to be updated

THE NEWS MAGAZINE OF DOHA BANK
OCT 2014 | ISSUE NO. 40
TO BE UPDATED
12
DOHA BANK ANNOUNCES
FINAL WINNERS OF
VODAFONE QATAR UTILITY
BILL PAYMENT PROMOTION
17
DOHA BANK CO-HOSTS
BUSINESS MEETING
FOR INDIAN DELEGATION
16 > DOHA BANK SUPPORTS
HUMANITARIAN EFFORTS IN GAZA
22 > Doha Bank Inaugurates
its 1st Electronic Banking
Branch in Dubai
13
DOHA BANK CHAIRMAN
HONORED WITH
“BEST BANKING
CHAIRMAN
QATAR 2014”
23 > Doha Bank Wins
“The Bizz 2014 - Beyond Success” Award
JAPAN
CHINA
CANADA
HONG KONG
GERMANY
KUWAIT
UAE
INDIA
UNITED KINGDOM
SINGAPORE
AUSTRALIA
YOUR 13 DOORS TO
BUSINESS IN QATAR
SOUTH KOREA
Doha Bank goes the extra mile. We pride ourselves on our excellence
in banking wherever you are in the world. Our regional teams have
invaluable local knowledge of their individual markets, making them
the ideal partner to advise you and your business on the ground.
Wherever you land in the world we are behind you all the way.
TURKEY
Qatar • Abu Dhabi • Dubai • Frankfurt • Hong Kong • Istanbul • Kuwait • London • Mumbai • Seoul • Shanghai • Sharjah • Singapore • Sydney • Tokyo • Toronto
Oct 2014 – Issue No. 40
CONTENTS 10
Board of Directors
06
Message from the
Managing Director
On the occasion of end of third
quarter of 2014 and the publishing of
interim audited financial statements
by the external auditors, I would like
to take this opportunity to extend my
sincerest thanks and gratitude to H.E.
Chairman of the Board, Board Members,
Chief Executive Officer, Heads of the
Functional Groups and all staff for their
efforts and achievements during the past
nine months of 2014.
16
Resolutions
11
Doha Bank named
‘The Best Commercial
Bank in the Middle
East 2014’ at the
Global Banking and
FINANCE Awards 2014
Doha Bank, Qatar’s leading
commercial bank, has been voted as the
‘Best Commercial Bank in the Middle
East 2014’ by the Global Banking and
Finance Review Awards.
12
Doha Bank supports
the humanitarian
efforts in Gaza
17
DOHA BANK CO-HOSTs
BUSINESS MEETING FOR
INDIAN DELEGATION
Doha Bank and Embassy of India,
Doha co-hosted a Business meeting
for “Vibrant Gujarat 2015 Middle East
Delegation “ at Doha Bank Auditorium
at its Headquarters in West Bay, Doha.
18
07
Doha Bank announces final
winners of Vodafone Qatar
UTILITY BILL PAYMENT PROMOTION
13
Message from
the CEO
Global economy is underway and
regulatory reforms should focus on
growth apart from stability. The G20
has given emphasis on accelerating
growth in the global economy in the
coming years.
08
DOHA BANK ACHIEVES
5% PROFIT GROWTH
WITH IMPRESSIVE
RATIOS
4
Doha Bank Chairman
honored with “Best
Banking Chairman
Qatar 2014”
14
SME SECTOR WILL PLAY
A KEY ROLE IN QATAR’S
SUSTAINABLE
DEVELOPMENT
Doha Bank hosted a Knowledge
Sharing Session event under the
theme “Empowering SMEs” on
8th September 2014 at Doha Bank
Tower, West Bay, Doha, Qatar.
Experts Call for
Greater CrossIndustry
Partnership and
Regulatory
Alignment
at Industry & Trade
Conference in UAE
Greater integration and convergence
between the banking industry and
the trading and manufacturing sector
is key to unlocking the full potential
of GCC economies and facilitating
opportunities for sustained growth
and economic diversification.
The News Magazine of Doha Bank
20
23
26
GRC FRAMEWORK
SHOULD BE REALIGNED
TO ADDRESS
CHALLENGES ARISING
FROM CHANGING
MARKET DYNAMICS
Doha Bank Wins “The Bizz 2014
Beyond Success” Award
Doha Bank named “Retail Bank
of the Year” at Enterprise
Agility Awards
21
DIGITAL INNOVATION HAS
REVOLUTIONISED BANKCUSTOMER RELATIONSHIPS
22
Doha Bank
Inaugurates its first
Electronic Banking
Branch in Dubai
Doha Bank has announced the
inauguration of its first electronic
branch in Dubai.
Doha Bank won the prestigious
“The Bizz 2014 - Beyond Success”
Award during a glittering ceremony
held at the Emirates Palace Hotel in
Abu Dhabi.
Doha Bank has been named “Retail
Bank of the Year” at the Inaugural
Enterprise Agility Awards held recently
in Doha.
24
27
Doha Bank receives
Deutsche Bank Award
for Excellence in EUR
Straight Through
Processing
Doha Bank & Q-Tickets
Innovate to Bring Online
Usage for Debit cards
to Qatar
25
For the first time in Qatar, Doha Bank
and Q-Tickets offer users the option of
purchasing movie tickets online using an
ATM or debit card.
28
Doha Bank names 3rd
Millionaire of 2014 in Al Dana
savings campaign
Doha Bank’s flagship Al Dana
Savings program has named its third
millionaire winner of the year, Mr.
Liju Varghese, who was the lucky
winner of the latest Al Dana
QR1 million prize.
Doha Bank Annual
Quiz Competition
From 12 teams vying for the 5 hot
seats, the best and smartest made
it to the final 5, but not without a
tight fight and being only one point
ahead of the others.
5
Oct 2014 – Issue No. 40
MESSAGE
FROM THE MD
new attractive features. The e-banking
services and products were the most
successful ones.
H.E. Sheikh Abdul Rahman
Bin Mohammad Bin Jabor
Al Thani
(Managing Director)
On the occasion of end of third
quarter of 2014 and the publishing of
interim audited financial statements
by the external auditors, I would like
to take this opportunity to extend my
sincerest thanks and gratitude to H.E.
Chairman of the Board, Board Members,
Chief Executive Officer, Heads of the
Functional Groups and all staff for their
efforts and achievements during the past
nine months of 2014.
“We have been able to
achieve highest growth
ratios in most financial
indicators and achieved a
growth rate in net profit
of 5% for the first nine
months as the bank’s net
profit for that period
amounted to QR 1.135
billion. The Return on
Average Equity Ratio
reached 16.3% while the
Return on Average Assets
Ratio reached 2.2%.”
During the above period, we were able
to make notable accomplishments as
we launched many innovative banking
services and products and enhanced
the existing ones by way of additional
6
Message from the MD
Despite fierce competition in the Qatari
market and difficult economic conditions
prevailing in various countries across the
Globe especially the EU and Middle East,
we have been able to achieve highest
growth ratios in most financial indicators
and achieved a growth rate in net
profit of 5% for the first nine months
as the bank’s net profit for that period
amounted to QR 1.135 billion. The
Return on Average Equity Ratio reached
16.3% while the Return on Average
Assets Ratio reached 2.2%.
“The Bank has won
in addition to the
awards obtained in
previous years, ‘The
Best Commercial Bank
in the Middle East 2014’
from Global Banking
and Finance, “The Bizz
2014 – Beyond Success”
award from the World
Confederation of Business
and “Retail Bank of the
Year” at Enterprise Agility
awards in addition to
other accolades such as
‘Best Regional Commercial
Bank’ from The Banker
Middle East Industry,
‘Best Retail Bank in Qatar’
from The Asian Banker
in Sydney, ‘Best Domestic
Retail Bank in Qatar” as
well as ‘Best Domestic
Trade Finance Bank in
Qatar’ from The Asian
Banking and Finance.”
Given Doha Bank’s solvency and
financial strength at local and global
levels and due to providing advanced
banking services and products and
its leading role for transforming the
Qatari banking experience, we have
earned the appreciation and recognition
of professionals in the financial and
banking industry. The Bank has won
in addition to the awards obtained in
previous years, ‘The Best Commercial
Bank in the Middle East 2014’ from
Global Banking and Finance, “The Bizz
2014 – Beyond Success” award from
the World Confederation of Business
and “Retail Bank of the Year” at
Enterprise Agility awards in addition to
other accolades such as ‘Best Regional
Commercial Bank’ from The Banker
Middle East Industry, ‘Best Retail Bank in
Qatar’ from The Asian Banker in Sydney,
‘Best Domestic Retail Bank in Qatar”
as well as ‘Best Domestic Trade Finance
Bank in Qatar’ from The Asian Banking
and Finance.
The Qatari economy is still witnessing
decent growth rates despite the
recession that prevailed in various
economies worldwide especially in
the EU and Middle East. Moreover,
as the State of Qatar won the bid
to host the FIFA World Cup in 2022,
boom in various economic sectors
and launching of more development
projects is expected in the coming
years. To achieve our goals, we expect
more efforts to be exerted from
the management and staff as well.
Since, the economic slowdown and
difficult conditions experienced by
the various capital markets around
the world have burdened us with
greater responsibilities, we need to
have close cooperation amongst all
of us to achieve our desired goals.
Therefore, we have to enhance our
efforts during the coming period and
work together as one team to achieve
our aspired objectives.
Finally, I would like to once again express
my thanks and appreciation to all those
who contributed in these achievements.
However, we still have a lot of work to
do and many goals ahead to attain. We
have the confidence that you will come
up to all these challenges during the
coming period and we assure you of our
full support as always.
The News Magazine of Doha Bank
MESSAGE
FROM THE CEO
Dr. R. Seetharaman
(Group CEO)
Global economy is underway and
regulatory reforms should focus on
growth apart from stability. The G20 has
given emphasis on accelerating growth
in the global economy in the coming
years. US economy is on solid trajectory
however Fed must press on with
monetary stimulus as “significant slack”
remains in labor markets and inflation is
still below the Fed’s goal. The recent Fed
minutes confirmed that the U.S. central
bank’s monthly bond purchases would
probably end in Oct 2014 however there
is no indication of rise in interest rates.
Net profit for the nine months of 2014
recorded an impressive QAR 1,135.1
million as compared to QAR 1,077.1
million for the same period in 2013
showing an increase of 5.4%.The Bank
reported an increase in net operating
income by 14.2% to QAR 2.16 billion
as compared to the same period last
year. Total assets increased by QAR 7.3
billion, a growth of 11.6%, from QAR
63.0 billion as at 30 September 2013
to QAR 70.3 billion as at 30 September
2014. Net loans and advances increased
to QAR 44.6 billion as at 30 September
2014 from QAR 38.9 billion for the same
period last year, registering a growth of
more than 14.6%. Customer deposits
showed a year on year increase of 9.7%
from QAR 40.1 billion to QAR 44.0
billion as at 30 September 2014 which is
evidence of the strong liquidity position
of the Bank. The Bank‘s total equity, as
at 30 September 2014 is at QAR 11.3
billion, registering an increase of 25.1%
during the last twelve months. Through
the efficient asset allocation model, the
return on average equity is 16.3% as
at 30 September 2014, one of the best
in the industry. The Bank has achieved
a very high return on average assets of
2.24% as at 30 September 2014 which
is a clear demonstration of the effective
utilization of shareholder’s funds.
