Healthcare Facilities Licensing Procedures

Health Regulation Department
Healthcare Facilities
Licensing Procedures
INDEX
New Healthcare Facility License................................................
1
Renewal of Healthcare Facility License ....................................
5
Cancellation of Healthcare Facility License ..............................
7
Changing of Healthcare Facility Name ......................................
9
Changing of the Responsible Medical Director..........................
11
Changing of Partner name.........................................................
13
Adding Medical Specialty to the Health Facility License ...........
15
Changing Healthcare Facility Location ......................................
19
Removing Medical Specialty from healthcare Facility License.....
23
Request Eye Test Form book .....................................................
25
Sick Leave Purchase...................................................................
27
Sick Leave Attestation................................................................
29
Transfer Ownership....................................................................
31
Changing of Service Agent .........................................................
33
24 Hours Pharmacy Service.......................................................
35
Renewal of healthcare Professional License
through Facility management....................................................
37
Process Map:
Create username &
password at: https://
eservices.dha.gov.ae/
DHAWeb/default.aspx
Submit New
Facility License
Application *
Pay for Initial
Approval fees
Conduct Final
Inspection
Pay for Final
Approval fees
Apply for final
approval **
Add medical
director and
Healthcare
Professionals
Pay for issue
license fees
Issue Final
Approval letter
and facility
License
Review Documents
& Issue Initial
Approval Letter
Fulfill facility
requirments &
setup
DHA
New
Healthcare Facility
License
Applicant
* Requirements for new facility application for Initial Approval:
1. Upload Passport copy for owner and / partners
2. Upload Visa copy for owner and/ partners
3. Upload Emirates ID for owner and partners
4. Upload Layout / floor plan for facility
5. Upload Proposal letter from owner / partners / or who has Power of Attorney
6. Upload Affection plan from Ejari or Dubai Municipality
7. Upload Copy of Facility’s Trade Name Reservation Letter from Dubai Economic
Department (DED) or Free zone
8. Upload DHA undertaking letter signed by owner / partners / or who has Power
of Attorney
1
2
Note:
Facility Category
lHealth Regulation Department (HRD) will review the application and it might
be either: approved or rejected or may require more documents
lOnce the application is approved: the HRD shall issue an Initial Approval
letter
l Validity Limit of initial approval letter:
o Hospitals and Day Surgical centers: 12 months
o All other facility categories: Six Months
Initial approval fees Final approval fees Issue license fees
Hospital/Day Surgical AED 2020
AED 4020
Center /
Convalescence
Please visit the
DHA website as it
on the facility
subcategory
Other Facility
AED 1020
AED 2020
Categories:
Please visit the
DHA website as it
depends on the
facility
subcategory
lBased on HRD Initial Approval Letter, DED or Free Zone Authority will issue
Facility Trade license
** Requirements for Final Approval:
Timeframe:
1.Upload No objection certificate (NOC) from owner to assign Medical Director
(MD)
l Initial Approval: within 10 working days upon completion of the requirements
above
2.Upload the Final Trade license issued by Dubai Economic Department (DED)
or Free zone
l Final approval: depends upon the outcome of the final inspection report
3.Add Medical director and healthcare professionals
4.Upload Valid building contract
Note:
• The healthcare facility license will be issued based on the following:
a.The onsite final inspection report which must include full compliance to the
DHA facility licensure requirements
b.The healthcare facility management must add the medical director and
healthcare professionals
To view the facility licensing criteria and documents needed check below link: http://
www.dha.gov.ae/EN/SectorsDirectorates/Directorates/HealthRegulation/
HealthFacilities/Licensingservices/Pages/Newfacilitylicense.aspx
l The Applicant must ensure fulfilling of the DHA facility set up requirements
and completion of the final approval within the Validity Limit of the Initial
Approval Letter
3
4
Process Map:
Login by
username
& password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Submit the
application:
Renew
Facility
License
Payment
Upload
Trade
License*
Issue
license
DHA
Applicant
*Notes:
1.Trade license must be uploaded whether issued by Dubai Economic
Department (DED) or Free zone
Renewal of
Healthcare Facility
License
2.The Healthcare Facility needs to renew all the expired licenses of healthcare
professionals before starting the facility license renewal process
3.The Healthcare facility license can be renewed three month prior to expiry
date
4.The renewed healthcare facility license will be valid for 12 months from
issuing date.
