2009/2010 - Fritidsresor
Transcription
2009/2010 - Fritidsresor
Responsible Leadership & Sustainable Development Report TUI Nordic 2009/2010 Fritidsresor/Star Tour/Finnmatkat & TUIfly Nordic Financial year: 1 okt 2009–30 sep 2010 This report focuses on TUI Nordic’s environmental and social responsibility work. It is not intended to be a complete description of all ongoing activities but describes environmental performance and focus areas during the latest financial year. From 2008 the reporting is done over the financial year. Not by calendar year. TUI Nordic Facts and Figures Destinations Portugal Other 1% 6% Italy 3% Egypt 23% 6% Spain (incl. Majorca) 6% Canary Islands Cyprus 9% 19% Turkey 10% Long haul (Thailand, Maldives, Mexico etc) 17% Greece Customers: 1 143 000 (excl. Nazar) Employees: 1 505 (incl. TUIfly Nordic) Guest nights: 9 362 044 (excl. Nazar) Responsible Leadership and Sustainable Development TUI Nordic sustainability work focuses on two areas Environment and Climate Change Social Responsibility (SR) TUI Nordic Environmental Report 2009/2010 Environment and Climate Change CO 2 emissions per customer 2009/2010 The graph below shows the distribution of CO2-emission from flight, transfer, hotel stay and administration for an average custo mer staying seven days at a Blue Village Hotel in Gran Canaria. The flight is assumed a return trip Stockholm-Las Palmas in a TUIfly Nordic Boeing 757-200 aircraft. Did you know? The total emissions for each customer varies every year depending on our destinations. An increased number of long haul flights increases the influence of the flight part in the diagram below which is already the main contributor to the overall emissions. Our own airline TUIfly Nordic was the first charter airline in the world to be environ mentally certified! Distribution of CO 2 emissions Transfer Administration Hotel 0,2% 0,2% 7,2% Flight 92,4% Environment and Climate Change CO 2 emissions 2009/2010: Transport Transport includes transportation of customers to and from destinations and their transportation between airport and hotel. TUIfly Nordic and external airlines Apart from our own environmentally certified airline TUIfly Nordic, TUI Nordic used third party airlines to transport 591 462 customers back and forth to our destinations resulting in a total consumption of 135 625 tonnes of jet fuel generating 427 219 tonnes of CO 2. Fuel consumption on average was 2.70 liters per 100 passenger kilometers. Data on external airlines fuel consumption is estimated using standard data available for the aircraft types used. Please refer to TUIfly Nordic Environmental Reports for information on TUIfly Nordic’s fuel data. Bus transfer TUI Nordic always encourages customers to use our bus transfers between airport and hotel instead of taking a taxi. The number of customers opting for bus transfer increased by 33% from 2008/2009. The bus transfer contributes with 1.4 kg of CO 2 per return passenger. % of customers choosing bus transfer: 100 84% 63% 80 60 40 20 2008/2009 2009/2010 0 Blue Train Our Blue Train product has seen an increase in volume by 27% in the past year. Blue Train is our most environmentally friendly product but customer demand still only amounts to 0.3% of TUI Nordic’s total passenger volume. From previous year the CO 2 emissions per passenger increased from 65 kg to 74.7 kg due to new destinations and departure locations which increased the length of the journeys. 2009/2010 TUIfly Nordic Litres/100 paxkm CO 2 total (tonnes) No of customers 2.66 361 201 680 264 External Airlines* Litres/100 paxkm** CO 2 total (tonnes) No of customers 2.70 427 219 591 462 * Excludes non-charter airline customers (reguljärflyg) ** Based on estimated average consumptions for different aircraft types If you want to stay in one of our certified hotels - look for this symbol: FOR A BETTER ENVIRONMENT Environment and Climate Change CO 2 emissions 2008/2009: Destination Sustainability in Blue Village Hotels All our BlueVillage Hotels either are or are in the process of being environmentally certified according to the ISO 14001 standard. We choose this standard as it is known internationally and requires the hotels to constantly improve their environmental performance. In our plan “Sustainability in Blue Village Hotels” we work continuously with the hotels to make them fossile-free