malaysian public sector open source software
Transcription
malaysian public sector open source software
MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE (OSS) PROGRAMME PHASE II BENEFIT REALISATION REPORT (BRR) MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT COPYRIGHT The Government of Malaysia retains the copyright of this document. Page i MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT ABBREVIATIONS Abbreviation Description BRR Benefit Realisation Report CTP Certified Training Provider FSF Free Software Foundation GDP Gross Domestic Product (an economic measurement of a nation's productivity) HRDF Human Resource Development Fund INTAN National Institute of Public Administration / Institut Tadbiran Awam Negara IPP Industry Participation Plan Dialogue JPA Public Services Department / Jabatan Perkhidmatan Awam KPI Key Performance Indicator KRA Key Result Area MAMPU Malaysian Administrative Modernisation and Management Planning Unit MLVK National Vocational Training Council / Majlis Latihan Vokasional Kebangsaan MOE Ministry of Education / Kementerian Pendidikan MOF Ministry of Finance / Kementerian Kewangan MOH Ministry of Health / Kementerian Kesihatan MOHR Ministry of Human Resources / Kementerian Sumber Manusia MyGOSSCON Malaysian Government Open Source Software Conference NKRA National Key Result Area OIPDC OSS IPTA / Polytechnic Development Committee OSCC Open Source Competency Centre OSS Open Source Software PI Performance Indicator SPA Public Services Commission Malaysia / Suruhanjaya Perkhidmatan Awam UKM Universiti Kebangsaan Malaysia UNDESA United Nations Department of Economic and Social Affairs UniMAP Universiti Malaysia Perlis Page ii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Page iii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT TABLE OF CONTENTS CHAPTER 1:EXECUTIVE SUMMARY.................................................................................1 1.1 OSS Adoption and Implementation ...........................................................................2 1.2 Open Source Competency Centre (OSCC)...............................................................3 1.3 Collaborative Strategies..............................................................................................5 1.4 Outlook and Way Forward..........................................................................................6 CHAPTER 2:BACKGROUND INFORMATION ..................................................................12 2.1 Malaysian Public Sector OSS Programme...............................................................13 2.2 Open Source Software (OSS)..................................................................................13 2.3 OSS Master Plan......................................................................................................14 2.3.1 The OSS Vision.................................................................................................15 2.3.2 The OSS Objectives..........................................................................................15 2.3.3 The Solution Areas............................................................................................16 2.3.4 The Enabling Environment ...............................................................................16 2.3.5 The Implementation Phases..............................................................................16 2.3.6 Strategic Thrusts...............................................................................................17 2.3.7 OSS Programme Governance..........................................................................17 2.3.8 Phase II Strategies............................................................................................19 2.4 Open Source Competency Centre (OSCC).............................................................21 2.5 OSS Master Plan Targets.........................................................................................22 2.6 Collaboration.............................................................................................................25 2.7 Benefit Realisation Formulation Methodology..........................................................26 2.7.1 NATIONAL KPI INITIATIVE ..............................................................................26 2.7.2 National KPI Cluster Template..........................................................................28 2.7.3 MAMPU's KPI Cluster.......................................................................................29 2.7.4 MAMPU's STAR Rating.....................................................................................30 2.7.5 MAMPU's KPI Formulation Model.....................................................................32 2.8 OSS Programme KPI Formulation Model ...............................................................33 2.8.1 OSS Programme Tactical Key Performance Indicators (KPIs).........................34 2.8.2 OSS Programme Operational Performance Indicators (PI)..............................35 CHAPTER 3:BENEFITS REALISED THROUGH OSS ADOPTION ..................................38 3.1 Public Sector OSS Adoption.....................................................................................40 3.2 OSS Adoption Cost Savings.....................................................................................44 3.3 OSS CASE STUDY PERFORMANCE INDICATORS..............................................47 3.3.1 OSS Case Study Implementations....................................................................50 3.4 Impact of OSS on National Competitiveness...........................................................54 3.4.1 Brookings Institute E-Government Performance..............................................55 3.4.2 United Nation's Global E-Government..............................................................56 3.4.3 Georgia Tech / Red Hat Open Source Index.....................................................58 3.5 OSS Master