Affordable Housing and Supportive Housing

Transcription

The Inventory of Housing Stability Programs
in Waterloo Region:
AFFORDABLE HOUSING AND
SUPPORTIVE HOUSING
December 2011
The Inventory of Housing Stability Programs in Waterloo Region: Affordable Housing and Supportive Housing
The Inventory of Housing Stability Programs in Waterloo Region:
Affordable Housing and Supportive Housing
by
Social Planning, Policy, and Program Administration
Regional Municipality of Waterloo
© Regional Municipality of Waterloo, 2011
Parts of this report may be reproduced on the condition that
proper reference is made to the Regional Municipality of Waterloo.
Recommended citation:
Social Planning, Policy and Program Administration (2011). The inventory of housing stability
programs in Waterloo Region: Affordable housing and supportive housing. Waterloo, ON:
Regional Municipality of Waterloo.
Should you have any questions about this report please contact:
Regional Municipality of Waterloo Social Services
99 Regina Street South, 5th Floor, Waterloo, ON N2J 4G6
Tel.: (519) 883-2117 Fax: (519) 883-2234
TTY: (519) 575-4608
The Inventory is available on the Homeless Hub (www.homelesshub.ca) and
the Region‟s website
(visit www.socialservices.regionofwaterloo.ca and search “Inventory”).
.
Docs #1053154
Acknowledgements
The Inventory of Housing Stability Programs in Waterloo Region was made possible through the
involvement of many people in our community. Special thanks to the agencies who contributed
their program profiles.
Report Contributors:
Primary:
Michelle Martin
Angela Pye
Support:
Marie Morrison
Lynn Randall
Social Planning Associate, Social Planning, Policy and Program
Administration, Region of Waterloo
Social Planning Associate, Social Planning, Policy and Program
Administration, Region of Waterloo
Manager Social Planning, Region of Waterloo
Director Social Planning, Policy and Program Administration, Region of
Waterloo
TABLE OF CONTENTS
INTRODUCTION TO THE INVENTORY ...................................................................................... 1
AFFORDABLE HOUSING AND SUPPORTIVE HOUSING OVERVIEW .................................... 4
AFFORDABLE HOUSING ..................................................................................................... 17
5.1
Region of Waterloo: Community Housing ................................................................... 17
SUPPORTIVE HOUSING ...................................................................................................... 20
DEVELOPMENTAL DISABILITY ...................................................................................... 20
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
Christian Horizons - West District ............................................................................... 20
Community Living Cambridge ..................................................................................... 22
Elmira District Community Living ................................................................................ 24
Extend-A-Family: Familyhome Program ..................................................................... 27
KW Habilitation Services: Residential Services .......................................................... 29
Parents for Community Living KW .............................................................................. 32
Sunbeam Centre: Sunbeam Residential Development Centre .................................. 34
Tri-County Mennonite Homes: Aldaview Services ...................................................... 37
MENTAL HEALTH ............................................................................................................ 39
5.10
5.11
5.12
Canadian Mental Health Association – Grand River Branch: Supportive Housing
(Access to 5 Rent Supplement Units) ......................................................................... 39
Regional Mental Health in London: Homes for Special Care ..................................... 41
Waterloo Regional Homes for Mental Health Inc.: Supportive Housing ..................... 43
PHYSICAL DISABILITY & ACQUIRED BRAIN INJURY (ABI) ........................................ 45
5.13
5.14
5.15
5.16
Independent Living Centre of Waterloo Region: Assisted Living ................................ 45
Traverse Independence: Acquired Brain Injury (ABI) Group Home ............................ 47
Traverse Independence: Acquired Brain Injury (ABI) Transitional Living ................... 49
Traverse Independence: Supportive Housing ............................................................ 51
PROBLEMATIC SUBSTANCE USE................................................................................. 53
5.17
5.18
Cambridge Shelter Corporation: Saginaw House ....................................................... 53
Waterloo Regional Homes for Mental Health Inc. & House of Friendship: Addiction .....
Supportive Housing .................................................................................................... 55
UNACCOMPANIED CHILDREN & YOUTH ...................................................................... 57
5.19
5.20
5.21
Argus Residence for Young People: 5 Beds to Home ................................................ 57
Family & Children‟s Services of the Waterloo Region (FACS) ................................... 59
Saint Monica House Inc.: Monica Ainslie Place .......................................................... 61
OLDER ADULTS............................................................................................................... 63
5.22
5.23
5.24
5.25
Long Term Care Homes ............................................................................................. 63
Region of Waterloo: Sunnyside Supportive Housing .................................................. 66
Retirement Homes with Subsidy ................................................................................. 68
Waterloo-Wellington Community Care Access Centre: Integrated Assisted Living ........
Program ...................................................................................................................... 71
MEN ................................................................................................................................... 74
5.26
House of Friendship: Cramer House .......................................................................... 74
WOMEN............................................................................................................................. 76
5.27
5.28
Kitchener-Waterloo YWCA: Lincoln Road Apartments ............................................... 76
Kitchener-Waterloo YWCA: The Next Door ................................................................ 78
GENERAL ......................................................................................................................... 80
5.29
5.30
5.31
5.32
5.33
5.34
Boarding Homes with Subsidy .................................................................................... 80
Cambridge Shelter Corporation: Supportive Housing ................................................. 83
House of Friendship: Charles Village ......................................................................... 85
House of Friendship: Eby Village ................................................................................ 87
Supportive Housing of Waterloo: SHOW .................................................................... 89
The Working Centre: Hospitality House ...................................................................... 91
AFFORDABLE HOUSING AND SUPPORTIVE HOUSING CONTACT LIST ........................... 93
APPENDIX A: HOUSING STABILITY SYSTEM – FULL PROGRAM LIST ............................ 101
LIST OF TABLES
Table 1. 2010 Overview of Affordable Housing and Supportive Housing Programs .................... 7
INTRODUCTION TO THE INVENTORY
The Inventory
The Inventory of Housing Stability Programs in Waterloo Region (Inventory) is a community
resource that catalogues all of the housing stability programs in Waterloo Region into one of five
program areas.
All housing stability programs meet both of the following criteria:
1. The program supports people who are either experiencing homelessness or at-risk of
housing loss.
2. At least 50% of the program activities are dedicated to housing stability: supporting
people to find, establish and/or retain adequate housing and/or increasing opportunities
for people to fully participate in community life.
The Inventory was first produced in 2006 to support the process of gathering and mapping
information about the housing stability system for the first Homelessness to Housing Stability
Strategy (Strategy). Developing the Inventory and then updating it in 2008, 2009 and 2011 has
been a significant undertaking, involving an extensive and collaborative process of identifying
relevant programs, organizing them in a meaningful way, developing standardized language
and creating tools to track key housing stability trends. Part of the challenge of this task relates
to the fact that housing stability is a very broad, inclusive term – one that covers a wide range of
activities and extends across many community systems. As a result of this ongoing
collaboration, there is now a shared understanding of what the housing stability system is in
Waterloo Region, including what programs are included and how they should be described.
In general, the Inventory serves as a useful resource to anyone seeking to learn about the local
housing stability system. The Inventory has been used by groups working to address housing
stability issues, members of the general public, the media, students, and local organizations
(e.g., to support staff orientation and training). The Inventory is also used to inform the
development of the updated Strategy, anticipated to be released in 2012.
The Inventory is published as a set of five documents – one for each program area of the
housing stability system:
1. Emergency Shelter
2. Street Outreach
3. Housing Retention and Re-Housing
4. Time-Limited Residence
5. Affordable Housing and Supportive Housing
Each of the five documents includes a description of the program area, an overview table,
program profiles, and contact information for each organization and/or program.
The current document features Affordable Housing and Supportive Housing programs.
Housing stability brochures summarizing information from the Inventory are also available online at www.regionofwaterloo.ca and www.homelesshub.ca.
1
Introduction to the Essential Elements for Ending Homelessness
Housing stability for everyone, in a community that is designed to be inclusive, helps to
restore dignity, reduce human suffering and create the conditions necessary to ensure
Waterloo Region is resilient. Resiliency refers to the ability to cope with and thrive in the
presence of challenges and continual change.
Housing stability refers to ideal living circumstances where people with a fixed address are
able to retain adequate housing over the long term. To have housing stability, people must
have three key resources: adequate housing, income and support. Assessment of adequacy
is largely based on personal interpretation.
1. Adequate housing provides security of tenure and is desirable, affordable, safe,
adequately maintained, accessible and a suitable size.
2. Adequate income provides enough financial resources to meet and sustain minimum
standards for housing (rent or mortgage expenses and utilities) and other basic needs (e.g.,
food, clothing, child care, transportation, personal hygiene, health/medical expenses,
recreation, communication and education).
3. Adequate support (informal and/or formal) provides enough personal support for living as
independently and connecting with others as desired.
Community inclusion means that participation in community life is accessible to everyone
and the community is designed to support people in their efforts to be included.
Home, in essence, is feeling a sense of belonging to a personal space. While it is not
necessarily tied to a particular space, for most people, having adequate housing is
fundamental to creating both a sense of home and the stability necessary for full participation
in the community.
Housing stability, community inclusion and a sense of home are the essential elements to
ending homelessness because they ensure that people have what they need to retain
adequate housing over the long term.
The Housing Stability System
The housing stability system is a network of organizations, groups and individuals that share a
common mandate to support people who are experiencing homelessness or at-risk of housing
loss. To fulfill this mandate, the housing stability system has a set of inter-related programs,
where at least 50% of the activities supported by the program are dedicated to housing stability.
While the housing stability system is the only one designed specifically to support people who
are experiencing homelessness or at-risk of housing loss, all community systems at least
indirectly support greater housing stability and all have the capacity to promote community
inclusion.
2
Housing Stability Programs
In 2011, there were 107 local housing stability programs (see Appendix A for a full list of
programs1). About half of these programs began in the last decade (53 programs since 2000).
Analysis of the programs has helped to clarify the various resources and approaches used
locally that, as a whole, support the goal of ending homelessness in Waterloo Region. For
example:
Housing stability programs provide one or more of the following resources to meet their
stated goals: residential/housing options, financial assistance and/or support.
Some housing stability programs have specific time-limits for how long a person can access
the program. Others do not have time-limits and are able to serve people for as long as
needed.
Some housing stability programs are designed for people with a specific, diagnosed
disability (e.g., diagnosis of a serious mental health issue), while others do not have such
eligibility criteria.
o Programs that require a diagnosis of disability are referred to as disability-specific
programs and are represented in both the housing stability system and the
community system(s) that has a mandate to serve people with that particular
disability.
o Programs that are not disability-specific may still be accessed by people with
disabilities, including people who are unaware of their condition(s), unable to receive
diagnoses (perhaps due to the complexity of their issues and/or the presence of
multiple disabilities) and/or unwilling to connect with certain programs because they
fear stigma and discrimination. For example, some programs support people in the
“pre-assessment” stage and seek to connect people to disability-specific resources.
People may be supported by more than one housing stability program at the same time. In
these circumstances, it is understood that programs are often complementing – not
duplicating – one another. Complementing housing stability programs gives people access
to a wider variety of resources to address their unique needs. This practice is particularly
effective when supporting people with complex issues (e.g., people approaching or
experiencing persistent homelessness).
Important Considerations
Readers are asked to keep the following considerations in mind:
• Information provided by organizations is self-reported and verified by the organization. The
Regional Municipality of Waterloo‟s role is to compile the data on behalf of the community.
• If the data were not formally tracked, organizations were asked to provide estimates.
• “ND” (No Data) was used to indicate data that was not available.
• While each program reported data related to the number of people with disabilities served,
this information will only be available in aggregate form for each program area.
• Questions about the specific programs should be directed to organization/program
representatives as outlined in the contact list. All other questions can be directed to:
Angela Pye, Social Planning Associate
Social Planning, Policy and Program Administration
Regional Municipality of Waterloo
Phone: (519) 575-4757 x 5510
E-mail: [email protected]
1
A contact list for all programs is also available on-line at www.regionofwaterloo.ca.
3
AFFORDABLE HOUSING AND SUPPORTIVE HOUSING OVERVIEW
Affordable Housing and Supportive Housing programs create stability in people‟s lives by
providing adequate affordable housing and/or longer term support to maintain housing stability.
Without these programs, people living with low-income would not be able to afford adequate
housing and people who need longer term support would be at-risk of housing loss.
There are two main categories of programs:
a) Affordable Housing (i.e., Community Housing) – permanent housing complemented with a
program to make the housing affordable
b) Supportive Housing – permanent housing complemented with a support program
designated to a unit, building or neighbourhood (may also include subsidy)
Some programs are represented in both categories (e.g., a Community Housing building where
tenants have longer term support designated to their units).
One benefit of Affordable Housing and Supportive Housing programs is that there is generally
no time limit for how long people can access them. All programs are typically covered under the
Residential Tenancies Act, 2006. People may choose to transition from these programs
according to their own timelines, not those set by the program. People may access some of
these programs with the intention that they will provide transitional support, as their goal is to
live more independently at some point in the future. Others may seek and/or require life-long
support.
a) Affordable Housing
According to the Canada Mortgage and Housing Corporation, housing is considered affordable
when households spend less than 30% of their gross income on housing costs. There are
generally two ways to meet this affordability threshold, either through lowering housing costs
and/or increasing income. The Strategy focuses on the Region‟s Community Housing program
(defined as Region owned or administered affordable housing) as it is the largest category of
affordable housing for people with low to moderate income in the community at 10,000 units.
However, there are other local non-profit and co-op housing programs that are not administrated
by the Region and therefore not included in the category of Community Housing (approximately
800 units). In addition, there may be housing in the rental market that meets affordability criteria
(usually in single rooms or boarding homes – spaces that often lack privacy).
There are several different types of programs that fall under Community Housing, including:
Waterloo Region Housing – units owned by the Region
Non-Profit Housing – units owned/managed by non-profit groups such as service clubs, faith
groups, ethnic organizations, community agencies or municipal governments
Co-operative Housing – where tenants become a “member” of the co-op and help to run and
take care of the co-op housing complex
Rent Supplement – where the Region pays the landlord the difference between the rent
geared-to-income amount the tenant pays and the market rent for the unit
Below Average Market Rent – where landlords rent units at a rate below the Average Market
Rent for Waterloo Region
Housing Allowance – where landlords receive a fixed partial rent payment from the Region
(up to $300) and the tenant pays the balance of the rent (this provincially funded program is
planned to end in 2013)
4
Affordable Home Ownership Program – where the Region provides an interest-free loan for
the down payment of eligible homes
Community Housing is legislated largely by the Ministry of Municipal Affairs and Housing
(MMAH).
People apply for Community Housing through the Coordinated Access System for Waterloo
Region. In addition to the main office location identified below, there are several community
access points. For more information, please contact:
Community Housing Access Centre
235 King Street East,
6th Floor,
Kitchener, Ontario
Phone: 519-575-4833
TTY: 519-575-4605
[email protected]
b) Supportive Housing
For some people, adequate housing on its own is not enough – it must be complemented with
support to ensure housing stability. Programs where housing is complemented with support
designated to a unit, building or neighbourhood are locally referred to as Supportive Housing
programs. If a tenant moves from the unit, building or neighbourhood, the support will generally
not follow (although sometimes it does, depending on the circumstances and capacity of the
program). The housing may be owned or leased by a community-based organization and can
take many forms, from independent units to shared living environments. The rent may be fully or
partially subsidized or the person may be paying market rent. In most programs, the support is
administered by the same organization that owns or leases the housing. If it is not, there is often
a formal Agreement between the landlord and support provider outlining the support
arrangement. For some tenants, the support may also be complemented with additional
supports provided through one or more other programs (e.g., people may be receiving support
for housing retention tailored for their disability as well as support designated to their unit).
Supportive Housing programs are designed to meet the needs of people who require support to
maintain housing stability over a longer period of time. Supportive Housing may be appropriate
for people who are unable to live independently for one or more of the following reasons:
they have a disability,
they are recovering from serious trauma,
they need specialized medical support, and/or
they have limited skills oriented to housing stability.
While there is no central governance across the various Supportive Housing programs in
Waterloo Region, some programs are disability-specific and governed by the Ministry related to
that particular disability. The Ministry of Community and Social Services (MCSS) is responsible
for policy and funding for people with developmental disabilities in Ontario and the Ministry of
Health and Long-Term Care (MHLTC) is responsible for overall direction and leadership for
people with mental health issues, physical disabilities/acquired brain injuries and problematic
substance use issues in Ontario. In general, programs are funded through many different
sources.
