Ingham County Buyer Research Final Report
Transcription
Ingham County Buyer Research Final Report
Prepared for Ingham County Treasurer Ingham County Treasurer’s Real Estate Auction: Research on Buyer Patterns and Alternate Models for Auction Management Photo: http://mitaxauction.com/open-house-for-upcoming-ingham-county-property-tax-auction/ Prepared by Public Policy Associates, Incorporated June 2016 This report was prepared for the Ingham County Treasurer. For questions about this report, please contact: Eric Schertzing Ingham County Treasurer (517) 676-7233 [email protected] Public Policy Associates, Incorporated is a public policy research, development, and evaluation firm headquartered in Lansing, Michigan. We serve clients in the public, private, and nonprofit sectors at the national, state, and local levels by conducting research, analysis, and evaluation that supports informed strategic decision-making. 119 Pere Marquette Drive, Suite 1C, Lansing, MI 48912-1231, (517) 485-4477, Fax 485-4488, www.publicpolicy.com Table of Contents Executive Summary ......................................................................................................................1 Overview ................................................................................................................................... 1 Key Findings and Their Implications .................................................................................... 2 Recommendations.................................................................................................................... 3 Introduction ...................................................................................................................................4 Context....................................................................................................................................... 4 About this Study ...................................................................................................................... 4 Research Questions .............................................................................................................. 5 Methodology......................................................................................................................... 5 Navigating this Report ............................................................................................................ 6 Research Findings .........................................................................................................................7 Key Finding #1: Few Precedents for Innovation in Tax-Foreclosure Prevention and Auction Management .............................................................................................................. 7 Evidence ................................................................................................................................ 8 Key Finding #2: Ingham County’s Auction Practices Are Innovative; More Research Is Needed to Assess Impact ...................................................................................................... 15 Evidence .............................................................................................................................. 16 Key Finding #3: Ingham County Uses Several Tactics to Educate Homeowners at Risk of Foreclosure ......................................................................................................................... 19 Evidence .............................................................................................................................. 19 Key Finding #4: Most Ingham County Auction Buyers Are Satisfied with the Auction Process ..................................................................................................................................... 20 Evidence .............................................................................................................................. 20 Key Finding #5: Most of the Auction Buyers Surveyed Have a Stake in Ingham County ..................................................................................................................................... 21 Evidence .............................................................................................................................. 21 Key Finding #6: Cost and Potential Return on Investment Were the Primary Factors in Decisions to Purchase Property at Auction ........................................................................ 23 Evidence .............................................................................................................................. 23 Key Finding #7: Most Auction Buyers Invest In Improving Properties After Purchase ................................................................................................................................................... 23 Evidence .............................................................................................................................. 24 Key Finding #8: Prospective Buyers Would Like More Access to Details About the Condition of Properties Up For Auction ............................................................................ 27 Evidence .............................................................................................................................. 27 Conclusions and Recommendations ........................................................................................28 Conclusions ............................................................................................................................. 28 Recommendations.................................................................................................................. 28 Document Results of Current Innovations..................................................................... 28 Continue to Seek Buyer Feedback ................................................................................... 28 Continue to Adjust Auction Practices as Appropriate ................................................. 29 Gain a Deeper Understanding of Other Treasurers’ Auction Practices..................... 29 Consider Increasing Efforts to Educate At-Risk Buyers............................................... 29 Appendices Auction Buyer Survey Methodology ....................................................................................... A Additional Data Tables from Telephone Survey ..................................................................... B Literature Review Sources .......................................................................................................... C Auction Buyer Survey Instrument ........................................................................................... D County Treasurer Interview Guides ......................................................................................... E Executive Summary _________________ Overview In early 2016, the Ingham County Treasurer’s Office retained Public Policy Associates, Inc. (PPA) to conduct a variety of research activities to explore issues and opportunities related to improving outcomes for tax-foreclosed properties that are sold at auction. The goals of this study were as follows: Understand best practices in tax-foreclosure prevention and foreclosure auction management Document current innovations in auction-sale management by the Ingham County Treasurer’s Office and compare them with practices in use by other selected county treasurers in Michigan Understand the characteristics and needs of recent customers of the Ingham County Tax Foreclosure Auction PPA’s research included the following tasks: A review of available literature on promising financial-literacy interventions to prevent tax foreclosure A review of literature on alternate models that other county treasurers are using for auction-sale management and property disposition Interviews with the Ingham County Treasurer, Chief Deputy Treasurer, and the treasurer and deputy treasurer from two additional Michigan counties A telephone survey of 102 individuals who had purchased properties at the Ingham County Tax Foreclosure Auction between 2012 and 2015 Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 1 Key Findings and Their Implications The Literature Is Very Limited, Suggesting Significant Need to Test and Demonstrate Innovation The literature review found few sources relating directly to the effects of financial literacy interventions on tax foreclosure or to alternate models for auction-sale management and disposition. Within the existing literature, it is possible to identify several potentially promising practices, but few have been in place long enough to allow for thorough testing of impacts. The scarcity of well-tested, proven models within the literature supports the continuing need for innovation on the part of the Ingham County Treasurer. In order to generate evidence for the field about what works, it will be important that the results of these innovations be tested to determine their impacts on tax foreclosure rates and auction outcomes. The Ingham County Treasurer’s Office Is Implementing Innovative Tax-Foreclosure Prevention and Auction Management Practices, Which Create Opportunities to Test Impacts The Ingham County Treasurer’s Office is carrying out several innovative practices designed to improve its tax-foreclosure auction management and to help vulnerable homeowners in the county avoid tax foreclosure. Other Michigan counties do not appear to be making wide use of these practices. More information is needed to ascertain the extent to which these innovations are contributing specifically to auction outcomes; as such, the county presents an opportunity to add to the body of research on best practices in tax foreclosure prevention and auction management. In addition, there is an opportunity to gather more detailed information on auction practices in use by county treasurers throughout Michigan. Most Ingham County Auction Buyers Are Ingham County Residents with a Stake in the Community and a Need for Good Property Information Many buyers at the Ingham County Tax Foreclosure Auction are Ingham County residents who invest significantly in their properties after purchase. They are very interested in more pre-sale information about the properties to help them obtain a fair price and good value at the auction. As such, they are likely to benefit from innovations by the Treasurer’s Office, such as providing increasing numbers of open-house tours and other details on the properties. As county residents and investors, they can be 2 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 viewed as a valuable asset and partner in a mutually beneficial effort to build community stability and prosperity in Ingham County. Recommendations Document the Results of Current Innovations The Ingham County Treasurer’s Office should continue to track and document the long-term outcomes of its current auction sales practices. Continue to Seek Buyer Feedback Continue to survey auction buyers—particularly new auction buyers—on a regular basis (e.g., annually) to understand buyer characteristics, purchasing habits, and outcomes, and to test the impacts of any additional public information efforts. Continue to Adjust Auction Practices as Appropriate Provide more—and more readily accessible—public information about the specific characteristics of properties to be auctioned. Seek coverage in the local news media or convene community meetings to disseminate accurate, easy-to-understand information about how the foreclosure auctions work and how to participate in them. Gain a Deeper Understanding of Other Treasurers’ Auction Practices Survey county treasurers throughout the state of Michigan on their current taxforeclosure auction practices, innovations, and any impediments that are making innovation difficult. Consider Increasing Efforts to Educate At-Risk Owners Continue working with the Financial Empowerment Center to provide free taxforeclosure counseling to vulnerable households, and track the results over time. Document the long-term results in Ingham County from the Michigan State Housing Development Authority’s Step Forward Michigan program. Continue to hold periodic neighborhood meetings to discuss housing and foreclosure issues with apartment dwellers, renters, and homeowners in Ingham County. