Social Care and Support for Adults The Somerset

Transcription

Social Care and Support for Adults
The Somerset Directory 2015/16
Somerset Levels
The comprehensive guide to choosing
and paying for care and support
Community support • care at home • care homes • specialist care
For adults of working age, older people who have disabilities,
mental health conditions, a sensory loss or general frailty.
Publications
www.carechoices.co.uk
Also available electronically at www.carechoices.co.uk
and in spoken word through Browsealoud
In association with
www.somerset.gov.uk
Contents
Welcome from Somerset County Council
Regions covered by this Directory How can this Directory help?
What is the difference between care and support?
4
4
6
6
Where do I start? 6-12
Help and advice
6
Independent advice and support
6
The Care Act 2014
7
Wellbeing7
Writing your support plan
8
Help for carers
9
‘Compass Carers’ – the carers’ support service for Somerset 9
Carers’ assessments
9
Carers’ information, support and counselling 10
Health and wellbeing 11
Staying safe from falls 11
The Silver Line
12
Support in the community
12-23
The ‘Somerset You Can Do’ Service
13
Somerset Active Living 13
Home Improvement Agencies 13
Leaving hospital
14
Red Cross Home from Hospital service
14
Aster home from hospital service
14
Day time care and support
15
Meals15
Equipment 15
Advice from an independent occupational therapist 17
Transport and travel
17
Blue Badges
19
The Library Service
19
Learning and Training
19
Somerset Choices
19
Making life easier in your home 20
Care and support at home Home care
What if I move house?
Live-in care Care at home agency checklist Home care providers (listings)
25-33
25
25
25
27
29
Housing with support, or care and support Sheltered and retirement housing Extra Care housing
Housing-related support is now called ‘Pathways’
36-37
36
36
36
Care homes Types of home
Checking quality Care homes contracts – independent advice
Care homes checklist Choosing a care home
37-41
37
37
38
39
41
To obtain extra copies of this Directory, free of charge,
call us on 0300 123 2224.
Alternative formats
How can we help you? Independent Living Teams (Reablement service) Understanding you - assessments
Occupational therapy assessment
Telehealth Coping with a sensory loss 41-43
41
42
43
43
43
Paying for care
Will we contribute towards your care costs?
Working out your contribution
Attendance Allowance Personal budgets
Direct Payments
Paying for care homes
NHS Nursing Care Contribution NHS Continuing Care Funding What will you have to pay for your care?
Fee levels in Somerset from April 2015 Third party payments Support for people who lack capacity
43-49
43
44
44
45
45
46
47
47
47
48
48
49
Specialist care
Dementia care Residential dementia care checklist Mental health
Learning disability
Physical disability
50-52
50
51
52
52
52
Essential information This Directory’s free helpline
How solicitors can help Staying safe
Safeguarding vulnerable adults
Making a complaint
The Registered Care Providers Association Ltd 53-56
53
53
54
54
56
56
Other initiatives ‘Tell Us Once’ service
NHS 111 Healthwatch Somerset 57-58
57
57
57
Useful local and national contacts 58-63
Care homes listings (see map on page 4) n West Somerset n Taunton Deane n Sedgemoor n South Somerset n Mendip Index 64
64
65
69
74
80
83-86
All the listings in this publication of care homes, care homes with
nursing and home care providers are supplied by the Care Quality
Commission (CQC) and neither Somerset County Council nor
Care Choices can be held liable for any errors or omissions. The
information contained in this Directory was correct at the time
of going to print. The inclusion of advertisements for homes and
agencies in this Directory does not act as an endorsement or
recommendation by Somerset County Council.
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care
3
Welcome from
Somerset County Council
Welcome to the 2015/16 edition of the Somerset Care
and Support Directory. I hope you will find it valuable, if
you want to know more about what support or care is
available for yourself, or for a relative or friend. If you pay
for your care and support services yourself or if they are
paid for by the local authority (see page 43), this Directory
will help you to find the care and support you need, that
suits your circumstances
Somerset County Council is committed to helping
people maintain their quality of life, where possible
in their own home. As you know, local authorities
such as ours continue to be under significant financial
pressures. However, making sure that the most vulnerable
members of our communities are safe and well cared
for still remains this Council’s highest priority. We know
that deciding what care and support is best for you or
someone you care for can be difficult.
One in ten people in the UK cares for friends or family
members. We support unpaid carers in various ways, for
example by providing training, links to support groups
and by paying towards short breaks (often called respite).
Please see page 9 for more information about carer
support.
We work closely with colleagues in the health
services, registered care providers and the Care Quality
Commission (the independent health and social care
regulator) to raise the standards of care and support
in Somerset. If you would like to tell us about your
experience of using any of the services listed in this
Directory, please phone us on: 0300 123 2224.
National and local policies about social care change
every year, so please double check with us, or talk with
an independent financial adviser before making any
decisions that have financial implications for you or your
family.
You can contact us on: 0300 123 2224 for information,
advice and support. If it is appropriate, we can refer you to
our own social care staff or the right partner organisation.
Clare Steel
Lead Commissioner Adults and Health
Director of Adult Social Services
Customer Contact: 0300 123 2224
Email: [email protected]
Web: www.somerset.gov.uk
Regions covered by this Directory
West Somerset
Care homes Care homes with nursing 64
64
Taunton Deane
67
edgemoor
S
Care homes Care homes with nursing South Somerset
Care homes Care homes with nursing Mendip
Cheddar
Burnhamon-Sea
Minehead
69
73
74
77
BATH AND
NORTH EAST SOMERSET
NORTH SOMERSET
Dulverton
Glastonbury
Watchet
Bridgwater
Wiveliscombe
Frome
Shepton
Mallet
Street
Somerton
Taunton
Wellington
DEVON
Wells
Wincanton
Yeovil
Ilminster
Chard
Crewkerne
DORSET
80
81
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Feel right at home
with Barchester care homes
Call to book your Respite Break with us now
At Barchester, we pride ourselves on independence, dignity and choice for
the individuals we support. We look after people with a wide variety of needs.
Our compassionate and caring staff make sure that everyone is treated as
an individual and they have comfort, security and the best quality of life.
We have a range of services to suit all care needs, including:
Nursing care • Residential care • Dementia care • Respite care
If you'd like to take a look around – or just need a bit of friendly advice –
your local Barchester care home will be happy to help.
www.barchester.com
Beaufort Grange
Bloomfield
Kingfisher Lodge
Hatton Road, Cheswick Village,
Bristol, BS16 1AH
Salisbury Road, Paulton,
Bristol, BS39 7BD
Chestnut Walk, Saltford,
Bristol, BS31 3BG
Tel: 01173 211 376
Tel: 01761 441 327
Tel: 01225 560 034
The Manor
West Abbey
Haydon Close, Bishops Hull,
Taunton, TA1 5HF
Stourton Way, Preston,
Yeovil, BA21 3UA
Tel: 01823 230 238
Tel: 01935 574 567
How can this Directory help?
We know that many people and their carers, perhaps with a
little support, can successfully live at home and enjoy their
life to the full.
Our key principles are that we want people to remain in
control of their lives, to remain independent and to have the
opportunity to make their own choices about their care and
support arrangements.
Many people, who in the past may have had a package
of care to support them, with a little imagination, can often
find other, more flexible and suitable ways to help them.
This Directory covers some of these things, called ‘support in
the community’ before moving into the more well-known
services, such as home care and care homes. These services
too, are developing more ways to be flexible and tailored to
what you need. The Directory doesn’t list all the community
support available in Somerset, so when you develop your
support plan, consider what else is available locally.
Although we have laid out the Directory in a way to
make it easy to follow, the things you need may be built up
from each section, so that you end up with support that is
tailored to you.
Finally, will we be able to help you pay for what you
need? As a general rule, if you have over £23,250 in income
and savings, no we can’t; if you have less than this and you
meet the national eligibility criteria for care, yes we can. This
is explained in much more detail starting on page 43.
What is the difference between care and support?
In this Directory, ‘care’ is used to describe any service that
helps you with your personal care, for example, helping
you to get up, washed and dressed in the morning.
‘Support’ is anything provided to you that doesn’t
include personal care, for example, domestic cleaning,
shopping and attending community groups. Of course,
some people need a mixture of both of these things; the
same person or organisation, or different organisations
may provide them.
It may be that you arrange what you need yourself, or
that you ask us to help you. The important thing is that
you have the right information to make your own choices.
Where do I start?
The information in this Directory is designed so that you can
find solutions for yourself, if you wish to, or you can ask us for
help and advice if you need it.
The best way to start to understand what care and
support you need is by writing a list of the things you are
finding more difficult to do. To help you do this, on page 8
there is a blank ‘support plan’ that you can complete if you
wish. Firstly, write down the things you are finding difficult
to do, then, by reading the Directory you can start to come
up with solutions, that you can write in the boxes; things you
can do for yourself, things you can ask others to help you
with, or things you would like to talk to us about.
Help and advice
If you need help and advice about support that is available
to help you remain independent, or advice about care
services or support for carers, this Directory is for you.
We provide a wide range of services to people across
the County. Many of these can help make life easier and
support people in staying healthy, active and independent.
For information or advice about these services, please
contact us or visit our website: www.somerset.gov.uk
We also recommend you visit our information and
services website: www.somersetchoices.org.uk
You can phone us on: 0300 123 2224 for information
or to request an assessment of what you need. Phone lines
are open from 8am to 6pm Monday to Friday, and from
9am to 4pm on Saturdays.
Independent advice and support
Advocacy
We understand that you may be making important
changes about how you live and need all the best
information and help so that the decisions you make are
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right for you.
Advocacy is when someone helps another person to
understand something and to be heard.
Understanding the care and support system can often
Independent advice and support continued
be daunting, especially if you have no one to talk things
through with. By talking with an advocate they may be able
to cover and perhaps explain in better ways what some of
the complex processes and possibilities are for you.
An advocate can help you tell other people what your
needs or wishes are. They will support you to speak for
yourself whenever possible, but they can speak for you if
you want them to.
If we think you would benefit from the support an
advocate can provide, we will ask an advocate to become
involved.
In Somerset, our independent advocacy service is
provided by SWAN advocacy.
Tel: 0333 344 7928
Web: www.somerset-ias.org.uk
Independent Financial Advice
Although we have lots of information available to help
you, we always recommend that you talk to someone
completely independent about money matters, particularly
if you are thinking of moving into a care home, and
especially if you own a property.
There are many organisations that you can either phone
or arrange to visit to talk things through.
Remember, if you get financial advice and they are
recommending ways that you should invest or use your
money against specific financial products, they must be
regulated by the Financial Conduct Authority (FCA).
You can check on this website to see what this means:
www.fca.org.uk
You can also get independent advice from:
•The Money Advice Service website:
www.moneyadviceservice.org.uk offers information on
paying for care or the option to speak to an online adviser.
You can phone them on: 0300 500 5000.
•The Society of Later Life Advisers:
http://societyoflaterlifeadvisers.co.uk can help you find
advice on how to make financial plans for care in your old age.
You can phone them on: 0845 303 2909, or use the website
to search for a regulated financial adviser in your area.
•Find Me Good Care: www.scie.org.uk/findmegoodcare
is a website of the Social Care Institute for Excellence. It has
advice on all aspects of planning and funding social care.
•Age UK: www.ageuk.org.uk has a good website with
advice for older people and those planning for their later
years. You can also phone them on: 0800 169 6565.
•Carers UK: www.carersuk.org has a website resource of
advice for carers. You can also phone them on:
0808 808 7777.
The Care Act 2014
New legislation for social care started in April 2015. The
Care Act brings together lots of pieces of Social Care
legislation, written between 1948 and 2014, into one
document, updated them and makes them much clearer.
We have updated this Directory where relevant. Some
of the new legislation, mainly involving financial changes,
doesn’t start until April 2016. We will include these
changes in next year’s Directory. But if you would like to
find out more please look on the www.gov.uk website
and search ‘Care Act’ for some useful factsheets.
Wellbeing
A major element in the Care Act talks about wellbeing. If
you contact us, we must have your wellbeing at the heart
of everything we do, whether you are talking with a call
adviser, with a social worker about your care needs or when
we help you to write your care and support plan.
What is wellbeing?
‘Wellbeing’ is a broad concept, and relates to a person’s:
•personal dignity (including being treated with respect);
•physical and mental health, and emotional wellbeing;
•protection from abuse and neglect;
•control over day-to-day life (including how care and
support is provided);
•participation in work, education, training or recreation;
•social and economic wellbeing;
•domestic, family and personal life;
•suitability of living accommodation; and
•contribution to society.
For more information on health and wellbeing see page 11.
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Writing your support plan
By completing your support plan you may find it helps to identify what you need, and then reading the Directory may
help you find solutions. It is very similar to what we would use during an assessment. Obviously, you may prefer to miss
this section and just read on.
1. Things you would like to achieve
2. Solutions. Using the list you’ve written
In this section, list the things you are finding more
difficult to do, or feel you would like more support to
do. This could be one thing, or lots of things – try to list
all the things that are important to you.
In this section, write down the things you may already
have in place to help you, or other solutions that you
could arrange for yourself.
3. In this section, write down the help and support that
you think others could provide for you, for example,
a friend or family member, or your local community
group.
4. In this section, write down the things that you think
we could help you with.
If there is something you’ve written down that you can’t find a solution for in this Directory, please contact us on:
0300 123 2224.
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Help for carers
According to Carers UK, one in ten people in the UK cares for
friends or family members. We are committed to supporting
carers who carry out a valuable role to the person they care
for. It is estimated there are over 50,000 carers in Somerset.
Many do not realise that they are a carer, or think of
themselves as a carer, and do not know that there is a range
of services and information available to them.
Who is a carer?
Somebody who provides necessary support or who
looks after a family member, partner or friend who needs
help because of their age, physical or mental illness, or
disability. This would not usually include someone paid
or employed to carry out that role, or someone who is a
volunteer.
‘Compass Carers’ – the carers’ support service for Somerset
Somerset County Council and NHS Somerset jointly
fund a support service with Compass Disability Services,
a Somerset based user-led organisation, to deliver a
countywide support service for carers. This service is
called ‘Compass Carers’. The service is for carers of all ages
who care for people with any condition. It doesn’t matter
how long they spend in their caring role. The aim of the
service is to support carers, to offer individual support so
that they can maintain their caring role and also have a
life outside of caring.
‘Compass Carers’ have experienced staff, including:
•office-based staff (who co-ordinate the team and man
the advice/information/support telephone line);
•Link workers (who liaise with GP surgeries and Carers’
Champions);
•Voice workers (who liaise with, and help establish carer
support groups); and
•Carer Support Workers (who visit carers to help establish
and monitor a support plan).
You can contact them to find out information and get
advice. They can provide you with the emotional and
practical support that most carers need to keep them
going. Every carer is an individual. This service will listen
to you and help you identify the things that are important
to you and how to achieve them. Whether it is to do with
family, finances, employment, isolation or having a break,
they can work with you to help find solutions.
If you are an unpaid carer, then please contact ‘Compass
Carers’ for:
•emotional support;
•information in various formats to suit your needs;
•pointing you in the right direction to get help or
information; or
•access to local carers support groups, or a visit.
Phone them on: 01823 255911, Monday to Friday,
10am to 3.30pm, there is also an out-of-hours
answerphone.
Web: www.compasscarers.org.uk
Carers’ assessments
Carers are entitled to an assessment by social care to
find out if, through the provision of additional care and
support, it will help you in your caring role. Some support
may be paid for by us if you are eligible.
How do I apply for a carer’s assessment?
If you would like more information, ask your social care
worker, or phone us on: 0300 123 2224.
When you contact us, we will ask you for information
about you and your needs. We may suggest you talk with
Compass Carers, or we may be able to give you some
advice and information straight away over the phone.
This may be followed up by a member of the social care
team coming to see you and, if you wish, the person you
care for, to give you more advice. This is called a ‘needs
assessment’. If your assessment shows that providing
support to either you or the person you care for is
needed, then we will tell you how you can arrange this, or
help to arrange this if you would like us to.
Do I have to be assessed?
You do not have to have a carer’s assessment. If you
choose not to have one, it will not stop the person you
care for from receiving services.
>>
9
Carers’ assessments continued
>> What happens next?
If we can help, we will write a care and support plan for
you, or, if you prefer, a joint support plan for both you and
the person you care for, taking into account your needs as
a carer. The care and support plan explains what support
will be arranged and who will provide it. If your needs are
eligible, we will provide you with a personal budget and
either we can arrange the support for you or you can decide
to have the money so you can buy the support yourself.
What if I am not eligible?
If you are not eligible for services, we can still provide
information and advice and put you in touch with other
carer support organisations, such as Compass Carers. You
can find information about other support available on our
website: www.somerset.gov.uk/carers or by phoning us
on: 0300 123 2224
How will I know if I am eligible?
You may be eligible for help if:
•your need for support results from providing necessary
care for an adult, and
•you need support to achieve outcomes in one or more
areas of life listed below:
•carrying out any caring responsibilities the carer has for
a child;
•providing care to other people to whom the carer
provides care;
•maintaining a habitable home environment;
•managing and maintaining nutrition;
•developing and maintaining family or other personal
relationships;
•engaging in work, training, education or volunteering;
•making use of necessary facilities or services in the local
community;
•engaging in recreational activities; and
•failure to achieve these outcomes would result in a
significant impact on your wellbeing (please see the
definition of wellbeing on page 7).
Carers’ information, support and counselling
Carers’ information
On the carers’ page of our website:
www.somerset.gov.uk/carers you can find a list of
information sheets that may help you. You can view them
online, save or print them. They help to explain who a carer
is and some of the things carers might have to deal with in
their caring role, as well as giving you advice about what
support is available and the services we can provide for
carers in Somerset. If you would like us to send you copies of
these publications, please phone us on: 0300 123 2224.
Opportunities for carers
There are many learning and training opportunities available
to carers. These can be designed to help with your caring
situation, for example, basic first aid, looking after yourself,
and other opportunities that offer personal development.
Phone us on: 0300 123 2224 to find out more.
Supporting someone with a mental health condition
Carers’ Assessment Workers are based in community mental
health teams. They specialise in assessing the needs of
10
carers who care for someone with mental health issues and
can advise carers about:
•inpatient services;
•outpatient services;
•day services;
•residential care and short breaks; and
•contacting social workers and community psychiatric
nurses.
Carers’ champions
A member of staff in most GP surgeries in Somerset has
been appointed as a carers’ champion. They can register
you as a carer on the Carers’ Register. This will alert a GP that
you are a carer when you attend an appointment and may
also help you to access preferential appointment times and
carer health checks. The carers’ champion can provide you
with information about where to go to find out more about
carers’ services.
Breaks for carers
There are different ways you can get a break from caring,
Carers’ information, support and counselling continued
anything from a few hours to a few weeks depending on
what is right for you and the person you care for.
The Care at Home Service may be able to provide you
and the person you care for with support at home to help
with personal care and essential tasks.
Short breaks can be arranged to help meet your needs as
a carer as well as those of the person you care for as part of
an agreed care and support plan.
The sitting service can help you take a short break with
peace of mind. This service provides fully trained staff who
can go into a carer’s home or take the person you care for
out, and is not part of the Care at Home Service.
Residential short breaks make it possible for the person
you care for to spend time away in a care home.
We also have a ‘Take a Break’ scheme. Following an
assessment, instead of having your breaks arranged in
advance, there is a scheme where you can contact us to
arrange your break when you need it.
There may be a charge for some of the short break
services. Your social care worker will be able to give you
more information, or you can phone us on: 0300 123 2224.
Young carers
We have Young Carers Co-ordinators who:
•identify and support young people (18 years old and
younger) with caring responsibilities in their family;
•promote recognition and awareness of their needs and
achievements; and
•work alongside other agencies to develop schemes and
services which support young carers.
They provide information, advice and support, including:
•answering questions and giving advice;
•carrying out an assessment of young carers’ needs;
•speaking up for young carers so that ideas and needs are
heard;
•introducing young carers to one another; and
•organising groups and activities for fun and having a break
away from home.
You can find out more about the Young Carers
Co-ordinators by phoning: 0300 123 2224.
Health and wellbeing
In 2013, responsibility for health and wellbeing transferred
from the NHS to us, as it is recognised that social care and
health and wellbeing are closely linked.
Health is influenced by many factors which become
more complex as we get older, and we recognise how
important it is to make sure you can access support for
emotional and mental wellbeing as well as physical health
issues.
Things that can impact on health and wellbeing
include:
•spotting signs and symptoms of illnesses;
•staying active;
•keeping a healthy weight;
•getting out and about;
•keeping your mind stimulated;
•staying warm;
•having an adequate level of income;
•having a healthy diet; and
•staying safe from falls.
Keeping active as we get older is really important, so
the Zing website: www.zingsomerset.co.uk has lots of
information about activities across Somerset, including
activities for those who are less mobile.
Memory loss may affect people as they get older,
however if you are concerned about your memory,
there is lots of information and support available. To
start with, visit your GP to discuss your concerns. If you
are diagnosed with dementia, the Dementia Somerset
website: www.dementiasomerset.org.uk provides
useful information and lists support for carers and various
services available.
Staying safe from falls
Staying steady on your feet becomes more important
as you get older and we have already talked about the
benefits of remaining physically active, however being
active also reduces your risk of falls.
As part of ageing you may develop health conditions
that can lead to falls. Muscles can become weaker and
eyesight and hearing may decline; people can also lose
confidence, which affects how active we are. We may
suffer from chronic illnesses and have to take medication
which can all contribute to the risk of falling. Also our bones
become weaker and we may develop osteoporosis (where
our bones become more fragile). To keep bones strong
11
Staying safe from falls continued
include lots of calcium and vitamin D in your diet and
aim to have 15 minutes of sun a day on your skin during
the summer months, without sunscreen and taking care
not to burn, as sunlight is the main source of vitamin D. If
you are concerned talk to your GP, you may benefit from
medication to make your bones stronger.
Other factors, such as wearing badly fitting or worn
shoes, foot problems and things in the home such as loose
rugs, trailing wires and other trip hazards can all make falls
more likely.
If you are worried about your balance or have had a
fall contact us on 0300 123 2224 to be referred to an
Independent Living Team or speak to your GP. They
can identify the reasons why you fall and help address
the issues, this might include a falls assessment and
recommendation to attend a Balance and Safety class at
your local Community Hospital. If you are unable to get
to your local Community Hospital, a physiotherapist may
be able to set up an activity plan with you at home. Also
consider a community alarm (Lifeline), see page 17.
If you do fall and break a bone, you may find that you
won’t be able to cope with living in your own home. So it
makes sense that you reduce your risk now.
Independent Living Teams are in place across the county
and can support you to stay in your own home and help you
to remain independent as we know how important this is.
Please see page 41 for more information.
For more information about health and wellbeing or if you
would like a copy of our Somerset Guide to Keeping Healthy
and Happy in Later Life please phone us on: 0300 123 2224.
The Silver Line
The Silver Line is the only free confidential helpline
providing information, friendship and advice to older
people, open 24 hours a day, every day of the year.
Launched by Dame Esther Rantzen, The Silver Line
aims to combat loneliness in the over-65s by providing
friendship, information and advice through calls to trained
volunteers.
Specially trained helpline staff can:
•offer information, friendship and advice;
•link callers to local groups and services;
•offer regular befriending calls; and
•protect and support those who are suffering abuse and
neglect.
The Silver Line
Tel: 0800 470 80 90
Web: www.thesilverline.org.uk
Support in the community
The following section lists community support that you
can contact directly to talk about what you need and
make arrangements for them to help you.
There are lots of things going on in your local
community that could help you to remain living
independently in your own home. These include:
•various groups that meet to provide companionship;
they may even arrange for someone to collect you to
take you to group meetings;
•pubs that provide meals, usually at great value;
•organisations that can help you with some domestic
tasks, such as cleaning, shopping, gardening, or simple
repairs to your property.
•befriending schemes, where volunteers can come and
visit you at home or accompany you if you would like to
go out; and
These are simple but important things that can help you
feel safe and give you peace of mind.
12
The ‘Somerset You Can Do’ Service
The ‘Somerset You Can Do’ Service is funded by us.
