Facts and Figures 2013

Facts and Figures 2013
Facts and Figures 2013 | Contents
Contents
Preface
Figures in Brief
Passengers
Passenger Profile
Service Quality
International Comparison of Number of Passengers
Flight Movements
Freight and Mail
Destinations
Airlines
Average and Peak Values at Zurich Airport
Traffic Development
Comparison of Traffic Development Zurich–Geneva–Basel Passenger Flow
Environmental Data
Infrastructure of Zurich Airport
Landside Traffic
International Activities
Non-aviation Business
Awards
History of Zurich Airport
Plans of Zurich Airport
4
5
7
9
11
12
13
14
15
17
19
20
21
22
23
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24
25
26
27
28
29
3
Facts and Figures 2013 | Preface
Preface
Review
In 2013, a total of 24.9 million passengers travelled via
Zurich Airport, a year-on-year increase of 0.3%. This
exceeds the previous year’s record by almost 63,000
passengers. In comparison with other major European
airports, however, this growth is lower than the Euro­
pean average of 1.0% (ACI, Airports Council Inter­
national).
Despite the uncertain economic environment, in 2013
the Zurich Airport catchment area again proved to be
a stable and reliable market with a continuing increase
in demand for air travel. The number of local passengers rose by 2.2% to 16.6 million. At the same time,
the number of transit passengers passing through
­Zurich Airport declined by 3.5% to 8.2 million.
Despite slightly higher passenger volumes, in 2013 the
number of flight movements fell by 2.9% to 262,227.
Thanks to larger aircraft and generally better ­capacity
utilisation, the average number of passengers per
flight increased from 106 to 109. The seat load factor
likewise rose to 75.1%, an increase of 1% over the previous year.
Alongside this growth in traffic volumes, Zurich
­Airport achieved a number of milestones in 2013.
One particular highlight was being awarded the concession for the operation and expansion of ­Confins
Inter­national Airport in Belo Horizonte, Brazil, which
Flughafen Zürich AG won in November 2013 as part
of a consortium with the Brazilian company CCR
and Flughafen München GmbH. Another notable
milestone was the signing of the contract between
Flughafen Zürich AG and Swiss Life AG to jointly
­finance the large-scale real estate project “The Circle”.
Outlook
For 2014 Flughafen Zürich AG is expecting a modest
rise in passenger volumes of around 1%, accompanied
by a continuing slight decline in the number of flight
movements.
As part of the Terminal 2 upgrade project, the first airlines have occupied their new check-in desks in the
remodelled Check-in Hall South at the end of March
2014. Following the opening of the southern part of
the check-in zone, the renovation work will continue
in the northern part of the hall. Check-in capacity is
­being ­increased by a total of 16 desks. This comprehensive refurbishment project is set to continue until
the end of 2015.
In May 2014, Confiserie Sprüngli will move to new
premises immediately in front of the Migros super­
market in the Airport Center. Its contemporary ­design
as a transparent monolith promises to make it a real
eye-catcher. At the same time, the new Fernweh Bar
operated by Autogrill will open next door. Migros
will take over Confiserie Sprüngli’s old premises for
an ­expansion project which will see a doubling of its
sales area. The opening is scheduled for the end of
­November 2014.
The new fully enclosed noise protection hangar will
go into operation in the early summer of 2014. This
hangar will enable large long-haul aircraft up to the
size of a Boeing 747-800 to perform engine ground
testing. It will consequently be large enough to accommodate all aircraft types maintained at Zurich Airport.
The project to renovate the airport’s 38-year old runway 14/32 is now entering its main phase. ­Following
the preparatory work carried out over the past two
years, extensive renewal work has commenced on the
3,300 metre long and 60 metre wide concrete runway
since March 2014 and is due to be completed by mid-­
October 2014.
Further information about Zurich Airport may be
found on our website www.zurich-airport.com/­
company.
4
Facts and Figures 2013 | Figures in Brief
Figures in Brief
Passengers total
Scheduled and charter passengers
Local passengers
16,611,016
Transfer passengers
8,165,506
Passengers Europe
Passengers intercontinental
24,865,138
24,816,552
19,075,259
5,741,293
Passengers within Schengen 14,249,328
Passengers non-Schengen 10,567,224
General aviation and other passengers
Passengers per day on average
Flight movements total
Scheduled and charter flight movements
Flight movements Europe
198,172
Flight movements intercontinental
30,098
Flight movements within Schengen 154,064
Flight movements non-Schengen
74,206
General aviation and other flight movements
Flight movements per day on average
48,586
68,124
262,227
228,270
33,957
718
Tonnes freight total
415,362
Tonnes airfreight
292,934
Tonnes road transport1)
122,428
Tonnes freight Europe
Tonnes freight intercontinental
Tonnes freight per day on average
152,878
262,484
1,138
Tonnes mail total
Tonnes mail per day on average
37,062
102
Airlines flying from/to Zurich total
Scheduled airlines
Charter airlines
73
61
12
Destinations (cities) total
Destinations Europe
Destinations intercontinental
184
130
54
1)
n account of their size, some cargo shipments are transported by lorry to other European airports.
O
These road shipments are also allocated a flight number.
