Winter - CSSS Cavendish

VOLUME 8 – NUMber 2 – DECEMBER 2011
Elder Abuse Help Line Celebrates its First Anniversary!
On October 1, 2011, the provincial Elder Abuse Help Line
celebrated one year in operation.
To highlight this anniversary, a reception was held at CLSC
René-Cassin in mid-October with the phone line team as well
as many CSSS Cavendish employees and managers. Manon
Barnabé, representative for this project at the Agence de la santé
et des services sociaux de Montréal, also joined us.
Since it opened, the Elder Abuse Help Line has received more
than 4,900 calls from the public. In more than two thirds of
the situations, victims of senior mistreatment or a family
member made the call. In addition, a little more than half of
the calls came from the following regions, in decreasing order:
Montréal, Montérégie and the Capitale-Nationale region.
Thank you to all those who took part in the celebration.
Marguerite Deschamps, gestionnaire de la ligne Aide Abus Aînés
From left to right: from
CREGÉS, Jean‑Pierre
Lavoie, chef d’ad­­mi­­nis­
tra­­tion de pro­gramme,
Maryse Soulières, agente
de pro­gram­ma­tion,
de pla­ni­fi­ca­tion et de
recherche, and Manon
Barnabé, from the Agence
de la santé et des services
sociaux de Montréal.
From left to right: Cindy Starnino, directrice des services PALV,
Sarita Israël, coordonnatrice du service de pointe pour les projets
touchant l’abus envers les aînés, and Agnès Noubicier, assistante
de recherche, elder abuse help line.
From left to right: Francine Dupuis, directrice générale, Céline Depelteau,
directrice des ressources humaines, Marcel Allaire, directeur des ressources
financières, and Lorraine Bouvier, directrice des soins infirmiers.
The help line team, from left to right: Claire-Joane Chrysostome, coordonnatrice,
Annie Dubé, ancienne intervenante, Marick Bertrand and Omar Améris,
intervenants, Marguerite Deschamps, gestionnaire, Agnès Noubicier, assistante
de recherche. In front: Carine Tshishimbi, adjointe administrative.
message from the executive director
Greetings,
Let’s now focus on the last preparations before the accreditation visit from
December 11 to 15.
We must all be ready to meet with each person on the team: Ghislaine
Langlois, Thérèse Des Groseillers, Floriane Dostie and Paul Fortin. They
will visit our sites and look at our work processes in relation to the required
organizational practices (ROP).
Francine Dupuis
Directrice générale
We are proud of our CSSS and the excellence of our services. Let us seize
this opportunity to demonstrate the extent to which we maintain the
highest of standards and how well we compare to others.
These last three years, we have worked very hard to implement our action plans. Each team got
involved to transform what was written into reality.
Let’s make this week an occasion to celebrate. We have earned it. Don’t forget to attend the
results presentation on Thursday, December 15 from 3:00 p.m. to 4:00 p.m. in the cafeteria of
Richardson Hospital (2nd floor).
La directrice générale, Francine Dupuis
Do you know our 5 organiz ational
values?
1 2 3 4 5 ❯ Quality
❯ Respect
❯ Safety
❯ Compassion
❯ Responsibility
As these values are in keeping with the
CSSS Cavendish Code of Ethics, we would
be proud if you could name them and discuss
them with your clients and colleagues. It is
also possible that the Accreditation Canada
evaluators talk to you about them during the
accreditation visit. These values are part of
our daily life. It is essential to talk about them,
share them, and above all, to take ownership
of them.
Francine Dupuis
Directrice générale
human resources
Welcome to...
