Annual Report 2006

Taking
THE workforce
to the
Next Level
HEART Trust/NTA Annual Report 2006-2007
“a
jamaican workforce trained
and cer tified to international
standards , stimulating
employment - creating investments ,
contributing to the improved
produc tivity, competitiveness
and prosperity of individuals ,
enterprises , and the nation .”
At the HEART
Message from the Minister of Education & Youth
2
Board of Directors
4
Corporate Governance Report
6
Audit Committee Report
7
Chairman’s Report
8
Executive Director’s Report
9
Taking HEART to the Next Level - ISO Certification
11
HEART TRUST/NTA Corporate Operational Plans Results
12
Enrolment and Certification
14
Financial Perspectives 16
Executive Team
17
Performance of the National Training Programmes
17
Recruitment for the National Training Programme
HEART Trust/NTA Training Delivery Institution Based Training (IBT)
Community Based Training (CBT)
Enterprise Based Training (EBT)
Vocational Training Development Institute (VTDI)
National Council on Technical Vocational Education and Training (NCTVET)
Technical High Schools Development Project (THSDP)
Career Development Services
WorldSkills
22
National Skills Assessment Launched
23
Partnerships: Culinary Institute of America partners with HEART Trust/NTA
24
Spanish Hotel Investments
25
Heart Trust/NTA and JAMALCO’S MOU 26
HEART Trust/NTA Success Stories 28
Senior Executive Emoluments
31
Auditor’s Report
32
Financial Statement and Accompanying Notes 33
HEART Trust/NTA Personnel 65
HEART Trust/NTA Headquarters and Regional Offices
68
T
minister’s
message
he Ministry of Education and
Youth is indeed proud of the
agility with which the HEART
Trust/National Training Agency
has been able to respond to the
training needs of the changing
marketplace according to the
shifts that have taken place
within recent times.
The economic and social relevance of the organisation’s
efforts has been enhanced as several thousand requests for
various types of services have been processed over the year
under review. HEART Trust/NTA’s institutional training capacity
allocated to Garment Construction and Data operations was
reduced and reallocated to facilitate expansion of training
capacity for Hospitality skills given what is termed the ‘Spanish
Invasion’, a positive movement resulting in the addition of
about 10,000 hotel rooms to the island’s room count and
the creation of 40,000 jobs. This ‘invasion’ represents foreign
direct investment of US$1.5 billion in projects currently being
undertaken by Spain as there are at present six Spanish hotel
groups investing in different stages in Jamaica.
The National Council on Technical Vocational Education
and Training (NCTVET) must be commended for the
tremendous role it has played in the continuous certification
of individuals and institutional accreditation. Likewise, the
VDTI, the tertiary arm of HEART Trust/NTA is expanding
its Qualifications Framework and has targeted nearly one
thousand persons to be trained and certified as assessors.
These assessors will facilitate the training and assessment
of 3,000 highly skilled technical personnel for the potential
future opportunities in the bauxite/alumina and other sector.
The National Training Agency must also be commended
for partnering with the Ministry of Education and Youth
to launch Jamaica’s first-ever High School Equivalency
Programme (HISEP), which is a part of a move to focus
4
on creating a culture of life long learning while providing
adults with opportunity to achieve their secondary school
certification.
Consistent with its tradition, HEART Trust/NTA has
continued to form strategic partnerships with National
Training Organisations in CARICOM, as they all prepare for
the full implementation of the Caribbean Single Market and
Economy, which has as one of the key features, unencumbered
movement of labour. Our National Training Agency has
become the standard-bearer for establishing best practices
in the areas of training and certification, and our CARICOM
neighbours have adopted the majority of our occupational
standards.
The Ministry of Education and Youth is very pleased with
the organisation’s advances as it moves towards the fulfillment
of its goal to train and certify at least half of the Jamaican
workforce to global standards by the end of the fiscal year
2009-2010. We are assured that the Board of Directors, the
Management and Staff of the HEART Trust/NTA will continue
to work towards its mandate to prepare our Jamaican worker
for the new global arena.
—hon. maxine henry-wilson
minister of education and youth
Taking you to
the Next Level
Board of
Directors
And
Committee
Members
Board of Directors
Barbara McKoy / Donald Foster
executive director / Sandra Glasgow chairman / Julian
Robinson / Dawnett Turner deputy chairman / Bishop
Wellesley Blair
front row left to right
Committees
Finance Committee Julian Robinson chairman / Vivian
Crawford / Greta Bogues / Junior Rose / Anya Schnoor
/ Wilfred McKenley / Donald Foster / Christine DicksonEdwards / Pamella McKenzie / Michael Hosue
Audit Committee Vivian Crawford chairman / Dawnett
Turner / Sherine Shakes / Patrice Samuels / Alvin Henry /
Dudley Shields / Carole McDowell / Robert Clarke / Donald
Foster / Christine Dickson-Edwards
Corporate Governance Committee
Greta Bogues chairman / Dawnett Turner / Sherryl WhiteMcDowell / Dr. Halden Morris
6
Greta Bogues / Kingsley Palmer
/ Patrice Samuels / Ohene Blake / Sherine Shakes /
Dr. Halden Morris / Debbie-Ann Robinson corporate
secretary/legal counsel / Caswell McLeish / Maria Jones
/ Junior Rose / Sherryl White-McDowell / Vivian
Crawford
back row left to right
Projects Committee / Dawnett Turner chairman / Dr.
Halden Morris / Barbara McKoy / Bishop Wellesley Blair /
Thomas McArdle / Joyce Wilson / Karen Gayle / Elizabeth
Terry
Human Resources Committee Sherine Shakes
chairman / Caswell McLeish / Kingsley Palmer / Patrice
Samuels / Colin Barnett / Christine Dickson-Edwards
Information Communications Technologies
Committee Julian Robinson chairman / Sherryl WhiteMcDowell / Ohene Blake / David White / Courtland Soares /
Jacqueline Leckie-Johnson / Donald Foster / Michael Hosue
7
corporate
governance
committee
REPORT
H
EART Trust/NTA is committed
to maintaining sound
and effective Corporate
Governance practices. Our
Corporate Governance
practices have therefore
been designed to ensure
effective, efficient and prudent
operations of the organisation.
The Board of Directors of HEART Trust/NTA is responsible for
guiding and monitoring the business and affairs of the organisation in accordance with the Public Bodies Management
and Accountability Act and the H.E.A.R.T. Act. Management is
responsible for the daily operations of the organisation.
During the review period, the former Board’s term ended
31st May, 2006 and a new Board comprising 19 members was
appointed on 1st September, 2006 by the Minister of Education and Youth. The new Board which held eight (8) meetings over the review period has 18 members; one being an
Executive Director. In November 2006, Mrs. Lola Fong-Wright
resigned from the Board. All other members of the Board are
non-executive directors and the positions of Chairman and
Executive Director continued to be held separately. This composition of the Board provides management with independent and objective oversight and guidance.
With the appointment of a new Board, six (6) Board Committees were established to support the Board in effectively
performing its roles and responsibilities. These are the Audit;
Finance; Projects & Programmes; Information & Communication Technologies; Human Resources, and Corporate Governance Committees. All committees are chaired by non-executive Directors.
The Corporate Governance Committee’s role is specifically
to assist the Board in discharging its Corporate Governance
practices and policies and as such this committee comprises
non-executive directors, namely; Ms. Greta Bogues, Chairman;
Miss Dawnett Turner, Dr. Halden Morris and Mrs. Sherryl
White-McDowell. The Corporate Secretary/Legal Counsel,
Miss Debbie-Ann Robinson is the Secretary to the committee.
The former Committee which served from April 1, 2006 until
8
May 31, 2006 met once while the new committee met twice
over the period September 2006 to March 2007.
The Corporate Governance Committee carried out the following major activities during the financial year:
• Completed and implemented a Director’s Guide
Manual which was effectively used for the orientation of the new Board.
• Finalized Terms of Reference for all Management
Advisory Committees within the HEART Trust/NTA.
This document provides these committees with appropriate guidelines on their roles and responsibilities and relationship with the Board.
• Received and reviewed the analysis from KPMG Peat
Marwick & Partners on the previous board evaluation questionnaires and made recommendations
to the Board on strategies that could strengthen its
operations.
• Developed Code of Ethics and Whistle Blowing
policy for the Organisation. These documents have
been presented to the Board for review and approval.
The Corporate Governance Committee will continue to support the Board in ensuring the maintenance of good corporate governance practices.
Greta Bogues
Chairman
T
audit
Committee
REPORT
he Audit Committee is a standing committee of the Board and
plays an integral role in the corporate governance process of the
HEART Trust. The Committee is
established under the guidelines
stipulated in the Public Bodies
Management and Accountability
Act of the Government of Jamaica and assists the Board with its oversight function.
