Contents - Majid Al Futtaim
Transcription
Contents - Majid Al Futtaim
GREAT MOMENTS FOR EVERYONE, EVERYDAY Contents 03 CEO reflects Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 2014 HOLDING | ANNUAL REPORT Contents 03 CEO reflects Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 WE LIVE OUR VISION TO ‘CREATE GREAT MOMENTS FOR EVERYONE, EVERYDAY’ BY PIONEERING NEW DESTINATIONS AND NEW EXPERIENCES Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 Holding Annual Report 2014 - Our Past, Present and Future 4 Contents 03 CEO reflects Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 Contents 03 CEO reflects Our Story 05 17 25 Our CEO reflects Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Alain Bejjani, Chief Executive Officer of Majid Al Futtaim Holding looks back on a remarkable 2014, and anticipates a future of more epic achievements. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 It’s been a year since our transformational rebrand, and a year of which we can all be proud. Our Corporate Governance Sound corporate governance 27 Our board 29 The company’s financial strength and operational expansion in our home market of the UAE, as well as across the wider Middle East and North Africa, has delivered robust financial performance across all areas of the business. Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Revenue growth continued to remain stable at 11% year-on-year to AED 25 billion, while EBITDA increased 10% to AED 3.6 billion, as we strive to achieve our ambition of doubling the size of the business in the next five years. Majid Al Futtaim Retail continued to offer convenience to customers by opening 19 new Carrefour stores in 2014. This expansion created around 1,700 jobs and took our presence to 58 hypermarkets and over 65 supermarkets in 12 countries. Majid Al Futtaim Properties experienced new growth as we witnessed the launch of the ‘My City Centre’ brand of neighbourhood shopping centres with the opening of My City Centre Nasseriya in Sharjah. In addition, the past year also saw us complete the new Fashion District at our iconic Mall of the Emirates, and commence the mall’s 25,000 square metre expansion. We are also looking forward to opening Mall of Egypt in Cairo, which continues on schedule with its completion targeted for 2016. It was also a year of firsts for Majid Al Futtaim Ventures. Not only did we successfully open three new VOX Cinemas in Oman and Abu Dhabi, adding 37 new screens to the region; we also opened the first Abercrombie & Fitch, Hollister and LEGO® certified stores in the Middle East, and acquired Beam, an innovative mobile commerce and rewards platform that turns smartphones into digital wallets. In May 2014, we issued our first ten-year USD $500 million bond, extending the average life of the company’s debt portfolio. This was the first ten-year issuance out of Dubai since 2010, and the longest tenure achieved by a Dubai corporate issuer. In addition to that, the year also saw us receive the ‘Most Innovative Treasury’ award from Global Capital. Overall, 2014 represented a year where we strengthened our assets and competitive position by continuing to execute on our vision to ‘create great moments for everyone, everyday’, developing exciting new destinations, and bringing new experiences to people in new markets. We are at the beginning of a new journey, and I look forward to our bright future. Our Future Leading the way forward 45 03 Holding Annual Report 2014 - Our CEO reflects Holding Annual Report 2014 - Our CEO reflects 04 Contents 03 CEO reflects Our story Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 The story of Majid Al Futtaim is one of extraordinary growth and groundbreaking ideas. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 05 Holding Annual Report 2014 - Our Past, Present and Future Holding Annual Report 2014 - Our Past, Present and Future 06 Contents 03 The companies that succeed are the ones that continue to innovate, that have a passion for growth, and that boldly lead the way forward. CEO reflects At Majid Al Futtaim we have always dared to follow our dreams and forge new paths. Our Story 05 17 25 Our pioneering spirit Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 When we opened our very first mall, City Centre Deira, in 1995 we created a new definition and standard of shopping and leisure in the region. Twenty years later we’re still pioneering the way forward with innovative destinations and one-of-akind experiences. Today our business spans 12 international markets, employs over 27,000 people, and has achieved the highest credit rating (BBB) among privately held corporates in the Middle East. We own and operate 17 shopping malls, 11 hotels and three mixeduse communities in MENA. Our unique shopping malls portfolio includes the popular “City Centre” franchise, the iconic Mall of the Emirates, as well as the “My City Centre” brand in our neighbourhood mall category. In the retail sector, we hold the exclusive rights to the renowned Carrefour franchise in 38 markets across Middle East, Africa and Central Asia. Our unmatched leisure facilities include 129 VOX Cinemas, 17 Magic Planet family entertainment centres, as well as unforgettable experiences that no one has ever seen before - like the thrill of real snow with our iconic indoor ski slope at Ski Dubai, or an exhilarating indoor skydiving experience at iFly Dubai. We also represent internationally renowned fashion brands such as Abercrombie & Fitch, Juicy Couture and Halston Heritage, and have launched