SSGM - CARS Magazine

SSGM
MAY
2011
Service Station and Garage Management
READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955
CHANGES TO
DRIVE
CLEAN
HIGH
HEAT
HEADACHE
www.ssgm.com
transmission
MAINTENANCE
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SSGM
what’s inside
May 2011
Vol. 41 No. 4
Service Station and Garage Management
EDITOR
Tom Venetis (416) 510-6790 [email protected]
TECHNICAL EDITOR
Jim Anderton [email protected]
PUBLISHER
Marc Gadbois (416) 510-6776 [email protected]
SALES MANAGER
Jay Armstrong (416) 510-6745
ACCOUNT MANAGER
Jim Petsis (416) 510-6842
CIRCULATION MANAGER
Selina Rahaman (416) 442-5600 ext 3528
[email protected]
SUBSCRIPTION ENQUIRIES
Roshni Thava (416) 442-5600 ext 3555
ART DIRECTOR
Ron Taylor
PRODUCTION MANAGER
Steve Hofmann (416) 510-6757
See Page 12
PRINT PRODUCTION MANAGER
Phyllis Wright
See Page 16
VICE PRESIDENT CANADIAN PUBLISHING
Alex Papanou
CAT
High Heat Headache
PRESIDENT BUSINESS INFORMATION GROUP
Bruce Creighton
SSGM’s Jim Anderton tackles a Honda Civic Igniter Module failure. . . . . . . . . . . . . . . . . . . . 12
AWARD-WINNING MAGAZINE
Transmission Maintenance
Customers, technicians ignore the transmission at their own peril. . . . . . . . . . . . . . . . . . . . . 16
Emissions Report
Ontario to make changes to its Drive Clean program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Tech Tip
How to properly remove, install hub units for greater safety, reliability . . . . . . . . . . . . . . . . . 26
Shop Profile
Victor’s Tire & Automotive Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Departments
Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Garage of the Year Nomination Form . . . . . . . . . . 34
Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 38
Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 38
*For BlackBerrys:
Go to your BlackBerry messenger
and select Scan Barcode.
*For iPhones:
Use the App Store to download
Beetagg Reader Pro.
4 SSGM May 2011
p 04 contents.indd 4
“We acknowledge the financial support
of the Government of Canada through
the Canada Periodical Fund (CPF)
for our publishing activities.”
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and business-to-business information services.
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www.ssgm.com
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10/05/11 7:09 AM
|| Tom’s Editorial
Emissions Testing
Revamp
O
By Tom Venetis,
Editor
What happens if a
vehicle that once
passed the older
tailpipe test now ‘fails’
the new ODB II test?
Does the vehicle then
‘fail’ the emissions test
and the owner cannot
register the vehicle?
ntario has announced changes to its Drive Clean program. Like taxes or
­visits from the crazy uncle, the annual vehicle emissions test is something
you endure.
The province’s Minister of the Environment announced that starting September 1st, drivers will get a ‘break’ on the testing. Instead of having to bring a car
in for testing when it reaches five years of age, it will be increased to seven; and
those with ‘historic’ license plates will be exempt. I have a 20-year-old Civic and a
10-year-old Accord, so these changes don’t mean anything to me, or for the majority of drivers on the road right now, I suspect.
What is not clear, however, is what is happening with the actual emissions
test itself. I’ve been trying to get some clarification from the Ministry and those
handling Drive Clean on the upcoming introduction of OBD II-based testing on
new vehicles instead of the current dynamometer-tailpipe test that everyone in
the province is familiar with. Several studies have been done on using OBD II for
emissions testing and a major report was prepared to look into changes to regulations governing motor vehicle emissions in Ontario. When I spoke to several shop
owners, all had questions as to what the move might mean for them, but were
reluctant to speculate further.
But here is a question I have: ODB II can detect a variety of different things
and throw a trouble-code because of what it finds, from an intermittent misfire,
to a faulty wire or some kind of minor problem in the EVAP system. But is that
enough to ‘fail’ a test?
If a car once passed the older tailpipe and dynamometer test, possibly with
such problems, why should it not also pass the new Drive Clean inspection? In
the end, what is of importance is what is coming out of the tailpipe and going
into the atmosphere?
I can see situations happening where someone comes in for an emissions test
and then is told their vehicle cannot pass unless a very expensive diagnostic and
repair is done because some kind of trouble code has been registered. What is to
stop abuse from happening, from a less than honest shop telling the vehicle owner
the problem requires hours of diagnostics but, in reality, is nothing more than
replacing a faulty gas cap and clearing the trouble code.
Right now, there is little clarification as to what the criteria might be. Maybe
as the roll-out happens, these questions will be answered and shops will have time
to prepare. But right now, I’m as much in the dark as everyone else is.
What do you think?
Have your say and speak your mind!
[email protected]
6 SSGM May 2011
p 06 Tom editorial.indd 6
www.ssgm.com
10/05/11 7:11 AM
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|| News Briefs
Ride Control, LLC Announces
Appointment of Mike Lipski
to Vice-President, Sales and
Marketing
Ride Control, LLC announced that
Michael (Mike) Lipski has been
appointed vice president, Sales and
Marketing.
Mr. Lipski joined the company in
2008 as director, Aftermarket Sales. In
his new capacity he will be responsible
for Aftermarket and Original Equipment Sales, as well as Business Strategy
and Marketing for Ride Control, LLC
in the U.S., Canada and Mexico.
“Since Mike joined our team, he has
led many actions to help us realign customer channels, attract new customers
and improve customer relations,” said
Lisa Bahash, president, Ride Control,
LLC. “We look forward to his leadership and focus as we move forward to
achieve new sales targets, execute business strategies and drive our marketing
to the next level in this new role.”
Jeff VandeSande, President Of
Bestbuy Distributors, Receives
the AIA’s YES Young Leader of
the Year Award
The Automotive Industries Association announced the winner of this year’s
Young Leader of the Year Award is
Jeff VandeSande, president of Bestbuy
Distributors. The award was presented
during the Young Executive Society
Conference held in Ottawa on April
19th, 2011. Jeff was also recognized at
the Aftermarket Conference of Executives. This is the fourth year that YES
has awarded an outstanding employee
for their dedication to the industry,
their leadership and innovation. The
Young Executive of the Year Award was
created in 2007 by the Young Executive
Society Committee (YES) to provide
member organizations with an opportunity to recognize an employee who
has made an impact on their company,
the community and the industry.
“Jeff VandeSande demonstrates his
incredible leadership skills, his work
ethic and his management abilities
on a day to day basis. He was very
involved when the YES Committee
was founded. He is an incredible Young
Leader, but also an active participant
in the Aftermarket community on a
national and regional level.” stated Eric
Boutin, 2010 Young Leader of the Year
Award winner.
Jeff acknowledged his appreciation
to the Bestbuy Board of Directors for
allowing him for the time to spend
as a volunteer with the association.
He recommended involvement with
AIA for all young executives as a way
of learning more about the industry,
networking with colleagues and the
enduring friendships that are formed.
In addition, Jeff acknowledged the constant support he has received from his
family that have allowed him to realize
his goals and achievements.
Corey Graham, ACDelco’s national sales and marketing director, stands next to the General Motors’ Volt at 21st
annual 2011 Lordco Parts Tradeshow in Vancouver’s Pacific Coliseum.
8 SSGM May 2011
p 08-10 news.indd 8
Kent Automotive Selected as
CARSTAR Canada’s Preferred
Vendor
Kent Automotive, a business of Lawson Products, Inc. and a supplier of
more than 30,000 automotive products,
was selected as a preferred vendor by
CARSTAR Automotive Canada Inc.
As a preferred vendor, Kent Automotive will provide CARSTAR stores
with products and services including
body hardware, shop supplies, safety
supplies, storage solutions, cutting tools
and cost recovery software products.
Kent Automotive is a division of Lawson Products, an industrial distributor
of more than 300,000 maintenance and
repair solutions.
CARSTAR has provided collision
services across Canada for more than
15 years through a network of 145
independently-owned franchises. Kent
Automotive has supplied products
to some franchise locations, but this
agreement is the first time the franchises will be able to use Kent Automotive as the preferred vendor, receiving consistency in service and products
under the two-year agreement.
