Merger Guide - Community Choice Credit Union

Your Merger Guide
Official merger of Eastside Family Federal Credit Union
with Community Choice Credit Union: July 31-August 2, 2015
Community Choice Credit Union welcomes you!
Table of Contents
Welcome to the Community Choice family. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important information regarding the merger and account conversion . . . . . . . . . . . . . 3
It’s time to
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Enjoy the convenience of our electronic services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Community Choice Foundation Gives Big to local communities. . . . . . . . . . . . . . . . . . . 8
Frequently asked questions
about the merger
Learn how the merger will impact
you and discover answers to many
of your questions (pages 3-4).
We provide a complete
suite of e-Services
We bring you a number of free and
convenient services to manage your
accounts 24/7 with our e-Services
products (page 7).
Paying it forward to
Michigan communities
Read about the Community Choice
Foundation’s commitment to ‘Give Big’
to Michigan communities (page 8).
If you have any questions, we are here to help. Please contact us:
Email:
[email protected]
Phone:
Community Choice Credit Union - 877.243.2528, select option 4
Eastpointe Member Center - 586.772.1540
Website:
3
CommunityChoiceCU.com/eastside
Welcome to the
Community Choice family!
Dear Valued Members,
Thank you for your ongoing support during the transfer to
Community Choice Credit Union. On June 15, 2015, members
of Eastside Family Federal Credit Union voted, overwhelmingly
approving the proposed merger with Community Choice. On
August 2, we plan to complete our merger and extend you
full access to our member centers, ATM network and financial
services.
This guide will help you understand the conversion process
of your existing accounts and provide you with the resources
Robert Bava, President & CEO
to take advantage of our innovative financial tools. This merger
of Community Choice Credit Union
expands the Community Choice footprint, which dates back to
1935. As we continue on a journey making financial services
available to more and more Michigan communities, we are reminded that our roots trace back to
serving the best interests of our members through great service, low rates on loans and convenient
access to products and services.
Your questions and feedback have been valuable to our staff while working through the merger process.
Our Personal Advisors look forward to introducing you to our extended line of financial solutions and our
GetBigReward$ program. The GetBigReward$ program provided members with more than $1,500,000
in credits and rebates for 2014. This is our way of thanking members for making Community Choice their
primary financial institution.
On behalf of our Board of Directors and entire Credit Union team, I again thank you for your support and
welcome you to Community Choice!
Sincerely,
Robert Bava
President & CEO
Community Choice Credit Union

The GetBigReward$ program
provided members with more
than $1,500,000 in credits and
rebates for 2014. This is our
way of thanking members for
making Community Choice their
primary financial institution.
2
Important information regarding the merger and account conversion
July 31August 1
July 22-27
Please use this reference guide detailing important dates and
merger activities.
Debit cards
All debit card holders will receive a new Visa® debit card, which will arrive by July 22. You can immediately
activate the card and setup your PIN. Please discontinue use of your Eastside debit card on August 1 and
begin using your debit card on August 2 (see page 4).
Community Choice checks
All checking account holders will receive a complimentary box of checks, which will arrive by July 27. Please
discontinue use of your Eastside checks on July 31 and begin using your new checks on August 1 (see
page 4).
Home banking and shared branch locations inaccessible
As of 6 p.m. on July 31, please do NOT access Eastside’s home banking system or utilize any shared
branch locations.
Eastside account becomes Community Choice account
On August 1, your Eastside account will become your Community Choice account.
e-Banking availability
August 2-13
On August 2, you will be able to access e-Banking by visiting CommunityChoiceCU.com. See additional
login information on page 5.
Merger complete
On August 2, the merger will be complete! You can now take advantage of your new and improved
services, along with all products and services Community Choice offers.
Visit CommunityChoiceCU.com/eastside for updates.
On August 3, you will have full access to all 14 Community Choice member centers and ATMs, as well as
over 30,000 surcharge-free ATMs nationwide. Visit CommunityChoiceCU.com for locations.
Visa credit cards
All Visa credit card holders will receive a new Community Choice Visa credit card, which will arrive by
August 13. Activate your new card on August 13 by following the instructions on the card sticker. Please
begin switching your automatic payments that occur after August 13 to your new Visa credit card. You will
receive a PIN mailer a few days after you receive your new credit card.