the first ever LEGO® certified stores in the Middle East. sector through our City Centre Clinic, the food and beverage industry with Gourmet Gulf, the finance sector with Najm credit cards and Beam digital wallets, and we also have a joint venture with Dalkia in the energy and facilities management sector. The future belongs to those companies that have the vision and courage to be the first to step up and unlock its potential. At Majid Al Futtaim our pioneering spirit continuously drives us forward. And to maintain our competitive positioning and leading edge we remain dedicated to innovating the customer experience, and providing ‘great moments for everyone, everyday’. Always looking out for strategic diversification opportunities complimenting our value proposition, our business portfolio has expanded into the healthcare Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 07 Holding Annual Report 2014 - Our Story Holding Annual Report 2014 - Our Story 08 Contents 03 Our groundbreaking businesses Our diverse portfolio of businesses and brands speak to our entrepreneurial spirit and strong ambition to continually grow. CEO reflects Our Story 05 17 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Food and Beverage Financial Services Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Mixed-use Communities Cinema Hypermarkets and Supermarkets Leisure and Entertainment 25 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Shopping Malls Fashion 43 Our Future Leading the way forward Healthcare Hotels Energy and Facilities Management 45 09 Holding Annual Report 2014 - Our Story Holding Annual Report 2014 - Our Story 10 Contents 03 2014, an outstanding year Majid Al Futtaim enjoyed another year of growth, expansion and exciting new ventures that firmly reinforces our reputation as the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa (MENA). CEO reflects Exceptionally Strong Performance Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 At the Hotels business unit revenue per available room (RevPar) at its 11 hotels grew 4% during the year (11% on a like for like basis) with average occupancy rates of 73% for the year. During 2014 it opened the newly renovated Pullman City Centre Residences at City Centre Deira; and Hilton Garden Inn, the company’s 10th hotel in Dubai, is expected to open in 2016. Proven Track Record New Shopping Concept We have sustained our investment grade rating of BBB with both Standard & Poor’s and Fitch. In addition we have strengthened our balance sheet with assets over AED 45 billion, and issued our first 10 year USD 500 million bond. 2014 saw the launch of a new shopping mall brand for Majid Al Futtaim Properties, My City Centre. Incorporating the same design and service excellence of the City Centre brand, My City Centre Nasseriya in Sharjah serves the everyday needs of the community, and marks the first of our neighbourhood malls. In the Majid Al Futtaim Properties business unit as a whole, revenue increased by 8% to AED 4 billion and EBITDA rose by 7% to AED 2.4 billion, contributing around 66% of the Group’s overall EBITDA. As the largest hypermarket master franchisee in MENA, Majid Al Futtaim Retail opened 19 new Carrefour stores across the region in 2014, creating about 1,700 jobs and taking the Group’s presence to 58 hypermarkets and over 65 supermarkets. Revenue in the Majid Al Futtaim Retail business unit increased by 11% to AED 21 billion and EBITDA rose by 16% to AED 1.1 billion, contributing around 32% of the Group’s EBITDA. Our Future Leading the way forward Majid Al Futtaim’s financial strength and operational expansion in the UAE, as well as across the wider Middle East and North Africa, has delivered strong financial performance across all areas of the business. Revenue growth continued to remain stable at 11% year-on-year to AED 25 billion, while EBITDA increased by 10% to AED 3.6 billion. Rapidly Expanding Franchise Our Financial Performance 45 11 Holding Annual Report 2014 - Our Story Growing More Destinations World-class Offerings Our premier shopping resort, Mall of the Emirates launched its new Fashion District. This new themed destination is part of Evolution 2015 - an ambitious, multi-stage redevelopment project that will reveal a series of exciting new shopping, entertainment and dining concepts. The construction of our second ‘Mall of’ project, Mall of Egypt, is on schedule with its completion target for Q2 2016. Exciting New Experiences The Majid Al Futtaim Ventures business unit enjoyed a remarkable 20% year-on-year growth in revenues, and this strong increase can be attributed to higher performance from all its entities. This included Majid Al Futtaim Cinemas opening three new VOX Cinemas in Oman and Abu Dhabi, adding 37 new screens to the region; as well as the launch of five new food & beverage outlets, six new fashion brands, and the opening of the first Abercrombie & Fitch, Hollister and LEGO® certified stores in the Middle East. Innovative New Technology Majid Al Futtaim Ventures recently entered into a joint venture with Beam, a mobile commerce and rewards platform that turns smartphones into digital wallets. Beam utilises Bluetooth Low Energy (BLE) Beacon technology, a first in the region; and is already in operation in over 1,200 outlets across the UAE. A successful year of growth and achievement, 2014 was a clear step forward as we strive to achieve our ambition of doubling the size of the business in the next five years. Holding Annual Report 2014 - Our Story 12 Contents 03 Momentous