introducing - Security Engineers, Inc.

INTRODUCING
An Innovative Leader in the Private Security Industry
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Corporate Offices - 1617 3 Avenue North - Birmingham, Alabama - 35203
SECURITY ENGINEERS, INC.
Philosophy
In 1992 a group of businessmen determined that the Birmingham area lacked a quality
security firm with the advantages of strong, local management. Those investors organized in
1993 with the sole commitment to form a company that would establish a new level of
professional leadership in the private security industry.
Strongly committed to the advantages of local management, Security Engineers’ is
dedicated to providing an unparalleled quality of security service by developing strategic
operation centers with professional management teams who possess a broad array of
experience from law enforcement, military and the private security industry; uniting the public
and private sector in uniquely innovative ways –
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Accept responsibility for our decisions and our employees
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Aspire to the highest level of excellence in our industry
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Set goals which will ensure positive growth
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Develop new areas of service to meet the challenges faced by our clients
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Keep our promise to clients through a commitment to our employees
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Build key relationships within our communities by donating time, money and
resources to public and private organizations
Our progressive standards are detailed and structured, applying equally to each operation
center within our footprint – currently nine offices throughout eleven Southeastern
states. Every individual client is assured their needs will be met in the most efficient, costeffective manner available without cutting corners or jeopardizing safety or quality of service.
As an industry leader, Security Engineers understands true leadership can not be limited to
our own industry. It is our belief that a safer, more secure world benefits all businesses as
well as individuals. Therefore, we actively participate in community service activities and
support a wide range of cultural and human service needs in every community we serve.
Security Engineers remains deeply committed to its roots within the Birmingham community
where the company was founded and is deeply involved on a Corporate level in many areas
of civic life such as the Chamber of Commerce, City Action Partnership of Birmingham
(CAPS), Metro Criminal Justice Executives Association (MCJEA), American Society for
Industrial Security (ASIS) and various government and private boards and counsels.
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Security Engineers, Inc. © 2008
Company History
Security Engineers, Inc. was originally established in Birmingham, Alabama in March 1961
and quickly developed a reputation for providing quality security services. Then after more
than 20 years of successful business partnerships, the company was purchased by a
diversified national corporation and the name Security Engineers was retired as of 1989.
Then in January 1994, under the management of Donald L. Bottom as President/CEO, a
new organization was incorporated and re-acquired the name Security Engineers. The
company underwent dynamic change as Don Bottom strived to build a unique management
team to meet the goals of the investors.
The results of this committed effort is evidenced by Security Engineers’ steady growth from
an annual revenue of $500,000 in 1994 to over $30,000,000 in annual revenue in 2007 with
a substantial client base and over 1500 employees. Through the strength and experience of
this unique, local management team, Security Engineers has established a reputation of
excellent service and accomplished tremendous growth in a relatively short time.
In 2001, with more than 60% of the security market share in the Birmingham area, Security
Engineers took the next step toward establishing the company as a true leader in the private
security industry as a whole with strategic plans to:
1) Expand our leadership by bringing professional management teams
into new geographic markets; and
2) Meet the challenges of our clients by expanding the services we offer
through our existing management teams.
EXPANSION AND ADDITIONAL SERVICES
As the needs of our clients have grown, so have the services we provide. As a part of our
routine service, Managers now conduct surveys and risk assessments for clients, assessing
problem areas and developing programs and procedures to reduce and/or eliminate their
risks. In conducting such assessments, we would often find issues resulting from improper
or poor background screening and verification of personnel.
To meet this increasing need, Security Engineers established a subsidiary specially staffed
and equipped to manage background screening and verification. Investigations
Corporation of Alabama developed a worldwide network for conducting criminal searches
and various other applicant screening techniques then expanded to include other
professional services such as undercover operations and surveillance, electronic sweeps,
financial due diligence investigations and insurance fraud.
With this resource quickly developing, Security Engineers saw yet another avenue to meet
recurring needs of clients and expand the utilization of an existing resource. Security
Engineers Parking Division, although a relatively new endeavor, has proved to be a natural
integration into our service package. As a routine process, Security Engineers designs and
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develops operating procedures, screens and trains personnel, and provides professional
management. A perfect combination for Parking Management!
With these newfound resources, Security Engineers, Inc. committed resources toward
geographic growth. With ‘Quality First’ becoming our company motto, growth has been kept
to a level that would not jeopardize but enhance the original goals. Since inception, it has
been the firm belief that only through a local, experienced management can consistent,
high-quality services be attained. Therefore, to ensure consistent, high-quality service to
every client, expansion is always spearheaded by the establishment of a strong, local
operation team.
