VPMA 2012 - Mojo Consultancy

Transcription

VPMA
2012
26TH - 28TH JANUARY
CHESFORD GRANGE HOTEL
KENILWORTH
Congress
Brochure
VPMA Congress 2012 Brochure.indd 1
1/12/12 11:58 AM
Sponsors
With thanks to our sponsors
Online registration sponsor
...and our exhibitors
Vets2.net
Royal College of Veterinary Surgeons
Moore Scarrott
The PPS Group
Televetdiagnostics Ltd
Vet Solutions Ltd
Petplan
National Veterinary Services
Lease UK
Veterinary Business Development
Vet Help Direct
Rx Works
Gardner Llewelyn Group
Lantra
Peach Telecom Ltd
Jupiter Systems Ltd
Burtons Medical Equipment
The Webinar Vet
Focus Group
AT Veterinary Systems
Practice Plan for Vets
Royal Canin
Careline4Vets
Vetpol
Citation PLC
Axiom Veterinary Laboratories Ltd
...and with thanks for their support
Supreme Petfoods
Vet Record Careers
Ashdown Vet Services
Rickerbys Solicitors
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President’s welcome
Hello and welcome to VPMA congress 2012.
After an exceptional year in 2011 we are back and keen to do it all
again! I am really looking forward to congress this year. We are hoping to build on last year’s successes, from listening to the feedback
we received from members and other attendees. Once again we have
3 streams of lectures and exciting speakers – some that are flying in
from America just for us! We have Purple Cat Coaching back by popular demand and two whole streams dedicated to modern marketing
and retailing. This year’s CPD calendar is unbeatable.
The commercial exhibition is a big part of congress and its success and I would like to
thank in advance all of our exhibitors and sponsors for their support this year. Please make
every effort to visit our exhibitors and don’t forget to take part in the exhibition competition. There are some fab prizes up for grabs!
And I know only too well that one of the main reasons you all come to congress is for the
social aspect and the networking! Well, this year should not disappoint. We have some
fantastic events to help everyone to get to know each other and once again my favourite
band Blind Lemon is back for the banquet on Friday night. I expect to see you all up dancing the night away!
I hope you thoroughly enjoy your weekend at congress.
Rebekka
VPMA President
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Programme Day 1
Thursday 26th January 2012
17.00-18.00
Avon Room
AGM
Social
19.30- 22.30
Kenilworth 3
Pre congress networking evening:
Generation Game & dinner
8.00-8.45
Lecture room 3 (Kenilworth Bar)
Highlights from the Performance Index for 2011
Opening: All
Lecture Room 1&2
9.15-9.25
9.25- 9.50
Rebekka Fiorani
Benedict Allen
Stream 1: HR Boot Camp
Day 1
Sponsored by
Lecture Room 1
10.00-10.45
Sheila Grosdidier & Mark Opperman
10.45-11.15
11.15-12.00
12.10-12.55
12.55- 14.00
14.00-14.45
Grange, Kenilworth 1 & Kenilworth Foyer
VMC-Inc
VMC-Inc
VMC-Inc
14.55- 15.55
15.55-16.15
Steve Bee and
PPS Group
David Hodgetts
Friday 27th January 2012
Pfizer breakfast meeting
16.15-17.00
Stream 2: Modern Marketing
Lecture Room 2
10.00-10.45
Sponsored by
10.45-11.15
11.15-12.00
Sponsored by
Susie Samuel
President
Opening address
Keynote speaker Keynote speech
VMC-Inc
VMC-Inc
Vet Help Direct
David Ross
Jarrett and Lam
12.10-12.55
Sponsored by
Susie Samuel
12.55- 14.00
13.15-14.00
Dr Jerry Davies
RCVS
14.00-14.45
Sponsored by
Susie Samuel
Vet Help Direct
Cat Henstridge
Vet Help Direct
14.55- 15.40
Sponsored by
Vet Help Direct
15.40-16.15
16.15-17.00
Sponsored by
Verity Page
Novartis
Stream 3: Impact on people
Day 1
Lecture Room 3
10.00-10.45
Sponsored by
10.45-11.15
11.15-12.00
Sponsored by
Anne-Marie Svendsen Aylott
Purple Cat
Coaching
Doesn't anyone want to work anymore?
Understanding a changing labour market
Coffee break. Exhibition Opens
Behaviourally Orientated Interview Process
Do you have a training plan, No, Really!
Lunch & commercial exhibition
What every team member should know about
practice management
If it's fun, they will come! 6 ways to make
training fun, interactive and easy to retain!
Coffee break. Commercial exhibition
“NEST” – Compulsory Workplace Pensions.
Let’s look at the facts.
E-marketing- get with the programme!
Wonderful websites - key functionality, design
and database management
Work that thing! Driving traffic and repeat
visits through search engine optimisation and
other e-tools
Management menu - 3 bite-sized updates
from the RCVS
Do it now - set up a facebook page, twitter
account, social aggregator practical*
Copy is king - top tips for copy-writing for
blogs, websites, emails and social media.
Practical tips for posting regularly and
responding
Coffee break. Commercial exhibition
The Consumer Journey - Minor Changes, Major
Results
12.10-12.55
Sponsored by
12.55- 14.00
14.00-14.45
14.55- 15.40
15.40-16.15
16.15-17.00
Sponsored by
Purple Cat
Coaching
The first step in managing people- knowing
where you want to get them to
Setting up the environment for people
success- identifying the boundaries for
behaviours
Setting up the environment for people
success-getting buy-in and direction
Understanding your own unconscious
behaviour patterns- how they serve you and
how they trip you up
Building more confidence to succeed - work
on yourself before you work on others
Coffee break in commercial exhibition
Who do you work with? Identifying challenges
in the practice**
19.00-20.00
Sponsored by
Grange & Kenilworth Foyer
Sparking Drinks Reception
20.00-late
Sponsored by
Lecture room 1&2
Banquet & dancing to Blind Lemon
Purple Cat
Coaching
Purple Cat
Coaching
Purple Cat
Coaching
Purple Cat
Coaching
Social
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Programme Day 2
Saturday 28th January 2012
Pfizer breakfast meeting
8.00-8.45
Lecture room 3 (Kenilworth Bar)
Opening: All
Lecture Room 1&2
9.00-9.25
Rebekka Fiorani
Stream 1: HR Boot Camp
Day 2
Sponsored by
Lecture Room 1
9.25-10.10
10.20-11.20
Understanding your market potential
President
Address & inauguration of new president
VMC-Inc
6 Ways to ensure new employees become
valued team members
VMC-Inc
Everybody's Guide to Change
Management
11.20-11.40
11.40-12.15
VMC-Inc
Solve those common team problems now
and forever Part 1
12.25-13.00
VMC-Inc
Solve those common team problems now
and forever Part 2
13.00-14.00
14.00-14.45
VMC-Inc
Let’s talk money - understanding
compensation and benefits
14.55-15.40
VMC-Inc
Snap- what’s new in 2012? Find out what’s
headed your way and how to prepare for
your future
15.45-16.00
Pauline Graham
Closing address
16.00-16.30
Stream 2: All you need to
know about retailing
Sponsored by
Lecture Room 2
9.25-10.10
Karen Pickwick
Pet Business World
10.20-11.05
Jane Fletcher
Smart incorporates
11.05-11.25
Pet product retailing - grab a slice of the
action!