If you would like to find out about what community
support is available in your area, you can contact the free
information service, which can:
•put you in touch with organisations and groups in your
community that are there to help you;
•provide you with information on local community
organisations you might like to join;
•help you to get the information you need if you have
sensory loss or other disabilities;
•help you with your skills, development and learning;
•put you in touch with Village Agents, who are recruited
by the Community Council for Somerset to provide
people in Somerset’s rural communities with easier
access to information services;
•give you information about equipment you could hire or
buy to help you live independently at home.
As well as the Information Service, the ‘Somerset You Can
Do’ also provides a volunteering service that supports
and recruits people who want to volunteer to support
others. There is also a community development service.
This supports groups and organisations to become
established and helps to improve the community support
they offer by making it more accessible.
‘Somerset You Can Do’
Tel: 01278 664180, Monday to Thursday, 10am to
4pm, and Friday, 10am to 1pm Text: 07770 465433
Web: www.somersetyoucando.org
•tell you about getting practical help at home; and
Somerset Active Living
The ‘Somerset You Can Do’ also provides support to the
Active Living network across Somerset.
There is a thriving Active Living network with over
120 community groups, clubs and organisations across
Somerset. They offer the opportunity for people to come
together, enjoy the company of others and develop new
friendships and social circles.
Each centre is unique and offers a varied programme
of activities to suit most needs, such as light exercise,
developing and learning new skills and knowledge,
access to advice, information on looking after your health
and wellbeing whilst having fun at the same time.
They run on different days and times of the week,
some offering lunches.
Find a group near you on the website:
www.somersetactiveliving.org.uk
Home Improvement Agencies
Aster Care and Repair Somerset, part of Aster Living, is
the preferred provider of Home Improvement Agency
services for Somerset. They are funded by us, the District
Councils and NHS Somerset to help you arrange a major
adaptation to your home if you need it.
They can provide technical services, such as drawing
plans and getting quotations for work. They work with
occupational therapists in Adult Social Services and
the district councils to make sure the work progresses
smoothly. They keep lists of reliable contractors, who can
provide a quality service and make sure that everything is
as it should be when the work is finished. They can help
you to complete the works privately if you are not eligible
for funding under the Disabled Facilities Grant (DFG)
means test.
For further information on the Care and Repair service
provided by Aster Living, please phone: 0333 400 8299.
They also provide a subsidised handyperson services
called ‘Handihelp’ which can help you with small repairs,
maintenance and minor adaptations (not funded through
Adult Social Services). A charge is made for this service
which is subsidised by the local authority and, therefore,
keeps costs reasonable. They will provide a quotation if
you ask them. They also carry out free home safety checks
when they visit you.
The ‘Handihelp’ service is also available as a home from
hospital discharge service if you need minor repairs and
adaptations to your home to make sure that your move
back is safe. Some parts of this service may be provided at
no cost to you.
For more information about the ‘Handihelp’ service, or
to book an appointment, please phone: 0333 400 8299
or email: [email protected].
You can look on their website: www.asterliving.co.uk/
13
Home Improvement Agencies continued
adapting-your-home/handihelp or you can get more
information by phoning us on: 0300 123 2224.
Note: If you are registered disabled with Adult Social
Services, you will be exempt from paying VAT on certain
types of works done to adapt your home* or equipment
purchased specifically to meet your disability needs.
*You should be given a form to claim VAT relief when
you buy your equipment or adaptations. Please see the
www.gov.uk information on VAT relief for disabled people
at: www.gov.uk/financial-help-disabled/vat-relief
Leaving hospital
If you, your carer, family or hospital staff feel that you will
need extra support when you leave hospital, you can ask
us to carry out an assessment while you are in hospital
or before you go into hospital if you are waiting for an
operation. See page 42 for an explanation of what an
assessment is.
A social care worker will agree a discharge or care plan
with you, which tells you what help and support will be
arranged for you when you return home. This makes
sure that you can leave hospital safely, as soon as you no
longer need hospital care. Someone from the local social
care team will contact you after you have returned home
to check that the care plan is still right for you. The help
may be increased or reduced depending on how you are.
The aim is to provide the right short-term help to allow
you to recover your independence.
Red Cross Home from Hospital service
The Home from Hospital Service helps many people
each year to go back home after a stay in hospital. The
service can give short-term practical and emotional
support to help you get your confidence back and live
independently.
Help can be provided by:
•taking you home and helping you to settle in;
•shopping for you;
•collecting prescriptions and pensions; and
•sitting with you if your carer has to go out.
Trained volunteers from the British Red Cross provide this
free short-term service.
You can contact the Home from Hospital co-ordinator
by phoning: 01823 273707 or 0845 331 5000,
or writing to:
Home from Hospital, British Red Cross,
Red Cross House, Livingstone Way, Taunton TA2 6BD
To find out more about any of these services, phone the
British Red Cross in Somerset on: 01823 237700.
For the Medical Equipment Loan Service
please phone: 0845 331 3331.
You can find more information about these services on
the Red Cross website: www.redcross.org.uk
Aster home from hospital service
Aster also offers a home from hospital service. If possible
someone will visit you in hospital before you go home.
But, they can come to see you at your home if you prefer
or if there isn’t enough time before you go home. They’ll
talk to you and find out what your needs are and agree
with you how they can help. They can do lots of things to
help you. Here are a few examples; they can:
•arrange for basic food supplies ready for your return
home, or help you get a food parcel if you’re short of
money;
•provide a visiting service to reassure you;
14
•give advice or carry out checks to see if you are receiving
all the benefits or grants you might be entitled to, and
they’ll help you fill in the forms if needed;
•carry out home safety checks;
•give advice and help to find things like care, cleaning,
gardening, shopping or dog walking; and
•provide lots of information about local groups or
organisations that offer help in your area.
For further information on the Home from Hospital
service, please phone: 0333 400 8299.
Day time care and support
Day time care and support can be a made up of a variety
of activities, designed to help people who live in their
own home but who need help to get out and about.
Activities are often run in the community, from a local
residential or nursing care home, to an activity group in a
local hall or housing scheme. Care and support is available
in a way that encourages and enables people to remain
as independent as possible by helping them to maintain
and improve their wellbeing.
There are many day time activities that can also allow
carers to have a break.
Check with your local care homes and care agencies
to see if they run this service, or, if you qualify, your social
care worker can book the service for you, or you can book
it yourself if you have a Direct Payment (explained on
page 45). This service does not include an overnight stay.
Meals
There are organisations in Somerset that, for a fee, offer a
variety of different meals. Often this is by providing you
with a frozen meal that you can warm up and eat when you
choose.
Somerset Community Meals service
Somerset Community Meals service is for older people and
people with disabilities who we agree need help to make
sure they have regular cooked meals. This is provided at
a discounted rate from a menu by Wiltshire Farm Foods.
There are also some more expensive meals that you can buy
if you want to.
The Meals at Home service delivers frozen meals to
you every two weeks. The frozen meals must be kept in a
freezer and can be reheated in a microwave, oven or special
steamer. This means that you can choose what you eat and
when you eat it and can have a cooked meal every day.
Your dietary, religious or ethnic needs can be catered for.
If you need to borrow any of this equipment from
Wiltshire Farm Foods there is no charge for this, as long as
you place the minimum order of ten meals every two weeks.
If you need help to get your meal ready or to eat it, this
can be arranged after an assessment of your needs. You
may have to pay for this; how much will depend on your
circumstances.
You can still have frozen meals without being assessed by
us. Wiltshire Farm Foods is a private company that provides
a service to many parts of the country. You can buy meals
from them privately but this won’t be at a discounted rate.
You can find out more about Wiltshire Farm Foods by
phoning them on: 01225 776793, or by phoning us on:
0300 123 2224.
Community Services
Magna
Careline
West
Somerset
Magna
Home
Help
Magna
Meals on
Wheels
Magna West Somerset
Housing Association
Limited
St Peter’s House
Bridge Street
Williton
Taunton
Somerset
TA4 4NR
Peace of mind at the touch of a
button
Our Careline service is available 24 hours
a day, 7 days a week, 365 days a year,
giving you and your family, or your
business peace of mind at any time!
Helping you live safely in your
own home
Shopping, home cleaning, dog walking,
window cleaning, welfare visits, benefits
advice and much more!
Freshly cooked meals delivered
hot to your door
Magna meals on wheels are available to
anyone living within a 10 mile radius of
Watchet, every day of the year if
required!
For more information about these
services please call Community Services
on 01984 635141
Equipment
Would you be surprised to know that you use assistive
technology already in everyday life? It comes in the form of
devices to alert us when:
•it’s time to get up - alarm clocks;
•there’s smoke in the house - smoke detectors;
•there’s someone at the door- door bell; or
•there’s a call for you - telephones and mobiles.
There is a wide range of equipment available that can easily
be used in the home to make life easier and help you remain
independent. These things could be a stair rail, raised toilet
seating, equipment to help in the bath or shower, or >>
15
Freephone:
0800 910 1864
Help & Advice from 8:00am - 8:00pm Everyday
16
Equipment continued
>> items to help you prepare and eat food and drink, loop
systems to support hearing, magnifiers to support reading.
They allow you to continue:
•moving around your home;
•getting in and out of a chair or bed;
•getting in and out of the bath or shower;
•preparing food and drinks;
•reading bills and correspondence;
•reaching the front door; or
•carrying out parenting tasks.
There are many other products available to support more
vulnerable people to live as independently as possible in the
community for longer. The aim is to give people more choice
and control over how they live their lives and the risks they are
able to take. These products are often known as ‘Telecare’.
Telecare can prompt, remind and inform people and their
carers about things in daily life which need to be done, such as
taking their medication on time. They can alert a family member
or carer that a person has got out of bed at night and needs
assistance. Or they may alert a monitoring centre that something
has happened and appropriate action should be taken.
www.somerset.gov.uk/asksara
You can buy some equipment that might help you from
local shops that specialise in disability equipment. There are
also some local voluntary organisations and private providers
that sell equipment. We can tell you more about this if you
contact us.
If you would like someone from social care to talk to you
about what could help you, please phone us on: 0300 123 2224.
Sometimes, someone from the occupational therapy team
may need to come and see you at home to make sure you
get the best advice. They will also need to visit you if you
need adaptations to your home. Please see page 13 ‘Home
Improvement Agencies’.
Community Alarm Services
In Somerset, Community Alarm services are available through
district councils. See page 63 for contact details. They can
provide a device that sits between the phone and its socket
point, and an alert button that you wear. By pressing the
button, an alert is directed to a call centre that will respond
instantly. They can speak to you even if you are not near the
phone, but this will only happen when the button is pressed.
If we are supporting you to go home following a period
How to get equipment
in hospital, we will pay for you to use the Community Alarm
Equipment for short-term loan is available through the British
service for up to six weeks. You will be asked to pay for the
Red Cross Society loans service and is ideal if you need some
service if you want to use it for longer than six weeks, if you
equipment temporarily, for example, while a disabled relative
need it. The right equipment and assistive technology can
is on holiday with you or to try out before you buy. You can
make all the difference to feeling safe and getting your
phone them on: 01823 273746.
confidence back after an illness or accident. Phone us on:
People in Somerset have access to a website called AskSARA 0300 123 2224 for information or to ask for an assessment. We
that you can use to see what equipment is available locally to
can advise you about how to contact these services and also
you and how to obtain it. Please see our website for updates:
send you a leaflet to help you choose.
Advice from an independent occupational therapist
If you would like advice from an occupational therapist
you can visit one of the Independent Living Centres,
where you will be able to try out equipment and get
advice about what to buy. Or, you could ask a private
occupational therapist, who can come and see you in
your own home.
The British Association of Occupational Therapists has a
dedicated list of private occupational therapists. For more
information, phone the independent enquiry line on:
0800 389 4873.
Transport and travel
We offer a wide range of community and accessible
transport services for people living in Somerset. We
provide transport for community groups and people
whose needs are not met by normal public transport.
There are various schemes available depending on where
you live. The schemes offer a mixed fleet of vehicles, all
with disabled access.
Concessionary Bus Passes: Provide free bus travel,
subject to certain time restrictions, to anyone over 66 years
of age, or who is eligible on the grounds of disability. You can
request more information and a copy of the application form
by visiting: www.somerset.gov.uk/concessionary >>
17
TOTALCARE
ARE YOU HAPPY
WITH YOUR CARE
PROVIDER?
Registered with the Care Quality Commission, we offer high quality domiciliary
care. Our local team of qualified support workers can assist you to live safely
and independently in your own home.
The following services are available:
• Washing, bathing, showering,
shaving & oral care
• Dressing & Undressing
• Feeding and Meal Preparation
• Housework, Laundry & Shopping
• Sitting and Respite Care
• Toileting
• Getting up and going to bed
• Medication/Prescription
Collection
• Night care
• Accompanied Visits
• Palliative Care
• End of Life Care
TOTAL CARE
12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS
Tel: 01278 424514 or 07743 197798
www.totalcaresouthwest.co.uk
This Directory’s helpline 0800 389 2077 – information
on choosing and paying for care
[email protected]
Transport and travel continued
>> or by phoning: 0300 123 2224.
Community Transport Schemes: Can provide transport
for people or community groups whose needs are not met
by public transport. Charges will depend on which scheme
you use. For details of your local Community Transport visit:
www.somerset.gov.uk/communitytransport or phone:
0300 123 2224.
SLINKY transport services: An accessible bus service
that can be used for everything from health appointments
to shopping trips. A number of SLINKY services operate in
different parts of Somerset. To find out how to contact your
local SLINKY service, visit: www.somerset.gov.uk/slinky or
phone: 0300 123 2224.
We subsidise some bus services in Somerset. For
information about services and timetables, phone Traveline
on: 0871 200 2233.
Blue Badges
A Blue Badge helps people with severe walking difficulties
who travel as drivers or passengers, to park close to their
destination in on-street parking and some car parks. The
scheme is also for people who are severely sight impaired.
The charge for a Blue Badge is £10.
You can check your eligibility and apply for a Blue Badge on
the www.gov.uk website: www.gov.uk/apply-blue-badge
We will need information about you to decide whether
you are eligible.
You may need to see one of our occupational therapists
so that they can assess the difficulty you have with walking.
Get an online assessment
You can get a badge following the assessment if you:
•have a permanent disability that means you can’t walk or
have considerable difficulty walking;
•have a severe disability in both your arms, drive regularly
and have considerable difficulty operating parking meters
and ticket machines; or
•are a child under the age of three who needs medical
equipment with you at all times that cannot easily be
transported, or if you are affected by unstable medical
conditions and may require emergency treatment.
The Library Service
There are static and mobile libraries across Somerset,
providing everything from traditional books to DVDs and
CDs. Talking books are available in many libraries and
may be accessed free of charge by people who are blind,
partially-sighted, dyslexic or unable to hold printed books.
Library members may also download e-audio books
and e-books from: www.librarieswest.org.uk. You can
also phone the Enquiry Centre on: 01823 336370 to find
information on any subject.
Home Library Service: A free service for people unable
to visit a library themselves. It can include volunteers or a
mobile library delivering books to your home, someone
borrowing books on your behalf, or a residential home
receiving a collection of books.
Phone: 0300 123 2224 to register for the Home Library
Service or fill in an application form, which is available from
libraries and our website: www.somerset.gov.uk
Mobile Libraries: These follow scheduled routes. They
all have wheelchair access. For details, phone: 0300 123
2224, or you can see the schedules on our website.
Learning and Training
Somerset Skills and Learning provides a wide range of
courses for people of all ages, whether you want to get a
qualification, exercise your mind and body or discover a
new pastime.
These include everything from Nordic walking and fly
fishing, to courses to develop caring skills such as listening
and counselling and dementia care.
For more information you can phone: 0845 688 0488
or visit: www.learnsomerset.co.uk where you can search
for courses or download a brochure.
Somerset Choices
There are many more community support services that
may be right for you. Obviously we can’t list them all
in this Directory. If you have time, please look on the
Somerset Choices website, which is the community
services database for Somerset. It has a simple search
facility to assist you as you explore the website.
Visit: www.somersetchoices.org.uk
19
Making life easier in your home
In the living room
Plug with
handle
Chair raisers
BYRO
N
Easi - reach
WHAT YOU WHAT IS DIFFICULT
HAVE TO DO FOR YOU
Get in and
• Standing up from
out of chairs
sitting is difficult
SIMPLE
SOLUTIONS
• Block of foam in chair base
• Buy a new chair – get
professional help to make
sure the height is right
• Regular gentle exercise
• Get up regularly, to keep
mobile
COMPLEX
SOLUTIONS
• Buy electric riser
chair
MORE COMPLEX
SOLUTIONS
• Ready made chair
raisers if your chair is
low
Open and
close
windows
• Can’t reach windows
• Not secure to leave
windows open
• Move furniture out of the
way
• Gadget to open/close
window
• Environmental
controls
• Remove window
opener
• Install extractor fan
• Install new windows
Control
heating
• Can’t reach controls
for fire or heating
• Change switches
• Fit timer switch
• Install new or
additional heating
system
• Move heating controls
Switch lights • Can’t reach switch
on and off
• Switch is difficult to
use
• Light switch toggle
• Socket extension
• Handi-plugs
• Environmental
controls
• Move light switches
• Replace light switches
Keep warm
• Affording the fuel
• Carrying the fuel
• Control heating
• Insulate your home
• Get a grant
• Ask for a winter fuel payment • Change to a
• Use a trolley – if you can
cheaper heating
safely lift the fuel into the
system
trolley
• Replace the fire
Watch TV
• Hear the sound of
the TV
• Use subtitles
• See GP
20
• Get a room loop
• Request an
assessment for a
hearing aid
Making life easier in your home continued
In the bedroom
Pillow raisers
Easy grip
scissors
M T
W T
F S
S
Pill dispenser
Bed raisers
WHAT YOU
HAVE TO DO
Get in and out
of bed
WHAT IS DIFFICULT
FOR YOU
• Standing up from
sitting on the bed
• Difficult to move from
wheelchair to bed
• Bed is hard to reach
• Bed is too soft
SIMPLE
SOLUTIONS
• Move bed/furniture
• Leg lifter
• Raise bed
• Learn new techniques for
moving safely
COMPLEX
SOLUTIONS
• Hospital bed
• Buy an electric
adjustable bed
• Mobile hoist
• Ceiling track hoist
MORE COMPLEX
SOLUTIONS
• Fit grab rails
• Buy a new bed mattress
• Transfer board
Sit up in bed,
turn or roll
over
• Bed is too soft
• Bedding is too heavy
• Nothing to lean on
• Change bedding
• Learn new techniques
for moving safely
• Buy a specialised
mattress
• Drop-down rail
• Monkey pole
• Buy a bed cradle
• Buy a bed ladder
• Bed lever
• Pillow raiser
• Change mattress
Keeping
warm in bed
• Checking the safety of
your electric blanket
Getting
dressed
• Difficult to reach all of
your body
• Contact n (see key below)
for further information
• Contact n (see key below) • Consider care in
your own home
• Learn new techniques
for dressing
• Buy clothes with
different fastenings
Cut your nails
• Can’t reach feet
• Hard to hold scissors
• Opening bottles
• Remembering to take
tablets
• Easy grip scissors
• See the clock to tell
the time
• Buy a clock with larger
numbers
Take your
tablets
Read the time
• Ask pharmacist for an
easy to open bottle
• Keep a note when you
have taken a tablet
• Buy simple gadgets:
long handled shoe
horn; elastic shoe laces;
dressing stick; button
hook; stocking aids
• See a podiatrist
• Ask someone to
prompt you
• Get a pill dispenser with
days and times marked
• Buy a clock that ‘speaks’
n Customer Contact: 0300 123 2224
21
In the kitchen
Teapot tipper
Pan handle holder
Chopping board
with spikes
Perching stool
WHAT YOU
HAVE TO DO
Reach
cupboards
Use taps and
switches
Cutting,
chopping,
preparing
and cooking
food
Moving
around the
kitchen
Eating and
drinking
Laundry and
ironing
22
WHAT IS DIFFICULT
FOR YOU
• Cupboards are too high
or low
• Cupboards are too deep
• Cupboard doors are
too heavy
• Taps or switches are
too awkward
• Can’t reach taps
or switches
Liquid level indicator
Large handled
cutlery
SIMPLE
SOLUTIONS
• Re-arrange things in
cupboards/on surfaces
• Buy Easi-Reacher or
Handi-Reacher
COMPLEX
SOLUTIONS
• Lower or raise
cupboards
MORE COMPLEX
SOLUTIONS
• Alter spring in door
closers
• Fit tap turners
• Alter kitchen
• Change switches
• Raise or reposition
taps
• Fit lever taps or new
taps
• Food processor
• Perching/high stool
• Buy a trolley
• Work surface too high or
low
• Hard to grip packets
or jars
• Hard to grip knife
• Pans or kettles too heavy
to lift
• Not enough space
• Sit at a table
• Change height of
• Range of kitchen gadgets
work surface
available: knife with a thick • Make space under
handle; chopping board
work surface for
with spikes; pan handle
knees when sitting
holder; teapot tipper; lid
gripper.
• Re-organise furniture
• Adaptation to
kitchen
• Cutlery is hard to grip
• Food/plate keeps slipping
• Can’t carry food to table
• Can’t lift cup
• Washing machine is too
high or too low
• Putting up ironing board
• Large handled cutlery
• Non-slip mat
• Lightweight insulated cup
• Use a cup with two handles
• Wall-fixed ironing board
• Change washing
machine or iron
• Review mobility
equipment used
• Buy a trolley
• Raise/lower
washing machine
In the bathroom
Shower board
Grab rail
Raised toilet seat
Long-handled
sponges
Tap turners
WHAT YOU
HAVE TO DO
Wash hands,
face and
body
Have a bath
Toilet seat and
support frame
WHAT IS DIFFICULT
FOR YOU
• Turning the taps
• Standing at the basin
• Basin is too low or too high
• Can’t reach all parts of
the body
• Turning the taps
• Stepping into the bath
• Risk of slipping in the bath
• Getting up out of the bath
• Difficulty washing your back
Dry yourself
SIMPLE
SOLUTIONS
• Tap turners
• Long-handled sponge
• Flannel strap
• Strip wash
• Non-slip mat in bath
• Tap turners
• Buy a long-handled
sponge
• Half-step
COMPLEX
SOLUTIONS
• Raise or lower
basin
• Showers
MORE COMPLEX
SOLUTIONS
• Lever taps or new
taps
• Stool
• Bath lift
• Mobile hoist
• Ceiling track hoist
• Replace bath with
shower
• Convert bathroom
to a wet room
• Consider care in
your own home
• Hot air body dryer
• Grab rails
• Bath board
• Bath seat
• Lever taps or
new taps
• Floor is slippery
• Room is too cold
• Difficulty in drying body
Use the toilet • Toilet is too high or too low
• Difficult to clean yourself
• Flush lever is awkward
• Toilet is hard to get to
• Heat bathroom
• Non-slip mat
• Towelling gown
• Specialist toilet
• Raised toilet seat
• Combined toilet seat and • Alter position of
toilet
support frame
• Request short• Flush lever extension
term loan of
commode
• Change floor
covering
Clean teeth
• Toothbrush gripper
• Electric toothbrush
• Stool
• Shower board
• Shower chair or
stool
• Replace shower
controls
• Gripping the toothbrush
• Standing at the basin
Have a shower • Difficult to stand for long
shower
• Shower too high
• Shower controls are awkward
• Shower is slippery
• Not enough room to move
• Strip wash
• Non-slip mats
• Half-step
• Buy a commode
• Buy a portable
urinal
• Grab rails
n Customer Contact: 0300 123 2224
23
CL Lifestyles Home Care
Tel: 0845 459 0188
Quality Care at Home
Day Care
Night Care
Live-In Care
Services we provide:
• Dementia Care at Home
• Support and Assistance through the night
• Care and Support with day to day living
• Terminal Illness, Palliative Care at Home
• Live-In Care and Support – an excellent
alternative to residential care, with one to one support
CL Lifestyles Home Care is a family run care service with
strong ethics in care. Registered and providing quality care in
the community since 2007.
We feel the best attentive care and customer service is the least anyone
should expect from a care service.
For an information pack please call 0845 459 0188
or email [email protected]
or visit www.cllifestyles.co.uk
24
Care and support at home
Home care
Before you decide you need home care you should consider
and seek advice about equipment and adaptations. This
may reduce, or even eliminate your need for home care.
Home care services provide someone to help people
who are struggling to cope in their own homes with daily
activities, such as, cleaning and shopping and personal care,
including, getting in and out of bed, washing, dressing and
using the toilet. For people with additional needs, specially
trained staff are available. With the right help many people
are able to recover their independence after a crisis.
