Dr SO Sukumaran Patient Information

Dr S O Sukumaran
Patient Information
Nursery Lane Medical Centre
Nursery Lane
Ovenden
HX3 5TE
HALIFAX
Telephone: (01422) 355535
Fax: (01422) 323965
www.nurserylanemedicalcentre.co.uk
Welcome To
Nursery Lane Medical Centre
THE GENERAL PRACTITIONER • • • •
Dr S O Sukumaran MBBS DCH JCTGP MFCH Qualified Madras 1970
THE PRACTICE STAFF • • • •
Practice Manager
Mrs Yvonne Hodgson
Our practice manager is available to help you with any non-medical aspects of your health and
treatment. If you have any difficulties or any suggestions on how we can improve our service,
please let her know.
Receptionists
Trisha Fawley, Maggie Taylor and Andrea Campbell
Our receptionists are here to help you. They may need to ask you further details when you
telephone. This is to ensure that they can assist you as efficiently as possible. All information is
treated in the strictest confidence.
Practice Nurse
Mrs Sue Turner SRN
Out practice nurse can advise you on a wide variety of health problems including:
• Diabetes
• Immunisations
• Travel advice
• Ear syringing
• Dietary advice
• Smear taking
• Chronic disease management
• Minor injuries and stitch removal
Calderdale Credit Union Ltd is a non-profit making savings and loan co-operative that offers its
services to individuals and families throughout Halifax and neighbouring towns within the borough.
The Credit Union’s aim is to provide financial assistance to people from all backgrounds and
circumstances, including those who may be unemployed.
All that is required is that they join the credit union as members and save on a regular basis either
weekly or monthly for at least 13 weeks before they become eligible to apply for a loan.
All loan applications are considered based on how an account has been handled and on the member’s
individual circumstances. Members benefit from excellent interest rates and make a valuable
contribution to their community.
Not only do our members receive a better-than-average return on savings, but they are helping others
to better their financial future, too. As a non-profit making organisation, we also pay our members an
annual dividend based on the size of their investment.
For more information, call (01422) 393106 or visit www.calderdalecreditunion.co.uk
• Blood tests and other tests ordered by the doctor
Attract more business by placing your advert here. Simply call 0800 0234 196.
ADVERTISING FEATURE
• Asthma
IN uncertain financial times, it is comforting to know that there are still places in the local community
where we can turn should we need financial help and assistance.
Perfect arrangements
SWEET PEAS has been offering a complete floristry
service to the local community since 1992, and is now
owned and operated by Nichola O’Neill.
Sweet Peas
• Weddings
• Birthdays
• Anniversaries
• Funerals
• Balloons
Tel: 01422 321233
3 Sod House Green
Ovenden, Halifax HX3 6QR
ADVERTISING FEATURE
High Class Florist
Flowers for All Occasions
“Cut flowers or a bouquet can mean many things to
different people, whether an arrangement to help celebrate
a wedding, birthday or anniversary, or as a memorial to a
loved one who has passed away,” said Nichola.
“Our experienced team of florists hand-design flowers for
all occasions, all at affordable prices, as well as offering
gifts and speciality balloon arrangements for weddings,
parties and events.”
With experience of both traditional and contemporary
design, Nichola can help to create the perfect flowers for
wedding parties.
“We’ll come out and meet the bride to discuss exactly
what she wants, then if necessary decorate the church or
venue to make sure their big day looks great,” she said.
In times of sadness, the team work with respect and
sensitivity to design bespoke memorial flowers. “We
understand how hard it is to lose a friend or family
member, and we create arrangements with all the dignity
they deserve,” added Nichola.
today or phone (01422) 1321233
for more
GP Call
ad in
65x94mm.qxp:Layout
23/1/08
10:42
information.
District Nurses
A district nurse team is attached to the practice. They are available to give nursing care to
patients in their home at the request of the doctor. The district nurse team can be contacted
on (01422) 321486.
Health Visitors
The health visitors can be contacted on (01422) 367891.