Developing a retail mindset
11.25-12.10
Jane Fletcher
Smart incorporates
How to be a professional retailer
12.20-13.00
Stephen Barabas
Animal Oracle
Keep it in house: open new practice
opportunities with online retailing
13.00-14.00
13.15-13.45
C&T Committee
VPMA
What could the CVPM & VPAC mean to
you? – Q&A session and updates
14.00-14.45
Cathy Gurney
CGA
Your secret weapon - your staff are best
equipped to meet pet owner’s needs and
why good pet care needs selling.
14.55-15.40
Cathy Gurney
CGA
It’s as easy as 1-2-3. Getting your head
around the key steps of selling and why
everyone can do it.
15.45-16.00
Pauline Graham
Closing address
16.00-16.30
Stream 3: Impact on people
Day 2
Lecture room 3
9.25-10.10
Vanessa Wilson
Pfizer
Employee motivation and engagement
(survey findings and analysis)***
10.20-11.05
Sponsored by
Purple Cat
Coaching
The internal brakes that hold people backbehaviours to recognise
11.05-11.25
11.25-12.10
Purple Cat
Coaching
It's like herding cats! You just need
impactful leadership
12.20-13.00
Purple Cat
Coaching
The ears that make the difference-asking
questions that rock their world
13.00-14.00
14.00-14.45
Purple Cat
Coaching
Get out of the way - delegation that works
14.55-15.40
Sponsored by
Purple Cat
Coaching
Pulling it altogether - The Plan
15.45-16.00
Pauline Graham
Closing address
16.00-16.30
*D
epending on numbers attending this lecture, it may be demonstrated from the front step by step as a general guide to then follow at home, or if possible, giving attendees
the chance to set up their sites live during the practical. You may wish to bring your laptop along.
** This lecture was originally scheduled for Saturday morning, but has been changed to this Friday afternoon slot due to changes in speaker availability
*** This lecture was originally scheduled for Friday afternoon, but has been changed to this Saturday morning slot due to changes in speaker availability
Details are correct at time of going to print. Speakers and talks may change slightly for reasons outside our control, but we will endeavour to stay as
close to this agenda as possible.
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Speakers
Anne-Marie Svendsen
Anne-Marie Svendsen Aylott owned and ran a small animal veterinary practice in Copenhagen, Denmark for 7 years before moving
to the business world. She spent 9 years with Hill’s Pet Nutrition, first as a Customer Business Development Manager for the Nordic countries, then as the European Veterinary Affairs Manager and lastly as Senior Product Manager Prescription Diet for Europe,
South-Africa and the Middle-East.
Since 2009, she has moved into Business Performance Coaching with her company PurpleCat Performance Coaching, focusing on
driving dynamic clarity and growth for businesses of all sizes and in all areas. She has worked with a wide range of business types
and people, helping them achieve what THEY want in the way that is uniquely right for them.
Cat Henstridge BVSc CertGP(SAM) MRCVS
Cat graduated from Bristol Vet School in 2003 and since has worked as a small animal vet in and around the West Midlands. She
developed an interest in websites and on-line marketing after setting up her own website of veterinary advice in 2007, www.yourpetshealth.co.uk. Since then she has been working as the resident vet for a social networking site for pet owners (www.petstreet.
co.uk) and also for an on-line pharmacy (www.myvetmeds.co.uk), both of which require her to run FaceBook and Twitter pages as
marketing and communication tools. She also writes regular blogs and articles for various on-line and real world publications.
Cathy Gurney
Cathy Gurney began working in the veterinary industry in 1974 and qualified as one of the original Registered Animal Nursing Auxiliaries before moving from practice into the commercial field in 1978. Since then, she has worked in various roles throughout her
veterinary career, starting as a sales representative and culminating in a global marketing role for a major pharmaceutical company.
Cathy set up CGA Sales Solutions Ltd in 2005, providing contract sales people to veterinary companies and also sales training for
non sales people. The company has grown successfully and in September 2011, Cathy launched Vetruus Ltd, a sister company to
CGA, which provides specialist dermatology products to practices.
David Ross, Managing Consultant for Jarrett & Lam Consulting
David is the senior consultant for Jarrett & Lam Consulting, professional web development and online marketing specialists with a
long history working with the veterinary industry. David guides his clients through each step of building a new website and provides
continuing support as they start to use their new website to promote their practice.
Jane Fletcher
Jane Fletcher is a Director of SMart In Corporates. Jane has worked in retailing for over 25 years, firstly in store management and
buying (Waitrose) and subsequently as a consultant. She has helped literally hundreds of small and large businesses with their marketing strategies, new product development and how to develop a customer-focus.
Jane feels passionately about keeping it real and has developed a range of techniques to bring the sharp end of their business to
her clients. These insights and experiences help clients to understand their customers more, find practical solutions to problems and
open their minds to new ideas.
In Jane’s work with the veterinary profession she believes that there is a real opportunity for practices to better connect with their
customers by using simple approaches to further develop the knowledge and skills which currently exist within practices. Jane has
spoken at Intervet Schering-Plough and CVS conferences for Vets, Practice Managers and Nurses and she also runs workshops and
gives consultancy advice.
Karen Pickwick
Karen Pickwick has edited and co-owned the leading UK pet trade magazine, Pbwnews, for 10 years. The monthly title, which has
been published since 1951, is read by pet and aquatic wholesalers and retailers, food and accessories manufacturers, garden centre
operators, groomers, kennel & cattery owners, animal welfare bodies and, increasingly, vets.
The magazine and its busy website (www.petbusinessworld.co.uk) delivers everything the petcare professional needs to keep up
to date with the latest pet trade news, products and trends. The website, which features a comprehensive classified directory, is attracting an average of nearly 5,000 unique visitors a month and last year had more than 3.2 million hits.
Pbwnews sponsors both the national Pet Industry Awards and the New Product Awards at PATS, the UK’s premier pet trade shows.
Karen has worked in publishing since 1974, originally training as a reporter and going on to edit and manage a wide variety of newspapers and magazines. She is a dog owner and keen horsewoman and comes from a family of retailers.
As editor of pbwnews, Karen chairs the annual pet trade Round Table debate and is an active member of ProPets, the organisation
set up by the trade to promote and protect responsible pet-keeping.
Mark Opperman, CVPM
Mark Opperman is the founder and president of VMC, Inc., a veterinary practice management firm dedicated to excellence in veterinary practice management. Mr. Opperman started his career as the Hospital Administrator of the New Haven Central Hospital
for Veterinary Medicine in New Haven, Connecticut. As a result of his success and achievements at New Haven Central Hospital, Mr.
Opperman was sought after for advice and help in veterinary practice management issues.
Through his firm, Mr. Opperman has consulted with over 800 veterinary hospitals throughout North America providing timely and
practical assistance in such matters as hiring associate veterinarians, establishing partnerships, exit strategies, employee issues,
profitability and efficiency. Hundreds of practices have benefited from the comprehensive on-site consultation services offered by
the firm and many more have profited from telephone consultations and seminars. In addition to his well-known seminar series, It’s
What’s Up Front That Counts, Mr. Opperman has lectured extensively within the United States, Canada, Europe and Asia at such
meetings as CVC, NAVC, World Small Animal Veterinary Conference, Denmark Annual Congress, and the London Veterinary Forum.