5
Facts and Figures 2013 | Figures in Brief
Top 10 scheduled destinations (number of passengers in 1,000)
London (LHR, LGW, LTN, LCY)
Vienna (VIE)
Berlin (TXL)
Amsterdam (AMS)
Dusseldorf (DUS)
Paris (CDG)
Frankfurt (FRA)
Barcelona (BCN)
Istanbul (IST)
Dubai (DXB)
Top 5 charter destinations (number of passengers in 1,000)
Antalya (AYT)
Heraklion (HER)
Palma de Mallorca (PMI)
Hurghada (HRG)
Rhodes (RHO)
101
23
19
15
14
Top 5 airlines (number of passengers in %)
Swiss International Air Lines
Air Berlin
Edelweiss Air
Lufthansa
British Airways
56.8
5.5
3.7
3.6
1.7
Check-in
Check-in 1
Check-in 2
Check-in 3
45 Check-in desks, 26 Self-check-in machines
91 Check-in desks, 12 Self-check-in machines
33 Check-in desks, 14 Self-check-in machines
Departure zones (number of departing passengers per zone in million)
Gates A
Gates B
Gates D Gates E
Top 5 aircraft types (share of flight movements in %)
Airbus A320
Avro RJ100 (RJ1H)
Airbus A319
Airbus A321
Fokker 100 (F100)
Employees at Zurich Airport total
Employees Flughafen Zürich AG
Employees at Zurich Airport excluding Flughafen Zürich AG
6
1,704
947
931
693
692
689
593
561
543
518
5.4
1.7
1.6
3.6
26
13
11
6
4
25,379
1,625
23,754
Facts and Figures 2013 | Passengers
Passengers
In 2013, the passenger volume at Zurich Airport came to a total of 24.9 million. Compared with 2012,
this represents a modest rise of 0.3%, exceeding the previous year’s record by almost 63,000 passengers.
The number of passengers in the scheduled flights segment grew by 0.8% in 2013, while charter flights saw a
substantial drop of 28.8%. General aviation declined by 4.4%.
1,774
1,795
Nov.
Dec.
2,270
2,272
2,443
2,219
2,174
May
1,645
Feb.
2,090
1,703
Jan.
2,000
1,998
2,500
Apr.
2,482
Total number of passengers per month (in 1,000)
1,500
1,000
500
Oct.
Sept.
Aug.
Jul.
Jun.
Mar.
0
Average number of passengers per hour
Arriving passengers
2,093
Hour
06.00–07.00
1,062
3,370
819
1,116
2,765
07.01–08.00
08.01–09.00
2,190
Departing passengers
860
3,461
09.01–10.00
1,952
10.01–11.00
4,014
1,637
11.01–12.00
1,727
4,863
12.01–13.00
2,302
839
13.01–14.00
800
14.01–15.00
15.01–16.00
3,529
16.01–17.00
1,258
1,326
2,750
923
848
1,382
3,926
17.01–18.00
18.01–19.00
19.01–20.00
2,011
2,806
1,346
1,077
2,104
20.01–21.00
2,408
21.01–22.00
1,628
22.01–23.00
1,313
1,614
7
Facts and Figures 2013 | Passengers
Passengers by kindABC
of traffic (change versus previous year)
ABC
Total: 24,865,138
ABC
ABC
98.6% (+0.8%)
Scheduled traffic
1.2% (–28.8%)
Charter traffic
0.2% (–4.4%)
General aviation & other traffic
0
10
20
30
40
50
60
70
80
90
100
Passengers* by origin and destination: Schengen/Non-Schengen
Total: 24,816,552
Non-Schengen
42%
Schengen
58%
Passengers* by origin and destination of the flight (change versus previous year)
Total: 24,816,552
Africa
2.6% (–14.4%)
Far East
6.6% (+5.0%)
Europe
76.9% (–0.1%)
Near/Middle East
4.6% (+3.2%)
North America
8.6% (+4.1%)
Latin America
0.8% (+1.1%)
Germany 20.3% (–5.1%)
Spain 11.8% (+15.5%)
Great Britain 10.7% (–2.4%)
Italy 6.4% (+5.6%)
France 6.1% (–6.5%)
Austria 5.2% (+8.2%)
Other European countries 39.5% (–1.9%)
ABC
Passengers*
by departure area
ABC
Gates A
48%
15%
Gates B
11%
Gates D
26%
Gates E
0
10
20
30
40
50
60
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing passengers interviewed: Gates A: 1,345, Gates B: 417, Gates D: 320, Gates E: 741
* Scheduled and charter flights
8
Facts and Figures 2013 | Passenger Profile
Passenger Profile
Gender (in %)
Female
Male
44
56
Age (in %)
16–25 years
26–44 years
45–64 years
65+ years
15
45
33
7
Purpose of travelling (in %)
Business trip
Leisure trip
37
63
Travelling class (in %)
First class/Business class
Economy class
5
95
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing passengers interviewed: 2,823
Development of Check-in method used since 2009 (local passengers in %)
70
62
60
57
50
49
48
38
40
30
20
10
20
27
28
25
26
15
19
35
20
22
19
17
16
15
15
3
3
3
3
3
2009
2010
2011
2012
2013
0
Multiple answers allowed
Check-in desk
Web check-in
Self-check-in machine
Bagagge drop off
Other check-in methods
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing local passengers interviewed: approx. 1,600 per year
9
Facts and Figures 2013 | Passenger Profile
Dwell time of passengers at Zurich Airport (local passengers in %)
≤30 minutes
31–60 minutes
61–90 minutes
>90 minutes
1
16
28
55
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing passengers interviewed: 2,823
Permanent residency of departing passengers (local and transfer passengers in %)
Switzerland
33
Germany
14
Great Britain5
France5
Other European countries
23
USA/Canada
10
Asia (Far East)
5
Other countries
5
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing passengers interviewed: 2,823
Passenger origin* – catchment area of Zurich Airport
* Origin of passengers who use Zurich Airport as a starting point for their travel (on an outbound flight)
Source: Survey on the topic of “Passenger Origin – Catchment Area of Zurich Airport”, 2012
Total of departing passengers interviewed: 4,449
10
Facts and Figures 2013 | Service Quality
Service Quality
Over 27,000 passengers and visitors were surveyed during 2013 for a range of market research studies conducted by Flughafen Zürich AG. The data collected enables the strengths and weaknesses of services, infrastructure and processes to be identified so that appropriate measures can be taken to continually improve quality and
services.