milestones In 1995 our journey began with the establishment of City Centre Deira in Dubai - one of the first landmark shopping malls to pioneer the retail landscape for the region. Now 20 years later, we are still innovating the way forward. CEO reflects Our Story 05 17 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Cinestar Sofitel Carrefour City Centre 25 Sound corporate governance 27 Our board 29 1995 1998 Dubai 43 ORIX* Dalkia Magic Planet Cinestar Sofitel Carrefour City Centre Our Corporate Governance Our Financial Performance 31 Dalkia Magic Planet Cinestar Sofitel Carrefour City Centre Fashion ORIX* Dalkia Magic Planet Cinestar Sofitel Carrefour City Centre Najm Credit Card City Centre Qurum Ibis/Novotel Dubai City Centre Bahrain Mall of the Emirates Ski Dubai Kempinski Dubai The Wave Muscat Fashion ORIX* Dalkia Magic Planet Cinestar Sofitel Carrefour City Centre City Centre Fujairah Sheraton Hotel (MOE) Playnation (Mirdif) City Centre Mirdif Wahooo! Water Park Najm Credit Card City Centre Qurum Ibis/Novotel Dubai City Centre Bahrain Mall of the Emirates Ski Dubai Kempinski Dubai The Wave Muscat Fashion ORIX* Dalkia Magic Planet VOX (Cinestar) Pullman (Sofitel) Carrefour City Centre My City Centre Nasseriya City Centre Clinic Kempinski Bahrain Gourmet Gulf Waterfront City City Centre Beirut City Centre Fujairah Sheraton Hotel (MOE) Playnation (Mirdif) City Centre Mirdif Wahooo! Water Park Najm Credit Card City Centre Qurum Ibis/Novotel Dubai City Centre Bahrain Mall of the Emirates Ski Dubai Kempinski Dubai The Wave Muscat Fashion ORIX* Dalkia Magic Planet VOX (Cinestar) Pullman (Sofitel) Carrefour City Centre A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 1999 2001 Dubai Rest of UAE Oman 2001 2003 UAE Oman Egypt 2003 2005 UAE Oman Egypt Saudi Arabia 2005 2009 UAE Oman Egypt Saudi Arabia Kuwait Bahrain Jordan Qatar 2009 2012 UAE Oman Egypt Saudi Arabia Kuwait Bahrain Jordan Qatar Pakistan Iraq 2012 2014 UAE Oman Egypt Saudi Arabia Kuwait Bahrain Jordan Qatar Pakistan Iraq Lebanon Georgia 45 “Sold in 2013 13 Holding Annual Report 2014 - Our Story Holding Annual Report 2014 - Our Story 14 Contents Strategic growth Georgia 03 CEO reflects Our Story 05 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Lebanon Iraq 17 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Jordan Pakistan Kuwait 25 Our Corporate Governance Sound corporate governance 27 Our board 29 Qatar Saudi Arabia Our Financial Performance 31 43 Bahrain Egypt A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 UAE Oman Our Future Leading the way forward 45 15 Holding Annual Report 2014 - Our Story Holding Annual Report 2014 - Our Story 16 Contents 03 CEO reflects Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 Our commitment At the heart of everything we do is our dedication to our people, our communities and our world. Contents 03 17 Committed to sustainability Our people make everything that we do possible, and we aim to be a company that employees want to be a part of. Sustainability is at the core of our business strategy, and allows us to not only focus on profitability but also on making a difference in the countries and communities where we operate. CEO reflects Our Story 05 People-centric Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 At Majid Al Futtaim we currently employ over 27,000 people, all dedicated to making our vision to ‘create great moments for everyone, everyday’ a reality. Our management teams and people on the ground come from over 84 different countries and bring decades of experience, across a diverse range of industries. As a company we strive to instill values and a culture that cultivates entrepreneurial spirit, innovation, customer service, ethical business practices, team work and community involvement. We strongly believe that our greatest and most valuable asset is our people. And so we encourage 25 people to think in a different way, with a vision that embraces innovation, creating the challenge and the inspiration to push people to stretch further and excel at what they do. With an international presence across 13 markets, we provide opportunities for employees to work in other countries. And the range of opportunities we present is vast, from engineering and project management to marketing, customer service and other professional fields. Dedicated to supporting our employees’ development, we provide a range of worldclass training and leadership development programmes to help employees achieve ongoing career success. These programmes include our comprehensive Management Trainee Programme, as well as our Internship Programmes, where we work with recognised universities and educational institutes to offer greater expertise and hands-on learning for valuable work experience. People are at the heart of everything we do, and so we continuously strive to provide a stimulating and empowering environment that retains and attracts outstanding talent with the right passion and expertise. In 2014 we conducted a sustainability materiality and risk review across our entire group of companies. This review sought to identify and provide details on our key sustainability risks and impact areas. The goal is that this process would allow us to develop an overarching policy, reporting framework and governance structure for sustainability for Majid Al Futtaim Holding and its subsidiary companies. To date the focus of our sustainability efforts has been on our Properties division, where our largest sustainability impacts are made. Further details