the 2014 Annual Report
Transcription
the 2014 Annual Report
annual REPORT 2013–2014 Volunteer Wellington Te Puna Tautoko A catalyst for involvement in the community Contents Our purpose, Our vision, Our values, Our guiding principles, Our mission statement, Aims and objectives, What we do, Board of trustees 3 Key achievements 4 Chair’s report 5 Engaging diverse range of volunteers develops potential 6 Strong foundation 9 Exciting projects attract young people 11 A willingness to work together 13 Inaugural Employee Volunteering awards 15 Volunteer-scape changes 17 10 years as office administrator 18 Financials Statement of financial performance 19 Statement of movements in equity 20 Balance sheet 20 Notes to the financial statements 21 Auditor’s Report 24 Thank you 25 Those who have used our services 26 Volunteer Wellington Volunteer Porirua Volunteer Hutt Level 3 84 Willis St PO Box 24130 Wellington T: 04 499 4570 F: 04 499 3907 E: [email protected] Level 4 Pember House 16 Hagley Street Porirua T: 04 237 5355 E: [email protected] Level 4 21–23 Andrews Avenue Lower Hutt 5010 T: 04 566 6786 E: [email protected] website http://www.volunteerwellington.org.nz blog www.volunteerwellington.wordpress.com THANKS TO VERTIA FOR THE RED AND MINIMUM GRAPHICS FOR THE DESIGN Volunteer Wellington Te Puna Tautoko Our purpose Volunteer Wellington Volunteer Wellington, Te Puna Tautoko, is the champion of volunteering in Wellington Level 3 84 Willis Street PO Box 24130 Wellington Our vision A strong and connected community and voluntary sector Our values "" "" "" "" "" Respect Diversity Flexibility Integrity Inclusiveness t 04 499 4570 f 04 499 3907 [email protected] wwww.volunteerwellington.org.nz What we do Our guiding principles "" We are committed to being a catalyst for involvement in the community – a continuous source of support for the community "" We believe that volunteering is “meaningful purposeful activity” "" We are committed to developing innovative ways of matching and connecting people to voluntary roles in the community "" We believe that all motives for volunteering are valid "" We are committed to diversity in all areas of our work "" We are committed to being a promoter of and advocate for volunteering and the management of volunteers "" We are committed to developing the capacity of the community and voluntary sector in the Wellington region through professional development, support and mentoring The spirit of the Treaty of Waitangi is a continuous source of inspiration in all aspects of our work Our mission statement To create opportunities for meaningful engagement in the community through volunteering Aims and objectives Volunteer Wellington is a community organisation that focusses on championing volunteering and building the capacity and capability of communities in greater Wellington. We work with more than 400 community based agencies providing the essential volunteer workforce needed to sustain their services. We provide advice, mentoring, professional development in the management of volunteers to enhance the experience for both the organisation and the volunteer. Volunteer Wellington "" Provide professional development to managers/leaders of volunteers which will enhance the growth of the profession of managers of volunteers across Volunteer Wellington’s geographic and demographic outreach "" Maintain a comprehensive range of quality volunteering opportunities from our network of community organisations "" Recruit and refer volunteers to voluntary roles suited to their interests and goals "" Provide a professional development training programme designed for the community and voluntary sector "" Promote the benefits and value of volunteering with emphasis on diversity, inclusion and effective management of volunteer programmes "" Produce two-monthly newsletters with up-to-date information about volunteering and the management and leadership of volunteers "" Support networks of managers of volunteers and voluntary organisations in the Wellington region "" Facilitate peer mentoring database and work with peer support groups "" Maintain and develop an accessible resource library and website "" Publicise, manage and facilitate Employees in the Community (EITC) "" Work with corporates, government agencies and other businesses to encourage volunteering and ongoing relationships between the community and business sector Board of trustees Steve Bill (chair), Amy Bardsley (deputy chair), Jirayu Brennan, Lesley Daly, Drew Hadwen, Winnie Laban, Nathalie Harrington, Rosie Pearson, Robert Antonio The focussed support and ongoing vision of the board has ensured we have all worked together to achieve our strategic actions of the past year. is registered as "" an incorporated Charitable Trust "" exempt from income tax Donations to Volunteer Wellington are tax deductible to the donor. Registered Charity CC26471 VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 3 KEY ACHIEVEMENTS Qualitative research with community organisation members emphasises Volunteer Wellington’s strong reputation, leadership role in the voluntary sector and the value of our high quality professional development opportunities "" Two thousand eight hundred and forty eight volunteer seekers registered with Volunteer Wellington and branches Volunteer Hutt and Volunteer Porirua "" More than 894 employee team volunteers engaged in 88 community projects "" Inaugural awards programme for outstanding, innovative employee volunteering in the community to mark eighth year of the Nikau Foundation Corporate Challenge "" Volunteers whose labour status is ‘seeking paid work’ represents 24 per cent of all volunteer seekers. 392 volunteer seekers registered with Work and Income "" Those with refugee backgrounds and new migrants represent 24 per cent of all volunteer seekers. Seventy different ethnicities represented "" More than 470 participants attended 19 training events – feedback positive and enthusiastic "" Research findings state Volunteer Wellington's professional development programme is high quality, relevant and affordable "" Networking through forums/ workshops lead to ongoing collegial support and sharing of resources "" Volunteer Hutt’s youth programme results in an 80 per cent increase in volunteer seekers in the 14–20 age group, a 29 per cent increase in the 20–30 age group and a 98 per cent increase in students using our service "" Peer mentoring group and managers of volunteers leadership group initiated by Volunteer Porirua inspire increased local training and celebratory events with support from Porirua City Council "" Member capability team establish mentors’ database to link managers of volunteers with experienced practitioners "" Research findings praise Volunteer Wellington’s celebratory events throughout the region – among comments ‘educative and entertaining’ ‘well-designed and welldelivered’ – more than 440 participants in total 4 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 "" Speedmeet breakfast forum on International Volunteer Managers Day 5 November at KPMG attracts record number of enthusiastic participants from all levels of organisations’ structures "" Forty new community organisations join Volunteer Wellington’s membership – current active members 404 "" High level of engagement via Blog and Facebook pages "" News from the edge – Employees in the community published quarterly promoting employee and community team projects "" Volunteer Wellington news distributed to all members and other stakeholders bi-monthly with regular insert by Sue Hine entitled topics & issues related to the management and leadership of volunteer programmes "" Record number of recipients for Volunteer Connect Awards for new migrants Strategic partnerships with Work and Income, Family and Community Services, Department of Internal Affairs Support for Volunteering, Lottery Grants and City Councils in Wellington, Porirua, Hutt City and Upper Hutt, add diversity and capacity to our services. Chair’s report Tena koutou Firstly to our members, supporters, funders, volunteers, staff and board members a big thank you for contributing to another year of strong achievement for Volunteer Wellington. There are many highlights and successes that have been included in the pages of this report, so please take the time to read them. I also want to mention the importance and success of our annual February strategic planning sessions that have enabled us to collectively reflect and refocus our thinking to long term goals and strategies. Two valuable outcomes from recent sessions have been the development of a research project and its early results which have influenced our future focus. The second has been the refining of the membership capability work that has not only assisted our members but also created a valuable feedback loop into our daily operations. Further highlights include the highly successful Youth project working in partnership with central and local government agencies and based in our Lower Hutt branch. Corporate volunteering is a continuing success through our Employees In the community programme. Many community projects have benefitted from this work. This year we also secured bright new premises in Lower Hutt and Porirua, which has made life easier for our staff and volunteers. Financially this has not been the easiest of years, but we have attracted new support that has made up for some of the shortfalls we experienced and the ‘books’ are in good shape. There have been changes in our trustee membership with farewells to Luamanuvao Winnie Laban and Rosie Pearson. We have welcomed Robert Antonio, Glenn Todd and Ruth Collingham to fill these gaps and we are always keen to hear from potential trustees who have an interest in our work. This is also my last annual report as I am sadly leaving the board to focus on a career change. Volunteering in New Zealand continues to be in good shape, so please keep on supporting Volunteer Wellington in the important role we play in building a healthy society. Nga mihi nui Steve Bill VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 5 ENGAGING DIVERSE RANGE OF VOLUNTEERS DEVELOPS POTENTIAL Julie Thomson Manager member services An Inspiring and motivating strategic planning session in February 2013 kicked off the new initiatives and projects Volunteer Wellington has developed and implemented during the 2013/14 year. The enthusiasm and commitment of our paid and unpaid staff have ensured that the business plan hasn’t gathered dust on a shelf and is very much a living document. It was satisfying to report to the board on the significant progress made against the business plan objectives. Developing community capacity and capability has underpinned our work this year. We’ve developed partnerships, shared resources, worked alongside influencers and leaders and taken opportunities to be a good role model. Engaging a diverse range of volunteers at all levels of our organisation has enabled us to reach our full potential this year. Measuring impact A highlight has been our qualitative research project launched in September 2013 to measure the impact and value of our member services. Our aim was to gain insight and understanding of our members’ needs and expectations and determine whether our services are aligned to meet these needs, identify any gaps and how we might address them. This more in-depth analysis would inform our 2013–14 strategic planning and direction for the next five years. A two-phase research approach was developed and led by research consultant and volunteer Meenakshi Sankar. The first phase involved face-to-face interviews with a mix of established and Research mentor volunteer Meenakshi Sankar with research student Sacha Davey. new members. Two research students from Victoria University, Sacha Davey and Becky Joslin, carried out the interviews under the guidance and mentorship of Meenakshi. The findings of phase one were used to design the second stage of the project. A full report will be available for stakeholders once the research project has been completed. However in the interim we can report that the general theme from the findings reveal that Volunteer Wellington and its two branches Volunteer Hutt and Volunteer Porirua have a strong reputation as a responsive organisation with a professional approach. ‘They are supportive and helpful and always go the extra mile.’ The breadth of services was valued, regarded as relevant and useful. Our professional development programme including workshops and network forums was singled out for comment by our members as being of high quality, relevant, well organised and affordable. e plan for the workshops in “W advance because they are really high quality, affordable and the atmosphere is always good. We feel connected as a community.” ‘We plan for the workshops in advance because they are really high quality, affordable and the atmosphere is always good. We feel connected as a community.’ Also mentioned was the creative celebratory events Volunteer Wellington organises – ‘fun, skillfully combining training with celebration’. The second phase of the research is underway and involves further in-depth interviews with selected members who have considerable community knowledge and strategic vision. Energy creativity An exciting project to involve more young people in all aspects of volunteering was launched by Volunteer Hutt in partnership with Hutt City Council and funded by the Ministry of Youth Development Partnership Fund. The main objectives are to engage more Hutt youth in voluntary work, increase the number of community organisations that create meaningful voluntary roles that will interest youth and to enable young people to develop leadership skills through their volunteering activity. Statistics for the first six months of the project reveal an 80 per cent increase in the number of volunteer seekers in the age group 14–20 years, 29 per cent 6 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 he main objectives are to engage “Tmore Hutt youth in voluntary work, increase the number of community organisations that create meaningful voluntary roles that will interest youth and to enable young people to develop leadership skills through their volunteering activity.” increase in the age group 20–30 years and a 98 per cent increase in students using our service. This success can be attributed to the enthusiasm and vision of Dianne McKellor, Community youth engagement coordinator; and the young volunteers she has recruited to assist her. Dianne has created such roles as profile writing, photography and presentations. A DVD has been made as a promotional tool for youth volunteering which is on our website and Facebook page and will be distributed to schools and other groups with a youth audience. Big thanks go to Vinny and the team at Oosh Multimedia who created the DVD for Volunteer Wellington as a volunteer project. The next stage of the project is underway and involves working with our community organisations to create interesting roles and a welcoming environment for youth. Building capacity The recruitment of Charlie Devenish to coordinate our member capability programme in July 2013 has added depth to the services we offer our membership. Managers of volunteers have a challenging job. They need to be able to inspire people to give their time freely, maintain their motivation, match skilled and unskilled people with relevant roles, and ensure that paid staff and volunteers are able to work well together. Through the member capability programme we are able to offer one-toone support and mentoring to managers of volunteers, assisting them to develop supportive and creative volunteer programmes that are inclusive and accessible to a diverse volunteer base. With a membership of more than 400 community organisations, Volunteer Wellington is in a unique position to make connections that provide managers of volunteers with collegial support and to identify collaborative opportunities that can result in mutually beneficial outcomes. The feedback from members about the member capability programme has been encouraging – ‘For someone new to the role of manager of volunteers, going in to meet Volunteer Wellington was really good because it felt like they genuinely wanted to support me in my role. They listened to me and it was the first time in my job that I felt listened to. They provided me with information and resources that support me in my role and connected me with a manager of volunteers that I have a mentoring relationship with.’ ‘Thanks again Julie for your assistance. Volunteer Wellington have been such a great support to us here at the Wellington Service Centre and the Wellington Branch!’ ‘Thanks Charlie for the great ship of Volunteer Wellington. Thanks also to Julie for the excellent support to my staff.’ are offering quality and relevant training that people can immediately apply to their day-to-day work. It was great to see many new faces taking the opportunity to develop and enhance competencies, skills and knowledge. The ‘buzz’ created as people make connections through the networking opportunities our training provides is a successful outcome in itself. Relationships are built providing much needed ongoing peer support and sharing of good management practice. We get a real buzz out of that! ‘Thank you for the excellent training sessions this year. I really appreciate the input and the opportunity to meet and talk to people doing similar work.’ ‘So inspiring – yet challenging in a way that motivates vs intimidates! I am now brimming with ideas.’ ‘You were great! My brain was like a sponge. Can’t believe how much info I have soaked up in one day. I did a degree in marketing and I have taken more out of your course today than I did in my 3 years at Uni. I have a much more clear understanding of how to apply different skills in the real world.’ ‘Great session to review my practice & improve how I can give constructive feedback to help towards the team achieving the goals of my organisation.’ Workshop topics were chosen as a result of our training survey and through conversations with members about some of the challenges they face in their work. The wide range of topics included: Creating a fundraising strategy, Facilitating difficult conversations, Finance and governance for NFP, Giving back to volunteers, How to market your organisation effectively, Creative volunteer programmes, Feedback conversations, Learning in reverse, The power of peer mentoring, Demystifying social media, Narrative reporting, Introduction to news media, Giving your communications a boost, Managing staff in a NFP setting, Attracting business volunteers, Connecting with colleagues, Harnessing the energy of youth. Mentors’ database Two key outcomes Charlie has achieved this year are the development of a mentors’ database which links managers of volunteers with experienced practitioners. This programme was initiated in response to calls from managers of volunteers asking for mentoring support to develop their skills to be more effective in their roles. Through the generosity of Aly McNicoll, a director of the NZ Coaching and Mentoring Centre, we were able to acknowledge the mentors by offering a free training session facilitated by Aly. Charlie has also established a peer support group for managers of volunteers in Wellington’s CBD in response to requests for regular collegial support. Welcoming culture A supportive and welcoming culture for volunteers happens as a result of investing in the professional development of managers of volunteers. As the border on Sue Hine’s blog says – ‘Great volunteer programmes do not fall out of the sky: it is good management practice that makes them even better’. More than 470 people representing a diverse range of community organisations attended our 2013–2014 professional development programme of nine workshops and 10 network forums covering a wide range of topics. The feedback from evaluation confirmed we Volunteers by labour force Visitor (2%) Unpaid labour force (3%) Other (3%) Full-time paid employment (15%) Not stated (1%) Student (24%) Part-time paid employment (11%) Registered with Work & Income (14%) Seeking paid work (24%) Our thanks go to St Johns in the City who acknowledge the work we do in the community and voluntary sector by waiving their fee to hire their premises for our training events. Their generosity helps us to keep our training fees affordable. Comms connections Through the vision and passion of two communications professionals, a new dimension was added to our professional development programme this year. Sue McCabe and Gail Marshall approached Volunteer Wellington to partner them in offering free quality comms training to community organisations. Sue and Gail established the Community Comms Collective which is made up of communications practitioners wanting to contribute to the community and voluntary sector using their professional skills. The three sessions we have held this year have been in high demand with 40–50 people attending each session. The feedback has been excellent with participants commenting on the value of having access to ICT and comms expertise and being able to apply the practical tools and learnings to their daily work. Website As a result of our work with Community Comms Collective, we have engaged IT specialist Uli Trute to project manage the redevelopment of our website. Phase one of the project – Information gathering – which involved two stakeholder meetings and a survey of our membership has resulted in valuable and comprehensive feedback. The next stage of writing the specs for the build and design and reviewing and writing the content is underway. Skilled volunteer writer Carolyn Williams has offered to write the content. Volunteer IT specialist Chris Streatfield has continued to provide Volunteer Wellington with exceptional service. He is always there at the end of a phone and on site within minutes. This year Chris has developed an online registration process for our community members to register their voluntary roles and an online process for new community organisations to register for membership. These facilities make it easier for our members and more efficient for us. All our staff appreciates the considerable contribution Chris makes to Volunteer Wellington. Retired (3%) VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 7 Connecting supporting More than 440 people attended our events to celebrate and promote volunteering in all its forms during the year. It is through the collaboration and support of key people and organisations that these events are popular, creative, and fun. ‘Volunteer Wellington have a nice tradition of celebrating volunteer day and it is really important that such events are marked.’ International Volunteer Managers Day was a great success with more than 70 people attending the Wellington breakfast and speedmeet event at KPMG. the Wellington Hospital and Health foundation playing the piano in the foyer of the hospital. Photographer extraordinaire Eva Kaprinay volunteers her time and expertise to capture interesting and unique photos at all our events. These go straight up onto our website and Facebook pages. Eva's photographs are a real boost to our promotional activities. Graphic designer Sue Hobbs volunteers her creative skills nearly every week producing fliers for workshops, forums, celebratory events and newsletters. Sue regularly updates our promotional material and works on our bigger projects such as profile books and annual reports. We are very grateful to Sue for her generosity in donating her time and skills on an ongoing basis. Invaluable conversations Speed meeting each other at the International Volunteer Managers Day breakfast forum at KPMG. Our mentoring programme for managers of volunteers was launched at the event – this programme was initiated in response to calls from managers of volunteers asking for mentoring support to develop their skills to be more effective in their roles. We received enthusiastic and positive feedback from participants who acknowledged how professional and well organised the event was. One participant said IVMD is the most professional event they attend each year. ‘Very interactive, informative, fun and an excellent networking opportunity.’ Our thanks go to Ann Hodson of Cancer Society Wellington Division, Dr Karen Smith of Victoria University and Sue Hine Independent advocate for managers of volunteers who partnered us in hosting the event. Another fun event was our celebration of International Volunteer Day at The Jimmy café with more than 80 guests from every corner of the community. Four inspiring speakers talked about their volunteering experiences and how these had an impact on their lives. A comment from one happy guest – ‘I want to pass on a big thank you to Volunteer Wellington’s staff and board for yesterday’s delightful event. I was so impressed with the speakers – it was the highlight of my week which has been a rather tough one’. Volunteer pianist Rolando Catalan provided lively background music. Rolando is a regular volunteer for Thank you to the more than 404 community organisations that continue to support our services. We welcomed 40 new members this year from across the community and voluntary sector. A highlight for us is the liaison visits we make where we get the opportunity to experience your workplace and talk with you about your organisation’s volunteering needs. These conversations are invaluable to us as we gain a better understanding of your organisation’s mission, purpose and services which, in turn, help us to provide a more effective service to meet your needs. Volunteer Hutt and Volunteer Porirua managed by Katie Terris and Lynne Harding respectively continue to play a vital role in their communities. They have identified the needs of their local communities and responded by cultivating partnerships and implementing projects. The Youth project in the Hutt and the Managers of Volunteers peer support group in Porirua are great examples of their work. Judy Kerr, coordinator of our employee volunteering and Debra Roche, office administrator, have demonstrated a high level of commitment to their work. Distribution of volunteer registration by office Online (41%) Wellington (28%) Hutt (19%) Porirua (12%) 8 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Judy has been creative in engaging volunteers to assist with various projects and in particular the inaugural Employee Volunteering awards being held in June. Debra, with the assistance of a team of volunteer administrators, has endeavoured to keep the staff in line and the office running smoothly! The Board and management appreciate the accurate monthly financial reports and statistics that Debra produces and the assistance she provides auditor and volunteer Charles Wells with the annual financial report. Our Board of trustees has provided effective leadership and guidance ensuring that Volunteer Wellington is true to its mission and values. Meeting agendas reflect the key points of our strategy to keep our organisation on track. We are fortunate that our trustees have different skills, backgrounds and experience that together make for a rounded board and they also reflect the communities we serve. We said farewell to Rosie Pearson who returned home to the UK, Laumanuvao Winnie Laban and Chair Steve Bill who has left to focus on a career change. We welcomed Robert Antonio, manager of Porirua Budget Services, who is now our representative for Volunteer Porirua, Glenn Todd who has IT project management experience and Ruth Collingham who is the new Chair and has had a long association with Volunteer Wellington. olunteers keep us fresh and vital “Vand have added capacity to each of our paid staff briefs which is evident in the level of activities and achievements recorded in this annual report.” Volunteers have played a significant role with Volunteer Wellington providing our services this year. They have brought diversity, inspiration, energy, creativity and skills to our organisation. Volunteers keep us fresh and vital and have added capacity to each of our paid staff briefs which is evident in the level of activities and achievements recorded in this annual report. We have acknowledged this amazing team of stars on page 25. Sterling career 2848 volunteer seekers registered their interest through our recruitment and referral process and a further 894 employee volunteers were involved in 88 team projects with our community members. The majority of people who come through our service are in the 20–40 age group. These volunteers’ demands are increasing in terms of experience, training and support. They are motivated to volunteer with community organisations where they can practise existing competencies and learn new skills and enhance their CV with their volunteering experience. A recent headline in the DomPost illustrates this point – Volunteering leads to sterling career. Changing landscape The volunteering landscape is changing and for community organisations to thrive and prosper we have to adapt and be innovative. Volunteer Wellington is in a unique position to support community organisations to be flexible and accommodating of the changing needs, motivations and skills of volunteers to ensure rewarding volunteering engagement for the future. It has been a busy, invigorating and productive year. With the support of our stakeholders and through the development of collaborative partnerships, Volunteer Wellington has been innovative