Corporate Profile

People
Process
Technology
Innovation
People Tech Systems
People Tech CRM Communication Suite
Intelligent Business Solutions
MANAGEMENT
Voice
Universal
Queue
Web
Intelligent
Routing
AGENT
INTEGRATION
Email
Voice
Self - Service
Fax
Task
REPORTING
A Complete Contact Center Solutions with Inbound Outbound Dialer
CRM, IVR, Voice Broadcasting and SMS Broadcasting.
F105 3RD STREET, GOLDEN BROOK, FLAT NO 4, 1ST FLOOR, ANNANAGAR, CHENNAI 600 102, INDIA.
CONTACT NUMBER 044 26260810, 45536004.
EMAIL:[email protected]
PeopleTech provides a comprehensive and open
product suite that allows you to tie any customer
interaction and your resources together to better
manage your contact center workforce, with reporting
and analytic tools to help you meet your business goals.
PeopleTech contact center applications for the
contact center offer a better way to target particular
customer-interaction issues by delivering a specific
combination of capabilities to improve contact center
performance.
These capabilities include inbound routing,
outbound dialing, voice portal, performance
management, campaign optimization, KPI and Business
Intelligence Reporting.
PeopleTech Contact Center suite comes with a comprehensive Customer Relationship
Management (CRM), customizable product for any industry and has capability to include Business
Intelligence, predictive analysis and business performance Management.
PeopleTech Contact Center CRM is developed on a platform independent spring framework
J2EE Architecture which can be integrated with any commercial and open source PBX systems. By
integrating Open source technology, PeopleTech has come out with a inexpensive - high performance
product in the Industry which is a much needed solution today for SMEs. PeopleTech Contact Center
suite's Open Architecture enables it to seamlessly integrate with any external applications for
customers to extend their services over PSTN and Mobile network. (Example:-Payment gateways with
IVR).
By integrating MSSQL Suite with PeopleTech contact Center CRM; our customers can get most
advanced decision making and BI dashboard reports which is the key for business performance
Management.
Competitive Comparison
PeopleTech systems provide cost effective Contact Center CRM and IVR solutions to its
customers without Compromising the Quality and Features which are offered by any other vendor in
the same line. To Overthrow the telecommunication infrastructure costs, PeopleTech integrated its
CRM with Popular Open Source communication platforms and this integration are regressively tested
by PeopleTech.
PeopleTech choose a robust advance platform, where there are no limitations to expand plus
the integration possibility of the product with any legacy systems and latest technology. This feature
can bring numerous opportunities with our customers where we can deliver quality, Feature rich
product with a low cost and high-quality support backup.
PeopleTech CRM Software includes the following functionalities.
· Outbound calling, Preview, Progressive and Predictive calling
· Inbound & Outbound CRM
· IVRS GUI for Menu Creation
· Voice Broadcasting
· SMS
· Conferencing and third-party transfers
· Support both TDM and SIP
Business Intelligence Tools
PeopleTech Business intelligence products are
integrated with Call Center CRM, which can
Connect to any existing application and
database without much change in existing
communication infrastructure. This particular
product will be much useful for Decision
makers in Contact Centers,telecommunication
companies etc.
IVRS
A Complete, Scalable, Stable IVR Solution
PeopleTech IVRS helps enterprises improve service and lower costs by automating and
connecting their most common phone calls with our Interactive Voice Response (IVR)
PeopleTech IVRS Solutions enables its clients to improve profitability and overall efficiency by
providing highly targeted self-service telephony Solutions
PeopleTech IVRS combines the "best in class" technology from market leaders in open
platforms, advanced speech engines, and Voice Response Interactive applications for our total
solution IVR system platforms
Interactive voice response have become a valuable addition for many businesses today and
PeopleTech provides innovative way to connect to web services , secured sockets for the IVR to
integrate with Payment Gateways and telecommunication VAS Application services.
Primary Benefits are
PeopleTech IVR system employs the very latest in IVR technology and Open Standards
Telephony Servers, Advanced Speech Recognition (ASR), Interactive Voice Response (IVR), Textto-Speech (TTS) and connectivity to databases.
Connecting IVRS with existing web, legacy database and customer service systems already in
place
Using standards to integrate IVR Software with the rest of your infrastructure provides a
number of opportunities for businesses to improve customer service and reduce costs
Increasing the number and quality of phone-based customer service applications to
encouraging collaboration between Web and Interactive Voice Response system
Supports Web services and sockets
Easy web based user interface to create IVR Menus.
IVR node creation GUI provides the user to create sub menus
and DTMF values. Dual-tone multi-frequency signalling (DTMF) is used
for telecommunication signalling over analog telephone lines in the
voice-frequency band between telephone handsets and other
communications devices and the switching centre. PeopleTech IVR GUI
Provide users a simple user interface to develop complex IVR
Algorithms.
Voice Broadcasting Application
PeopleTech systems provides a voice broadcasting phone system, which is a specialized auto
dialer incorporating CTI technology that broadcasts phone messages to hundreds or thousands of call
recipients at once. Voice broadcast systems use traditional analog and digital phone lines as well as
VOIP connectivity Companies can contact employees and customers instantaneously. Communities
can likewise be contacted by emergency response centers. Voice broadcasting has also been referred to
as the following:
Voice blast or Voice broadcast
Call blasting or Phone Blasting
Voice message broadcasting
Mass calling
Message broadcasting
Robo calling
Voice broadcast phone software manages a database of phone lists as well as digitized phone
messages. Using Analog, digital or VOIP telephony components, these computers can simultaneously
broadcast thousands of phone messages. Personalized information can be included in the phone
messages through the integration of text to voice software.
Features
ACD
Call Routing
IVR
TTS
IVR Database connection
Voice Recording for IVR
Call logging
CDR reports
Agent CRM Web based
Administration Panel
Outbound dialing
Auto Dialing
Auto Call back
Agent wise Reports
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Features
Disposition Reports
Agent Live status
Hourly Reports
Live Metrics
BI Reporting
Voice Broadcasting
Conferencing
3 way calling
T1/E1 TDM Support
FXO/FXS Analog Support
Soft phones Support
VOIP /SIP Support
IPPHONES Support
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Contact Us:
PeopleTech Systems Private Limited.
F-105, 3rd Street, Golden Brook, No: 4, 1st Floor, Anna Nagar, Chennai – 6000 102, INDIA.
Phone :(+91)44-26260810, (91)44-45536004, Email us: [email protected], Web: www.peopletech.co.in