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 3 Introduction ________________________ Context As part of its responsibility for the stewardship of county tax dollars, the Ingham County Treasurer’s Office is charged with the sale by auction of properties within the county that have entered tax foreclosure. Beyond this mandate, the Ingham County Treasurer is interested in finding innovations in the management of the foreclosure and auction processes. The goals of these innovations are to reduce Ingham County’s overall tax-foreclosure rate, reduce tax-foreclosure recidivism, and ultimately improve the quality, stability, and market value of Ingham County neighborhoods. 1 About this Study In spring 2016, the Ingham County Treasurer’s Office retained Public Policy Associates, Inc., to carry out the following research activities: Explore alternate models for tax-foreclosure prevention and auction management in use outside Ingham County Discover characteristics and motivations of previous customers of the Ingham County Property Tax Foreclosure Auction and outcomes of properties they purchased Document the current auction practices and innovations of the Ingham County Treasurer’s office The primary goal of this research is to uncover insights about how the Ingham County Treasurer’s Office and other county treasurers can improve their practices to contribute to better outcomes for property buyers, neighborhoods, and taxpayers. An additional goal is to identify areas where further research is needed. Several of the innovations are documented in prior studies of the economic impacts of the Ingham County Land Bank (Borowy et al., 2013) and the Ingham County Property Tax Foreclosure Auction (Graebert et al., 2015). 1 4 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Research Questions This project was guided by the following research questions: To what extent do financial-literacy interventions influence the rates of delinquency, forfeiture, and foreclosure? What alternate models are in use by other treasurers in the management of auction sales? To what extent do others define minimum bids to cover the full administrative cost of the foreclosure and auction processes? What alternate models are in use by other treasurers in the disposition of properties? For example, what are alternate definitions of success in tax-foreclosure sales? Are diligent efforts made to market auctions to diverse populations? What additional marketing steps could be taken? What auction sale scenarios or conditions are most likely to result in improved properties? What are key components of the auction approach taken by the Treasurer’s Office over the past decade? Methodology The research methods for this study consisted of: A review of existing literature on financial-literacy interventions at the delinquency and forfeiture stages that show promise for averting tax foreclosure. A review of existing literature on alternate models in the management of taxforeclosure auction sales and disposition of properties. Interviews with the Ingham County Treasurer and his staff as well as a treasurer and a deputy treasurers from two additional Michigan counties A telephone survey of 102 individuals who had purchased properties at the Ingham County Tax Foreclosure Auction between 2012 and 2015. Further details on the research methodology are provided in Appendix A. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 5 Navigating this Report Executive Summary: Provides a brief summary of the research, key findings, and implications. Introduction: Provides background on the reasons for the study and a description of the research. Research Findings: Describes findings from the research and the evidence that supports them. Overall Implications/Synthesis: Describes overall conclusions and implications from the research. 6 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Research Findings __________________ The overall research findings can be summarized as follows: There is a dearth of research on best practices for managing tax-foreclosure auctions and preventing tax foreclosure, and very limited documentation of the impacts of these practices. The Ingham County Treasurer’s Office has taken numerous innovative steps to make its auction process more effective and to help prevent tax foreclosure. Many of these practices do not appear to be in wide use elsewhere in the state. Most buyers at the Ingham County Tax Foreclosure Auction are Ingham County residents who tend to invest significantly in their properties after purchase. They are very interested in more pre-sale information about the properties to help them obtain a fair price and good value at the auction. The detailed research findings are provided below. Key Finding #1: Few Precedents for Innovation in Tax-Foreclosure Prevention and Auction Management A review of the literature found few sources relating directly to the effects of financial literacy interventions on tax foreclosure, or to alternate models for auction-sale management and disposition. Within the existing literature, it is possible to identify several potentially promising practices, but few have been in place long enough to allow for thorough testing of impacts. The scarcity of well-tested, proven models within the literature supports the continuing need for innovation on the part of the Ingham County Treasurer. In order to generate evidence for the field about what works, it will be important that the results of these innovations be tested to determine their impacts on tax-foreclosure rates and auction outcomes. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 7 Evidence Foreclosure Prevention Research: Financial-literacy counseling and other foreclosure-prevention interventions may be effective, but more research is needed Much of the literature on financial-literacy interventions examines their use in preventing mortgage foreclosure and other forms of financial duress, rather than their use in preventing tax foreclosure specifically. Several sources suggest that financial literacy interventions, in general, may be beneficial for this purpose. However, Graebert et al. (2015), in noting the dearth of literature on tax foreclosure, raised several caveats2 about comparing mortgage foreclosures with tax foreclosures. Further research is needed to verify to what extent the recommendations from these studies would be effective if applied to tax-foreclosure prevention. Financial-literacy and asset-building programs. Interventions focused on improving financial literacy are an increasingly popular option for helping individuals improve their own financial well-being by acquiring the knowledge and skills needed to make sound financial decisions. Although not related directly to tax or mortgage foreclosure, several studies show that financial-literacy interventions can have positive outcomes for low-income populations. For example, Wiedrich et al. (2014) found that low-income New York City households who were given access to free financial counseling through the city’s Financial Empowerment Centers had a 5% reduction in percentage of debt that was past due after 12 months. Those who actually attended counseling showed a 14% decrease during that year. In contrast, a meta-analysis conducted by Fernandes et al. (2013) of 201 prior studies on the effects of financial-literacy interventions revealed that the interventions studied explained only about 0.1 percent of variance in subsequent financial behaviors. Although the evidence is mixed on the efficacy of financial literacy programs, in general, the research does point to some particular program characteristics that have been connected with more positive outcomes, including: For example, mortgage default tends to occur during recessions, while tax delinquency is more chronic over time, especially in inner-city neighborhoods from which wealthier households have fled. In addition, mortgage-foreclosed properties tend to have more value because banks recently lent money backed by the properties. In contrast, tax-foreclosed properties are more likely to be vacant, abandoned, and of low value. 2 8 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 A “just-in-time” approach for targeting coaching and education to address an individual’s immediate needs at the time of specific financial challenges (i.e., current risk of foreclosure) or decision points (i.e., prior to purchasing a home) 3 One-on-one counseling that takes into account the complexities of each individual’s financial situation For individuals struggling with financial insecurity, particularly those with very low incomes, it may be necessary to expand the focus of financial services beyond literacy to include strategies for building assets. Medina et al. (2012) provide a set of assetbuilding strategies that local assistance providers can use at various stages of financial insecurity. While some of the recommended strategies are specific to addressing homelessness, many could provide holistic guidelines for wraparound or comprehensive services to help lowincome households in danger of foreclosure move toward long-term financial security. A sample of the recommended assetbuilding strategies is listed in the box at right. Recommended AssetBuilding Strategies Require/offer financial education and savings programs as part of emergency assistance. Ensure availability of appropriate financial products through Bank On initiatives. Maximize income through support of free tax-preparation services. Build capacity of case managers to connect individuals to a range of assetbuilding services. Jennifer Medina, Jennifer Brooks, and Rick Haughney, Integrating Financial Empowerment Strategies into Housing and Homelessness Prevention Programs,(Washington, D.C.: Corporation for Enterprise Development, 2012) Multi-faceted foreclosure-prevention services. Even before the subprime mortgage crisis and the flood of foreclosures at the heart of the Great Recession, many government agencies, nonprofit organizations, and private lenders recognized the need to develop better solutions for helping vulnerable property owners avoid foreclosure. In recent years, some of the most promising results have been achieved by programs that employed a combination of services and supports to address the multiple concurrent challenges often faced by individuals struggling to avoid foreclosure. Table 1, on the next page, provides highlights from recent research on the impact of several of these foreclosure-prevention initiatives. Daniel Fernandes, John G. Lynch, Jr., and Richard Netemeyer, "A Meta-Analytic and Psychometric Investigation of the Effect of Financial Literacy on Downstream Financial Behaviors," in Advances in Consumer Research Volume 40, eds. Zeynep Gürhan-Canli, Cele Otnes, and Rui (Juliet) Zhu, (Duluth, MN : Association for Consumer Research, 2012), 1052-1052. 