During Q3 2014, Doha Bank hosted
‘Industry & Trade Conference’ in
Dubai and Abu Dhabi which was
attended by top experts from the
region across the banking, trade,
manufacturing, logistics, and
legal sectors. In its quest towards
knowledge sharing, Doha Bank
hosted various knowledge sharing
sessions including ‘New World order
and opportunities’ in Singapore,
‘Empowering SMEs’ in Qatar, ‘Projects
and Contracts Opportunities and
Challenges’ in Qatar & Kuwait,
‘The Doha Round and Regional
trade agreements’, ‘Sustainable
development in the Global Arena’
in Qatar as well as ‘Opportunities in
Qatar and GCC’ in India. Doha Bank
and Embassy of India co-hosted a
business meeting on ‘Vibrant Gujarat
2015 Middle East Delegation’.
The annual summer credit card
campaign period spanning over 3
months, concluded in August. The
campaign provided eligible cardholders
with 5% cash back on all international
spend as well as 2% cash back on all
local spends. In its 11th year, Doha
Bank’s Al Dana Savings Program is
still one of the best rewarding savings
program in Qatar and the Bank has
distributed gifts to select customers in its
6 draws conducted until Q3 2014 with
2 customers receiving QAR 1 Million
each. Doha Bank had also extended the
personal loan offer for another 3 months
to give its customers more opportunities
to consolidate their liabilities under one
single personal loan and opt to waive
installments for up to 3 months.
Highlighting the Bank’s progressive
outlook and commitment to being a
one-stop-shop financial services provider,
Doha Bank was adjudged the ‘The Best
Commercial Bank in the Middle East
2014’ by Global Banking & Finance, ‘The
Bizz 2014 – Beyond Success’ award by
the World Confederation of Businesses
(WORLDCOB) and ‘Retail Bank of the
Year’ at Enterprise Agility awards in
addition to other accolades such as
‘Best Regional Commercial Bank’ at The
Banker Middle East Industry Awards,
‘Best Retail Bank in Qatar’ by The Asian
Banker in Sydney, ‘Best Domestic Retail
Bank in Qatar” as well as ‘Best Domestic
Trade Finance Bank in Qatar’ by The
Asian Banking and Finance.
Doha Bank continued its various CSR
initiatives such as providing support
to humanitarian efforts in Gaza by
donating QAR 2 million through QCB
as well as QAR 100,000 to Qatar Red
Crescent. These efforts were preceded
by Doha Bank signing a partnership
agreement with Qatar Charity in support
of its ‘Ademha’ Program, supporting
Qatar Paralympic Committee (QPC), as
well as its ongoing ECO-Schools Program
recognizing six schools in Qatar. Doha
Bank also received the ‘Golden Peacock
Global Award 2013 for Corporate Social
Responsibility’ as well as ‘Environmental
Award’ from The Arab Organization for
Social Responsibility.
Doha Bank has always maintained that
Customer is our priority and all the
initiatives undertaken by us one way or
other that benefits the customer. Doha
Bank is now a respected brand not just
locally but also internationally. Only a
consistent performance will ensure that
we remain as the best performing Bank
and I am sure we as a team will excel
and stay ahead of competition.
Message from the CEO
7
Oct 2014 – Issue No. 40
DOHA BANK ACHIEVES
5% PROFIT GROWTH WITH
IMPRESSIVE RATIOS
H.E. Sheikh Fahad Bin Mohammad
Bin Jabor Al-Thani
(Chairman)
His Excellency Sheikh Fahad Bin Mohammad Bin Jabor
Al-Thani, Chairman of the Board of Directors of Doha
Bank, announced Doha Bank’s financial results for Q3
2014. Net profit for Q3 2014 recorded an impressive QAR
1,135 million which represents a growth of more than 5%
as compared to QAR 1,077 million for the same period in
2013. H.E. Sheikh Fahad said “This is another outstanding
result and is clear demonstration that Doha Bank continues
to perform consistently.”
The Bank increased its net operating income by 14% to reach
QAR 2.2 billion. Fees and commission income for Q3 2014
showed animpressive growth of 27% reaching QAR 363
million as compared to QAR 286 million for the same period
in 2013. Total assets increased by QAR 7.3 billion, a growth of
12%, from QAR 63.0 billion as at 30 September 2013 to QAR
70.3 billion as at 30 September 2014. Net Loans & Advances
increased to QAR 44.6 billion from QAR 38.9 billion for the
same period last year, registering a growth of 15%. Deposits
showed a year on year increase of 10% from QAR 40.1 billion
to QAR 44.0 billion as at 30 September 2014 which is evidence
of the strong liquidity position of the Bank.
H.E. Sheikh Abdul Rahman Bin Mohammad Bin Jabor Al-Thani,
Managing Director of Doha Bank said “The Bank continues
to perform well with total equity, as at Q3 2014, at QAR
11.3 billion, registering an increase of 25% during the last
twelve months. Through the efficient asset allocation model
the return on average equity is 16.3% as at Q3 2014 one of
the best in the industry. The Bank has achieved a very high
return on average assets of 2.2% as at Q3 2014 which is a
clear demonstration of the effective utilization of shareholder’s
8
Doha Bank Achieves 5% Profit Growth with Impressive Ratios
H.E. Sheikh Abdul Rahman Bin
Mohammad Bin Jabor Al Thani
(Managing Director)
funds. Further, H.E. Sheikh Abdul Rahman said “The Bank’s
core revenue streams have shown strong growth over the prior
year period reflecting on the Bank’s intrinsic strength towards
recurring earning capacity and also on the Bank’s productive
operational performance.”
During the period, the Board of Directors of Doha Bank
unanimously approved the Scheme of Amalgamation to enable
Doha Bank Q.S.C., India to take over and to combine the
banking business of HSBC Bank Oman S.A.O.G., India with
Doha Bank, Q.S.C India operation as a going concern in line
with the Bank’s International expansion strategy. Accordingly,
the Board of Directors in the Board Meeting held on 28th
September 2014 also resolved to call the Extra Ordinary
General Assembly of the Shareholders of Doha Bank for a
meeting to consider and approve the amalgamation scheme
as well as authorize issuance of Debt or any other suitable
instrument using Doha Bank EMTN Programme.
On Doha Bank inaugurating its first electronic branch in
Dubai, Dr. R. Seetharaman, said “The new electronic branch is
testimony to our positive and aggressive ambition to expand
foot-print by increasing ATM and Electronic Banking Network”.
In order to create awareness on the availability of convenient
utility bill payment facility, Doha Bank’s Vodafone Qatar Bill
Payment promotion gifted select customers with electronic
tablets for making Vodafone bill payment through Doha Bank’s
Internet Banking and ATMs. During Q3 2014, Doha Bank
entered into a partnership agreement with Enterprise Qatar,
a SME Development company, in order to further support
entrepreneurs and SMEs.
The News Magazine of Doha Bank
Q3-2014
Q3-2012
38,941
44,645
Q3-2010
Q3-2013
Q3-2011
Q3-2012
Q3-2014
Q3-2013
11,335
9,060
7,359
Q3-2013
Q3-2014
Q3-2013
Q3-2014
Q3-2010
Q3-2011
Q3-2012
Q3-2013
1,135
1,077
1,061
1,011
895
43,987
Net Profit (QAR million)
40,115
31,086
28,273
30,242
Q3-2011
Q3-2012
6,839
5,874
Q3-2012
Total Deposits (QAR million)
Q3-2010
Q3-2011
70,271
62,989
49,982
53,279
44,817
Q3-2011
Q3-2010
Total Equity (QAR million)
Total Assets (QAR million)
Q3-2010
Net Loans & Advances (QAR million)
31,845
Highlighting the Bank’s progressive outlook and commitment
to being a one-stop-shop financial services provider, Doha
Bank was adjudged the ‘The Best Commercial Bank in the
Middle East 2014’ by Global Banking and Finance, “The Bizz
2014 – Beyond Success” award by the World Confederation
Doha Bank continued its various CSR initiatives such as
providing support to humanitarian efforts in Gaza by donating
QAR 2 million through QCB as well as QAR 100,000 to
Qatar Red Cresent. These efforts were preceded by Doha
Bank signing a partnership agreement with Qatar Charity in
support of its ‘Ademha’ Program, supporting Qatar Paralympic
Committee (QPC), as well as its ongoing ECO-Schools Program
recognizing six schools in Qatar. Doha Bank also received the
‘Golden Peacock Global Award 2013 for Corporate Social
Responsibility’ as well as ‘Environmental Award’ from The Arab
Organization for Social Responsibility.
28,361
During Q3 2014, Doha Bank hosted ‘Industry & Trade
Conference’ in Dubai and Abu Dhabi which was attended
by top experts from the region across the banking, trade,
manufacturing, logistics, and legal sectors. In its quest
towards knowledge sharing, Doha Bank hosted various
knowledge sharing sessions including ‘New World order and
opportunities’ in Singapore, ‘Empowering SMEs’ in Qatar,
‘Projects and Contracts Opportunities and Challenges’ in Qatar
& Kuwait, ‘The Doha Round and Regional trade agreements’,
‘Sustainable development in the Global Arena’ in Qatar as well
as ‘Opportunities in Qatar and GCC’ in India. Doha Bank and
Embassy of India co-hosted a business meeting on ‘Vibrant
Gujarat 2015 Middle East Delegation’
of Business and “Retail Bank of the Year” at Enterprise Agility
awards in addition to other accolades such as ‘Best Regional
Commercial Bank’ at The Banker Middle East Industry Awards,
‘Best Retail Bank in Qatar’ by The Asian Banker in Sydney, ‘Best
Domestic Retail Bank in Qatar” as well as ‘Best Domestic Trade
Finance Bank in Qatar’ by The Asian Banking and Finance.
26,632
Doha Bank’s annual summer credit card campaign period
spanning over 3 months, concluded in August. The
campaign provided eligible cardholders with 5% cash back
on all international spend as well as 2% cash back on all
local spends. In its 11th year, Doha Bank’s Al Dana Savings
Program is still one of the best rewarding savings program in
Qatar and the Bank has distributed gifts to select customers
in its 6 draws conducted until Q3 2014 with 2 customers
receiving QAR 1 Million each. Doha Bank had also extended
the personal loan offer for another 3 months to give its
customers more opportunities to consolidate their liabilities
under one single personal loan and opt to waive installments
for up to 3 months.
Q3-2014
Doha Bank Achieves 5% Profit Growth with Impressive Ratios
9
Oct 2014 – Issue No. 40
H.E. Sheikh Fahad Bin Mohammad
Bin Jabor Al-Thani
(Chairman)
Board of Directors
Resolutions
In reference to the above subject
and to the fifth meeting of the Board
of Directors in year 2014 held on the
28th of September 2014, the Board of
Directors has resolved the following in
the said meeting:
1. The Board of Directors of Doha
Bank has unanimously approved the
Scheme of Amalgamation under
Section 44A of the Banking Regulation
Act, 1949 of India (“Scheme”), the
draft thereof containing the terms of
such amalgamation being placed at
the meeting of the Board of Directors
to enable Doha Bank Q.S.C., India to
take over and to combine the banking
business of HSBC Bank Oman S.A.O.G.,
India with Doha Bank, Q.S.C India
operation as a going concern.