In 2009, Mr. Opperman was asked to lecture in Australia and Hong Kong.
In 1981, Mr. Opperman founded the Veterinary Hospital Managers Association, and continued his involvement for over a decade,
serving as its president until 1993. Through his VMC School of Veterinary Practice Management he has trained over 300 practice
managers from throughout the US, helping them to become more effective managers and, in many cases, contributing to their goals
of attaining certification.
As a recognized authority in his field, he is the hospital management editor for Veterinary Economics. Mr. Opperman is also the
author of Veterinary Business Management: A Guide to an Efficient and Profitable Practice published by Harwal Publishing Company and, more recently, The Art of Veterinary Practice Management published by Veterinary Healthcare Communications. The
Art of Veterinary Practice Management has become a required management textbook in schools of veterinary medicine across the
country.
In November of 1987, the Veterinary Hospital Managers Association, Inc. presented Mr. Opperman with the Veterinary Hospital Manager of the Year Award in recognition of his many years of outstanding achievement in the field of veterinary practice management.
In October of 1999, the VHMA further recognized Mr. Opperman with The Lifetime Achievement Award. In 2001, he was awarded
speaker of the year by the North American Veterinary Conference.
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Speakers
Sheila Roe Grosdidier, RVT, PHR
Sheila Roe Grosdidier has been involved in the field of Veterinary Medicine for over 20 years. She earned her B.S. degree in Human
Behavioral Science at New York Institute of Technology and her A.A. in Veterinary Technology at Maple Woods College. She has since
completed post-graduate work in psychology and adult learning.
Sheila has been named the Speaker of the Year by the North American Veterinary Conference three times and twice by the International/Australia Veterinary Nurses Association. Ms. Grosdidier has spoken at over 200 conferences globally and has extensive
experience in television, radio, and print interviews. Sheila has authored numerous textbook chapters on professional development,
practice management and nutrition along with a wide variety of journal and magazine articles. She also has over 2,000 contact hours
with veterinarians and veterinary technician students at colleges and universities all over the US and Canada.
Sheila spent 10 years with Hill’s Pet Nutrition, Inc., first as a Customer Affairs Supervisor and later as a Senior Veterinary Educator.
Focus was placed upon developing and implementing training programs that add value to veterinary health care team members and
facilitate the process from taking ideas into application in veterinary practice.
A Microsoft certified professional for networks (MCP), Sheila has spent three years as Director of Information Technologies and is
a Certified Systems Administrator in both Unix and Windows operating environments. Her strong knowledge of technology has
helped companies realize extensive use of available technologies with modest financial investment. She also holds the certification
of Professional of Human Resources (PHR).
As a partner at VMC, Inc., Ms. Grosdidier conducts extensive on-site consultations with veterinary practices, has developed a seminar
series directed toward taking practices to their next level, and performs extensive speaking engagements. Her strong skills in staff
training/utilization will help clients realize enhanced profitability through team leveraging and client service excellence while her
computer/network expertise will assist them in becoming technologically proficient.
Stephen Barabas
Stephen Barabas is a graduate of Glasgow University. During his time at university he completed a veterinary medicine degree as
well as a 1st class honours in zoology, which allowed him to be part of and organise several veterinary conservation projects in South
America and Northern Cyprus during his student years. His first job was working in Chester/North Wales, a truly mixed practice covering some of the best dairy farms in the United Kingdom, good small animal medicine and surgery and twice weekly calls on Chester
zoological gardens exotic collection. He had a job in Australia in mixed practice, but unfortunately the Foot and Mouth crisis of 2001
intervened and prevented him taking the new post. Instead he joined the UK government agricultural department as a veterinary
inspector and spent the rest of 2001 helping contain the disease spreading throughout the country.
In 2002 he worked for several different veterinary practices on a consultancy basis in the Northwest of the England assisting them
recover from the aftermath of Foot and Mouth, before becoming the first Technical Manager of VetPlus Limited, a nutraceutical veterinary company based in Lancashire, England. During this period he was involved in the development, expansion and distribution
of the company’s products across the UK, Europe and several Asian countries. The main VetPlus nutraceuticals being Synoquin, a
joint chondroprotective, and Aktivait, an ageing brain supplement. In 2004 he joined Schering-Plough Animal Health UK, and within
the year had been moved to their US headquarters in New Jersey, USA. He was the technical manager for the entire range of joint
and ear products, and in charge of the training and technical tuition of the Great Lakes field force. During his stay in America he was
fortunate enough to visit 39 different states, and was lucky to be able to appreciate the size and variety of cultures and ethnicities
across this large country. In addition to working on pharmaceuticals and vaccines with the sales and marketing teams, Mr. Barabas
became Chief Veterinary Officer for HomeAgain LLC, a newly launched animal micro-chipping subsidiary of Schering-Plough Plc.
with a database of over 6 million pets.
In 2009, having returned to the UK, Stephen Barabas and James Weddell launched Animal Oracle Ltd., an IT web company aimed
at developing and marketing IT solutions and building websites for veterinary practices in the UK and USA. Their IT team have developed a proprietary content management system (CMS) called VetEdit.com, in-built text messaging, sick pet helper and multiple
other functional tools to improve veterinary practice revenues, website pet owner usage and client communications through their
own websites. In 2011 Animal Oracle launched the Onlinevetshop at BSAVA Congress in conjunction with Nestle Purina PetCare Ltd.
this is the first truly integrated system to allow individual veterinary practices to have their own internet retail shop delivering over
5000 products direct to their customers’ households.
Steve Bee
Steve Bee, Managing Pensions Partner, Paradigm Pensions LLP - Former Head of Pensions at Prudential and Head of Pension Strategy for the Royal London Group Steve is a well respected commentator on pension issues. At Paradigm Pensions he is the author
of JargonFreePensions.co.uk.
Susie Samuel MA VetMB MRCVS
Susie graduated from Cambridge in 2001 and worked in a variety of mixed and small animal practices. In 2006 she launched www.
vethelpdirect.com an interactive animal symptom guide to help owners decide how urgently they needed the vet. Susie is now the
Managing Director of Vet Help Direct Ltd which provides a range of practical internet marketing tools for vets and the animal health
industry including managed packages, training and consultancy services. Susie also works in a local small animal practice.
Vanessa Wilson
Vanessa Wilson is a Pfizer Business Consultant, one of seven in the UK, covering the South West of England. Pfizer Business Consultants are dedicated to working with Veterinary Practices helping them improve performance and profitability. Vanessa has 17 years
experience in training management, business consultancy and business research helping businesses, teams and individuals gain focus on where they want to be, where they are now and enabling them to achieve their goals. Simply put she creates clarity of focus,
builds awareness of personal impact and develops belief in what is possible. Prior to this Vanessa worked in sales and veterinary
practice. Vanessa is a member and holds a post graduate degree with the Chartered Institute of Personnel and Development. She
is an NLP practitioner and a qualified Vet Nurse. Through her work with Pfizer Vanessa has taken inspiration and learned alongside
leading Veterinary Practice Management experts from around the globe.