Direction générale
Clara Santoianni, agente administrative
Direction de l’hébergement
Monique Allard, spécialiste en activités cliniques
Gisèle Wassu, chef d’unité soins infirmiers
Stella Okoro, préposée aux bénéficiaires
Edna Lee, préposée aux bénéficiaires
Lisa-Simone Reddock, assistante infirmière chef
Denise Charron, assistante infirmière chef
Direction de la perte d’autonomie
liée au vieillissement
James-Gill Larkin, travailleur social professionnel
Rino Parent, infirmier clinicien
Kim Oiknine, agente de relations humaines
Alexandra Thomsley Harthel, travailleuse sociale
professionnelle
Mirjana Michelle Jovanovich, infirmière
Gailene Thomas, éducatrice
Gilberte Pierre, infirmière clinicienne
Christian Levac, travailleur social professionnel
Mercherlan Thompson, infirmière
Yolande John-Darbouze, infirmière
Paula Cape, infirmière clinicienne
Direction des services professionnels
Luisa Cahuana Llancare, assistante technique senior
en pharmacie
Direction de la réadaptation
Isabelle Daneau, ergothérapeute
Véronique Benlolo, ergothérapeute
Roghieh Hakim Zadeh, physiothérapeute
Nicole Séguin, psychologue, thérapeute du
comportement humain
Direction qualité, programme
et mission universitaire
Nicolas Agbaze, conseiller à la qualité
Direction des ressources humaines
Caroline Pierre, agente administrative
Taly Hadida, agente administrative
Olivier Crépeau-Lauzon, agent administratif
John Francis Tam, agent de la gestion du personnel
Direction des ressources matérielles et techniques
Chetan Patel, technicien en diététique
Amélie Denault, technicienne en diététique
Ginette Montbriand, technicienne en bâtiment
Anne Marie Loiselle, technicienne en diététique
Tiffany Simons, cuisinière
Direction des ressources informationnelles,
de la gestion documentaire et des archives
Joëlle Bituin, agente administrative
Victoria Tang, agente administrative
The Cavendish Express is published four times a year
by the CSSS Cavendish.
Editor: Claire Valiquette, conseillère en communication
Communications committee: Nicolas Agbazé,
Lucy Barylak, Brita Brown, Edward Cho,
Ella Gorovoy, Mélanie Jodoin, Dana Kobernick,
Priscilla Monge‑Vasquez and Claire Valiquette.
Thank you to all contributors: Luce Beauregard,
Sophie Bernardin, Claire‑Joane Chrysostome,
Marguerite Deschamps, Francine Dupuis,
Muriel Guériton, Nadia Gungaloo, Mélissa Johnson,
Serge Michelin, Marie-Ève Nadeau, Sylvie Outmezguine
and Bénédicte Vergé‑Brian.
Graphic design: Marie-Andrée Grondin
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Do you have any news? You are cordially invited
to share any news you might have of a general
or specific interest regarding your team activities
or any other activities. Your comments and
suggestions are also welcome. Deadline for the
next edition: January 12, 2012.
To reach us or for a copy in French:
Claire Valiquette, conseillère en communication
CSSS Cavendish
5800 Cavendish Boulevard, 5th floor, suite 17-B
Montréal, Québec H4W 2T5
E-mail: [email protected]
514-484-7878, ext. 1540
www.cssscavendish.qc.ca
Direction des services généraux et spécifiques
Corazon Gold, infirmière clinicienne
Danielle Gareau, agente administrative
Véronique Belval, agente administrative
Jocelyne Duval, infirmière
Claire Giroux, infirmière clinicienne
Thi Mai Huong Tran, infirmière
Maria Szczepanska, infirmière clinicienne
Karen Rowley, agente administrative
Erin Mcdonagh, commis intermédiaire
Sawsan Sabra, commis intermédiaire
Tiffany Riley, commis intermédiaire
Rachel Giroux-Delzotto, infirmière clinicienne
Roxanne Sainte-Marie, psychoéducatrice spécialisée
en réadaption psychosociale
Christina Benko, ergothérapeute
Naomi Wilton, infirmière clinicienne
Barthelemy Noël Beau, travailleur social professionnel
mental health
3rd E D ITION OF
MONTR É AL WALKS
FOR MENTAL
HEALTH
The Walkers in Action!
On October 16, the 3rd MONTRÉAL WALKS for mental health
took place, a 5km walk to raise public awareness about mental health
and eliminate stigma associated with mental illness. With the theme
of “Walk towards a world without stigma”, the event took place with
honourary co-chairs Guy Latraverse, Michel Mpambara and Margaret
Trudeau, and drew more than 500 walkers and a lot of media.
Thank you to all those who took part in the activity by walking or
helping as volunteers! See you next year! To see the photos of the walk,
visit www.mtlwalks.com.
Mélanie Jodoin, agente d’information
Michel Mpambara,
comedian and
honorary chair
of the event,
being interviewed
on the radio by
Radio‑Canada.
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GENERAL AND SPECIFIC SERVICES
The DI-TED team of CSSS Cavendish participates
in the Défi Janine-Sutto!
It is with much enthusiasm that the team working with clients who have
an intellectual disability or developmental disorder, participated in the
first edition of the Défi Janine-Sutto, which was held on September 25 in
the context of the Montreal Oasis Marathon.