The Audit Committee is responsible for:
1. The integrity of the financial statements for the
Trust;
2. The qualifications, independence and performance
of the external auditors;
3. The performance of the Trust’s internal audit function;
4. The adequacy and effectiveness of the Trust’s systems of risk management processes;
5. Assessing the Trust’s programmes and policies regarding the adequacy, efficiency and effectiveness
of internal controls over accounting, financial reporting, operational and administrative systems,
and to thereafter advise the Board; and
6. Advising the Board on practices and procedures
which will promote effective controls.
The Audit Committee is independent of management and
comprises Non-Executive Directors and other qualified external professionals. Mr. Vivian Crawford is the Chairman of the
Committee and the Committee met six (6) times for the year.
During the year, the Committee reviewed the internal
audit functions and monitored the implementation of the
revised internal audit process. The Committee also ensured
that Management addressed the findings of the Internal Auditors.
The Committee reviewed the Risk Management framework which was approved by the Board for the development
of a comprehensive policy.
The Audit Committee provides an open avenue of communication among internal and external auditors and the
Board of Directors. The Committee has the power and authority to conduct investigations into matters within its scope of
responsibilities and to make appropriate recommendations
to the Board for action.
Vivian Crawford (Mr)
Chairman
9
Chairman’s
Report
A
s the new Chairman,
following on the path of the
sterling leadership provided
by out-going Chairman Alister
Cooke, I am proud to be
here at this pivotal point in
the organisation’s history as
we move to a higher level
of providing services and standards
to all our stakeholders based on
internationally accepted benchmarks.
I would like to acknowledge the tremendous work
that has been done by the Staff, Management, and
Directors of the Board of the HEART Trust/NTA
since the organisation’s inception.
Now on the cusp of our twenty-fifth year
,we are poised to take our development to
the next level. This means moving the organisation strategically to position itself
to meet or exceed international standards
and recognizing that this is the age when
skills are the new global currency. Taking it
to the next level means responding in a meaningful manner to the demands of the globalised
marketplace and providing certified and highly
trained workers to fill these needs.
As part of this strategy, we are indeed
proud of NCTVET’s receipt of the International Standards Organisation’s certification
in July 2006 (ISO 9001:2000). This designation
means a lot to us as it gives global validity to
the fact that we are training and certifying to
world class standards. The aim is now to seek
to broaden the ISO certification to the wider
HEART Trust/NTA family as we work towards
improving the organisation’s processes and
aligning them for improved efficiency and
effectiveness.
Now, more than ever, HEART is primed
to make a significant impact on the quality
of the Jamaican workforce and the economy
with the increasing levels of local and foreign direct investments. We are preparing a
world-class, certified and global-ready work-
10
force to take advantage of the opportunities that will
redound to the greater benefit of the society and the
country’s economic growth and development.
Global competition is demanding a higher profile
of training in the work force, building on knowledge
and learning bases. There is a great demand for
employees with a good basic education and
critical employability skills such as problem
solving, team work, decision-making and
information/communications alongside
numeracy and literacy skills. HEART Trust/
NTA is fulfilling its mandate by providing
workers with these skills.
Cognizant of the burgeoning
needs of Jamaican entrepreneurs
and the specialized systems of
support that they require, the
HEART Trust/NTA is preparing itself to ensure that the necessary
infrastructure is in place to certify,
prepare and support them as they
embark on their own ventures.
As part of this thrust, we will look at
the business models that currently exist
in certain areas of training and enlist
partners to provide the highest level
of certification needed for our graduates and other persons who have
chosen to create their own entrepreneurial ventures. It is our vision
not just to offer skills, but to initiate
wealth-creating opportunities for
these entrepreneurs and we know
that this will be for the greater good
and benefit of the whole society.
In our first 25 years, HEART Trust/
NTA has built a sound foundation for
the provision of a skilled and marketable
Jamaican workforce. Taking it to the next
level will see us transformed into a wellhoned, internationally accepted training
and certification dynamo providing the
world with its newest currency – a highly
skilled Jamaican workforce.
—SANDRA GLASGOW
T
Executive
Director’s
Report
he HEART Trust/National Training Agency is pleased to report
to our partners, the Jamaican
employers, as well as to the Jamaican public in general, that we
have completed another successful year of operation.
The National Training Agency continues to build on our new
business and technical operating model to widen access to
our training and certification programmes for all working
age Jamaicans. Our mission objective is to train and certify
half of the Jamaican workforce to international standards
by the end of the fiscal year 2009-2010.
I assumed the post of Executive Director of the HEART
Trust/NTA on March 1, 2007 replacing Robert Gregory. It
is my pleasure to pay tribute to Mr. Gregory for his outstanding leadership of the organisation from 1991-2007
and for the vast strides that we have made in that time.
On behalf of the Executive Management team and
staff of the organisation, I am pleased to report that
for the year ended March 2007, we have been successful in moving the organisation closer to the mission
goal in our thrust to take HEART Trust/NTA to the next
level.
Our performance indicators are moving in a positive direction as we have achieved our targets for the
awarding of the National Vocational Qualifications
of Jamaica (NVQ-J) to learners in our institution-based
and enterprise-based training modalities, as well as in
firms and community-based providers of training and
certification services.
During 2006/2007, the training system enrolled 89,472
learners, with 67,275 receiving certification. This enrolment
represents a 1.8% increase over the 87,912 learners enrolled in 2005/2006. The 67,275 receiving certification was
an increase of 9.5% over the 61,468 that were certified in
2005/2006. The enrolment and certification for 2006/2007
represent a considerable improvement over the last three
to four years, when an average of just over 40,000 learners
were gaining access to our training and certification programmes each year. For 2007/2008 the National Training Agency is projecting to achieve over 100,000 enrolment in training with an enrolment target of 107,104.
11
Executive
Director’s
Report
Caribbean Vocational
Qualification (CVQ)
Another significant milestone for the National Training Agency was the development of the framework for the Caribbean
Vocational Qualification (CVQ) in partnership with our colleagues in CARICOM.
HEART Trust/NTA, working through the Caribbean Association of National Training Agencies (CANTA) and CARICOM,
has been able to successfully garner regional endorsement of
the CVQ.
The CVQ, which is based on the same regionally endorsed
platform of occupational standards as the National Vocational
Qualification of Jamaica (NVQ-J), will enable the free movement of skilled certified workers within the Caribbean Single
Market.
Jamaica, Trinidad and Tobago, and Barbados have been
authorized to lead the process of awarding CVQs starting in
2007-2008. During this initial period, there will also be an initiative to ensure that all secondary school seniors will have
access to the CVQ work-based certification to
complement their CXC educational qualifications, thereby embracing their school-towork transition.
The HEART Trust/NTA, as the region’s
lead training agency will continue to
provide technical and material assistance as we work towards building the competitiveness of the
region’s human capital.
Moving Forward
to WorldSkills
HEART Trust/NTA continues to
benchmark its training and certification to world class standards.
Through our membership in WorldSkills International, we have been
incorporating the standards and the
mechanisms of WorldSkills International to maintain and establish bench
marks for skills training and certification. Our strategy is to infuse the WorldSkills methodologies into our national
training system through our processes
and projects as we attain and maintain
international standards of practice.
12
Outgoing Executive Director, Robert Gregory
I am also pleased that during the period under review,
the Vocational Training Development Institute (VTDI), the tertiary arm of the HEART Trust/NTA, has been restructured, and
is building new partnerships locally, regionally and internationally to better fulfill its mandate.
A letter of intent was signed with the Delaware State University in a commitment between the two institutions to foster internationalisation of its programmes and to collaborate
in higher education.
The areas of proposed agreement include joint research
and teaching activities including faculty exchange, opportunities for VTDI undergraduates and graduates to pursue studies in Fashion Design and Merchandising, Information Communications Technology and Agriculture at Delaware State
University, and collaboration of professional training and development for academic staff.
Building
Partnerships
We will continue to build partnerships with NGOs,
Community-based organisations and institutions both
locally and overseas in order to strengthen our collaboration
while increasing access to training and certification for the
Jamaica workforce. We will also continue to expand training
in non-traditional areas in response to burgeoning growth
sectors within the international and the local economy. The
HEART Trust/NTA has been responding to the growth in the
traditional hospitality and tourism sectors while training and
certifying more persons in entertainment management; tour
guiding, the performing arts; lighting, sound and stage.