Top service criteria
Service criteria rated as “excellent” or “very good” by more than 80% of the passengers surveyed:
• Ground transportation to and from the airport
• Waiting time in check-in queue/line and at passport/personal ID inspection
• Efficiency of check-in staff
• Courtesy and helpfulness of airport staff, incl. check-in, inspection and security staff
• Thoroughness of security inspection
• Feeling of being safe and secure
• Cleanliness of airport terminal
• Flight information screens
Source: Airport Service Quality Study (ASQ), annual results 2013
Total of departing passengers interviewed: 2,823
Punctuality* (number of flight movements in %)
Arrivals
Departures
201320122011
838385
797981
20102009
7985
7682
* Up to a maximum of 15 minutes delay
11
Facts and Figures 2013 | International Comparison of Number of Passengers
International Comparison of Number of Passengers
Number of passengers in million compared with our benchmark airports in Europe
(change versus previous year)
London (LHR)
72.3 (+3.4%)
Paris (CDG)
62.1 (+0.8%)
Frankfurt (FRA)
58.0 (+0.9%)
Amsterdam (AMS)
52.6 (+3.1%)
Istanbul (IST)
51.3 (+14.0%)
Madrid (MAD)
39.7 (–12.2%)
Munich (MUC)
38.7 (+0.8%)
Moscow (DME)
30.8 (+9.2%)
Zurich (ZRH)
24.9 (+0.3%)
Copenhagen (CPH)
24.0 (+3.0%)
Vienna (VIE)
22.0 (–0.9%)
Brussels (BRU)
19.1 (+1.1%)
Milan (MXP)
17.9 (–3.1%)
0
10
20
30
40
50
60
70
80
90
100
Number of passengers in million compared with our benchmark airports worldwide
(change versus previous year)
Dubai (DXB)
66.4 (+15.1%)
Hong Kong (HKG)
59.6 (+6.4%)
Singapore (SIN)
53.7 (+3.7%)
Bangkok (BKK)
51.4 (–3.0%)
Shanghai (PVG)
47.2 (+5.1%)
Seoul (ICN)
41.7 (+6.4%)
Delhi (DEL)
36.7 (+7.3%)
Toronto (YYZ)
36.0 (+4.3%)
Tokyo (NRT)
35.4 (+7.6%)
Boston (BOS)
30.2 (+3.1%)
24.9 (+0.3%)
Zurich (ZRH)
0
12
10
20
30
40
50
60
70
80
90
100
Facts and Figures 2013 | Flight Movements
Flight Movements
22.9
Oct.
20
19.4
18.5
19.6
23.1
Sept.
24.1
23.2
22.9
21.8
21.1
20.9
25
24.6
Total number of flight movements per month (in 1,000)
15
10
5
Dec.
Nov.
Aug.
Jul.
Jun.
May
Apr.
Mar.
Feb.
Jan.
