MAY 2016 Jackie Zaun, BS is New Director of Diagnostic Imaging at

MAY 2016
Jackie Zaun, BS is New Director of Diagnostic Imaging at NVRH
Jackie Zaun, Registered Technologist in Radiography and CAT Scan, Registered
Diagnostic Medical Sonographer and Registered Vascular Technologist has recently
been appointed the Director of the Diagnostic Imaging Department at Northeastern
Vermont Regional Hospital. Jackie has worked at NVRH as a Technologist for the past
four years.
Zaun received her BS degree in Radiography from Champlain College in 2001;
she is pursuing her Master of Business Management at the University of Phoenix in
Arizona. She grew up in Sutton and attended Lyndon Institute.
She came to NVRH as a patient after a ski injury in high school, and it was
at that moment that she decided to pursue radiology. After finishing college, she moved to Virginia for seven
years, working for a for-profit imaging group, supervising three CT and PET CT locations. Zaun returned to the
Northeast Kingdom in 2011. “I love this community,”
she states simply.
Diagnostic Imaging at NVRH includes seven
modalities: 3 dimensional mammography for all patients,
x-ray, MRI, ultrasound, nuclear medicine, dexa-bone
density, and a 128 slice CT scan.
Zaun’s entire professional career has been
focused on radiology; her expertise includes knowledge
of the most sophisticated technology available to
healthcare professionals. She has worked at DartmouthHitchcock Medical Center in Lebanon, NH, University
of Vermont Medical Center in Burlington, VT and
Central Vermont Medical Center in Barre, VT. She
is quick to point out that NVRH, as a critical access
hospital is “way ahead of the game” technologically
Jackie and some of her colleagues in Diagnostic Imaging
speaking.
Continued 
In this issue of The BrightLook
 Nurses/Hospital Week
 Human Resources Corner
 National Walk to Lunch Day
 May is Tickborne Disease Awareness Month
 One Step Closer
 Color Run
 Annual St. Johnsbury Bike Safety Fair
 NVRH March of Dimes
 Building a Healthy Future, Together
 Auxiliary/Volunteer News
 Pat Forest Earns National Certification
 Signs of Spring
 Death Café
 A Journey for Better Hearing
 A Symposium on Ethics
 NVRH Gray Gallery - Two Local Photographers
 Carol Steiner Retired
 Orthopaedic and Fracture Clinic Open House
 MedQuest 2016
 News from the Library Corner
 A+ Standard of Caring, April 2016
The BrightLook is a monthly publication for NVRH
employees, volunteers, physicians, corporators and
board members.
Our next deadline is June 21 for the June 2016
issue. Please contact Hilary De Carlo at ext. 7303
if you have an article or picture(s) to submit.
Zaun is honored to be the new Director of the DI department, especially after having worked with her coworkers for the past four years. “I work with great people. I respect my colleagues for all that they bring individually
to the department.”
The patient experience is very important to Zaun, and one of the beliefs she holds is that happy employees
work collaboratively to help create an exceptional patient experience. She is a member of The Association for
Medical Imaging Management and the American Society of Radiologic Technologists.
“We are very pleased that Jackie is the new Director of the Diagnostic Imaging Department. Her experience
as both a technologist and as a manager are strong assets to the department as well as the hospital. With her genuine
enthusiasm and expertise in her field, as well as her knowledge of the community and NVRH, she is a tremendous
addition to the management group,” said Paul Bengtson, CEO.
Zaun, her husband Will, daughter Natalie and step-daughter Colby enjoy spending time together, especially
anything outdoors.
Nurses/Hospital WEEK
The Nurses/Hospital Week Committee was spearheaded by Deb
Yonker. Members of the committee were Deb Lawler, Laura Maliewski,
Abby Pollender, Mindy Warren, Brynn Evans, Dawn Sicard, Seleem
Choudhury, Terri Schoolcraft, Pam Brink, Sharon Fuller, Laura Rooker, Pat
Forest, Karri Willy, Reinette Hutchins and Hilary De Carlo.
A special thanks to Jamie Eaton in Food Service and all the staff in
the kitchen. They had an exceptionally busy week, and we’re most grateful.
Decorating Committee: Anne and Kara
Goolman (Abby’s daughters), Deb Yonker,
Abby Pollender and Brynn Evans.
Coffee cake and orange juice was served in the lobby for the night shift.
A cake was served in the Lobby celebrating Florence Nightingale’s birthday.
The Newark Balkan Chorus serenaded us in the lobby at Kingdom Internal Medicine and St. Johnsbury Pediatrics.
2
Ready, Stedy, Lift!
Terry Gray, RN and Kathy Roosa, RN gave
an educational, uplifting (no pun intended),
fun and funny presentation about the Hoyer
lift, Ergonurse and Stedy lift. Sharon Fuller,
from Patient Accounts volunteered to be
the patient, and she was fabulous. Thank
you Sharon! After Terry and Kathy showed
everyone the ropes, three people from the
audience, Laural Ruggles, Brynn Evans and
Hilary De Carlo volunteered to do the same
routine, which provided a great deal of entertainment for all. Seleem Choudhury was the MC. Special thanks to Terry, Kathy, Sharon and Seleem.
Grill day dawned sunny and warm. Seleem worked the breakfast shift, while Bob, Laural
and Betty Ann worked the lunch shift. Jamie and Ellen oversaw the grills; lunch was
delicious. ALL people who ate in the Courtyard Café that day received a complimentary
lunch and dinner. We had new DJs, Jason and his wife Kristy from Porta Party – they had
great music during lunch.
3
The grand event for Nurses/Hospital Week 2016 was a cook-off. The contest had four teams
in two heats, with a prescribed list of ingredients and one surprise ingredient, which had to
be used. Teams had 30 minutes to cook their chosen menu. They then presented the food
to the three judges: Jamie Eaton, Food Service Coordinator at NVRH; Peggy Fischer of “Kids
Baking Championship” on the Food Network (and she lives in St. Johnsbury); and Mike Moss,
Director of Emergency Services at NVRH. Teams were judged on timeliness, cooperation/
teamwork, presentation, taste, nutritional value, creative use of the secret ingredient and
overall creativity and uniqueness of the dish. Judges then had to decide whether the dish
belonged in the hospital’s cafeteria (5 points), on the kitchen table (3 points) or in the
compost pile (0 points).
