How Did We Do? - Workforce WindsorEssex

Transcription

ACKNOWLEDGEMENTS
Workforce WindsorEssex in collaboration with the South Western Ontario Industry
Education Council would like to thank everyone who provided input and contributed to
the gathering and validation of the data and information contained in this report.
In particular we would like to acknowledge our partners the Ministry of Training, Colleges
and Universities, St. Clair College and Tourism Windsor Essex and Pelee Island.
We would also like to thank Diane Soucie, Patricia MacDermid, Jazib Ahmed, Christine
Melnyk, Deborah Laselva, Pamela M. LaBute, and John Parent of Tourism Windsor Essex
Peele Island for their contributions to this guide.
How Did We Do?
We invite your feedback on all publications produced by Workforce WindsorEssex
www.WorkforceWindsorEssex.com
68 Chatham St. E.
Windsor, ON N9A 2W1
Phone: 519-255-6545 Fax: 519-256-3100
Toll free: 1-877-530-6245
[email protected]
This document may be freely quoted and reproduced without permission of Workforce WindsorEssex and the South
Western Ontario Industry Education Council provided that the content remains the same and that these organizations are
acknowledged as authors of the document.
Workforce WindsorEssex is committed to ongoing research to enhance local labour market planning in the Windsor-Essex
region. Workforce WindsorEssex assumes no responsibility to the use for the consequence of any errors or omissions.
The views expressed in this document do not necessarily reflect those of Employment Ontario or the Government of
Ontario.
This Employment Ontario project is funded by the Ontario Government.
HOSPITALITY & TOURISM
Careers to Discover!
Table of Contents
Hospitality and Tourism Sector in Canada ....................................................................................................1
Hospitality and Tourism Sector in WindsorEssex .........................................................................................2
Hospitality and Tourism Organizations in WindsorEssex .............................................................................4
Workforce WindsorEssex Hospitality and Tourism Study .............................................................................5
What is a NOC? .............................................................................................................................................6
Accommodations .......................................................................................................................................7
Accommodation Service Managers ...............................................................................................................8
Dry Cleaning & Laundry Occupations (Laundry Attendant) ........................................................................10
Executive Housekeepers .............................................................................................................................12
Facility Operation & Maintenance Managers ..............................................................................................14
Financial Managers .....................................................................................................................................16
Hotel Front Desk Clerks & Night Audit Clerks .............................................................................................18
Human Resources Manager ........................................................................................................................20
Janitors, Caretakers & Building Superintendents ........................................................................................22
Light Duty Cleaners (Housekeeping Room Attendant) ...............................................................................24
Managers in Health Care .............................................................................................................................26
Nurse Aides, Orderlies & Patient Service Associates (Personal Support Worker).....................................28
Other Attendants in Accommodation & Travel (Guest Services Attendant) ...............................................30
Security Guards & Related Occupations .....................................................................................................32
Recreation and Entertainment ...............................................................................................................34
Biologists and Related Scientists ................................................................................................................35
Casino Occupations.....................................................................................................................................37
Landscaping & Grounds Maintenance Labourers (Golf Course Grounds Worker) ....................................39
Operators & Attendants in Amusement, Recreation & Sport ......................................................................41
Outdoor Sport and Recreational Guides .....................................................................................................43
Professional Occupations in Public Relations & Communications .............................................................45
Program Leaders & Instructors in Recreation, Sport & Fitness (Golf Pro) .................................................47
Recreation, Sports & Fitness Program & Service Director (Golf Club Manager) .......................................49
Retail Trade Managers (Golf Shop Manager) .............................................................................................51
Sales, Marketing & Advertising Managers ..................................................................................................53
Supervisors, Landscape & Horticulture .......................................................................................................55
Food and Beverage ..................................................................................................................................57
Bakers ..........................................................................................................................................................58
Bartenders ...................................................................................................................................................60
Chefs (Executive Chefs) ..............................................................................................................................62
Cooks ...........................................................................................................................................................64
Food & Beverage Servers ...........................................................................................................................66
Food Service Supervisors (Catering Sales Co-ordinator) ...........................................................................68
Food Counter Attendants, Kitchen Helpers & Related Occupations ..........................................................70
Maîtres d‟hôtel and Hosts/Hostesses ..........................................................................................................72
Restaurant & Food Service Managers (Catering Managers) ......................................................................74
Travel Services .........................................................................................................................................76
Administrative Clerks (Registration Clerk)...................................................................................................77
Conference & Event Planners (Special Events Co-ordinator) ....................................................................79
Customer Service, Information & Related Clerks (Tourist Information Clerks) ..........................................81
Photographers (Photojournalists) ................................................................................................................83
Retail Salespersons & Sales Clerks ............................................................................................................85
Retail Trade Managers (Travel Agency Manager) ......................................................................................87
Sales, Marketing & Advertising Managers (Travel Trade Sales Managers) ...............................................89
Senior Managers – Trade Broadcasting & Other Services (Tour Operators) .............................................91
Tour & Travel Guides (Tour Directors) ........................................................................................................93
Travel Counselor (Travel Agent) .................................................................................................................95
Transportation ..........................................................................................................................................97
Air Pilots, Flight Engineers & Flying Instructors (Pilots) ..............................................................................98
Bus Drivers, Subway Operators & Other Transit Operators (Motor Couch Driver) ..................................100
Customer Service, Information & Related Clerks (Customer Service Director) .......................................102
Deck Officers, Water Transport (Ferry Boat Captain) ...............................................................................104
Railway Conductors & Brakemen/woman (Railroad Conductor) ..............................................................106
Retail Salespersons & Sales Clerks (Rental Agent) .................................................................................108
Taxi & Limousine Drivers and Chauffeurs .................................................................................................110
Resources ................................................................................................................................................112
List of Associations and Sector Councils ..................................................................................................113
Related Websites .......................................................................................................................................116
Hospitality & Tourism - Careers to Discover
1
Hospitality and Tourism Sector in Canada
What is the tourism sector?
Tourism in Canada is referred to as an “Industry Sector,” and is divided into five different groups, called
“industry groups.” Each industry group has many types of jobs and employers.
Accommodation 12%
Food & Beverage Services 46%
Recreation & Entertainment 23%
Transportation 16%
Travel Services 3%
Accommodation
Employers in this group include hotels, motels, resorts, campgrounds, and recreational vehicle facilities.
They range in size from bed and breakfast operations with one or two bedrooms to multi-national hotel
chains with hundreds of rooms.
Food and Beverage Services
This is the largest group. Employers in this group include restaurants, dining rooms, cafeterias, fast food
outlets, hotels, private clubs, resorts, lounges, bars and nightclubs, convention centres and on cruise
ships. They range in size from small private restaurants preparing individual meals up to large corporate
facilities that prepare banquets for hundreds of people.
Recreation and Entertainment
This is the second largest group and is very diverse. Employers can be zoos, museums, theatres, sports
facilities, amusement parks, government parks, heritage sites, hunting, fishing, or outdoor adventure
outfitters, and casinos. Recreation and entertainment can also overlap with other sectors of tourism, and
recreation and entertainment workers may be employed by hotels, resorts, tour companies, convention
centres, or transportation companies.
Transportation
Employers in this group include companies that provide transport by air, land or water, and include
airlines, bus companies, taxi companies, ferry services, and cruise ships. Employers could be a small
airline with only two airplanes, or could be the size of a large bus company with thousands of vehicles
operating across the country.
Travel Services
Employers in this group include retail travel agencies, wholesale tour companies, and corporate offices
that have enough business travel to warrant their own booking divisions. Agencies might be small family
operations with one office or large international networks with offices across the country.
Above information provided courtesy of Canadian Tourism Human Resource Council (http://cthrc.ca)
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Hospitality and Tourism Sector in WindsorEssex
In April 2010, the Ministry of Tourism issued a report on the projected economic impact that tourism jobs
in Essex County in 2010 will have on the Ontario economy in terms of Gross Domestic Product (GDP),
employment and taxes generated. The report estimates that visitors to Essex County will spend over
$1.6 billion dollars. The industry will contribute over $1 billion to the local GDP and create over 18,400
direct, indirect and induced jobs generating a labour income of over $686 million.(1) In this case, direct
jobs refers to jobs generated in businesses or sectors that produce or provide goods and services directly
to travelers, e.g. accommodations, restaurants, transportation, retail enterprises, etc. Indirect jobs refers
to jobs resulting from the expansion of demand from businesses or sectors that directly produce or
provide goods and services to travelers, to other businesses or sectors. Induced impact refers to the
impact associated with the re-spending of labour income and/or profits by those who work in the
hospitality and tourism sector.
As of December 2010, there are 1,276 enterprises operating in industries including performing arts,
spectator sports, heritage institutions, amusement and gambling, accommodation and food services or
6.1% of the 20,918 enterprises operating in WindsorEssex as of December 2010. Almost 99% of these
companies employ less than 100 people. Using the provincial averages for companies operating in the
sector that employ 1 to 5, 5 to 9, etc. up to 100 employees, we estimate that over 15,500 are currently
employed in Hospitality and Tourism in Windsor Essex. An additional 2,600 are employed full-time and
785 part-time at Caesar‟s Windsor.
At an occupational level, data is gathered every five years through a national census conducted by
Statistics Canada. The last census was conducted in 2006. Figure One shows how many people were
employed in key Hospitality and Tourism occupations in WindsorEssex in 2006 and how our level of
employment compares with Ontario. By looking at the level of employment in Windsor Essex as
compared to Ontario, we can see how important the Hospitality and Tourism industry are to the local
economy. In WindsorEssex there are more people employed in occupations related to food service and
accommodations than is the average in Ontario; however, there are less people employed in occupations
related to art and culture in Windsor Essex than is the average in Ontario.
Figure One: Numbers Employed in Key Hospitality & Tourism Occupations in WindsorEssex (Census 2006)
WindsorEssex
Labour Force
% of Total
Employment
in Windsor
Essex
Ontario
Labour
Force
% of Total
Employment
in Ontario
Chefs and cooks
2,995
1.47
80,770
1.23
Occupations in food and beverage service
3,825
1.88
92,215
1.40
Occupations in travel and accommodation
including attendants in recreation and sport
2,730
1.34
52,365
0.79
Professional occupations in art and culture
1,235
0.61
88,355
1.34
Technical occupations in art, culture,
recreation and sports
2,275
1.12
112,625
1.71
Occupation
1
The Economic Impact of Tourism Jobs in Essex County in Essex in 2010, a report generated by the Ontario Ministry of Tourism‟s TREIM
model, April 19 2010.
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Figure Two provides additional data related to the age of those currently working in Hospitality and
Tourism Occupations in the region of Windsor Essex and Chatham-Kent. Knowing the age of those
currently working in an occupation helps to predict how soon there will be a demand for new workers to
replace those who are retiring. Those ages 40 to 65 are typically viewed as „older workers.‟
Figure Two: Age of the Current Workforce in WindsorEssex and Chatham-Kent employed in Hospitality and
Tourism Occupations (Census 2006)
Occupational Major
Group
Examples of Occupations
Total
Number
Employed
Number
Employed
Age 40 to 65
Percent of
Workforce
Age 40 to 65
Major Group 51
Professional Occupations
in Arts and Culture
Curators and Archivists
Musicians, Dancers, Actors and
Painters
1,250
765
61.2%
Major Group 52
Technical and Skilled
Occupations in Art,
Culture Recreation and
Sport
Technical Occupations in:
Museums and Art Galleries
Film, Photography and
Broadcasting
Graphic and Theatre Designers
Athletes and Coaches
2,225
835
37.5%
Major Group 62
Skilled Sales and Service
Occupations
Food Service Supervisor
Retail Supervisor
Executive Housekeepers
Chefs and Cooks
Butchers and Bakers
11,350
5,420
47.8%
Major Group 64
Intermediate Sales and
Service Occupations
Travel Counsellors
Retail Sales
Hotel Front Desk
Airline Sales and Service Agents
Tour and Travel Guide
Casino Occupations
Bartenders and Servicers
21,090
8,780
41.6%
Major Group 66
Elemental Sales and
Service Occupations
Food Counter Attendant
Kitchen Helpers
Janitors and Caretakers
Other attendants in Travel and
Accommodations
22,595
8,485
37.6%
* An Occupational Major Group is a technical term meaning a broad cluster or grouping of similar and
related occupations. Additional information about these Occupations and others, refer to
(http://www5.hrsdc.gc.ca/NOC/English/NOC/2006/OccupationIndex.aspx).
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Hospitality and Tourism Organizations in WindsorEssex
Tourism Windsor, Essex, Pelee Island (TWEPI) (www.visitwindsoressex.com), represents operators
throughout the local region. In their Strategic Plan “2010 to 2014,” TWEPI articulated their vision to
become [by 2014] a top-of-mind destination in Ontario by capitalizing on our regional assets and by
presenting authentic experiences.(2) To achieve this vision, TWEPI has identified their core functions in
building a united tourism industry through marketing and communications; visitor services; and research
and product development. They have highlighted seven pillars of local tourism: meetings, and
conventions; arts and entertainment; heritage; gaming and nightlife; outdoor experiences; sports tourism;
and wineries/agri-tourism.
At the same time as Tourism Windsor Essex Pelee Island is focusing on developing and marketing the
tourism assets of WindsorEssex and Pelee Island, the Province of Ontario has established thirteen new
tourism regions across Ontario to encourage collaborative efforts to build the provincial tourism industry
at a regional level. WindsorEssex is located in Region One, an area encompassing WindsorEssex,
Chatham-Kent, Sarnia-Lambton, London and Haldiman, Norfolk, Middlesex, Oxford and Elgin Counties.(3)
Each Regional Tourism Organization (RTO) is an independent, industry-led non-profit organization
responsible for building and supporting competitive and sustainable tourism regions. Although still in an
organizational phase, the RTO region one leadership “Transition Network Team” has identified seven
areas of focus for Southwestern Ontario:
1. Agri-Tourism Development Strategy & Marketing Plan
2. Market Development Strategy
3. Motorcycle Tourism Marketing Campaign
4. Port, Coastal & Riverfront Community Development Plan and Investment Attraction Strategy
5. Regional Birding Initiative & Assessment
6. Regional Culinary Guide
7. Regional Recreation Experience & Assessment
Chris Ryan, then Chief Executive Officer of Tourism Windsor Essex Pelee Island, indicated that “this
regional effort will differ from what‟s been done locally by promoting tourism initiatives that cross several
municipal boundaries in Southwestern Ontario such as black history destinations, upcoming War of 1812
anniversary celebrations, and a Lake Erie scenic route.(4) More information about the Regional Tourism
Organizations in Ontario is available at (www.mtc.gov.on.ca/en/regions/regions.shtml).
2
Tourism Windsor Essex Pelee Island “Strategic Plan 2010 to 2014,” F.J. Galloway Associates Inc., Mar 1 2010, p. 2.
“Tourism strategy focuses on region,“ Dave Battagello, The Windsor Star, June 11, 2010, p. A3.
4
Ibid, p. A3.
3
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Workforce WindsorEssex Hospitality and Tourism Study
In July 2010, Workforce WindsorEssex interviewed over sixty-five leaders from the hospitality and
tourism industry in WindsorEssex to gather their input regarding challenges and opportunities within the
sector. A broad cross-section of the sector was interviewed including accommodations (hotel, motel,
campgrounds); restaurants; taverns; retirement residences; travel services; indoor recreation (arcades,
cinemas, bowling); gaming (casino, raceway, bingo); cultural amenities (art gallery, symphony); festival;
heritage; outdoor recreation and natural attraction; adult entertainment; conference and banquet venues;
wineries; spirits; and transportation enterprises.
Interview participants reported an industry currently challenged by a slow global economy, passport
regulations and a highly valued Canadian dollar. However, despite the challenges, those in the industry
are optimistic about their opportunities for growth with the strongest potential currently appearing to be
retirement living, followed by natural resources and wineries. All agreed that labour market shortages will
take place in the short and long-term and that they are looking for individuals who demonstrate a positive
attitude and a keen sense of dedication to customer service.
With the right attitude combining teamwork, customer service and hard work, the sky‟s the limit!
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What is a NOC?
In order to learn as much as possible about the variety of careers available in the hospitality and tourism
sector, Workforce WindsorEssex has prepared an analysis of over 50 occupations representing a crosssection of the hospitality and tourism industry. Each occupation is identified by a National Occupation
Code (NOC).
The NOC system is the nationally accepted reference on occupations within Canada. It organizes over
30,000 job titles into 520 occupational group descriptions, each of these groups are categorized into one
of the ten major groups (“Occupational Structure by Skill Type”
(http://www5.hrsdc.gc.ca/noc/english/noc/2006/OccupationIndex.aspx)) It is used daily by thousands of
people to compile, analyze, and communicate information about occupations, and to understand the jobs
found throughout Canada's labour market.
The framework of the NOC has been used to reference the statistical data and job descriptions outlined
in this manual associated with the hospitality and tourism industry. Within this manual, related hospitality
and tourism occupations are referenced by a four digit NOC number and its corresponding job title. Each
occupational outline highlights a job description, common responsibilities, pathways to employment,
employment prospects and average salary, a list of example employers, related associations and/or
websites.
One NOC may encompass numerous related job titles, therefore more detailed information has been
provided for those occupations containing specifics related to the hospitality and tourism sector and have
been provided by some or all of the following resources:
Labour Market Information HRSDC: (www.labourmarketinformation.ca)
Working in Canada: (www.workingincanada.com)
National Occupational Classification: (www5.hrsdc.gc.ca/noc/english/noc/2006/welcome.aspx)
Ontario Skills Passport: (http://skills.edu.gov.on.ca)
Canadian Tourism Human Resource Council: (http://cthrc.ca/)
Discover Tourism: (http://discovertourism.ca)
Ontario Job Futures: (www.ontariojobfutures.com)
Hospitality and tourism industry association and sector council websites are also a valuable source of
information. A list of helpful resources is found at the back of this manual.
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Accommodations
Accommodation Service Managers ...............................................................................................................8
Dry Cleaning & Laundry Occupations (Laundry Attendant) ........................................................................10
Executive Housekeepers .............................................................................................................................12
Facility Operation & Maintenance Managers ..............................................................................................14
Financial Managers .....................................................................................................................................16
Hotel Front Desk Clerks & Night Audit Clerks .............................................................................................18
Human Resources Manager ........................................................................................................................20
Janitors, Caretakers & Building Superintendents ........................................................................................22
Light Duty Cleaners (Housekeeping Room Attendant) ...............................................................................24
Managers in Health Care .............................................................................................................................26
Nurse Aides, Orderlies & Patient Service Associates (Personal Support Worker).....................................28
Other Attendants in Accommodation & Travel (Guest Services Attendant) ...............................................30
Security Guards & Related Occupations .....................................................................................................32
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Accommodation Service Managers
NOC 0632
Occupation Description:
Accommodation service managers plan, organize, direct, control, and evaluate the operations of an
accommodation establishment or of a department within such an establishment. They are employed by
hotels, motels, resorts, student residences, and other accommodation establishments, or they may be
self-employed.
Essential Skills:
Numeracy, Reading Text, Document Use, Oral Communication, Working with Others, Problem Solving,
Critical Thinking, Computer Use, Job Task Planning and Organizing
Common Responsibilities:
Develop, implement, and evaluate policies and procedures for the operation of the department or
establishment
Prepare budgets and monitor revenues and expenses
Participate in the development of pricing and promotional strategies
Negotiate with suppliers for the provision of materials and supplies
Negotiate with clients for the use of facilities for conventions, banquets, receptions, and other
functions
Recruit and supervise staff, oversee training, and set work schedules
Resolve customer complaints
Example of Titles:
Hotel Assistant Manager
Bed & Breakfast Operator
Front Desk Manager
Campground Manager / Operator
Hotel / Motel Manager
Reservations Manager
Typical Employers:
Hotels / Motels
Resorts
Campgrounds
Student Residences
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Accommodation Service Managers (NOC 0632) continued…
Pathway to Employment:
A university degree or college diploma in hotel management, or other related discipline is usually
required for managers employed by hotel chains or large accommodation establishments. Several years
of experience within the accommodation industry are usually required and may substitute for formal
educational requirements.
A helpful source for researching college programs is the Ontario Colleges web site.
(www.ontariocolleges.ca/portal/page/portal/ONTCOL/Home)
Other skills that Accommodation Service Managers should possess include:
Leadership and decision making skills
Excellent verbal and written communication skills
Cope with the long, irregular hours
Good management skills
Adapt to changing customers needs and unexpected situations
Remain calm while under pressure
Employment Prospects (Provincial)
Limited to Average
Average Wage (Provincial)
$16.25 hourly (2009)
*Source: (Employment Prospects and Average Wage – Labour Market Information HRSDC)
Examples of Local Employers:
Jellystone Park Camp Resort (www.campybear.com)
Caesars Windsor (www. caesarswindsor.com)
Westmont Hospitality Group – Hilton, Radisson, Travelodge (www.whg.com)
Holiday Inn Select (Fortis Properties) (www.fortisproperties.com)
St Clair College Residence (www.stclaircollege.ca/residence/)
Associations & Related Websites:
Hotel Association of Canada (www.hotelassociation.ca)
Ontario Accommodation Association (OAA) (www.ontarioaccommodation.com/)
Ontario Snow Resorts Association (www.skiontario.on.ca)
Ontario Camping Association (OCA) (http://www.ontariocamps.ca/)
Ontario's Finest Inns & Spas (www.ontariosfinestinns.com/)
Canadian Tourism Human Resource Council (www.cthrc.ca/)
This list is provided as an example of employers that may hire within this occupation; it does not necessarily reflect employers that are currently hiring.
