SoundPoint IP 500/501 SIP 2.0 Users Guide

®
SoundPoint IP 500/501 SIP
User Guide
SoundPoint® IP 500/501 SIP 2.0
Sel
Conference
Transfer
Del
Call Lists
Speed Dia
l
1
Time & D
ate
2
ABC
4
Redial
7
PQRS
*
JKL
8
TUV
0
OPER
Voice Ma
il
DEF
5
GHI
Menu
3
6
MNO
Do Not Dis
turb
9
WXYZ
#
Hold
August, 2006
USER GUIDE
Forward
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500/501 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500/501 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................9
Call Timer...............................................................................9
Ending a Call .........................................................................9
Redial...................................................................................10
Call Forwarding....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb ..................................................................... 11
Time and Date ..................................................................... 11
Headset Memory Mode ....................................................... 11
Display Contrast .................................................................. 11
Ring Type.............................................................................12
Call Lists ..............................................................................12
Contact Directory .................................................................12
Speed Dial ...........................................................................13
Multiple Lines .......................................................................14
Multiple Keys Per Line .........................................................14
Multiple Call Appearances ...................................................15
Shared Lines........................................................................15
Voicemail .............................................................................16
Distinctive Ringing / Call Treatment .....................................16
Multilingual Support (Localization) .......................................17
Phone Reboot ......................................................................17
Optional Features ..................................... 18
Text Messaging ....................................................................18
Presence / Status / Buddy Lists ...........................................18
Troubleshooting ........................................ 20
Safety and Compliance ............................... 21
Part 15 Rules .......................................................................21
Class B Digital Device or Peripheral ....................................21
Modifications ........................................................................22
Installation Instructions ........................................................22
Plug Acts as Disconnect Device ..........................................22
Industry Canada (IC) ...........................................................22
CE and VCCI Mark ..............................................................22
Polycom Limited Warranty
and Limitation Liability .............................. 22
Exclusions ................................................ 23
Warranty Exclusive .................................... 23
Service Agreements................................... 23
Limitations of Liability ............................... 24
Disclaimer ................................................ 24
Governing Law ......................................... 24
Copyright Notice ....................................... 24
Introduction
Thank you for choosing the SoundPoint®
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone. Be sure to verify with your
system administrator that your network
is prepared for configuring your SoundPoint® IP 500/501 SIP phone. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 500/501
SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 500/501 SIP
Power Adapter
(specification varies according
to country)
Sel
Sel
Del
Directories
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
GHI
Redial
77
PQRS
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
JKL
MNO
88
99
TUV
WXYZ
PQRS
TUV
WXYZ
*
0
#
OPER
OPER
Messages
Do Not Disturb
For SoundPoint® 301, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.
Hold
Handset & Handset Cord
Phone Base
Quick Start Guide
Network / Power Cable
1
Installing SoundPoint® IP 500/501 SIP
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review can also be found at
http://www.polycom.com.
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
with your new phone, please contact your
system administrator.
Connecting Network and Power Source
AC Power Option
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
LAN
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed
end of the Inline Power Cable into the LAN
jack on the phone and the other end to an
available port on the POE switch or hub.
Cisco™Catalyst™ In-Line
Power Switch
LAN
PC
PC
HEADSET HANDSET
HEADSET HANDSET
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
IEEE 802.3af compliant
In-Line Power switch
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
2
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
(Optional)
For information on headsets,
please visit www.polycom.com
and choose the Support link.
LAN
PC
HEADSET HANDSET
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
Features
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Display Control
Keys
Speakerphone
Microphone Mute
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Sel
Sel
Headset
Del
Directories
Feature Keys
Services
Access important features
using these keys.
Call Lists
Menu
1
Conference
4
GHI
Transfer
GHI
77
Redial
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
88
Do Not Disturb
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Hold
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Hold
OPER
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Hookswitch
Indicator
This will alert you to
incoming calls, new
Sel
messages,
and other
Sel
events.
Speaker
For ringer and
hands-free audio
output.
Soft Keys
Messages
Del
Directories
Graphic Display
Services
Call Lists
1
Conference
4
GHI
Transfer
Redial
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
6
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Menu
Shows
information
about
Messagescalls, messages,
soft keys, time, date,
Do Not Disturb
and other relevant
data.
Hold
OPER
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
4
Key Descriptions
Feature Key
Description
Allows for hands-free communication during calls.
Sel
Sel
Sel
Sel
Sel
Sel
Mutes audio transmission locally during calls.
Directories
Directories
Directories
Services
Services
Sel Services
Sel
Call Lists
DirectoriesCall Lists
Directories
DirectoriesCall Lists
Directories
Directories
Directories
Conference
Services Conference
Services
Services
Del
Services
Services Conference
Services
Transfer
Directories
Call Lists Transfer
Call
Call Lists
Lists
Call
Lists
Sel Transfer
Sel
Call Lists
Lists
Call
Redial
Menu Redial
Services
Conference
Conference
Conference
Conference
Redial
Conference
Conference
Messages
Call
Lists
Transfer
Transfer
Transfer
Transfer
Del
Transfer
Sel
Transfer
Sel
Do Not
Disturb
Redial
Conference
Redial
Redial
Redial
Redial
Redial
5
GHIMenu JKL
77
PQRS
Directories
Services
2
ABC
ABC
5
JKL
JKL
88
Call
DEF Lists
3
DEF
Conference
6
MNO
Transfer
MNO
99
TUV
WXYZ
TUV
WXYZ
0
#
OPER
OPER
Redial
88
Hold
TUV
Del
0
ABC
3
DEF
2
PQRS
TUV
TUV
TUV
TUV
TUV
TUV
WXYZ
WXYZ
WXYZ
WXYZ
WXYZ
WXYZ
JKL
MNO
TUV
WXYZ
0
OPER
Select and Delete controls for options and text within local menus.
Messages
DEF
MNO
Do Not Disturb
99
Scrolling
of lists and control of text/number entry on display.
Sel
Sel
WXYZ
3
DEF
DEF
5
6
GHI Messages
JKL
MNO
Hold
Dial
88
99
77 Pad
PQRS
TUV
WXYZ
Hold
0
#
*Do Not
Disturb
OPER
GHI
ABC
MNO
MNO
MNO
MNO
MNO
OPERMNO
OPERDEF
WXYZ
WXYZ
Menu
#
Do Not Disturb
4
JKL
JKL
JKL
JKL
JKL
JKL
OPER
WXYZ
Access local and server features.
