2014 Annual Report

City of Rolling Meadows
Fire Department
2014 Annual Report
Table of Contents
Organizational Chart .............................................................................................3
Command Staff ................................................................................................................4
Personnel Changes .........................................................................................................5
Shift Members .................................................................................................................6
Fire Prevention Bureau Volunteers ......................................................................9
Honor Guard ........................................................................................................10
Department Services ..........................................................................................11
Communications ...........................................................................................................11
Foreign Fire Tax Fund ...................................................................................................12
Public Education ...........................................................................................................13
Emergency Medical Services (EMS) ............................................................................14
Training ..........................................................................................................................15
Fire Investigations.........................................................................................................16
Apparatus Committee ...................................................................................................17
Safety Committee ..........................................................................................................18
Special Operations ..............................................................................................19
Annual Responses ..............................................................................................21
5-Year Total Response Trend & EMS vs. Fire Response Trend by Year .................... 21
Emergency Medical Services Responses by Type BLS vs. ALS ............................... 22
EMS Responses by Nature ...........................................................................................23
Fire Response Call by Nature .......................................................................................24
Fires by Nature ..............................................................................................................25
Mutual Aid/Auto Aid ......................................................................................................26
Mutual Aid/ Auto Aid Breakdown by City ....................................................................27
Response Performance Summary .....................................................................28
Total Percentage of Responses Over 6 Minutes ..........................................................29
Total Percentage of Calls Over 6 Minutes by Geographic Area .................................. 29
EMS Customer Service Survey ..........................................................................30
2
Rolling Meadows Fire Department Organizational Chart
Current Fire Department Staffing:
Administration
1 Chief
1 Deputy Chief
3 Battalion Chief’s
6 Lieutenants
33 Firefighter/Paramedics
1 Training Officer (Pal Rural)
1 Logistics Coordinator (Civilian)
Shift Personnel
Civilian
Staffed by Department Members
46 Total Personnel
(44 Commissioned/Sworn for City)
Fire Chief
Disaster Plan
Liaison
Emergency
Management
Logistics
Coordinator
Volunteers
Deputy Chief
Training Officer
(Palatine Rural)
Special Teams:
USAR/HazMat/TRT/
Swiftwater
Fire Prevention/
Public Education
Shift Operations
3 Team
Members
Team
Leaders
3 Battalion
Chiefs
Team
Leader
Team
Members
5 Team
Members
6
Lieutenants
3 Team
Members
33
Firefighters
3
Investigations
Personnel
The Rolling Meadows Fire Department Roster for 2014 included 2 Command
Staff positions of 1 Chief and 1 Deputy Chief. The Operations section of the Fire
Department was staffed by a total of 42 personnel, consisting of 3 Battalion
Chiefs, 6 Lieutenants and 33 Firefighters cross-trained as Paramedics.
Command Staff
Chief
Scott Franzgrote
Deputy Chief
Terry Valentino
Joint Training Officer
Logistics Coordinator
Palatine Rural FPD
Assistant Chief
Scott Mohr
Sarah McKillop, MPA
4
Personnel Changes
Firefighter/Paramedic Dave
Shaw retired on January
30th after 29 years with the
department.
Firefighter/Paramedic
Paul Davis was hired
on January 27th.
Firefighter/Paramedic
Mike Baumgart was
hired on April 28th.
Deputy Chief Pete
Till retired on May
2nd after 34 years
with the department.
Deputy Chief Terry
Valentino was
hired on June 2nd.