3 Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 9 Table 1: Promising Practices in Foreclosure Prevention Location Genesee County, MI State of Ohio Minneapolis/ St. Paul, MN Key Elements of Program Model Contracted with a foreclosureprevention specialist who worked individually with homeowners to postpone foreclosure, adjust their budgets to allow for property tax payments, and redeem their properties. Giving appropriate notice to homeowners in danger of foreclosure (must be delinquent for one year before foreclosure can begin). Providing homeowners with the right to appeal foreclosure decisions Providing statutory mechanisms permitting the temporary removal of occupied residential structures from the foreclosure process Mortgage Foreclosure Prevention Program provided the following services to borrowers in danger of foreclosure: Intensive case management Assistance loans 10 Post-purchase financialliteracy counseling Evidence of Success In an analysis of pre- and post-auction ownership status for a random sample of properties foreclosed in Detroit in 2002–2003 and Flint in 2002–2004, Dewar (2009) identified Genesee County’s strong foreclosureprevention program as a key factor in the county’s lower rate of tax foreclosure vis-à-vis Wayne County, which lacked such a program. Weber (2013) suggested that Ohio provided a promising approach to foreclosure prevention that other states might follow via legislation of foreclosure-prevention methods described at left, together with the formation of County Land Reutilization Corporations (i.e., land banks). However, the paper did not provide evidence of the model’s results over time. In a study of over 4,200 borrowers who received assistance from the program, Quercia et al. (2005) found that the rate at which borrowers fell back into delinquency was lower for program participants (about 33% after 36 months) than for other previously delinquent borrowers in the area (about 45% over the same period). Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Likewise, a paper from the National League of Cities and Corporation for Enterprise Development (2012) provides a detailed series of strategies for building financial security, with examples from American cities, including a chapter on foreclosure mitigation. For highlights from this chapter, see the text box at right. Additional ForeclosureMitigation Successes Phoenix: Created a public awareness campaign to tell at-risk homeowners about housing counseling and other services Philadelphia: Court intervention program provided free legal assistance and housing counseling; required court-mandated mediation before a foreclosure could be completed Tax-relief solutions for homeowners. In Milwaukee: Created a permanent 2015, the Center for Community Progress Homeownership Consortium to educate issued a policy brief that proposed an array homeowners and buyers; website with of solutions for tax-foreclosure prevention by information and resources for those affected by foreclosure and considering purchase of maximizing awareness of available tax relief foreclosed homes and enacting policy changes to make tax relief more widely available. Although the brief was written in reference to Detroit, the authors noted that these solutions could be applied to many other cities. The recommendations include the following: Raise awareness of existing tax-relief options through a “one-stop-shop” website, direct outreach to residents, providing prospective homebuyers with information on available tax incentives, and hosting "tax relief fairs" for homeowners Make it easy for residents to determine eligibility for tax relief by creating a tax-reliefeligibility questionnaire, interactive maps, and a web-based property search application Reduce the amount of time it takes for residents to apply for and receive notice of tax relief by conducting a process efficiency analysis to identify potential improvements, and by automating tax-relief status notifications Dedicate staff capacity and use data to identify possible tax-exemption fraud cases, cross-reference property databases to identify properties with exemptions for which they are ineligible, and integrate Tax Assessor data with data from other departments Consider state-level changes to make tax-relief programs more available and relevant by allowing poverty hardship exemptions for prior years, expanding the tax-relief appeals period, widening income eligibility for tax-relief, aligning Neighborhood Enterprise Zone (NEZ) boundaries with other revitalization efforts, and expanding the geography and timeline for NEZ eligibility Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 11 Tax-Foreclosure Auction Management Research: Many strategies exist, but few have been tested Several sources document the failure of auctions alone to serve as an adequate solution for returning tax-foreclosed properties to productive use (Dewar 2006, 2009; Coenen et al. 2011; Hackworth et al. 2014; Dewar et al. 2015). Relatively few sources propose concrete solutions for improving tax-auction outcomes, and still fewer document the results of these solutions. Modifying the tax-foreclosure auction process. Studies conducted by Dewar in 2009 and 2015 suggested that jurisdictions should avoid tax auctions whenever possible. They cited poor auction outcomes in Detroit and Flint and their tendency to favor speculation, leave properties in unproductive use, and/or quickly return them to foreclosure. In addition to recommending enhanced foreclosure-prevention programs, such as those discussed in the previous section of this report, these studies recommended that as many properties as possible be disposed of through managed sales (e.g., land banking), citing the superior results from this approach in Detroit and Flint. Borowy et al. (2013) and Graebert et al. (2015) found similar results in their study of land banking in Ingham County. Alexander (2005) reached the same conclusion for land banks in several states including Michigan. Clearly land banking is an effective solution that should be used wherever feasible. However, given the large numbers of properties in tax foreclosure, land banking is not feasible for all properties. In recognition of this reality, Dewar (2009) recommended modifying the tax auction process to increase the likelihood of selling foreclosed singlefamily residential parcels to buyers who are more likely to restore the property to productive use and avoid a return to foreclosure (i.e., owner occupants, adjacent property owners, and community-minded nonprofits). Specifically, she recommended changing auction rules so that prospective buyers have more time prior to an auction to assess property condition and following an auction to pay for auction sales. 12 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 In a review of the Wayne County Treasurer's process for the auction sale of tax-reverted property, Coenen et al. (2011) made two key recommendations for making tax-auction sales more conducive to neighborhood stability: Modify the auction process to increase short-term revenues by (a) shifting to an online auction platform; (b) providing online property information, tutorials, and details on title clearing and water liens; and (c) reducing numbers of properties sold at one time by grouping auctions based on specific property criteria Encourage positive post-sale reuse of properties through (a) strategic use of right of refusal, whereby strategically important properties are purchased and sold through the land bank to buyers who have interest in positive reuse; and (b) discouraging negative reuse by requiring prepayment of taxes or putting deed restrictions on the property Coenen et al. also recommended several changes to Michigan law to improve the tax-auction process. These are quoted in the text box at right. Suggested Statutory Revisions to the Foreclosure Process From Coenen et al. (2011), p. XIV: Changes in the foreclosure-notification process: Allowing online notices could save [money] and simplify property searches. Changes to interest on delinquent property taxes: Allowing county treasurers discretion in setting interest rates can ease the financial burden on low-income homeowners, increasing the likelihood of complete tax payment. Changes to the existing auction process: Allowing omission of the second auction could eliminate opportunities to purchase properties below taxes owed. Alternatively, allowing variable minimum bids in the second auction can ensure that prices paid for property more closely reflect the market value of the property. Changes to restrict neglectful property owners: Prohibiting bidders from purchasing property or from transferring property ownership while they owe delinquent taxes can discourage property neglect and help the Treasurer’s Office recoup delinquent taxes. Changes in the right of refusal process: Allowing the state, county, or city to purchase property for the second auction’s opening bid prior to the second auction can encourage local governments to purchase property to meet their planning goals. This can also give bidders less incentive to wait for the second auction to purchase property. Gathering and using accurate foreclosure data. Kingsley et al. (2009) studied foreclosure interventions in Atlanta, Chicago, and Washington, D.C. during the post2007 financial crisis. In each of the three cities, the National Neighborhood Indicators Partnership (NNIP) gathered data, conducted initial analyses, developed relationships with local stakeholders, and created strategies for data-driven policy interventions. During