0
Average number of flight movements per hour
Arrivals
13
Hour
Departures
11
06.00–07.00
10
33
07.01–08.00
08.01–09.00
33
15
09.01–10.00
13
33
10.01–11.00
21
20
11.01–12.00
37
19
12.01–13.00
22
41
13.01–14.00
9
25
14.01–15.00
12
14
15.01–16.00
25
11
16.01–17.00
37
19
17.01–18.00
16
38
18.01–19.00
17
17
19.01–20.00
30
13
20.01–21.00
21
27
21.01–22.00
27
13
22.01–23.00
16
10
Flight movements by kind of traffic (change versus previous year)
Total: 262,227
86.1% (–1.7%)
Scheduled traffic
12.9% (–8.1%)
General aviation & other traffic
1.0% (–26.0%)
Charter traffic
0
10
20
30
40
50
60
70
80
90
100
13
Facts and Figures 2013 | Freight and Mail
Freight and Mail
Freight and Mail (change versus previous year)
Total: 452,424 tonnes
Mail
8.2% (+4.1%)
Road transport
27.1% (–3.9%)
14
Air cargo
64.7% (+0.5%)
Facts and Figures 2013 | Destinations
Destinations
184 scheduled non-stop destinations from Zurich in 64 countries (airport codes)
Europe, 130 airports, 36 countries
Ibiza (IBZ)
Alicante (ALC)
Inverness (INV)
Amsterdam (AMS)
Istanbul Atatürk (IST)
Antalya (AYT)
Istanbul Sabiha Gökçen (SAW)
Athens (ATH)
Izmir (ADB)
Barcelona (BCN)
Jerez De La Frontera (XRY)
Bari (BRI)
Jersey (JER)
Belgrade (BEG)
Joensuu (JOE)
Berlin Tegel (TXL)
Kiev (KBP)
Berne (BRN)
Kittilä (KTT)
Birmingham (BHX)
Korfu (CFU)
Bodrum (BJV)
Kos (KGS)
Bologna (BLQ)
Krakow (KRK)
Bremen (BRE)
Lamezia-Terme (SUF)
Brindisi (BDS)
Lanzarote (ACE)
Bristol (BRS)
Larnaca (LCA)
Brussels (BRU)
Las Palmas (LPA)
Bucharest (OTP)
Leipzig (LEJ)
Budapest (BUD)
Lisbon (LIS)
Burgas (BOJ)
Ljubljana (LJU)
Cagliari (CAG)
London City (LCY)
Calvi (CLY)
London Gatwick (LGW)
Catania (CTA)
London Heathrow (LHR)
Cologne (CGN)
London Luton (LTN)
Copenhagen (CPH)
Lourdes/Tarbes (LDE)
Dalaman (DLM)
Lugano (LUG)
Dresden (DRS)
Luxembourg (LUX)
Dublin (DUB)
Lyon (LYS)
Dubrovnik (DBV)
Madrid (MAD)
Dusseldorf (DUS)
Malaga (AGP)
Edinburgh (EDI)
Malta (MLA)
Elba (EBA)
Manchester (MAN)
Faro (FAO)
Menorca (MAH)
Florence (FLR)
Milan (MXP)
Frankfurt (FRA)
Moscow Domodedovo (DME)
Fuerteventura (FUE)
Funchal (FNC)
Moscow Scheremetjewo (SVO)
Gdansk (GDN)
Munich (MUC)
Geneva (GVA)
Mykonos (JMK)
Graz (GRZ)
Naples (NAP)
Guernsey (GCI)
Nice (NCE)
Hamburg (HAM)
Nis (INI)
Hanover (HAJ)
Nuremberg (NUE)
Helsinki (HEL)
Ohrid (OHD)
Heraklion (HER)
Olbia (OLB)
Heringsdorf (HDF)
Oslo (OSL)
Paderborn (PAD)
Palermo (PMO)
Palma de Mallorca (PMI)
Paris Charles de Gaulle (CDG)
Patras (GPA)
Podgorica (TGD)
Porto (OPO)
Prague (PRG)
Pristina (PRN)
Reykjavik (KEF)
Rhodes (RHO)
Riga (RIX)
Rimini (RMI)
Rome (FCO)
Rostock-Laage (RLG)
Salzburg (SZG)
Samos (SMI)
Santiago De Compostela (SCQ)
Sarajevo (SJJ)
Shannon (SNN)
Skopje (SKP)
Sochi (AER)
Sofia (SOF)
Split (SPU)
St. Petersburg (LED)
Stockholm (ARN)
Stuttgart (STR)
Sylt (GWT)
Tenerife (TFS)
Thira (JTR)
Umea (UME)
Valencia (VLC)
Varna (VAR)
Venice (VCE)
Verona (VRN)
Vienna (VIE)
Warsaw (WAW)
Zadar (ZAD)
Zagreb (ZAG)
Zakynthos (ZTH)
Schengen
Non-Schengen
15
Facts and Figures 2013 | Destinations
North America, 14 airports, 2 countries
Montreal (YUL)
Atlanta (ATL)
New York (JFK)
Boston (BOS)
Newark (EWR)
Chicago (ORD)
Philadelphia (PHL)
Los Angeles (LAX)
San Francisco (SFO)
Miami (MIA)
Tampa (TPA)
Toronto (YYZ)
Vancouver (YVR)
Washington (IAD)
Latin America, 4 airports, 4 countries
Cancun (CUN)
São Paulo (GRU)
Punta Cana (PUJ)
Varadero (VRA)
Near and Middle East, 6 airports, 6 countries
Amman (AMM)
Doha (DOH)
Beirut (BEY)
Dubai (DXB)
16
Muscat (MCT)
Tel Aviv (TLV)
Far East, 11 airports, 8 countries
Bangkok (BKK)
Beijing (PEK)
Delhi (DEL)
Hong Kong (HKG)
Male (MLE)
Mumbai (BOM)
Phuket (HKT)
Seoul (ICN)
Shanghai (PVG)
Singapore (SIN)
Tokyo (NRT)
Africa, 19 airports, 8 countries
Agadir (AGA)
Algier (ALG)
Cairo (CAI)
Cape Town (CPT)
Casablanca (CMN)
Dar es Salaam (DAR)
Djerba (DJE)
Enfidha-Hammamet (NBE)
Hurghada (HRG)
Johannesburg (JNB)
Kilimanjaro (JRO)
Luxor (LXR)
Marrakech (RAK)
Marsa Alam (RMF)
Mauritius (MRU)
Mombasa (MBA)
Nairobi (NBO)
Sharm El Sheikh (SSH)