by introducing solar heating and replacing gas used in kitchens with biogas. Our goal is to make all our Blue Villages climate neutral in the future. The average CO 2 emission/guest night on our hotels varies during the year and is very dependant on wheter we have new hotels in our product line and the weather at the locations. Cold winters or very warm summers increase the use of electricity for heating and vice versa. Blue Village – average CO2 emission/guest night For our other hotels the exact numbers for water and energy consumption are not available but we estimate them to be slightly higher than for Blue Village. For estimation purposes we assume our guests use 250 liters of water, 15 kWh of electricity and 5 kWh of heating per guest night adding up to 9 kg of CO 2 per guest night. 7,6 kg 6,4 kg 2007 6,5 kg 2008/2009 2009/2010 TUI Nordic limits for Blue Village Hotels (per guest night) Water 250 liters Electricity 15 kWh Heating 5 kWh EU ECO label limits for hotels (per guest night) Water 250–350 liters Electricity 25 kWh (350 with pool) Heating 5–10 kWh (10 kWh if hotel has restaurant) 8 7 6 5 4 3 2 1 0 Environment and Climate Change CO2 emissions 2009/2010: Administration Administration includes electricity and heating for our offices and shops in the Nordic countries. Energy and electricity use is registered every month in our energy management system and all our offices and shops are now supplied with energy from renewable resources. Next year we will open a new shop in Copenhagen where we from the start build-in energy saving solutions such as energy saving lights and power management. 2009 Total Area Offices & shops Electricity total Heating total CO 2 totalt CO 2 per customer Electricity kWh/m2 15 182 m2 1 718 844 kWh 1 518 200 kWh 1 256 tonnes 1.1 kg 128 Electricity in administration 148 138 kWh/m2 150 128 120 90 60 30 2007 2007 2007 0 Data sources, calculations and assumptions TUIfly Nordic 2007 2008/20092009/2010 Litres/100paxkm CO 2 totalt (kg) Load factor 2.75 315 485 100 93.1 % 2.78 355 997 250 93.7 % 2.66 361 201 050 94.1% 740 684 63% 0.0140 kg 1 039 920 kg 1.4 kg 1 021 443 84% 0.0140 kg 1 434 106 kg 1.4 kg 2700 0.2% 0,0312 kg 175 622 kg 65.0 kg 3420 0.3% 0.0312 kg 255 454 kg 74.7 kg 15 182 m2 1 904 195 kWh 1 518 200 kWh 1 348 tonnes 1.15 kg 138 15 182 m2 1 718 844 kWh 1 518 200 kWh 1 256 tonnes 1.1 kg 128 Bus transfer No of sold transfers (return)- % of customer- CO 2 per paxkm 0.0140 kg CO 2 total 990 000 kg CO 2 per customer 1.6 kg Blue Train Customers % of customers- CO 2 per paxkm- CO 2 total- CO 2 per customer- Administration Total Area Offices & shops Electricity total Heating total CO 2 totalt CO 2 per customer Electricity kWh/m2 15 419 m2 2 281 947 kWh* 1 630 960 kWh ca 1 504 tonnes ca 1.2 kg 148 * Electricity use partly based on estimations. Refer to page ”Data sources, calculations and assumptions” for details. Note period is 1 jan–31 dec. Bus transfer Bus Transfer was used by 1 021 443 customers between airport and hotel at destination. This generated 1 434 106 kg CO 2 which corresponds to 1,4 kg CO 2 per customer. CO 2 emissions from bus transfer is based on: Average 50 km transfer, 52 seats, 73% occupancy rate, 2 liter diesel per 10km. Blue Train Our Blue Train product transported 3400 customers 8 187 640 passenger kilometers which generated 255 454 kg of CO 2 corresponding to 74.7 kg CO 2 per customer. SJ, danish DSB and DB in Germany estimate 0.0312 kg CO 2 per passenger kilometer. Administration Assumptions: 1 kWh electricity = 0,469 kg CO2 and 1 kWh heating = 0,266 kg CO 2. Energy for heating assumed 100 kWh/m2/year. Water is not separately measured. Hangar and Nazaar offices excluded.Electricity and heating is based on registered area in Agenda2100. Electricity/m2 is based on area with registra tion in Agenda2100 not to underestimate kWh/m2 (reduced by 1773 m2 in 2009) Third Party Airlines Apart from its own airline TUIfly Nordic, TUI Nordic used third party airlines to transport 591462 custo mers back and forth to our destinations resulting in a total consumption of 135 625 tonnes of jet fuel generating 427 219 tonnes of CO 2. Fuel consumption on average was 2.70 liters per 100 passenger kilo meters excluding positioning, maintenance and technical flights. Data on external airlines fuel con sumption is estimated using standard data available for