Local legend
Transcription
Local legend
the Pulse July 2015 Local legend Dedicated volunteer retires after 17 years at Blacktown Hospital Page 3 Aussie Pride View our Pride of Australia Medal nominees Page 4 Turning the tables on diabetes Fourlegged healing Prevention work ramps up in western Sydney Therapy dogs spread the love Page 7 Page 7 www.wslhd.health.nsw.gov.au From the Chief Executive In our business of health care we are accustomed to doing our day– to-day work in teams. Traditionally, these teams have been comprised of colleagues within our own department, or a virtual team of professionals from elsewhere who we seek opinions or advice. Across our district we are changing who we see as our partners and what we want, and need, to achieve. At Auburn there is a strong partnership with University of Notre Dame Australia, at Blacktown with the University of Western Sydney and Westmead there are growing partnerships with our colleagues who share the precinct. In the past, we may have gone about our business almost independently, but now there is a shift to align our strategies to better serve the people of western Sydney. Stronger partnerships with our patients, their families, Children’s Hospital at Westmead, NSW Health Pathology, and Sydney University are examples of how the Westmead Precinct will be different in the near future. From the Board Chair National Diabetes Week (July 12-18) reminded us approximately 280 Australians develop diabetes every day and 14 - 15 a day in western Sydney. Diabetes goes back a long way. It was described in an Egyptian manuscript in 1500 BC. Indian physicians recognised it around the same time. The Indians called it ‘honey urine’ because ants were attracted to the sugar in it. The two main varieties of diabetes – due to insulin deficiency and due to insulin resistance that follows from obesity – were recognised during the first century AD by the amazing Persian physician Avicenna. Insulin became available to treat diabetes in the 1920s, first in Canada. Genentech grew the first synthetic insulin through biotechnology in 1978. We are lucky: we live in a time in history and a place in the world where patients with diabetes can be treated with insulin and drugs. We know weight loss in obese people can dramatically cut the chances of developing diabetes. That is something we can do, albeit with difficulty. Emeritus Professor Stephen Leeder Board Chair This is important for communities such as ours in western Sydney where diabetes associated with obesity is rife. So we are putting in place preventive programs that address the root cause of diabetes, that help children to develop healthy eating habits. We are working with councils to make our suburbs more walkable. We are developing programs with our general practitioners and others so those with diabetes can get the best possible care. In saying that obesity is the principal cause of diabetes, we don’t make much progress because obesity is so difficult to treat. Too much food and too little physical activity contribute to much of this problem. We need community action to enable people to have access to affordable healthy food and better public transport that encourages more physical activity. There is commitment at every level in the LHD to prevent and manage diabetes better. Thank you to all who help in this mission. Danny O’Connor Chief Executive The Pulse July 2015 2 Smooth operators help raise funds WSLHD Aboriginal Health Education officer Vickie Mason with WSLHD Occupational Therapist Kathy Walker GWS Giants’ Adam Treloar Parramatta Eels’ Beau Champion and Westmead Hospital’s Zoe Johnson prepare for the challenge Parramatta Eels talent Beau Champion, rising star Adam Treloar from the GWS Giants and Crown Princess Mary Cancer Centre (CPMCC) Clinical Nurse Consultant Zoe Johnson sculled, chugged and sipped an oversized smoothies as part of a drinking competition to kick-off the centre’s Dry July campaign. Well done to Zoe - a champion for stepping in and giving the footballers some real competition! Adam Treloar took out first prize, gulping the chilled beverage in less a minute and a half. Blacktown Hospital’s Oncology Unit https://au.dryjuly.com/team/blacktowncancerconquerors Tent boosts community health To support our cancer centres in Dry July visit: Our staff engaged with more than 200 people at the Riverstone Neighbourhood Centre’s NAIDOC celebrations this month. Westmead Hospital’s Crown Princess Mary Cancer