Stéphanie Amesse, Martine Eaglesham, Francine Lambert, Sylvie
Outmezguine, Danielle Sigouin and Yumee Waddington easily
completed the 5km!
The DI-TED team at the Défi Janine-Sutto, during the Montreal Oasis
Marathon.
The Défi Janine-Sutto, a sporting benefit, enabled the Montreal
Association for the Intellectually Handicapped (MAIH) to raise more
than $5,500 which will go toward activities for people with an intellectual
disability and to families who are members of the MAIH, throughout
the Montreal region. The CSSS team raised a total of $1,309.
Beyond these figures, the Défi Janine-Sutto is also an opportunity to
sensitize the general public to intellectual disabilities and to show our
solidarity toward people who are living with an intellectual disability
and to their families.
Three people with an intellectual disability also proudly crossed the
finish line!
All participants had the great joy of being welcomed at the finish line by
Janine Sutto, in whose honour this event was organized to highlight her
support of the MAIH over the course of many years.
The CSSS Cavendish DI-TED team promises to be back next year and
launches a challenge to all those who are sensitive to the cause. It’s
a date!
Actress Janine Sutto surrounded by the CSSS team of runners.
Sylvie Outmezguine
Chef d’administration de programmes (Services généraux et spécifiques)
INNOVATIVE PRACTICES
A nice opportunit y to explore
your professional pa ssions!
Have you ever wanted to develop or explore different ways of serving
your clients? Have you ever thought about the unmet needs in
your practice? Have you ever felt that you would like to have more
information and knowledge about different models of intervention
in your disciplines?
As a Centre affilié universitaire (CAU) in social gerontology, we can
provide you with an opportunity to explore your particular interests.
In an effort to support practitioners and better address the needs of
clients, the CAU has allocated funds to support staff in identifying
and developing innovative practices in social gerontology, which
is the study of the social factors that are related to aging (isolation,
family issues, retirement issues, marginalization, etc).
Practitioners across all sites and disciplines will be invited to apply
for this funding which is practice-based and not research driven. For
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example, you may choose to do a literature review, questionnaire or
focus group to identify potential project ideas and ways in which to
actualize the projects.
If you are interested:
(1) speak to your SAC to obtain their approval and request an
application form.
(2) submit your application by January 31, 2012.
The innovative practice committee is composed of myself, Nancy
Cox, Rehab; Mary Bianchini, nurse, PALV; Christiane Montpetit,
CAU; and Tamara Sussman, professor and researcher, McGill
University. We are all here to support you throughout this process.
Lucy Barylak, chef d’administration de programme, centres de jour
Henri-Bradet et St-Margaret, et Centre de soutien aux proches aidants
SpecialfeatureAccreditation
Some good suggestions
were made!
As of November 1, 2011, we received 19 suggestions via the suggestion box on the Intranet and the following
improvements were made:
The scheduling conflicts between para-professional activities (zumba, pilates, etc.) and
professional activities during the lunch hour were raised with the department concerned,
which will take the necessary measures. The CSSS administration also reminds staff
members that they must notify their managers of these scheduling conflicts.
Measures were taken to eliminate the odors in the washrooms on the 2nd, 3rd and
6th floors at CLSC René-Cassin.
In order to facilitate the search for policies, the Communications Department created an
index of all policies and procedures. They are also categorized according to department
so that you can find them easier on the Intranet.
The suggestion to specify the floor and room number of employees in the CSSS Cavendish
telephone directory would be difficult to carry out given the constant movement of staff.
The CSSS Cavendish administration wishes to reassure those who send internal mail,
that with the information in the telephone directory, mail gets to the addressee easily.
A kiosk for the university mission (research, teaching, cutting-edge services) will be set
up at the next picnic.
For the next employee picnic in September 2012, the organizing committee will set up
a carpooling system to encourage people to attend.
We will share any other improvements that are implemented thanks to your suggestions in the next editions of
the Cavendish Express and on the Intranet.
The CSSS Cavendish administration thanks you for your contributions to the improvement of our work
environment. We appreciate the confidence you have in your organization.
Source: Department of Quality
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SpecialfeatureAccreditation
Your quality team leaders
Working throughout the year f
The team leaders, in collaboration with their team,
essentially have the mandate to:
■
Develop
a continuous quality improvement
plan (action plan) on the basis of the results
of the survey “team self-evaluation” from
Accreditation Canada;
■
Oversee
the implementation of the action
plan (application of the standards and ROPs,
maintenance of continuous quality improvement
activities, etc.);
■
Communicate the actions taken to the staff
concerned.