Surgery Times
The surgery is open from 8.30am - 6.00pm. Consultations are available as follows:
Monday
9.45 - 11.15am and 4.00 - 5.30pm
Tuesday
9.30 - 11.15am and 4.00 - 5.30pm
Wednesday
9.30 - 11.15am and 4.00 - 5.30pm
Thursday
9.30 - 11.15am
Friday
9.30 - 11.15am and 4.00 - 5.30pm
Surgery Opening Hours
Monday Tuesday Wednesday Thursday PageFriday 1
8.30am - 6.00pm
8.30am - 6.00pm
8.30am - 6.00pm
8.30am - 1.30pm
8.30am - 6.00pm
Appointments
We offer appointments to see both the doctor and the practice nurse. Some appointments with
the doctor are available up to two weeks in advance; the rest are available to book on the day
of the appointment. Appointments to see the practice nurse can be booked up to four weeks in
advance. Please make a separate appointment for each person needing to be seen.
Transplants
save lives
Doctor’s Appointments
When you ring or call in for an appointment, the reception staff will be doing their very best to
give you your choice of day and time but, as with all systems, this may not always be possible.
Once all appointments have been booked, we can then only see people with an urgent problem
that cannot wait until another day. If this happens and you have an urgent problem we will offer
you an appointment but we will not be able to offer a choice of time. Your telephone call to the
practice may be recorded.
Practice Nurse’s Appointments
Join the NHS
Organ Donor Register
0845 60 60 400
www.uktransplant.org.uk
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Our practice nurse has been highly trained in the monitoring of long-term conditions such as
asthma, COPD (chronic obstructive pulmonary disease), diabetes, heart and vascular disease and
hypertension (raised blood pressure) and sexual health checks including chlamydia screening.
If you have one or more of these conditions and need a review, you can make an appointment
with the practice nurse instead of the doctor.
Our practice nurse continues to see patients for:
• Monitoring and repeat prescribing for contraception and HRT
• Contraceptive advice
• Coil checks
• Wound care
• Cervical smears
• Pessaries
• Travel advice and immunisation
• Immunisation (including child immunisations)
• Health checks and lifestyle advice, including weight management
• Ear syringing
• Spirometry
•Over 75 Clinic - All patients who are over 65 are called annually if they are not seen on a
regular basis for a health review.
•Health Checks - All patients who have not been seen by a GP in the past three years are
entitled to a health check.
If the practice nurse has concerns over your condition she will involve a GP in further assessment
and any changes necessary to your management.
Cancellations
If you cannot keep an appointment, please inform us as soon as possible so that time can be
used by another patient.
Telephone Consultations
Some problems can be resolved over the telephone. Should you wish to speak to the doctor or
practice nurse on the telephone, please telephone. The receptionist will ask you for your name,
date of birth and telephone number and will arrange for you to be called back when the person
you wish to speak to is available.
Emergencies
If you are confronted by a serious problem such as acute chest pain or severe bleeding, call an
ambulance (tel: 999) before calling the surgery.
Out Of Hours
From 6.30pm to 8.30am and during weekends and bank holidays, medical services are available
for urgent medical problems that cannot wait until the following morning. This service is provided
by Care UK (0345 605 9999).
Registering With The Practice
Anyone who wishes to register with the practice should enquire at reception in the first instance.
You will be asked to fill in a health questionnaire giving details of your medical history and lifestyle.
Once registered, you will be asked to arrange for a health screening examination.
You may register as a temporary resident if the duration of your stay in our practice area is for
less than three months.
Repeat Prescriptions
Prescription requests can be made by telephone from 8.30am to 6.00pm Monday to Friday.
Prescriptions are normally ready for collection after 2.00pm the following day.
Alternatively, you can leave the request slip at reception. If you include a stamped addressed
envelope we will send your prescription to you by post.
If you are housebound, the local chemist will collect your prescription and deliver your medication
to your home.
Clinics
Antenatal
The practice provides antenatal care at the Innovations Children’s Centre on Cousin Lane.
