customer advance 2015

CUSTOMER ADVANCE 2015
FESTIVAL INFO
Are you ready to embark upon an
adventure like no other?
Proud to be Europe’s largest bass music
and sound system culture festival,
we look forward to presenting over
400 artists from the most vibrant and
innovating dance scenes around in one
of the world’s most unique festival
sites, with stages spread across a
Beach, a Fort, a Harbour and of course,
our infamous Boat Parties.
We’ll be kicking off Outlook’s 8th year
with our annual Opening Concert set
in Pula’s jaw-dropping 2000-year-old
Roman Amphitheatre – a night that
promises to leave you feeling hyped for
the main event.
Over the following four days, you’ll be
soaking up the Croatian sunshine and
swimming in the crystal waters of the
Adriatic as our Beach Party DJs provide
the perfect soundtrack to take you
through until sunset.
As the days draw to a close, the
abandoned Fort Punta Christo will
come alive and transform Outlook into
an entirely different world. By night
we open The Fort’s gates for you to
experience a unique combination of
some of the best music in the world
bought to you through some of most
impressive sound systems we’ve had the
pleasure to work with, in surroundings
that will take your breath away.
It is no secret how truly special the
vibe is at Outlook. You will come across
friends – old and new - who are all
there for the same reason as you - to be
a part of something special.
We’ve put together some information
for you to make sure you make the
most of your time at Outlook. So before
you get packing, have a quick read and
make sure that you’ve got everything in
place for what will be an unforgettable
week of musical indulgence and pure
summertime vibes.
1. PRE-TRAVEL
1.1
Packing
1.1.1 Money
2. GETTING TO (AND FROM) THE FESTIVAL
2.1 Campsite / Festival Address
2.2 By Airport Transfer
2.2.1 Transfers To Outlook
2.2.2 Transfers Away From Outlook
2.3 By Coach
2.4 By Train
2.5 By Public Bus
2.6 By Car
2.6.1 Driving
2.6.2 Car Hire
2.6.3 Parking
2.7 By Taxi
3. FESTIVAL INFO
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
Arrival
Opening Concert
Boat Parties
Token System
Food & Drink
Merchandise
Festival Map
Meeting Points
Customer Village
3.9.1 Internet
3.9.2 Secure Storage
3.9.3 Lost Property
3.10Festival Rules
3.11 Opening Times
3.12 Disability Info
4. ACCOMMODATION
4.1 On-Site Accommodation
4.1.1 Arrival Instructions
4.1.2 Tent Purchase
4.1.3 The Campsite
4.2 Off-Site Accommodation
5. TRAVEL AT THE FESTIVAL
5.1 Buses
5.2 Taxis
5.2.1 Guide Prices
6. CUSTOMER WELFARE
6.1
6.2
6.3
6.4
6.5
Searching
Drugs
Alcohol
Beach
Stewards
1. PRE-TRAVEL
1.1
PACKING
MUST PACK
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Ticket
Passport
The bank card that you booked your tickets on or a record of the card number
Money
Visa (if needed)
Trainers
DO PACK
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(Aside from bikinis, swim shorts etc.)
A photocopy of your passport
A second form of photographic ID
Travel Insurance
Medical Insurance
Hat
Medicine
Sun cream
After sun
Insect repellent
A jumper
Boat Party Ticket(s)
Waterproof
Bum Bag (or safe place to store valuables if you
must carry them with you)
Footwear for sea (beware of sea urchins)
FOR CAMPERS
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Tent
Roll mat
Sleeping bag
Torch
Bin bags
Pillow
DO NOT PACK
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Drugs/Illegal substances
Sharp or potentially dangerous objects
Stilettos
Pets
Glass
Air horns
Your favourite clothes
1.1.1
MONEY
The Croatian currency is Kuna. The festival currency is Tokens.
The exchange rate is roughly 10KN to £1, or 7.5KN to €1.
We suggest you bring 300 - 350kn per day for spending money.
This is based on the following general costs: Main dishes in
restaurants range from 70kn-150kn. Pizza – 40kn-65kn / Sandwiches
= 30-50kn / Beer - 30kn / Spirit + mixer - around 25kn.
There are 2 cash machines in the Campsite but festival goers who
are not staying in the Campsite will not have access to these.
Please see section 5.4 for more information on festival Tokens.