In order to make quality a priority, not only for
accreditation but throughout the year, the team
leaders meet with their respective teams on a
monthly basis. The team leaders also meet once a
month in order to share tools and information.
Luce Beauregard
Marian Beauregard
Brita Brown
Kevin Hayes
Sylvie Outmezguine
Irene Kostolias
Directrice de la qualité, de
prévention/promotion et
de la mission universitaire
Coordinator of the
organizational
effectiveness committee
Do you know them?
Coordonnatrice
d’activités de soins et de
services (nuit) – Centre
d’hébergement HenriBradet and Hôpital
Richardson
Coordinator of the
long‑term care committee
Coordonnatrice des
mesures d’urgence et de
la sécurité civile
Coordinator of the public
health committee
Nicolas Agbazé, conseiller à la qualité
Nancy Cox
Chef d’administration
de programmes –
Réadaptation
Coordinator of the
rehabilitation committee
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Nona Moscovitz
Chef d’administration de
programmes – Services
généraux et spécifiques
Coordinator of the mental
health services committee
Directeur des services
multidisciplinaires
Coordinator of the
community health services
committee
Chef d’administration de
programmes – Famille–
Enfance–Jeunesse
Coordinator of the
mother/children and
children/youth committee
Infirmière, assistante au
supérieur immédiat
Coordinator of the chronic
diseases committee
SpecialfeatureAccreditation
for quality care and services!
Carol Hyland
Conseillère clinique –
Soins infirmiers
Coordinator of the
medication management
committee
Joanne Besner
Chef d’administration
de programmes – PALV,
Centre de jour et Centre
de soutien aux proches
aidants
Coordinator of the
homecare services
committee
Ron Norrish
Sylvie Bourdeau
Arlene Ducharme
Lorraine BouvieR
Nicolas Agbazé
Claire Valiquette
Infirmier clinicien – PALV
Coordinator of the
palliative care committee
Spécialiste en procédés
administratifs
Coordinator of the
sustainable governance
committee
Conseillère au contrôle
des infections – Soins
infirmiers
Coordinator of the
infection prevention
committee
Supporting
the quality
team
leaders
Thaddeus Rezanowicz
Directeur des services
généraux et spécifiques
Coordinator of the
ambulatory care
committee
Directrice des
soins infirmiers
Conseiller à la qualité
Conseillère en
communication
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SpecialfeatureAccreditation
Our partners
received the
CSSS Cavendish
Strategic Plan
2011-2015
The CSSS Cavendish Strategic Plan 2011-2015 was sent
to almost 250 partners, primarily in the community, health
and social services network, school commissions, schools,
daycares, municipalities, police stations and others.
The Strategic Plan 2011-2015 was adopted by the
CSSS Cavendish Board of Directors on June 22, 2011. The electronic version is available for consultation
on the Intranet, in the section Mon CSSS / planification.
Source: Department of Quality
Information on the accreditation visit
from December 11 to 15, 2011
As you know,
The following standards will be evaluated:
■Rehabilitation
four visitors from
■Planning
■Homecare
Accreditation Canada
■Integrated
will come to evaluate
■Preparation
for emergencies
■Ethics
the quality and safety
■Populations
living with a chronic disease
■Medical
of the care and
■Mother-child
services that we offer
■Children-youth
to the population of our
■Populations
territory. The specifics
■Infection
will be provided in
■Medication
the accreditation
■Public
information bulletin.
■Ambulatory
and design of services
management of quality
living with a mental illness
management
health services
care
care
■Community
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populations
prevention
■Long-term
■Mental
populations
health
health services
■Palliative
services
services and end-of-life care
equipment and instruments
■Management
of financial and property
resources
■Human
resources
■Physical
environment – facilities
■Communication
Following the visit, the visitors will hold a
meeting for staff in the cafeteria at Richardson
Hospital on Thursday, December 15, from
3:00 p.m. to 4:00 p.m.
Source: Department of Quality
elder abuse
Upcoming conference
H ow to h e lp ? Ch a llen g e s a n d
issue s r e l at e d to in t erven t io ns
in elde r a buse
Mistreatment of seniors is a complex issue. However, in such situations,
there is a common denominator that emerges: our will to help senior
victims to ensure that their rights are respected. But is it that easy to
help? How is it done, given the many social, ethical, clinical, family and
personal issues that are raised by situations of mistreatment?