OPER
ABC
DEF
DEF
DEF
DEF
DEF
TUVDEF
TUV
MNO
MNO
Del
OPERMenu
Do Not Disturb
1
TUV
GHI
GHI
GHI
GHI
GHI
GHI
MNO
JKL
JKL
ABC
PQRS ABC
ABC
ABC
ABC
PQRSABC
PQRS
DEF
DEF
Place/receive text and voice messages.
WXYZ
Messages
JKL
GHI
GHI
*
Del
Menu
GHI
MNO
PQRS
TUV
Messages
*
ABC
ABC
TUV
WXYZincoming calls to your Voice Mail (if
CancelsPQRS
ringing
and directs
Sel
Sel
OPER
supported).
#
6
JKL
Sel
Sel
2
3
1
1
ABC2
DEF3
1
2
3
Access to special services
ABC (future
DEFimplementation).
4
5ABC 6DEF
GHI4
JKL5
Access to Missed,
Received
4 Placed
5 andMNO
66 calls.
GHI
JKL
MNO
Messages
Messages
Messages
Hold
Messages
11 77GHI22 88JKL33 99MNO
Messages
Messages
1
2
3
TUV8
77ABC
9
ABC
DEF WXYZ
Hold
Allows setupPQRS
of7
a
3-way
local
conference.
DEF
8
9
ABC
DEF
ABC
DEF
88DEF
99
Menu
Do Not
DisturbHold
ABC
DEF WXYZ
Do
7ABC
Do Not
Not Disturb
Disturb
PQRS
TUV
Do
Not
Disturb
Do
Not
Disturb
Do Not Disturb
44 *PQRS55 0TUV66 #WXYZ
TransferGHI
of current
call
toMNO
third party.
OPER
4
5
6
0
#
GHI
JKL
MNO
Messages
JKL
GHI
JKL
MNO
*JKL
GHI
JKL
MNO
0MNO
2 OPER
3 #
GHI
JKL
MNO
1 *
GHI
OPER
ABC
DEF
Hold
88 party
99from the phone.
Hold
Hold
777connected
Dials last
Hold
Do Not
Disturb
Hold
8
9
Hold
PQRS
TUV
WXYZ
7
8
9
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
5
6
PQRS
TUV
WXYZ
4
PQRS
TUV
WXYZ
JKL
##in# Hold state.
000 callMNO
Places current
***GHI active
OPER
0
OPER
OPER
88
99
Hold
OPER
77 OPER
OPER
PQRS
Messages
Sel
Del ABC Sel
2
Hold
Do NotABC
Disturb
Menu
Menu
Del
Sel
Menu
Sel
Del
Del
Del
Del
Messages
Del
Messages
Messages
Do Not Disturb
MenuDo Not Disturb
Menu
Menu
Del Do Not Disturb
Menu
Menu
Menu
OPER
OPER
OPER
OPER
OPER
OPER
Messages
Sel
Sel
Hold
Menu
Do Not
Disturb
GHI
ABC
Access to local directories
andDEFcall lists.
GHI
Do Not Disturb
Menu
Del
4
Line or Speed Dial keys.
PQRS
PQRS
PQRS
PQRS
PQRS
PQRS
Transfer
Menu
Sel
Sel
Del
Hold
Redial
Messages
1
Del conAllows users to place and receive calls through an optionally
Del
Sel
Sel
Sel
Sel
Sel
Sel
Del
Sel
Sel
nected headset.
Sel
Sel
Sel
JKL
MNO
TUV
WXYZ
Del
Hold
Soft keys to select from various context-sensitive options.
Menu
Messages
Volume keys to adjusts audio and ringer volume.
Do Not Disturb
General
dialing and alphanumeric entry (incl. special characters).
Hold
OPER
5
Using SoundPoint® IP 500/501 SIP
Placing a Call
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
or
keys, or picking up
Directories
Conference
the handset.
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
Services
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any assigned line key,
, or NewCall to obtain
dial tone.
2. Dial the desired number.
Call Lists
Conference
Directories
1
You also have the option to dial directly from the
dial pad without first getting dial tone. Simply
Call Lists
My Status
enter the number then lift the handset, press the
Dial soft key, or press the
or
keys. Buddy Status
4
GHI
GHI
In all cases, the active call will appear on the
Services
My Status
display showing call duration and destination.
Services
Conference
Buddy Status Services
Redial
Hold
*
5
TUV
WXYZ
6
*
2
PQRS
ABC
3
JKL
MNO
TUV
DEF
1
4
2
3
ABC
DEF
ABC
DEF
5
MNO
JKL
Do Not Disturb
Buddy Status
6
My Status
99
Redial
GHI
JKL
MNO
77
TUV
88
WXYZ
PQRS
GHI
Redial
PQRS
TUV
WXYZ
*
OPER
0
#
77
PQRS
PQRS
Hold
OPER
6
*
JKL
MNOABC
1
2
88
99ABC
TUV
WXYZ
4
5
0GHI #JKL
OPER
77
88
TUV
GHI
WXYZ
JKL
OPER
*
3
DEF
DEF
6
MNO
M
Do
DEF
Del
DEF
Sel
6
Menu
MNO
99
WXYZ
Del
Messages
0
Menu
Messages
OPER
Hold
Do Not Distu
MNO
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
OPER
#
PQRS
Sel
1 MNO 2
88
99 ABC
TUV
WXYZ
4
5
0 GHI # JKL
OPER
88
7
3 7
PQRS
WX
*
OPER
ABC
99
WX
OPER
PQRS andTUV
To obtain the IP address of your phone, press Menu followed byABCStatus,DEFPlatform
Phone.WXYZ
Do Not Disturb
OPER
GHI
JKL
MNO
The IP address is listed together My
with
other
phone
information.
4
5
6
Status Call Lists Messages
#
GHI
Transfer
1
DEF
MNO
GHI
PQRS
Conference
Directories
ABC
MN
GHI
3
JKL
77
Sel
Directories
PQRS
DEF
JKL
PQRS
Redial
Conference
Directories
RedialDel
2
ABC
6
MN
TUV
See also Headset Memory Mode.