5
In the Inventory, Affordable Housing and Supportive Housing programs are categorized first by
either Affordable Housing or Supportive Housing. Supportive Housing programs are further
organized by the populations they serve, as follows (see Table 1 for details):
Affordable Housing
Supportive Housing
o Developmental Disability
o Mental Health
o Physical Disability & Acquired Brain Injury (ABI)
o Problematic Substance Use
o Unaccompanied Children & Youth
o Older Adults
o Men
o Women
o General
6
Table 1. 2010 Overview of Affordable Housing and Supportive Housing Programs
Organization
&/or Program
Housing
Location(s)
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
#: 2,737 households
Time2:
seniors: 1-2 yrs
single non-senior:
4-6 ys
2-bedroom: 2+ yrs
3-bedroom: 1-2 yrs
4/5-bedroom: 3+ yrs
ND
Waterloo
Region
capacity: 56 spaces
people ages
18 and older
with a
developmental
disability;
people with
medical needs,
dual diagnosis
part of DSOCWR‟s
wait list for
immediate residency
ages 16-653
#: 220 people
56
KitchenerWaterloo
capacity: 118 spaces
people ages
18 and older
(some ages 16
& 17)
part of DSOCWR‟s
wait list
#: 220 people
120
Cambridge
Services & Capacity
Eligibility
AFFORDABLE HOUSING
5.1
Region of
Waterloo:
Community
Housing
varies
10,178 spaces
varies
SUPPORTIVE HOUSING
DEVELOPMENTAL DISABILITY
5.2
Christian
Horizons - West
District
5.3
Community
Living
Cambridge
Kitchener &
Waterloo
Cambridge
2
Data is point-in-time for January 1, 2011
Beginning July 2011, the former Developmental Services Access Centre (DSAC) was divided into two separate programs. The Developmental
Services of Ontario – Central West Region (DSOCWR) now serves as the single point of access to service for adults with a developmental
disability in Waterloo Region (and beyond) and manages the waiting list for all developmental disability programs.
3
7
Organization
&/or Program
Housing
Location(s)
Services & Capacity
Eligibility
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
part of DSOCWR‟s
wait list
#: 220 people
69
Waterloo
Region
5.4
Elmira District
Community
Living
Elmira
capacity: 70 spaces
people ages
18 and older
5.5
Extend-AFamily:
Familyhome
Program
Cambridge,
Kitchener,
Waterloo &
Rural
capacity: 29 spaces
people ages
18 and older
part of DSOCWR‟s
wait list
#: 220 people
29
Waterloo
Region
5.6
KW Habilitation
Services:
Residential
Services
Kitchener &
Waterloo
people ages
18 and older
(some young
teens)
part of DSOCWR‟s
wait list
#: 220 people
154
KitchenerWaterloo
5.7
Parents for
Community
Living KW
Kitchener &
Waterloo
capacity: 34 spaces
people ages 4
and older
part of DSOCWR‟s
wait list
#: 220 people
34
Waterloo
Region
5.8
Sunbeam
Centre:
Sunbeam
Residential
Development
Centre
Kitchener,
Waterloo, &
Rural
capacity: 75 spaces
all ages
part of DSOCWR‟s
wait list
#: 220 people
75
Waterloo
Region
8
Organization
&/or Program
Housing
Location(s)
Services & Capacity
Eligibility
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
5.9
Tri-County
Mennonite
Homes:
Aldaview
Services
New
Hamburg
capacity: 31 spaces
people ages
18 and older
part of DSOCWR‟s
wait list
#: 220 people
34
Waterloo
Region
6
Waterloo
Region
35
South West,
South
Central,
Tillsonburg,
Simcoe
MENTAL HEALTH
5.10
Canadian
Mental Health
AssociationGrand River
Branch:
Long-Term
Support
Coordination
(Access to 5
Rent
Supplement
Units)
5.11
Regional Mental
Health in
London: Homes
for Special Care
Cambridge
& Kitchener
Kitchener
services: connect to basic
needs & informal supports;
recovery planning;
individualized support; skill
development; access to
treatment services; crisis
planning; medication support;
advocacy; specialized
services; employment &
educational support
capacity: 5 spaces
people ages
16 and older
with a
significant
mental health
issue
no wait list
capacity: 39 spaces
people ages
18 and older
with a serious
mental health
issue
#: 1
Time: 6 months or
more
9
Organization
&/or Program
5.12
Waterloo
Regional
Homes for
Mental Health
Inc.: Supportive
Housing
Housing
Location(s)
Services & Capacity
Eligibility
Cambridge
& Kitchener
172 rent supplement spaces
with support (includes 13 at
Sunnyside & 7 at SHOW); 16
dedicated support spaces
through Community Housing;
12 dedicated support spaces
through Kaljas; 67 spaces in
agency-owned housing
Total: 267 spaces
people ages
16 and older
who are
experiencing
or recovering
from a mental
health issue
Waiting List:
# & Average
Length of Time
#: 241
Time: ranges from
2 to 5 years
Different
People
Served
Geographic
Area Served
303
Region of
Waterloo,
City of
Guelph,
Wellington
County and
Dufferin
County
South Grey
37
Waterloo
Region
6
Waterloo
Region and
Wellington
County
PHYSICAL DISABILITY & ACQUIRED BRAIN INJURY (ABI)
5.13
Independent
Living Centre of
Waterloo
Region:
Assisted Living
5.14
Traverse
Independence:
Acquired Brain
Injury (ABI)
Group Home
Cambridge,
Kitchener, &
Waterloo
Kitchener
capacity: 37 spaces
people ages
16 and older
with a physical
disability
capacity: 6 spaces
people ages
16 and older
with an
acquired brain
injury
#: 46
Time: varies,
typically a few years
#: 12
Time: 7-10 years
10
Organization
&/or Program
5.15
Traverse
Independence:
Acquired Brain
Injury (ABI)
Transitional
Living
5.16
Traverse
Independence:
Supportive
Housing
5.17
Cambridge
Shelter
Corporation:
Saginaw House
Housing
Location(s)
Kitchener
Kitchener
Cambridge
Services & Capacity
Eligibility
capacity: 12 spaces
people ages
18 and older
with an
acquired brain
injury
capacity: 28 spaces
people ages
16 and older
with a physical
disability or
acquired brain
injury
PROBLEMATIC SUBSTANCE USE
males ages 18
services: 24/7 on-site staff
and older who
support, assistance with
have
activities of daily living,
completed a
aftercare meetings, individual
substance use
and group therapeutic
treatment
sessions, supports to maintain program & are
abstinence based lifestyle, and
committed to
life skills training.
maintaining an
capacity: 5 spaces (2011)
abstinencebased lifestyle
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
12
Waterloo
Region and
Wellington
County
31
Waterloo
Region and
Wellington
County
ND
Waterloo
Region
#: 15
Time: 6 months
#: 24
Time: 5-7 years
ND
11
Organization
&/or Program
5.18
Waterloo
Regional
Homes for
Mental Health
Inc. & House of
Friendship:
Addiction
Supportive
Housing
Housing
Location(s)
Kitchener
Services & Capacity
Eligibility
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
capacity: 16 spaces (2011)
people ages
18 and older
who are living
with addictions
issues
ND
ND
Waterloo
Region
#: ND
Time: ND
10
Waterloo
Region
#: 0
Time: 0
508
Waterloo
Region
42
WaterlooWellington &
Dufferin
Counties
UNACCOMPANIED CHILDREN & YOUTH
5.19
Argus
Residence for
Young People:
5 Beds to Home
Cambridge
services: housing with on-site
support
capacity: 5 spaces
male youth
between the
ages 16-24
who have
experienced
persistent
homelessness
5.20
Family &
Children‟s
Services of the
Waterloo
Region (FACS)
across
Waterloo
Region
capacity: Extended Care
Maintenance: 62 spaces
Supportive Housing: 361
spaces
children &
youth in the
care of FACS
Cambridge
support
capacity: 15 single mothers
with one child each (total 30
spaces)
single mothers
ages 16-24
with a child
5.21
Saint Monica
House Inc.:
Monica Ainslie
Place
#: 0
Time: 0
12
Organization
&/or Program
Housing
Location(s)
5.22
Long Term
Care Homes
(various
housing
providers)
Cambridge,
Kitchener,
Waterloo, &
rural areas
5.23
Region of
Waterloo:
Sunnyside
Supportive
Housing
Kitchener
Services & Capacity
Eligibility
OLDER ADULTS
people ages
18 and older
services: housing with on-site with healthcare
support
needs that
capacity: 2,574 spaces
require care in
a Long-Term
Care Home
people ages
55 and older
with a mental
support
health issue or
capacity: 30 spaces
ages 65 and
older for frail
elderly
5.24
Retirement
Homes with
Subsidy
(various
housing
providers)
Cambridge,
Kitchener, &
Elmira
support
generally
people ages
50 and older
who identify as
needing
support
5.25
WaterlooWellington
Community
Care Access
Centre:
Integrated
Assisted Living
Program
Cambridge,
Kitchener, &
Waterloo
(also in
Wellington
County)
services: personal support
and homemaking services in
combination with assisted
living elements to support
"aging in place"
capacity: no set capacity
(ideal goal of 30 people served
per neighbourhood)
people ages
65 and older or
ages 55 with
an age-related
condition who
reside within
designated
IALP locations
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
Waterloo-Wellington
2574
(does not
account
for turn
over)
Region of
Waterloo
#: 65
Time: 1 yr
34
Region of
Waterloo
#: ND
Time: ND
137
Waterloo
Region
no waiting list
maintained
275-300
Waterloo
Region &
Wellington
County
#: 1,522
Time: 204 days
13
Organization
&/or Program
5.26
House of
Friendship:
Cramer House
Housing
Location(s)
Kitchener
5.27
KitchenerWaterloo
YWCA:
Lincoln Road
Apartments
Waterloo
5.28
KitchenerWaterloo
YWCA:
The Next Door
Kitchener
5.29
Boarding
Homes with
Subsidy
(various
housing
providers)
Kitchener,
Waterloo,
Cambridge,
& Ayr
Services & Capacity
Eligibility
MEN
males ages 18
and older
support capacity: 9 spaces
requiring some
(single rooms)
support
WOMEN
females ages
16 and old and
their children
who have
experienced
support
homelessness
capacity: 69 spaces
or are in need
of supports to
live
independently
single females
ages 16 and
support
older fleeing
capacity: 6 spaces
family/partner
violence
GENERAL
support
generally
people ages
18 and older
who identify as
needing
support
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
no waiting list
maintained
9
Waterloo
Region
part of Waterloo
Region‟s
Coordinated Access
System (WRCAS)
#: 522 for programs
in this section4
Time: 3 years
83
Waterloo
Region
#: 9
Time: approx. 8
months
8
Waterloo
Region
#: ND
Time: ND
193
Waterloo
Region
4
The waiting list represents an unduplicated count of applications for the five programs that are operated through the Coordinated Access System
(Charles Village, Eby Village, Lincoln Road, SHOW, and Supportive Housing).
14
Organization
&/or Program
5.30
Cambridge
Shelter
Corporation:
Supportive
Housing
5.31
House of
Friendship:
Charles Village
5.32
House of
Friendship:
Eby Village
5.33
Supportive
Housing of
Waterloo:
SHOW
Eligibility
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
Cambridge
support
capacity: 20 spaces (onebedroom units)
people ages
16 and older
part of WRCAS
#: 522 for programs
in this section
Time: 2 years
29
Waterloo
Region
Kitchener
support
capacity: 22 spaces
(one-bedroom units; 2 are
wheelchair accessible)
people ages
16 and older
part of WRCAS
#: 522 for programs
in this section
Time: 7 years
23
Waterloo
Region
Kitchener
support
capacity: 64 spaces
(56 units of which 8 are
two-bedroom, 48 are onebedroom)
people ages
16 and older
part of WRCAS
#: 522 for programs
in this section
Time: approx. 7.5
years
65
Waterloo
Region
support
capacity: 30 spaces (onebedroom units)
people ages
18 and older
who have
experienced
persistent
homelessness
part of WRCAS
#: 522 for programs
in this section
Time: approx. 3
years
32
Waterloo
Region
Housing
Location(s)
Services & Capacity
Waterloo
15
Organization
&/or Program
Housing
Location(s)
Services & Capacity
Eligibility
people with
post-acute and
pre-palliative
diagnoses who
do not qualify
for current
long-term care
facilities and
people with
5.34
complex
The Working
issues who
Centre:
Kitchener
support
need shortHospitality
capacity: 6 spaces
term
House
stabilization
and do not
have secure/
safe housing.
Referral
through
agency
outreach
workers only
Note: Table is organized in by category, then alphabetically by organization.
Waiting List:
# & Average
Length of Time
Different
People
Served
Geographic
Area Served
no formal waiting list
(admission is
negotiated with
Outreach Workers
based on need)
11
Waterloo
Region
16
AFFORDABLE HOUSING
5.1
Region of Waterloo: Community Housing
Lead Organization
Housing
Locations
Geographic Area
Served
Year Program
Began
Region of Waterloo
varies
Waterloo Region
2001
Capacity
to Serve
10,178
spaces
Eligibility
varies
Waiting List:
# and Average Length
of Time
#: 2,737 households
Number fluctuates
throughout the year
and has recently
averaged 3,000
households.
Time: seniors: 1-2 yrs
single non-senior:
4 to 6 yrs
2-bedroom: 2+ yrs
3-bedroom: 1-2 yrs
4/5-bedroom: 3+ yrs
# Full-Time
Equivalent
Employees
Volunteers
Hours of
Operation
ND
ND
ND
Data is point-in-time for
January 1, 2011.
Program Goals:
To provide to safe and appropriate affordable housing options for people with low to moderate
income who are finding it difficult to afford adequate housing in the private rental market.
Description:
Community Housing is affordable housing for people with low to moderate income that is owned
and/or administered by the Region5. Community Housing includes apartment buildings,
townhouses, semi-detached, and single family homes. Units vary in size from bachelor
apartments to five-bedroom homes. Most buildings have a mix of rent-geared-to-income and
market rent units. Tenants who live there have different levels of income. Some buildings are for
seniors only, and others may be for families, singles or all household types. Some units are
accessible for people with disabilities and some units are complemented with personal support
for people who need assistance to live on their own.
To access Community Housing, people must complete and submit an application. For a copy of
the application and eligibility requirements visit: www.region.waterloo.on.ca/chac
There are many different types of programs that fall under Community Housing, including:
5
There are other local non-profit and co-op housing programs that are not administrated by the Region
and therefore not included in the category of Community Housing (approximately 1,000 units).
17
Waterloo Region Housing
Waterloo Region Housing looks after 2,723 Community Housing units that are owned by the
Region of Waterloo. Starting April 1, 2010, a new Smoke-Free Policy will be in effect for these
units. This means new tenants will not be allowed to smoke inside the building and must be at
least five metres away from any windows, entrances or exits to the building or unit when
smoking outside.
Non-Profit Housing
Different groups own and look after non-profit housing. These can be service clubs, faith
groups, ethnic organizations, community agencies, or municipal governments. Funding comes
from various government programs, community groups, or charitable organizations.
Co-operative Housing
Tenants in co-operative housing become a „member‟ of the co-op. Members help to run and
take care of the co-op housing complex. Members are also expected to be on a committee or
the Board of Directors.
Rent Supplement
In rent supplement units, the Region of Waterloo gives the landlord the difference between the
rent geared-to-income amount the tenant pays, and the market rent for the unit. For example,
say as a rent geared-to-income tenant, you can afford to pay $500 a month (based on 30% of
your gross monthly household income). But, the landlord charges $750 a month. So, the
landlord receives the $250 difference from the Region of Waterloo.
Below Average Market Rent
Some private landlords have apartments that they rent at a rate below the Average Market Rent
for Waterloo Region. To qualify for a Below Average Market Rent unit, your income must be
below a certain amount. For example, say the maximum income limit for a two-bedroom Below
Average Market Rent unit is $29,000. This means that the total of your household‟s gross
annual income cannot be more than $29,000 at the time that you move into the unit. Your
household income will NOT be checked again while you live in the unit. This type of rent is NOT
geared-to-income. That means that your rent will not go up if your income goes up, or down if
your income goes down. But, Below Average Market Rent can have annual increases,
according to the rent control guidelines. You may also have to pay other charges, like utilities
and parking.
Housing Allowance
In the Housing Allowance Program, landlords receive a fixed partial rent payment from the
Region of Waterloo, up to $300. The tenant pays the balance of the rent. Just like the Below
Average Market Rent units, to qualify for the Housing Allowance Program, your income must be
below a certain amount. But, in the Housing Allowance Program, we will test your household
income once a year. This is to make sure that you still qualify. If your income goes up, and is
higher than the amount allowed, you will have to pay the full market rent for the unit. Or you
must give the landlord 60 days notice and move out. The Housing Allowance Program will end
on March 31, 2013.
Affordable Home Ownership
The Affordable Home Ownership program provides qualified low to moderate income
households with down payment assistance loans of 5% of the purchase price of an eligible
home (current maximum purchase price is $231,000).