If you are frail, have been ill, or have just come out of
hospital, the short-term support of a home care worker
could be welcome. Also known as domiciliary care or care
at home, it is available to anyone, but is particularly aimed at
older people or people of any age with a physical or learning
disability, or a mental health condition. Agencies can also
help parents and carers of children with disabilities and
provide support to your own carer if you have one.
Care at home can be provided by private or voluntary
agencies or individuals. If you choose agency care, it will
be delivered by a small team of care workers. They must
be specially trained in areas such as manual handling, first
aid and food hygiene. Care workers will also have had
background checks with the Disclosure and Barring Service
(which used to be called the Criminal Records Bureau (CRB)).
Not all agencies provide the same services and charges
vary. Some agencies offer a night-sitting or even a live-in
service and some are also registered as nurses’ agencies,
meaning they can provide registered nurses, if needed.
All home care organisations that provide personal care
must register with, and be inspected by, the Care Quality
Commission (CQC), which makes sure that quality standards
are met by the service and that staff are appropriately trained
to do the job. You can ask the CQC for their last inspection
report regarding any agency you are considering. For more
information on CQC see page 37.
What if I move house?
If you have a personal budget from us and plan to move
home, please contact us so we can make sure that your
care arrangements continue when you move. This could
be for you and your carer if you have one.
If you are moving to another local authority area, for
example from Somerset to another county, with your
permission, we will let your new social services offices
know.
They may wish to contact you to talk about your care
needs before you move. We will provide them with your
care and financial assessment information, personal budget
allocation, and care and support plan so that they can
make sure the same level of service is ready for you when
you arrive in your new home.
They will probably contact you soon after you arrive to
make sure you are happy with the arrangements and to see
if anything needs to be changed.
For more information on personal budgets, see page 45.
Live-in care
Moving into residential care, where you have the support you
need and the companionship of others is the best solution
for some people. For others, staying in the family home with
its lifetime of memories and personal possessions is of greater
consideration.
Live-in home care is an alternative to residential care. It
allows you to retain control of your life and what is happening
around you. If you have any pets, they can continue to live
with you, and family and friends can still visit or stay.
There are many advantages of having one person to look
after you too. A live-in carer can get to know your routine
and do things the way you like them done. As well as help
with personal care and domestic chores, they can assist with
transportation and home administration, and you have
the reassurance that there is someone you can call on at
any time of day or night. As carers are often matched to
your needs and interests you also have the opportunity to
establish a one-to-one relationship with them and enjoy
their companionship.
Not only is 24-hour live-in care available on an on going
basis for people who need full-time support it can also be
provided on a short-term basis, for example, following a stay
in hospital or to provide a regular carer with a break.
Organisations providing live-in care will tailor the service
to suit you, but you need to be clear about what they will
charge you and ask for their service user guide.
25
How can
Way Ahead Care
help you?
Supporting you to live
independently in your
own home
We have a vast experience in supporting individuals with
little or no mobility, and specialise in designing services
for those living with Dementia and Alzheimer’s.
Offering a wide range of services from ‘pop in’ or
reassurance visits to more structured care provision.
Call us now for a FREE consultation
01823 321123
Or visit our website to learn more about how we can help
www.wayaheadcare.co.uk
Homecare Services by your local family run care provider
26
Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636
Care at home agency checklist
If we arrange your care and support we will use care
agencies that we have an existing contract arrangement
with. The agencies used will have been accredited to work
for us.
People who arrange and pay for their own care, either
© 2015 Care Choices Ltd
privately or through a Direct Payment (see page 45), are
able to choose their own worker or care agency. The
things in the list below may be useful to think about
when you are considering using the services of a care at
home agency.
Agency 1 £
p/h
Agency 2 £
p/h
Agency 3 £
p/h
Agencies
What experience does the agency have in your particular
field of need? Can they supply references for you to check?
1
2
3
How hard or easy would it be to make a complaint and
how are things then put right?
1
2
3
How long has the agency been operating?
1
2
3
Care at home agencies providing personal care must be
registered and inspected by the Care Quality Commission.
Ask to see a copy of their registration certificate or check
that they are listed on the CQC website: www.cqc.org.uk
1
2
3
How many carers would the agency assign to care for you
and would you see the same one every day? If not, how
does the staff rota operate and what happens if your carer
goes on holiday or is sick? Will you be told in advance that
a different carer will be attending?
1
2
3
How can you contact the agency in an emergency or
outside office hours?
1
2
3
If this is a private contract, ask for a copy of the agency’s
contract terms and read them carefully with someone you
trust. Get as much help as you can going over it and ask
any questions you may have before signing anything. The
Citizens Advice Bureau or Age UK could help with this.
1
2
3
Care workers
You should expect your personal preferences, dignity and
privacy to be respected. Discuss this with the agency and
ask how the most suitable care workers for your particular
needs are chosen. Can you talk to them before deciding?
1
2
3
Care workers should be fully trained or be in ongoing
training. Ask the agency about their training policies.
1
2
3
You will have a care and support plan prepared by the
agency that the care workers will work to. Ask how often
this plan will be reviewed by the agency.
1
2
3
Care workers must be checked with the Disclosure
and Barring Service (DBS) and have a criminal records
disclosure – make sure this is the case.
1
2
3
27
Untitled-1 1
08/04/2015 08:45
Live-in Care
Registered Charity No. 1014697
from £695 per week
Do you need a little
extra help at home?
Our highly skilled and caring staff provide a
personalised service across West Dorset and
South Somerset, ensuring you continue to
get the most out of life.
We work with everyone who requires care and
support in their own home, from young people
or adults with disabilities, to older people who
need a helping hand with their daily lives.
The alternative to Care Home admission.
Live-in Care enables anyone with care needs to
continue living in their own home with a
round-the-clock care worker.
For more information please visit our website
www.care-south.co.uk/homecare
or contact us directly
☎ 01460
270500
email: [email protected]
HOME CARE
28
| ASSISTED LIVING | RESPITE | NURSING | RESIDENTIAL | DEMENTIA
08000 121 247 | www.liveincare.info
Taunton - 01823 729 557
Home care providers
ABLE2ACHIEVE OFFICE RCPA
Yeovil
Tel: 01935 429430
AGINCARE UK LIMITED
Dorset
Tel: 01823 729557
ALLIED HEALTHCARE
Yeovil
Tel: 01935 412907 AMBER HOME CARE LTD
Near Radstock
Tel: 01761 412011 LDA
OP D YA
Advert page 28
OP D PD LDA MH SI YA AD
BUTTERFLY HOME HELP
Bath Tel: 01373 825951
C L LIFESTYLES CARE SERVICES
Wellington Advert page 24
OP D PD LDA MH SI YA
Tel: 0845 459 0188 OP D PD LDA MH SI YA
ASH HOUSE
Taunton
Tel: 01823 345612
BEAUCHAMP HOUSE HOME CARE
Taunton Tel: 01823 481500 BARNARDO’S SOMERSET FAMILY LINK
Taunton
Tel: 01823 413688
BLUE MOON CARE LIMITED
Taunton
Tel: 01823 289559
BUTTERFIELDS HOME SERVICES
Taunton
Tel: 01823 211112
Advert page 35
OP D PD MH YA
CAMBIAN LUFTON
MANOR COLLEGE
Yeovil
Tel: 01935 403120 LDA
OP
CANDLELIGHT HOMECARE RCPA
Advert page 35
Glastonbury OP D PD LDA MH SI YA AD
Tel: 01458 831201 Advert page 38
OP D PD SI YA
CARE SOUTH HOME CARE SERVICES RCPA
Advert page 28
Crewkerne OP D PD LDA MH SI YA AD
Tel: 01460 270500 PD LDA SI
YA
BLUEBIRD CARE RCPA Advert page 28
Bridgwater and Burnham
OP D PD LDA SI YA
Tel: 01278 488799
OP D PD LDA SI YA
Chard Tel: 01460 353184
OP D PD LDA SI YA
Frome Tel: 01373 463838
OP D PD LDA SI YA
Minehead Tel: 01643 459199
Street & Glastonbury Tel: 01458 570015 OP D PD LDA SI YA
OP D PD LDA SI YA
Taunton Tel: 01823 331194
Wells & Shepton Mallet Tel: 01749 372197 OP D PD LDA SI YA
OP D PD LDA SI YA
Wincanton Tel: 01963 476184
OP D PD LDA SI YA
Yeovil Tel: 01935 584184
BRUNELCARE DOMICILIARY CARE SERVICES
Bridgwater Advert page 35
OP D PD MH SI
Tel: 01278 439177
CAREWATCH WYVERN
Taunton
Tel: 01823 325554 OP D LDA SI YA AD
CARROLL’S HOME CARE
Minehead
Tel: 01643 707370 OP
CASTLE CARE WESSEX
Frome
Tel: 01373 836767 OP
CHURCHVIEW CARE SERVICES
Minehead
Tel: 01823 339906 LDA
CHURCHVIEW CARE SERVICES
Taunton
Tel: 01823 323451 LDA
CONVIVIUM CARE LIMITED
Holcombe
Tel: 01761 239029
OP D
Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
Bands
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol
RCPA Member of the Registered Care Providers Association Somerset - see page 56
Advertisers are highlighted
29
Respect • Commitment • Trust
just a call away night or day
We provide personalised care packages to suit your needs
• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week.
•
Family run business with over 25 years experience in providing homecare
•
We can help with anything from cooking meals, help with bathing and dressing and other duties.
www.lifelinehomecare.co.uk
Glastonbury Office 01458 832692
30
[email protected]
Frome Office
01373 823105
Home care providers continued
COUNTY NURSING LTD
Taunton
Tel: 01823 332411 OP D PD SI YA
CRIMSON HILL SUPPORT LTD
Taunton
Tel: 01823 255000 LDA
DRAKES PLACE
Wellington
Tel: 01823 662347
OP PD LDA SI YA
DUNSTER LODGE DOMICILIARY CARE
Minehead
Tel: 01643 800190 OP PD SI
LIBERTAS CARE LIMITED
Crewkerne
Tel: 01460 78726 LIFELINE HOMECARE
Glastonbury Tel: 01458 832692 OP D PD LDA SI YA
Advert page 30
LIFELINE HOMECARE – FROME
Advert page 30
Frome
Tel: 01373 823105
LIFEWAYS COMMUNITY CARE
Taunton
Tel: 01823 277500 D PD LDA MH SI
ENABLE SUPPORT SERVICES
Yeovil
Tel: 01935 845631
MANAGED CARE LTD
Langport
Tel: 01458 253738 FLOURISH COURT
Wells
Tel: 0333 400 8299 MENCAP – TAUNTON DEANE SUPPORT SERVICES
Taunton
Tel: 01823 288061
LDA
G.H. QUALITY CARE LTD
Bridgwater
Tel: 01278 445068 OP D PD SI YA
GATCHELL OAKS CARE (GO CARE)
Taunton
Tel: 01823 270694 OP PD SI
OP D PD MH SI
MENCAP – YEOVIL SUPPORT SERVICE
Yeovil
Tel: 01935 423232
LDA
MR FREDERIK JOHN EATON – MEADOW COURT
Taunton
LDA MH
Tel: 01823 270845 HOME INSTEAD SENIOR CARE
Taunton
Tel: 01823 211121
NAS COMMUNITY SERVICES (SOMERSET)
Highbridge
Tel: 01278 760555 HORTON HOUSE
Ilminster
Tel: 01460 250915
OP PD LDA MH SI YA
NEIGHBOURHOOD CARE HQ
Burnham-on-Sea Tel: 01278 320774 OP LDA MH SI YA AD
NETHERCLAY HOME CARE
Advert outside back cover
Wellington OP D PD LDA MH SI YA AD
Tel: 01823 668400 KYLEMORE CARE SERVICES LTD RCPA
Yeovil
OP D PD LDA SI YA
Tel: 01935 471751 NEWCROSS HEALTHCARE SOLUTIONS LIMITED
Taunton
Tel: 01823 282850
HOUSE OF ST MARTIN
Taunton
Tel: 01823 275662 LDA
OP D PD LDA MH
Bands
31
We can offer:
n
PERSONAL CARE
prepare & cook meals, medication prompting
n
n
n
SLEEP-IN SERVICE/WAKING NIGHT SERVICE
RESPITE
DOMESTIC SERVICES
shopping, laundry, ironing, help with daily tasks
n
TRANSPORT
appointments and day trips
n
GARDEN TIDYING
grass cutting, general maintenance
n
HOLIDAY CARE
companionship, holiday assistance
Contact us on:
01278 795342 or 07739 093653
e: [email protected]
32
For further information
please visit our website at
www.selecthomecaredirect.co.uk
Home care providers continued
NURSE PLUS AND CARER PLUS UK LTD RCPA
Taunton
Advert page 35
Tel: 01823 325013
SOMERSET LD SERVICES (1)
Frome
Tel: 01373 456500
LDA
OAKVILLE HOMECARE LTD
Frome
Tel: 01373 461438
SOMERSET LD SERVICES (3)
Yeovil
Tel: 01935 470600
LDA
OP YA
ONE TO ONE HOMECARE LTD
Wellington
Tel: 01823 674309 PRESTIGE NURSING LTD
Yeovil
Tel: 01935 433193 OP D PD LDA MH SI YA AD
QUALITY HOME CARE SERVICES
Wells
Tel: 01749 673452 OP D PD LDA MH
REYNARD CARE & SUPPORT AGENCY, THE
Minehead
Tel: 01643 708529
RUBY CARE
Taunton
Tel: 01823 480640 SELECT HOMECARE DIRECT
Highbridge Tel: 01278 795342 LDA YA
OP D PD LDA SI
Advert page 32
OP D PD LDA MH SI
SOUTH WEST INDEPENDENCE LIMITED
CARE AT HOME
Bridgwater
Tel: 01278 421844 OP D PD LDA MH SI YA
STERLING CARE PARTNERS LTD
Yeovil
Tel: 07969 460311 OP D PD SI YA
TOTAL CARE
Bridgwater Tel: 01278 424514 Advert page 18
OP D PD SI
VOYAGE (DCA) SOMERSET & DEVON
Bridgwater
Tel: 07964 249148
LDA
WAY AHEAD CARE - SOMERSET RCPA
Taunton Advert page 26
Tel: 01823 321123 WEY HOUSE NURSING HOME
Taunton
Tel: 01823 337391
SOMERSET CARE COMMUNITY
Chard Advert page 40
Tel: 01460 64439
Mendip
Sedgemoor
South Somerset
Tel: 01935 433246 Taunton Deane
Tel: 01823 447120 WOODRIFT
Chard
Tel: 01460 63918 OP D
SOMERSET DOMICILIARY AND FLOATING SERVICE
Minehead
Tel: 01643 708378 LDA
YOU FIRST SUPPORT SERVICES CIC RCPA
Martock
Advert page 32
Tel: 01935 823718
D PD MH SI YA AD
WISTERIA HOUSE
RESIDENTIAL HOME
Yeovil
Tel: 01935 822086 OP D
Bands
33
HUMANICARE
HUMANICARE
Quality service by
friendly & dedicated staff
helping to maintain your
independence.
Do you have concerns for a friend,
neighbour or family member?
Are they in need of, or approaching
a time when they will need,
a safe pair of hands?
Live-in Care
Assisting you 24/7
in your own home,
long or short-term.
Humanicare offer a cost effective alternative to
residential services.
•
•
•
•
•
•
•
•
•
•
Companionship & Sitting
Live in Services day/night
Meal Preparation & Cooking
Laundry & Ironing
Housework & Shopping
Home & Garden Maintenance
Assistance with paperwork
Medication/Prescription Collection
Accompanied Visits & Appointments
All Staff are CRB/DBS checked
T: 0330 123 1423
E: [email protected]
www.humanicare.co.uk
• Help with all aspects of Care • Companionship
• Personal hygiene – washing, showering, bathing
• Cooking • Medication • Housework • Shopping
• Respite • Accompanying to appointments
Our Carers are:
• Disclosure and Barring Service
(previously CRB) checked,
inclusive of ISA check
Registered with the
Care Quality
Commission
www.cqc.org.uk
• Reference checked
• Fully trained with
appropriate specialist training
Whatever your needs please call or e-mail
Tel: 01452 526150 or 0845 1550024 (local rate)
email: [email protected] www.rojene.co.uk
WHAT ARE THE CARE OPTIONS?
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF MUM DOESN’T AGREE?
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION:
0800 389 2077
34
Candlelight Care
Family-run company supporting the ones you care about.
We can help with almost anything!
•
•
•
•
•
Personal care
Companionship
Home from hospital support
Help around the house
Shopping and meals
• Overnight help
• Respite breaks for family carers
• Specialised help for children
and families, stroke, dementia
and end of life.
• Live-in Care
‘I feel I just have to write to say that you cannot be
praised enough for your kindness, efficiency and just
thoroughly good service. In this climate where so
often services do not come up to expectation,
this exceeded expectation. Thank you all.’
Mrs D & family, Wells
Wells, Shepton Mallet, Evercreech, Glastonbury,
Street, Chilcompton, Oakhill areas: 01458 831201
Wincanton, Castle Cary, Yeovil areas: 01935 817688
Bath and NE Somerset, Frome, Beckington, Nunney,
Norton St Phillip areas: 01225 776000
Registered with
CQC
www.candlelightcare.co.uk
Butterfly
Brunelcare Community
Services in Somerset
provide care and
support to adults in
their own homes
throughout Sedgemoor.
Professional Care
Family Values



01458 831201
Concerned a loved one is struggling with daily tasks?
Worried someone you know is not receiving the
support they deserve?
Are you frustrated by inconsistent care provision?
Please give us a call and perhaps we can help
01373 825951
www.butterflyhomehelp.com
You or a family member may require care & support during the
day, night or at weekends for short or long term assistance.
Our experienced Care Assistants are on hand to offer support with personal
care, getting up and going to bed, palliative care, companion care and
support and more, for the elderly, people with a learning or physical disability
or extra help following an hospital stay.
We offer a flexible service tailored to suit individual needs,
help maintain your independence in your own home and
have a person centred approach treating everyone with
dignity and respect.
How we can help:
• Personal care • Assistance with your medication • Domestic
• Preparing meals • Shopping • Assistance with paperwork
• Sitting Service (allowing carers to take a break) • Laundry
• Footcare (by trained therapists)
• Accompany you to appointments and days out
We offer an all-encompassing rate, so there are no extra
charges for evenings, weekends, bank holidays etc. All our
staff are fully trained and also vetted by the criminal
records bureau.
Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY
Tel: 01278 439177 Web: www.brunelcare.org.uk
For added peace of mind, we operate
an out of office hours on-call service.
For an informal chat call your local office -
Registered with the Care Quality Commission (CQC)
35
Housing with support, or care and support
Sheltered and retirement housing
Sheltered and retirement housing is suitable for people
who can live independently but provides the peace of
mind that there are some on-site support services available
that can be called on to provide low level support for short
or longer term needs.
There are many different types of sheltered schemes
and retirement housing, available both to rent and to
buy. They are provided by local councils and housing
associations. Schemes usually consist of between 15
and 40 dwellings. These may be bed-sitting rooms, selfcontained flats, bungalows or luxury apartments. The
complex is often built around a garden or communal
facility and is linked to a central control centre for security.
Some schemes are simply housing for older people
and linked to a community alarm. Most schemes have
a scheme manager or support co-ordinator/worker and
a community alarm service. There are often communal
facilities, such as a lounge, laundry, guest flat and garden.
Meals are not normally provided, but a few schemes
include a restaurant and some can arrange hot meals.
Private developers also build retirement housing for
older people, who are usually over 55 years, to buy or to
rent, or for shared ownership. They set their own entry
criteria for people with care and support needs.
Retirement housing is aimed at people with very
minimal support needs, while sheltered housing is for
people with higher level support needs, for example,
who can live reasonably independently but may need
some support with daily tasks. Often, people who move
into sheltered housing, through the enabling type of
service, find they can do more easily the things they were
struggling to do before.
Extra Care housing
Extra Care housing is a form of housing, similar to sheltered
schemes, with self-contained accommodation together
with some communal facilities.
In an Extra Care scheme, a higher level of care and
support package is available on site, so is suitable for
people who have care and support needs.
Extra Care allows you to live in your own self-contained
accommodation and have regular care and support needs
met by a designated team of care and support workers
including a night time on-site sleep-in member of staff who
can be available in an emergency.
The complex is often built around a garden or communal
facility and is also linked to a central control centre for security
and emergencies. There are also communal facilities, such as
a lounge, craft and day rooms, laundry, garden, guest rooms
and meals are available at most schemes at lunch time.
Housing-related support is now called ‘Pathways’
We commission ‘integrated support’ using two Pathways.
1. The Somerset Pathways to Independence (P2I) is a multiagency, integrated housing-related support service for
young people aged 16 to 25. It includes care leavers who
live in or have a local connection with, the Somerset area.
The service allows young people with housing-related
needs to progress along a pathway of personal goals until
they can live independently. But first and foremost, it will
try to prevent the need for a young person to step on to
the pathway at all, through targeted prevention measures.
The P2I Services will prevent youth homelessness and
enable the young people who are accommodated to
progress from support and supervision to independent
living by providing:
36
•targeted prevention and homelessness awareness through
education, information and advice;
•floating support that includes mediation and
reconciliation;
•emergency accommodation;
•supported accommodation;
•move on accommodation; and
•resettlement support.
2. The Somerset Pathway for Adults (P4A) provides an
integrated range of prevention, accommodation and
resettlement services for vulnerable people who are
considered to be ‘socially excluded’. These include people
with a criminal background, or who have been identified
as having poor mental health, or are sleeping rough,
Housing-related support is now called ‘Pathways’ continued
single and homeless and who need accommodation or
support to prevent homelessness so that they can be
independent long-term.
There is evidence that many people can be thought of as
temporarily socially excluded at different times in their lives.
Most people can deal with these situations through their
own resilience and resources.
The overall aim of the P4A is to provide vulnerable
people with a targeted support service. The service is
tailored to the person and focuses on them getting and
keeping somewhere appropriate to live. It also helps them
integrate into the community with support to identify
sustainable income routes, reducing a reliance on benefits,
with access to education, training and work related
activities, including volunteering. It is a priority for these
services to support people who do not have the resilience
or resources, either through themselves, or their family or
community, to overcome problems of exclusion and enable
them to find stability.
You can find more information and details of services in
Somerset at: www.somerset.gov.uk
Care homes
Types of homes
Sometimes people decide to move to a care home when
they are in a crisis and cannot work out how to get the help
they need to stay at home. Often people who are helped
through the crisis can keep living at home with the right
support.
Before considering moving into a care home, we
recommend you talk to us first to make sure that all other
options have been exhausted that could help you to
remain living independently at home, or in other suitable
accommodation. If this is no longer possible, moving to a
good quality care home may be the best option. These are
the types of care homes:
Residential care homes provide personal care, such as
washing, dressing, bathing and assistance with toilet needs, if
required. They do not offer nursing care. In some homes some
staff may only be ‘on call’ and not ‘on duty’ at night. Homes
with fifteen residents or more must have at least one member
of staff awake ‘on duty’ at night. Some provide specialist
care for people with mental health difficulties or physical
disabilities. If you have a health problem that needs a qualified
nurse, this care will be provided by the District Nursing Service
on the same basis as for people living in their own homes.
Care homes with nursing provide nursing care 24-hours a
day. Usually people living in these homes will be very mentally
and/or physically frail or immobile, and have health care
needs that can only be met by a registered nurse. Some offer
general nursing care for older people, while others specialise
in mental health or physical disability. Care homes with
nursing are often dual registered to provide both ‘residential
personal care’ and ‘nursing’ care. If you choose one of these
homes you won’t need to move if your condition changes.
Also, this type of home helps couples who may have
different needs to live together in the same home.
Care homes that specialise in supporting people who
have severe physical disabilities, learning difficulties or autism.
These care homes do not normally provide nursing care.
Specialised residential care homes are residential homes,
only available in Somerset, that specialise in assisting people
with a high level of dementia but who do not have nursing
needs.
Somerset Partnership NHS and Social Care Trust employ
Specialist Care Development Nurses (SCDNs) who support
residents in these specialised care homes and provide
advice and support to the care staff. They are involved in
discussing the needs of possible new residents to make sure
that the home is suitable for them, and also that the overall
dependency levels in the home can be managed by the
staff who work there. They will agree whether the home is
suitable for all new residents.