5
First Shift
Battalion Chief
Marty Kerrins
Lieutenant
Jim Quinlan
Rick Acosta
Dan Kusek
Andre Hall
Lieutenant
Jim Marvin
Brian Wirtz
Dave Rill
Ryan Harding
Bryan Earl
6
Ben Kamminga
Chad Lovick
Jason Wenzel
Matt Cappelen
Second Shift
Battalion Chief
Jeff Moxley
Lieutenant
Evan Dolinsky
Jay Delfin
Lieutenant
Pete Sutter
Mark Hayden
Mike Mullaney
Tim King
Dave Bacino
Lance Neuses
Steve Zurek
7
Brad Petrik
Mike Padula
Paul Davis
Mike Baumgart
Third Shift
Battalion Chief
Mike Ahlman
Lieutenant
Colin Finlay
John Loesch
Lieutenant
Chris Lee
Mark Mueller
Ryan Lettieri
Colin Barr
Nichole Junge
Ben Dwyer
John Palmisano
8
Adam Taylor
Rob Rabelhofer
Zach Wynveen
John Loesch Jr
Fire Prevention Bureau Volunteers
At the end of 2012 the Fire Department reached out to the residents of Rolling
Meadows through the senior center for volunteers who would be willing to assist
the department in the Fire Prevention Bureau Office. The Department currently
has three volunteers.
In 2014 the three volunteers donated 520.25 hours of their time to the
department. They have continually worked on updating the commercial
occupancies and multi-unit housing contact information to ensure that the
department’s records are up to date. They scan inspection reports completed by
Fire Department shift members and the Community Development Department
inspectors into our Firehouse Software database. They also assist in managing
Inspection Reports Online (a cloud based system where inspection reports are
submitted, evaluated and stored).
In 2015 the volunteers will start assisting the department in updating the
Firehouse Software database as part of a project to upgrade our emergency
response data tracking process.
(From Left to Right) Liz Vargas, Joan Chodors, Pat Hobbs
9
Honor Guard
On February 1, 2014, a Fire Department Honor Guard unit
was formed consisting of eight volunteer members. The
members of the Honor Guard represent the Rolling
Meadows Fire Department and the International
Association of Firefighters Local 3075 Bargaining Unit. All
members of the Honor Guard are also members of the Associated Firefighters of Illinois
(AFFI) Honor Guard, which is an Illinois statewide unit. The Honor Guard was formed
to honor and pay tribute to fallen firefighters and to provide for the families of fallen
comrades through organization of and participation in funeral and memorial services.
The Honor Guard is guided by the AFFI Honor Guard Oath, which is “TO HONOR, TO
CHERISH, TO REMEMBER, TO SALUTE, WITH OVERWHELMING PRIDE FOR YOU,
MY COMRADE I WILL.”
FF/PM Mark Hayden is the RMFD Honor Guard Commander whose initiative
established the Honor Guard unit. The other members are FF/PM Rob Rabelhofer,
FF/PM David Rill, FF/PM Brad Petrik, FF/PM Ryan Lettieri, FF/PM Ben Dwyer, FF/PM
Lance Neuses and FF/PM Zach Wynveen.
Since inception, Honor Guard members have attended five Illinois Firefighter funeral
services throughout the State of Illinois. In addition the Guard assisted the Rolling
Meadows Police Department during a memorial service and participated in various
functions within the City of Rolling Meadows such as the Relay for Life charity event and
the 9/11 Ceremony at JC Restoration. Throughout the year, Honor Guard members
attend in-house trainings and statewide training sessions, including the annual AFFI
Honor Guard Convention. The Honor Guard members contributed over 230 volunteer
hours in 2014.
(From left to right) FF/PM Ryan Lettieri, FF/PM David Rill, FF/PM Ben Dwyer, FF/PM
Brad Petrik, FF/PM Honor Guard Commander Mark Hayden, and FF/PM Rob
Rabelhofer. Not Pictured: FF/PM Lance Neuses, and FF/PM Zach Wynveen
10
Department Services
Communications/ Northwest Central Dispatch
The Fire Department purchased two new Motorola radios for the Shift
Commander vehicles (front line and reserve) to enhance firefighter safety and
meet the NWCD requirements. The radios monitor a selected channel on the fire
ground for emergency signals by a firefighter in distress. All MABAS Division
One departments have purchased the radios. This safety feature will be used
when responding MABAS departments assist with incidents occurring in Rolling
Meadows and when RMFD crews assist other MABAS communities.