Accordingly, the Board of Directors
also resolved to call the Extra Ordinary
General Assembly of the Shareholders
of Doha Bank for a meeting to
consider and approve the scheme to
take over and to combine the banking
business of HSBC Bank Oman S.A.O.G,
in India with Doha Bank, Q.S.C’s India
operation as a going concern, as
further explained in the notice to EGM
and the explanatory statement placed
at this meeting.
2. The Board of Directors of Doha
Bank has unanimously decided to call
the Extra Ordinary General Assembly
of Shareholders of Doha Bank for a
10
Board of Directors Resolutions
meeting to authorize the Board of
Directors to issue debt or any other
suitable instrument at their discretion
using Doha Bank EMTN programme
whose main components would be
as follows:
• In varying amounts which would,
in aggregate, not exceed the EMTN
programme valuing US$ 2 Billion.
• That no single deal would exceed
US$ 750 million.
• In various major currencies
including US Dollar, Australian Dollar,
Yen, Swiss Francs, Sterling Pound.
• To varying maturities not exceeding
10 years for Senior Debt and 30
years for Private placements.
• Be issued either by an SPV
guaranteed by Doha Bank or
through Doha Bank directly.
• To authorize the Board of Directors
and those authorized by the Board
to take all necessary actions to
execute these issuances within the
programme.
• Delegations from the Extra
Ordinary General Assembly of Share
holders to the Board would be valid
for 3 years.
3.Call the Extra Ordinary General
Assembly of the Shareholders for a
meeting during November 2014.
4.Approved the EGM Agenda to be
held during November 2014.
The News Magazine of Doha Bank
Doha Bank named “The
Best Commercial Bank in
the Middle East 2014’ at the
Global Banking & Finance
Awards 2014
Doha Bank has time and again
proven to outperform in various
geographies, across customer
segments and under challenging
market conditions.
Doha Bank, Qatar’s leading
commercial bank, has been voted as the
‘Best Commercial Bank in the Middle
East 2014’ by the Global Banking and
Finance Review Awards.
Dr. R Seetharaman, Group Chief Executive
officer of Doha bank said, “We are
honored to receive this recognition. The
award highlights the bank’s progressive
outlook, and commitment to being a onestop-shop financial services provider to
its ever expanding global customer base.
Doha Bank is a trendsetter in introducing
many innovative products and services
in Qatar, with its signature sustainable
performance. Time and again, Doha
Bank has proven to outperform in various
geographies, across customer segments
and under challenging market conditions.
The bank’s operating efficiency, asset
allocation model and unique international
strategy combined with its seamless
execution, ensure that the bank continues
to stay a cut above the rest”.
Doha Bank had earlier received
the license to commence banking
operations in India and has
subsequently agreed to purchase HSBC
Bank Oman SAOG banking business in
India, subject to regulatory approvals.
India is a major market with great
potential, particularly considering the
large Indian population in the GCC
as well as the significant trade flows
between the two regions.
“We are honored to
receive this recognition.
The award highlights
the bank’s progressive
outlook, and commitment
to being a one-stop-shop
financial services provider
to its ever expanding
global customer base”
During the nine months period ended
30 September 2014, the bank
registered a year on year growth in
‘total assets’ by 11.6% and ‘net
loans and advances’ by 14.6%.
During the same period, the
customer deposits grew by 9.7%,
which evidenced the strong liquidity
position of the bank. Doha Bank’s
return on average equity, which
is one of the best in the industry,
stood at 16.3% as at the end of the
third quarter of 2014. The bank also
recorded a very high return.
In the last one year, the bank has
achieved significant milestones
through capital enhancements,
international expansion by introducing
innovative products and services.
The bank was highly successful in
improvising on its performance,
innovation and quality, as well as
exceeding customer expectations.
Doha Bank was recently adjudged ‘Best
Regional Commercial Bank in Qatar’
by Bankers Middle East, ‘Best Domestic
Retail Bank in Qatar’ & ‘Best Domestic
Trade Finance in Qatar’ by ABF, ‘Best
Retail bank in Qatar-2014’ by the Asian
Banker and ‘Bank of the Year 2013 –
Qatar’ by The Banker. Doha Bank was
also the recipient of the prestigious
“Golden Peacock Global Award 2013
for Corporate Social Responsibility” for
its commitment for public welfare and
social consciousness.
Doha Bank named the “Best Commercial Bank in the Middle East” at the Global Banking & Finance Awards
11
Oct 2014 – Issue No. 40
Doha Bank announces final
winners of Vodafone Qatar
UTILITY bill payment promotion
Doha Bank’s Head of Retail
Banking, Mr. Suresh Bajpai with
Doha Bank officials and the
three lucky winners in the final
draw of Vodafone Qatar utility
bill payment promotion.
Doha Bank awarded three lucky
winners with iPad Minis in the final
draw of the Vodafone Qatar utility bill
payment promotion. The winners are
Mr. Ashok Bhutani, Mr. Anand Prasad
and Mr. Dinesh Patel. They were
awarded for settling their Vodafone
postpaid bills through the bank’s
online banking and ATMs during June
and July 2014.
Doha Bank Group CEO, Dr. R.
Seetharaman, said: “We congratulate
all the winners and encourage
Vodafone customers to continue using
our ATMs or online banking platform
for settling their Vodafone bills. This is a
permanent service and offered with the
same high service standards of Doha
Bank. Doha Bank’s partnership with
Vodafone ensures customers having
access to a broad range of self-service
options across the country through
Doha Bank’s multi-channel network”.
Marc Norris, Chief Commercial
Officer of Vodafone Qatar, said: “We
congratulate all winners and thank
Doha Bank for this great promotion.
12
Doha Bank is one of our key partners
and their outreach in the country
ensures our customers’ ease and
convenience when looking to settle
their postpaid bills and also enjoy a
rewarding experience.”
The winners of the final draw were
invited to Doha Bank Tower in West
Bay for a special prize ceremony
where they received their prizes
from members of Doha Bank’s retail
banking team. A total of six iPad
Minis were given to lucky winners
who had settled their Vodafone
postpaid bills through Doha Bank
channels in June and July.
“We congratulate all the
winners and encourage
Vodafone customers to
continue using our ATMs or
online banking platform for
settling their Vodafone bills.
This is a permanent service
and offered with the same
high service standards of
Doha Bank.”
Doha Bank announces final winners of Vodafone Qatar utility bill payment promotion
Any Vodafone Qatar customer,
regardless of whether he/she has a
Doha Bank account, can continue
to pay their postpaid bills on Doha
Bank ATMs, which cover over 123
locations including those situated
within the bank’s 32 branches.
Doha Bank customers with DBank
Online accounts have the additional
flexibility of being able to complete
their payments from anywhere in the
world using the internet.
Doha Bank’s head of retail banking,
Mr. Suresh Bajpai, added: “The
objective of launching this promotion
was to create awareness on the
availability of the utility bill payment
facility on our ATMs and online
channels. There was a tremendous rise
in the number of transactions during
the promotion, indicating customers’
preferences for self-service options
when settling their bills. We will
continue to run similar promotions in
the near future, encouraging electronic
channel usage.
The News Magazine of Doha Bank
Doha Bank
Chairman
honored with
“Best Banking
Chairman
Qatar 2014”
Doha Bank has established a
dominant position in the GCC
banking landscape under the
strategic vision of H.E. Sheikh Fahad
Bin Mohammad Bin Jabor Al Thani.
innovation as a natural work style.
The award highlights the recognition
of being a corporate leader who has
continuously channelized energies
to create an outstanding work
environment for Doha Bank which
promotes commitment, reinforces best
business practices and consistently
sharpens the skill-sets of its employees
to ensure the optimum utilization of
both human resource potential as well
as opportunity capital.
H.E. Sheikh Fahad Bin
Mohammad Bin Jabor Al Thani,
Chairman of Doha Bank Board of
Directors, has been honored with the
“Best Banking Chairman Qatar” award
at the Global Banking and Finance
Review Awards 2014.
The Global Banking and Finance Award
recognizes business organizations
and the leaders at their helms, for
adopting a holistic approach to
building and sustaining both business
excellence and developing human
resources - cultivating excellence
as a united, sustained effort and
Under the strategic vision of H.E. Sheikh
Fahad Bin Mohammad Bin Jabor Al
Thani, Doha Bank has established
a dominant position in the GCC
banking landscape and is one of the
largest banks in the State of Qatar. It
focuses on being a ‘one stop shop’
financial service provider. The bank
has successfully established a strong
global footprint in 14 countries with
full-fledged branches in Dubai, Abu
Dhabi and Kuwait and representative
offices in Australia, Canada, China,
Germany, Hong Kong, Japan, Sharjah,
Singapore, South Korea, Turkey, and
the United Kingdom. The bank has
obtained the approval for opening
a full-fledged branch in India which
shall help the bank to further capture
significant bilateral trade flows with the
GCC. Doha Bank has leveraged on the
agile technology solutions including
digitization by integrating multiple
touch points in order to deliver value
beyond the traditional brick and mortar
banking model.
Doha Bank is a pioneer in ‘Green
Banking’ across the GCC and has
reached out to the larger community
through its long standing Corporate
Social Responsibility initiatives. Over
the years, the bank has exhibited
sustainable growth on various
fronts including total asset growth,
loan growth, deposit growth and
shareholder’s equity growth. Doha Bank
has consistently been achieving one
of the best returns on average equity
and return on average assets amongst
banks in the Middle East region over
the years, with the return on average
equity standing at 16.5% and return on
average assets of 2.3%, as of the end
of the first half of 2014.
Doha bank Chairman honored with “Best Banking Chairman” Qatar 2014
13
Oct 2014 – Issue No. 40
SME SECTOR WILL PLAY A KEY
ROLE IN QATAR’S SUSTAINABLE
DEVELOPMENT
Doha Bank Group CEO, Dr. R. Seetharaman, giving insights on the global economy during the knowledge sharing session
entitled “Empowering SMEs”.
Doha Bank hosted a knowledge
sharing session event under the
theme “Empowering SMEs” on
8th September 2014 at Doha Bank
Tower, West Bay, Doha, Qatar.
Speakers at the event include Mr.
Omran Bin Hamad Al Kuwari,
CEO of Enterprise Qatar (EQ), Mr
Hamad Khamis Al Kubaisi, Executive
Director of Strategy and Business
Development at Qatar Development
Bank (QDB), Mr. Rashid Bin Ali AlMansoori, CEO of Qatar Exchange
(QE), Ms. Aysha Al Mudahka, CEO
of Qatar Business Incubation Center
and Mr. Gareth O’Brien, Director of
Trade & Investment at the British
Embassy Doha. Dr. R. Seetharaman,
CEO of Doha Bank welcomed and
honoured the speakers at the event.
Key industry players, experienced
bankers, government representatives
an business professionals participated
in this event.
At the inaugural session Dr. R.