Taking The Organisation
To The Next Level
It is with gratitude that we record our thanks to the Board of
Directors, the management and staff of the Trust, industry
lead groups and management advisory committees for
the sterling contribution that they continue to make to the
organisation. As we move to the next level, we re-iterate
our commitment to ensuring the realization of the vision of:
“A Jamaican workforce trained and certified to international
standards, stimulating employment, creating investments,
contributing to the improved productivity, competitiveness
and prosperity of individuals, enterprises and the nation”.
—Donald Foster
T
he training and certification
programmes of the National
Training Agency received a
significant boost in August 2006
with a resounding endorsement
of our quality and assessment
processes by the International
Standards Organisation (ISO).
The Quality Management System of the National Council on
Technical and Vocational Education and Training (NCTVET),
the accreditation and certification arm of the HEART Trust/NTA,
was approved by ISOQAR with the ISO 9001:2000 standard.
This is a significant achievement as the NCTVET is the only
institution of its type in the English-speaking Caribbean to be
ISO 9001:2000 certified. As the quality Manager for TVET, the
stamp of approval by ISO is indicative of the soundness and
rigour found in the operations of the NCTVET thereby giving
the organisation the credibility and authenticity to approve
and accredit training programmes, to develop work-based
standards and to certify the skills of individuals.
ISO 9001:2000 guarantees that the NCTVET ‘s activities are
managed efficiently and that the organisation is continually
improving its processes to meet the requirements of international standards taking into consideration customers needs.
Since its inception in 1994, NCTVET has been awarding the
National Vocational Qualification of Jamaica (NVQ-J) to individuals who have met the requirements for national certification according to the standards-driven, competency-based approach to training, assessment and certification. Over 100,000
persons have been so certified, and NCTVET has also awarded
NVQ-J’s to duly qualified individuals from across the Caribbean
region including St. Vincent and the Grenadines, Grenada, The
Cayman Islands, St. Kitts and Nevis and St. Lucia.
NCTVET members going through final
deliberations for ISO audit.
Approval to award the CVQ
Another major development for the National Training Agency
in the period under review was the consultation with select
CARICOM partners for the establishment and awarding of the
Caribbean Vocational Qualifications (CVQ).
At the eleventh meeting of the Council for Human and
Social Development (COHSOD) of CARICOM held in Georgetown, Guyana in October 2004, the Caribbean Association
of National Training Agencies (CANTA) through the Regional
Coordinating Mechanism for Technical and Vocational Education & Training (RCMTVET) presented a proposal for the development of a Caribbean Vocational Qualification (CVQ).
The development of the CVQ was to be done using the
five-tiered Regional Qualifications Framework involving a
delegated structure in which each National Training Agency
agreed on the use of approved regional occupational standards and mechanisms.
At the fifteenth meeting of COHSOD held in 2006, it was
agreed that the award of the CVQ would be in accordance with
the CANTA Model for Training Assessment and Certification in
Technical and Vocational Education and Training (TVET).
As such, the Caribbean Examinations Council (CXC), as the
regional examinations body could award the certificate in the
secondary school system throughout the region. The Barbados TVET Council, the HEART Trust/NTA through the NCTVET,
along with the National Training Agency of Trinidad & Tobago,
could issue the CVQ as work-based qualifications and continue to provide certification for member states which have not
yet established mechanisms for the award of the CVQ.
Trinidad & Tobago launched their CVQ in May 2007 and
Jamaica is slated to follow in October 2007. Holders of the
CVQ will be entitled to move freely under the CARICOM Single
Market & Economy (CSME) thus facilitating the portability of
skills throughout the Region.
nctvet iso
certification
– taking the
workforce
to the next
level
13
the heart
trust/nta’s
vision and
mission
indicators
The Vision
Training, assessment and certification services to enable the
certification of one-half of the workforce by 2009/2010.
The Mission
Access to the national framework for assessment, training and
certification services is provided to 100,000 persons per annum by
2007/2008.
Results for 2006-2007
Highlights/Summary
• Enrolment reached 87,037 individuals in the HEART programmes
and an additional 2,435 individuals in secondary schools and other
training providers, bringing the total to 89,472.
• Training to facilitate the JAMALCO expansion achieved an enrolment of 1,437 against a target of 1,455. Nearly 20,000 were enrolled
in hospitality, and over 10,000 were enrolled in building and construction (both relating to tourism expansion).
• 27,784 of the 87,037 enrolled were in higher-level programmes
(Levels 2 and above).
• Certification was awarded to 67,275 individuals against an ambitious target of 74,040 individuals certified. HEART Programmes led
to 67,275 certifications by NCTVET, or 91% of the target and an increase of 6.7% over the previous year. The breakdown is as follows:
NVQs . . . . . . . . . . . . . . . . . . . . . . .
Unit Certifications . . . . . . . . . . . . . . .
Joint & Other Certifications . . . . . . . . .
Total . . . . . . . . . . . . . . . . . . . . . . . 26,542
32,269
. 8,464
67,275
NCTVET was certified by the International Standard Organisation (ISO)
thereby validating the international recognition of the National Vocational
Qualifications of Jamaica (NVQ-J).
• 26 Assessment Centres were launched in Academies and VTCs, and
21 Community Based Training projects established assessment services.
• Ten new Community-Based Training projects were approved during
the year.
• Certification rates in all programmes exceeded 90%
• Promotion of lifelong learning and career development, competency based training and training and development in entrepreneurship, support for National Youth Service, Technical High Schools,
and TVET in secondary schools
• 369 new Assessors were trained and 269 were upgraded during the
period. Over 1,500 individuals have been trained as assessors between 2003 and 2007.
A total of 2,232 individuals participated in Team Jamaica, a programme
to train Jamaicans who work in the hospitality sector to understand the
tourism product and provide improved customer service.
14
Pre-Vocational/Continuing Education
Not Categorised
Other (including Health)
Education and Training
Information and Communications
Technology
Industrial Maintenance
Hospitality
Building/Construction
Commercial
Cabinet Making
Beauty Care
Transportation/Automotive
Art and Craft
Apparel and Sewn Products
Agriculture
the HEART
trust/nta
Enrolment
Participation
2001-2007
and
projected
2007/2008
120,000
100,000
80,000
60,000
40,000
20,000
0
2002/2003
2003/2004
2004/2005
2005/2006
2006/2007
2007/2008
15
enrolment
and
certification
Enrolment
Certification
Enrolment in HEART programmes went from 35,249 in 2002
to 87,037 in 2006/07, an increase of 147%.
In response to labour market demands, enrolment in
HEART programmes reflects increased offerings in hospitality
and tourism, information technology, and construction. From
2002 to 2006/07 enrolments increased as follows:
• Hospitality & Tourism: From 5,351 to 19,145 last year
• Information Technology From 5,142 to 12,201 last year
• Construction: From 3,961 to 10,329 last year
• Commercial: From 1,680 to 10,731 last year
• Automotive: From 2,045 to 3,198 last year
• Education & Training: From 1,387 to 6,803 last year
NCTVET certification went from 22,949 in 2002 to 67,275 in
2006/07, an increase of 283%. This includes the following increases by category:
• NVQ: From 12,753 to 26,542 last year
• Unit Competencies: From 2,972 to 32,269 last year
• Joint & Other Certifications: Joint certification decreased
due to conversion of these to regular NVQs as intended
moving from 10,196 to 8,464 last year. Introduction of a
new Job Certification in 2007/08 will mean an increase in
this category projected for 2007/08 to 21,182.
Enrolment increased significantly due to the new approach involving unit competencies in institutions, and the
increasing amount of training conducted in cooperation with
firms through the Enterprise Based Training Department.