of our Majid Al Futtaim Properties sustainability work can be found below. At Majid Al Futtaim Properties our sustainability mission is to enhance people’s lives through sustainable real estate. We want to lead by example by applying international best practices across our properties, and in so doing, we hope to transform the economic and social development of the region. In 2014 we began to implement Majid Al Futtaim Properties’ ambitious new five-year sustainability strategy. The strategy, which aims to embed sustainability through the business, is driven by our Sustainability Steering Group and our Board and focuses on three key areas: pioneering standards, high performance assets, and prosperous communities. Majid Al Futtaim Properties, Sustainability Strategy Our Corporate Governance Sound corporate governance 27 PROSPEROUS COMMUNITIES Our board 29 • COMMUNITY WELL-BEING & ENGAGEMENT • LOCAL ECONOMIC DEVELOPMENT • EMPLOYEES • ENHANCEMENT OF THE PUBLIC REALM Our Financial Performance 31 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 SUSTAINABILITY MISSION ENHANCING PEOPLE’S LIVES THROUGH SUSTAINABLE REAL ESTATE PIONEERING STANDARDS • LABOUR CONDITIONS IN THE SUPPLY CHAIN • HEALTH & SAFETY • GREEN BUILDING STANDARDS • SUSTAINABLE PROCUREMENT HIGH PERFORMANCE ASSETS 43 • WATER Our Future Leading the way forward • ENERGY & CARBON • WASTE 45 • TENANTS & OPERATORS • CUSTOMERS & VISITORS 19 Holding Annual Report 2014 - Our commitment Holding Annual Report 2014 - Our commitment 20 Contents 03 Other significant 2014 achievements include the launch of a Labour Policy that safeguards worker rights across our developments. This puts us in a strong place to influence regional best practice on the treatment of workers. We also increased Majid Al Futtaim Properties’ green building certifications to seven assets and 13 green star ratings for tenant fit outs, appointed a Green Star Rating Manager, raised our minimum green building standard for all new developments to LEED Gold or equivalent, and built sustainability capacity outside the UAE through employee training. CEO reflects Our Story 05 17 25 By the end of last year 73% of Majid Al Futtaim Properties’ sustainability targets with a 2014 deadline were achieved, with 23% partially achieved. In particular, Majid Al Futtaim Properties improved on its 2013 performance against the Global Real Estate Sustainability Benchmark, and was awarded Green Star status, thus cementing our leadership position in the region. Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Sustainability is at the foundation of our business objectives. It supports long-term value creation, enhances our brand and, most importantly, gives us license to operate as an organisation that focuses not only on profitability, but on making a positive impact on the lives of those whom we serve. 73% OUR 2014 HIGHLIGHTS OF TARGETS ACHIEVED Pioneering Standards Prosperous Communities High Performance Assets 0 fatalities 2,561 hours of volunteering 13 green star ratings for tenant fit outs 115 health & safety audits 52 labour accommodation audits AED 17.9 million pr value created from community investment Increased environmental data coverage by adding 4 operational assets 2 construction sites 1 labour policy created 66 interships & 24 job shadowing placements 69% recycling rate at our head office Accident frequency rate 1.06 Uae & Oman 3.2 other markets AED 7.3 million community investment 15.8% like-forlike water use reduction in malls since 2013 7 assets have green building certifications 181 staff received sustainability training 4.7% energy reduction hotels since 2013 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 21 Holding Annual Report 2014 - Our commitment Holding Annual Report 2014 - Our commitment 22 Contents 03 As one of the leading companies in the region, we know that it is our responsibility to also contribute to the upliftment and empowerment of the communities we operate in. CEO reflects Our Story 05 17 25 Socially responsible Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 The Majid Al Futtaim Charity Foundation was established in 2006 to help improve the quality of life for communities in the UAE and across the Middle East. It seeks to play an active role in creating a better future by providing healthcare and education assistance to underprivileged and marginalised sectors in the UAE, and also works with local and international charities to reach those in need. Outside of our healthcare and education initiatives, sponsoring charitable events and supporting Ramadan activities and other community initiatives constitute another important area of operation for us. This provides us with an opportunity to play an active role in community development as well as establish meaningful partnerships with other organisations that will have a far-reaching impact on the development of the UAE. Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 In 2014 the Foundation achieved the following: Completion of Neonatal Extension at Latifa Hospital in Dubai In February 2013, the Foundation partnered with Dubai Health Authority to provide an 18-bed state-of-the-art neonatal intensive care unit at Latifa Hospital at an estimated cost of AED 24,5 million. The project is now fully operational with an official opening ceremony being planned. The SMART (Start Making All the Right Turns) Campaign SMART educates children aged 13 to 18 years on healthy living within a sports and entertainment platform. It covers smoking, physical activity, diet and nutrition, obesity prevention, diabetes, hypertension and high cholesterol. This successful campaign started in 2012, targeting mainly private educational institutions, which are under the control of the Knowledge and Human Development Authority (KHDA). In 2014, a total of 16,903 students in approximately 47 schools were introduced to the SMART program. Fujairah Al Masjid In 2013 the Foundation completed the Al Bidiya Housing Complex, which provided 30 villas to UAE citizens in need. In June of 2014, the Fujairah Al Masjid at Al Bidiya was completed, along with road works for the housing complex, at a cost of AED 1.2 million. The masjid became fully operational after an inauguration by the Crown Prince of Fujairah, H.H. Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi. Ramadan and Zakat Activities The Foundation’s board members approved AED 7 million on the 14th of May 2014 as a Ramadan charity contribution. The funds were distributed to a number of worthy beneficiaries throughout the UAE. Our Future Leading the way forward 45 23 Holding Annual Report 2014 -- Our Ourcommitment commitment Holding HoldingAnnual AnnualReport Report2014 2014 - Our commitment 24 Contents 03 CEO reflects Our corporate governance Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 We actively encourage the ethos of good governance, accountability and best practice. Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 25 Holding Annual Report 2014 - Our Past, Present and Future Holding Annual Report 2014 - Our Past, Present and Future 26 Contents 03 Sound corporate governance At Majid Al Futtaim, sound corporate governance is our commitment to maintain accountability in our professional conduct and to the stakeholders we engage with. CEO reflects The strong potential for growth in the 1990s precipitated the decision to embed sound corporate governance across the business. Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 This involved the separation of ownership and management, bringing in a strong management team supported by majority independent Boards, and the voluntary adoption of the UK’s Combined Code on Corporate Governance. We believe that effective governance is realised thorough leadership and partnership and that the role and actions of the Boards should complement, enhance and support the work of the management team, while protecting and growing the shareholders’ interest. Our business, property and affairs are overseen under the direction of the Majid Al Futtaim Holding Board, which provides independent oversight of the wholly owned Boards as well as the subsidiary operating companies’ management performance and holds the Board and management accountable to the shareholder. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Majid Al Futtaim Properties, Retail and Ventures all have their own autonomous Boards, with a majority of independent directors. These Boards are responsible for setting the strategic goals for each business. In this way they measure the success of their business objectives and are accountable for delivering sustainable improved performance. Each Board has a separate Audit and Risk Committee as well as a HR and Remuneration Committee. Every business is held accountable for reviewing and improving business performance, and the Boards are no exception. Self and independent evaluations assess the Boards’ and Committees’ processes and effectiveness, skill sets, and the relationships between the independent directors and management. Sound governance has become a brand feature at Majid Al Futtaim, which enables us to attract highly experienced Board Members, as well as the best and brightest regional and international management talent. Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 27 Holding Annual Report 2014 -- Our Ourcorporate corporategovernance governance Holding HoldingAnnual AnnualReport Report2014 2014 - Our corporate governance 28 Contents 03 Our Board Our business, property and affairs are overseen under the direction of the Majid Al Futtaim Holding Board, which provides independent oversight to protect our shareholders’ interests. CEO reflects Our Story 05 17 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Sir Michael Rake Chairman 43 Appointed in 2012 Mr Viswanathan Shankar joined the Board on 1 January 2012. Shankar was until recently (April 2005) Group Executive Director and a member of the Board of Directors of Standard Chartered PLC and Standard Chartered Chief Executive Officer - Europe, Middle East, Africa and the Americas as well as Executive Chairman of Principal Finance and Chairman of Standard Chartered private bank. Khalifa Sulaiman Ian Davis Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 Viswanathan Shankar Sir Michael Rake is currently the Chairman of BT Group plc, the UK’s largest telecom operator, President of the Confederation of British Industry, and he holds directorships at Barclays PLC and McGraw Hill Inc. amongst others. His previous illustrious appointments include Chairman of KPMG International, Senior Partner at KPMG UK, and Chairman of KPMG Europe. Deputy Chairman 25 Appointed in 2009 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Appointed in 2011 Appointed in 2012 A prominent UAE national, Mr Khalifa Sulaiman has enjoyed a seasoned profession in government, representing his country at the highest levels locally, regionally and internationally. In his career he has been Ambassador to the Court of St James in the UK, Chairman of H.H. The Ruler’s Court, Dubai, and Director and Chairman