Tel: (01442) 251090
Baby Clinic
The baby clinic is held every Wednesday morning between 9.30 and 10.30am. You can pop into
this clinic for baby weighing and advice regarding your child’s health and care.
You will automatically receive an appointment for immunisations and assessments. If you are
unable to attend, please telephone the surgery to arrange an alternative date.
If you need this service, please telephone the surgery and listen to the recorded message.
Services Available At The Practice
Home Visits
The practice provides a wide range of services under the GMS contract.
Patients are requested to telephone before 10.00am if a visit is required that
day. Emergency visits only will be arranged after that time. Please give the
receptionist as much information as possible to enable the doctor to allocate
priority to house calls. Please remember that several patients can be seen at the
surgery in the time it takes to do a home visit.
The areas covered include Atrial Fibrillation, Asthma, Cancer, Cervical Screening, Child Health
Surveillance, Childhood Immunisations, Chronic Kidney Disease, Chronic
Obstructive Pulmonary Disease, Contraceptive Services, Coronary Heart Disease,
Dementia, Depression, Diabetic Care, Epilepsy, Family Planning, Heart Failure,
Hypertension, Hypothyroidism, Learning Disabilities, Maternity Services, Mental
Health, Obesity, Palliative Care, Smoking Cessation Advice and Stroke/TIA.
Childhood Immunisations
The current recommended scheme is:
2 months
Diphtheria, Tetanus, Pertussis, Polio Hib (Haemophilus) and
Pneumococcal
3 months
Diphtheria, Tetanus, Pertussis, Polio Hib (Haemophilus) and
4 months
Around 12 months
Around 13 months
When abroad, check the quality of the drinking water. If in doubt, either drink only bottled water
or use water purification tablets. Avoid ice in drinks as this may have been made from suspect
water. Raw vegetables, salads and fresh fruits should be carefully washed in clean water. If in
doubt, stick to freshly cooked food.
Meningitis C
Beware of the sun! Use a high factor sunscreen especially in the first few days of exposure.
Children in particular should be closely monitored in this respect.
Diphtheria, Tetanus, Pertussis, Polio Hib (Haemophilus),
In hot climates, drink plenty of non-alcoholic drinks. If you are not passing water regularly you are
not drinking enough.
Meningitis C and Pneumococcal
At least two months before departure, discuss any vaccination requirements with the practice
nurse. Pack a small first aid kit containing adhesive dressings, insect repellent, antiseptic cream
and water purification tablets etc. Your pharmacist can advise.
If you fall ill on your return, don’t forget to tell your doctor you have travelled abroad.
Hib (Haemophilus) and Meningitis C
Measles, Mumps, Rubella (MMR) and Pneumococcal
What To Do In Time Of Bereavement
3 years 4 months to 5 years Diphtheria, Tetanus, Pertussis and Polio plus second dose of
Measles, Mumps, Rubella (MMR)
What To Do If Someone Dies
13 to 18 years
It is a legal requirement for a doctor to confirm that someone has passed away. There is no need
to move the patient. If a doctor has recently seen the patient, a death certificate can normally be
issued. However, in the event of an unexpected death, the doctor will need to notify the coroner.
Tetanus, Diphtheria and Polio
Influenza And Pneumonia Vaccine
In accordance with Department of Health guidelines, we recommend an influenza plus pneumonia
vaccination for patients with diabetes, chronic heart, lung or kidney disease, residents of nursing
and rest homes and people aged over 65. The vaccination is available in the late autumn; please
contact reception to book an appointment.
If Someone Dies At Home
Laboratory Specimens
3. Collect the medical certificate from the practice. (You will be told when this is available for
collection.) This will not be possible if it is necessary to involve the coroner.
Specimens are sent to the hospital Monday to Friday. If you are asked to bring a specimen for
the lab please ensure that we receive it before 12 noon.
1. Telephone the doctor. They will visit to confirm that the death has taken place.
2. Contact the funeral director to inform them that their services will be required.
If Death Occurs In Hospital
Results Of Medical Tests
1. Contact the funeral director to inform them that their services will be required.
The practice will contact you if your results need further investigation. You may be contacted by
a telephone call from the doctor or nurse, or by a letter asking you to make an appointment.