certification
projected certification
last five years (2002 – 2007)
35,000
2007/2008
25,000
23,500
21,000
30,000
19,500
18,000
25,000
16,500
15,000
20,000
13,500
12,000
10,500
15,000
9,000
7,500
10,000
6,000
4,500
5,000
3,000
1,500
16
2002/3
2003/4
2004/5
2005/6
other
certifications
unit competency
certification
job certification
level 5
level 4
level 3
level 1
2006/7
level 2
0
unit competency
joint & other
nvq
0
historical and projected certification
2002–2007 and projected certification for 2007–20088
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
unit
competency
joiny
and other
PROJECTED
2007/2008
2006/2007
2005/2006
2004/2005
2003/2004
0
2002/2003
10,000
nvq
projected enrolment
32,560
2007/2008 fiscal year
16,000
15,000
14,000
13,000
12,000
11,000
10,000
9,000
8,000
7,000
6,000
5,000
4,000
3,000
2,000
1,000
craft
health
libraries &
teaching aides
tvet instruction
agricultural
early
childhood
apparel
cosmotology
automotive
industrial
maintenance
commercial
information
technology
other skills
construction
hospitality
0
17
financial
perspective
Last Five Years
2003 – 2007
2003 March $’000 2004 March $’000 2005 March $’000
2006 March $’000
2,616,835 3,188,062
3,590,684
3,976,494
4,602,952
343,790 361,303
455,064
503,717
576,953
DIRECT PROGRAMME DELIVERY
2,060,335 2,529,119
3,045,425
3,371,026
3,861,149
TOTAL EXPENDITURE
2,404,125 2,890,422
3,500,489
3,874,743
4,438,102
212,710 297,640
90,195
101,751
164,850
174,833
41,977
58,093
109,770
207,816 272,033
264,319
289,518
336,820
REVENUE
CENTRAL ADMINISTRATION
SURPLUS before TAXATION
SURPLUS after TAXATION
CAPITAL EXPENDITURE
4,602,952
2007 march
$’000
4,438,102
J$000’s
4,000,000
3750,000
3,500,000
3,250,000
3,000,000
dollars
2,750,000
2,500,000
2,250,000
2,000,000
1,750,000
1,500,000
1,250,000
1,000,000
750,000
500,000
250,000
2002/3
18
2003/4
2004/5
2005/6
2006/7
capital
expenditure
surplus
after
taxation
surplus
before
taxation
total
expenditure
direct
programme
delivery
central
administration
revenue
0
Executive
team and
Performance
Of The
National
Training
Programme
Executive Team
front row left to right Paulette Dunn Smith senior director, national council on technical and
vocational education and training (nctvet) / Donald Foster executive director / Colin Barnett senior director, human resource
planning and development / Pamella McKenzie national programmes director
back row left to right Michael Hosue chief
information officer / Clover Barnett chief technical director / Christine Dickson Edwards senior director, heart trust fund /
Thomas McArdle s enior director, planning & projects development.
D
uring the period under
review, the National Training
Programme and the
operations of the HEART Trust/
NTA continued to be funded
mainly by the 3% payroll
contributions from Jamaican
employers.
Over 11,000 employers made contributions of J$4.99b to the
HEART Trust Fund for the period 2006-2007. This represented
an increase of 17.5% over the previous year’s contributions of
$3.486 billion and 6% over the budgeted amount of J$3.86
billion. The contributor base again widened for the review
period with 1,430 employers making payments for the first
time.
Eighty-nine corporate audits were completed and of the
outstanding amounts identified, $124.46 million was collected.
The organisation has developed a Customer Charter Declaration indicating its commitment to customer satisfaction,
and this has been distributed to all employers. Customer
Service training was developed and implemented using the
National Council on Technical Vocational and Education and
Training (NCTVET) framework.
Recruiting for the
National Training Programme
There was improvement in the numbers of persons recruited
and enrolled in HEART-financed training and certification
programmes. The total enrolment moved to 87,037 persons or 90.9% of the total target of the National Training
Agency. This represents an increase of 1.4% over the figure
for 2005-2006. When combined with school-based NCTVET
programmes, total participation in the training system stood
at 89,472 individuals.
Access to higher-level training was targeted as a priority
area for expansion and enrolment in these programmes increased to 27,784 persons, up 73% over 2005-2006.
The economic and social relevance of HEART Trust/NTA’s
efforts was further enhanced as the organisation processed a
total of 9,587 requests from firms for various types of services.
This reflected an increase of approximately 14.5% over last
year. Gap analyses were conducted and appropriate training
interventions implemented to address training gaps. Institutional training capacity allocated to Garment Construction
and Data operations was reduced and reallocated to facilitate
expansion of training capacity for Hospitality skills.
Total job placements exceeded the target, increasing
from 4,629 to 5,440 to register a 17.5% increase over last
year.
19
Performance
Of The
National
Training
Programme
Strategic Partnerships and
Workforce Development
The development and operation of partnerships continued to
be a key strategy for expanding access and participation for
the Trust in the period under review. There was a significant
increase in new firms partnering with the HEART Trust/NTA
for the provision of training, with the number moving from 29
to 92. Fourteen of these partnerships were with firms which
were approved to receive financing under the Special Incentive Programme.
Ten new community-based partnerships for 341 participants in 4 parishes, in 11 skill areas were approved with a total
of $20.7 million committed. Areas of focus included hospitality, construction, cosmetology and commercial skills.
A total of nine externally financed partnerships were
also developed. These included partnerships with St. Kitts
and St. Vincent for the provision of technical assistance, the
Cayman Islands, UNICEF, Inter-American Development Bank
(IDB) and the Commonwealth Youth Programme. In the area
of workforce development, 1,012 persons were processed
for training, assessment and certification in a minimum of 12
core units per skill area. Most of these persons came from
the JAMALCO project where they were enrolled for full certification at levels two and three. The HEART/JAMALCO Project
was selected as a finalist in the Alcoa North America Impact
Awards, which took place in Los Angeles, California, and Alcoa
International featured outstanding candidates from HEART in
two of their magazines.
HEART Trust/NTA
Training Delivery
The HEART Trust/NTA’s Training Delivery System is an islandwide network comprising three main modalities:
• Institution Based Training (IBT) in 26 academies, institutes and vocational training centres
• Community Based Training (CBT) in over 100 projects
and partnerships with community groups, churches
and NGOs across the island.
• Enterprise Based Training (EBT) includes industry interventions, workforce improvement through training and certification, the School Leavers Training Opportunities Programmes (SLTOPS) and the traditional
apprenticeship programmes.
Additionally, the Technical High Schools Development
Project facilitates training to the nation’s fourteen technical high schools and the TEAM Jamaica training programme
conducted in conjunction with the Tourism Product Development Company (TPDCo.) prepares workers for the hospitality
sector.
Training and certification of instructors, trainers and TVET
professionals from all the major economic sectors is also done
at the Vocational Training Development Institute (VTDI), while
the National Council on Technical and Vocational Education
and Training (NCTVET) directs the quality assurance, accreditation and certification of the programmes delivered by the
National Training Agency.
Institution Based Training
JAMALCO CERTIFICATION CEREMONY top Jeremiah Anderson receiving
the “Spirit of HEART” trophy from Chairman Sandra Glasgow and bottom
Sheldon Walker receiving the award for “Most Outstanding Learner” at Breadnut
Valley Training Institute from Brian Doy, JAMALCO, Manager of Public Affairs,
Communication & Government Relations.
20
The Institution Based Training (IBT) Department comprises 26
training institutions – 10 Academies and 16 Vocational Training Centres. The enrolment in IBT programmes for the fiscal
year stood at 41,578, with the key focus areas being hospitality and information communications technology, to meet
Performance
Of The
National
Training
Programme
the demands in the marketplace. Once again, the certification
rate was impressive with 95% of learners being successful. A
total of 10,912 National Vocational Qualification of Jamaica
(NVQ-J) certificates were achieved by learners for the yearended March 2007, while 18,323 learners achieved unit competencies, the majority of them at levels 1 and 2.
Assessment services were launched in all 26 institutions.
Fifteen institutions submitted instruments on readiness for
Distance Education and Instructional Technology. Curriculum
Development, Instructional Methods and Educational Administration courses were also developed and delivered.
The Runaway Bay HEART Hotel and Training Institute
continued to excel, receiving the Carl Faberge Award in the
field of Tourism and the Caribbean Tourism Organisation Sustainable Tourism Award for Jamaica and the Caribbean. Jamaica’s Ambassador to the United States, Professor Gordon
Shirley also commended a team from HEART Runaway Bay for
their excellence in preparing and serving Jamaican Cuisine to
guests and foreign dignitaries at the “Independence Sunday
Market” in Washington, D.C.
The Ebony Park Academy’s Contract Broiler Unit received
special awards from the Jamaica Broilers Group for low production costs and feed conversion rates.
Community Based Training
The HEART Trust/National Training Agency continues to forge
key partnerships with well over 100 Community groups including non-governmental organisations (NGOs) and churches to offer many of its training and certification programmes,
which lead to the awarding of the NVQ-J. Community Based
Training (CBT) is only conducted where there is an identifiable
visible economic demand, or an assurance that the training
will stimulate economic activities.
The Board of Directors approved 10 new CBT project partnerships for 341 participants in 4 parishes, in 11 skill areas,
with major focus on hospitality, construction, cosmetology
and commercial skills.
A total of 13,143 persons were enrolled and the NVQ certification rate was an impressive 98.2%. NVQ-J’s were awarded
to 4,130 persons while 2,387 learners achieved unit competencies. Twenty-one projects achieved assessment centre
status.