the aircraft types used. Please refer to TUIfly Nordic Environmental Reports for informa tion on TUIfly Nordic’s fuel data. 2007 2008/20092009/2010 Blue Village Hotels Hotels 16 Guest nights- Water/guest night 249 liters (Pascha) Electricity/guest night 13.5 kWh (Pascha) Heating/guest night 5 kWh* (PaschaB) CO 2 per guest night est. 7.6 kg CO 2 Total** est. 10.6 tonnes*** 13 1 190 428 238 liters 10.85 kWh 2.7 kWh 6.4 kg 9.5 tonnes 14 1 245 827 243 liters 11.16 kWh 2.58 kWh 6.5 kg 13.8 tonnes * Consumption assumed in line with EU ECO-label limits ** Based on fossile fuels *** Excludes de-salinisation of water All hotels incl. Blue Village Water/guest night* Electricity/guest night* Heating/guest night* CO 2 per guest night** CO 2 Total 250 liters 15 kWh 5 kWh 9.0 kg 135 036 tonnes*** 250 liters 15 kWh 5 kWh 9.0 kg 105 586 tonnes 250 liters 15 kWh 5 kWh 9.0 kg 84 052 tonnes * Consumption assumed in line with EU ECO-label limits ** Includes de-salinisation of water *** Estimated figure Destination Blue Village (excluding Blue Village Exotic) - Guest nights, heating, electricity and water use is extracted from actual Agenda2100 database. CO 2 emissions are estimated using the following factors: 1 kWh electricity = 0,469 kg CO 2 and 1 kWh heating = 0,266 kg CO 2. Emssions Electricity 15 kWh per from desalination of 50% of water use in cluded. Non-renewable resources assumed. Heating 5 kWh per Water guest night guest night 250 liter per guest night Total no. of guest nights for 2008/2009 and 2009/2010 refer to actual TUI Nordic Blue Village customers. Actual no. of registered guest nights in Agenda 2100 is used for calculation of energy use/ guest night as there may be other guests staying at the hotel contributing to energy and water use. TUI Nordic Social Responsibility Report 2009/2010 TUI Nordic Social Responsibility Report Financial year 2009–2010 This is the result of TUI Nordic´s social comittments and projects during the financial year of 2009 –2010. Gibbon Support TUI Nordic still support the Gibbon Rehabilitation project in Phuket by adop ting Gibbons and including a visit at the Gibbon rehab centre in different excursions. Clients can then support the centre through volontary donations and/or adopt a little monkey. The purpose of the centre is to find monkeys that have been captured and rehabilitate them back into the forrest again. General Haiti Aid Just a day after the disastrous earth quake in Haiti, TUIfly Nordic released all its cargo space for free to any official aid organisation in need for transport of equipment to Haiti from the Nordics. Cargo space worth 250 000 SEK was utilised free of charge. Fair Trade excursion TUI Nordic launched the TUI exclusive cacao excursion to Fair Trade certified cacao producers in the Dominican Republic. Our guests could follow the production from plant to cup and buy various items made by the local producers. A much apprechiated excursion. Haiti Aid at Dominican Destinations The TUI Nordic destination staff in the Dominican Republic has during the holiday season of 2009/10 collected clothes and hygiene products from departing holiday makers. All products was handed over to a collaboration partner for transportation directly to Haiti. Training of Staff During the spring of 2010 TUI Nordic trained 879 staff in Social Responsibility issues during the general Sustainable Development work shops. Travelife connected hotels To date, TUI Nordic offers 68 hotels around the world that are connected to the non governmental organisationTravelife. Reseindustrins Barnfond, Sweden The Swedish Travel Industry has its own child support organisation. TUI Nordic support this organisation annually with one or two holidays to the Christmas lottery, allowing sales of Christmas calendars at the headoffice where the benefit goes to the organisation. In addition Swedish employees can contri bute on a volountary basis to the organisation by transferring a monthly sum from the salary directly to the organisation. Annual Airline child support TUIfly Nordic annually gives financial support to organisations in the Nordic that run help & support phone lines for children. The money comes from the profit of Scratch Card sales onboard. Last summer and this winter, the donations amounted to the following: Red Cross (No) NOK 35 000 Save the Children (Fi) € 7 500 Bris (Se) SEK 