of the National Bank of Dubai PJSC. Mr Ian Davis is the Chairman of Rolls Royce, as well as an independent non-executive director at BP and Johnson & Johnson, and a non-executive member of the Cabinet of the United Kingdom. His career also includes being appointed Chairman, Worldwide Managing Director and Senior Partner at McKinsey & Company where he worked across the private, public and not-for-profit sectors. Tariq Al Futtaim Alain Bejjani Appointed in 2005 Mr Tariq Al Futtaim has been involved in the Majid Al Futtaim business as Vice President since the group was first formed. He is currently the Chairman of the Majid Al Futtaim Charity Foundation, an esteemed charitable initiative well known for its work in the healthcare and education sectors. Chief Executive Officer Appointed in 2015 Mr Alain Bejjani has built a distinguished career at Majid Al Futtaim. He was formerly the Chief Corporate Development and Brand Officer at Majid Al Futtaim Holding, and Vice President (Legal) and Head of Business Development at Majid Al Futtaim Properties. Prior to that, he was Executive Vice-Chairman of the Investment Development Authority of Lebanon (IDAL) and a founding partner of a law firm. Our Future Leading the way forward 45 29 Holding Annual Report 2014 -- Our Ourcorporate corporategovernance governance Holding HoldingAnnual AnnualReport Report2014 2014 - Our corporate governance 30 Contents 03 CEO reflects Our financial performance Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our financial strength and operational expansion across the region has delivered exceptional financial performance across all areas of our business. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 31 Holding Annual Report 2014 - Our financial performance Holding Annual Report 2014 - Our Past, Present and Future 32 Contents 03 A financial review of 2014 Our financial strength and operational expansion in the UAE, as well as across the wider MENA region, has resulted in strong and steady financial performance across all areas of our business. CEO reflects As per our transparent disclosure policies, our full consolidated financial statements for 2014, and going back historically, can be found on our website www.majidalfuttaim.com. In this section we provide a clear, user-friendly overview of the financial developments and highlights for 2014, together with the key top-line figures and matrices. All financials presented here are IFRS-based. Our Story 05 17 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Majid Al Futtaim Group Financial Snapshot Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 (AED mn) 2010 2011 2012 2013 2014 CAG R Assets 33,954 35,470 37,920 39,454 44,624 7.1% Revenues 16,778 18,403 20,579 22,696 25,224 10.7% EBITDA 2,279 2,736 2,969 3,275 3,586 12.0% 2014 Financial Highlights 25 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our operational and financial results for the year ended 31st December 2014 confirm another steady year of growth, with total revenues growing by 11% to AED 25 billion. While EBITDA from recurring operations grew by 10% year-on-year to reach AED 3.6 billion. The company continued to maintain a strong balance sheet with total assets valued at more than AED 45 billion and a net debt of around AED 8 billion. And both Fitch Ratings and Standard & Poor’s reaffirmed our investmentgrade rating of BBB, with a stable outlook during the year. 2014 saw us issue our first 10 year USD 500 million bond, extending the average life of the company’s debt portfolio. This was the first 10 year issuance out of Dubai since 2010, and the longest tenure achieved by a Dubai corporate issuer. In addition to this, we further optimised our debt portfolio on the back of our solid financial performance and strong liquidity conditions in the banking market. Our liquidity position continues to be robust, with more than two years of gross financing needs covered through our cash and available committed lines. Another great financial highlight of 2014, was receiving the prestigious “Most Innovative Treasury” award from Global Capital. Our Future Leading the way forward 45 33 Holding Annual Report 2014 -- Our Ourfinancial Past, Present performance and Future Holding Holding Annual Annual Report Report 2014 2014 - Our - Our Past, financial Present performance and Future 34 Contents 03 Financial performance overview We have a proven track record of delivering strong financial results on the back of an effective growth strategy. CEO reflects Overview of Past Financial Performance Our Story 17 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 19 Committed to sustainability 20 Socially responsible 23 2011 2012 2013 2014 CAG R Assets 33,954 35,470 37,920 39,454 44,624 7.1% Revenues 16,778 18,403 20,579 22,696 25,224 10.7% EBITDA 2,279 2,736 2,969 3,275 3,586 12.0% 18.5 16.9 15.1 13.9 CAGR:13% 2.3 2.8 3.1 3.5 CAGR:9% 3.8 0.8 PROPERTIES CAGR:13% Our Corporate Governance 2011 0.9 0.8 0.7 2012 2013 2014 2.4 2.2 Sound corporate governance 27 Our board 29 EBITDA (AED mn) 2.0 1.7 1.5 CAGR:11% 0.9 0.8 1.1 1.0 0.9 CAGR:9% 0.1 Our Financial Performance 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 PROPERTIES 70.0% Our Future Leading the way forward RETAIL 2010 Overview of EBITDA Margin 31 1.1 VENTURES** RETAIL 2010 25 20.6 CAGR:10% Our Commitment People-centric 2010 Revenue (AED mn) 05 Our pioneering spirit (AED mn) 0.1 0.2 VENTURES** 2012 2013 63.4% 61.9% 0.1 2014 62.0% 62.6% 62.0% 14.2% 14.2% 60.0% 50.0% 40.0% 30.0% 18.6% 20.0% 12.6% 10.0% 5.4% 0.0 45 2011 0.1 17.5% 5.9% 2010 5.3% 5.5% 2011 2012 MAFP MAFR 2013 5.6% 2014 MAFV** FULL YEAR 2014 FIGURES BASED ON FULL YEAR 2014 AUDITED ACCOUNTS ** MAF VENTURES 2013 NUMBERS RESTATED AS A RESULT OF ORIX DIVESTITURE 35 Holding Annual Report 2014 -- Our Ourfinancial Past, Present performance and Future Holding Holding Annual Annual Report Report 2014 2014 - Our - Our Past, financial Present performance and Future 36 Contents Business unit performance An overview of strong growth within our three business units. 