2. GETTING TO (AND FROM) THE FESTIVAL
2.1
CAMPSITE / FESTIVAL ADDRESS:
CAMP BRIONI (FORMERLY PUNTIZELA)
PUNTIZELA 155
STINJAN
52100, PULA, CROATIA
2.2
BY AIRPORT TRANSFER
If you haven’t booked them already, get your Airport Transfer tickets
now as they are nearly sold out!
You can buy them online here.
All Airport Transfers must be pre-booked.
PLEASE NOTE: Tickets on sale until week before the first transfer
date.
Once you have made your way through baggage collection and
passport control, you should head towards the designated coach pick
up point. There will be festival reps around to help you find the right
bus - they will be wearing Outlook T shirts. Also, all airport transfer
coaches will have Outlook signs in their front windows.
Make sure you have your Airport Transfer ticket and matching ID
ready for boarding.
PLEASE NOTE: All Airport Transfer times may be subject to change,
please check our website for the most up to date information.
2.2.1 TRANSFERS TO OUTLOOK
PLEASE NOTE: We are not running transfers from Pula Airport this year.
Pula Airport is the closest Airport to the festival – so close in fact that
public transport and taxis are very cheap and available readily, so no
hassle for you to easily get to the festival site.
VENICE TREVISO > OUTLOOK
MONDAY 31ST AUGUST
TUESDAY 1ST SEPTEMBER
WEDNESDAY 2ND SEPTEMBER
THURSDAY 3RD SEPTEMBER
PICK
PICK
PICK
PICK
PICK
PICK
PICK
UP
UP
UP
UP
UP
UP
UP
AT
AT
AT
AT
AT
AT
AT
16:30 (ARR: 22:00)
23:00 (ARR: 04:30 NEXT DAY)
10:30 (ARR: 16:00)
23:00 (ARR: 04:30 NEXT DAY)
10:30 (ARR: 16:00)
23:00 (ARR: 04:30 NEXT DAY)
13:00 (ARR: 18:30)
PICK
PICK
PICK
PICK
PICK
UP
UP
UP
UP
UP
AT
AT
AT
AT
AT
15:00
23:55
15:00
14:30
21:30
PICK
PICK
PICK
PICK
PICK
PICK
PICK
PICK
UP
UP
UP
UP
UP
UP
UP
UP
AT
AT
AT
AT
AT
AT
AT
AT
15:30 (ARR: 21:00)
22:00 (ARR: 03:30 NEXT DAY)
13:00 (ARR: 18:30)
23:30 ARR: 05:00 NEXT DAY)
13:00 (ARR: 18:30)
18:30 (ARR: 24:00 MIDNIGHT)
23:30 (ARR: 05:00 NEXT DAY)
15:30 (ARR: 21:00)
PICK
PICK
PICK
PICK
UP
UP
UP
UP
AT
AT
AT
AT
18:30
12:30
17:00
19:30
(ARR:
(ARR:
(ARR:
(ARR:
23:30)
17:30)
22:00)
00:30 NEXT DAY)
PICK
PICK
PICK
PICK
UP
UP
UP
UP
AT
AT
AT
AT
18.00
18.00
18.00
18.00
(ARR:
(ARR:
(ARR:
(ARR:
22.00)
22.00)
22.00)
22.00)
ZAGREB > OUTLOOK
MONDAY 31ST AUGUST
TUESDAY 1ST SEPTEMBER
WEDNESDAY 2ND SEPTEMBER
(ARR: 20:00)
(ARR: 05:00 NEXT DAY)
(ARR: 20:00)
(ARR: 19:30)
(ARR 02:30 NEXT DAY)
VENICE MARCO POLO > OUTLOOK
MONDAY 31ST AUGUST
TUESDAY 1ST SEPTEMBER
WEDNESDAY 2ND SEPTEMBER
THURSDAY 3RD SEPTEMBER
LJUBLJANA > OUTLOOK
MONDAY 31ST AUGUST
TUESDAY 1ST SEPTEMBER
WEDNESDAY 2ND SEPTEMBER
TRIESTE > OUTLOOK
MONDAY 31ST AUGUST
TUESDAY 1ST SEPTEMBER
WEDNESDAY 2ND SEPTEMBER
THURSDAY 3RD SEPTEMBER
2.2.2 TRANSFERS AWAY FROM OUTLOOK
Please head to the coach pick up point 30 minutes before your
scheduled departure time. We advise you double check you are
boarding the correct bus, as there will be a number of coaches all
heading out to different airports at the same time. Your transfer away
from Outlook will pick you up in the same place that it dropped you off
(at the front of the campsite by Green Gate).
PLEASE NOTE: We are not running transfers to Pula Airport this year.