What happens to my Eastside account?
Your Eastside account will become your Community Choice account on August 1.
What will my new account number be?
We will maintain your existing Eastside account number and add a “16” and zeros to the beginning of the
number to equal ten digits. For example, if your Eastside account number was 1234, it becomes 1600001234.
Enter your account number utilizing the following format: 16__ __ __ __ __ __ __ __
3
Please note these account name changes following the merger.
Eastside
Community Choice
Prime
Prime Share
Daily
Daily Share
Checking
Community Checking*
Super Share
Money Market
Holiday
Holiday Savings
*Community Choice also offers interest bearing checking. Please visit CommunityChoiceCU.com for details.
Direct deposit and/or automatic payments:
All former Eastside direct deposits and automatic payments will be directed to your new account number.
After August 2, please use your new account number and your new routing number when setting up any new direct
deposit or automatic payment information.
Direct deposits or automatic payments to and from your checking account follow the format given below:
• New routing number: 272079021
• New account number: 10316 _ _ _ _ _ _ _ _ (Total of 13 digits – add “103” to the beginning of your new ten digit
account number).
• For savings account deposits/payments use the same routing number and “100” in front of your new ten digit account
number #: 10016 _ _ _ _ _ _ _ _
Debit cards:
All debit card holders will receive a new Visa® debit card and instructions, which will arrive by July 22.
• You can continue to use your Eastside debit card through August 1.
• Please begin using your new Community Choice Visa® debit card on August 2.
• Please be sure to update any reoccurring payments with your new card number.
Checks:
• All checking account holders will receive a complimentary box of Community Choice checks, which will arrive by July
27. You can begin using your new Community Choice checks on August 1.
• When ordering new checks, please use the format below:
New routing number: 272079021
New account number: 10316 _ _ _ _ _ _ _ _ (Total of 13 digits – add “103” to the beginning of your new ten digit
account number).
We will continue to honor and clear any outstanding Eastside checks on your new account for a period of time following
the merger.
Transactions:
The enclosed Truth in Savings (TIS) disclosure identifies the terms of your new accounts with Community Choice,
including minimum balance, APY and dividend payments. Please note that some accounts are limited to six transfers
from the account each month. In-person transfers at a member center are not limited. See item 6, Account Limitations,
on the TIS for more information.
Overdraft privilege:
Checking accounts in good standing are eligible for Overdraft Protection. Please see the enclosed account agreement
and fee schedule for more information. To opt-in to overdraft privelege for ATM and point of sale purchases, please
use the Services tab within e-Banking, selecting “Opt-in/opt out of overdraft privilege.” If you do not have access to
e-Banking, please find the necessary opt-in documents within the Online Forms page under the Resources tab at
CommunityChoiceCU.com.
4
Important information regarding the merger
Dividends:
Eligible Eastside accounts will receive a final dividend on July 31 and a final statement will be delivered to all
account holders. Beginning August 1, Community Choice dividends will start to accrue for all dividend bearing
share accounts.
What are the account fees?
Included with this guide are your account disclosures and a copy of our current fee schedule, effective August 1.
In many cases our GetBigReward$ credits cover fees you may incur. For August, you will follow the Emerald/Gold/
Silver account level.
You will be eligible for our GetBigReward$ program levels and credits beginning September 1. You will see a
GetBigReward$ share added to your account, which is where any earned credits will be deposited. At this time,
your fees will be determined based upon your GetBigReward$ status. View page five to learn more about
GetBigReward$.
Loans:
Your loan and any balance or available balance will be transferred to Community Choice during the conversion.
Your original loan contract will be honored. This means no changes to your rate or term. Please set up any
automatic payments or transfers within e-Banking beginning August 2.
Accessing your account through e-Banking:
As of 6 p.m. on July 31, please do not access Eastside’s home banking system.
Beginning August 2, you can access your account through e-Banking. If you have logged into Eastside’s
online banking within the last six months, please visit CommunityChoiceCU.com and use the following login
credentials within the e-Banking Login area.
e-Banking Login
Login ID
This is my first time | I forgot my password
Login
Password
| Help
|
Login help
Login ID: Your new login ID will be comprised of cccu followed by your Eastside account number. For example, if your Eastside account number was 12345, your login ID would be cccu12345. You can change your login ID within e-Banking.