Centre https://au.dryjuly. com/team/westmeadhospitalcrownprincessmarycancercentrestaff Community members had access to a health tent full of important services including cholesterol screening, blood pressure tests and flu vaccinations. Taking smoking off the menu The tent was coordinated by our Aboriginal Health Unit. Toongabbie resident Kate Black and 7 month-old daughter Abbie support the new bans Health Minister Jillian Skinner joined local mothers at Parramatta Park Cafe to announce the statewide smoke-free ban in outdoor dining areas. to issue on-the-spot fines of $300 for individuals and penalties of up to $5,500 for business owners who ignore the ban. Under amendments to the Smoke-free Environment Act 2000, smoking devices - including cigarettes, pipes and water pipes - are now banned in seated outdoor dining areas. For further details call the Tobacco Information Line on 1800 357 412 or visit www.health.nsw.gov.au/smokefree NSW Health inspectors have the power Other representatives at the event included Wentwest Primary Health Network and the NSW Cancer Council. WSLHD Aboriginal Health Education officer, Vickie Mason was delighted with the community interest and response. “We will follow up with anyone who may require further checks or referrals after viewing their results.” The theme for NAIDOC 2015 was We all Stand on Sacred Ground: Learn, Respect and Celebrate. To quit smoking, visit www.iCanQuit.com.au or ring the Quitline on 13 78 48. The Pulse July 2015 3 Our Aussie pride Pride of Australia Nominees The NewsCorp Pride of Australia Medal celebrates and acknowledges the remarkable contribution and achievements of members of the community. Volunteer unsung hero Contributing approximately 19,000 unpaid hours over 17 years, volunteer Anthony Guiselli has kept the medical supplies for the Medical Ward (B45) at Blacktown Hospital well stocked. Anthony, who has been nominated for the Care and Compassion Medal, started volunteering at the hospital after his wife of almost 50 years, Anne, died from renal failure. “I wanted to give something back to the hospital. I got to know the staff and everyone was like family,” he said. Anthony celebrated his 89th birthday on July 23. His story recently featured on the Weekend Today Show. Anthony with Weekend Today presenter Deb Knight Dedicated team Improving lives Caring for mums The Westmead Respiratory Ambulatory Care (RAC) staff provide support and rehabilitation programs for sufferers of chronic obstructive pulmonary disease (COPD). They have been nominated for the Care and Compassion Medal. Westmead Hospital’s director of neurophysiology Steve Vucic helped devise a quicker and more effective test for ALS patients that allows a diagnosis from as early as two months. Blacktown Hospital’s psychiatry clinical nursing consultant Jean Hawkins has helped more than 200 mums identified or at risk of mental health issues during their antenatal period. The breakthrough has enabled treatment to begin earlier, potentially increasing survival time and the remaining quality of life before patients become paralysed. Jean’s efforts have earned her a nomination for the Care and Compassion Medal. Clinical nurse consultant Mary Roberts forms a passionate team of nurses and physiotherapists. “We assess patients with COPD – which is caused mainly from smoking - to design and individually personal exercise programs and provide the skills and tools to live a normal life,” she said. Prof Vucic’s tireless dedication to improving the lives of ALS sufferers has earned him a deserving nomination in the Care and Compassion category. “I love working with mums and midwives and receive great satisfaction from seeing the end result of happy mums and bubs,” she said. The Pulse July 2015 4 Quality Awards showcase Mark your diaries for this year’s Quality Awards showcase at Westmead and Blacktown hospitals! Imagination, innovation and excellence will be on display on Tuesday August 18 at both facilities and the public will get the chance to vote for the Community Choice Award. For the second consecutive year we received a record number of submissions with 56 entrants in eight categories. The Community Choice Award is one of three peak accolades that include the Chair of the Board Award for Innovation & Excellence; and the Chief Executive’s Award. Winners will be announced on Tuesday October 13 at this year’s WSLHD Annual Public Meeting in the Auditorium, Level 3, University of Western