Fees:
Depending on the facility category, kindly refer to the DHA fees list
accessed on; https://www.dha.gov.ae/EN/SectorsDirectorates / Directorates
HealthRegulation / MedicalComplaint / Documents / New% 20HRD% 20 Fees2012.pdf
Timeframe:
Five working days
5
6
Process Map:
Login by username &
password at: https://
eservices.dha.gov.ae/
DHAWeb/default.aspx
Filll application
for Cancelling
Facility License *
Cancel Facility
License
DHA
Applicant
* Requirements:
Cancellation of
Healthcare Facility
License
1.The Healthcare facility management must ensure that all active healthcare
professional licenses must be transferred or cancelled before the onset of
facility cancellation process
2.The Healthcare facility management must ensure all violations are settled
before onset of the cancellation process.
3.The Healthcare facility management must ensure that the cancellation
process starts before the expiration of their current facility license
4.Upload No objection certificate (NOC) from the owner
5.Upload DHA undertaking letter signed by owner / or partners / or who has
power of attorney
6.The cancellation request must be submitted online prior to the expiration of
the facility license to avoid any penalties.
Note: The Healthcare facility management must ensure submitting the
cancellation letter to DED or free zone authority
Fees:
Free of charge.
Timeframe:
5 working days
7
8
Process Map:
Login by
username
& password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill Change
Facility
Name
Application*
Review and
approve
Pay fees
Change
Facility
Name
DHA
Applicant
*Requirements:
Changing of
Healthcare Facility
Name
1. Upload Copy of Facility’s Trade Name Reservation Letter from Dubai Economic
Department (DED) or Free zone
2.Upload No objection certificate (NOC) letter from the owner / partners
3.Upload DHA undertaking letter signed by owner / or partners / or who has
power of attorney
Fees:
Change facility name: AED 1020
Timeframe:
Five working days
9
10
Process Map:
Login by
username
& password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill
application
for
Changing
Medical
Director *
New Medical
Director
approval
of his
appointment **
Pay fees
Review
and
Approve
Issue
license
DHA
Applicant
*Requirements:
Changing of the
Responsible
Medical Director
1.A formal Undertaking letter typed on facility head letter stating the approval
of the assignment of the new Medical director. This letter must be signed by
the owner / partners or the authorized person with power of Attorney
2.Select New Medical director from the active healthcare professional licenses
listed in the facility account (must be a physician or dentist)
Note**: the selected new medical director will receive a pending task in his
Sheryan DHA account requesting his approval for this new assignment
Fees:
AED 1020
Timeframe:
Five working days
11
12
Process Map:
Login by
username&
password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill
Change
Partner
application
form *
Review and
Approve
Pay fees
Review
and issue
the hew
Healthcare
facility
license
Upload
new DED
or feezone
authority
trade
license
DHA
Applicant
*Requirements:
Changing of
Partner name
1.The facility management must ensure that the facility has no violations
pending with DHA prior to commencing this process.
2.Upload No objection certificate (NOC) from owner or court agreement
3. Upload New owner’s or partner’s name as well as the personal information
i.e. passport copy, visa and Emirates ID
4.Upload DHA undertaking letter signed by the owner / or the one who has
power of attorney
5.Upload the Court agreement letter or letter from owner
6.Upload New DED license
Fees:
AED 1020
Timeframe:
Five working days
13
14
Process Map:
If no
addition to
the facility
setup is
needed
If addition
to the
facility
setup is
needed
Login by username &
password at: https://
eservices.dha.gov.ae/
DHAWeb/default.aspx
Login by
username &
password at:
https://eservices.
dha.gov.ae/
DHAWeb/default.