In 2014 the Fire Department upgraded alerting equipment at both stations. This
upgrade enhances the base system installed in 2013 as required by NWCD. The
upgrades include sign boards that display units due, address, type of call and a
timer that displays seconds that have elapsed from time of dispatch. The
upgrade also consists of new wiring and illuminated speakers throughout each
station.
11
Foreign Fire Tax Fund
The Foreign Fire Tax Fund receives revenue via Illinois State Statute (65 ILCS
5/11-10-1) that mandates insurance companies headquartered outside of the
State of Illinois pay a fee not exceeding 2% of gross receipts received from fire
insurance on properties in areas of Illinois that have established fire departments.
Per the statute, money is collected by the Illinois Municipal League for distribution
and each department who receives this revenue has a foreign fire
insurance board who manages the distribution of money.
In 2014 the Foreign Fire Tax Fund Board approved $37,625.67 for items such as
fire equipment, live fire training and various other items. Items that have made
the biggest impact as far as the performance and proficiency of our firefighters
on the street include:
•
•
•
•
$17,998 for two thermal imaging cameras
$628 for a smoke generating machine for the Training Division
$2,800 for windshield cutters to aid in extrication
$10,000 for firefighter live fire training which allowed 10 firefighters to
attend classes
FF/PM Ryan Lettieri & FF/PM John Loesch Jr
Using thermal imaging cameras
12
Public Education
The Pub Ed Team had another busy year. Team members participated in several
community events including Corn Fest at the Rolling Meadows Community
Church and a Carnival at St. Collette. Several Fire Department members
participated in the Rolling Meadows Police Department’s National Night Out.
Team members also provided learning opportunities for schools in the area
including visits to Willow Bend and Kimball Hill schools providing fire safety
presentations.
Lt. Chris Lee introduced a fire safety poster contest in conjunction with the Fire
Department’s Annual Open House event. Students from Kimball Hill, Central
Road, and Willow Bend schools participated. Over 800 entries were received,
and several hundred prizes were handed out during the Open House. Winners
of the coloring contest had their artwork displayed at Fire Station 16.
This years Open House was orchestrated by FF/PM Mark Mueller. The beautiful
weather contributed to our largest turnout ever (over 400 people). Over 350
hotdogs were served and Culvers ran out of the free ice cream samples that they
had donated to the event.
Demos at the Open House included:
o Flight for Life Medivac Helicopter
o Side by Side Sprinkler Burn Demo
o Pink Heals Fire Truck “Jessica”
o Hands on Hose Demos for the Kids
o Auto Extrication Demo
The Pub Ed Team also secured a grant from the Federal Emergency
Management Agency to purchase over 2,000 smoke and carbon monoxide
detectors. These detectors will be installed via a Safe Senior Program to start in
early 2015 that will provide Rolling Meadows residents over 65 years old with
information on fire safety and injury prevention.
13
Emergency Medical Services (EMS)
In 2014 the Rolling Meadows Fire Department (RMFD) responded to 1,914
Emergency Medical Service (EMS) calls (EMS calls that required the generation
of a patient report). Of these calls, 1,014 required Advanced Life Support
treatment and transportation, 517 required Basic Life Support treatment and
transportation and the remaining 383 calls were a mixture of patient refusal
incidents, incidents not requiring treatment, and calls where there was a death at
the scene. 1,474 patients were transported to Northwest Community Hospital,
forty one to Alexian Brothers Medical Center, ten to Lutheran General Hospital,
five to Saint Alexius Medical Center, and one to Good Shepherd Hospital.
With the exception of the Fire Chief and Deputy Fire Chief, all Rolling Meadows
Fire Department members are Illinois Department of Public Health licensed
paramedics. All paramedics are required to receive a minimum of 36 hours of
continuing education credits annually addressing both adult and pediatric care
and must maintain a current CPR card. This standard is a minimum and most
RMFD paramedics far exceed these training requirements.