Sydney Clinical School, Blacktown Hospital. The WSLHD Quality Awards recognise the success and achievements of staff and services through innovative programs benefitting patients, their carers and families, staff and the community. Showcase times and locations are Westmead Hospital, Crush Area of Westmead Education and Conference Centre (WECC) between 10am 12pm and Blacktown Hospital, main foyer between 2pm - 4pm. WentWest rebranded Western Sydney Medicare Local is now known as WentWest, Western Sydney Primary Health Network (PHN), replacing Medicare Locals. WentWest, Western Sydney PHN will work closely with our local health district, as well as general practitioners, allied health professionals and the broader community. They will remain a partner of WSLHD, working in collaboration on shared initiatives for integrated care mental health, Aboriginal, population, child and family health, eHealth and aged care. For more information about WSLHD’s partnership with WentWest, contact Naomi Van Steel, Strategic Partnership Manager, Executive Medical Services [email protected] or 0417 252 448 The Pulse July 2015 5 Building the future Update for our dynamic ‘W’ The Westmead Redevelopment team with the WSLHD Consumer Council Like the Westmead precinct, the Westmead Redevelopment Project logo is evolving. To signify the stronger commitment to integration, innovation and collaboration across the precinct and to welcome new partners, the Westmead Redevelopment Project logo has been updated. The dynamic linked triangles remain, representing the transformation, growth, expansion, revitalisation, energy and advancement of services and buildings at Westmead. The tagline ‘Building health, transforming lives’ has been retained to signify building the capacity within our health services as well as the construction of the new building. Oliver, Edward and Harper with Coolamon Cottage child care centre manager Melissa It also highlights the transformation across the precinct for patients, staff, students and the community. Big month for little kids Consumer voices for Westmead Our Blacktown Hospital Cancer and Haematology Centre has received a little help from an unexpected place. WSLHD Consumer Council representative Dr June Heinrich, who worked on the original Westmead Hospital in the ‘70s, praised the team’s approach to consultation at the recent consumer meeting. Kids from Coolamon Cottage child care have given up their favourite toys – blocks, train sets and Wiggle CDS, to raise funds for the hospital’s Dry July campaign. Executive medical director Dr Kim Hill and project leader Deanne Turner presented an overview of the Westmead concept, focusing on the vision for the precinct and the hospital. Their efforts raised more than $1,000 and earned them celebrity status on social media when their story was picked up by The Wiggles and retweeted to their 80,000 followers. If you missed the video you can see it on YouTube: www.youtube.com/watch?v=Qakas2V-i2s Representatives were impressed with the work done to date and plans to involve consumers. “I found today’s presentation exciting. I think it’s really important that the consumer’s voice is heard early on in the project,” said consumer representative Dr June Heinrich AM OAM. See the interview with Dr Kim Hill and Dr June Heinrich at www.westmeadproject.health.nsw.gov.au The Pulse July 2015 6 Four-legged healing The adorable Nepean Therapy Dogs put big smiles on patients’ faces at a special visit to Blacktown and Mount Druitt hospitals recently. The adorable cheer squad consisted of Cavalier King Charles spaniels, golden retrievers, a shih tzu poodle and a papillon. The group regularly visits various hospital wards including rehabilitation, palliative care, dementia day care, cardiac, children’s wards, emergency and dialysis units, to spread joy among patients, visitors and staff. Nepean Therapy Dogs handler Nicole Celeban has visited Blacktown and Mount Druitt hospitals for the past 13 years however with the recent establishment of her business she relies heavily on the team of volunteers to visit patients. “We are looking for additional volunteers and therapy dogs to keep providing this essential service,” she said. If you are interested in joining the Nepean Therapy Dogs Inc and you have a clean, well mannered, obedient, calm, tolerant, friendly dog call Nicole Celeban on 4727 7292 or visit www.therapydogs.com.au Toddler Isaiah Celeste cuddles up to golden retriever, Gus