Seetharaman gave insights on major
developments impacting the global
economy. He said, “The US economy
is recovering and the Federal Reserve
has reduced its monthly stimulus,
14
which will end in October 2014. The
US economy grew at 4.2% in the
2nd quarter of 2014. The European
Central Bank cut interest rates and
set plans to buy European bonds
sold by the private sector. The Bank
of Japan continued with its easing
measures. The global capital markets
have rallied on account of the easing
measures.With recovery yet to pick
up, the thrust is on sustainable
development for the economies, with
focus on growth and employment. In
recent meetings G20 has aimed for
increasing GDP by more than 2 per
cent above the current trajectory over
the next five years. To improve growth
there is particular attention to policies
to improve employment, enhance
trade and promote competition
which are relevant to the business
environment for SMEs. The measures
which should forward as part of the
comprehensive growth strategies
should bear directly on creating an
environment where SMEs can flourish
and contribute to growth and jobs.“
Dr. R. Seetharaman also gave
insights on regional trends in the
GCC. He said, “SME is one of the
SME sector will play a key role in Qatar’s sustainable development
fastest growing sectors in the GCC.
Investment in SMEs in Saudi Arabia
is expected to grow to more than
USD 70 billion by the end of 2015.
In Kuwait, the National Assembly in
Jan 2014 approved amendments
to a law on the establishment of a
national fund to support SMEs. The
infrastructure development taking
place in Qatar creates a need for
SME businesses. Doha Bank would
be looking forward to participation
in Qatar’s diversification story by
encouraging the SME sector. The SME
sector will play a key role in Qatar’s
sustainable development.”
Mr. Omran Hamad Al Kuwari, CEO
of Enterprise Qatar(EQ), said,“
Enterprise Qatar is highly committed
to the Qatar National Vision 2030,
and the SME Rating & Accreditation
Programme launched in collaboration
with Dun & Bradstreet, is one of the
cornerstones of EQ’s support network
to the private sector as it strengthens
our support of the diversification of
Qatar’s national economy. We believe
that through the implementation
of this new programme, Enterprise
Qatar will help SMEs gain access to
The News Magazine of Doha Bank
During the event, Dr. R. Seetharaman, Doha Bank Group CEO, also gave insights on regional
trends in the GCC, mentioning that SME is one of the fastest growing sectors.
government, semi-government and
private business opportunities. It
will also allow business owners the
opportunity to gain an understanding
of the internal gaps and challenges
that exist within their operations.
However, once such existing disparities
are identified they can be addressed
through EQ’s suite of programmes
that offer guidance on the necessary
improvements, enhancements and
interventions required for successful
business performance.”
Commenting of this participation,
Mr. Abdulaziz bin Nasser Al Khalifa,
CEO of QDB, said: “We are proud
to partner with Doha Bank at this
event, which embodies our mission
to support and empower SMEs in
Qatar. We believe that this sector has
a crucial role to play in Qatar’s future
development and the realization of
Qatar National Vision 2030. ”Mr.
Al Khalifa added: ”Designing and
implementing Al Dhameen program is
part of an integrated effort by Qatar
Development Bank to promote the
economic diversification of Qatar
and enhance the private sector’s
contribution to GDP. Al Dhameen
helps SMEs with insufficient credit
or collateral overcome a common
obstacle by enhancing access to
lending through a strong network of
partner banks.”
Al Dhameen program provides
various financing options for new
SMEs, including guarantees for 85
percent of facilities costs and QAR 15
million credit. For existing businesses,
the program guarantees 75 percent
of core capital and a maximum of
QAR 15 million.”
Mr. Al Mansoori from Qatar Exchange,
said: “Like all our colleagues here
tonight, Qatar Stock Exchange
recognizes the importance of the
SME sector which globally provides
the foundation for successful
economies, contributing employment
opportunities, wealth creation and
increased output. With the addition
of the QE Venture Market to our
listing opportunities, we are providing
young and entrepreneurial companies
a customized route to the market
to ensure they have access to the
necessary funds to contribute to
Qatar’s economy. The characteristics
of the market reflect the objectives of
allowing SMEs to list and raise capital
more easily and cheaply and with less
stringent requirements than would be
the case on the Main Market.”
For her part, Aisha Al-Mudahka, CEO
of QBIC, said:” Our participation in this
event is of utmost significance as we
believe it is important for us to help
SME’s achieve their development goals
in Qatar, in line with the essence of
the QBIC National Project. We aim to
inspire leading businesses and emerging
companies to compete and work hard
to promote their projects, and contribute
to achieve economic growth. Our goal
at QBIC is to create companies valued
at 100 million QAR, by developing,
connecting, investing and incubating
which will empower entrepreneurs and
project owners through development,
guidance and by embracing their
business and providing investment. QBIC
is the largest entrepreneurial hub and
mixed use incubator in the Middle East,
providing offices for entrepreneurs, smart
funding and an entrepreneurship real
business life program called Lean Startup.
We encourage budding entrepreneurs
to apply for the program this September
through our website www.qbic.qa”
Mr Gareth, from UKTI, said: “The UK
Trade & Investment team at the British
embassy is very happy to support
British and Qatari SMEs wishing to do
business. SMEs are the bedrock of any
society and they will be instrumental
in strengthening the UK and Qatari
economies going forward”.
The event witnessed active
participation during the Question
and Answers session and concluded
with a dinner.
SME sector will play a key role in Qatar’s sustainable development
15
Oct 2014 – Issue No. 40
Doha Bank supports
the humanitarian
efforts in Gaza
Mr. Ahmed Ali Al-Khulaifi, Head of Resources Mobilization & Investment Dept. at Qatar Red Crescent, receiving the donation cheque
from Mr. Faisal Yousef Abualfain, Senior Legal Researcher in Doha Bank’s Legal Department.
Doha Bank has a long history
of support to Qatar’s reputed
charities which are active in
disaster relief efforts around
the world. Doha Bank has
also donated QAR 100,000
to Qatar Red Crescent to
support their efforts in
securing the basic needs
and medical services to treat
the injured women, men &
children in Gaza.
In line with its philanthropic traditions,
Doha Bank is committed to helping
people in their critical time of need.
Doha Bank believes and supports the
humanitarian role played by Qatar,
Government organizations and people,
in charity works and extends support to
the suffering peoples through charity
16
Doha Bank supports the humanitarian efforts in Gaza
organizations or generous donors who
feel the tribulation of other people. In
solidarity with the Palestinian people
in Gaza, in their humanitarian distress,
Doha Bank has donated a sum of QAR
2 Million through Qatar Central Bank to
support their efforts.
Doha Bank has a long history of
support to Qatar’s reputed charities
which are active in disaster relief efforts
around the world. Doha Bank has also
donated QAR 100,000 to Qatar Red
Crescent to support their efforts in
securing the basic needs and medical
services to treat the injured women,
men & children in Gaza.
Mr. Faisal Yousef Abualfain,
senior legal researcher in the legal
department at Doha Bank, presented
the donation cheque to Qatar Red
Crescent, and expressed his gratitude
and appreciation to them for their
continued efforts in supporting the
distressed families of the Palestinian
people. He also extended special thanks
to the staff and volunteers who have
devoted a large part of their time and
effort to help people facing difficult
conditions for various reasons.
Mr. Ahmed Ali Al- Khulaifi, head
of resources mobilization & rescue
department at Qatar Red Crescent,
expressed his thanks and appreciation
to Doha Bank for the permanent
support the bank extends to any
nation around the world that has
been affected by tribulations, and
for its generous support to help our
people in Gaza.
The News Magazine of Doha Bank
DOHA BANK CO-HOSTs BUSINESS
MEETING FOR INDIAN DELEGATION
Doha Bank Group CEO, Dr. R. Seetharaman, with India’s ambassador to Qatar, H.E. Mr. Sanjiv Arora, and Mr. B. B. Swain,
Vice Chairman and Managing Director of Gujarat Industrial Development Corporation.
Doha Bank and the Indian embassy
in Qatar have co-hosted a business
meeting entitled “Vibrant Gujarat
2015 Middle East Delegation” at
Doha Bank headquarters in West
Bay. H.E. Mr. Sanjiv Arora, Indian
ambassador to Qatar, accompanied
the Indian delegation led by Mr.
B. B. Swain, IAS, vice chairman
and managing director, Gujarat
Industrial Development Corporation,
Government of Gujarat. The event
was also attended by representatives
of corporate entities, from large and
medium scale industrial groups.
“India’s GDP grew at 5.7% in
the first quarter of 2014-15
and exceeded expectations.
The manufacturing sector
reflected a 3.5% growth.
India’s economic growth was
at 4.7% in 2013-14. India’s
Consumer Price Index (CPI)based inflation rose to 7.96%
in July 2014. Qatar’s economy
is meanwhile likely to grow
at 6.3% this year. Growth
in non-oil and gas sector
is going to drive Qatar’s
economic growth.”
At the session, Doha Bank Group CEO
Dr. R. Seetharaman, spoke about both
the Indian and Qatar economies., and
said: “India’s GDP grew at 5.7% in the
first quarter of 2014-15 and exceeded
expectations. The manufacturing
sector reflected a 3.5% growth. India’s
economic growth was at 4.7% in 201314. India’s Consumer Price Index (CPI)based inflation rose to 7.96% in July
2014. Qatar’s economy is meanwhile
likely to grow at 6.3% this year. Growth
in non-oil and gas sector is going to
drive Qatar’s economic growth.”
Dr. R. Seetharaman highlighted
the investment trends and bilateral
relationships between India and
the GCC by saying: “Foreign direct
investment inflows to India during
2013-14 was US$36bn. India
received $70 billion through foreign
remittances in 2013 and the GCC is
one of the key contributors to foreign
remittances. GCC– India trade is
close to $150bn in 2013-14. UAE
bilateral trade with India was close
to US$60bn in 2013-14.The bilateral
trade between Qatar and India during
2013-14 exceeded US$16bn.
Qatar is the largest supplier of LNG to
India. Many Indian companies such
as L&T, Tata Projects, Voltas, and Punj
Lloyd have active relationships in the
Qatari market through partnerships.”
H.E Mr. Sanjay Arora highlighted in
his keynote address that the State
of Gujarat has contributed to India
through leaders such as Mahatma
Gandhi. He also spoke about on
how Gujarat has progressed in
recent times and the importance of
Vibrant Gujarat 2015.
Mr. B. B. Swain showed a video on the
Gujarat economy and Vibrant Gujarat
2015. He also made a presentation,
“Partner with Gujarat: Lead the
World”. The presentation covered
the key indicators of Gujarat such
as trade, foreign direct investment
and connectivity, while showcasing
various sectors such as manufacturing,
automobiles, chemicals, oil and gas,
renewable energy, textiles and jewellery,
in addition to investment opportunities
in these sectors.
Doha Bank co-hosts business meeting for Indian delegation
17
Oct 2014 – Issue No. 40
Experts Call for Greater
Cross-Industry Partnership
and Regulatory Alignment
at Industry & Trade
Conference in the UAE
At the Industry & Trade
Conference 2014, held
in Dubai, Doha Bank
CEO, Dr. R. Seetharaman,
emphasized how trends
such as globalization
and deregulation are
reorganizing the regional
economic paradigm.
Greater integration and convergence
between the banking industry and
the trading and manufacturing sector
is key to unlocking the full potential
of GCC economies and facilitating
opportunities for sustained growth
and economic diversification. This was
the clear message emanating from the
Industry & Trade Conference held in
Dubai and Abu Dhabi, which gathered
top experts from the region across
the banking, trade, manufacturing,
logistics, and legal sectors.