First Round: The LewLews: Lew Apgar and
Becca Lewis
Winners of first round: Cheesy Winers,
Mindy and Rob Warren
Born to Cook: Laural Ruggles and Bob
Hersey
Smokin’, Hot and Saucy: Laura Rooker, Holly
McKeon and Tammy Wilkins
Second Round Winners: Smokin’ hot, David
Loveless and Julie Schneckenburger
Xray(ted) Chefs: Julio Moran, Linda Bangs,
Brock Leavitt
Kingdom Kooks: Mary Foley-Marvelli, Diane
Gonyaw Covell, Reinette Hutchins
Awesome Ambulatory Angels: Tammy Ely,
Barbara Jarvis, Audrey Stone
A faithful fan, Brooke, came to see Peggy in
person
4
AMAZING gift bags were given to each of the judges. All items in the gift bags were made by NVRH employees,
including the bags themselves! Many thanks to you all.
Jams made by Ginny Lynch in Materials Management, Glenda Bernier in Diagnostic Imaging, Ginny Flanders in
Nutrition/Food Services and Mindy Warren, RN and Director of the Birth Center
Salsa made by Denise Stevens, RN on Med /Surg
Maple Syrup made by Karen Jenkins, RN in the Emergency Department
English Muffin Bread made by Paula Gaskin of Corner Medical
Eggs from Angela Cross from the Ortho Clinic and Jen Layn in Development
Ground beef from Deb Yonker, RN in the Recovery Room
Biscotti made by Laura Malieswski in Human Resources
Gift Certificate for Green Mountain Bags from Sharon Fuller in Patient
Accounts
Giveaways were picked for both Nurses
Week and Hospital Week. A huge
salute to Laura Maliewski in Human
Resources who arranged for all of the
gift certificates and items given away.
It was exciting to have volunteer Bob
Morency win $50 cash.
Lavender Bath Salts from Liz Chasse in Physician Practices
Gift Certificate for Easy Autos donated by Pam Brink, Care Manager
Bracelet made by Ainsley Launer, RN on Med/Surg
The Bag!! It was made by Kathy Brule-Lazarra, RN in the Operating Room
The 10 days ended with ice cream
sundaes for all!
5
Deepest apologies to Melissa Blanchard, RN at North Country Otolaryngology and Audiology for leaving your
name off the Nurses Poster.
6
Employee Corner
7
Here’s some good
news for those of you who
like mountain biking or just
Human
want to try it out…Kingdom
Resources Experiences, located in East
Burke, is offering all NVRH
Corner
employees a 30% discount
off any mountain biking
tour or instruction package (not including Pursuit
of Progression or Trail Ninja Training Camp), and for
any current employees with children, they are offering
a VERY discounted rate of $100/child for their
Momentum MTB Kid’s Camp, which runs every week
in July.
Please note, the discount is for employees only – any family or guests who come with you will pay the regular rates. If your
group is 6 or more people, ask the folks at Kingdom Experiences about group rates.
For more info or to reserve a tour, instruction package or Kid’s camp, email Caitlin or Collin at info@
kingdomexperiences.com or call 427.3154.
Make sure to let them know you are an NVRH employee when you call and YOU MUST SHOW YOUR
ID BADGE WHEN YOU GO THERE FOR YOUR TOUR, ETC. You know the rules…no badge, no discount.
Learn more at www.kingdomexperiences.com or at www.facebook.com/kingdomexperiences
Spring is here and with it, we welcome some
new faces to NVRH! Pictured from left to right:
Alana May (Intern at Community Connections), Meghan
Laferriere (Medical Secretary at Corner Medical), Maria
Chernovetz-Racine (Access Specialist), Walter Sophrin
(SPD Technician), Wendy Newland (Patient Observer)
and Megan Price (Pharmacy Intern and soon to be
Pharmacist). Welcome everyone!
Organizers and friends met at the Lamoille Valley
Rail Trailhead in St. Johnsbury on Wednesday,
April 27th, National Walk at Lunch Day. From left
to right: Lisa Viles, Mary Jane Miller, Suzy Broome
and Jenny Patoine all from the NEK Council on
Aging; Laural Ruggles, Director of Marketing and
Community Health Improvement at NVRH; Joe Fox,
Director of Recreational Programs at St. Johnsbury
Academy and Tosha Jones, from Blue Cross and
Blue Shield of Vermont. It was a lovely day to walk,
albeit chilly. Many thanks to Cabot Cheese for
providing snacks!
8
Health Department: Take Action to Prevent Lyme Disease
May is Tickborne Disease Awareness Month
BURLINGTON — A growing number of Vermonters
are falling ill with diseases spread by ticks, such as Lyme
disease and anaplasmosis. These tickborne diseases are
preventable if you take action to stay safe while enjoying
the outdoors now, and in the warmer months ahead.
“The black-legged tick causes over 99% of the tickborne
diseases reported in Vermont,” said Bradley Tompkins,
infectious disease epidemiologist at the Vermont
Department of Health. “During the spring, ticks are
active and looking to feed on people or their pets. The
trouble is these ticks can be as small as a poppy seed
right now, so we all need to be aware of the risks and
take action to protect ourselves.”
The Health Department encourages Vermonters to follow these three simple steps to avoid tickborne diseases:
REPEL - Before you go outside, apply an EPA-registered insect repellent on your skin and treat your clothes with
permethrin. When possible, wear light-colored long sleeved shirts and long pants, and tuck your pants into your
socks to decrease access to you skin. Inspect yourself regularly when outside to catch any ticks before they attach.
INSPECT – Do daily tick checks on yourself, your children and pets. Check yourself from head to toe.
REMOVE – Remove ticks promptly. Showering within two hours of coming indoors has also been proven
effective in preventing Lyme disease by washing ticks off the skin.
If you were bitten by a tick – watch for early signs of disease during the weeks following the bite. The first sign of
Lyme disease is often an expanding red rash at the site of the tick bite. The rash usually appears seven to 14 days
after the tick bite, but sometimes it takes up to 30 days to appear. Not everyone gets the rash, so be on the lookout
for additional symptoms of early Lyme disease: fatigue, headache, fever, chills, swollen lymph nodes, and muscle
and joint pain. Early signs of anaplasmosis are fever, muscle pain and malaise. Both diseases can be successfully
treated with antibiotics, especially if treatment is given early.