Enterprise Based Training
Enterprise Based Training (EBT) programmes are designed for
the traditional school leavers, apprenticeship and workforce
development. The year in review showed a total of 7,139 per-
21
Performance
Of The
National
Training
Programme
sons enrolled in Enterprise Based Training (EBT) Schemes, being awarded full NVQ-J’s, while 11,263 achieved unit competencies. The certification rate was a perfect 100%. In addition,
4,827 persons enrolled for higher level NVQ-J programmes.
57 companies were referred to institutions for training
and assessment services and over 2,700 enterprises made requests for EBT services during the year under review. These
services include training, assessment, needs analysis, on-thejob training, staff presentations, and preparation of job descriptions. The WorldSkills programme was also marketed to
30 companies and orientation sessions were held at several
schools.
A total of 2,319 firms participated in the on-the-job workbased training and certification programmes with 4,423 trainees gaining work experience during the year.
Vocational Training
Development Institute
22
The tertiary arm of HEART Trust/NTA, the Vocational Training
Development Institute (VTDI), enrolled 2,265 persons in its
programmes during the fiscal year, with 1,025 gaining full certification. With 19 programmes and short courses delivered,
1,040 students successfully completed their programmes,
acieving a certification rate of 98%.
The Institute staged a Competency-Based Education and
Training (CBET) conference, targeting tertiary institutions to
help expand the National Qualifications Framework and promote the adoption of the CBET philosophy.
A “Letter of Intent” was signed between Delaware State
University and the VTDI for training in six areas including IT
and Environmental Science.
Access to training, assessment and certification programmes was strengthened with the establishment of a Distance Education Unit. Five courses were developed for delivery in an on-line format and there was a special course to train
facilitators in the use of on-line delivery.
The Learning Management Services Department contributed to the advancement in Open and Distance Learning with
the development of a policy on Open and Distance Learning
for the HEART Trust/NTA.
The Institute continued its partnership with the University
of Technology, Jamaica (UTech) in the delivery of the Bachelor
of Education programme. During the year, five lecturers from
the VDTI were facilitators on the programme. The VTDI also
received commitment from UTech for the articulation of the
VTDI’s Diploma in Information and Communications Technology (ICT) into UTech’s degree programme.
VTDI’s partnerships with CARICOM were significantly
strengthened, as the Institute offered technical assistance
to St. Vincent and the Grenadines, Barbados, St. Kitts and
Trinidad and Tobago, particularly on Competency Based Education and Training and Information and Communications
Technology (ICT) integration. VTDI gained membership in the
Association of Caribbean Higher Education Administrators
(ACHEA).
National Council on
Technical Vocational and
Education and Training
During the fiscal year 2006/07, HEART Trust/NTA and the National Council on Technical Vocational Education and Training (NCTVET) made the momentous leap to the next level by
receiving the International Standards Organisation’s certification in July 2006 (ISO 90001:2000). This designation gives
global validity to the fact that NCTVET is certifying to worldclass standards.
NCTVET certified a total of 67,275 individuals through
National Vocational Qualifications (NVQs), Unit Certification,
Joint and other Certification, representing 90.9% of the annual target. NVQ qualifications were achieved by a total of
26,542 individuals representing a 26.7% increase over the
previous year. Unit Certification was achieved by 32,269 in-
top Donald Foster, Executive Director – HEART Trust/NTA (left) and Rev. Adinair
Jones, Executive Director – National Youth Service, seal the MOU agreement
at HEART’s Corporate office while Pamella McKenzie – National Programmes
Director and Grace McLean, Director – Enterprise Based Training (second and
third left) look on. bottom Participants in the South Eastern Region Employers’
Forum at Knutsford Court.
dividuals compared to 28,572 for the previous year – an increase of 12.9%. Joint and other certification was achieved by
8,464 persons, reflecting a decrease of 29.3% when compared
to the previous year’s figure, as programmes were converted
to Unit Competencies and NVQs.
The NCVTET NVQ Level 5 instructor certification scheme
has been developed for implementation in 2007-2008.
NCTVET Accreditation was granted for 56 programmes in
fourteen organisations. A total of 159 audits, including 48 facility audits were conducted by NCTVET. All training departments continue to achieve the targeted certification rate of
90%, with all except the VTDI exceeding the target – IBT 96%;
EBT 100%; CBT 98.2%; VTDI 90%.
There was also a 23.35% increase in the number of students registered for NCTVET assessment in Technical High
Schools in 2006-2007, with the figure moving from 2,255
in 2005-2006 to 2,942 as at March 2007. Thirty-six positions
within the HEART Trust/NTA structures were brought under
the NCTVET framework and core competencies were developed for 40 jobs.
During the year, six industry lead groups and 26 technical
teams were operationalised and just under 1,000 competency
standards were quality checked and approved.
Jamaica’s first-ever High School Equivalency Programme
(HISEP) was launched as a part of the National Training Agency’s move to focus on creating a culture of life long learning in
institutions, communities and Jamaican workplaces.
The HISEP programme is a joint initiative between the
Ministry of Education and Youth, The Jamaican Foundation
for Lifelong Learning, and the National Council on Technical
and Vocational Education and Training (NCTVET).
HISEP is an adult education programme designed to recognise the achievement of high school level qualifications.
Successful completion of the programme requirements will
result in the award of the High School Equivalency Diploma.
The subjects to be offered are Mathematics, Language &
Communication, Literature, Culture & the Arts, Society & Citizenship and Science and Technology.
Technical High Schools
Development Project
The THSDP continues its vision to refocus and reposition
Jamaica’s 14 technical high schools to make them centers of
excellence, and to provide the country with a larger pool of
graduates with NVQ certification. During the last fiscal year
there was a 23% increase in the number of students registered for assessment by the NCTVET. The number of students
obtaining NVQJ certification stood at 85%, with a significant
increase in the entries.
The NCTVET visited seven schools and carried out evaluations to test their readiness for accreditation. Workshops were
conducted for 46 principals and vice principals and heads
of departments. The schools continue to utilise strategies to
help students to improve literacy and numeracy levels.
Performance
Of The
National
Training
Programme
Career Development
Services Department
(Formerly PROGIS)
During 2006-2007, Career Development Services Department
(formerly the Professional Guidance Information Services
Unit) continued to provide technical assistance to the training
and education system in the development and implementation of career development programmes and in the promotion of lifelong learning for all working age Jamaicans.
Working with the Lifelong Learning Focus Group, the CDS department developed a National Lifelong Learning Policy.
23
jamaica
prepares for
worldskills
in japan
T
he English-speaking
Caribbean’s first member of
the WorldSkills organisation
– World Skills Jamaica, has
been moving from strength
to strength ever since the
inaugural “Skills Jamaica”
Competition at the National
Arena in Kingston in 2003.
A team from Jamaica attended the WorldSkills
General Assembly in Melbourne Australia in May
2006 and intensive preparations are now underway for the Jamaican team that will participate in
the WorldSkills competition in Shizuoka, Japan in
November 2007. Jamaica will participate in Web
Design, IT Software Applications and Ladies and
Men’s Hairdressing
Jamaica will compete in its second WorldSkills Competition, following its historic entry in 2005, when the event was
staged in Helsinki, Finland. WorldSkills competitions are also
scheduled for Canada in 2009 and the United Kingdom in
2011.
Jamaica embraces the WorldSkills vision of building an
awareness of the essential contribution that skills and higher
standards of competence make to the achievement of economic success and individual fulfillment. Jamaica continues
to lobby for the introduction of Song and Dance as a competition area for WorldSkills International.
The HEART/Trust NTA has a strategic alliance with WorldSkills International , which has led to the formation of WorldSkills Jamaica. WorldSkills Jamaica supports and enhances
vocational training in Jamaica and is a resource for current
information on skills standards, new technologies and sharing best practices, as well as helping to shape global policies
on vocational skills.
HEART Team for WorldSkills 2007 in Japan. bottom Reception in honour
of WorldSkills representatives in Melbourne, Australia in May 2006. From left,
Donald Foster, Robert Gregory, Bruce Robinson –UK Trainer, Kevin Mullins –
official delegate for WorldSkills and Grace McLean – technical delegate for
WorldSkills.
top
24
WorldSkills Jamaica has also introduced the “Try a Skill”
concept from WorldSkills Australia. Thousands of Jamaicans
have been exposed to this concept at various fairs and events
of the HEART Trust/NTA. The concept includes a range of occupational areas, and has been successfully used to influence
individuals to enroll in training programmes.
The organisation also stages a National Skills Competition
in Jamaica every two years, modelled off the WorldSkills Competition. The next local WorldSkills Jamaica competition will
be held in April 2008.
W
National
Skills
Assessment
orking age Jamaicans
received a unique
opportunity in February
2007 to assess their skills
due to the nationwide
launch of the “Check Your
Skills” Institution Based
Training (IBT) Assessment
Services of the National Training Agency.