Organized by the Elder Abuse Help Line and in collaboration with
the CREGÉS, this conference will serve as a moment of reflection for
people working in the practice and research milieus who are concerned
with the issue of intervention in the context of mistreatment.
Invited speakers
Marguerite Blais – Minister responsible for seniors
Marie Beaulieu – Research chair, senior mistreatment (Université de
Sherbrooke)
Lyse Montminy – Director, Interdisciplinary Research Center on
Family Violence and Violence Against Women (CRI-VIFF) (Université
de Montréal)
Michèle Charpentier – Professor, School of Social Work, (UQÀM),
Researcher, Elder Abuse Help Line and CREGÉS
And several others…
Date: Friday, February 17, 2012
Time: From 9:00 a.m. to 4:30 p.m.
Place:Omni Mont-Royal Hotel
1050 Sherbrooke St. West, Montréal
Cost:$50 general admission, $25 students and seniors
(proof required)
Note that the conference will be held in French. Reserve now! For
information and registration, contact Virginie Tuboeuf at extension
1603 or at [email protected].
Claire-Joane Chrysostome, coordonnatrice de la ligne Aide Abus Aînés
Entr aide
campaign 2011
Thank you to all those who contributed
to the Entraide campaign, through
your efforts or donations. Results of the
campaign will be revealed in the next
issue of Cavendish Express.
Edward Cho, Entraide campaign
coordinator 2011
N95 Ma sk-fitting
This fall, for reasons of staff and client safety, we proceeded with the
N95 mask-fitting tests in our seven sites. For a little over a month,
our eight fitters went from one site to another and succeeded
in testing a large percentage of our staff. We wish to thank our
department secretaries and administrative assistants who planned
the schedules as well as our managers who encouraged their
employees to attend.
Organizing committee: Brita Brown, coordonnatrice des mesures
d’urgence et de la sécurité civile, Arlene Ducharme, conseillère
au contrôle des infections, Amelia Manon-Og, infirmière de
contrôle des infections par intérim, and Marian Beauregard,
coordonnatrice d’activités de soins et de services de nuit
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general and specific services
Nur sing advisor in clinical prevention
Suppo rt to f i r st lin e clin ici a ns
in p r e v e n t i o n a nd he a lt h
pro m ot i o n
The role of the nursing advisor in clinical prevention (NACP) is to promote and facilitate the use of preventive clinical practices
(PCP) for health professionals in first line clinics (physicians, nurses, pharmacists and other professionals) at the CSSS as well as on
the territory (family medicine groups, medical clinics, etc.)
PCPs are a series of interventions (including counselling, screening, immunization, and chemoprophylaxis) carried out by a health
professional for a patient. They aim to promote health and prevent illnesses, injuries and psychosocial problems.
According to the World Health
Organization (2005), more than
80% of cases of heart disease,
strokes and type 2 diabetes
and more than 40% of cancers
would be prevented or delayed by
modifying risk factors (inactivity,
poor diet, smoking).
The adoption of PCPs is known to be very effective in reducing morbidity and mortality.
Currently what is prioritized are those linked to:
◗ healthy lifestyle habits (diet, not smoking and physical activity);
◗prevention of chronic illnesses (diabetes, high blood pressure, chronic obstructive pulmonary disease);
◗ prevention of breast cancer (Quebec breast cancer screening program);
◗ periodic medical evaluations.
The clinical environment represents significant potential for interventions that improve the health of the
population. In essence, health professionals bring an expertise that can influence the choices of patients.
The NACP provides support to clinicians on many levels:
◗resources (health education centres, smoking cessation centres and other services);
◗training (improvement in knowledge and practices through the dissemination of tools, organization of
information workshops);
◗ organizational support (collaboration for optimizing clinicians’ tools).
Lastly, the NACP accomplishes this work in partnership with the interdisciplinary teams in the different
CSSS Cavendish programs. She supports the outreach carried out by the community organizers and clinicians. Working across disciplines, she
encourages links between the services offering this continuum of care to the population.
To contact the NACP: extension 3519 or [email protected].
Bénédicte Vergé-Brian, infirmière conseil en prévention clinique
Holiday gala: A night to remember!
Don’t miss this special evening of fine dining, great music, dancing, and good company,
and a chance to win wonderful door prizes!
When? Thursday, December 15, 2011, at 5:30 p.m.