OUTLOOK > VENICE TREVISO
MONDAY 7TH SEPTEMBER
TUESDAY 8TH SEPTEMBER
WEDNESDAY 9TH SEPTEMBER
PICK
PICK
PICK
PICK
PICK
UP
UP
UP
UP
UP
AT
AT
AT
AT
AT
08:30 (ARR: 14:00)
02:00 (ARR: 07:30)
11:00 (ARR: 16:30)
01:30 (ARR: 07:00)
14:30 (ARR: 20:00)
OUTLOOK > ZAGREB
MONDAY 7TH SEPTEMBER
TUESDAY 8TH SEPTEMBER
WEDNESDAY 9TH SEPTEMBER
PICK UP AT 06:00 (ARR: 11:00)
PICK UP AT 01:30 (ARR: 06:30)
PICK UP AT 06:00 (ARR: 11:00)
OUTLOOK > VENICE MARCO POLO
MONDAY 7TH SEPTEMBER
TUESDAY 8TH SEPTEMBER
WEDNESDAY 9TH SEPTEMBER
PICK
PICK
PICK
PICK
UP
UP
UP
UP
AT
AT
AT
AT
05:00 (ARR: 10:30)
03:00 (ARR: 08:30)
11:00 (ARR: 16:30)
04:30 (ARR: 10:00)
OUTLOOK > TRIESTE
MONDAY 7TH SEPTEMBER
TUESDAY 8TH SEPTEMBER
WEDNESDAY 9TH SEPTEMBER
PICK UP AT 11:30 (ARR: 15:30)
PICK UP AT 11:30 (ARR: 15:30)
PICK UP AT 11:00 (ARR: 15:00)
OUTLOOK > LJUBLJANA
MONDAY 7TH SEPTEMBER
TUESDAY 8TH SEPTEMBER
WEDNESDAY 9TH SEPTEMBER
PICK UP AT 05:00 (ARR: 10:00)
PICK UP AT 04:30 (ARR: 09:30)
PICK UP AT 01:00 (ARR: 06.00)
2.3 BY COACH
The Coaches are run by our Partners over at Planet Festival. To book onto
a coach, go to their website. Please note although Planet Festival is our
official travel partner we do not take any responsibility for any bookings
made through them.
Any queries or issues regarding the Sunshine Bus need to be directed to
Planet Festival here.
2.4 BY TRAIN
The train services to Pula don’t run as frequently as you might expect.
However, eurorailways and raileurope provide information on train routes
that go directly to Zagreb (the capital of Croatia), along with other cities in Croatia, from various cities across Europe. Once in a nearby city, we
suggest catching a local bus (see ‘By Public Bus’ section below) that will
take you to Pula. Alternatively, if you get yourself from the train station
to the airport, you could get a Dimensions airport transfer that will bring
you directly to the festival.
www.hznet.hr is the Croatian Railways site for those wanting more local
services and www.reiseauskunft.bahn.de is a useful site for booking trains
both to Croatia and within.
2.5 BY PUBLIC BUS
If you are making your own way to/from the festival, buses are the best
way to travel from city to city. Once you are in Pula, the 5A runs regularly
between the city bus station and the festival site (see 3.1).
www.autotrans.hr
www.brioni.hr
www.fils.hr
www.pulapromet.hr (City and suburban)
www.croatiabus.hr (Various domestic routes)
Please be aware it’s not possible to book bus tickets online, they must be
booked at the bus stations. You should try and book your bus ticket (from
the bus station) as far in advance as possible.
2.6 BY CAR
2.6.1 DRIVING
The address that you need to aim for can be found in section 2.1
Things to remember if driving:
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It is Croatian law that all passengers must wear seatbelts
Minor roads are usually unlit at night
It is illegal to drive with more than 0.05% of alcohol in the blood
system
It’s obligatory to carry a fluorescent vest in your car whilst driving in
Croatia. You must keep the vest in the car and not in the boot
Do you have empty seats in your car?! www.gocarshare.com/festival/
outlook-festival is a great site for finding people looking for a lift to the
festival. It’s a great way to help the environment and meet other likeminded souls, plus a contribution to petrol is always helpful.
Emergency road help (HAK) may be reached by dialling (385 1) 1987. This
service is staffed by English speaking operators. Traffic information in
English is available on 98.5FM during the tourist season only.
2.6.2 CAR HIRE
Major car hire chains exist in Croatia, as do local companies. Most have
offices in the larger Croatian towns and airports.