the next six months, NNIP worked with local stakeholders to implement the strategies. The study’s authors recognized that definitive change would take longer Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 13 than one year but hypothesized that enough change would occur in the first year to test their hypothesis. This in fact occurred, validating the usefulness of neighborhood-level data for foreclosure prevention and neighborhood stabilization, as long as two key factors are present: Availability of foreclosure data Institutional capacity to clean and organize the data, translate them into understandable and relevant formats, and use them to inform foreclosure prevention and neighborhood stabilization work Understanding distressed-property buyers. While it is desirable to limit total numbers of tax auctions and to increase the proportion of auction buyers who are not speculators, some speculative purchasing is inevitable. Therefore, in order to know how best to promote responsible investor behavior, it may be useful to understand the characteristics and motivations of those who purchase distressed properties. To this end, Coenen et al. (2011) provided a buyer typology: Resident buyers (owner-occupants) who purchase side lots, buy to occupy, or repurchase their own home in a second auction to zero out their tax bill Business owners buying nearby lots for parking Nonprofits buying lots to develop or rehabilitate housing Investors or speculators purchasing for rental or sale Most distressed-property auction buyers fit in the category of investors or speculators (Mallach, 2006, rev. 2010; Dewar, 2009; Coenen et al., 2011; Immergluck, 2012; Dewar et al., 2015). As such, this category merits further examination. Mallach (2006, rev. 2010) further divides distressed-property investors into the following four categories: Rehabbers: Repair properties for resale Milkers: Buy and rent properties out with minimal maintenance Flippers: Flip properties quickly in the same condition under which they were purchased Holders: Buy and rent properties in fair to good condition Mallach recommends using a combination of regulatory and incentive strategies (the latter being especially important in a weak real estate market) for promoting responsible investor behavior. 14 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Educating the public. One simple solution for bringing more responsible buyers to the tax auctions is to increase public awareness of how the auctions work. In an interview with Mlive.com (2013), Jackson County Treasurer Karen Coffman provided a series of common-sense tips on how to navigate the Jackson County Treasurer's tax foreclosure auction without getting burned in the process. This advice is shown in the text box at right. Tips for Bidding at Jackson County’s TaxForeclosure Auction -From Mlive.com, August 16, 2013 Check the city of Jackson’s demolition list to see if the property is headed for a demolition Buyers are required to pay back-taxes on the parcel There are no refunds Buyers are bidding on a deed, not a house Seek the help of land surveyors, property inspection companies and the respective assessor’s office. The parcels listed on the website can change daily. Key Finding #2: Ingham County’s Auction Practices Are Innovative; More Research Is Needed to Assess Impact The Ingham County Treasurer’s Office has implemented several practices intended to remove uncertainty from the tax-foreclosure auction process, educate buyers, discourage disinvestment, and improve auction outcomes, such as positive impacts on the properties sold and the neighborhoods where the properties are located. While available data suggests that these practices are innovative, further research is needed to determine whether these practices are unique to Ingham County, to what extent the positive economic impact of the county’s auctions (Graebert et al., 2015) can be attributed to them, and whether the benefits outweigh any added costs. In addition, further study would be needed to test the effectiveness of these tactics in counties with population densities, economies, or other characteristics that differ from those of Ingham County. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 15 Evidence Innovations by the Ingham County Treasurer’s Office include the following: Internal management of forfeiture, and direct communications with property owners. Most Michigan counties outsource these tasks, but Ingham County carries them out internally. According to Ingham County officials, the advantage of this practice is that the County Treasurer and staff interact directly with individual property owners and have intimate knowledge of conditions affecting both the properties and the neighborhoods where they are located. Outsourcing auction sales. Although the above tasks are managed internally, Ingham County outsources auction sales. The purpose for this is to allow the treasurer more time to focus on individual properties and bidders, thus providing for another direct link to neighborhoods and the ability to work strategically to improve those neighborhoods. Advertising and promotion of auctions. Ingham County has used several tactics to promote its property auctions, including newspaper advertisements, an e-mail list, direct mailings, and yard signs. For the most desirable properties, the county also hosts open houses, and credits them, in particular, with contributing to successful auction sales. Use of non-rental, historic preservation, or demolition covenants. For selected properties, Ingham County applies restrictive covenants before the auction sale to ensure that the properties remain owner-occupied and/or are not converted to rentals. As an incentive to make non-rental covenants more attractive, the county provides a warranty deed that helps eliminate uncertainty about the property’s condition. A few properties also have been sold with restrictive covenants designed to ensure that the historical characteristics of their exteriors are preserved by future owners. The intention of these covenants, which are disclosed prior to the auction sale, is to provide for a balance of owner-occupied properties vis-à-vis rentals in the relatively weak housing market of Lansing, and to steer historic properties toward auction buyers who are interested and engaged in historic preservation. Finally, the county occasionally applies covenants requiring the demolition of unsafe structures on auctioned properties, as areas of Ingham County that lie outside Lansing are ineligible for federal blight removal funds. Adjusting auction dates. To give auction customers more time to stabilize their properties before the onset of winter, Ingham County schedules the second property auction (for the sale of properties not sold at the first property auction in July) to take place by the end of August. 16 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Recovering the full cost of the property sale. At the second auction, Ingham County bases its starting prices on the amount of money needed to recover all costs incurred in bringing the property to market—e.g., advertising, cleanup, tree removal, boarding up windows, attorney costs, boundary surveys, or environmental-hazard assessments. According to the County Treasurer, these costs can add up to roughly $4,000–$5,000 for a single property. Although this results in a higher bidding price, it could potentially steer properties toward buyers of higher economic means. As the County Treasurer puts it, “If someone won’t pay $4,000 or $5,000 for a house, we don’t want them buying it.” The reasoning is that while higher prices also may result in fewer overall sales, the sales that do occur are higher quality because of the effort expended in property improvement and promotion. Properties still unsold after the second auction are slated for teardown, passed on to the Ingham County Land Bank, sold at a third auction, or sold in counter sales. The latter two approaches are discussed below. Periodic use of counter sales in lieu of a third auction. On some occasions, Ingham County holds a third auction to sell properties that do not sell at the first or second auctions. However, Ingham County does not conduct a third auction every year. Instead, the county sometimes uses counter sales to dispose of excess properties that are not sold at auction or passed on to the land bank. In a counter sale (also known as an over-the-counter sale), the county sells properties to buyers directly, “over the counter,” at the price of the minimum bid offered at the second auction. The counter sale occurs after the local unit of government has declined to accept the property. The current year’s taxes are also eliminated if the property is not sold at the second auction. The county’s purpose for alternating third auctions with counter sales is to reduce the risk of auction buyers colluding to withhold bids on valuable properties at the first or second auctions so that they may be purchased at a third auction at a much lower price. Relative flexibility in payment terms. Rather than requiring full payment on the day of the auction, Ingham County offers some flexibility in the timing of payment, especially with higher-priced properties. The county typically requires that payment be completed within two weeks to 30 days of the auction date. Although this is still not enough time to obtain a mortgage or other loan, it opens more potential bidders to the auction, which offers the potential of increasing the final auction price and raising the likelihood that the buyer will treat the property as an important investment to maintain and protect. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 17 Offering classes to educate potential buyers. Each April “An educated buyer during Money Smart Week, the Ingham County Treasurer’s Office offers classes to educate potential is a better buyer.” buyers about the workings of the foreclosure auctions. - Eric Schertzing, The treasurer also offers an information session for Ingham County Treasurer first-time buyers in late June or early July, shortly before the first auction. The reasoning for these classes is that well-educated buyers will enter the auction process with a realistic idea of the costs and other obligations involved, increasing the likelihood that they will be good stewards of the properties they purchase. In addition, it could increase the proportion of auction buyers who are Ingham County residents with a stake in the prosperity of their community. Use of reverter clauses. Ingham County recently began using a reverter clause, which returns auctioned properties to county ownership if they are forfeited. During the first three years of its use, the clause was applicable only to the auction purchaser, meaning it could not be enforced if the purchaser resold the property. In 2016, however, the county changed the terms of the clause so that it was enforceable on any owner within five years of the auction sale. Under this procedure, when an auctioned property enters forfeiture, the owner receives a $95 fee and a notice that the county will file a lawsuit against them if payment is not made within 30 days. When a lawsuit is filed, a $600 penalty is charged and a lis pendens (a notice of pending legal action that attaches to the property, making resale difficult 4) is issued. Most of the auction practices discussed above are not used in the two other Michigan counties whose treasurer’s offices were interviewed for this study. Generally speaking, those counties: Outsource their title searches, forfeiture proceedings, auctions, mailings, and customer telephone calls to an outside firm. Require payment on the same day or within a few days of the auction. Do not apply restrictive covenants, reverter clauses, or counter sales. Conduct open houses for few or no properties each year. Frank O. Brown, Jr. “The lis pendens: A powerful legal tool.” Atlanta Building News. Retrieved June 6, 2016, from http://www.naylornetwork.com/gahnwl/articles/abn.asp?aid=51062&projid=3104. 