“We are pleased that CARSTAR
Canada has chosen Kent Automotive
as a partner for its high-quality collision repair network,” said Matthew
Brown, North American sales director
of Kent Automotive. “This agreement
is an important addition to our growing
list of strategic accounts and correlates
with Kent’s ongoing focus to partner
with top North American MSO (multiple shop owner) companies.”
“The CARSTAR agreement also
aligns Kent Automotive with a partner that shares our unrelenting focus
on customer satisfaction and strategic
growth while also solidifying our position in the Canadian market,” added
Peter Mailman, regional sales manager
of Kent Automotive.
This preferred vendor agreement
will make CARSTAR Canada one of
Kent Automotive’s top customers in
North America.
“We chose Kent Automotive for
its commitment to the collision repair
industry and reputation for service
excellence,” said Mike Beier, procurement manager of CARSTAR Autowww.ssgm.com
10/05/11 7:13 AM
News Briefs ||
motive Canada Inc. “By aligning the
two companies, we are ensuring CARSTAR’s franchise partners have access
to leading products at competitive
prices, backed by unparalleled technical
service.”
Toyota Announces Voluntary
Safety Campaign on Specific
Tundra Trucks
Toyota Canada Inc. announced it will
conduct a voluntary safety campaign on
approximately 3,450 (2011 model year)
Tundra trucks to inspect the rear drive
shaft. The rear drive shaft in an estimated 0.05 per cent of the vehicles may
include a component (slip yoke) that
could break due to improper casting
during the foundry process. No other
Toyota, Lexus or Scion vehicles are
involved in this campaign, and Toyota
is not aware of any accidents or injuries
related to this condition in Canada.
Owners of the involved vehicles will
receive a letter advising them of this
campaign by first class mail beginning
in May 2011. Toyota will also post this
information on its Web site.
Toyota dealers will be instructed to
perform an inspection to identify a specific “production lot” number located
on the rear drive shaft. Based upon the
inspection results, in a small number
of cases, the rear drive shaft may need
to be replaced. The inspection and /
or replacement will be performed at
no cost to the vehicle owner. Customers or shops that have any questions are asked to contact visit www.
toyota.ca or contact Toyota Canada at
1-888-­TOYOTA-8 (1-888-868-6828).
WORLDPAC Receives Award for
Best Program Distributor for
Replacement Parts
WORLDPAC has received the prestigious Frost & Sullivan 2011 United
States Automotive Technicians’ Choice
Award for Best Program Distributor for
Replacement Parts on the basis of Frost
& Sullivan’s independent research.
Among the many features that
WORLDPAC’s clients appreciate are
the huge line of OE and quality aftermarket automotive replacement products the company offers, an easy-to-use
online program (speedDIAL), outwww.ssgm.com
p 08-10 news.indd 9
standing salespeople, competitive pricing, dependable delivery and consistent
product availability. The overwhelming
customer comment was the ‘ease of
doing business’ with WORLDPAC.
As noted by Frost & Sullivan, Professional Choice Program 2011: Automotive Replacement Parts Preferences
among U.S. Automotive Technicians,
WORLDPAC, Inc. emerged as the
leader in the Program Distributor category. Thus, WORLDPAC, Inc. is recognized as being the “Overall Best Program Distributer in the United States”
among WORLDPAC’s top competitors.
Ross-Tech Moving To Fee-Based
System For Live Telephone
Support
On July 19, 2011, Ross-Tech, LLC
will begin charging for live telephone
technical support of VW/Audi vehicle
diagnostics. Two options will be available to registered users of Ross-Tech’s
acclaimed VCDS tool:
For the registered user who anticipates using Ross-Tech’s live telephone
technical support for more than seven
cases per year, there is an unlimited
US$250 annual subscription plan.
For the registered user who expects
to use Ross-Tech’s live telephone support fewer than seven times per year,
Ross-Tech offers individual support
tickets at US$35 per case.
Each support ticket is good for one
VIN, one problem, and must be closed
within five days. Multiple calls for
support on this problem are permitted under the ticket. Calls after the
five-day period require a new ticket
even if the same problem is still being
addressed. Vehicle trouble-shooting
assistance via E-Mail and Internet
automotive forums will continue to be
free, because providing support in that
manner is much less demanding of
instant responses from our staff.
Telephone technical support for the
VCDS product itself will remain free
and available via the phone.This service
is limited to assistance with the installation of the product and questions /
issues concerning the operation of the
product. This free support specifically
excludes real-time assistance with diag-
nostic procedures and trouble-shooting
on VW/Audi cars.
For more information, please contact Bruce Ruhf, Director of Operations & Marketing at 267-638-2300
or by email to [email protected].
Mister Transmission Named
Franchisees’ Choice
Mister Transmission has been recognized by the Canadian Franchise
Association (CFA) at its Inaugural
Franchisees’ Choice Awards Gala in
the Automotive and Truck Services
category.
The CFA program is based on current franchisee feedback and is completed on a voluntary basis. Franchisees
were asked to rate their franchisor in
key areas such as; selection process;
franchisee information package; leadership; business planning and marketing; training and support; ongoing operations; and the relationship
between the franchisor and franchisee.
The event took place on April 4,
2011 in Niagara Falls, Ontario. The
gala awards presentation was held during the CFA convention.
Company president and CEO Randall Moore commented, “I am absolutely honoured and humbled to accept
this award on behalf of Mister Transmission International. We feel proud
that our franchisees recognize the
importance of guidance and encouragement from their head office team.”
Affinia Global Brake and
Chassis Earns Two Awards
Affinia Global Brake and Chassis received a Silver Level President’s
Award for its chassis parts Web catalog (www.raybestoschassis.com) and a
Most Improved Award from Genuine
Parts Company/NAPA at the 38th
Annual Knowledge Exchange Conference of the National Catalog Managers
Association (NCMA) in St. Petersburg, Fla.
The NCMA President’s Award for
Catalog Excellence is judged by a panel
of industry peers for the best examples of cataloging in print, CD-ROM
and Web cataloging in the automotive aftermarket industry. Additionally,
the leading aftermarket data receivers
May 2011 SSGM 9
10/05/11 7:13 AM
|| News Briefs
present the Electronic Data Excellence Awards to those suppliers who
consistently provide the highest quality
electronic data.
“This year’s award from NAPA is
our second earned from them in the last
three years,” said Jeff Alexander, director, Commerce Data, Affinia ADMS
Group. “Recognition from major channel partners like NAPA, and from our
peers within the industry, illustrates our
continued dedication as we promote
workflow innovation and strive for data
excellence.”
Tenneco Awarded US$15
Million in New North America
Aftermarket Business
Tenneco Inc. announced it has been
awarded new North America aftermarket business that is expected to
generate more than US$15 million
in revenue annually. This new business includes the company’s first-ever
business with AutoZone, supplying
emission control products, and new
business with six other customers for
performance exhaust and ride control
products.
The company will incur US$12 million in changeover costs related to
the new business. These costs cover
the expense of replacing competitor
products with Tenneco’s products at
the customers’ locations. Because shipments begin in April, Tenneco expects
to record these costs in its second
quarter results. Tenneco had previously
indicated that these costs would be
incurred in the first quarter.
“These new business awards are the
latest testament to the strength of our
brands, product quality and ability to
leverage our advanced OE technologies
in the aftermarket,” said Joe Pomaranski, vice-president and general manager,
North America aftermarket.
Ford Posts Best First-Quarter
Profit Since 1998
According to Reuters, Ford Motor Co
reported its best first-quarter profit
since 1998 as higher prices for redesigned vehicles, including its small
Fiesta, offset pressure from spiking
commodity and oil prices.
Ford’s better-than-expected profit,
10 SSGM May 2011
p 08-10 news.indd 10
and strongest first-quarter since the
peak of the SUV boom, reassured
investors after a disappointing fourth
quarter.
It also showed the success the No. 2
U.S. automaker has had in getting
consumers to pay more for improved
quality and technology in vehicles like
the Focus compact.
Ford also said that it expected to
ride out the disruption in parts supplies
from Japan with a minimal effect on its
production in Asia, setting the automaker up to take market share from
Japanese rivals.
Chief Financial Officer Lewis
Booth repeated that Ford expected
full-year profit to rise and said the firstquarter results put the automaker on
track to meet that forecast.