Listings of care homes and care homes with nursing
begin on page 64 of this Directory. Each listing details what
categories of care the home provides.
Checking quality
When considering care services, it’s always a good idea to
check a service’s inspection report and rating on the Care
Quality Commission’s comprehensive website:
www.cqc.org.uk
All care providers must be registered under a system
which brings adult social care, independent healthcare
37
Checking quality continued
and the NHS under a single set of essential standards of
quality and safety.
The Care Quality Commission (CQC) registers, inspects
and reviews all adult social care and healthcare services in
England in the public, private and voluntary sectors. This
includes care homes, care homes with nursing, home care
agencies and NHS services, amongst others.
Inspectors carry out a mixture of announced and
unannounced inspections looking at the quality and safety
of the care provided. They look at whether the service is:
Safe; Effective; Caring; Responsive to people’s needs; and
Well-led.
Inspection teams are led by an experienced CQC
manager and often include experts in their field. The team
may also include professional or clinical staff; Experts by
Experience; people who use services and carers.
Following an inspection, each care home and home
care agency is given a report of how it rates against
national essential standards of quality and safety. CQC
also rates the services as ‘Outstanding’, ‘Good’, ‘Requires
Improvement’ and ‘Inadequate’. By March 2016, CQC
expects to have rated every adult social care service in
England.
You can see each service’s rating and report on the CQC
website: www.cqc.org.uk, or ask the care provider you are
considering for a copy of their latest inspection report.
For any enquiries or to register a concern or a
complaint, phone CQC on: 03000 616161 or email:
[email protected]
The Care Quality Commission,
Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Care homes contracts – independent advice
It is advisable to consult a solicitor before signing any
contract, to make sure that the terms are fair and you
understand your rights and obligations.
You may also wish to take independent financial advice
from an organisation like Age UK or a Citizens Advice
Bureau.
The Law Society has lists of solicitors who specialise in
advice for older people.
Beauchamp House Nursing Home
Hatch Beauchamp, Taunton, Somerset, TA3 6SG
Beauchamp House is a Care South
home providing individual,
high quality nursing care by
well-trained, compassionate staff.
We offer all levels of nursing care,
from short term respite to high
dependency and palliative care.
“Beauchamp House is now the place I call home,
and costs less than I thought it would.”
Call us at Beauchamp House on
or visit
01823 481500
www.care-south.co.uk
Care South is a leading provider of residential and home care across the south of England. Registered Charity No. 1014697
38
Care homes checklist
Some questions to ask when considering a care home.
Home 1 ......................................................................................................................................................
£ ............... p/w
Home 2 ......................................................................................................................................................
£ ............... p/w
Home 3 ......................................................................................................................................................
£ ............... p/w
First impressions
1 2 3
• Who owns and runs the home?
• Is alcohol served or permitted?
• How many people live there?
• Are there smoking and non-smoking areas?
• Are staff warm, friendly, polite, clean
and respectful?
• What arrangements are there for religious
observance (for example, are places of worship
nearby/ Is there a prayer room)?
• Do the residents seem happy, active
and sociable?
• Can you handle your own money?
• Does the home feel homely and welcoming?
• Does a hairdresser/chiropodist visit?
• Is the home fresh, clean and comfortably
furnished?
• Are there arrangements for visiting opticians
and dentists?
• Is the home near your family and friends?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and arrange your own room?
• Is there an adequate number of staff day
and night?
• Is there a call system for emergencies?
• Can you control the heating in your room?
• Can you go out when you choose?
• Can you lock your room or is there a secure
place for valuables?
• Are visitors welcome at all times? Can they stay
overnight? Can I entertain them in private?
• Is there a separate dining room? Bar?
• Can visitors join you at meals? Is there a charge?
• Are there both adapted showers and baths?
• How much choice do you get about meals?
• Does the home have the right adaptations
and equipment to meet your needs?
• Is the food varied and interesting? Can you look
at a menu?
• Are all areas safe and accessible (for example,
for wheelchair users)?
• Can the home cater for your dietary needs?
• Can you have snacks or drinks any time?
In your room?
• Is there adequate provision for sight or
hearing difficulties?
• Can you continue to pursue your hobbies?
• Are the grounds/gardens attractive
and/or quiet?
• What activities and entertainment are organised?
• Are outings and holidays arranged? At what cost?
• Is it convenient for shops, public transport,
your doctor?
Fees and contract terms
• Can I bring some of my furniture and other
belongings with me?
• Does the home accept people paid for by the
county council?
• Can I have my own phone?
• Are residents involved in decisions on life
in the home?
1 2 3
• How much are the fees? Do they cover all
services available?
• Can I bring my pet with me?
• Can you get up and go to bed when you like?
• Does the home provide its own transport?
• Are the staff formally trained?
• Can you bring your own furniture and television?
• Are there any rules and restrictions
(for example, going out, returning)?
• Can I keep the doctor I have now? If not, what
choice of doctor do I have?
• Do staff have appropriate language
skills/knowledge?
• Will I have my own bath/shower/toilet?
Life in the home
• Can you make and take phone calls in
privacy and comfort?
1 2 3
• Under what circumstances will the fees change?
• Can you retain your own room if you are away?
• Can you have a short-stay or trial period?
• Will you be given a statement of terms on
admission?
• Are all procedures clearly spelt-out?
39
Delivering quality
care and support
Somerset Care is a leading not-for-profit organisation delivering quality care and
support across Southern England. We deliver residential and nursing care across our
26 care homes in Somerset, as well as supporting adults with physical disabilities at
our respite centre in Taunton.
We provide care and support to people living independently in their own
homes and under the name ‘Realise’ we also support adults with
learning disabilities to live independent and fulfilling lives.
Our services include:
• Residential and nursing care
• Care and support in your own home
• Realise – support services for adults with learning disabilities
• PETALS – specialist dementia support
• Home from hospital rehabilitation and reablement
• Companionship, respite and holiday support
• Complex care and clinical services
“
The home is a relaxed, warm place
and as much like ‘home’ as home
can be. The staff are wonderful
and are like an extended family,
nothing is too much trouble
and they really care about
the residents.
”
Shirley – daughter of a resident
For more information please contact us on:
0800 988 4337 or [email protected]
40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
www.somersetcare.co.uk
Choosing a care home
To decide which type of home would be right for you,
you should ask for a needs assessment. See page 42 for
an explanation of what an assessment is. A social worker
will carry out the assessment. Other professionals, such as
an occupational therapist, a district nurse or your doctor
will also be involved, with your permission. This will help
make sure you choose the type of home that would best
meet your needs.
If you are moving to a care home with financial help
from us you have the right to choose a home anywhere
in England, Scotland or Wales, as long as we agree that it
meets the following requirements:
•The home is suitable for your assessed needs. This
means we must be sure that the home can give you the
help your assessment shows you need. For example, a
residential care home will not be suitable if you require
regular nursing care. If we consider a home to be
unsuitable we will tell you why, and ask you to choose
another.
•There is a place available. We may be able to arrange for
you to move to another home while you wait for a place
to become available in the home of your choice.
•The home owner agrees to our usual contract
conditions. If they do not, you will be asked to choose
again.
•The home does not cost more than we usually pay for
the type of care that you need. If you wish to move to
a care home that charges more than this someone will
have to make up the difference – this is called a ‘top-up’
or ‘third party’ payment. See page 48 for more details.
At your assessment we can tell you about homes in
Somerset that provide the type of care that you need,
and which ones accept the amount that we usually pay.
Comprehensive lists of care homes and care homes with
nursing begin on page 64 of this Directory. In most cases
we will leave it to you, or someone else you have asked
to help you, to visit the homes you are interested in and
decide which one you like best. Your social worker can
help to arrange visits to homes if you do not have anyone
to take you.
If you do not want to choose, and you have no one
else who you would like to do it, you can ask your social
worker to arrange a place in a care home for you.
Things you need to think about
Every home should produce a brochure or service users’
guide to tell people about the service it provides and the
facilities offered to its residents.
Choosing the right care home is important. If you are
able to do so, visit more than one home before you make
up your mind. You may be able to spend the day, have a
meal and talk to people who live in the home and meet
some of the staff. This will help you make up your mind.
You may be able to have a trial stay before you finally
decide.
You should ask to see the Care Quality Commission
report before you visit and think about the things that are
important to you and what questions you want to ask.
When you visit a home take the care homes checklist on
page 39 with you.
How can we help you?
Independent Living Teams (Reablement service)
Somerset County Council and the NHS have ‘integrated’ some
of their staff into single teams, so that they can share their
different skills and provide a co-ordinated approach, to help
you regain your independence.
A team includes: a physiotherapist, a social care worker,
an occupational therapist, care workers and support workers.
Other support, for example from a district nurse, carers
support or support from staff skilled in mental health issues,
can also be arranged if you need it.
You may be recovering from an illness or surgery, or just
need help to do some of the things you used to be able to do.
Your GP or hospital doctor may refer you to this service if they
think you require the support the team can offer, or you can
contact them directly by phoning us on: 0300 123 2224.
The very experienced staff will talk with you and your
carer, if you have one, to understand you and what you
need, and then help to design and deliver a support plan
(see ‘Understanding you – assessments’ in the next section).
This may be from simply explaining how you can get further
support, for example housing advice, through to providing
you with equipment, physiotherapy support or care if they
feel it is needed. This is a short-term service, with the aim
that you will regain your independence in that time. Some
people may need some care and support for longer, the
team will talk to you about this and help you to make the
arrangements you need.
41
Understanding you – assessments
If you contact us, and we cannot provide the information
you need over the phone, we will ask someone to visit
you and talk to you, and the people who matter to you,
so that we can help you decide what you want to do
and how we can help. This process is called a ‘needs
assessment’ and is something everyone is entitled to.
We assess the need for adults of working age and older
people who have disabilities, mental health problems, a
sensory loss or general frailty, and can provide support
to people who are most in need. The aim is to actively
promote independence and choice and help people to
be self-reliant and live in their own homes for as long as
possible. When this is no longer possible we help people
to choose good quality supported housing or care homes.
Anyone can ask for a needs assessment, regardless of
their financial situation. The assessment and advice is free.
Some people may have to make a financial contribution
towards any longer-term care and support; for people
who can afford to pay this may be the full cost charged by
your chosen provider.
How to get an assessment You, or a friend, relative or a health professional like your
GP, can ask for an assessment by phoning us on:
0300 123 2224. A social care worker may come to see
you or the assessment may be carried out by phone first
and then followed up by a visit up to four weeks later,
depending how urgent your situation is. If you are in
hospital, the nursing staff can arrange for a social worker
to contact you, either during your stay in hospital, or on
your return home.
A needs assessment is a discussion to make sure that
we understand you, and are clear about what you need. It
includes finding out:
•what difficulties you have;
•what you can do for yourself;
•what things you cannot manage at all;
•what things you can’t manage now, but with some
support may be able to do in the future;
•who helps you now;
•what you think you need or would like to achieve; and
•the best way of meeting your needs.
With your permission we will also talk to people closely
involved with you, for example, your carer, family and
friends. Other professionals, such as an occupational
therapist, physiotherapist or district nurse may be
included as part of your assessment. This will make sure
you are given the right information to make choices
42
about your future.
At the end of your assessment you will help to write
your support plan. This will list all the things you need and
who will help you to do them. We may provide some of
this help, if you are eligible (see page 43).
If you are a carer (you provide regular and substantial
care to a relative or friend, and are not paid for it), you are
entitled to an assessment, even if the person you look
after doesn’t have help or funding from us. Services that
support you as a carer may be included in the care and
support plan of the person you care for or separately in
your own support plan. For more information on carers’
assessments, see page 9.
All the information you provide will be kept securely.
We will share relevant information with professionals like a
doctor or nurse unless you ask us not to.
Throughout your assessment you can always have
your carer, a relative, an advocate (see page 6) or a friend
present to support you.
The assessment will take account of your religious
beliefs and cultural practices.
What happens after the assessment?
There are many different ways you can receive help and
support. We will discuss the best way of doing this with
you. If you are eligible for our help towards paying for your
care and support (see page 43) you may want us:
•to buy services from other organisations for you; or
•to give you (or someone on your behalf ) money so that
you can arrange the help for yourself - this is called a
‘Direct Payment’ (see page 45).
If we pay for all or some of your care, we will regularly
review the help you get. If your eligible needs have
increased, we will consider additional help. Equally, we
will consider changing, reducing or stopping help from us
if you no longer need it or no longer meet the eligibility
criteria.
Occupational therapy assessment
If your assessment shows that you need specialist
equipment, for example a hoist and sling, or minor works
such as stair rails, then, following an occupational therapy
assessment, the team may provide the equipment free of
charge. Having the right equipment can often mean you
don’t need further care and support or it can reduce the
amount of support you need.
The occupational therapist will also be able to give you
some advice and information about the various housing
options available to you. This may include moving to
alternative housing or you may need major alterations
to your current home, such as putting in a stairlift or
wet-floor shower. If you need major alterations, the OT
team will ask your district council to consider you for a
Disabled Facilities Grant. The district council will ask you
for information about your finances and you may have to
pay towards the cost of the work. Adaptations that can be
considered for a Disabled Facilities Grant include:
•access - widening doorways for wheelchairs;
•bathroom adaptations;
•fixed overhead hoists;
•lifts – stairlift or through-floor lifts; and
•general alterations including permanent ramps.
If you are not eligible for a grant, the occupational
therapist will give you information and advice so that you
can make you own arrangements to adapt your home.
It is important that you do not start any work before
you have received grant approval from your district
council - you will not normally be entitled to any help for
work already undertaken.
Telehealth
These are devices that can support people with particular
long-term conditions, such as chronic obstructive
pulmonary disease, heart failure or diabetes. They provide
them with the ability to collect vital measurements
including weight, blood pressure and heart function. This
reduces the need for outpatient appointments and alerts
nurses and doctors to manage your health needs.
These devices can be used in people’s homes or in GP
surgeries. They rely on a control box collecting information
about the person’s condition from sensors, such as blood
pressure cuffs or scales. They are only provided following a
health care assessment of need.
Coping with a sensory loss
We have lots of information if you, or someone you know,
has a sensory loss. You can find this on our website:
www.somerset.gov.uk (search for ‘hearing and sight loss’).
We also have specialist sensory loss workers who can
talk with you and give you information and advice. Please
phone us on: 0300 123 2224.
Paying for care
Will we contribute towards your care costs?
Following your care assessment, we use national rules to
work out if you are eligible for us to help pay for any care
and support that you need. There are two sets of rules:
Care eligibility and financial eligibility.
2. As a result of your care needs you are unable to achieve
two or more of the things in the list below:
Care eligibility
The criteria are based on identifying how your needs
affect your wellbeing. If you meet all the following criteria
you are eligible:
•managing toilet needs;
1. Your care needs are due to a physical impairment or
mental impairment or illness.
•developing and maintaining family or other
personal relationships;
•managing and maintaining nutrition;
•maintaining personal hygiene;
•being appropriately clothed;
•being able to make use of your home safely;
•maintaining a habitable environment;
43
Will we contribute towards your care costs? continued
•accessing and engaging in work, training, education or
volunteering;
•making use of necessary facilities or services in the local
community including public transport and recreational
facilities or services; and
•carrying out any caring responsibilities an adult has for a
child.
3. As a result of not being able to achieve these things, it
has a significant impact on your wellbeing (please see
page 7 for a definition of wellbeing).
Financial eligibility
Please note financial eligibility criteria will change in April
2016. The following information is accurate until then.
If you are eligible following a care and support
assessment, we then need to complete a financial
assessment. If you have more than £23,250 in savings and
income you are not eligible. You will usually be asked to
make your own care arrangements and pay the full cost of
your care. Or you can ask us to make the arrangements for
you. We will charge you an arrangement fee for the time
it takes us to complete this for you.
If we can help you with the cost of care, you may be
asked to make a contribution - see below. There may be
things you want to do that we can’t pay for.
If you have care and support at home and are eligible
for financial support, we will work out how much it will
cost and allocate this money to you. This is your personal
budget. You will then have the opportunity to have this
money as a Direct Payment (minus your contribution) to
spend on meeting agreed objectives, or you can ask us to
manage your money for you (see page 45).
If you live in a care home please see page 46.
If you don’t agree with the decision, you can ask for it
to be looked at again.
Whether we contribute to the costs of your care or not,
we will always provide help and advice or direct you to
someone else who can help.
Working out your contribution
The Financial Assessment and Benefits Team
The person who assesses your care and support needs
may ask for someone from the Financial Assessment and
Benefits (FAB) team to arrange to phone or visit you.
This person will talk to you in confidence about your
income and capital. They will complete a benefits check
to make sure that you are receiving all the benefits that
you are entitled to. They also help people by completing
benefit claim forms, if they would like them to, and follow
up claims to check that payments have been made.
If you have any money, care or support provided by
us, they will work out how much, if anything, you should
contribute towards this.
This service is available to anyone who is receiving
support through us.
You can contact the FAB team by phoning us on:
0300 123 2224.
Will you have to make a financial contribution
towards care at home?
If you have over £23,250 in savings and income or choose
not to give details of your finances, you will need to buy
your care privately. We can help you to do this if you need
us to.
If you have under £23,250 in savings, a member of the
Financial Assessment and Benefit (FAB) team will visit you
to work out how much you can afford to contribute. They
will look at your savings, income and expenditure relating
to any illness or disability you may have. You may not
have to pay anything.
For more information see our information sheet
‘Working out your contribution towards your Personal
Budget’. This is available on the website:
www.somerset.gov.uk, or from your social care worker,
or by phoning us on: 0300 123 2224.
Attendance Allowance
This is a non-means-tested, non-taxable benefit from the
Department for Work and Pensions (DWP) paid at the
lower rate of £55.10 each week for people who need care
by day or night, and at the higher rate of £82.30 each
44
week for people who need care both during the day and
night. Everyone who needs care should claim this benefit.
However, if we are helping to pay the cost of your care,
this will affect your claim.
Personal budgets
Your personal support plan
When we visit you we will talk about the things you
would like to achieve to help you to be as independent as
possible. These are written into your care and support plan.
The plan lists the things you will arrange yourself, or ask
someone to do for you. It also lists any money, services or
equipment we have agreed to provide for you.
Option one
We can give you a contribution to your personal budget to
manage yourself, so that you can be flexible to make your
own support arrangements; but it must be used to achieve
the things written in your care and support plan.
If you choose this option, the money will be given to you
as a Direct Payment.
Your personal budget
A personal budget is a weekly amount of money allocated
to you to meet your assessed needs and objectives written
in your care and support plan. We currently have two ways
that your personal budget can be managed:
Option two
You can ask us to hold your personal budget for you and
we will organise your support for you. This is called a Local
Authority Managed Account.
You may also decide to have a mixture of both options.
How is my personal budget calculated?
When we visit you to talk about your care and support
needs we will also be able to roughly work out how much
any care and support will cost. This is called your ‘indicative
budget’. Knowing this will help you to start planning your
care and support plan.
We then work out how much you should contribute (see
page 44).
When your care and support plan has been completed,
we deduct what you have been assessed to pay to work
out our contribution.
Our contribution, added to your assessed contribution, is
your final personal budget.
Direct Payments
Direct Payments are money paid to people by the Council
who have assessed care and support needs so that they
can choose, arrange and pay for their own care and
support. Direct Payments make it possible to have more
choice and control over the type of help and support
needed, rather than using our contracted services.
If you qualify for help, the social care worker who
completes your needs assessment will explain Direct
Payments and how they work and give you information
to read. You can then take time to decide what you want
you to do. You must want to use the scheme and be able
to manage your care and support arrangements, and keep
information about how the money is used. You can ask
someone else to help you manage your Direct Payment for
you, such as a friend, family member or volunteer. You may
be thinking of employing someone to help you, this means
you will take on the responsibility of an employer so you
need to know and understand the rules that employers
must follow. We have organisations that can help you with
this (see below).
If you use the Direct Payments Scheme you will have
money paid into a separate bank account that is only used
for your Direct Payment. The money can be used to help
you with what you want to achieve. For example, this
could be personal care, support to use daytime activities or
respite care. You can buy help from an agency or employ
your own carers.
You cannot use your Direct Payment
•to buy equipment; or
•to pay for food, gas, electricity or other utilities.
You can receive a Direct Payment as well as benefits. Your
Direct Payment will not affect the benefits you receive. It is
not the same as Direct Payments from the Department for
Work and Pensions.
The Direct Payment Advisory Scheme
Independent advisory services are available to support
people who have Direct Payments. Everyone new to the
45
Direct Payments continued
scheme should meet, or talk, with one of their experienced
advisers. They can:
•be at the end of a phone if you need advice.
•visit you at home to explain the help they can provide;
When you join the scheme, an independent adviser will
be able to help you manage the paperwork for a short
time until you are confident with it. They will support you
through the whole process, from deciding whether or
not to use Direct Payments to setting up everything to
get going. The adviser is there to support you once your
arrangements are set up and if you have any problems or
concerns about employing your staff.
If you would like to know more about Direct Payments
or would like to have an assessment, you can talk to your
social care worker, if you have one, or phone us on:
0300 123 2224.
•discuss your responsibilities as a Direct Payment user;
•help you set up a Direct Payment bank account;
•help you recruit and employ staff;
•give you health and safety advice;
•help you set up a system for dealing with tax and National
Insurance for someone you employ;
•offer a payroll service, if needed;
•help and explain how to keep financial records to show
what you have spent; and
Paying for care homes
Will you have to pay the costs of a care home?
If you have capital or savings of more than £23,250 you will
have to pay for any care services you require, but you can
still ask us for a needs assessment to make sure the care
home is suitable. We will still provide help and advice.
If you have savings of less than £23,250 you may be
entitled to funding from us (see adjacent).
If you are moving into a care home, you may be entitled
to some of the following financial assistance and support.
If you ask for a Deferred Payment at a later date it will
start from the date we receive your application and will not
be backdated.
There is a standard fee of £500, to cover our
administration and legal costs of setting up the Deferred
Payment.
It is very important that you decide whether or not you
wish to ask for a Deferred Payment before the end of the
twelve-week period. We ask that you let us know by the
end of the fourth week so that we have time to set up your
Twelve-week property disregard
If your former home is included in your financial
assessment but your other capital is less than £23,250 and
your income is not enough to meet your care home fees,
we will help with the cost during the first twelve weeks of
permanent care, providing a social worker agrees that care
is needed.
Deferred Payments
After the twelve-week period, you can continue to receive
financial help from us by asking for a Deferred Payment.
What is a Deferred Payment?
If your property is taken into account you may enter into
a Deferred Payment agreement with us. This means we
will continue to pay the part of your care fees you cannot
afford after the twelve-week period ends, as a loan, to be
repaid later. This allows anyone who doesn’t want to sell
their property and wishes to explore others ways to pay
their fees, or who can’t sell it quickly enough, to pay their
care fees. The Financial Assessment and Benefits officer will
discuss this with you.
46
Paying for care homes continued
Deferred Payment. If we don’t hear from you we will stop
paying towards your care after this. You will become selffunded and will have to pay the full cost of your care direct
to the home.
If you apply for a Deferred Payment you, or your
representative, will need to sign our Deferred Payment
agreement. We will place a legal charge on your property
and will charge interest on the loan.
You do not have to sell your home if you don’t want
to. You may, for example, decide to use rental income to
increase the amount that you pay each week. This will
reduce the weekly payments made by us and the eventual
Deferred Payments debt.
Running out of money
If your capital is likely to reduce to £23,250, you must let
us know well in advance, as we will step in to help with
your care fees. We suggest that you let us know when your
capital drops to about £30,000 to give plenty of time to put
arrangements in place. We will complete a care assessment
and will normally make a contribution – this is described on
page 43. If the home you have chosen charges more than
this, you must find someone to help pay the difference
– this is called a ‘top-up’ payment. Whoever does this,
whether it is your family or a charity, they should realise
that they may have to pay this for some time. If there is no
one who can pay your top-up you could talk to the home
owner to see if they will reduce your current cost, or you
may have to find a cheaper home.
It is important that you understand your rights and
obligations before moving into a care home. There are a
number of financial products and specialist companies
who may be able to help. It is important to seek advice
before making a decision you cannot change.