4 18 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Use relatively little advertising to promote the auctions, beyond legally mandated newspaper ads. For example, they do not use yard signs, billboards, social media, and word of mouth. If the same is true for other Michigan counties, then the Ingham County Treasurer’s auction practices could be considered innovations with potential for replication elsewhere. However, additional research involving a larger sampling of Michigan counties is needed to determine whether this is the case. Key Finding #3: Ingham County Uses Several Tactics to Educate Homeowners at Risk of Foreclosure In keeping with the recommendations uncovered in the literature review, the Ingham County Treasurer’s Office already makes use of several tactics to help at-risk homeowners steer clear of potential foreclosure. Evidence Ingham County’s foreclosure-prevention tactics include the following: Television advertising. Ingham County purchases television advertisements each January and, more recently, in May to get the attention of tax-delinquent homeowners as foreclosure approaches. Some of these television spots are filmed with treasurers from other counties to provide for maximum coverage and impact. Although it is difficult to estimate how many foreclosures are prevented by the ads, county officials experience a spike of phone calls from concerned homeowners each time an ad airs. Community meetings. Starting in 2014, the Ingham County Treasurer hosted a series of community conversations called “Neighbors Postcard advertising Ingham County Treasurer’s “Neighbors Guiding Neighborhoods” events for June 2016. Photo by Public Policy Associates, Inc. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 19 Guiding Neighborhoods” to directly educate local homeowners on how to prevent foreclosure and gather their input on what they would like to see happen to foreclosed properties in their neighborhoods. During the first meeting, roughly 100 residents were present. Payment plans and financial counseling. Starting in 2016, Ingham County implemented a carrot-and-stick approach to payment plans in that homeowners in forfeiture can go on an extended payment plan, provided that they participate in financial counseling by the Financial Empowerment Center at Capital Area Community Services, which has contracted with the county for this purpose. As is the case with its auction-sales tactics, Ingham County uses several approaches recommended in the literature on foreclosure prevention. However, there is little direct evidence on how effective these approaches are in preventing foreclosure. As such, this is another opportunity for Ingham County to test and demonstrate impact through further research. Key Finding #4: Most Ingham County Auction Buyers Are Satisfied with the Auction Process Overall, buyers who purchased properties at the Ingham County Tax Foreclosure Auction expressed satisfaction with the auction process. Evidence 2016 Survey of Ingham County Tax Foreclosure Auction Buyers Objective: Gather buyer feedback on: Satisfaction with auction process Factors driving purchase decision Goals and uses for purchased property Nearly all respondents to PPA’s survey of Money invested in purchased property auction buyers, who purchased properties Suggested auction-process between 2012 and 2015, were “somewhat improvements satisfied” or “very satisfied” with the Targeted Respondents: Individuals who had auction process. As shown in Figure 1 on made at least one purchase at the Ingham the next page, more than half were “very County Tax Foreclosure Auction between 2012 and 2015. satisfied,” and about a third were Individual auction buyers surveyed: 102 “somewhat satisfied.” Among buyers who Represents 36% of the total number of had purchased multiple properties, about auction buyers from 2012–2015. three in four (77%) considered their most recent experience “very typical” of their experience with the Ingham County property auction in general. 20 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 When they were asked the reason for the level of satisfaction reported, most respondents indicated that they were generally satisfied or that the auction process was efficient and predictable. Among those who had reported dissatisfaction, many found the auction process overly complicated and confusing or complained that taxes and fees were not properly disclosed. Several also said they would have liked more open houses, pictures, or other details about the properties prior to the auction. The full table of coded open-ended responses is provided in Appendix B. 100% How satisfied were you with the auction process? (n=98) 90% 80% 70% 60% 54% 50% 40% 34% 30% 20% 10% 0% Figure 1 5% 5% Very dissatisfied Somewhat dissatisfied Somewhat satisfied Very satisfied Key Finding #5: Most of the Auction Buyers Surveyed Have a Stake in Ingham County Nearly all auction buyers in PPA’s telephone survey were Ingham County residents, and many of their auction purchases reflected their interests as local residents. Relatively few buyers are located outside the county or outside Michigan. Evidence As shown in Figure 2, nearly all survey respondents (85%, or 86 individuals) lived in Ingham County. The high proportion of Ingham County residents among the survey Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 21 sample is reflective of the overall population of auction buyers. 5 About four in ten lived in the same city as the property, and 14% lived on the same street or in the auctioned property itself. How far away from this property do you live? (n=101) 100% 90% 80% 70% 60% 50% 39% 40% 30% 20% 10% 0% Figure 2 6% I live in it 33% 11% 8% Same street Same city Same county Same state 4% I live outside Michigan The buyers’ goals for the properties also suggest that many had a personal interest in the properties. While 60% of respondents indicated that their primary goal was to make a profit, either by renting or reselling the property, 32% purchased the property for their own use or for family members. In those cases, the intended uses included housing, as well as land for farming or additional acreage adjacent to their current home or business. Based on a list provided by the Ingham County Treasurer’s Office of all buyers between 2012 and 2015 and their mailing addresses at the time of purchase, approximately 70% of buyers were residents of Ingham County, and over 90% were residents of Michigan. 5 22 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Key Finding #6: Cost and Potential Return on Investment Were the Primary Factors in Decisions to Purchase Property at Auction Nearly three-quarters of survey respondents indicated that the cost and/or the potential return on investment were primary factors behind their decision to purchase a property at auction. Evidence As shown in Figure 3, the most frequently identified drivers behind respondents’ decisions to purchase were cost and potential return on investment. Among the 33% of respondents who were influenced by a factor not in the survey instrument, more than half described the property’s location, either in a specific community or in proximity to the buyer’s current residence, as a driving factor. What factors drove your decision to purchase the property? Select all that apply. (n=102) 100% 80% 60% 57% 40% 28% 20% 0% Figure 3 52% Cost 27% 33% 22% Potential return Condition of the Condition of the Access to parks, Other (please on investment surrounding property public specify) neighborhood transportation, or other amenities Key Finding #7: Most Auction Buyers Invest In Improving Properties After Purchase Nearly all surveyed buyers indicated that they have already made improvements or intend to make improvements to the property they purchased. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 23 Evidence As shown in Figure 4, 81% of respondents had already made improvements to the property, and only 10% indicated that they have no intention to make any improvements to the property. Have you made any improvements to the property, or do you intend to? (n=102) 100% 81% 80% 60% 40% 20% 0% Figure 4 Yes 8% 10% Not yet, but I intend to No, and I don't intend to 1% Not sure Although the scale of improvements described and the amount of money invested in making improvements varied, over 80% of the respondents who made improvements indicated that they had made substantial structural repairs and replacements, such as new plumbing, electrical wiring, furnace, and roofs (i.e., interior, exterior, plumbing, major appliances, and/or electric categories). A breakdown of the general types of improvements made is illustrated in Figure 5 on the next page. A more detailed summary of improvements is included in Appendix B. 24 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Can you describe the most significant improvements you have made to the property? (n=82) Repair/remodel interior structure (i.e., bathrooms, kitchen, floors, drywall) 48% Cleaning and appearance (i.e., new carpets, painting, landscaping) 40% Repair/replace exterior structure (i.e., roof, gutters, siding, windows) 35% New furnace, water heater, or other major appliance 28% New plumbing and/or electric 24% Demolition of blighted structures 7% New building or addition to existing structure Figure 5 2% 0% 20% 40% 60% 80% 100% Based on the types of improvements described, it is not surprising that many respondents reported spending more than $10,000, after the initial purchase price, on completing various improvements. A summary of spending on improvements is provided in Figure 6. Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 25 100% After the initial purchase price, about how much cash have you invested in this property? (n=77) 80% 60% 45% 40% 25% 20% 0% Figure 6 16% 12% More than $10,000 $5,000-$10,000 3% $1,000-$5000 Less than $1,000 Not sure The resources and effort invested in making improvements are also reflected in buyers’ perceptions of the condition of their property before and after improvements were made. As reflected in Figure 7, among buyers who made improvements, 58% rated the condition of the property at the time of purchase as a little worse or much worse than other properties on the same block. After making repairs, the reverse was true, with 58% of those buyers rating the condition of their property as a little better or much better than other properties on the same block. How Did The Condition of the Property Compare with Other Properties on the Same Block? (n=81) At Time of Purchase 12% After improvements were made Figure 7 26 Not Sure 9% 0% 58% 4% 21% 30% 20% A little worse or much worse 9% 58% 40% About the same 60% 80% A little better or much better Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 100% Key Finding #8: Prospective Buyers Would Like More Access to Details About the Condition of Properties Up For Auction The desire to have more information about the condition of auction properties, including more opportunities to walk through properties before bidding, was a prominent theme among survey respondents. Evidence When asked what would help them decide to purchase or improve other properties in the future, 47% indicated that they would want additional information about the condition of the property. Among the open-ended responses, many buyers specifically mentioned that they would want more opportunities to walk through the properties before an auction. As shown in Figure 8, doing more research about the process ahead of time and having more information about regulations affecting the property were also selected as important factors by at least 30% of survey respondents. 100% If you were to do this again, what would help you decide on whether to purchase or improve other properties like this? Select all that apply (n=100) 80% 60% 40% 20% 0% Figure 8 47% 32% 30% 19% 15% 24% Information Doing more Information Information Better Other (please about the research myself about regulations about the understanding of specify) condition of the affecting the surrounding the level of property property neighborhood effort needed prior to occupancy Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 27 Conclusions and Recommendations ___ Conclusions Taken together, the findings from this study suggest the following: There is much room for innovation in the management of tax-foreclosure auctions and the prevention of tax foreclosure. In addition, there is a need for research to document the effects of these innovations. Many of the innovations being implemented by the Ingham County Treasurer’s Office involve demonstrating practice recommendations noted in the literature; accordingly, their efforts provide an opportunity for such research. Many buyers at the Ingham County Tax Foreclosure Auction are Ingham County residents who invest significantly in their properties after purchase. They are very interested in more pre-sale information about the properties to help them obtain a fair price and good value at the auction. Recommendations Document Results of Current Innovations The Ingham County Treasurer’s Office is already making use of several sensible practices to improve the outcomes of its foreclosure auctions. Many of these practices—e.g., the use of open houses and other property information—give auction buyers the tools they need to make well-informed, strategic investment decisions. Because they tend to be Ingham County residents and to make significant investments of money and effort in improving the properties purchased, auction buyers have a stake in Ingham County and can be viewed as an important asset to the broader effort to build stable, prosperous communities throughout the county. The Ingham County Treasurer’s Office should continue to track and document the long-term outcomes of its current auction sales practices. Continue to Seek Buyer Feedback Continuing to survey auction buyers—particularly new auction buyers—on a regular basis (e.g., annually) will provide the Ingham County Treasurer’s Office with a better understanding of buyer characteristics, purchasing habits, and outcomes and to test whether new efforts to make information available prior to auction have yielded more satisfied customers. This allows for a test of whether any additional efforts to make 28 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 information available prior to auction yield more satisfied customers or alter ultimate outcomes to properties. Continue to Adjust Auction Practices as Appropriate In response to the buyer feedback collected for this study, the Treasurer’s Office may wish to consider the following changes to its approach: Provide more—and more readily accessible—public information about the specific characteristics of properties to be auctioned—e.g., increasing the number of properties that are accessible for public viewing through open houses and providing more interior and exterior photographs and property details. Seek coverage in the local news media or convene community meetings to disseminate accurate, easy-to-understand information about how the foreclosure auctions work and how to participate in them. Gain a Deeper Understanding of Other Treasurers’ Auction Practices While the interviews conducted for this study suggest that other county treasurers in Michigan are not making extensive use of innovative practices in managing tax-foreclosure auctions, a more robust body of data is needed to understand the current practices of county treasurers across the state as a whole. This indicates a need for primary research to gather information from county treasurers throughout the state of Michigan. For example, such research could provide data on: Innovations they are currently implementing. Factors that make it difficult to implement these changes. Changes they would like to make in order to improve auction sales, buyer satisfaction, and community outcomes. Level of information they collect regarding buyers or longer-term outcomes for properties sold. Consider Increasing Efforts to Educate At-Risk Owners Given the dearth of literature directly relating to this topic, Ingham County also has an opportunity to contribute to the evidence base for the effects of financial literacy interventions on delinquency, forfeiture, and foreclosure rates. Suggested interventions include: Research on Buyer Patterns & Alternate Models for Auction Management | Public Policy Associates, Inc. 29 Continue working with the Financial Empowerment Center to ensure that at-risk households receive free financial counseling aimed at preventing tax foreclosure, and track the results for these households over time. Examples of such results could include: Rates of tax delinquency, forfeiture, foreclosure, and recidivism. Self-rating of financial literacy. Document the long-term results in Ingham County from the Michigan State Housing Development Authority’s Step Forward Michigan program, which provides up to $30,000 in interest-free loans to help households catch up on delinquent property taxes. The program recently received new federal funding and was slated for reactivation in May 2016.6 Continue to hold periodic neighborhood meetings to discuss housing and foreclosure issues with apartment dwellers, renters, and homeowners in Ingham County. 6 30 Step Forward Michigan, retrieved April 8, 2016, from www.stepforwardmichigan.org. Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Appendix A: Auction Buyer Survey Methodology _______________________ This section provides additional details on the research methods used for the survey of buyers at the Ingham County Tax Foreclosure Auction. PPA developed the survey instrument in consultation with the Ingham County Treasurer’s Office. The survey was fielded by an independent contractor who contacted potential respondents by telephone. The pool of survey respondents consisted of 281 individuals who had purchased properties between 2012 and 2015. The target number of responses was 100, or 35% of the total. The calling protocol was to begin with the most recent year for which buyer data were available (2015), then move down the list until the goal of 100 survey respondents was exceeded. As a result, the survey findings include data from respondents who had purchased properties from 2012 through 2015. Thirty-five survey respondents had purchased multiple properties from the county during the study period. However, each survey response represents a unique individual. In other words, no individual respondent completed more than one survey. Respondents who had purchased multiple properties were asked to consider their most recent purchase when answering the survey questions. The survey was conducted over the telephone, with the interviewer entering the response data in real time into SurveyMonkey, an online survey platform. Data from the completed surveys were analyzed by PPA. Quantitative data were analyzed in Microsoft Excel and converted into charts. Open-ended responses were reviewed individually by a PPA researcher who coded them by theme and calculated the number of responses for each theme. The resulting numbers were organized in tables, which are provided in Appendix B. Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. A-1 Appendix B: Additional Data Tables ____ Table B-1: Coded Open-Ended Responses: “What is the main reason for the response you gave [regarding your level of satisfaction with the auction process]?” Response Category Generally satisfied Process was easy, effective, fast, efficient, predictable, well organized Process was confusing, complicated, inefficient, rushed, or poorly explained Taxes or fees were too high, unexpected, hidden, or poorly explained This was my first auction Would have liked an open house, more pictures, or other property information Satisfied with treasurer, auctioneer, or other staff Neutral or unclear response Attended an open house; satisfied with property information given Errors, inaccuracies in auction logistics This was a bad investment, price too high, not a good value This was a good investment, good price/value Poor condition or quality of property Discussed extenuating circumstances outside the Treasurer’s control Criticized overreach or social agenda on part of Treasurer Would like auctions more often or online Number of Responses 62 44 14 14 9 8 6 6 4 4 4 4 3 2 1 1 Table B-2: Coded Open-Ended Responses: “What were your intentions regarding occupancy when you bought the property?” Response Category Resell/flip New construction Side-lot acquisition All of the above Number of Responses 10 3 2 1 Table B-3: Coded “Other/Specify” Responses: “What factors drove your decision to purchase the property? Select all that apply.” Response Category Location Near buyer's residence or business, or wanted to live there Purchased with, for, or on behalf of