The “Check Your Skills” campaign targets Jamaicans whether
employed or unemployed. It focuses on persons who need
to assess their skills acquired over time for either immediate
certification or for re-direction for training for subsequent assessment and certification.
The assessment of skills and competencies determines an
individual’s competence in a particular area. Individuals who
are not competent have benefited from the process as it identifies gaps in learning and training. Referrals are then made
for training intervention in order for the person to acquire the
necessary learning and skills that will make them successful in
future assessments.
IBT “Check Your Skills” Assessment Services is now available at HEART institutions islandwide to persons who need
to have their skills levels assessed for employment whether in
Jamaica, in the Caribbean Single Market and Economy (CSME)
or anywhere else in the world. The service is also to be available in Community Based locations, as well as in partnership
with industry in a wide range of skill areas.
Trainee being assessed in web page design.
25
Partnerships
Culinary Institute
of America
Partners with
HEART Trust/NTA
Blossoming Careers
for Jamaican
Executive Chefs
J
amaica’s hospitality and tourism
industry will benefit from the
infusion of a new wave of young,
dynamic local Executive Chefs,
trained and certified to international
standards.
The Jamaican Executive Chef programme is administered
by the HEART Trust/National Training Agency, in partnership
with the renowned Culinary Institute of America (CIA).
HEART Trust/NTA, through its flagship hospitality institution, the Runaway Bay HEART Hotel and Training Institute,
administers the Advanced Professional Chef Training Programme, which has opened immense opportunities for the
development of exciting careers for local Executive Chefs.
The major objective is to provide advanced level training
with local and international certification for Jamaica’s culinary
professionals in the Hospitality industry.
The HEART Trust/NTA recognised the need for higherlevel training in the Culinary Arts and noted the negative
impact that the lack of local Executive Chefs was having on
the profession. In most hotels, Jamaicans were only able to
attain positions as cooks and supervisors, with the management positions reserved for expatriates. This produced high
levels of frustration among the Jamaicans as they recognised
the need for further training in Culinary Arts, but there were
no advanced programmes offered locally.
It was against this background that the Trust and the Culinary Institute of America (CIA), one of the world’s premier Culinary Colleges, signed a Memorandum of Understanding in
June 2003 to ensure that Jamaicans have access to advanced
training in the Culinary Arts.
26
After the Runaway Bay HEART Hotel and Training Institute
was identified as the institution to deliver the programme, it
had to undergo rigorous scrutiny by the CIA. The facility in
general, the food laboratory, kitchens and equipment, in particular, were assessed by CIA team which gave the Institute
the “thumbs up”, with a few recommended upgrades for the
start up of the First Level training. Runaway Bay HEART has
implemented the recommendations in order to meet the required standards.
A special feature of the programme is the development of
a Classical Jamaican Cuisine Curriculum in conjunction with
HEART Trust/NTA and the Culinary Institute of America. The
response of the hospitality industry has been positive from
the inception of the programme in 2003 with several hotels
sponsoring some of their employees by ensuring that they
are given adequate time off to attend training/assessment
sessions and also by contribution to the payment of fees.
A group of six Jamaican chefs, all Level III trainees in the
Executive Chef Programme, recently successfully completed
their training at the CIA’s Hyde Park Campus in New York. The
Hyde Park experience involved intensive courses in Asian, Latin American and Caribbean cuisine, Food and Wine Studies,
and Financial planning, among others. The CIA has the most
certified master chefs of any culinary college with over 37,000
graduates, many of them leaders in the food industry.
Level Three trainees from the CIA’s Hyde Park Campus in New York are: Shawn
Bryan (Kaieteure Foods), Fay Dawkins (Runaway Bay HEART Hotel), Kurt McCormack (University of Technology, Jamaica), Lincoln Peterkin (Grand Bahia Principé
Hotel), Raymond Samuels (Sunset Jamaica Grande Hotel), Karl Thomas (Runaway
Bay HEART Hotel).
T
he HEART Trust/NTA has
strategically positioned itself
to provide trained and certified
workers to meet the demands
resulting from the boom in the
local hospitality sector, largely
due to major investments by
investors from Spain.
The Spanish investments, worth an estimated US$1.5 billion,
have resulted in the addition of 10,000 hotel rooms and the
creation of 40,000 jobs.
The National Training Agency has partnered with
the Spanish investors to provide trained and certified
workers in a wide variety of occupational skills including
construction workers (masons, carpenters, steel-fitters,
electricians and welders); hospitality workers (cooks,
waiters, bartenders, housekeepers, porters, front office
and accounting staff, and entertainment coordinators),
and maintenance personnel including landscapers.
Samuel Bowen, HEART’s Director of Strategic Workforce
Development noted that HEART has made a direct
intervention at the Bahia Principe Hotel where the Enterprise
Based Training (EBT) Department certified one hundred and
sixteen persons on-the-job.
The Spanish hospitality chain, which has employed many
HEART graduates, include three hotels in the RIU Group, two
in Negril and one in Ocho Rios, as well as the Bahia Principé
Clubs & Resorts Hotel in Runaway Bay. Additionally, the Agency is working closely with Iberostar Hotels & Resorts in Montego Bay and the Fiesta Hotel in Lucea, Hanover.
The Runaway Bay HEART Hotel and Training Institute has
also commenced training in Entertainment Management in
collaboration with the Bahia Principé Hotel to provide entertainment co-ordinators for the property.
According to Mr Bowen, “There has been greater acceptance by the investors of our role in training and certifying
workers to meet their specific on-the-job needs. It is against
this background that we have held numerous employment
fairs for the Bahia Principé Hotel for its December 2006 startup date and the Iberostar Hotel for its May 2007 opening.”
The National Training Agency has also held discussions
with the Fiesta Hotel to develop a training and certification
programme for several categories of workers to be employed
at that property when it is completed.
MULTI-BILLION
DOLLAR
SPANISH HOTEL
INVESTMENTS
27
Heart Trust/
NTA and
JAMALCO’S
MOU for
Multi-Billion
Dollar
Expansion
T
he HEART Trust/NTA has
surpassed its target of training
over three thousand workers
for the Jamaican bauxite
alumina industry in the process
copping a silver award from
Alcoa International. The
HEART/JAMALCO project was
spearheaded by the Strategic Workforce
Department headed by Robert Green.
In April 2006, HEART Trust/NTA and JAMALCO officially signed
a Memorandum of Understanding to facilitate the training
of 3,000 highly skilled technical personnel for the proposed
multi-billion dollar expansion programme at JAMALCO. In
partnership with JAMALCO, HEART embarked on a variety of
methods to meet the workforce need for trained construction
workers as indicated by JAMALCO.
The working partnership with JAMALCO was an extension
of the growing partnership between the HEART Trust/NTA
and the bauxite/alumina sector and is a central part of the
Trust’s commitment to meet its goal of training and certifying
half of the Jamaican workforce by March 2009.
For its part. JAMALCO had embarked on expanding its
mining and processing facilities and operations in Jamaica to
be completed by October 2007. HEART had projected over
the three year period to recruit and assess 3,700 persons who
already attained a Level 1 or 2 certification, 2,900 persons to
be certified, and 2,600 persons to be trained. The targeted skill
pool includes masons, pipe fitters, boilermakers, scaffolders,
equipment operations, instrument technicians, carpenters,
millwrights, welders, riggers, and electricians.
Speaking at the MOU signing, Robert Gregory, the then
Executive Director of the HEART Trust/NTA, noted that the
proposed expansion was to be the single largest investment
in the history of the bauxite-alumina sector. Mr. Gregory
stated that this would demand an increase in the number of
technical expertise required by the plant.
Alberto Fabrini, former Managing Director of JAMALCO,
said the signing of the MOU underlined his company’s commitment to the development of the bauxite-alumina sector in
particular and to the country in general.
“This is not just an achievement for now, but for the future
of Jamaica and the work of the HEART Trust/NTA”, said Mr. Fabrini. He noted that the individuals who complete the training
programme would join a pool of workers who could be employed in the bauxite industry anywhere in the world.
this page
2007 Certified Workers Print Campaign
A typically busy worksite at the JAMALCO plant, May Pen
opposite page
28
29
L
Success
Stories
inda Stewart-Doman, a senior
instructor in hospitality at the
Falmouth Vocational Training
Centre (VTC) in Trelawny was
named Instructor of the Year and
Values Icon at the HEART Trust/
National Training Agency during
the last fiscal year.