150 000 Börnefonden (Dk) DKK 15 000 Police Assistance, Sweden TUI Nordic published a special guide and a direct link to the police on the web where holiday makers anonymously can report any suspected behaviour connected to child abuse abroad. Red Cross Support, Norway In 2009 the Norwegian Tour Operator Star Tour signed a three year agreement with The Red Cross where Star Tour will contribute with approx 50 holidays per year to families with weak economies. This year Star Tour will give away 55 holidays, worth around NOK 350 000. The Star Tour holidays is distributed by The Red Cross to the families. Support to disabled children in Alanya, Turkey The non governmental organisation Patika raises and collects money with the purpose to buy equipment in order to improve their living conditions. Long term the organisation is working to improve hotels and the infrastructure in the area, making it more handicap friendly as well as starting rehab- and training centre for these children. TUI Nordic’s Blue Village Pascha Bay in Alanya supports Patika financially. Last year a donation of appr. SEK 100 000 was made. In addition, once a week the hotel arranges for a lottery. All proceedings goes to Patika and Pascha Bay also adds a sum, resulting in a donation of around SEK 5 000 per month. The hotel also conducts a “Patika Day” once a year. The children and their families then have the whole hotel area to themselves and enjoy the different pools, meet Bamse and his friends (children characters), taste the buffét, chocolate fountains and all do all the things children enjoy. Staff training of The Code and reporting to ECPAT Every year around 250-300 new tour guides are employed and trained on the contents of The Code and how to act if there are any suspicion of child abuse. An annual report on theTUI Nordic work concerning ECPAT and The Code is send to TUI Travel Plc in the UK who compiles reports from all TUI Travel Plc source markets and forwards to The Code in New York. Support Kim – an ECPAT campaign During the winter 2010/2011 Fritidsresor participated in the ECPAT campaign “Support Kim”. Flyers and bagage tags were displayed and handed out in the swedish shops. Charity “My Big Day” (MinStoraDag) The fundraising foundation “My Big Day” helps seriously ill children realise their dreams. The goal is to give these children something wonderful to dream about when the days are long and harsh treatments. TUIfly Nordic Environmental Report 2009/2010 A word from the Managing Director TUIfly Nordic TUIfly Nordic is a charter airline operating both long and short haul flights to and from Sweden, Norway, Denmark and Finland and is a part of the TUI group – the world’s leading international leisure travel group. In 2009/2010 we helped Fritidsresor, Star Tours and Finnmatkat fly 680 264 customers back and forth to their holiday dream locations. Environmental certification As the first charter airline in the world, TUIfly Nordic achieved environmental certification in accordance with ISO14001: 2004 in 2009. This effectively means we have established a systematic approach to reducing our negative impact on the environment by focusing on three main areas: Fuel Management • Waste Management • Chemicals at Maintenance Roles and responsibilities regarding the environmental management system have been fully integrated in our company manuals and environment as an integral part of the management review and evaluation processes. External verifiers also visit us yearly to ensure we continuously improve our environmental performance. EU ETS – EU Emissions Trading Scheme During the year we have also prepared ourselves for aviations entrance in the EU Emissions Trading Scheme which starts 1st Jan 2012. External verifiers have looked at and approved our procedures for collecting emissions and passenger data and we have supplied our Environmental Protection Agency (Naturvårdsverket) with relevant data. This report is a summary of our most important activities during the year and is not intended as a comprehensive and full list of everything we do. Enjoy! ”2009/2010 was our first year as an environmentally certified airline and it has proven to be a great investment. Focus on environment and fuel saving initiatives alone have saved us 3 MSEK in one year.” Jens Wigen Managing Director, TUIfly Nordic TUIfly Nordic – Facts and