Verity Page
Verity Page started life as a Veterinary Nurse. Having qualified as a VN in 2001 she spent 3 years locuming across the South East in
both first opinion and referral practice. In 2004 Verity joined Novartis where she still works today. Verity has held several roles for
Novartis in both sales and marketing. Verity holds a CIM Certificate in Marketing and is a NLP practitioner. In her current position as
Head of Strategic Accounts, Verity manages a team of National Account Managers and Practice Development Managers (whose role
it is to provide added value business support for practices across the UK).
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Lecture overviews Stream 1
H.R. Boot Camp for the Veterinary Practice
Sheila Roe Grosdidier & Mark Opperman, VMC-Inc
The number one management challenge facing every practice owner or manager is personnel
management. The H.R. Boot Camp has been specifically designed to assist with this problem. This
2-day seminar starts off with the basics on how to successfully hire, train, and make your employees become valuable team members. It goes on to cover some “upper level” personnel management concepts, such as change management to help you implement new ideas and team problem-solving. This truly is an intense seminar with award-winning speakers and not to be missed.
Day 1
“Doesn’t Anyone Want to Work Anymore?” Understanding a Changing Labour
Market
Learn new ways to recruit, interview, hire and retain the very best members for your team. Take
these tips back to the clinic and use them right now!
Behaviourally Oriented Interview Process
One of the most important decisions that can be made in a practice is hiring the right team members and doing it the first time. Here are the latest techniques for recruiting, identifying and hiring
the best team members. See how to get the entire team involved in the decision making process.
Do You Have a Training Plan, No, Really!
It doesn’t just happen, you need a plan to develop and implement successful training into your
practice. Learn how to identify training needs, build a plan and implement it effectively.
What Every Team Member should know about Practice Management
Understand the key elements of a successful practice and how to leverage your strengths, identify
opportunities and realize the full potential of your position, and yes, be paid fairly for what you do.
If it’s Fun, they will come! 6 Ways to make training fun, interactive and easy to
retain!
With so much going on, how do we make sure everyone know what to do, when to do and consistently perform? Here are ways to make training more interactive, more targeted to the changing
needs of team members and see how to build those perfect job aides to make it happen.
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Stream 1
Lecture overviews
Day 2
6 Ways to Assure New Employees become Valued Team Members
On-boarding, orientation, new hire training, whatever you call it, this is a critical time that determines the future success of your employees. See how to implement these tools back your practice
for immediate results.
Everybody’s Guide to Change Management – Oh, yeah, they are afraid…
Everyone at the practice that is… You are at a meeting gathering ideas you can’t wait put into
place at your practice, the problem is that the team may be an obstacle rather than an asset in
moving your idea into implementation. Discover how to successfully manage change, gain team
agreement and what you have to do to make it happen.
Solve Those Common Team Problems – Now and Forever
Attendance, productivity, conflict and miscommunication; every practice has battled these issues.
Now, see how other practices have solved these issues, conquered these demons and can get
back to doing business, once and for all. 2 sessions.
Let’s Talk Money – Understanding Compensation and Benefits
Review what to consider in wages, and total compensation for doctors, owners, team members
and managers. Learn how to find the balance between what fairly compensates team members
and what your business can afford.
Snap – What’s new in 2012?
What’s happening in the world that will affect your practice, your team, your clients and your patients? Find out what is headed your way and how to prepare for your future. Products, services,
management and marketing, it’s all changing. Learn what you can do to seize these opportunities
in your practice future.
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Modern Marketing
Successful veterinary practice doesn’t exist in a bubble. Reaching out to customers through their
communication channels can really help them to get to know you and what you stand for. If you’ve
been itching to catch up on all things technological and social, then this is the session for you.
We’ll cut through any jargon and take you step by step through the key things you need to know
to help you engage with 21st century tools, from website design and functionality, to e-marketing
and social media.
E-marketing- get with the programme!
Susie Samuel, Vet Help Direct
Setting the picture: find out how social and technological advances are changing the landscape
of customer communication. This lecture looks at the aims for internet marketing, tools at your
disposal, protecting your reputation, joining in and reviews
Wonderful websites
David Ross, Jarrett and Lam
Find out what you need to consider in your website design and build to help get the customers
through your door. Gather top tips on conversion and what common mistakes to avoid. We’ll also
look at data collection, management and analysis.
Work that thing! Driving traffic to your practice through search-engine
optimization and other e-tools
Looking at all the tools in your box and how best to use them together- email, search-engine
optimisation, online advertising such as Google and Facebook ads, social media and geolocation
services. Learn how to record and measure the results with tools such as Google analytics.
Do it now: Set up a face book page, twitter account, social aggregator practical
The aim of this session is to give attendees straight-forward advice and show key steps on how
to get started with the more common social media sites. *Depending on numbers attending this
lecture, it may be demonstrated from the front step by step as a general guide to then follow at
home, or if possible, giving attendees the chance to set up their sites live during the practical. You
may wish to bring your laptop along.
Copy is king
Cat Henstridge, Vet help Direct
Top tips for copy-writing for blogs, websites, emails and social media. Will include practical advice
for posting regularly and responding, as well as discussion on who in the practice should post,
what they should post, and tools such as calendars, hoot suite, social mentions, Google alerts.
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Stream 2
Lecture overviews
All you need to know about retailing
Owners in the UK spend more on their pets than France, Germany and even the US. And despite
the recession it’s still a growth industry. So how can veterinary practice step up and compete
in pet product retailing? Come along to this nuts and bolts series of lectures to learn the inside
story about retailing from product selection, pricing, merchandising through to recommending
and making a sale.
Pet Product Retailing- grab a slice of the action!
Karen Pickwick, Editor PBW News
Pet industry expert Karen will give an insight into UK pet product market trends and pet owners’
spending habits. Come along and hear what your clients (consumers!) are thinking and looking for
when it comes to their pet.
Session 1 ‘Developing a Retail Mindset’
Jane Fletcher, Smart Incorporates
-
The role and importance of retail in your practice
Retailing trends and implications
Positioning within the pet health care market
Understanding customer expectations
The customer’s journey
Taking a team approach
Session 2 ‘How to be a Professional Retailer’
Jane Fletcher, Smart Incorporates
-
Creating an effective practice layout
Selecting and managing products
Display and merchandising
Pricing and promotions
Active recommendation
After sales support
Keep it in house. Open new practice opportunities with online retailing
Stephen Barabas, Animal Oracle
Stephen looks at the virtual petshop and how to engage with pet owners through online retailing.
Your secret weapon- your staff!
Cathy Gurney, CGA Sales and marketing
Your veterinary staff are best equipped to meet pet owner’s needs – why selling and good pet
care go hand in hand.
It’s as easy as 1-2-3. Getting your head around the key steps of selling and why
everyone can do it.
Cathy Gurney, CGA Sales and marketing
This session includes a 25 minute fun workshop that you can bring home to your practice.
11
1/12/12 11:58 AM
Lecture overviews Management menu
Management menu
Join the Royal College of Veterinary College during the Friday lunch-break of Congress (1.15-2pm),
where they will be offering three courses of advice and information to VPMA delegates.