Services
Buddy Status
Call Lists
77
Redial
DE
5
JKL
1
88
TUV
4
0GHI
OPER
77
JKL
PQRS
My Status
DE
ABC
GHI
Buddy Status
3
ABC
4
Call Lists
Directories
Conference
1. With the optional headset
connected,
Services
press any assigned line key,
, or
NewCall to obtain dial tone.
Directories
Conference
Call Lists
2. Dial the desired number.
2
GHI
My Status
Redial
Using the Headset:
1
Buddy Status Services
Hold
1
4
HI
Answering a Call
Pick up the handset.
Del
Conference
Directories
Using Hands-Free Speakerphone Mode:
Press
or with the handset on hook
Services
Sel
Menu
press the line key (
) opposite the
Call Lists
incoming call, or the Answer soft key .
Incoming
calls may be ignored
Sel
Messages
1
Buddy Status
Using the Headset:
My Status
2
3
ABC
ABC
GHI
by pressing the Reject soft key or
Do Not Disturb during ringing. NoteDel
that Do Not Disturb stays Del
active
when the call is dropped and will
Hold
remain
so until toggled off. Menu
DEF
JKL
MNO
Sel
Pressing
GHI
JKL
MNO
Directories
Conference
Conference headset. If headDirectories
an optionallyServices
connected
77
88
99
set memory mode isServices
enabled,
pressing
PQRS
TUV
WXYZ the
Services
line key ( Call Lists
)Delwill do the same.
PQRS
TUV
WXYZ
OPER
1 1 22 33
Buddy Status
ABC
DEF
on the display showing
call duration and
ABC
DEF
1
2
3
destination.
4
5
6
My Status
4
5
Status
BuddyMy
Status
6
3
ABC MNO DEF
GHI
JKL
GHI
JKL
MNO
Directories
Conference
Redial
RedialMy Status
7
8
4
5
7
8
6
77 PQRS 88TUV WXYZ
9999 6
Call
Hold Services
and Resume
BuddyCall
Status
Lists
ABC
OPER
DEF
ABC
DEF
Menu
ABC
GHI GHI
2
ABC
ABC
5
JKL
JKL
RS
77
TUV
RS
TUV
88
0
OPER
OPER
DEF
Do Not Disturb
MNO
PQRS
MNO
PQRS
MNO
MNO
TUV
JKL WXYZ
WXYZ
Redial
ABC
WXYZ
Redial
Multiple Calls on Hold
GHI
TUV
PQRS
JKL
MNO
WXYZ
TUV
OPER
OPER
PQRSOPER TUV
DEF
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
OPER
OPER
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indication will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
WXYZ
OPER
DEF
GHI
* 0
If multiple calls are on hold on a single line
TUV
Messages Menu
Messages
Not Disturb
Messages
Do NotDo
Disturb
Del
Do Not Disturb
MNO
* 0 #
* 773 0 88 # 99
*6 0 #
Lists
99
Hold or the Hold soft
During
a call, Call
press
1
2
key. The call Buddy
willStatus
be placed on hold and
# will be indicated on the display. Press ABC
this
5
My Status
the Resume soft
key to retrieve the call.4
WXYZ
PQRSGHI
Sel
DEF
JKLJKL
Messages
DEF
WXYZ
OPER
Hold
Hold
Menu
Hold
Messages
Do Not Disturb
OPER
99
Hold
#
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
Sel
You can still hear all other parties while
Mute is enabled.
During a call, press
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
Directories
Conference
(parties) cannot hear you.
To turn off Microphone Mute, press
again.
Microphone Mute applies Services
to all modes:
handset, headset, and hands-free.
7
1
4
GHI
My Status
Del
Directories
Conference
Menu
Call Lists
Buddy Status
Del
Menu
* 0 #
In all cases, the active call will appear
Call Lists
Sel
DEF
4
5
6
will answer the call through
Directories
Conference
Redial
HI
*
Sel
Using the Handset:
2
ABC
3
DEF
ABC
DEF
5
MNO
JKL
6
Services
Messages
Call Lists
Do Not Disturb
Menu
Menu
Directories
Directories
Messages
Messages
Services
Services
11
Conference
Conference
GeneralTransfer
Key Use
Transfer
22
ABCABC
ABC
ABC
33
DEFDEF
Disturb
DoDo
NotNot
Disturb
DEF
DEF
44 55 66
JKL
MNO
GHIGHI
JKL
MNO
Sel
To navigate Redial
through
menus
and
to enter
data,
these are useful tips:
Redial
7
8
99
Hold
7
8
9
Hold
7
8
7
8
9
Sel
1. Use
and
to scroll
through
5. To enter text using the dialpad,
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
Hold
Hold
lists. Del
In someSellists the ** and
press the number keys one or more
00 ##
OPER
OPER
keys can be used as “Page Up”
and
times. For example, for ‘A’ press
“PageMenu
Down”.
‘2’ and for ‘C’ press ‘222’. When
Del
2. When menus Delhave submenus, use
in text entry mode the display title
Messages
Sel generSel
and
toSel move one level down
will show whether keys will
2
3
Menu
Do Not Disturb
or one
level back up.
ate numbers (1), upper-case (A) or
BC
DEF
3. Press MenuMessagesto exit from any
lower-case (a) characters and the
5
6
Del
KL 1 MNO 2
3 Del menu.
1/A/a soft key can change
this.
Do Not Disturb
Del
DEF
Messages to exit from any
88 3
99 ABC DEF Menu
4. Press HoldConference
Directories
Menu
UV
6
4 WXYZ5
directory.
GHI
JKL
MNO
Sel
0 DEF
#
Messages
Messages
Do
Not Disturb
Services
MNO
PER 7
99
Hold
1PQRS
Menu
67 2TUV88 3WXYZ
Do Not Disturb
Do Not Disturb
GHIGHI
JKLJKL
MNO
MNO
PQRS
PQRS
TUVTUV
WXYZ
WXYZ
OPER
OPER
BC
DEF
KL
MNO
UV
WXYZ
ABC
DEF
JKL
MNO
PQRS
TUV
ABC
WXYZ
DEF
MNO
ABC
OPER
GHI
PER
DEF
0 6#
* 5OPER
4WXYZ
GHI
99
JKL
GHI
JKL
PQRS
WXYZ
77
TUV
PQRS
TUV
#
*
88
0
OPER
OPER
MNO
Call Lists
1
MNO
Hold
Buddy Status
Local
Conferencing
99 Hold
Hold
WXYZ
2
3
ABC
DEF
ABC
DEF
GHI
JKL
You can createDirectories
a conference with two other
4 parties
5
My Status
#
using
the phone’s local conferencing feature.