Figures 2009/2010 Established 1985 Admin. Employees: 6% Tech. 614 10% Employees by sector: Pilots Passengers: 25% 1 360 528 Load factor: 94.1% Flights: 59% 7049 Major destinations: Cabin Thailand, Canaries, Mediterranean Revenue Passenger Kilometers: 5 443 million (incl. subcharter) Fleet Boeing 737-800 Boeing 757-200 Boeing 767-300 3 3 (2 in summer season) 4 (1 in summer season) Focus Area – Fuel Management Our main environmental effect comes from burning of jet fuel which produces green house gases such as nitrous oxides (NOx ), sulphur dioxid (CO 2) and carbon dioxide (CO 2). Each kilogram of jet fuel burnt gives 3.15 kg of TUIfly Nordic carbon dioxide. Apart from reducing the direct impact of aviation always employ noise through the reduction of fuel burn we also recognize that the abatement procedures process of producing jet fuel is an energy intensive process. when permitted. Another form of pollution from aircraft engines mostly affecting airports and surroundings local communities is noise. Our goal is to increase fuel efficiency by 5% Mounting of winglets has increased fuel efficiency by 46%. To achieve the goal we have focused extensively on reducing the weight of our aircraft and employing fuel saving operational and technical measures. For instance, we have: Zonal drying systems reduces condensation in the • Mounted winglets on our entire fleet of aircraft aircraft reducing • Installed zonal drying systems on our fleet of Boeing 757 10 kg weight up to • Refurbished engines with new blades increasing fuel of weight 200 kg. reduction on efficiency a Boeing 767 • Reduced weight of cabin equipment saves 40 tonnes • Employed use of single engine taxi and optimal use of APU (auxiliary power unit) of CO2 per annum. We also communicate extensively internally to spread the knowledge of our environmental impact and we continually train our staff in environmental awareness. Fuel surveys are carried out in order to collect data on fuel saving operational procedures and group wide fuel conferences are held to ensure we share knowledge with our partners. We support the research on sustainable aviation biofuels Through our group cooperation in TUI Travel PLC we are members of SAFUG (Sustainable Aviation Fuel Users Group) which is am organization which aims to speed up the commercialization of sustainable avaiation biofuels. Facts and Figures – Fuel and Emissions The total amount of CO 2 emissions from TUIfly Nordic’s operations has over the past year increased due to an expansion of the airline as the diagram shows. During the winter season we also lease aircrafts from our sister company Thomson Airways to increase the number of aircraft in the fleet from 6 during the summer to 10 in the winter due to the demand for long haul flights (mainly Thailand). However, the CO 2 emissions per produced passenger kilometers is lower than previous year going from 0.070 kg/paxkm to 0.067 kg/paxkm, a direct effect of increased efficiency. Our Boeing 767 fleet has improved its fuel efficiency by more than 10% from 2007/2008 The variation in average CO 2 emission/paxkm is due to different flight programs year on year. The mix of aircraft types is also a factor. Fuel consumption (litres/100 passenger km) 3,24 2,51 2,71 2007/2008 3,12 2,48 2,65 2008/2009 2,90 2,49 2,64 2009/2010 3,5 3,0 2,5 2,0 1,5 1,0 0,5 0,0 Total CO2 emission (kg) 355 997 250 361 201 050 2008/2009 2009/2010 315 485 100 2007/2008 CO2 emission/passenger km (kg) 0,0692 0,0701 0,0671 2007/2008 2008/2009 2009/2010 400 000 000 350 000 000 300 000 000 250 000 000 200 000 000 150 000 000 100 000 000 50 000 000 0 0,08 0,07 0,06 0,05 0,04 0,03 0,02 0,01 0,00 Facts and Figures – Fuel and Emissions Popular destinations - fuel consumption in litres/pax Base: 2009/2010 figures and great circle distance, 100% load factor Stockholm To Mallorca To Rhodes To Gran Canaria To Phuket Km B737-800 B757-200 2477 61,6 65,5 2687 66,8 71 4337 107,8 114,6 8694- - B767-300 71,8 77,9 125,7 252 Copenhagen To Mallorca To Rhodes To Gran Canaria To Phuket Km B737-800 B757-200 1931 48 51 2435 60,5 64,4 3805 94,6 100,6 8995- - B767-300 56 70,6 110,3 260,7 Oslo To Mallorca To Rhodes To Gran Canaria To Phuket Km B737-800 B757-200 2369 58,9 62,6 2910 72,3 76,9 4105 102,1 108,5 9075- - B767-300 68,7 84,3 119 263 Helsinki To Mallorca To Rhodes To Gran Canaria To Phuket Km B737-800 