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Dry Cleaning & Laundry Occupations (Laundry Attendant)
NOC 6681
Dry cleaning and laundry machine operators operate machines to dry-clean or launder garments and
other articles. Dry cleaning and laundry inspectors and assemblers check finished garments and other
articles to ensure that they meet required standards for dry-cleaning, laundering and pressing, and
assemble and bag finished garments and other articles. They are employed in dry cleaning, laundry and
fur cleaning establishments, and in the laundries of hotels, hospitals and other institutions.
Essential Skills:
Document Use, Working with Others, Job Task Planning and Organizing
Laundry Room Attendants perform some or all of the following duties: (1)
Collect soiled linens from laundry-shoot area and replenishes each floor‟s linen closet
Wash and dry Hotel linens, towels and bathrobes according to Hotel standards
Keep all machines in operation, reporting any deficiencies
Maintain clean work area, performing regular cleaning of machine and floors
Separate any soiled, torn or badly worn linen for possible discard
Assist with linen inventories with Housekeeping Manager & Housekeeping Supervisor
Wash and fold curtain sheers with extreme care according to cycle specifications
Sort and prioritize laundry cleaning for Banquets and Restaurant
Respond to guest requests
Turn in all lost & found items to the Housekeeping Office
Be trained and assist in Room Attendant duties as required
Carries out other duties when assigned by Housekeeping Manager
Dry cleaning and laundry machine operators perform some or all of the following duties:
Operate dry cleaning machines to dry-clean dresses, suits, coats, sweaters, and other garments,
draperies, cushion covers, and other articles
Operate washing machines and dryers to clean and dry garments, sheets, blankets, towels etc.
Operate machines to clean and blow-dry fur garments
Operate machines to dry-clean, dye, spray, re-oil, and re-buff suede and leather garments.
Dry cleaning and laundry inspectors and assemblers perform some or all of the following duties:
Check finished garments and other articles to ensure that they are properly dry-cleaned or
laundered
Record damaged or improperly dry-cleaned or laundered garments and other articles
Use hand-held steam iron to touch up finished garments and other articles
Assemble and bag finished garments and other articles
Match invoices with tags on garments or other articles
(1)
Laundry Room Attendant description courtesy of BC Tourism Jobs (www.go2hr.ca)
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Dry Cleaning and Laundry Occupations (NOC 6681) continued…
Example of Titles:
Laundry Attendant / Laundry Worker
Cleaning Machine Operator
Laundry Machine Operator
Dry Cleaning and Laundry Inspectors
Dry Cleaning and Laundry Machine Operators
Typical Employers:
Dry Cleaning and Laundry Services
Hospitals
Nursing and Residential Care Facilities
Accommodation Services
Some secondary school education is required. Four to eight weeks of on-the-job training are usually
provided. Dry cleaning and laundry machine operators may require experience as inspectors or
assemblers. Suede, leather and fur cleaners may require experience as dry cleaning or laundry machine
operators.
Employment Prospects (National)
Over the period of 2009-2018, job openings are
expected to total 18,255. It is expected that 12,542
job seekers will be available to fill these job
openings
$12.75 hourly (2009)
*Source: (Employment Prospects – Working in Canada / Average Wage – Labour Market Information HRSDC)
Example of Local Employers:
Caesars Windsor (www.caesarswindsor.com)
Chartwell Senior Housing (www.chartwellreit.ca)
Royal Marquis (www.residencesallegro.com)
Blondie Cleaners Ltd (www.blondiecleaners.com)
Master Cleaners (www.mastercleaners.ca)
Windsor Regional Hospital (www.wrh.on.ca)
Hôtel-Dieu Grace Hospital (www.hdgh.org/)
National Association of Institutional Linen Management (NAILM) (www.almnet.org/)
Ontario Fabricare Association (OFA) (www.fabricare.org/index.html)
Ontario Accommodation Association (OAA) (www.ontarioaccommodation.com/)
Ontario Long-Term Care Association (OLTCA) (www.oltca.com/)
Ontario Retirement Communities Association (ORCA) (www.orcaretirement.com)
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Executive Housekeepers
NOC 6213
Executive housekeepers direct and control the operations of housekeeping departments within hotels,
hospitals, and other establishments. An executive housekeeper manages many priorities and demands
and is able to solve problems and support staff, as well as perform the duties of a housekeeper when
required.
Essential Skills:
Oral Communication, Working with Others, Problem Solving, Job Task Planning and Organizing, Writing,
Reading Text, Critical Thinking, Decision Making, Continuous Learning, Numeracy
Executive housekeepers perform some or all of the following duties:
Establish and implement operational procedures for the housekeeping department
Plan and co-ordinate the activities of housekeeping supervisors and their crews
Co-ordinate the inspection of assigned areas to ensure that health regulations, safety standards
and departmental policies are being met
Select and purchase equipment and supplies, and maintain inventory
Arrange for maintenance and repair of equipment and machinery
Hire, train and supervise housekeeping staff
Maintain financial records and prepare budgets, payroll and employee schedules
Example of Related Titles:
Assistant Executive Housekeeper
Executive Housekeeper
Hospital Executive Housekeeper
Hotel Executive Housekeeper
Housekeeping Director
Housekeeping Manager
Environmental Manager Assistant
Typical Employers:
Hotels
Hospitals
Nursing and Residential Care Facilities
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Executive Housekeepers (NOC 6213) continued…
A secondary school diploma is preferred. A college diploma in tourism or business management is an
asset, as is National Occupational Certification as a Housekeeping Room Attendant. Workplace
Hazardous Materials Information System (WHMIS) certification is an asset and may be required.
Knowledge of the CTHRC Supervisory Skills National Occupational Standards is also an advantage.
A professional attitude and experience working in housekeeping is required, as is experience as a
supervisor or manager. An executive housekeeper must also have management and business skills,
human resource management skills, and financial management skills. Customer service experience,
purchasing and inventory skills may be requested, as might knowledge of specific products, equipment
and techniques.
* Above information courtesy of Discover Tourism – ( http://discovertourism.ca)
Average Wage (Windsor/Sarnia)
openings
$ 15.30 hourly (based on NOC 6215
Cleaning Supervisors)
*Sources: (Employment Prospects / Average Wage –Working in Canada)
Holiday Inn Downtown Windsor (Vista Group of Companies) (www.vistahospitality.com)
Royal Marquis (www.residencesallegro.com)
CTHRC National Occupational Standards (Housekeeping Room Attendant)
(http://emerit.ca/en/free_downloads/occupational_standards.aspx)
International Executive Housekeepers Association (www.ieha.org/)
Canadian Association of Environmental Management (www.caenvironmentalmanagement.com)
Ontario Healthcare Housekeepers' Association (OHHA) (www.ontariohealthcarehousekeepers.com/)
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Facility Operation & Maintenance Managers
NOC 0721
Facility Operation Managers plan, organize, direct, control, and evaluate the operations of commercial,
transportation and recreational facilities and the included real estate. Facility operation managers are
employed by a wide range of establishments, such as airports, harbours, canals, shopping centres,
convention centres, warehouses and recreational facilities.
Maintenance Managers plan, organize, direct, control, and evaluate the maintenance department within
commercial, industrial, institutional, recreational and other facilities. Maintenance managers are
employed by a wide range of establishments, such as office buildings, shopping centres, airports,
harbours, warehouses, grain terminals, universities, schools and sports facilities, and by the maintenance
and mechanical engineering departments of manufacturing and other industrial establishments.
Essential Skills:
Fast-Paced Environment, Attention to Detail, Reading Text, Writing, Oral Communication, Working with
Others, Problem Solving, Decision Making, Strong Communication Skills, Document Use, Numeracy,
Critical Thinking, Job Task Planning and Organizing, Significant Use of Memory, Computer Use
Facility Operation Managers perform some or all of the following duties:
Plan, organize, direct, control, and evaluate the operations of commercial, transportation, and
recreational facilities and the included real estate
Oversee the leasing of space in the facility and the included real estate and the development of
marketing strategies
Plan, organize and direct administrative services such as signage, cleaning, maintenance,
parking, safety inspections, security and snow removal
Plan, organize, direct, control and evaluate construction projects to modify commercial,
transportation and recreational facilities and real estate
Oversee the installation, maintenance, and repair of real estate infrastructures including
machinery, equipment and electrical and mechanical systems
Plan and manage the facility's operations budget
Prepare or oversee the preparation of reports and statistics related to areas of responsibility
Hire, train, and supervise staff
Maintenance Managers perform some or all of the following duties:
Direct the maintenance and repair of an establishment's machinery, equipment and electrical and
mechanical systems
Develop and implement schedules and procedures for safety inspections and preventive
maintenance programs
Co-ordinate cleaning, snow removal and landscaping operations
Administer contracts for the provision of supplies and services
Plan and manage a facility's maintenance budget
Hire, train, and supervise staff
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Facility Operation and Maintenance Managers (NOC 0721) continued…
Airport Manager
Arena Manager
Campus Maintenance Manager
Facility Operations Manager
Recreation Facility Manager
Shopping Mall / Centre Manager
Superintendent, Maintenance & Service
Typical Employers:
Recreation Facilities
Educational Facilities
Hospitals
Hotels
Casinos
Shopping Malls
Facility Operation Managers require completion of a college or university program in business
administration or in a discipline related to facility operation and maintenance. – OR – An equivalent
combination of technical training and experience in administration or maintenance.
Maintenance Managers require completion of a college or university program in electrical or mechanical
engineering or in another discipline related to building maintenance. – OR – An equivalent combination of
technical training and experience in building maintenance. Several years of supervisory experience in
facility operations or maintenance are usually required.
Over the period of 2009-2018 job openings are
openings.
$25.80 hourly (2009)
*Source: (Employment Prospects – Working in Canada / Average Wage –Labour Market Information HRSDC)
Choice Hotels Canada (searchable database) (www.choicehotels.ca/)
WFCU Centre (www.wfcu-centre.com)
Ontario Recreation Facilities Association (ORFA) (http://www.orfa.com/)
Sport Alliance of Ontario (www.sportalliance.com/)
Plant Engineering and Maintenance Association of Canada (www.pemac.org/)
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Financial Managers
NOC 0111
Financial Manager‟s plan, organize, direct, control, and evaluate the operation of financial and accounting
departments. They develop and implement the financial policies and systems of establishments.
Financial managers establish performance standards and prepare various financial reports for senior
management. They are employed in financial and accounting departments in companies throughout the
private sector and in government.
Essential Skills:
Reading Text, Document Use, Numeracy, Writing, Oral Communication, Working with Others, Problem
Solving, Decision Making, Critical Thinking, Job Task Planning and Organizing, Significant Use of
Memory, Finding Information, Computer Use, Continuous Learning
Financial Managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the operation of an accounting, audit or other financial
department
Develop and implement the financial policies, systems and procedures of an establishment
Prepare or co-ordinate the preparation of financial statements, summaries, and other cost-benefit
analyses and financial management reports
Co-ordinate the financial planning and budget process, and analyze and correct estimates
Supervise the development and implementation of financial simulation models
Evaluate financial reporting systems, accounting procedures and investment activities and make
recommendations for changes to procedures, operating systems, budgets and other financial
control functions to senior managers and other department or regional managers
Recruit, organize, train and manage staff
Act as liaison between the organization and its shareholders, the investing public and external
financial analysts
Establish profitability standards for investment activities and handle mergers and/or acquisitions
Notify and report to senior management concerning any trends that are critical to the
organization's financial performance
Corporate Controller
Financial Manager
Manager, Internal Audit Services
Manager, Financial Planning & Analysis
Treasurer
Typical Employers:
Banks and other Financial Institutions
Insurance Companies
Financial Services & Consulting Firms
Large Private Sector Firms
Healthcare and Other Public Institutions
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Financial Managers (NOC 0111) continued…
A university degree in accounting, business administration, economics, commerce or a related field is
generally required. A master's degree in business administration (MBA) and additional designations, such
as Certified Accountant (CA), Certified General Accountant (CGA), or Certified Management Accountant
(CMA) are becoming more common especially in large firms.
Managers also need to have a thorough understanding of industry accounting and financial systems,
generally acquired through years of experience in accounting, auditing, budgeting, financial planning and
analysis, or other financial activities. They should also remain current with regulatory changes affecting
the accounting and financial fields.
A helpful source for researching university programs in Canada is the Association of Universities and
Colleges in Canada online database found at (www.aucc.ca/can_uni/search/index_e.html).
Average over the period from 2009 to 2013
$ 31.75 hourly (2009)
*Source: (Employment Prospects – Ontario Job Futures / Average Wage – Working in Canada)
Windsor Family Credit Union (www.wfcu.com)
Motor City Community Credit Union (www.mcccu.com)
BMO Nesbit Burns (www.davidboydgroup.com)
Caesars Windsor (www.caesarswindsor.com/)
Radisson Riverfront Hotel Windsor (www.radisson.com)
Hilton Windsor, Hampton Inn & Suites (www1.hilton.com)
Retirement Homes (searchable database) (www.retirementhomes.com)
Canadian Securities Institute (www.csi.ca)
CMA-Society of Management Accountants of Canada (www.cma-canada.org)
Municipal Finance Officers' Association of Ontario (www.mfoa.on.ca/)
Society of Management Accountants of Ontario (www.cma-ontario.org/)
The Financial Advisors Association of Canada (www.advocis.ca)
Canadian Payroll Association (www.payroll.ca/)
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Hotel Front Desk Clerks & Night Audit Clerks
NOC 6435
Occupation Description
Hotel Front Desk Clerks make room reservations, provide information and services to guests and
receive payment for services. They are employed by hotels, motels and resorts. Front desk agents
provide many guest services. Often a guest‟s first impression of a property is the result of the front desk
agent‟s skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels,
resorts and other accommodation facilities. The position is challenging and varied, and offers the
opportunity to work flexible hours and meet many new people (as well as welcome regular customers to
the establishment).
Hotel Night Audit Clerks work a late evening and usually through the night shift on the front desk. They
make room reservations, provide information and services to guests and receive payment for services as
well as specific night duties including entering of accounting information and hotel security. They are
employed by hotels, motels and resorts.
Essential Skills:
Memory, Finding Information, Computer Use, Continuous Learning, Basic Knowledge of Accounting
Operations
Hotel Front Desk Clerks perform some or all of the following duties:
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person,
provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using
computerized or manual systems
Present statements of charges to departing guests and receive payment
Night Audit Clerks perform some or all of the following duties:
Assist guests with checking in and checking out
Prepare bills and process payments
Compile record sheets or log books and guest accounts
Reconciliation of days business, cash, debit and credit
Handle guest queries and concerns
Accurately balance, post, investigate and correct any inconsistencies relating to night audit
Responsible for all aspects of the front office during the night
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Hotel Front Desk Clerks (NOC 6435) continued…
Example of Titles:
Front Desk Clerk, Hotel
Guest Service Agent
Guest Service Representative
Hotel Front Desk Clerk
Night Clerk / Night Auditor
Reservations Clerk – Hotel
Completion of secondary school or equivalent is usually required. Completion of a two-year
apprenticeship program, or a college program in front desk operations or hotel management may be
required. Guest service trade certification is available, but voluntary, in all provinces and the Yukon from
the Tourism Education Council. (Ontario Tourism Education Council – (www.otec.org))
Good communication skills, professional attitude and organizational skills are necessary, as is an
enjoyment of working with people. Experience in customer service, sales or tourism is suggested, and an
ability to use a computer and handle cash is typically required. Also requested might be administrative
skills or experience, and skills in sales and marketing, and/or time management. A second language is
beneficial, as is knowledge of the facility, services and the local area.
* Provided courtesy of Discover Tourism – (http://discovertourism.ca)
Limited
$12.25 hourly (2009)
Ontario Tourism Education Council (OTEC) (www.otec.org/)
Discover Tourism (http://discovertourism.ca)
Tourism Occupation Videos (http://emerit.ca/en/products/tourism_occupation_videos.aspx)
Ministry of Training Colleges and Universities website (MTCU) (www.tcu.gov.on.ca)
CTHRC National Occupational Standards (Links to trade certification)
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Human Resources Manager
NOC 0112
Human resources managers plan, organize, direct, control, and evaluate the operations of human
resources and personnel departments, and develop and implement policies, programs, and procedures
regarding human resource planning, recruitment, collective bargaining, training, and development,
occupation classification and pay and benefit administration. They represent management and participate
actively on various joint committees to maintain ongoing relations between management and employees.
Human resources managers are employed throughout the private and public sectors.
Essential Skills:
Memory, Finding Information, Computer Use
Human resources managers perform some or all of the following duties:
Plan, organize, direct, control, and evaluate the operations of human resources or personnel
departments
Plan human resource requirements in conjunction with other departmental managers
Co-ordinate internal and external training and recruitment activities
Develop and implement labour relations policies and procedures, and negotiate collective
agreements
Administer employee development, language training and health and safety programs
Advise and assist other departmental managers on interpretation, and administration of personnel
policies and programs
Oversee the classification and rating of occupations
Organize and conduct employee information meetings on employment policy, benefits and
compensation, and participate actively on various joint committees
Direct the organization's quality management program
Ensure compliance with legislation such as the Pay Equity Act
Example of Titles:
Human Resources Manager
Human Resources Administrator
Compensation Manager
Pay and Benefits Manager
Labour Relations Director
Manager, Staff Relations
Director of Training
Personnel, Manager
Typical Employers:
Hospitals and other Public Institutions
Manufacturing Firms
Large Corporations
Independent HR Consulting Firms
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Human Resources Managers (NOC 0112) continued…
Managers usually require a bachelor's degree in a field related to human resources management, such
as business administration, industrial relations, commerce, psychology, or liberal arts. They also require
several years of prior work experience in the human resources field. Completion of a professional
development program in personnel administration may be required.
Managers and human resources professionals normally require certification and membership with a
human resources professional association. The Certified Human Resource Professional (CHRP)
designation, which is obtained through the Human Resources Professional Association of Ontario, is the
only legislated professional designation in Ontario for human resources practitioners. The Canadian
Personnel Professional (CPP/PCP) certification program is also available through the Canadian chapter
of the International Personnel Management Association (IPMA). On-going professional development
through courses or seminars on emerging human resources issues is generally required.
A helpful source for researching university programs is the Association of Universities and Colleges in
Canada online database found at (www.aucc.ca/can_uni/search/index_e.html)
Good over the period from 2009 to 2013
$27.90 hourly (2009)
*Sources: (Employment Prospects – Ontario Job Futures / Average Wage –Working in Canada)
Canadian Council of Human Resources Associations (www.cchra-ccarh.ca/)
International Personnel Management Association - Canada (www.ipma-aigp.ca)
Human Resources Professionals Association of Ontario (www.hrpa.ca)
The Strategic Capability Network (www.scnetwork.ca)
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Janitors, Caretakers & Building Superintendents
NOC 6663
Janitors, caretakers, and building superintendents clean and maintain the interior and exterior of
commercial, institutional, and residential buildings, and their surrounding grounds. Building
superintendents employed in large establishments are responsible for the operation of the establishment
and may also supervise other workers. They are employed by office and apartment building management
companies, condominium corporations, educational institutions, health care facilities, hotels, recreational
and shopping facilities, religious establishments, and industrial and other establishments.
Essential Skills:
Reading Text, Document Use, Writing, Oral Communication, Working with Others, Problem Solving,
Critical Thinking, Continuous Learning
Janitors, caretakers and building superintendents perform some or all of the following duties:
Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris, and other refuse
Wash windows, interior walls, and ceilings
Empty trash cans and other waste containers
Sweep, mop, scrub, and wax hallways, floors and stairs
Clean snow and ice from walkways and parking areas
Cut grass and tend grounds
Clean and disinfect washrooms and fixtures
Make adjustments and minor repairs to heating, cooling, ventilating, plumbing and electrical
systems, and contact tradespersons for major repairs
Perform other routine maintenance jobs such as painting and drywall repair
May water and tend to plants
May move heavy furniture, equipment and supplies
Ensure that security and safety measures are in place in the establishment
May advertise vacancies, show apartments and offices to prospective tenants and collect rent
May supervise other workers
Building Caretaker
Building Superintendent
Custodian
Handyman/Woman
Heavy-Duty Cleaner
Industrial Cleaner
Plant Cleaner
School Janitor
Typical Employers
Property Management Companies
Condominium Corporations
Educational Institutions
Health Care Facilities
Recreational and Shopping Facilities
Hotels
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Janitors, Caretakers & Building Superintendents (NOC 6663)
Completion of secondary school may be required. Some occupations in this unit group require previous
cleaning and maintenance experience.
A journeyman/woman certificate in one or more of the trades, or a building operator certificate may be
required for building superintendents.
A helpful resource to learn more about apprenticeship opportunities is the Ministry of Training Colleges
and Universities website (www.tcu.gov.on.ca)
Employment Prospects (Windsor/Sarnia)
Limited
$16.35 hourly (2009)
* Source: (Employment Prospects and Average Wage –Working in Canada)
Example of Employers:
Association of Condominium Managers of Ontario (ACMO) (www.acmo.org/)
Canadian Condominium Institute (www.cci.ca/)
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Light Duty Cleaners (Housekeeping Room Attendant)
NOC 6661
Light Duty Cleaners clean the lobbies, hallways, offices, and rooms of hotels, motels, resorts, hospitals,
schools, office and other buildings, and private residences. They are employed by hotels, motels, resorts,
recreational facilities, hospitals and other institutions, building management companies, cleaning service
companies, and private individuals.