Get more tips and information for reducing your risk of tick bites, download tick-identification cards, see how
to safely remove a tick, and read our booklet “Be Tick Smart,” at healthvermont.gov.
For health news, alerts and information - visit healthvermont.gov/prevent/lyme/documents/ticks_are_out_
booklet.pdf
Join us on Facebook
Follow us on Twitter
9
One Step Closer to Being Smoke-Free in St. Johnsbury
The Alcohol, Tobacco, & Other Drug Prevention Coalition of Northeastern Vermont Regional Hospital
in St. Johnsbury has been collaborating, for the past year, with the Economic Restructuring Committee (ERC)
and St. Johnsbury working together on proposing smoking prohibition in downtown St. Johnsbury. The
Economic Restructuring Committee works with the Town of St. Johnsbury to facilitate economic development
in order to retain, promote, and attract Downtown business investment.
Over the past year, ATOD has distributed and collected close to 500 smoke free downtown surveys
throughout the community during local festivities and events in an effort to discover perceptions and opinions
from the community about creating a smoke free downtown policy for St. Johnsbury. Almost 58% of those
surveyed said that they had been exposed to second-hand smoke in downtown St. Johnsbury. Almost 40% of
those participants said it bothered them a lot. And 70% of participants say they would support a smoking ban
from 9am to 9pm.
Surveys will continue to be taken throughout the summer at local area events and they are still available
for participation online through survey monkey:
https://www.surveymonkey.com/r/BH8W7JD
Monthly meetings and presentations as well as in-depth discussions and conversations with presenters
coming from various areas across the state of Vermont have been invited to ERC meetings held at the Northern
Community Investment Corporation (NCIC) Conference room at the Welcome Center in St. Johnsbury where
presenters have shared a wealth of information about the benefits of having a smoking ban in St. Johnsbury.
These efforts have had a significant impact in moving forward.
In 2011, Americans purchased 287 billion cigarettes in the U.S. alone with the vast majority of those
butts being flicked into the environment landing on sidewalks, curbsides, roadways, and waterways every day.
Cigarette butts are highly saturated with toxic chemicals that leach into our environment contaminating sewers
and waterways, poisoning fish and wildlife, and contaminating our drinking water sources.
There are no safe levels of second-hand smoke and there is no doubt about the fact that cigarettes are
toxic waste and a public health risk. Cigarette butts are the number one littered item in the nation. Cigarette
butt litter is unsightly and dangerous to children and pets who can pick them up off the ground and ingest them,
putting them both at risk of nicotine poisoning.
Public health advocates and smoking ban opponents have debated the economic effects of smoking bans.
Several researchers have examined the economic effects of smoking bans on local businesses and found that
there were no significant decreases affecting the economics within areas where smoking has been banned but
had discovered that many businesses actually noticed slightly increased economic benefit from smoking bans
within their community.
The economic benefits for smoke-free downtown St. Johnsbury can effectively reduce healthcare
costs, thereby, improving work productivity by lowering the overall cost of labor making that workforce more
attractive for employers as St. Johnsbury and the ERC look to recruit additional downtown businesses to fill
vacant storefronts. Also, adopting a smoke free policy in St. Johnsbury can be used as a means of supporting job
growth within the community.
Potentially, a smoke free policy can reduce quantities of litter and the health risks associated with butt
litter by promoting a healthier living environment. A smoke free policy can also give smokers an incentive to
quit. The World Health Organization considers smoking bans to have an influence to reduce demand for tobacco
by creating an environment where smoking becomes increasingly more difficult and to help shift social norms
away from the acceptance of smoking in everyday life.
10
Continued 
Although the numbers of cigarette sales have been somewhat reduced in recent years through the
effective work of the Prevention & Cessation Coalitions like ATOD in St. Johnsbury, the introduction of
e-cigarettes to the tobacco market and their rapid rise in use has raised some serious public health concerns.
There is still much work to be done.
ATOD may now be one step closer to reaching the goal of a smoke and tobacco free downtown St.
Johnsbury with preparations underway to work on an action plan for this next year in an effort to implement
a campaign aimed at: educating the St. Johnsbury community about the serious health risks of tobacco use;
creating an awareness of the economic and environmental risks of tobacco use and the litter it produces, but also
the economic benefits of smoke free policy to economic growth; continue prevention work in our local schools
dissuading our youth from picking up the habit; and keep promoting programs proven to help adult smokers to
quit in Caledonia County, all leading to the purpose of protecting the health of residents and visitors by limiting
and eliminating exposure to second-hand smoke in St. Johnsbury downtown with a smoke free policy.
A happy and colorful group of NVRH employees participated in the
H.O.P.E. Color Run in Lyndonville on Saturday, April 30th. From left
to right: Katy Lewis, RN, Med/Surg; Tory Heft, RN ICU with daughter
Lyra, Samantha Winsor RN ICU; Debbie Keon RN ICU; Becca Gaston
RN ICU; Lyndi Medico, RN ICU and Cardiac Rehab Coordinator with
son Gavin, Tiffany Benoit, Cardiac Rehab PTA with son Ricky.
Volunteers from NVRH and other community members supported the annual
St. Johnsbury Bike Safety Fair. Employees Lew Apgar, Reinette Hutchins,
Pam Smart, Ginny Flanders, Laural Ruggles, and Carol Hodges fit adults and
kids with free bike helmets, inspected bikes for safety defects, and produced
bike ID badges. Over 150 people attended the event. NVRH supplies the
bike helmets every year.
The NVRH March of Dimes team walked on Sunday, May 15 on a
cold, rainy day. Despite the weather, there were smiles all around!
The team raised just over $2,700 of the $22,000 raised in total.
Great job!
11
Northeastern Vermont Regional Hospital
recently received a generous pledge from
WEIDMANN Electrical Technology, Inc.
to support the hospital’s “Building a Healthy
Future, Together” capital campaign. Zach Hatch,
WEIDMANN’s Head of Production for the
Americas, shared, “Many within WEIDMANN
rely on the services provided by NVRH and we are proud to support the hospital as a vital part of our
local economy. It is important for WEIDMANN and other regional organizations to participate in
this capital campaign, aiding the hospital’s continuous efforts to enhance the care they provide in our
community. ” Pictured from left to right is John Goodrich, NVRH campaign co-chair; Brynn Evans,
NVRH Director of Development; Paul Bengtson, NVRH CEO; Steve Nichols, NVRH Chairman of
the Board of Trustees; and Zach Hatch, WEIDMANN’s Head of Production.