“This is a great start to the year,”
Booth told reporters at Ford’s headquarters in Dearborn, Michigan.
Ford is the leading truck maker,
but Chief Executive Alan Mulally has
pushed for better balance with the rollout of such cars as the Focus and Fiesta.
He has repeatedly said Ford would put
profit above market share in a break
with the practice of U.S. automakers in
recent decades.
While Ford’s first-quarter market
share fell in North America, South
America and Europe, its profit per
vehicle in its home market rose more
than 30 per cent from last year to more
than US$2,700.
SSGM
ACDelco launches the new ACDelco Automotive Care
Experts Program to support the Canadian Aftermarket
ACDelco Canada has launched the ACDelco Automotive Care Experts
(ACE) Program for Independent Service Centres. This new program is in
addition to their existing comprehensive Total Service Support Program
(TSS). The launch of ACDelco ACE means the Canadian independent
aftermarket now has two opportunities to be affiliated with the ACDelco
brand.
“The ACDelco ACE program is the perfect fit for an Independent Service Centre who needs to get their techs properly trained at a reasonable
cost,” commented Marcus Lyon, ACDelco Marketing Manager. “ACDelco
ACE brings the ‘essentials’ shops have told us they need to compete in
the aftermarket. This includes training, reward incentives and marketing
support from ACDelco, a global brand leader with a long standing reputation for quality. We have a tremendous group of Total Service Support
members in a high value program, and by adding ACDelco ACE to our
program portfolio, the aftermarket has even more choice.”
The program offers a series of membership benefits including ACDelco’s leading web based training courses as well as instructor-led training
discounts. Members will also qualify to earn ACDelco ACE Reward points
every month, lucrative Moneris discounts and receive marketing support.
Membership fees are only $25.00 per month with a small sign-up fee.
ACDelco’s training web sites offer hundreds of technical courses
including new hybrid training and specialty training. Online training
includes video courses as well as short 20 minute TechAssists focusing
on current repair challenges. Diagnostic training is also available where a
technician can work through a variety of diagnostic scenarios.
This leading edge training allows technicians to train at their own
pace, starting and stopping a course based on their learning. Technicians
can also chart and track their own training path as they go through the
different types of training.
The ACDelco ACE program is being offered through participating
ACDelco Distributors. Independent Service Centres can register online
via ACDelco’s TechConnect Web site.
www.ssgm.com
10/05/11 7:14 AM
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10/05/11 7:14 AM
CANADIAN
AUTOMOTIVE
Technician
High Heat Headache
For igniter modules, heat is enemy number one
The old public service announcements used to say “Speed
Kills;” but for owners of some older Hondas, a real culprit
for hard-start/no-start issues is the igniter module. SSGM
By Jim Anderton, Technical Editor
Magazine diagnosed a Gen 4 Civic with a hard hot-start/
intermittent misfire issue and found a simple improvement
to keep the ignition firing.
As always, we checked our older Civic for trouble codes before tearing things apart. On this OBD I machine, it’s done by counting the LED pulses under the passenger-side carpet at the
toeboard. The jumper wire is to disable the electronic distributor advance for setting the timing later.
After the standard electrical checks ruled out issues
upstream (including the infamous fuel pump relay) it’s
over to the bench. The plugs and wires were in surprisingly
good shape, as was the distributor cap and rotor, confirming that the issue is inside the distributor.
12 SSGM May 2011
p 12-14 CAT.indd 12
The reluctor checks out OK, so it’s the usual suspect: the
igniter module. On this 4th Gen, it comes out with what
looks like a heat sink …
…except it isn’t. The screwdriver points to the only contact area the igniter carrier has with the distributor body,
a small rectangle at the mounting screws. It’s marginal,
especially for an integrated circuit that’s known to overheat and behave erratically or fail.
continued on page 14
www.ssgm.com
10/05/11 7:15 AM
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Heat sink compound is a great way to get more heat flow away from the igniter. At ten bucks for this small tube, it’s
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Back in the car, new rotor and waiting for a new cap, wires
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The result was one very happy customer and a car with notably better
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continued from page 12
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|| CAT
14 SSGM May 2011
Remember these? It’s nice to time an engine with a strobe
again. Don’t forget to remove the jumper wire from the
passenger foot well, and recheck to make sure you erased
the codes.
a chance to overheat. The fact that
this 91 Honda is still in service is
not unusual for 4th Gen Civics …
they have a loyal following and some
residual value. And they’re fuel efficient
enough to make them a “keeper” with
87 octane at $1.38 a litre.
SSGM
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11/05/11 1:23 PM
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© 2011 Tenneco
3/7/11 4:25 PM
10/05/11 7:19 AM
|| Transmission
Drivers too often ignore
the transmission until an
unnecessary, expensive
repair is needed
By Nestor Gula
M
ost drivers do not notice
anything about their vehicle’s transmission until it
starts to malfunction. At this point it
might lead to costly repairs for the customer. A good shop’s strategy should be
to monitor and track the transmission
for the customer.
Although most consumers ignore
the transmission as they drive serenely
on Canada’s roadways, the number one
problem with the health of vehicular
transmissions today is with the auto
shop and the technicians, according
to Randy Moore, president and CEO
of Mister Transmission. “They do not
service the transmission. They do not
follow the instructions in the owner’s
manual.”
He said the key to the wellbeing
of the transmission is in the owner’s
manual. “Most transmissions need a
service between the first 50 and 150
kilometers. All that information is in
the owner’s manual,” he said. “The
challenge is for people who buy cars
secondhand. They usually do not know
what kind of service history is on the
vehicle. On some of the newer vehicles,
you can’t even check the condition of
the fluid without a technician because
there is no dipstick. So you would have
16 SSGM May 2011
p 16-19 Transmission.indd 16
to take it to a licensed technician to
check out the transmission.”
Like most components of cars today,
the transmission needs to be checked
more often the older it gets. “Look
at the mileage of the vehicles,” said
Moore.
“If it is anywhere over 80,000 to
100,000 kilometers immediately ask
the customer if the transmission has
ever been serviced. If there is no record
of it being serviced than that would
suggest that you have it serviced immediately. You need to check the fluid
itself. Is it burned or varnished? Does it
smell at all?” he recommended. “What
happens over time is that the transmission fluid, as it gets older, loses some of
its friction properties. You run the risk
of slippage in the friction plates which
causes burning.
“The fluid breaks down over time
and becomes thicker. It picks up contaminants in the transmission from the
natural wear of the metals and gaskets,
bushings and bearings. When the fluid
starts to contain contaminants, these
are then forced through the transmission leading to grater problems.”
“Years ago, servicing an automatic
transmission was simple,” said Bruce
Richardson, vice-president, marketing
for ATP Inc. (Automatic Transmission
Parts Inc.) “Drop the pan, replace the
filter, clean the pan (after checking for
debris in the pan) and button it up,
and fill the Transmission with Dexron,
Mercon or Type F fluid.”
About twenty years ago changes
came to the industry, Richardson
added. “Flash forward to the mid-90s
and flush machines enter the market.
Using the flush machine, the transmission is flushed through the cooling
lines to expel 90 per cent-plus of the
old fluid. This is a big improvement
over the pan drop method that only
allows 40–50 per cent of the old fluid
to be drained and replaced.”
While the benefits were a quick
30-minute service, no fluid spillage and
no potential damage to the oil pan gasket, all was not rosy. The downside to
this method was that the old filter was
sometimes neglected and not replaced,
the pan and gasket were not inspected
and cleaned, and the magnets are not
cleared of metal debris. There were
also occasional problems with removing the cooling lines that hook up to
the machine.
Richardson noted that, “professional
technicians on the traditional side were
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10/05/11 7:21 AM
|| Transmission
ing the filter and dropping the pan to
inspect debris on the magnet and in
the pan to determine the condition of
the transmission. Flushing does not
remove all of the contaminants in the
filter and in the bottom of the pan,” he
said. “In some cases, flushing will cause
metallic particles to become trapped in
electronic solenoids and switches. Seventy per cent of all automatic transmissions use a felt filter; these filters cannot be cleaned or flushed to eliminate
contamination.”