B757-200 2777 69 73,4 2668 66,3 70,5 4700 116,8 124,2 8312- - B767-300 80,5 77,3 136,2 240,9 Focus Area – Waste Management Another focus area for our environmental work is the source sorting and recycling of waste generated on board. Waste is sorted on all flights and into four fractions – glass, combustibles, aluminium and newspapers. New lighter galley carts with separated “waste holes” have been purchased to facilitate and make sorting easy for our cabin crew and public announcements are made in the cabin prior to waste collection in order to involve and aid both the customer and cabin crew. Our goal is to sort 100% of the waste in 2014 Reporting of sorted amount is done by cabin crew via a handheld reporting unit DFR (Digital Flight Report) which was introduced in 2009. However, due to faulty devices the collection of waste reports has fallen short during 2010. Available data is therefore not enough to conclude whether the target for 2010 to sort and separate 50% of the waste has been reached. Negotiations started during the year with Arlanda airport in order to set up an agreement to discount the waste handling fees if the waste is delivered sorted - ready to recycle - to the ground hand lers after a flight and through the cooperation with the other airline in our group we also try to influence airports to recycle and not send waste to landfill. The new beach ba g made of cloth can n o w be bough t on-boar d. Cooperation between ground operations department and cabin department have also resulted in a number of achievements and environmental improvements during the year, including: • Weight reductions through removal of equipment in cabin • New biologically degradable waste bags • Begin phase out of food additives (E-nummer) • All ground handler cleaning chemicals must now be accepted by TUIfly Nordic before use Focus Area – Maintenance and Chemicals Management TUIfly Nordic’s maintenance department has roughly 40 full time employees with line maintenance at Stockholm Arlanda, Kastrup Airport Copenhagen, Gardemoen Airport Norway and Helsinki-Vantaa in Finland. Heavier main tenance is performed at our hangar at Arlanda Airport. Maintenance of aircraft includes the use of chemicals, e.g. motor oil, thinners and other toxic materials prescribed by the aircraft manufacturer. In our documented purchasing process ensures we always ask for a more environmentally friendly product. Waste generated is always sorted in fractions and recycled if possible. Toxic waste is separated and taken care of by RagnSells in accordance with national regulations. All our waste is sorted and recycled or processed in accordance with best practices Waste stations for cardboard, oil filters, cans, toxic waste, batteries etc. are placed in the hangar to facilitate simple sorting for the technicians. In 2009 (1 jan–31 dec) the following amounts of toxic waste was sent to RagnsSells for processing and destruction. • Paint (dissolvent) including containers 306 kg • Spill oil 655 kg • Lead batteries 600 kg • Flourescent lamps 120 • Other chemicals 13 kg All technical staff trained in chemicals management in 2009/2010 In the first year of our certification we took extra care to ensure our staff is properly trained in handling and disposal of chemicals. All technical staff undertook a special chemicals training to understand the necessity to protect both the environment and themselves. Data sources, calculations and assumptions TUIfly Nordic In the financial year 2009/2010 TUIfly Nordic transported 680 264 customers* back and forth to our destinations resulting in 5 381 million (5 443 million incl. subcharter) passenger kilometers using a total of 114 667 tonnes of jet fuel (116 322 tonnes incl. subcharter). This corresponds to an average of 2.66 liters of jet fuel/100 passenger kilo meters including positioning, training and maintenance flights (sucharter aircraft excluded). Data on fuel consumption are extracted from TUIfly Nordic’s Airpas database. CO 2 emissions are calculated by multiplying fuel consumption by 3.15 (1 kg of jet fuel = 3.15 kg of CO 2) *Includes sub-charter passengers TUIfly Nordic 2007 2008/20092009/2010 Litres/100 paxkm CO 2 totalt (kg) Load factor 2.75 315 485 100 93.1% 2.78 355 997 250 93.7% 2.66 361 201 050 94.1 Burning 1 kg of jet fuel results in 17 g NOx and other H 2O 1 239 g 3 154 g CO2