in responding to our communities’ needs as demonstrated in this annual report. The continued support and trust of our funders, sponsors, donors, volunteers and our community and business members will ensure our long-term sustainability as the ‘champion of volunteering’ and a catalyst for community involvement in the Wellington region. Ethnicity of volunteers Africa53 Australia27 China250 East Asia 58 Eastern Europe 30 India283 Maori198 Middle East North America Not Stated 32 50 113 Other4 Other Asian Pacific Peoples 0 154 Pakeha/NZ1,125 Russia/Baltic States 22 South Asia 77 South/Central America 50 South East Asia 142 Western Europe 180 STroNG FOUNDATION Pauline Harper Manager programmes For the past decade Volunteer Wellington has been pushing our mission of diversity and inclusiveness. This is the space where our services are unique – and make a difference. Two projects which have happened during 2013–2014 have made diversity – in all its shapes and forms – well and truly visible. And as an introduction to these activities I would like to emphasise that the services described in this report by my talented team of colleagues have been the strong foundation from which these diversity projects were able to flourish so easily. Diversity in action through volunteering is a series of 12 photographs with story/ captions which will be exhibited this year at our Annual General Meeting Before the Volunteer Wellington short film was completed Hari worked with volunteer singer Mandy Scanlan, whose voice provided the background soundtrack. photo eva kaprinay in July; and which will continue to journey around the walls of Wellington institutions (and possibly further afield) for the next year telling the story of being included in society no matter what your background or skill set. It all began at a Volunteer Centres’ National Network hui in 2012 with a talk from a representative from the Human Rights Commission. When he mentioned the commission’s diversity programme a discussion began between Volunteer Wellington and Volunteering Auckland. We touched base for more than a year pondering photographic ideas and the notion of the ‘changing faces of volunteering’ – the faces we all come in contact with every day but who are often invisible to the wider public. Action began when Kym from Volunteering Auckland wrote up our plan and registered the result with the Human Rights Commission. The two centres continue to work collaboratively to inspire one another and shape a common format. We hope to exhibit our two sets of photographs together as the project progresses. Meanwhile we are working independently – but collegially. Graphic designer Sue Hobbs and member capability coordinator Charlie Devenish had already come up with some starting point ideas. When it was ‘all go’ two highly skilled volunteers, photographer Eva Kaprinay and writer Suzanne Carty joined our team. Every week we sent through the topics; every week their completed work, now graphically laid out by Sue, came through during the timeframe of the project’s production. Diversity inclusion That’s when we were all struck by the power of those words – diversity and inclusion. Here it was happening through our community organisation members and as a result of creative, amazing management and vision. For example as soon as Trish Lee, manager of the volunteer programme with Wellington Hospital & Health Foundation, talked with Isaac Mohammed with a refugee background and from Sudan, she could spot his potential. Isaac lost his legs when the hospital where he worked in Darfur was bombed. Now part of the team of volunteers with Wellington Hospital Trish says: ‘Even when he has big challenges he says “I can do it.”’ Hari Shankar, from Chennai in India, is a self-confessed ‘telecommunications network geek’. By day he consults for telecommunications infrastructure company Chorus, but he was after more knowledge of the local community and he wanted to do some exploring into the realm of video making … very different skills from what he uses in the course of his day job. When he came Volunteer Wellington’s way it was a matter of devising a project that would soak up his creative enthusiasm. A short promotional animated film was the result. He has now used these new-found skills for work presentations; and he wants to do more in the community sector. Specialised labelling Other topics are Nive Venning who has run a Tokelauan language programme with Access Radio for 27 years, Shar with Downs Syndrome who has a specialised labelling task with Opportunity for Animals’ Newtown retail outlet, Wayne VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 9 All corners of the globe were represented by new migrants who received Volunteer Connect awards this year at the Southern Cross Hotel presentation. Stevens from Treasury who goes weekly to read with children in a low decile school in Cannons Creek, 82-year-old Valeria Levina from Kyrgystan who speaks no English but feels involved and useful when she assists with Volunteer Wellington’s regular mail-outs – the distribution of our information. Backgrounds and ethnicities cover many parts of the world, skills range from extremely specialised and technical to unusual and practical. Every one of these volunteers has built a relationship with the organisation’s manager/coordinator (and in the case of the school, the principal) of volunteer programmes. They are the ones who have created a role, given someone a chance, made the most of a cultural exchange. Their portraits are included with the volunteer and the cause. Volunteering connecting This year we threw out our criteria of the past few years for the Volunteer Connect Award for new migrants and brought in a new look. Working in partnership with Job Mentoring Service of English Language Partners, Wellington Settlement Support and Wellington Central Citizens Advice Bureau, we devised four questions about the value of volunteering when new to a community. We then asked individuals we knew who were volunteering and Volunteer Wellington’s 400 plus community members to have conversations with the migrants in their volunteer teams, based on our questions. What resounding results! Almost 30 volunteers came forward and their answers around the questions gave us stories about ways they had connected with local people, learnt about community resources and support, discovered new skills, achieved career path goals and shared cultural mores. In association with Neighbour’s Day on 31 March, Councillors Paul Eagle and Ray Ahipene Mercer presented the certificates at a celebratory gathering at the Southern Cross Hotel. Families, friends, managers of volunteer programmes and other supporters were all there. It was a gala occasion. Rich social mix Two quotes from international news media during the past year are pertinent. Extreme situations maybe but reminders of the need for our work to continue no matter what: ‘Terrorists thrive in societies where they don’t teach their children to accept diversity and tolerate differences in views.’ Egypt’s Al-Ahram Weekly ‘A rich social mix makes us all more tolerant.’ Guardian Weekly, Madeleine Bunting Work preparation Keeping and developing skills and motivation is a key to the journey to paid employment. Time frames vary. Our partnership with Work and Income understands these differences and they enjoy the hundreds of conversations and stories we record with the many beneficiaries with whom we have worked during the past year. I would like to thank all the programme coordinators who cover the nine Work and Income sites, and regional office contracts manager Ota Savaaiinaea and her assistants Sharleen Alaifea and Mathew Mathai. Their vision has meant that our three offices are more accessible and visible for those who need to remain in community activity during times of transition in their lives. For some it is long term and for others a brief spate of time. Three hundred and ninety two Work and Income clients came our way during the past year. Another 648 volunteer seekers registered as ‘seeking paid work'. For many this foray into the community is a first. Most are surprised and excited by what they find out; and the possibilities on offer. Says Fa’aolo, from Samoa and in her 50s: ‘I’m thrilled with 10 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 the new skills I’m using at the Seafarers Centre … EFTPOS, money exchange and that sort of thing. I like all the seafarers too. It’s great.’ David, Maori, in his early 20s had this to say: ‘I’ve been a bit wayward in the past. People supported me and now I’m keen to give back. I’ve taken on a role at Mary Potter Hospice Shop and learning lots – especially about talking to people – you know, communication skills. It’s cool. And it’s keeping me off the streets.’ David’s dream is to get onto a fork lift course. We reckon he’ll get there. All staff Our staff is a wonderfully cohesive group – and this includes all volunteers and all teams from Volunteer Hutt and Volunteer Porirua. Our skills are different and complimentary. And at every staff meeting and internal training session it is always so rewarding to experience everyone’s enthusiasm and passion. Put all these ingredients together and Volunteer Wellington, the champion of volunteering in Wellington, is an organisation to be reckoned with. And behind the scenes creating a secure base for the remarkable activity described throughout this report, are our funders, supporters and donors. Your confidence in our services and different programmes gives us the energy and the inspiration to keep on being innovative; to keep on walking the talk; to keep on with the serious business of connecting people and communities. A further funding source in the form of ‘premier donors’ has been a development of recent years and we thank CCM Architects and ANZ Bank for taking the lead. Your contribution to our work connects the world of volunteering and community life with your staff and company values. We aim to add more local businesses to our donor base before the end of next year. Guy Cleverley, a director with CCM Architects, will be one of the judges for the forthcoming Employee Volunteering Awards. EXCITING PROJECTS ATTRACT YOUNG PEOPLE Katie Terris Manager Volunteer Hutt The next generation of volunteers is here! The Youth Volunteering Programme developed by Volunteer Hutt this year has opened the eyes of young people across the valley to the importance, and fun, of volunteering. When we talked with our members about our aim to involve more young people in the community sector, they came forward with many interesting and exciting volunteering projects. These ranged from activities such as helping staff from Weta Workshop to build Santa’s Grotto at the Old Jail in Jackson Street Petone, joining in the fun of a Birthright Christmas party for some 220 children, and meeting refugee children at an endof-year party. Other opportunities in early 2014 were involvement with celebrations for National Children’s Day and a triathlon for people with disabilities. Further benefits Further benefits from the programme have been our community members growing awareness of the value for them of having a broader and more inclusive volunteer base. Well-managed volunteer programmes build young volunteers’ confidence; and their understanding of what a difference they can make in the community. For organisations the benefits are having teams of enthusiastic youth who have energy, new ideas, different perspectives. A win–win situation all around. The youth programme came about through discussion with Hutt City Council who were keen to work with Volunteer Hutt to explore different ways of involving young people in community activity. Funding support from the Ministry of Youth Development enabled Volunteer Hutt to employ Dianne McKellar as the youth programme coordinator for 10 hours per week. Dianne’s positive, can-do attitude set in motion a programme which has now touched several young people plus those with whom they have volunteered since the programme began in late 2013. Social media Dianne’s expertise with computer programmes and social media has established a model for us that we hope to continue for years to come. Also our IT expert, Chris Streatfield, has always managed to sort out the ‘back-end’ glitches/demands which have occurred as we have broadened the scope of the database to incorporate the needs of the youth programme. Event volunteering For 16 year old NINA PILCHER, learning about responsibility and organisation were just a few of the personal benefits gained from volunteering through the Volunteer Hutt Youth Programme. Her ‘new experience’ began when she worked with the Jackson Street Programme Christmas Festivities. Later Nina was interviewed by another youth volunteer, Jessica Barnes, whose interviewing and writing skills have grown exponentially with these demands. ‘It was possibly the first time I had anything resembling a job, where I had a lot of responsibility,’ says Nina. ‘The whole experience of having a boss of sorts, and having responsibility, was new.’ The Christmas event was a great opportunity for Nina to assist a community group with a short term commitment and a beneficial way to spend her summer break from school. ‘I had all these holidays and there was nothing to do.’ Nina’s tasks included writing visitor’s names in the guestbook and giving them information about the event. The activities included a treasure hunt. ‘They went up and down Jackson Street. I gave chocolates to the shops to give out to the children when they solved the clues, and then the children would come back to me for more clues.’ Being relied upon to complete these duties was also a learning experience. ‘I’m not the most organised person, I kind of had to learn to be organised.’ Having fun while working made for an even more positive experience. Looking for work in the future was another reason Nina took on a volunteer position. ‘ I learnt a lot and met really awesome people.’ To other young people who might be considering a similar volunteer role, Nina says: ‘Do it. It’s a really good working experience, a great way to learn.’ Her first involvement in volunteering is unlikely to be her last. ‘I’d definitely do it again. Helping people was a big thing for me. The kids were really excited, I remember seeing them come in and feeling it was so cool I was helping … it meant so much to them.’ Knowing that you can make a difference is an invaluable lesson for young people, something Nina certainly took away from her role with the Jackson Street Programme. ‘Being part of the community was really awesome.’ written by jessica barnes. photo lance davey Dianne’s discussions at schools, tertiary institutions and with individuals have shown that event volunteering predominates with youth. It fits into their busy study, work and social timetables. Many were unaware of the opportunities available. They have become involved with great enthusiasm. Approximately 60 young people have taken part in various activities from late November until the end of this financial year. Before the Youth Volunteering Programme began we held a forum with our member organisations during National Volunteer Week called Harnessing the energy of the younger generation. Presented by local young people, the changing face of volunteers was discussed – their habits, availability, motives and skills. Simon Gilbert, the manager of Secret Level, a youth drop-in centre, gave the example of how a teenager who thought that all she could offer was to clean the premises, then saw what he was doing on the computer and said ‘there’s a much better way of doing that’. To his relief, she was able to take over a large chunk of work which freed him up to concentrate on other matters. A key result in our talks with the coordinators of the Duke of Edinburgh Awards programme has been for them to allow students who have registered through Volunteer Hutt and taken part in regular volunteering activities with a number of different agencies, to credit VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 11 How volunteers heard of volunteer wellington Newspaper/radio/TV (9%) Other (14%) Your employer (1%) Not Stated (2%) Pamphlet (2%) Sandwich board (3%) Speaker (3%) Word of mouth (29%) Website (31%) Work and Income (6%) these hours for the awards. This flexibility will assist young people to fulfil their volunteering requirements more easily. At our International Volunteer Managers’ Day on 5 November we introduced participants to our Youth Programme and the possibilities that were emerging. Our other major celebration was International Volunteer Day in early December. This was a lunch hosted by Mayor Ray Wallace and attended by volunteers from across a wide range of organisations in Hutt City. Hearing from the attendees about what they did in their voluntary capacity was a humbling experience – volunteers give so much to our city. Migrants and volunteering Involvement with migrants and refugees has continued throughout the year with talks and presentations to a wide variety of groups to spread the word about the value of volunteering to help with integration into New Zealand life. The Hutt Valley is one of New Zealand’s major centres for accepting refugees. Working with other support organisations is an important way of ensuring our services are well known and well used. Such groups are English Language Partners, Settlement Support and MCLaSS. Many visit us to see where they can fit into the community and learn about the NZ workplace. Supportive agencies make a difference to the other wise daunting experience of migrants facing the unknown in a new country. Frequent feedback We have had frequent feedback from our member agencies about the quality of volunteers we have referred, from retail positions to administrators and those offering strategic advice. The family counselling service of the Wainuiomata Community Centre also benefitted from volunteer support. An advantage of a small office is our ability to keep closely in touch with the needs of both volunteers and agencies. Innovative referrals result in a satisfying experience for both volunteers and organisations. Training too has been in high demand this year with two excellent workshops led by Dr Karen Smith of Victoria University and Sue Hine, independent advocate for managers of volunteers. Their topics were Creative volunteer programmes and Learning in reverse. Targeted talks Talking about our services is a key part of our promotional activity. Presentations to agencies such as Q’nique, Hutt Valley Training, IHC, as well as the four Work and Income offices in the Hutt Valley, result in many volunteer seeker referrals. ur close relationship with Hutt “OValley Disabled Resources Trust and different arms of IHC, gives their clients experiences that will help them on their journey into the paid workforce. Volunteering opportunities give the clients a feel for the expectations of the workplace: turning up at expected times, concentrating on the role they have been given and generally making a contribution whilst learning new skills.” When I was interviewed on a local radio station by a presenter who found the role there through us, he told me how the work had built his confidence as well as fulfilling a long-term dream of ‘being on the radio’. We are grateful to The Hutt News for their continued support of our service. Nearly 30 per cent of those who contact us still regularly consult the local paper to see how they can meet the needs of the community. Our initial advertising for youth volunteers through The Hutt News evoked an immediate response. Latest eleven Eleven new agencies have joined us this year. These include Hutt Valley Horticultural Society (one of the oldest such societies in the country), Ropata Village Trust, Prison Fellowship, Moera Community House, YMCA, WETAP (an after school arts based programme), Trentham Community House which is now managed by Heather who got into volunteering at Hutt Valley BEST some years ago through us, Hutt City Guides – an arm of the City Council, Greenstone Doors, an agency working with people who are dealing with pregnancy and 12 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 family issues, Youth Inspire (the Mayor’s Task Force for Jobs) and Lower Hutt Animal Control. This latter agency oversees the care of animals in both Wellington and the Hutt Valley in emergency situations – another emergency procedure established after the Christchurch earthquake. A positive aspect of our work with these new agencies has been that in most cases we have immediately found the right volunteer for them. Our close relationship with Hutt Valley Disabled Resources Trust and different arms of IHC, gives their clients experiences that will help them on their journey into the paid workforce. Volunteering opportunities give the clients a feel for the expectations of the workplace: turning up at expected times, concentrating on the role they have been given and generally making a contribution whilst learning new skills. Revitalised Upper Hutt City Council has revitalised the way they operate their community services. This has resulted in a number of new roles which have been very popular with volunteers. The library has involved volunteers at a variety of levels from shelving books, supporting people who need to learn how to use computers through to becoming involved with their job mentoring programme. Almost all these roles have been snapped up by eager volunteers, many of whom have previously found it difficult to find roles that will give them work preparedness. Initial foray Volunteer Hutt could not operate without the unstinting support of many volunteers. Our volunteer staff at the office has included Karen Waterreus, Kate Mitchell, Lesley Daly, Colin Trotter, Anne Hadjimi, Honey Sony, Krishna Patel, Nga Tokorangi and Jessica Barnes, the latter also working as a profile writer. The cheerful yet sensitive manner of their interviewing of the wide range of people who come to see us ensures that this initial foray into the world of volunteering is a positive one. We appreciate the ongoing support of the staff and volunteers at the Wellington office. And we would like to thank our office neighbours, Hearing Associates, who kindly allow us the use of their kitchen. depends on what we do “Tinhethefuture present.” mahatma gandhi A WILLINGNESS TO WORK TOGETHER Lynne Harding Manager Volunteer Porirua Among many highlights for the Volunteer Porirua office during the last year have been moving office, a new paid staff member and the outstanding service provided by a highly motivated and skilled team of volunteers. There have been valuable connections made in our community thanks to the ongoing collaborative efforts of the Managers of Volunteers and the Peer Mentoring groups. It is great to be part of a community with a willingness to work together to continually improve our volunteer programmes and services. Moving up Volunteer Porirua’s move earlier in the year to bigger and brighter offices up a couple of floors and still in Pember House, went incredibly smoothly thanks to Chris Streatfield’s outstanding IT and all-round support. This helped to keep the office functioning effectively before, during and after the move. We even managed to successfully interview and refer a young volunteer while literally on the move. Input to all office functions by the interviewing team – who include Anne, Linda, Anne, Hilary, Meredith and Carol – has been fantastic. Together we hosted for all Volunteer Wellington staff a Treaty of Waitangi professional development event, a visit to a Pataka exhibition based on episodes from Maori history with morning tea to follow. Anj Barton has joined our staff on a part-time basis following up and supporting our Work and Income Community Link clients. It is a pleasure to hear her relaxed and encouraging conversations that work towards developing relationships between clients and our Porirua community groups. Successful outcomes have followed as clients gain stepping stones towards their goal of employment thanks to Anj’s friendly encouragement and guidance. Talented interviewer After three years of exceptional support we farewelled talented interviewer Linda Chatterton. This message is an example of a result from one of Linda’s many referrals during her time as a dedicated interviewer: ‘I have just worked with the volunteers last Saturday at the Cannons Creek areas (Conservation Tree Planting & Care team). It was an amazing work experience because I have learned new information about native plants of New Zealand as well as of how to plant them properly. While working, I have also met with good people who gave their energy for the benefits of this country. So, I can say it is a good suggestion from Linda!’ We are grateful to funding from COGs which helps cover the costs that provides for the branch manager to train and develop the volunteer team. Knowledge gained Professional development for staff and the manager at Volunteer Porirua has reaped benefits. In 2013 I completed the Volunteering New Zealand’s Essentials of Volunteer Management course online. The knowledge and expertise gained from this course has both contributed to our own volunteer programme as well as giving me well-grounded information to share with community groups; and face the challenges of the year. Connecting with newcomers After attending the Creative Volunteer Programme workshop in Lower Hutt, I was inspired to ask Volunteer Porirua interviewer Carol Port to help with presentations and talks about our service to newcomer groups. Carol is a CELTA trained tutor whose ability is evident when observing her skilled communication with ESOL clients. Through a series of interactive sessions we presented to Porirua Language Project’s classes, Whitireia Polytechnic’s ESOL students and MCLaSS students. A Whitireia tutor said the presentation was one of the best she has ever observed with staff and students enjoying the opportunity to participate and learn about the benefits of getting involved in the local community. Our office staff took part in the Settlement Support workshop called Kiwi Slang for Lunch. We often say things like ‘flick me an email’ and have no idea how puzzling this can be for newcomers. Continually we are striving to learn effective ways to communicate with people who use our service. Skilled volunteers Profiles on local identities have been written by volunteer writer Carolyn Williams who works with photographer Gary Jones. These specialised volunteers have successfully captured the stories of people who dedicate their time and talents to support local community groups. The skill of the role of managers of volunteers is often mentioned in these profiles, whose finishing touches are provided thanks to Sue Hobbs with her graphic design expertise. Leaders learning Training is being well supported by our community groups’ leaders thanks to Porirua City Council Community Development funding and our ongoing partnership. This relationship is vital for providing local training and networking opportunities for leaders in the not for profit sector. Council also support national celebrations recognising volunteers, managers of volunteers and volunteering. Keith Vaughan led a series of sessions on Managing staff in a not-for-profit setting. During National Volunteer Week Sue Hine facilitated a forum called Learning in reverse – designed to promote the principles of best practice for a group of managers of volunteers. Madeleine Taylor provided a lively session on Facilitating difficult conversations. And Robyn Moore facilitated the popular Volunteering New Zealand workshop which discussed Creative volunteer programmes. Managers Network The Porirua Managers of Volunteers group meets regularly throughout the year to share ideas on topics that have covered recruiting, rewarding, motivating and training volunteers. Managers have the opportunity to network with others, collaborate to attract volunteers, discuss professional development and supervision issues. This small and committed network of leaders is keen to welcome other managers of volunteers to join the group. Community display International Volunteer Managers Day was celebrated over a shared lunch in Porirua with Managers of Volunteers gathering to network and plan for International Volunteer Day (IVD) activity. We decided to hold an IVD event called Taking it to the streets. Held under the canopies in Porirua on 5 December, the aim was for the community to see the diversity of groups and the range of exciting roles available locally. Included were Partners Porirua, Citizens Advice Bureau, Porirua Language Project, Habitat for Humanity, Porirua Budget Service, Porirua Community Guardians, Idea Services, Agape and Volunteer Porirua. As part of the event Porirua Mayor Nick Leggett handed out certificates to recognise the efforts of volunteers. VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 13 Tama tu tama ora tama noho tama mate JOE KAHI took on a role as a volunteer planting native trees with Friends of Maara Roa to keep his spirits up during a time of unemployment. One day, when he was out planting he decided to drop his CV in with Whitby New World on the off chance that they might be looking for staff. He was up on the hills digging when the phone rang and the store manager invited him in for an interview. Joe had worked for 16 years at the City New World in Wellington but stopped work at Christmas 2012 for family reasons. After six months things had improved and he began applying for positions, sometimes hearing nothing at all from people who had received his application. This was soul destroying and Joe realised that he had to do something positive about his situation. The Learning Shop in Porirua helped him get his CV in shape and encouraged him to be positive and proactive in applying for jobs. He also took on volunteering. ‘This helped me remain on a positive track.’ It is also part of a Maori proverb which he says he lives by: ‘Tama tu, tama ora,tama noho,tama mate – work and survive, sit and perish.’ Joe’s chance CV drop-off led to him being employed with New World in Whitby where he is experiencing work in all departments as a member of the 70-strong team. Manager Mark Roche says, ‘Joe came to us highly recommended by the city store. I promised him a foot in the door and more hours as they arose. When I met him I was struck by his humbleness. He is a gentle man and he quickly fitted into the team here. He had only been here a few weeks when he was given Employee of the month for one of the many kind acts he is known for. If we could clone Joe we would, we are constantly being told good things about him … customers love him, colleagues respect him and, as employers, we couldn’t ask for anyone better. Joe is one of life’s good guys!’ Joe presented this carving to the Joe says he loves working Maara Roa team as a way of expressing his gratitude to them. with people. ‘I am gregarious. I always make the effort to introduce myself. I have learned to greet people in more than 10 languages … Syrian, Iraqi, Cambodian, Somalian, Laotian, French and more. When I meet customers in the store I greet them in their own language. They are so pleased that someone has done that to make them feel welcome.’ In his spare time He also bakes delicious banana cakes for his elderly neighbour and keeps local lawns tidy. Joe is grateful to all the people who helped him on his journey back to full time employment. ‘I’m loving the work and the team here at Whitby New World and am so pleased to have this opportunity.’ story by carolyn williams. photos gary poole 14 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Positive environment Isolation is often an issue in the community sector. Through our group of Porirua Peer Mentors local expertise is shared to help work out solutions to those tricky issues. The perspective of others working in similar situations gives us all opportunities to discuss ideas from different viewpoints and in a positive environment. Funding provided by Mana Community Grants Foundation helps the Volunteer Porirua office to extend its programme to engage volunteers in many parts of its activity. Promoting Porirua volunteers Thanks must go to the Kapi Mana News for their ongoing support to promote volunteering, through weekly advertisements and articles about local volunteers and volunteer managers. Journalist Andrea O’Neill interviewed Paul Edwards who talked about his experience volunteering for the Porirua Budget Service as a budget advisor and then as a board member. The inspiring story showed how volunteers can make the most of the opportunity to develop their skills and knowledge. Later in the year Eleanor Cater, who writes a regular parenting article for the Kapi Mana News, interviewed me for an article focussing on parents being good role models by volunteering in the community. The Northern Courier ran a story about Alfred Fidow illustrating how volunteer work can help gain experience and the references needed to get a paid employment. Alfred – a young Pacific man – worked at Friends of Maara Roa’s nursery and later gained fulltime work with Countdown. Working alongside Over the year our presence at Community Link (Work and Income) has evolved. Anne and Carol covered the desk regularly on Friday mornings. During the past year we developed the Where do we go from here flyer for people using our service who are registered with Work and Income. After visiting Volunteer Porirua, Anj checks in with follow-up calls to make sure people have connected with their volunteer options or she arranges for them to come back to see us if things didn’t work out. She provides encouragement, support and tracks any developments in their journey towards paid employment. Case managers often book clients in to see us while they are with them. We enjoy these opportunities to work alongside case managers and clients who are interested and committed to undertaking volunteer work to enhance their employment potential. Business volunteers Specialised support has enhanced programmes for many groups in Porirua thanks to our business volunteers. Approximately 100 corporates were out and about supporting our members over the past year. Treasury employees supported the new entrants reading programme at Windley School. Porirua Activity Centre whipped up scones and morning tea for a team of IAG volunteers who came from various offices to help paint their buildings. Price Waterhouse Cooper staff got involved with a Hoe Down at Mana Recovery. Friends of Maara Roa hosted a group of ANZ Bank staff to help with their nurseries and environmental programmes. Another ANZ team provided a working bee for the Plimmerton Plunket rooms. Parliamentary Counsel office staff were on hand to help Nga Uruora with their seedling and nursery programme. It has been a year full of varied activity with Volunteer Porirua’s team and services making a difference in so many sectors of our community. Inaugural employee Volunteering awards Judy Kerr Employees in the community coordinator The highlight of the 2013–2014 year for the Employees in the Community programme was the development of the inaugural Volunteer Wellington Employee Volunteering Awards. This venture was developed to promote excellence in employee volunteer projects, programmes and community partnerships, and to recognise people who had promoted and encouraged employee teams in their workplaces – benefiting communities in Wellington, Porirua and Hutt Valley. Spear-headed The inaugural awards planning process was spear-headed by volunteer Valerie Barnes who developed the five main categories and the criteria. Valerie has maintained an ongoing communication brief, providing information to key audiences. Her input has been exceptional. Valerie has been with Volunteer Wellington for more than two years, providing valuable advice and knowledge to the Employees in the Community programme. The awards will be presented in June 2014 during National Volunteer Week. Projects designed by award winners will become interesting models which will inspire future employee volunteering. Skilful partnerships During 2013/14, excellent examples of marrying company objectives and employee skills with community objectives demonstrated the value of employee community work. Media intelligence company, iSentia Media, partnered with English Language Partners’ MCLaSS programme (teaching new migrants English). Every week, a team from iSentia held classroom sessions to talk to students in Kiwi English on subjects such as Waitangi Day, meeting the teachers or Election Day. Students received one-on-one attention – essential to English learning. For iSentia volunteer Lizzie Hendy, volunteering at MCLaSS had helped her communications skills and given her the opportunity to meet people from different backgrounds. ‘It has been great for me to teach people and for them to understand what I say. I really enjoy this form of volunteering,’ she says. Treasury employees have a similar programme with new entrants at Windley School in Porirua which started with a one day trial in 2013 and continued in 2014 with the group attending every week to read to new entrants (and to hear reading). Working with children from low-income neighbourhoods has been a valuable experience for Treasury. Says senior analyst Wayne Stevens: ‘There is improvement in their reading. It’s quite encouraging … I come away thinking there’s no reason some of these kids can’t be doctors and lawyers tomorrow.’ Westpac IT employees provided their skills in another way. Graduates worked with BGI (Boys and Girls Institute) to create a website for its High Ropes course. Both groups worked together on the concept and look of the site and Westpac delivered on the brief. Again we witnessed both groups benefiting – BGI was able to market its high ropes course and gain some much needed funding and Westpac graduates gained website development experience. Business Friend BNP Paribas (French bank) worked on a Careers Day for students attending YMCA courses. Most of the students came from under privileged families. BNP Paribas organised mentors to speak to the students about their own work experiences and what the students would need to do to work in a banking career. The day was highly successful. Physical skills Building better teams and getting to know each other are valuable outcomes for employees taking part in community Volunteers by gender Male (32%) Female (68%) projects. During the 2013/14 year the two most popular categories for project work were gardening and conservation. Planting native trees has always appealed to groups but employees also took on clean up garden projects for groups including Mary Potter Hospice, Hutt Valley Disabled Resources Centre, Mokai Kainga Community Garden, Mana Recovery, Village Green Charitable Trust, Wellington Activity Centre, Asert Trust (Te Rito Gardens) and Great Start. Employee volunteer groups input into planting in the Wellington Region boosted conservation efforts in Rimutaka Forest Park, Maara Road Reserve, Nga Ururoa – Kapiti Project, Jay Street Nursery, Trelissick Park and Matiu-Somes Island. n the course of volunteering, “Iemployee groups learnt about conservation and planting of native trees and often returned to these sites at a later date with their families and friends. Learning about the environment and what is available to do in retirement, is valuable for those about to leave the workforce.” In the course of volunteering, employee groups learnt about conservation and planting of native trees and often returned to these sites at a later date with their families and friends. Learning about the environment and what is available to do in retirement, is valuable for those about to leave the workforce. This was a comment from an employee volunteer group at Jay Street plant nursery: ‘Peter was fantastic and very accommodating and knowledgeable. We were fortunate to encounter great weather so it was enjoyable to be outside with the team and helping out. Also working at Cashmere Home (elderly persons’ home where the team helped the elderly with potting seedlings) was uplifting for all the team.’ Cooking for families at Ronald McDonald House was popular with Business Friends. Kiwibank, ANZ and Contact Energy provided meals VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 15 and baking, often staying on to talk to families. Other groups painted community premises and cleaned up play centres and kindergarten to name a few activities. Statistics In the 2013–2014 there were: n 88 Community Projects, and n 894 employee volunteers. Nikau Foundation In its seventh year, the 2013 Nikau Foundation Corporate Challenge produced 45 community projects involving 435 volunteers. Thirty community groups benefited from the challenge. In addition three Business Friends worked on long term volunteering projects involving another 200 volunteers. The Nikau Foundation Corporate Challenge is an established event in Wellington hosting projects from the arts to conservation, education, fundraising, painting and skill based projects. Wellington’s Nikau Foundation and the Richard and Doreen Charitable Trust are again to be thanked for ongoing funding and commitment to the corporate challenge and Volunteer Wellington’s ability to service the community. Funding provided the opportunity to promote Employees in the Community services in a Dominion Post supplement, and to celebrate the many community projects achieved in the February to June period. KPMG kindly hosted a special function in National Volunteer Awareness Week where business employees and community groups were brought together to celebrate the ‘good’ work of the Nikau Foundation Corporate Challenge. Video clips of community managers of volunteers and business friends captured the true value of employee volunteering. Space to be innovative VALERIE BARNES has worked in the energy industry in the UK and Australia for more than 20 years. Her roles have included marketing, planning and strategic thinking. A move to Wellington in 2011 with her husband already in a leading position with a multi-national power company, meant a complete change of direction – and pace. A brief interlude into the world of corporate volunteering in Australia had given Valerie a taste of a sector with potential and possibility. When she came to Volunteer Wellington to find a role which she could both ‘get her teeth into’ and also carry out on a regular basis she ‘was pleasantly surprised to see the diversity of volunteering options available.’ A position with the Employees in the Community (EITC) programme was an ‘eye-opener’ she said, as it so closely matched her professional background. Another surprise, she said, was that when she joined the EITC team with coordinator Judy Kerr, working one day a week, she found that the volunteer position allowed her full scope to use her skills and experience; as well as give her much new knowledge about the unique services available within the local community sector. Her past involvement with business-to-business marketing was quickly put to use in the EITC programme. ‘I found connecting with Wellington businesses keen to volunteer and connect with local communities, interesting and stimulating. Judy is flexible and focused on making a difference. This position has the space to be innovative and share ideas.’ Last year Valerie worked on Your Friendly Guide to Employee Volunteering – a useful source of ideas and real life examples of successful corporate employee volunteer programmes which have added capacity to the community sector. This year she has been the driving force behind the Employee Volunteering Awards. A healthy life-work balance is how Valerie sums up her three years of volunteering with the EITC programme. ‘It has also made it possible for me to connect with the vibrant business and community life of Wellington in a way that would not have been possible if I had not decided to volunteer.’ The skills and experience gained in the role will also make for a substantial CV if she chooses to re-enter the corporate sector in the future. researched by sushma patel. photo eva kaprinay 16 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Community projects completed during the 2014 Nikau Foundation Forporate Challenge have been many and varied with conservation work chosen by many. Business Friends Companies with volunteer programmes supporting their staff with a paid annual day to volunteer in the community become business member friends of Volunteer Wellington in order to access the Employees in the Community programme and be supported with employee project management and brokering. Volunteer Wellington’s business friend membership included 33 Business Friends. In the 2013–2014 year business friends were: ACC, ANZ Bank, AON New Zealand, Aurecon, Aviat Networks, Beca Engineers, Beef & Lamb New Zealand, BNP Paribas, BRANZ, Capital Coast Health Board, Capital Training, Contact Energy, Chorus, Deloitte, Fairfax Media, Grant Thornton, Health Sponsorship Council, IAG New Zealand, IBM New Zealand, Kiwibank, KPMG, Mainzeal Construction, Morrison Kent Lawyers, Parliamentary Counsel Office, OMD, Pixel Paints, PricewaterhouseCoopers, Thomson Reuters, Transpower New Zealand, Treasury, Wellington Waterfront, Westpac and Z Energy. Witnessing teams working together in rain or shine and seeing the great results achieved with the benefit of many hands, makes working with employee teams and the managers of the community projects an absolute pleasure. Here are some quotes from our evaluation forms to provide a flavour of employee commitment and learning. Huntleigh rest home at Christmas: ‘The Christmas decorations they put up were fantastic. Many reports on laughter, fun and the attitude of the business volunteers in decorating for Christmas. We had our home ready for Christmas without two people working to exhaustion (it is a big place). It was great to have the help and freed us up to prepare for our party and look after the residents.’ Hataitai Playcentre: ‘The garden transformation was amazing, and it was great to be able to pass on some knowledge to novice gardeners.’ News grows Volunteer professional writers formed a productive team promoting and developing the Employees in the Community programme, the new Awards, successful projects and employee skill volunteering. With the assistance of writer volunteer Anne Kerslake Hendricks, three issues of News from the Edge were produced and widely circulated to business friends, community groups and key stakeholders and used as a marketing tool. Anne, who is a proficient social media writer, worked on Volunteer Wellington’s Facebook and Blog. Nick Baker wrote stories promoting Volunteer Wellington’s awards and volunteer Tamsin Grigg provided excellent filing skills. Important funds Recognising the important role of Wellington’s community groups, employees supported groups by rattling buckets to raise all important funds. Businesses such as ANZ, Kiwibank, IAG and Health Promotion Agency supported Samaritans, Child Cancer Foundation, National Heart Foundation and Cancer Society. Heart Foundation Appeal – Health Promotion Agency comment: ‘As our staff are scattered over 3 floors, it was enjoyable to have an activity that provided a means of interacting with each other, especially with those who normally wouldn’t fall into my normal work routine.’ Working together During the year Deloitte and Volunteer Wellington worked on a semi-national agreement with other Volunteer Centres where Deloitte staff were located. We look forward to reporting on projects in next year’s timeframe which have developed from our different regions. I enjoyed the year’s activities and setting up the Volunteer Wellington Employee Volunteering Awards. It has been a learning curve but with the assistance of a very able group of volunteers we will deliver our inaugural awards in 2014. My thanks to the board support group and our co-managers for your assistance throughout the year. VOLUNTEER-SCAPE CHANGES Charlie Devenish Member capability coordinator Building on the great work done by Jennie Yang in piloting the Member Capability Coordinator project, this year marks the first anniversary of the role as an embedded programme within the range of services Volunteer Wellington offers our members. The need for the programme – as identified during the pilot phase – has recently been reaffirmed both by the research we have undertaken with a sample of our member organisations as well as the trends we have seen emerging across the network of volunteer centres both nationally and internationally. As the volunteer-scape changes and community-based organisations increasingly recruit their own volunteers, there is an ongoing need for – and value to be added – in supporting organisations to develop their volunteer programmes and to build capability in the management of volunteers. With these objectives in mind, it’s been a successful year that for me began in July 2013 when I joined Volunteer Wellington as the Member Capability Coordinator. Working alongside the eversupportive Julie, here is a selection of highlights from the year. "" Julie and I have completed over 100 liaison calls and visits which involve connecting with Managers of Volunteers to talk over the essentials of an effective volunteer programme, exploring opportunities Volunteers by age 60 plus 50–59 40–49 30–39 20–29 14–20 0 200 400 600 800 1000 1200 1400 Number of volunteers Charlie is spreading the good news about volunteering with the younger generation. He was covering an information table at the early 2014 Pasifika event in Waitangi Park. for engaging diverse volunteers and making beneficial connections between organisations, people and programmes. I particularly love the visits because they give me an opportunity to see where the volunteers will be working, what they’ll be doing and who they will be working with. I always come back to the office buzzing and write up a short blurb to share with our volunteer interviewers to give them a greater sense of the organisations that they will be referring volunteers to. "" We’ve supported 25 organisations to come on as new members of Volunteer Wellington in Wellington City. It’s always an exciting time as we work with them to establish policies, processes, and systems for welcoming volunteers into their organisation. As the following quotes illustrate, hearing how they get on with engaging their first volunteer is a real treat! — ‘How do I delete my ad for a volunteer? I have had a fantastic array of offers, and a lovely man who came in today to begin the work. (How blooming lucky am I !!).’ Kenney-Jean, Strathmore Community Centre — ‘Thanks, the person I just interviewed looks like she can do the fundraising and website development … yipeee!’ Piripi, Access Radio — ‘Many thanks for finding the fantastic volunteer for us at short notice, she is here and has been totally great!’ Katie, NZ School of Dance "" Our event to celebrate International Volunteer Managers Day on 5 November was the result of a wonderful collaborative effort and thanks must go to Ann Hodson, Sue Hine, Karen Smith, Vincents Art Workshop and KPMG for making the VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 17 event such a success. The longer lasting legacy that came out of the event – and that was again the result of the planning team’s input and expertise – was the launch of our mentoring programme for managers of volunteers. "" The programme links managers/ coordinators of volunteers with experienced practitioners in the community and voluntary sector to further develop capability, share ideas and encourage professional development. So far we’ve brokered just three mentoring partnerships but the feedback from all of them has been incredibly positive with both mentors and mentees gaining from the experience. We look forward to making more connections in the future. Recently we’ve also established a peer support group for managers of volunteers in the CBD which, although still very new, appears to have some real promise for managers of volunteers who are new to the sector/their role or who work in relative isolation in their organisations. "" Another emerging theme that we’re noticing is the need for targeted, skill-based volunteers to carry out particular tasks with our member organisations. A couple of recent examples of successful skills matches are the volunteer that helped Alpha Art Studio to re-design and launch their website and the volunteer that is working to review the employment contracts at Pablos Art Studio. Our Skillsbank database has a host of highly-skilled and talented volunteers that are great to call on when a role comes up that requires specific expertise. Enhancing this aspect of our service continues to be a priority and one that I’m hoping to get stuck into in the coming months because of the value it clearly adds to our member organisations’ work. "" A real highlight for me personally has been sitting on the fringes of the project team working on the Diversity in Action through Volunteering exhibition. Pauline’s passion for diversity and commitment to inclusiveness is infectious and the team that have pulled off the exhibition – Suzanne Carty, Eva Kaprinay, Sue Hobbs and Branka Cicak – is a force to be reckoned with! The experience has impressed upon me an increased understanding of – and appreciation for – the way that volunteering is truly inclusive of diversity. The flow on effect for my work is that I am ever-more vigilant of the need and opportunity to engage volunteers from all walks of life in the range of roles that we post on the database daily. Sharing some top tips with member organisations about how to effectively include volunteers from diverse backgrounds will be the subject of a forum we’re planning for August. In February my role expanded slightly to include some time to help out with funding which has given me the opportunity to learn more about the different aspects of Volunteer Wellington’s work and to paint a fuller picture of the breadth and depth of our services. As most will know, fundraising can be a bit of a rollercoaster ride that I’m (slowly) learning to negotiate. The New Year also saw me join the Executive Committee of the Wellington Council of Social Services (Welcoss) as Volunteer Wellington’s representative. The connecting and collaborating opportunities of Welcoss complement the networking aspect of my work with Volunteer Wellington as well as giving me invaluable experience on a board which again feeds into my work with member organisations. All in all it’s been a fantastic year, not least because of the warm welcome and ongoing support I have been given by the whole team at Volunteer Wellington. You can judge an organisation by its collective heart, and Volunteer Wellington’s is pumping. Hard! 10 YEARS AS OFFICE ADMINISTRATOR Debra Roche Office administrator It has been another successful year for Volunteer Wellington thanks to the wonderful work of all our various volunteers and paid staff. We have farewelled Shell Heise, who has moved on to paid work, and Karen Dunne who has moved back to her home his is my 10th year as “Tadministrator and I don’t think my article writing abilities have grown much but I do hope that I convey just how special and vital our volunteers are and that we would be lost without them.” 18 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Admin assistant Anju Vijayalekshmi (right) becomes a Volunteer Wellington promoter at a Victoria University careers expo. town in Mount Maunganui. As always, they will be missed. Paul Headifen, Amy Davis and Faith Carlile are a great core support and we are grateful for their dedication. They have been joined this year by Manisha Guria and Anju Vijayalekshmi who are welcome additions to the admin team. Our team of interviewers and follow-up assistants continue to be an inspiration and a pleasure to work with. They are at the very heart of our work and provide a crucial service. Thanks go out to all the other wonderful volunteers who do very important work such as photography, writing and mentoring. Volunteer Wellington is very fortunate to have so many skilled volunteers from such a variety of backgrounds and countries. Sue Hobbs and Chris Streatfield have provided design and IT assistance to us for many years now and they are very much appreciated. Thank you to Jo Schofield who joined us in March and was thrown in at the deep end to assist with the end of year accounts. She has been a great help and I’m looking forward to working with her. Thank you also to Charles Wells who has once again audited our accounts. I’m sure he is the only auditor in town that is missed once he is gone! The online referral system grows in strength (although I do think we are at our best when we talk to people face-toface). This year we seem to have a bit of an animal theme going with interest from Bob Bobbit, Fish Face and Zebra Cow. Plus, of course, our old favourite – Joe Bloggs. This is my 10th year as administrator and I don’t think my article writing abilities have grown much but I do hope that I convey just how special and vital our volunteers are and that we would be lost without them. Financials #1 Statement of Financial Performance for the year ended 31 March 2014 Notes 2014 $ 2013 $ INCOME Grants & Contract Fees 2 235,378 229,115 Donations 2 25,155 35,200 Membership Subscriptions 29,469 28,541 Training fees 12,703 14,650 6,037 7,366 Interest Income Reimbursed Rent Friends of Volunteer Wellington Book Income TOTAL INCOME 3 5,371 5,371 28,697 25,591 17 180 342,827 346,014 DIRECT COSTS Volunteer Expenses 4,808 5,172 Volunteer Reimbursements 2,446 2,521 ACC Levy 925 823 Advertising & Promotion 890 470 — 153 382 434 — 318 Computer Supplies 1,635 1,670 Conferences & Seminars 2,244 205 12,985 11,152 3,951 2,854 OVERHEADS Asset Write Off Bank Charges Books and Publications Client Training Depreciation 20 29 Insurance Equipment & Room Rental 1,511 142 Motor Vehicle 3,874 3,667 NZ Travel Costs & Conference 1,771 1,653 Office Services & Supplies 1,894 3,643 Post & Couriers 3,517 2,055 Power 3,810 4,473 Printing & Photocopying 6,171 12,782 270 270 36,144 32,282 2,087 987 257,510 240,904 550 1,226 1,163 1,655 874 823 Professional Fees Rent & Rates Repairs & Cleaning Salaries Staff Training Expenses Stationery Subscriptions Telephone 9,636 9,189 TOTAL EXPENDITURE 361,068 341,552 NET (LOSS)/SURPLUS (18,241) 4,462 VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 19 Financials #2 Statement of Movements in Equity for the year ended 31 March 2014 2014 $ 2013 $ Equity at beginning of year 134,476 130,014 Net (Loss)/Surplus for year (18,241) 4,462 Recognised revenue and expenses for year (18,241) 4,462 116,235 134,476 2014 $ 2013 $ Notes Rounding adjustment Equity at end of year 6 Balance Sheet for the year ended 31 March 2014 Notes CURRENT ASSETS 5,569 6,219 Bank Account – Call Deposit Bank Account – Current Account 47,532 32,451 Bank