MNO
6
WXYZ
GHI
Services
1. Place
to the first party.
7
17
2. Press Conference or the Confrnc softPQRS
key to obtain a new line (the active
GHI
4
call is Transfer
placed on hold).
GHI
3. Dial the phone number of the secPQRS
Redial
7to
ond party or use the arrow keys7
PQRS
access speed
dial
numbers,
missed,
Hold
placed, and received call lists.
From one of these lists press the
Dial soft key.
PQRS
aRedial
call
*
*
JKL
MNO
Del
Directories
Services
Messages
Do Not Disturb
Menu
Messages
88 4.3 When
99 the second party answers,
Hold
1
2
2 TUV
Do NotConfrnc
Disturb
press Conference or the
soft key
WXYZ
TUV
ABC
ABC
DEF
WXYZ
ABC
DEF
again to join all parties in the con# Transfer
4
5 0 6 ference,
or press the Split soft key
OPER
OPER
MNO
GHI
JKL
MNO
GHI
TUV
88
WXYZ
TUV
WXYZ
JKL
99
to put the first call on hold and PQRS
keep
Redial
7
the second call as theHoldactive call.7
PQRS
A conference may
Hold be created at any time
OPER
on hold (on the same line) by pressing the
Join soft key.
Ending the call on the conference originator’s
phone will not end the conference, the other
two parties can continue to talk
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
8
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
TUV
88
WXYZ
TUV
WXYZ
0 between
# an active call and a call which*is 0
OPER
3
OPER
OPER
6
99
#
3
Services
Menu
Call Lists
1
Transferring a Call Conference
2
DEF
ABC
Messages
Sel
Sel
DEF
Do Not Disturb
5 This
6 can be done as
4the transfer.
soon asJKLthe ringback
sound is heard
GHI
MNO
PQRS
TUV
WXYZ
or
you
can
wait
until
theDelthird party
99
77answers88 and talk
to
them
before
PQRS
TUV
WXYZ
OPER
completing
the transfer. Press the
0 key to# put the first
Menu call on
Split soft
OPER
hold and keep the second call as the
ABC
DEF
Messages
2
3active call.
Transfer
ABC
DEFmay be cancelled during estabDo Not Disturb
JKL
MNO
5lishment6 by pressing the Cancel soft key.
The original
call is resumed.
JKL
MNO
GHI
1. During a call, press Transfer
or the
Trnsfer soft key (the active call is
Redial
placed Directories
on hold).
2. Dial the number to which you want
Servicesthe call or use the arrow
to transfer
keys to access speed dial numbers,
Lists
missed,Callplaced,
and received call
lists. From one of these lists press1
Conference
the Dial soft key.
JKL
MNO
Hold
*
3. Press Transfer
or the Trnsfer soft4
key again or hang up to completeGHI
GHI
77
88
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
Redial
3
ABC
Hold
A blind transfer (without
consultation) can also
OPER
# soft key.
be supported by pressing0the Blind
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Sel
Sel
Del
Directories
Services
Menu
Call Lists
1
Conference
4
GHI
Ending a Call
Transfer
Sel
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
Del OPER
Conference
Directories
Replace the handset, or press
if in
Hands-free
if in Headset
Services Mode, or
Directories
Conference
Mode.
Messages
Do Not Disturb
6
GHI
PQRS
Redial
Press the EndCall soft key.
OR
2
ABC
99
Hold
S
D
Menu
Call Lists
Buddy Status
My Status
Redial
Press Redial
to dial the
from your phone.
1
Services
4
GHI
Call Lists
GHI
2
3
Directories
Conference
ABC
DEF
ABC
DEF
5
MNO
Services
JKL
77
My Status
88
99Press
WXYZ
To redial another previously dialed num0Status
Buddy
Sel
OPER
ber, press
from the phone’s
idle display,
Redial
Sel
and press
again to place the call. My Status
OR
*
Del
Del
F
Messages
Services
ABC
2
3
DEF
Mes
Directories
Conference
orABCCall Lists
Hold DEF and select
GHI
JKL
MNO
DEF
Lists and
Placed
Calls
to scroll
4
5
6ABC
1
2
3
Buddy
Status
Services
#through theGHIlist. JKL
MNO
1
WXYZ
Call
OPER
77
PQRS
Call Lists
PQRS
Buddy Status
*
Redial
Menu
Menu
Messages
1
MNO
TUV
M
Do Not Disturb
6
JKL
TUV
PQRS
Buddy
Status
last
call
placed
Call Lists
PQRS
Messages
Directories
Conference
9
My Status
Redial
ABC
884My Status 995
TUV
WXYZ
TUV
GHI
GHI
Redial
OPER
PQRS
077
OPER
WXYZ
JKL
DEF
6
1
99
4
GHI
MNO
2
ABC
JKL
MNO
TUV
WXYZ
ABC
GHI
5
#8
8
PQRS
TUV
*
OPER
0
4
#
4
Do No
JKL
WXYZ
GHI
JKL
PQRS
TUV
H
GHI DEF
77
PQRS
3
DEF
PQRSMNO
*
6
MNO
WXYZ
Directories
Conference
Services
Call Lists
Buddy Status
My Status
Redial
Sel
Sel
Call Forwarding
To turn callDelforwarding off:
Calls may be forwarded to another extenDel
sion as follows:
1. Press the Forward soft key from
the phone’s idle display or press
Menu
and select Features and
Forward... at any time.
Messages
2. (Optional)
If multiple lines are in
use, Select which line to disable.
Do Not Disturb
3. Press
the Disable soft key.
1. Press the Forward soft key from
the phone’s idle display or press
Menu
and select Features and
DEF
Forward...1at any ABC
2time. 3
Messages
2. (Optional) If multiple
lines
are in
ABC
DEF
use, selectGHIwhich JKL
line to MNO
forward.