He recommends, “Flush to remove
90 per cent plus of the old fluid, drop
the pan, clean the magnet and inside of
the pan, and always replace the filter,
refill the transmission, test drive and
inspect for leaks.”
“Transmission fluids have changed
over the years,” added Richardson. “The
vehicle manufactures have changed the
way transmissions shift and go into
overdrive by modifying the clutch plate
and torque converter friction materials.
Their goal is to increase gas mileage
and improve the ‘feel’ of the transmission in operation. Special fluids were
developed to meet these goals. Today,
there are over 60 different original
equipment fluids in use.”
Most of the transmission’s information will be contained in the vehicle
owner’s manual or contained in the service manuals. Richardson noted, “these
fluids/supplements are cataloged with
the filter kits, highlighted in the transmission wall chart and shown on the
end flap of each filter kit box to make
it easy for the technician to choose the
proper product for each transmission
service.
“The ATP Automatic Transmission
Service Marketing Kit contains the
posters to promote transmission service
and allow the consumer to make the
choice of which service they prefer.”
Technicians and shop owners/managers should educate the driving public
to respect and take care of their transmission. “If they see a leak you need to
check it out immediately,” said Moore.
“Automatic transmissions are sealed
hydraulic units. A lot of people, when
they see a leak on the garage floor or
on the pavement think nothing of it.
They figure they can just top it up or
18 SSGM May 2011
p 16-19 Transmission.indd 18
whatever. Transmissions don’t use oil
like engines do, so if it is leaking it will
be less efficient until the point where
it ceases to function because there is
no fluid in it. If people see a leak from
the transmission area of any kind they
should get it inspected immediately
before it causes any further damage.”
Having experienced and well trained
staff to look at transmissions will save
the independent shop money in the
log run. “It is very expensive when a
transmission comes back,” said Moore.
“You should avoid these. In the old
days where you had simple three-speed
transmissions it was simple to service
and repair. Today’s transmissions are
very complex. They are married to
the power-train systems that run the
engine management system. It is not
just a tranny. You have to check everything first. You need a proper diagnostics in the first place. That is the number one key to a successful transmission
repair or service.”
As the president and CEO of Canada’s largest chain of transmission shops,
he looks to the experience that they
www.ssgm.com
10/05/11 7:20 AM
Transmission ||
have nation wide. “Almost 48 per cent
of the customers that came to our stores
in Canada last year had their concerns
resolved without taking the transmission out at all, because there were drivability problems, or other things that
we could access without taking out the
transmission.”
www.ssgm.com
p 16-19 Transmission.indd 19
His advice is, “If a shop thinks that
the solution is to put a used transmission in a consumer’s car, you have a
50 per cent chance that in fact it did
not need a transmission in the first
place. You need to check all the other
systems first. A proper diagnostics is
everything. In today’s world, with very
advanced and complex transmissions,
only licensed and experienced transmission technicians should be rebuilding transmissions.” SSGM
Go to www.ssgm.com to see the latest
technical videos and tools tests with
SSGM Magazine’s Technical Editor
Jim Anderton.
May 2011 SSGM 19
10/05/11 7:21 AM
|| Emissions
The
Emissions Test
OBD II to become the new standard for emissions testing in the
By Tom Venetis, Editor
Province of Ontario
W
ith the evolution of vehicle electronics and emissions systems, the traditional emissions test is
undergoing some dramatic changes. In the United States, there has been a steady move to having emissions
testing done through On-Board Diagnostic Testing (OBD)
rather than relying solely on the traditional “tail-pipe” or
dynamometer test. In the State of Nevada, for example,
emissions tests have gone to using OBD II for vehicles that
are 1996 and newer. Nevada emissions inspection stations
come equipped with new OBD II analyzers that make the
emissions tests simple and very quick, both for the technician
and the vehicle owner.
The move to using OBD II for emissions testing in new
vehicles is a natural transition, since ODB II became stan-
dard in model 1996 vehicles. The idea is that ODB II can
provide a more accurate emissions criteria as the OBD II
monitors the overall performance of a vehicle’s engine and
can detect problems with the engine before it might show up
as increase in emissions or even a catalytic converter failure.
The idea is to make the emission test faster, more accurate
and easier on the vehicle owner, and to help meet goals for
reducing harmful emissions into the atmosphere.
In 2005, Ontario began a comprehensive review of its
Drive Clean program that was introduced in the province
in 1999. A final 200-plus page report was produced by the
Ontario Ministry of the Environment, looking at everything
from the current state of the province’s air quality and its
impact on human health to how the vehicle landscape in
changing.
Working with DesRosiers Automotive Consulting, the
study finds that in 2004, 55.8 per cent of Light Duty Vehicless (LDVs) were equipped with OBD II systems, and in
2007, 77 per cent of all LDVs were equipped with OBD II.
The study goes onto to say that by 2017, 100 per cent of all
vehicles that will be tested for emissions will have OBD II
technologies.
The report recommended several possible options for new
emissions testing:
Option 1
— Implement an OBD II-only program for 1998 and newer
vehicles while retaining tailpipe testing on 1997 and older
vehicles. The advantages for OBD II-based testing it that
it has been shown to be very effective in identifying highemitting vehicles; the test is quicker and easier to conduct
than tailpipe testing; reduces wear on dynamometers; and
would provide the opportunity for future program expansion
into new OBD II-only regions. The disadvantages are that
the testing is not immune to false failures or false passes;
emissions reductions attributed to an ODB II-only program
would need to be confirmed using some type of supplemental testing; relying entirely on OBD II for newer vehicles is
risky since the performance on OBD II systems on highmileage, older vehicles and on newer, ultra-low emissions
vehicles remains uncertain; and having OBD II-only facilities could result in some industry dissatisfaction issues, since
the costs for new OBD II-only DFCs would be much lower
than those for ‘traditional’ DCFs.
20 SSGM May 2011
p 20-22 emissions copy.indd 20
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10/05/11 7:24 AM
|| Emissions
Option 2
— ODB II and tailpipe on 1998 and newer (must pass both),
ASM only for 1997 and older vehicles. The advantages of this
option is that it allows identification and repair of a greater
number of vehicles with high emissions and malfunctioning components; will help catch any tailpipe and OBD II
false passes; allows ASM testing to continue if OBD II
performance with high-mileage and/or ultra-low emissions
vehicles is unacceptable (too many false fails or passes); and
DCFs already have ASM equipment. The disadvantages are
that it is more onerous on the vehicle owner who would have
to pass two tests to register their vehicle; the higher costs to
the inspection station because of the equipment needed and
longer test times; higher costs to motorists; and more complex inspection systems and software logic.
Option 3
— OBD II on 1998 and newer vehicles, with tailpipe as a fallback if the vehicle fails an OBD II-based test. The advantages
of this scenario is that is allows the Drive Clean program to
gather the paired OBD II/ASM information for vehicles
that fail the OBD II test and will likely have a better chance
of acceptance with the public, as vehicle owners will get two
chances to pass. Another is that it will allow for quicker tests.
The disadvantages is that such a test will lose the benefits of
catching OBD II false passes, and there are possible higher
costs involved due to equipment costs and longer test times.
Option 4
— OBD II on all 1998 and newer vehicles, with a small sample
of vehicles also given an ASM test for program evaluation purposes only. The advantage to this the test would allow the
collection of emission information on a subset of the fleet
getting the OBD II-only test. The disadvantage is the test
results could be unpredictable and there is the possibility of
increased wait times and much more complex inspections.
Jonathan Rose, press secretary with the Office of the
Hon. John Wilkinson, Minister of the Environment, sent an
email to SSGM Magazine outlining what the minister and
his office can tell the public at the time of the preparation
of this article. Mr. Rose wrote what has been decided is that
Drive Clean changes will only apply to cars and light trucks,
that the two extra years will be added to when vehicles will
require their first test for registration, going from five to
seven years and that there will be changes to address situation that require vehicles to be tested two times in two years
by removing the requirements for a test for family transfers,
lease buyouts by the lessee and eliminating the emissions
test for license renewal if the test was done the previous year.
“We are modernizing the program now,” said Dolly Goyette, director of the Drive Clean Program in Toronto, when
contacted by SSGM Magazine by email. She was able to provide more definitive answers to questions about the changes
coming to Ontario’s emissions testing program.