Auxiliary/Volunteer
NEWS
By Pat Forest, Volunteer Coordinator
The Northeastern Vermont Regional Hospital Auxiliary recently met for their bi-monthly meeting. The meeting was
opened by President Laurel St. James-Long; both the treasurer and secretary reports were accepted. Seleena Wright and Pam
Rexford from CALEX Ambulance Service spoke to the membership and guests about the need for a new ambulance and their
fundraising efforts to date.
Gretchen Hammer, Scholastic Achievement Award Committee Chair, presented a $1,000 check to each winner for
their educational needs.
Awards were given to the following students: Annie Croteau, an adult learner from Wheelock is currently attending
VTC studying nursing; Xavier Giddings, a senior at St. Johnsbury Academy will be studying nursing at the University of Vermont
in the fall; Andrew Nadeau a senior at St. Johnsbury Academy will be attending the University of Vermont in the fall and will
major in Athletic Training; and Marilee Tanner an adult learner and currently an RN in the Emergency Department will be
earning her BSN focusing on emergency medicine.
12
Continued 
The Fundraising Committee of the NVRH Auxiliary drew the winners of the NVRH Annual Raffle. The funds received
from the raffle support the Scholastic Achievement Awards. Committee Chair, Leon Podgur drew the winners assistance from
the audience. The winners were as follows: First Prize $300 to Nora LaCroix; Second Prize $200 Dee Palmer; Third Prize
$100 Richard Morey; and Fourth Prize $50 Pat Maggio. In addition to the cash prizes, the following gifts were given: Keurig
coffee Maker and a hand crafted pie plate to Steve Nichols; Keurig Coffee Maker to Ray Desilets; Jasper Hill Farm Gift Basket
to Tina Stowell; 3 Handmade Baby Sweaters to John Haygood; Maple Gift Basket from O’Meara Family to Gretchen Hammer;
Wild Flower Inn Gift Certificate to Diane Rowell; Diamond Hill Store Gift Certificate to Sharon Heidemann; Sunshine Boutique
Gift Certificate to Alfreda Trucotte; Catamount Arts Film Pass to Kathy Rooker; Tim’s Deli Gift Certificate to Elsie Lawrence;
Maple Grove Gift Basket to Mary Parent; 1984 Proof Set Coins to Bill Piper; 1985 Proof Set Coins to Janet Foy; 1987 Proof Set
Coins to Don Mullally; 1969 Proof Set Coins to Merlyn Courser; Create Gift Basket to Iva Wood and a Knitting Basket Donated
by Mary Dole to Merlyn Courser.
NVRH Auxiliary would like to take this opportunity to thank the businesses that donated in our 2016 Annual Raffle
to support the NVRH Auxiliary Scholastic Achievement Awards: Keurig Green Mountain; Burton Hill Earth Works; Jasper
Hill Farms; Vermont Maple Farm Products by O’Meara Family; Wild Flower Inn; Diamond Hill Store; Sunshine Boutique;
Catamount Arts; Tim’s Deli; Maple Grove Farms of Vermont; Route 5 Antiques and Collectibles; Create Baskets by Cathy
Dubreuil; Deb Haselton; Judy Thielman and Mary Dole.
The NVRH Auxiliary sponsored a successful sale with Asian Silk & Silver in May. Uniform Professionals will be at
NVRH on Thursday, May 26 from 7:00 a.m. – 4:00 p.m. We hope you will stop by and check out the latest styles and colors of
uniforms and accessories for 2016. All proceeds benefit the NVRH Auxiliary fundraising efforts.
Pat Forest Earns National Certification
Pat Forest, Volunteer Coordinator at Northeastern Vermont Regional Hospital
has earned the credential Certified Administrator of Volunteer Services by the Council
for Certification in Volunteer Administration.
To earn the CAVS designation, an individual must satisfy eligibility
requirements that incorporate a blend of work experience and education, agree
to adhere to professional standards of conduct, and pass the CAVS examination.
The exam tests knowledge required of a competent healthcare volunteer services
coordinator in six areas: planning and program development, management of human
resources, finance, organization and management of services, outreach, advocacy
and public relations, and professional development. The certification is valid for three
years.
“Pat is very deserving of this national recognition. Today’s volunteers expect
challenging and rewarding volunteer work. Pat has been successful in matching
high quality volunteers with volunteer opportunities that meet both the volunteer
and department expectations,” said Laural Ruggles, Vice President of Marketing and
Community Health Improvement.
Pat has held the position of Volunteer Coordinator for the past nine years.
During that time, she’s broadened the volunteer base by instituting a Reiki program
for patients and employees; music (both instrumental and voice); a coffee cart
offering muffins, tea and coffee to friends and family waiting for their loved ones as
well as a package which includes a beautifully drawn postcard available for coloring,
complete with colored pencils. She’s overseen the addition of the Circle of Care
Boutique for cancer patients and family members, which is located in The Bloch
Building, where the Norris Cotton Cancer Center is located. Recently, Pat supervised the re-design of the Cherry Wheel Gift Shop,
increasing both the variety and number of items carried. She is always quick to give credit to her great group of volunteers. “These
volunteers mean the world to me. They give from their hearts in so many ways, and I am deeply grateful to each and every one of
them. This certification is a joint effort; I am always learning from them!”
As an integral member of the hospital’s patient experience committee, Pat is constantly thinking of ways to improve the
patient experience. “We are here because of the patients, so our goal is to do as much for them as possible.”
The CAVS credential is sponsored by the Association for Healthcare Volunteer Resource Professionals (AHVRP), a
professional membership group of the American Hospital Association. AHVRP provides education, recognition for personal and
professional achievements, national networking, as well as affiliation and collaboration with the American Hospital Association
on public policy and advocacy issues related to healthcare volunteer services and retail operations. For more information about
AHVRP, visit www.ahvrp.org.
If you are interested in volunteering at NVRH, please give Pat Forest a call at 748-7310 or visit www.nvrh.org/volunteer.
13
Signs of Spring!
--John Glen is serenading us with his bagpipe practice! He practices at the end of parking lot
A under the big pine tree. John is a Technical Services Partnership engineer, employed by
the University of Vermont. UVM collaborates with Vermont hospitals to ensure that clinical
equipment is routinely checked and working to its full capacity. Every piece of clinical
equipment in a healthcare setting (PCP offices, etc.) has a test cycle date and John is one
of the engineers who travels around checking equipment (by department) to make sure it’s
working at its’ capacity. His job satisfies regulatory FDA requirements. Test cycles vary from
yearly, bi-annually, etc. etc. Equipment is either repaired or discarded.