Turning the tables on diabetes During Diabetes Week (July 12-18), our health experts encouraged the community to take action against diabetes. Western Sydney is a hot-spot with 150,000 residents diagnosed and many at risk. Diabetes expert Professor Glen Maberly said that lifestyle change and regular testing is important. “Speak to your doctor and ask for a quick and easy test. A large number of people don’t know they have the disease,” he said. “Diet and exercise is key to slowing or even preventing diabetes. “The NSW Get Healthy Information and Coaching Service is a great way to receive one-off dietary and lifestyle advice or a six month program.” For more information about the NSW Get Health Information and Coaching Service visit www.gethealthynsw.com.au or call 1300 806 258. WSLHD employee Avelyn Chand recently took advantage of the NSW Get Healthy Information and Coaching Service and made some important lifestyle changes. The Pulse July 2015 7 Cumberland Hospital home to major TV production Cast and crew from the Seven Network’s production A Place To Call Home called Cumberland their home for a few days while filming the third season of the series. It airs in September on Foxtel’s SoHo channel. Sweet Tweets Congratulations project management graduates With Sia Anthopoulos It’s been a great couple of weeks on social media for WSLHD. Read on to see what our lovely followers tweeting about us: Deserving teams from WSLHD have been awarded their Diploma in Project Management at the Agency for Clinical Innovation (ACI) graduation ceremony. Kder@swkayde Another great day at work. #ilovemyjob Tony 2148@Kernos1 Very yummy sausage sizzle at Blacktown Hospital today raising funds for Dry July & the new Oncology Unit. #yumm Ashley Ubrihien@AshleyUbrihien Great to be in Riverstone for #NAIDOCWeek talking about @ WestSydHealth services with local residents. Julie@julsphn Thank you to all the people at Westmead Hospital who set up the legal studies lecture for the #HSC15 student this year. GM Westmead & Auburn@ gmwestmead $72.1 million for Westmead Project in 15/16 and $30m towards Stage 2 @ BMDHProject. Great news for @ WestSydHealth #budget2015 #nswpol #nswbudget WSLHD teams representing Re-ACT (Redesigning Allergy Care Together) and Breast in the West (Breast Screen Sydney West) were awarded for developing their project management skills and application. Re-ACT is establishing an integrated health care system across primary, secondary and tertiary services for children with diagnosed or potential food allergies in western Sydney. The Breast in the West program hopes to increase the number of general practitioner referrals to Breast Screen Sydney West. Re-ACT team (rear): Sydney Children’s Hospital Network staff Nicole Pearce, WentWest representative Jasmine Glennan, Rebecca Sertori and Tim Hoffmann (front): Sydney Children’s Hospital Network staff Professor Dianne Campbell, Christie Graham, Carolina Valerio, Jessica Evans WSLHD executive medical director Dr Kim Hill congratulated the graduates. “We are all proud of how our teams are working in partnership with key stakeholders to develop robust solutions with positive results,” she said. Graduates utilised specific methodology, improving service delivery and the patient journey to obtain their diploma. WesternSydneyHealth Breast in the West: Breast Screen Sydney West’s Margie Drake, Melissa Mackay and ACI’s Professor Brian McCaughan @WestSydHealth The Pulse July 2015 8 Two babies, a wedding and a grand fall With a program that has been Dr Nigel Lyons, WSLHD Director of challenged by two babies, a wedding Education, Dr Roslyn Crampton and and a fall from a French Alp, this did WSLHD Executive Medical Director not stop the 13 Clinical Leadership Program (CLP) candidates graduate. Clinical Excellence Commission A/CEO Reaching staff for patient concerns and (CLP) Executive Sponsor Dr Kim Hill enjoyed the quality and variety of their presentations. Some will be receiving further acknowledgment during the year. “We congratulate everyone for their hard work,” she said. “We look forward to the next cohort with perhaps less drama,” she said. Concert urges HIV Testing Westmead Hospital’s Kay de Ridder, Tricia Cummins, Yervette Jones and Matthew Han REACH is a Clinical Excellence Commission (CEC) program that invites patients, families and their carers to be part of the care team by letting them know how to alert staff regarding concerns about a patient’s condition. The