Where? At the Gelber Conference Centre, 2 Cummings Square (5151, Côte Ste-Catherine) Free valet parking
How much? A contribution of $25 per person is required.
R.S.V.P. as soon as possible. Please complete the response coupon on the back of the invitation
that you received and return it to the contact person of your site:
514-484-7878514-932-3630
Richardson and Henri-Bradet: Ginette Latulippe (#2233)St. Andrew’s: Yvonne Bourgouin (#1-1302)
René-Cassin: Claire Valiquette (#1540)Father-Dowd: Kathy Miller (#2-2301)
NDG–Montréal-Ouest: Caroline Guérin (#3630)St. Margaret’s: Wendy Foster (#3-3045)
1980 Sherbooke St. West:
Patrick Dufort (#4-4407)
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elder abuse
L aunch of Taking Charge
a Ne w Pa n- C a n a di a n Awa r en e ss
Ini ti at i v e
The official launch of Taking Charge, a pan-Canadian awareness project,
was held on September 27. Funded by the Government of Canada’s
New Horizons for Seniors Program
(NHSP), in partnership with the Julius
Richardson Foundation and the CSSS
Cavendish, the goal of Taking Charge
is to sensitize seniors and the general
public to the issue of elder abuse and to
increase their knowledge. Its goal is also to better equip volunteers and
practitioners who work with seniors.
“We are very happy to be able to offer these new tools to fight elder abuse.
They are the results of extensive research and are complementary to
the other existing programs, such as Senior Aware and the Elder Abuse
Help Line”, said Cindy Starnino, Director of the Loss of Autonomy
Linked to Aging Program at CSSS Cavendish. “We were inspired by
some of our previous successes, such as the former Info-Abuse line for
seniors and the current Elder Abuse Help Line, to produce the tools
which will help the population to better identify situations of abuse and
which will facilitate the work of health professionals in other provinces
and even on an international level.”
Four tools were developed within the context of this project: a website
and information brochure, a guide for implementing a listening and
referral telephone line as well as a decision tree which is currently being
validated. The decision tree will officially be available to practitioners
in March 2012.
To learn more, visit www.prendreencharge.com. For more information
on the tools developed for practitioners, contact Sarita Israël at
extension 1380.
Mélissa Johnson
Assistance de recherche et coordonnatrice du projet Prendre en charge
From left to right: Mélanie Jodoin, agente d’information; Lucy Barylak, chef d’administration de programmes aux services de pointe, Centre de
jour et Centre de soutien aux proches aidants; Sarita Israël, coordonnatrice du service de pointe pour les projets touchant l’abus envers les aînés;
Cindy Starnino, directrice des services PALV; Mélissa Johnson, coordonnatrice de Prendre en charge, Francine Dupuis, directrice générale; and Aaron
Black, consultant web.
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human resources
Employee and volunteer
picnic 2011
Observatoire québécois des rése aux locaux de services
Suppo rt i n g wor kin g in lo c a l
net wo r k s... t h ro u g ho u t Q uébec!
The Observatoire québécois des réseaux locaux de services (OQRLS)
received a grant from the Québec Health and Social Service Ministry in
the amount of $250,000 per year for a period of three years. This grant
will ensure the permanence
of the OQRLS in its three
centres – Montréal, Québec
and Sherbrooke – and in its
communication activities. The
Observatoire just concluded its
start-up phase (2008-2011) and is now undertaking its second phase
of activities with the support of the Health and Social Service Ministry.
The OQRLS is a creation of the six centres de santé et de services sociaux
(CSSS) that are designated centres affiliés universitaires (CAU). In
addition to the CSSS-IUGS, the five other CSSS-CAU in Québec steer
the Observatoire. The CSSS-IUGS assumes the leadership.
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The OQRLS in a few words
It documents, disseminates and analyzes the initiatives set up to
respond to the needs of the population in the diverse regions of
Québec. A few examples:
◗ a day centre which goes to seniors’ residences
◗ a mental health team with practitioners from CSSSs, the community
and a rehabilitation centre.
To learn about the work of the OQRLS visit the website of the
CSSS‑IUGS: www.csss-iugs.ca/oqrls.
For information, contact Johanne Archambault, director responsible for
OQRLS, CSSS-IUGS (Sherbrooke), at 819-780-2220, extension 4-7100.
Marie-Ève Nadeau, information officer, department of coordination
and academic affairs, CSSS-IUGS (Sherbrooke)