18
Major changes in program capacity since it began:
ND
FINANCIAL OVERVIEW:
Name of Funding Sources
ND
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
Single (without children)
Couple (without children)
Single-parent with
child(ren)
Two-parent with child(ren)
TOTAL
#
Adults
#
Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
ND
Additional Demographics
Total served who are Aboriginal
Total served who arrived to Canada within past 3 years
ND
ND
HISTORICAL TRENDS:
Year
2010
Different People Served
(unduplicated count)
ND
Average Duration of Program Use
(years)
ND
19
SUPPORTIVE HOUSING
DEVELOPMENTAL DISABILITY
5.2
Christian Horizons - West District
PROGRAM OVERVIEW:
Lead Organization
Housing
Locations
Christian Horizons
Kitchener,
Waterloo
Capacity to
Serve
Cambridge: 0
Kitchener: 42
Waterloo: 14
Townships: 0
Total: 56
Eligibility
people ages 18 and
older with a
developmental
disability; people
with medical needs,
dual diagnosis
Kitchener
Kitchener
Kitchener
Waterloo
Kitchener
Kitchener
Waterloo
Waterloo
Kitchener
Waiting List:
# and Average
Length of Time
part of
DSOCWR‟s wait
list for immediate
residency ages
16-65
#: 220 people
Time: ND
Geographic Area
Served
West District:
Kitchener,
Waterloo,
Wellington
# Full-Time
Equivalent
Employees
Year Program
Began
Volunteers
1965
Hours of
On-Site
Staff
#: 38
78.46
24/7
Hours: 799
Capacity Breakdown
Group Living 1
Group Living 2
Group Living 3
Group Living 4
Group Living 5
Group Living 6
Group Living 7
Group Living 8
SIL Spaces
TOTAL
6
7
5
4
6
5
5
5
13
56
Goals:
Our goal is to contribute to a person‟s quality of life emotionally, intellectually, physically, socially
and spiritually, for maximum fulfillment.
Description:
Residential, supported independent living, family home programs. People have access to 24
hour supervision and supported living, based on their individual needs. We also provide
assistance in life skills, day programming, and recreation.
20
Capacity for service is based on existing and new funding opportunities. Christian Horizons
continues to expand and develop new services based on new funding and our current
organizational Strategic Plan.
FINANCIAL OVERVIEW:
Name of Funding Sources:
Ministry of Community and Social Services
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
4
25-49
35
50-64
65+
TOTAL
14
3
56
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
54
2
Gender Identity
(no dependents)
Male
Female
39
17
0
0
Other
0
0
56
0
0
TOTAL
56
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
50
52
52
53
56
56
(years)
most clients remain in service at least
one year to a lifetime
21
5.3
Community Living Cambridge
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Community Living Cambridge
Cambridge
Capacity to
Serve
Eligibility
Cambridge: 118
Kitchener: 0
Waterloo: 0
Townships: 0
people ages
18 and older
(some ages
16 & 17)
Total: 118
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Cambridge
Waiting List:
# and Average
Length of Time
part of
DSOCWR‟s wait
list for immediate
residency ages
16-65
#: 220 people
Time: ND
Geographic Area
Served
Cambridge North
Dumfries
# Full-Time
Equivalent
Employees
Volunteers
#: 119
139
Hours:
2,019
Capacity Breakdown
Group Home 1
Group Home 2
Group Home 3
Group Home 4
Group Home 5
Group Home 6
Group Home 7
Group Home 8
Group Home 9
Group Home 10
Group Home 11
Group Home 12
Group Home 13
Group Home 14
Group Home 15
Group Home 16
Group Home 17
Group Home 18
Group Home 19
Group Home 20
Group Home 21
Group Home 22
Group Home 23
Residence
TOTAL
Year Program
Began
1954
Hours of OnSite Staff
12 homes are
staffed 24/7; the
other 12 homes
have varied
hours of staffing
throughout the
day
7
6
4
4
4
3
6
4
6
6
6
3
4
6
3
4
3
6
3
5
4
4
4
13
118
22
Goals:
To support individuals and their families in making choices and accessing a full range of service
and support options, providing support to families, fostering awareness and acceptance in the
community and assessing current and future needs and developing plans to respond.
Description:
Residential-Group Homes & Residence
It has grown considerably to respond to the needs within the community and evolving policy
statements. Currently Cambridge Community Living has 24 group homes.
FINANCIAL OVERVIEW:
User Fees
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
4
25-49
63
50-64
65+
TOTAL
36
17
120
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
66
54
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
120
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
130
134
134
123
124
120
(years)
for many people, once they enter one
arm of service they remain involved
with this agency for the better part of
their adult lives, in one form or
another
23
5.4
Elmira District Community Living
PROGRAM OVERVIEW
Lead Organization
Housing
Location
Geographic Area Served
Year Program
Began
Elmira District Community
Living
Elmira
Waterloo Region
1957
# Full-Time
Equivalent
Employees
Volunteers
Hours of
On-Site
Staff
87.9
#: approx. 6
Hours:
approx. 100
24/7
Group
homes,
15-20 for
SIL
Capacity to
Serve
Eligibility
Cambridge: 0
Kitchener: 0
Waterloo: 0
Townships: 70
Total: 70
Elmira
Elmira
Elmira
Elmira
Elmira
Elmira
Elmira
Elmira
Elmira
Elmira
people ages
18 and
older
Waiting List:
# and Average
Length of Time
part of DSOCWR‟s
wait list for
immediate
residency ages 1665
#: 220 people
Time: ND
Capacity Breakdown
Reid Woods
RMG
Crane
Eagle
Centre
First
215
Assisted Living Centre
SIL Spaces
Snow goose – landlord independent
TOTAL
12
5
5
4
4
4
5
15
12
4
70
Goals:
The members of the association recognize and support all persons with a developmental
disability and their families within the townships of Woolwich, Wellesley, Peel and Mapleton, in
order that they may live in a state of dignity, have choice, opportunity and participate effectively
in the community in keeping with each person‟s life vision. Living outside of the family home
ensures the individual‟s participation in their community, enhances life experiences, broadens
social circles, provides an opportunity to experience independence and responsibility and
increases individual self-esteem and self-awareness.
Description:
Supports and services to individuals who have a developmental disability.
Since 1957 the Association has grown steadily, with a commitment to the provision of residential
and day supports, and community services. The Elmira District Community Living is dedicated
to the further development of services and supports. In 1974, Reid Woods, a 12 bed core
residence was built. Since then, 6 more homes have been built and a 4 unit apartment building
24
has been purchased. Respite has been available to families since 1997 on weekends and 8
weeks during the summer. A recreation and leisure summer program for teens started 6 years
ago operating in July and August. Depending on funding from Human Resources Development
Canada, up to 8 teens can participate. In 2007, ODSP Employment Supports was started. This
support helps individuals achieve paid employment in the community at minimum wage.
In March 2005, EDCL constructed an Assisted Living Centre for seniors, people with complex
medical and palliative care, all of whom have a developmental disability. Our administration
offices moved at the same time to the same location.
In September of 2010, EDCL opened Snow Goose apartments, a unique Ontario apartment
complex. It utilizes a variety of support mechanisms to ensure a safe independent living
experience for the individual residents. The abilities of the person, coupled with natural
community supports, friends and family provides a network of support. In addition, there is paid
support staff to assist the individual in their activities of daily living as requested. The Elmira
Developmental Support Corporation, the owner of the building, offers two student scholarships
through Renison University College's Faculty of Social Work to provide a live-in social safety
net. The students in exchange for accommodation and an academic scholarship will be good
neighbours and available in an emergency situation.
We look forward to watching how these community partnerships unfold and complement one
another, to create the choices, opportunities and community participation we encourage and
help provide to the individuals we support.
FINANCIAL OVERVIEW:
Fundraising
Donations
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
28
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent (with
child(ren)
67
2
0
35
Two-parent (with child(ren)
6
TOTAL
Gender Identity
(no dependents)
Male
Female
32
37
0
Other
0
0
0
TOTAL
69
69
0
69
1
0
25
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
50
ND
ND
ND
ND
69
(years)
people stay for their whole life span
26
5.5
Extend-A-Family: Familyhome Program
PROGRAM OVERVIEW:
Lead Organization
Extend-A-Family Association
Capacity to
Serve
Eligibility
Cambridge: 4
Kitchener: 13
Waterloo: 6
Townships: 6
Total: 29
people ages
18 and
older
Housing
Locations
Cambridge,
Kitchener, Waterloo
& Rural
Waiting List:
# and Average
Length of Time
part of DSOCWR‟s
wait list for
immediate residency
ages 16-65
#: 220 people
Time: ND
Geographic Area
Served
Year Program
Began
Waterloo Region
1990
# Full-Time
Equivalent
Employees
Volunteers
#: 0
8.5
Hours: 0
Hours of
On-Site
Staff
23
Familyho
me
Providers
Capacity Breakdown
Kitchener
Waterloo
Cambridge
Linwood
Baden
Bluevale
New Dundee
Elmira
TOTAL
13
6
4
1
2
1
1
1
29
Goals:
Extend-A-Family (EAF), as an organization, is committed: to enhancing the well-being of
individuals with developmental and/or physical disabilities and the families of those who care for
them; helping them achieve their goals by building partnerships, encouraging the development
of friendships and relationships; and promoting an inclusive community that ensures the full
rights of all individuals.
The Familyhome Program‟s goal is to support adults who have a developmental challenge to
living in a community setting. As well support is offered to the families who are sharing their
homes and lives.
Description:
The Familyhome Program is a supportive housing program that provides alternative living
arrangement for adults who are developmentally challenged.
Participants live with a community family and participate in family life.
A daily per diem is paid to the Family Home provider by EAF (funding from Ministry of
Community and Social Services).
Case management is provided to the participant by EAF.
27
Providers are screened, participate in a home study and are supervised and supported by
an EAF coordinator.
Participants in the Familyhome program are enrolled in day programs or provided support
during the day.
When the Familyhome program first began in 1990, 7 adults were served. Up until 2000, EAF
served about 175 families. As a result of a Ministry of Community and Social Service‟s initiative
called „Making Services Work for People‟, EAF became the sole administrator of the Special
Services at Home Program, once run through five developmental services agencies in this
region. Currently, EAF supports 1,200 families in Waterloo Region. As of 2010, 29 people are
participating in and being supported through the program.
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
7
25-49
17
50-64
5
65+
TOTAL
0
29
#
#
Adults Dependents
Single-parent with
child(ren)
29
0
TOTAL
Gender Identity
(no dependents)
Male
Female
17
12
0
0
Other
0
0
0
TOTAL
29
29
0
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
21
22
26
26
28
29
(years)
ND
28
5.6
KW Habilitation Services: Residential Services
PROGRAM OVERVIEW:
Lead Organization
K-W Habilitation Services
Capacity to
Serve
Cambridge: 0
Kitchener: 90
Waterloo: 62
Townships: 0
Total: 152
Eligibility
people
ages 18
and older
(some
young
teens)
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Rural Waterloo
Waterloo
Waterloo
Waterloo
Waterloo
Waterloo
Kitchener & Waterloo
Housing
Locations
Kitchener &
Waterloo
Waiting List:
# and Average
Length of Time
part of DSOCWR‟s
wait list for
immediate
residency ages
16-65
#: 220 people
Time: ND
Geographic Area
Served
Year Program
Began
Kitchener-Waterloo
1972
# Full-Time
Equivalent
Employees
Volunteers
#: 0
297
Hours: 0
Capacity Breakdown
Group Home 1
Group Home 2
Group Home 3
Group Home 4
Group Home 5
Group Home 6
Group Home 7
Group Home 8
Group Home 9
Group Home 10
Group Home 11
Group Home 12
Group Home 13
Group Home 14
Group Home 15
Group Home 16
Group Home 17
Group Home 18
Group Home 19
Group Home 20
Group Home 21
Group Home 22
Group Home 23
SIL Spaces
TOTAL
Hours of On-Site
Staff
typically 24/7
when people are
home, except for
SIL then staffing is
based on individual
need approx. 5
hours/week
6
6
3
3
3
3
3
4
3
6
5
6
4
5
5
6
4
26
5
5
3
3
5
30
152
29
Goals:
Vision Statement: A Community Where Everyone Belongs and Participates.
Mission Statement: Together with families and the community, K-W Habilitation Services
provides services and supports to create opportunities for people with developmental disabilities
to learn, work and live in the community.
Description:
With the perspective that all people are entitled to be treated with dignity and respect,
Residential Services, together with families and friends provides support and guidance to
children and adults in all aspects of daily living. Emphasis is placed on those conditions of life
that promote and safeguard human rights.
Those conditions include:
The opportunity to develop and enjoy individual interests and skills and to participate as an
active member of a household.
A caring environment that promotes the well-being of mind, body and soul.
Participation in and contribution to activities in the community.
Individualized support services that focus on self-determination and personal choice,
responsibility, contentment and inclusion.
Services have expanded over the years to meet the demand within the community. Expansion
only occurs when funding is made available by the Ministry of Community and Social Services/
Ministry of Children and Youth Services. Planning occurs at a regional level.
FINANCIAL OVERVIEW:
Fees
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
1
13
25-49
81
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
152
2
0
50
9
154
TOTAL
Gender Identity
(no dependents)
Male
Female
86
68
0
Other
0
0
0
TOTAL
154
0
154
1
0
30
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
158
158
158
158
153
154
(years)
usually do not leave unless health
care needs change and they require
a nursing/hospital environment
31
5.7
Parents for Community Living KW
PROGRAM OVERVIEW:
Lead Organization
Parents for Community Living K-W
Capacity to
Serve
Eligibility
Cambridge: 0
Kitchener: 15
Waterloo: 19
Townships: 0
Total: 34
Kitchener
Kitchener
Waterloo
Waterloo
Waterloo
Waterloo
Kitchener
Waterloo
Kitchener
people ages
4 and older
Housing
Locations
Kitchener &
Waterloo
Waiting List:
# and Average
Length of Time
part of
DSOCWR‟s wait
list for immediate
residency ages
16-65
#: 220 people
Time: ND
Geographic Area
Served
Year Program
Began
Waterloo Region
1989
# Full-Time
Equivalent
Employees
Volunteers
Hours of
On-Site
Staff
#: 34
42.66
Capacity Breakdown
Group Home 1
SIL Spaces
Group Home 3
Group Home 4
Group Home 5
Respite Home 6
Group Home 7
SIL Spaces
Group Home 9
TOTAL
Hours:
1,645
24/7
4
4
4
4
5
2
2
4
5
34
Goals:
To provide spiritual, loving homes and family support for developmentally challenged
individuals. To provide family support through our respite provision.
Description:
Supported long-term living for individuals who have a developmental challenge, in community
houses.
Respite numbers were higher from 2005-2008 due to location of respite programs which
allowed for increased numbers served as well as a reflection of summer programs offered.
Parents for Community Living now has a fixed number of respite beds restricting respite
availability.
32
FINANCIAL OVERVIEW:
Ministry of Children and Youth Services
Ministry of Housing
United Way
Other Service Revenue
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
2
5
25-49
19
50-64
8
65+
TOTAL
0
34
#
#
Adults Dependents
Single-parent with
child(ren)
ND
ND
TOTAL
Gender Identity
(no dependents)
Male
Female
17
17
ND
ND
Other
0
ND
ND
TOTAL
34
ND
ND
0
ND
HISTORICAL TRENDS:
(years)
2005
102
2006
106
2007
103
ND
2008
104
2009
79
2010
34 (85 including respite)
Note: 2005-2009 numbers include people served through respite. 2010 data has removed
people served through respite.
Year
33
5.8
Sunbeam Centre: Sunbeam Residential Development Centre
PROGRAM OVERVIEW:
Lead Organization
Sunbeam Centre
Capacity to
Serve
Eligibility
Cambridge: 0
Kitchener: 57
Waterloo: 12
Townships: 6
Total: 75
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
Kitchener
St. Jacobs
Waterloo
Waterloo
all ages
Housing
Locations
Kitchener,
Waterloo &
Rural
Waiting List:
# and Average
Length of Time
part of
DSOCWR‟s wait
list for immediate
residency ages
16-65
#: 220 people
Time: ND
Geographic Area
Served
Year Program
Began
Waterloo Region
1956
# Full-Time
Equivalent
Employees
178.9
Volunteers
Hours of
On-Site
Staff
#: 28
24/7
Hours:
~600
Capacity Breakdown
Group Home 1
Group Home 2
Group Home 3
Group Home 4
Group Home 5
Group Home 6
Group Home 7
Group Home 8
Group Home 9
Group Home 10
Group Home 11
Group Home 12
Group Home 13
Group Home 14
TOTAL
6
6
6
5
4
4
6
6
5
5
4
6
6
6
75
Goals:
To provide residential, day programs and support services to individuals who have a
developmental disability and complex physical/medical/emotional needs.