NHS Nursing Care Contribution
If you need a nursing home, a specially trained nurse will
assess your nursing needs and the NHS will then pay the
cost of the nursing care part of your fees to the home.
Currently this is a flat rate of £112.00 per week. The NHS
does not pay for personal care.
This is not means-tested and is paid directly to the home.
NHS Continuing Care Funding
If you live in a care home with nursing (usually known as a
‘nursing home’) and have a high level of nursing care needs,
you may qualify for the full cost of your care home fees,
including board and accommodation, under the National
Framework for NHS Continuing Healthcare.
If you live in a residential home and need help from a
registered nurse, this will be free, covered by the NHS again.
If you wish to apply for Continuing Health Care contact:
NHS Somerset Continuing Health Care Team,
Wynford House, Boundary Way,
Lufton Trading Estate, Yeovil BA22 8HR
Tel: 01935 384000
What will you have to pay for your care?
Do you have more than £23,250 in capital and savings?
The value of your home is included when assessing capital
unless:
•your partner; or
•a relative who is over 60 or disabled; or
•a child under 16 who you or a former partner maintain;
still lives there.
No
Your local authority will contribute financially towards
your care costs if you cannot afford them.
How much?
To work out how much we will pay, you must first ask for a
care needs assessment. This will make sure the homes you
consider are suitable. To do this, phone us on:
0300 123 2224.
Your choice of care home will be limited to those
that accept our funding level. More expensive homes
will expect you to arrange a third party to ‘top-up’ the
difference (see page 48). You are not allowed to do this
yourself if your capital is below £23,250.
If you have savings of between £14,250 and £23,250
you will be expected to contribute £1 each week for every
47
What will you have to pay for your care? continued
£250 you have above £14,250, plus an amount from your
income.
If you have savings of less than £14,250 you will not
have to contribute from your savings but you will have to
contribute from your income.
Your social worker will ask a Financial Assessments
and Benefits (FAB) Officer to visit you to work out how
much you can afford to pay. Nearly everyone has to pay
something. Most people will contribute most of their
income and will be left with an amount for personal
expenses of £24.90 each week.
Yes
You should ask for a care assessment. This will make
sure the homes you consider are suitable. To do this,
phone us on: 0300 123 2224.
How much?
You will have to pay the full cost of your care, but we will
still give you help and advice.
If, apart from your property, your savings are less than
£23,250, we may be able to help with your care costs for
the first twelve weeks. After this time, any money from us
will be regarded as a loan and will need to be repaid once
your home is sold.
tested. If you have a private pension, only half will be
considered when you are assessed.
•Your assessment will be made up of two elements, a care
part and a financial one. A nursing home will generally be
more expensive than a residential home offering personal
care only.
Consider claiming:
•Income support; and
•Pension Credit.
Definitely claim:
Attendance Allowance, worth either £55.10 or £82.30 each
week depending on your care needs.
The FAB Officer who visits you to work out how much you
can afford to pay, will help you (and your spouse) to do this.
Moving into a nursing home?
•You will be eligible for the NHS Nursing Care Contribution –
currently £112.00 a week.
Always seek advice:
•Independent help is available to guide you through your
financial options. There may be a number of solutions to
retaining your capital while paying for care.
Whatever your circumstances:
Remember:
•If your partner still lives at home, they will not be means-
Fee levels in Somerset from April 2015
The maximum amount we usually pay ranges from
£359.67 to £457.47 each week for residential care and
£477.28 and £613.01 for nursing care, depending on your
needs.
To find out more, see our information sheet ‘Paying for
Residential Care’. This is available on our website:
www.somerset.gov.uk, from your social worker or by
phoning us on: 0300 123 2224.
Third party payments
If the care home you eventually choose costs more than the
rate we usually pay for a person with your needs, someone
will have to make up the difference. This extra payment is
often referred to as a ‘top-up’ or ‘third party top-up’.
Except in limited circumstances, the law states that you
are not allowed to make this additional payment yourself.
The responsibility for this often falls to a member of your
family or a benevolent sponsor such as a charity. Once this
person or organisation has been confirmed, they must sign
an agreement formalising the arrangement.
48
Whoever agrees to do this for you, it is important they are
made aware that the amount could increase in the future
and they must be confident that any increases will be met.
If payments stop for any reason, you should seek help and
advice immediately.
If a top-up stops, we may ask you to move to an
alternative home that accepts our fee level.
Because financing care is complicated, we advise you to
contact us to ask for specific advice and guidance based on
your circumstances and needs.
Support for people who lack capacity
The Mental Capacity Act requires us to assume that people
have capacity and can make decisions themselves, unless
otherwise established. A person will be given all practicable
help to make specific decisions before being assessed as
lacking capacity to make their own decisions. This includes
what may be considered as an unwise or unusual decision,
reflecting that everyone has their own values and beliefs
and preferences which may not be the same as those of
other people.
If we think a person may lack capacity to make a decision
even after being offered practical support then a social
worker or other suitably qualified person will carry out a
capacity assessment in relation to the specific decision to
be made.
Where it has been assessed that a person lacks capacity
for a particular decision, decisions will be made in their best
interest. Any restrictions as a result of this decision will be
in the person’s best interest and will be proportionate to
the likelihood of the person suffering harm as a result of the
decision.
Planning will always continue to involve the person as far
as possible, taking account of their wishes, feelings, values
and aspirations as well as their needs and wellbeing.
They may be supported and represented by family and
friends. If this is not possible an independent advocate
will be appointed. The advocate will represent the person,
speak for them and challenge the local authority’s decision
if necessary.
Financial assessments and charging
We will still charge people who have eligible care
needs but lack capacity. We will make sure they are fully
represented and decisions are in their best interest.
We will find out if there is an appropriate person to
represent them. This could be through:
affairs deputyship through the Court of Protection.
If there is absolutely no one else who can act for the
person, we will make an application to the Court of
Protection and assume the role as their deputy. The local
authority will apply to be the person’s Corporate Appointee
in respect of their welfare benefits with the Department of
Work and Pensions. We will charge an administration fee
for this service.
Until there is an appropriate person appointed and full
access to the person’s financial affairs can be obtained no
financial assessment will take place.
If there is no access to the person’s finances to make
care and support payments we can make these payments
as a loan until an appointee/deputy is in place and a full
financial assessment can be completed.
The following will apply:
•if capital is over £23,250, we will expect the full fee to be
repaid;
•if capital is less than £23,250 we will expect the assessed
contribution to be repaid;
•if benefits became available during the Corporate
Appointee-ship application period, we will expect them
to be repaid, backdated to when they became available;
•If there is a top-up there must be a relative willing to pay.
Do not assume that the resident will have enough money
to pay a top-up.
For more information on specialist care, see page 50 and
for information on solicitors, see page 53.
•Enduring Power of Attorney (EPA);
•Lasting Power of Attorney (LPA) for property and affairs;
•Lasting Power of Attorney (LPA) for health and welfare;
•Property and affairs deputyship under the Court of
Protection;
•Health and welfare deputyship under the Court of
Protection; or
•Any other person dealing with the person’s affairs (for
example, someone who has been given appointee-ship
by the Department for Work and Pensions for the purpose
of benefit payments).
If none of these are in place family members or their
solicitor will be encouraged to apply for a Property and
49
Specialist care
Dementia care
The term ‘dementia’ is used to describe a range of
progressive organic brain diseases. It describes a collection
of symptoms, including a decline in memory, reasoning
and communication skills, mood changes and a gradual
loss of the skills needed to carry out daily activities.
Alzheimer’s disease is the best-known form of dementia
and accounts for 62 per cent of dementias in England.
However, there are over 100 types in total.
Dementia can affect anyone irrespective of gender,
ethnicity or social class. Although dementia is commonly
seen as a condition of the elderly it also affects people
under 65, and people with learning disabilities are a group
at particular risk. The prevalence of early onset dementia
is higher in men, with late onset higher in women. It is
estimated that there are about 700,000 people in the UK
with dementia. In Somerset, there are estimated to be
8,125 people aged 65 and over and 153 people under 65
with dementia. These figures are projected to increase
to 13,088 people aged 65 and over and 175 people aged
under 65 by 2025.
Dementia Services in Somerset
These include services to support people with early onset
dementia, and care homes that offer a type of care for
people with dementia that is unique to Somerset called
‘Specialised Residential Care’. Somerset also has ‘Dementia
Advisors’, who can provide information to people
throughout their lives with dementia.
If you are worried about your memory, you should
begin by discussing your concerns with your GP.
Gladys gets the giggles
Residential & Dementia Care Home
Weston-super-Mare | Somerset
Acer House Care Home, on the Milton Road, is owned and run by Avery Healthcare and brings to
Weston-super-Mare elder care provision from a national company with an award winning reputation.
With daily activities, hotel standard interiors and dining, as well as the best in clinical care
Acer House offers: Generously proportioned en-suite bedrooms • Restaurant standard food
prepared daily by our own chefs • Vibrant lounges, comfortable quiet rooms & communal
dining areas • Hotel standard support services including a daily programme of therapeutic
activities • Landscaped gardens with raised beds • Hair salon and aromatherapy suite.
Come and see for yourself, call 01934 637 350.
Manager: Kate Sweeting | averyhealthcare.co.uk | [email protected]
50
Residential dementia care checklist
Things to look for in care homes specialising in dementia. Please use this in conjunction with the care homes checklist
on page 39.
Residents
The best indication of a good home is that the residents appear
happy and responsive.
3 Do they look cared for in their appearance
and dress?
Access
If the person with dementia needs, or is likely to need,
equipment or adaptations, you may want to check:
3 There is adequate signage and cues for different parts of the
home, such as dining room and bathroom.
3 Do staff compile life story books including photographs
and mementoes?
3 Are there rummage boxes around the home to stimulate
residents?
Staff
It is important to note if staff seem friendly and caring
towards residents and if they treat residents with respect.
3 Do they have any training and experience in dementia
care?
3 The home’s policy about locking external doors.
3 Will the person with dementia have a member of staff
particularly responsible for their care?
Bedrooms
3 Is there a member of staff you can talk to about your own
worries about the person with dementia?
You may want to find out if the person with dementia can have
a single room and whether:
Manager/head of home
3 Residents are encouraged to bring in some of their own
furniture and possessions to increase familiarity.
A manager who is caring as well as efficient can make all the
difference to a home.
Activities
3 Does the manager have a knowledge of dementia
and can they deal with difficulties that may arise in an
understanding way?
Residents should be stimulated without feeling stressed.
3 Are reminiscence activities available?
3 Are residents able to compile memory boxes?
3 Is there a full assessment at home before a resident
moves in?
Part of the Camelot Care Group
Award Winning Providers of Specialist
Nursing Dementia Care
At Camelot Care we pride ourselves on providing high quality person-centered care that
focuses on our central principles of Compassion, Dignity and Respect. Our homes provide:
✓ Purpose Built Accommodation with En-suite Shower Rooms
✓ Safe and Secure Environments
✓ Exceptional Care and Stimulating Daily Activities
Call 01823 666766 today to find out how
we can care for you or your loved one.
www.camelotcare.co.uk
e: [email protected] e: [email protected]
51
Mental health
When someone is worried about their mental health
they will usually visit their GP, who may refer them to
Somerset Community RightSteps, or if they require a
specialist mental health service, Somerset Partnership
NHS Foundation Trust.
Somerset Community RightSteps is a free and
confidential service to help people in Somerset access
appropriate mental health support quickly and easily.
Referrals will normally be made by GPs and other health
professionals, but if someone is concerned about their
emotional health and wellbeing they can contact the
service directly by phoning: 01278 727447.
We have a partnership agreement with Somerset
Partnership NHS Foundation Trust to provide social
care for adults of working age who have mental health
conditions, to help them make the most out of their
lives through a recovery-based approach. The Trust
also provides mental health services for young people
through a separate agreement with us (CAMHS service).
Staff provide support to help manage everyday living,
organise activities, employment and training to build selfconfidence, and to give encouragement to become part
of the local community and be more independent.
There is increased demand for home care for people
with mental health conditions, arising from greater use
of supported living instead of care home placements.
Like other specialist care services, this can be paid for (if
the person is assessed as eligible) with Direct Payments,
discussed on page 45.
Learning disability
The Government says that services for people with
learning disabilities should promote the following key
principles:
•respect people’s rights;
•actively promote people’s independence;
•make sure that people have, and are able to make
choices, in all areas of their lives; and
•create opportunities for people to be included, rather
than separated from society.
In Somerset, the Community Teams for Adults with
Learning Disabilities will assess people with a learning
disability to help understand what support they may
need. This could include, for example, help in the home,
access to work, or transitions from children’s services. The
teams have a range of specialist health and social care
professionals who can offer advice and guidance.
Increasingly in Somerset, adults with a learning
disability are supported to live in the community,
accessing ordinary housing and having support
consistent with their individual need.
The Learning Disabilities Service:
Mendip area – Tel: 01749 822899
Sedgemoor and West Somerset area –
Tel: 01278 455571
South Somerset area – Tel: 01935 470600
Taunton area – Tel: 01823 257908.
Physical disability
Our Physical Disability Service aims to help people aged
between 18 and 64 with a physical disability or sensory
impairment to maintain their independence by living in
their own homes and communities.
If you have a physical disability or a long-term illness,
52
we and other organisations can provide a range of ways
to support you and give you advice to help you live as
independently as possible in your own home.
Support is also available to help the person who looks
after you - your carer.
Essential information
This Directory’s free helpline
This Directory’s free helpline provides an independent
information and help service encompassing care and
accommodation. A personalised report can be generated
for you providing details of all home care, care homes
or care homes with nursing that meet your criteria with
supplementary information about choosing and funding
care.
One call to the freephone number: 0800 389 2077 will
enable the service to build a profile of exactly what type
of care you’re looking for, while taking into account your
personal needs and interests.
The website: www.carechoices.co.uk allows you to
search by postcode or region for care homes, care homes
with nursing and home care providers that meet your
requirements across the country. Your search can then
be saved and emailed to others. You can also view an
electronic version of this Directory on the site and have it
read to you by using the ‘Browsealoud’ function.
Whatever your care needs, this Directory, the Care
Choices helpline and website will be able to point
you in the best direction, however you would like care
information presented.
How solicitors can help
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney.
Some can also offer guidance on immediate and longterm care plans, making sure (if applicable) the NHS has
made the correct contribution to your fees.
Lasting Powers of Attorney (LPA) allow you to appoint
someone you trust to make decisions about your
personal welfare, including healthcare and consent to
medical treatment, and/or your property and financial
affairs. An LPA is only valid once it is registered with the
Office of the Public Guardian. It allows for a person of
your choice to make decisions on your behalf at a time
when you may be unable.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs
if they are incapable of managing their own affairs, if
they do not have a LPA. The Court procedure is presently
very slow and the fees are quite expensive so preparing
a LPA is always advisable, providing you have somebody
sufficiently trustworthy to appoint as your attorney.
An ‘advance directive’ allows you to communicate
your wishes about future medical treatment but it is not
legally binding. You may instead wish to make a living
will, officially known as an ‘advance decision’, setting out
treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed gift out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax
liability.
Long-term care: whether you remain in your own
home or move into sheltered or residential care, you may
qualify for financial assistance in the form of social care
and NHS-funded care and welfare benefits.
If you don’t have your own solicitor, ask your family
or friends for their recommendations. Contact several
firms, explain your situation and ask for an estimate of
cost and an idea of timescales involved. Many firms
will make home visits if necessary and will adapt their
communications to meet your needs. It’s important to
find a solicitor who specialises in this area of the law. The
Citizen’s Advice Bureau offers an advice service and will
be able to recommend solicitors in your area.
The Law Society has a list of solicitors who specialise in
working with older people. See their website
www.lawsociety.org.uk for more details.
53
Staying safe
We work in partnership with other health and social care
providers and the police to protect and safeguard adults.
Below are some examples of contacts you may find useful:
Age UK: For information on preventing falls, and for help
with making your home safe and secure, phone:
0845 643 4709.
Police Neighbourhood Watch: To contact local coordinators phone: 01823 363348 or email:
[email protected]
Fire Safety: For advice about home safety and to request a
free home safety visit, log on to: www.dsfire.gov.uk
Rogue Traders: Our Trading Standards team works with
other organisations to tackle ‘rogue traders’. If you have any
information about rogue traders we would like to know.
You can call Citizens Advice Consumer Helpline on:
0845 404 0506 or the Police on: 101. Advice on how to
avoid becoming the victim of a scam is available at:
www.gov.uk search for ‘scams’ (correct at time of writing).
Major Incidents: In an emergency, for example flooding,
we work with other organisations to provide services to
respond to major incidents and plan a response in advance.
We have produced an ‘Emergency Action Checklist’ for
householders with advice about what to do before, during
and after emergencies. To request a copy phone: 0845
345 9188 or visit our website: www.somerset.gov.uk and
search for ‘self-help’.
Somerset Direct: In Somerset we support people to
remain as independent as possible and we promote
independence and choice. As well as supporting adults of a
working age we support older people who have disabilities,
mental health needs and people who have a sensory loss.
We have a duty to try to protect adults aged 18 or above
who may be at risk of abuse. If an adult is not able to
protect themselves from abuse we call this safeguarding.
Safeguarding means protecting a person’s right to live
safely, free from abuse and neglect. Phone: 0300 123 2224
Safeguarding vulnerable adults
If an adult is not able to protect themselves from abuse we
call this safeguarding. Safeguarding means protecting a
person’s right to live safely, free from abuse and neglect. To
do this we work in partnership with other organisations, such
as health and social care providers and the police, to prevent
and stop abuse or neglect. We have a duty to protect adults
aged 18 or above who may be at risk of abuse.
How to get help
•If you, or someone else, are in immediate danger please call
the emergency services on: 999.
•If you or an adult you know may be at risk of abuse you can
phone us on: 0300 123 2224.
Making safeguarding personal to you
To help us respond to your concerns it is important for us to
know what you, or the person experiencing the abuse, want
to happen next. Our work with you will focus on what is
important to you, what you wish to achieve and in what way
we can help to keep you safe. There are times when we will
need to share information with partner organisations to help
improve your safety and wellbeing.
‘Safeguarding is everyone’s business’
If you are worried about a vulnerable person being abused
54
or neglected by others, please say something. Report your
concerns by phoning 0300 123 2224.
How can I report my suspicions of abuse?
If possible tell someone you can trust. This could be a:
•family member, or friend;
•police officer;
•member of staff;
•social worker or nurse;
•an advocate;
•someone in your local community, neighbour or church;
or
•call Somerset Direct: 0300 123 2224
What is abuse?
Abuse is a violation of a person’s human and civil rights by
any other person or people. It can consist of a single act or
repeated acts. It can happen anywhere by anyone. There
are different types of abuse, some of them are listed here:
•Physical abuse – including assault, hitting, slapping,
pushing, misuse of medication, imposing restrictions on
another person. Examples can be: injuries, bruises, broken
bones and burns.
Safeguarding vulnerable adults continued
•Domestic violence – including psychological, physical,
sexual, financial, emotional abuse; honour based
violence.
•Sexual abuse – including rape, indecent exposure,
sexual harassment, inappropriate looking or touching,
sexual acts to which the adult has not consented or was
pressured into consenting.
•Psychological abuse – including emotional abuse,
threats of harm, controlling, intimidation, coercion,
harassment, verbal abuse, cyber bullying, isolation or
unreasonable and unjustified withdrawal of services or
supportive networks. Examples could include: changes
in behaviour or mood or unexplained withdrawal from
normal activities and friends, family or community.
•Financial or material abuse – including theft, fraud,
internet scamming, coercion in relation to an adult’s
financial affairs or arrangements. Examples could
include: bills not being paid; sudden loss of assets,
friends or family threatening a person to gain access to
money.
•Modern slavery – slavery, human trafficking, forced
labour and domestic slavery.
•Discriminatory abuse –forms of harassment, because
of race, gender and gender identity, age, disability,
sexual orientation or religion.
•Organisational abuse – including neglect and poor
care practice within an institution or specific care setting
such as a hospital or care home or care provided in your
own home.
•Neglect and acts of omission – including ignoring
medical, emotional or physical care needs, failure
to provide access to appropriate health, care and
support or educational services, the withholding of the
necessities of life, such as medication, adequate nutrition
and heating.
•Self-neglect – this covers a wide range of behaviour
neglecting to care for one’s personal hygiene, health or
surroundings and includes behaviour such as hoarding
or not getting to medical appointments.
Who abuses and neglects adults?
Abuse is carried out by many different people including:
•relatives and family members;
•paid staff or professionals;
•neighbours or local residents; or
•volunteers and strangers.
Where does abuse happen?
Abuse can happen in many different settings, for example:
•in someone’s own home;
•in a care setting – hospital or residential home; or
•in a public place.
What happens when you tell us?
We take your concerns seriously and we will work with
partner organisations to help maintain your safety. We
may need to share your information with others if it helps
to protect adults from harm. You can expect to be told
before your information is shared.
We are interested to know what is important to you so
when possible we will speak to you, or your advocate, to
find out more and we will keep you informed about what
is happening.
If you are concerned about an adult at risk of abuse
please tell us:
•In an emergency call: 999.
•Non-emergency call to police: 101.
•Somerset County Council Somerset Direct:
0300 123 2224.
•Somerset County Council Emergency out of hours team:
01458 253241.
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
developed by the publisher
of this Directory
•
•
•
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
extra information, photos and direct website links for hundreds of providers
request a brochure
checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
55
Making a complaint
We hope you will be happy with the care and support
you choose for yourself or someone who matters to
you. However, there may be times when you wish to
raise a concern, make a comment or suggestion, or a
compliment about the support provided. This may be
about anything, from the way you feel you are treated by
staff to the food you are served.
You should feel free to make comments and
suggestions about possible improvements to your
surroundings and the services that have been provided.
All care providers are required to have a complaints
procedure and are actively encouraged to record
feedback received from service users. The best feedback
about a service comes from the people who use it or
have direct experience of it. If you have something you
feel should be said, then there are a number of ways you
can be heard.
All care providers should have their own easy to use
individual complaints policy. If you are concerned about
the care that you, or a friend or relative is receiving, it
makes sense to speak to the manager of the service
about your concerns before you take any further action.
The problem may be resolved quite easily once they are
made aware of it. However, if you need to make a formal
complaint, you should first contact the registered owners
of the service.
If the care is being provided by an independent
agency or organisation, ask to speak to the person who
handles their complaints and feedback. They have a duty
to respond to any complaints made. If you are not happy
with the way your problem has been dealt with, contact
the Care Quality Commission (CQC), Citygate, Gallowgate,
Newcastle upon Tyne NE1 4PA, Tel: 03000 616161.
If your concern or complaint is about us or any of our
staff members, please contact your social worker (or the
service user’s social worker) first. Or, if you are not sure
who to contact, then please contact the Adults and
Health Customer Experience Officer, Floor B2 East, County
Hall, Taunton TA1 4DY or phone: 0300 123 2224.
You can also, at any time, contact the Local
Government Ombudsman who can offer you guidance
and support about making a complaint.
Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Tel: 0345 015 4033
(Monday to Friday, 8.30am to 5.00pm)
The Registered Care Providers Association Ltd
Founded in 1981 as a professional association, the
Registered Care Providers Association Ltd (RCPA Ltd)
represents proprietors, managers and employees of care
providers in Somerset and the surrounding area, whether
services are private, voluntary, domiciliary or residential.
Members work with the elderly, as well as adults with a
variety of physical and learning disabilities.
RCPA Ltd provides a valuable gateway, helping the
exchange of information and ideas and fostering best
practice amongst members. Acting as a voice for care
providers, RCPA Ltd aims to represent the views of all
members, bringing their concerns and queries to the
attention of service commissioners as well as government
and regulatory bodies.
Amongst the association’s aims is the wish to represent
the interests, views and concerns of people involved with
providing care in the Somerset area.
56
RCPA Ltd also aims to provide members
easy access to information and advice
on any matter relevant to the provision
of care and to develop, monitor and
evaluate care strategy and policy and to
disseminate information to members.
RCPA Ltd works in partnership with other agencies and
organisations to ensure the continued provision of high
quality care in Somerset. Members are marked with a
RCPA throughout the listings in this Directory.
For details about joining the Registered Care
Providers Association Ltd, please contact:
Jenny Critchard Tel: 01823 351630
Web: www.rcpa.org.uk
Other initiatives
‘Tell Us Once’ service
A free and simple service to help you tell us that
someone has died.