4 or5URL to6 forward
Do Not Disturb
3. Enter
a number
GHI
MNO
all future calls
to.JKL
PQRS
TUV
WXYZ
4. Press the Enable
77 soft
88 key to99 confirm
CallHold
Forwarding.
PQRS
TUV
WXYZ
Idle display returns and the line indicator
now displays the regular icon.
Hold
Call Forwarding is not available on
shared lines.
Idle display returns with 0
a moving
# arrow
on the line label to confirm
OPER Call Forwarding enabled.
*
OPER
VolumeSelAdjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
Del
Sel
To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call. Handsfree volume settings will be maintained
across calls.
Menu
Messages
Do Not
Disturb
Do Not Disturb to prevent the phone from
Press
Del
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb
is on.
Hold
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
Menu
Calls received while Do Not Disturb is
enabled
are logged in the Missed Call list.
Messages
To turn off Do Not Disturb, press
Do Not Disturb again.
Hold
10
Del
Conference
Time and Date
Forward
Time and Date is clearly displayed on the
®
Transfer
SoundPoint
IP 500/501 SIP phone. If the
ABC
DEF
phone cannot obtain a time 1and date
2 from3
Call Lists
the server, the display will flash. Contact
ABC
DEF
GHI
JKL
MNO
your
system
administrator
if
either
time
4
5 or
6
Speed Dial
date is incorrect.
GHI
JKL
MNO
Conference
Directories
PQRS
YouRedial
have control over the format
77 of
88 the 99
PQRS
WXYZ
Services
display and can turn it off.
SelectTUV
options
OPER
which are right for you as follows:0
#
TUV
*
Call Lists
Sel
WXYZ
OPER
1
Buddy Status
Headset Memory Mode
4
GHI
My Status
As an option, theDel
headset can be permanently enabled. This is Redial
especially useful
Sel users. To do this:
for regular headset
3
DEF
6
MNO
MNO
99
3
WXYZ
#
DEF
5
MNO
JKL
Do Not Disturb
6
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Sel
Do Not Disturb
Display Contrast
MNO
WXYZServices
Del
99
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
Menu
4. Press
or the Exit soft key
to return to the idle display.
comfortable level:
Hold
WXYZCall Lists
3# Buddy Status
DEF
DEF
Menu
1. Press
. Select Settings,
Basic, followed by Contrast.
ABC
DEF
2. Press theMessages
Up or1Down soft
2 keys3
(or volume keys) to increase
or
ABC
DEF
GHI
JKL
MNO
Do Not
Disturb
decrease
the
display
contrast.
4
My Status
MNO
WXYZRedial
99
Hold
WXYZ
#
ABC
Messages
*
Del
Directories
6 Conference
To adjust the contrast on the display to a
MNO
6
3
Hold
Messages
DEF
WXYZ
DEF
MNO
2
GHI
JKL calls
MNO to or from this phone
Subsequent
TUV
WXYZ
PQRS
using
the
headset
77
88
99 will activate a flashing
Hold
headset
icon on
the display. Pressing the
PQRS
TUV
WXYZ
line keysOPER
0or Answer
# soft key to receive a
call willOPER
now connect to the user’s headset
automatically.
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences,
Headset Memory.
Messages
Del
3. Use the up or down arrows and
Select soft
Do Notkey
Disturbto enable Headset
Memory Mode.
Menu
4. Press
to return to the
Sel
main menu.
DEF
1. Press Menu .
2. Select Settings followed by Basic,
Voice Mail
Sel
Preferences, Time & Date.
3. Select from
Clock Date, Clock
Do Not Disturb
Time, Clock Order or Enable/DisDel
able.
4. Scroll through
the
options
via
the
Hold
up and down arrow keys.
5. Press Select to confirm and Menu
toABCreturnDEF directly to the idle display.
Ring Type
Directories
Conference
5
Messages
Do Not Disturb
6
GHI
JKL
MNO
PQRS
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
Sel
Hold
99
Del
OPER
To change the incoming ring to a desired
sound:
Many ring types are available. You can select
different rings to distinguish between
Services
lines or to have a different ring from your
Call Lists neighbor’s phone.
Buddy Status
1
4
GHI
My Status
GHI
2
ABC
Menu
. Select Settings
1. Press
followed by Basic, Ring Type.
Messages
2. (Optional)
If multiple lines are
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
6
11
Do Not Disturb
See also Distinctive Ringing / Call
Treatment.
used, first select which line to
change.
Sel
3. Using the arrow keys, highlight the
desired ring type. Press the Play
soft key to hear the selected ring
Del
type.
4. Press Select to change to the selected ring type.
5. Press Menu or the Exit soft key
to return to the idle display.
3
DEF
If “Silent Ring” is selected, incoming
calls can only be answered by pressing
the Answer soft key.
Messages
DEF
Sel
Do Not Disturb
6
MNO
MNO
99
Call Lists
#
Conference
A local list of calls Directories
missed, received, and
placed is maintained by the phone (up to
Services
100 for each).
WXYZ
WXYZ
Hold
Sel
For additional choices, press More followed by:
4. Info to view information about the Menu
Del
call.
5. Save
to store
the contact to the Messages
ABC
DEF
1 Contact
2 Directory.
3
ABC to delete
DEF
6. Clear
the callMenu
from list. Do Not Disturb
GHI
JKL
MNO
Press
4 DEF More
5 and Exit
6 soft keys to return to
the
display.MNO
Messages
GHI idle JKL
Directories
Press Conference
or Call Lists
followed by
Missed, Received, or Placed Calls as deBuddy Status
sired. Services
Call information
will be displayed.
From this
screen:
Call Lists
My Status
1. Choose Edit to amend the dial
1 string2
Buddy
Status
Redial
if necessary.
ABC
GHI
JKL
2. Choose Dial to return the call.
Status Exit to return to the 4
3. My
Choose
previ- 5
GHI
JKL
ous menu.
3
77DEF To88 quickly99view respective
Do Not Disturb
call
PQRS
WXYZ
6 TUV
lists from the idle display:
0
#for Placed Calls.
Press
*MNO OPER
Calls.
