Customer Satisfaction Survey

1. The current hours of operation for the Bermuda Post Office are
8:00 a.m. to 5:00 p.m. Monday to Friday; and 8:00 a.m. to
12:00 noon on Saturday at the General Post Office in Hamilton.
Are you currently satisfied with these times?
Yes (skip to 4.)
No
No (skip to 7.)
P.O. Box Rentals
Courier Service
6. Closing Time
Dog Licenses
Below is a list of services currently provided by the post office.
Please select the appropriate response according to your
knowledge of the service.
KNOW
BUT DON’T
USE IT
R-Post (registered e-mail)
BPO Website
What would be a suitable opening and closing time?
KNOW IT
EXIST AND
USE IT
DON’T
KNOW
IT EXISTS
Bus Passes, Tickets & Tokens
After School Vouchers
Parking Vouchers
Express Mail
Postage Stamps
Registered Mail
Philatelic Items (First Day Covers,
Paper Weights etc.)
Bulk Mail
R–Post (registered e-mail)
P.O. Box Rentals
RARELY
Bulk Mail
4. Do you think the sub post offices should have weekend hours?
7.
MONTHLY
Registered Mail
3. What would be a suitable closing time?
5. Opening Time
DAILY
Express Mail
2. What would be a suitable opening time?
Yes
8. How often do you use the following services offered by the
Bermuda Post Office?
Internet Kiosks
Pre-paid Telephone Cards
PBO Website
Courier Service
Dog Licenses
Bus Passes, Tickets & Tokens
After School Vouchers
Parking Vouchers
Postage Stamps
Philatelic Items (First Day Covers,
Paper Weights etc.)
Internet Kiosks
Pre-paid Telephone Cards
rd...
ea
h
e
b
d
n
a
y
e
v
r
su
e
th
te
Comple
NEVER
9. How satisfied are you with the following services offered by the
Bermuda Post Office?
Neither
Satisfied
Nor
Dissatisfied
Very
Satisfied
1
2
3
12. I would like to see the following services offered by the
Bermuda Post Office.
Very
Dissatisfied
4
5
N/A
Express Mail
Registered Mail
Bulk Mail
13. How frequently would you like to see your mail delivered?
5 days a week
4 days a week
3 days a week
2 days a week
14. During the past year, how frequently did you visit the General
Post Office in Hamilton?
R-Post (registered e-mail)
P.O. Box Rentals
Daily
Monthly
BPO Website
Weekly
Occasionally
Never (skip to 16.)
15. How satisfied are you with the following services offered by the
General Post Office?
Courier Service
Dog Licenses
Bus Passes, Tickets & Tokens
After School Vouchers
Satisfied
Parking Vouchers
1
Postage Stamps
Counter Service
Philatelic Items (First Day
Covers, Paper Weights etc.)
Delivery
2
3
Very
Dissatisfied
4
5
N/A
Location
Internet Kiosks
Cost of services
Pre-paid Telephone Cards
Overall
10. Would you use the services of the Bermuda Post Office over the
services provided by private entities such as FedEX, UPS, IBC,
DHL etc?
Yes
Neither
Satisfied
Nor
Dissatisfied
Very
No .)
11. Please explain why you would/would not use the services of the
Bermuda Post Office over a private entity.
16. From the list below, please select the Post Office that you utilize
the most.
Mangrove Bay
Perot
Somerset Bridge
Devonshire
Southampton
Flatts
Warwick
Harrington Sound
Paget
Crawl
The GPO in Hamilton
Bailey’s Bay
16. From the selection below, please tick the Post Office that
you utilize the most? (continued from the previous page)
St. David’s
21. Suggest ways the Bermuda Post Office can provide additional
value to the Bermuda Public.
St. George
17. How frequently do you visit the Post Office?
Daily
Monthly
Weekly
Occasionally
Never
18. If the Bermuda Post Office were to provide updates on new
services, changes in existing services or useful information,
how would you want that information communicated?
(Check all that apply)
The following information will be used to obtain a profile of clients
that use the services of the Bermuda Post Office. Please provide
your demographic information which will be used in aggregate form
for analysis. This information will be kept strictly confidential.
22. What type of customer are you?
Residential (skip to 27.)
Business
Government Department or Agency
Quango
Bermuda Post Office
Website (www.bpo.bm)
Bermuda Government Portal
(www.gov.bm)
Facebook
Twitter
Bermynet
E-mail
Mining & Quarrying
Radio
Television
Manufacturing
Written notifications
Newspaper
Electricity, Gas and Water Supply
Flyer
19. What do you think are the overall strengths of the Bermuda
Post Office?
23. Indicate the classification or industry of your business.
Agriculture, Forestry, Fishing
Construction
Wholesale, Retail & Repair Services
Hotels & Restaurants
Transport & Communications
Financial Intermediation
20. What do you think are the weaknesses of the Bermuda
Post Office?
Real Estate & Renting Activities
Business Activities
Education, Health & Social Work
International Business Activities
Other Community, Social & Personal Service Activities
24. How would you describe the business?
Local Company
Overseas/Exempt
International Business
25. How many employees are employed at the business?
28. Please select your gender.
Female
Male
29. In which parish do you live?
1 - 4 employees
10 - 49 employees
St. George
Paget
5 - 9 employees
More than 50 employees
Hamilton Parish
Warwick
Smiths
Southampton
Devonshire
Sandys
26. Select the range which best fits the revenue for this business..
(Businesses, Governmental or Quango users, will have
completed the survey, upon answering this question.)
Under $100,000
Pembroke
30. What is your nationality?
Bermudian
$100,000 and under $500,000
Non-Bermudian
31. Select your individual annual income range?
$500,000 and under $1,000,000
$1,000,000 and under $5,000,000
$5,000,000 and under $10,000,000
Over $10,000,000
Don’t know
Non-revenue Generating Business
27. What is your age range?
Under $12,000
$108,000 and under $132,000
$12,000 and under $30,000
$132,000 and under $156,000
$30,000 and under $36,000
$156,000 and under $235,000
$36,000 and under $48,000
$235,000 and under $350,000
$48,000 and under $60,000
$350,000 and under $500,000
$60,000 and under $72,000
$500,000 and under $650,000
$72,000 and under $84,000
$650,000 and under $750,000
Over $750,000
15 - 24
45 - 54
$84,000 and under $96,000
25 - 34
55 - 64
$96,000 and under $108,000
35 - 44
65 and over
Thank you for participating in this survey.
Your responses will assist the Bermuda Post Office
to serve you better.