When someone has died, there are a lot of people who
need to be told, at a time when you probably feel least
like doing it. Our Registration Service provides a service
which we hope will make things easier for you. This
service means that when you tell us about a death, we
can then contact other organisations on your behalf.
How the service can help you
After someone has died, one of the first things that
must be done is to legally register the death with the
Council’s Registration Service. Once that’s done, several
other organisations may still need to be contacted and
given the same information. To save you time and worry,
Somerset’s Registration Service offers a free service which
can pass this information directly to a number of other
government departments and local council services.
How you can contact us to use the service
All Registration Offices in Somerset will automatically offer
the ‘Tell Us Once’ service when you make an appointment
to register a death. You can find contact details and
opening hours for all of the Registration offices in
Somerset at: www.somerset.gov.uk/tellusonce. Or, you
can phone: 0300 123 2224 for information about your
local office. The website also tells you more about what
information you will need to give us to register a death,
and also the services involved in the partnership of ‘Tell Us
Once’.
NHS 111
Anyone in Somerset can phone ‘111’ to access urgent
healthcare services. The service builds on the expertise of
NHS Direct. The free to call number is available all day, every
day to respond to people’s healthcare needs when:
of highly trained call advisers who will be supported by
experienced nurses. They will use a clinical assessment system
and ask questions to assess your needs and determine the
most appropriate course of action including:
•they need medical help fast, but it’s not a 999 emergency;
•callers who are facing an emergency will have an ambulance
dispatched without delay;
•they don’t know who to call for medical help or they don’t
have a GP;
•they think they need to go to Accident and Emergency or
another NHS urgent care service; or
•callers who can care for themselves will be provided with
information, advice and reassurance;
•they require health information or reassurance about what
to do next.
•callers who require further care or advice will be referred to a
service that has the appropriate skills and resources to meet
their needs, for example, a pharmacy or their GP; or
When you phone you will talk with someone from a team
•callers who require services outside the scope of NHS 111 will
be provided with information about an alternative service.
Healthwatch Somerset
Healthwatch Somerset is the local consumer champion
for people of all ages, taking equal account of both health
and social care issues.
The work of Healthwatch breaks down into the
following main strands:
•actively consulting with, and listening to what local
people think about local health and social care services;
•supporting volunteers to conduct ‘Enter and View’ visits
of health and care facilities;
•creating clear and timely information about what is
working well and what needs to change, to enable
stakeholders to make necessary changes.
Healthwatch Somerset has a statutory place on the Health
and Wellbeing Board, sharing evidence and feedback
on what people think about their health and social care
services to make sure that these services meet the needs
of, and are shaped by, local communities.
Healthwatch works on behalf of the whole of the
community – children, young people and adults and
needs people to tell it what’s going on in the health and
social care services in their area. Healthwatch can tell
services about patient experiences of care and hold them
to account; it can also enter and view services such as
care homes and hospitals, observe what is happening and
57
Healthwatch Somerset continued
report back to commissioners.
People can feel excluded from services, so Healthwatch
also has a signposting function to navigate the health and
social care system. Healthwatch Somerset is independent,
transparent, accountable and powerful, with the strength
of the law and the national influence of Healthwatch
England behind it.
The Care Forum has been commissioned to deliver
local Healthwatch in Somerset. Contact them at:
Healthwatch Somerset
c/o Somerset Rural Youth Project
Unit 2 Suprema Estate, Edington, Bridgwater TA7 9LF
Telephone: 01823 751403
Web: www.healthwatchsomerset.co.uk
Useful local and national contacts
ADVOCACY
DEMENTIA
Somerset Total Advocacy
51 Staplegrove Road, Taunton TA1 1DG
Tel: 01823 339494 Fax: 01823 339492
Alzheimer’s Society
The Alzheimer’s Society run Memory Cafés and Singing for
the Brain groups throughout Somerset for carers and the
people they care for.
Tel: 0117 967 2975
Web: www.alzheimers.org.uk
CARERS
Compass Carers
Dedicated support service for carers across Somerset.
11-12 Belverdere Trading Estate, Taunton TA1 1BH
Tel: 01823 255911 Monday to Friday 9am to 5pm
Web: www.compasscarers.org.uk
Carers UK
The voice of carers.
Advice line: 0808 808 7777 Email: [email protected]
Web: www.carersuk.org
Princess Royal Trust
The UK’s largest provider of comprehensive carers support
services.
Unit 14, Bourne Court, Southend Road
Woodford Green, Essex IG8 8HD
Tel: 0844 800 4361 Email: [email protected]
Web: www.carers.org
58
Alzheimer’s Society
The UK’s leading care and research charity for people with
this disease.
Devon House, 58 St Katharine’s Way,
London E1W 1JX
Tel: 0207 423 3500
Helpline: 0300 222 1122
Web: www.alzheimers.org.uk
DIRECT PAYMENTS
Enham
Somerset Direct Payments Advisory Service.
Enham (Head Office) Enham Place, Enham Alamein,
Andover, Hampshire SP11 6JS
Tel: 0845 504 6229
Web: www.enham.org.uk
Useful local and national contacts continued
DISABILITIES
AskSARA
Somerset’s version of AskSARA, the online guided selfassessment tool, provides local advice to help daily living
and signposts people to local equipment providers.
Web: www.somerset.gov.uk/asksara
Compass Disability Services
An organisation of disabled people working through
consultation, representation, research and service provision
to improve access to all services and facilities.
11-12 Belverdere Trading Estate, Taunton TA1 1BH
Tel: 01823 282823 Minicom: 01823 255919
Web: www.compassdisability.org.uk
Disabled Living Foundation
National charity providing advice on mobility and disability
aids, daily living equipment.
380-384 Harrow Road, London W9 2HU
Helpline: 0845 130 9177
Web: www.dlf.org.uk
DRUGS AND ALCOHOL
Somerset Drug and Alcohol Partnership
Tel: 0300 303 8788
Web: www.somersetdap.org.uk
Turning Point
Provide a range of drug and alcohol services, helping you
recover from addiction and gain control of your life.
Area Offices
Bridgwater: 01278 456561
Frome: 01373 475560
Taunton: 01823 328463
Yeovil: 01935 383360
HEALTH
End of Life care
Web: www.nssomersetendoflifecare.nhs.uk
Motor Neurone Disease Association
A charity for assisting people with Motor Neurone Disease,
equipment, wheelchairs, beds, stairlifts, financial difficulties
and general care.
Tel: 01604 250505
Web: www.mndassociation.org
MS (Multiple Sclerosis) Society
For assistance and advice about Multiple Sclerosis.
Tel: 0208 438 0700
Web: www.mssociety.org.uk
Somerset Cancer Care Support Group
Somerset Cancer Care Support Group meets every Tuesday
10am to midday at Robin Close Community Hall, Robin
Close, Bishops Hull TA1 5EU.
For more information about attending the group or
volunteering for the group phone St Margaret’s helpline:
0845 070 8910
HOME IMPROVEMENT HELP
Aster Living
Can help with small or major adaptations to your home,
repairs and improvements and home safety checks. Aster
also offer supported housing schemes, including Extra Care
and retirement homes.
Aster Living Head Office
Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ
Tel: 01380 829000 Fax: 01380 735400
Text: 07720 700200
Web: www.ridgewaycommunity.org.uk/welcome
Aster Living Help at Home
Web: www.asterliving.co.uk/services/help-at-home
INDEPENDENT LIVING CENTRES IN THE SOUTH WEST Disabled Living Centre (DLC)
The Vassall Centre, Gill Avenue, Fishponds
Bristol BS16 2QQ
Tel: 0117 965 3651
Monday to Friday by appointment only.
Free to residents of Bristol, South Gloucestershire, North
Somerset, Bath and NE Somerset. There is a fee of £25.00 for
assessment if you live outside these areas.
>>
59
The Cyder Barn
A relaxing atmosphere with high standards of care...
A beautifully converted former Blacksmith’s workshop,
cottage and barn. The Cyder Barn is pleased to be able
to offer 38 en-suite rooms (including 2 doubles) with
direct access into the landscape gardens and courtyard
with some having views across the orchard. The
Cyder Barn offers a relaxed and homely environment
and provides excellent standards of care, activities,
entertainment and home cooked food for elderly clients
looking for day care, long or short-term respite care or
permanent care.
West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945
www.thecyderbarn.com
Careford Lodge
A relaxing atmosphere with high standards of care...
Careford Lodge is a purpose built Residential home set
in 5 acres including a paddock to enable residents to
enjoy the horses and the country views. The registered
manager, Lorraine, has been with the home for over
10 years and has a team of loyal and trained staff. All
rooms are a generous size having a full en-suite and
60
some with complete wet rooms. The gardens and general
maintenance are kept to a high standard and a qualiﬁed
chef runs the kitchen with innovative menus. Regular
outings are arranged and daily activities organised.
For any questions and enquires please contact the
address below.
Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592
www.carefordlodge.com
>> Independent Living Centre
St George’s Rd, Semington, Wiltshire BA14 6JQ
Phone in advance to make an appointment:
01380 871007
Independent Living Centre
Isca House, Haven Road, Exeter EX2 8DS
Wednesday, drop in between 10am and 1pm.
Otherwise by appointment only.
Tel: 01392 687276.
Somerset Dementia Adviser Service
The Somerset Dementia Adviser Service can tell you where
to find the information you need, not only about your
illness but also the best services for you in Somerset.
Tel: 01935 473597
South Somerset MIND
Markwick Centre, Dampier Street, Yeovil BA21 4EN
Tel: 01935 474875
Web: www.southsomersetmind.co.uk
LEGAL ADVICE
OLDER PEOPLE
The Law Society
Help with finding a solicitor near you who specialises in
advice about care.
Web: www.lawsociety.org.uk
MENTAL HEALTH
Mencap
The UK’s leading charity for people with a learning disability
and their families.
123 Golden Lane, London, EC1Y 0RT
Tel: 0207 454 0454
Web: www.mencap.org.uk
Mind Association
Supports people with mental health problems and
promotes good mental health in the community.
15-19 Broadway, Stratford, London E15 4BQ
Tel: 0208 519 2122
Web: www.mind.org.uk
Mindline
Out of hours phone support service.
Taunton and West Somerset MIND
The Market Building, Canal Road,
Taunton TA1 1PN
Tel: 01823 334906
Helpline: 01823 276892
Web: www.mindtws.org.uk
Somerset Community RightSteps
Tel: 01278 727447
Age UK
Freepost RTAC-TELC-RHAK, Age UK Advice, Linhay House
Ashburton, Devon TQ13 7UP
Advice line: 0800 169 6565
Web: www.ageuk.org.uk
Age UK Somerset
Provides a range of services, projects, advocacy, emotional
and practical support to older people 65 years and over,
their relatives and carers.
Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ
Tel: 0845 643 4709
Web: www.ageuk.org.uk/somerset
Aster Living Home from Hospital
Tel: 01823 692900
Web: www.asterliving.co.uk/your-life/home-fromhospital
British Red Cross - Home from Hospital Service
Short-term help after a stay in hospital.
Red Cross House, Livingstone Way, Taunton TA2 6BD
Tel: 01823 273707 or 0845 331 5000
Web: www.redcross.org.uk
Care Aware
Advisory and advocacy service specialising in elderly care
funding advice.
PO Box 8, Manchester M30 9NY
Tel: 0161 707 1107
Web: www.careaware.co.uk
>>
61
>> Care Choices
Publishers of this Directory, Care Choices also run a free
helpline, designed to generate reports of care providers
which match your specific needs.
Freephone: 0800 389 2077
Web: www.carechoices.co.uk
Independent Age
Speak to an adviser for free and impartial advice on home
care, care homes, NHS services, housing and other issues.
Lines are open Monday to Friday from 10am - 4pm.
Tel: 0800 319 6789
Web: www.independentage.org
The Relatives and Residents Association
Advises older people needing, or living in, residential care
and their relatives.
24 The Ivories, 6-18 Northampton Street,
London N1 2HY
Advice Line: 0207 359 8136
Web: www.relres.org
SENSORY LOSS
deafPLUS
Provide advice, advocacy and life skills.
Tel: 01935 415880
Web: www.deafplus.org
Somerset Sight
A charity that helps visually impaired people in Somerset.
Northfield House, 51 Staplegrove Road, Taunton TA1 1DG
Tel: 01823 333818
Web: www.somersetsight.org.uk
OTHER ADVICE
Care Quality Commission (CQC), The
Regulator and inspector of all care services.
For general enquiries contact:
The Care Quality Commission
Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Tel: 03000 616161
developed by the publisher of this Directory
•
•
•
•
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
62
To register a concern or complaint about a care provider
contact:
The Care Quality Commission
Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG
Web: www.cqc.org.uk
Citizens Advice Bureaux
Free, independent and confidential advice.
Web: www.citizensadvice.org.uk
•Mendip
5 King Street, Frome BA11 1BH
Tel: 01373 465496 Email: [email protected]
Web: www.mendipcab.org.uk
•Sedgemoor
The Lions, West Quay, Bridgwater TA6 3HW
Tel: 01278 455236
Web: www.sedgemoorcab.org.uk
•South Somerset (Yeovil)
40-42 Hendford, Yeovil BA20 1UW
•Taunton
Sussex Lodge, 44 Station Road, Taunton TA1 1NS
Web: www.tauntoncab.org.uk
West Somerset Advice Bureau
Market House Lane, Minehead TA24 5NW
Tel: 01643 704624
Web: www.westsomersetadvice.org.uk
Somerset Choices website
The community information database for Somerset.
Web: www.somersetchoices.uk.org
DISTRICT HELPLINES
Deane Helpline
The Control Centre, Kilkenny Court, Station Approach
Taunton TA2 7QL
Tel: 01823 257185
Web: www.tauntondeane.gov.uk
Mendip Helpline
Aster Living, Flourish House, 2 Cathedral Avenue
Wells BA5 1FD
Tel: 0333 400 8222
Sedgemoor Lifeline
Sedgemoor District Council, King Square, Bridgwater TA6 3AR
Tel: 01278 435776
South Somerset Careline
Houndstone Park, Abbey Manor Park, Yeovil BA21 3RL
Tel: 01935 479815 Web: www.southsomerset.gov.uk
Soldiers, Sailors, Airmen and Families Association
(SSAFA)
Help and support for people who serve in our Armed
Forces, people who used to serve and their families.
SSAFA Forces Help Office, c/o Building 513, Speckington
Lane, RNAS Yeovilton, Ilchester, Yeovil BA22 8HT
Web: www.ssafa.org.uk
SOMERSET’S DISTRICT COUNCILS Mendip District Council
Cannards Grave Road, Shepton Mallet BA4 5BT
Tel: 01749 648999
Web: www.mendip.gov.uk
Sedgemoor District Council
Bridgwater House, King Square, Bridgwater TA6 3AR
Tel: 0845 408 2540
Web: www.sedgemoor.gov.uk
South Somerset District Council
Brympton Way, Yeovil BA20 2HT
Tel: 01935 462462
Web: www.southsomerset.gov.uk
Taunton Deane Borough Council
The Deane House, Belvedere Road, Taunton TA1 1HE
Tel: 01823 356356
Web: www.tauntondeane.gov.uk
West Somerset Council
West Somerset House, Killick Way, Williton, Taunton TA4 4QA
Tel: 01643 703704
Web: www.westsomersetonline.gov.uk
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Care home listings
West Somerset care homes
op
GLEN LYN
2 Tregonwell Road, Minehead,
Somerset TA24 5DT
Tel: 01643 702415 OP
GOLDEN GORSE RESIDENTIAL CARE HOME
4 Alexandra Road, Minehead,
Somerset TA24 5DP
Tel: 01643 702767 LDA
OP D
MAYFAIR RESIDENTIAL HOME RCPA
25 The Avenue, Minehead, Somerset TA24 5AY
Tel: 01643 706816 MH
BANBRIDGE HOUSE
3 The Esplanade, Minehead,
Somerset TA24 5QS
Tel: 01643 702275
BLENHEIM LODGE RCPA
North Road, Minehead, Somerset TA24 5QB
Tel: 01643 703588 CROFT HOUSE RCPA SRC
Bridge Street, Williton, Somerset, TA4 4NR
Tel: 01984 632536 Advert page 40 DANESWOOD CARE HOME RCPA
Cuck Hill, Shipham, Winscombe,
Somerset BS25 1RD
Tel: 01934 843000 OP
NORTHFIELD HOUSE
Tower Hill, Williton, Somerset TA4 4JR
Tel: 01984 633810 PD LDA YA
DENE LODGE, THE - MINEHEAD RCPA
Bircham Road, Alcombe, Minehead,
Somerset TA24 6BQ
Tel: 01643 703584 OP D
DUNSTER LODGE RESIDENTIAL HOME RCPA
Manor Road, Alcombe, Minehead,
Somerset TA24 6EW
Tel: 01643 703007 FIELD HOUSE (MINEHEAD)
The Parks, Minehead, Somerset TA24 8BU
Tel: 01643 708751 OP
LDA
OP PD LDA YA
TIDINGS RCPA
1 Irnham Road, Minehead, Somerset TA24 5UD
Tel: 01278 741468
WESTERLEY RESIDENTIAL CARE
King Edward Road, Minehead,
Somerset TA24 5JB
Tel: 01643 702066 WOODSIDE
2 Woodside Close, Minehead TA24 8RZ
Tel: 01643 709487 WYNDHAM HOUSE RCPA
Martlet Road, Minehead, Somerset TA24 5PR
Tel: 01643 703934 Advert page 40 OP
LDA YA
OP D
West Somerset care homes with nursing
EASTLEIGH CARE HOME (NURSING) RCPA
Periton Road, Minehead, Somerset TA24 8DT
OP D PD LDA
Tel: 01643 702907 MAMSEY HOUSE RCPA
Priest Street, Williton, Taunton, Somerset TA4 4NJ
Tel: 01984 633712 WINSOR NURSING HOME, THE
54 The Avenue, Minehead, Somerset TA24 5AW
OP D PD YA
Tel: 01643 707870 OP
SRC Provide Specialised Residential Care
Bands
64
Taunton Deane care homes
ABBEYFIELD (SOMERSET) SOCIETY RCPA
Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA
Tel: 01823 334238
OP D PD SI
CREAM RESIDENTIAL CARE RCPA
Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY
Tel: 01823 424550
PD LDA SI
ASHBURY – TAUNTON
Six Acres Close, Roman Road, Taunton, Somerset TA1 2BD
Tel: 01823 327713
LDA
CRIMSON HILL SUPPORT LIMITED
The Bungalow, The Elms, Curry Rivel, Taunton TA10 0JD
LDA
Tel: 01823 255000 ASHLEIGH HOUSE
20 Chip Lane, Taunton TA1 1BZ
Tel: 01823 350813 PD LDA YA
DAIRY HOUSE, THE
PD LDA SI
Tel: 01823 330015 BARLEY HOUSE
49 Buckland Road, Taunton, Somerset TA2 8EW
Tel: 01823 972776
OP LDA MH YA
DRAKES PLACE RCPA
Taunton Road, Wellington, Somerset TA21 8TD
OP PD LDA SI YA
Tel: 01823 662347 BARN, THE
Arundalls Farm, Lower Henlade, Taunton, Somerset TA3 5LZ
Tel: 01823 444400
OP LDA MH SI YA
ELM TREE HOUSE
4 Kilkenny Avenue, Taunton, Somerset TA2 7PJ
OP MH YA
Tel: 01823 322408 BRAMBLES, THE
Six Acres Close, Roman Road, Taunton TA1 2BD
Tel: 01823 327714
ELMSMEAD
82 South Road, Taunton, Somerset TA1 3EA
Tel: 01823 333529 BRIDGE HOUSE
2 Bridgwater Road, Taunton, Somerset TA1 2DS
Tel: 01823 334797 CALWAY HOUSE RCPA
Calway Road, Taunton, Somerset TA1 3EQ
Tel: 01823 333283 Advert page 40 CATHERINE HOUSE RCPA
131 Hamilton Road, Taunton, Somerset TA1 2EP
Tel: 01823 286839 LDA
LDA YA
OP D
LDA
LDA YA
GOTTON MANOR CARE HOME
Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL
Tel: 01823 413118 Advert page 68 OP
HALCON HOUSE RCPA
Hamilton Road, Taunton, Somerset TA1 2EP
Tel: 01823 353447 PD YA
HUMMINGBIRD CARE
Royston Road, Churchinford, Taunton, Somerset TA3 7RE
Tel: 01823 602776
OP D PD
CEDAR LODGE RCPA
Hope Corner Lane, Taunton, Somerset TA2 7PB
Tel: 01823 286158 Advert inside front cover OP D MH YA
KNOWLS, THE
86 Trull Road, Taunton, Somerset TA1 4QW
Tel: 01823 327080 CHURCHVIEW
8 St Andrews Road, Taunton, Somerset TA2 7BW
Tel: 01823 323451 YA
LANGLEY HOUSE
Langley Marsh, Wiveliscombe, Somerset TA4 2UF
OP LDA YA
Tel: 01984 624612 COVENANT CARE – WHEELHOUSE, THE RCPA
Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW
OP PD LDA MH SI YA
Tel: 01823 661002 LAURAL HOUSE
3 Buckland Road, Taunton, Somerset TA2 8EW
Tel: 01823 762831
OP LDA MH SI YA
LDA YA
Bands
65
Taunton Deane care homes continued
LINDEN HOUSE NURSING HOME RCPA
Linden Hill, Lower Westford, Wellington,
Somerset TA21 0DW
Tel: 01823 667711 NYNEHEAD COURT RCPA
Nynehead, Wellington, Somerset TA21 0BW
Tel: 01823 662481 OP YA
OP D
LITTLE OAKS RESIDENTIAL CARE HOME RCPA
20-22 Bridgwater Road, Taunton, Somerset TA1 2DS
LDA
Tel: 01823 322427 OAK BUNGALOW
Six Acres Close, Roman Road, Taunton,
Somerset TA1 2BD
Tel: 01823 327715 MANOR HOUSE, THE RCPA
Thurloxton, Taunton, Somerset TA2 8RH
Tel: 01823 413777 ORCHARD LEA RCPA
75 Bridgwater Road, Taunton, Somerset TA1 2DT
Tel: 01823 972514
PD LDA SI YA
MOORHAVEN RCPA
Normandy Drive, Taunton, Somerset TA1 2JT
Tel: 01823 331524 Advert page 40 NETHERCLAY HOUSE
Bishops Hull, Taunton, Somerset TA1 5EE
Tel: 01823 284127 Advert outside back cover
OP
OP D
OP
NEWHOLME
Bushy Cross Lane, Ruishton, Taunton, Somerset TA3 5JT
LDA
Tel: 01823 442298 LDA
POPHAM COURT RCPA
Courtland Road, Wellington, Somerset TA21 8NF
OP D
PULSFORD LODGE RCPA
North Street, Wiveliscombe, Somerset TA4 2LA
Tel: 01984 623569 Advert page 40 OP D
RECTORY CARE HOME, THE SRC
2 Trinity Road, Taunton, Somerset TA1 3JH
Tel: 01823 324145 D
Somerset Levels
Bands
66
Taunton Deane care homes continued
RIVERS
Tel: 01823 272633
PD LDA SI YA
WELLINGTON AND LONGFORTH HOUSE RCPA SRC
Longforth Road, Wellington, Somerset TA21 8RH
OP D YA
Tel: 01823 663667 SAPLINGS, THE
Wiltons Orchard, Fons George, Taunton, Somerset TA1 3SA
LDA
Tel: 01823 324832 WELLINGTON ROAD, 52 RCPA
Taunton, Somerset TA1 5AP
Tel: 01823 334132 SEEABILITY - FIENNES HOUSE
31 Drakes Park North, Wellington, Somerset TA21 8SZ
PD LDA SI YA
Tel: 01823 661529
WESTLEIGH HOUSE
20 Chip Lane, Taunton, Somerset TA1 1BZ
OP PD LDA YA
Tel: 01823 284198 SOMERSET ABBEYFIELD SOCIETY RCPA
Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA
OP D PD SI
Tel: 01823 334238 WILTON HOUSE
Upper High Street, Taunton, Somerset TA1 3PX
PD LDA SI YA
Tel: 01823 345630
ST GEORGE’S CARE HOME RCPA
17 Wilton Street, Taunton, Somerset TA1 3JR
Tel: 01823 275268 WOODLANDS FARMHOUSE RESIDENTIAL CARE
Wrantage, Taunton, Somerset TA3 6DF
OP D PD SI YA
Tel: 01823 480640
STANWAY CLOSE AND GREENWAY ROAD
18 Stanway Close, Taunton, Somerset TA2 6NJ
Tel: 01823 215706 OP
PD LDA MH YA
LDA
Taunton Deane care homes with nursing
ASPEN COURT RCPA
Hope Corner Lane, Taunton, Somerset TA2 7PB
Tel: 01823 346000 Advert inside front cover OP D
BEAUCHAMP HOUSE NURSING HOME
Village Road, Hatch Beauchamp,
Taunton, Somerset TA3 6SG
Tel: 01823 481500 Advert page 38 OP D PD SI YA
CALWAY HOUSE RCPA
Calway Road, Taunton, Somerset TA1 3EQ
Tel: 01823 333283 Advert page 40 DUNKIRK MEMORIAL HOUSE RCPA
Minehead Road, Bishops Lydeard,
Taunton, Somerset TA4 3BT
Tel: 01823 432407
OP D
FIRS NURSING HOME, THE RCPA
251 Staplegrove Road, Taunton, Somerset TA2 6AQ
OP YA
Tel: 01823 275927 OP D
FRETHEY HOUSE
Frethey Lane, Bishops Hull, Taunton, Somerset TA4 1AB
OP
Tel: 01823 253071 CAMELOT HOUSE RCPA
Taunton Road, Wellington, Somerset TA21 9HY
OP D MH
Tel: 01823 666766 Advert page 51 GOTTON MANOR CARE HOME
Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL
OP
CHELSTON PARK NURSING HOME RCPA
West Buckland Road, Wellington, Somerset TA21 9PH
Tel: 01823 667066 Advert outside back cover OP D
HAMILTON PARK NURSING HOME RCPA
6 Hamilton Road, Taunton, Somerset TA1 2EH
Tel: 01823 256650 OP
Bands
67
Taunton Deane care homes with nursing continued
LAVENDER COURT RCPA
Roman Road, Old Whittington,
Taunton, Somerset TA1 2BB
LINDEN HOUSE NURSING HOME RCPA
Linden Hill, Lower Westford, Wellington,
Somerset TA21 0DW
Tel: 01823 667711 MANOR, THE RCPA
Haydon Close, Bishop’s Hull,
Taunton, Somerset TA1 5HF
MOUNTBATTEN NURSING HOME RCPA
82-84 Trull Road, Taunton, Somerset TA1 4QW
Tel: 01823 333019 NORTHWAY HOUSE RESIDENTIAL HOME RCPA
96-98 Kingston Road, Taunton,
Somerset TA2 7SN
Tel: 01823 253999
OP D
OP
OP PD
OP
OP
OAKTREE COURT
Middle Green Road, Wellington, Somerset TA21 9NS
OP D PD
Tel: 01823 662032
ORCHARD COURT CARE HOME
Harp Chase, Shoreditch Road, Taunton, Somerset TA1 3RY
OP D MH
Tel: 01823 351155 Advert below
ORCHARD PORTMAN HOME RCPA
Orchard Portman, Taunton, Somerset TA3 7BQ
OP D MH YA
Tel: 01823 336457 POPHAM COURT RCPA
Courtland Road, Wellington, Somerset TA21 8NF
SHERFORD MANOR CARE HOME RCPA
Wyvern Road, Taunton, Somerset TA1 4RA
Tel: 01823 337674 OP D
OP D MH SI
WEY HOUSE NURSING HOME
Norton Fitzwarren, Taunton, Somerset TA4 1BT
Tel: 01823 337391 D PD MH
You care that your Mum doesn’t feel
pressured to join in all the activities.