Housekeeping Room Attendants provide for the comfort of guests in hotels, motels, resorts, lodges,
and inns by ensuring that guest rooms and public areas are clean and properly presented. A
housekeeping room attendant promotes a positive image of the property to guests, and must be
pleasant, friendly and able to address problems or special requests.
Essential Skills:
Reading Text, Oral Communication, Working with Others, Detail-Oriented, Organizational Skills, Time
Management Skills, Ability to Follow Instruction, Ability to Work Independently
Light duty cleaners perform some or all of the following duties:
Sweep, mop, wash, wax, and polish floors
Dust furniture and vacuum carpeting and area rugs, draperies, and upholstered furniture
Make beds, change sheets, and distribute clean towels and toiletries
Attend to guests' requests for extra supplies
Stock linen closet and supplies area
Clean, disinfect and polish kitchen and bathroom fixtures, and appliances
Clean and disinfect public areas such as changing rooms, showers, and elevators
Disinfect operating rooms and other hospital areas
Pick up debris and empty trash containers
Wash windows, walls, and ceilings
Report and store lost and found items
May provide basic information on facilities
May handle complaints
Cleaner
Hospital Cleaner
Hotel Cleaner
House Cleaner
Light Duty Cleaner
Office Cleaner
Room Attendant
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Light Duty Cleaners (NOC 6661) continued…
There are no specific education requirements for occupations in this unit group, although a high school
diploma is usually required. Certification for housekeeping room attendants or similar certification may be
required by some employers.
Physical mobility and stamina are required, as is an ability to attend to detail and to follow instructions. A
professional attitude is required, as well as, the ability to work independently, quickly, and carefully. Many
establishments require housekeeping room attendants to be bondable. Customer service experience
may be requested, good communication skills are desirable, and, although cleaning skills and product
knowledge can be taught, ability is preferred. Good organizational and teamwork skills are an asset, as is
knowledge of the facility and services.
Fair
Low Wage (Windsor/Sarnia)
$10.25 hourly (2009)
*Source: (Employment Prospects and Average Wage –Working in Canada)
Revera Living (www.reveraliving.com)
Federation of Ontario Cottagers' Associations (FOCA) (www.foca.on.ca/)
Ontario Accommodation Association (OAA) (www.ontarioaccommodation.com)
Tourism Occupation Videos (http://emerit.ca/en/products/tourism_occupation_videos.aspx
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Managers in Health Care
NOC 0311
This unit group includes managers who plan, organize, direct, control, and evaluate the delivery of health
care services, such as diagnosis and treatment, nursing and therapy, within institutions that provide
health care services. They are employed in hospitals, medical clinics, nursing homes, and other health
care establishments.
Essential Skills:
Memory, Finding Information, Continuous Learning
Managers in health care perform some or all of the following duties:
Plan, organize, direct, control, and evaluate the delivery of health care services within a
department or establishment
Consult with boards of directors and senior managers to maintain and establish standards for the
provision of health care services
Develop evaluation systems to monitor the quality of health care given to patients
Monitor the use of diagnostic services, in-patient beds, and facilities to ensure effective use of
resources
Develop and implement plans for new programs, special projects, new material, and equipment
acquisitions, and future staffing levels in their department or establishment
Plan and control departmental or establishment budget
Represent the department or establishment at meetings with government officials, the public, the
media, and other organizations
Supervise health care supervisors and professionals
Recruit health care staff of the department or establishment
Managers in health care specialize in administering the provision of specific health care services
such as dietetics, clinical medicine, laboratory medicine, nursing, physiotherapy, or surgery
Director, Home Care Services
Residential Care Program Manager
Chief of Housing Activities
Director, Rehabilitation Services
Typical Employers:
Assisted Living Facilities
Hospitals
Medical Clinics
Retirement Homes
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Managers in Health Care (NOC 0311) continued…
Administrators of departments such as surgery, clinical medicine, or laboratory medicine are usually
required to have the education and training of a specialist physician.
Administrators of other departments, such as nursing, dietetics, or physiotherapy, are usually required to
have the education and training of the medical professionals in that department.
Several years of experience in the relevant profession, including supervisory experience, are usually
required. Certification in the relevant profession is required.
Canada online database found at (www.aucc.ca/can_uni/search/index_e.html)
openings.
$30.95 hourly
(Based on NOC 0014 Senior Managers Health, Education, Social and Community
Services and Membership Organizations)
*Source: (Employment Prospects – Working in Canada / Average Wage Labour Market Information HRSDC)
Accreditation Canada (www.accreditation-canada.ca/)
Canadian Institute of Management (www.cim.ca/)
Ontario Hospital Association (www.oha.com/)
Ontario Medical Association (www.oma.org/)
Canadian College of Health Service Executives (www.cchse.org/)
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Nurse Aides, Orderlies & Patient Service Associates (Personal Support Worker)
NOC 3413
Nurse aides, orderlies, and patient service associates assist nurses, hospital staff, and physicians in the
basic care of patients. They are employed in hospitals, nursing homes, and other health care facilities.
Essential Skills:
Decision Making, Critical Thinking, Job Task Planning and Organizing, Significant Use of Memory,
Finding Information, Continuous Learning
Nurse aides, orderlies and patient service associates perform some or all of the following duties:
Answer call signals; supply and empty bed pans; bathe, dress and groom patients; serve meal
trays, feed or assist in feeding of patients and assist patients with menu selection; lift, turn or
massage patients; shave patients prior to operations; supervise patients' exercise routines, set up
and provide leisure activities for patients, and accompany patients on outside recreational
activities
Take patients' blood pressure, temperature and pulse; report or record fluid intake and output;
observe or monitor patients' status and document patient care on charts; collect specimens such
as urine, feces or sputum; administer suppositories, colonic irrigations, and enemas and perform
other procedures as directed by nursing and hospital staff
Transport patients by wheelchair or stretcher for treatment or surgery
Carry messages, reports, requisitions, and specimens from one department to another
Make beds and maintain patients' rooms
Maintain inventory of supplies
May perform maintenance tasks such as assisting with the set-up and maintenance of traction
equipment, cleaning or sterilizing equipment, maintaining and repairing equipment, and
assembling, setting-up and operating job-related equipment
Personal Support Worker (PSW)
Health Care Aide
Hospital Attendant
Long Term Care Aide
Nurse Aide
Nursing Attendant
Orderly
Patient Care Aide
Patient Service Associate
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Nurse Aides, Orderlies & Patient Service Associates (NOC 3413) continued…
Some secondary school education and on-the-job training – OR – A nursing aide or health care aide
college or private institutional program – OR – A college nursing orderly program and supervised
practical training are required.
Some health care facilities may also require completion of specialized courses such as CPR
(cardiopulmonary resuscitation), first aid and food handling/sterile processing.
A helpful source for researching college programs is the Ontario Colleges CA website
Good
$ 18.10 hourly (2009)
Bayshore Home Health (www.bayshore.ca/)
Comcare Healthcare Services (www.comcarehealth.ca)
Paramed Home Health Care (www.paramed.com)
Saint Elizabeth Health Care (www.saintelizabeth.com)
Nursing Services (searchable database)
(http://directory.windsordirect.info/Health_Body/Health_Services/)
Association of Canadian Academic Healthcare Organizations (www.acaho.org/main.html)
Canadian Association for Community Care (www.cacc-acssc.com/)
Ontario Community Support Association (www.ocsa.on.ca/)
Health Care Human Resource Sector Council (www.hcsc.ca)
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Other Attendants in Accommodation & Travel (Guest Services Attendant)
NOC 6672
This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry
travelers‟ luggage at airports, in railway stations, and aboard ships, and clean and maintain public areas
and passengers' rooms aboard ships and trains. They are employed by airports, hotels, railway
companies, and water transport companies. Work can be very fast-paced, especially during the high
season, but extra effort may be rewarded with gratuities. Guest services attendants are often the eyes
and ears of a property, as they are constantly moving around it, and often notice issues that need
attending to.
Essential Skills:
Reading Text, Document Use, Writing, Numeracy, Oral Communication
The following is a summary of main duties for some occupations in this unit group:
Guest service attendants carry luggage for hotel guests
Escort incoming guests to their rooms, check rooms to ensure they are in order
Offer information regarding features of rooms, services of hotel, and points of interest
Assist guests with special needs
Attend to group arrivals and departures
Receive and deliver items and messages for guests
Handle guest complaints and requests
Maintain luggage storage areas
Baggage porters convey travelers‟ luggage at railway stations and airports by hand or hand truck
and arrange for ground transportation
Ship attendants serve food and beverages, clean cabins, make beds, wash dishes, and carry
luggage for passengers aboard ships
Train service attendants set and clear tables in dining cars, clean sleeping cars, maintain
washroom supplies, and assist passengers as required
Baggage Porter
Bellhop
Doorkeeper, Hotel
Guest Services Attendant, Hotel
Luggage Attendant
Passenger Attendant, Cruise Line, Cruise Ship
Porter
Redcap
Train Service Attendant
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Other Attendants in Accommodation and Travel (NOC 6672) continued…
A secondary school diploma is preferred. Post-secondary training in tourism is advantageous. Guest
Services Attendant National Occupational Certification (http://emerit.ca) is also an asset. Progression to
supervisory positions is possible with experience.
A professional attitude is required, as is an ability to work as a member of a team. Good communication
skills, customer service skills, and an enjoyment of working with people are also necessary. Physical
ability to lift and carry heavy suitcases and other items is necessary. Also requested might be good time
management skills and knowledge of facility, services and locale.
Average Wage (National)
openings
$15.60 hourly (2009)
*Source: (Employment Prospects - Working in Canada)
Via Rail Careers (www.viarail.ca/en/about-via-rail/careers)
CTHRC National Occupational Standards
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Security Guards & Related Occupations
NOC 6651
This unit group includes security guards and other related workers who guard property against theft and
vandalism, control access to establishments, maintain order, and enforce regulations at public events
and within establishments. They are employed by private security agencies, retail stores, transportation
facilities, residential complexes, educational, financial and health institutions, industrial establishments,
cultural establishments, hotels and recreation facilities, and organizations throughout the private and
public sectors.
Hotel Security Guards must move around to patrol the various parts of a property. They check the
doors and stairwells to make sure the locks are secure and no danger is lurking. Most hotel managers
like to see the security guard in the lobby, especially when large groups arrive and during busy morning
and afternoon times to provide guests with a sense of security. Guards must patrol outdoors as well as
room hallways and activity areas, such as the pool and spa. Large properties may employ a number of
guards to keep up patrols and maintain communication through radios.
Essential Skills:
Memory, Finding Information, Computer Use, Continuous Learning
Control access to establishments, issue passes, and direct visitors to appropriate areas
Attend to persons with special needs
Patrol assigned areas, on foot or in vehicles, to guard against theft, shoplifting, vandalism and fire
Ensure safety of children crossing roads
Check age identification of patrons
Enforce regulations of an establishment to maintain order and resolve conflicts
Operate security control-room equipment to monitor establishment activities
Perform security checks of passengers and luggage at airports
Drive and guard armoured trucks and deliver cash and valuables to banks, automated teller
machines, and retail establishments
Ensure that establishment safety and emergency procedures are followed, and respond to fire
alarms, bomb threats, and other emergencies
Follow radio and emergency telephone procedures
Airport Security Guard
Armoured Car Guard
Bodyguard (Except Police)
Bouncer
Commissionaire
Gate Attendant – Security
Night Watchman/Woman
Security Guard / Officer
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Security Guards and Related Occupations (NOC 6651) continued…
Some secondary school education is usually required. Armoured car drivers require a driver's licence.
Training is provided for airport security guards and establishment-specific training may be provided for
other security occupations in this unit group. Security guards carrying firearms require a licence.
A helpful source for researching college programs is the Ontario Colleges website
(www.ontariocolleges.ca/portal/page/portal/ONTCOL/Home).
Fair
$12.70 hourly (2009)
*Source: (Employment Prospects and Average Wage – Working in Canada)
G4S Secure Solutions (Canada) Ltd. (www.g4s.com/ca)
Sheprott K9 Security Inc. (www.sheprott.com)
Total Security Management Inc. (www.totalsecurity.ca)
Commissionaires Windsor (www.commissionaires.ca)
Canadian Society for Industrial Security (www.csis-scsi.org/)
Association of Professional Security Agencies (APSA (www.apsacanada.com/)
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34
Recreation and Entertainment
Biologists and Related Scientists ................................................................................................................35
Casino Occupations.....................................................................................................................................37
Landscaping & Grounds Maintenance Labourers (Golf Course Grounds Worker) ....................................39
Operators & Attendants in Amusement, Recreation & Sport ......................................................................41
Outdoor Sport and Recreational Guides .....................................................................................................43
Professional Occupations in Public Relations & Communications .............................................................45
Program Leaders & Instructors in Recreation, Sport & Fitness (Golf Pro) .................................................47
Recreation, Sports & Fitness Program & Service Director (Golf Club Manager) .......................................49
Retail Trade Managers (Golf Shop Manager) .............................................................................................51
Sales, Marketing & Advertising Managers ..................................................................................................53
Supervisors, Landscape & Horticulture .......................................................................................................55
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Biologists and Related Scientists
NOC 2121
Biologists and related scientists conduct basic and applied research to extend knowledge of living
organisms, to manage natural resources, and to develop new practices and products related to medicine
and agriculture. They are employed in both laboratory and field settings by governments, environmental
consulting companies, resource and utilities companies, chemical, pharmaceutical and biotechnical
companies, and health and educational institutions.
Essential Skills:
Reading Text, Writing, Oral Communication, Working with Others, Problem Solving, Decision Making,
Critical Thinking, Job Task Planning and Organizing, Computer Use, Continuous Learning
Biologists perform some or all of the following duties:
Plan and conduct studies of the environment, and of the population, distribution, structure, and
functional characteristics and behaviour of plants and animals
Conduct ecological and environmental impact studies and prepare reports
Study, identify, and classify plant and animal specimens
Conduct experiments in plant or animal growth, heredity and breeding
Prepare reports and plans for management of renewable resources
May supervise biological technologists and technicians, and other scientists
Microbiologists and cell and molecular biologists perform some or all of the following duties:
Conduct research into the structure, function, ecology, biotechnology and genetics of microorganisms, including bacteria, fungi, protozoans, and algae
Conduct research into the structure and functioning of human, animal, and plant tissues and cells
Conduct studies into the identification, effects and control of human, plant and animal pathogens
and toxins
Conduct clinical or laboratory studies to test, evaluate and screen drugs and pharmaceuticals
Conduct molecular or biochemical studies and experiments into genetic expression, gene
manipulation and recombinant DNA technology
Conduct research to discover, develop and refine, and evaluate new products
May participate in the commercialization of new products
May supervise biological technologists and technicians and other scientists
May conduct biostatistical data analysis using computer modelling techniques
Biologists and related scientists may specialize at the macroscopic level, in fields such as botany,
zoology, ecology and marine biology or, at the cellular and molecular level, in fields such as
genetics, immunology, pharmacology, toxicology, physiology, pathology, bacteriology, and
virology
Home
36
Biologists and Related Scientists (NOC 2121) continued…
Bioinformatician
Biologist
Botanist
Ecologist
Marine Biologist
Microbiologist
Zoologist
A bachelor's degree in biology or in a related discipline is required for biologists.
A master's or doctoral degree in biology or a related discipline is required for employment as a research
scientist in biology.
Post-doctoral research experience is usually required before employment in academic departments or
research institutions.
Canada (www.aucc.ca/can_uni/search/index_e.html)
Limited
Average Wage (London/Woodstock)
$ 25.83 hourly (2009)
Point Pelee National Park (www.pc.gc.ca/pn-np/on/pelee/index.aspx)
Rondeau Provincial Park (www.ontarioparks.com/english/rond.html)
Essex County Conservation Authority (ERCA) (www.erca.org)
Ojibway Nature Centre (www.ojibway.ca)
BioTalent Canada (www.biotalent.ca/)
Canadian Environmental Certification Approvals Board (www.cecab.org/)
Canadian Federation of Biological Societies (www.cfbs.org/)
ECO Canada (Environmental Careers Organization) (www.eco.ca/)
Forest Genetics Ontario (www.fgo.ca/)
Ontario Nature (www.ontarionature.org/)
The Canadian Society of Environmental Biologists (Ontario Region) (www.exworld.org/cseb/)
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37
Casino Occupations
NOC 6443
Gambling casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out
winning bets and jackpots, and collect losing bets. They are employed by gambling casinos. Supervisors
of gambling casino workers are included in this unit group.
Games Managers are responsible for the gaming functions at casino operations. They oversee dealers
and supervisors, and provide supervision, training and support. Games managers must demonstrate
leadership and be able to make responsible decisions.
Casino Slot Attendants provide a variety of guest services on the gaming floor, from explaining games
to maintaining slot machines. The range and extent of skills used in the workplace depends upon the
jurisdiction, the casino, and the available technology. They may work evenings, weekends and holidays,
as casinos are often busiest after 9 - 5 working hours. They may receive gratuities in addition to salary.
Casino Dealers conduct games in casinos and casino hotels. They deal cards and may handle large
amounts of money. They may work evenings, weekends, and holidays, as casinos are often busiest after
9 - 5 working hours. They may receive gratuities in addition to salary.
* Detailed descriptions provided courtesy of Discover Tourism (http://discovertourism.ca)
Essential Skills:
Reading, Document Use, Writing, Numeracy, Oral Communication, Thinking Skills, Working with Others,
Computer Use, Problem Solving, and Continuous Learning.
Gambling Casino Workers perform some or all of the following duties:
Operate gaming tables and games such as roulette, blackjack, keno, baccarat, and poker
Explain rules of games to patrons and ensure that rules are followed
Accept keno wagers and issue computerized tickets for selection
Determine winners or announce winning numbers
Calculate and pay out winning bets and jackpots, collect losing bets and maintain related reports
Fill slot machines with coins and assist patrons experiencing difficulties with machines
Perform minor adjustments to slot machines
Gambling Casino Supervisors perform some or all of the following duties:
Supervise the activities of casino workers
Co-ordinate and schedule activities of staff working at gaming tables and slot machines
Train casino staff
Resolve problems that arise, such as patrons' complaints and work-related issues.
Home
38
Casino Occupations (NOC 6443) continued…
Gambling Dealer, Casino
Keno Runner, Casino
Pit Boss, Gambling Casino
Shift Manager, Gambling Casino
Slot Machine Attendant, Gambling Casino
Slot Supervisor
Supervisor, Gaming Tables
Completion of secondary school is usually required. On-the-job training is provided for gaming table
dealers. Gambling casino supervisors usually require experience in all gambling activities. Security
clearance is required for all gambling casino workers. Casino gaming licences are usually required for all
casino employees.
Limited
$20.14 hourly (2009)
Caesars Windsor (www.caesarswindsor.com/)
Windsor Raceway Inc. (www.windsorraceway.com/)
Alcohol and Gaming Commission of Ontario (www.agco.on.ca/)
Ontario Lottery and Gaming Corporation (www.olgc.ca/)
Home
39
Landscaping & Grounds Maintenance Labourers (Golf Course Grounds Worker)
NOC 8612
Landscaping and grounds maintenance labourers perform manual work to assist in the construction of
landscapes and related structures, and to maintain lawns, gardens, athletic fields, golf courses,
cemeteries, parks, landscaped interiors, and other landscaped areas. They are employed by landscaping
and lawn care companies, golf courses, cemeteries, and landscaping departments of governments and
private establishments.
Golf Course Grounds Workers maintain landscape sites on the golf course to ensure golf playing
conditions at a high standard. This position reports to the golf course grounds manager and/or the
assistant superintendent
Essential Skills:
Working with Others, Problem Solving, Reading Text, Writing, Numeracy, Oral Communication
Landscaping and Grounds Maintenance Labourers perform some or all of the following duties:
Spread top soil, lay sod, plant flowers, grass, shrubs and trees, and perform other duties to assist
with the construction of a landscape and related structures
Cut grass, rake, fertilize and water lawns, weed gardens, prune shrubs and trees, and perform
other maintenance duties as directed by supervisor
Operate and maintain power mowers, tractors, snowblowers, chain saws, electric clippers, sod
cutters, pruning saws, and other landscape maintenance equipment
Spray and dust trees, shrubs, lawns and gardens, as directed, to control insects and disease
Perform other manual duties to clean and maintain landscaped environments
Golf Course Grounds Workers perform some or all of the following duties:
Operate turf equipment such as mowers
Plant and maintain ornamental shrubs and trees which includes appropriate pruning, trimming,
feeding, and pest control
Prepare soil plant beds, establishes by seed or transplants and maintains annual and perennial
flowers in aesthetic arrangements
Perform other maintenance duties as directed by the grounds manager
Bulb Planter
Cemetery Labourer
Gardening Helper
Golf Course Worker
Grass Cutter
Grounds Maintenance Worker
Landscape Labourer
Maintenance Worker, Parks
Sod Layer
Home
40
Landscaping & Grounds Maintenance Labourers (NOC 8612) continued…
Some secondary school education may be required. A provincial licence to apply chemical fertilizers,
fungicides, herbicides and pesticides may be required.