88
99 Press for Received Hold
Press
for Missed Calls.
ABC
77
Redial
Directories
PQRS
TUV
WXYZ
Hold
MNO
OPER
Sel
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Sel
Sel
Del
Del
Del
Menu
OPER
Menu
Directories
Directories
Services Directory
Contact
Del
Messages
Menu
2 placed,
3
In addition
to a Services
directory of 1missed,
or reConference
ABC
2DEF 2 3 3
*Limit
depends on Server con1ABC
Do Not Disturb
ceived calls,Conference
theConference
phone can store1a local
directory
Do Not Disturb
DEF
4
5
6 ABC DEF
Transfer
figuration.
Contact your system
of 200 or more
contacts*. You
GHI can
4 JKL add,
5MNO delete,
6 6
Transfer
5MNO
Transfer
4inJKL
Sel
administrator for full details.
GHI
edit, dial,Redialor search for any 77contact
this
list
88 GHI 99 JKL MNO
Hold
Redial
Redial key strokes.
PQRS 7
7TUV 77 88WXYZ 88 99 99
Hold
through just a few
Hold
Hold
PQRS
0 PQRSTUV# TUVWXYZ WXYZ
Hold
*
Hold
OPER 0
To add or edit a contact:
* *OPER 0 # # 3. Enter first and/or last name from
OPER
Del
the keypad. Press the 1/A/a soft
Directories
1. Press Conference
and select Contact
key to select between numeric and
Directory.
upper/lower case alphanumeric
Services
2. Press Add to enter another contact
modes. Press the Encoding soft key
Menu
into the phone’s database or highto access special characters in other
Lists
light anCallexisting
entry then press
ABC languages.
DEF
Messages
Edit.
ABC
Services
DEF
ABC
GHI
JKL
GHI
JKL
TUV
PQRS
DEF
DEF
MNO
GHI
PQRS
ABC
Messages
Messages
Do Not Disturb
JKL
MNO
MNO
WXYZ
TUV
PQRS
WXYZ
TUV
WXYZ
OPER
OPER
Buddy Status
OPER
1
12
4
GHI
My Status
2
3
ABC
DEF
5
MNO
JKL
6
Do Not Disturb
7. Press Save to confirm or Cancel to
abandon the changes then press Exit
to return to the idle display.
4. Enter the Contact number. This
is a required field and it must be
unique (not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
Sel
6. Use
and
toSel switch between
Enabled and Disabled settings for
the last four fields.
Del
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
Del
To search
contact:
Menu
Menu for a particular
3
1
6
4
DEF
DEF
MNO
GHI
2
ABC
ABC
5
JKL
MNO
GHI
WXYZ
99
PQRS
TUV
WXYZ
PQRS
TUV
#
*
OPER
77
JKL
88
0
OPER
1. Messages
Press More andMessages
then Search from the
Directory menu.
3DoContact
Do Not Disturb
Not Disturb
2.DEF Using the dial pad, enter the first
6 few characters for First or Last
MNO
names.
99 Hold
Hold
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
DEF
MNO
WXYZ
WXYZ
#
Speed Dial
Pre-assigned numbers can be associated with line keys
for rapid automated dialing. Speed Dial entries are
consecutively placed next to assigned line keys on the
phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available
speed dial index.
Sel
To change a Speed Dial assignment:
Sel
Directories
1. Press Conference
and select Contact
Directory. Scroll to the desired entry
Services
Directories
and press
Edit,
OR press and hold a line key which Services
alreadyCall
has
Listsa speed dial number
Conference
assigned to it. That
contact in the
Directories
1
directory
will
automatically be dis- Transfer
Buddy
Status
Services
Redial
played,
GHI
Conference
OR press
and hold
a line key which 1Hold
My Status
4
is unassigned. ATransfer
new empty entry in GHI
4
the directory
will
automatically be GHI
PQRS
Redial
opened allowingRedial
contact information 7
77
PQRS
PQRS
to be added.
Del
2. If a speed dial index already exists,
Sel
delete it by using the
then Del
keys.
Menu
3. If desired, enter a new speed dial
Menu
Messages
Del
index.
2
3
1
Do
Not
Disturb
4. PressDEFSave
andDEFExit to return to the
ABC
ABC
Menu
Messages
6
2 idle display.
43 5
ABC
1
4
GHI
7
PQRS
Hold
To quickly view a complete list of
assigned speed dial entries, press
from the idle display. Dial
directly
from a selected number.
Sel
*
*
2
3
ABC
JKL
JKL
PQRS
TUV
DEF
MNO
MNO Messages
IdleJKLdisplayMNO
88 now
99 be as shown:DoHoldNot Disturb
77could
2
3 PQRS
TUV
WXYZDo Not Disturb
ABC
ABC
5
JKL
5
DEF
DEF
JKL 6
MNO
88 99
JKL TUV MNO
88
TUV
TUV
0
OPER
OPER
WXYZ
6
*
MNO
0#
#
Directories
#
OPER
99
WXYZ
OPER
0
OPER
WXYZ
WXYZ
TUVWXYZ
Hold
Hold
Sel
Sel
Del
OPERServices
Menu
To dial a number assigned to a line key,
2
3
simply press the line1 key directly opposite
5
6
4
the number on the display.
Call Lists
ABC
Conference
ABC
DEF
DEF
GHI
JKL
MNO
GHI
JKL
MNO
Messages
Do Not Disturb
Transfer
Redial
Del
Menu
GHI
GHI
DEF
13
77
88
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
OPER
Hold
Multiple Lines
Your SoundPoint® IP 500/501 SIP can support
up to three lines, each associated with its own
line key. Lines can be configured for private or
shared lines.
Typically, the top-most line key is reserved
for the principal Directory Number (DN) of
the phone. Depending on how your phone is
configured, the display could resemble one of the
screens shown:
Sel
Sel
Del
Directories
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
GHI
Redial
77
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
JKL
MNO
88
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Messages
Do Not Disturb
Hold
Sel
Sel
OPER
Del
Directories
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
Multiple Keys Per Line
Redial
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distributed evenly among the available keys.
Similarly, outgoing calls will be distributed.