Bring your lunch with you to the Kenilworth 2 Lecture Theatre for one, two or all three of the following bite-size sessions, delivered by RCVS President, Dr Jerry Davies:
Starter
13.15-13.30Practice managers’ guide to the Professional Development
Phase
All new graduates must complete the Professional Development Phase, but RCVS research suggests that those who do not receive adequate support from their employers don’t get as much out
of it as they could. Using the PDP as part of a structured appraisal process can bring dividends to
both practice and new graduates. Find out how.
Main course
13.30-13.45
Update on the Practice Standards Scheme
Just over 50% of practices are now accredited under the Practice Standards Scheme – and many
accredited practices are now looking to take their accreditation to the next level. In addition, the
draft new Code says all veterinary surgeons ‘must maintain adequate practice standards’. Find out
what this means for you as practice managers.
Pudding
13.45-14.00The new Codes of Professional Conduct for veterinary
surgeons and veterinary nurses
The new Codes are likely to be launched in April. The drafts have been amended following the
consultation rounds – and the new format is a big change from the Guide people have become
familiar with. Come and find out what to expect.
12
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Stream 3
Lecture overviews
Impact on People
Anne-Marie Svendsen Aylott, Purple Cat Coaching
Introduction
Working in a practice – whether you are part of the ownership or employed – involves dealing
with people. Clients, colleagues, direct reports, bosses – they are all there and they all come with
unique personalities, quirks, hang-ups and lovely qualities. On a good day everything flows and
everybody gets along – but in an environment that has so many people interacting, it is inevitable
that someone might have a grumpy day, be stressed or just plain be struggling to make the day
work for them. For VPMA 2012 we have designed 2 days of Impact on People.
How useful would it be to you if you had a better understanding of your own patterns of behaviour and how you can use them to help people get along better? And how about spending some
time understanding what makes people tick – and some blow up at the slightest excuse? Finally –
would you like to be able to actually DO something about it? Get an idea of how you can manage
the practice so the good days get even more frequent? Then these 2 days are for you.
Objectives
The objective of the 2 days of lectures are to move people from a state of frustration (low key or
otherwise) around the people practice environment to a state where they
a) Understand how they can use their own strengths better,
b)Understand that other people’s behaviour are driven by a variety of rules – even when it
doesn’t seem that way and
c) Have lots of ideas and the beginning of a plan for what they can do about it.
Target audience
The lectures will be suited for all levels of owners and employees within a practice environment.
Anyone that deals with people will find something useful in these.
Content
There will be 11 lectures – 6 on the first day and 5 on the second day. Each lecture will run over 45
minutes and include at least one interactive exercise to motivate people and get them thinking.
1st day
1. The first step to managing people – knowing where you want to get them to
a. What gets us enthusiastic
b. The importance of a vision
c. Key points for establishing an effective vision
d.EXERCISE – What is your vision?
2.Setting up the environment for people success – identifying the boundaries for behaviours
a. Values and beliefs
b. How values and behaviours fit together
c. EXERCISE – What would be the values that would work for your practice?
3.Setting up the environment for people success – getting buy-in and direction
a. Setting up for success – pre-framing
b. Purge before you focus – getting rid of negative thought patterns
c. Time for the positive – allow them to dream
d.How does it translate? From words to behaviours
e. EXERCISE – design your team meeting
13
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4.Understanding your own unconscious behaviour patterns – how they serve you and how
they trip you up
a. EXERCISE – who are you? Personality profiling
b. The programmes we run
c. What does this mean to me – how do I work best
d.Recognising the programmes of other people – and dealing with them
5.Building more confidence to succeed – work on yourself before you start on others
a. The truth of confidence – what drives it
b. Developing self- confidence – the zones
c. EXERCISE – Stretching your boundaries
d.Sharing practical exercises to build confidence
e. EXERCISE – Visualisation – will I.
6.Who do you work with? Identifying challenges in the practice
a. EXERCISE – What frustrates you about the people you work with?
b. Key people frustrations in practice
c. Bullying – the obvious and the insidious
2nd day
7. The internal brakes that hold people back – behaviours to recognise
a. Levels of behaviour – the conscious and the unconscious - beliefs
b. Fixed behaviours – Asperger’s, Impostor Phenomenon
c. EXERCISE – What category do people in the practice fall into?
8.It’s like herding cats – you just need impactful leadership
a. The possibility of possibility
b. The characteristics of an impactful leader
c. EXERCISE – Where am I – and what can I do to improve?
9.The ears that make the difference – asking questions that rock their world
a. Listening for potential
b. Incisive questions
c. EXERCISE – Asking the questions from the back of the mind
10. Get out of the way – delegation that works
a. What’s the point – I do it better anyway
b. Time Management ABC
c. Delegating like a leader – what’s the difference
d.EXERCISE – Categorising your tasks as to what can be delegated, what could but you
don’t want to and what ABSOLUTELY cannot be delegated.
11.Putting it all together – The Plan
a. What have you learned in the last 2 days?
b. Summary of the two days
c. What happens next? Putting thought into action
d.EXERCISE – Writing down your plan for the next 3 weeks.
14
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Additional lectures
The consumer journey - minor changes, major results Verity Page, Novartis
The consumer and their pet have numerous touch points on their journey through a clinic
which can influence their opinion of the vet and the practice hugely. We will break down
these touch points through an interactive presentation to show what can and cannot be
controlled and if addressed how some minor changes in these areas can deliver major results
to the practice.
“NEST” – Compulsory Workplace Pensions. Let’s look at the facts.
Steve Bee & David Hodgetts, PPS Group
From 2012 every UK Employer will be required by law to enrol all eligible employees into
a pension scheme and pay in significant company contributions. So do you want to keep
control of your costs and employee benefits, or rely on the Government who knows nothing about your business to do it for you through their own National Employee Savings Trust
(NEST)?
Employee motivation and engagement (survey findings and analysis)
Vanessa Wilson, Pfizer Vet Support+
Practices can be complex organisations. Leadership, visibility and integrity are critical to the
effective management of highly educated teams and clarity of roles and purpose are essential to the efficient running of a practice and can often make the difference between profit
and loss to a small business. Measuring employee engagement can provide a broad and deep
insight into the internal dynamics of your business, highlighting areas of focus that may not
be visible when immersed in the day to day running of practice. During this session Vanessa
Wilson will provide you with proprietary information on the largest veterinary practice engagement survey ever conducted in the UK.
What could the CVPM & VPAC mean to you? – Q&A session &
updates
VPMA Certification and Training Committee
Join the VPMA team during the Saturday lunch-break of Congress (1.15-1.45pm) for a discussion and update on the CVPM and VPAC qualifications. Bring your lunch with you to the
Kenilworth 2 Lecture Theatre.
Who should come?
Managers, head nurses or anyone else involved in managing others.
Practice owners – see how we can help your management team to fly!