03 CEO reflects Majid Al Futtaim Properties Properties increased footfall during the past year at its 13 consolidated shopping malls by 6% to 167 million consumers. Revenue increased by 8% to AED 4 billion and EBITDA rose by 7% to AED 2.4 billion, contributing around 66% of the group’s overall EBITDA. Our Story 05 Revenue per available room (RevPar) at the company’s 11 hotels grew 4% during the year (11% on a like-for-like basis) with average occupancy rates of 73% for the year. Our pioneering spirit 07 Our groundbreaking businesses 09 Majid Al Futtaim Retail 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 The opening of 19 new Carrefour stores created around 1,700 jobs in 2014. Revenue increased by 11% to AED 21 billion and EBITDA rose by 17% to AED 1.1 billion, contributing around 32% of the group’s EBITDA. Majid Al Futtaim Ventures 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance 27 Our board 29 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 (AED mn) 2013 2014 Change Revenues 22,696 25,224 11% EBITDA 3,275 3,586 10% Business Units Revenue and EBITDA Properties Sound corporate governance Our Financial Performance 31 Group Revenue and EBITDA Retail 25 People-centric Ventures 17 In 2014, Ventures achieved strong operational growth with revenue increasing by 20% to AED 1 billion and EBITDA for the year increasing by 20% to AED 152 million. Our Commitment 37 (AED mn) 2013 2014 Change Revenues 3,547 3,819 8% EBITDA 2,220 2,369 7% (AED mn) 2013 2014 Change Revenues 18,482 20,578 11% EBITDA 984 1,148 17% (AED mn) 2013 2014 Change Revenues 892 1,074 20% EBITDA 127 152 20% Holding Annual Report 2014 -- Our Ourfinancial Past, Present performance and Future Holding Holding Annual Annual Report Report 2014 2014 - Our - Our Past, financial Present performance and Future 38 Group debt profile Majid Al Futtaim Group’s Balance Funding Profile Majid Al Futtaim Holding Level (AED 6,358mn) Our Story 05 17 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 All of which is Senior Unsecured obligations at Holding level 19 Committed to sustainability 20 Socially responsible 23 25 Sound corporate governance 27 Our board 29 All of which is Senior unsecured obligations at Properties level Primarily project finance with limited recourse to borrower Total gross debt amounted to AED 9.06bn as at 31 December 2014 (excluding USD 500mn hybrid issuance) ✓ Maintained focus on conservative liquidity and risk management policies ✓ Well received issuances in the international Debt Capital Markets – in 2014 issued first 10yr bond (USD 500mn) ✓ Our Corporate Governance Other (AED 1,197mn) All Senior Unsecured financing obligations rank pari passu among themselves Our Commitment People-centric Majid Al Futtaim Properties Level (AED 1,506mn) Increased Revolver component of bank financing to reduce cost of carry ✓ Cash position of over AED 1,050mn and undrawn available lines of over AED 6.6bn (as of 31-Dec-2014) ✓ Average debt life extended to 5.2 years as of 31 December 2014 , up from 3 years in December 2011 Dec- 2012 Dec- 2013 Dec- 2014 Secured debt as a percentage of Gross Debt 46% 7% 10% 13% EBITDA from encumbered assets as % of Total EBITDA 28% <1% 4% 4% FIGURES BASED ON FULL YEAR 2014 AUDITED ACCOUNTS USD500MN EQUITY HYBRID IS NOT TAKEN INTO ACCOUNT IN DEBT CALCULATION* 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 - 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 4,184 2,472 1,598 683 59 66 2015 2016 8,223 8,489 36 Business unit performance 37 Group debt profile 39 Key credit strengths 43 30,000 Majid Al Futtaim’s Capital Structure 31 33 41 Our Future Leading the way forward 45 2020 ONWARDS 5 7,065 4 1,694 2009 2,279 46% 2.8x 2,736 2,969 2.3x 8,223 2009 2 2.2x 2010 2011 2012 NET DEBT (AED) 2013 NET DEBT/EBITDA (times) 47% 27,923 18,104 21,943 31% 19,668 8,489 2010 NET DEBT (AED mn) 0 2014* 24,164 29% 50% 40% 29% 30% 20% 7,794 7,065 6,912 8,001 10% 5,000 0 3 3,586 1 40% 17,969 3,275 2.2x 15,000 10,000 6 8,001 7,794 3.7x 25,000 20,000 2019 6,912 EBITDA Financial performance overview 2018 4.9x Our Financial Performance A financial review of 2014 2017 Retail CEO reflects Dec- 2011 Debt Maturity Profile (AED mn) We have a proven track record of delivering strong financial results on the back of an effective growth strategy. Cross guarantees* 03 Majid Al Futtaim’s Robust Capital Structure Strong Leverage Metrics Contents 2011 2012 EQUITY (AED mn) 2013 2014* 0 NET DEBT/EQUITY (%) FIGURES BASED ON FULL YEAR 2014 AUDITED ACCOUNTS USD500MN EQUITY HYBRID IS NOT TAKEN INTO ACCOUNT IN DEBT CALCULATION 39 Holding Annual Report 2014 -- Our Ourfinancial Past, Present performance and Future Holding Holding Annual Annual Report Report 2014 2014 - Our - Our Past, financial Present performance and Future 40 Contents Key credit strengths Our financial health can be attributed to a number of factors. 