The RMFD EMS committee consists of eight members: Lt/PM Colin Finlay, Lt/PM
Chris Lee, FF/PM John Loesch, FF/PM Nichole Junge, FF/PM Mark Hayden,
FF/PM Adam Taylor, FF/PM Ryan Lettieri, and newest member FF/PM Ben
Dwyer who joined the committee in 2014. To maintain a superior level of service
to the community these members attend monthly committee meetings at
Northwest Community Hospital including; Provider EMS Coordinator (PEMSC),
Provider Based Quality Improvement (PBQI), Computer Aided Reporting System
(CARS), Education, Research and Development, and Emergency Preparedness
to name a few.
The Rolling Meadows Fire Department staffs two Advanced Life Support (ALS)
transport ambulances on a daily basis and two Advanced Life Support (ALS)
non-transport engines. There are also two ALS non-transport engines in reserve
status and one fully equipped ALS transport ambulance in reserve status. The
reserve ambulance is utilized for special events and is available should a frontline ambulance require repair or maintenance work.
In addition to emergency requests, the Fire Department’s EMS Division provides
additional services such as blood pressure readings for residents at both fire
stations; Monthly blood pressure screenings for City employees at City Hall and
the Public Works Department; and stand-by ambulance crew at all Rolling
Meadows High School home football games.
The Rolling Meadows Fire Department EMS Division continually strives to
provide the highest level of care for our residents and visitors alike.
14
Training
The Fire Department is responsible for providing training to all personnel in over
thirty different subject areas including fire suppression, fire attack tactics and
strategy, emergency medical services, specialized rescue and driving/vehicle
operations. Compliance with fire training standards is regulated by a number of
organizations including the Office of State Fire Marshal, the National Fire
Protection Association, the Insurance Services Organization and the
Occupational Safety and Health Administration. Northwest Community Hospital
is tasked with providing mandatory monthly continuing education for all of our
paramedics to assure compliance with Illinois Department of Public Health and
Northwest Community Emergency Medical Services System standards.
During 2014, Fire Department personnel dedicated 11,697 staff hours to fire
related training activities and 1,055 staff hours to EMS related training.
The Fire Department continued and expanded our collaborative training
agreements with the Palatine Rural Fire District and Palatine Fire Department
throughout 2014. The three departments have combined monthly emergency
medical service (EMS) continuing education training sessions and hold combined
training drills on fire related subjects multiple times during most months. A large
amount of time over the summer was spent at an abandoned structure where
crews worked to perfect joint fireground operational guidelines developed by the
three departments. This combined training approach has allowed our personnel
to attend training sessions with firefighters and paramedics from the other
departments who they frequently work with on scene. In addition to the benefit of
personnel from multiple departments training with one another, the combined
training approach has led to the development of area coverage models designed
to provide adequate emergency response coverage to all three communities
during training evolutions. Companies from the three jurisdictions also
participated in live fire training evolutions with companies form the Arlington
Heights Fire Department in 2014 at the AHFD training tower. This is the second
year in a row that we have been able to provide live fire training to the majority of
our firefighters.
15
Fire Investigations
Per state statute (425 ILCS 25), it is the responsibility of the Fire Chief or his
designee to ensure that the origin and cause of every fire is investigated. The
Rolling Meadows Fire Investigators have been given that authority by the Fire
Chief. All RMFD Fire Investigators have attended a 120 hour Fire Investigations
course to obtain certification from the Illinois Office of the State Fire Marshal. In
addition to this initial certification training requirement, the Office of the Illinois
State Fire Marshal requires all fire investigators to complete 100 hours of
continuing education in a four year period to maintain certification. This is
achieved through attending conferences, training sessions, ride-along programs
and/or through investigating actual fires. If 100 hours are not achieved, the
Investigator will no longer be considered qualified.
Following an established scientific method, investigators will evaluate fire scene
evidence, conduct interviews, take photographs, and create sketches in an
attempt to determine the origin and cause of each fire. Each fire investigated
requires a range from a few hours to several days work for the investigation team
depending on circumstances. The Fire Investigations Team works with the
Rolling Meadows Police Department, The Illinois State Fire Marshal’s Arson
Investigators and the Bureau of Alcohol, Tobacco and Firearms as required by
the size and scope of each incident. Any fire deemed suspicious is turned over
to one of the above law enforcement agencies for further processing. In 2014
the Rolling Meadows Fire Department conducted nine fire investigations.