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Currently, our Corporate Office and Operation Center located at 1617 3 Avenue North in
Birmingham, Alabama centralizes all primary functions for Security Engineers, Inc. - Payroll
Processing, Accounting, Purchasing, Human Resources, Training, and Management.
Over the past 16 years, Security Engineers, Inc. has grown to over 1400 employees and
currently encompasses the following operation centers and subsidiaries:
SEI, Inc.
3903 Volunteer Dr, Ste 6
Chattanooga, TN 37416
423-490-0022
SEI, Inc. District Office
5 Village Street, Suite 3
Pikeville, KY 41501
606- 433-0385
SEI, INC. DIVISION HEADQUARTERS
4028 Papermill Drive
Knoxville, Tennessee 37909
865-909-9419
SEI – Nashville District Office
2601 Elm Hill Pike, Suite P
Nashville, TN 37241
615-872-7792
Security Engineers Regional
Office
7501 S Memorial Pkwy
Huntsville, AL 35802
(256) 880-6324
P. O. Drawer 1523 – 17
Broad St.
Sumter, SC 29151
803-775-1259
Security Engineers Regional Office
220 North Hull
Montgomery, AL 36104
(334) 262-2363
SEI, Inc. District Office
5500 Veterans Blvd, Ste 300
Metairie, LA 70003
(504) 889 0249
Proprietary Information
SECURITY ENGINEERS, INC. CORP OFFICES
AND INVESTIGATIVE DIVISION
1617 3RD Avenue North
Birmingham, AL 35203
205-251-0566
FLORIDA DIVISION HEADQUARTERS
Security Engineers, Inc.
2005 Pan Am Circle, Ste 700
Tampa, FL 33607
813-870-1241
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Security Engineers, Inc. © 2008
SPECIALIZED SERVICES
One of the main reasons Security Engineers, Inc. is recognized as one of the strongest
security providers in the Southeast is our ability to understand and meet the needs of our
clients in a very specialized way. We work individually with our clients to determine what
needs to be accomplished at their site and then customize design a security program
specifically for them. There is no ‘one service fits all’ in our business. Security is a people
business and there are no two alike!
Just one example of this specialized service is the CAP program which was designed for the
City of Birmingham in 1995. Operation New Birmingham and the Downtown Partnership for
Growth had a goal “to stimulate public and private efforts to achieve a safe, attractive and
revitalized City Center”.
The CAP program was designed to provide a visible security
presence with a friendly “customer service” attitude to assist stranded motorist, offer escorts,
discourage pan-handlers and deter theft and vandalism throughout an 80 block district in the
heart of downtown Birmingham.
We designed a program with emphasis on visibility which includes unique uniforms, walking
patrols, bike patrols, and highly visible vehicles and vans. The downtown area now has a
very visible presence of security called – “City Guides”. They interact with Law Enforcement
on a daily basis and have earned the respect of downtown patrons and business.
Reported by The Birmingham News on March 6, 1999, two years after inception:
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Security Engineers, Inc. © 2008
CLIENT SERVICES
UNIFORMED SECURITY OFFICERS
Security Engineers’ service centers on professional security officers. They are our primary
commodity and the foundation of our extended services. Therefore, we concentrate on
hiring and training the best and most qualified personnel to wear our uniform.
To find qualified applicants, Security Engineers recruits from a diverse applicant pool in the
specific geographic location of the job. All hiring processes are centralized at the Corporate
Headquarters to ensure consistency throughout the company. To ensure all information
submitted during the application process is accurate, a complete 5-year pre-employment
screening is conducted along with a state criminal record search and drug screen.
Then before being offered an assignment at any client facility, every candidate must
complete our highly acclaimed training program and verify by written exam a thorough
knowledge of security principles and measures. An understanding of their assigned location
must also be verified before they staff a post unsupervised.
Security Engineers’ Officers are fully qualified to assist with many physical security
protocols;
• access control (both pedestrian and vehicle);
• vehicular and walking patrols of property and buildings;
• courtesy assistance for customers, visitors and employees;
• critical systems checks and monitoring;
• alarm responses;
• emergency response
• incident tracking and reporting
All services provided are documented and reported utilizing company report forms and
various patrol recording devices where desired and appropriate.
At Security Engineers, we believe our service plays a vital role in the community. We focus
our efforts on supporting our officers in the field with the goal of creating an environment
where officers ‘feel connected’ both to their assignment and the community.
We
encourage personal growth in our officers and help them achieve their goals in developing
career opportunities.