Account – Term Deposit 110,000 120,000 10,936 8,819 2,580 1,961 111 359 176,728 169,809 Accounts Payable 2,927 4,472 Accrued Costs 1,670 480 28,505 16,343 19,969 15,727 10,822 3,751 4,779 3,988 Sundry Debtors Prepaid Expenses Accrued Interest TOTAL CURRENT ASSETS CURRENT LIABILITIES Income received in advance Employee Benefit Liabilities 4 GST Holding Account PAYE Liability TOTAL CURRENT LIABILITIES WORKING CAPITAL 68,672 44,761 108,056 125,048 551 551 1,320 NON-CURRENT ASSETS Bonds receivable FIXED ASSETS Office Furniture 5 1,835 Office Equipment 5 5,793 7,557 7,628 8,877 8,179 9,428 116,235 134,476 TOTAL NON-CURRENT ASSETS NET ASSETS The accompanying notes form part of the financial statements TrusteeTrustee Dated 30 May 2014 20 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Notes to the Financial Statements For the year ended 31 March 2014 Note 1. Statement of accounting policies for the year ended 31 March 2014 Reporting entity The Centre was formed under the Wellington Volunteer Centre Trust Deed. The Centre is a charitable organisation which is incorporated under the Charitable Trusts Act 1957 and registered under the Charities Act 2005. The Centre advocates volunteering in the Wellington region by providing volunteer services and training services for the community. Wellington Volunteer Centre P O Box 24-130 Level 3, Community House 84 Willis Street Wellington Date of authorisation The financial statements of the Centre are for the year ended 31 March 2014. The financial statements were authorised for issue by the Board of Trustees on 30 May 2014. Statement of compliance and basis of preparation The Centre is a public benefit entity. These financial statements have been prepared in accordance with Generally Accepted Accounting Practice in New Zealand. They comply with New Zealand equivalents to IFRS and other Financial Reporting Standards, as appropriate for public benefit entities that qualify for, and apply, differential reporting concessions. The Centre qualifies for differential reporting concessions as it does not have public accountability and it is not large. All differential reporting concessions allowed under the Framework for Differential Reporting have been applied except for: "" NZ IAS 18 NZ6.1 the financial statements have been prepared on a GST exclusive basis; and "" NZ IAS 18.35(b) each significant category of revenue has been disclosed. Measurement base Impairment of assets The financial statements are prepared on the historical cost basis. Property, Plant and Equipment Property, plant and equipment are reviewed for impairment whenever events or changes in circumstances indicate the carrying amount may not be recoverable through use or sale. An impairment loss is recognised for the amount by which the asset’s carrying amount exceeds its recoverable amount. Impairment losses are recognised in the statement of financial performance, unless an asset has previously been re-valued, in which case the impairment loss is recognised as a reversal to the extent of any revaluation reserves, with any excess recognised in the statement of financial performance. Functional and presentation currency These financial statements are presented in New Zealand dollars ($), which is the Centre’s functional currency. Going concern The financial statements are prepared on the assumption that the Centre is a going concern and will continue in operation for the foreseeable future. SIGNIFICANT ACCOUNTING POLICIES Property, plant and equipment Items of property, plant and equipment are stated at historical cost, less accumulated depreciation and impairment losses. The cost of property, plant and equipment is measured at the purchase price together with any costs of acquisition. Where assets have been donated, the fair value has been determined by the Trustees at the date of acquisition. There have been no revaluations of property, plant and equipment to 31 March 2014. Depreciation Depreciation is calculated so as to write off the cost of property, plant and equipment over the period of their useful economic lives. The following depreciation rates have been adopted in line with those permitted under the Income Tax Act 2007: "" Office furniture and fittings 10.0%–19.2% DV "" Office equipment 30.0%–67.0% DV Intangible assets Intangible assets are measured at historical cost less any accumulated amortisation and impairment losses. The Centre held no intangible assets during the year ended 31 March 2014. Receivables Receivables are assessed for impairment at each balance date. If there is objective evidence of impairment, an impairment loss is recognised in the statement of financial performance. Employee benefit liabilities A provision for employee entitlements is recognised for benefits earned by employees but not paid at reporting date. Employee benefits include salaries, wages, annual leave, long service leave and sick leave. Employee benefits expected to be settled within one year together with benefits arising from wages and salaries, sick leave and annual leave which will be settled after one year, have been measured at their nominal amount. Payables Accounts payable represent liabilities for goods and services provided to the Centre which have not been paid at the end of the financial year. These amounts are usually settled within 30 days. Given their short term nature the carrying values of accounts payable are considered a reasonable approximation of their fair values. Receivables Trade receivables are recognised at their net realisable value. VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 21 Notes to the Financial Statements For the year ended 31 March 2014 Income Revenue from the sale of goods Recognised when the goods are delivered to the customer. Finance income Interest income is recognised in the statement of financial performance as it accrues, using the effective interest method. Members’ subscriptions Membership subscriptions are recognised as income in the year to which they relate. Revenue from providing training and other services Fees from training and other services provided by the Centre are recognised when the service is provided. Grants and Donations Grant and donation income is recognised as income when it becomes receivable unless the Centre has a liability to repay the grant if the requirements of the grant or donation are not fulfilled. A liability is recognised as an accrued expense to the extent that such conditions are unfulfilled at the end of the reporting period. Volunteer services The Centre’s operations are dependent upon the voluntary efforts of its members and colleagues. Since these efforts are not purchased and as their value cannot be fairly and reliably determined, voluntary services are not recognised in these financial statements. Lease payments Where the Centre has assumed substantially all the risks and rewards of ownership under a lease, the lease is classified as a finance lease. Otherwise the lease is classified as an operating lease. Payments made under operating leases are recognised in the statement of financial performance on a straight line basis over the term of the lease. Lease incentives received are recognised in the statement of financial performance over the lease term as an integral part of the total lease expense. The Centre held no finance leases for the year ended 31 March 2014. Finance expenses Income Tax Interest payable on borrowings is recognised on the accrual basis and calculated using the effective interest method. The Centre held no interest borrowings for the year ended 31 March 2014. The Centre is wholly exempt from New Zealand income tax having fully complied with all statutory conditions for these exemptions. Audit and associated costs The audit of the Centre’s financial statements is provided by a volunteer auditor. The value of this service can not be fairly and reliably measured and as such this cost is not included in the financial statements. The auditor does not provide any additional services to the Centre other than the auditing of the financial statements. Goods and Services Tax The statement of financial performance has been prepared so that all components are stated exclusive of GST. All items in the balance sheet are stated net of GST, with the exception of receivables and payables, which are stated inclusive of GST. Note 2. Grants and Donations Received Significant grants and donations received during the year include: 20142013 ANZ National Bank Ltd 5,000 5,000 CCM Architects 5,000 5,000 Fund 23,964 23,000 Department of Internal Affairs – COGS 17,500 7,000 5,690 4,700 Department of Internal Affairs – Support for Volunteering Hutt City Council Community Development Fund Hutt City Council Youth Development 17,500 0 Infinity Foundation 1,400 1,728 Lottery Community 24,740 24,740 Mana Community Grants Foundation Maycroft Construction 3,000 5000 0 5,000 Ministry of Social Development – Family and Community Services 20,100 20,000 Ministry of Social Development – Work and Income 69,978 82,402 Mr Chris Tong 0 200 Nikau Foundation 15,000 15,000 Porirua City Council Community Outcomes Fund 10,000 9,000 5,000 5,000 T G Macarthy Trust Trust House 250 0 Wellington City Council 37,666 37,000 Wellington Community Trust 10,000 0 22 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Note 3. Finance Income Note 6. Objectives for managing capital 20142013 Interest Income 6,037 7,366 Finance Income 6,037 7,366 The Centre seeks to maintain sufficient equity to enable it to be able to manage its on-going operations and obligations. Surplus funds are invested having regard to the current cash flow profile of future commitments. Should the Centre retain a large surplus the funds will be donated for a charitable purpose in accordance with the Centre’s Trust Deed. The Centre is not subject to any externally imposed capital requirements. Note 4. Employee Benefit Liabilities 20142013 Note 7. Related party transactions Annual Leave 19,969 15,727 Employee Benefit Liabilities 19,969 15,727 Note 8. Contingent liabilities Note 5. Property, plant and equipment COST At start of year Additions Disposals At end of year FurnitureEquipment There were no related party transactions during the year ended 31 March 2014. (2013 none) At the date of this report there are no known contingent liabilities for which the Centre may be liable. (2013 none) Total 7,134 19,615 26,749 7861,9162,702 – – – Note 9. Subsequent events There were no subsequent events impacting on the financial statements for the year ended 31 March 2014. (2013 none) 7,920 21,531 29,451 DEPRECIATION At start of year 5,814 12,058 17,872 Charge for year 271 3,680 3,951 Disposals – – 0 Assets written-off – – 0 At end of year 6,085 15,738 21,823 NET BOOK VALUE At start of year 1,320 7,557 8,877 At end of year 1,835 5,793 7,628 VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 23 Auditor’s Report To the Trustees of the Wellington Volunteer Centre I have audited the financial statements on pages 19 to 23. The financial statements provide information about the past financial performance of the Wellington Volunteer Centre and its financial position as at 31 March 2014. This information is stated in accordance with the accounting policies set out on pages 21 to 23. Trustees’ responsibilities The Trustees are responsible for preparing financial statements that comply with generally accepted accounting practice in New Zealand and fairly present the financial position of the Wellington Volunteer Centre as at 31 March 2014 and its financial performance for the year ended on that date. Auditor’s responsibilities It is my responsibility to express an independent opinion on the financial statements presented by the Trustees and report my opinion to you. Basis of opinion An audit includes examining, on a test basis, evidence relevant to the amounts and disclosures in the financial statements. It also includes assessing: "" The significant estimates and judgements made by the Wellington Volunteer Centre in the preparation of the financial statements; and "" Whether the accounting policies are appropriate to the Wellington Volunteer Centre’s circumstances, consistently applied and adequately disclosed. I conducted my audit in accordance with generally accepted auditing standards in New Zealand. I planned and performed my audit so as to obtain all the information and explanations which I considered necessary in order to provide me with sufficient evidence to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. In forming my opinion I also evaluated the overall adequacy of the presentation of information in the financial statements. Other than in my capacity as auditor, I have no relationship with, or interest in, the Wellington Volunteer Centre. Unqualified opinion I have been able to obtain all the information and explanations that I have required. In my opinion the financial statements on pages 19 to 23: "" Comply with generally accepted accounting practice in New Zealand; and "" Fairly present the financial position of the Wellington Volunteer Centre as at 31 March 2014 and its financial performance for the year ended on that date. My audit was completed on 30 May 2014 and my unqualified opinion is expressed as at that date. Charles Wells Retired chartered accountant 30 May 2014, Wellington 24 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Thank you … … for supporting us to provide services which have a positive impact on the lives of so many Wellingtonians, build community capacity and cohesion and provide professional development for those who manage and lead volunteer programmes. COGS; Department of Internal Affairs Support for Volunteer Fund; Hutt City Council Community Development; Hutt News; Infinity Foundation; Kapi-Mana News; Lottery Community; Mana Community Grants Foundation; Ministry of Social Development Family & Community Services; Nikau Foundation; Porirua City Council Community Outcomes; St John’s in the City Presbyterian Church; Trust House; Wellington City Council; Wellington Community Trust; Work and Income. Premier Sponsors: ANZ Bank; CCM Architects Business Friends of Volunteer Wellington: ACC, Allen & Clarke, ANZ bank, AON New Zealand, Aurecon Engineers, Aviat Networks, Beca Engineers, Beef & Lamb NZ, BNP Paribas, BNZ, British High Commission, BRANZ, Capital & Coast Health Board, Capital Training, Chorus, Contact Energy, DAC Beachcroft, Deloitte, Eftpos New Zealand, Ernst & Young, Grant Thornton, Health Promotion Council, IAG New Zealand, IBM New Zealand, iSentia, Kiwibank, KPMG, OMD, Parliamentary Counsel Office, Pixelpaiant, PricewaterhouseCoopers, Thomson Reuters, Transpower New Zealand, VMware, Wellington City Council, Wellington Waterfront Ltd, Westpac, Z Energy. Individual friends: Sue Hine, Sue Hobbs, Pat Lakeman, Robert