John has an Advanced EMT degree and is a member of the Cambridge, VT Rescue Squad;
he’s been doing EMT work for years and loves it. John also works as a per diem technician in
our Emergency Room.
--Steve, Michael and Darlene are great
volunteers for the VeggieVanGo Food
Bank. They arrive every third Thursday of
the month to help people pick up their
food. They know the ropes well, and we
are grateful for their continued loyalty and
assistance -- this month, they handed out
beautiful tomatoes!
--Winnie Jones, RN and Jody Sylvain from
Neurology and Behavioral Health enjoy a
short break on the bench under the portico
entrance to the main lobby. On sunny days,
you may see a handful of Specialty Clinic
and Women’s Wellness employees taking a
break. Rumor has it that they’re anxious for
the yogurt machine to be fixed.
--Mr. Mow It All -- Paul Brosseau has
returned from his winter home in Florida to
take care of the NVRH grounds. He does a
great job and we’re really happy to see him!
Our sixth Death Café was held at the Monroe Public Library on
May 10 with lively discussions and theme-decorated cakes. Death
Cafes originated in England and are now held around the world
to encourage people to come together in a comfortable setting to
talk about death and dying, with the belief that if we are given the
opportunity we may pay more attention to how we approach our
own deaths, and our own lives. Death Cafes
have two requirements - there must be
no agenda, so conversations will flow in
whatever direction participants take them,
and cake must served! The two cakes at the
Monroe Death Café were made by Linda
Hall, a community member on the NVRHNCHC committee that plans the cafes, and
Julie Hall, a member of the Monroe Public
Library Board of Trustees.
Laurie Daley, MS, FAAA and Jacey Courser, Au.D., CCC-A recently gave a free
Lunch and Learn titled “A Journey to Better Hearing.” The presentation was an
hour long and included lunch. If you’d like assistance with your hearing, contact Jacey
Courser, Doctor of Audiology, at 748-5126.
14
June 2, 2016 - 8:00 am to 3:15 pm
NortheasternVermontRegionalHospital,St.Johnsbury,VT
Conferenceroom126/127
ProgramDescription
Making decisions based on a sound foundation of ethics is an essential part of nursing and
health care practice for all specialties and settings. A patient’s health, autonomy, and even life
or death can be aơected by a health care professional’s decision or actions.
TargetAudience
Š Nurses Š LNAs Š Ethics committee members
Š Other health care professionals
TopicsandSpeakers
„ Top 5 List: What Are the Most Frequently Reported Ethical Issues
by Nurses?
MarciaBosek,DNSc,RN-AssociateProfessorofNursing,UniversityofVermont
„ Historical Review in Understanding Burnout, Professional Compassion
Fatigue and Secondary Traumatic Stress Disorder from a Hospice and
Palliative Care Nursing Perspective
ChristinaS.Melvin,MS,PHCNS,BC-ClinicalAssociateProfessor,UniversityofVermont
„ Elder Law and End of Life Issues
JayAbramson,JD-CertiϔiedElderLawAttorney,PrivatePractice,St.Johnsbury
„ Health Care Ethics: Clinical and Policy Applications
CindyBruzzese,MPH-ExecutiveDirector,VermontEthicsNetwork
ContinuingEducationCredits
6.0NursingContactHours
Cost(includeslunch):
Š$50 for ANA-VT members Š$60 for non-ANA-VT members Š$25 for students
ToRegister:
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15
NVRH Gray Gallery
Welcomes Two Local Photographers
Northeastern Vermont Regional Hospital is pleased to announce a new
exhibition featuring the work of two local photographers, Keith Chamberlin and
Timothy Kirchoff. Their work will be on display in the Charles M. and Hanna
H. Gray Gallery, beginning Monday, June 6, 2016.
“I like to make uninteresting things interesting,” says Chamberlin. A
photographer and designer since 1977, he enjoys sharing the accidental still life and
random slices of beauty he discovers in daily life. Working in photography, graphic
design and image creation has been a life-long passion. His talents lead him to capture
the ordinary as remarkable. “If you choose a job you love, you’ll never work a day in
your life. That’s what this show is about.” The results are memorable.
Chamberlin’s works are printed at his home studio on Epson hot press paper
using Epson Ultrachrome inks.
After returning to Vermont after college, Kirchoff began his pictorial journey
Sleep Walking, by Keith Chamberlin
using a 2.1 megapixel camera in 2002, doing what he describes as point and shoot
photography -- using a camera with automatic settings did not allow for the level of
control he desired. In 2012, his wife gave him digital single-lens reflex camera,
combining the optics and the mechanisms of a single-lens reflex camera with a digital
imaging sensor. This allowed him to capture lifelike images of singular moments in time.
Kirchoff focuses on the unique landscapes and scenery of Vermont’s Northeast
Kingdom. Pushing himself to capture nighttime scenes, his results have been stunning.
Determined to increase his portfolio, he works to increase his catalog of wildlife and
still life photography. He has been the photographer for the five NVRH summer Galas.
Kirchoff ’s work is available in a variety of formats including framed and matted
prints, prints on canvas, and prints on aluminum.
Visitors to the hospital’s patient rooms may have seen Kirchoff ’s and
Chamberlin’s photos featured on welcome signs at each patient door.
The NVRH Charles M. and Hanna H. Gray Gallery is located on the hospital’s
first floor, near the main lobby area. The new display opens June 6, 2016 and will be
Sugarhouse, by Tim Kirchoff
available for public viewing through August 4, 2016. Please inquire at the NVRH
Information desk for more information, including pricing. 25% of the proceeds from
the sale of this work benefit the NVRH Arts Program.
For more information about this or future exhibitions, please contact Jennifer Layn, at 802 748-7313.
Carol Steiner, Director of Diagnostic Imaging recently
retired after almost 15 years at NVRH. She and her
husband own a 50 acre farm in Kentucky, where they
plan to move once their house on Main Street in St.
Johnsbury is ready to go on the market. Good luck
Carol!
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Choosing Health
Great food,
music and give-a-ways.