As an integral part of our service, Security Engineers staffs and maintains a 24-hour
Operation Center. Trained Dispatchers, on-duty 24-hours-a-day, 7-days-a-week, ensure
posts are staffed with adequately trained officers 365 days-a-year. This Operation Center
also serves as a call-center for officers when they need to arrange ‘time-off’ for personal
leave, report a ‘late-arrival’ and/or request assistance for flat tires, gasoline, etc. Dispatchers
have access to schedules and site training requirements through specialized software –
WinTeam - which quickly provides a list of qualified replacement personnel available for
assignment. By providing a means for officers to notify us of problems, we practically
eliminate call-offs and no-shows at customer’s sites
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Our Operation Center guarantees a ‘one-call’ response for customers to:
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Request additional coverage for special events, etc.
Reports problems, concerns or emergency situations
Ask general security questions
Request risk analysis and consultations
Request replacement of an officer
Request Specialty and/or Awareness Training for their own employees
The Operation Center can quickly notify Account Managers and dispatch Field Supervisors
to a site with “one-call” from a Client.
FIELD SUPERVISION AND ADDITIONAL SECURITY PATROLS
As a part of our “value-added” service, Security Engineers, Inc. provides periodic security
patrols of Client’s property when specific needs warrant. During these patrols, Field Officers
in marked security vehicles randomly patrol specified areas of client’s premises to verify the
general physical security of property, buildings, vehicles, equipment and supplies. They
check for critical equipment failures; verify alarm status; provide supervisory support during
emergencies and incidents or when personnel searches are being conducted and generally
provide additional visibility when needed.
ALARM RESPONSE SERVICE
To assist with the recent trend of charges and/or fines for false burglary/fire alarms, Security
Engineers, Inc. can also provide alarm response service to clients. Rather than call a law
enforcement agency when an alarm activates, a Client’s monitoring service can call Security
Engineers’ Dispatch to report the alarm. When our 24-hour dispatch office receives the
alarm notification, an armed Security Engineers Field Officer is dispatched to the Client
premises. The Field Officer thoroughly checks the property and building(s), taking
appropriate action based upon the conditions discovered.
EMERGENCY RESPONSE
Emergencies are never convenient so advance notice isn’t always possible. A big
advantage of being a client of Security Engineers is the immediate response you’ll receive
from our highly trained and experienced Special Response Team (SRT).
Receive priority attention for unplanned security needs such as:
• labor unrest,
• employee terminations,
• natural disasters, etc.
Special discounted rates apply for Security Engineers’ clients but even more important is the
PRIORITY our clients receive during wide-spread disasters when service is at a premium.
With over 1400 officers, we stand ready to meet even short-notice requests – BUT when we
have to choose – our customers come FIRST!
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Security Engineers, Inc. © 2008
CONSULTATIONS & RISK ASSESSMENTS
With the unique mix of experience and associations of the Security Engineers management
staff, Clients receive viable, cost-effective solutions to security problems and objective, “realworld” evaluations of their security risks.
As another “value-added” service, Managers routinely conduct physical security surveys of
client facilities. During such surveys, areas such as perimeter and building access control,
employee identification systems, fencing, lighting, CCTV systems and general security
related procedures involving loss prevention are reviewed.
Recommendations and
suggestions are then provided to ensure clients are kept abreast of the latest security
issues, products and countermeasures available.
AWARENESS AND SPECIALITY TRAINING FOR CLIENTS
And one more “value added” service Security Engineers’ provides is site-specific specialty
training for clients’ employees. Our Quality Assurance Team is skilled and qualified in
several specialties which will be provided FREE of charge to our Clients upon request:
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Non-Violent Physical Crisis Intervention – Crisis Prevention Institute Training
SHARP – Sexual Harassment and Rape Prevention
Personal Safety - Female Self Defense Training
Bomb Threats and Other Threat Assessments
Workplace Violence Awareness Training
Blood Born Pathogens Training
Violent Person Management Training – PPCT Training
Specialized Bank and Financial Institution Training
At our Corporate Office & Training Facility, we have secure meeting rooms that can be
reserved for training or we’ll bring the training to your site.
Our classroom and Corporate Board Room can also be reserved for private and/or obscure
meetings. The Security Engineers’ Corporate Boardroom can comfortably seat 12. Our
classroom is a more austere environment and can accommodate up to 30 with audio/visual
aids available. Both meeting rooms are private, discreet and arrangements can be made for
private parking.
