program review - California State University San Marcos

SYMPOSIUM SUMMARY
SEPTEMBER 7–8, 2006 • PHOENIX, ARIZONA
T
THE FOURTH ANNUAL CABIT SYMPOSIUM
CULTIVATING AND SECURING THE
INFORMATION SUPPLY CHAIN
was held on September 7– 8, 2006 at the Arizona Club
in downtown Phoenix. The event highlighted the latest
innovations in knowledge, security, business processes
and technology available for the information supply chain.
The information supply chain is an information-centric
view of physical and virtual supply chains where each
entity adds value to the chain by providing the right
information to the right entity at the right time in a
secure manner. Executives, managers, technologists
and business process owners convened for discussions,
interactions and presentations on this very timely topic.
The event commenced Thursday evening with Keynote
Speaker Robert Worrall, CIO for Sun Microsystems. Worrall
discussed how thin client technology and the Java card have
enabled business to create a data-centric
world with a mobile workforce. The
creative possibilities in this environment
are boundless, but freedom from the
office comes with increased risk. The
CIO is in charge of creating and securing
that new workspace, and organizations
have no choice but to deal with this new
reality. Maybe a new title is in order, too:
chief of the information supply chain.
Friday morning began with Steve
Cooper, CIO of the American
Red Cross. According to Cooper,
Hurricane Katrina delivered an
excruciating lesson on “information
integration in action, not theory.”
The nation’s largest natural disaster
highlighted the value of information
and the crucial role played in any
organization – government,
non-profit or private sector – of the
information supply chain, he noted. Cooper warned that
“not having the right information at the right time leads to
bad decisions.”
Plenary speaker Chris
Cummiskey, chief information
officer for the State of Arizona,
directs computer operations for
114 agencies ranging from the
Acupuncture Board of Examiners
to the Weights and Measures
Department. In his presentation,
Cummiskey described the
partnerships and collaboration that
make it work. Cummiskey stressed
the importance of streamlined IT systems, stating the problem
is that several such security crisis plans exist, but no single
plan fits the government’s far-flung needs. “There are a lot of
plans out there, with a lot of good intentions, but where is the
continuity? They don’t fit very well together,” he noted. “We
also need pretty good functionality, because we are heading
for increasing convergence of the network.”
In addition to highlighted speakers, a series of panel sessions
were offered to attendees featuring leading academics and
practitioners.
Bill Nowlin, Custom Storage, Inc.; Jeff Bawol, Avnet; Ed Kamins,
Avnet; Leonard Iventosch, NetApp.
GROWING THE IT SUPPLY CHAIN
Ed Kamins, senior vice president and chief operational
excellence officer for Avnet, Inc. moderated the panel
“Growing the IT Supply Chain.” According to Kamins,
the information supply chain is more reminiscent of a
web. Enmeshed in this web, are four key players: the
manufacturer, the distributor, the value-added reseller
and the end user. Likening the development of an
efficient information supply chain organization to that of
a fast-growing city, an information supply chain needs to
develop infrastructure to grow the supply chain and also
to make sure that we don’t inhibit the speed of flows that
goes through it – involve the back-and-forth exchange of
products, money and information.
Harvey Shrednick, CABIT; Monica Tremblay, University South
Florida; Eric Dean, Schaller Anderson; Kristen Rosati, Coppersmith
Gordon Schermer Owen & Nelson, PLC.
SECURING THE HEALTH
INFORMATION EXCHANGE
“Securing the Health Information Exchange” was a
panel moderated by Harvey Shrednick. Panelists
discussed how protecting the privacy and security of
health information has become a major focus area as
both the federal and state government are mandating
more electronic data exchange. As the use of electronic
health records becomes pervasive across many health
organizations, patient information becomes vulnerable to
misuse and identity theft. This panel reviewed the current
issues and potential solutions being considered both in
the private and public sectors.
Harvey Shrednick, CABIT; Raghu Santanam, CABIT; Jim Kelso, Intel;
Brian Greyek, CA; Rick Shangraw, ASU Decision Theatre.