The Fire Investigations Team underwent some changes in 2014. Lieutenant
Peter Sutter was reassigned from leading the Investigation Team to the Training
Division. FF/PM Robert Rabelhofer was given the responsibility of Team Leader
for Fire Investigations. The team also welcomed two new members in 2014:
FF/PM Benjamin Kamminga and FF/PM Daniel Kusek joined current member
Battalion Chief Jeff Moxley.
The Rolling Meadows Fire Investigations Team is always striving to be the best
and to assist the Fire Department in any way possible in making our community
safer.
16
Apparatus Committee
The Apparatus Committee is comprised of a representative from each of the
three shifts within the Fire Department. The purpose of the Apparatus
Committee is to develop vehicle specifications that best meet the needs of the
department.
In 2014, the Committee compiled the necessary specifications for a new rescue
pumper. The City Council awarded a bid to Pierce Manufacturing of Appleton
Wisconsin. After careful blueprint review, the order will be placed this winter
and moved onto the assembly line with a late fall delivery. This Rescue Pumper
will replace the 1996 Darley Spartan that is currently in the reserve fleet.
Other needs of the Department were addressed including the ordering of a new
SUV for use by the Deputy Fire Chief. The municipal bidding process was
utilized for this purchase and a 2015 Ford Explorer AWD was delivered in July.
This vehicle can be used as a backup Incident Command post in times where
there are multiple incidents in the area as well as a Section Chief designation at
a catastrophic event in MABAS Division One. This vehicle replaces the 2005
Chevy Tahoe that will stay in the Fire Department fleet for daily use by the fire
inspectors, officers, and firefighters attending out of town schools. A 2003 Ford
Crown Victoria was decommissioned from the Fire Department Administrative
vehicle fleet and transferred to motor pool for continued service with the City.
Planning for 2015, the Committee is researching the purchase of a new
Advanced Life Support Ambulance that will include specifications driven by our
customer feedback surveys. A specific goal is the ability to provide a softer ride
in the patient care compartment which may require a change in the chassis size
and configuration.
2015 Ford Explorer
17
Safety Committee
The Safety Committee was established to address issues of occupational health
and safety. Since its inception, the Committee has reviewed and made several
suggestions for a safer workplace.
Although firefighter injuries and fatalities have declined in recent years, there are
many reminders that safety is an important part of every firefighter on the job.
The Committee meets quarterly and discusses safety concerns that come up
during that quarter. The Committee makes recommendations for vehicle and
equipment improvements and personnel safety. The Committee reviews new
products and services that promote the health and welfare of our firefighters. The
Committee also recommends policies and practices to staff in order to promote
safe work practices.
The most common work place injury is back strains and sprains. To help reduce
these and other musculoskeletal injuries, firefighters are encouraged to stay fit by
engaging in physical fitness activities both on and off duty. Staying fit helps to
reduce time lost due to injury as there is a cost savings to the City when we keep
our firefighters safe and healthy. We also provide hearing protection and safety
glasses for all RMFD firefighters.
Last year nine firefighters filed minor injury reports and several work days were
lost due to injury. Most injuries occurred during training. The second largest
number of injuries occurred during emergency calls. Most injuries were minor in
nature; one injury required surgery. We have had a total of 48 work days lost in
2014 due to injuries:
•
•
•
•
•
6 Shoulder Injuries
2 Ankle Injuries
2 Hand Injuries
1 Lower Back Strain
2 Blood Borne Pathogen Exposures
18
35 days lost
11 days lost
0 days lost
2 days lost
0 days lost
Special Operations
Special operations at the Rolling Meadows Fire Department consist of the
following areas: technical rescue (TRT), water rescue and hazardous materials
mitigation. These special rescue areas were all enhanced in 2014 with the
further combining and sharing of services with Palatine and Palatine Rural Fire
Departments. When there is a call for special operations in any of the three
communities all three departments respond to these low frequency/high risk
incidents. Equipment has been rearranged to ensure it arrives as quickly as
possible to the location of the emergency.