15
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Exhibition Layout and Stand Info
Fire Exit
Do Not Block
7
2
3
4
8
3m x 2m
Standard
3m x 2m
Enhanced
3m x 2m
Enhanced
3m x 2m
Standard
3m x 2m
Enhanced
3m x 2m
Enhanced
6
Grange Bar
Exhibitor Name
10
5
3m x 2m
Enhanced
2m x 2m
Exhibitor
Only
Seating
Entrance to
Grange
Do Not Block
Seating
Lunch
VPMA
9
3m x 2m
Standard
Teas & Coffees
1
Principal
Sponsor
Stand
Door blocked off
Ramp and
Steps
to the Grange
10a/b
Kenilworth Foyer
11a
2m x 2m
Exhibitor
Only
2m x 2m
Exhibitor
Only
11
12
2m x 2m
Exhibitor
Only
Mojo
19
13
2m x 2m
Exhibitor
Only
2m x 2m
Exhibitor
Only
2m x 2m
Exhibitor
Only
Regist.
14
2m x 2m
Exhibitor
Only
15
2m x 2m
Exhibitor
Only
16
2m x 2m
Exhibitor
Only
16a
2m x 2m
Exhibitor
Only
17
18
2m x 2m
Exhibitor
Only
2m x 2m
Exhibitor
Only
20
Lecture Theatre 2
Norbrook Laboratories (GB) Ltd
1
Nestle Purina
2
Henry Schein
3
Hill’s Pet Nutrition
4
Novartis Animal Health
5
MSD Animal Health
6
Vet Share Buying Group
7
Pfizer Animal Health
8
Onswitch
9
Vets2.net
10
Moore Scarrott
10a
Axiom Veterinary Laboratories
10b
11
PPS Group
11a
Televetdiagnostics Ltd
12
Vet Solutions
13
Lease UK
14
National Veterinary Services
15
Veterinary Business Development
16
Vet Help Direct
16a
Rx Works
17
18
Petplan Ltd
19
Lantra
20
Peach Telecom Ltd
21
Practice Plan for Vets
22
Royal Canin (Crown Pet Foods Ltd.)
23
Careline4Vets
24
Vetpol
25
Citation PLC
26
Jupiter Systems Ltd
27
Burtons Medical Equipment
28
29
The Webinar Vet
30
Focus Group
31
21
2m x 2m
Exhibitor
Only
26
2m x 2m
Exhibitor
Only
Lecture Theatre 1
2m x 2m
Exhibitor
Only
Stand
Number
Lobby
25
Teas & Coffees
31
2m x 2m
Exhibitor
Only
22
2m x 2m
Exhibitor
Only
23
2m x 2m
Exhibitor
Only
24
2m x 2m
Exhibitor
Only
30
2m x 2m
Exhibitor
Only
STAGE
28
2m x 2m
Exhibitor
Only
2m x 2m
Exhibitor
Only
27
2m x 2m
Exhibitor
Only
STAGE
Entrance
Lecture Theatre 3
29
2m x 2m
Exhibitor
Only
Not to scale
STAGE
16
1/12/12 11:58 AM
Exhibitors
Elmtree Business Park, Elmswell
Bury St Edmunds IP30 9HR
Tel: 01359 243400
Fax: 01359 242921
Contact Jacqui Garrett - Business Development Manager
AT Veterinary Systems has over 22 years’ experience of
developing and supporting veterinary computer and practice
management systems. We understand the everyday needs of
today’s veterinary practice and provide flexible solutions to
meet those expectations and support a practice’s ongoing
development.
www.vetsystems.com
Sophia House, 28 Cathedral Road,
Cardiff CF11 9LJ
Tel: 01291 645 871
E-mail: [email protected]
One of the countries leading veterinary recruitment agencies
placing both locum and permanent staff to the profession. With
over 10 years specialist recruitment experience and an ethos
based on working with only the best staff, we have developed a
reputation for quality and value to our clients throughout the UK
which forms the core of our business today.
www.glvets.com
Axiom Veterinary Laboratories
The Manor House, Brunel Road, Newton Abbot,
Devon TQ12 4PB
Tel: +44 (0) 1626 355655
Axiom Veterinary Laboratories provides high quality, cost
effective diagnostic testing options to Veterinary practices
across the UK, Ireland and mainland Europe. Our range of
tests, fast turnaround times, flexibility, quality of staff and free
of charge courier collection service make us the laboratory of
choice for so many practices.
www.axiomvetlab.com
Burtons Medical Equipment Ltd
Tel: 01622 834300
Andy Hogan, Director
Burtons manufacture over half of all the products that we sell at
our headquarters in Kent. This facility is equipped with the latest
CNC manufacturing centre’s for milling, punching, folding and
cabinetry production. And because we make it we support it too
with over a third of our eighty staff as service engineers covering
the UK and Ireland.
www.burtons.uk.com
Careline4Vets
Unit 24 & 25 Hallmark Trading Centre
Fourth Way, Wembley, Middx HA9 0LB
Tel: 0845 504 6369
Careline4Vets is an alliance of professional service providers that
specialise in the veterinary industry.
We provide a one stop shop service including: Communications,
Marketing, IT with Digital Signage solutions. Our dedicated
Architects also specialise in clinic build and design. Additionally
provide expert Tax and Financial Planning Advice.
www.vetcareline.co.uk
Citation
Nigel Lea, Citation plc, Citation House, 1 Macclesfield Road,
Wilmslow, Cheshire SK9 1BZ
Tel: 01625 415500/415557
Fax: 01625 415501
Citation plc are the UK’s leading Health & Safety and
Employment Law firm. Specialising in the veterinary sector and
with over 6000 clients across the UK, we can help you achieve
and maintain your legal compliance in these troublesome areas,
leaving you free to concentrate on running your practice.
www.citation.co.uk/vet
Focus Group
Russell Clarke & James Baker
Tel: 08000 546 100
The Focus Group is one of the UK’s leading communications
service providers. Established in 2003, we have grown
organically and now provide a host of solutions to over
4500 businesses. Our excellence spans across a broad range of
products, with a portfolio which includes; Voice, Mobile, Data,
Systems, IT, Design & Energy.
www.focus-grp.co.uk
Henry Schein Animal Health
The New Face of Dunlops
College Mains Road,
Dumfries DG2 0NU
Tel: 01387 262626
Henry Schein Animal Health, the new face of Dunlops, is a
leading provider of animal healthcare supplies to the UK
veterinary profession across Britain, and is part of the world’s
largest animal healthcare distribution organisation - supplying
pharmaceuticals, pet food, accessories, consumables,
instruments and equipment. Combined with unsurpassed
customer service and added value services including Thrive
for business analysis and Vetlink our e-commerce solution;
Henry Schein Animal Health helps vets provide the highest
level of animal healthcare. Partnership in practice everyday.
www.hsanimalhealth.com
Hill’s Pet Nutrition
Hill’s Pet Nutrition Ltd
Sherbourne House, Building 5,
Croxley Business Park, Watford WD18 8YL
Tel: 01923 814400
Customer Services: 0800 282 438
Our mission is to help enrich and lengthen the special
relationship between people and their pets. To do this,
we make the highest quality pet nutrition available in
our Prescription Diet ™ and Science Plan™ pet food lines.
We are committed to the welfare of companion animals
everywhere, and are actively involved in supporting the
veterinary profession and shelters.
www.hillspet.co.uk
Jupiter Systems Ltd
82 Meadrow, Godalming, Surrey GU7 3HT
Tel: 0845 2000 725
Fax: 0845 2000 712
Jupiter Systems Ltd has been established for 23 years and
has over 850 installations of Veterinary Practice Management
Systems. Jupiter’s mission to design and produce innovative
Veterinary IT Systems has resulted in a comprehensive, fast and
robust system, which is competitively priced and easy to use.
www.jupitersystems.net
Lantra
The Investors in People framework can help practices develop
business focus, manage performance and change, and drive the
organisation forward.