Tunis (TUN)
Facts and Figures 2013 | Airlines
Airlines
61 scheduled airlines (airline code)
Adria Airways (JP)
Aer Lingus (EI)
Aeroflot Russian Airlines (SU)
Air Baltic (BT)
Air Berlin (AB)
Air Canada (AC)
Air Dolomiti (EN)
Air France (AF)
Air Malta (KM)
Air Serbia (JU)
Alitalia (AZ)
American Airlines (AA)
Austrian Airlines (OS)
B&H Airlines (JA)
Belair Airlines (4T)
Blue Islands (SI)
BMI Regional (BM)
British Airways (BA)
Bulgaria Air (FB)
Croatia Airlines (OU)
Cyprus Airways (CY)
Czech Airlines (OK)
Darwin Airline (F7)
Delta Air Lines (DL)
easyJet (U2)
Edelweiss Air (WK)
El Al Israel Airlines (LY)
Emirates (EK)
Eurolot (K2)
Finnair (AY)
Germanwings (4U)
Hainan Airlines (HU)
Helvetic Airways (2L)
Iberia (IB)
Icelandair (FI)
InterSky (3L)
KLM (KL)
Korean Air (KE)
LOT Polish Airlines (LO)
Lufthansa (LH)
Montenegro Airlines (YM)
Niki (HG)
OLT (OL)
Oman Air (WY)
Pegasus Airlines (PC)
Qatar Airways (QR)
Royal Air Maroc (AT)
Royal Jordanian (RJ)
SAS Scandinavian Airlines (SK)
Singapore Airlines (SQ)
SunExpress (XQ)
Swiss International Air Lines (LX)
TAP Portugal (TP)
Thai Airways (TG)
Tunis Air (TU)
Turkish Airlines (TK)
Ukraine International Airlines (PS)
United Airlines (UA)
US Airways (US)
Vueling (VY)
WOW air (X9)
17
Facts and Figures 2013 | Airlines
12 charter traffic (airline code)
Air Cairo (MC)
Atlasjet International Airways (KK)
Corendon Airlines (7H)
Enter Air (ENT)
Freebird Airlines (3F)
Latpass (JQ)
Nouvelair Tunisie (BJ)
Onur Air (8Q)
Sky Airlines (ZY)
Skywork (SX)
Tailwind Airlines (TI)
Travel Service (QS)
ABC by alliance/segment (in %)
Passengers
ABC
Star Alliance
69.5
10.0
One World
4.1
Sky Team
Charter traffic
1.2
0
10
20
30
40
50
60
70
80
Passenger and apron handling (passengers: scheduled and charter)
Total: 24,816,552
Aviation Handling Partner Switzerland AG
0.1%
Airline Assistance Switzerland AG
1.8%
Dnata Switzerland AG
8.8%
18
Swissport International AG
89.3%
Facts and Figures 2013 | Average and Peak Values at Zurich Airport
Average and Peak Values at Zurich Airport
Passengers
Average value
Peak value
Per day
Per month
68,1242,072,095
89,5572,481,305
Flight movements
Average value
Peak value
71821,852
85624,642
Freight
Average value
1,13834,614
Peak value
1,59836,534
Passengers per day
Peak days and average days (in 1,000)
90
80.8
82.5
80
89.6
88.6
84.5
80.1
73.2
78.9
75.9
74.1
70
69.1
69.8
68.5
88.9
85.5
73.3
73.3
70.3
64.6
60
59.2
58.8
50
72.1
58.0
55.0
Peak value
21.12.
03.11.
06.10.
29.09.
04.08.
27.07.
28.06.
17.05.
21.04.
22.03.
17.02.
06.01.
40
Average value per month
19
Facts and Figures 2013 | Traffic Development
Traffic Development
24.8
24.9
2009
22.9
2008
24.3
20.7
19.2
21.9
2004
22.1
2003
17.9
17.3
15
2011
2012
2013
12.8
15.4
17.9
20
17.0
22.7
25
21.0
Number of passengers (in million)
10
5
0
1990
1995
2000
2001
2002
2005
2006
2007
2010
387.7
262.2
374.3
2010
2011
2012
2013
415.4
363.3
270.0
372.4
2009
418.8
2008
279.0
275.0
2007
415.0
268.5
2006
268.8
260.8
2005
411.0
267.4
2004
262.1
266.7
2003
363.5
282.2
269.4
250
219.9
300
244.5
350
309.2
325.6
Number of flight movements (in 1,000)
200
150
100
50
0
1990
1995
2000
2001
2002
344.4
389.8
400
325.8
500
421.8
439.3
600
492.9
545.4
Freight and mail volumes (in 1,000 tonnes)
300
200
20
21.7
23.0
21.7
23.0
21.5
22.9
25.3
32.2
28.7
28.1
32.9
35.6
37.1
1990
Freight
22.8
0
17.1
15.7
100
1995
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
Mail
100
0
Zurich
1990
Geneva
1995
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
52.4
93.9
2010
2011
452.5
454.4
2012
188.8
192.9
161.7
262.2
270.0
279.0
268.8
5.9
5.4
7.8
14.4
17.9
22.7
21.0
24.9
24.8
24.3
22.9
21.9
22.1
20.7
19.2
17.9
17.3
17.0
15.4
13.9
13.1
11.9
11.3
11.5
10.9
9.9
9.4
8.6
8.1
7.6
7.5
6.2
5.1
4.1
3.9
4.3
4.3
2012
87.3
87.4
87.6
149.9
262.1
275.0
2011
2011
2012
2013
94.3
2010
46.3
447.9
2009
77.2
2008
2010
103.7
439.1
147.7
160.6
268.5
2009
53.0
107.6
56.2
50
62.1
158.4
4.0
3.3
2.5
2.5
3.6
3.6
3.8
2008
38.2
373.1
419.9
2007
29.3
31.2