Swift Water and Dive Rescue is handled
through an agreement with the Palatine
Fire Department in which Palatine
handles the dive response into Rolling
Meadows and both departments respond
together to swift water incidents. In 2014,
MABAS Division One Swift water training
was hosted by the Wheeling Fire
Department in the Des Plaines River
simulating a flooding swift water
emergency. Crews were able to practice
the skills needed to perform rescues in a
realistic training scenario. RMFD Swift
Water Team members responded into Buffalo Grove for multiple houses that
were flooded with reports of people trapped during a flooding event in the spring
of 2014.
The RMFD TRT Team’s capability was further
enhanced through an agreement with Palatine
Fire Department in which all of the combined first
line equipment from both departments was place
on Palatine Fire Department Squad 85 which is
staffed full time by Palatine FD members. This
arrangement allows for a faster initial response of
the necessary equipment to start mitigating a
Technical Rescue incident. RMFD members also
attended combined training with the Palatine Fire
Department as well as two (eight hour) drills held
at the Northern Illinois Public Safety Training
Academy (NIPSTA) in Glenview covering all
areas of technical rescue. Three RMFD members
attended training around the state and in
Wisconsin and Indiana as members of Illinois’
State Urban Search and Rescue (USAR) team.
19
Hazmat members continued making advancements towards the goal of
becoming a partner within the RPM (Rural Palatine Meadows) shared resource
model and MABAS Division One Hazmat Team. In order to streamline efficiency
among the RPM departments, it was determined that each of the departments
would be responsible for a more specialized area of the initial response. As a
result, Hazmat 15 has been streamlined to carry only the most essential early
response equipment. Palatine and Palatine Rural Fire Departments are now
responsible for bringing monitoring devices and decontamination equipment to
the scene of a hazmat emergency within the three combined geographical
jurisdictions. Two of our team members attained Hazmat Level B certification in
2014 from NIPSTA. Hazmat team members attended a number of MABAS
Division One training drills including fuel tanker farm training hosted by the Mount
Prospect Fire Department; a hazmat sampling drill in Hoffman Estates; a logistics
drill in Palatine; and an Improvised Explosive Device drill hosted by the
Schaumburg Fire Department. Team members were also involved in conducting
annual hazmat training for first responding firefighters from Palatine, Palatine
Rural, and Rolling Meadows.
Three Rolling Meadows TRT team members have been assigned under a mutual
aid agreement to the Illinois State USAR Team. This team responds to large
scale rescue situations all over the state of Illinois and can be deployed across
state lines. This team trains monthly and participates in one annual large scale
three day deployment drill.
20
Annual Responses
5-Year Total Response Trend
3620
3600
3599
3589
3580
3560
3535
3540
3520
3507
3500
3487
3480
3460
3440
3420
2010
2011
2012
2013
EMS vs. Fire Response Trend by Year
Fire
21
2014
Emergency Medical Services Responses by Type BLS vs. ALS
BLS Response: Basic Life Support (BLS) services means the rendering of a
basic level of pre-hospital emergency care, including but not limited to airway
management, cardiopulmonary resuscitation, control of shock and bleeding and
splinting of fractures.
ALS Response: Advanced Life Support (ALS) means an advanced level of prehospital emergency care that includes: basic life support functions such as
cardiopulmonary resuscitation (CPR); cardiac monitoring; cardiac defibrillation;
electrocardiography; intravenous therapy; administration of medications, drugs
and solutions; use of adjunctive medical devices; trauma care; and other
authorized techniques and procedures initiated for the treatment of real or
potential acute life threatening conditions under the direction of the Northwest
Community Emergency Medical Services System Medical Director in an Illinois
Department of Public Health (IDPH) approved advanced life support EMS
system. RMFD paramedic crews practice under the written or verbal direction of
a physician licensed to practice medicine in all of its branches or under the verbal
direction of an Emergency Communication Registered Nurse.