program recognises that those closest to the patient often notice deterioration earlier. Dr Karen Luxford from the CEC will provide an insight to the REACH Program in the Patient Centred Care Symposium during Westmead Hospital Week on August 19. For further information contact Kay De Ridder, Patient and Carer Experience Manager: 9845 9919 (Westmead) 9881 8313 (Blacktown) or email [email protected] Ten per cent of HIV positive people in NSW may be unaware they are infected, a statistic WSLHD wants to change. members to keep check-ups in mind. During HIV Testing Week, Australian idol finalists Paulini and Kate DeAraugo performed at Parramatta Town Hall as part of the statewide #EASYTOUR concert. “Music helps to make conversations about sexual health and HIV part of the norm,” he said. Ashley Ubrihien, HIV and Related Programs manager said the concert was a great way for community “The concert aimed to entertain and encourage at-risk people to take a quick test. For more information on HIV testing, treatment and prevention go to www.health.nsw.gov.au/endinghiv or call 1800 451 624, or visit the Western Sydney Sexual Health Centre website. The Pulse July 2015 9 WSLHD celebrates Reconciliation Week Staff and visitors found out more about our shared culture as we celebrated National Reconciliation Week. Blacktown and Westmead Hospital foyers echoed with the sound of the Yidaki – Aboriginal Australia’s traditional instrument made of hollow stringybark. After a warm and informative Acknowledgement of Country from Uncle Ray Douglas and Aunty Doreen Peters, there was a traditional dance performed by local cultural ambassadors, the Pittman family, which included Westmead Hospital’s Aboriginal Liaison officer Narelle Holden. Traditional artefacts on loan from Mount Druitt Hospital were also showcased, thanks to Aboriginal Liaison officer Trevor Bates. As the home of Australia’s largest urban population of Aboriginal people, Western Sydney Local Health District is building on this status by being the first in NSW to develop a Reconciliation Action Plan. Staff who would like to contribute to this plan should contact [email protected] or [email protected] The Pittman family perform with Narelle Holden Funds pumped into the community Cherished memories for loving parents Smart Pix With Carlos Furtado* Capture all the action When it comes to smartphone photography we don’t always get the most out of our device. The photo burst feature is something we don’t take full advantage of it and is underrated. The Millennium Seniors Group present a cheque to Trish Dalgleish Local groups donated more than $14,000 to Mount Druitt Hospital’s Supportive and Palliative Care Unit recently. The New Millenniums Seniors Group, the Nepean Blue Mountains Prostate Support Group and Mount Druitt Cardiac Volunteers chipped in to purchase Nikki pumps. Mount Druitt Supportive and Palliative Care Nursing Unit manager Trish Dalgleish said the Nikki pumps are invaluable. “These pumps help keep our patients out of our hospitals,” she said. “They provide 24 hours of medicated pain relief for patients in their homes. “Thank you to all the groups for their generous contributions and supporting our local community.” Blacktown Hospital’s Birthing Unit Nursing Unit manager Julieanne Barrett and educator Rachel Morgan To use this feature hold your finger firm on the shutter button for longer than three seconds. Precious memories, images and details are now being recorded and placed in a memento book, symbolising the loss of an infant through pregnancy, birth or if a baby has been taken into care. Smartphones capture a burst of 8-10 photos per second. This function is best used outdoors under external conditions and natural lighting. These books are created and supplied by a generous caring staff member from Blacktown Hospital who has retired. You will be unable to use the flash when using this feature. The recommended time to use the photo burst feature is when you don’t want to miss out on any action. Scrap booking business Stampin up demonstrator, Christie Kunkel has offered to continue supplying the memento booklets for grieving families. Happy snapping! In appreciation for their contributions, support, time and creative skills, we would like to thank Christie Kunkel, Belinda Brown, Belinda Hennessey, Jayne Mercer, Joanne Stanford, Sam Wilson and Sue Embrey. *Carlos Furtado is our Senior Corporate Communications Specialist – Audio Visual The Pulse