Fair
$ 12.50 hourly (2006)
Essex Golf & Country Club (www.essexgolf.com/)
Kingsville Golf & Country Club (www.kingsvillegolf.com/)
Sutton Creek Golf & C.C. (http://suttoncreekgolf.com/)
Beach Grove Golf & Country Club (www.beachgrove.net)
Forest Glade Landscape & Garden Centre Ltd. (www.forestgladelandscaping.com/)
The Corporation of the City of Windsor (www.citywindsor.ca/)
Bellaire Landscape Inc (www.bellairelandscape.com/)
Canadian Lawn Care & Design Inc (www.clcare.net/)
OntGolf.ca (List of Golf Courses) (www.ontgolf,ca)
Canadian Nursery Landscape Association (www.canadanursery.com/)
Canadian Society of Landscape Architects (www.csla.ca/)
Landscape Ontario Horticultural Trades Association (www.hort-trades.com/)
Ontario Parks Association (OPA) (www.opassoc.on.ca/)
Ontario Golf Superintendents' Association (www.golfsupers.on.ca)
Golf Canada (www.rcga.org)
Home
41
Operators & Attendants in Amusement, Recreation & Sport
NOC 6671
This unit group includes amusement occupations such as operators of amusement rides, games and
other attractions, and attendants in amusement, recreation and sports facilities who assist patrons,
collect tickets and fees, and supervise the use of recreational and sports equipment. They are employed
by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses,
ski centres, tennis clubs, campgrounds, and other recreational and sports facilities.
Essential Skills:
Money Math, Numerical Estimation, Oral Communication, Problem Solving
Amusement Attraction Operators perform some or all of the following duties:
Drive trucks, vans and other vehicles to transport amusement rides, games, and other attractions
to amusement attraction sites
Set up rides, fun houses, game concessions, and other amusement attractions
Perform routine maintenance and safety inspections of attraction equipment
Operate rides and other attractions, oversee game activities, and ensure safety of participants
Supervise amusement attraction attendants and may sell tickets
Attendants in Amusement, Recreation and Sport perform some or all of the following duties:
Collect tickets and fees, and rent or sell sports and accessory equipment
Schedule the use of recreational facilities such as golf courses, tennis courts, bowling alleys,
fitness clubs, campgrounds, and other similar facilities
Operate recreational facility equipment such as ski lifts, ice rink equipment, and snow making
machines
Assist patrons on and off ski lifts and amusement park rides, secure and release safety belts and
bars, and monitor equipment to detect wear and damage
Clean and maintain recreational facilities and grounds
Amusement Attraction Operator
Amusement Park Attendant
Amusement Ride Operator
Athletic Equipment Custodian
Billiard Parlour Attendant
Bingo Hall Attendant
Bowling Alley Attendant
Campground Attendant
Game Concession Operator
Ice Maker, Rink
Recreation Attendant
Recreational Facility Attendant
Ski Lift Attendant
Sports Attendant
Tennis Court Attendant
Home
42
Operators & Attendants in Amusement, Recreation & Sport (NOC 6671) continued…
Some secondary school education may be required. On-the-job training is usually provided.
openings.
$12.40 hourly (2009)
*Sources: (Employment Prospects – Working in Canada / Average Wage – Labour Market Information HRSDC)
Windsor Water World (519.253.3806)
Rose Bowl Lanes (519.969.9010)
Playdium Recreation (www.playdiumlanes.com)
Bowlero Family Fun Centre (www.bowlero.com)
XS Family Fun Centre (www.xsfamilyfuncentre.com)
Canada South Festival Network (www.canadasouthfestivals.com)
OntGolf.ca (searchable database) (www.ontgolf.ca)
St. Clair Centre for the Arts (www.stclaircentre.ca)
Festival Tent & Party Rentals Inc (www.festivaltent.com)
City of Windsor (http://citywindsor.ca/)
Bowling Proprietors Association of Ontario (BPAO) (www.bpao.ca/)
Ontario Tenpin Bowling Association (www.otba.ca/)
Ontario 5 Pin Bowlers Association (www.o5pba.ca/)
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43
Outdoor Sport and Recreational Guides
NOC 6442
Outdoor Sport and Recreational Guides organize and conduct trips or expeditions for sports
enthusiasts, adventurers, tourists, and resort guests. They are employed by private companies and
resorts, or may be self-employed.
Ecotourism Guides provide leadership and information about natural habitats, wildlife and sustainable
development. They may lead groups participating in outdoor activities such as hiking, cycling,
mountaineering, canoeing, kayaking, sailing, or horseback riding.
Essential Skills:
Computer Use, and Continuous Learning
Outdoor sport and recreational guides perform some or all of the following duties:
Plan itinerary for trip or expedition and arrange transportation, or transport individuals or group to
site
Assemble necessary equipment and supplies, such as camping gear, rafts, life jackets, fishing
tackle, and food
Lead or escort individuals or groups and advise on safety and emergency measures, techniques,
and the use of equipment
Provide instruction for activities such as canoeing, rafting, and mountain climbing
Advise on specific regulations such as hunting and fishing laws, and boating regulations, follow
environmental guidelines, and prevent violations
Provide first aid in emergency situations
May prepare meals for group and set up camp
Canoeing Guide
Dude Wrangler
Fishing Guide
Hot Air Balloonist
Hunting Guide
Mountain Climbing Guide
Outfitter
Outdoor Adventure Guide
Rafting Guide
Home
44
Outdoor Sport and Recreational Guides (NOC 6442) continued…
Knowledge of a particular terrain or body of water, demonstrated ability in the guided activity, and
relevant licences are required for employment in this group.
Hot air balloon pilots require completion of 10 hours of ground school, 16 hours of pilot-in-command
experience and federal licensure.
Certification in first aid and CPR (cardiopulmonary resuscitation) may be required.
Limited
$17.50 hourly (2009)
*Source: (Employment Prospects - Labour Market Information HRSDC )
Parks Canada - Point Pelee National Park (www.pc.gc.ca/pn-np/on/pelee/index.aspx)
Windsor Mountain International (www.windsormountain.org)
Ojibway Nature Centre (www.ojibway.ca)
Pelee Wings Kayaks & Canoes (www.peleewings.ca)
Canada Adventure Vacations Guide (www.canada-adventures-guide.com)
Canadian Travel Adventures (www.canadiantraveladventures.com)
Council of Outdoor Educators (www.coeo.org/)
Hike Ontario (www.hikeontario.com/)
Ontario Federation of Anglers & Hunters (www.ofah.org/)
Ontario Federation of Snowmobile Clubs (www.ofsc.on.ca/)
Ontario Recreational Canoeing and Kayaking Association (ORCKA) (www.orca.on.ca/)
Ontario Sport Fishing Guides' Association (www.ontariofishcharters.ca/)
Ontario Trail Riders Association (OTRA) (www.otra.ca/)
Ontario Trails Council (OTC) (www.ontariotrails.on.ca/)
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45
Professional Occupations in Public Relations & Communications
NOC 5124
This unit group includes specialists in public relations and communications who develop and implement
communication and promotion strategies and information programs, publicize activities and events, and
maintain media relations on behalf of businesses, governments and other organizations, and for
performers, athletes, writers and other talented individuals. They are employed by consulting firms,
corporations, associations, government, social agencies, museums, galleries, public interest groups, and
cultural and other organizations, or they may be self-employed. Agents such as entertainment, literary
and sports agents are included in this unit group
Essential Skills:
Reading Text, Numeracy, Oral Communication, Working With Others, Problem Solving, Decision Making,
Critical Thinking, Computer Use, Continuous Learning, Fast-Paced Environment, Work Under Pressure,
Attention to Detail
Specialists in public relations and communications perform some or all of the following duties:
Develop, implement, and evaluate communications strategies and programs designed to inform
clients, employees, and the general public of initiatives and policies of businesses, governments,
and other organizations
Gather, research, and prepare communications material for internal and external audiences
Conduct public opinion and attitude surveys to identify the interests and concerns of key groups
served by their organization
Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Web
sites, and press releases
Develop and organize workshops, meetings, ceremonies, and other events for publicity,
fundraising, and information purposes
Prepare and deliver educational and publicity programs and informational materials to increase
awareness of museums, galleries, and other tourist attractions
Initiate and maintain contact with the media
Arrange interviews and news conferences
Act as spokesperson for an organization and answer written and oral inquiries
Co-ordinate special publicity events and promotions for internal and external audiences
Assist in the preparation of brochures, reports, newsletters, and other material
Represent and act as an agent for talented individuals, or individuals with specific occupational
expertise
Prepare or oversee preparation of sports, literary, performance, or other contracts
Literary agents specialize in representing specific types of authors and writers. Performance
agents specialize in representing specific singers, musicians, actors, or other performers. Sports
agents specialize in representing specific athletes, or sports teams
Home
46
Professional Occupations in Public Relations & Communications (NOC 5124) continued…
Communications Officer
Communications Specialist
Fundraising Consultant
Information Officer
Literary Agent
Media Co-Ordinator
Media Relations Officer
Museum Educator
Performers Agent
Press Secretary
Public Affairs Officer
Public Relations Consultant
Public Relations Officer
Publicist
Publicity Agent
A university degree or college diploma in public relations, communications, journalism, museology, or a
discipline related to a particular subject matter is usually required. Practitioner in public relations may
require an APR (Accredited in Public Relations) designation.
A helpful source for researching college and university programs is the Association of Universities and
Colleges in Canada (www.aucc.ca/can_uni/search/index_e.html)
Fair
$ 24.00 hourly (2009)
Hargreaves Stewart (http://hargreavesstewart.com)
Roberts Advertising & Marketing (www.robertsadvinc.com)
Balga Linda & Associates (519.253.5591)
Canadian Public Relations Society (www.cprs.ca/)
Cultural Careers Council Ontario (www.workinculture.on.ca/)
Cultural Human Resources Council (www.culturalhrc.ca/)
International Association of Business Communicators (IABC) (www.iabc.com/)
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47
Program Leaders & Instructors in Recreation, Sport & Fitness (Golf Pro)
NOC 5254
Program Leaders and Instructors in recreation, sport, and fitness lead and instruct groups and
individuals in recreational, sports, fitness, or athletic programs. They are employed by community
centres, sports and fitness clubs, outdoor centres, resorts, recreational facilities, health care facilities,
correctional institutions, government departments, private businesses, tourism associations, and similar
establishments.
Golf Professionals teach and promote the game of golf, and provide related services for golfers. Some
golf professionals play tournament golf; others manage golf and recreation facilities.
Essential Skills:
Oral Communication, Problem Solving, Job Task Planning and Organizing, Critical Thinking and Reading
Text
Program Leaders & Instructors perform some or all of the following duties:
Plan and carry out recreational, athletic, fitness, and sports activities
Assemble supplies and sports and game equipment
Demonstrate and instruct athletic, fitness or sports activities and techniques
Instruct groups and individuals in arts, crafts, and similar activities and lead groups and
individuals in recreational, or leisure programs
Attend to clients with special needs
Provide lifestyle awareness information
Conduct therapeutic recreational or athletic activities
Monitor recreational, sports or fitness activities to ensure safety and provide emergency or first
aid assistance when required
Enforce safety rules and regulations
Assist with co-ordination of special events
Schedule activities, keep logs, maintain records, and prepare reports
May train and supervise staff
May maintain and repair sports equipment
Golf Professionals perform some or all of the following duties:
Teach and promote all aspects of the sport
Provide related services (for example, golf club cleaning, storing and repair services, caddie
services, club and cart rentals)
Organize club tournament operations
Direct and maintain a golf program including practice ranges and putting greens
Represent the club in golf activities such as golf tournaments, clinics, and seminars
Manage a Pro Shop including recruiting, training and supervising staff, purchasing and
merchandising items for sale, and developing and managing budgets
Assist in the administration and management of the golf club
Home
48
Program Leaders & Instructors in Recreation, Sport & Fitness (NOC 5254) continued…
Golf Pro
Certified Personal Trainer
Aerobics Instructor
Camp Counsellor
Day Camp Leader
Fitness Instructor
Gymnastics Teacher
Lifeguard
Personal Trainer
Playground Worker
Recreation Program Leader
Riding Instructor
Ski Instructor / Ski Patrol
Swimming Instructor – Sports Instructor
Completion of secondary school is usually required. Completion of a college program in recreation or
physical education or extensive experience in a specific recreational or sports program activity is usually
required. Certification is usually required in a specific area of recreational, sports or fitness activity, such
as ski instructor or personal trainer, or in first aid or emergency care. Demonstrated ability in a particular
recreational, sports or fitness discipline is required. In addition to exceptional playing ability, golf
professionals need strong business skills. Membership in the Canadian Professional Golfers' Association
(CPGA) requires three years of related post-secondary education.
Good (2006)
$16.50 hourly (2009)
OntGolf.ca (List of Golf Courses) (www.ontgolf.ca)
On the Green Indoor Golf (www.onthegreenindoorgolf.com)
Ambassador Golf Club (www.ambassadorgolfclub.com)
Goodlife Fitness Clubs (www.goodlifefitness.com)
Windsor Squash & Fitness (www.windsorsquash.ca)
Canadian Professional Golfers' Association (www.cpga.com)
Canadian Association for Health, Physical Education, Recreation and Dance (www.cahperd.ca/)
Canadian Association of Snowboard Instructors (www.casi-acms.com/english/index_welcome.html)
Gymnastics Ontario (www.ogf.com/)
Parks and Recreation Ontario (PRO) (www.prontario.org/)
Ontario Underwater Council (www.underwatercouncil.com)
Canadian Fitness Professionals (www.canfitpro.net)
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Recreation, Sports & Fitness Program & Service Director (Golf Club Manager)
NOC 0513
This unit group includes managers who plan, organize, direct, control‟ and evaluate the operations of
comprehensive recreational, sports and fitness programs and services, national or provincial sports
governing agencies, and professional athletic teams. They are employed by municipalities, community
and private recreational and fitness organizations, sports governing agencies, and professional athletic
team organizations.
Golf Club General Managers are senior executives who report to an owner or board of directors on all
management functions, operating procedures, practices and financial results of a golf club. Working at
private or public courses, or at resort hotels, their duties require business, human resource, and financial
management skills. As with any management function, this position is varied and complex.
Essential Skills:
Oral Communication, Working with Others, Problem Solving, Decision Making, Critical Thinking, Job
Task Planning and Organizing, Computer Use, Continuous Learning
Managers and directors in this unit group perform some or all of the following duties:
Plan, organize, direct, control, and evaluate the operations of recreation, sports and fitness
programs, and services
Provide technical and professional advice on recreation, sports, and fitness matters
Prepare budget estimates and develop policies and procedures to implement programs
Manage the operations of a sports governing agency
Organize and administer national and provincial training, coaching, officiating and, other
programs associated with a particular sport
Manage the operations of a professional athletic team
Recruit professional coaches and athletes
Direct fundraising drives and arrange for sponsorships from public and private organizations
Develop long range plans and negotiate business contracts
Golf Club General Managers perform some or all of the following duties:
Offer tourism information and promote local area
Oversee golf shop operations
Complete financial management tasks, such as development of a budget and managing the
payroll
Oversee office operations
Oversee operation of retail and food and beverage outlets
Manage human resource functions, such as recruitment, training, and disciplining of staff
Oversee turf management, maintenance, and facility repair operations
Recruit and retain golf club members
Home
50
Recreation, Sports & Fitness Program & Service Directors (NOC 0513) continued…
Fitness Club / Centre Manager
Health Club / Spa Manager
Golf Club Manager
Professional Athletes Team Manager
Recreation Centre Director
Entertainment, Sports & Leisure Director
A university degree in recreology, physical education, sports administration, or a related field or a college
diploma in recreation management or sports administration is usually required.
Several years of experience in an occupation related to recreation and sports administration, consulting
or programming are usually required. Some directors of recreation may be required to have a Municipal
Recreation Director's Certificate. Executive directors of sports governing agencies may be required to
have coaching certification in a particular sport.
Golf Club General Managers require a secondary school diploma. Degree or diploma in business,
tourism, or recreation is an asset, as is knowledge of the Golf Club General Manager National
Occupational Standards. Membership in or certification from professional golf associations may be
necessary.
openings
$30.60 hourly (2009)
*Source: (Employment Prospects – Working in Canada)
OntGolf.ca (List of Golf Courses) (www.ontgolf.ca)
On the Green Indoor Golf (www.onthegreenindoorgolf.com)
Goodlife Fitness Clubs (www.goodlifefitness.com)
Windsor Squash & Fitness (www.windsorsquash.ca)
Golf Club General Manager National Occupational Standards
Ontario Recreation Facilities Association (ORFA) (www.orfa.com/)
Ontario Golf Superintendents‟ Association (www.golfsupers.on.ca)
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51
Retail Trade Managers (Golf Shop Manager)
NOC 0621
Retail Trade Managers plan, organize, direct, control, and evaluate the operations of establishments
that sell merchandise or services on a retail basis. Retail trade managers are employed by retail sales
establishments, or they may own and operate their own store.
Golf Shop Managers plan, organize, direct, and control the operations of the Pro-Shop. They also coordinate and direct the activities of staff, overseeing not only the day-to-day tasks, but the hiring, training
and, evaluating of staff members as well. They work closely with all department heads and maintain
superior relationships with guests, members, and suppliers.
Essential Skills:
Decision Making, Finding Information, Job Task Planning and Organizing, Oral Communication, Problem
Solving, Significant Use of Memory, Working with Others, Data Analysis, Money Math, Numerical
Estimation, Scheduling or Budgeting and Accounting
Retail Trade Managers perform some or all of the following duties:
Plan, direct, and evaluate the operations of establishments engaged in retail sales or of
departments in such establishments
Manage staff, assign duties, determine staffing requirements, and hire or oversee hiring of staff
Study market research and trends to determine consumer demand, potential sales volumes, and
effect of competitors‟ operations on sales
Determine merchandise and services to be sold, and implement price and credit policies
Locate, select, and procure merchandise for resale
Develop and implement marketing strategies
Plan budgets and authorize expenditures
Golf Shop Managers perform some or all of the following:
Design, promote, and direct all golf activities
Prepare budgets for golf operations
Order merchandise for golf shop
Order supplies associated with golf activities
Maintain attractive, orderly appearance in pro shop
Supervise staff in golf cart maintenance, turf maintenance, golf shop, golf professionals, and
other on-course personnel
Organize charges and collect fees for all golf-related activities
Conduct golf clinic and training programs
Market and organize all public and club tournaments
Interpret and enforce golf rules and regulations
Interprets and enforces facility policies, rules and regulations
Handle general administration of any future golf memberships
Home
52
Retail Trade Managers (Golf Shop Manager) (NOC 0621) continued…
Store Manager
Pro Shop Manager
Assistant Manager
Department Store Manager
Bookstore Manager
Clothing Store Manager
Service Station Manager
Supermarket Manager
Car Dealership Manager
Travel Agency Manager
Variety Store Manager
Tour and Travel Manager
Completion of secondary school is required. A university degree or college diploma in business
administration or other field related to the product or service being sold may be required. Several years of
related retail sales experience at increasing levels of responsibility are usually required.
Golf Shop Managers require a secondary school diploma, as is several years of related retail sales
experience with increasing levels of responsibility. A diploma or degree in tourism, business or
management may be necessary.
Fair
$ 16.40 hourly (2009)
Windsor-Detroit Tunnel Duty Free Shop Inc. (www.tunneldutyfree.com/)
Downtown Windsor Business Improvement Area (www.downtownwindsor.ca/)
Devonshire Mall (www.devonshiremall.com)
Ontario Golf Superintendents‟ Association (www.golfsupers.on.ca)
Canadian Golf Superintendents Association (CGSA) (www.golfsupers.com)
Canadian Institute of Retailing & Services (www.ciras.com/)
Canadian Professional Sales Association (www.cpsa.com/)
Retail Merchants‟ Association of Canada (www.rmacanada.com/)
Direct Sellers Association of Canada (www.dsa.ca)
Home
53
Sales, Marketing & Advertising Managers
NOC 0611
Sales, Marketing and Advertising Managers plan, organize, direct, control, and evaluate the activities
of establishments and departments involved in commercial, industrial, wholesale, and e-business sales,
marketing, advertising, and public relations. They are employed by commercial, industrial and wholesale
establishments, marketing and public relations consulting companies, and government departments
Sales and Marketing Directors are responsible for establishing and directing the marketing and sales
activities of an organization. They may work for a company in the attractions sector, such as a zoo,
museum, amusement park, or heritage site, or they may work in other sectors of tourism, for hotels,
resorts, tour companies, convention centres, transportation companies, etc. Sales and marketing
directors direct the activities of staff involved in sales, marketing, advertising, and public relations, and in
doing so, they impact the direction and goals of a company.
Essential Skills:
Oral Communication, Working with Others, Computer Use, Problem Solving, Job Task Planning and
Organizing, Writing, Reading Text, Document Use, Finding Information, Critical Thinking, Decision
Making, Continuous Learning, Numeracy
Sales managers plan, direct and evaluate the activities of sales departments in commercial,
industrial, wholesale, and other non-retail establishments
Marketing managers establish distribution networks for products and services, initiate market
research studies, and analyze their findings, assist in product development, and direct and
evaluate the marketing strategies of establishments
Advertising managers plan, direct ,and evaluate the activities of firms and departments that
develop and implement advertising campaigns to promote the sales of products and services
Public relations managers direct and evaluate establishments, and departments that develop and
implement communication strategies and information programs, publicize activities and events,
and maintain media relations on behalf of businesses, governments and other organizations
E-business managers plan, organize, direct, control, and evaluate the design, development and
maintenance of Internet and Intranet sites to manage an organization‟s Internet presence
including public relations, communications, and commercial activities
Sales and Marketing Directors perform some or all of the following:
Promote products and services
Identify and solicit new clients or target groups
Prepare sales reports and track activities
Estimate or quote prices, credit terms, warranties, and delivery dates
Prepare sales contracts, process orders, and make delivery arrangements
May help set direction or guidelines, and assign or review work of others
May help organize and conduct sales campaigns
Participate in trade shows or other promotions
Home
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Sales, Marketing & Advertising Managers (NOC 0611) continued…
Manager, E-Business
Marketing Manager
Promotions Manager
Regional Sales Manager
Sales and Marketing Manager
Advertising Manager
Corporate Sales Manager
Internet Communications Manager
Director of Sales & Marketing
Sales and marketing managers
A university degree or college diploma in business administration or in a related field with a specialization
in sales or marketing and several years of experience as a sales or marketing representative, or in a
related occupation are required.