To provide individualized services according to established standards and available
resources.
To use a holistic approach, delivered by an interdisciplinary team which recognizes and
meets physical, developmental, emotional, social and spiritual strengths and needs.
To regularly evaluate the outcomes, quality, appropriateness and availability of services.
34
Description:
Full-time and respite residential supports for individuals (all ages) with developmental
challenges and complex physical/medical/emotional disabilities, including technological
dependencies.
A choice of residential placements in 4-6 bed Group Home environments in community
neighbourhoods. Both long-term and short-term (relief/emergency) supports are available. A
holistic, needs-based approach is used, in concert with families, to develop an „Individual
Life Plan‟ that describes supports to be delivered.
Residential services have been provided from an institutional base from 1956, first on Willow
Street in Waterloo, and then from Kingsway drive in Kitchener. In the early 1980s, institutional
living began to be replaced with small group, home-style living in community settings. Currently
we operate 14 group homes.
From its initial offering as a privately owned custodial care home with an institutional base, it is
now a government funded public sector corporation. The residential program now serves fewer
full-time individuals but includes an extensive respite service, both of which are offered from
small family-style living environments. Day program supports are now offered not only to
residents, but also to individuals living at home with their families.
Initially the program was supported only from parental and community donations. Per diem
funding from the Ministry of Health and Long Term Care was soon added, and full government
funding was initiated in 1966 (upon incorporation). Ministry of Community and Social Services
assumed responsibility for funding in 1974 and this has been maintained to date. While gross
revenue from the Province has continued to rise, annualized enhancements to the operating
funding base have been very small over the past 10 years, thus restricting the growth of the
program.
FINANCIAL OVERVIEW:
Ministry of Community & Social Services
Ministry of Children & Youth Services
Donations
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
7
8
25-49
33
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
75
0
0
25
2
75
TOTAL
Gender Identity
(no dependents)
Male
Female
35
40
ND
Other
0
0
ND
TOTAL
75
75
ND
35
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
75
75
75
75
73
75
(years)
20 years
36
5.9
Tri-County Mennonite Homes: Aldaview Services
PROGRAM OVERVIEW:
Lead Organization
Housing
Locations
Geographic Area
Served
Year Program
Began
Tri-County Mennonite Homes
New Hamburg
Waterloo Region
1979
Capacity to
Serve
Eligibility
Cambridge: 0
Kitchener: 0
Waterloo: 0
people ages
18 and older
Townships: 31
Total: 31
New Hamburg
New Hamburg
New Hamburg
New Hamburg
New Hamburg
New Hamburg
New Hamburg
New Hamburg
Waiting List:
# and Average
Length of Time
part of
DSOCWR‟s wait
list for immediate
residency ages
16-65
#: 220 people
Time: ND
# Full-Time
Equivalent
Employees
Volunteers
Hours of
On-Site
Staff
#: 65
40
Hours:
approx.
1000
Capacity Breakdown
Group Home 1
Group Home 2
Group Home 3
Group Home 4
Group Home 5
Group Home 6
Group Home 7
SIL Spaces
TOTAL
18 – 24 hrs
7 days a
week
5
3
4
5
4
3
4
5
31
Goals:
To provide facilitation and support for persons with developmental challenges; services and
activities are geared to promote community involvement and participation, at the level desired
and required by the individual; to seek to promote daily involvements and activities that are
similar to all within our community, including opportunity for physical and emotional wellness,
social and spiritual growth, as well as leisure and recreational opportunities.
Description:
Group Living
provides a variety of residential options for individuals who need 24 hour support to live
within the community
currently have 7 homes which offer between 18-24 hour support daily
one of the homes is wheelchair accessible and provides an awake night staff to monitor
medical or people with complex support issues
Supported Independent Living
provides supports to individuals to help them live independently
37
apartments are located throughout the community in which individuals receive
approximately 2 hours of support daily
The program has expanded residentially (3 new homes within 5 years).
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
2
25-49
16
50-64
65+
TOTAL
12
4
34
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
34
0
Gender Identity
(no dependents)
Male
Female
17
17
0
ND
Other
0
0
34
ND
ND
TOTAL
34
1
ND
HISTORICAL TRENDS:
Year
2008
2009
2010
29
29
34
(years)
ND
38
MENTAL HEALTH
5.10 Canadian Mental Health Association – Grand River Branch: Supportive Housing
(Access to 5 Rent Supplement Units)
PROGRAM OVERVIEW:
Lead Organization
Canadian Mental Health Association –
Grand River Branch
Main Office/
Housing
Locations
Cambridge
Kitchener
Geographic Area
Served
Year Program
Began
Waterloo Region
1980s
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
Hours of
Operation
5 dedicated rentsupplement
spaces through
Community
Housing
Cambridge: 0
Kitchener: 5
Waterloo: 0
Townships: 0
Total: 5
people ages
16 and
older with a
significant
mental
health issue
no waiting list
maintained
10
#: 0
Hours: 0
9-5
MondayFriday
Goals:
The goals of Canadian Mental Health Association are:
to provide direct service to those who experience significant mental health issues
to advocate for the establishment of quality services and responsive communities
to promote public education regarding mental health and mental health issues
to promote mental health of all citizens through research and community development
Description:
There are five rent supplement units available to people already receiving support through the
program Long Term Support Coordination. In addition to receiving a housing subsidy, the
supports available to them include:
Coordination of all service
Connection to basic needs
Personal/Recovery planning
Connections to informal supports
Individualized support
Skill development
Access to treatment services
Emotional support
Crisis planning and support
Medication support
Advocacy
39
Specialized services
Employment and educational support
No expansion dollars received in over 10 years.
FINANCIAL OVERVIEW:
Name of Funding Source
Waterloo Wellington Local Health Integration Network
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
ND
ND
ND
HISTORICAL TRENDS:
Year
2010
6
(years)
ND
40
5.11 Regional Mental Health in London: Homes for Special Care
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Regional Mental Health in London
Kitchener
Capacity to Serve
Eligibility
Cambridge: 0
people
ages 18
and older
with a
serious
mental
health
issue
Kitchener: 39
Waterloo: 0
Townships: 0
Total: 39
Kitchener
Kitchener
Waiting List:
# and Average
Length of Time
#: 1
Time: 6 months
or more
Geographic Area
Served
South West, South
Central,
Tillsonburg,
Simcoe
# Full-Time
Equivalent
Employees
4
Capacity Breakdown
Noble
Daring
TOTAL
Year Program
Began
late 1960s
Volunteers
#: ND
Hours: ND
Varies (24/7
home staff,
recommended
1 home staff to
7 residents, 1
HSC field staff
that go into
homes twice a
month)
20
19
39
Goals:
To provide supportive housing to people with serious mental health issues, who no longer have
access to Provincial Psychiatric Hospitals, but need 24 hour care, a housing placement and
supports to daily living.
Description:
Homes for Special Care operators provide 24/7 on-site support with a recommended staff to
resident ratio of 1:7. Home staff assist the individuals with daily living/life skills and
checks/administers medication. If supports for personal care are needed, the Community Care
Access Centre will be called in to teach the individual how to perform these, with supervision
provided by the support staff of the Homes for Special Care. Individuals in the program are
provided a bed rather than a room, as private rooms are not guaranteed. A bed may be private,
semi-private or grouped, but do not usually exceed four per room (the guidelines provide for a
minimum amount of space between beds).
There has not been an injection of any large sums of new funding for the program, but the per
diem rate has increased several times in the last five years.
41
FINANCIAL OVERVIEW:
Ministry of Health & Long Term Care
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
18
50-64
65+
TOTAL
10
7
35
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
35
0
Gender Identity
(no dependents)
Male
Female
16
19
0
ND
Other
0
0
35
ND
ND
TOTAL
35
0
0
HISTORICAL TRENDS:
Year
2008
2009
2010
39
ND
35
(years)
ND
42
5.12 Waterloo Regional Homes for Mental Health Inc.: Supportive Housing
PROGRAM OVERVIEW:
Lead
Organization
Waterloo Regional
Homes for Mental
Health Inc.
Housing Locations
Geographic Area
Served
Year
Program
Began
Waterloo Region
Region of Waterloo,
City of Guelph,
Wellington County and
Dufferin County
South Grey
1980
Capacity to Serve
Eligibility
Waterloo Region:
172 rent supplement
spaces with support
(includes 13 at
Sunnyside & 7 at
SHOW); 16 dedicated
support spaces through
Community Housing;
12 dedicated support
spaces through Kaljas;
67 spaces in agencyowned housing
Total: 267 spaces
Cambridge: 65
Kitchener: 192
Waterloo: 10
Townships: 0
people ages
16 and older
who are
experiencing
or recovering
from a
mental
health issue
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
#: 241
Time: ranges
from 2 to 5 years
Volunteers
#: 18
37.60
Hours: ND
8:30 am to
4:30 pm
(evening &
weekend
hours when
needed)
Goals:
To provide and facilitate access to a wide range of affordable housing and/or individualized,
flexible community support services.
Description:
WRHMH manages 172 rent supplement spaces with support (includes 13 at Sunnyside & 7
at SHOW), 16 dedicated support spaces through Community Housing and 12 dedicated
support spaces through Kaljas.
WRHMH owns 10 properties where 67 people are housed in private and shared
accommodation. Housing ranges from shared, furnished homes to single apartment units;
individuals have their own private bedrooms in all housing options.
Support services are provided by housing support coordinators from WRHMH and
occasionally provided in partnership with other agencies (e.g., Canadian Mental Health
Association, Grand River Hospital Community Treatment Team, and Assertive Community
Treatment (ACT) Teams).
43
Support services are flexible, depending on individual needs and levels of support fluctuate
over time. Support could be as low as one visit a month to as high as daily support.
Services provided to tenants include: support coordination, supportive counselling, crisis
support (24/7 in agency owned properties, other units in conjunction with Canadian Mental
Health Association for after hours crisis services), and practical support with living skills such
as budgeting, meal preparation, cooking, cleaning, problem solving, self care and housing
advocacy.
There have been funding gains and growth over several years. There have been additions of
housing units and services such as outreach and Assertive Community Treatment Teams
(ACTT).
FINANCIAL OVERVIEW:
Ministry of Health and Long Term Care
Rental Contributions
Region of Waterloo
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
15
25-49
167
50-64
65+
TOTAL
101
20
303
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
268
15
Gender Identity
(no dependents)
Male
Female
20
ND
Other
0
303
ND
ND
TOTAL
167
136
0
303
14
ND
HISTORICAL TRENDS:
Year
2006/2007
2007/2008
2008/2009
2009/2010
2010/2011
230
262
310
321
303
Average Duration of
Program Use (years)
average: 7 years;
range: 1 to 30 years
44
PHYSICAL DISABILITY & ACQUIRED BRAIN INJURY (ABI)
5.13 Independent Living Centre of Waterloo Region: Assisted Living
PROGRAM OVERVIEW:
Lead Organization
Independent Living Centre of
Waterloo Region
Capacity to
Serve
Cambridge: 12
Kitchener: 12
Waterloo: 13
Townships: 0
Total: 37
Cambridge
Kitchener
Waterloo
Housing
Locations
Cambridge,
Kitchener,
Waterloo
Geographic Area
Served
Year Program
Began
Waterloo Region
1982
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
people ages
16 and
older with a
physical
disability
#: 46
Time: varies,
typically a few
years
Approx. 50
#: 0
Hours: 0
Capacity Breakdown
Cambridge Kiwanis Project
Mooregate Apartment Project
Shamrock Co-op Projec
TOTAL
Hours of
Operation
24 hour
support
12
12
13
37
Goals:
To provide the opportunity for improved quality of life, increased individual control and greater
community involvement for persons with disabilities.
Description:
In Assisted Living settings, consumers are able to access Attendants on a 24-hour basis.
Support prevents the need for premature hospitalization, and assists a person to live
independently in their own home. Attendants provide a wide range of activities of daily living
and assistance with personal support and home making including: assistance rising and retiring,
bathing, toileting assistance including bowel routines and catheterization, ventilator care
including suctioning, transferring and lifting, meal preparation, assistance feeding including tube
feeding, assistance with medication administration including subcutaneous injections, cleaning,
laundry, shopping assistance
Prior to 2000, there were a number of funding increases from the Province to Independent
Living Centre of Waterloo Region including the addition of the most recent supportive housing
project in Cambridge, in 1999. There have been minor funding increases since 2000. In 2006,
Independent Living Centre of Waterloo Region closed one of the two sites in Waterloo due to
funding constraints. The service continues to be challenged financially due to rising costs and
increasing needs due to consumer‟s progressive conditions.
45
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
1
25-49
20
50-64
65+
TOTAL
13
3
37
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
18
19
ND
ND
Other
0
ND
ND
ND
ND
TOTAL
37
ND
ND
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
40
40
36
36
37
37
(years)
ND
46
5.14 Traverse Independence: Acquired Brain Injury (ABI) Group Home
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Traverse Independence
Kitchener
Capacity to Serve
Eligibility
Tagge Street
Acquired Brain
Injury Group Home people ages
16 and older
Cambridge: 0
with an
Kitchener: 6
acquired brain
Waterloo: 0
injury
Townships: 0
Total: 6
Waiting List:
# and Average
Length of Time
#: 12
Time: 7-10 years
Geographic Area
Served
Waterloo Region
and Wellington
County
Year Program
Began
# Full-Time
Equivalent
Employees
Volunteers
15
#: 6
Hours: 384
hours
1977
Hours of
Operation
24/7
Goals:
To provide accessible, long-term housing and program support to enable those with a brain
injury to gain independence in a rehabilitative setting.
Description:
Traverse Independence offers a twenty-four hour congregate living environment. In this
program, not only are personal supports available if needed but there is a greater emphasis on
life skills and rehabilitation. Staff assist clients in the areas of health and physical well-being,
cognitive and behavioural management, and social and emotional welfare.
In 1993, Participation House (now Traverse Independence, as of 2010) expanded its vision to
include those with a brain injury and over the next few years developed their various acquired
brain injury programs. Today, the focus of Traverse Independence services is fairly evenly split
between physical disabilities and acquired brain injury. Traverse Independence also expanded
their service delivery boundary in September 2005 to include the County of Wellington in
addition to Waterloo Region.
In 2004/2005, renovations of the ABI Group Home basement offered additional program space
for clients. During this time they also added one-to-one assessments for ABI group home clients
to improve communication skills.
FINANCIAL OVERVIEW:
Waterloo Wellington Local Health Integration Network: Base Funding and Aging at Home
Ministry of Health and Long Term Care Direct Funding
47
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
5
50-64
65+
TOTAL
1
0
6
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
6
0
Gender Identity
(no dependents)
Male
Female
4
2
0
ND
Other
0
0
6
ND
ND
TOTAL
6
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
6
6
6
6
6
6
(years)
ongoing
48
5.15 Traverse Independence: Acquired Brain Injury (ABI) Transitional Living
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Kitchener
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
Cambridge: 0 people ages
Kitchener: 12 18 and older
#: 15
Waterloo: 0
with an
Time: 6 months
Townships: 0 acquired brain
injury
Total: 12
Geographic Area
Served
Waterloo Region
and Wellington
County
Year Program
Began
2010
# Full-Time
Equivalent
Employees
Volunteers
Hours of
Operation
15
#: 0
Hours: 0
24/7
Goals:
To provide therapeutic apartment environment to teach clients skills required to transition back
to a community housing situation.
Description:
Traverse Independence offers a variety of housing options in one location, where the
therapeutic programming and the setting allow the client to transition to different levels of
support as they become more independent.
FINANCIAL OVERVIEW:
Waterloo Wellington Local Health Integration Network: Base Funding and Aging at Home
49
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
ND
ND
ND
HISTORICAL TRENDS:
Year
2010
12
(years)
3 months – 3 years
50
5.16 Traverse Independence: Supportive Housing
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area Served
Year Program
Began
Kitchener
Waterloo Region and
Wellington County
1977
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
Cambridge: 0
Kitchener: 28
Waterloo: 0
Townships: 0
Total: 28
people ages
16 and older
with a physical
disability or
acquired brain
injury
#: 24
Time: 5-7 years
30.57
#: 8
Hours: 512
hrs
Kitchener
Kitchener
Capacity Breakdown
Strasburg Road Project
Union Lane Apartment Project
TOTAL
Hours of
Operation
24/7
13
15
28
Goals:
Enable folks with physical disabilities to live independently in the community in an integrated
setting.
Description:
Consumers hold their own lease and are responsible for all other expenses, including rent,
utilities, food, etc. Participating residents utilize the 24 hour on-call personal support services
provided by Traverse Independence to live independently. The Attendants follow the direction of
the clients when assisting them to carry out their activities of daily living. The following services
are provided but not limited to: bowel and bladder routines, diabetic care, bathing/grooming,
exercising, assistance with dressing and undressing, ventilator care, tube feeding and light
homemaking and meal preparation.