Plan Targets.........................................................................................61 3.5.1 Target 1: 80% of IT personnel are OSS trained and reskilled...........................63 3.5.2 Target 2: 5% of IT personnel trained are OSCC certified..................................64 Page iv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 3.5.3 Target 3: Achieve recognition of certification by International Body..................64 3.5.4 Target 4: 30% of Institutes of Higher Learning participate in OSCC Certified Training Provider Programme.....................................................................................65 3.5.5 Target 5: 100% district coverage with at least one school at each district adopting OSS..............................................................................................................65 3.5.6 Target 6, 7, 8: Implementation..........................................................................66 3.5.7 Target 9: 50% of local IT vendors are providing OSS services.........................67 CHAPTER 4:OPEN SOURCE COMPETENCY CENTRE (OSCC)....................................68 4.1 Promotion & Awareness...........................................................................................69 4.1.1 MyGOSSCON Programmes..............................................................................74 4.1.2 OSS Opportunity Workshops............................................................................76 4.1.3 Public Acknowledgement..................................................................................79 4.2 Certification Body......................................................................................................83 4.2.1 Certified Training Provider (CTP) Programme..................................................84 4.3 Communication & Collaboration...............................................................................86 4.3.1 Industry Participation Plan (IPP) Workshop......................................................88 4.3.2 Collaboration with K-Perak and K-Ekonomi......................................................90 4.3.3 Panel of OSCC Products Service Providers.....................................................91 4.3.4 Collaboration with Chinese Chambers of Commerce and Industry..................93 4.4 Policies / Guidelines.................................................................................................94 4.4.1 Importance of MyGIFOSS.................................................................................95 4.5 Training.....................................................................................................................97 4.6 Knowledge Bank.......................................................................................................99 4.6.1 Mailing Lists Subscription ...............................................................................101 4.7 Research & Development.......................................................................................101 4.7.1 Benchmarking Reports....................................................................................105 4.8 Technical Support ..................................................................................................107 4.8.1 OSCC Assisted Implementation at Agencies..................................................110 4.8.2 OSCC Mirror Services.....................................................................................111 CHAPTER 5: COLLABORATION ON STRATEGIC THRUSTS........................................112 5.1 ST 3 – Train and Develop Human Resource to Support OSS Implementation.114 5.1.1 Key Observations and Way Forward...............................................................118 5.2 ST4 – Promote Creativity And Innovativeness Via R & D To Harness Competitiveness............................................................................................................120 5.2.1 Key Observations and Way Forward...............................................................121 5.3 ST6 – Provide Incentives to Prosper the Development of OSS Solutions.........123 5.3.1 Key Observations and Way Forward...............................................................126 5.4 ST7 – Optimise Resources By Encouraging Smart Partnership With Relevant Organisations.................................................................................................................126 5.4.1 Key Observations and Way Forward...............................................................129 CHAPTER 6:KEY OBSERVATIONS AND WAY FORWARD............................................130 6.1 Building Upon Successful OSS Implementations for Moving Up The e-Government Value Chain....................................................................................................................130 Page v MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 6.2 Using OSS As A Cost Efficient Approach for Providing Web Application Services 131 6.3 Increasing geographic dispersion of OSS implementation sites............................132 6.4 Use of OSS in shared or outsourced services.......................................................133 6.5 Increasing competency within the agencies towards in-house OSS implementation .......................................................................................................................................134 6.6 Strategic Engagement on OSS Product Development .........................................135 6.7 Continuous Re-Emphasis on Policy and Practice .................................................136 6.8 Realignment of Strategic Thrust Activities Towards Focused Programs................136 6.9 Conclusion..............................................................................................................139 Page vi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Index of Tables Table 1: OSS Master Plan Target Achievements...................................................................1 