PLEASE JOIN US TO CELEBRATE
THE COMPLETION OF RENOVATIONS AT
The Orthopaedic and Fracture Clinic
OPEN HOUSE
FRIDAY, JUNE 10 from 3 to 6 PM
3 PM – TOUR THE FACILITY AND MEET THE STAFF
4:30 – RIBBON CUTTING
Thank you very much to the NVRH Plant Operation team for their hard work, patience,
dedication, professionalism and good humor: Richard Degreenia, Ron Drew, Doug Hume,
Kurt Eschmann, Greg Lepine, Aaron Persons and John Thompson.
And thanks to the following businesses for your assistance: Ron Fenoff Excavating,
Ruggles Engineering, Craig Lewis – Architect, Bob Barnes Construction, Palmieri Roofing, New England Foam
and Coating, New England Air Systems, Chuck’s Flooring, R and R Sprinkler, Calendar Brook Cabinetry,
Phillip Entriken Painting, Julian Richard and Stairs Unlimited – Larry Patterson.
ORTHOPAEDIC AND FRACTURE CLINIC
41 SHERMAN DRIVE, ST. JOHNSBURY | 802 748-5361
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Find us on Facebook.
MedQuest 2016 - The Big Day is Getting Closer…..
On June 28, NVRH will introduce a group of 21 tenth-graders to some of the medical professions
they are interested in. We will host job shadows throughout our MedQuest day.
Who are the students? The students in the 17th annual Northeastern Vermont AHEC’s summer
health careers exploration program come from northeastern and central Vermont to take part in this
program. Representing Caledonia, Essex, Lamoille, Orange, Orleans and Washington Counties, the
students will have four days filled with job shadows and guided learning experiences at four hospitals, including ours.
Requests for opportunities demonstrate a wide variety of interests. Dealing with four hospitals increases the
opportunity for students to shadow in their areas of interest. In ranked order the requests include:
Medical Surgical (18)
Orthopaedics (11)
Primary Care/ Family Medicine (10)
Laboratory Sciences (9)
Diagnostic Imaging (8)
Respiratory Therapy (6)
Anesthesiology (2)
Dermatology (2)
ER (1)
Immunology (1)
Nursing (1)
Pediatrics (1)
Mental Health (12)
Emergency Medicine (10)
ICU (9)
Birthing Center (8)
Rehabilitation (6)
Pharmacy (3)
Dentistry (2)
OR/Surgery (2)
Health Informatics (1)
Neonatal Nursing (1)
Oncology (1)
Vision Care (1)
We (Betsy Merrill and Kim O’Connor) will be contacting department managers to discuss the possibilities, if we
haven’t already done so. Job shadows will take place in the morning, approximately 10:00 – noon. It would be a great help to
the students, (so that they don’t miss time) if someone from the hosting departments meets them after their orientation, and
escorts them to their job shadow. It also provided a few extra minutes for the student to learn more about the department
where they will be visiting.
It will be a special day, and thank you for being a part of the hospital’s MedQuest day.
Meet the MedQuest
2016 Assistant Directors
For the 21 students from northeastern and central Vermont, living on the Johnson State College Campus during
MedQuest will be very different from home. For the medical students who are the Assistant Directors, dormitory life
means supervision and leadership for the students 24 hours a day. In this installment of MedQuest Information, I’d like to
introduce you to the Assistant Directors.
Erica
Erica Worswick is originally from Washington State; in 2013 she graduated from Pacific Lutheran University in Tacoma,
WA, with a BS in Biology. After graduating, Erica worked as a medical scribe in an emergency department and a
cardiologist’s office. She is currently drawn to pathology, but is also interested in exploring other specialties during her
time at medical school. Her hobbies include photography, running, and skiing.
Desiree
Desiree DiBella is a first year medical student at UVM College of Medicine. Desiree grew up near Memphis, Tennessee
and graduated from the University of Tennessee at Knoxville as an Anthropology major. As a student at UTK, Desiree
spent time abroad in China and many countries in South America. She enjoys speaking and reading in Spanish. After
graduation, she spent two years teaching kindergarten in Nashville, Tennessee as a Teach for America corps member.
She also coached a school-wide running club and tutored 3rd grade students in language arts. Desiree is passionate about
18
Continued 
education and community service. Desiree’s hobbies include running, reading, and traveling. Her favorite part about
interacting with students is their curiosity and passion for learning. She looks forward to learning more about a wide
variety of medical specialties, especially Pediatrics, while in medical school.
Quinn
Quinn Self grew up in Richmond, Vermont and received his B.S. from St Lawrence University in 2015. He majored in
neuroscience and minored in chemistry. Quinn is in the class of 2019 at the University of Vermont and is particularly
interested in pediatrics and surgery. In his free time, Quinn enjoys hiking in the Adirondack and Green mountains and is
building a cedar strip canoe.
Thea
Althea Morrison is a first year medical student at the University of Vermont. She was a neuroscience major and graduated
from Middlebury College in 2010 with a Bachelor of Arts. Before starting medical school she worked as a medical
assistant in a primary care pediatrics practice in Cambridge, MA. Her medical areas of interest range from primary
care pediatrics to adult hematology and oncology, but she has not decided on a field yet. Althea was born and raised in
Vermont, loves the outdoors and is an avid alpine skier and horseback rider.
News from the Library Corner….
Milestones in Medical Libraries: both ends of the timeline.
Each specialized area of health care enjoys memorable dates, often associated with historic events. This
May, medical librarians in North America, and especially New England, have much to talk about. Medical Libraries
are technically designated as special libraries, as our scope of service is narrow in the view of the average reader. Our library is a
member of the Vermont Department of Libraries, under the Special Libraries section. The library also participates in the Medical
Libraries Association.
The Medical Library Association (MLA) is organized exclusively for scientific and educational purposes, and is dedicated
to the support of health sciences research, education, and patient care. MLA fosters excellence in the professional achievement and
leadership of health sciences library and information professionals to enhance the quality of health care, education, and research.
The Association is a nonprofit, educational organization of more than 1,100 institutions and 3,600 individual members in the
health sciences information field, committed to educating health information professionals, supporting health information research,
promoting access to the world’s health sciences information, and working to ensure that the best health information is available to
all.
The Association has recently reached a milestone: MLA celebrates its 118th birthday this month; in comparison, the
National Library of Medicine was founded during MLA’s 60th year of operation.