someone else Specific characteristics of the property/land Unclear response/nonresponsive Timing Number of Responses 11 9 5 4 4 1 Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. B-1 Table B-4: Coded “Other/Specify” Responses: “What was your primary goal in purchasing this property? Please select only one.” Response Category Resell, flip, or rent for profit Use vacant land Build new Improve neighborhood, social good Number of Responses 11 11 5 1 Table B-5: Coded “Other/Specify” Responses: “If you were to do this again, what would help you decide on whether to purchase or improve other properties like this?” Response Category Make it easier to thoroughly research, visit, and enter the property Cost, economy Know regulations, taxes, fees, or environmental issues applying to property Remove deed restrictions or other regulations; obstructionism by city Will not do again Treasurer outreach to buyers; customer service by treasurer staff Know if property was rental before Remove "unworkable" properties from auction Bad neighbors Would I want to live there Post information on auction runner-ups Number of Responses 19 11 9 4 2 2 1 1 1 1 1 Table B-6: Coded Open-Ended Responses: “Can you describe the most significant improvements you have made to the property?” (n=82) Response Category Repair/remodel interior structure (i.e., bathrooms, kitchen, floors, drywall) Cleaning and cosmetic improvements (new carpets, painting, landscaping) Repair/replace exterior structure (i.e., roof, gutters, siding, windows) New furnace, water heater, or other major appliance New plumbing and/or electric Demolition of blighted property Build new/addition Unclear B-2 Number of Responses 39 33 29 23 20 6 2 1 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Appendix C: Auction Buyer Survey Instrument _________________________ On behalf of the Ingham County Treasurer, thank you for agreeing to participate in this short survey. Again, your responses should be in reference to the property at ADDRESS, which you purchased on DATE. 1. Do you still own the property at ADDRESS? a. Yes b. No c. [DK] d. [REFUSED] 2. How satisfied were you with the auction process? a. Very satisfied b. Somewhat satisfied c. Somewhat dissatisfied d. Very dissatisfied e. [DK] f. [REFUSED] 3. What is the main reason for the response you gave?____________________ 4. BUYERS OF MULTIPLE PROPERTIES ONLY: To what extent was this experience typical of your experiences in general with purchasing at the Ingham County Treasurer’s Real Estate Auction? a. Very typical b. Somewhat typical c. Not very typical d. Not at all typical 5. What were your intentions regarding occupancy when you bought the property? READ OPTIONS: a. Occupied by you b. Occupied by renters c. Occupied by members of your family d. Vacant Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. C-1 e. Other/please specify__________ f. [DK] g. [REFUSED] 6. What factors drove your decision to purchase the property? Select all that apply. READ OPTIONS: a. Cost b. Potential return on investment c. Condition of the property d. Condition of the surrounding neighborhood e. Access to parks, public transportation, or other amenities f. Other/please specify__________ g. [DK] h. [REFUSED] 7. What was your primary goal in purchasing this property? Select only one. READ OPTIONS: a. Make a profit by reselling it b. Make a profit by renting it out c. Own my own home d. Provide a home for family members e. Other/please specify__________ f. [DK] g. [REFUSED] 8. To what extent did you achieve that goal? a. Completely b. Somewhat c. Only a little d. Not at all e. [DK] f. [REFUSED] 9. At the time of purchase, how did the condition of the property compare with other properties on the same block? READ OPTIONS: a. Much better b. A little better c. About the same d. A little worse e. Much worse than others on the block C-2 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 f. [DK] g. [REFUSED] 10. Have you made any improvements to the property? a. Yes b. No c. [DK] d. [REFUSED] IF ANSWER IS NO, SKIP TO #15 11. IF “Yes” TO QUESTION 10: Can you briefly describe the most significant improvements? [open end] 12. IF “Yes” TO QUESTION 10: After the initial purchase price, about how much cash have you invested in this property? __________________[open end; round to the nearest thousand] PROMPT IF NEEDED a. Less than $1,000 b. $1,000-$5000 c. $5,000-$10,000 d. More than $10,000 e. [DK] f. [REFUSED] 13. IF “Yes” TO QUESTION 10: After you made improvements to the property, how did the condition of the property compare with other properties on the same block? READ OPTIONS: a. Much better b. A little better c. About the same d. A little worse e. Much worse than others on the block f. Did not make improvements g. [DK] h. [REFUSED] 14. IF “Yes” TO QUESTION 10: What were the biggest barriers to improving this property? SELECT ALL THAT APPLY: a. High cost Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. C-3 b. c. d. e. f. g. h. i. Low potential return on resale value Low potential return on rental fees Local or state regulations Unexpected additional improvements needed Lack of interest or time to do the work There were no big barriers [DK] [REFUSED] SKIP TO #17 15. IF “No” TO QUESTION 10: Do you intend to make improvements? a. Yes b. No c. [DK] d. [REFUSED] 16. IF “Yes” TO QUESTION 15: What are the biggest barriers to improving this property? SELECT ALL THAT APPLY: a. High cost b. Low potential return on resale value c. Low potential return on rental fees d. Local or state regulations e. Unexpected additional improvements needed f. Lack of interest or time to do the work g. There were no big barriers h. [DK] i. [REFUSED] 17. If you were to do this again, what would help you decide on whether to purchase or improve other properties like this? a. Doing more research myself b. Information about the condition of the property c. Information about the surrounding neighborhood d. Information about regulations affecting the property e. Better understanding of the level of effort needed prior to occupancy f. Other/specify____________ g. [DK] h. [REFUSED] C-4 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 18. How far away from this property do you live? a. I live in it b. Same street7 c. Same city d. Same county e. Same state f. I live outside Michigan g. [REFUSED] 19. Would you consent to letting us share your individual survey responses with the Ingham County Treasurer’s office? a. Yes b. No On behalf of the Ingham County Treasurer, thank you very much for taking the time to answer these questions. This response option was added after the start of the survey because several initial respondents stated that they lived on the same street as the auctioned property. Because of its late addition, 18 survey respondents were not given this response option. 7 Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. C-5 Appendix D: Literature Review Sources Alexander, Frank S. Land Bank Authorities: A Guide for the Creation and Operation of Local Land Banks (New York, NY:, Local Initiatives Support Corporation, 2005). “Buyer beware: Tips for buying a tax foreclosed parcel from the county.” Satayut, Lisa. Mlive.com (August 16, 2013). Retrieved April 4, 2016, from http://www.mlive.com/ news/jackson/index.ssf/2013/08/buyer_beware_tips_for_buying_a.html Borowy, Tyler, Mary Beth Graebert, Benjamin Calnin, and Brianna Acker. Economic Impacts of the Ingham County Land Bank (2006–2012): A Report Prepared By the MSU Land Policy Institute for the Ingham County Land Bank Fast Track Authority, Treasurer’s Office, Ingham County, Michigan. Lansing, MI: Michigan Treasurer’s Office, 2013. Retrieved April 19, 2016, from http://landpolicy.msu.edu/uploads/files/Resources/ Publications__Presentations/Reports/LPI/2013EconImpactsICLBReport_ICLBLPI_Final_ 082213.pdf. Carr, James H., and Michelle Mulcahy. Rebuilding Communities in Economic Distress: Local Strategies to Sustain Homeownership, Reclaim Vacant Properties, and Promote Community-Based Employment. Washington, DC: National Community Reinvestment Coalition, 2010. Retrieved April 19, 2016, from http://www.azwestern.edu/Institutional_Research/downloads/NCRC%20%20Rebuilding%20Communities%20in%20Economic%20Distress%2010-10.pdf. Center for Community Progress. Detroit's Property Tax Policies and Practices: An Opportunity for Reform. Flint, MI: Center for Community Progress, 2015. Retrieved April 25, 2016, from http://www.communityprogress.net/filebin/2016_CommunityProgress_ PolicyBrief_DetroitTax_0415.pdf. Citizen’s Housing and Planning Association. Back on the Roll in Massachusetts: A Report on Strategies for Returning Tax Title Property to Productive Use. Boston: Citizen’s Housing and Planning Association, 2000. Retrieved March 31, 2016, from https://www.chapa.org/about-chapa/chapa-publications/back-roll-massachusettsreport-strategies-return-tax-title-properties. Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. D-1 Coenen, Catherine, John Drain, Oana Druta, Gregory Holman, Te-Ping Kang, Pramoth Kitjakarnlertudom, Robert Linn, Daniel Stern, and Jordan Twardy. From Revenue To Reuse: Managing Tax-Reverted Properties In Detroit. Ann Arbor, MI: University of Michigan, 2011. Retrieved April 4, 2016, from https://deepblue.lib.umich.edu/bitstream/ handle/2027.42/110954/revenue_to_reuse.pdf?sequence=1&isAllowed=y. Dewar, Margaret, Eric Seymour, and Oana Druță. "Disinvesting in the City: The Role of Tax Foreclosure in Detroit." Urban Affairs Review 51, no. 5 (2015): 587-615. Retrieved April 4, 2016, from http://uar.sagepub.com/content/51/5/587.short. Dewar, Margaret. "Reuse of Abandoned Property in Detroit and Flint Impacts of Different Types of Sales." Journal of Planning Education and Research 35, no. 3 (2015): 347368. Retrieved April 18, 2016, from http://jpe.sagepub.com/content/35/3/347.abstract?rss=1. Dewar, Margaret. "Selling Tax-Reverted Land: Lessons From Cleveland and Detroit: New This Spring Westchester." Journal of the American Planning Association 72, no. 2 (2006): 167-180. Retrieved April 18, 2016, from http://www.tandfonline.com/doi/abs/10.1080/01944360608976737. Dewar, Margaret. "The Effects of Cities of “Best Practice” in Tax Foreclosure: Evidence from Detroit and Flint," CLOSUP Working Paper Series Number 2 (2009). Fernandes, Daniel, John G. Lynch, Jr., and Richard Netemeyer. "The Effect of Financial Literacy on Downstream Financial Behaviors", in Advances in Consumer Research Volume 40, eds. Zeynep Gürhan-Canli, Cele Otnes, and Rui (Juliet) Zhu, (Duluth, MN : Association for Consumer Research, 2013), 1052-1052. Gerardi, Kristopher, and Wenli Li. "Mortgage Foreclosure Prevention Efforts." Economic Review-Federal Reserve Bank of Atlanta 95, no. 2 (2010): II. Retrieved April 11, 2016, from http://search.proquest.com/openview/ c286eba19f4cf0039481e1514262d663/1?pq-origsite=gscholar. Graebert, Mary Beth, Yue Cui, Huiqing Huang, and Lauren Bretz. Economic Impacts of Property Tax-Foreclosure Auctions in Ingham