03 CEO reflects • We are a leading MENA asset owner with iconic landmarks in key locations • We enjoy market leadership in markets with long-term macro economic potential due to our retail/ consumer focus • The company has a low volatility of operating income with diversified income streams and a balanced financial profile • We practice prudent financial management with conservative liquidity and risk management policies; we enjoy a balanced and well-managed funding profile Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 • We adhere to a strict best practice corporate governance framework Momentous milestones 13 • We have a strong track record of stability through the financial crisis and geopolitical disturbances Strategic growth 15 • We have complementary businesses with cross-synergies that reduce individual business risks Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 41 Holding Annual Report 2014 -- Our Ourfinancial Past, Present performance and Future Holding Holding Annual Annual Report Report 2014 2014 - Our - Our Past, financial Present performance and Future 42 Contents 03 CEO reflects Our future Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 As we pioneer the future we will continuously strive to achieve our ambition of doubling the size of our business in the next five years. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Our Future Leading the way forward 45 43 Holding Annual Report 2014 - Our Past, Present and Future Holding Annual Report 2014 - Our Past, Present and Future 44 Contents 03 As we pioneer the future we will continuously strive to achieve our ambition of doubling the size of our business in the next five years. CEO reflects Great things lie ahead for Majid Al Futtaim as the company embarks on consistent and driven growth. This motivated growth will include continued investment in existing properties, as well as regional expansion. Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 43 Investment in existing properties includes a 36,000 square metre expansion of the iconic Mall of the Emirates, which is on track for completion in the fourth quarter of 2015. This expansion will incorporate a new, ultrapremium VOX Cinemas experience and 40 new shopping, dining and entertainment outlets, including world-class retail anchor stores making their debut in the Middle East. With regards to regional expansion, several large-scale projects are currently under construction in both existing and new markets. While Dubai remains the core of our business, we are expanding our presence in Egypt, Saudi Arabia and Oman, in addition to looking to establish a foothold in Africa and Eurasia. Majid Al Futtaim’s ongoing investments in Dubai continue with the investment of AED 267 million for phase one of the new City Centre Me’aisem. Expected to open in September 2015, this will be the company’s sixth City Centre in the UAE, while the seventh one, City Centre Shindagha, is set to open by the end of 2015. Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 Our Financial Performance 31 Leading the way forward A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 Plans have also been announced for a second ‘My City Centre’ mall. This 5,000 square metre mall will serve communities in Al Barsha and is scheduled for completion in the third quarter of 2016. Another innovative project in the pipeline is Al Zahia, Sharjah’s first-ever gated mixed-use community. Developed by Sharjah Holding, a strategic partnership between Majid Al Futtaim and the Government of Sharjah, this project aims to create a new living trend in the emirate. In Egypt we plan to increase our total investment over the next five years from EGP 18 billion (AED 8.4 billion), to 22.5 billion Egyptian pounds (AED 10.5 billion). Projects will include building new malls (including the epic Mall of Egypt project), the introduction of VOX Cinemas to the Egyptian market, and the expansion of existing shopping centres. We are also working on expanding our presence in the Kingdom of Saudi Arabia. Majid Al Futtaim Cinemas also plans on significantly increasing its investment in the VOX Cinemas business from an initial AED 750 million to a total of AED 1 billion. The funds will facilitate the ongoing enhancement of existing cinemas in current markets, while also supporting our expansion plans to open new locations in existing and new MENA markets to attract a further 50 million customers by 2020. Continuing our growth trend over the past 20 years, our mission for the future is highly ambitious, but also very achievable. And with this pioneering spirit we hope to create many more great moments for more customers across an ever-expanding footprint. Our Future Leading the way forward 45 45 Holding Annual Report 2014 -- Our Ourfuture Past, Present and Future Holding Annual Report Holding 2014Annual - OurReport Past, Present 2014 - and Our Future future 46 Contents 03 CEO reflects Our Story 05 17 25 Our pioneering spirit 07 Our groundbreaking businesses 09 2014, an outstanding year 12 Momentous milestones 13 Strategic growth 15 Our Commitment People-centric 19 Committed to sustainability 20 Socially responsible 23 Our Corporate Governance Sound corporate governance 27 Our board 29 CONTACT Our Financial Performance 31 43 A financial review of 2014 33 Financial performance overview 36 Business unit performance 37 Group debt profile 39 Key credit strengths 41 CORPORATE BROCHURE PO Box 91100 Deira MAF Tower 1 Adjacent to Deira City Centre majidalfuttaim.com Deira United Arab Emirates T +9714 2949999 F +9714 2940217 Our Future Leading the way forward 45 47 Holding Annual Report 2014 - Our Past, Present and Future Holding Annual Report 2014 - Our Past, Present and Future 48