101.4
61.7
260.8
267.4
266.7
269.4
282.2
2007
36.1
2006
399.6
144.4
139.7
134.8
134.0
132.0
309.2
2006
36.8
44.1
2005
60.6
62.3
57.9
64.1
88.0
200
386.2
2004
2005
37.6
36.0
2003
393.9
2002
2004
39.0
32.2
2001
2003
386.5
2000
2002
411.5
1995
2001
42.6
34.3
500
Geneva
128.7
99.5
325.6
350
2000
42.1
31.4
1990
1995
444.8
Zurich
Geneva
133.4
104.9
5
2.4
12.8
20
38.0
31.4
514.6
600
568.2
244.5
300
106.5
6.0
10
37.4
70.5
400
1990
64.3
1.8
25
45.2
80.0
0
456.4
100
219.9
Zurich
78.1
42.0
150
98.6
250
52.5
0
341.5
15
65.9
28.9
Facts and Figures 2013 | Comparison of Traffic Development Zurich–Geneva–Basel
Comparison of Traffic Development
Zurich–Geneva–Basel
Comparison of number of passengers (in million)
Basel
2013
Comparison of number of flight movements (in 1,000)
Basel
2013
Comparison of freight and mail volumes (in 1,000 tonnes)
300
200
Basel
21
Facts and Figures 2013 | Passenger Flow
Passenger Flow
Total departing local passengers
Schengen area
1
2,355,300
6
1,229,000
Non-Schengen area
2
2,758,300
7
Boarding pass control
3
562,000
8
4,850,400
4
3,360,200
9
2,061,400
5
1,049,000
10
ACd = Airside Center downstairs
ACu = Airside Center upstairs
22
257,000
363,800
Facts and Figures 2013 | Environmental Data/Infrastructure of Zurich Airport
Environmental Data
2013201220112010
Fuelling volumes
Kerosene (m3/a)
1,444,4371,443,7361,415,8531,325,940
Avgas (m3/a)
307322388358
Diesel (m3/a)
2,7703,0012,9973,269
Petrol (m3/a)
528495
569442
Natural gas (kg)
167,760141,153106,87965,468
De-icers (m3/a)
Aircraft de-icing (m3/a)
2,9111,4231,7052,514
Surface de-icing fluid (m3/a)
2,7951,2831,2961,991
Surface de-icing solid (t/a)
7.5030
Power (MWh/a)
Heat and electricity
314,515306,843293,665317,950
Water
Fresh water consumption (m3/a)
578,552588,611*586,805*530,372
Utilized groundwater (m3/a)
141,886122,853*102,325*103,502
Utilized rainwater (m3/a)
13,42713,524*9,585*10,807
* Retroactive new method for calculating consumption figures
Infrastructure of Zurich Airport
Situation
Geographic situation
47° 27’ 30’’ N, 08° 32’ 53’’ E
Height above sea level
422 m (at the Airport Reference Point)
Total area
880 ha (according to the framework concession of the 5th construction stage)
Cantonal wildlife reserve
74 ha of the airport ground (of which 32 ha fens)
Runways and taxiways
The runways are designated according to their geographical orientation expressed in degrees of the compass.
Runway 16/34
Runway 14/32
Runway 10/28
Apron area
3,700 m long, 60 m wide
3,300 m long, 60 m wide
2,500 m long, 60 m wide
785,000 m2
Gates and stands
Gates scheduled and charter handling
Bus gates scheduled and charter handling
Open apron stands scheduled and charter handling
Open apron stands general aviation
Hangar stands general aviation
64
42
41
134
66
Skymetro
The Skymetro connects the Transfer and Shopping area A to gates E. It is the most frequented cable railway of
Switzerland.
Capacity
Passengers
Length of line
8,200 persons per hour and direction
600,000–700,000 per month
1,138 m
23
Facts and Figures 2013 | Landside Traffic
Landside Traffic
Distance from the town centre of Zurich: 9 km
Public transportation
Every day around 70,000 people make use of the public transport infrastructure at Zurich Airport, approximately
30% of whom are transferring between public transport services. Some 350 rail, 738 bus and 402 tram services
provide direct connections every day to all areas of Switzerland and also to neighbouring countries. Train services
from and to Zurich run every 10 minutes. The Glattalbahn tram services 10 and 12 link Zurich Airport to communities in the Glatt valley and Zurich city at 7.5 minute intervals. 16 bus routes serve local destinations around the
airport. With 16 platforms, the covered bus terminal is the largest in Switzerland.
Direct train connections from Zurich Airport
Private transportation
Zurich Airport is connected to the motorway network and possesses the largest parking infrastructure of all
Switzerland.