THINGS TO REMEMBER IF RENTING A CAR:
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Drivers must be at least 18 years of age with a full valid licence for at
least one year.
You must be able to show your current passport / national identity card
and also a credit card
Basic insurance is included in the price of hire but it is advised that
customers also purchase the Collision Damage Waiver & Theft Protection
insurance for the duration of hire. Any incidents must be reported to the
Croatian police (112) or else the insurance is treated as void.
2.6.3 PARKING
There is a free car park near the festival. There is no security at the
car park so we suggest that you leave nothing of value at all in your
car. There are lockers at the Customer Village that is located within the
festival site where you can keep your valuables. See section 5.9.3 for
further information on the Secure Storage.
2.7 BY TAXI
There will be taxis available outside any airport that will be able to drive
you to the festival. Below is an idea of how much you will be looking to
spend if you wish to choose this option:
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From
From
From
From
From
Pula Airport – 150 - 200kn
Rijeka Airport – 870kn
Trieste Airport - 1050kn
Zagreb Airport – 1450kn
Venice Airport – 1550kn
3. FESTIVAL INFO
3.1 ARRIVAL
The festival is officially open to Outlook Festival customers from midday
Tuesday 1st September until 6am Monday 7th September.
When you get to the festival, please head up to the Festival Entrance.
This is where you can exchange your printed camping and festival tickets
for wristbands.
Have your tickets out and ready to be scanned. Entrance lanes will be
sign posted dependent on your ticket. Please enter the correct lane to
avoid any hold ups
Make sure you bring ID with you, and your ticket! You cannot get in
without valid ID. Your ID must match the name on your ticket. Please
also bring the card that you made your booking on or a record of the
card number.
If you have a ticket that does not have your name on it then please
e-mail [email protected] immediately.
Once in the correct lane you will be asked to present your ticket along
with your ID, your ticket will be scanned and you will receive the
relevant wristband. If you are staying in the campsite you will receive
your campsite wristband at the same place and then be directed to the
campsite check-in.
3.2 OPENING CONCERT
You can still buy your tickets for the Opening Concert here
www.outlookfestival.com/amphitheatre
Tickets for this event are not included in your normal festival ticket. We
strongly advise anyone who is hoping to go to the Opening Concert to
book a ticket in advance as the capacity of the Amphitheatre is much
smaller than that of the festival.
Quick and easy transport will be available to and from the festival.
Boats will leave from the Harbour Arena at the festival site and take you
directly to the port in the City of Pula, just two minutes walk from the
Amphitheatre.
To ensure you have a spot on the boats we recommend you buy online
prior to the festival. However, there will be remaining tickets on sale at
the harbour next to the boat departure point.
The local bus (5A) heads to Pula from the campsite, however it won’t
be running by the time the concert finishes. There will be an extra bus
service running to get you guys back from the Amphitheatre to the
Festival Site. The buses will be waiting in front of the Amphitheatre
around 01:30.
We do strongly advise attendees to travel by one of our Boat Taxi’s as it
is the easiest and fastest way to get to the Amphitheatre.
Please note: the token system is not in place at the Amphitheatre. You
will need to bring cash (Kuna) to the Opening Concert for drinks.
Jurassic 5 • SBTRKT • Roni Size Reprazent
Gentleman’s Dub Club • Trojan Soundsystem
3.3 BOAT PARTIES
The boat parties are an incredible opportunity to create some of your
favourite daytime memories at the festival! Hopefully you’ve already
got a ticket for one but if not then try looking here for any that are still
available.
Tickets for boats that have not sold out will also be on sale via Ticket
Reps that will be walking around the Campsite / Beach Area and at the
Harbour next to the boat departure point.
For sold out boats, we generally have 10 - 20 people per boat who do not
turn up. These tickets will be re-sold on a first come first served basis at
the Harbour, so get down there early if you want the chance to get on!
Boat party tickets cannot be resold and name changes are not available.
Do not sell your ticket to other customers, as they will not be able to use
it to access the boat party.
To make the boat parties as enjoyable as possible, with as little disruption
as possible, we ask you to follow these few simple rules:
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NO ID, NO ENTRY (your ID MUST match the name on your ticket)
Please make sure you have copied your ID/Passport if you are
handing it in for accommodation to be able to bring with you for the
boat parties.
Be at The Harbour 30 minutes before the displayed boarding time
DO NOT bring your own alcohol onto the boat
DO NOT jump off the boat
Be careful when getting on and off the boat
All of the bars on all of the boats will be operating the token system.