51
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
#
#
Adults Dependents
Single-parent with
child(ren)
29
2
TOTAL
Gender Identity
(no dependents)
Male
Female
18
13
0
ND
Other
0
0
ND
TOTAL
31
31
ND
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
30
30
30
32
31
31
(years)
ongoing
52
PROBLEMATIC SUBSTANCE USE
5.17 Cambridge Shelter Corporation: Saginaw House
PROGRAM OVERVIEW:
Lead Organization
Cambridge Shelter Corporation
Capacity to
Serve
Cambridge: 5
Kitchener: 0
Waterloo: 0
Townships: 0
Total: 5 (2011)
Housing
Location
Cambridge
Eligibility
Waiting List:
# and Average
Length of Time
males ages 18
and older who
have completed a
substance use
treatment program
& are committed to
maintaining an
abstinence-based
lifestyle
#: ND
Time: ND
Geographic Area
Served
Waterloo Region
Year Program
Began
2011
# Full-Time
Equivalent Volunteers
Employees
3
#: ND
Time: ND
Hours of
On-Site
Staff
24/7 onsite staff
support
Goals:
To provide stable housing that supports abstinence-based living following completion of a
residential substance use treatment program.
To provide access to aftercare and abstinence-based programming.
To support men over the age of 18 to maintain sobriety and increase their formal and
informal support systems to live independently in the community.
Description:
Saginaw House provides 24/7 on-site staff support to men over the age of 18 who have
completed a residential rehabilitation treatment program and desire to maintain their sobriety
through living in an abstinence-based environment. Saginaw House provides intensive support
planning to connect people to substance use aftercare supports and community programs to
increase their autonomy and capacity to live as independently as possible. Additional support is
provided for residents by the Peer Program worker.
Program started January 1, 2011
FINANCIAL OVERVIEW:
Domiciliary Hostel Program – Cost Shared Between Province and Region of Waterloo
53
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
#
#
Adults Dependents
ND
ND
ND
Single-parent with
child(ren)
ND
ND
ND
50-64
ND
65+
TOTAL
ND
TOTAL
0-15
16-24
25-49
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
Other
ND
ND
ND
TOTAL
ND
ND
ND
ND
ND
ND
HISTORICAL TRENDS:
Year
2010
ND
(years)
ND
54
5.18 Waterloo Regional Homes for Mental Health Inc. & House of Friendship: Addiction
Supportive Housing
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
Waterloo Regional Homes for Mental
Health Inc. & House of Friendship
Kitchener
Waterloo Region
2011
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Cambridge: 4
Kitchener: 12
Waterloo: 0
Townships: 0
Volunteers
2.25
people ages 18
and older who
are living with
addictions
issues
#: ND
Time: ND
Total: 16 (2011)
(.25 WR
Homes for
Mental
Health & 2
House of
Friendship)
#: ND
Hours: ND
8:30am4:30pm plus
afterhours oncall for
housing
House of
Friendship
Hrs: TBD
Goals:
To increase the overall health and successful housing stability of individuals who have addiction
issues; to reduce the number of inappropriate visits to the emergency department related to
addiction; to reduce the number of readmissions to addiction treatment services; to reduce the
number of police and ambulance service calls related to addiction issues; and to support
individuals as they build on their treatment success.
Description:
Ontario is providing $16 million province-wide over three years to find 1,000 supportive housing
units for people with substance use issues. Local planning for the program began in 2009 for
the 48 units expected to be received for Waterloo Region and Wellington County. Community
addiction service and supportive housing providers came together to develop the referral,
program and evaluation components. This program is administered in Waterloo Region through
a partnership between The House of Friendship: Addiction Services, who provide Support
Services (2 FTEs), and Waterloo Regional Homes for Mental Health, who provide the housing
plus landlord/tenant relations support. The Addiction Supportive Housing Program is designed
for individuals who have completed addiction treatment or had recent contact with the addiction
system; are homeless, inadequately housed or at risk of homelessness; are assessed as being
able to benefit from, and be successful in, a supportive housing program and want support
services. The staff to consumer ratio for this program is 1:8. A total of 16 housing units with
support will be opened in Waterloo Region during 2011. Referral packages are being circulated
to community agencies in March 2011 with applications to be submitted by April 18, 2011 for 16
units. Referrals will continue to be accepted after April 18, 2011 for 16 new units anticipated for
2011/2012 of which 8-16 are anticipated for Waterloo Region.
ND
55
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
ND
65+
TOTAL
ND
ND
#
#
Adults Dependents
Single-parent with
child(ren)
ND
ND
TOTAL
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
TOTAL
ND
ND
ND
ND
ND
HISTORICAL TRENDS:
Year
2010
ND
(years)
ND
56
UNACCOMPANIED CHILDREN & YOUTH
5.19 Argus Residence for Young People: 5 Beds to Home
PROGRAM OVERVIEW:
Lead Organization
Argus Residence for Young People
Capacity to
Serve
Cambridge: 0
Kitchener: 5
Waterloo: 0
Townships: 0
Total: 5
Housing
Location
Cambridge
Geographic Area
Served
Waterloo Region
Year Program
Began
2010
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
male youth
between the
ages 16-24
who have
experienced
persistent
homelessness
#: ND
Time: ND
3
#: 0
Time: 0
Hours of
On-Site
Staff
24/7 at a
ratio of 1:5
Goals:
5 Beds to Home is a component of the Shelters to Housing Stability program and STEP Home
(Support to End Persistent Homelessness). The goals of 5 Beds to Home are:
To provide supportive housing for male youth between the ages of 16-24 who are
experiencing or approaching persistent homelessness.
To foster personal growth and self-reliance through increasing the capacity of the youth by
creating opportunities for hope, healing, empowerment and increased autonomy.
Description:
5 Beds to Home operates out of the newly renovated space at Argus Residence for Young Men
consisting of five single occupancy bedrooms, two washrooms, and one common room. Youth
receive the 24/7 support from on-site staff, assistance with the activities of daily living, individual
& group life skills training, customized programming and support planning, conflict resolution,
on-site access to family physician and therapeutic services, computer access, recreational
activities, and transportation to appointments.
5 Beds to Homes started on June 27, 2010.
FINANCIAL OVERVIEW:
57
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
10
25-49
0
50-64
65+
TOTAL
0
0
10
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
10
0
Gender Identity
(no dependents)
Male
Female
10
0
0
ND
Other
0
0
10
ND
ND
TOTAL
10
1
0
HISTORICAL TRENDS:
Year
2010
10
(years)
90 days
58
5.20 Family & Children’s Services of the Waterloo Region (FACS)
PROGRAM OVERVIEW:
Lead Organization
Housing Locations
Geographic Area
Served
Year Program
Began
Family and Children‟s
Services of the Waterloo
Region
across Waterloo Region
Waterloo Region
1992
Capacity to Serve
Eligibility
Extended Care
Maintenance: 62
Supportive
Housing:
361 spaces
children &
youth in
the care
of FACS
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
#: 0
Volunteers
#: ND
ND
Time: 0
Hours of
Operation/
On-Site Staff
24/7
Hours: ND
Goals:
Our vision is a community where all children can grow up being safe, healthy, and loved. Our
mission is finding the way forward with our community to protect children, to support all children
and strengthen families, and to develop a caring environment for children.
Description:
Family and Children's Services of the Waterloo Region (FACS) is one of the 53 Children's Aid
Societies in Ontario mandated under the Child and Family Services Act (CFSA) to protect
children. The services provided by FACS must meet the Standards and Guidelines as set out
by the Ministry of Children and Youth Services. While FACS believes that children thrive best in
their own home and 90% of children served by FACS remain with their primary family, at times
there are circumstances which may warrant the removal of children from their home to ensure
their safety and well-being.
Where it is not possible to find a safe and committed home with a relative, family or community
member for children, FACS must secure an alternative placement for children who need to
come into the care of the agency. In June 2011, there were 524 children/youth in the care of
the agency.
Since a child/youth‟s needs are best met by a family environment, foster care is the first choice
for these children/youth and the agency has 285 foster homes. Many of the children who enter
the care of Family and Children‟s Services have experienced some form of neglect or abuse.
Potential foster parents are screened, trained and approved using standardized tools approved
by the Ministry and are available only to children in the care of FACS. The majority of foster
placements are short-term in nature, with most children and youth returning home within weeks
or months.
While most children in the care of FACS can be cared for by foster families, at times the needs
of children/adolescents require a more structured setting. As such, the agency also operates 8
CARE Homes with 5 youth in each home. CARE Homes are parent model agency homes with
additional staff supports. In addition, FACS operates 5 Group Homes for adolescents, with
59
each home licensed to provide care for 6-8 youth. These homes are licensed and approved by
the Ministry of Child and Family Services and are available only to children/youth in the care of
FACS as a result of protection concerns as outlined under the CFSA.
Under the CFSA, FACS is also responsible for finding adoptive homes for children who are in
the permanent care of FACS. As such, the Society routinely has adoptive homes available for
placements and completes on average 65 adoptions each year.
Extended Care Maintenance is for youth in care who reach the age of 18, the age limit for care,
and are transitioning to independent living. This benefit provides a financial subsidy and
personal support up to the age of 21 in recognition of the fact that youth transitioning from care
are often at a higher risk of being unable to maintain independent housing in the community
without additional, formal support.
ND
FINANCIAL OVERVIEW:
Ministry of Children and Youth Services
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
#
#
Adults Dependents
Single-parent (with
child(ren)
Two-parent (with child(ren)
TOTAL
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
ND
ND
ND
HISTORICAL TRENDS:
Year
2010
extended care maintenance: 60
supportive housing: 508
in Years
ND
60
5.21 Saint Monica House Inc.: Monica Ainslie Place
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Saint Monica House Inc.
Cambridge
Geographic Area
Served
Waterloo Region,
Wellington and
Dufferin
Year Program
Began
1992
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
15 single
mothers with one
child each (total
30 spaces)
Cambridge: 0
Kitchener: 30
Waterloo: 0
Townships: 0
Total: 30
single
mothers
ages 1624 with a
child
#: 0
Time: 0
2
#: 5
Hours: ND
24 hr on call
support
Goals:
Saint Monica House Inc. provides professional support for pregnant young women and young
parents and their children, through residential, supported housing, and community programs.
Description:
Monica Ainslie Place offers 15 two-bedroom furnished apartments and is operated as a
supportive housing project. Group and individual programs are offered to tenants and
residents of the Cambridge community through Monica Resource Centre on the first floor of
Monica Ainslie Place.
Additional support services include: life skills training, parenting classes, workshops
(decision making, self-awareness, independent living, budgeting, personal health, conflict
resolution and relationships), individual and group counselor, heath care and prenatal
classes, pre and post adoption support, career counselor, recreational opportunities, a toy
lending library and referrals to other community services.
Participants can earn credits toward an Ontario Secondary School Diploma by attending an
accredited school program with an on-site nursery (for babies up to 14 months of age).
On-call support is available 24 hours a day, seven days a week.
In 1968, Saint Monica House began. In April of 1970, a school was established at Saint Monica
House, allowing young women to continue their education during their stay. Over the years,
services have expanded to include a full day program for residents and non-residents. In May
1992, the first residential postnatal program was implemented. Four rooms were converted to
provide short-term accommodations for young mothers and their infants. In September 1992,
Monica Ainslie Place opened as a 15-unit housing complex and resource centre in Cambridge
called the Monica Resource Centre.
61
FINANCIAL OVERVIEW:
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
ND
ND
ND
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
ND
ND
TOTAL
ND
ND
ND
HISTORICAL TRENDS:
Year
2005
2006
2007
2008/
2009
2009/
2010
168 (all programs)
192 (all programs)
190 (all programs)
46 approximately (Monica Ainslie Place only)
(years)
approx. 11 months
42 approximately (Monica Ainslie Place only)
62
OLDER ADULTS
5.22 Long Term Care Homes
PROGRAM OVERVIEW6:
Lead Organization
various housing providers
Capacity to
Serve
Cambridge: 747
Kitchener: 1,150
Waterloo: 336
Townships: 341
Total: 2,574
Housing
Locations
across Waterloo
Region
Geographic Area
Served
Year Program
Began
Waterloo Region
ND
Eligibility
Waiting List7:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
Hours of
Operation
people ages 18
and older with
healthcare
needs that
require care in a
Long-Term Care
Home
WaterlooWellington
#: 1,522
Time: 204 days
ND
#: ND
Hours: ND
24/7
Capacity Breakdown: Long Term Care Homes in Waterloo Region
Cambridge Country Manor
79
Fairview Mennonite Home
84
Golden Years Nursing Home
88
Hilltop Manor
89
Cambridge
Riverbend Place
53
St. Andrew's Terrace Long-Term Care
128
Community
Saint Luke's Place
112 (Veteran‟s beds: 4)
Stirling Heights Long-Term Care
110
Chateau Gardens Elmira
48
Elmira
Leisureworld
94
A.R. Goudie Eventide Home
79
Forest Heights Long-Term Care Centre
240
Lanark Heights
160
Kitchener
Sunnyside Home
251 (Convalescent beds: 10)
Trinity Village Care Centre
150
The Westmount
161
Winston Park Nursing Home
95 (Veteran‟s beds: 4)
6
Unless otherwise specified, information from this profile was sourced from:
1. (n.d.). Waterloo-Wellington Community Care Access Centre: Long-Term Care Options. Retrieved from
http://www.ww.ccac-ont.ca
2. (2011). Ministry of Health and Long-Term Care - Seniors‟ Care: Long-Term Care Homes. Retrieved
from http://www.health.gov.on.ca/english/public/program/ltc/15_facilities.html
7
LTC waiting list data is from January 2010 and covers Waterloo Region and Wellington County. [Source:
Adler, M., Follert, J., & O‟Flanagan, Rob. (2010, June 14). Situation Critical: Waits for long-term care
daunting. Waterloo Region Record, pp. A6.]
63
Capacity Breakdown: Long Term Care Homes in Waterloo Region
Maryhill
Twin Oaks of Maryhill
31
New Hamburg
Nithview Home
96
St. Jacobs
Heritage House
72
Columbia Forest Long-Term Care Centre
156
Waterloo
Parkwood Mennonite Home
96
Pinehaven Nursing Home
84
TOTAL:
2,574
Goals:
Long-term care homes (LTC) are designed for people who require the availability of 24-hour
nursing care and supervision within a secure setting. In general, LTC homes offer higher levels
of personal care and support than those typically offered by either retirement homes or
supportive housing.
Description:
LTC homes are owned and operated by various organizations:
Nursing homes are usually operated by private corporations.
Charitable homes are usually owned by non-profit corporations, such as faith, community,
ethnic or cultural groups.
Municipal homes for the aged are owned by municipal councils.
The basic package includes the following services:
Furnishings (e.g. bed, chair), meals (including special diets), bed linens and laundry,
personal hygiene supplies, medical/clinical supplies and devices (e.g. walkers, wheelchairs
for occasional use), housekeeping, pastoral services, social and recreational programs,
medication administration, and assistance with the essential activities of daily living.
Nursing and personal care on a 24-hour basis and access to a physician, and other health
professionals.
Optional services are usually available for a fee. They may include hairdressing, cable TV and
telephone services, transportation, etc. Homes must prepare a "plan of care" for each resident,
outlining the care requirements and levels of service offered. This plan must be reviewed at
least every three months and adapted as your needs change.”
People who are eligible for a LTC home can choose from homes across the province. Staff at
the local Waterloo-Wellington CCAC can provide information about long-term care homes in
Waterloo Region and coordinate the application process.
ND
FINANCIAL OVERVIEW:
Ministry of Health & Long Term Care
64
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
ND
ND
ND
ND
ND
ND
TOTAL
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
Other
ND
ND
ND
TOTAL
ND
ND
ND
ND
ND
HISTORICAL TRENDS:
(years)
2010
2,574
ND
Note: ‘Different people served‟ represents the # of beds (capacity) and does not account for
turn over within the homes.
Year
65
5.23 Region of Waterloo: Sunnyside Supportive Housing
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
Region of Waterloo
Kitchener
Region of Waterloo
2010
Capacity to
Serve
Cambridge: 0
Kitchener: 30
Waterloo: 0
Townships: 0
Total: 30 spaces8
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
people ages
55 and older
with a
mental
health issue
or ages 65
and older for
frail elderly
#: 65
Time: 1 yr
9.17 FTE
#: 4
Hours: 103
24/7
Goals:
Sunnyside Supportive Housing is a care service for persons who require support to allow them
to live independently. All tenants will receive a service package to meet their specific needs and
requirements. One nutritious meal per day will be provided in the central dining room.
Description:
Assistance with personal care including personal hygiene and bathing
Medication reminders
Safety checks
Housekeeping
24 hour/7 day-a-week emergency response
Social/recreational opportunities
Staff support for booking appointments and arranging transport
ND
FINANCIAL OVERVIEW:
8
13 spaces at Sunnyside Supportive Housing are designated for WRHMH.