“It makes sense because the majority of Ontario’s on-road
vehicles are equipped to be tested using OBD technology.
22 SSGM May 2011
p 20-22 emissions copy.indd 22
The test is faster and will save both consumers and Drive
Clean facility operator’s time. Adopting OBD will also eliminate the need for Drive Clean facilities to maintain their
aging and costly dynamometers after December 31, 2012.
“The existing dynamometer test equipment, Drive Clean
computers and printers with be 13 years old by 2013, when
the new on-board diagnostic equipment is fully implemented. As the equipment ages, it becomes very costly to
maintain and some components become difficult to replace.”
For shops participating in the Drive Clean program, this
means there will have to be some changes in terms of hardware to be used, as well as training of staff, added Goyette.
“Drive Clean Facilities must meet requirements related
to the training/certification of staff, appropriate insurance
coverage, working space and test equipment,” she said. “The
Drive Clean office will accredit any facility that meets the
requirements. Until January 1 2013, all facilities that test
light-duty vehicles, including newly accredited facilities,
will be required to provide dynamometer testing. Facilities
that want to provide Dive Clean services in the modernized
program will be required to purchase/lease new ministryapproved testing equipment.
“The new Drive Clean regulations takes effect July 1
2010, to allow enough time to properly make the transition
to the new equipment. Some Drive Clean facilities will start
receiving equipment and training in the fall 2011. By January 1 2013 all accredited facilities will be offering on-board
diagnostic testing.”
Steve Bowles, owner of the Shelburn, Ont.-based Auto
Centre Dufferin County Inc., who has been part of the
Ontario Drive Clean program since 2002, said the changes
are nothing to be surprised about as that is the way “the
industry has been trending.”
Bowles said for vehicle owners, the use of OBD II will
likely make things easier for vehicle owners during their
mandatory emissions testing for vehicle registration.
Jeff Taylor, senior automotive technician with Dundas,
Ont.-based Eccles Auto Service Inc. agreed the changes
being proposed are very good and do reflect the changes that
have been happening with automotive technology, especially
on the increasing importance of OBD II in vehicle diagnostics and maintenance.
“My concern is that there is going to be a learning curve,
as while (OBD II) is universal across North America, (emissions) diagnosis for it will be tough for some,” he added.
SSGM
www.ssgm.com
10/05/11 7:23 AM
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10/05/11 7:24 AM
|| Jim’s Rant
No training?
No excuses…
I
By Jim Anderton,
Technical Editor
Some shops are lucky
enough to have techs
that train themselves,
at their own expense
and on their own time;
but that effectively
adds unpaid hours to
the employee’s work
week. Think they don’t
consider paid training
as a desirable benefit
when looking for a
better job?
enjoyed a brief chat with Toronto-based Bento De Sao Jose the other day. He
owns Bento’s Auto and Tire Centre in the city’s west end and he had his showroom fitted out as a training centre for one of the many training sessions he hosts
for local techs. Bento noted that he often loses techs he trains to competing shops
that don’t do or support training themselves. Why? The more I speak with shop
owners, the more excuses I hear. Here are a few:
Training is too expensive
What defines “expensive?” The problem is it’s difficult to measure the profit
lost from not doing the job because nobody in the shop can fix the vehicle. Lucky
operations have techs that “specialize” in subsystems like ECUs or traction control, but most simply don’t have the staffing to allow this, so everybody has to do
everything. When was the last time you calculated how much business you turn
away or farm out to specialist shops?
There’s no time/we’re too busy
I know a doctor that routinely takes training days to get up to speed on what’s
new in medicine. She “loses” a ton of money, but considers it an investment. Want
your cancer treated by a surgeon who hasn’t read anything since medical school?
You get the picture. Some shops are lucky enough to have techs that train themselves, at their own expense and on their own time; but that effectively adds unpaid
hours to the employee’s work week. Think they don’t consider paid training as a
desirable benefit when looking for a better job? I would.
Other shops just steal the tech I trained
Employee retention is a major issue with some shops. Some are geographically challenged. It’s tough to compete if the “oil patch” or an assembly plant
looks for skilled trades. Some face tough competition from new car dealers and
big independents. These aren’t problems, they’re market forces. You can’t blame a
quality worker from moving up, and if it requires moving on, that’s a signal that
your business is not a competitive workplace, something the shop owner needs to
understand. If your shop is a revolving door, training may not be a priority; but
if you have a program it’s a sign you’re serious about career development for your
staff as well as shop profitability. They notice.
We don’t f ix the high-technology stuff anyway
Planning on selling your business when you retire? Wanna be in business five
years from now? You have to sell a lot of brake jobs and oil changes to make up
for an increasing stream of owners whose computer-laden vehicles are turned
away or are sub-contracted by your shop. Major chains have picked the easy-job
low-hanging fruit and the fleet of vehicles now coming off warranty is dripping
with electronics. It is useless complaining about it … this is the reality. And if you
have to lure a tech away from another shop because your current people aren’t up
to speed, that’s a sure sign that you’re not investing enough in
your people.
What do you think?
Have your say and
speak your mind!
[email protected]
24 SSGM May 2011
p 24 Jims Rant.indd 24
www.ssgm.com
10/05/11 7:25 AM
p 25 Shell ad.indd 25
10/05/11 7:25 AM
|| The Timken Company: Automotive Tech Tip
Proper Hub Unit Removal and
Installation Keeps Wheels, Brakes,
Other Parts Working Longer
P
roperly removing and installing
hub unit bearings can not only
enhance the performance and
longevity of hubs, but will also benefit
the axles and wheels.
Hub Unit Bearing Removal
1. Begin by raising the vehicle up
and removing the lug nuts and the
wheel.
2. Remove the brake caliper and
rotor. The caliper should be supported
and not hanging freely.
3. Next, the axle nut needs to be
removed using an axle nut socket. The
vehicle manufacturer’s instructions
should be used to determine proper
nut replacement.
4. If possible, disconnect the ABS
sensor wire from its mating connector
point. This is usually located in the
wheel well or on the chassis frame.
Also, disconnect the sensor wire from
the clips that are used to properly position the sensor wire in the wheel frame.
Before removing, be sure to make note
of the current orientation and positioning of the sensor wire and bearing.
5. Remove the bolts that attach
the bearing to the steering knuckle. A
puller may be needed to remove the
hub assembly from the knuckle. Be
careful not to damage the knuckle or
axle shaft.
Hub Unit Bearing Installation
1. First, insert the new hub assembly into the steering knuckle. Check
the positioning of the splines on the
axle shaft as the hub assembly is inserted into the knuckle. Carefully position
the two components so the splines are
not damaged during the installation.
Never force the hub assembly on the
shaft and never hit it with a hammer
or other tool.
2. Next, torque the knuckle-bearing mounting bolts to the vehicle manufacturer’s specification using a torque
26 SSGM May 2011
p 26-28 Timken Tech Tips.indd 26
wrench. Don’t use an impact wrench
because it does not reliably use the
proper torque.
continued on page 28
www.ssgm.com
10/05/11 7:26 AM
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With Mobil 1 Lube Express,
you get:
You work hard to keep up with the competition, and any advantage
· Instant credibility with the world’s
can quickly become a game changer. With Mobil Branded
Premium Motor Oils, you can give your business the opportunity
to help boost profits and car counts and reach its true potential.
Mobil 1 Lube Express is a branding program that gives you the
support of a recognized industry leader. You’ll become part of
a respected worldwide brand with a new look for your building,
new signage, and a whole lot more.
Join us today. Learn more at mobil.ca or email us at
[email protected]
leading synthetic motor oil brand
· A new image that draws customer
respect and attention
· An upgraded, premium
product line
A.PVL.EM1LE.220.4C
Prints: CMYK
It’s amazing what
an oil change can do.
proof
Client
Creative Direc
· Convenient online store access at
mobilstore.ca
· Annual national promotions for
oil-change facilities
Art Director
CopyWriter
Account Dire
· Training seminars and access to
a technical support line
Account Man
Prodution Ma
mobil.ca
©2011 Exxon Mobil Corporation. Mobil, Mobil 1, 1 icon, and Mobil 1 Lube Express are the trademarks of Exxon Mobil Corporation or one of its subsidiaries. Imperial Oil, licensee.