Organized by Doha Bank, the
conference was held at The Grand
Hyatt Hotel in Dubai on the 22nd of
September, and at St. Regis Abu Dhabi
on September 23rd.
Emphasizing how trends such as
globalization and deregulation are
reorganizing the regional economic
paradigm, Dr. R. Seetharaman, Group
CEO of Doha Bank, noted that the GCC
financial system’s inherent strength
has allowed regional economies to
consistently rise above challenges.
18
“The GCC financial markets have
demonstrated enormous stability and
resilience, bouncing back admirably
from the global economic downturn
of 2009. Even as the world at large
undergoes a geopolitical churning,
economies in the region continue to
post consistent growth - led by the
visionary leadership in countries such
as the UAE and Qatar. In order to
consolidate this growth and make it
sustainable, there is a need for greater
substantive convergence between the
banking sector and trade, industry
and supply chain, as well as legal
and currency risk management. New
approaches to regulatory alignment are
also required.”
The need to plug the gap between
the banking industry and the trading
and manufacturing sector, particularly
small and medium enterprises (SMEs),
was brought into sharp focus by
Mohammed Ali Al Kamali, Director
of Export Markets at Dubai Exports,
during his presentation on “Trade
Trends in the GCC”. “The banking
industry has a huge opportunity
in financing small business, which
hasn’t been exploited anywhere near
optimal. My personal request to the
banking sector would be to look
beyond sales targets, which they are
invariably focused on, and support
SMEs to achieve business growth and
expansion. The support and backing of
the banking sector is vital for the nonoil sector to grow, especially in view of
the tremendous growth opportunities
that are emerging in areas such as
commodity trade.”
On being asked for his views on the
impact that Dubai’s winning bid for the
Expo 2020 could have on the emirate’s
growth rate, he said, “I would prefer
to stay away from predictions, but
I guess one can reasonably expect
the emirate to grow at around 15%
leading up to 2020.”
Acceleration of economic diversification
was also identified as a factor crucial
to the long-term growth of GCC
nations. Noting that the UAE leads the
Experts call for greater cross-industry partnership and regulatory alignment at Industry & Trade conference in the UAE
The News Magazine of Doha Bank
Dr. R. Seetharaman, Doha Bank Group CEO, with the group of international speakers that participated in the
Industry & Trade Conference 2014, held in Dubai.
way in the region when it comes to
diversification away from oil, Kimberly
Tara, Group CEO of global investment
group FourWinds, stated that
manufacturing is now the third largest
industry in the UAE in terms of number
of people employed.
cited examples of complex trade
disputes, their legal trajectory and
eventual outcome to provide the
audience a sharper understanding
of the potential legal pitfalls that
businesses could face while carrying
out international trade transactions.
“From a manufacturing perspective,
there are numerous factors driving
the UAE’s growth – such as the
many free zone facilities, the
superb logistics infrastructure, low
operational costs, easy access to
investment, as well as the ease of
importing raw materials. Moreover,
the manufacturing industry
stabilizes and supports the growth
of several other sectors. I would
go as far as to label manufacturing
the most valuable asset to the UAE
after oil,” Ms Tara said during the
course of her presentation titled
“Diversifying the UAE Industry –
Developing Manufacturing”.
With foreign exchange exposure
becoming a growing concern for
companies in today’s era of heightened
globalization, particularly during times
of instability, the conference also
sought to address the issue of how
to effectively manage FX and interest
rate risk. Giving a presentation on the
topic, Julien Huston, Director – Global
Institutions (MENA) – Global Markets,
National Bank of Abu Dhabi, stated that
changes in exchange rates can have a
considerable impact on organizations’
operations and profitability.
Suresh Nair, Head of the Litigation
& Dispute Resolution Department at
Singapore-based Straits Law, gave
an insightful overview of the legal
risks and complexities that often
underlie global trade transactions.
Drawing into his years of experience
in the legal profession, Nair
“The challenge facing companies today is
to find a way to lock in the profit without
putting their business at risk. As a result
there has been a growing appetite for
innovative instruments such as creditcurrency swap – which offers the best of
both worlds by eliminating the volatility risk
of both FX and interest rate,” Huston said.
was Hariharan Laxminarayanan, Head
Buyer at Emal. “Many manufacturing
companies get caught up in the process
of cost reduction, to the extent that
their attention is shifted away from
what ought to be their main goal –
value generation. They must reset their
priorities to focus more on maximizing
efficiency and productivity and explore
new ways in which finance and supply
chain can come together to drive
growth,” he said. Laxminarayanan also
had a word of advice for SMEs on how
to compete more effectively in the
market. “Since the fortunes of SMEs
are directly linked to the growth of the
industrial sector, it is important that
they align their goals with that of the
manufacturing industry at large, rather
than setting goals independent of their
core industrial constituency.”
Doha Bank, the largest private
commercial bank in the State of
Qatar, is one of the leading financial
services companies in the Gulf
region. The bank provides individuals
and commercial, corporate and
institutional clients across Qatar and
the region, new and better ways to
manage their financial lives.
Speaking on the role of supply chain in
today’s complex industrial environment
Experts call for greater cross-industry partnership and regulatory alignment at Industry & Trade conference in the UAE
19
Oct 2014 – Issue No. 40
GRC FRAMEWORK SHOULD BE
REALIGNED TO ADDRESS
CHALLENGES ARISING FROM
CHANGING MARKET DYNAMICS
Dr. R. Seetharaman,
Doha Bank Group CEO,
delivering his speech at
the “Qatar Governance,
Risk and Compliance
(GRC) Roundtable, held
at Grand Hyatt Doha, on
10 September 2014.
The Qatar Governance, Risk and
Compliance (GRC) Roundtable
was hosted by Finesse along with
its partner Metric Stream, on 10th
September 2014 at Grand Hyatt,
Doha. Dr. R. Seetharaman, CEO of
Doha Bank Group was the chief guest
speaker at the event. GRC subject
matter experts, research analysts and
industry practitioners from across
Qatar and the rest of the Middle East
participated in the event.
Speaking at the session, Dr. R.
Seetharaman said, “GRC is an
organization’s integrated approach
to governance, risk and compliance.
It typically encompasses activities
such as governance, enterprise risk
management (ERM), internal controls,
regulatory compliance and internal
audit. GRC improves the alignment of
risk activities to the strategic objectives
of the business. Companies are now
being forced to align in order to close
gaps and eliminate overlaps, while
focusing on the risks that matter and
create value. The fines, penalties and
settlements faced by global financial
institutions recently have reemphasized
20
the importance of regulatory
compliance dimension of GRC
framework. GRC framework should be
realigned to address challenges arising
from changing market dynamics.”
“Traditional GRC technology
solutions were aimed at
providing organizations with
a single issue solution, but
nowadays leading companies
utilize GRC technologies
for multiple purposes such
as audit management,
regulatory compliance, IT
governance, performance
improvement and policy
management. “
management structure.”
Dr. R. Seetharaman also said
that traditional GRC technology
solutions were aimed at providing
organizations with a single issue
solution, but nowadays leading
companies utilize GRC technologies
for multiple purposes such as
audit management, regulatory
compliance, IT governance,
performance improvement and policy
management. Therefore, integration
central databases and reusability are
more important than in the past.
GRC technology offers solutions
to fully integrated governance,
risk management, compliance and
process improvement.
Dr. R. Seetharaman highlighted the
segments in corporate governance
which required attention after the crisis:
“Risk management, remuneration
and incentive systems, board skills
and independence and shareholder
engagement are the key areas which
needs to revisited. The board should
review and provide guidance about
the alignment of corporate strategy
with risk appetite and the internal risk
The key evolving areas in board
room excellence models are integrity,
assistance of board committees, board
diversity and governance framework.
An effective board is concerned
about integrity inside and outside the
boardroom. Integrity at the board level
can be measured by evaluating key
governance elements against attributes
such as skills and knowledge, process,
information and board behavior.
GRC framework should be realigned to address challenges arising from changing market dynamics
The News Magazine of Doha Bank
DIGITAL INNOVATION HAS
REVOLUTIONISED
BANK-CUSTOMER
RELATIONSHIPS
Doha Bank Group CEO, Dr. R. Seetharaman, speaking at the 4th Annual Middle East Banking Innovation Summit,
held at Jumeirah Emirates Hotel in Dubai.
The 4th Annual Middle East Banking
Innovation Summit was held at
Jumeirah Emirates Towers Hotel on
29 & 30th September 2014. The
conference focussed on areas like
leading platform to network with
key industry influencers and decision
makers, recognize leading-edge
products and solutions, and discuss
best practice strategies for applying
innovation within your organization.
Dr. R. Seetharaman, CEO of Doha
Bank Group, participated in the
session “An Economist’s Perspective
on the ME Banking Landscape and
Impact of Innovation”, on 29th
Sept 2014. Leading bankers and
technology consultants participated
in this event.
Speaking at the event, Dr. R.
Seetharaman gave his outlook on
the GCC banking sector. He said:
“Key sectors, such as tourism and
corporate services, are performing
strongly, particularly in Dubai, and
a strong rebound in real estate
prices has improved loan demand
in the country. Credit growth in the
UAE during the first five months of
2014 was about 4%. UAE banks
will benefit from robust corporate
activity and consumer consumption.
The infrastructure projects planned
should improve corporate lending. In
Saudi Arabia, private sector lending
had grown by 8.6% till July 2014.
Public sector lending had dropped by
0.7% till July 2014. In Oman, lending
growth has been more than 8% till
July 2014. In Kuwait, bank lending to
the private sector grew 7.4% YOY till
July 2014. In Qatar lending growth is
close to 6% YTD till August 2014.”
banks to touch base with customers.
Digital banking has revolutionised bankcustomer relationships.
Dr. R. Seetharaman gave insights on
emerging business and technology
trends in the banking industry,
saying: “The costs of regulation and
competitive pressures will lead to
industry consolidation. Technology has
transformed the way we bank, and
is one of the main drivers behind the
accelerating pace of innovation in this
sector. Online banking, mobile banking,
chip and pin have now become part of
our way of life for everyday banking.
New non-competitors have emerged
in the financial services industry. Some
of these include Walmart, Deutsche
Postbank AG, La Banque Postale
and Virgin Money. Online banking,
payments, personal and business
financial planning and credit are just a
few of the areas targeted by such firms.”
Dr. R. Seetharaman gave insights
on cyber security and related risk
management. He said, “Technology
has increased many of the traditional
information security risks associated
with banking activities. With the
significant change on how banks do
business these days, the rules have
changed and the information security
risks are greater than ever. The risks
have further compounded today due
to privacy concerns, vulnerabilities,
cyber terrorism, insider sabotage,
mobile computing, wireless access
and spyware.”
Dr. R. Seetharaman highlighted the
impact of digital banking, saying: “Digital
banking will be new channel to improve
revenue growth and cross sell. Local
GCC banks appear well positioned to
build on a solid online banking trend.
The financial institutions will aim to
improve customer experiences through
better offerings through digital banking.