Advertising and public relations managers
A university degree or college diploma in public relations, communications, marketing, journalism, or in a
related field and several years of experience as an advertising officer, public relations officer, or
communications officer, or in a related occupation are required.
E-business managers
A university degree or college diploma in a field related to Web site content and experience in Web site
design, interactive media development, data administration, or information systems analysis, or
experience related to Web site content are usually required.
openings.
$26.50 hourly (2009)
Canadian Institute of Marketing (www.cinstmarketing.ca/)
Canadian Marketing Association (www.the-cma.org/)
Ontario Imported Wine-Spirit-Beer Association (OIWSBA) (www.oiwsba.com/oiwsba/index.html)
Institute of Communication Agencies (www.icacanada.ca/)
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55
Supervisors, Landscape & Horticulture
NOC 8256
Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit
groups: Landscaping and Grounds Maintenance Labourers (8612) and Nursery and Greenhouse
Workers (8432). They are employed by landscaping companies, cemeteries, lawn care and tree service
companies, nurseries and greenhouses, and by landscaping departments of government and private
establishments.
Essential Skills:
Supervise and co-ordinate the activities of workers who perform the following duties:
Maintain lawns, gardens, athletic fields, golf courses, cemeteries, parks, interior plantscapes, and
other landscaped areas
Spread topsoil and lay sod
Spray, prune, cut, and remove trees and shrubs
Construct landscape and landscape structures
Plant, cultivate, and harvest trees, shrubs, flowers, and plants
Establish work schedules and procedures and co-ordinate activities with other work units
Resolve work-related problems and prepare and submit progress and other reports
Train workers in job duties and company policies
Requisition supplies and materials
May perform the same duties as workers supervised
Groundskeeping Supervisor
Horticulture Workers Supervisor
Landscaping Foreman/Woman
Park Supervisor, Grounds Maintenance
Supervisor, Nursery Workers
Supervisor, Maintenance Worker – Campground
Lawn Care Supervisor
Country Club Grounds Supervisor
Home
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Supervisors, Landscape & Horticulture (NOC 8256) continued…
Completion of secondary school is usually required. Experience in the occupation supervised is required.
A provincial license to apply chemical fertilizers, fungicides, herbicides and pesticides may be required.
openings.
$17.05 hourly (2009)
Bellaire Landscape Inc. (www.bellairelandscape.com)
Suburban Landscaping (www.creativehomescapes.ca)
City of Windsor (http://citywindsor.ca)
Valente Turf Contractors (519.945.8681)
Border City Landscaping (519.979.3900)
Quinlan Inc. (519.723.4690)
Siefker Inc. (519.737.8881)
Canadian Nursery Landscape Association (www.canadanursery.com)
Landscape Ontario Horticultural Trades Association (www.hort-trades.com)
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57
Food and Beverage
Bakers ..........................................................................................................................................................58
Bartenders ...................................................................................................................................................60
Chefs (Executive Chefs) ..............................................................................................................................62
Cooks ...........................................................................................................................................................64
Food & Beverage Servers ...........................................................................................................................66
Food Service Supervisors (Catering Sales Co-ordinator) ...........................................................................68
Food Counter Attendants, Kitchen Helpers & Related Occupations ..........................................................70
Maîtres d‟hôtel and Hosts/Hostesses ..........................................................................................................72
Restaurant & Food Service Managers (Catering Managers) ......................................................................74
Home
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Bakers
NOC 6252
Bakers prepare bread, rolls, muffins, pies, pastries, cakes, and cookies in retail and wholesale bakeries,
and dining establishments. They are employed in bakeries, supermarkets, catering companies, hotels,
restaurants, hospitals, and other institutions, or they may be self-employed. Bakers who are supervisors
are included in this unit group.
Essential Skills:
Document Use, Oral Communication, Reading Text, Problem Solving, Measurement and Calculation
Bakers perform some or all of the following duties:
Prepare dough for pies, bread and rolls and sweet goods, and prepare batters for muffins,
cookies, cakes, icings and frostings according to recipes or special customer orders
Operate machinery
Bake mixed dough‟s and batters
Frost and decorate cakes or other baked goods
Ensure quality of products meets established standards
Draw up production schedule to determine type and quantity of goods to produce
Purchase baking supplies
May oversee sales and merchandising of baked goods
May hire, train and supervise baking personnel and kitchen staff
Baker
Baker Apprentice
Bakery Supervisor
Head Baker
Typical Employers:
Hospitals
Restaurants
Supermarkets
Bakeries
Hotels
Catering Companies
Home
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Bakers (NOC 6252) continued…
Employment in this area may require a combination of education, experience, or other attributes.
Completion of secondary school is usually required. Completion of a three or four-year apprenticeship
program for bakers or completion of a college or other program for bakers is usually required although
this is a voluntary trade. On-the-job training may be provided. Experienced bakers may advance to
supervisory positions or start their own businesses. With additional training, bakers can transfer their
skills to related occupations such as cook, pastry cook, cake decorator, baking instructor, or supplycompany salesperson.
Trade certification for this occupation is available in Ontario, but it is not a compulsory work requirement
for the occupation in the province. However, it does indicate a certain level of achievement that is
required by many employers. Inter-provincial (Red Seal) trade certification, which allows qualified bakers
to work in other provinces and territories, is available for this trade.
The Ontario government supports programs that can help newcomers get their license or certificate in
their profession or trade so that they can work in Ontario. For more information, visit the Ministry of
Citizenship and Immigration website at (www.citizenship.gov.on.ca/english/working/experience/)
Limited
$ 11.45 hourly (2009)
*Source: (Employment Prospects and Average Wage – Labour Market Information)
Zehrs (www.zehrs.ca)
Metro Grocery Store (www.metro.ca)
St. Clair Centre for the Arts (www.stclaircentre.ca)
Ciociaro Club & Multiplex (www.ciociaroclub.com)
Culinary Guild of Windsor (www.culinaryguildofwindsor.ca)
Baking Association of Canada (www.baking.ca)
Canadian Pastry Chefs Guild (www.canadianpastrychefsguild.ca)
Canadian Food Industry Council (www.canadianfoodindustrycouncil.com)
Culinary Guild of Windsor (www.culinaryguildofwindsor.ca/)
Interprovincial Standards “Red Seal” Program (www.red-seal.ca)
Ministry of Training, Colleges and Universities
(www.edu.gov.on.ca/eng/training/apprenticeship/appren.html)
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Bartenders
NOC 6452
Bartenders mix and serve alcoholic and non-alcoholic beverages. They are employed in restaurants,
hotels, bars, taverns, private clubs, banquet halls, and other licensed establishments. Supervisors of
bartenders are included in this unit group.
Essential Skills:
Job Task Planning and Organizing, Measurement and Calculation, Money Math, Oral Communication,
Significant Use of Memory
Bartenders perform some or all of the following duties:
Take beverage orders from serving staff or directly from patrons
Mix liquor, soft drinks, water, and other ingredients to prepare cocktails and other drinks
Prepare mixed drinks, wine, draft or bottled beer, and non-alcoholic beverages for food and
beverage servers or serve directly to patrons
Collect payment for beverages and record sales
Maintain inventory and control of bar stock and order supplies
Clean bar area and wash glassware
Ensure compliance with provincial/territorial liquor legislation and regulations
May train and supervise other bartenders and bar staff
May hire and dismiss staff
Bar Attendant
Barkeeper
Bartender
Head Bartender
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Bartenders (NOC 6452) continued…
Completion of secondary school may be required. Completion of college or other program in bartending
– OR – Completion of courses in mixing drinks is usually required. Responsible beverage service
certification may be required.
Local Training Information for Bartenders in the area Windsor-Sarnia Area, Ontario. Training is usually
provided on the job, either informally or through a structured company program.
Formal bartenders may require completion of college or vocational school courses. Wine stewards may
require courses in wine selection and service or experience as a captain or formal server.
Local community trainers offer hospitality and customer service training/workshops.
Smart Serve Ontario developed a responsible service training program for individuals who serve alcohol
beverages or work where alcoholic beverages are served in the Province of Ontario.
(https://smartserve.org/about_us.asp)
Fair
$ 11.00 hourly (2009)
The Loft (www.loftwindsor.com)
Cheetah‟s, Danny‟s, Leopards (www.katzmanenterprises.com)
Sanson Estate Winery (www.sansonestatewinery.com)
Viewpointe Estate Winery (www.viewpointewinery.com)
Windsor Raceway Inc. (www.windsorraceway.com/)
Downtown Windsor Business Improvement Association (www.downtownwindsor.ca)
Smart Serve Ontario (https://smartserve.org/)
Working in Canada Video Centre – Bartender (www.workingincanada.gc.ca/video-eng.do?noc=6452)
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Chefs (Executive Chefs)
NOC 6241
This unit group includes various types of chefs who plan and direct food preparation and cooking
activities, and who prepare and cook meals and specialty foods. They are employed in restaurants,
hotels, hospitals, and other health care institutions, central food commissaries, clubs and similar
establishments, and on ships.
Executive Chefs oversee food preparation and cooking activities in a facility or for several restaurants in
an establishment or chain. They supervise chefs, sous chefs, line cooks, and kitchen helpers. An
executive chef researches and responds to trends in the food industry, plans and writes menus, manages
finances, and supervises kitchen operations.
Essential Skills:
Finding Information, Continuous Learning
Executive Chefs perform some or all of the following duties:
Plan and direct food preparation and cooking activities of several restaurants in an establishment,
restaurant chains, hospitals, or other establishments with food services
Consult with clients regarding weddings, banquets and specialty functions
Plan menus and ensure food meets quality standards
Estimate food requirements and may estimate food and labour costs
Supervise activities of sous-chefs, specialist chefs, chefs and cooks
Arrange for equipment purchases and repairs
Recruit and hire staff
May prepare and cook food on a regular basis, or for special guests or functions
Sous-chefs perform some or all of the following duties:
Supervise activities of specialist chefs, chefs, cooks, and other kitchen workers
Demonstrate new cooking techniques and new equipment to cooking staff
May plan menus and requisition food and kitchen supplies
May prepare and cook meals or specialty foods
Chefs and specialist chefs perform some or all of the following duties:
Prepare and cook complete meals or specialty foods, such as pastries, sauces, soups, salads,
vegetables and meat, poultry and fish dishes, and create decorative food displays for special
events such as banquets
Instruct cooks in preparation, cooking, garnishing, and presentation of food
May Create new recipes, plan menus
Supervise cooks and other kitchen staff
May requisition food and kitchen supplies
Home
63
Chefs (NOC 6241) continued…
Chef
Chef De Cuisine
Chef De Partie
Corporate Chef
Executive Chef
Executive Sous-Chef
Head Chef
Master Chef
Pastry Chef
Saucier
Sous-Chef
Specialist Chef
Completion of secondary school is usually required. Completion of an apprenticeship program, formal
training abroad, or equivalent training and experience are required. Interprovincial trade certification (Red
Seal) is also available to qualified chefs. There is some mobility among the various types of chefs.
Executive chefs must have managerial skills and may progress to senior managerial positions in food
preparation establishments.
Trade certification for the cook‟s trade is available in Ontario but it is not a compulsory work requirement.
However, it does indicate a certain level of achievement and is required by some employers. This may be
a first step in a career path towards becoming a chef.
Fair
$15.55 hourly (2009)
Ciociaro Club of Windsor Inc. (www.ciociaroclub.com/)
St. Clair College Centre for the Arts (www.stclaircentre.ca)
Canadian Culinary Federation (www.ccfcc.ca)
Canadian Food Industry Council (www.canadianfoodindustrycouncil.com/)
Canadian Restaurant and Foodservices Association (www.crfa.ca)
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Cooks
NOC 6242
Cooks prepare and cook a wide variety of foods. They are employed in restaurants, hotels, hospitals and
other health care institutions, central food commissaries, educational institutions, and other
establishments. Cooks are also employed aboard ships and at construction and logging campsites.
Apprentice cooks are included in this unit group. Cooks may specialize in preparing and cooking ethnic
cuisine or special dishes
Essential Skills:
Cooks perform some or all of the following duties:
Prepare and cook complete meals or individual dishes and foods
Prepare and cook special meals for patients as instructed by dietitian or chef
Schedule and supervise kitchen helpers
Oversee kitchen operations
Maintain inventory and records of food, supplies and equipment
May set up and oversee buffets
May clean kitchen and work area
May plan menus, determine size of food portions, estimate food requirements and costs, and
monitor and order supplies
May hire and train kitchen staff
Apprentice Cook
Dietary Cook
First Cook
Grill Cook
Institutional Cook
Short-Order Cook
Line Cook
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Cooks (NOC 6242) continued…
Employment in this area may require a combination of education, experience or other attributes.
Completion of secondary school is usually required. Completion of an apprenticeship program for cooks
– OR – Completion of college or other program in cooking or several years of commercial cooking
experience are required. Trade certification is available in most provinces. Interprovincial trade
certification (Red Seal) is also available to qualified cooks.
Certification for the cook‟s trade is available in Ontario but it is not a compulsory work requirement.
Certification, however, does indicate a certain level of achievement and is required by some employers.
Some colleges offer post-secondary programming related to culinary trades which can be helpful in
securing employment as an apprentice. A helpful source for researching college programs is the Ontario
Colleges.ca website (www.ontariocolleges.ca/portal/page/portal/ONTCOL/Home)
Fair
$ 10.25 hourly (2009)
Ciociaro Club of Windsor Inc. (www.ciociaroclub.com/)
Canadian Culinary Association (www.ccfcc.ca)
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66
Food & Beverage Servers
NOC 6453
Food and beverage servers request orders from and serve food and beverages to guests. They are
employed in restaurants, dining rooms, fast food outlets, hotels, private clubs, convention centres, and on
cruise ships. They are very familiar with the foods and beverages that are served at the establishment in
which they work. They have knowledge of service techniques and are able to work efficiently and
unobtrusively around guests. This position is fast-paced, especially during busy times. Servers usually
receive gratuities, and may also receive meals or discounts on meals when at work.
Good communication skills are required of food and beverage servers, as is a professional appearance
and attitude. Excellent customer service skills are also required, as is cash handling experience. In
addition, food and beverage servers must be of legal drinking age if they are serving alcohol. Desirable
skills and experience include time management skills, knowledge of health and safety regulations, and
knowledge of the products, facility, sector and industry.
Essential Skills:
Food and beverage servers perform some or all of the following duties:
Greet patrons, present menus, make recommendations, and answer questions regarding food
and beverages
Take orders and relay to kitchen and bar staff
Recommend wines that complement patrons‟ meals
Serve food and beverages
Prepare and serve specialty foods at patrons‟ tables
Present bill to patrons and accept payment
Order and maintain inventory of wines and wine glassware
Perform sensory evaluation of wines
Banquet Server
Captain Waiter/Waitress
Chief Wine Steward
Waiter/Waitress
Food and Beverage Server
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Food & Beverage Servers (NOC 6453) continued…
Employment in this area may require a combination of education, experience or other attributes.
Completion of secondary school may be required. Formal waiters and waitresses may require completion
of college or vocational school courses. Apprenticeship training programs for food and beverage servers
are available in some provinces. On-the-job training is usually provided. Wine stewards may require
courses in wine selection and service or experience as a captain waiter or waitress or formal waiter or
waitress.
Some colleges offer post-secondary programming related to food and beverage servers which can be
helpful in securing employment as an apprentice. A helpful source for researching college programs is
the Ontario Colleges.ca website (www.ontariocolleges.ca/portal/page/portal/ONTCOL/Home)
Fair
$10.95 hourly (2009)
255 Downtown (www.255downtown.com)
Boppers Café (www.bopperscafe.com)
Mancuso‟s Trattoria (519.254.6213)
Keg Steakhouse & Bar (519.254.1646)
Smart Serve Ontario (https://smartserve.org/about_us.asp)
Canadian Tourism and Human Resource Council (www.cthrc.ca)
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Food Service Supervisors (Catering Sales Co-ordinator)
NOC 6212
Food service supervisors supervise, direct, and co-ordinate the activities of workers who prepare, portion,
and serve food which could include kitchen and bar staff and food and beverage servers. They are
employed by hospitals and other health care establishments, and by cafeterias, catering companies and
other food service establishments. Food and beverage supervisors have excellent communication and
human resource management skills. During peak hours (meal times), they may assist in seating or
serving customers.
Catering Sales Co-ordinator drafts proposals, creates sample menus, and presents them to the client.
Once the client is satisfied with all aspects of the proposal, the catering sales manager prepares the
contract for the client to sign. Most employers will provide a template for these documents. The catering
sales manager assumes responsibility for set-up and execution of events. Communication with the client
as well as the catering team (director of catering, banquet captain, and food service staff) is imperative to
a successful event. They are responsible for communicating all requests from the client to the right
people at the right time. Read more Job Description for a Catering Sales Co-ordinators at
(http://www.ehow.com/facts_5506397_job-description-catering-sales-manager.html#ixzz1BK5tLvXz)
Essential Skills:
Food service supervisors perform some or all of the following duties:
Supervise, co-ordinate, and schedule the activities of staff who prepare, portion and serve food
Estimate and order ingredients and supplies required for meal preparation
Prepare food order summaries for chef according to requests from dieticians, patients in
hospitals, or other customers
Establish methods to meet work schedules
Maintain records of stock, repairs, sales and wastage
Train staff in job duties, and sanitation and safety procedures
Supervise and check assembly of regular and special diet trays and delivery of food trolleys to
hospital patients
Ensure that food and service meet quality control standards
May participate in the selection of food service staff and assist in the development of policies,
procedures, and budgets
May plan cafeteria menus and determine related food and labour costs
Cafeteria Supervisor
Canteen Supervisor
Catering Supervisor
Food Service Supervisor
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Food Service Supervisors (Catering Sales Co-ordinator) (NOC 6212) continued…
Completion of secondary school is usually required. Completion of a community college program in food
service administration, hotel and restaurant management or related discipline – OR – Several years of
experience in food preparation or service are required.
A helpful source for researching college programs is the Ontario Colleges.CA website
Good (2006)
$12.55 hourly (2009)
Koolini Italian Eatery (www.koolinis.ca)
University of Windsor-Catering Services (www.uwindsor.ca/catering/)
Ciociaro Club (www.ciociaroclub.com)
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Food Counter Attendants, Kitchen Helpers & Related Occupations
NOC 6641
Workers in this unit group include counter attendants, food preparers, kitchen helpers, food service
helpers, and dishwashers. Counter attendants and food preparers, prepare, heat, and finish cooking
simple food items, and serve customers at food counters. Kitchen helpers, food service helpers, and
dishwasher‟s clear tables, clean kitchen areas, wash dishes, and perform various other activities to assist
workers who prepare or serve food and beverages. They are employed by restaurants, cafes, hotels, fast
food outlets, cafeterias, hospitals, catering companies, and other establishments. Kitchen helpers have
knowledge of general kitchen operations and of general food storage guidelines. This position gives
kitchen helpers the opportunity to learn about kitchen and restaurant operations and the opportunity to
work with and learn from chefs.
Essential Skills:
Food Service Counter Attendants and food preparers perform some or all of the following duties:
Take customers‟ orders
Clean, peel, slice, and trim foodstuffs using manual and electric appliances
Prepare food such as sandwiches, hamburgers, salads, milkshakes, and ice cream dishes
Portion & wrap food or place it directly on plates for service to patrons, and package take-out food
Serve customers at counters or buffet tables
Stock refrigerators and salad bars, and keep records of the quantities of food used
May receive payment for food items purchased
Kitchen Helpers perform some or all of the following duties:
Wash and peel vegetables and fruit
Wash work tables, cupboards, and appliances
Remove trash and clear kitchen garbage containers
Unpack and store supplies in refrigerators, cupboards, and other storage areas
Sweep and mop floors, and perform other duties to assist cook and kitchen staff
Food Service Helpers perform some or all of the following duties:
Clear and clean tables and trays in eating establishments
Bring clean dishes, flatware, and other items to serving areas and set tables
Replenish condiments and other supplies at tables and in serving areas
Remove dishes before and after courses
Perform other duties such as scraping and stacking dishes
Dishwashers perform some or all of the following duties:
Wash dishes, glassware, flatware, pots and pans using dishwasher or by hand
Place dishes in storage area
Scour pots and pans, and may clean and polish silverware
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Food Counter Attendants, Kitchen Helpers & Related Occupations (NOC 6641) continued…
Bartender Helper
Bus Boy/Girl
Cook‟s Helper
Counter Attendant
Dishwasher
Fast-Food Preparer
Food Counter Attendant
Food Preparer
Food Service Helper
Ice Cream Counter Attendant
Kitchen Helper
Salad Bar Attendant
Sandwich Maker
Some secondary school education is usually required. On-the-job training is provided.