DRIVING BUSINESS CONTINUITY
THROUGH EMERGING TECHNOLOGIES
Emerging Technologies” was moderated by Raghu
T. Santanam. Major unanticipated events have
occurred over the past few years that have challenged
organization’s capabilities to maintain operations in spite
of damaged or non-existent infrastructure. This panel
examined business continuity issues facing companies
and their use of emerging technologies to provide
solutions. A major focus was on the decision making
process of technology utilization in a proactive versus
reactive mode.
Steven G. Sutton, University of Central Florida/University of
Melbourne; Fang Fang, California State University at San Marco;
Ravi S. Behara, Florida Atlantic University; Uday Kulkarni, CABIT.
RISK MANAGEMENT IN THE
INFORMATION SUPPLY CHAIN
“Risk Management in the Information Supply Chain”
was moderated by Uday Kulkarni. Few companies
operate independently in the Electronic Age, which
means that the security vulnerability of every business
partner – outsourcer, client, whatever – whose computer
system has access to yours is a potential portal to your
most sensitive data. A series of presentations emphasized
areas of risk and initiated discussions on ways to protect
yourself and your organization.
Ben Shao, CABIT; L. S. Iyer, University of North Carolina at Greensboro;
Rui Chen, State University of NewYork at Buffalo; Manish Agrawal,
University of South Florida.
MODELING INFORMATION SUPPLY CHAINS
Benjamin Shao moderated “Modeling Information
Supply Chains”. The academic panel consisted of three
presentations on the modeling of information supply
chains, followed by subsequent discussions on the
relevant issues encountered in such activities. The topics
covered include emergence management, intermediary
search, and secure semantic e-business processes.
Doug Flitcroft, Cisco; Bob St. Louis, CABIT; Stephen Slade, Oracle;
Genaro Matute, Republic of Peru; Haluk Demirkan, CABIT.
FACILITATING GLOBALIZATION THROUGH
STRATEGIC PARTNERSHIPS
Companies are learning that the combination of
strategic partners and enabling information technology
are essential to successfully competing in a global
economy. The panel “Facilitating Globalization Through
Strategic Partnerships” was moderated by Robert St.
Louis. The panel explored how innovative solutions
have resulted in a more effective service delivery to the
eventual end customer. Technology provides the seamless
link that allows partners to utilize information most
effectively in a constantly changing work environment.
Associated with the
Symposium, CABIT
and Sun Microsystems
co-sponsored a CIO
breakfast that preceded
the Friday morning
portion of the event.
The breakfast was
attended by a select
group of Information Technology leaders. ASU
President Michael Crow welcomed the guest and
briefly reviewed recent progress at the University. The
breakfast discussion was then moderated by renowned
futurist Thornton May, with the focus on operational
excellence in the information supply chain. To initiate
the dialogue, a working definition of Information Supply
Chain was provided to the participants: a collection
of information and communication technologies to
provide a secure integrated decisional environment
that enables business partners to collectively sense and
respond to opportunities and challenges in a networked
ecosystem. The participants shared their views based
on individual experiences with the subject matter and
concluded that this topic required more time to fully
cover this important area.
As the Symposium is reviewed, everyone at CABIT
realizes the success of the event would not have been
possible without the collective efforts of the presenters
and attendees. Many thanks to everyone who
participated! Our deep appreciation is also extended to
the sponsors who made this event possible.
Full articles on the Symposium can be located in a
special issue published by Knowledge@WPCarey.
To subscribe, please go to:
knowledge.wpcarey.asu.edu. Presentations and
video streams from CABIT Symposium 2006 as well as
current information on the next CABIT Symposium can
be obtained on the CABIT website:
wpcarey.asu.edu/seid/cabit
Symposium Chair, Ajay Vinze – CABIT Director
Organizing Committee, Research – Raghu Santanam
Speaker / Sponsor Relations – Harvey Shrednick
CABIT
W. P. Carey School of Business
PO Box 874606
Tempe, AZ 85287–4606
(480) 965–2280
Fax: (480) 965–5277
Email: [email protected]
Event Coordination and Logistics – Katy Gilbert
and Kimberly Linton
We look forward to seeing you at our next symposium. Current information on CABIT events can be found at: wpcarey.asu.edu/seid/cabit