A truly unique feature of our facility is our indoor firing range. The range is fully automated
and can handle most weapons up to armor-piercing ammunitions. Clients are invited to
reserve the range for personal or professional use for practice and/or qualifying with
personal weapons. Our Training Director is a certified NRA instructor and is also available
when requested.
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Security Engineers, Inc. © 2008
CORPORATE OFFICE & TRAINING FACILITY
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Security Engineers, Inc.’s Corporate Office and Training Facility is located at 1617 3
Avenue North in downtown Birmingham. This unique facility accommodates the 24-hour, 7day-a-week central dispatch office, personal offices of the corporate management staff, the
classroom used for Security Officer training, a modern indoor firearms shooting range and
other corporate administrative functions.
Secure Meeting Room
Class Room
Firearms Range
Range Control Room
We are very proud of our Corporate Office & Training Facility and the unique services it
provides. Current and prospective Clients are always encouraged and welcome to visit.
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Security Engineers, Inc. © 2008
OTHER SERVICES AVAILABLE
PRE-EMPLOYMENT SCREENING & INVESTIGATIONS
INVESTIGATIONS CORPORATION OF ALABAMA, a wholly owned subsidiary of Security
Engineers, Inc., offers a full range of investigative services to a diversified client base,
offering expertise in virtually every state of the art investigative technique. Whether you
require a volume background investigation program or the most sensitive undercover
assignment, you can count on ICA management to provide quality service and
professionalism.
All Alabama-based background investigations are guaranteed to be in you hands within 24
hours. For background investigations outside of Alabama, we require 24 to 72 hours to
process the request.
Please call about any of the following services and ask for discounted pricing available only
to Security Engineers, Inc. clients:
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Pre-employment screening
Worker’s compensation claims and surveillance
Motor vehicle reports
Social Security traces
Credit checks
Verification of past and present employment
Medicare checks
Verification of education and professional licensure
Criminal and civil litigation search
Covert and overt surveillance and/or camera installation
Undercover operations
Sex offenders registry
National wants and warrants
Access control consultation
Electronic counter-measures (audio sweeps for listening devices)
Uniform commercial code reports
Burglar alarm consultation
Real property records by State and county
Surname scan
National Business Name Index
Full SEC summary
Bankruptcy, liens and judgments search
Partners Anonymous Line
FAA licensure verification
Aerial surveillance
Still and video photography
Loss prevention, incident interrogation and polygraph
Executive protection
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Investigations Corporation of
Alabama, Inc.
272 Snow Drive, Suite 103
Homewood, AL 35209
205-945-8087 Phone
205-945-3037 Fax
www.ica-bham.com
Security Engineers, Inc. © 2008
CORPORATE OFFICERS
Donald L. Bottom, Chairman/C.E.O.
Education:
Rutgers
2005-Present: Chairman/C.E.O.
1994-2005: President, Security Engineers, Inc.
1991-1993: Investment Banker and Consultant
1978-1990: Group Vice President, Figgie International
1965-1977: Regional Manager, Pinkerton’s, Inc.
Timothy W. Halfman, President
Education:
Indiana University
2005-Present: President, Security Engineers, Inc.
1997-2005: Vice President, Security Engineers, Inc.
1969-1996: United States Secret Service
1995-1996: Asst. Special Agent in Charge, Chicago, IL
1985-1995: Asst. Special Agent in Charge, Birmingham, AL
1982-1985: Asst. Special Agent in Charge,
Intelligence Division, Washington DC
Thomas C. Greene, Executive Vice President
Education:
University of Alabama at Birmingham
John F. Kennedy School of Government, Harvard
University of Montevallo
2005-Present: Executive Vice President, Security Engineers, Inc.
1997-2005: Vice President, Security Engineers, Inc.
1993-1997: Director of Security, Compass Bank
1981-1993: U.S. Marshal, Northern District of Alabama
1968-1981: Birmingham Police Dept., Birmingham, AL.
Michael E. Golden, CPA, Chief Financial Officer
Education:
University of Alabama at Birmingham
University of Alabama at Tuscaloosa
1999-Present: Chief Financial Officer, Security Engineers, Inc.
1987-1999: Controller, Stegall Metal Industries, Inc.
1984-1987: CPA, Parrish & Associates, P.A.
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Security Engineers, Inc. © 2008
SENIOR MANAGERS
Mim R. Goyne, Manager of Human Resources
The Manager of Human Resources is responsible for recruitment, selection and retention of
personnel to meet and/or exceed the standards Security Engineers, Inc. requires for
assignment to Client locations.