Therefore you should make sure that you have stocked up on enough
tokens before boarding the boat. Please see section 5.5 (below) for
further details.
3.4 TOKEN SYSTEM
Outlook festival bars, stalls and boats all use a token system. They do
not accept cash. With the token system in place, you’ll notice the service
is much quicker. The easily recognisable sizes and colours allow both staff
and customers to quickly pick out the right change. We also utilise the
token system to ensure accurate accounting. For this reason we cannot
refund any leftover tokens that you might have at the end of the festival.
You can purchase tokens with either cash (Kuna) or by card at token
exchange points, dotted around the festival site. Tokens will be available
in denominations of 5kn, 10kn and 50kn.
The only part of the festival that does not operate the token system is the
Opening Concert. Whilst at the Amphitheatre you will need cash (Kuna)
for drinks.
3.5 FOOD & DRINK
Outlook works closely with many Croatian vendors to bring you the
biggest selection of festival food and drink possible.
This year there will be loads of local food, from hangover cures, to fresh
salads and pizzas. We’ll also have a wide range of fresh fruit and veg to
keep your vitamins topped up as well as refreshing cocktails you can relax
on the beach with.
The festival bars will be serving a large variety of alcoholic and nonalcoholic drinks. Please drink responsibly, and remember to keep hydrated
throughout the day and night.
Food stalls are located on the Campsite, at the Beach, Clearing, Harbour
and Fort.
You may bring your own food and drink (no glass) into the Campsite but
not the Festival Site (Beach, Clearing, Harbour and Fort).
3.6 MERCHANDISE
This year we have a range of Merch collaborations with festival brands.
We’ll have Merch stands at the Beach, Harbour and Fort.
There is limited stock of all items so make sure you get to one of the
stalls as soon as you can to avoid disappointment.
3.7 FESTIVAL MAP
3.8 MEETING POINTS
There will be 2 meeting points within the festival site - one will be outside
the entrance of The Fort and the other will be at The Beach (see map).
The festival is pretty big and it can be easy to lose each other - it’s a great
idea to agree with your friends on one of these meeting points if need be.
3.9 CUSTOMER VILLAGE
The Customer Village is made up of the Customer Information Point,
Welfare, First Aid, Lost Property, Internet Access and Secure Storage,
located between the Beach and the Clearing (see Festival Map 3.7)
3.9.1 INTERNET ACCESS, PRINTING & CHARGING
Internet, provided by TDA Netbox, is available at two locations - in the
Campsite and at the Customer Village. Printing and phone charging will also
be available at these locations. Both points are open 09:00-22:00 every day.
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Internet: 30 minutes - 20kn, 60 minutes - 30kn, 120 minutes - 120kn
Printing: 10kn per page
Charging: 20kn
3.9.2 SECURE STORAGE
If you have valuable items with you (car keys especially), then we suggest
using the secure storage facility to keep your belongings safe. These can be
located in the customer village.
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100, 00 kn locker per day
150, 00 kn locker per 2 days
250, 00 kn for festival
210, 00 kn for festival booked in advance
70, 00 kn per day storage of big bag - 80/45/25cm
50, 00 kn per day storage of small bag- 55/40/20cm
50, 00 kn per day storage of small bag- 55/40/20cm
3.9.3 LOST PROPERTY
If you lose something at the festival, find it at the festival. DO NOT wait
until you’re back home to e-mail us!
LOST PROPERTY IS LOCATED AT CUSTOMER VILLAGE - INFO POINT
PLEASE NOTE. Refundable confiscated items and lost property must
be collected on site as we are unable to hold items for customer return
after the shows (for confiscated items this is 9am/thurs 10th and for Lost
Property this is 6pm on Wed 9th.
3.10 FESTIVAL RULES
The following rules are put in place to make sure that you have the best
time possible:
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No Flip-Flop / Sandals at night - The ground is not suitable for
unprotected feet.
NO GLASS! - Absolutely no glass is allowed in the festival.
Use The Bins - Put your rubbish in the bins and recycle where
possible
Respect Those Around You - Staff and fellow festival-goers, visitors
and locals.
No Animals - Do not attempt to bring any animals on-site.
Stick To Paths - Do not wander off into the undergrowth and try to
keep to paths. Areas signed off limits or out of bounds are not safe
for public access for a good reason.
No Food Or Drink – Food and drink may not be brought into the
festival site, sealed bottles of water are allowed.
No Drugs Or Illegal Substances – The Croatian authorities take a very
strict stance on the use of drugs. At the very least you may spend the
night in a cell and can expect a hefty fine (minimum £300). Just say
no. Please see section 6.1 for further info.