July 2015 10 Research & Education Tackling diabetes with all hands on deck Our attempt to bring services to the patient more smoothly is being evaluated by Professor Jenny Reith and colleagues at the University of Western Sydney (UWS), and Professor Glen Maberly is looking at ways to better integrate care for diabetes between general practice and the hospital. National Diabetes Week (July 12-17) was an opportunity to showcase our recent work to slow and prevent the disease in our region. At Blacktown Hospital, endocrinologist Professor Mark McLean and colleagues are concentrating on diabetes in pregnancy to identify women who have a high risk of permanent diabetes, and to improve outcomes for them and their babies. Westmead’s endocrinologist Professor Wah Cheung and colleagues are also working on plans in the areas of diabetes in pregnancy, general practice and hypoglycaemia in critical illness. Emeritus Professor Stephen Leeder Director, WSLHD Research & Education Network A program of integrated care, bringing hospital and community services together, is also underway and diabetes is one of three key diseases receiving attention. Other work at UWS is mapping where diabetes occurs most commonly in the district. All of these projects tie in with what the Ministry of Health is doing through special programs for diabetes. Together we can make a difference! Internet: http://www.wslhd.health.nsw.gov.au/Research---Education Intranet: http://wslhdintranet.wsahs.nsw.gov.au/Research-and-Education-Network/REN-home Leaders of the future Each year the Stan Williams Young Leaders’ Award is presented to first and second year trainees at the Australian College of Health Service Managers (ACHSM) Graduate Health Management Program graduation ceremony. Clinical Journal Club prepares Westmead staff for the next generation of nursing Westmead Hospital’s Nurse and Midwifery Research Committee recently held workshops for clinical nursing leaders to enhance their skills in critiquing journal articles and establishing Journal Clubs within clinical areas. WSLHD Trainee Monique Youness and Australian College of Health Service Managers Vice-President Paul Presobrajensky Congratulations to Monique Youness for being awarded the 1st Year training award and Matthew Tadorian for the 2nd Year Trainee Award. The program prepares health managers to successfully undertake a diverse range of management roles at middle and senior levels within a complex health care system with an emphasis on operational management. WSLHD Graduate Health Management Program executive sponsor and Executive Medical Director Dr Kim Hill congratulated WSLHD trainees. “We warmly recognise Monique and Matthew for their achievements, and in representing our District so well,” she said. Westmead Hospital Director of Nursing and Midwifery Joanne Edwards commended all presenters for their enthusiasm. “I was very impressed that each review was relevant to one of the National Safety and Quality Health Service Standards and each presenter could replicate each review in a local setting,” she said. Congratulations to the committee for their vision and commitment for mentoring clinicians, allowing them to gain new skills and for continuing to invest in nursing and midwifery research. If you are interested in attending future workshops contact Cheryl Dickson, Chair of Westmead Nursing and Midwifery Research Committee by email at [email protected]. The committee plans to repeat the program later this year. For further information about the Graduate Health Management Program, contact Carole DuBern at [email protected] The Pulse July 2015 11 Westmead physiotherapist, Jane Bradshaw, consumer representative, Karen Walker and WSLHD Consumer and Engagement manager Dr Coralie Wales Living with pain is a pain National Pain Week (July 20-26) encouraged chronic pain sufferers to talk about their invisible burden. WSLHD patients and staff rode to Blacktown Hospital in a double-decker bus to raise awareness of the debilitating condition that affects an estimated 4 million Australians each day. WSLHD Community and Consumer Engagement manager and President of Chronic Pain Australia Dr Coralie Wales said some people who experience chronic pain will experience loss of identity, grief, loss, isolation and depression. “There are services and clinics available that offer strategies to help community members cope with their pain,” she said. For further information on pain services or fact sheets