We care and make sure that Mary
can sit quietly in her favourite spot
and read the newspaper.
For excellent care tailored to your
specific needs, call
Gotton Manor Care Home, 01823 413118
Gotton Manor, Gotton, Taunton TA2 8LL
Orchard Court Care Home, 01823 351155
Harp Chase, Shoreditch Road, Taunton TA1 3RY
Making Care Special in Taunton
www.fshc.co.uk
HEALTH CARE
Bands
68
Sedgemoor care homes
APPLE TREE HOUSE AND HOLLY TREE COTTAGE
243a Berrow Road, Berrow,
Burnham-on-Sea, Somerset TA8 2JQ
LDA
Tel: 01278 788228 COTSWOLD HOUSE
Somerset Court, Harp Road, Brent Knoll,
Highbridge, Somerset TA9 4HQ
Tel: 01278 760555 LDA
ASHCOTT LAWNS RCPA
Chapel Hill, Ashcott,
Bridgwater, Somerset TA7 9PJ
Tel: 01458 210149 COURT HOUSE RETIREMENT HOME
Market Cross, Church Street, Cheddar,
Somerset BS27 3RA
OP
BEAUFORT HOUSE
7 Rectory Road, Burnham-on-Sea,
Somerset TA8 2BY
Tel: 01278 786320 BERROW ROAD, 201A
Burnham-on-Sea, Somerset TA8 2JF
Tel: 01278 786358 BLACKDOWN HOUSE
Tel: 01278 761905 BRIDGWATER COURT
42 Market Street, Bridgwater, Somerset TA6 3EP
Tel: 01934 708772
BROUGHTON LODGE RCPA
88 Berrow Road, Burnham-on-Sea,
Somerset TA8 2HN
CHATHAM HOUSE RCPA
46 Wembdon Rise, Bridgwater,
Somerset TA6 7QZ
Tel: 01278 427758 CHERRY TREES
Somerset TA8 2EX
Tel: 01278 792962
CHURCH ROAD, 1
Wembdon, Bridgwater, Somerset TA6 7RQ
Tel: 01278 453635 OP D
OP
FERNERY HOUSE
7 Esplanade, Burnham-on-Sea,
Somerset TA8 1BB
Tel: 01278 794627
LDA
LDA
FRIARN HOUSE RESIDENTIAL HOME RCPA
35 Friarn Street, Bridgwater, Somerset TA6 3LJ
Tel: 01278 445115 OP D
LDA
FRITH HOUSE RCPA SRC
Steart Drive, Burnham-on-Sea,
Somerset TA8 1AA
LDA YA
OP D
OP
LDA
PD LDA YA
GORDON VILLA
15 Taunton Road, Bridgwater, Somerset TA6 3LP
GREATWOOD HOUSE
Tel: 01278 760555 LDA
GREENGATES
26 Fore Street, North Petherton,
Bridgwater, Somerset TA6 6PY
Tel: 01278 663871 LDA
GREENHILL HOUSE RCPA
Tweentown, Cheddar,
Somerset BS27 3HY
Tel: 01934 740547 Advert page 40 GUNTERS GROVE FARM
Shurton, Bridgwater TA5 1QH
Tel: 01278 653671 OP D
LDA
Bands
69
Broughton Lodge
88 Berrow Road, Burnham on Sea TA8 2HN
Because care is a person to person subject we do not have a web site,
we prefer people to visit, see who we are, what we do & how we do it.
Rated “ Fully compliant” by CQC, 2011, 2012 and 2013
CQC EXPERT BY EXPERIENCE STATED
“I feel I cannot put it more clearly than to say Broughton Lodge gives the
impression of being a real home (with a small ‘h’) rather than one with a
capital H and this opinion was reinforced by the residents...”
Tel: 01278 782133
Court House
Retirement Home, Cheddar
Court House is a very special place to live, the very fact that it is
made up of different areas of accommodation adds to its attraction.
The Main House with gracious large rooms with full en-suite looking
out onto different aspects and personalized with Resident’s own
furniture and pictures etc. A spacious Drawing Room with doors to
a covered veranda and patio area leading onto lawns and flower beds.
The Courtyard which has lovely vaulted accommodation with full
en-suite and cleverly concealed kitchenettes where Residents can
make a cup of tea or a snack for themselves or their guests and small
raised gardens so that the people living there may, if they so wish
plant and tend their own flowers.
The lovely cottage accommodation full of character with a large
Victorian style conservatory looking towards St. Andrews Church and
doors opening out from a lovely sitting room to a tranquil garden.
“One of the most beautiful and well kept retirement
homes I’ve ever seen”. the photographer
Putting all of this together with the very special care given by
dedicated staff that respect and give privacy and dignity to all who
live here, you can see why people who come to live at Court House
are so happy to have found this very special place.
Market Cross, Church Street, Cheddar, Somerset BS27 3RA
T: 01934 742131
www.courthouseretirementhome.co.uk
Summer Lane Care Home
• Residential, Dementia and Nursing Care
• Award-winning care services
• Well respected reputation in the local community
t: 01934 529 190
w: www.countrycourtcare.com
70
Sedgemoor care homes continued
HIGHBRIDGE COURT
25 Berrow Road, Burnham-on-Sea, Somerset TA8 2EY
Tel: 0333 240 7770
PD MH YA
KINGSLEIGH RESIDENTIAL RCPA
Somerset TA8 2HJ
Tel: 01278 792768 KNOLL HOUSE
Tel: 01278 760555
LAKESIDE HOUSE
Tel: 01278 760555
LAURELS RESIDENTIAL HOME, THE RCPA
Westfield Lane, Draycott, Cheddar BS27 3TN
Tel: 01934 742649 LIMES RESIDENTIAL HOME, THE RCPA
41 Church Street, Bridgwater,
Somerset TA6 5AT
Tel: 01278 422535 LODGE, THE
18 Huntspill Road, Highbridge,
Somerset TA9 3DQ
Tel: 01278 786618 MENDIP HOUSE
Tel: 0117 974 8400
MILTON HOUSE RCPA
West Street, Bridgwater, Somerset TA6 3RH
Tel: 01278 422235 MINSTER, THE
Mill Street, North Petherton, Bridgwater,
Somerset TA6 6LX
Tel: 01278 661528 OP
LDA
NEWTON LODGE
Somerset TA8 2PN
Tel: 01278 787321 NORTHCROFT
Barrows Road, Cheddar, Somerset BS27 3BD
Tel: 01934 744734 LDA
NORTHMEAD HOUSE
3 Northmead Drive, Puriton,
Bridgwater, Somerset TA7 8DD
Tel: 01278 683478 LDA
OAK TREES RCPA SRC
Rhode Lane, Bridgwater, Somerset TA6 6JF
Tel: 01278 451125 Advert page 40 LDA
OP
OP D
LDA MH YA
LDA
OP D
PD LDA YA
OP YA
OLD VICARAGE, THE (CANNINGTON)
Brook Lane, Cannington, Bridgwater,
Somerset TA5 2HP
Tel: 01278 653688 OP D
LDA
OLD VICARAGE, THE (STOCKLAND BRISTOL) RCPA
Stockland Bristol, Bridgwater, Somerset TA5 2PZ
OP YA
Tel: 01278 653056 PARK VIEW
1 Westfield Road, Burnham-on-Sea,
Somerset TA8 2AW
Tel: 01278 789444
LDA
PORLOCK HOUSE
Tel: 01278 761913
LDA
RED GABLES
1 Pinnocks Croft, Berrow, Burnham-on-Sea,
Somerset TA8 2NF
Tel: 01278 786607 RNIB KATHLEEN CHAMBERS HOUSE
Somerset TA8 2PG
Tel: 01278 782142 PD LDA YA
OP SI
Bands
71
A choice of elderly
care options in
Somerset
We know that personalised care in
a warm and welcoming place, that’s
close to your family and friends is
really important.
To find out more about your elderly
care options in Somerset
That’s why we offer long and short
stay care options in Somerset.
What’s more, you don’t need our
health insurance to stay with us.
Look for The Burnham and The Glen
in the listings section.
Call
0333 220 4756 †
† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.
Calls may be monitored and may be recorded.
residential care home
Burnham-on-Sea
Please call us on
01278 784277 to see
how we can help you
Bridgwater & Taunton Canal
www.tudorlodge.net
developed by the publisher of this Directory
•
•
•
•
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
72
Sedgemoor care homes continued
ROSEWOOD LODGE & BROOK HOUSE
11-13 Friarn Street, Rosewood, Bridgwater,
Somerset TA6 3LH
Tel: 01278 457676 SYDENHAM HOUSE RCPA
Frederick Road, Bridgwater, Somerset TA6 4NG
Tel: 01278 422763 Advert page 40 LDA MH YA
ROUSE
40 High Street, Othery, Bridgwater,
Somerset TA7 0QE
Tel: 01823 698460
STAFFORD LODGE
87 Berrow Road, Berrow, Burnham-on-Sea,
Somerset TA8 2PF
Tel: 01278 784067 STREET FARM
The Street, Draycott, Somerset BS27 3TH
Tel: 01934 744930 OP D
TOWANS CARE HOME, THE RCPA
Berrow Road, Burnham-on-Sea, Somerset TA8 2EZ
Tel: 01278 782642 OP
TUDOR LODGE RCPA
8 Brightstowe Road, Burnham-on-Sea, Somerset TA8 2HW
OP
LDA
WELLFIELD HOUSE
Manor Road, Catcott, Bridgwater, Somerset TA7 9HT
Tel: 01278 722405 LDA
WEMBDON RISE
4 Wembdon Rise, Bridgwater, Somerset TA1 7UQ
Tel: 01934 429448
LDA YA
OP
Sedgemoor care homes with nursing
ANGELS (STRATTON HOUSE) LTD RCPA
15 Rectory Road, Burnham-on-Sea,
Somerset TA8 2BZ
Tel: 01278 787735 AXBRIDGE COURT NURSING HOME RCPA
West Street, Axbridge, Somerset BS26 2AA
Tel: 01934 733379 BURNHAM LODGE NURSING HOME RCPA
Somerset TA8 2PN
Tel: 01278 783230
OP D
OP
OP YA
BURNHAM NURSING AND
RESIDENTIAL CENTRE, THE
19 Oxford Street, Burnham-on-Sea,
Somerset TA8 1LG
OP PD SI
HILLVIEW NURSING HOME RCPA
Somerset TA8 2EX
Tel: 01278 783192 OP D
HOLYWELL NURSING HOME RCPA
120 Brent Street, Brent Knoll, Highbridge,
Somerset TA9 4BB
Tel: 01278 760601
OP D PD
MILTON HOUSE RCPA
West Street, Bridgwater,
Somerset TA6 3RH
Tel: 01278 422235 OP D
ROSARY NURSING HOME, THE
Mayfield Drive, Durleigh, Bridgwater,
Somerset TA6 7JQ
Tel: 01278 727500 OP D PD YA
ST MICHAEL’S
Cheddar Road, Axbridge,
Somerset BS26 2DW
Tel: 01934 732358 PD
Bands
73
South Somerset care homes
ALL SEASONS CARE HOMES RCPA
1 & 1a Orchard Villas, Perry Street, South Chard,
Somerset TA20 2QF
Tel: 01460 220747 ASHCROFT
30 Ashcroft, Chard, Somerset TA20 2JH
Tel: 01460 394061
PD LDA
LDA YA
ASHLEY HOUSE
The Avenue, Langport, Somerset TA10 9SA
Tel: 01458 250386 OP D
AUTISM WESSEX MIDDLE PATH
58 Middle Path, Crewkerne,
Somerset TA18 8BG
Tel: 01460 72707
LDA YA
BEECH TREE HOUSE RESIDENTIAL HOME RCPA
High Street, Keinton Mandeville, Somerton,
Somerset TA11 6DZ
Tel: 01458 223369 BEECHWOOD HOUSE CARE HOME RCPA
60 West Coker Road, Yeovil,
Somerset BA20 2JA
Tel: 01935 472793 BLACKBERRY HILL
Ansford Road, Castle Cary, Somerset BA7 7HG
Tel: 01963 350032 BRAUNTON RCPA
23 Grove Avenue, Yeovil, Somerset BA20 2BD
Tel: 01935 422176 D
OP
LDA YA
OP
BURNWORTHY HOUSE RCPA
South Street, South Petherton, Somerset TA13 5AD
OP D
Tel: 01460 240116 Advert page 40 CAMBIAN LUFTON MANOR COLLEGE
Lufton, Yeovil, Somerset BA22 8ST
Tel: 01935 403120 LDA
CARRINGTON HOUSE RCPA
Carrington Way, Wincanton, Somerset BA9 9BE
CARY BROOK RCPA
Millbrook Gardens, Castle Cary, Somerset BA7 7EE
Tel: 01963 359700 OP D
CHARD MANOR
Tatworth Road, Chard, Somerset TA20 2DP
Tel: 01460 261016 LDA YA
CHURCH VIEW RCPA
Chapel Hill, Odcombe, Somerset BA22 8UH
Tel: 01398 361467
LDA
COMPTON VIEW RESIDENTIAL CARE HOME RCPA
267 St Michael’s Avenue, Yeovil, Somerset BA21 4NB
OP
Tel: 01935 476203 COOL RUNNINGS TOO RCPA
63 The Park, Yeovil, Somerset BA20 1DF
Tel: 01935 474700 OP D PD SI
ELEIGHWATER HOUSE RETIREMENT HOME RCPA
Eleighwater House, Combe St Nicholas, Chard TA20 3AG
OP
Tel: 01460 67532 Advert below More than just a care home
Eleighwater House Retirement Home, the small home set in the heart
of Somerset. Caring for 5 residents in a relaxed, homely environment.
A home where residents truly feel part of the family, joining in with day to day
activities, where family and friends are always welcome, joining us for Sunday
Lunch or afternoon tea. Registered with the Care Quality Commission.
Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk
for our recommendations.
George and Tabitha offer you a warm welcome to
Eleighwater House near Chard Tel: 01460 67532
Bands
74
South Somerset care homes continued
ELMS RESIDENTIAL HOME, THE RCPA
Yeovil Marsh, Yeovil, Somerset BA21 3QG
Tel: 01935 425440 EVERTON ROAD, 5
Yeovil, Somerset BA20 1UF
Tel: 01935 862900 OP D PD SI
PD LDA
FIR VILLA RESIDENTIAL CARE HOME RCPA
Camel Street, Marston Magna,
Yeovil, Somerset BA22 8DB Advert page 76
OP D PD LDA MH SI
Tel: 01935 850670
GROVELANDS RCPA SRC
45 Grove Avenue, Yeovil, Somerset BA20 2BE
Tel: 01935 475521 Advert page 40 HAZELWELL LODGE RCPA SRC
67 Station Road, Ilminster,
Somerset TA19 9BQ
Tel: 01460 52760 OP D
OP D MH
HIGHFIELD HOUSE RESIDENTIAL CARE HOME RCPA
High Street, Castle Cary, Somerset BA7 7AN
Tel: 01963 350697 OP
HOLLIES CARE HOME, THE RCPA
Florida Street, Castle Cary, Somerset BA7 7AE
Tel: 01963 350709 HOUNDSTONE COTTAGE
1-2 Houndstone Cottages, Brympton,
Yeovil, Somerset BA22 8TF
Tel: 01935 421236 OP
PD
HUISH HOUSE
Huish Episcopi, Langport, Somerset TA10 9QP
Tel: 01458 250247 PD LDA SI YA
KNIGHTS TEMPLAR COURT
Throop Road, Templecombe,
Somerset BA8 0HR
Tel: 01963 370317 LATIMER LODGE RESIDENTIAL HOME RCPA
38 Preston Road, Yeovil, Somerset BA21 3AQ
Tel: 01935 474520 D
OP
LODGE, THE RCPA
Portway, Langport, Somerset TA10 0NQ
Tel: 01458 252543 LDA YA
MAPLES, THE
Catherines Close, Castle Cary, Somerset BA7 7HP
Tel: 01963 351991 LDA
MOORLANDS RESIDENTIAL HOME
2 Moorlands Road, Merriott, Somerset TA16 5NF
Tel: 01460 74425
OP
NEW CAREFORD LODGE, THE RCPA
Church Street, Merriot, Somerset TA16 5PR
OP
OAKLEA CARE RCPA
5 Preston Grove, Yeovil, Somerset BA20 2BG
Tel: 01935 479721 PD LDA MH
OLD FARMHOUSE, THE - BRIARS, THE
Avishayes Lane, Chard, Somerset TA20 1RU
Tel: 01460 66058 LDA
PERRY COURT RCPA
Perry Court Farm, Perry Street, Chard, Somerset TA20 2QG
OP LDA YA
Tel: 01460 221468 PORTCULLIS HOUSE RCPA SRC
The Embankment, Langport, Somerset TA10 9RZ
PRESTON PARK HOUSE RCPA
Preston Road, Yeovil, Somerset BA20 2EF
RUSSETT HOUSE
52b Southway Drive, Yeovil, Somerset BA21 3ED
Tel: 01935 425911 LDA
SELWYN HOUSE
52 Southway Drive, Yeovil, Somerset BA21 3ED
Tel: 01935 479143 LDA
SOUTH CARY HOUSE RCPA
South Street, Castle Cary, Somerset BA7 7ES
Tel: 01963 350272 OP
Bands
75
Fir Villa Residential Care Home
We provide excellent person-centred care in a
beautiful, tranquil setting.
Please feel free to visit or contact us at any time.
Tel: 01935 850670
Camel Street, Marston Magna, Somerset BA22 8DB
www.firvilla.co.uk
Sunnyside Residential Home is a traditional character home situated within walking
distance of Chard town centre, Somerset, offering high standards of professional care.
• Residential & Dementia Care
• Respite & Day Care
• Excellent reputation
• Homely & Friendly environment
• 24 hour care by highly trained staff
• Quiet garden with a fish pond
• Varied activity programme
• Freshly prepared healthy meals
• Single rooms majority are en suite
For more information please feel free to visit or contact us at any time.
Sunnyside Residential Home Crewkerne Road, Chard, Somerset TA20 1EZ
Tel: 01460 239406 Email: [email protected] Web: www.solcareltd.co.uk
YEW TREE COTTAGE
Residential Home
Tel: 01460 64735 // 07714 899324
Yew Tree Cottage is a small privately
owned Home, registered for providing
quality individual care to both the elderly
and those suffering with dementia in
excellent home from home surroundings.
Hornsbury Hill, Chard, Somerset TA20 3DB
www.ambridgeestates.co.uk
We Provide:
• permanent residential care
• respite, short or long stay
• day care seven days a week
For further information please contact Sarah Ambridge RGN, RMN, Proprietor
developed by the publisher
of this Directory
•
•
•
•
•
•
•
extra information, photos and direct website links for hundreds of providers
request a brochure
checklists to take with you when you visit
Castle House Nursing Home Ltd.
We Care Enough To Make A Difference
We believe we offer the best nursing care services in the area - we give special
attention to all our residents. We have a lot to offer you. Our services include:
• High quality Nursing Care • High Staff : Resident ratio • Person-centred care
You’re always welcome here. Come in and chat with us. We’re really looking forward to meeting with
you and discussing your needs. Call 01458 223780 Fax 01458 224405
or visit www.castlehousenursinghome.com
Castle St, Keinton Mandeville, Somerton, TA11 6DX
76
[email protected]
South Somerset care homes continued
SPRING VIEW
Preston Grove, Yeovil, Somerset BA20 2DU
Tel: 01935 474303
SPRINGSIDE
71 Halcombe, Chard, Somerset TA20 2DU
Tel: 01460 66340 LDA
LDA
SUNNINGDALE LODGE RCPA
Sunningdale Road, Yeovil,
Somerset BA21 5LD
SUNNYMEADE RCPA
Helliers Close, Chard, Somerset TA20 1LJ
SUNNYSIDE RESIDENTIAL HOME RCPA
Crewkerne Road, Chard, Somerset TA20 1EZ
OP
VAUGHAN LEE HOUSE RCPA
Orchard Vale, Ilminster, Somerset TA19 0EX
Tel: 01460 52077 OP
WISTERIA COTTAGE RCPA
18 Lower Odcombe, Odcombe,
Somerset BA22 8TX
Tel: 01398 361467 WISTERIA HOUSE RESIDENTIAL HOME RCPA
6 Montacute Road, Tintinhull, Yeovil,
Somerset BA22 8QD
Tel: 01935 822086 OP D
YEW TREE COTTAGE RESIDENTIAL HOME
Hornsbury Hill, Chard, Somerset TA20 3DB
OP D
LDA
South Somerset care homes with nursing
CASTLE HOUSE NURSING HOME LTD RCPA
Castle Street, Keinton Mandeville,
Somerton, Somerset TA11 6DX
OP PD
FERNS NURSING HOME RCPA
141 St Michaels Avenue, Yeovil,
Somerset BA21 4LW
Tel: 01935 433115 OP YA
ELLISCOMBE HOUSE NURSING HOME
Higher Holton, Wincanton, Somerset BA9 8EA
OP D PD SI AD
HENDFORD CARE HOME WITH NURSING
166 Hendford Hill, Yeovil BA20 2RG
ELROI MANOR RCPA
West Hill, Suddon, Wincanton, Somerset BA9 8BA
OP D MH SI YA
Tel: 01963 335770 HORTON CROSS NURSING HOME RCPA
Horton Cross, Ilminster, Somerset TA19 9PT
Tel: 01460 52144 OP D SI
OP
Bands
77
Growing old is inevitable
Growing up is optional
Our care homes treat every resident as an individual
and their families as our guests; and of course we offer
exceptional levels of nursing, dementia, and end of life care.