McGill
A.PVL.EM1LE.220.4C.05.indd 1
p 27 Imperial Oil ad.indd 27
3/25/11 9:01:10 AM
10/05/11 7:27 AM
da
|| The Timken Company: Automotive Tech Tip
continued from page 26
3. If possible, connect the new ABS
sensor (comes already attached to the
28 SSGM May 2011
p 26-28 Timken Tech Tips.indd 28
new bearing) to its mating connection
point and clips in the wheel well and
frame area.
4. Install the axle nut. Tighten the
nut to the vehicle manufacturer’s torque
specification using a torque wrench.
Again, an impact wrench is not recommended.
5. Replace the brake rotor and
brake caliper. All components should
be clean of debris and burrs.
6. Replace the wheel and torque
the lug nuts. Follow the vehicle manufacturer’s recommendations regarding torque specification and re-torque
requirements.
SSGM
www.ssgm.com
11/05/11 1:25 PM
p 29 Shads ad.indd 29
10/05/11 7:27 AM
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Bill Blair
Luc Champagne
Ken Coulter
Mike Fazackerley
Steve Gushie
Mike Holland
Ray Osika
Brad Shaddick
GOLF WITH AN INDUSTRY LEADER! SEE THIS MAGAZINE FOR DETAILS.
This ad space generously donated by the publisher.
[email protected]
Shad’s Board of Directors:
905.990.0349
514.945.1299
905.816.0011
905.542.8855
416.679.3003
289.218.6650
519.759.4141
905.761.2681
905.816.0011
For more information on how you can become a sponsor of or make a
donation to SHAD’s R&R “For the Kids”, please contact one of our board
members directly.
Station Creek Golf & Country Club - Stouffville, ON
June 9th, 2011
10:00am shotgun start
Please consider joining us for the 38th annual SHAD’s R&R
with all proceeds continuing to benefit
Muscular Dystrophy Canada.
$3,666,700
Chairman: John Vanstone
Since 1954, Muscular Dystrophy Canada (MDC) has been committed to
improving the quality of life for the tens of thousands of Canadians with
neuromuscular disorders and funds leading research for the discovery of
therapies and cures. Since 1973, SHAD’s R&R has supported these
efforts by donating over $3.6M to MDC. Now entering its’ 38th year, the
automotive aftermarket continues to fulfill founder Fred Shaddick’s
original mission of “For the Kids”.
That’s how much our generous sponsors have donated to the SHAD’s
R&R “For the Kids” charitable golf tournament over the last 37 years!
SHAD’S R&R
(and we’re just getting started)
What a TRIP it’s been!
|| Shop Profile
Victor’s Tire &
Automotive
Centre
A 30-year history of customer service,
By Nestor Gula
challenges
L
Canadian Distributors
ocated on Yonge just south of
Eglinton, Victor’s Tire & Automotive Centre, has been serving
Toronto’s car repair and tire needs for
over 30 years. With six bays served by
seven technicians, owner Frank Monachino says that he likes to make sure
that a customer’s car is in and out the
same day. “We do not have much room
for cars, so we try to get them in and
out the same day,” he said.
The problem Monachino faces with
getting cars out quickly is that they
have evolved a great deal in the last 30
years. “Cars today are not built the way
they used to be,” he notes. “Sometimes
it takes just a whole day to diagnose a
car properly. If a technician does not
know how to properly use a scanner
then you will have problems. Scanners
will just give you the proper direction
to go to.
“You have a code – P0300 – multiple
misfire – well you will still have to use
your brain to find out why. It could be
the wire, could be anything. It could be
computer related. We are pretty lucky
that we have a couple of guys who are
30 SSGM May 2011
p 30-32 shop profile.indd 30
really intelligent when it comes to that
kind of work.”
The technicians, “Do a lot of online
training with SnapOn, WORLDPAC
and use TSS,” he said.
As a Bridgestone/Firestone tire
dealer, Monachino said, this, “gives us
the name. If you are driving down the
street and you see a shop with no name
or one with Bridgestone/Fire­stone on
it, well that helps. It also gives us better
buying power and therefore the customer a better price.”
He still faces stiff competition from
the big box stores. “The customer
always is complaining that they can
get the tire cheaper somewhere else,”
he said. “We usually can match them
with the price. But if Costco makes five
per cent on the tire they will be happy.
While they are putting the tires on, the
customer will be in the store and will
spend 200 to 300 dollars.”
Monachino noted that the biggest
problem he faces is the availability and
quality of parts for the aftermarket,
and information. “We had to replace
a wheel bearing, so we replaced it with
www.ssgm.com
10/05/11 7:31 AM
Yes...
Your Tail Pipe Fits Our Nozzle
Vehicle exhaust fumes contain airborne contaminants and
particulates that can cause dizziness, nausea, fatigue and
illness when inhaled. Extracting the exhaust fume at
the source is key to keeping a healthy and safe working
environment.
Call us today to find out how we can improve your work
environment and keep your service shop healthy and safe.
Proudly assembled and serviced in
p 31 Nederman ad.indd 31
- Twin-Tail Pipes
- Quad-Tail Pipes
- Conventional Tail Pipes
1-866-332-2611
www.nederman.ca
10/05/11 7:32 AM
|| Shop Profile
an aftermarket one,” he said. “Three
months later the customer was back.
We had to source an original manufactured wheel bearing and we put that in
and had no problem. Sometimes even
when we use the best quality aftermarket brakes, I would say that probably
about three out of ten cars will come
back with some kind of issue.”
Still, use of original equipment parts
is, “Dependent on price,” he added.
“You have to look at the customer’s
pocketbook. You have to give them the
choice. If you can find a part for your
customer at half the price, you have to
give them the option.”
Sometimes, the availability of parts
presents a greater problem. “We are
working on a Pathfinder and we can’t
get the proper sprockets from the aftermarket, and we are forced to go to a
dealer. But now, with what happened
in Japan, it is even more difficult,” he
exclaimed. “It took several weeks to
find a camshaft for it. We finally found
one in Arizona.” SSGM
Add your knowledge,
expertise and experience.
[email protected]
Frank Monachino, owner, Victor’s Tire and Automotive Centre
1st
Wednesday June 22 2011
11:00AM Shotgun Start
Cardinal Golf Club
www.wally clayson golf classic.com
Contact:
Wally Clayson:
416 751-7266 | wally@wallyclayson golf classic.com
Frances Ricci:
905 827-3003 | francis@wallyclayson golf classic.com
Help raise money for:
32 SSGM May 2011
p 30-32 shop profile.indd 32
www.ssgm.com
10/05/11 7:32 AM
SSGM BAYWATCH
New Products
PlastiKote Truck Bed Liner
No Touch Interior
Detailing Mousse
Protects Interiors
Permatex has developed
an interior cleaner with a
mousse-style formula that
makes interior detailing a snap.
No-Touch Interior Detailing
Mousse Cleaner/Protectant is
much easier to use than liquid
cleaners and does an excellent
job in cleaning and protecting
interior surfaces. It also dries
to a rich satin finish and leaves
a pleasant, new car scent.
The product’s formulation
allows for easier user control
and eliminates the messy
overspray, splatter, dripping,
and streaking that are typical
drawbacks to liquid aerosols
and trigger sprays. No-Touch
Mousse Cleaner/Protectant
works on all types of interior
surfaces, including rubber,
plastic, vinyl, and leather, and
is ideal for the stubborn stains
and grease build up normally
found on consoles and in cup
holders. No-Touch Interior
Detailing Mousse also has
excellent UV protection and
anti-static properties.