Instructor of
the Year
and HEART
Values Icon
Hails from
Falmouth
Mrs. Doman was selected for the prestigious Instructor of the
Year award ahead of Robert Lindsay of the Kenilworth HEART
Academy in Hanover and Richard Mitchell of the Runaway
Bay HEART Hotel and Training Institute in St. Ann.
She also topped the Values Icon Award, which was
introduced by the Human Resources Planning and
Development (HRPD) department of the National Training
Agency in 2005/06, to ensure that employees lived the core
values of the organisation which are customer satisfaction;
quality; learning, creativity and innovation; relevance;
partnerships; and teamwork.
A graduate of the University of Technology, JAmaicca
and an outstanding employee in Jamaica’s hospitality sector,
Linda was presented with the award at the Annual Recognition and Long Service Awards Ceremony of the Trust.
She has been an instructor in hospitality at the Falmouth
VTC for the past three years. Before that she was a trainee
manager and training officer at the Half Moon Hotel in Montego Bay and for a short stint, served as front office manager
at Beaches Sandy Bay Hotel.
Linda Doman holds a Masters in Educational Leadership
from the Central Connecticut State University, graduating
with an outstanding grade point average (GPA) of 4.0. She
also holds a first-class honours Bachelor of Science degree in
hospitality and tourism management from the University of
Technology, Jamaica.
A firm believer in life long learning, she plans to pursue
an executive Master in Business Administration in 2007.
“I believe in hard work and determination and I have a
passion for excellence. I am a team player and my goal is
to be a world class instructor, with emphasis on imparting
knowledge and coaching others to achieve their best,” noted
Linda after receiving the award.
She says being named as top instructor and values icon in
the same year has been an overwhelming and humbling experience. “The Instructor Quality Service Programme (IQSP)
at HEART is an extremely rigorous exercise which examines
30
every possible facet of the National Training Agency’s excellent corps of professionals. The values icon process is extremely rigorous. To be able to stand tall at the end is surely a
wonderful achievement for me.”
Linda says she intends to build on this success by continuing to positively engage and challenge the many trainees who attend the Falmouth VTC. She wants them to strive
to be comparable or better than their counterparts anywhere
in the world.
As the HEART Trust/NTA’s Instructor and Values Icon of
the Year, she attended the annual conference of the International Council on Hotel, Restaurant and Institutional Education (CHRIE), held in Dallas, Texas.
CHRIE is a non-profit associations for schools, colleges
and universities offering programmes in hotel and restaurant management, food service management and the culinary arts. Linda also received a lap top computer courtesy of
HEART’s Information Technology Centre, as one of her main
incentives as Instructor of the Year.
A
Success
Stories
ll he had as a boy was
curiosity about how things
worked and an opportunity
to help his father repair his
motorcycle and radios. Today,
that curiosity has created a
passion for the automotive
industry for Alphonso Oliver
Grennell, owner and manager of Grennell’s
Driver Safety Training and Services.
Born in the district of Bullards Content in Clarendon, Alphonso
realised from very early, that unlike any of his siblings, he had
a deep curiosity for how appliances worked and sometimes
pulled them apart.
“I didn’t know then that this would be a launching pad for
my interests later on in life. I just loved pulling things apart
and putting them back together. It was just fascinating to
see the various parts that went into a single appliance or machine” Alphonso says.
It was in his third year at the Denbigh Secondary School
that Alphonso’s friends persuaded him to change from secretarial studies to auto mechanics.
After leaving Denbigh, there were many rejections until
he finally got a job at Beach’s Auto Supplies and Repairs Limited with a small salary. While there, he realized that in order to
climb the career ladder, he had to upgrade his qualifications.
He enrolled in HEART Trust/NTA’s Jamaican German Automotive School (JAGAS) and graduated in 1987 with a certificate
in Internal Combustion Engine and Vehicle Works and thereafter took a job at Cable and Wireless (C&W) as an apprentice
mechanic.
He completed several certificate courses at the College of
Arts, Science and Technology (now UTech) and in 1992, was
promoted to supervisor in charge of the general servicing of
the company’s fleet of vehicles. Alphonso served the company for one more year before he was made redundant and
although disappointed, he said it was the catalyst for his decision to become an entrepreneur.
On June 1, 1999, Grennell’s Driver Safety Training and
Services was opened, offering services including basic driv-
Alphonso
Grennell
– building a
driving empire
ing, driver assessment, driver upgrade, refresher driving and
defensive driving to individuals and companies.
The company employs five trainers and is registered with
the National Safety Council for which Alphonso is the only
agent in Jamaica. It also offers specialised courses for drivers
of emergency vehicles such as ambulances and large vehicles
such as tankers.
He notes that he wants to take the company to worldclass standards and make it the driving institution of choice.
He adds that he is constantly seeking to improve his level of
service and has gone on to do advanced driver training such
as the security driver instructor course and trainer of trainers
programme in defensive driving in West Virginia.
Alphonso Oliver Grennell- from fixing radios and motorcycles to building a driving empire.
31
Success
Stories
WARREN
VERNON carves
a niche with
grogoo.com
W
arren Vernon is not your
regular techno-geek,
satisfied with spending
hours solving computer
related problems and
writing new programmes.
He has infused his
knowledge base with a
dynamic entrepreneurial spirit.
Warren and his associates have launched an exhilarating
and refreshing business website GroGoo.com which brings
a breath of fresh air to the crowded and fast-paced cyber
world.
The 27 year old IT dynamo says he owes much of his professional development to the HEART Trust. “I grew with the
organisation. I am proud to say I am a product of HEART. They
gave me a sense of direction and guidance at a time when
I needed it most and they really helped me to focus on my
career and soft skills. For me HEART has been a life saver”,
says Warren.
Raised by a single mother in Montego Bay, he attended
the Maldon High School in St. James where he distinguished
himself as a prefect and student leader. From Maldon High
he enrolled in the HEART Trust/NTA’s Kenilworth Academy in
Hanover, pursuing courses
in Information Technology
and Accounting. At Kenilworth, he was a model student and after completing
his course, he was invited
by the Manager to return
as a demonstrator and part
time instructor. He was promoted to Systems Administrator at Kenilworth and his
skills were also utilized by
the Information Technology
Centre (ITC) of the National
Training Agency in Western
Jamaica.
32
In 2000, Warren was seconded from Kenilworth to the ITC
head office in Gordon Town, St. Andrew as he prepared to
read for his first degree in Computing & Information Technology at the University of Technology, Jamaica. While excelling
on the job earning a promotion to Systems Engineer, he also
topped the classroom, graduating from UTech with honours.
Warren has since completed his Master of Science Degree
in Computing and Management Information Systems at the
University of the West Indies, Mona and he’s already applied
to York University in Canada to read for his PhD in Operations
Management and Management of Information Systems.
The young entrepreneur is excited about his business
venture GroGoo.com, an interactive website launched in November 2006. Warren Vernon is fully aware of the immense
challenge and financial outlay necessary to make his website
a success and a household name, but he’s not daunted. “At
HEART they taught us that we have to be world-class or no
class.”
salary range
minimum
maximum
$
$
reimbursed
travel expenses
performance
incentive
uniform
allowance
gratuity
allowance
$
$
$
$
mou
$
Executive Director
5,536,660
6,536,660
635,916
806,433 45,000
1,529,790
2,820
Senior Director
HEART Trust Fund
3,636,660
4,536,660
635,916
550,766 45,000
1,053,507
2,820
Senior Director – HRPD
3,636,660
4,536,660
635,916
472,766 45,000
2,820
Chief Technical Director
3,636,660
4,536,660
635,916
550,766 45,000
1,301,092
2,820
Senior Director
Planning and Projects
3,636,660
4,536,660
635,916
472,766 45,000
681,874
2,820
Chief Information Officer
3,636,660
4,536,660
635,916
472,766 45,000
899,304
2,820
National Programmes
Director
3,636,660
4,536,660
635,916
472,766 45,000
2,820
Senior Director - NCTVET 3,636,660
4,536,660
635,916
511,766 45,000
2,820
senior
executive
emoluments
Notes
Performance Incentive is estimated at an average of 13% of Basic Salary.
As per contract, the former Executive Director was paid a Vacation Allowance of $80,000.