There is considerable mobility among jobs in this unit group. Movement into other occupations within
food preparation and service, such as cook or waiter, is possible with further training and experience.
Good
$10.25 hourly (2009)
McDonald‟s Canada (www.mcdonalds.ca)
Tim Hortons (www.timhortons.com)
Canadian Restaurants and Foodservices Association (www.crfa.ca/)
Tourism Windsor, Essex, Pelee Island (www.visitwindsoressex.com)
Southern Ontario Tourism (www.soto.on.ca)
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Maîtres d’hôtel and Hosts/Hostesses
NOC 6451
Maîtres d‟hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining
rooms, private clubs, cocktail lounges, and similar establishments.
Essential Skills:
Decision Making, Job Task Planning and Organizing, Money Math, Numerical Estimation, Oral
Communication, Scheduling or Budgeting and Accounting
Maîtres d‟hôtel and hosts/hostesses perform some or all of the following duties:
Receive and record patrons‟ reservations and assign tables
Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other
seating areas
Speak with patrons to ensure satisfaction with food and service, and attend to complaints
Order necessary dining room supplies and equipment
Inspect dining and serving areas and equipment
Supervise and co-ordinate activities of food and beverage servers and other serving staff
Accept payment from patrons for food and beverage
Maintain financial statements and records and ensure safe-keeping
Prepare work schedules and payrolls
Interview candidates for food and beverage server positions and train new employees
May be responsible for marketing and advertising the dining establishment
Host/Hostess, Food Service
Maître d‟
Maître d‟hôtel
Restaurant Host/Hostess
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Maîtres d’hôtel and Hosts/Hostesses (NOC 6451) continued…
Completion of secondary school is usually required. Several weeks of on-the-job training are usually
required. Maîtres d‟hôtel require experience as a formal or captain waiter/waitress, or other food service
experience.
openings
High Wage (Provincial)
$13.85 hourly (2009)
Per Bacco Ristorante (www.perbacco.ca0
The Keg Steakhouse and Bar (www.kegsteakhouse.com/)
Mancuso‟s Trattoria (519.254.6213)
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Restaurant & Food Service Managers (Catering Managers)
NOC 0631
Restaurant and Food Service Managers plan, organize, direct, control, and evaluate the operations of
restaurants, bars, hotels, resorts cafeterias, and other food and beverage services. They are employed in
food and beverage service establishments, or they may be self-employed. Food and beverage managers
still require great customer skills but apply management skills ensuring the labour and financial goals of
the organization are maintained.
Catering Managers oversee all aspects of catering services in hotels, resorts, private clubs, and events
and conferences. The catering manager develops, implements, and monitors standards of service and
coordinates catering activities amongst staff to ensure that a high quality of production and service is
consistently maintained. The catering manager may also develop and administer budgets, control costs,
and assist with sales and marketing.
Essential Skills:
Numeracy, Decision Making, Finding Information, Job Task Planning and Organizing, Problem Solving,
Oral Communication, Significant Use of Memory, Working with Others
Restaurant and Food Service Managers perform some or all of the following duties:
Plan, organize, direct, control, and evaluate the operations of a restaurant, bar, cafeteria, or other
food or beverage service
Determine type of services to be offered and implement operational procedures
Recruit staff and oversee staff training
Manage human resources, such as recruitment, hiring, training, and scheduling
Control inventory, monitor revenues, and modify procedures and prices
Resolve customer complaints and ensure health and safety regulations are followed
Negotiate arrangements with suppliers for food and other supplies
Negotiate arrangements with clients for catering or use of facilities for banquets or receptions
Catering Managers perform some or all of the above duties as well as the following:
Keep records of payment and expense
Assist in promotion and sales
Conduct regular inspections of operation
Consult with clients, providing plans and cost estimates
Maintain contact with clients before, during, and after event to ensure satisfaction
May assist in menu planning
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Restaurant & Food Service Managers (NOC 0631) continued…
Assistant Manager, Restaurant
Banquet Manager
Bar Manager
Cafeteria Manager
Catering Service Manager
Dining Room Manager
Food Services Manager
Hotel Food and Beverage Service Manager
Restaurant Manager
Restaurateur – Food Services
Completion of a college or other program related to hospitality, or food and beverage service
management is usually required. Several years of experience in the food service sector, including
supervisory experience, are required. Courses in management, marketing, accounting, alcohol service,
safe food handling, first aid, and service training are assets, as is knowledge of the Occupational
Catering Manager Standards.
Good
$ 29.25 hourly (2009)
The Verdi Club (www.verdiclub.com)
Fogolar Furlan Club (www.fogolar.com/)
Giovanni Caboto Club (www.cabotoclub.com/)
CTHRC Occupational Standards (http://emerit.ca/en/free_downloads/occupational_standards.aspx)
Ontario Restaurant Hotel & Motel Association (www.orhma.com/)
Canadian Association of Foodservice Professionals (www.cafp.com/)
Canadian Institute of Food Science & Technology (www.cifst.ca/)
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Travel Services
Administrative Clerks (Registration Clerk)...................................................................................................77
Conference & Event Planners (Special Events Co-ordinator) ....................................................................79
Customer Service, Information & Related Clerks (Tourist Information Clerks) ..........................................81
Photographers (Photojournalists) ................................................................................................................83
Retail Salespersons & Sales Clerks ............................................................................................................85
Retail Trade Managers (Travel Agency Manager) ......................................................................................87
Sales, Marketing & Advertising Managers (Travel Trade Sales Managers) ...............................................89
Senior Managers – Trade Broadcasting & Other Services (Tour Operators) .............................................91
Tour & Travel Guides (Tour Directors) ........................................................................................................93
Travel Counselor (Travel Agent) .................................................................................................................95
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Administrative Clerks (Registration Clerk)
NOC 1441
Administrative Clerks compile, verify, record, and process forms and documents, such as applications,
licenses, permits, contracts, registrations, and requisitions, in accordance with established procedures,
guidelines, and schedules.
Registration Clerks look after all aspects of registering delegates to a meeting, conference or event.
Much is done prior to the event, such as researching the list of potential clients, preparing the registration
package materials and then sending them out. When forms are returned, the information is collated, and
an attendee list is prepared. During the event, a registration clerk keeps track of the number of attendees,
and may help or oversee the work of the trade show guides.
Essential Skills:
Reading Text, Document Use, Numeracy, Oral Communication, Working with Others, Problem Solving,
Decision Making, Critical Thinking, Job Task Planning and Organizing, Finding Information, Computer
Use, Continuous learning
Administrative Clerks perform some or all of the following duties:
Compile, verify, record, and process applications, licences, permits, contracts, registrations,
requisitions, and other forms and documents in accordance with established procedures and
schedules using computerized and manual processing systems
Authorize and issue licences, permits, registration papers, reimbursements, or other material after
requesting documents have been processed and approved
Maintain inventory of office supplies and order supplies as required
Prepare reports and presentations and provide information to staff and general public regarding
company and program rules, regulations, and procedures
Assist in the co-ordination of administrative procedures such as budget submissions, contracts
administration, and work schedules
May be responsible for some accounting tasks
May organize and co-ordinate flow of work for general office clerks and data entry clerks
Registration Clerks perform some or all of the following duties:
Prepare and send mailings to members and other attendees
Set up registration area and system for tracking pre-registered delegates
Greet/register delegates
Provide information, give directions, and answer enquiries
Record and report attendance figures
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Administrative Clerks (NOC 1441) continued…
Registrations Clerk
Administrative Clerk
Application Clerk
Authorization Clerk
By-Law Clerk
Customs Clerk
Documentation Clerk
Import Clerk
Licence Clerk
Office Administration Clerk
Registry Clerk
Warranty Clerk
Completion of college or other courses in business administration is usually required. Ability to operate a
computer may be required as most administrative transactions now involve computer entries. Some
clerical experience may also be required.
Necessary skills for Registration Clerks include good communication and organizational skills. Cash
handling experience is also required. Desired background includes meeting and convention experience,
registration experience, and customer service experience. Time management skills are also an asset.
Average over the period from 2009 to 2013
$16.95 hourly (2009)
*Source: (Employment Prospects – Ontario JobFutures / Average Wage – Working in Canada)
Freed Orman Conference Centre (www.assumptionu.ca/freedorman_centre.php)
The Verdi Club (www.verdiclub.com)
Giovanni Caboto Club (www.cabotoclub.com/)
Nouveau Event Planning (www.nouveauevent.com)
Canadian Club Brand Center (www.canadianclubwhisky.com)
Associations and Related Websites:
Archives Association of Ontario (http://aao.fis.utoronto.ca/)
International Association of Administrative Professionals – Ontario Division
(www.iaap-ontariodivision.org)
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Conference & Event Planners (Special Events Co-ordinator)
NOC 1226
Conference and event planners plan, organize and co-ordinate conferences, conventions, meetings,
seminars, exhibitions, trade shows, festivals, and other events. They are employed by tourism
associations, trade and professional associations, convention and conference centres, governments, and
by conference and event planning companies. This is a creative position, sometimes allowing
opportunities for testing new ideas and themes. Like an event co-ordinator, those who make a career of
event management often move from one contract to another.
Essential Skills:
Solving, Significant Use of Memory, Working with Others
Conference and event planners perform some or all of the following duties:
Meet with trade and professional associations and other groups to promote and discuss
conference, convention, and trade show services
Meet with sponsors and organizing committees to plan scope and format of events, to establish
and monitor budgets and to review administrative procedures and progress of events
Co-ordinate services for events, such as accommodation and transportation for participants,
conference and other facilities, catering, signage, displays, translation, special needs
requirements, audio-visual equipment, printing, and security
Organize registration of participants, prepare programs and promotional material, and publicize
events
Plan entertainment and social gatherings for participants
Hire, train, and supervise support staff required for events
Ensure compliance with required by-laws
Negotiate contracts for services, approve suppliers‟ invoices, maintain financial records, review
final billing submitted to clients for events, and prepare reports
Special Events Organizer
Conference and Meeting Planner
Conference Planner
Conference Services Officer
Convention Co-Ordinator
Event Planner
Festival Organizer
Meeting Planner
Trade Show Planner
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Conference & Event Planners (NOC 1226) continued…
A university degree or college diploma in business, tourism or hospitality administration is usually
required. Several years of experience in hospitality or tourism administration, or in public relations are
usually required and may substitute for formal education requirements. Certification relating to special
events, meetings or conference management may be required.
Event Managers require experience in co-ordinating or managing events, as well as marketing and
promotional skills, problem solving and time management skills, and human resource, and financial
management skills. In addition, the individual must have an outgoing, people-oriented personality.
Fundraising experience is an asset, as is knowledge of the local industry and area.
A helpful source for researching college and university programs is the Association of Universities and
Colleges in Canada (www.aucc.ca/can_uni/search/index_e.html)
expected to total 153,587. It is expected that
108,523 job seekers will be available to fill these
job openings.
$ 19.40 hourly (2009)
Nouveau Event Planning (www.nouveauevent.com)
Event Planner Video (http://www.workingincanada.gc.ca/video-eng.do?noc=1226)
Festivals and Events Ontario (FEO) (www.festivalsandeventsontario.ca/)
Ontario Music Festivals Association Inc. (OMFA) (www.omfa.info/)
CTHRC National Professional Standards
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Customer Service, Information & Related Clerks (Tourist Information Clerks)
NOC 1453
This unit group includes clerks who answer enquiries and provide information regarding an
establishment‟s goods, services, and policies, and who provide customer services such as receiving
payments and processing requests for services. They are employed by retail establishments, call
centres, insurance, telephone and utility companies, and other establishments throughout the private and
public sectors.
Tourist Information Clerks are an important link between the visitor and the service providers. They
work at visitor information centres, government offices, or at association offices, and provide answers to
questions about the area, history, attractions, and weather. Much of their time is spent talking to guests.
Essential Skills:
Working With Others, Significant Use of Memory, Reading Text, Numeracy, Writing, Oral
Communication, Problem Solving, Decision Making, Critical Thinking, Finding Information, Computer Use
Customer service clerks in retail establishments answer, in person or on the phone, enquiries
from customers and investigate complaints regarding the establishment‟s goods, services and,
policies
Arrange for refunds, exchange, and credit for returned merchandise
Receive account payments and receive credit and employment applications
Call centre agents take customer orders for goods or services; promote goods or services
Respond to enquiries and emergencies; investigate complaints, and update accounts
Customer service clerks in insurance, telephone, utility and similar companies, explain the type
and cost of services offered
Provide information about claims or accounts; update accounts; initiate billing and process claim
payments; and receive payment for services
Information clerks provide information to customers and the public concerning goods, services,
schedules, rates, regulations and policies in response to telephone and in-person enquiries
Tourist Information Clerks perform some or all of the above as well as the following:
Answer questions and provide information specific to region or site
Distribute promotional materials
Promote tourism products
Encourage new and return visits
Gather information and develop new resources
Perform administrative tasks
May also stock and sell merchandise and handle cash transactions
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Customer Service, Information & Related Clerks (NOC 1453) continued…
Tourist Information Clerk
Accounts Information Clerk
Bus Information Clerk
Call Centre Agent – Customer Service
Complaints Clerk – Customer Service
Counter Enquiries Clerk
Courtesy Desk Clerk
Customer Service Clerk
Hospital Information Clerk
Information Clerk – Customer Service
Lost-And-Found Clerk
Order Desk Agent
Completion of secondary school is usually required. Completion of some college or other post-secondary
programs may be required. Clerical or sales experience may also be required. Most positions in this
category require communication and computer skills along with product knowledge. Knowledge of a
second language is an asset.
$13.70 hourly (2009)
*Source: (Employment Prospects – Ontario Job Futures / Average Wage – Labour Market Information HRSDC)
Sutherland Global Service Canada (www.suth.com/locate_canada.htm)
Windsor Tourism Information (www.windsorkiosk.com/windsor-tourism.php)
Ontario Tourism Marketing Partnership Corporation (OTMPC) (www.tourismpartners.com)
Ontario Travel Information Centres (OTICs) (www.ontariotravel.net)
Windsor Park (Detroit/Windsor Tunnel) ([email protected])
Tilbury (Hwy. 401 Eastbound) ([email protected])
Contact Centre Canada (www.contactcentrecanada.ca/)
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Photographers (Photojournalists)
NOC 5221
Photographers operate still cameras to photograph people, events, scenes, materials, products, and
other subjects. Photographers are employed by photographic studios, newspapers, magazines,
museums, and government or they may be self-employed.
Travel Writers and Photographers are specialists who often travel to far-away destinations to develop
stories and photos for tourism-related journalism. They may be employed by newspapers, magazines,
trade publications, and the government, or as freelance writers and photographers.
Essential Skills:
Document Use, Writing, Oral Communication, Working With Others, Job Task Planning and Organizing,
Finding Information, Computer Use, Continuous Learning, Critical Thinking
Photographers perform some or all of the following duties:
Study requirements of a particular assignment and decide on type of camera, film, lighting, and
background accessories to be used
Determine picture composition, make technical adjustments to equipment and photograph subject
May operate scanners to transfer photographic images to computers
May operate computers to manipulate photographic images and deliver work, often by electronic
means
May adapt existing photographic images and create new digitized images to be included in
multimedia/newmedia products
May use delicate instruments, such as optical microscopes attached to cameras
May process exposed film
May use airbrush, computer or other techniques to retouch negatives
Take photographs, identify/gain consent of subject
Travel Writers perform some or all of the following duties:
Arrange for and conduct interviews as part of research
Prepare regular feature columns and stories on specialized topics
Write critical reviews of literary, musical, and other artistic works based on knowledge,
judgement, and experience
Receive, analyze, and verify news and other copy for accuracy
Deliver work, often by electronic means
Journalists may specialize in print, broadcast or Webcast media
Travel Writer
Photojournalist
Photographer
Journalist
Cyberjournalist
Columnist
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Photographers (Photojournalists) (NOC 5221) continued…
Technical skills such as computer literacy and ability to use electronic mail (writer / photographer)
Experience in research, interviewing and writing travel stories is desired (writer only).
Technical skills such as ability to use cameras and related equipment (photographer only)
Photography experience (photographer only)
Diploma or degree in Journalism (writer only)
Diploma or degree in Visual Arts or Photography (photographer only)
openings
Average Wage (British Columbia)
$15.00 hourly (2007)
Windsor Star (www.windsorstar.com)
Canadian Association of Photographers & Illustrators in Communications (www.capic.org/)
Professional Photographers of Canada (www.ppoc.ca/)
Professional Photographers of Ontario (www.ppontario.com/)
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Retail Salespersons & Sales Clerks
NOC 6421
Retail salespersons and sales clerks sell, rent or lease a range of technical and non-technical goods and
services directly to consumers. They are employed by stores and other retail businesses, as well as
wholesale businesses that sell on a retail basis to the public. They may also work in independent stores,
or in retail outlets that exist because of their affiliation with a business in another sector of tourism. For
example, a pro-shop on a golf course is a retail outlet affiliated with the recreation tourism business.
In keeping with customer shopping patterns, sales clerks usually work some evenings, Saturdays and
Sundays. Part-time work is frequent in this occupation. Work can be seasonal with employment peaking
prior to Christmas. Some clerks earn bonuses or commissions in addition to base salary. Wages and
benefits tend to vary depending upon the type and size of employing establishment. However, many
retail salespersons can buy their store‟s merchandise at a discount.
Essential Skills:
Numeracy, Continuous Learning, Finding Information, Oral Communication, Working with Others
Retail salespersons and sales clerks perform some or all of the following duties:
Greet customers and discuss type, quality and quantity of merchandise, or services sought for
purchase, rental or lease
Advise customers on use and care of merchandise, and provide advice concerning specialized
products or services
Estimate or quote prices, credit terms, trade-in allowances, warranties, and delivery dates
Prepare merchandise for purchase, rental or lease
Prepare sales, rental or leasing contracts, and accept cash, cheque, credit card, or automatic
debit payment
Assist in display of merchandise
Maintain sales records for inventory control
Operate computerized inventory record keeping and re-ordering systems
May conduct sales transactions through Internet-based electronic commerce
Automobile Salesperson
Car Rental Agent
Audio Equipment Salesperson
Computer Sales Person
Counter Clerk
Furniture Salesperson
Jewellery Salesperson
Retail Sales Clerk
Clothing Salesperson
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Retail Salespersons & Sales Clerks (NOC 6421) continued…
Entrance into this occupational group usually requires secondary school. A university degree or college
diploma may be required by some employers. Some knowledge about the product or service being sold
may also be required. Demonstrated sales ability and product knowledge are usually required for retail
salespersons who sell complex and valuable merchandise, such as automobiles, antiques, or computers.
Technical or sales training programs may be provided by employers. Progression to retail supervisory
positions is possible with additional training or experience.
Good
$10.25 hourly (2009)
Williams Food Equipment (www.williamsfoodequipment.com)
Ambassador Golf Club (www.ambassadorgolfclub.com)
Bob Reaume Sports (www.bobreaumesports.com/)
Colasanti Cactus & Tropical Plants (www.colasanti.com/)
Retail Sales Associate Video (http://emerit.ca/en/products/tourism_occupation_videos/retail_vd.aspx)
Retail Council of Canada (www.retailcouncil.org/)
Retail, Wholesale and Department Store Union – Canadian Office (www.rwdsu.ca/home.html)
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Retail Trade Managers (Travel Agency Manager)
NOC 0621
Retail Trade Managers plan, organize, direct, control, and evaluate the operations of establishments
that sell merchandise or services on a retail basis. Retail trade managers are employed by retail sales
establishments or they may own and operate their own store.
Travel Agency Managers plan, organize, direct, and control the operations of travel-related
organizations. They also co-ordinate and direct the activities of staff, overseeing not only the day-to-day
tasks, but the hiring, training and evaluating of staff members as well. Travel Agency managers may also
research new products and destinations, often by traveling to them and experiencing firsthand the
services available.
Essential Skills:
Solving, Significant Use of Memory, Working with Others, Data Analysis, Money Math, Numerical
Estimation, Scheduling or Budgeting and Accounting
Retail trade managers perform some or all of the following duties:
Plan, direct, and evaluate the operations of establishments engaged in retail sales or of
departments in such establishments
Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes, and
effect of competitors‟ operations on sales
Determine merchandise and services to be sold, and implement price and credit policies
Locate, select, and procure merchandise for resale
Develop and implement marketing strategies
Plan budgets and authorize expenditures
Determine staffing requirements and hire or oversee hiring of staff
Travel Agency Managers perform some or all of the following:
Use operations management skills, such as establishing work plans and objectives
Use financial management skills, such as overseeing budget
Manage human resources, such as hiring and training staff
Use sales and marketing skills, such as determining potential markets
Co-ordinate merchandising functions through retail buyers
Research new products
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Retail Trade Managers (NOC 0621) continued…
Travel Agency Manager
Store Manager
Pro Shop Manager
Assistant Manager
Department Store Manager
Auto Club Manager
Clothing Store Manager
Service Station Manager
Supermarket Manager
Car Dealership Manager
Variety Store Manager
Tour and Travel Manager
Completion of secondary school is required. A university degree or college diploma in business
administration, or other field related to the product or service being sold may be required. Several years
of related retail sales experience at increasing levels of responsibility are usually required.