In 2014, the Rolling Meadows Fire Department responded to 2,255 calls for
emergency medical assistance. 60 % (1,160) of those calls required some type of
Advanced Life Support procedure. The remaining 761 or 40% of those calls for
assistance were considered Basic Life Support responses. Runs not included in
total EMS calls were 334 dry runs*.
Advanced Life Support
Basic Life Support
“Dry Run” is a catch-all category which includes calls for other service, no patient
contact, returned enroute, etc.
22
EMS Responses by Nature
BLS
YTD
Nature of Call
Cardiac
Chemical Abuse
Handled
Invalid
Medical
OB
Psychological
Trauma
Triple Zero
Vehicle
Dry Run
Total
2
75
4
15
232
6
102
225
5
95
761
ALS
YTD
0.26%
9.86%
0.53%
1.97%
30.49%
0.79%
13.40%
29.57%
0.66%
12.48%
128
21
6
1
780
5
18
169
2
30
1,160
23
11.03%
1.81%
0.52%
0.09%
67.24%
0.43%
1.55%
14.57%
0.17%
2.59%
BOTH
YTD
130
96
10
16
1,010
11
120
394
7
125
334
2,255
5.76%
4.26%
0.44%
0.71%
44.79%
0.49%
5.32%
17.47%
0.31%
5.54%
14.81%
Fire Response Call by Nature
Accident, potential accident
Arcing, shorted electrical equipment
Assist police or other governmental agency
Building or structure weakened or collapsed
Carbon monoxide incident
Chemical release, reaction, or toxic condition
Controlled burning
Cover assignment, standby at fire station, move-up
Defective elevator, no occupants
Dispatched and cancelled en route
Electrical wiring/equipment problem
Emergency medical service (EMS) Incident
Excessive heat, scorch burns with no ignition
Extrication, rescue
False alarm and false call, Other
Fire, Other
Good intent call, Other
Hazardous condition, Other
Lightning strike (no fire)
Lock-In/ Lock-Out
Malicious, mischievous false alarm
Mobile property (vehicle) fire
Natural vegetation fire
No Incident found on arrival at dispatch address
Outside rubbish fire
Overheated motor
Overpressure rupture, explosion, overheat,
Person in distress
Power Line Down
Public service assistance
Removal of victim(s) from stalled elevator
Service call, Other
Severe Weather & Natural Disaster - Specified
Smoke, odor problem
Special type of incident, other
Steam, Other gas mistaken for smoke
Structure Fire
System or detector malfunction
Unauthorized burning
Unintentional System/Detector Operation
Water & Ice-Related Rescue/ Evacuation
Water Problem/ Water or Steam Leak
Grand Total
24
1
9
1
2
54
42
1
30
6
93
14
10
7
3
93
9
13
5
2
65
19
11
4
3
7
6
2
7
27
1
22
17
1
22
1
5
27
565
3
25
4
41
1,280
Fires by Nature
7
11
4
9
27
Outside Rubbish Fire
Vegetation Fire
25
Fire, Other
Structure Fire
Vehicle Fire
Mutual Aid/Auto Aid
The Rolling Meadows Fire Department is part of the Illinois Mutual Aid Box Alarm
System (MABAS) designed to provide assistance to area departments when the
response needs of a community are depleted due to large scale or multiple
incidents. In addition to our MABAS agreements, we maintain automatic aid
agreements with three of our surrounding communities: Arlington Heights,
Palatine and Palatine Rural. These agreements are designed so our respective
communities can maximize resources to reduce response times and increase the
efficiency of the responding agencies. Approximately 40% of our annual calls
involve some type of automatic aid or mutual aid response.
1400, 40%
2135, 60%
Mutual/Auto Aid
Other Responses
RMFD gave Mutual or Auto Aid to surrounding communities 724 times and
received Mutual or Auto Aid 676 times.