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Messages
Do Not Disturb
Hold
OPER
Sel
Sel
Del
Directories
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
GHI
Redial
14
77
2
ABC
3
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
88
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
OPER
Messages
Do Not Disturb
Hold
es
ce
d
Multiple Call Appearances
Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
Sel
9305. To answer this incoming call,
put the
original call on Hold or press the
key.
Soft key labels are updated on the Deldisplay to
enable the user to:
Services
Menu
Call Lists
Conference
JKL
MNO
PQRS
TUV
WXYZ
1
4
GHI
Transfer
Redial
DEF
GHI
Del
Directories
GHI
1. Answer the incoming call. Menu
2. Reject the incoming call. Messages
3.1 Forward
to another
2 the
3 incoming callDo Not
Disturb
ABC
DEF
extension.
5
6
4
Answering
call places the
GHI
JKLthe incoming
MNO
original
77 on88Hold99and refreshes theHoldsoft key
TUV
WXYZ
labelsPQRSas indicated
(last figure).
0
#
*
A user canOPERalso place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
ABC
Sel
Sel
77
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
JKL
MNO
88
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
2
3
Directories
OPER
Messages
Do Not Disturb
Sel
Sel
Hold
Del
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
OPER
GHI
Redial
77
ABC
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
88
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Directories
OPER
Messages
Do Not Disturb
Sel
Sel
Hold
Del
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
GHI
Shared Lines
Redial
*
The phone supports shared lines . A shared
line is indicated by a different line icon. In
the figure, the first line is private and the
second line is shared. If two phones share
a line, an incoming call to that number will
cause both phones to ring. The call can be
answered on either phone but not both.
77
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
88
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Messages
Do Not Disturb
Hold
OPER
Sel
Sel
If a shared line is in use on one of the
phones, it may be unavailable on the other
one. The shared line icon changes to a moving icon when the line is in use remotely.
Services
Menu
Call Lists
Conference
1
4
GHI
Transfer
Calls on shared lines can be transferred, put
on hold, or added to a conference.
Del
Directories
GHI
Redial
*
77
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
88
6
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Shared lines are an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator to find out.
15
2
ABC
OPER
Messages
Do Not Disturb
Hold
Voice Mail
Received messages
Sel will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and a visual
notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Del
Individual line indicators
reflect voice or
text messages left on that line (useful if
multiple lines are in use).
Menu
To listen to voice messages:
3
DEF
Press Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
1. Press Messages .
2. Select Message Center*,†.
Do Not Disturb
3. (Optional)
If multiple lines are in
use, select from which line messages are to be retrieved.
4. Display indicates
number of
Hold
messages and their importance.
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
*
†
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system administrator to find out.
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system administrator to configure this option.
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones
for contacts in their local directory. This allows identification of a contact by a specific
ring tone.
Sel
To set a distinctive ring for a local contact:
Del
5. Press the Save soft key or Cancel
Directories
1. Press Conference
and select Contact
to abandon the change then press
Directory.
to return to the idle disDirectories
Conference
Services
2. Using the
arrow keys, scroll
play.
Menu
through the directory to choose a
Services
contact.Call Lists
Incoming
calls from this contact will
ABC
DEF
Messages
3. Press Edit and scroll down to Ring 1 now
have3the distinctive ringing pattern
2
Call Lists
Type. Buddy Status
ABC
DEF
applied.
Do Not Disturb
GHI
JKL
MNO
4. Enter a numberSelcorresponding
1
4
5 Buddy
6 Status
My Status
to one of the ring types available
feature is local to the phone,GHI
GHI
JKL This
MNO
Sel
(press
then Del to remove an PQRS
TUV
MyWXYZ
Status be overridden by server 4
and
may
Redial
existing value).MenuSee Ring Type7
88 settings.
99 Contact your system Hold
7
GHI
TUV
WXYZ
in this guide for further details. PQRS
PQRS
Redial
1
4
GHI
GHI
3
DEF
DEF
6
MNO
MNO
77
2
ABC
ABC
5
Del
3
DEF
DEF
Menu
99
Messages
MNO
MNO
88
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
0
#
OPER
OPER
Do Not Disturb
6
JKL
JKL
Messages
0
OPER
*
OPER
Hold
Do Not Disturb
16
administrator for more details.
#
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
JKL
MNO
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
77
OPER
6
99
Sel
Sel
MultilingualDelSupport (Localization)
Many languages are supported by the phone.
To change language:
tories
erence
DEF
ces
3
DEF
ists
6
MNO
y Status
MNO
99
tatus
WXYZ
WXYZ
#
l
Del
3. The display will change to the
language of your choice.
4. Exit to the idle display by pressing
.
Menu
1. Press Menu and select Settings,
Basic, Preferences, Language.
Messages the list of available
2. Scroll through
languages and press the Select soft
Do Notthe
Disturb
key when
desired language is
ABC
DEF
highlighted.
1
2
3
1
4
GHI
Hold
GHI
Phone Reboot
2
Messages
3
ABC
DEF
JKL
5
MNO
JKL
MNO
Do Not Disturb
6
99 a user
Periodically, the7
7phone88may require
PQRSfor this
TUVinclude
WXYZaccepting a
reboot. Reasons
Sel
OPER
new configuration or new
0 software.
#
PQRS
TUV
WXYZ
Hold
* 0
There are two ways to reboot the phone:
Sel
OPER
Del
Directories
Conference
► Simultaneously
press and hold the
Del
Messages, Hold, and Volume keys (see
figure) for more than 3 seconds or until
a beep is heard.
► Press Menu and select Settings,
Advanced, Restart Phone (the user
Messages
password
is required to access this
menu).
Do Not Disturb
The reboot process
will begin and is complete
when the idle display is shown.
Services
Menu
Call Lists
Buddy Status
My Status
Redial
3
DEF
DEF
6
MNO
1
4
GHI
GHI
77
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
JKL
MNO
88
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Messages
Do Not Disturb
Hold
OPER
MNO
99
WXYZ
WXYZ
#
Hold
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot
the phone.
17
Optional Features
Sel
Text Messaging
You can send and receive Text messages
on their phone. SIP Instant (Text) MessagDelreal-time. YReceived
ing is supported in
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.
Menu
To read text messages:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access
the Delete, Reply and New options.
1. Press Messages and select Instant
Messages,Sel
OR Do Not Disturb
Press the InstMsg soft key to read a
message just received.