Parking spaces at Zurich Airport in total
Total parking spaces in multi-storey car parks (Flughafen Zürich AG)
Multi-storey car park P1
Multi-storey car park P2
Multi-storey car park P3
Multi-storey car park P6
24
17,100
11,800
2,400
2,600
2,800
4,000
Outdoor parking spaces in total (Flughafen Zürich AG) P40
P60
Further outdoor parking spaces
5,300
600
500
1,800
Parking spaces of other companies at Zurich Airport
2,400
Facts and Figures 2013 | International Activities
International Activities
In terms of its international activities, Flughafen Zürich AG is focusing its attention on the Indian and Latin
­American markets, in which it already has a foothold. Markets in Eastern Europe, the Middle East and South-East
Asia are also being analysed and relevant expansion opportunities in suitable markets investigated. In addition
to the airport in Bangalore, India, Flughafen Zürich AG will be involved in ten airports in Latin America in future,
­including the new venture at the airport in Brazil.
Airport
Location
PassengersPassengersPassengersPassengers
2010
2011
2012
2013Engagement
Bengaluru International
Bangalore, India
11.8 Mio. 12.6 Mio. 11.9 Mio. 12.7 Mio. 5% share, Operation and ­Management
Airport (BLR)
Agreement
Aeropuerto International
El Dorado (BOG)
Bogotá, Colombia
18.6 Mio.
20.5 Mio.
22.4 Mio.
25.0 Mio. Technical Service Agreement
Curaçao International
Curaçao
1.4 Mio.
1.6 Mio.
1.7 Mio.
1.7 Mio. 7.6% share (indirect), Operation and
Airport (CUR)
Management Agreement
El Tepual (PMC)
Puerto Montt, Chile
813,000928,000
1.15 Mio.
1.27 Mio.16.6% share (indirect), Operation and ­
Management Agreement
Diego Aracena (IQQ)
Iquique, Chile
855,000
1.07 Mio.
1.17 Mio.
1.26 Mio.49% share (indirect), Operation and Management Agreement
Cerro Moreno (ANF)
Antofagasta, Chile
1.2 Mio.
1.3 Mio.
1.6 Mio.
1.9 Mio.49% share (indirect), Operation and Management Agreement
Aeropuerto Internacional
Toncontín (TGU) Tegucigalpa, Honduras
429,000528,000581,000587,000 Technical Service Agreement
Ramón Villeda
Morales (SAP) San Pedro Sula, Honduras
741,000783,000769,000763,000 Technical Service Agreement
Aeropuerto Internacional
Goloson (LCE)
La Ceiba, Honduras
180,000188,000175,000148,000 Technical Service Agreement
Juan Manuel Gálvez
Roatán, Honduras
International Airport (RTB)
214,000247,000248,000263,000 Technical Service Agreement
Aeroporto Internacional
Belo Horizonte, Brazil 7.3 Mio.
9.5 Mio. 10.4 Mio. 10.3 Mio. 12.2% share (indirect), Operation and
de Confins (CNF)* Management Agreement
* The signing of the concession agreement for 30 years is scheduled for the spring of 2014
Zurich, Equity
San Pedro Sula, TSA
Roatán, TSA
Tegucigalpa, TSA
La Ceiba, TSA
Switzerland
India
Honduras
Netherlands
Antilles
Colombia
Curaçao,
O&M, Equity
Bogotá, TSA
Bangalore,
O&M, Equity
Brazil
Iquique, O&M, Equity
Antofagasta, O&M, Equity
Belo Horizonte, O&M, Equity
Chile
Puerto Montt, O&M, Equity
25
Facts and Figures 2013 | Non-aviation Business
Non-aviation Business
An increase of 5.2% to CHF 370.6 million was reported for revenue from non-aviation operations. The proportion of this revenue which is generated outside flight operations is now around 38%.
Retail, tax & duty-free and food & beverage operations made the biggest contribution to growth, with turn­overbased revenue showing year-on-year increases of 5.7% and 4.9% respectively. This gratifying trend confirms
that the decision to optimise the retail portfolio was correct. Thanks to the centralised security checks, passengers generally spend more time in the Airside Center which, together with the various new openings and projects
in the retail and food & beverage segments, has had a positive impact on retail revenues. The average spend per
departing passenger saw a further rise to CHF 43.20 in 2013.
Public area (landside)
Number of retail shops
Number of public restaurants
53
32
Passenger area (airside, after boarding pass control)
Number of retail shops
Number of restaurants
Number of exchange offices Number of tax refund offices
63
19
3
1
Non-aviation revenues (change versus previous year)
Service revenues
9.5% (+32.1%)
Commercial and parking revenues
55.6% (+4.1%)
Revenues from
facility management
34.9% (+1.2%)
Parking revenues 33.3% (+2.4%)
Retail, tax & duty-free 44.8% (+5.7%)
Food & beverage 7.3% (+4.9%)
Advertising spaced and promotion 8.1% (–0.8%)
Source: Annual Report 2013, Flughafen Zürich AG
26
Other commercial revenues 6.5% (+8.1%)
Facts and Figures 2013 | Awards
Awards
ASQ Award
In its Airport Service Quality (ASQ) Awards, the
­leading international umbrella organization of airport operators ACI (Airports Council International)
­recognised Zurich Airport as the second-best ­airport
in ­Europe for general customer satisfaction. In the
­category of “Airports Handling 15–25 Million Passengers per Year”, Z
­ urich came fifth in the world.
World Travel Award
At the 2013 World Travel Awards, Zurich Airport
was again voted – for the tenth time in succession –
­Europe’s Leading Airport for its customer-friendliness
and generally high quality standards. Moreover, it was
ranked among the best three airports in the world for
the second time since 2011.