66
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
0
50-64
10
65+
TOTAL
24
34
#
#
Adults Dependents
Single-parent with
child(ren)
26
8
TOTAL
Gender Identity
(no dependents)
Male
Female
12
22
0
0
Other
0
0
0
TOTAL
34
34
0
0
0
HISTORICAL TRENDS:
Year
2010
34
(years)
ND
67
5.24 Retirement Homes with Subsidy
PROGRAM OVERVIEW:
Lead Organization
Capacity to
Serve
132 spaces
Eligibility
Waiting List:
# and Average
Length of Time
Geographic Area
Served
Waterloo Region
# Full-Time
Equivalent
Employees
varies between
the facilities with
minimum 3 FTE
required through
the Domiciliary
Hostel Program
Standards.
Year Program
Began
1972
Volunteers
(Marsdale
Manor,
generally
Millwood
people ages 50
#: ND
#: ND
24/7 on-site
Manor, Trinity
and older who
Time: ND
Hours: ND staff support
Village Studios,
identify as
Highland Place, needing support
Fergus Place,
typical staffing
Martin‟s Rest
ratio is 1:20
Home)
tenants
Note: “Capacity to House” reflects the subsidized bed cap at each facility set by the Region.
There may be more capacity for private paying tenants.
Goals:
To provide stable supportive housing for all eligible tenants;
To provide support services that are customized to meet the level of support needed with
the activities of daily living (e.g. 24/7 staff supervision, provision of meals, assistance with
medication management, regular housekeeping, laundry services, personal
hygiene/grooming, rising and retiring, money management, bathing, life skills development,
and transportation etc.)
Description:
Under the Ministry of Community and Social Services Act, municipalities are able to enter into
Agreement(s) under the Province‟s Domiciliary Hostel Program with local operators to provide
long term accommodation with 24/7 staff supervision and 1.5 hours of support to assist in the
activities of daily living for those with physical, cognitive, mental health, and/or substance use
issues. Under the Regulations of the Ontario Works Act, 1997, persons who live in such homes
and who qualify for assistance may have the per diem paid on their behalf by the Region.
Funding provided by the Province under the Domiciliary Hostel Program is capped and cost
shared on an 80/20 basis. The maximum daily per diem is set by the Province currently at
$47.75 (as of April 1, 2009).
The Region currently has Agreements under the Domiciliary Hostel Program with 18 operators
with a total bed capacity of 320. Retirement homes with subsidy, boarding homes with subsidy,
and other programs offer accommodation and support to eligible tenants through the Domiciliary
Hostel Program and are an essential part of the housing continuum providing supportive
housing to those people who are often vulnerable to homelessness. Tenants currently involved
in the program include frail seniors, people with a variety of disabilities including but not limited
68
to mental health, cognitive, physical, developmental, substance use issues, and people
requiring assistance with the activities of daily living (e.g., supervision, provision of meals,
assistance with medication management, regular housekeeping, assistance with personal
laundry, and/or hygiene, etc.)
In 1998 the Province capped the DH Program limiting further expansion in the Region.
The per diem rate has undergone the following changes resulting from increased funding
from the Province:
o In 2000, the per diem rate was increased to $40.00 (16%) from $34.50 for the first
time since 1993.
o In 2004, the per diem increased to $41.20 (3%).
The personal needs benefit (PNB) since 2004 has increased with the per diem rate it has
undergone the following changes:
o The PNB remained at $112/mo from 1993.
o In 2004, the PNB increased to $116/mo (4%).
In 2006, the Region introduced “bed caps” in the DH Program to manage expenditures in a
program that had been capped by the Province in 1998. Bed caps for each facility were
determined by averaging actual bed use over a period of and the actual bed usage at the
time of the capping. The Region reviews the bed caps in the DH Program on an annual
basis.
In 2008, the Revera Homes (Highland Place and Fergus Place) decided to discontinue in
the DH Program and gradually transition the existing 98 tenants to into other appropriate
housing environments over the next couple of years.
Since 2002 the Region has not accepted unsolicited applications for the DH Program;
however, there have been a number of ownership changes and closures resulting in year-toyear variations in the total number of facilities, although the bed capacity has remained at
320.
FINANCIAL OVERVIEW:
69
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
7
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
137
ND
ND
64
66
137
TOTAL
Gender Identity
(no dependents)
Male
Female
68
69
ND
Other
0
ND
ND
TOTAL
137
ND
137
0
1
HISTORICAL TRENDS:
Year
2010
137
(years)
5-10 years
70
5.25 Waterloo-Wellington Community Care Access Centre: Integrated Assisted Living
Program
PROGRAM OVERVIEW:
Lead Organization
Waterloo-Wellington
Community Care Access Centre
Capacity to
Serve
Housing
Locations
Cambridge,
Kitchener, &
Waterloo (also in
Wellington County)
Eligibility
Geographic Area
Served
Year Program
Began
Waterloo Region &
Wellington County
2009
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
no waiting list
maintained
ND
#: 0
Hours: 0
24/7
eligibility is determined
by CCAC case Manager
no set capacity
(ideal goal of
30 people
served per
neighbourhood)
people ages 65 and
older or ages 55 with an
age-related condition
who reside within
designated IALP
locations
Goals:
The Integrated Assisted Living Program (IALP) program aims to ensure that frail, high risk
senior clients have their basic activation, recreation and social needs met through access to
appropriate services and programs that maintain or enhance their health and wellness
outcomes. IALP is designed to be a flexible service that respects client autonomy as well as
client preferences.
Measures of success include:
Avoidance of premature admission to Long Term Care Homes and elimination of
unnecessary access of acute care hospital services.
A positive client experience, as determined by quality of life survey instruments.
Cost effectiveness.
Support of an integrated system that optimizes access to Community Support Services.
Description:
The IALP is a two year pilot project that began in 2009. IALP provides personal support and
homemaking services in combination with assisted living elements to support "aging in place".
Services include 24/7 scheduled and unscheduled personal support and recreation and
activation. Client‟s commonly access unscheduled 24/7 Personal Support Worker (PSW)
assistance for incontinence care, falls, assistance with toileting, undressing in evening,
medication reminders, assistance with meals and eating due to a short term illness or injury. In
order to increase mental/physical activation and social engagement, community partnerships
have been established and clients are being linked to community services in their
neighbourhood. In neighbourhoods where recreation programs are not easily accessible, the
71
IALP Community Resource Facilitator has been offering fitness and social programs to clients.
The Community Resource Facilitators have received senior fitness leadership training.
A number of data sources linked to postal codes were used to identify locations with a sufficient
number of high risk seniors. Based on the analysis, initial neighbourhoods were chosen.
Partnerships with housing providers, Community Support Services and other community
agencies have been key to the program‟s success. Currently IALP has been successfully
implemented in neighbourhoods across Waterloo Region and Wellington County.
Participating neighbourhoods within Waterloo Region include:
Cambridge
Franklin neighbourhood, Kitchener
Wilson/Fourth neighbourhood, Kitchener
Margaret/Queen, Kitchener
Waterloo (began in 2011)
A committee consisting of PSW direct service providers and supervisors and CCAC Case
Managers meet quarterly to provide information related to the status of current neighbourhood
programs and linkages as well as to strategize regarding future program implementation plans.
Eight IALP neighbourhoods have been initiated in Waterloo-Wellington since December 2009.
Formal evaluation of the program is provided by a partnership with the University of Waterloo
under the leadership of Dr. John Hirdes. As well, IPSOS REID has conducted client satisfaction
surveys of IALP and other adult clients for comparison of client satisfaction. The final evaluation
report is expected in December 2011.
FINANCIAL OVERVIEW:
Waterloo-Wellington Local Health Integration Network – Aging at Home funding
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
ND
ND
25-49
ND
50-64
ND
65+
TOTAL
ND
ND
Single-parent (with
child(ren))
Two-parent (with
child(ren))
TOTAL
#
#
Adults Dependents
ND
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
ND
ND
Other
ND
ND
ND
TOTAL
ND
ND
ND
72
ND
ND
HISTORICAL TRENDS:
# of Different People Served
(years)
275-300
1 year
2010
Note: Some duplication may occur for clients who left the program and returned within the same
year.
Year
73
MEN
5.26 House of Friendship: Cramer House
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
House of Friendship
Kitchener
Waterloo Region
1985
Capacity to
Serve
Eligibility
Cambridge: 0
Kitchener: 9
Waterloo: 0
Townships: 0
Total: 9
spaces (single
rooms)
males
ages 18
and older
requiring
some
support
Waiting List:
# and Average Length
of Time
We don‟t maintain a
wait list. If people are
interested, they can
complete a form.
However, the fellows
are here long-term, so
the wait list is often not
relevant by the time we
have a vacancy.
# Full-Time
Equivalent
Employees
1.5
Volunteers
#: varies
Hours: 910
hrs per year
(15-20
hrs/wk)
Mon-Fri 9am
to 5pm
(In case of
emergency,
residents can
access staff at
Charles Street
Men‟s Hostel
next door)
Goals:
To provide long-term affordable housing for adult men with support needs.
Description:
Cramer House provides long-term supportive housing for men who require social, emotional or
mental health support. On site staffing assists with building self-reliance concerning daily living
activities and decision making, increasing self confidence and self-esteem, and establishing
links to services and activities in the community. There are many opportunities for socialization
and peer support, as Cramer House operates under a model of co-operative community living
and decision making.
Until 2005, Cramer House had received funding through the Supports to Daily Living program
which has now been consolidated into the Provincial Consolidated Homelessness Prevention
Program. In response to tenant feedback requesting greater privacy, Cramer House has been
renovated since its construction in 1985 to provide a private bedroom for each person. This has
reduced the program from its initial capacity of 12 men to 9.
FINANCIAL OVERVIEW:
Room & Board
Provincial Consolidated Homelessness Prevention Program through Region of Waterloo
Regional Homelessness to Housing Stability Strategy
74
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
6
50-64
65+
TOTAL
3
0
9
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
9
ND
Gender Identity
(no dependents)
Male
Female
9
0
ND
ND
Other
0
ND
9
ND
ND
TOTAL
9
0
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
ND
11
9
9
9
9
(years)
10 years
7.4 years
7.7 years
9.8 years
9.1 years
8.4 years
75
WOMEN
5.27 Kitchener-Waterloo YWCA: Lincoln Road Apartments
PROGRAM OVERVIEW:
Lead Organization
Kitchener-Waterloo YWCA
Capacity to
Serve
45 units; space
for 45 women &
up to 24
children
Cambridge: 0
Kitchener: 0
Waterloo: 69
Townships: 0
Total: 69
spaces
Housing
Location
Waterloo
Geographic Area
Served
Waterloo Region
Year Program
Began
1989
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
Hours of
On-Site
Staff
females ages 16
and old and
their children
who have
experienced
homelessness
or are in need of
supports to live
independently
Part of Waterloo
Region‟s
Coordinated
Access System
#: 522 for
programs in this
section
Time: 3 years
5
#: 0
Hours: 0
Mon to Fri
9am-5pm
Goals:
To provide affordable, supportive housing for women and children who have experienced
persistent difficulty finding and maintaining adequate shelter elsewhere.
Description:
Clients live independently with supports from the Supports to Daily Living program. Women are
referred to and connected with agencies in Waterloo Region to address their long-term, specific
needs. Clients receive numerous other supports and resources, including individual and group
life skills training, recreational and social programming, a structured child and parent program,
conflict resolution, crisis intervention, on-site access to food from the Food Bank, computer
access, a community garden, a loans program, equipment loans, and an annual income tax
clinic.
Until 2005, Lincoln Road had received funding through the Supports to Daily Living program
Program. From 1996-2006 there were no increases to the support funding; however our
expenses have steadily increased. As a result, a number of the services we used to offer the
tenants at Lincoln Road have been reduced over the years.
76
FINANCIAL OVERVIEW:
Rent
Region of Waterloo – Rent Subsidy & Operating Subsidy
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
25
14
25-49
29
50-64
65+
TOTAL
9
6
83
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
31
0
Gender Identity
(no dependents)
Male
Female
0
54
23
29
Other
0
0
54
0
29
TOTAL
54
1
1
HISTORICAL TRENDS:
Year
2005
77
2006
2007
2008
2009
2010
68
91
85
ND
83
(years)
some of our tenants have been with
us since we opened in 1989
1.1 yrs
1.2 yrs
1.3 yrs
ND
8 yrs
77
5.28 Kitchener-Waterloo YWCA: The Next Door
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
Kitchener-Waterloo YWCA
Kitchener
Region of Waterloo
2009
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
#:0
Hours: 0
Varies
(Partnership
with WCSWR
allows each
woman 2
hour visits for
up to 10 visits
per 12 month
period)
Cambridge: 0
Kitchener: 6
Waterloo: 0
Townships: 0
Total: 6
spaces
single
females ages
16 and older
fleeing
family/partner
violence
#: 9
Time: approx. 8
months
0.2 FTE
Goals:
To provide housing to women who have fled familial/domestic violence.
Description:
Target Group: Women who are or have been abused by their intimate partners. Abuse is
defined as "an incident of physical or sexual violence against an individual, an incident of
intentional destruction of or intentional injury to an individual's property, or words, actions or
gestures that threaten an individual or her property".
Referral Procedure: Tenants will be selected from the Region of Waterloo‟s Coordinated
Access System wait list, and specifically from the list of applicants with Special Priority Status.
Tenants must identify a need for support services relating to the current or past violence, and
must complete a paper application and participate in an application interview.
Length of Stay: There is no maximum length of tenancy, however the support program is
based on a maximum of 12 months. Tenants of the Next Door retain their chronological status
on the Region of Waterloo‟s Coordinated Access System wait list.
Facilities: Each unit is self-contained, including kitchen and bathroom and small bedroom. One
unit is barrier-free. The units are not furnished, however the YWCA will assist tenants in
accessing free or low-cost used furnishings if requested.
Support Services: Engagement with the support services provided is an expectation.
Tenants may receive individualized support from Women‟s Crisis Services of Waterloo
Region, which may include:
o Safety planning
o Advice and assistance in the areas of finding and maintaining permanent housing
including, for example, budget management, life skills
o Referrals to counselling programs, including the child witness program and other
community services/resources including, for example, rent banks, social assistance,
legal aid, interpreter services, parenting support, education/training, health services
78
Advocacy with third parties, where necessary, including for example, children‟s aid
society, court appearances, enrolling children in school
Tenants may receive group support from the YWCA, which may include:
o Regular tenant meetings
o Conflict resolution panels
o Social and recreational events and activities
o Education and support for survivors of abuse and trauma
o Pre-employment skills development
Fees: Tenants pay rent geared to their income to a maximum of 80% of the CMHC average
market rent.
o
ND
FINANCIAL OVERVIEW:
Region of Waterloo – Rent Supplements
Rent
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
4
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
8
0
0
4
0
8
TOTAL
Gender Identity
(no dependents)
Male
Female
0
8
ND
Other
0
0
ND
TOTAL
8
8
ND
0
0
HISTORICAL TRENDS:
Year
2009
2010
5
8
(years)
4 months - program opened Sept 09
9 months
79
GENERAL
5.29 Boarding Homes with Subsidy
PROGRAM OVERVIEW:
Lead Organization
Capacity to
Serve
Housing
Locations
Kitchener,
Waterloo,
Cambridge, &
Ayr
Eligibility
Waiting List:
# and Average
Length of Time
generally people ages
18 and older who
identify as needing
support
#: ND
Time: ND
153 spaces
(Doon Valley,
Grand River
Home, Kaljas
Homes, Kingsview
Residence,
Pandora Manor,
Riverside Manor,
Stirling Homes,
Underhill
Residential,
Waring Estates)
Geographic Area
Served
Year Program
Began
Waterloo Region
1972
# Full-Time
Equivalent
Employees
varies
between the
facilities with
minimum
3
FTE required
through the
Domiciliary
Hostel
Program
Standards
Volunteer
#: ND
Hours:
ND
24/7 on-site
staff support
typical staffing
ratio is 1:20
tenants
Note: “Capacity to Serve” reflects the subsidized bed cap at each facility set by the Region.
There may be more capacity for private paying tenants.
Goals:
To provide stable supportive housing for all eligible tenants;
To provide support services that are customized to meet the level of support needed with
the activities of daily living (e.g. 24/7 staff supervision, provision of meals, assistance with
medication management, regular housekeeping, laundry services, personal
hygiene/grooming, rising and retiring, money management, bathing, life skills development,
and transportation etc.)