Password: Your new password will be comprised of cccu followed by the last six numbers of your Social Security Number (or Taxpayer Identification Number). For example, if your Social Security Number was
123-45-6789, your password would be cccu456789. For your security, a password change will be requred immediately after your first e-Banking login.
If you haven’t logged into Eastside’s online banking within the last six months, but you have an email address
on file with Eastside, please visit CommunityChoiceCU.com and select “This is my first time” under the
e-Banking Login area. Complete the auto-enrollment process to setup your e-Banking credentials. If you don’t
have an email address on file with Eastside, please call us at 877.243.2528 after August 2 to setup e-Banking.
Address changes/alternate addresses:
Please notify us anytime you have an address change by completing an address change in e-Banking. If you have
an active alternate address (e.g. you live in Florida in the winter), please call us at 877.243.2528 after August 2
and we’ll set up your alternate address.
5
Welcome to the
Community Choice Family!
It’s time to
Get rewarded for making the most of your membership
Once the merger is complete, you’ll automatically be enrolled in our member rewards program, GetBigReward$.
Based on your level of participation you’ll receive reward credits beginning September 1. There are four levels
determined by the number of active products and services you have: Emerald, Gold, Silver and Copper. Emerald
and Gold levels receive monthly credits that can be used to offset fees or be refunded at the end of the year. Plus,
Emerald members may be eligible to receive up to a 10% loan interest rebate on qualified loans!*
REWARD LEVELS
PRODUCTS/SERVICES
ANNUAL REWARDS
CREDITS
Emerald
8+ Products/Services
$108.00
Gold
6-7 Products/Services
$36.00
Silver
3-5 Products/Services
$0
Copper
0-2 Products/Services
$0
Choose any of our offerings below and start earning rewards,
including up to a 10 percent annual rebate on qualified loan interest!*
* Home Equity Loan, Mortgage and Visa CashBack credit card are not eligible for the loan interest rebate.
SHARES
LOANS
SERVICES
Checking
Auto Loan
ATM/Visa® Debit Card
Holiday Savings
Home Equity Loan
CCIS Investment Services
IRA
Mortgage
Direct Deposit
Money Market
Recreational Loan
e-Banking
Prime Share
Secured Loan
e-Pay
Share Certificates
Unsecured Loan
e-Statement
Visa Credit Card
Mobile Banking
®
ADD ADDITIONAL PRODUCTS/SERVICES BY:
Visiting CommunityChoiceCU.com,
calling us at 877.243.2528 or visiting
your nearest member center location.
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Enjoy the convenience
of our electronic services
The end of 9 to 5 banking
Access your Community Choice accounts from the convenience of your smart phone, tablet or desktop —
24 hours a day, seven days a week. Mobile banking and e-Banking provide you fast, free and secure access
so you don’t have to worry about visiting a member center. In addition, we offer the following complimentary
services which add value to your membership.
• e-Alerts
•e-Deposit
• e-Pay
• e-Statements and e-Notices
• Online account and loan applications
• Credit card inquiries
•Calculators
• Switch kit
e-Banking
e-Banking gives you complete control over your online experience thanks to a customizable interface
and a 360 degree view of accounts. Check account balances, view transaction history, pay bills, transfer
funds, pay loans, open share accounts, view pending direct deposits, as well as many other useful
features which you can learn more about on our website. Plus, our multi-factor authentication helps
ensure your account is safe from identity theft.
If you previously used eBill, your information will automatically transfer to e-Pay. To learn more about
e-Pay, please visit CommunityChoiceCU.com/eastside.
Mobile banking
Community Choice mobile app
The Community Choice mobile app gives you the freedom to deposit checks with e-Deposit, check
account balances, view transaction history, transfer funds and pay loans from anywhere. Once you have established your e-Bankng credentials, simply download the app to your device and login using your
e-Banking username and password.
Community Choice Visa mobile app
The Community Choice Visa mobile app give you access to your Community Choice credit card
information on-the-go! Use the Visa app to explore recent and pending purchases, view your account
balance and due date, make payments from anywhere, and report a card lost or stolen.
Learn more about our complete lineup of e-Services at
CommunityChoiceCU.com
7
Community Choice Foundation
Gives Big to local communities
The Credit Union is committed to the philosophy of people
helping people.