No Laughing Gas - Laughing Gas is prohibited in Croatia.
No Swimming In The Harbour - it is extremely dangerous!
No Guns, Knives, Or Any Potentially Dangerous Objects - No
explanation needed.
No Professional Recording - Unauthorised professional camera and
video/audio equipment for professional use are prohibited. Personal
use is fine.
3.11 OPENING TIMES
Festival Daytime Stages: Thursday 3rd September to Sunday 6th
September 12:00 – 20:00
Festival Evening Stages: Thursday 3rd September to Sunday 6th
September 20:00 – 6:00
The Beach: Non Show Days Tuesday 1st September -Tuesday 8th September
10:00 – 04:00
The Beach: Show Days Thursday 3rd September to Sunday 6th September
10:00 – 22:00
Campsite: 24hrs from Midday on Tuesday 1st September to Midday on
Wednesday 9th September
Customer Village: 24hr from Midday on Tuesday 1st September to Midday on
Wednesday 9th September
3.12 DISABILITY INFORMATION
All disabled customers are welcome at Outlook. However, there are
certain areas of the festival site that may prove too difficult to navigate
for certain disabilities. We are based on a site that has particularly rough
terrain with stony hills in places and therefore urge you to consider this
when booking.
There are a number of facilities in the campsite to accommodate our
disabled customer ’s needs and we have stewards on duty around the
clock who are there to help. We will endeavour to assist you with access
and can also provide a free carer / PA ticket if required to ensure that
your Outlook experience is as comfortable and, most of all, enjoyable as
possible.
If you have any enquiries regarding the access and facilities at the festival,
please email [email protected]
4. ACCOMMODATION
Regardless of whether you are staying on-site or off-site, you are part of
Outlook and we want you to have the best time possible with us. To help us
make that happen for you, this year, and in years to come, we need you to
respect the neighbours that you’re around and the country that you’re in.
Any damage to any form of accommodation will be taken very seriously
and you will be charged.
4.1 ON-SITE ACCOMMODATION
If you already have an existing Camping booking then you can add
additional nights to your booking when you arrive on-site.
If there is camping still available when you arrive on site then your
booking will be charged at the same price as additional nights.
Please note you CANNOT add additional nights onto your Boutique
Camping stay.
Additional nights of Camping = 115kn pp pn
Additional nights at the Hostel = 175Kn pp pn
All Outlook customers have to be checked out of the campsite by midday
Wednesday 9th September. When you leave, you must remember to check
out and pick up your passport from the Campsite Reception that is located
by the festival drop off/pick up point.
4.1.1 ARRIVAL INSTRUCTION
The campsite is officially open to Outlook Festival Camping customers from
20:00 Monday 31st August, and to non-Campers from midday Tuesday 1st
September until midday Wednesday 9th September.
When you get to the festival, please head up to the Festival Entrance. This
is where you can exchange your printed camping and festival tickets for
wristbands.
Make sure you bring I.D with you, and your ticket! You cannot get in
without valid ID. Your ID must match the name on your ticket. Please also
bring the card that you made your booking on or a record of the card
number.
If you have a ticket that does not have your name on it then please e-mail
[email protected] immediately.
Please bring your campsite accommodation ticket. If there are multiple
persons on your booking all persons must be present for check in.
Customers in Mobile homes and Hostel will be sent a booking confirmation
form please present this at the campsite check in.
Once you have received your wristbands you will be directed to the campsite
entrance. As you enter the campsite for the first time you need to hand your
passport in to the Passport Drop-Off Office. This is part of Croatian Law, but
don’t worry as they will take good care of it for you and it also avoids you
losing your passport whilst on-site!
If you have purchased a campsite pass via the Outlook website then your
pass grants access from Weds – Mon. If you arrive before or depart after
these times you will be charged on check-in / check-out for the extra day(s).
4.1.2 TENT PURCHASE
Tents are available to pre-book here
For those who have pre-booked a tent, please print out your confirmation
and bring it with you when you come to get your camping wristband. You
will be able to collect your tent as you enter the campsite so that you can
set it up straight away.
At the end of your stay, please either take your tent home or drop it off to
be recycled at one of the drop-off points.
4.1.3 THE CAMPSITE
The campsite is a fantastic place to rest up after a long night of dancing
and just a short walk to the beach and festival site. Any style or size tent is
expectable but we suggest that you don’t bring the biggest tent this side of
Europe, because we like to create a nice, spacious environment for people
to enjoy. We have marked out paths and areas that we feel are not safe, so
please respect that. Be prepared to be ‘relocated’ by our campsite team if
your chosen place to camp is not suitable or blocking a path.