Travel Agency Managers require a secondary school diploma, as is several years of related retail sales
experience with increasing levels of responsibility. A diploma or degree in tourism, business or
management may be necessary. Certification as an ACCESS Certified Travel Manager, provided by the
Canadian Institutes of Travel Counselors (CITC) or the Association of Canadian Travel Agents (ACTA),
may also be required. Within Ontario, TICO Certification is mandatory (Travel Industry Council of Ontario)
Fair
$ 16.40 hourly (2009)
Walmart (www.walmart.ca)
Downtown Windsor Business Improvement Area (www.downtownwindsor.ca/)
CAA Travel (www.caasco.ca)
Valente Travel (www.valentetravel.com)
Sears Travel Vacations (www.SearsTravel.ca)
Travel Industry Council of Ontario (TICO) (www.tico.ca)
CITC – Canadian Institute of Travel Counsellors (www.citc.ca)
Travel Counsellor Certification Program (www.citc.ca/tico/en/train-citccert-e.asp)
The Association of Canadian Travel Agencies (ACTA) (www.acta.ca)
Tour Operator Video (www.workingincanada.gc.ca/video-eng.do?noc=6441)
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Sales, Marketing & Advertising Managers (Travel Trade Sales Managers)
NOC 0611
Sales, Marketing & Advertising Managers plan, organize, direct, control, and evaluate the activities of
establishments and departments involved in commercial, industrial, wholesale, and e-business sales,
marketing, advertising, and public relations. They are employed by commercial, industrial and wholesale
establishments, marketing and public relations consulting companies, and government departments.
Travel Trade Sales Managers are responsible for promoting a destination to travel agencies and tour
companies. They must have thorough knowledge of destination travel products, their potential and
position in the marketplace. Government agencies, private consulting and research firms and
professional associations all employ these managers. They may travel frequently, exploring new
destinations and discovering travel attractions.
Essential Skills:
Oral Communication, Working with Others, Computer Use, Problem Solving, Job Task Planning and
Organizing, Writing, Reading Text, Document Use, Finding Information, Critical Thinking, Decision
Making, Continuous Learning, Numeracy
The following is a summary of main duties for some occupations within this unit group:
Sales managers plan, direct and evaluate the activities of sales departments in commercial,
industrial, wholesale, and other non-retail establishments
Marketing managers establish distribution networks for products and services, initiate market
research studies, and analyze their findings, assist in product development, and direct and
evaluate the marketing strategies of establishments
Advertising managers plan, direct ,and evaluate the activities of firms and departments that
develop and implement advertising campaigns to promote the sales of products and services
Public relations managers direct and evaluate establishments, and departments that develop and
implement communication strategies and information programs, publicize activities and events,
and maintain media relations on behalf of businesses, governments and other organizations
E-business managers plan, organize, direct, control, and evaluate the design, development and
maintenance of Internet and Intranet sites to manage an organization‟s Internet presence
including public relations, communications, and commercial activities
Travel Trade Sales Managers require some or all of the following Knowledge, Skills and Abilities:
Promote products and services
Identify and solicit new clients or target groups
Prepare sales reports and track activities
Estimate or quote prices, credit terms, warranties, and delivery dates
Prepare sales contracts, process orders, and make delivery arrangements
May help set direction or guidelines, and assign or review work of others
May help organize and conduct sales campaigns
Participate in trade shows or other promotions
Attend travel shows and organize familiarization tours
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Sales, Marketing & Advertising Managers (NOC 0611) continued…
Travel Trade Sales Managers
Manager, E-Business
Marketing Manager
Promotions Manager
Regional Sales Manager
Sales and Marketing Manager
Advertising Manager
Corporate Sales Manager
Internet Communications Manager
Director of Sales & Marketing
Travel Trade Sales Managers:
A university degree or college diploma in tourism, business, marketing, communications or public
administration is usually required.
Sales and marketing managers:
A university degree or college diploma in business administration or in a related field with a specialization
in sales or marketing and several years of experience as a sales or marketing representative, or in a
related occupation are required.
Advertising and public relations managers:
A university degree or college diploma in public relations, communications, marketing, journalism, or in a
related field and several years of experience as an advertising officer, public relations officer, or
communications officer, or in a related occupation are required.
E-business managers
A university degree or college diploma in a field related to Web site content and experience in Web site
design, interactive media development, data administration, or information systems analysis, or
experience related to Web site content are usually required.
openings.
$26.50 hourly (2009)
Choice Hotels Canada (searchable database) (www.choicehotels.ca)
Air Canada (www.aircanada.ca)
VIA Rail Canada Inc. (www.viarail.ca)
Ontario Imported Wine-Spirit-Beer Association (OIWSBA) (www.oiwsba.com/oiwsba/index.html)
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Senior Managers – Trade Broadcasting & Other Services (Tour Operators)
NOC 0015
Senior Managers in this unit group plan, organize, direct, control and evaluate, through middle
managers, trade, broadcasting and other service companies not elsewhere classified. They formulate
policies which establish the direction to be taken by these companies, either alone or in conjunction with
a board of directors.
Tour Operators are involved in planning, development, promotion, administration and implementation of
tourism products. They oversee all the day-to-day tasks and also supervise, motivate and train staff.
They are employed by tour or transportation companies, resorts or attractions. They may travel to
proposed tour sites, check them out and experience the services first hand before assessing their tourism
potential. Management and tourism experience, human resource management skills, leadership and
team-building skills, and financial management skills are all required. Good communication and excellent
customer service skills are also necessary. Knowledge of relevant destinations, attractions and travel are
important, as are research skills. Desired experience and skills include a second language, risk
management skills and time management skills.
Essential Skills:
Reading Text, Document Use, Oral Communication, Working With Others, Problem Solving, Decision
Making, Critical Thinking, Job Task Planning and Organizing, Finding Information, Computer Use,
Continuous Learning
Senior managers in this unit group perform some or all of the following duties:
Establish objectives for the company and formulate or approve policies and programs
Authorize and organize the establishment of major departments and associated senior staff
positions
Allocate material, human and financial resources to implement organizational policies and
programs; establish financial and administrative controls; formulate and approve promotional
campaigns; and approve overall personnel planning
Select middle managers, directors or other executive staff
Co-ordinate the work of regions, divisions or departments
Represent the company or delegate representatives to act on behalf of the company in
negotiations or other official functions
Senior managers in this unit group may specialize in areas such as finance, marketing or human
resources or in the sale of a particular product or provision of a particular service
Tour Operator
Chief Executive Officer (CEO), Travel Agency
Chief Financial Officer (CFO), Professional Sports Club
Corporate Controller, Restaurant Chain
Hotel General Manager
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Senior Managers – Trade Broadcasting & Other Services NOC 0015 continued...
A university degree or college diploma in business administration, finance or other discipline related to
the service provided is usually required. Several years of experience as a middle manager in trade,
broadcasting or other service are usually required. Specialization in a particular functional area or service
is possible through specific university or college training in that area or through previous experience.
Senior managers in finance usually require a professional accounting designation.
Tour Operators require a secondary school diploma. A university degree or college diploma in tourism or
history is an asset, as is National Occupational Certification as a Tour Operator.
Fair
$44.50 hourly (2009)
*Source: (Employment Prospects / Average Wage – Labour Market Information HRSDC)
Example Local Employers:
Robert Q's Travel Mart (www.robertq.com)
Sears Travel (www.sears.ca)
CAA Travel Store – Windsor (www.caasco.ca)
Valente Travel Inc (www.valentetravel.com)
ShoreLine Tours & Charters (www.shorelinetours.net)
Forsyth Travel Ltd (www.forsythtravel.com)
Canadian Professional Sales Association (www.cpsa.com)
Cultural Careers Council Ontario (www.workinculture.on.ca)
Innovators Alliance Corporation (www.innovators.org)
Association of Canadian Travel Agency, Ontario (www.acta.ca/staffon.htm)
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Tour & Travel Guides (Tour Directors)
NOC 6441
Tour & Travel Guides accompany passengers, individuals or groups on short trips, sightseeing tours, or
visits to attractions such as famous buildings, manufacturing plants, cathedrals, and theme parks. They
also provide descriptions and background information on interesting features. Tour guides provide
information, deliver commentary, answer questions, and ensure the itinerary is met. They may develop
tours or may be hired to deliver ready-made tours. Tour and travel guides are employed by tour
operators, resorts, and other establishments, or may be self-employed.
Travel and Tour Directors lead and accompany passengers on multi-day tours. They manage
arrangements and services, and provide relevant information and commentary. Tour directors work for
tour companies, resort chains, and transportation companies. Both tour guides and tour directors are
responsible for ensuring the safety of the group and ensuring that tour groups remain together.
Essential Skills:
Reading Text, Document Use, Oral Communication, Working With Others, Problem Solving, Decision
Making, Critical Thinking, Job Task Planning and Organizing, Finding Information, Computer Use,
Continuous Learning
Tour Guides perform some or all of the following duties:
Transport or escort individuals or groups on tours of cities, waterways, and industrial and other
establishments
Describe points of interest, historical and cultural facts, answer questions, and supply information
May collect admission fees and sell souvenirs
Assemble and check required supplies and equipment before departing for tour
May be responsible to guide visitors while operating a vehicle, traveling in a vehicle, or on-site
while providing commentary
Monitor visitors‟ activities in order to ensure compliance with establishment or tour regulations
and safety practices
May have to either plan and/or conduct itineraries and activities
Travel and Tour Directors perform some or all of the following duties:
Escort individuals and groups on vacation and business trips
Ensure that reservations for transportation and accommodations are confirmed, and that
prepared itineraries are met
Visit and describe points of interest and plan and carry out recreational activities
Resolve problems with itineraries, service and accommodations
Provide general knowledge of attractions and destinations
Develop and maintain an information file
Prepare and deliver commentary
Complete tour reports, daily logs, and expense reports
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Tour & Travel Guides (NOC 6441) continued…
Tour Director
Adventure Travel Site Interpreter
Calèche Driver
Factory Tour Guide
Industrial Site Interpreter
Sightseeing Guide
Tour Guide
Tourist Guide
Travel Guide
On-the-job training is generally provided. A secondary school diploma is preferred. A university degree or
college diploma in tourism or history is an asset, as is National Occupational Certification as a Tour
Guide. Customer service skills and an interest in travel, geography, history and attractions are required.
Good communication skills and presentation skills are also necessary.
Desired experience and skills include time management skills and knowledge of the local geography,
attractions and history. Knowledge of both official languages, or an additional language may be required
for some positions in this group.
openings.
$21.00 hourly (2009)
Great Adventure Tours (www.greatadventuretours.com)
Shores of Erie Wine Festival (www.soewinefestival.com)
Canada South Festival Network (www.canadasouthfestivals.com)
Sprucewood Shores Estate Winery (www.sprucewoodshores.com)
Canadian Club Brand Center (www.canadianclubwhisky.com)
John Freeman Walls Historic Site (www.undergroundrailroadmuseum.com)
Tour Guide Video (http://emerit.ca/en/products/tourism_occupation_videos/tour_guide_vd.aspx)
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Travel Counselor (Travel Agent)
NOC 6431
Travel counselors advise clients on travel options and tour packages, make bookings and reservations,
prepare tickets, and receive payment. They are enthusiastic about travel, and have good research and
organizational skills. In addition to salaries, travel counselors also may be offered commissions and travel
benefits. They are employed in retail travel agencies, wholesale tour companies, and in corporate offices
that have enough business travel to warrant their own booking divisions.
Some overtime work during evenings, weekends and during peak travel periods may be required. Hours
can also vary especially during peak travel periods. Individuals working as travel counselors must be
prepared to work under pressure.
Essential Skills:
Oral Communication, Working With Others, Job Task Planning and Organizing, Finding Information,
Computer Use, Continuous Learning
Travel Counselors perform some or all of the following duties:
Provide travel information to clients regarding destinations, transportation and accommodation
options, itineraries, travel costs, and recommend suitable products
Plan and organize vacation travel for individuals or groups
Make transportation and accommodation reservations using computerized reservation and
ticketing system
Sell single fare tickets and package tours to clients
Promote particular destinations, tour packages, and other travel services
Investigate new travel destinations, hotels, and other facilities and attractions
Provide travel tips regarding tourist attractions, foreign currency, customs, languages,
and travel safety
Counsel clients on terms and conditions of travel, e.g. cancellation policies
Sell tickets/tours and make reservations
Process payments and keep accounts
Promote destinations, tour packages, and other services
May also sell special event tickets or travel insurance
Travel Agent
Travel Consultant
Travel Counsellor
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Travel Counselor (NOC 6431) continued…
Completion of secondary school is recommended. A college diploma or vocational training in travel or
tourism is usually recommended. Certification with the Canadian Institutes of Travel Counsellors (CITC)
is an asset. A Certified Travel Counsellor designation is granted after the completion of mandatory
courses, examinations and work experience. Within Ontario a TICO Certification is mandatory (Travel
Industry Council of Ontario).
The extensive use of computerized reservation systems, booking systems, and retrieval of information on
destinations using the Internet requires that persons in this occupation develop the appropriate skills. As
well, employers are increasingly emphasizing marketing skills as an essential ingredient for a successful
travel consultant.
* Provided courtesy of Ontario Job Futures
Fair
$15.65 hourly (2009)
Expedia Cruise Ship Centers (www.windsor.cruiseshipcenters.com/#)
Tecumseh Travel (www.tecumsehtravel.com)
Allison‟s Travel Agency Ltd (www.allisonstravel.on.ca)
CAA Travel (www.caasco.ca)
Travel Industry Council of Ontario (TICO) (www.tico.ca)
CITC – Canadian Institute of Travel Counsellors (www.citc.ca)
Canadian Tourism Commission (www.canadatourism.com)
Canadian Tourism Human Resource Council (www.cthrc.ca)
Association of Canadian Travel Agencies (www.acta.ca/)
Association of Retail Travel Agents (www.artacanada.ca/)
Tourism Industry Association of Canada (www.tiac-aitc.ca)
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Transportation
Air Pilots, Flight Engineers & Flying Instructors (Pilots) ..............................................................................98
Bus Drivers, Subway Operators & Other Transit Operators (Motor Couch Driver) ..................................100
Customer Service, Information & Related Clerks (Customer Service Director) .......................................102
Deck Officers, Water Transport (Ferry Boat Captain) ...............................................................................104
Railway Conductors & Brakemen/woman (Railroad Conductor) ..............................................................106
Retail Salespersons & Sales Clerks (Rental Agent) .................................................................................108
Taxi & Limousine Drivers and Chauffeurs .................................................................................................110
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Air Pilots, Flight Engineers & Flying Instructors (Pilots)
NOC 2271
Pilots fly fixed wing aircraft and helicopters to provide air transportation and other services. Flight
engineers (second officers) monitor the functioning of aircraft during flight and may assist in flying aircraft.
Flying instructors teach flying techniques and procedures to student and licensed pilots. Air pilots, flight
engineers and flight instructors are employed by airline and air freight companies, flying schools, the
armed forces and by other public and private sector aircraft operators.
Pilots are skilled individuals who fly or assist in the flight of the aircraft, either fixed-wing (airplanes) or
rotary-wing (helicopters). They may fly passengers from one place to another on commercial flights,
transport government or business personnel on private jets, or be employed to offer search and rescue
services. Pilots may also be self-employed, and offer flights in and out of remote locations to hikers or
hunters. This position is exciting and varied and requires steady, focused concentration and an ability to
convert learning into skills at a moment‟s notice.
Essential Skills:
Reading Text, Document Use, Writing, Numeracy, Oral Communication, Thinking Skills, Problem Solving,
Finding Information, Working with Others, Computer Use, Continuous Learning
Pilots perform some or all of the following duties:
Fly fixed wing aircraft or helicopters to transport passengers and freight
Prepare flight plans, monitor weather conditions and plane requirements
Operate aircraft controls, communication and navigation systems
Provide services such as search and rescue, aerial surveying or spraying and crop dusting
Direct activities of aircraft crew during flight, as captain of aircraft
Co-pilot aircraft and perform captain's duties if required, as first officer
Test new aircraft to evaluate aircraft performance
Train pilots to use new equipment, or prepare them for examination to re-validate or upgrade
existing licences
Flight engineers (second officers) perform some or all of the following duties:
Monitor operation of engines, fuel consumption and functioning of aircraft systems during flight
Assist captain and first officer in operation of aircraft as second officer
Flying instructors perform some or all of the following duties:
Instruct student pilots in procedures and techniques of flying aircraft and in ground-school
subjects such as navigation, radio procedures and flying regulations
Train licensed pilots for additional certification
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Air Pilots, Flight Engineers & Flying Instructors (NOC 2271) continued…
Air Pilot
Captain – Air Transport
Chief Pilot
Co-Pilot
Flight Engineer
Flying Instructor
Helicopter Pilot
Second Officer – Air Transport
Test Pilot
Pilots and flight engineers:
Completion of secondary school and graduation from a certified flying or aviation school are required. A
commercial pilot's licence or an air transport pilot's licence is required. Additional licences or
endorsements to fly different types of aircraft are required. A university degree or college diploma may be
required. Structured training is provided by employers. Restricted Telephone Certificate is required. Multiengine endorsements, the requisite number of flight hours and/or a related university or college degree
may also be required. Good health, hearing and vision, and height and weight that conform to safety
standards are also essential. Desired experience and skills include time management skills, leadership
and team building skills and emergency and disaster management skills.
Flight instructors:
Completion of secondary school and graduation from a certified flying or aviation school are required.
A commercial pilot's or an air transport pilot's licence is required. Transport Canada ratings and
endorsements to provide instruction on different types of aircraft are required. A university degree or
college diploma may be required.
openings
$30.40 hourly (2009)
Air Canada (http://aircanada.com)
WestJet (www.westjet.com)
Sunwing Airlines (www.flysunwing.com)
Cameron Air (www.cameronair.com)
Windsor International Airport (www.yqg.ca/ecom.asp)
Windsor Flying Club (www.windsorflyingclub.com)
Air Canada Pilots Association (http://www.acpa.ca)
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Bus Drivers, Subway Operators & Other Transit Operators (Motor Couch Driver)
NOC 7412
This unit group includes workers who drive buses and operate streetcars, subway trains, and light rail
transit vehicles to transport passengers on established routes. Bus drivers are employed by urban transit
systems, elementary and secondary schools, and private transportation companies. Streetcar, subway,
and light rail transit operators are employed by urban transit systems.
Motor Coach Drivers operate sightseeing or tour buses, and transport passengers locally or over long
distances. They have excellent driving records and are able to transport customers safely. They provide
for the needs of passengers and offer information about the locale. They are employed by motor coach
touring companies or work directly for resorts or hotels.
Essential Skills:
Reading Text, Document Use, Numeracy, Writing, Oral Communication, Working With Others, Problem
Bus Drivers perform some or all of the following duties:
Drive buses to transport passengers along established routes to local destinations
Drive buses to transport passengers and goods to intercity or long distance destinations
Drive sightseeing tour buses to transport passengers locally or over long distances, and may
provide information on points of interest during trip
Drive buses equipped for wheelchair accessibility, and aid passengers in boarding
Provide passengers with information on fares, schedules and stops
Collect fares, issue transfers, check bus passes and record transactions
Report delays, mechanical problems and accidents
May load and unload passengers' luggage
Motor Couch Drivers perform some or all of the above as well as the following:
Make routine checks of coach greet customers
Confirm destination and take tickets
Assist passengers on and off coach
Drive passengers/goods to requested destination
Practice defensive driving
Provide tour commentary
Provide information on locale, attractions, fares, etc.
Record transactions and trip log
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Bus Drivers, Subway Operators & Other Transit Operators (NOC 7412) continued…
Motor Coach Driver
Shuttle Bus Driver
Sightseeing Tour Driver
Charter Bus Driver
Bus Driver
Ground Transportation Driver
School Bus Driver
Subway Train Operator
Transit Operator – Transportation
Completion of secondary school may be required. Up to three months of on-the-job training, including
classroom instruction is usually provided for all occupations in this unit group. A minimum of one year of
safe driving experience is required. Bus drivers require a Class B, C, E or F driver's licence in Ontario,
and a Class 2 driver's licence elsewhere. An air brakes endorsement and first aid certificate may be
required. Experience as a public transit bus driver is usually required for subway and light rail transit
operators.
Motor Couch Drivers require a valid operator‟s licence for this position, as are four to five years of
driving experience. Good health and physical fitness, tourism or customer service experience and
excellent communication skills are also necessary. Organizational and record-keeping skills are good to
have, as is knowledge of destinations, routes, legislation, and regulations. A second language is also an
asset. Training in first aid, defensive driving, basic auto mechanics, and customer service is useful.
Good (2004)
$14.95 hourly (2009)
Mae's Travel (www.maestravel.ca)
Travelsavers Canada (http://ca.travelsavers.com/)
Travel Industry Council of Ontario TICO (www.tico.ca/)
Association of Canadian Travel Agencies (www.acta.ca)
Motor Carrier Passenger Council of Canada (www.buscouncil.ca/)
Ontario Motor Coach Association (OMCA) (www.omca.com)
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Customer Service, Information & Related Clerks (Customer Service Director)
NOC 1453
This unit group includes clerks who answer enquiries and provide information regarding an
establishment‟s goods, services, and policies and who provide customer services such as receiving
payments and processing requests for services. They are employed by retail establishments, call
centres, insurance, telephone and utility companies, and other establishments throughout the private and
public sectors.
Customer Service Directors plan, organize, direct, and control the operations of a customer service
area of a transportation company. They oversee customer service representatives as well as perform the
duties of a customer service representative when required. They may be employed at an airport, rail
station, or a cruise or ferry service counter.