T
he Community Choice Foundation has generously supported countless
Southeast Michigan non-profits that improve the lives of some of our
region’s most vulnerable families. The Foundation remains committed to
organizations such as Vista Maria, Gleaners’ Food Bank, Cass Community
Social Services, Kids Without Cancer, and Life Remodeled.
The Community Choice Foundation is also committed to the future of our state.
By awarding more than $705,000 in college scholarships to students who
pledge to stay in Michigan after graduation, the Community Choice Foundation
encourages our best and brightest to use their time, talents and education to
improve Michigan’s future.
Community Choice Credit Union began when a group of neighbors agreed to pool their financial resources
by placing $5 in a bowl. This money was available for those individuals to borrow in a time of need.
Community Choice Credit Union continues the tradition of strength in numbers through its annual Give Big
Weekend. For one weekend every year, Community Choice Credit Union team members and their families
Give Big by volunteering together with a variety of area non-profits. Community Choice team members
have spent thousands of hours volunteering with organizations such as Gleaners’ Food Bank, The
American Red Cross, Vista Maria Shelter, The Detroit Zoo, Forgotten Harvest, The Michigan Miracle League
and area parks. The Foundation also donates toy bears to local fire departments to give to a child when
they’ve experienced a traumatic event.
We invite you to get involved with our Foundation through volunteering with us during Give Big Weekend,
encouraging friends or family to apply for a scholarship, or by contributing a donation to help us maximize
our community outreach initiatives. In addition, we encourage businesses to sponsor Scholars who will play
a pivotal role in the future of our great state.
8
Love earning rewards?
Let’s get together
TM
With the Community Choice Visa® Signature
CashBack credit card, you earn 1.5% cash
back on all your purchases, get enhanced
card security with chip technology, plus instant
access to dozens of other great benefits.
Earn cash back with no annual fee.
· Travel discounts and upgrades
· Entertainment and exclusive movie ticket offers
· Savings on fine wine and food
· Sports access to special events, game tickets and golf
· Shopping discounts from top retailers
· Complimentary 24-hour Visa Signature Concierge service*
Get a rate as low as 13.49% APR** on purchases and balance transfers, and pay no annual fee!
Apply today at CommunityChoiceCU.com, by calling 877.243.2528 or visit your nearest member center.
*Cardholders are responsible for the cost of any goods or services purchased by the Visa Signature Concierge on cardholders’ behalf.
**All rates are variable and disclosed as Annual Percentage Rates. Your rate will be based on your credit history. Rates are subject to change at any time.
Take advantage of our
extremely low mortgage
interest rates.
Interest rates on home mortgages are extremely favorable!
Now may be the right time for you to purchase the home of your
dreams or refinance your current mortgage into a lower fixed rate.
In today’s housing market where options are plentiful, the real risk
may be in waiting... so don’t delay. Visit CommunityChoiceCU.com
or call 877.243.2528 to learn more and apply for your loan today!
We can help you with your home financing needs:
•
•
•
•
Purchasing or building a new home
Financing a vacation property
Financing for a new roof, windows, siding or other
home improvement projects
Consolidating your credit card debt to lower your
monthly payments
877.243.2528
CommunityChoiceCU.com
NMLS ID# 451639
Member First Mortgage 866.898.1818
NMLS ID# 149532
memberfirstmortgage.com
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We look forward to seeing you at these
Credit Union member centers and ATM locations:
Dearborn Heights
25555 W. Warren Street
Redford
25447 W. Five Mile Road
Eastpointe
16345 E. Nine Mile Road
Royal Oak
1709 Crooks Road
Farmington Hills
31155 Northwestern Highway
Warren
7415 Chicago Road
Livonia
15420 Farmington Road
Livonia South
34930 Ann Arbor Trail
NuPath
A division of Community Choice
Credit Union
Milford
180 S. Milford Road
Flat Rock
26346 Gibraltar Road
New Hudson
30564 Lyon Center Drive E.
Holland
114 S. Waverly
Northville
41660 Six Mile Road
Wyandotte
1280 Biddle Avenue
Plus, your membership provides you access to more than 30,000 CO-OP Network ATMs.
Questions?
Speak to our Member Contact Center
by calling 877.243.2528 and selecting option 4
or visit our website at CommunityChoiceCU.com.
CommunityChoiceCU.com|877.243.2528