Permatex
www.permatex.com
www.ssgm.com
p 33-37 Baywatch.indd 33
Plastikote’s Truck Bed Liner aerosol (264) features a unique trigger that makes it
easier to use and keeps a technician’s hands clean while giving a truck bed maximum
protection. PlastiKote Truck Bed Liner also comes in a gallon can or as part of a truck
bed liner kit. The PlastiKote Bed Liner Kit (265GK) contains a gallon of Truck Bed Liner
paint (265G), roller frame and cover, scuff pad, roller tray and brush. The features and
benefits of PlastiKote Truck Bed Liner include: Permanently bonds to the surface, resists
abrasion and has textured, non-skid recycled rubber granules to help prevent slips and
falls; flexible, textured surface minimizes cargo slippage, resists fading and withstands
extreme hot or cold temperatures; provides a hard, non-skid surface that will not warp
or crack and is gasoline resistant; and helps prevent rust on your truck bed liner
PlastiKote
www.PlastiKote.com
Wholesale Distributors to the Automotive,
Industrial and Electrical industries since 1926
Ideal Supply is proud to be part of the “Canada’s 50 Best Managed
Companies” program and to once again be named to this prestigious
list. As we celebrate our 85th Anniversary we are reminded that our
focus on “providing great service and the best products available” to
our Customers is a timeless recipe for success. We salute our Employees,
Customers, and Suppliers, knowing that by working together we create
a sustainable business model that allows us to be confident – and
excited – about the future.
To find your local Ideal Supply distributor, visit: idealsupply.com.
May 2011 SSGM 33
10/05/11 7:33 AM
2011 SSGM Garage of the Year
Presented by:
Valvoline Professional Series, a comprehensive line of professional-grade service chemicals
Now, We Do It All!
Who has the best
shop in Canada?
The 2011 SSGM Garage of the Year, presented
by Valvoline, seeks to recognize the very best
independent service provider in the Canadian
automotive aftermarket.
I Nominate:_________________________________
Garage Name________________________________
Owners Name_______________________________
Address_____________________________________
Phone(____)_________________________________
The reason I believe this nominee deserves this award is:
____________________________________________________
____________________________________________________
Anyone can nominate an automotive service
provider. The award recognizes excellence in the
areas of good business practice, training, customer
satisfaction and community involvement.
Make copies and simply ask your customers,
suppliers, members of your community or even
competitors to complete this form. Return all
your nomination forms by fax or mail to SSGM
by September 20, 2011, or be nominated online at ssgm.com.
The finalists will be identified in the October issue of SSGM and the winner will be announced
in the December issue.
Valvoline lauto.indd 1
p 34 Garage of the Year.indd 34
____________________________________________________
____________________________________________________
____________________________________________________
My Name:__________________________________
Address_____________________________________
Phone(____)_________________________________
Nominate your choice online at
www.ssgm.com or
complete and mail this form at left to:
SSGM Garage of the Year
12 Concorde Place, Suite 800, North York,
ON M3C 4J2 or fax to: 416-510-5140
3/25/11 8:40 AM
10/05/11 7:40 AM
d
r
a
d
n
a
Gold St
The
in Recycled Parts
A D V E R T O R I A L
Professional automotive
service providers
are turning to Standard
Auto Wreckers for
high quality recycled parts.
“Automotive service providers have come to rely upon
the extensive inventory of high quality recycled parts
Standard Auto Wreckers has to offer”, said David Gold,
Owner of Standard Auto Wreckers. Gold was awarded
Locator UpFront’s 2010 most influential overall title.
“Whether it is a front-end component, a motor or a
transmission our products are fully tested and come with a
30 day warranty”, says David Gold. “An unbeatable deal for
our customers is our extended warranties that takes the
fear out of buying recycled auto parts and can even include
labour warranties!”
Service providers can access the extensive inventory
of automotive parts that Standard has to offer by either
calling one of our professional customer service advisors
or by searching our web site at www.standardautowreckers.
com. In fact Standard’s on-line
search engine enables
professional service providers
to search by make or model or
by VIN number.
Customers can a lso search by
product images or even by the
ever popular feature “Fresh Road Kill”, which shows all
vehicles with model years of 1998 and newer acquired
in the last ninety days.
“Recently,” owner David Gold said “we introduced
head light and tail light refinishing services. Using state
of the art technology plus quality craftsmanship, plastic
head and taillights that are scratched, blasted or tarnished
can be refurbished to their original state. The results are like
a new OEM headlight at a fraction of the cost.”
Customers can even track deliveries of their orders on line to
effectively plan their service schedules within their facilities.
Established in 1979, Standard Auto Wreckers is a leading
environmental auto parts recycler. The recent expansion into
Niagara Falls, NY where they have an indoor dismantling
system unaffected by weather, utilizing the latest in
fluid-recovery systems and environmental procedures.
Standard is a proud supporter of the Green Vehicle
Disposal network of Auto Recyclers and their Charity Car
Program. Green Vehicle Disposal is North America’s
largest network of self-regulated auto recycling facilities
whose purpose is to provide
customers, with an EcoFriendly solution for the diposal
of their End of Life Vehicles.
“At Standard Auto Wreckers,
whether it is tires, undercar
components, motors, transmissions or body parts we are
committed to provide the automotive service provider with
quality recycled automotive parts, readily available and fully
guaranteed,” said David Gold of Standard Auto Wreckers.
ARRIVING DAILY
www.standardautowreckers.com
Call y!
Toda
Standard.indd 1
p 35 Standard Auto ad.indd 35
416-286-8686
1216 Sewells Road, Scarborough, Ontario, M1X 1S1
5/7/10 2:48 PM
10/05/11 7:40 AM
SSGM BAYWATCH
New Products
Eastern Expands Flex Pipe, Accessories
Program
Eastern Catalytic has substantially expanded its components
and accessories program to complement its catalytic converter
programs. The line features comprehensive coverage and
availability of flex pipes, boss and plugs, cowbells, shells, heat
shields and end caps.
Eastern Flex Pipes come in a wide range of configurations,
including outer braid, inner and outer braid, interlock, and
double bellows style. The shell line includes both stainless
steel and fully aluminized steel shells. Eastern heat shields
and end caps are all made from fully aluminized steel.
Eastern’s components program is included in Eastern’s full
line catalog, which contains complete listings, descriptions,
and specifications for all of the components and accessories.
The new catalog is available as a download from the Eastern
Catalytic Web site.
Eastern Manufacturing, Inc.
www.easterncatalytic.com
DynoMax Offers Performance Exhaust
Options for 2011 Mustangs
DynoMax Performance Exhaust has added three new
performance exhaust systems to its 2011 product line, covering
36 SSGM May 2011
p 33-37 Baywatch.indd 36
Corsa Offers Ford F-150 Exhaust System
Corsa Performance Exhausts has introduced a cat-back exhaust
system for the 2010-2011 Ford F-150 SVT Raptor Super Cab
and SuperCrew Cab styles. The new Ford Raptor exhaust
system features a straight-through 3-inch, nonrestrictive
design that maximizes airflow, improving performance and fuel
economy. Corsa finished the exhaust system with twin 4-inch
Pro-Series Side Swept tips laser etched with the Corsa logo.
Complete installation hardware and instructions are included
with the exhaust systems. The exhaust systems are crafted from
premium stainless steel, and all tips are double wall, highly
polished stainless steel laser etched with the Corsa logo. All
components, even clamps and hangers, of the system are
constructed of premium grade, 304 Stainless Steel to ensure the
look and sound of Corsa exhausts won’t change over the life of
the vehicle.
Corsa Performance
www.corsaperformance.com
popular 2011 Ford Mustang V6 and 5.0L models. DynoMax has
released a dual performance system for the 2011 Ford Mustang
3.7L V6 model (p/n 39507). The DynoMax mustang V6 system
includes full stainless steel construction in high-quality, 409grade stainless steel to provide protection against corrosion
and permanent discoloration. The 2.5-in. features routing to
match the OE design to ease installation; all necessary hangers
and clamps; and 10-degree angle trimmed, 3.5-in. mirror
polished stainless steel tips, etched with the DynoMax logo.
The system includes a set of the popular Ultra Flo Welded
mufflers, a stainless steel, fully welded design with straightthrough internal piping to ensure unrestricted exhaust flow and
reduced backpressure. DynoMax also released two systems for
the 2011 Ford Mustang GT 5.0L (cat-back system, p/n 39505;
axle-back system, p/n 39504). The 2011 Ford Mustang cat-back
(39505) system features 3-in. 409-grade stainless steel piping
and 10-degree angle trim, 304-grade stainless steel buffed
and polished tips. The system features the brand’s Race Bullet
mufflers, an extremely lightweight, compact muffler design.