Limb, Raewyn Sinclair, Chris Streatfield, Olwen Taylor Thank you to organisations and individuals who have made a significant contribution Jo Goodhew, Minister for the Community and Voluntary Sector Celia Wade-Brown, Mayor Wellington Paul Eagle, Wellington City Councillor Ray Wallace, Mayor Lower Hutt Nick Leggatt, Mayor Porirua Liz Medford, Ida Tai, Victoria University Careers Services Ann Dysart, Family and Community Services Department of Internal Affairs Support for Volunteering Fund Jenny Rains, Mark Farrar, Wellington City Council Janet Carlyle, Porirua City Council Community Development Community Development teams, Hutt City Council, Upper Hutt City Council Wellington and Hutt Valley Community Law Pat Rosier, supervisor and mentor Sue Hine, Managers of volunteers advocate and writer Vertia Vanisa Dhiru, Volunteering New Zealand Mathew Matai, Karen Baine, Ota Savaiinaea, Work and Income Marilen Marino, Anna-Marie Millar, Wellington Settlement Support Annette Woods, Porirua Settlement Support Vesna West, Lower Hutt Settlement Support Alice Hodder, Job Mentoring Service English Language Partners Mary O’regan, Wellington Citizens Advice Bureau Riegers Copiers Chris Streatfield, IT specialist Ming-chun Wu, Board of trustees’ secretary Sue Hobbs, graphic designer Nikau Foundation St John’s in the City KPMG Liz Hampton, IBM Karen Waterreus, mentor Ali McNichol, peer mentoring facilitator Simon Edwards, Grant Davidson, Hutt News Kapi-Mana News Thank you to all Volunteer Wellington’s volunteers, who are part of the many skilled and multi-faceted teams which make our services work so brilliantly well. Volunteer Wellington’s board of trustees Robert Antonio, Amy Bardsley (deputy chair), Steve Bill (chair), Jirayu Brennan, Lesley Daly, Drew Hadwen, Nathalie Harrington, Rosie Pearson Interviewers and follow-up assistants Kasey Andrews, Peter Atkinson, Louise Batty, Hilary Black, Mayumi Burkhart, Faith Carlile, Linda Chatterton, Selam Chine, Manasi Choudary, Lesley Daly, Jesse Gartner, Ben Jones, Meredith Kelly, Rachel Kendall, Shahd el-Matary, Amy Halligan, Nathalie Harrington, Judith Hatton, Latasha Hedley, Adele Hogan, Vijayshree Karthik, Meredith Kelly, Kate Loguteva, Chris Longshear, Kimberley Mills, Kate Mitchell, Fetah Mukhtar, Sheryl Murphy, Billee Mutton, Lara Ormon, Anju Parvathy, Carol Port, Hira Potiki, Lakshmi Priya, Jonathan San, Fareeha Syed, Ava Sanganoo, Solveig Schudeiske, Anna Sliber, Anne Southern, Nigel Strang, Linda Sun, Tolotea Ta’ala, Xiaomeng (Tommy) Tang, Yvonne Tucker, Elizabeth Walker, Karen Waterreus, Maighan Watson, Jenny Webb, Ameline Yow, Thomas Huanyu Xiao Administration assistants Jessie Black, Ming-Chun Wu (board minutes takers), Faith Carlile, Amy Davis, Karen Dunne, Manisha Guria, Paul Headifen, Shell Heise, Anju Parvathy, Salma Rehman Editorial team, graphic design, production, social media, photography: Georgie Bailey, Jessica Barnes, Branka Cicak, Lance Davey, Nathalie Harrington, Sue Hobbs, Jennifer Monk, Eva Kaprinay, Elizabeth King, Sue Hine, Gary Poole, Carolyn Williams Forum facilitators/trainers Sue Hine, Louise Lum, Ann Hodson, Dr Carolyn Corderly, Damiel Melbye, Gina Edwards, Makere Derbyshire, Nic Keating, Margaret Stoddard, Sue McCabe, Gail Marshall, Dr Karen Smith Employees in the Community project team Valerie Barnes, Tamsin Grigg, Anne Kerslake-Kerridge Information distribution: Nicky Clayton, Zoltan Kriebel, Yaleria Levina, Jane Norman, Phoebe Sun, Lole Unasa Accountant: Jo Schofield Auditor: Charles Wells Promotional action team Kasey Andrews, Valerie Barnes, Nathalie Harrington, Anju Parvarthy Research team: Sacha Davey, Becky Joslin, Meenakshi Sankar Library assistants: Leslie Nash, Hannaneh Safardokhf Website development project team Ulrike Trute, Jennie Yang, Carolyn Williams IT specialist – Hutt, Porirua, Wellington Chris Streatfield Statistician: Fei Hsu VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 25 Those who have used our services Access Radio Activation ADD NZ Trust Board AFS Intercultural Programmes Agape Budgeting Service Ltd Age Concern New Zealand —National —Wellington Alicetown Community Centre Alpha Art Studio Alzheimers New Zealand Alzheimers Wellington Inc Ara Taiohi Inc Aro Valley Community Centre Aroha Care Centre for the Elderly Arthritis New Zealand Arts Access Aotearoa Asert Tatou Development Trust Aspire Inc Asthma Wellington Autism Intervention Autism New Zealand Inc Baggage Arts Charitable Trust Barnardos BGI Challenge for Change Birthright NZ Inc —Wellington — Hutt Valley Brain Injury Assn Wellington Brooklyn Playcentre Brooklyn Resource Centre Buddies Peer Support Service Cancer Society of New Zealand Wellington Division Cancer Society of New Zealand National Office Canine Friends Pet Therapy Cannons Creek Fanau Centre CanTeen Care Share and Wear Wellington Catacombs Cats Protection League CCS Disability Action (Wgtn Branch) Inc Challenge 2000 Changemakers Refugee Forum Chelsea Day Care Trust Child Cancer Foundation Christ Church Preservation Society Inc Citizens Advice Bureau —Central —Newtown — Wellington West — Eastern Suburbs —Johnsonville Citizens Advice Bureau – Wellington Budget Service Citizens Advice Bureau – Lower Hutt Citizens Advice Bureau and Budget Service – Petone Citizens Advice Bureau – Upper Hutt Citizens Advice Bureau – Porirua Colonial Cottage Museum Common Knowledge Trust Community Arts and Circus Trust NZ Community Gardens Community Law Wellington & Hutt Valley Community Law Wellington & Hutt Valley Te Awa Kairangi Office Community Research Conservation Volunteers NZ Crossways Community Creche Inc Department of Conservation Diabetes NZ Wellington Inc Disability Information & Equipment Centre – Kapiti Downtown Community Ministry (Wgtn) Inc Dress For Success Dwell Housing Trust Emerge Supported Employment Trust English Language Partners Hutt English Language Partners Wellington Enjoy Public Art Gallery Environment & Conservation Organisations of NZ Inc Epilepsy New Zealand Eva Doucas Charitable Trust Evans Bay Intermediate Fostering Kids Friends of Bolton Street Memorial Park Inc Friends of Maara Roa Inc Funding Information Service GirlGuiding New Zealand Lower North Zone Office —Porirua —Wellington — Tinakori District Great Start Greenstone Doors Grey Power Hutt City Greyhounds As Pets H2O Xtream Habitat for Humanity Porirua Habitat for Humanity Hutt Valley Hataitai Community Centre Horizons (Wellington After Care) Hutt City Council — Leisure Active Business Unit — Community Development — Hutt City Library — City Services and Parks Services — Clubhouse Nae Nae 26 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 — Youth Inspire — Hutt City Guides Hutt Council of Social Services Trust Hutt Playcentre Association Hutt Rape Counselling Network Inc. Hutt Safe City Group Inc Hutt Valley Activity Centre Hutt Valley Benefit Education Service Trust (BEST) Hutt Valley Community Arts Inc Hutt Valley DHB – Hutt Hospital Hutt Valley Disabled Resources Hutt Valley Horticultural Society Inc Hutt Valley Riding For The Disabled IDEA Services —Kapiti — ACTIVE Youth Service — Te Mana Huarahi (Day Base) — Wellington and Hutt Valley —Newtown Ignite Sport Trust IHC (NZ) Inc – National Office —Wellington/Hutt/Mana Incredible Families Charitable Trust Innermost Gardens Inspirational TV Inc Interpreting Wellington Intersex Trust Aotearoa NZ Island Bay Community Centre Jackson Street Programme Johnsonville Community Centre Johnsonville Playcentre Johnsonville School Kaibosh Charitable Trust Kapiti Community Centre Kapiti Womens Health Collective (Kapiti Womens Centre) Karori Playcentre Karori Community Centre Karori Sanctuary Trust Karori Youth Centre Keep Porirua Beautiful Kelson Community Association Kemp Home & Hospital Khandallah Plunket Toy Library Kilbirnie/Lyall Bay Drop In Centre Kites Trust Kokiri Marae Health & Social Services Kokiri Marae Maori Womens Refuge Inc Laura Fergusson Trust Wellington Inc Literacy Aotearoa Wellington Lower Hutt Womens Centre Mana Recovery Orana Mana Recovery Trash Palace Manawa Karioi Society Inc Marsden & Chelsea Day Care Trust Mary Potter Hospice Mary Potter Hospice Shops —Porirua —Miramar —Kilbirnie —Karori —Paraparaumu MCLaSS (Multicultural Centre for Learning & Support Services) ME/CFS Support Group Media Matters in NZ Mercy Villas Miramar Community Centre Mix – Connecting Creating Living Lower Hutt Mix – Connecting Creating Living Upper Hutt Moera Community Home Mothers Network Incorporating New Mother Support Groups Multicultural Services Centre Muscular Dystrophy Association Wellington National Collective of Independent Womens Refuges Inc National Council of Women of New Zealand Inc National Heart Foundation Of NZ Neighbourhood Support Wellington Netball Wellington Centre New Horizons for Women Trust New Zealand Affordable Art Trust New Zealand Blood Service New Zealand CCS Inc New Zealand Green Bike Trust New Zealand Police Museum New Zealand Red Cross — National Office — Central Region —Karori New Zealand Red Cross Shops —Tawa — Upper Hutt —Kilbirnie —Petone New Zealand School of Dance Newlands Community Centre Newtown Budgeting & Advocacy Service Newtown Community & Cultural Centre Newtown Park Flats Community Sewing Group Nga Hau E Wha O Paparangi (NHEWOP) Nga Uruora – Kapiti Project North Porirua Care Centre Trust Northland Memorial Community Centre Inc NZ Academy of Fine Arts NZ Association of Citizen Advice Bureaux NZ Council Of Social Services NZ Federation of Multicultural Councils NZ UK Link Foundation Old Saint Pauls Opportunities for Animals/The Animal Protection Society —Newtown —Kilbirnie —Porirua Otari-Wilton Bush Trust Pablos Art Studio Parent Help Wellington Parkinsons New Zealand PARS (Prisoners Aid and Rehabilitation Society) Partners Porirua Charitable Trust Pauatahanui Wildlife Reserve Peace Movement Aotearoa People First Central Region People First New Zealand Inc Personal Advocacy Trust Petone Central School Petone Community House Petone Settlers Museum Porirua Activity Centre Porirua Budget Service Porirua City Council Community Development Porirua City Council Library Porirua Community Guardians Porirua Community Services Centre Porirua Healthy Safer City Trust Porirua Language Project Porirua Living Without Violence Porirua Sexual Abuse HELP Foundation Post & Ante Natal Distress Support Group Pregnancy Counselling Services Presbyterian Support Central — Central Offices — Cashmere Elderly Care — Aotea Home — Huntleigh Home — Woburn Elderly Care — Kilmarnock Heights Pride Awards Trust Prison Fellowship NZ Problem Gambling Foundation Wellington Read Write Plus Inc Red Cross Refugee Services — National Office — Lower Hutt —Wellington —Porirua Rimutaka Renegades Inline Hockey Ronald McDonald House Ropata Village Trust Royal Forest and Bird Protection Society Hutt Royal Forest and Bird Protection Society of NZ Royal New Zealand Plunket Society Wellington and Wairarapa Royal New Zealand Plunket Society Miramar branch Royal NZ Foundation of the Blind —Wellington —Porirua — Upper Hutt Sailability Wellington Trust Saint Pius X School Samaritans of Lower Hutt Samaritans of Wellington Inc Save Animals from Exploitation (SAFE) Save The Children New Zealand Hutt Save The Children New Zealand National Office Scouts New Zealand Settlement Support — Lower Hutt — Upper Hutt — Porirua/Kapiti Coast Skylight – The Children’s Grief Centre Charitable Trust Smokefree Coalition Social Development Partners Soroptimist International of Wellington Special Olympics Wellington SPELD NZ Inc Sport Porirua ( PACNET ) Sport Wellington St Andrews Trust St John Greater Wellington district St John of God Hauora Trust St Vincent de Paul Society —Wellington — Kapi-Mana District Council — Johnsonville Shop St. Peters Shop TAWA StarJam Starship Foundation Stokes Valley Community House Inc Strathmore Community School SuperGrans Aotearoa Inc Supergrans Charitable Trust —Wellington — Hutt Valley Sustainability Trust Suzanne Aubert Compassion Centre Taita Community Trust Tawa Community Centre VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 n 27 Te Aroha Hutt Valley Assn Inc Te Hopai Trust Hospital Te Omanga Hospice Te Whare Rokiroki Maori Womens Refuge Te Whare Waiora-Timberlea Community House Team Naenae Trust The Anchorage/Heart of the Hutt Trust The Dowse The Gifted Kids Programme The New Crossways Community Trust The NZ Portrait Gallery The Salvation Army — Wellington South Corps — Central Division — Community Ministries The Salvation Army Family Stores —Petone — Lower Hutt —Naenae — Upper Hutt —Miramar —Newtown —Kilbirnie —Tawa —Kaiwharawhara Thumbs Up Charitable Trust Titahi Bay Lions Club Trade Aid Wellington Trade Aid Petone Trelissick Park Group Trentham Community House Charitable Trust Upper Hutt Animal Rescue Society Inc Upper Hutt City Council Upper Hutt City Library Upper Hutt Womens Centre Victim Support —Wellington —Porirua — Lower Hutt —Kapiti —Wairarapa — Upper Hutt Village Green Charitable Trust Inc Vincentian Home for the Elderly Vincents Art Workshop Voice Arts Trust Volunteer Kapiti Volunteer Service Abroad Volunteering New Zealand Wadestown Wilton Horticultural Society Inc Wainuiomata Community Centre Watercolour New Zealand Well Health Trust Wellington Activity Centre Wellington After-Care Association Inc — Horizon, Titahi Bay Wellington City Council Wellington City Housing Wellington City Mission — Mission 4 Youth — Mission 4 Families — Mission 4 Independence — Mission 4 Seniors Wellington Council of Social Services Wellington Regional Emergency Management Office Wellington Free Ambulance Wellington Gay Welfare Group Wellington Hospitals & Health Foundation Wellington Wellington Hospitals & Health Foundation Kenepuru Wellington ICT Wellington Multiple Sclerosis Society Inc Wellington Playcentre Association Wellington Rape Crisis Inc Wellington Region Free Kindergarten Association Wellington Regional Prisons Wellington Riding For The Disabled Wellington Seafarers Centre Inc Charitable Trust Wellington Sexual Abuse HELP Foundation Wellington Somali Council 28 n VOLUNTEER WELLINGTON n ANNUAL REPORT n 2013–2014 Wellington SPCA Wellington Volunteer Fire Support Unit Wellington Womens Boarding House Wellington Womens Health Collective Wellington Womens Refuge Wellington Zoo Trust WellTrust Wesley Care Hutt Valley Wesley Community Action Wesley Community Action Porirua Wesley Haven Hutt Valley Waterloo Empowerment through the Arts Programme (WETAP) Whanau Family Support Services Trust Wharekai Pepe Whitford-Brown Community Trust Windley School Womens Studies Association (NZ) World Wide Fund for Nature YMCA Greater Wellington YMCA Wellington Education Programme Young and Hungry Arts Trust Young Enterprise Trust Youth Connect Youth Development Trust YouthArk Trust Youthline YWCA Aotearoa New Zealand YWCA of Greater Wellington