4.1.3.1 WRISTBANDS
Your wristbands are incredibly important - you must look after them. As
stipulated in our terms and conditions at the time of purchase, lost or
damaged wristbands are not automatically replaced. If your wristband does
become damaged or loose at any point do not rip it off or throw it away
- you should head straight back to Box Office where festival staff will help
you resolve the situation. Likewise, if you lose your wristband then you must
go straight to the Box Office and explain what’s happened. In the extreme
situation that you are granted a replacement wristband, you will be required
to pay a fee.
4.1.3.2 OPENING TIMES
The campsite is officially open to Outlook Festival customers from 20:00 on
Monday 31st August until midday on Wednesday 9th September.
4.1.3.3 CAMPSITE FACILITIES
The campsite office is the yellow building in the middle of the site, and
the campsite team are there 24 hours a day to help in anyway they can. All
team members will patrol the campsite daily and are identifiable by their
high-visibility jackets and will do daily patrols of the campsite. Please feel
free to approach them if you have any questions or concerns.
The campsite is facilitated with a number of permanent toilet blocks and
showers, which allow for a much nicer way to freshen up during the festival.
We do ask that during certain times there can be queues for the facilities so
please be patient. We also ask that you only use the toilets and portaloos
provided. We will be on the look out for people who relieve themselves
around the site, and they will not be let off lightly.
4.1.3.4 BOUTIQUE CAMPING AND CAMPERVANS
Although the Boutique camping is slightly separated from the rest of the
campsite we don’t have any separate camping areas for quieter zones
because all areas of our site are equally as nice. Instead, we ask that all
guests respect their comrades by not playing loud music between midnight
and 7am each day.
The only designated area you will find in the campsite is for campervans.
These pitches are marked out in 7m x 7m squares for each campervan, and
you will be parked there on arrival by a member of the campsite team. If
you wish to have a larger pitch then you will need to buy more than one
ticket. Please also note that the campsite does not allow campervans to
move once they have been parked. You will need to remain static for the
duration of the festival.
You will need a camping pass for every customer staying in a camper van –
the campervan pass only covers the vehicle itself.
Please note: Any tents that are erected in designated campervan pitches
(that are not accompanying a campervan party), or are pitched in ‘No
Camping’ zones, will be moved by our campsite team.
4.1.3.5 TENT WATCH
In 2015, the Campsite team has devised a ‘Tent Watch’ scheme to help
reduce the number of thefts from tents on site. The aim of the scheme is to
encourage festival goers to look after each other, and hence help to create
a more secure and safe campsite. The scheme needs you to do a few simple
things:
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We are distributing stickers to campers, so please collect one on arrival
or from the campsite team. These stickers will display the fact that you
are part of the Tent Watch Scheme
Make friends with your neighbours. Make sure you know their faces, and
know when things don’t look right in their camping area
Install ‘find my phone’ on your smartphone to help you track it in case it
goes missing
Get to know your campsite team, including your security guards, and
inform them of anything suspicious going on
4.1.3.7 TENT WATCH
DO’S
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Mark your tent: Each year there can be many people camping with
similar tent to yours, so please take your time to mark your tent with
something suitable that you will be able to recognise it later
Make friends with those around you to help protect your belongs (see
tent watch)
Don’t litter: please use the bin bags passed around by the campsite
patrol team or ask at the campsite office
Gas camping stoves are suitable but only if 1 metre away from your
campsite neighbours
Food and drink is allowed to be brought into the campsite
Alcohol is allowed as well as cigarettes (but not excessive amounts)
There are public BBQs set up in the campsite that campers may use
DONT’S
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NO GLASS IN THE CAMPSITE
Do not leave important or expensive belongings in your tent (use
lockers)
Never cook inside your tent
Do not bring Chinese lanterns
Do not bring fireworks
Do not bring foam filled furniture
No open fires
No knives, guns or any threatening items
No animals
No swimming after 8pm
No loud music between midnight and 7am
No spray paints
Illegal Drugs
4.1.3.8 DEPARTURES
On your departure, you will need to be out of the campsite by midday. We
ask that you take all your rubbish with you, or leave it in bin bags that we
can collect. If you are not taking your tent with you, please take the poles
out of it so we know to collect it OR please drop it at our tent recycling
points around the site. All the collected tents go to local Croatian charities,
so if you are going to leave them for us then please make sure they are in
good condition.