DynoMax
www.DynoMax.com
www.ssgm.com
10/05/11 7:33 AM
SSGM BAYWATCH
New Products
Ingersoll Rand Expands Mini Impactool Line-Up
Ingersoll Rand has expanded their
mini air tool line with the 2101XP-QC
¼” Quick Change Mini Impactool and
the 2102XP 3/8” Mini Impactool. The
2101XP-QC and 2102XP each weigh
less than 1.5 pounds and their impact
mechanism is engineered to deliver
45 ft-lb of torque where you need it
most. Both tools are engineered for
lightweight power and balance, and
feature a pistol grip design with an easily
accessible forward/reverse switch that
allows one-handed
operation. Each mini
Impactool operates
with a five-vane
motor that delivers
smooth and robust
performance. These
new mini Impactools
are ideal for those
hard-to-reach places
where conventional
tools cannot go,
and the 2101XP-QC
has a quick change
feature that allows
for a convenient
and trouble-free
attachment exchange. These new mini
Impactools complement Ingersoll Rand’s
comprehensive line-up of mini tools that
includes a mini random orbital sander,
mini polisher, mini surface prep sander
and a mini drill/driver. All of these mini
tools feature an ergonomically designed
composite housing and textured grip
designed to fit comfortably in the palm
of your hand.
Ingersoll Rand
www.ingersollrandproducts.com
Rancho Adds To RockGear Protection Products
Rancho has again increased its RockGear
protective products to include the 19972006 Jeep Wrangler TJ/LJ platform. The
new products add extra protection,
enhanced appearance and convenience
to the popular Wrangler model. The
Rancho accessories add to the brand’s
Jeep heritage. Available this spring
through off-road and performance parts
www.ssgm.com
p 33-37 Baywatch.indd 37
retailers throughout North America,
the new line of RockGear is made in
the United States. Rancho RockGear
accessories are finished in a highly
durable, textured powder-coated black
finish. The new Jeep Wrangler TJ/LJ
accessories include: Rear Bumper with
Tire Carrier (p/n RS6229B), Front Bumper
for TJ (RS6226B), Dana 44 (p/n RS6228)
and Dana 30 (p/n RS6227). Front
Differential Glide Plates, Control
Arm Skids (p/n RS6210), V6
4.0L Oil Pan Protection Kit
(p/n RS6224), Dana 44
(p/n RS6209), Dana 35
(p/n RS6213) and Dana 30
(p/n RS6218) Differential
Covers and Front Tube
Doors (p/n RS6223B).
Rancho
www.GoRancho.com
May 2011 SSGM 37
10/05/11 7:34 AM
Automotive Internet Directory
Visit these companies directly at their web addresses or check out the growing list of Hot Links at
www.autoserviceworld.com. To find out how your organization can be included in this directory and
on the web, contact [email protected]
AUTOMOTIVE PARTS &
ACCESSORIES
Goodyear Engineered Products
www.goodyearep.com/aftermarket
www.goodyearbeltsandhose.com
The officially licensed belt of
NASCAR. Gatorback, the quiet
belt. You can never replace Goodyear quality.
NGK Spark Plugs Canada Limited
www.ngksparkplugs.ca
The World Leader in
Spark Plugs, Oxygen
Sensors and Ignition Wire Sets.
Used by 87% of the World’s OE Manufacturers
S.B International Inc.
www.sbintl.com
“We keep engines
humming”
AUTOMOTIVE RECYCLERS
Carcone’s Auto
Recycling and Wheel
Refinishing
www.carcone.com
With over 32 years of experience Carcone’s
Auto Recycling & Wheel Refinishing is your one
stop for quality recycled products and wheel
refinishing needs. Call today at 1-800-263-2022
or visit us on line at www.carcone.com
AUTOMOTIVE RECYCLERS
Standard Auto Wreckers
View Our Online
Inventory @ www.
standardautowreckers.
com or call 416-286-8686.
Experienced Shipping Department to Ensure
Parts Arrive Safely.
HAND CLEANERS
GOJO Industries, Inc.
www.automotive.gojo.com
GOJO is a leading
manufacturer of skin care
products and services for
many marketing including
automotive and manufacturing. GOJO continues
to pursue a commitment of creating well-being
through hand hygiene and healthy skin.
REFRIGERANT
Duracool Refrigerants
www.duracool.com
Nationally Distributed
by: Deepfreeze
Refrigerants Inc.
The Leaders in Hydrocarbon Refrigerant
Technology. Guaranteed In writing not to
harm any Mobile A/C System. You can feel the
Difference that Quality Makes. “Our Formula
Never Changes”.
ADVERTISERS’ INDEX
Advertiser
Page #
Website
ACDelco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ACDelco.com
Affinia Group. . . . . . . . . . . . . . . . . . . . . . . . . . . 11. . . . . . . . . . . . . . . . . . . . . . . . . . . www.raybestos.com
Aisin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . www.aisinaftermarket.com/ssgm
Autolite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.autolite.com
CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . . . . . . www.ARSWEVENTS.com
EQUSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.equss.com
Ideal Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 33. . . . . . . . . . . . . . . . . . . . . . . . . www.idealsupply.com
Identifix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.identifix.com
Imperial Oil. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mobil.ca
Matco Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . . . . . . . . . . . www.matcotools.com
MOPAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mopar.ca
Nederman Canada. . . . . . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.nederman.ca
Robinair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.Robinair.com
Ross-Tech LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 30. . . . . . . . . . . . . . . . . . . . . . . . www.VCDS-ProKit.com
Shell Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . . . . . . . . www.shell.ca/nitrogen
Sutherland Automotive. . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . www.sutherlandautomotive.com
Standard Auto. . . . . . . . . . . . . . . . . . . . . . . . . . 35. . . . . . . . . . . . . . . . . . . . . standardautowreckers.com
Valvoline Oil Canada . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . www.valvoline.com
VL Communications. . . . . . . . . . . . . . . . . . . . . 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.vlcomm.com
Walker Exhausts. . . . . . . . . . . . . . . . . . . . . . . 14,15 . . . . . . . . . . . . . . . . . . . . www.walkerexhaust.com
38 SSGM May 2011
p 38 Internet Directory and ad index.indd 38
TOOLS & EQUIPMENT
AIR LIQUIDE CANADA INC.
www.airliquide.ca
Your one-stop shop for
all your industrial gases
and welding supplies.
WAREHOUSE DISTRIBUTORS
& BUYING GROUPS
Bestbuy Distributors Limited
www.bestbuyautoparts.ca
Independent buying group and warehouse
distributor that allocates its profits to member
shareholders and provides unbeatable value
for independent jobbers.
The E.R.I. Group
www.theerigroup.com
Canada’s Premier Machine
Shop Buying Group
Kerr Machine Shop Group Inc.
www.kerrmachineshopgroup.com
Buying group for machine shops and
performance shops.
Go to www.ssgm.com to
see the latest technical
videos and tools tests
with SSGM Magazine’s
Technical Editor
Jim Anderton.
www.ssgm.com
11/05/11 1:27 PM
YOU CAN’T MAKE
HISTORY WITHOUT
THE RIGHT PARTS
MOPAR . A LEADER IN THE FAST LANE …
AND SERVICE LANE … FOR THREE GENERATIONS.
®
Whether your passion is racing, restoring, customizing
ing
or cruising, success starts with your vehicle’s parts.
That’s why you’ll find Mopar parts at the heart of so
many championship teams, custom restorations
and personal vehicles.
Mopar parts. Unmatched quality. Unrivaled
dependability. Made to fit. Made to work.
It’s why Mopar continues to be one of Canada’s
best-loved automotive brands.
For the right part for your vehicle, see your
local Chrysler, Jeep , Dodge and Ram dealer,
or check out the full line-up of Mopar parts
and accessories at www.mopar.ca.
®
®
©2010 Chrysler Canada Inc. Chrysler and Dodge are registered trademarks of Chrysler Canada Inc. Ram, Mopar and Jeep are registered trademarks of Chrysler Group LLC, used under licence.
®
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®
7/29/10 11:36:09 AM
10/05/11 7:42 AM
99-5305 I Client: ACDelco I Project: ACE Trade Ad I Date: 11-03-08 I Trim: 8 1/8 x 10 7/8” I Bleed: 1/8” I Colours:
C
M
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10/05/11 7:43 AM