visit www.nationalpainweek.org.au The Crown Princess Mary Cancer Centre Nursing Fellowship 2015 grant available Spread the news The Pulse is a great way to share your project, initiative or event. A unique opportunity exists for a supportive and palliative care nurse working within the Sydney West Cancer Network to apply for The Crown Princess Mary Cancer Centre (CPMCC) Nursing Fellowship for 2015. Our publication is distributed to more than 10,000 staff in Western Sydney Local Health District and our many stakeholders. This will provide an opportunity to travel to Aashus University Hospital in Denmark to observe and share an Australian nursing perspective. To submit your story for consideration, email wslhd-corporatecomms@health. nsw.gov.au or 8890 4564. A $7,000 grant is available to assist with travel and accommodation costs during the exchange. For further information contact Scott Daczko on [email protected] or visit www.sydneywest.org.au/events/other/cpmcc-nursing-fellowship-2015 Publication is at the discretion of the editor and chief executive. Items may be edited for length, style and quality. July Edition Editorial co-ordinator: Jenny Harrison The Pulse July 2015 12 Thanks a bunch Save the date Exemplary care for a teaching hospital 2015 Hospital Week August 19 - 21 I’m writing to express my thanks for the splendid care I have received on four separate occasions as an inpatient and an outpatient at Westmead Hospital On each occasion, the care level extended to myself and all patients in my observation has always been exemplary and of the highest level possible. Westmead Hospital To register for this year’s Hospital Week contact Georgette Hanna on 9845 7983 or email [email protected] All services available to the public – ultrasound, X-ray, scans, pathology, radiation and chemotherapy treatments are in a most efficiently administered complex in a teaching hospital. Please accept my most sincere thanks and appreciation for the wonderful efforts to me by all staff at Westmead Hospital. Don Ritchie, Northmead City2Surf August 9 Have you got what it takes to join WSLHD’s ‘Hot Clots’ to help raise awareness of the need for risk assessment and prevention of Venous Thromboembolism Happy traveller I wish to compliment the wonderful doctors, nurses and operating staff at Auburn Hospital. My 2-year-old daughter was operated on for grommets and adenoids. We travelled tup from Canberra to the hospital. From the time we walked in the door we were wonderfully treated. Further information or to join, email [email protected] My daughter had some complications and was upset after surgery and the nurses even sang Frozen to her to keep her calm. I would highly recommend Auburn hospital and would happily travel from Canberra again to be seen by the doctors for further procedures. Nicole O’Halloran, Canberra September 7 - 11 Blacktown Hospital 50th Birthday celebrations Stay tuned! Back to the ’60s Blacktown Bash: Dinner Dance Friday September 11 Salute hard working staff Stay tuned! I recently had the misfortune of being admitted to Blacktown Hospital and would like to praise all the staff, from the emergency department to the wards, including the cleaners. They all acted in a professional manner, putting up with things most people would not while all the time maintaining a smile. WSLHD Annual Public Meeting and Quality Awards Tuesday October 13 I salute the dedicated, hard-working staff in the public hospital system and thank them for making my four-day stay as comfortable as possible. 2.30pm Auditorium, Level 3 Joel Cowen, Kings Langley University of Western Sydney Clinical School Top-class whole-of-care approach Blacktown Hospital I was in Westmead Hospital’s Endoscopy Unit to have two procedures performed. What a great medical experience. Mary and her support staff had true character and at all times were professional right down to the wards man who wheeled me to and from the operations. WSLHD Quality Awards Showcase Tuesday August 18 Westmead Hospital WECC Crush Area I phoned the hospital to speak with Jenni Cook and the lady on the switch was the same. Who is training these people? Possibly the hospital’s general manager - what a world class service! What a great experience Westmead Hospital, I will share this with 2GB stars Ray Hadley and/or Alan Jones. 10am - 12pm Blacktown Hospital Main foyer Ian Martin-Brown, Sydney 2pm-4pm The Pulse July 2015 13
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