Description:
Under the Ministry of Community and Social Services Act, municipalities are able to enter into
Agreement(s) under the Province‟s Domiciliary Hostel Program with local operators to provide
long term accommodation with 24/7 staff supervision and up to 1.5 hours of support to assist in
the activities of daily living for those with physical, cognitive, mental health, and/or substance
use issues (e.g., food preparation, general housekeeping, personal hygiene, medication
management, etc.). Under the Regulations of the Ontario Works Act, 1997, persons who live in
such homes and who qualify for assistance may have the per diem paid on their behalf by the
Region. Funding provided by the Province under the Domiciliary Hostel Program is capped and
80
cost shared on an 80/20 basis. The maximum daily per diem is set by the Province currently at
$47.75 (as of April 1, 2009).
The Region currently has Agreements under the Domiciliary Hostel Program with 18 operators
with a total bed capacity of 320. Retirement homes with subsidy, boarding homes with subsidy,
and other programs offer accommodation and support to eligible tenants through the Domiciliary
Hostel Program and are an essential part of the housing continuum providing supportive
housing to those people who are often vulnerable to homelessness. Tenants currently involved
in the program include frail seniors, people with a variety of disabilities including but not limited
to mental health, cognitive, physical, developmental, substance use issues, and people
requiring assistance with the activities of daily living (e.g., supervision, provision of meals,
assistance with medication management, regular housekeeping, assistance with personal
laundry, and/or hygiene, etc.)
In 1998 the Province capped the DH Program limiting further expansion in the Region.
The per diem rate has undergone the following changes resulting from increased funding
from the Province:
o In 2000, the per diem rate was increased to $40.00 (16%) from $34.50 for the first
time since 1993.
The personal needs benefit (PNB) since 2004 has increased with the per diem rate it has
undergone the following changes:
o The PNB remained at $112/mo from 1993.
In 2006, the Region introduced “bed caps” in the DH Program to manage expenditures in a
program that had been capped by the Province in 1998. Bed caps for each facility were
determined by averaging actual bed use over a period of and the actual bed usage at the
time of the capping. The Region reviews the bed caps in the DH Program on an annual
basis.
There have been a number of ownership changes and closures resulting in year-to-year
variations in the total number of facilities, although the bed capacity has remained at 320 for
all programs under the Domiciliary Hostel Program.
FINANCIAL OVERVIEW:
81
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
13
25-49
92
50-64
65+
TOTAL
65
23
193
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
193
ND
Gender Identity
(no dependents)
Male
Female
ND
ND
Other
ND
193
ND
ND
TOTAL
162
31
0
193
2
1
HISTORICAL TRENDS:
Year
2010
193
(years)
5-10 years
82
5.30 Cambridge Shelter Corporation: Supportive Housing
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
Cambridge Shelter Corporation
Cambridge
Waterloo Region
2005
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
people ages 16
and older
Part of Waterloo
Region‟s
Coordinated
Access System
#: 522 for
programs in this
section
Time: 2 years
Cambridge: 20
Kitchener: 0
Waterloo: 0
Townships: 0
Total: 20
spaces (onebedroom units)
# Full-Time
Equivalent
Employees
Volunteers
Hours of
On-Site
Staff
#:10
1
Hours:
1,560 per
year
(30/week)
40 hrs per
week
Goals:
Provide affordable supportive housing for individuals experiencing homelessness.
Description:
Supportive housing that is intended to be transitional. A full-time Supportive Housing Worker
provides ongoing support and weekly programming. Tenants also have access to all of the
programs and services offered by Cambridge Shelter Corporation including life skills programs,
Trustee program, medical clinics, volunteer opportunities, and food support.
Staffing was initially administered through Cambridge Kiwanis Non-profit Housing and was
shared with another program. Support Staff administration was transferred to The Cambridge
Shelter in 2008 at which time staff began working directly with the Supportive Housing Program
at the Bridges.
FINANCIAL OVERVIEW:
Rent
Region of Waterloo – Rent Subsidy
Other: fundraising, donations and Cambridge Shelter Corporation Support
83
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
2
25-49
24
50-64
65+
TOTAL
3
0
29
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
29
ND
Gender Identity
(no dependents)
Male
Female
24
5
ND
ND
Other
0
ND
29
ND
ND
TOTAL
29
Total served who are new immigrants (arrived within past 3 years)
1
0
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
0
20
25
31
27
29
(years)
ND
ND
ND
15 months
18 months
2 yrs
84
5.31 House of Friendship: Charles Village
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
House of Friendship
Kitchener
Waterloo Region
2005
Capacity to
Serve
22 spaces
(one-bedroom
units; 2 are
wheelchair
accessible)
Cambridge: 0
Kitchener: 22
Eligibility
Waiting List:
# and Average
Length of Time
people
ages 16
and older
Part of Waterloo
Region‟s
Coordinated
Access System
#: 522 for
programs in this
section
Time: 7 years
Waterloo: 0
Townships: 0
# Full-Time
Equivalent
Employees
2.77
Volunteers
#: 0
Hours: 0
Mon., Thurs.,
Fri. 9am-5pm
Tues., Wed.
9am- 9pm
staff on call all
other hours
Total: 22
Goals:
To improve the quality of life for single adults with housing needs with respect to: secure, safe
and affordable supportive housing; improved ability to live independently; a community setting
that emphasizes mutual support and individual responsibility; and tenant involvement in decision
making and operation of the building and the program.
Description:
Charles Village is a 13,000 square foot, three story apartment building with 22 one-bedroom
units (2 of which are wheelchair accessible) that provide permanent affordable housing for 22
single men and women. Rent is geared to income; there are no market rent units. A support
program is available on a voluntary basis to tenants with low-level support needs. Community
life and mutual support is promoted among the tenants.
The program began operating in January 2005. There have been no changes in capacity.
FINANCIAL OVERVIEW:
Rent
Region of Waterloo - Rent Supplement
Non-Rental Income
85
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
1
25-49
12
50-64
65+
TOTAL
9
1
23
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
23
ND
Gender Identity
(no dependents)
Male
Female
14
9
ND
ND
Other
0
ND
23
ND
ND
TOTAL
23
Total served who are new immigrants (arrived within past 3 years)
0
1
HISTORICAL TRENDS:
Year
2005
2006
2007
2008
2009
2010
22
22
22
22
23
23
(years)
7 months
1.6 years
2 years
2.75 years
3.75 years
4 years
86
5.32 House of Friendship: Eby Village
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
House of Friendship
Kitchener
Waterloo Region
1990
Capacity to Serve
64 spaces
(56 units of which 8
are
two-bedroom, 48
are one-bedroom)
Cambridge: 0
Kitchener: 64
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
people
ages 16
and older
Part of Waterloo
Region‟s
Coordinated
Access System
#: 522 for programs
in this section
Time: approx. 7.5
years
5.5
#: 0
Hours: 0
60 hours/week
Waterloo: 0
Townships: 0
Total: 64
Goals:
To improve the quality of life for single adults with housing needs with respect to: secure, safe
and affordable supportive housing; improved ability to live independently; a community setting
that emphasizes mutual support and individual responsibility; and tenant involvement in decision
making and operation of the building and the program.
Description:
Eby Village is a nine story building with one and two bedroom self contained units that provide
permanent affordable housing for 64 single men and women. Rent is geared to income; there
are no market rent units. A support program is available on a voluntary basis to tenants with
low-level support needs. Community life and mutual support is promoted among the tenants.
Until 2005, Eby Village had received funding through the Supports to Daily Living program
Program. Funding has remained the same since 1990.
FINANCIAL OVERVIEW:
Rent
Region of Waterloo – Rent Supplement & Operating Subsidy
87
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
4
25-49
27
50-64
65+
TOTAL
23
11
65
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
65
ND
Gender Identity
(no dependents)
Male
Female
30
35
ND
ND
Other
0
ND
65
ND
ND
TOTAL
65
1
3
HISTORICAL TRENDS:
Year
2005
69
2006
2007
2008
2009
2010
70
68
70
68
65
(years)
66% of tenants stay
more than 5 years
ND
61% of tenants stay more than 5 years
60% of tenants stay more than 5 years
7.82 years
8.5 years
88
5.33 Supportive Housing of Waterloo: SHOW
PROGRAM OVERVIEW:
Lead Organization
Housing
Location
Geographic Area
Served
Year Program
Began
Supportive Housing of Waterloo
Waterloo
Waterloo Region
2010
Capacity to
Serve
Eligibility
Waiting List:
# and Average
Length of Time
# Full-Time
Equivalent
Employees
Volunteers
people ages
18 and older
who have
experienced
persistent
homelessness
Part of Waterloo
Region‟s
Coordinated
Access System
#: 522 for
programs in this
section
Time: approx. 3
years
approx. 6.5
#: 70
Hours:
1,726
24/7 on-site
staff support
Cambridge: 0
Kitchener: 0
Waterloo: 30
Townships: 0
Total: 30 spaces
(one-bedroom
units9)
Goals:
To provide affordable supportive housing for people experiencing or approaching persistent
homelessness in Waterloo Region.
To provide increased access and coordination for tenants to mental health and addiction
support services, primary health care, assistance with healthy meal preparation for people
with chronic health conditions, and to decrease unnecessary use of emergency services
through 24/7 on-site staff support.
Description:
SHOW is a community-led project involving 13 faith communities as founding partners who
have engaged all levels of government, the YWCA, The Working Centre, Waterloo Regional
Homes for Mental Health, the House of Friendship, and the community to join in the vision of
providing affordable supportive housing to people experiencing or approaching persistent
homelessness in Waterloo Region. The SHOW building is composed of 30 self-contained fully
furnished units that offer the highest level of independence within a supportive housing
environment. SHOW provides intensive supportive housing services that are individualized,
accessible, strength-based and guided by a harm reduction framework to assist people to
maintain housing and improve their quality of life.
Open June 17, 2010
9
11 spaces at SHOW are designated to WRHMH (7 mental health & as of 2011, 4 through the Addiction
Supportive Housing program).
89
FINANCIAL OVERVIEW:
Rent Supplements (Waterloo Regional Homes for Mental Health)
Fundraising
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
16
50-64
65+
TOTAL
16
0
32
Single-parent with
child(ren)
TOTAL
#
#
Adults Dependents
32
ND
Gender Identity
(no dependents)
Male
Female
27
5
ND
ND
Other
0
ND
32
ND
ND
TOTAL
32
4
0
HISTORICAL TRENDS:
Year
2010
32
(years)
Program started June 17, 2010
90
5.34 The Working Centre: Hospitality House
PROGRAM OVERVIEW:
Lead Organization
Program
Location
Geographic Area
Served
Year Program
Began
The Working Centre: Hospitality House
Kitchener
Waterloo Region
2009
Program
Capacity
Cambridge: 0
Kitchener: 6
Waterloo: 0
Townships: 0
Total: 6
Eligibility
people with postacute and prepalliative
diagnoses who do
not qualify for
current long-term
care facilities and
people with
complex issues
who need shortterm stabilization
and do not have
secure/ safe
housing. Referral
through agency
outreach workers
only
Waiting List:
# and Average
Length of Time
no formal
waiting list
(admission is
negotiated with
Outreach
Workers based
on need)
# Full-Time
Length of
Equivalent Volunteers
Stay
Employees
Guidelines
Hours of
On-Site
Staff
#: 0
Hours: 0
24/7
9
up to 18
months
Goals:
The Hospitality House is intended to serve up to 6 people at a time on a longer or shorter term
basis who are at-risk of housing loss or currently experiencing homelessness. Residents of the
Hospitality House may face a combination of complex issues, cognitive disabilities, physical
disabilities, and health issues.
Specifically, the three major groups served at the Hospitality House can be categorized as
follows:
People who are between acute and palliative (longer term) and do not qualify for current
long-term care facilities. Most people in this group would be in a persistently homeless
situation.
People who require medical stabilization for a shorter period of time due to complex issues,
but are not yet pre-palliative (shorter term). Typically, these complex issues are shaped by
addictions, mental health, physical disabilities/illness, and/or cognitive disabilities (e.g.,
developmental, head injury, Fetal Alcohol Spectrum Disorder, etc.). This group would be
considered to be at-risk of housing loss.
People who are pre and post-operative (shorter term). This group would consist both of
people at-risk of housing loss or those experiencing homelessness.
91
Description:
The setting intentionally replicates a flexible, supportive family-like environment with a 3:1 staff
to resident ratio. Meals are cooked and laundry is completed for residents.
The Hospitality House Outreach includes a support and liaison function. Support is provided for
people who are residing at the Hospitality House. It can take the form of such activities as
accompaniment to medical and recreational activities, and assisting with the transition from the
Hospitality House to housing in the community. The liaison function involves connecting and
developing relationships with hospitals, Outreach Workers, community agencies and potential
Hospitality House residents.