01564 820140
www.caspiacare.co.uk
[email protected]
If you have any questions or if you are unsure about what
care you or your loved one needs, you can speak to one of
our care experts who can discuss your options with you.
Bands
78
Elliscombe House
Hurst Manor
Hendford
This 01963
Directory’s
– information
on choosing 01935
and paying
33370helpline 0800 389 2077
01935
823467
470400for care
South Somerset care homes with nursing continued
HURST MANOR NURSING HOME RCPA
Hurst, Martock, Somerset TA12 6JU
IMMACOLATA HOUSE RCPA
Portway, Langport, Somerset TA10 0NQ
Tel: 01458 254200 Advert inside front cover
IVELHURST NURSING HOME RCPA
27 Preston Road, Yeovil,
Somerset BA21 3AD
Tel: 01935 426777 KNOLL CARE HOME LTD, THE RCPA
33 Preston Road, Yeovil,
Somerset BA21 3AE
Tel: 01935 421822 OP D
ORCHARDS, THE RCPA
Orchard Lane, Crewkerne, Somerset TA18 7AF
Tel: 01460 76267
OP D
PRESTON PARK HOUSE RCPA
Preston Road, Yeovil, Somerset BA20 2EF
TYNDALE NURSING HOME RCPA
36 Preston Road, Yeovil, Somerset BA21 3AQ
Tel: 01935 472102 OP SI YA AD
OP YA
OP
LA FONTANA RCPA
Fold Hill Lane, Martock TA12 6PQ
OP D PD MH
Tel: 01935 829900 Advert inside front cover
OAK LODGE CARE HOME RCPA
Lordsleaze Lane, Chard,
Somerset TA20 2HN
Tel: 01460 67258 OP PD
OP D
VICARAGE HOUSE NURSING HOME
The Old Vicarage, Hambridge, Langport,
Somerset TA10 0BG
Tel: 0845 869 2976
OP YA
WESSEX HOUSE RCPA
21-25 Behind Berry, Somerton, Somerset TA11 7PB
OP D YA
Tel: 01458 273594 WEST ABBEY
Stourton Way, Yeovil, Somerset BA21 3UA
OP D PD SI YA
YEOVIL – SHERBORNE HOUSE CARE HOME RCPA
131 Sherborne Road, Yeovil, Somerset BA21 4HF
OP D SI
Tel: 01935 423210 Forde Abbey
Bands
79
Mendip care homes
AMBERLEIGH
Isaacs Close, Street, Somerset BA16 0LS
Tel: 01458 840865 LDA
AVALON COURT RESIDENTIAL HOME RCPA
High Street, Butleigh, Glastonbury, Somerset BA6 8SZ
Tel: 01458 851572 BENDALLS FARM
Green Ore, Near Wells, Somerset BA5 3EX
Tel: 01761 241014 LDA MH
CENTENARY HOUSE RCPA
70 Charlton Road, Shepton Mallet, Somerset BA4 5PD
Tel: 01749 342727 CHERRYTREES
Cherry Grove, Frome, Somerset BA11 4AW
Tel: 01373 452965 CRITCHILL COURT RCPA SRC
Lynwood Close, Frome, Somerset BA11 4DP
Tel: 01373 461686 Advert page 40 CYDER BARN, THE RCPA
Glastonbury Road, West Pennard,
Glastonbury, Somerset BA6 8NH
OP
FLETCHER HOUSE RCPA
Glastonbury Road, Wells, Somerset BA5 1TN
LDA
OP D
OP D PD
LDA
Taking Care of You
OP D
GREENHILL GRANGE RESIDENTIAL HOME LTD RCPA
Catherston Close, Frome, Somerset BA11 4HR
OP
Tel: 01373 471688 ELDERMERE
Knowle Lane, Shepton Mallet, Somerset BA4 4PF
Tel: 01749 344642 For further information or to arrange an
appointment to view the home, please telephone
Mr Philip White 01458 833275
FIELD HOUSE RCPA
Cannards Grave Road, Shepton Mallet BA4 4LU
OP
LDA
gLaSTOnBUry
LDA
GRANGE, THE
Priddy Road, Green Ore, Wells, Somerset BA5 3EN
Tel: 01749 674431
LDA MH YA
EAST COURT
Doctors Hill, Wookey, Wells, Somerset BA5 1AR
Tel: 01749 673122 ST BeneDicT’S
nUrSing hOMe
FERNDALE
131 Whitstone Road, Shepton Mallet BA4 5PS
Tel: 01749 345885 JASMINE
Dod Lane, Glastonbury, Somerset BA6 8BZ
Tel: 01458 832490 LDA
MELLIFONT ABBEY
The High Street, Wookey, Wells, Somerset BA5 1JX
OP MH
Tel: 01749 672043 OLD POLICE HOUSE, THE
Catch Road, Nunney, Frome, Somerset BA11 4NE
Tel: 01373 836211
LDA
OLD RECTORY, THE (CHEWTON MENDIP)
Chewton Hill, Chewton Mendip,
Radstock, Somerset BA3 4NQ
Tel: 01761 241620 LDA
St Benedict’s is a family run business established
in 1984. We are a caring home for the elderly in
a warm and friendly atmosphere providing:
The Vicarage - General nursing and
residential
The Deanery- Dementia nursing
Day care and short term stays are also
available in both buildings
Bands
80
Mendip care homes continued
SOUTHLAWNS RCPA
Highfield Road, Street, Somerset BA16 0JJ
Tel: 01458 443635 Advert page 40 OLD RECTORY, THE (NUNNEY)
High Street, Nunney, Frome,
Somerset BA11 4LZ
Tel: 01373 836747 OP
ROWDEN HOUSE RCPA
2 Vallis Road, Frome, Somerset BA11 3EA
Tel: 01373 462271 Advert page 40 SENSE
30 Norbins Road, Glastonbury,
Somerset BA6 9JF
Tel: 01458 833152
OP D
LDA SI
ST CECILIA CARE HOME RCPA SRC
1 Hitchen Lane, Shepton Mallett,
Somerset BA4 5TZ
Tel: 01749 342809 OP D
OP D PD SI
TUDORS RESIDENTIAL CARE HOME, THE RCPA
Street Road, Glastonbury,
Somerset BA6 9EQ
Tel: 01458 831524 OP
Mendip care homes with nursing
ARTHUR’S COURT
27 Highfield Road, Street, Somerset BA16 0JJ
Tel: 01458 442319 OP D PD
BELMONT VILLA CARE HOME RCPA
58-62 Weymouth Road, Frome, Somerset BA11 1HJ
Tel: 01373 471093 OP
CATHERINE HOUSE GENERAL NURSING HOME
Cork Street, Frome, Somerset BA11 1BL
OP D
Tel: 01373 451455 CLARE HALL NURSING HOME
Ston Easton, Radstock, Somerset BA3 4DE
Tel: 01761 241626 FOSSE HOUSE NURSING HOMES RCPA
South Street, Stratton-on-the-Fosse,
Radstock, Somerset BA3 4RA
Tel: 01761 233018 FROME CARE VILLAGE
Styles Hill, Frome, Somerset BA11 5JR
Tel: 01373 473113 GLASTONBURY CARE HOME RCPA
Pike Close, off Sedgemore Way,
Glastonbury, Somerset BA6 9PZ
Tel: 01458 836800 OP D
OP
OP D PD MH
OP D
GLEN RESIDENTIAL & NURSING HOME, THE
Shapway Lane, Evercreech,
Nr Shepton Mallett, Somerset BA4 6JS
OP YA
PONDSMEAD CARE HOME
Shepton Road, Oakhill, Bath,
Somerset BA3 5HT
Tel: 0345 293 7658
OP D PD SI
ROSSETTI HOUSE CARE HOME
Welshmill Lane, Frome,
Somerset BA11 2AA
Tel: 01373 489500 OP D PD SI
ST BENEDICT’S NURSING HOME RCPA
Benedict Street, Glastonbury,
Somerset BA6 9NB
OP D PD SI
TORRWOOD CARE CENTRE
Gilbert Scott Road, South Horrington,
Wells, Somerset BA5 3FB
Tel: 01749 675533 OP YA
WELLS NURSING HOME, THE RCPA
Henton, Wells, Somerset BA5 1PD
Tel: 01749 673865
OP
Bands
81
ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY
THE HANDBOOK FOR RELATIVES
YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS
OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.
We understand how confusing and emotionally taxing arranging care services
for a loved one can be. A Care Directory can only take you so far on this
journey so we have published a further information guide, Care Select.
AFFORD
IF I MAKE THE WRONG
WHAT IF MUM
CAN WE AFFORD IT?
WHICH TO CHOOSE?
KNOW WHICH TO CHOOSE?
WHAT IF I MAKE THE WRONG CHOICE?
WE AFFORD IT?
HOW WILL I KNOW CAN
MUM DOESN’T AGREE?
CAN WE AFFORD IT? DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE?
CAN
CAN WE AFFORD IT?
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CAN WE AFFORD IT?
WHAT IF I MAKE THE WRONG
WE
CARE OPTIONS?
CAN WE AFFORD IT?
HOW WILL I KNOW
WHAT IF
?
WHAT ARE
AFFORD IT?
CAN WE AFFORD IT?
CARE
AGREE?
AFFORD IT?
WHAT IF MUM
?
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WRONG CHOICE?
CAN WE AFFORD IT?
DOESN’T AGREE?
IF I MAKE THE WRONG
?
WHAT IF MUM DOESN’T
CAN WE AFFORD IT?
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HOW WILL I KNOW
CAN WE AFFORD IT?
WHAT ARE THE CARE
CARE OPTIONS?
CAN WE AFFORD IT?
WRONG
?
HOW WILL
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IF I
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CARE OPTIONS?
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DOESN’T AGREE?
THE WRONG CHOICE?
CAN WE AFFORD IT? HOW WILL I KNOW
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?
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MUM
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CARE OPTIONS?
THE CARE OPTIONS?
OPTIONS?
OPTIONS? WHAT ARE THE CARE
THE WRONG CHOICE?
WHICH TO CHOOSE?
WHAT IF MUM
CAN WE AFFORD IT?
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?
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CHOOSE?
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THE
?
CAN WE AFFORD IT?
WHAT IF I MAKE
CAN WE AFFORD IT?
?
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*While stocks last
Index
Advertisers are in bold
These indices will assist you in your search for care. Home care providers are shown below, followed by all care homes
presented alphabetically. Other advertisers are listed on page 86.
Home care providers
A
Able2Achieve Office
Agincare UK Limited
Allied Healthcare
Amber Home Care Ltd
Ash House
E
29
29
29
29
29
B
Barnardo’s Somerset Family Link 29
Beauchamp House Home Care 29
Bluebird Care
Bridgwater and Burnham
29
Chard29
Frome29
Minehead29
Street & Glastonbury
29
Taunton29
Wells & Shepton Mallet
29
Wincanton29
Yeovil29
Blue Moon Care Limited
29
Brunelcare Domiciliary Care
Services29
Butterfields Home Services
29
Butterfly Home Help
29
C
C L Lifestyles Care Services
Cambian Lufton Manor College
Candlelight Homecare
Care South Home Care Services
Carewatch Wyvern
Carroll’s Home Care
Castle Care Wessex
Churchview care services
Convivium Care Limited
County Nursing Ltd
Crimson Hill Support Ltd
29
29
29
29
29
29
29
29
29
31
31
D
Drakes Place
Dunster Lodge Domiciliary Care
31
31
Enable Support Services
F
Flourish Court
G
Gatchell Oaks Care (GO Care)
G.H. Quality Care Ltd
H
Home Instead Senior Care
Horton House
House of ST Martin
K
Kylemore Care Services Ltd
L
Libertas Care Limited
Lifeline Homecare
Lifeline Homecare – Frome
Lifeways Community Care
31
31
31
31
31
31
31
31
31
31
31
31
M
Managed Care Ltd
31
Mencap – Taunton Deane Support
Services31
Mencap – Yeovil Support Service 31
Mr Frederik John Eaton – Meadow
Court31
N
Oakville Homecare Ltd
One to One Homecare Ltd
Prestige Nursing Ltd
33
33
33
Q
Quality Home Care Services
33
R
Reynard Care & Support
Agency, The
Ruby Care
33
33
S
Select Homecare Direct
33
Somerset Care Community
Chard33
Mendip33
Sedgemoor33
South Somerset
33
Taunton Deane
33
Somerset Domiciliary and Floating
Service33
Somerset LD Services (1)
33
Somerset LD Services (3)
33
South West Independence Limited
Care at Home
33
Sterling Care Partners Ltd
33
T
Total Care
33
V
Voyage (DCA) Somerset & Devon
NAS Community Services (Somerset)31
Neighbourhood Care HQ
31
Netherclay Home Care
31
Newcross Healthcare Solutions
Limited31
Nurse Plus and Carer Plus UK Ltd33
O
P
33
W
Way Ahead Care - Somerset
33
Wey House Nursing Home
33
Wisteria House Residential Home 33
Woodrift33
Y
You First Support Services CIC
33
83
Index continued
All care homes / care homes with nursing
A
Burnworthy House
Abbeyfield (Somerset) Society
65
All Seasons Care Homes
74
Amberleigh80
Angels (Stratton House) Ltd
73
Apple Tree House and Holly Tree
Cottage69
74
C
Calway House
65, 67
Cambian Lufton Manor College
74
Camelot House
67
Carrington House
74
74
Arthur’s Court
81
Cary Brook
Ashbury – Taunton
65
Castle House Nursing Home Ltd 77
Ashcott Lawns
69
Catherine House
65
Catherine House General
Nursing Home
81
Cedar Lodge
65
Centenary House
80
Chard Manor
74
Chatham House
69
Chelston Park Nursing Home
67
Ashcroft74
Ashleigh House
65
Ashley House
74
Aspen Court
67
Autism Wessex Middle Path
74
Avalon Court Residential Home
80
Axbridge Court Nursing Home
73
B
Banbridge House
64
Barley House
65
Barn, The
65
Beauchamp House
Nursing Home
67
Beaufort House
69
Beech Tree House
Residential Home
74
Beechwood House Care Home
74
Belmont Villa Care Home
81
Bendalls Farm
80
Berrow Road, 201a
69
Blackberry Hill
74
Blackdown House
69
Blenheim Lodge
Brambles, The
Cherrytrees80
Cherry Trees
69
Church Road, 1
69
Churchview65
Church View
74
Clare Hall Nursing Home
81
Compton View Residential
Care Home
74
Cool Runnings Too
74
Cotswold House
69
Court House Retirement Home 69
Covenant Care – Wheelhouse, The 65
Cream Residential Care
65
Crimson Hill Support Limited
65
Critchill Court
80
Croft House
64
64
Cyder Barn, The
80
65
Braunton74
D
Bridge House
65
Dairy House, The
65
Bridgwater Court
69
Daneswood Care Home
64
Broughton Lodge
69
Dene Lodge, The - Minehead
64
Burnham Lodge Nursing Home
73
Drakes Place
65
Dunkirk Memorial House
67
Burnham Nursing and
Residential Centre, The
84
73
Dunster Lodge Residential Home 64
E
East Court
80
Eastleigh Care Home (Nursing)
64
Eldermere80
Eleighwater House
Retirement Home
74
Elliscombe House
Nursing Home
77
Elmsmead65
Elms Residential Home, The
75
Elm Tree House
65
Elroi Manor
77
Everton Road, 5
75
F
Ferndale80
Fernery House
69
Ferns Nursing Home
77
Field House
80
Field House (Minehead)
64
Firs Nursing Home, The
67
Fir Villa Residential Care Home 75
Fletcher House
80
Fosse House Nursing Homes
81
Frethey House
67
Friarn House Residential Home
69
Frith House
69
Frome Care Village
81
G
Glastonbury Care Home
81
Glen Lyn
64
Glen Residential &
Nursing Home, The
81
Golden Gorse
Residential Care Home
64
Gordon Villa
69
Gotton Manor Care Home 65, 67
Grange, The
80
Greatwood House
69
Greengates69
Greenhill Grange Residential
Home Ltd
80
Index continued
All care homes / care homes with nursing continued
Greenhill House
69
71
Old Rectory, The
(Chewton Mendip)
80
Lavender Court
68
Old Rectory, The (Nunney)
81
Limes Residential Home, The
71
Old Vicarage, The (Cannington)
71
Old Vicarage, The
(Stockland Bristol)
71
Orchard Court Care Home
68
Orchard Lea
66
Orchard Portman Home
68
Orchards, The
79
Laural House
65
Grovelands75
Laurels Residential Home, The
Gunters Grove Farm
69
H
Linden House Nursing Home 66, 68
Halcon House
65
Little Oaks Residential Care Home 66
Hamilton Park Nursing Home
67
Lodge, The
Hazelwell Lodge
75
Hendford Care Home
with Nursing
77
Highbridge Court
71
Highfield House
Residential Care Home
75
Hillview Nursing Home
73
Hollies Care Home, The
75
Holywell Nursing Home
73
Horton Cross Nursing Home
77
Houndstone Cottage
75
Huish House
75
Hummingbird Care
65
Hurst Manor Nursing Home
79
I
Immacolata House
79
Ivelhurst Nursing Home
79
71, 75
M
Mamsey House
64
Manor, The
68
Manor House, The
66
Maples, The
75
Mayfair Residential Home
64
Mellifont Abbey
80
Mendip House
71
Milton House
71, 73
Minster, The
71
Moorhaven66
Moorlands Residential Home
75
Mountbatten Nursing Home
68
N
Netherclay House
66
New Careford Lodge, The
75
J
Newholme66
Jasmine80
Northcroft71
Newton Lodge
K
Park View
71
Perry Court
75
Pondsmead Care Home
81
Popham Court
66, 68
Porlock House
71
Portcullis House
75
Preston Park House
75, 79
Pulsford Lodge
66
R
Rectory Care Home, The
66
Red Gables
71
Rivers67
RNIB Kathleen Chambers House
71
Rosary Nursing Home, The
73
Rosewood Lodge & Brook House 73
Rossetti House Care Home
81
Northfield House
64
Northmead House
71
Rouse73
Rowden House
81
68
Russett House
75
66
Kingsleigh Residential
71
Knights Templar Court
75
Northway House
Residential Home
Knoll Care Home Ltd, The
79
Nynehead Court
Knoll House
71
Knowls, The
65
L
71
P
O
S
Saplings, The
67
Oak Bungalow
66
SeeAbility - Fiennes House
67
Oaklea Care
75
Selwyn House
75
La Fontana
79
Oak Lodge Care Home
79
SENSE81
Lakeside House
71
Oaktree Court
68
Sherford Manor Care Home
68
Langley House
65
Oak Trees
71
Somerset Abbeyfield Society
67
Old Farmhouse, The - Briars, The
75
South Cary House
75
Old Police House, The
80
Southlawns81
Latimer Lodge
Residential Home
75
85
Index continued
All care homes / care homes with nursing continued
Springside77
Spring View
77
St Benedict’s Nursing Home
81
St Cecilia Care Home
81
St George’s Care Home
67
St Michael’s
73
Stafford Lodge
73
Stanway Close and
Greenway Road
67
Street Farm
73
Sunningdale Lodge
77
Sunnymeade77
Sunnyside
Residential Home
77
Sydenham House
73
T
Tidings64
Torrwood Care Centre
81
West Abbey
79
Towans Care Home, The
73
Westerley Residential Care
64
Tudor Lodge
73
Westleigh House
67
Tudors Residential Care Home, The81
Wey House Nursing Home
68
Tyndale Nursing Home
Wilton House
67
Winsor Nursing Home, The
64
Wisteria Cottage
77
79
V
Vaughan Lee House
77
Wisteria House Residential Home 77
Vicarage House Nursing Home
79
Woodlands Farmhouse
Residential Care
W
Wellfield House
67
Woodside64
73
Wellington and Longforth House 67
Wyndham House
64
Y
Wellington Road, 52
67
Wells Nursing Home, The
81
Wembdon Rise
73
Wessex House
79
Yew Tree Cottage Residential
Home77
Chelston Gardens Dementia
Nursing Home Outside back cover
Clarence Park Inside front cover
Country Court Care Group
70
Four Seasons Health Care
68
Helping Hands Inside back cover
Humanicare34
Kingfisher Lodge
5
Magna Somerset West
Housing Association
15
Mediquip16
Notaro Care Homes
Inside front cover
Notaro Home Care
30
Notaro Live-in Care
30
Rojene Live-in Care
34
Select Homecare Direct Ltd
32
Serenita
Inside front cover
Somerset Care
40
Stuart House
Inside front cover
Summer Lane Care Home
70
Vane Hill
Inside front cover
Yeovil – Sherborne House
Care Home
79
Other advertisers
Aspen Court
Inside front cover
Avery Healthcare
50
Barchester5
Beaufort Grange
5
Bloomfield5
Bupa72
Camelot Care Group
51
Campania
Inside front cover
Care Choices Website 55, 62, 72, 76
Care Select
34, 82
Cedar Lodge
Inside front cover
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for
any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support
any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES
Directories and their design. Care Choices™ is a trademark of Care Choices Limited.
ISBN978-1-910362-45-7
Ref. No: 4001/Somerset5/0515. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.
This publication is available free of charge from Somerset County Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.
National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh.
Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.
86
The Home Care Specialists
Live-in Care – an
alternative to
residential care
So if you are looking for an alternative to residential
care or extra support for those everyday tasks that are
becoming a little more difficult, then we’re here to help
- around the clock, 7 days per week.
To find out how we can help you, call:
01749 301402
or visit: www.helpinghands.co.uk
25th A
nds
nn
Ha
rsary
ive
Our locally based Carers are able to balance
independent living with bespoke care needs by
assisting with housekeeping, companionship, providing
a break for an existing care giver, personal care,
support with continence and hospital discharge.
Lisa Carr, Director of The
Great British Care Awards
Helpin
g
At Helping Hands we have been providing award
winning quality home care since 1989. Still family
run, we apply our local knowledge and 25 years of
home care experience to offer one to one care that
enables you or your loved one to remain at home with
compassion and dignity.
“We are incredibly fortunate
to have such dedicated
people, like the staff at
Helping Hands, caring for
the vulnerable and the
elderly members of the
communities.”
25
Years
1823 668400
Make a Positive Choice
Quality Care in Beautiful Surroundings
We focus on what is good in life; activities, beautiful surroundings, good food,
friends, entertainment and company.
•
•
•
•
Enjoy full restaurant service
A positive attitude promoting respect and independence
Personalised care and nursing support, giving 24 hour peace of mind
Your care - your choice
Netherclay House Care Home
Taunton, Somerset, TA1 5EE
Personalised residential care and support delivered by well
trained, caring, friendly staff in a warm relaxed atmosphere, set in
beautiful, luxurious surroundings.
Netherclay also offers self contained apartments for independent
living in the grounds, next to the main care home. Pets welcome.
Tel: 01823 284127
visit us at: www.netherclayhouse.co.uk
Chelston Park Nursing Home
Wellington, Somerset, TA21 9PH
Personalised nursing care providing a caring, individualised
approach where staff have the skills to help residents make
choices about living each day in a way that is tailored around
their needs.
Tel: 01823 667066
visit us at: www.chelstonpark.co.uk
Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH
homecare.co.uk
Tel: 01823 667066
A purpose built, forward looking home, where design combines
with personalised care to create a peaceful, harmonious
atmosphere in which residents are supported to make the most of
each day.
visit us at: www.chelstongardens.co.uk
A local care service with local knowledge and nationally recognised standards
visit our website www.homecaresomerset.co.uk

Social Care and Support for Adults The Somerset

Transcription

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