33
34
note
2007
$’000
2006
$’000
income and
expenditure
account
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
35
balance
sheet
note
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
36
2007
$’000
2006
$’000
statement
of changes
in
financing
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
37
statement
of
cash flows
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
38
note
2007
$’000
2006
$’000
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
39
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
40
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
41
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
42
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
43
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
44
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
45
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
46
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
47
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
48
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
49
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
50
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
51
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
52
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
53
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
54
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
55
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
56
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
57
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
58
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
59
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
60
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
61
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
62
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
63
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
64
notes to the
financial
statements
year ended 31 march 2007
Expressed in Jamaican dollars
unless otherwise indicated
65
66
Executive Team
Robert Gregory
-
Donald Foster
-
Clover Barnett
-
Michael Hosue
-
Christine Dickson Edwards
-
Thomas McArdle
-
Colin Barnett
-
Paulette Dunn Smith
-
Pamella McKenzie
-
Directors
Linnette McLean
Nadine Roper Daley
Sonia Lynch
Karen Gayle
Kevin Mullings
Cora Ricketts
Joyce Wilson
Dermon Spence
Nursita Johnson
Michael Hamilton
Loveda Jones
Malcolm Cameron
Karlene Smith
Ludlow Thompson
Jennifer Walker
Sonia Bennett Cunningham
Robert Green
Kenneth Morrison
Elizabeth Terry
Kerron Lindo
Marcia McKenzie
Grace McLean
Samuel Bowen
Regional Managers
Cynthis Dewdney
Charmaine Dixon
Merton Jones
George Coleman
Outgoing Executive Director
Executive Director
Chief Technical Director
Chief Information Officer
Senior Director, HEART Trust Funds
Senior Director, Planning & Projects Development
Senior Director, Human Resource Planning and Development
Senior Director, National Council on Technical Vocational
Education and Training (NCTVET)
National Programmes Director
executive
and
managerial
personnel
-Learning Management Services
-Finance and Accounting (Acting)
-
Personnel and Administration
-
Institution Based Training
-
National Programmes
-
Compliance
-
Community Based Training
-
Ebony Park Academy
-
Regional Programme Services
-
Building and Properties
-
Technical High School Development Project
-
Management Operations Analysis and Internal Audit
-
Caribbean Institute of Technology (Acting)
-
Occupational Standards – NCTVET
-
Quality Assurance – NCTVET
-
Vocational Training Development Institute
-
Strategic Workforce Development
-
Operational Planning and Performance Monitoring
-
Projects and Partnerships
-
Research and Evaluation (Acting)
-
Organisational Research and Development
-
Enterprise Based Training
-
Strategic Workforce Development
-
-
-
-
South Eastern
South Western
North Western
Northern
67
managerial
personnel
Managers
Elvey Hamilton
Judith Lewis
Clive Grossett
Arden Grant
Orville Reid
Dorothy Duncan Ellis
Joan Belfon
Myrnel Sangster
Monica Porter Lewis
Vilma Freeman
Beverly Clarke
Joan Nicholas
Angella Catnott
Marcia Huggins
Sonia Ingleton
Kenrick Steele
Leecep Sterling
Patricia Johnson Small
Joan Findley
Odette Brown
Yvette Bachelor
Margaret Maragh
Natalie Ferreira Reid
Daphne Simmonds
Henry Gray
-
Special Programmes, NCTVET
-
Media Services
-
Entrepreneurial Skills Development
-
Administration, VTDI
-
Career and Occupational Studies VTDI
-
Professional Studies
-
Communications, Marketing and Promotions
-
NCTVET
-Learning Resource, Design and Development
-
Career Development Services
-Learning for Earning Activity Programme
-
Central Administration – National NCTVET Centre
-
Office Service and Employee Relations
-
Purchasing
-
Human Resources
-
Technical Services – Information Technology Centre (ITC)
-
System Development
-
Institution Based Training Department
-
Institution Based Training Department
-
Institution Based Training Department
-
Compliance
-
Compliance
-
NCTVET
-
Management Information Systems (PPDD)
-
Educational Technolgy Management
Institution Based Training Managers
Leonie Dunwell
Major Richard Carter
Novelette Denton Prince
Muffat Townsend
Arden Grant
Denworth Finnikin
Vent Brown
Kevin Mclean
Winston Fletcher
Hugh Wint
Janet Dyer
Kerry-Ann Duhaney Palmer
Maxine Chambers
Donovan Jones
Colin Hitchman
Elain Holloway
Yvonne Beckfort Hewitt
Jacqueline Bonnick
Marcus Nash
Andrew Walters
Philadolph Griffiths
Elaine Shakes
Novelette Myers
Franklyn Wright
Ivolyn Dillon Kirlew
Delmarie Rowe Lewis
68
-
Kenilworth Academy
-
Portmore Academy (Acting)
-
School of Cosmetology
-
Stony Hill Academy
-
Garmex Academy
-Jamaican German Automotive School
-
Cornwall Automotive Training Institute
-
Granville Vocational Training Centre (Actg)
-
National Tool and Engineering Institute
-
Runaway Bay HEART Hotel and Training Institute
-
Runaway Bay HEART Training Institute
-
Rockfort Vocational Training Institute
-Falmouth Vocational Training Centre
-
Newport Vocational Training Centre
-
Culloden Vocational Training Centre
-Junction Vocational Training Centre
-
Boys’ Town Vocational Training Centre
-
Beechamville Vocational Training Centre
-Lluidas Vale Vocational Training Centre
-
Port Maria Vocational Training Centre
-
Old Harbour Vocational Training Centre
-
Seaford Town Vocational Training Centre
-
Above Rocks Vocational Training Centre
-
Buff Bay Vocational Training Centre
-
Petersfield Vocational Training Centre
-
Black River Vocational Training Centre
Kenilworth
Runaway Bay
CATI
Port Maria
Junction
NTEI
Old Harbour
Beechamville
Ebony Park
Above Rocks
JAGAS
Culloden
Buff Bay
Black River
School of Cosmetology
Lluidas Vale
Petersfield
Falmouth
Stony Hill
Rockfort
Boys’ Town
Granville
Garmex
Portmore
Seaford Town
Newport
-Jean Lorraine Spence
-Josef Forstmyr
- Glaister Duhaney
- Pixley Irons
- Rupert Miller
-Louis E. Aiken
-Lisander Lewis
- Creighton Knight
- Hopeton Fraser
- Bro. Michael Duffy
- Marjorie Borough
-Jeremy Jones
- Beryl Phillips
- Keith Bell
- Sherine Shakes
- Gladstone Lewars
- Hinds U. Johnson
-Jaqueline Osynth Green
- Dr. Claudette William-Myers
- Glenroy Leslie
- Carl Goodison
- Inlen Johnson
- Cheralee Morgan
- Michael Archer
- Most Rev. Charles Dufour
- Radcliffe Walker
management
advisory
committee
chairs
69
corporate
and
regional
offices
Corporate
Regional
HEART Trust/NTA Corporate Office
6B Oxford Road, Kingston 5
Telephone: (876) 929-3410-8, 960-7635
Fax: (876) 929-2478
South Western Regional Office
5 ½ Caledonia Road,
Mandeville, Manchester
Telephone: (876) 962-0543, 962-3393
Fax: (876) 962-3888
Regional Programme Services Department
7 Ripon Road, Kingston 5
Telephone: (876) 968-7488-9, 968-4441-9, 968-4433, 4439
Fax: (876) 968-4433
Enterprise Based Training Department
203 Windward Road, Kingston 2
Telephone: (876) 928-1391-3, 928-1301-2
Fax: (876) 759-5815
Compliance Department
22 Hope Road, Kingston 10
Telephone: (876)929-1575, 968-9531, 968-8455-6
Fax: (876) 929-5924
Institutional Based Training Department
6B Oxford Road, Kingston 5
Telephone: (876) 929-3410-8,
Fax: (876) 929-2478
National TVET Centre
VTDI/ITC/NCTVET/TVET Resource Centre
Gordon Town Road, Kingston 7
Telephone: (876) 977-1700-5
Fax: (876) 977-1115, 702-3366
Northern Regional Office
45 Main Street, St Ann
Telephone: (876)972-0226, 972-1232, 794-8293,
Fax: (876) 972-1382
North Western Regional Office
11 Dome Street, St James
Telephone: (876) 952-0172, 952-4967, 979-0484, 979-2914
Fax: (876) 952-0321
South Eastern Regional Office
7 Ripon Road, Kingston 5
Telephone: (876) 968-4419, 968-4441, 960-6751
Fax: (876) 968-4443
Spanish Town Sub Office
Shop #1, 32 Brunswick Street, Spanish Town
St Catherine
Telephone/Fax: (876) 907-4337
Santa Cruz Sub Office
Shop #3, Hayles Plaza
St Elizabeth
Telephone: (876) 966-9710, 966-4578
Fax: (876) 966-9710
Savanna-La-Mar Sub Office
6 Rose Street, Williams Plaza
Westmoreland
Telephone: (876) 955-2928, 718-0886
Morant Bay Sub Office
14A Queens Street, St Thomas
Telephone: (876) 703-6454
Fax: (876) 982-1215
www.heart-nta.org
70