Lantra will be offering advice and guidance on how they can
support you in working with the Investors in People framework
to enable practices to achieve ‘Gold Standard Management’.
To find out more, visit us on stand 20 or visit our website.
www.lantra.co.uk/investors-in-people
17
1/12/12 11:58 AM
Exhibitors
Lease UK
Tim Gammon, Director, Lease UK Ltd, Dawes Court House,
Dawes Court, High Street, Esher, Surrey KT10 9QU
Tel: 01372 466955
Fax: 01372 466997
Lease UK specialise in arranging finance for Vets, whether you
are starting up, expanding or relocating. We finance all kinds
of Practice equipment and vehicles from the Suppliers of your
choice. We arrange highly tax efficient, competitive and simple
finance facilities, fast and without fuss. We are the credible
alternative!
www.leaseuk.com
The Moore Scarrott Partnership LLP
Calyx House, South Road, Taunton,
Somerset TA1 3DU
Tel: 01823 282100
Fax: 01823 254396
Moore Scarrott are specialist advisers to the veterinary
profession, currently working with over 200 veterinary practices
throughout the UK, dealing with all aspects from compliance
and tax mitigation through to performance benchmarking and
practice development. Our service is flexible and is tailored to
meet the needs of the individual practice.
www.moore-scarrott.co.uk
MSD Animal Health
MSD Animal Health,
Walton Manor, Walton,
Milton Keynes, Buckinghamshire MK7 7AJ
Tel: +44 (0) 1908 685 685
Fax: +44 (0) 1908 685 555
E-mail: vet-support.uk@ merck com
MSD Animal Health is a new name and a new image at the
VPMA Congress 2012 for a leading provider of companion
animal biologicals and pharmaceuticals. With one of the
widest range of products and services, MSD will be focusing
on the UK based vet finder, www.ukvetsonline.co.uk and
discussing our bespoke printing service, Chameleon.
www.msd-animal-health.co.uk
National Veterinary Services (NVS)
Unit 4, Jamage Industrial Estate, Talke Pits,
Stoke-on-Trent ST7 1XW
Tel: 01782 770305
NVS, located in Stoke-on-Trent, employing approximately 490
people is them UK’s largest veterinary wholesaler supplying and
distributing veterinary products to veterinary practices and other
approved outlets the next working day. NVS services companion
animal, equine, livestock practices and agricultural merchants
across the UK. NVS-Taking Pride Nationwide
www.vetwholesaler.co.uk
Nestle Purina Petcare
St Georges House,
Park Lane, Croyden,
Surrey CR9 1NR
At Purina we’re passionately committed to making pets lives
better. As one of the world’s leading pet care companies,
our dedication to pets and their owners directs everything
we do, everyday, everywhere. We understand the challenges
that Practice Managers face every day in their roles and are
keen to support them, with the right tools, to build on their
overall practice performance. With a raft of added value
opportunities available and with all of the other services we
can offer, we would be delighted to tailor make a package
for you in order to meet your specific needs.
www.purina.co.uk
Norbrook
Laboratories (GB) Ltd
1 Saxon Way East,
Oakley Hay Industrial Estate, Corby
Northamptonshire NN18 9EX
Tel: 01228 599991
Norbrook® Laboratories Ltd was founded by the current
Chairman and CEO, Lord Ballyedmond, in the late
1960’s, when he pioneered contract manufacturing of
pharmaceuticals in the UK. Since then Norbrook® has
grown to be a worldwide leader in veterinary finished dose
form products, medical finished dose form products and
bulk pharmaceutical synthesis, making them a leader in the
world in the production of pharmaceutical raw materials.
Norbrook has a large pipeline of new products which will be
coming to the world market over the next few years.
www.norbrook.com
Novartis Animal Health UK Ltd
Frimley Business Park, Frimley,
Camberley, Surrey GU16 7SR
Tel: +44 1276 694402
Fax: +44 1276 694403
Novartis Animal Health is a multi-national company
dedicated to vets and passionate about maintaining and
prolonging the lives of pets all over the world. Not only do we
manufacture innovative products, but, with our experienced
sales force, we are also able to provide veterinary practices
with state of the art training to help diagnose and treat
conditions in companion animals. Our loyalty to our clients is
key to our and their success as businesses. We understand
that veterinary medicine is not all about products, but also
about helping and supporting vets to diagnose early and give
better quality of life to companion animals.
www.ah.novartis.com
Onswitch Ltd
Ground Floor South Suite,The Keep
The Old Barracks, Sandon Road
Grantham NG31 9AS
Tel: 01476 565343
What sort of impression does your practice give across,
caring or cold? Why not take our “Mystery Shop Challenge”
and actually hear what your customers hear!
Come and see “Bertha” at Congress to take the challenge
and find out how to increase footfall into your practice.
www.onswitch.co.uk
Peach Telecom Ltd
St Andrews House, 4400 Parkway,
Whiteley, Hampshire PO15 7FJ
Tel: 0800 988 2002
Fax: 0800 988 2003
Peach Telecom is a multi award-winning telecoms provider.
It provides telephone systems installation & maintenance,
landline, mobile, broadband & data services and competitive
call packages for businesses across the UK. Peach’s ethos is to
make communications simple. As such, all services are placed
on one, easy-to-understand bill every month and Peach’s team
of expert customer service advisers and technicians are always
on hand to answer questions and help with technical issues. As
one of the top 10 fastest growing technology firms in the UK,
Peach Telecom is a strong and stable company, with a friendly
demeanour that puts its customers at the core of its business.
www.peachtelecom.co.uk
18
1/12/12 11:58 AM
Exhibitors
Petplan
Royal Canin
Great West House, Great West Road, Brentford,
Middlesex TW8 9DX
Tel: 0800 316 8800
With 35 years experience Petplan is the UK’s largest pet
insurance provider and is committed to working with the
veterinary profession. We offer unrivalled support for your
practice and provide a range of tools to assist practice
managers. To find out more visit www.petplanvet.co.uk or call
our dedicated Vetline team on 0800 316 8800.
www.petplanvet.co.uk
Oak Tree Meadow, Blackworthy Rd
Castle Cary, Somerset BA7 7PH
Veterinary Helpline: 0800 717 800
With an ‘animal first’ philosophy, Royal Canin incorporates
innovations in nutrition to offer dietary solutions adapted to
the needs of cats and dogs. Incorporating the knowledge and
respect that we have for the animals we feed, Royal Canin
provides optimal nutrition to the veterinary profession.
www.royalcanin.co.uk / www.royalcanin.ie
Pfizer Vet Support+
Pfizer Business Services,
Pfizer UK
Walton Oaks,
Dorking Road,
Walton-on-the-hill
Tadworth, Surrey KT20 7NS
Tel: 01737 330 721
VetSupport+’s independent team of business consultants
work with practices of all sizes and areas of focus to deliver
tailored programmes that enhance performance and act as
a foundation for growth.