2. Collect the medical certificate from the hospital.
Travel Advice
Then…
Our practice nurse will be pleased to give advice to those patients going abroad. Please allow
adequate time in order for any vaccine(s) to become effective. Certain vaccines
are chargeable; please ask at the time of booking.
Well before travelling abroad, check with your travel agent or the tourist office/
embassy of the country you intend to visit on any special precautions you may
need to take.
The death needs to be registered at the Register Office for the area in which the death took
place. If possible, this should be done by a close family member who should take with them
the medical certificate and the deceased’s medical card, if this is available. The
Register Office operates an appointment system and, to avoid delay at this
difficult time, you should telephone to make an appointment.
Standards Of Care
The practice is devoted to achieving and maintaining a quality health service to meet your
requirements.
Comments And Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please
present your views in writing at reception.
Complaints
All NHS practices are required to operate a complaints procedure. Our aim is to give you the
best possible service at all times. If, however, you do have a complaint, this should be made in
writing to the practice manager.
Disabled Access
Primary Care Group
Calderdale Primary Care Trust (PCT)
PCT Headquarters
4th Floor
F Mill
Dean Clough
Halifax
HX3 5AX
Practice Charter Standard
The surgery is all on one level and has good access for wheelchair users.
Your Doctor’s Responsibilities
Discrimination Statement
To treat you with respect and courtesy at all times.
The practice does not discriminate on the grounds of race, gender, disability, social class, sexual
orientation or medical conditions.
Confidentiality
We ask for your personal information so that you can receive appropriate care and treatment.
This information is recorded on computer and we are registered under the Data Protection
Act. The practice will ensure that patient confidentiality is maintained at all times by all members
of the practice team. However, for the effective functioning of a multi-disciplinary team, it is
sometimes necessary that medical information about you is shared between members of the
practice team.
To treat you as an individual, and to discuss with you the care and treatment we can provide.
To give you full information on the services we offer.
To give you the most appropriate care by suitably qualified staff.
To provide you with emergency care when you need it.
To refer you to a consultant acceptable to you when necessary.
To give you access to your health records, subject to any limitations in the law.
Your Responsibilities As A Patient
To treat all staff with respect and courtesy at all times.
Personal Details
To tell us if you are unsure about the treatment we are offering you.
It is most important that you inform us as soon as possible if any of your personal circumstances
change; for example, you can change your name upon marriage, have a new telephone number
or if you move to a new address. Please do note that if you move to an address outside the
practice area, it will be necessary for you to register with another practice in your new locale.
To ask for a home visit only when the patient is unable to attend the medical centre through
illness or infirmity.
Freedom Of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme.
A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely
make available.
To request such a visit if at all possible before 10.00am.
To ask for an out-of-hours visit only when necessary.
To keep your appointments and to contact the medical centre in advance if you cannot.
To be punctual for appointments and to make a separate appointment for each member of the
family wishing to see the doctor.
This scheme is available from reception.
Not to expect a prescription from every consultation with the doctor. There may be other options
for treatment.
Zero Tolerance
To take medicines according to the instructions and to only ask for a repeat
prescription if you need one.
The practice supports the NHS policy of zero tolerance with regard to violence
or abuse directed towards the doctor, staff or others on the practice premises
or other locations where treatment may take place. Persons abusing this policy
may be reported to the police and removed from the practice list.
To let us know if you change your name, address or telephone number.
Help Us To Help You
Generate more business
with a Pay - Monthly
Our aim is to offer our patients a fast, efficient and friendly service. However, to enable us to do
this we require some help from yourselves.
1. Please do not request home visits unless you are housebound or genuinely too ill to attend
the surgery.
website from OPG
2. If you have several problems you wish to discuss with the doctor, please ask for a longer
appointment. Hurried consultations are unsatisfactory for both the doctor and the patient
alike.