2. (Optional)DelIf multiple lines are in
Hold
use, select from which line messages are to be retrieved.
Menu
To send a text message:
6. Press the Select soft key to choose
from various pre-scripted short
messages.
1. Press Messages .
2. Select Instant Messages.
Do Not Disturb
3. (Optional)
If multiple lines are in
use, first select from which line to
send the message.
4. Press the More
soft key then New.
Hold
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
OR
Press Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use
keys 1, *, 0, and # to select special
characters.
7. Press Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of buddies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
Sel
To add or delete a contact from your buddy list, or block a contact:
3. Press Edit and scroll down toDelthe
Directories
and select Contact
1. Press Conference
Watch Buddy or Block Buddy fields.
Directory.
Sel
4. Press
to switch between Enabled
Services
2. Using the
arrow keys, scroll
or
Disabled
status.
Menu
through the directory to choose a
Call
Lists
contact.
1 18 2
ABC
Directories
Buddy Status
GHI
Del
DEF
3
ABC
Menu
DEF
JKL
MNO
Messages
Do Not Disturb
Sel
5. Press the Save soft key or Cancel
to abandon the change then press
to return to the idle display.
Directories
Conference
Del
Services
The figures
show a typical Buddy Status screen display of monitored phones and a My Status display.
Menu
Call Lists
1
Buddy Status
Sel
4
GHI
My Status
Del
Conference
1
2
ABC
ABC
3
DEF
DEF
5
MNO
JKL
MNO
77
TUV
88
WXYZ
Del
PQRS
TUV
*
Menu
OPER
0
PQRS
3
DEF
JKL
Messages
OPER
Do Not Disturb
TUV
MNO
WXYZ
OPER
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
Messages
Do Not Disturb
6
GHI
5
6
Menu 4 and
1.TransferPress
select
Features
GHI
JKL
MNO
Redial
Hold
and Presence.77 88 99
PQRS
TUV
WXYZ
2. Choose Messages
My Status0to change
your
#
* OPER
own status.
Do
Not
Disturb
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list.
4. Choose Privacy
List to see which
Hold
phones are allowed to “watch”
your phone abd which phones are
blocked from “watching” your
phone.
GHI
DEF
DEF
Sel
Sel
To view and change Presence settings:
Call Lists
3
ABC
JKL
PQRS
Redial
Directories
Services
2
ABC
Sel
99
Services
WXYZ
#
Del
Hold
Directories
Conference
Menu
Call Lists
Buddy Status
1
4
GHI
My Status
GHI
Redial
77
2
ABC
3
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
88
6
Messages
Do Not Disturb
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Hold
OPER
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact yourSelsystem administrator to find out.
To add a contact in the buddy list:
Del
1
4
GHI
2
ABC
ABC
5
JKL
1. Press the Buddies soft key on the
idle display to get to the Buddy
Menu
Status screen or press
and select Features, Presence,
DEF
Messages
Buddy Status.
3
2. DEF
Press More.
Do Not Disturb
3. MNO
Press Add.
4. 6Enter the number of the buddy, for
MNO
example, 7778.
5. WXYZ
Press Submit.
GHI
JKL
PQRS
77
TUV
PQRS
TUV
WXYZ
*
OPER
0
#
88
OPER
99
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.
Hold
19
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 500/501 SIP phone:
Verify if dial tone is present on any other
audio paths:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using inline powering, check
that the switch is supplying power
to the phone (contact your System
Administrator).
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or headset to isolate the problem.
No Display, Incorrect Display or Bad Contrast
Verify successful outbound or inbound
Verify power is correctly applied to the
SoundPoint® IP 500/501 SIP phone:
calling:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Place a call to the phone under investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone
is present and place a call to another extension or number. Check that
the display changes in response.
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a
default level of contrast (follow the
instructions in this User Guide).
No Ringing
Verify incoming ring setting and volume
level:
Verify successful outbound or inbound
calling:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
• As “No Display” above.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
20
Sel
No Response
from Feature Key Presses
Conference
Directories
Verify phoneServices
is in active state:
• Make a call to the phone to check
Call Lists
for inbound
call display and ring1 try2 to 3
ing asBuddynormal.
If successful,
Status
ABC
DEF
press feature keys within the call to
4
5
6
My Status
access Directory or Buddy
Status
GHI
JKL
MNO
for example.
Redial
7
8
9
GHI
ABC
DEF
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
7
8
Del
• Press Menu followed by Status
and Lines
to confirm line is actively
Messages
registered to the server.
Disturb
• RebootDo Not
the
phone to attempt reregistration
Sel to the server.
9
Hold
0 is #Down”
Display shows
“Network*Link
Conference
Directories
OPER
Del
OPER
Verify LANServices
cable is properly connected:
• Check termination at the switch or
Call Lists
hub (furthest
end of the cable from
1
2
the phone).
Buddy Status
ABC
• Check that the switch or hub is
4
5
My Status
operational (flashing link/status
GHI
JKL
lights)
Redialor contact your System
77
88
Administrator.
PQRS
TUV
3
ABC
GHI
PQRS
*
DEF
DEF
6
JKL
MNO
MNO
TUV
99
WXYZ
• Press Menu followed by Status
and Network.
Scroll down to verify
Messages
LAN port is Active.
Do Not Disturb
• Reboot the phone to attempt reregistration with the server.
Hold
WXYZ
0
OPER
#
OPER
Safety and Compliance
Part 15 Rules
This device is compliant with Part 15 of
the FCC Rules. Operation is subject to the
following two conditions:
2. This device must accept any interferences received, including interference that may cause undesired
operation.
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
Note: This equipment is tested and complies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If
this equipment does cause harmful inter-
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
21
Modifications
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any
changes or modifications not expressly
Installation Instructions
Installation must be performed in accordance with all relevant national wiring
rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 500/501 SIP is
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and
22
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
may be new or reconditioned.
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
Exclusions
Polycom will not be liable under this
limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
•
Failure to follow Polycom’s installation, operation, or maintenance instructions.
Unauthorized product modification or
alteration.
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, accident, fire, lightening, power surges or
outages, or other hazards.
Warranty Exclusive
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.
23
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other countries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
24
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documentation files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
25
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11529-001 Rev. B