The MLA was founded on May 2, 1808, by George M. Gould (editor of the Philadelphia Medical Journal), at a meeting with
Margaret Ridley Charlton (medical librarian at McGill University), and Sir William Osler, then at Johns Hopkins School of Medicine.
The original meeting site of the founders of the Association was then addressed as 1420 Chestnut Street, Philadelphia (later
designated as 1420-1422 Chestnut Street). The space now boasts an imposing historical marker commemorating the founding of the
world’s oldest association of medical librarians and informational professionals.
On May 12, 2016, NIH Director Francis S. Collins, MD, PhD, announced that Patricia Flatley Brennan, RN, PhD, will be
the next director of the National Library of Medicine. “Dr. Brennan brings her incredible experience of having cared for patients as
a practicing nurse, improved the lives of home-bound patients by developing innovative information systems and services designed
to increase their independence, and pursued cutting-edge research in data visualization and virtual reality,” said Dr. Collins*. She will
be the first woman and first nurse to serve as head of the Library in its 180-year history. Please recall that one of the founders was
also a woman…Margaret Ridley Charlton was a nurse before becoming a medical librarian at McGill.
On May 23, 2016 a former New England medical librarian will begin as the first National Public Health Coordination
Office (NPHCO) Manager. Javier Crespo was the Consumer Health Librarian for the New England Region, and later the Associate
Director. The NPHCO is a new program funded by the National Library of Medicine and operated independently from the RMLs.
The office will be responsible for implementing the digital library for state public health departments throughout the country.
Happy Birthday, and Congratulations!
*Source: https://infocus.nlm.nih.gov/2016/05/11/nih-announces-new-nlm-director/
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A+ STANDARD OF CARING – APRIL 2016
Ambulatory Surgery
+ Cynthia Waldner, Charles Murray, all the nurses, and
Dr. Haight were EXCELLENT!
+ Follow-up calls were excellent
+ Audrey the nurse, was exceptionally kind & gentle. She
put me right at ease.
+ Rebecca Barski, the anesthetist was kind, friendly &
very professional. She made it less stressful.
+ My nurse told me 5 minutes prior to going into the OR
for the procedure that I was going to be covered up as
much as possible during the procedure. Thank you Barb
Jarvis!
+ The staff was very professional and confidential. For a
small town hospital - very modern, clean and
well-appointed facility.
+ Very friendly and courteous personnel, responsive to
my needs, knowledgeable – nurses and anesthestist very
thorough in providing information.
+ Dr. Schein is a very caring doctor and appears to be
highly respected by the staff.
+ Dr. Schein and a nurse (2 separate phone calls)
follow-up phone calls were much appreciated.
+ Exceptional people - is a great facility. Keep up your
outstanding work!
+ Nurses were fantastic, they tended to my needs. Super
awesome, super good.
+ Very clean.
+ Nurse very experienced - never felt IV needle.
+ Couldn’t have been better!
+ Everybody I spoke with was very nice and helpful.
+ Loved the warm blankets & Reiki.
+ Nurse Kelly was a joy to be with! Outstanding at
welcoming me, making my pre op relaxing, easy & a feeling of comfort.
+ Holding my hand to comfort me at the time of a needle
going into other hand.
+ Registration done by phone was quick and easy.
Nurses were pleasant and friendly and put me at ease.
+ The patient room was VERY nice - I had had a
colonoscopy then - 15 yrs. before and this time the facility
had improved tremendously + Chris Danielson put me right at ease and didn’t take
my knowledge for granted. Kelly was competent,
professional & friendly.
+ Dr. Danielson is top notch! Audrey is great. Brenda
started my IV - I didn’t feel a thing!
+ NVRH is lucky to have Dr. Danielson and skilled
friendly pleasant nurses such as Audrey & Brenda!
+ Loved warm blankets and kind nurses.
+ Everyone was very helpful & I was made to feel very
comfortable!
+ Jackie, Kelly, Audrey and all the staff in DSU & OR
were great.
+ Hospital was very clean in all places.
+ Kelly was awesome with the IV - very professional.
+ All staff DSU & OR were very good.
+ I am very impressed with the DSU staff & OR staff all
very professional. Hospital was one of the cleanest I have
been in.
+ Dr. Danielson was great! Brenda RN was a
professional as well as compassionate.
+ Even brought coffee & muffins to family.
Emergency Department
+ Was attended by nurse or MD constantly until left ER
for UV Medical Center by ambulance.
+ Experience was very good. No pain or other
medications given + Staff very aware of my critical status & helped alleviate
concerns.
+ Just great! Calm, easy, nature.
+ ER was quiet, but it was wonderful to be immediately
greeted and go thru intake.
+ The intake at reception was only a question or two. It
was not bogged down in questions about insurance - it
focused on the patient.
+ Wow! Such a delight to have a quick & calm intake that
focused on the patient first!!!
+ The nurse was very thorough and conscientious about
taking info/giving info.
+ I didn’t actually meet the doctor, but nurse, Mike was
very good.
+ Staff saw me right away and immediately took my info
and sent it back to medical staff.
+ Very personable, created a comfortable visit.
+ Quick care, thorough; very knowledgeable, personable
staff.
+ At first, I wasn’t even that nice to the doctor. Sorry
about that too, because he was doing the best he could do.
Radiology person was awesome! Caring, kind, comforting,
respectful & good sense of humor.
+ My nurses were very helpful & explained everything
when I needed it & answered all my questions.
+ Nicest doctor I have ever met in this particular ER.
+ I had to switch people 1/2 way through & the nurses let
both in in a timely manner.
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+ This is the first positive experience I’ve had at NVRH’s
ER but it did a lot to make my opinion better.
+ My nurse (Sara) was very helpful at making sure I was
comfortable.
+ Very warm & welcoming - Eye contact - laughter and
understanding...
+ Very helpful - I learned new things about my reason of
visit - And emotionally at ease when I left - - + Quick notice & intake. Plenty of sanitizer around news on TV - Information posted everywhere - Warm...
+ Over the last 25 years - My treatment & experience at
+ NVRH has ALWAYS BEEN what patient EXPECTS
from a hospital.
+ Same as all the staff - I felt welcomed and at ease...
+ The doctor & nursing staff at NVRH was excellent!
+ My experience was very good overall, thank you.
+ I came in with atrial flutter and the staff did a great job
stopping it and controlling the A fib afterwards.
+ Sue Langmaid is excellent.