Michael G. Duldt, Training Director
The Training Director researches, prepares and instructs all pre-assignment training for
Security Officers. Audio/visual classroom instruction, testing and live-fire firearms training*
are all conducted at the Security Engineers, Inc. Corporate Office and Training Facility
located in downtown Birmingham.
* The Training Director is an NRA-certified Firearms Instructor
Michael J. Nessler, Assistant VP/MIS
The Manager of Information Services is responsible for keeping the operations on the
cutting edge of technology. With internet and intranet capabilities, Security Engineers, Inc.
is prepared for growth by staying connected with out-lying operation centers through
Windows NT and new payroll accounting software. The latest technology also allows
Security Engineers, Inc. to custom design billing for our clients.
Dennis Blass, CPP, CFE, Director of Quality Assurance
The Director of Quality Assurance ensures the overall quality of Security Engineers’ service
through systems of reporting, reviewing and tracking and analysis of incidents, both from
client’s sites as well as within the operational system companywide.
By establishing
acceptable standards and protocol, items can be easily ‘red-flagged’ for investigation and
resolution.
Doug Benton, Quality Assurance Manager
The Quality Assurance Manager researches, prepares and publishes custom “Security Post
Instructions” for each Security Post at Client’s locations. In addition to ensuring site SOP
are maintained, the QA Manager designed and conducts specialty training classes for
Clients and security personnel on a quarterly basis.
Teresa Stanford, CPP, Director of Business Development
The Director of Business Development is responsible for developing relationships with
those businesses that desire professional, high-quality security services and introducing
them to Security Engineers, Inc. as their security service provider. Custom-designed
contracts, rates and site requirements are negotiated up front to ensure each account
begins with confidence and transitions with fewer problems.
Joel M. Morris, Operations Manager
The Operations Manager is responsible for designing schedules and selection of officers
for post assignment. To ensure adequate coverage by qualified officers, the Operations
Department consists of 24 hour-a-day Dispatch and Field Supervision which are managed
and directed by the Operations Manager.
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Security Engineers, Inc. © 2008
CEO
Birmingham, AL
TN DIVISION
Knoxville, TN
FL DIVISION
Tampa, FL
Nashville
Branch Office
HR / Office
Admin
Chattanooga
District Office
Regional Sales
Rep
Knoxville
Branch Office
Regional Sales
Rep
Field
Officers
HR / Office
Admin
KY Operations
Pikeville, KY
PRESIDENT
DIRECTOR
SALES
Northern
Regional Office
Huntsville, AL
Field Officers
HR / Office
Admin
DIRECTOR
OPERATIONS
Field
Officers
Uniform
Alterations
Project
Managers
EXECUTIVE
VICE
PRESIDENT
ASST VP &
DIRECTOR of IT
Southern
Regional Office
Montgomery, AL
Montgomery
Operations
Mississippi
Operations
Jackson, MS
Mobile
Operations
Project
Managers
HR Assistant
Manager
DIRECTOR
TRAINING
CHIEF
FINANCIAL
OFFICER
Project
Managers
Dispatch
Louisiana District
Metairie, LA
DIRECTOR
BUSINESS
DEVELOPMENT
DIRECTOR
HR
Exe Secretary &
Insurance
Coordinator
Controller
HR / Office
Admin
Accounting
Assistant
Accounting
Assistant
Accounting
Assistant
DIR OF QUALITY
ASSURANCE
Field Officers
Quality Assurance
Manager
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Client Relations
Manager
Security Engineers, Inc. © 2008
TEAM EFFORT
The organization chart on the previous page details our support team and how it all works
together to provide a solid foundation.
Tim Halfman and Tom Greene, officers of the company, serve as Account Managers for
Clients in the Birmingham area and provide support to Regional Offices to ensure continuity
across all operation centers. Currently serving just over 160 client locations, every client
receives Customer Service visits at least once a month. Customer Service visits are
conducted by Account Managers; Operations Managers and Client Relations Managers to
ensure every issue is handled before it becomes a problem for the client.
Project Managers and Site Supervisors work at Client’ facilities and report directly to the
Account Manager in charge of that account.
The Account Manager supervises all aspects
of the account and works closely with Operations Managers and Client Relation Managers
as well as Director of Quality Assurance to ensure all aspects of contract obligations and
officer selection continually meet client expectations.
To coordinate operations and concentrate on client’s ‘hot spots’, the Senior Managers meet
first thing every morning to review, discuss and pinpoint priority concerns from each area of
service. Through this communication every department can focus on their respective part of
the solution which ensures clients receive a consistent service with problems and trouble
spots receiving the highest priority possible.
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