aspx
Fill application for
Add Specialty to
Facility License *
Fill New Facility
Application*
Issue facility
License
Pay fees
Pay Issue
License fees
Review/ approve
and Issue license
Review
documents &
Issue Initial
approval letter
Fulfill facility
requirement for
final approval
Final inspection
and issue final
approval
Pay Final
Approval fees
DHA
Adding Medical
Specialty to
the Health Facility
License
Applicant
*Requirements:
1.Upload Proposal letter about the new service from owner / or partners / or
who has power of attorney
2.Upload Layout and floor plan for the healthcare facility showing the new
service
3.Upload No objection certificate (NOC) from owner / or partners / or who has
power of attorney
4.Upload DHA undertaking letter from owner / or partners / or who has power
of attorney
5.Upload Schematic design drawings in AutoCAD format showing the new
service floor layout with clear measurements for each room and area and
labeled as per the required services
15
16
Note:
If the addition to the medical specialty doesn’t require setup addition then the
license will be issued without final inspection
Facility Category
Initial approval fees Final approval fees Issue license fees
Hospital/Day Surgical AED 2020
AED 4020
Center /
Convalescence
Please visit the
Health Regulation
Dept as this has a
special calculation
depending on the
validity of the
existing license
Other Facility
AED 1020
AED 2020
Categories:
Please visit the
Health Regulation
Dept as this has a
special calculation
depending on the
validity of the
existing license
Timeframe:
l Initial Approval: 5 working days
l Final approval: 10-15 working days
17
18
Process Map:
Login by
username &
password at:
https://eservices.
dha.gov.ae/
DHAWeb/default.
aspx
Fill application of
changing Facility
online*
Pay feest
Review
documents &
Issue Initial
approval letter
Fulfill DHA
requirments for
facility setup
Issue Final
Approval and
Facility License
Conduct Final
Inspection
Pay fees
Apply for final
approval **
DHA
Applicant
Changing
Healthcare Facility
Location
* Requirements for Initial Approval of Changing healthcare facility location:
1.Upload Layout and floor plan for facility
2.Upload Proposal letter from owner / or partners / or who have power of
attorney
3.Upload No objection certificate (NOC) letter from the owner/partners
4.Upload Affection plan from Ejari or Dubai Municipality certificate or The Free
zone Licensing authority showing the land plot number issued
5.Upload DHA undertaking letter signed by owner / or partners / or who has
power of attorney
6.Upload Schematic design drawings in AutoCAD format showing the proposed
floor layout with clear room measurements for each room/area and labeled
as per services
Note:
lHealth Regulation Department (HRD) will review the application and it might
be either: approved or rejected or may require more documents
19
20
lOnce the application is approved: the HRD shall issue an Initial Approval
letter
l Validity Limit of initial approval letter:
o Hospitals and Day Surgical centers: 12 months
o All other facility categories: Six Months
lBased on HRD Initial Approval Letter, DED or Free Zone Authority will issue
Facility Trade license
l The healthcare facility license will be issued based on the following:
a. The onsite final inspection report which must include full compliance to the
DHA facility licensure requirements
b.The healthcare facility management must add the medical director and
healthcare professionals
To view the facility licensing criteria and documents needed check
below
link:http://www.dha.gov.ae/EN/SectorsDirectorates/Directorates/
HealthRegulation/HealthFacilities/Licensingservices/Pages Newfacilitylicense.
aspx
lThe Applicant must ensure fulfilling of the DHA facility set up requirements
and completion of the final approval within the Validity Limit of the Initial
Approval Letter
Fees:
Facility Category
Initial approval fees
Final approval fees
Hospital/Day Surgical
Center / Convalescencee
AED 2020
AED 4020
Other Facility Categories:
AED 1020
AED 2020
Timeframe:
l Initial Approval: within 10 working days upon completion of the requirements
above
l Final approval: depends upon the outcome of the final inspection report
21
22
Process Map:
Login by username &
password at: https://
eservices.dha.gov.ae/
DHAWeb/default.aspx
Fill application to
“Remove Specialty
from Facility” *
Review / approve and
issue license
DHA
Applicant
* Requirements:
lUpload No objection certificate (NOC) from owner / or partners / or who has
power of attorney
Removing Medical
Specialty from
Healthcare Facility
License
Note:
1.Removing a Medical Specialty from the healthcare Facility License might
change the facility subcategory
2.New License will be issued after removing the specialty
Fees:
Free of charge
Timeframe:
Five working days
23
24
Process Map:
Login by
username
& password
https://
eservices.dha.
gov.ae/DHAWeb/
default
Select number
of books
required
Select number of
books required
DHA
Update the
facility account
on RTA website
Applicant
Request
Eye Test
Form book
25
Pay for
selected
book *
Fees:
Each book consists of 50 sheets and costs AED 2500 and Each sheet cost:
AED 50
26
Note:
The maximum limit of allowed purchase quantity is 1000 sick leave per
transaction.