The bank can invite customers through
social media channels and make them
emotionally involved. Banks must connect
with their customers on a daily basis. To
be successful in the market, banks must
continuously engage every day, and to do
this they must also promote and sell nonfinancial services. Social networks enable
Dr. R. Seetharaman also
highlighted the measures taken
by GCC banks in relation to cyber
security. He said, “Regulation in
Qatar has changed to support
managing of information security
risk for financial institutions. Many
banks have established information
security functions as part of its key
functions and formed information
security councils, supported by the
banks executives. Banks introduce
new policies and standards that
address the dynamic nature of
information security. Information
security awareness has also been
enhanced by many GCC banks.“
Digital innovation has revolutionised Bank-Customer relationships
21
Oct 2014 – Issue No. 40
Doha Bank Inaugurates
its first Electronic Banking
Branch in Dubai
Dr. R. Seetharaman, Doha Bank Group CEO, with Doha Bank Dubai officials at the inauguration of Doha Bank’s first
electronic banking branch in Dubai.
Doha Bank has announced the
inauguration of its first electronic
branch in Dubai.
Dr. R. Seetharaman, Group CEO of
Doha Bank, inaugurated the electronic
banking branch at a ceremony held
at the bank’s premises. Also present
at the ceremony were Mr. Nael Zahi
Al Zagha, head of Dubai Branch and
Mr. Mohammed Akram Hashim, head
of retail banking, Dubai. The bank
has a positive ambition to expand its
footprint by increasing its ATM and
electronic banking network.
Dr. R Seetharaman said, “Electronic
banking centres will give an extra
edge to the customers and build
22
relationships beyond banking. Doha
Bank is committed to leverage
its global network, strengthen its
e-commerce platform and extend
more alternate channels for a
delightful customer experience.”
“Electronic Banking Centres
will give an extra edge to
the customers and build
relationships beyond
banking”, Doha Bank is
committed to leverage
its global network and
strengthen its e-commerce
platform and extend
more alternate channels
for delightful customer
experience.”
Doha Bank inaugrates its first electronic branch in Dubai
Doha Bank launched its operations
in Abu Dhabi & Sharjah last year. It
will have its 2nd electronic banking
branch at Mussafah in Abu Dhabi.
The bank expects to play a key role in
the development of its retail banking
operations, corporate banking, SME, and
recently initiated a factoring business
department. Doha Bank’s main aim is to
meet the increasing banking needs of its
international clients who are increasingly
active across its global network.
The News Magazine of Doha Bank
Doha Bank Wins “The Bizz 2014 Beyond Success” Award
Doha Bank received “The
Bizz 2014” – Beyond
Success” award at a
ceremony held in Abu
Dhabi. This is the third
consecutive year in
which the bank has won
a Bizz award.
Doha Bank has won the prestigious
“The Bizz 2014 - Beyond Success”
Award during a glittering ceremony
held at the Emirates Palace Hotel in
Abu Dhabi. The awards ceremony
hosted by the World Confederation of
Businesses (WORLDCOB), is one of the
most prestigious in the international
business community.
Mr Pierre Matar, head of business
at Doha Bank’s Abu Dhabi branch,
accepted the award on behalf of
the bank and conveyed the bank’s
appreciation for this extraordinary
recognition and for being recognised
consistently at the awards in the past
few years.
This is the third consecutive year in
which Doha Bank has won a BIZZ
award, having previously received the
“Peak of Success” Award in 2013 and
the “Excellence in Business Leadership”
awards given to the bank’s Chairman,
Managing Director and Vice Chairman,
in addition to the “World Business
Leader” Award for the bank’s Group
CEO in 2012.
Regarding the award, Doha Bank Group
CEO, Dr. R. Seetharaman said: “Doha
Bank is honored to be recognized with
some of the world’s most efficient
and responsible brands at this year’s
BIZZ awards. The third BIZZ award in
successive years highlights Doha Bank’s
consistency, dedication and focus
on strong values across its corporate
responsibility charter, high governance
standards and innovation across both
services and organisational efficiency.
With a dynamic growth strategy, the
bank has carved a niche in Qatar
and the GCC, while maintaining a
consistent rate of growth since its
establishment. The bank continues
to outperform expectations across
fundamental indicators, including
return on average shareholder equity,
net growth in assets, the depth
and diversity of its products and
service portfolio and in its role as a
corporate citizen in the communities
where it operates.
Doha Bank is a trendsetter that has
introduced many innovative products
and services including a class-leading
savings program in the form of Al
Dana Savings, which continues to
grow in popularity each year. The
bank also offers a highly competitive
range of loans and financial
solutions for retail customers, while
maintaining a healthy share of
Qatar’s corporate banking market
with unique services for cash
management, payroll dissemination
and tailored corporate solutions
that go beyond the act of banking.
Doha Bank also offers customers an
extensive portfolio of credit and debit
cards to meet every need, including
the Lulu Hypermarket co-branded
card which was adjudged the region’s
best credit card in 2013.
Doha Bank’s consumer-centric
technology solutions are credited
with many firsts in the Qatar market.
The bank’s e-commerce solutions and
bespoke portal DohaSooq.com, offer
merchants in Qatar the ability to offer
their goods for online purchases via the
only fully secure platform that is backed
by a bank in Qatar.
Doha Bank was also the first in Qatar to
offer online movie tickets in partnership
with Q-Tickets.com, and also, for the
first time in Qatar, with the option of
paying via credit card.
Doha Bank also offers its customers
global functionality through
partnerships with Visa, MasterCard,
China Union Pay and American Express,
making Doha Bank’s cards among the
most widely accepted globally.
Doha Bank has established a dominant
position amongst financial institutions
across the Middle East, with 32
state-of-the-art local branches, 10
e-branches, 13 pay offices and more
than 120 ATMs. The bank’s operations
are geographically spread across
strategic locations in Qatar in addition
to full-fledged branches in Dubai,
Abu Dhabi and Kuwait, supported by
representative offices in Singapore,
Turkey, Japan, China, Britain, Canada,
Germany, Australia, Hong Kong, South
Korea and Sharjah, encompassing
a robust and strategic network of
correspondent banking relationships.
Doha Bank wins “The Bizz 2014-Beyond Success” award
23
Oct 2014 – Issue No. 40
Doha Bank receives
Deutsche Bank Award for
Excellence in EUR Straight
Through Processing
Doha Bank’s Head of Wholesale Banking, Mr. Dag Reichel, with delegates at the presentation ceremony of EUR
Straight Through Processing (STP) Excellence Award for 2013, from Deutsche Bank.
Doha Bank has been presented
with the EUR Straight Through
Processing (STP) Excellence Award
for 2013 by Deutsche Bank
representative Mr. Sumit K. Roy,
Managing Director, Head MEA
and Africa, Cash Management
for Financial Institutions, Global
Transaction Banking. The award
is in recognition of Doha Bank’s
high quality of outbound Eurodenominated payment messages
without any manual intervention
throughout the entire transaction
cycle to the payment destination.
The presentation ceremony was
held at Doha Bank’s West Bay
headquarters in Doha in the presence
of senior members of the bank’s
management team, including Mr.
Dag Reichel, Doha Bank head of
wholesale banking, who accepted
the award on behalf of the bank.
On behalf of Doha Bank Group
CEO, Dr. R. Seetharaman, Mr.
24
Reichel thanked Deutsche Bank
for its commitment to promoting
excellence in the field, saying: “We
are honored to receive this award
in recognition of achieving the
highest Straight Through Processing
rates. We commend the efforts
of Deutsche Bank for promoting
these very high standards and for
recognizing excellence among
the leading banks in each country
through this award. Doha Bank
strives to achieve operational
excellence in all its activities and is
proud to offer a combination of local
market expertise, global presence
and advanced technology to support
our clients’ processing requirements.
Doha Bank also believes in fostering
innovation across all banking
functions, while ensuring best in
class services for all clients.”
Mr. Reichel, added, “Doha Bank is
one of the leading providers of trade
finance services with operations
in the local and regional markets
Doha Bank received Deutsche Bank Award for Excellence in EUR Straight Through Processing
with a history of serving clients
for over 25 years in the region.
STP automates the end-to-end
processing of capital markets and
payment transactions, significantly
aiding the process by automating it
from the point of the first deal to
final settlement, eliminating human
error and discrepancies across the
transaction cycle, reducing operating
costs, ensuring accuracy and
shortened transaction periods. This
benefits both the bank’s clients and
international trading partners.”
Doha Bank manages the second
largest corporate and commercial
lending portfolio in Qatar and has an
active practice in Kuwait, Abu Dhabi
and Dubai, managed by a team
of specialist bankers. These multispecialty services are built on a highly
personalized approach to service
delivery for clients of all categories.
The News Magazine of Doha Bank
Doha Bank names 3rd
Millionaire of 2014 in Al Dana
savings campaign
Doha Bank’s Head of
Retail Banking, Mr.
Suresh Bajpai with
Doha Bank officials and
the winners of the Al
Dana QAR 1 million and
QAR 500,000 prizes.
Doha Bank’s flagship Al Dana
Savings program has named its third
millionaire winner of the year, Mr.
Liju Varghese, who became the lucky
winner of the latest Al Dana
QR1 million prize.
The winners of the draw received
their prizes at a special ceremony
held recently at Doha Bank Tower.
A total of 13 lucky winners were
announced during the prize
ceremony, including the QR 500,000
winner Mr. Khalifa Sultan Al Kubaisi
from Qatar and the winner of the
KD 5,000 prize from Kuwait, Mr.
Abdulmehssen Ibrahim Al-Sultan,
who received his prize in a
separate ceremony held by Doha
Bank in Kuwait. The draw also
awarded QR 10,000 to ten lucky
winners and 5 iPads to Al Dana
Young Savers.
During the ceremony, Doha Bank
Group CEO, Dr. R. Seetharaman, said:
“The quarterly 1 million riyal prize is
life changing and I hope that all the
prizes are used wisely by our winners
and their families. Doha Bank is keen
to hear from Mr. Varghese in a few
months to know more about how
this prize has influenced his life and
how it has helped him plan for the
future. We have invited him to visit
us soon to share his story.”
The winner, Mr. Varghese, said: “This
prize is beyond all expectations and
I am both surprised and elated. It
represents many years of saving if
you were to save this amount under
any normal circumstances. My family
has the opportunity to make sound
choices that will put this money
to good use and I look forward to
sharing our plans with Doha Bank
once the reality of the prize really
sinks in. I also invite all people to
invest in Al Dana and wish them to
be the future winners in Al Dana
savings scheme.”
Doha Bank’s head of retail banking,
Mr. Suresh Bajpai, added: “Al Dana’s
prize structure ensures there is a
prize catering to every type of savings
appetite. By the end of 2014, one
more millionaire will be added to
the Al Dana family, with plenty of
opportunities for past winners to
add to their tally in the monthly,
bi-monthly and quarterly draws.
This includes all eligible customers
maintaining a minimum balance of
QR 1,000, and special draws for those
maintaining higher balances.”
Now in its 11th year, Al Dana is the
leading savings program of its kind in
Qatar and with Doha Bank’s growing
international presence; dedicated
prizes are rewarding customers in
markets such as Kuwait. In addition
to automatically entering all the other
draws based on eligibility, Kuwait
Doha Millionaire* customers will
be eligible for a separate dedicated
draw held every month, rewarding
customers with a prize of KD 5,000.