We will design and launch a top quality bespoke
business-generating website for you, update it
regularly at your request and provide on-going
advice and support every working day.
3. The out-of-hours service is for emergencies and urgent problems which cannot wait until the
following day to be seen. Please do not abuse this service.
from £20 per month
4. If you are unable to attend an appointment, please cancel as early as possible, as this frees
the appointment for someone else.
There is no up-front payment and no extras, with
an option to choose a pay-as-you-go, stop-whenyou-like service.
5. We always welcome suggestions with regard to any changes we can make to improve patient
care and the services we offer. If you have any suggestions, please let us know by putting
your ideas in writing to the practice manager.
Family First Aid Kit
This is a list of inexpensive medical items suitable for minor illnesses. Keep them in a locked box
or cupboard out of reach of children.
• Soluble aspirin (over 16 years or over)
• Antiseptic solution
• Thermometer
• Calpol
• Crepe bandage
• Eucalyptus drops
• Dressing strips
• Cotton wool
• Paracetamol mixture
• Calamine lotion
• Sling
Why your business needs a website
WITHOUT a website, your business or practice is invisible to the two thirds of prospective
clients that use the Internet to locate products and services, and this figure grows daily.
Worse still, if your competitors have a website and you don’t, then they are picking up
your share of the prospects for your type of business when they search online.
Pay As You Go websites are proving to be a godsend to small and medium-sized businesses
across the UK and Ireland.
Introduced by OPG Ltd, who have been building websites for more than eight years, and
whose innovative ideas have been helping businesses to grow and prosper for over 30
years, they provide businesses and professional practices with 24/7 access to their targeted
market.
A website not only saves you money on brochures and other such material, it greatly
increases the effectiveness of your current advertising because, in effect, you are open for
business around the clock.
Uniquely, the Pay - Monthly service comes with Web Partner support. This ‘phone-afriend’ facility will provide answers to your queries and help you develop your site as your
business grows.
So if you don’t yet have a website, or are unhappy with the one you have, call today for an
informal chat on 0800 612 1408. You’ll be glad you did!
Attract more business by placing your advert here. Simply call 0800 0234 196.
Advertising Feature
• Vapour rub
OPG - HELPING THE SMALL BUSINESS
GROW FOR OVER 30 YEARS
To find out more simply call
0800 612 1408
or email us at [email protected]
If YOU are reading this,
then so could patients
looking for your kind
of service.
Useful Telephone Numbers
Nursery Lane Medical Centre....................................................................................................01422 355535
Out-of-hours Service.....................................................................................................................0345 605 9999
Calderdale Royal Hospital...............................................................................................................01422 357171
District Nurses..................................................................................................................................01422 321486
Health Visitors.................................................................................................................................. 01422 367891
Midwife..................................................................................................................................................01422 251095
Alliance Pharmacy...........................................................................................................................01422 365062
Age Concern......................................................................................................................................01422 262000
Social Services.................................................................................................................................. 01422 363561
Samaritans........................................................................................................................................ 01422 349349
Register of Births and Deaths...................................................................................................01422 288080
Citizens Advice Bureau................................................................................................................. 01422 842848
To place an advertising feature
in our practice booklets
and book a daily reminder
of your service on our
website
simply phone Jenny Mellenchip
now on 0800 612 1516.
NHS DIRECT (www.nhsdirect.nhs.uk)...............................................................................................0845 4647
Horne Street Walk-in Centre......................................................................................................01422 399858
Notes
PRACTICE BOOKLETS
are specially prepared by
Neighbourhood Direct Ltd
A MEMBER OF THE OLDROYD
PUBLISHING G R O U P L T D
Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020
Website: http://www.opg.co.uk Email: [email protected]
COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in
any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher.
The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed
out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
MH/CH 04.11
B18910Z/RP
Our Practice Area
Ogden
Causeway
Foot
QUEENSBURY
Bradshaw
Illingworth
Mixenden
Ovenden
Wheatley
Boothtown
Woodlands
TO
HALIFAX
Claremount
Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142