Focussing on all key areas of a veterinary practice, our
consultants conduct an in-depth analysis of a practice’s
current performance, work with the leadership team to
design a business plan suited to that practice and deliver
the solutions that meet the specific needs of the business.
Pfizer VetSupport+ offers a flexible range of services across
the key business areas of:
* Business Finance
* Client relations
* Staff Management
* Marketing
Your Pfizer Business Consultant is ready to work closely
with you to:
* Identify your specific business needs
* Build and implement solutions together
* Develop a partnership for mutual success
www.pfizerah.co.uk
PPS Group
Professional Practice Services & PPS GI, 2 The Courtyard,
Harris Business Park, Hanbury Road, Stoke Prior, Bromsgrove,
Worcestershire B60 4DJ
Tel: PPS 01527 880345 & PPS GI 01527 832394
Fax: 01527 880567
PPS is 100% committed to veterinary practice.
We are independent and acknowledged veterinary advisors
specialising in reducing practice expenditure, practice financial
management, funding and partnership issues. Surgery & locum
insurance specialists. Please feel free to talk to us and meet our
team - we look forward to meeting you.
www.pps-vet.co.uk
Practice Plan for Vets Ltd
Earnshaw Business Centre, Hugh Lane,
Leyland OR26 6PD
Tel: 0845 3714495
Practice Plan for Vets works only with veterinary practices.
We set up and operate, bespoke plans which provide routine
healthcare for the pet, client loyalty and a regular income for the
practice. We also offer solutions owners on a budget and low
cost accidental injury cover. Visit our stand for more information.
www.practiceplanvets.co.uk
Belgravia House, 62-64 Horseferry Road,
London SW1P 2AF
Tel: 020 7222 2001
Fax: 020 7222 2004
The RCVS is the regulatory body for veterinary surgeons and
veterinary nurses in the UK. Maintaining the register of veterinary
surgeons and veterinary nurses, the RCVS upholds standards of
professional conduct and veterinary education. It also promotes
and maintains high standards of veterinary care through the
RCVS Practice Standards Scheme.
www.rcvs.org.uk
Rx Works
Unit 14, Kingfisher Court, Newbury, Berkshire RG14 5SJ
Tel: 0845 47 47 445
Fax: 0845 280 2626
RxWorks has been supplying the veterinary industry with
practice management systems since 1987 and now serves more
than 1700 practices in 19 countries worldwide. From corporate
groups and university schools of veterinary medicine, to specialist
referral clinics and major equine practices RxWorks awardwinning software meets their diverse needs without compromise.
www.rxworks.com
TeleVetDiagnostics Ltd
Anne Pietersma, DVM, MRCVS, MVSc, Dipl ACVP, Dipl ECVCP
Managing director
2 Somerset Close, Congleton CW12 1SE
Mob: 07917333499
Tel: 02081 336 551
As a provider of online specialist veterinary advice, our clients
range from individual to group practices and from basic imaging
facilities to practices with full digital capability. All value our high
quality, comprehensive specialist reports and fast turnaround.
Many incorporate telemedicine among the services offered to
pet owners. Try our commitment-free trial.
www.televetdx.com
VetHelpDirect.com Ltd
Tel: 0845 4961 204
Twitter: @evetmarketing
LinkedIn: Susie Samuel
Facebook: facebook.com/evetmarketing
Helping the veterinary profession develop a powerful and
effective online presence. At VetHelpDirect we help vets harness
the internet to meet new clients and increase footfall from the
existing client base. Our tools include our interactive animal
symptom checker, high profile online directories, social media,
search engine optimisation and paid ad campaigns.
www.evetmarketing.com
www.vethelpdirect.com
19
1/12/12 11:58 AM
Exhibitors
Vet Solutions Ltd
The Webinar Vet
1 Papermill Wynd, Edinburgh EH7 4QL
Tel: 0131 556 0555
Supporting over 1500 practices nationwide, we know how to
develop and deliver software that helps our clients maximise
their performance and profitability.
Our unique live call answering system and exciting new products
such as website and digital image integration ensure we really
can provide everything you need, plus much more!
www.vetsolutions.co.uk
200-202 Muirhead Avenue
Liverpool L13 0BA
[email protected]
Tel: 0151 293 0039
Mob: 07809 702074
The Webinar Vet was set up in February 2010 with the express
wish of making veterinary education easier for vets with very
busy lives - no more travelling for veterinary CPD, in fact
veterinary CPD in the comfort of your own home but still in a live
lecture format.
www.thewebinarvet.com
Veterinary Business Development Ltd
Olympus House, Werrington Centre, Peterborough
Cambridgeshire PE4 6NA
Tel: 01733 325522
Fax: 01733 325512
Veterinary Business Development Ltd is proud to publish the
Veterinary Times, VN Times, The Veterinary Business Journal,
and Congress Times, which is sent to veterinary professionals
in the UK and Northern Ireland. We offer the latest news from
www.vetsonline.com and provide unique direct mail services
from Vetfile.
www.vetsonline.com
Vets2.net
Penguin House, Castle Rigg, Dunfermline KY11 8SG
Tel: 01383 620064 or 07702899036
Vets Now recently launched additional services to assist
practices in running their business. Achievet is a Practice
Standards Support Service; offering bespoke consultancy to
pass the RCVS Practice Standards Scheme. Lifelearn is an online
client education toolkit, with 800 handouts accessible online, via
your website or as branded printouts.
www.vets-now.com
VetShare Buying Group
Phone/Fax: 0800 756 6636
VetShare Buying Group, run by vets for vets, gives large
group buying power on pharmaceuticals and services to all
members.
* No joining fee
* Keep your existing wholesaler relationship
* No restrictions on what you can order
* Modest management fee
* No hidden charges
* Free to leave at any time without penalty
www.vetshare.co.uk
Online sponsor
St. Francis Group
Unit 1.14 Great House, Waterside Business Park,
Redwall Close, Dinnington, Sheffield,
South Yorks S25 3QA
Tel: 01909 560676
Fax: 01909 560400
Established in 1991, the St Francis Group is a veterinary
buying group with member practices throughout the UK.
Founded and managed by veterinary surgeons, our aim is
to improve the profitability of our members’ practices by
reducing the cost of their pharmaceutical purchases and to
simplify the management of their monthly purchasing.
www.stfrancis.co.uk
Tea & coffee sponsor
Rickerbys
Matthew Clayton
Tel: 01242 246497
Rickerbys Solicitors’ dedicated veterinary team invests a
great deal of energy in understanding the needs of veterinary
practices, so we can deliver solutions tailored to the business
challenges you face. We do not believe in a one-size fits all
approach. So, whether you are a new business or an established
multi-site practice, our advice will be geared to your needs.
www.rickerbys.com
Vetpol Ltd
Caroline Johnson: [email protected]
Jeremy Johnson: [email protected]
Vetpol is an online forum connecting the entire veterinary
community. The VPMA has a members-only forum on Vetpol,
where members share ideas, problems and resources in private,
whilst also having the opportunity to network with the rest of
the veterinary world. The Vetpol team will be availabe to answer
questions and give tutorials on how you can get the best out of
Vetpol.
www.vetpol.co.uk
20
1/12/12 11:58 AM

VPMA 2012 - Mojo Consultancy

Transcription

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