County, Michigan: A Report Prepared by the MSU Land Policy Institute for the Ingham County Treasurer's Office, Ingham County, Michigan. Lansing, MI: Ingham County Treasurer, 2015. Retrieved April 19, 2016, from http://landpolicy.msu.edu/uploads/files/Resources/Publications__Presentations/Reports /LPI/EconImpactTaxForeclosureAuctionInghamCtyMIRpt_LPI_FINAL_Accessible_101 615.pdf. D-2 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Hackworth, Jason, and Kelsey Nowakowski. "Investment in Disinvestment: A critical examination of forfeited land investors in Toledo, Ohio from 1993 to 2011." Unpublished paper (2014). Retrieved April 19, 2016, from http://individual.utoronto.ca/hackworth/toledo.pdf. Immergluck, Dan. "Distressed and Dumped: Market Dynamics of Low-Value, Foreclosed Properties During the Advent of the Federal Neighborhood Stabilization Program." Journal of Planning Education and Research 32, no. 1 (2012): 48-61. Retrieved April 4, 2016, from http://jpe.sagepub.com/content/32/1/48.short. Kingsley, G. Thomas, Kathryn L.S. Pettit, Leah Hendey, W.M. Rich, M. Carnathan, A. Cole, and P. Tatian. Addressing the Foreclosure Crisis: Action-Oriented Research in Three Cities. Washington, DC The Urban Institute, 2009. Retrieved April 4, 2016, from http://tracyvinson.com/research/addressing%20foreclosure.pdf. Mallach, Alan. "Abandoned Property: Effective Strategies to Reclaim Community Assets." Housing Facts and Findings 6, no. 2 (2004). Retrieved April 18, 2016, from http://content.knowledgeplex.org/kp2/cache/documents/30370.pdf. Mallach, Alan. Bringing Buildings Back: From Abandoned Properties to Community Assets (International Planning Studies, 2006, rev. 2010). Mallach, Alan. Meeting the Challenge of Distressed Property Investors in America's Neighborhoods. New York: Local Initiatives Support Corporation, 2010. Retrieved March 31, 2016, from http://www.instituteccd.org/uploads/iccd/documents/ 102010_distressed_property_investors.pdf. Medina, J., J. Brooks, and R. Haughey. Integrating Financial Empowerment Strategies into Housing and Homelessness Prevention Program. Washington, DC: Corporation for Enterprise Development, 2012. Retrieved April 1, 2016, from http://cfed.org/assets/pdfs/Integrating_Financial_Empowerment_Strategies.pdf. National League of Cities and Corporation for Enterprise Development. Taking the First Step: Six Ways to Start Building Financial Security and Opportunity at the Local Level. Washington DC: National League of Cities and Corporation for Enterprise Development, 2012. Retrieved April 1, 2016, from http://cfed.org/assets/pdfs/Taking_the_First_Step.pdf. Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. D-3 Quercia, Roberto G., Spencer Cowan, and Ana Moreno. "The Cost-Effectiveness of Community-Based Foreclosure Prevention." Joint Center for Housing Studies Working Paper Series, BABC (2005): 04-18. Retrieved April 11, 2016, from http://www.hocmn.org/wp-content/uploads/2012/10/MFP_Full-Report.pdf. Weber, William. "Tax Foreclosure: A Drag on Community Vitality or a Tool for Economic Growth?" University of Cincinnati Law Review 81, no. 4 (2013): 1615-1649. Wiedrich, Kasey, Nathalie Gons, J. Michael Collins, and Anita Drever. "Financial Counseling and Access for the Financially Vulnerable: Findings from the Assessing Financial Capability Outcomes (AFCO) Adult Pilot." Washington, DC: Corporation for Enterprise Development, 2014. Retrieved April 7, 2016, from http://cfed.org/assets/pdfs/AFCO_Adult_Pilot_Report_Final.pdf. D-4 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Appendix E: County Treasurer Interview Guides ____________________________ Interview Instrument: Ingham County Treasurer’s Real Estate Auction—Contextual Information Thank you for taking the time to speak with me today. Again, the purpose for our conversation is to provide some background information on the Ingham County Treasurer’s Real Estate Auction, with an emphasis on how you arrived at your current approach to the auction process and the effects you’re seeing from it. This conversation shouldn’t take longer than an hour. Alternate Models 1. First, I’d like you to tell me how a few specific features of the Treasurer’s Auction have evolved in the last several years: a. Auction dates (3rd auction) b. Payment terms (several changes) c. Owner occupancy covenants i. Owner occupancy ii. Historic d. Paying summer taxes to get deed (started 2015) e. Reverter clause existence (what is nature of?) f. Counter sales (started 2015) g. The connection between the Treasurer’s Auction and the Land Bank i. Probe: How do you determine which properties go to auction and which ones go to the Land Bank? ii. The Land Bank has a very impressive success rate compared to the auction results. What changes would have to happen to move more properties through the Land Bank? h. Making warranty deeds available for most properties to reduce the risk of clouded title Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. E-1 i. Requiring that only ten percent of the purchase price be paid on the day of the auction j. Prohibiting those who owe delinquent taxes from participating in the auction 2. What impact have these features had on the outcomes from the Treasurer’s auction? In what ways could they be improved? a. Probe: Internal policy? Statutory change? 3. Next I’d like to ask about the characteristics of auction buyers. In what ways has your roster of auction buyers changed over time? About how often do you see buyers who haven’t purchased from the property auction before? a. In what ways does the Treasurer’s Office interact with auction buyers after the auction purchase? 4. Now I’d like to talk about how the foreclosure auction gets publicized. What do you do to get the word out? What is the result? a. To what extent do you use online venues like the county website or social media to provide information about the foreclosure options and the properties available? How about social media? b. To what extent have you used other avenues like news articles (not counting public notices) to inform people about the auctions? 5. Do you have any ability to set interest rates on delinquent property taxes, or is there a set rate you have to follow? a. Probe: Could you see an advantage in being able to set interest rates? If so, how feasible would it be to make this possible? 6. Could you see an advantage in omitting the second auction, or allowing variable minimum bids in the second auction? 7. Are there any other changes to the current auction process that you would like to see? What would be required to make those changes happen? E-2 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 Foreclosure Prevention Now I’d like to ask a few questions about the foreclosure prevention component of our study. 8. I’ve seen the pamphlet that the County Treasurer has released with information on tax foreclosure prevention. What other measures has the County Treasurer’s Office taken to combat tax foreclosure? a. Probe: To what extent have you collaborated with the Lansing Financial Empowerment Center to provide counseling on tax foreclosure? b. Probe: To what extent do you think people are aware of tax exemptions that could ease their property tax burden? What role has the County Treasurer’s Office played in disseminating that information? 9. I’d like to ask about the Step Forward Michigan program, which is going to begin releasing funds again this year. How has the program fared in Ingham County? What are your impressions about the outcomes of that program? 10. Do you have any other thoughts about the auction process or preventive measures for avoiding tax foreclosure that we haven’t talked about today? Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. E-3 Interview Instrument: Alternate Models for Auction Sales Management and Property Disposition Thank you for taking the time to speak with me today. Again, the purpose for our conversation is to provide some information on [County Name] County’s approach to managing tax foreclosure auctions, with an emphasis on how you arrived at your current approach to the auction process and the effects you’re seeing from it. The Ingham County Treasurer, Eric Schertzing, is interested in improving Ingham County’s auction process by learning what approaches other counties are using. This conversation shouldn’t take longer than 20-30 minutes. I can’t promise total confidentiality because yours was on a short list of counties that Eric discussed with us beforehand as being possibly comparable to Ingham County in some ways. However, neither you nor your county will be specifically named in our report. Alternate Models 1. First, I’d like to ask you about a few specific features of your county’s tax foreclosure auction: a. What measures does your county take to reduce the risk of clouded title for auctioned properties? b. What are your county’s requirements in terms of payment on the day of the auction? c. Does your county apply any covenants or other restrictions on the use of auctioned properties? i. Probe: Residential versus rental ii. Probe: Historic d. Does your county have any restrictions to prevent individuals who owe delinquent taxes from participating in the auction? e. Describe for me the connection between the Treasurer’s Auction and the Land Bank. i. Probe: How do you determine which properties go to auction and which ones go to the Land Bank? ii. What are your impressions about the success rate of the Land Bank compared to the tax foreclosure auction in terms of returning properties to productive use? E-4 Research on Buyer Patterns & Alternate Models for Auction Management | June 2016 2. Apart from what I’ve already mentioned, what other measures does your county take to improve auction outcomes? a. Probe: How effective have those measures been? 3. What changes would you like to make in order to improve outcomes in terms of returning auctioned properties to productive use and making neighborhoods more stable? a. Probe: What would it take to make that change happen? Internal policy change? Agreement among community leaders? Statutory change? 4. Next I’d like to ask about the characteristics of auction buyers. In what ways has your roster of auction buyers changed over time? About how often do you see buyers who haven’t purchased from the property auction before? 5. Now I’d like to talk about how the foreclosure auction gets publicized. What do you do to get the word out? What is the result? a. To what extent do you use online venues like the county website or social media to provide information about the foreclosure options and the properties available? How about social media? b. To what extent have you used other avenues like news articles (not counting public notices) to inform people about the auctions? 6. Do you have any other thoughts about the foreclosure auction process that we haven’t talked about today? Research on Buyer Patterns & Alternate Models for Auction Management| Public Policy Associates, Inc. E-5