Fees:
Sik Leave
Purchase
27
Each Certificate cost: AED 60
Timeframe:
Same working day
28
Notes:
l All sick leaves must be issued electronically for patients.
l If the number of sick leave days exceeds 5 days then the sick leave certificate
must be approved by the health regulation department.
Sik Leave
Attestation
lThe Healthcare facility must attach a comprehensive medical report for the
patient
Fees:
Free of charge
Timeframe:
Five working days
29
30
Process Map:
Login by
username
& password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill
application
of Transfer
Ownership *
Review
and
Approve
Pay
fees
Review
and
Approve
Upload
new DED
trade
license
Issue
DHA
license
DHA
Applicant
Requirements:
1.The healthcare facility management must ensure that the facility has no
violations pending with DHA prior to commencing this process
Transfer
Ownership
2.Upload No objection certificate (NOC) from the owner / partner
3.Upload Court Agreement
4.Upload New Owner information including Passport, Visa and Emirates ID
Note:
l New Owner should be local with share Not less than 51%
l Ownership share Law is Not applicable in Free Zone area
Fees:
Depends on facility category, kindly check the DHA fees list, that is available
on the link: https://www.dha.gov.ae/EN/SectorsDirectorates/Directorates/
HealthRegulation/MedicalComplaint/Documents/New%20HRD%20Fees-2012.
pdf
Timeframe:
Five working days
31
32
Process Map:
Login by
username&
password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill
application
Change
Partner *
Review
and
Approve
Pay Fees
Review
and
Approve
Upload
new DED
trade
License
Issue
DHA
license
DHA
Applicant
*Requirements:
1.The healthcare facility management must ensure that the facility has no
violations pending with DHA prior to commencing this process
Changing of
Service Agent
2.Upload New Service Agent passport copy
3.Upload Undertaking letter signed by owner / partners typed on facility head
letter.
4.Upload Court Agreement OR Transfer letter from Owner
5.After Approval of DHA, the facility management must upload the New DED
(Dubai Economic Department) License
Fees:
AED 1020
Timeframe:
Five working days
33
34
Requirements:
The pharmacy must ensure:
1. Applying for the service through Add Specialty to Facility License
2. The availability of 4 licensed DHA pharmacists during the 24 hrs.
3. Full operation during the 24 hrs under any circumstances
4. Displaying the DHA approval letter for 24 HRs clearly in the pharmacy
24 Hours
Pharmacy Service
Note: Renewal of 24 HRs service can be done one month prior the expiry date
Fees:
Free of charge
Timeframe:
Two Working Days
35
36
Process Map:
Login by
username
& password
at: https://
eservices.
dha.gov.ae/
DHAWeb/
default.aspx
Fill
application
for Renew
Facility
License *
Pay fees
Upload
DED trade
license
Issue
license and
delivered
by courier
DHA
Applicant
*Requirements:
1.Upload Valid passport copy including Visa copy ( if applicable)
Renewal of
Healthcare Professional
License
through Facility
management
2.Upload Malpractice Insurance
3.Upload Primary Source Verification Report (PSV) if available
4.Upload Required CME hours as per the DHA Professional Qualifications
Requirements (PQR) accessed on: https://www.dha.gov.ae/EN/Documents/
Healthcare%20Professionals%20Qualification%20Requirements%20
(PQR)%202014-1.pdf
5.Upload Medical fitness Test for applicants above 65 years old. Fitness test
must be conducted in DHA facilities
Fees:
Health care professional Title
Fees
Courier fees
Physicians/Dentists
AED 3020
AED 20
Nurses/Allied Health/TCAM
AED 1020
AED 20
Timeframe:
Five working days
37
38