Inpatient
+ No waiting time. Taken immediately to ER.
+ Person (Darla) who took menu spent time going over
menu and suggesting food choices when I had no appetite.
She was extremely helpful and gracious.
+ Physicians explained everything in detail to my family
members.
+ Student nurse excellent care, concern for my needs.
+ All staff members very professional and caring.
+ Food service excellent.
+ Couldn’t have asked for better staff & treatment.
+ Highly recommend the midwives/RN’s at the Birth
Center.
+ The nurses in the birthing center were amazing. They
went above and beyond their duties to make sure I was
doing well.
+ The birthing staff is incredible.
+ I couldn’t eat until my tests were done so after 36 hrs I
was hungry! After the meal was ordered it was there in 20
min - awesome.
+ I didn’t use the call button very much and the nurses
asked if they could do more for me, very nice of them.
+ Knee replacement, everything good.
+ As good as a hospital experience can be!
+ Room was comfortable and clean.
+ The nurses as well as the doctor, cook, case mgr, very
helpful to me.
+ Doctor & nurses gave me instructions & information
very helpful.
+ Staff & volunteers came in and talked to me a lot which
gave me a sense of consideration.
Outpatient
+ Love the fruit in the mammography suite. Great touch.
+ She was very pleasant & made me feel very comfortable
& relaxed.
+ Mark was considerate informative & willing to help,
very thorough. Very considerate of anxiety.
+ Jessica was a gem!!
+ “We treat you like family” is so right...
+ Very satisfied with staff - helpfulness of volunteers cleanliness of hospital.
+ I was pre registered so no waiting.
+ Lovely, friendly volunteer! Excellent tech!
+ The lab gave out stickers to my daughter. She was OK
with getting the blood work. In X-Ray did very good at
making her feel comfortable. They gave stickers as well
and my daughter was happy.
+ Friendly, efficient staff. Very considerate and took time
to explain procedure.
+ I am new(ish) to St. J. and cannot begin to express how
very impressed with NVRH. Previously I have had
experience at Middlesex Hospital, Middletown, CT.
NVRH FAR EXCEEDS Middlesex in all areas of patient
care.
+ Excellent service & attitude.
+ I was pre-registered. Everyone in office was very
helpful. They even called to the billing dept. who brought
me a patient assistance form.
+ I needed wheelchair help and everyone was very helpful.
+ I really like NVRH. It’s clean, cheery, bright, people
are helpful & friendly. Love that I am greeted by someone
(Sue) who has been there and I know has tons of
experience. Also pleased by Monika, although new to me,
very well trained. Kudos to your wonderful staff - very
pleasant.
+ Folks at registration are always friendly & efficient. They
make registering a breeze.
+ I was sending the specimen out to a lab by FedEx & the
receptionist & especially the lab tech made sure everything
was in order with me. I’d never done that before and had
some concerns, but they were thorough & very kind.
+ My experiences with all staff in lab & X Ray have always
been positive. I walk away with the impression that folks
like where they work. There is respect & kindness among
staff & with patients. The mammogram was painless!
+ Met at registration desk in x-ray dept followed by
individual who conducted MRI procedure. Great
experience-everyone was professional. Able to access
imaging w/in a couple of days.
+ Very pleased with the care I received during my visit.
First time ever someone put a needle in me & I left without any bruise!!
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+ I always call in to pre-register. They are very polite &
prompt.
+ Special needs patients & everyone is always very helpful.
+ I was taken 15 minutes early as soon as I arrived. All
personnel were polite & helpful.
+ The pre-registration was quick, easy and simple. My
primary doctor scheduled the appointment. Very good!
+ My appointment went on schedule, without any delays
or problems - thank you.
+ Ease of finding way around - just ask someone.
+ The “open hours” for outpatient lab service is great...
Makes getting in work easier for all.
+ The nurse was so good at taking blood hardly felt a
thing.
+ Dr. Broderick was respectful, kind and considerate - he
politely listened and gave some good advice - thank you.
+ Everybody was very professional -- Ashley Gerrish.
+ The team appeared to work very well together and focused on me - thank you
St. Johnsbury Pediatrics
+ Receptionists are very accommodating and helpful!
+ The nurses are so welcoming and warm!
+ Appreciate the time she took to explain to me and my
child about the diagnosis.
+ Everyone is always extremely pleasant.
+ Our visits are always pleasant, everyone is very friendly
and caring.
+ Laurie is wonderful, professional, helpful, pleasant!
+ We are always pleased with the level of competence and
personability.
+ We fully trust our care provider.
Kingdom Internal Medicine
+ Excellent service & care.
+ All staff - very efficient & courteous.
+ All staff pleasant and efficient
+ Very good atmosphere
+ Very courteous, efficient.
+ Very good = pleasant = acts like they want to help you.
+ Good all the time = no complaints - good doctor.
+ Dr. Lee is terrific!!
+ Always a pleasant experience.
Womens Wellness
+ No delays, seen right away by nurse and doctor.
+ Dr. O’Connor is the friendliest, compassionate doctor.
After just a couple of visits I feel we have a honest upfront
doctor - patient relationship.
+ Completely professional, everyone. Enjoyed my
experience. My nurse, Winn
Corner Medical
+ I have never seen a person that did not pay attention to
my health and consequential problems.
+ From the first I have felt that a genuine concern is
evident among the Drs. and staff.
+ My best experience in health protection has been here 15 yrs. in Lyndon - St. J.
+ NP was very young but nailed the diagnoses.
+ Dr. Sue Erisman will be greatly missed by me but I’m
happy for all her past help and service.
+ I was surprised how fast they got me in.
+ I think very highly of Brigitte Dargis.
+ This was first experience with Ashley, and I will
certainly return to see her when needed.
+ Everyone I had contact with was pleasant and
accommodating, pleasant and cheerful.
+ Dr Scott was very attentive - concerned about overall
well-being as well as minor things I was being seen for that
day.
+ I feel extremely fortunate to be able to have my care
provider. It doesn’t get any better than this.
+ Becka Valdez was polite and courteous.
+ Mary Howland was politely inquisitive and helped put
me at ease - thank you
e, was exceptional.
+ Megan Haygood is fantastic. Keep her working as
long as you can.
+ I moved quickly and efficiently through the office.
+ It’s always a pleasure to go there.
+ Dr. O’Connor is FABULOUS!!!!!
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