Automatic Aid
Given, 419, 30%
Automatic Aid
Received , 566,
40%
Mutual Aid
Received, 110,
8%
Mutual Aid Given,
305, 22%
26
ARLINGTON HEIGHTS
33
126
137
271
Mutual Aid/ Auto Aid Breakdown by City
AUTO AID
RE C E IVE D
AUTO AID GIVEN
MUTUAL AID
RE C E IVE D
MUTUAL AID GIVEN
185
276
PALATINE
AUTO AID
RE C E IVE D
AUTO AID GIVEN
MUTUAL AID
RE C E IVE D
MUTUAL AID GIVEN
AUTO AID
RE C E IVE D
AUTO AID GIVEN
MUTUAL AID
RE C E IVE D
27
10
8
9
96
PALATINE RURAL
MUTUAL AID GIVEN
Response Performance Summary
Performance Objective: To achieve and maintain a 6-minute or less response
time 90% of the time in all areas of the City.
These response times begin at the time of call through arrival on the scene.
District 15 (Meadows Dr. Station)
District Number
112 Ward 2
<4 Min Response
0
0.0%
<6 Min Response
6
66.7%
Over 6 Minutes
3
33.3%
113 Ward 3
103
27.5%
347
92.5%
28
7.5%
114 Ward 4
132
36.4%
317
87.3%
46
12.7%
12
4
4.7%
1.8%
100
82
38.9%
36.0%
157
146
61.1%
64.0%
331 Ward 6
6
3.6%
79
47.0%
89
53.0%
332 Ward 6
1
0.9%
27
23.1%
90
76.9%
115 Ward 5,6
116 Ward 6
District 16 (Plum Grove Road Station)
District Number
<4 Min Response
<6 Min Response
Over 6 Minutes
221 Ward 1, 7
145
43.7%
291
87.7%
41
12.3%
223 Ward 1, 7
31
25.0%
93
75.0%
31
25.0%
243 Ward 2
26
45.6%
56
98.2%
1
1.8%
242 Ward 2
14
13.2%
94
88.7%
12
11.3%
241 Ward 2
9
15.0%
40
66.7%
20
33.3%
221 (Arbor) Ward 7
1
1.0%
30
31.3%
66
68.8%
28
Total Percentage of Responses Over 6 Minutes
32%
68%
Less than 6 Minutes
Over 6 Minutes
Total Percentage of Calls Over 6 Minutes by Geographic Area
West of Rt.53
23%
South of Central
East of Rt.53
66%
North of Central
East of Rt.53
11%
29
EMS Customer Service Survey
Starting in January 2013 our billing service (Andres Medical Billing) has been
sending out EMS customer service surveys to patients that have been
transported to the hospital. This was done to gain perspective on how the Fire
Department is perceived by the people who have utilized our services. 284
surveys were returned in 2014.
A change to the surveys from 2013 was the addition of three questions regarding
patient’s perception of emergency dispatchers. Each survey asks 9 questions.
Respondents are asked to answer each question from a scale of 0 to 5. 0 is “no
opinion”, 1 is “strongly disagree”, 2 is “slightly disagree”, 3 is “agree”, 4 is “slightly
agree”, 5 is “strongly agree”.
Results
Emergency Dispatchers answered your call in a prompt
and timely manner
93%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
0%
3%
Emergency Dispatchers acted in a professional manner
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
30
Emergency Dispatchers were courteous, personable, and
respectful
92%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
1% 0%
Fire Department personnel arrived in a prompt and
timely manner
93%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
5%
0%
Fire Department personnel acted in a
professional manner
95%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
2% 0%
31
Fire Department personnel were courteous, personable,
and respectful
96%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
2%
2% 0% 0%
0%
Fire Department personnel communicated the care being
provided
93%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
3%
3%
1%
Fire Department personnel were helpful and informative
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
3%
0%
0% 0%
32
Overall, your experience with the Fire Department was
positive
97%
No Opinion
Strongly Disagree
Slightly Disagree
Agree
Slightly Agree
Strongly Agree
1% 2%
0% 0%
0%
33