All customers maintaining a minimum
balance of KD 100 in their accounts
will be eligible for this draw.
Customers holding Al Dana savings
balances of QR 1,000 and above are
automatically entered into monthly
draws that will award QR10,000
each to 10 lucky winners each
month. Quarterly draws will give one
additional lucky winner QR 1 million
for maintaining an account balance of
just QR 1,000 during the months of
the eligible quarter.
Al Dana Customers maintaining
balances of at least QR 50,000 will
be eligible for special additional
draws that will reward one lucky
customer each month with QR 100,000.
Doha Bank also rewards 5 winners
each month from its Al Dana Young
Savers program. For each monthly
draw, Young Savers should maintain
a balance of at least QR 500 in their
accounts during the eligibility period.
Doha Bank names 3rd millionaire of 2014 in Al Dana savings campaign
25
Oct 2014 – Issue No. 40
Doha Bank named “Retail Bank
of the Year” at Enterprise Agility
Awards
For its all-round
performance in its
retail banking sector,
Doha Bank has been
named “Retail Bank of
the Year”, at Enterprise
Agility Awards.
Doha Bank has been named “Retail
Bank of the Year” at the Inaugural
Enterprise Agility Awards held recently
in Doha. The bank received the award
for all-round performances in its retail
banking operations, especially the use
of online, mobile and other alternative
channels to deliver secure, modern
banking solutions to customers.
Doha Bank Group CEO, Dr. R.
Seetharaman, said on the occasion:
“Doha Bank is a thoroughly modern
bank with traditional values and our
retail banking strategy is centered
on delivering value to every segment
of our customer base. For those
who seek to earn unprecedented
rewards while saving, Al Dana Savings
has grown into the leading savings
program of its kind in Qatar. In 2014,
we have already added hundreds of
winners who have won everything
from QAR 10,000 to QAR 1 million
in lucky draws. For those seeking
to add the convenience of utility
payments to their everyday banking
activities, recent campaigns have
shifted customer usage trends and are
now encouraging these customers to
utilize the full depth and versatility of
Doha Bank’s range of services.”
26
Doha Bank’s head of retail banking,
Mr. Suresh Bajpai said: “Doha Bank
has one of the most advanced
platforms for alternative banking,
allowing customers to conduct their
business from the convenience of
wherever they are using the internet
banking portal or mobile banking
services, as well as a broad network
of ATMs and electronic branches
across Qatar. We are committed to
helping our customers discover the
advantages of these channels in
making their lives easier and instantly
rewarding, while also incentivizing
their everyday usage of banking
services, from remittances to their
families abroad, to earning rewards
for everyday card usage.”
Doha Bank offers a wide array of
remittance services in partnership
with banks around the world where
most of Qatar’s remittances are
destined. The bank also offers one
of the most competitive arrays of
personal, vehicle and mortgage
finance options in the country. Doha
Bank is currently offering vehicle
loan customersthe opportunity to
win their loans back in a special
promotion that followed a long series
Doha Bank named Retail Bank of the Year at Enterprise Agility Awards
of summer offers rewarding credit
card usage and cash back on their
summer spend.
Doha Bank has a full spectrum of
promotional campaigns throughout
the year, offering customers
exceptional deals whilst shopping
using the bank’s cards as well as
reward points coupled with extensive
redemption options through its
Dream Cards. Customers also benefit
from the best savings option while
shopping using the Lulu co-branded
credit card, which has been adjudged
the best credit card in the Middle East
by Banker Middle East.
Doha Bank also offers customers a
secure online e-commerce portal,
DohaSooq.com, where they are able
to purchase a range of goods from
leading retailers including department
stores such as Lulu, as well as
watch and luxury goods retailers.
In partnership with Q-Tickets.com,
the bank also offers cinemagoers
the unique opportunity to purchase
tickets to movies and live shows.
The News Magazine of Doha Bank
Doha Bank & Q-Tickets
Innovate to Bring Online
Usage for Debit cards
to Qatar
Officials from Doha Bank and Q-Tickets after signing the partnership agreement which enables users to purchase movie tickets online
using and ATM or debit card.
For the very first time in Qatar, Doha
Bank and Q-Tickets offer users the
option of purchasing movie tickets
online using an ATM or debit card.
Thanks to Doha Bank’s internet
payment gateway, debit cards
issued by any bank in Qatar are now
accepted on www.q-ticket.com,
giving Qatar’s cinema goers more
flexibility and convenience.
Speaking on the launch of the
service, Mr. Suresh Bajpai, head of
retail banking at Doha Bank, said:
“Doha Bank believes in delivering
greater value to the customer, and
in partnership with Q-Tickets.com
we are able to offer a service that is
unprecedented in Qatar. Customers
can now complete their online
payments using their debit cards. The
service is a first step in enabling such
payments for customers of all banks
in the country. It also gives people of
all income brackets the opportunity,
wherever they are, of conveniently
purchasing cinema tickets online.“
Mr. Bajpai further added, “credit card
penetration is low compared to debit/
ATM cards, due to various eligibility
factors required to secure a credit
card, but almost everyone has a debit
card. For this reason, this facility
greatly benefits frequent moviegoers,
especially those with busy work
schedules, and it allows people to plan
ahead and secure their seats without
having to wait in queues.”
Mr Satya Yerramsetti, CEO of Q-tickets
said: “It is important for our users to
have ample choice when buying movie
and event tickets. The acceptance
of credit and debit cards provides a
convenient mechanism to pay for
tickets using the web.”
On the Q-Tickets website, users can select
their seats and then choose a preferred
payment option - i.e. either credit card,
a Doha Bank account, or debit card.
On choosing the debit card option,
customers are prompted to enter their
debit card details. After entering personal
card details, the user is then directed to
QCB’s secure environment on QPay to
complete the transaction after entering
the 4 digit PIN number.
The debit card payment gateway is
a highly secure platform and meets
the safety standards regulated and
mandated by Qatar Central Bank. Doha
Bank is the first and only major bank
providing this facility.
“It’s so convenient, I can now use
my ATM card to give my family a
weekend treat and surprise them
with their favourite shows and I don’t
need to depend on my husband’s
credit card anymore” – remarked
Ms Bedantika, a frequent Q-Tickets
customer. Mr. Abdullah, another
excited customer, said: “This facility
was long awaited – as I didn’t have
a credit card and hence couldn’t
book my tickets online like I always
wanted to. Thanks to Doha Bank and
Q-Tickets for bringing their customers
such niche initiatives.”
Q-Tickets has sold over 200,000
movie tickets online since Doha
Bank and Q-tickets first introduced
the online reservation and payment
service in late 2013.
Doha Bank & QTickets Innovate to Bring Online Usage for Debit cards to Qatar
27
Oct 2014 – Issue No. 40
Doha Bank Annual Quiz
Competition
Doha Bank’s Annual Quiz Competition saw 12 teams vying for the 5 hot seats.
From 12 teams vying for the 5 hot
seats, the best and smartest made
it to the final 5, but not without a
tight fight and being only one point
ahead of the others. The final 5
that made it to the finals were from
various departments and of mixed
nationalities. Teams were Super
Sooqers, Red Hocks, Stalians, Team
Fit & Fantastic Four.
After the initial straightforward rounds
of Qatar, Health of Fitness and Song
Quiz, we had the teams putting their
first segment positions at stake by
bidding for the blind questions in
TEAM FIT - 1st PLACE (FINANCE)
TEAM SUPER SOOQERS - 2nd PLACE (DOHA SOOQ)
Manjula Sandanayaka
Finance
Hussain Mohammed Hasan
Doha Sooq
Dharnendra Kotari
Investment
Mani Kant Verma
Doha Sooq
Krishan Cooray
Treasury Settlements
Puneet Bhambri
Doha Sooq
TEAM RED HAWKS RETURN - 3rd
PLACE (BANCASSURANCE)
28
the mixed bag category, where they
answered questions in the Movies,
Sports, Foods, Information Technology,
General Knowledge and Banking
categories. We had teams who had
their scores going from “double digits”
to minus zero.