4.2 OFF SITE (PRIVATE APARTMENTS / BI-VILLAGE)
If you have purchased off site accommodation through one of our
partners such as Mainstage Travel, please contact them directly for all
information regarding your booking.
Customers staying off-site are able to come and exchange their festival
tickets for wristbands once the Festival has officially opened at midday
on Tuesday 1st September.
5. TRAVEL AT THE FESTIVAL
5.1 BUSES
The festival Bus Stop is located by Green Gate (where Airport Transfer
buses will drop you off/pick you up). There are 2 main bus routes for
getting around the festival - 5A and 62 - both of these buses will be
running a regular service throughout the festival.
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5A - Fina (Pula Centre), Kopraska, Veli Vrh, Štinjan, Festival, Šurida,
Koparska, Tržnica - Valkane
62 - Šurida, Fažana, Festival, Bi-Village, Valbandon
5.2 TAXIS
The festival’s taxi rank is located at the festival’s drop off / pick up point.
All legal taxis have meters, and must use them by law. During the day the
taximeter price is 10Kn per kilometre, with a 15Kn starting fee, and luggage is
5Kn per item.
From 22:00 – 06:00 Monday – Saturday, and 24 hours on Sunday the price is
20% more expensive. Vans (8 or 7 seaters) are 50% more expensive than the
car price. Meters start as soon as you get in the car.
You should always ask for a receipt, it is a legal requirement. If you do not
ask for one, or the taxi driver does not give you one you could both be liable
for a fine from the inspectors.
Watch out for illegal taxis – although they may be cheaper, they are not
regulated by the city and you could put yourself in unnecessary danger by
using them.
5.2.1 GUIDE PRICES
The following guide prices from / to the festival taxi rank are based on a
four seater car during the day.
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Festival - Stinjan (3km) = 45kn
Festival - Valbandon (4km) = 55kn
Festival - Fazana (5km) = 65kn
Festival - Veli Vrh (6km) = 75kn
Festival - Pula Centre (8km) = 95kn
Festival - Peroj (9km) = 105kn
Festival - Verudela (12km) = 135kn
Pula Airport - Pula Centre (8km) = 95kn
Pula Airport - Festival (12km) = 150kn
Please bare in mind that all of these prices are a rough guide. Actual cost
will depend on number of people, traffic and time of day.
6. CUSTOMER WELFARE
6.1 SEARCHING
Admission to the festival is subject to a compulsory search.
Please be cooperative during searches to avoid creating a queue or any
problems. To ensure that you get into the campsite / festival as quick as
possible, please keep noise to a minimum within the search area and
do not attempt to bring anything prohibited into the festival at all.
6.2 DRUGS
Any use or possession of drugs at the festival will be treated extremely
seriously. Croatian law is extremely hard on drug use and you can end up
in a lot of trouble - at the very least you can expect to spend the night in a
cell and receive a hefty fine if you are caught with drugs.
If you do find yourself in a situation with the police whilst at the festival,
please feel free to discuss with a member of the Information Point Team
who are there to support you, not to get you in trouble.
6.3 ALCOHOL
Glass bottles are strictly forbidden at the festival and in the campsite.
You are allowed to bring your own alcohol into the campsite (in plastic
bottles) but not into the festival site. Customers that attempt to enter the
campsite with excessive amounts of alcohol (more than one crate of beer/
lager, 1 litre of wine, 1 litre of spirits) risk being denied entry and having
their alcohol confiscated or disposed of.
6.4 BEACH
The Beach is closed off between 04:00 – 10:00 on non-show days and
22:00 – 10:00 on show days. It is extremely important that you take care
whilst on the beach or swimming in the sea. You must only swim within the
designated areas. Please do not go swimming if you are drunk - doing so
can easily put you in a life-threatening situation. You should also be aware
of indigenous sea creatures such as sea urchins as they are hard to spot
and can cause a lot of pain and unwanted time at the hospital!
There is lots of extra information around the beach area along with
Lifeguards on duty to help keep you safe. Please refer to this information
or to a Lifeguard if there is anything that you are unsure of.
6.5 STEWARDS
English speaking stewards will be located at all key points around the site.
They are identifiable by their high-visibility jackets, and they are there to
help and advise you as you make your way around the festival. Please feel
free to approach them with any questions or issues you may have, and
please respect their requests to do things; they are part of the team that is
there to keep you safe.
BLACK DANIELS
THISMEANSWAR!
JNB
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