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the presentation
Company Profile At a glance QUI! Group is an Italian group leader in meal vouchers, gift vouchers, loyalty programs, electronic payments, networks management and technology platforms. QUI! Group has created the most successful Loyalty program in Italy, called Sconti BancoPosta, which has been developed in partnership with Poste Italiane, the national postal service. Sconti BancoPosta won the Best New Co-branded, Affinity or Loyalty Product prize called “VRL International”. QUI! Group has developed also the most advanced multifunction electronic payment card in Italy. Tytn is the most advanced technology platform integrating electronic meal voucher service and other value-added services on electronic payment cards, multifunctional POS systems, cash registers and mobile. GOVERNANCE President and founder: Mr. Gregorio Fogliani Employees & Co-workers: 1000 Staff: 32 average age 70% women Headoffice in Genova with 4 regional branches HIGHLIGHTS 525 MILLIONS 2012 turnover +15% expected growth 1.000 employees and co-workers 100 co-brander 7.000 Client Companies 150.000 Affiliates 250.000 electronic cards 15.000 installed POS 20.000.000 units linked to our services Revenue Growth (Millions EUR) 13/05/11 2 History QUI! Group S.p.A. was founded in 1989 in Genova, the core business is the supply of meal voucher services by “Buono Pasto QUI! Ticket”, and now is the First Italian Company in the meal voucher Italian market. 13/05/11 3 Business Areas 13/05/11 4 Our Vouchers QUI! Group is able to manage the full cycle of any voucher, with a network of more than 150,000 affiliates, cuttingedge technology, continuous improvement and security processes. This make QUI! Group vouchers the safest on the market, with more than 100 million vouchers issued each year. All vouchers are usable with POS, cash registers and mobile phones. Meal Vouchers Gift Certificates Gift Vouchers Welfare Vouchers Gasoline Coupons Vouchers Discount Coupons And much more… 5 The Multifunctional Card QUI! Group is able to integrate all vouchers in a single electronic card, integrating also the prepaid MasterCard functionality, with all the features of a true on- line banking account and the economical benefits deriving from the loyalty cash-back network. Technological capability gives us the opportunity to manage any kind of service on cards and POS (also NFC) and allows the Group to build an important network integrating third-party networks. PREPAID CARD All vouchers are integrated in the Multifunctional Card Worldwide accepted; IBAN Equipped (on-line banking account); withdraw cash is possible at ATM all Over the world; Available for bills payment and Purchases; Real time money transfers. LOYALTY The card loyalty network has more than 23 thousand affiliated retailers all over Italy, of diversified product categories, based on cash back system, with credit recharged directly on the same card. 6 Mobile evolution All the vouchers combined in the Multifunctional card, can be transferred to mobile with the inclusion of prepaid card services and cash back Loyalty; the technological evolution allows QUI! Group to offer several services in a single device as well. VOUCHERS MULTIFUNCTIONAL CARD Additional Services Free Mobile traffic Mobile Payments Promotions and customized Loyalty network 7 The Loyalty Network Thanks to its experience, QUI! Group can offer an exclusive service in the creation and management of Loyalty systems, with the following exclusive features: wide network of contacts with more than 7 thousand enterprises and 20 million final users, a network supported by 200 sales agents all over Italy, a forefront technology and the innovative promotional platform which allows to match demand and supply. QUI! Group is able to create custom-made networks, satisfying customers needs. Cashback Loyalty Loyalty Collector Scheme The “Social Shopping” Platform The discount percentage granted to the customer at time of purchase is directly recharged on the Card when the minimum threshold, fixed at the launch of the program, is reached. The customer earn points in proportion with each transaction amount to get prizes or money when a minimum threshold, fixed at the launch of the program, is reached. An innovative web platform based on the integrated management of promotions, discounts and offers for any kind of product/service from the affiliated retailers and oriented towards final consumers. It is usable through web and mobile and it is combined with the referential social networks. Customized Loyalty A loyalty network created ad hoc following the costumer needs, agreed upon with the most functional sectors or in the suitable geographic area, giving a realistic reporting based on objective data. 8 Network Meal Voucher ITC Partnerships Partnerships Co-Brander payment services Loyalty Programs 9 Certification RATING LEGALITÀ The Legality Rating is a certification – expressed as a numerical score, from a minimum of one star to a maximum of three stars – issued by the Italian Antitrust Authority (AGCM) to companies that have submitted the relative application, declaring themselves to be in full compliance with the specific industry regulations. The Legality Rating has been assigned to Qui! Group on 17th April 2013 as evidence of warranty clearness and fairness in its market presence. UNI EN ISO 9001:2008 QUI! Group is ISO 9001:2008 certified for the whole process of delivery of paper and electronic meal vouchers. The company maintains a constant check on production, service management and acceptance. The control procedures allow to guarantee a maximum margin of error on its production of 0.001‰ (one defective meal voucher out of a hundred thousand!). In December 2005, QUI! Group has expanded the scope of its certification by entering the area of "planning and development". SA 8000:2008 The Social Accountability 8000 refers to conventions agreed upon by international actors such as the International Labour Organization (ILO), the Universal Declaration of Human Rights (UDHR), the United Nations Convention on the Rights of the Child (UNCRC) and the United Nations (UN). With the Social Accountability 8000 it is set forth to protect basic worker rights, eliminate discrimination against women, enhance workers’ job security, and improve their terms of employment on a global scale. ENVIRONMENTAL CERTIFICATION ISO 14001:2004 maps out a framework that a company or organization can follow to set up an effective environmental management system. This certification can provide assurance to company management and employees, as well as external stakeholders, that environmental impact is being measured and improved. The Environmental Management System involves all Corporate Business Departments and therefore the whole staff. 10 QUI Foundation QUI! Group Spa founded QUI Foundation in 2008 to support nonprofit projects and provide social and sanitary assistance around the world. The leading project called “Pasto Buono” was born to avoid any kind of food waste distributing the unsold from food supply chain to those who have difficulties in providing food. This project, besides the social relevance, also contributes to environment preservation, collecting unsold meals from restaurants and cafes. In order to succeed in this operation, QUI Foundation cooperates with Auxilium Foundation, Caritas, S. Egidio Community and other important non-Profit associations. In 2011 Pasto Buono collected and distributed 50.000 meals in Genoa, and now the project has already started in Rome and Florence. www.quifoundation.it www.pastobuono.it 13/05/11 11 Via XX Settembre, 29/7 16121 Genova - Italy Phone (+39) 010 576751 Fax (+39) 010 582480 [email protected] www.quigroup.it QUI! Group S.p.A. – Copyright 2013 – All right reserved
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