Essential Skills:
Working With Others, Significant Use of Memory, Reading Text, Numeracy, Writing, Oral
Communication, Problem Solving, Decision Making, Critical Thinking, Finding Information, Computer Use
Customer service clerks in retail establishments answer, in person or on the phone, enquiries
from customers and investigate complaints regarding the establishment‟s goods, services and
policies; arrange for refunds, exchange and credit for returned merchandise; receive account
payments; and receive credit and employment applications
Call centre agents take customer orders for goods or services; promote goods or services;
respond to enquiries and emergencies; investigate complaints and update accounts
Customer service clerks in insurance, telephone, utility and similar companies explain the type
and cost of services offered; order services; provide information about claims or accounts; update
accounts; initiate billing and process claim payments; and receive payment for services
Information clerks provide information to customers and the public concerning goods, services,
schedules, rates, regulations and policies in response to telephone and in-person enquiries
Customer Service Directors perform some or all of the above as well as the following:
Manage human resource functions, such as assigning staff duties
Respond to customer enquiries or complaints
Attend to comfort and concerns of passengers
Make and change reservations
Receive payment and process forms
Supervise facility operation
Communicate with other departments as needed
Use administrative skills
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Customer Service, Information & Related Clerks (NOC 1453) continued…
Customer Service Director
Accounts Information Clerk
Bus Information Clerk
Complaints Clerk – Customer Service
Counter Enquiries Clerk
Courtesy Desk Clerk
Customer Service Clerk
Hospital Information Clerk
Information Clerk – Customer Service
Lost-And-Found Clerk
Order Desk Agent
Tourist Information Clerk
Completion of secondary school is usually required. Completion of some college or other post-secondary
programs may be required. Clerical or sales experience may also be required. Most positions in this
category require communication and computer skills along with product knowledge. Knowledge of a
second language is an asset.
Customer Service Directors require prior customer service experience, as is supervisory or
management experience. Good judgment and problem-solving skills, strong communication skills, and
leadership and team-building skills are also required. Desired experience and skills include time
management, financial management, and a second language.
$13.70 hourly (2009)
*Source: (Employment Prospects – Ontario Job Futures / Average Wage – Labour Market Information HRSDC)
VIA Rail Canada (www.viarail.ca)
Greyhound Canada (www.greyhound.ca/)
Windsor International Airport (www.windsorairport.net)
M.V. Jiimaan Ferry Services (www.chicheemaun.com)
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Deck Officers, Water Transport (Ferry Boat Captain)
NOC 2273
Deck Officers, water transport, operate ships or self-propelled vessels to transport passengers and
cargo on oceans and coastal and inland waters, and supervise and co-ordinate the activities of deck
crews. This unit group also includes Canadian Coast Guard deck officers. They are employed by marine
transportation companies and federal government departments including the armed forces.
Ferry Boat Captains operate ferries, transporting passengers and cargo on a set path between two or
more docks in coastal and inland waters. They maintain a schedule, oversee loading and unloading
procedures on the ship and supervise and co-ordinate the activities of deck crews. Employment could be
through a marine transport company or the federal government.
Essential Skills:
Reading Text, Document Use, Writing, Numeracy, Oral Communication, Thinking Skills, Problem Solving,
Finding Information, Working with Others, Computer Use, Continuous Learning
Deck Officers perform some or all of the following duties:
Command and operate ships or other self-propelled vessels, such as barges or oil rigs, to
transport passengers and cargo
Command and operate coast guard vessels to provide ice breaking and search and rescue
services and to maintain control over ships operating in Canadian waters
Board vessels at berth or from pilot boat to advise ships' captains on the course to steer for safe
passage into and out of port, seaway or other waterway under pilotage authority
Plan and execute safe navigational passage using navigational aids
Determine geographical position using navigational instruments, maps and charts
Guide vessels in rivers, canals, and other confined or hazardous waters and waterways
Maintain vessel's navigational instruments and equipment
Direct and oversee loading and unloading of cargo
Supervise and co-ordinate activities of deck crews
Record vessel's progress, crew's activities, weather and sea conditions on ship's log
Ferry Boat Captains perform some or all of the above as well as the following:
Command and operate ferry boats
Determine geographic positioning
Execute safe navigational passage
Maintain navigational instruments and equipment
Direct activity of deck crew
Direct and supervise loading and unloading of vehicles and foot passengers
Be prepared to handle emergency situations
Keep ship‟s log monitor other vessels along route
Home
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Deck Officers, Water Transport (NOC 2273) continued…
Ferryboat Master / Captain
Deck Officer
First Mate, Ship
Master Mariner
Navigation Officer, Coast Guard Vessel
Second Mate, Ship
Ship Pilot
Ship's Captain
Ship's Mate
Third Mate, Ship
Tugboat Captain
Watchkeeping Officer, Coast Guard
Completion of secondary school is required. Completion of deck officer cadet program from an approved
nautical institute – OR – One to three years of experience as a member of a deck crew are required.
Deck officer certificate of competency, issued by Transport Canada, is required. For ship pilots, a ship
pilot licence and a master certificate of competency are required.
Transport Canada administers a deck officer certification program, consisting of several levels.
Progression from one level of certification to the next requires additional experience, training and testing.
openings
$29.80 hourly (2009)
*Source: (Employment Prospects / Average Wage – Working in Canada)
M.V. Jiimaan Ferry Services (www.chicheemaun.com)
Walpole-Algonac Ferry Line Ltd. (www.walpolealgonacferry.com)
Canadian Coast Guard College (www.cgc.gc.ca/CGC.php)
Canadian Merchant Service Guild (www.cmsg-gmmc.ca/)
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Railway Conductors & Brakemen/woman (Railroad Conductor)
NOC 7362
Railway Conductors co-ordinate and supervise the activities of passenger and freight train crew
members. Brakemen check train brakes and other systems and equipment prior to train run, and assist
railway conductors in activities en route. They are employed by railway transport companies. This group
also includes the following titles: brakeman/woman, freight train conductor, front-end brakeman/woman,
passenger train conductor, railway conductor, road freight brakeman/woman, tail-end brakeman/woman,
train conductor.
Railroad Conductors supervise service attendants and, as well, participate in providing guest services
to passengers on trains. They operate the public address system, updating travelers on approaching
stops. They offer information, answer enquiries, communicate with the locomotive crew and periodically
check train systems and equipment. This position requires the conductor to travel, perhaps on short trips,
returning to the point of origin on the same day, or perhaps from coast to coast.
Essential Skills:
Numeracy, Continuous Learning, Finding Information, Oral Communication, Working with Others
Railway conductors perform some or all of the following duties:
Manage human resources, such as supervising staff in completion of their duties
Supervise and co-ordinate the activities of passenger and freight train crew members (except
locomotive engineers) to ensure train operations are in accordance with schedule, train orders
and code of operating rules
Receive train orders and explain orders to brakemen/women, locomotive engineer and other crew
members
Communicate with train crew members by radio, signals or by other means to give and receive
train operation information
Collect fares on board passenger trains, announce approaching train stops and respond to
passenger enquiries and complaints
Prepare train run reports
Brakemen/women perform some or all of the following duties:
Check train systems and equipment such as air conditioning and heating systems, brakes and
brake hoses prior to train run
Communicate with train crew members by radio, signals or by other means to aid in the
movement and operation of train
Receive orders from traffic controllers, observe signals and track conditions and open and close
track switches
Set and release hand brakes and connect air brake hoses to couple and switch passenger or
freight cars, making minor repairs to couplings, air hoses and wheel-bearing boxes as required
Assist in collecting fares and helping passengers on and off train
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Railway Conductors and Brakemen/women (NOC 7362) continued…
Railway / Railroad Conductor
Brakeman/Woman
Freight Train Conductor
Front-End Brakeman/Woman
Passenger Train Conductor
Road Freight Brakeman/Woman
Tail-End Brakeman/Woman
Train Conductor
Completion of secondary school is usually required. Experience as a brakeman/woman is required for
conductors. Experience as a railway worker is usually required for brakemen/women. Railway conductors
require a Canadian Rail Operating Rules certificate. Brakemen/women require a Canadian Rail
Operating Rules certificate.
Customer service experience, supervisory or management experience, leadership qualities and teambuilding skills are all required for this position. Good judgment, problem-solving skills and strong
communication skills are also necessary. Desired skills include time management and financial
management skills.
openings.
Low Wage (National)
$26.70 hourly (2009)
Via Rail Canada (www.viarail.ca)
Railway Association of Canada (www.railcan.ca)
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Retail Salespersons & Sales Clerks (Rental Agent)
NOC 6421
Retail salespersons and sales clerks sell, rent or lease a range of technical and non-technical goods and
services directly to consumers. They are employed by stores and other retail businesses, as well as
wholesale businesses that sell on a retail basis to the public.
Rental Agents rent automobiles, recreational vehicles, boats, and other forms of transportation for
private use by clients. They are employed by automobile, boat, or recreational companies at airports,
resorts, and marinas. Wherever they work, their general duties are the same. Main tasks revolve around
customer service skills; other duties relate to cash handling, handling rentals and returns, displaying
brochures and pamphlets, and generally ensuring that the office is tidy and organized.
In keeping with customer shopping patterns, sales clerks usually work some evenings, Saturdays and
Sundays. Part-time work is frequent in this occupation. Work can be seasonal with employment peaking
prior to Christmas. Some clerks earn bonuses or commissions in addition to base salary. Wages and
benefits tend to vary depending upon the type and size of employing establishment. However, many
retail salespersons can buy their store‟s merchandise at a discount.
Essential Skills:
Numeracy, Continuous Learning, Finding Information, Oral Communication, Working with Others,
Computer Use
Retail Salespersons and Sales Clerks perform some or all of the following duties:
Greet customers and discuss type, quality and quantity of merchandise, or services sought for
purchase, rental or lease
Advise customers on use and care of merchandise, and provide advice
Estimate or quote prices, credit terms, trade-in allowances, warranties, and delivery dates
Prepare merchandise for purchase, rental or lease
Prepare sales, rental or leasing contracts and accept cash, cheque, credit card, or automatic
debit payment
Assist in display of merchandise
Maintain sales records for inventory control
Operate computerized inventory record keeping and re-ordering systems
May conduct sales transactions through Internet-based electronic commerce
Rental Agents perform some or all of the above duties as well as the following:
Greet customers and provide information on products, availability and rates
Discuss rental agreement with client
Process rental agreements
Sell insurance and check driver‟s licences
Respond to customer complaints
Ensure client is escorted to vehicle and a quality check is done process payments
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Retail Salespersons & Sales Clerks (NOC 6421) continued…
Rental Agent
Automobile Salesperson
Car Rental Agent
Audio Equipment Salesperson
Computer Sales Person
Counter Clerk
Furniture Salesperson
Jewellery Salesperson
Retail Sales Clerk
Clothing Salesperson
Entrance into this occupational group usually requires secondary school. A university degree or college
diploma may be required by some employers. Some knowledge about the product or service being sold
may also be required. Demonstrated sales ability and product knowledge are usually required for retail
salespersons who sell complex and valuable merchandise, such as automobiles, antiques, or computers.
Technical or sales training programs may be provided by employers. Progression to retail supervisory
positions is possible with additional training or experience.
Good
$10.25 hourly (2009)
Festival Tent & Party Rentals Inc (www.festivaltent.com)
Polar Express (www.polar-express.ca)
G & S Party Rentals (www.gspartyrentals.com)
Pelee Wings Kayaks & Canoes (www.peleewings.ca)
Deerbrook Marina (www.deerbrookmarina.com)
Budget (www.budget.ca)
Enterprise Rent-a-Car (www.enterpriserentacar.ca)
Retail Sales Associate Video (http://emerit.ca/en/products/tourism_occupation_videos/retail_vd.aspx)
Retail, Wholesale and Department Store Union – Canadian Office (www.rwdsu.ca/home.html)
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Taxi & Limousine Drivers and Chauffeurs
NOC 7413
Taxi and limousine drivers drive automobiles and limousines to transport passengers. Chauffeurs drive
automobiles and limousines to transport personnel and visitors of businesses, government or other
organizations, or members of private households. Taxi, limousine drivers, and chauffeurs must have
extensive and detailed knowledge of the area in which they drive. They must have and maintain an
excellent driving record and are able to transport customers safely from point A to point B via the most
direct and/or practical route possible. Taxi and limousine drivers are employed by taxi and other
transportation service companies, or they may be self-employed. Chauffeurs are employed by
businesses, government and other organizations, or private individuals or families.
Essential Skills:
Oral Communication, Working With Others, Decision Making, Significant Use of Memory, Continuous
Learning, Money Math
Taxi and Limousine Drivers perform some or all of the following duties:
Greet customers
Pick up passengers and drive them to destinations in taxicabs or limousines
Assist passengers with luggage and in boarding vehicles
Drive passengers and/or goods to requested destination
Provide information on locale, attractions, fares, etc.
Handle customer complaints or difficult passengers
Process payment and record transactions
Record transactions
Maintain contact with taxi dispatch unit
Practice defensive driving
Chauffeurs perform some or all of the following duties:
Pick up or meet employer according to request, appointment or schedule
Assist passengers as they enter and exit vehicle
Drive employer to destinations in automobile or limousine
Perform business and personal errands for employer such as delivering and picking up mail,
business documents, and parcels
Clean and make minor repairs to vehicle or take vehicle for servicing
Airport Limousine Driver
Limousine Driver
Taxi Driver
Chauffeur
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Taxi & Limousine Drivers and Chauffeurs (NOC 7413) continued…
Some secondary school education is usually required. A minimum of one year of safe driving experience
is usually required. A Class G driver‟s licence is required in Ontario, and a Class 4 driver‟s licence
elsewhere. Taxi and limousine drivers require good knowledge of the geographical area to be covered.
Taxi drivers usually require a municipal permit.
Taxicab and Limousine drivers require a professional appearance and attitude. Good judgment and
problem-solving skills and good communication skills are also necessary. Customer service skills,
experience in cash handling, and time management skills are all desired. A second language is also
useful.
expected to total 127,165. It is expected that
146,045 job seekers will be available to fill these
job openings.
$13.70 hourly (2009)
Veteran Cab (519.256.2621)
Canadian Checker Cab (www.checkercabco.biz)
Tecumseh Cab (www.tecumsehcab.com)
Courtesy Transportation (www.courtesytransportation.com)
VIP Shuttle Services Windsor (www.vipwindsorshuttle.com)
Royal Limousines of Windsor (www.royallimousinesofwindsor.com)
Southway Charter Service - C A Bailey Ltd (www.southwaybuses.com/)
Travel & Airbus Services - Robert Q (www.robertq.com)
Taxi Driver Video (www.workingincanada.gc.ca/video-eng.do?noc=7413)
Taxi Driver Video 2 (http://emerit.ca/en/products/tourism_occupation_videos/taxi_driver_vd.aspx)
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112
Resources
List of Associations and Sector Councils ..................................................................................................113
Related Websites .......................................................................................................................................116
Home
113
List of Associations and Sector Councils
Accommodations
Accreditation Canada (www.accreditation-canada.ca/)
Association of Canadian Academic Healthcare Organizations (www.acaho.org/main.html)
Canadian Association for Community Care (www.cacc-acssc.com/)
Canadian Association of Environmental Management (www.caenvironmentalmanagement.com)
Canadian College of Health Service Executives (www.cchse.org/)
Canadian Council of Human Resources Associations (www.cchra-ccarh.ca/)
Canadian Institute of Chartered Accountants (www.cica.ca/)
Canadian Institute of Management (www.cim.ca/)
Canadian Payroll Association (www.payroll.ca/)
Canadian Sanitation Supply Association (CSSA) (www.cssa.com/)
Certified General Accountants Association of Canada (www.cga-canada.org/)
Certified General Accountants of Ontario (www.cga-ontario.org/)
Health Care Human Resource Sector Council (www.hcsc.ca)
Human Resources Professionals Association of Ontario (www.hrpa.ca)
Institute of Internal Auditors (www.theiia.org/)
International Personnel Management Association - Canada (www.ipma-aigp.ca)
National Association of Institutional Linen Management (NAILM) (www.almnet.org/)
National Occupational Certification (http://emerit.ca)
Ontario Camping Association (OCA) (http://www.ontariocamps.ca/)
Ontario Community Support Association (www.ocsa.on.ca/)
Ontario Hospital Association (www.oha.com/)
Ontario Medical Association (www.oma.org/)
Ontario Retirement Communities Association (ORCA) (www.orcaretirement.com)
Ontario Snow Resorts Association (www.skiontario.on.ca)
Plant Engineering and Maintenance Association of Canada (www.pemac.org/)
Sport Alliance of Ontario (www.sportalliance.com/)
The Strategic Capability Network (www.scnetwork.ca)
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114
List of Associations and Sector Councils continued…
Recreation & Entertainment
Alcohol and Gaming Commission of Ontario (www.agco.on.ca/)
BioTalent Canada (www.biotalent.ca/)
Canadian Association of Snowboard Instructors (www.casi-acms.com/english/index_welcome.html)
Canadian Environmental Certification Approvals Board (www.cecab.org/)
Canadian Federation of Biological Societies (www.cfbs.org/)
Canadian Fitness Professionals (www.canfitpro.net)
Canadian Nursery Landscape Association (www.canadanursery.com/)
Canadian Professional Golfers' Association (www.cpga.com)
Canadian Society of Landscape Architects (www.csla.ca/)
CITC - Canadian Institute of Travel Counsellors (www.citc.ca)
Council of Outdoor Educators (www.coeo.org/)
ECO Canada (Environmental Careers Organization) (www.eco.ca/)
Forest Genetics Ontario (www.fgo.ca/)
Gymnastics Ontario (www.ogf.com/)
Landscape Ontario Horticultural Trades Association (www.hort-trades.com/)
National Occupational Certification (http://emerit.ca)
Ontario Federation of Anglers & Hunters (www.ofah.org/)
Ontario Federation of Snowmobile Clubs (www.ofsc.on.ca/)
Ontario Golf Superintendents' Association (www.golfsupers.on.ca)
Ontario Lottery and Gaming Corporation (www.olgc.ca/)
Ontario Nature (www.ontarionature.org/)
Ontario Recreation Facilities Association (ORFA) (www.orfa.com/)
Ontario Recreational Canoeing and Kayaking Association (ORCKA) (www.orca.on.ca/)
Ontario Sport Fishing Guides' Association (www.ontariofishcharters.ca/)
Ontario Trail Riders Association (OTRA) (www.otra.ca/)
Ontario Trails Council (OTC) (www.ontariotrails.on.ca/)
Ontario Underwater Council (www.underwatercouncil.com)
Retail Merchants' Association of Canada (www.rmacanada.com/)
The Association of Canadian Travel Agencies (ACTA) (www.acta.ca)
The Canadian Society of Environmental Biologists (Ontario Region) (www.exworld.org/cseb/)
Home
115
List of Associations and Sector Councils continued…
Food & Beverage Services
Baking Association of Canada (www.baking.ca)
Canadian Association of Foodservice Professionals (www.cafp.com/)
Canadian Culinary Federation (www.ccfcc.ca)
Canadian Institute of Food Science & Technology (www.cifst.ca/)
Canadian Pastry Chefs Guild (www.canadianpastrychefsguild.ca)
Travel Services
Association of Canadian Travel Agencies (www.acta.ca/)
Association of Retail Travel Agents (www.artacanada.ca/)
Canadian Association of Photographers & Illustrators in Communications (www.capic.org/)
Canadian Professional Sales Association (CPSA) (www.cpsa.com)
Canadian Tourism Commission (www.canadatourism.com)
CITC - Canadian Institute of Travel Counsellors (www.citc.ca)
Direct Sellers Association of Canada (www.dsa.ca)
Festivals and Events Ontario (FEO) (www.festivalsandeventsontario.ca/)
International Association of Administrative Professionals (Ontario) (www.iaap-ontariodivision.org)
Ontario Music Festivals Association Inc. (OMFA) (www.omfa.info/)
Professional Photographers of Canada (www.ppoc.ca/)
Transportation
Canadian Tourism Human Resource Council (CTHRC) (www.cthrc.ca/)
Motor Carrier Passenger Council of Canada (www.buscouncil.ca/)
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Related Websites
Association of Universities and Colleges in Canada (www.aucc.ca/can_uni/search/index_e.html)
Canada Adventure Vacations Guide (www.canada-adventures-guide.com)
Canadian Travel Adventures (www.canadiantraveladventures.com)
CTHRC National Professional Standards
Labour Market Information HRSDC (www.labourmarketinformation.ca)
Ministry of Training Colleges and Universities website (MTCU) (www.tcu.gov.on.ca)
Ontario Colleges (www.ontariocolleges.ca/portal/page/portal/ONTCOL/Home)
Ontario Job Futures (www.tcu.gov.on.ca/eng/ojf/index.html)
Ontario Skills Passport (OSP) (http://skills.edu.gov.on.ca)
Ontario's Finest Inns & Spas (www.ontariosfinestinns.com/)
Parks and Recreation Ontario (PRO) (www.prontario.org/)
Smart Serve Ontario (https://smartserve.org/about_us.asp)
Travel Counsellor Certification Program (www.citc.ca/tico/en/train-citccert-e.asp)
Travelsavers Canada (http://ca.travelsavers.com/)
Vector Virtual Resource Centre (http://vector.cfee.org)
Working in Canada (www.workingincanada.gc.ca)
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How Did We Do? - Workforce WindsorEssex

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