ND
FINANCIAL OVERVIEW:
Waterloo-Wellington Local Health Integration Network
2010 DEMOGRAPHICS:
Age
(in years)
Household Status
0-15
16-24
0
0
25-49
5
50-64
65+
TOTAL
#
#
Adults Dependents
Single-parent with
child(ren)
11
0
0
5
1
11
TOTAL
Gender Identity
(no dependents)
Male
Female
11
0
ND
Other
0
0
ND
TOTAL
11
11
ND
1
0
HISTORICAL TRENDS:
Year
2009
2010
(unduplicated)
13
11
Average Length of Stay
(days)
ND
92
AFFORDABLE HOUSING AND SUPPORTIVE HOUSING CONTACT LIST
Organization
Program
Argus
Residence for
Young People
5 Beds to
Home
Boarding
Homes with
Subsidy
(various
housing
providers)
Boarding
Homes with
Subsidy
Saginaw
House
Cambridge
Shelter
Corporation
Supportive
Housing
Contact Information
Inventory
Brochure
Eva Vlasov (Executive Director)
115 Wellington St., Cambridge, ON, N1R 3Y8
Ph: 519-623-7991
519-623-7991
Fax: 519-650-1781
www.argusresidence.com
[email protected]
www.argusresidence.com
Amber Robertson (Social Planning Associate, Social
Services)
Ph: 519-575-4757 x 5261
Doon Valley Manor: 519-895-0842
[email protected]
Grand River Home: 519-621-5502
Kaljas Home: 519-743-2234
Lisa-Dawn Brooks (Social Planning Associate, Social
Kingsview Residence: 519-653-5599
Services)
Pandora Manor: 519-576-0309
Ph: 519-883-2409
Riverside Manor: 519-621-5256
[email protected]
Stirling Home: 519-623-7541
Underhill Residence: 519-884-7160
99 Regina St. S., Waterloo, ON, N2J 4G6
Waring Estates: 519-622-2932
Fax: 519-883-2234
www.regionofwaterloo.ca
Anne Tinker (Executive Director)
26 Simcoe St., Cambridge, ON, N1R 8P2
Ph: 519-624-9305 x 107
Fax: 519-624-0801
[email protected]
www.cambridgesheltercorp.ca
519-624-9305
519-624-9305 x108
93
Organization
Canadian
Mental Health
Association–
Grand River
Branch
Christian
Horizons
Community
Living
Cambridge
Program
Contact Information
Inventory
Brochure
Supportive
Housing
(Access to 5
Rent
Supplement
Units)
Cambridge Support Coordination:
Tina Fish (Team Leader)
3-9 Wellington St., Cambridge, ON, N1R 3Y4
Ph: 519-740-7782 x 226
Fax: 519-740-0461
[email protected]
www.cmhagrb.on.ca
Kitchener Support Coordination:
Sheila Roewade (Team Leader)
67 King St. E., Kitchener, ON, N2G 2K4
Ph: 519-744-7645 x 267
Fax: 519-744-7066
[email protected]
www.cmhagrb.on.ca
Kitchener: 519-744-7645
www.cmhagrb.on.ca
Christian
Horizons –
West District
Patty Vlaar-Philbrick
(West District Executive Director)
4275 King St. E., Unit 101, Kitchener, ON, N2P 2E9
Ph: 519-650-3241; Fax: 519-650-0206
[email protected]
www.christian-horizons.org
Developmental Services of Ontario –
Central West Region &
Developmental Services Resource
Centre – Waterloo Region
519-741-1121
www.dsontario.ca
www.dsac-wr.com
Community
Living
Cambridge
Michael J. Mullen (Executive Director)
160 Hespeler Rd., Cambridge, ON, N1R 6V7
Ph: 519-623-7490; Fax: 519-740-8073
Michael Mullen:
[email protected]
Denise Gruber:
[email protected]
Cindy Mackay (Director of Finance):
[email protected]
www.communitylivingcambridge.ca
519-741-1121
www.dsontario.ca
www.dsac-wr.com
94
Organization
Program
Contact Information
Inventory
Brochure
519-741-1121
www.dsontario.ca
www.dsac-wr.com
519-741-1121
www.dsontario.ca
www.dsac-wr.com
Elmira District
Community
Living
Cheryl Peterson (Services Director)
118 Barnswallow Rd., Elmira ON, N3B 2Y9
Ph: 519-669-3205 x 226
Fax: 519-669-3444
[email protected]
www.elmiraacl.com
Extend-AFamily
Association
Familyhome
Program
Maria De Boer (Executive Director)
74 Queen St. N., Kitchener, ON, N2H 2H3
Ph: 519-741-0190; Fax: 519-741-0392
[email protected]
www.eafwr.on.ca
Family &
Children‟s
Services of
Waterloo
Region
Family &
Children‟s
Services of
Waterloo
Region
Karen Spencer
200 Ardelt Ave., Kitchener ON, N2C 2L9
Ph: 519-576-0540; Fax: 519-576-4709
[email protected]
www.facswaterloo.org
519-576-0540
www.facswaterloo.org
Charles
Village
Taylor Martin (Program Supervisor)
75 Charles St. E., Kitchener, ON, N2G 2P3
Ph: 519-742-8327; Fax: 519-742-1089
[email protected]
www.houseoffriendship.org
519-742-8327
Cramer House
Wendie Kirk (Program Supervisor)
P.O. Box 1837, Station C, Kitchener, ON, N2G 4R3
Ph: 519-742-8327 x 242
Fax: 519-742-8868
[email protected]
519-742-8327
Elmira District
Community
Living
House of
Friendship
95
Organization
Program
House of
Friendship
Eby Village
Independent
Living Centre of
Waterloo
Region
Assisted Living
KitchenerWaterloo
YWCA
Lincoln Road
Apartments
The Next Door
K-W Habilitation
Services
Long Term
Care Homes
Contact Information
Inventory
Christine Stevanus (Program Supervisor)
50 Eby St. S., Kitchener, ON, N2G 3L1
Ph: 519-570-2400; Fax: 519-570-2475
[email protected]
Daryl Nancekivell (Attendant Services Director)
127 Victoria St. S., Suite 201, Kitchener, ON, N2G 2B4
Ph: 519-571-6788; Fax: 519-571-6388
[email protected]
www.ilcwr.org
Cathy Middleton (Director of Women‟s Services)
155 Lincoln Rd., Waterloo, ON, N2J 4S7
Ph: 519-747-2200; Fax: 519-747-4475
[email protected]
www.ywcakw.on.ca
Brochure
519-570-2400
519-571-6788
www.ilcwr.org
519-747-2200
www.ywcakw.on.ca
519-744-6507
www.ywcakw.on.ca
Residential
Services
Chris Gefucia (Residential Director)
108 Sydney St. S., Kitchener, ON, N2G 3V2
Ph: 519-744-6307; Fax: 519-571-1629
[email protected]
www.kwhab.ca
519-741-1121
www.dsontario.ca
www.dsac-wr.com
Long Term
Care Homes
Waterloo Wellington CCAC
800 King St. W., Kitchener, ON, N2G 1E8
Ph: 519-748-2222; Fax: 519-883-5555
[email protected]
www.ccac-ont.ca
519-748-2222 (contact via Waterloo
Wellington Community Care Access
Centre)
www.ww.ccac-ont.ca
96
Organization
Parents for
Community
Living
K-W
Program
Inventory
Brochure
Parents for
Community
Living
K-W
Katherine Loveys (Executive Director)
30 Dupont St. E. Waterloo, Unit L2, N2J 2G9
Ph: 519-742-5849; Fax: 519-742-1060
[email protected]
www.pclkw.org
519-741-1121
www.dsontario.ca
www.dsac-wr.com
Community
Housing
Jeff Schumacher
(Supervisor, Housing Supply Initiatives)
150 Frederick St., Kitchener, ON, N2H 2M2
Ph: 519-575-4821; Fax: 519-575-4449
[email protected]
Access Centre
234 King St. E., 6th floor, Kitchener
519-575-4833
TTY: 519-575-4605
Sunnyside
Supportive
Housing
Mike Schmidt
(Manager Community Programs, Senior‟s Services)
247 Franklin St. N. Kitchener, ON, N2A 1Y5
Ph: 519-893-8494 x 6370
Fax: 519-893-4450
[email protected]
519-893-8494 x 6370
Region of
Waterloo
Regional Mental
Health in
London
Contact Information
Homes for
Special Care
Mary-Anne Thompson (Program Associate)
231 Dundas St., London, ON, N6A 1H1
Ph: 519-675-7758; Fax: 519-675-7685
[email protected]
519-455-5110 x 47242
Dona Mustard (HSC Caseworker)
Ph: 519-455-5110 x 47248
[email protected]
97
Organization
Program
Contact Information
Inventory
Brochure
Retirement
Homes with
Subsidy
Amber Robertson (Social Planning Associate, Social
Services)
Ph: 519-575-4757 x 5261
[email protected]
Lisa-Dawn Brooks (Social Planning Associate, Social
Services)
Ph: 519-883-2409
[email protected]
99 Regina St. S., Waterloo, ON, N2J 4G6
Fax: 519-883-2234
www.region.waterloo.on.ca
Marsdale Manor: 519-622-5864
Millwood Manor: 519-745-9901
Trinity Village Studios:
519-896-3112 x232
Saint Monica
House Inc.
Monica Ainslie
Place
Tonya Verburg (Executive Director)
150 Ainslie St. N., Cambridge, ON, N1R 3P5
Ph: 519-624-0481; Fax: 519-624-0491
[email protected]
www.saintmonicahouse.org
519-624-0481
www.saintmonicahouse.org
Sunbeam
Centre
Sunbeam
Residential
Development
Centre
Dr. M. Shaune Lawton (Executive Director)
2749 Kingsway Dr., Kitchener, ON, N2C 1A7
Ph: 519-893-6200; Fax: 519-893-9034
[email protected]
www.sunbeamcentre.com
519-741-1121
www.dsontario.ca; www.dsac-wr.com
Supportive
Housing of
Waterloo
Supportive
Housing of
Waterloo
(SHOW)
The Working
Centre
Hospitality
House
Retirement
Homes with
Subsidy
(various
housing
providers)
Gael Gilbert (Executive Director)
362 Erb St., Waterloo ON, N2J 1W6
Ph: 519-886-8200
[email protected]
www.supportivehousingofwaterloo.org
Jennifer Mains
58 Queen St. S., Kitchener, ON, N2G 1V6
Ph: 519-504-3418
Fax: 519-743-9452
[email protected]
www.theworkingcentre.org
519-886-8200
www.supportivehousingofwaterloo.org
519-575-1506
www.theworkingcentre.org
98
Contact Information
Organization
Program
Traverse
Independence
Acquired Brain
Injury (ABI)
Group Home
Acquired Brain
Injury (ABI)
Transitional
Living
Supportive
Housing
Maria Wheeler (Executive Assistant)
617 King St. W., Suite C, Kitchener, ON, N2G 1C7
Ph: 519-741-5845 x 2102
Fax: 519-741-8731
[email protected]
www.traverseindependence.ca
Aldaview
Services
Elizabeth Klassen (Executive Director)
205 Peel St., New Hamburg, ON, N3A 1E7
Ph: 519-662-5171; Fax: 519-662-3666
[email protected]
www.tcmhomes.com
Tri-County
Mennonite
Homes
Waterloo
Regional
Homes for
Mental Health
Inc.
&
House of
Friendship
Addiction
Supportive
Housing
Inventory
Brochure
519-741-5845 x 2503
519-741-5845 x 2503
519-741-5845 x 2503
519-741-1121
www.dsontario.ca
www.dsac-wr.com
For Housing: Karen Perry, Director
618 King St, W., Kitchener, ON, N2G 1C8
Ph: 519-742-3191 x 226
Fax: 519-742-5232
[email protected]
www.waterlooregionalhomes.com
For Addiction Services: Pam Gardiner (Addiction
Services Program Director)
208 King St. S., Waterloo ON N2J 1P9
Ph: 519-957-5000 x 227
Fax: 519-957-5002
[email protected]
519-742-3191
99
Organization
Program
Contact Information
Inventory
Sharon Froehlich
Waterloo
(Director of Community Services & Housing)
Regional
618 King St. W. Kitchener, ON, N2G 1C8
Supportive
Homes for
Ph: 519-742-3191 x 240
Housing
Mental Health
Fax: 519-742-5232
Inc.
[email protected]
Susan Smith (Program Manager)
Waterloo450 Speedvale Ave. W., Guelph ON, N1H 7G7
Wellington
Integrated
Ph: 519-823-2550 x 2269
Community
Assisted Living
Fax: (519) 823-8682
Care Access
Program
[email protected]
Centre
www.ww.ccac-ont.ca
Note: Table is organized alphabetically by organization.
Brochure
519-742-3191 x 223
519-748-2222
www.ww.ccac-ont.ca
100
APPENDIX A: HOUSING STABILITY SYSTEM – FULL PROGRAM LIST
1
EMERGENCY SHELTER
Unaccompanied Children & Youth
1.1 Argus Residence for Young People: Young Men & Young Women
1.2 Lutherwood: Safe Haven Shelter
1.3 Reaching Our Outdoor Friends (ROOF): PAR (Providing A Roof)
Men
1.4
House of Friendship: Charles Street Men‟s Hostel
Women
1.5 Kitchener-Waterloo YWCA: YWCA-Mary‟s Place
1.6 Women‟s Crisis Services of Waterloo Region: Haven House & Anselma House
General
1.7 Cambridge Shelter Corporation: The Cambridge Shelter
1.8 Kitchener-Waterloo Out of the Cold
2
STREET OUTREACH
FIXED STREET OUTREACH
General
2.1 Cambridge Shelter Corporation: Welcome Aboard
2.2 House of Friendship: Charles St. Men‟s Hostel Drop-In
2.3 Kitchener Downtown Community Health Centre: Peer Health Worker Program
2.4 Ray of Hope Inc.: Ray of Hope Community Centre
2.5 Reaching Our Outdoor Friends (ROOF): Drop-In
2.6 The Salvation Army Community & Family Services: Community Response Unit
2.7 The Working Centre: St. John's Kitchen
2.8 The Working Centre: The Bridgeport Café
Specialized
2.9 AIDS Committee of Cambridge, Kitchener, Waterloo & Area (ACCKWA) &
Sanguen Health Centre: Fixed Outreach
2.10 Kitchener Downtown Community Health Centre: ID Clinic
2.11 Kitchener Downtown Community Health Centre: Medical Outreach
2.12 The Working Centre: Psychiatric Outreach Project & The Concurrent
Disorders Project (Fixed)
MOBILE STREET OUTREACH
General
2.13 Reaching Our Outdoor Friends (ROOF): Street Outreach
2.14 The Working Centre & Cambridge Self Help Food Bank: Street Outreach
Specialized
2.15 AIDS Committee of Cambridge, Kitchener, Waterloo & Area (ACCKWA) &
Sanguen Health Centre: Mobile Outreach
2.16 Canadian Mental Health Association – Grand River Branch: Concurrent
Disorders Outreach
2.17 Canadian Mental Health Association – Grand River Branch: Proactive Outreach
2.18 The Working Centre: Psychiatric Outreach Project & the Concurrent Disorders
Project (Mobile)
101
2.19 Waterloo Regional Homes for Mental Health Inc.: Outreach & Short Term Case
Management Services
3
HOUSING RETENTION AND RE-HOUSING
Developmental Disability
3.1 Extend-A-Family: In Home Respite
3.2 Sunbeam Residential Development Centre: Developmental Services Resource
Mental Health
3.3 Canadian Mental Health Association – Grand River Branch: Long Term Support
Coordination
3.4 Canadian Mental Health Association – Grand River Branch: Mental Health &
Justice Services
3.5 Grand River Hospital – Specialized Mental Health: Adult Transition Team
3.6 Waterloo Regional Homes for Mental Health Inc. & Grand River Hospital:
Assertive Community Treatment (ACT) Teams
3.7 Waterloo Regional Homes for Mental Health Inc.: Community Housing Support
Physical Disability
3.8 Independent Living Centre of Waterloo Region: Direct Funding
3.9 Independent Living Centre of Waterloo Region: Outreach Services
3.10 Traverse Independence, Brain Injury Association of Waterloo Wellington & the
Food Bank of Waterloo Region: Acquired Brain Injury (ABI) Day
Program/Opportunity Centre & The Beginnings
3.11 Traverse Independence: Acquired Brain Injury (ABI) Outreach Services
Families
3.12 Lutherwood: Families in Transition (Support)
Unaccompanied Youth
3.13 Argus Residence for Young People: Shelters to Housing Stability
Men
3.14 House of Friendship: Shelters to Housing Stability
3.15 The Working Centre: Streets to Housing Stability
Women
3.16 Kitchener-Waterloo YWCA: Shelters to Housing Stability
3.17 Kitchener-Waterloo YWCA: Streets to Housing Stability
3.18 Mennonite Central Committee Ontario & Kitchener-Waterloo YWCA: Circle of
Friends
General
3.19 Cambridge Shelter Corporation: Peer Program
3.20 Cambridge Shelter Corporation: Shelters to Housing Stability
3.21 Cambridge Shelter Corporation: Streets to Housing Stability
3.22 Cambridge Shelter Corporation: Trustee Program
3.23 John Howard Society/Cambridge Career Connections: Housing Support
3.24 Lutherwood: Housing Counselling
3.25 Lutherwood: Rent Bank & Eviction Prevention Program
3.26 Lutherwood: Whatever it Takes – Service Resolution
3.27 Region of Waterloo: Community Relations Workers
102
3.28
3.29
3.30
3.31
3.32
4
Region of Waterloo: Homemakers & Nurses Services Act Program
Region of Waterloo: Waterloo Region Energy Assistance Program
The Working Centre: At Home Outreach
The Working Centre: Housing Desk
Waterloo-Wellington Community Care Access Centre: Information & CommunityBased Health & Support Services
TIME-LIMITED RESIDENCE
4.1 Out of Home Respite
Mental Health
4.2 Waterloo Regional Homes for Mental Health Inc.: Crisis Respite Residential
Program
Families
4.3 Lutherwood: Families in Transition (Residential)
Refugees
4.4 International Teams Canada: Welcome Home Refugee Housing Community
4.5 Reception House Waterloo Region: Resettlement Assistance Program &
Newcomers Integration Program
Unaccompanied Youth
4.6 House of Friendship: Kiwanis House
4.7 Saint Monica House Inc.: Saint Monica House
4.8 Society of Saint Vincent de Paul: Marillac Place
Older Adults
4.9 Long Term Care Respite
General
4.10 The Working Centre: Integrated Supported Housing
5
AFFORDABLE HOUSING AND SUPPORTIVE HOUSING
AFFORDABLE HOUSING
5.1
Region of Waterloo: Community Housing
SUPPORTIVE HOUSING
5.2 Christian Horizons – West District
5.3 Community Living Cambridge: Community Living Cambridge
5.4 Elmira District Community Living
5.5 Extend-A-Family: Familyhome Program
5.6 KW Habilitation Services: Residential Services
5.7 Parents for Community Living KW
5.8 Sunbeam Centre: Sunbeam Residential Development Centre
5.9 Tri-County Mennonite Homes: Aldaview Services
Mental Health
5.10 Canadian Mental Health Association – Grand River Branch: Supportive Housing
(Access to 5 Rent Supplement Units)
5.11 Regional Mental Health in London: Homes for Special Care
103
5.12 Waterloo Regional Homes for Mental Health Inc.: Supportive Housing
Physical Disability & Acquired Brain Injury (ABI)
5.13 Independent Living Centre of Waterloo Region: Assisted Living
5.14 Traverse Independence: Acquired Brain Injury (ABI) Group Home
5.15 Traverse Independence: Acquired Brain Injury (ABI) Transitional Living
5.16 Traverse Independence: Supportive Housing
Problematic Substance Use
5.17 Cambridge Shelter Corporation: Saginaw House
5.18 Waterloo Regional Homes for Mental Health Inc. & House of Friendship:
Addiction Supportive Housing
Unaccompanied Children & Youth
5.19 Argus Residence for Young People: 5 Beds to Home
5.20 Family & Children‟s Services of Waterloo Region
5.21 Saint Monica House Inc.: Monica Ainslie Place
Older Adults
5.22 Long Term Care Homes
5.23 Region of Waterloo: Sunnyside Supportive Housing
5.24 Retirement Homes with Subsidy
5.25 Waterloo-Wellington Community Care Access Centre: Integrated Assisted Living
Program
Men
5.26 House of Friendship: Cramer House
Women
5.27 Kitchener-Waterloo YWCA: Lincoln Road Apartments
5.28 Kitchener-Waterloo YWCA: The Next Door
General
5.29 Boarding Homes with Subsidy
5.30 Cambridge Shelter Corporation: Supportive Housing
5.31 House of Friendship: Charles Village
5.32 House of Friendship: Eby Village
5.33 Supportive Housing of Waterloo: SHOW
5.34 The Working Centre: Hospitality House
104

Affordable Housing and Supportive Housing

Transcription

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