The prestigious World Travel Award has honoured
outstanding service providers in the travel and tourism
sector since 1993. Considered to be the “Oscars” of
the travel industry, the rankings are calculated from an
online poll of travel industry insiders and passengers
from all over the world.
Skytrax World Airport Award
The World Airport Award is presented by London-­
based aviation research advisors Skytrax based on
­ratings submitted by over 12 million passengers from
around the globe. From the 395 participating airports,
in 2013 Zurich Airport took first place in the categories “Best Airport – 20–30 Million Passengers”, “Best
Airport Staff in Europe”, and “Best Airport for Baggage
Delivery”. These awards confirm the high standard of
passenger services at Zurich Airport.
ACW – Air Cargo World Award
For the second year in succession, Zurich Airport was
presented with the Air Cargo Excellence Award for its
freight handling services. As in the previous year, in
2013 Zurich Airport again came top in the category
“Europe – Up to 399,999 Tonnes” (of freight flown). In
the worldwide rankings, Zurich Airport tied for third
place with Dubai, Tokyo and Munich.
The international freight magazine “Air Cargo World”
has rated the service and quality of freight handling
of various airports since 2005, along with their price/
performance ratio, infrastructure and the service provided by the agencies involved. It is the only inter­
national award for freight handling at airports.
27
Facts and Figures 2013 | History of Zurich Airport
History of Zurich Airport
2013Opening of car park P6 following its expansion to
the south, making it the biggest car park at Zurich
­Airport
2011Opening of the new Dock B, the centralised security
check building and the observation deck
2011Rejection of municipalities’ initiative II and its counterproposal by voters of the Canton of Zurich, and
consequently a resounding “no” to blocking further
development of the airport
2011Opening of the first arrival duty-free store at ­Zurich
Airport after the “Federal Act on the Purchase of
­Duty-Free Goods at Airports” comes into force
2010Flughafen Zürich AG’s climate protection programme gains high level accreditation from ACI
­EUROPE
2010Extension of the night-time flight curfew by one hour
in order to accommodate the needs of local residents for quiet
2010From 28 March, daily arrival and departure of the
world’s largest passenger aircraft, an Airbus A380
from Singapore Airlines
2010The brand name of Flughafen Zürich AG is changed
from “Unique” to “Zurich Airport”
2009Successful segregation of Schengen and non-­
Schengen zones at Zurich Airport
2008Opening ceremony to launch of the new Glatt valley
tram service between central Zurich and the airport
2008
Opening of the Radisson Blu hotel at Zurich Airport
2008Opening of the new international airport in
­Bangalore (India), in which Flughafen Zürich AG has
a stake and performs a management role
2004Opening of the new bus terminal and the Airside
Center
2003Opening of Dock E along with Skymetro, the new
passport control hall and the new baggage claim hall
2003Opening of the new building section of Airport
­Shopping and inauguration of Check-in 3
2001
Grounding of Swissair fleet
2001Opening of the new baggage sorting system at
­Zurich Airport
2000Flughafen Zürich AG is formed from the merger of
Flughafendirektion (FDZ) and Flughafen-Immo­
bilien­gesellschaft (FIG) and operates under the
brand “Unique”, following a referendum in the
­Canton of Zurich on airport privatisation
28
2000
Inauguration of the expanded Freight East complex
1997Swisscontrol (now Skyguide) moves into the new Air
Navigation Center
1996Completion of the remodelled and extended customs/arrival hall in Terminal A and opening of the
new freight inspection area by the cantonal police
1995Opening of the new Airport Forum conference centre and Café Orion in office building PA (now Prime
Center 1)
1992Inauguration of the remodelled departure hall in Terminal A as the “Swissair Terminal” (now Terminal 1)
1984–1986Opening of the Operation Center, Dock A and the
new control tower
1980
Opening of the SBB airport train line
1975
Opening of Dock B
1974Opening of the General Aviation Center (GAC) for
private aviation and inauguration of the maintenance
area for technical services
1972
The ban on night-time flights comes into effect
1953
Official opening of Zurich Airport
1948
First takeoffs and landings on west runway
Arrival
Gates E
Check-in
Coach
Hotel bus
Radisson Blu Hotel,
Zurich Airport
Railway
Regional bus
Rental car centre
De-icing pad
Shopping
Taxi
Skymetro to Gates E
Tramway
Valet parking
1 Prime Center 1
Gates A
2 Prime Center 3
3 Office Center
Driveway
departures/arrivals
4 Operation Center 1
6
Gates B/D
5
1
4
2
5 Operation Center 2
6 Operation Center 3
Cargo West
7 Operation Center 4
7
Car parks
Cargo East
Zurich
Airport
Train to/from
Winterthur/St. Gallen
Train to/
from Zurich
Cargo
Gas station
A51 Bülach/
Schaffhausen
3
A1/A20/A51
Zurich/Berne/Basel/St. Gallen
Werft
(from the airport)
Werft
(to the airport)
29
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ba
hn
Sc

tt -S
tr.

A1
C
to
Au
LO
32
1000-649
1st edition, 600 copies
Status: April 2014
All information subject to change
Flughafen Zürich AG
P.O. Box, CH-8058 Zurich-Airport
www.zurich-airport.com