TEAM STALLION - 4th PLACE
(LOCAL FUND TRANSFER)
TEAM FANTASTIC FOUR - 5th PLACE
(CREDIT CARD)
Amit Kumar Jha
Bancassurance
Muhammad Athar
Raza
Local Fund
Transfer
Danish Jamal Khan
Operations
Chetan Kamboj
Bancassurance
Deena Subin Lancy
Local Fund
Transfer
Venkata Dileep Nalli
TMM
Ghada Ibrahim
Altaib
Bancassurance
Mujeeb Khan
Local Fund
Transfer
Asif Jawed Akhoond
Operations
Doha Bank Annual Quiz Competition
The News Magazine of Doha Bank
‫جوائز تقدير بنك الدوحة‬
DOHA BANK RECOGNITION AWARDS
December 2013
‫الفئة‬
‫اإلسم‬
‫القسم‬
‫أفضل مسؤول عالقات األفراد‬
Best Personal Executive
‫أفضل فرع‬
Best Branch
‫أفضل فرع‬
Best Branch – Retail Assets
‫أفضل فرع‬
Best Branch – Retail Liabilities
‫أفضل فرع – اكتساب الراتب‬
Best Branch – Salary Acquisition
Best Cross Functional Team
‫سوريش كومار كوتابان‬
Suresh Kumar K
‫كورين ايبن‬
Kurian Valakuzhy Eapen
‫محمد الياس مير‬
Mohammad Ilyas Mir
‫حسن محمد عثمان محمد احمد‬
Hassan Mohammad Osman
‫كورين ايبن‬
Kurian Valakuzhy Eapen
‫كالرا فيلموينا كاستلينو‬
Clara Castelino
‫هالة حسن محمد حسن‬
Hala Hassan Mohammad
‫ناديا محمد اسلم‬
Nadia Mohd Aslam
‫ليلى رضى حسن سلمان ناس‬
Layla Radhi H S Nass
‫روميل سيسيليان باالغتاس فيليارينو‬
Rommel Villarino
‫نيلوشيكا ويراسيكارا‬
Nilushika Weerasekera
‫اميت سامبهي‬
Amit Sambhi
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
‫فرع مسيعيد‬
Mesaieed
‫فرع الصناعية‬
Industrial Area
‫فرع أبو سمرة‬
Abu Samra
‫فرع مسيعيد‬
Mesaieed
‫بطاقات االئتمان‬
Card Centre
‫تنفيذ العمليات واألرشيف المركزي‬
CPU
‫بطاقات االئتمان‬
Card Centre
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
‫إعادة هندسة األعمال وضمان الجودة‬
Business Process Re-engineering
Category
Name
Department
January 2014
‫الفئة‬
‫اإلسم‬
‫القسم‬
‫أفضل قسم‬
Best Department
‫الموظف األكثر التزاما‬
Most Committed Staff
‫زهير سعدي سالم الزرد‬
Zuhair Al Zard
‫وهاب محمد أوديل‬
Wahab Mohammed Audil
‫إدارة عمليات تسهيالت األفراد‬
Retail Loan Department
‫إدارة المخاطر‬
Credit Risk Management
‫أفضل مسؤول عالقات األفراد‬
Best Personal Executive
‫رزيل حسن بوزكلكت‬
Raseel Hassan Puzhakalakath
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
Category
Name
Department
February 2014
‫الفئة‬
‫اإلسم‬
‫القسم‬
‫أفضل فكرة جديدة من قبل الموظفين‬
Best Staff Giving New Idea
‫الموظف األكثر التزاما‬
Most Committed Staff
‫أفضل مسؤول عالقات األفراد‬
Best Personal Executive
‫أفضل مسؤول وحدة المشاريع الصغيرة والمتوسطة‬
Best SME Relationship Officer
‫بهارغاف ردي كاميريدي‬
Bhargav Reddy Kamireddy
‫لمياء حسام محمد الشيخ قاسم‬
Lamia Husam Qasem
‫شيرلين بوشان نيديريبيل‬
Sherlin Bhooshan
‫فايز نادر جوني‬
Faiz Nader
‫تكنولوجيا المعلومات والعمليات‬
Operations
‫إدارة المخاطر‬
Credit Risk Management
‫وحدة المبيعات المباشرة‬
Direct Sales Unit
‫وحدة المشاريع الصغيرة والمتوسطة‬
SME Unit
Category
Name
Department
Doha Bank recognition awards
29
‫‪Oct 2014 – Issue No. 40‬‬
‫جوائز تقدير بنك الدوحة‬
‫‪DOHA BANK RECOGNITION AWARDS‬‬
‫‪March 2014‬‬
‫القسم‬
‫اإلسم‬
‫الفئة‬
‫مكتب الرئيس التنفيذي‬
‫‪CEO’s Office‬‬
‫وحدة المبيعات المباشرة‬
‫‪Direct Sales Unit‬‬
‫مركز االتصاالت‬
‫‪Call Center‬‬
‫خوت كايسار يوسف‬
‫‪Khot Kaisar Yousuf‬‬
‫رزيل حسن بوزكلكت‬
‫‪Raseel Hassan Puzhakalakath‬‬
‫عبداللطيف شوبايو‬
‫‪Abdullateef Shobayo‬‬
‫الموظف األكثر التزاما‬
‫‪Most Committed Staff‬‬
‫أفضل مسؤول عالقات األفراد‬
‫‪Best Personal Executive‬‬
‫أفضل موظف مركز االتصاالت‬
‫‪Best Call Center Agent‬‬
‫‪Name‬‬
‫‪Department‬‬
‫‪Category‬‬
‫‪April 2014‬‬
‫القسم‬
‫اإلسم‬
‫الفئة‬
‫وحدة المبيعات المباشرة‬
‫‪Direct Sales Unit‬‬
‫مركز االتصاالت‬
‫‪Call Center‬‬
‫طارق وجيد وجيد رشيد أحمد خان‬
‫‪Tariq Wajid‬‬
‫تيموثي جاميس جوي تان‬
‫‪Timothy James Tan‬‬
‫أفضل مسؤول عالقات األفراد‬
‫‪Best Personal Executive‬‬
‫أفضل موظف مركز االتصاالت‬
‫‪Best Call Center Agent‬‬
‫‪Name‬‬
‫‪Department‬‬
‫‪Category‬‬
‫‪May 2014‬‬
‫القسم‬
‫اإلسم‬
‫الفئة‬
‫تكنولوجيا المعلومات والعمليات‬
‫‪Operations‬‬
‫وحدة المبيعات المباشرة‬
‫‪Direct Sales Unit‬‬
‫مركز االتصاالت‬
‫‪Call Center‬‬
‫أنيل كافيال فيدو‬
‫‪Anil Kavil Baby‬‬
‫أنس محمد أنور أمين عفيفى سرحان‬
‫‪Anas Mohamed Anwar‬‬
‫عبداللطيف اوالرينواجو شوبليو‬
‫‪Abdullateef Shobayo‬‬
‫أفضل فكرة جديدة من قبل الموظفين‬
‫‪Best Staff Giving New Idea‬‬
‫أفضل مسؤول عالقات األفراد‬
‫‪Best Personal Executive‬‬
‫أفضل موظف مركز االتصاالت‬
‫‪Best Call Center Agent‬‬
‫‪Name‬‬
‫‪Department‬‬
‫‪Category‬‬
‫‪June 2014‬‬
‫القسم‬
‫اإلسم‬
‫الفئة‬
‫القنوات اإللكترونية‬
‫‪E-Channels‬‬
‫الخدمات المصرفية‪-‬شركات‬
‫‪Wholesale Banking‬‬
‫تطوير األعمال والتسويق‬
‫‪Business Development and Marketing‬‬
‫إدارة المخاطر‬
‫‪Credit Risk Management‬‬
‫وحدة المبيعات المباشرة‬
‫‪Direct Sales Unit‬‬
‫مركز االتصاالت‬
‫‪Call Center‬‬
‫حسين محمد حسن الحاج احمد‬
‫‪Hussain Mohammed Hasan‬‬
‫جاغديش برافوالشندرا باشنكر‬
‫‪Jagdish Pashankar‬‬
‫دييغو نيكوالس هيرمانيز انغسيوكو‬
‫‪Diego Nicholas Angsioco‬‬
‫ايرانثا سوالكشانا ماداواال‬
‫‪Erantha Sulakshana Madawala‬‬
‫أنس محمد أنور أمين عفيفى سرحان‬
‫‪Anas Mohamed Anwar‬‬
‫تيموثي جاميس جوي تان‬
‫‪Timothy James Tan‬‬
‫أفضل فكرة جديدة من قبل الموظفين‬
‫‪Best Staff Giving New Idea‬‬
‫‪Department‬‬
‫‪Name‬‬
‫‪Category‬‬
‫الموظف األكثر التزاما‬
‫‪Most Committed Staff‬‬
‫أفضل مسؤول عالقات األفراد‬
‫‪Best Personal Executive‬‬
‫أفضل موظف مركز االتصاالت‬
‫‪Best Call Center Agent‬‬
‫‪Doha Bank recognition awards‬‬
‫‪30‬‬
The News Magazine of Doha Bank
New Employees ‫الموظفون المعينون حديثًا‬
‫بن كامساني‬
‫السيد فضل الرحمن‬
‫محلل ائتمان رئيسي‬
‫السيد جون تيمني هاكوود‬
‫رئيس التسويق وتطوير األعمال‬
Mr. Fazlur Rahman Kamsani
Senior Credit Analyst
Mr. John Timney Hackwod
Head of Marketing &
Business Development
‫السيد همام الغراوي‬
‫مدير رقابة االئتمان‬
‫علي‬
‫السيد سيد معظم‬
‫مدير ائتمان األفراد‬
Mr. Humam Al Ghrawi
Credit Control Manager
Mr. Syed Moazzam Ali
Retail Credit Manager
JULY 2014
Occasion ‫المناسبة‬
Department ‫اإلدارة‬
Name ‫االسم‬
S/N ‫رقم التسلسل‬
‫رُزق بمولود‬
‫وحدة المبيعات المباشرة‬
‫سيد اوروج مصطفى رزفي‬
1
w/ Newborn Baby
DSU
Syed Urooj Rizvi
‫رُزق بمولود‬
‫العالقات العامة‬
‫احمد محمد المعاز‬
w/ Newborn Baby
Public Relations
Ahmed Mohamed Elmoaz
‫رُزق بمولود‬
‫وحدة المشاريع الصغيرة والمتوسطة‬
‫هاشم عربي‬
w/ Newborn Baby
SME
Hashem Arabi
‫رُزق بمولود‬
‫فرع السيتي سنتر‬
‫ماجد ياسر الشقيف‬
w/ Newborn Baby
City Center Branch
Majed Yasser Al Shakif
‫رُزق بمولود‬
‫فرع الشركات‬
‫ابراهيم احمد ابو عيده‬
w/ Newborn Baby
Corporate Branch
Ibrahim Ahmed Abueidda
‫رُزق بمولود‬
‫فرع اسباير‬
‫محمد سعيد الحسن‬
w/ Newborn Baby
Aspire Branch
Mohamed Saeed Al Hassan
‫رُزق بمولود‬
‫إدارة عالقات العمالء والخدمات المصرفية الخاصة‬
‫حسين علي قادري‬
w/ Newborn Baby
Customer Relation Mgmt & Private Bkng.
Hussein Ali Qaderi
2
3
4
5
6
7
31
Oct 2014 – Issue No. 40
AUGUST 2014
Occasion ‫المناسبة‬
Department ‫اإلدارة‬
Name ‫االسم‬
S/N ‫رقم التسلسل‬
‫تزوّ ج‬
‫الخزينة واالستثمار‬
‫زين علي‬
1
Marriage
Treasury & Investment
Zain Ali
‫رُزق بمولود‬
‫تحويل األموال المحلية‬
‫احمد عادل عبد الحميد الشناوي‬
w/ Newborn Baby
Local Fund Transfer
Ahmed Abdel Elshanawy
‫رُزقت بمولود‬
‫فرع السيتي سنتر‬
‫مالينماجي سانديش بيريرا‬
w/ Newborn Baby
City Center Branch
Malimage Sandesh Perera
‫رُزقت بمولود‬
‫االلتزام‬
‫فاطمة عبد الرحمن علي المحمد‬
w/ Newborn Baby
Compliance Dept.
Fatima Abdulrahman Al Mohammed
‫رُزق بمولود‬
‫فرع المرقاب‬
‫رامي فايز جرجس‬
w/ Newborn Baby
Al Mirqab Branch
Rami Fayez Guirges
‫رُزق بمولود‬
‫الشؤون اإلدارية‬
‫ماثيو اليكسندر‬
w/ Newborn Baby
Administration Dept.
Mathew Alexander
‫رُزق بمولود‬
‫الخدمات المصرفية شركات‬
‫تامر محمود سليمان رزق‬
w/ Newborn Baby
CCB
Tamer Mahmoud Soliman Rezk
2
3
4
5
6
7
SEPTEMBER 2014
32
Occasion ‫المناسبة‬
Department ‫اإلدارة‬
Name ‫االسم‬
S/N ‫رقم التسلسل‬
1
‫تزوّ ج‬
‫بطاقات االئتمان‬
‫هالل الدين خان‬
Marriage
Credit Cards
Helal Uddin Khan
‫تزوّ ج‬
‫إدارة المخاطر‬
‫شادي لبيب المحير‬
Marriage
Risk Management
Chadi Mouhayar
‫تزوّ ج‬
‫وحدة المشاريع الصغيرة والمتوسطة‬
‫جوينارد جو ديزون‬
Marriage
SME
Joynard Go Dizon
‫رُزق بمولود‬
‫فرع السوق المركزي‬
‫تامر فتحي ابراهيم صقر‬
w/ Newborn Baby
Central Market Branch
Tamer Sakr
‫رُزق بمولود‬
‫فرع المرقاب‬
‫الياس نقوال شويتي‬
w/ Newborn Baby
Al Mirqab Branch
Elias Chouity
‫رُزق بمولود‬
‫فرع السوق المركزي‬
‫محمد فكري حسين السيد‬
w/ Newborn Baby
Central Market Branch
Mohamed Fekry Hussein
‫رُزق بمولود‬
‫وحدة تحصيل األفراد‬
‫محمد احمد القباري الجوهري‬
w/ Newborn Baby
Retail Collection
Mohamed El Kabary El Ghouhari
2
3
4
5
6
7