Table 2: Agencies OSS Adoption and Implementation..........................................................2 Table 3: OSS Master Plan Targets for Increasing OSS Competencies.................................4 Table 4: OSS Master Plan Targets on Collaborative Strategies............................................5 Table 5: OSS Master Plan Targets.......................................................................................24 Table 6: National KPI Cluster...............................................................................................28 Table 7: MAMPU's KPI.........................................................................................................29 Table 8: Relation Between Evaluation Criteria and MAMPU Star Rating............................31 Table 9: OSS Programme Tactical Key KPI.........................................................................34 Table 10: OSS Programme Performaqnce Indicators.........................................................37 Table 11: OSS Programme Key Performance Indicators....................................................39 Table 12: OSS Master Plan Targets Related to OSS Adoption...........................................41 Table 13: OSS Adoption and Implementation According to Federal and State Agencies.. .41 Table 14: Number of OSS Implementations by Solution Areas...........................................42 Table 15: Number of Agencies Adopting OSS by Solution Type.........................................43 Table 16: OSS Adoption, Implementation and Cost Savings...............................................45 Table 17: Estimated Cost Savings.......................................................................................46 Table 18: Average Rating Expectations...............................................................................48 Table 19: OSS Case Study Submissions.............................................................................50 Table 20: OSS Key Factors Brought about by OSS Programme........................................51 Table 21: Increasing Number of In-house Developments....................................................53 Table 22: Malaysia ranking on selected national competitiveness studies.........................54 Table 23: United Nations E-Government Readiness: Top 20 Web Measurement Index.....56 Table 24: Red Hat Open Source Top 30 Rankings..............................................................59 Table 25: OSS Master Plan Target Achievement.................................................................62 Table 26: Promotion and Awareness Activities....................................................................71 Table 27: Attendance at yearly MyGOSSCON events.........................................................74 Table 28: MyGOSSCON Collaboration................................................................................75 Table 29: OSS Opportunity Workshops Participant.............................................................77 Table 30: Certification Programmes for 2008......................................................................83 Table 31: Certification Courses for 2009..............................................................................84 Table 32: IPTA Appointment for CTP...................................................................................85 Table 33: Communication and Collaboration Activities........................................................86 Table 34: Phase II - IPP Workshops....................................................................................88 Table 35: Number of OSCC Course Participants.................................................................97 Table 36: Phase II Total Training by Type............................................................................98 Table 37: Analysis of Training Evaluation by Attendees (2009)...........................................98 Table 38: Evaluation Rating for OSCC Products...............................................................102 Table 39: OSCC Products Agency Accumulative Adoption in Phase II.............................104 Table 40: Year-to-Year New Requests Tickets...................................................................107 Table 41: Year-to-Year Total Number of Tickets Processed.............................................108 Table 42: Year-to-Year Total Number of Tickets by Category............................................108 Page vii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Table 43: Example of request solved on-site.....................................................................109 Table 44: Example of requests solved via phone..............................................................109 Table 45: Number of OSCC Assisted Implementation at Agencies...................................110 Table 46: OSS Solutions on OSCC Mirror Service............................................................111 Table 47: ST3 Action Plans and its Status Update.............................................................117 Table 48: ST3 Key Observations and The Way Forward...................................................119 Table 49: ST4 Action Plans and its Status Update............................................................120 Table 50: ST4 Key Observations and the Way Forward....................................................123 Table 51: ST6 Action Plans and its Status Update............................................................125 Table 52: ST6 Key Observations and The Way Forward...................................................126 Table 53: ST7 Action Plans and its Status Update............................................................128 Table 54: ST7 Key Observations and The Way Forward...................................................129 Table 55: Web Measure Index Functionality......................................................................131 Table 56: Estimated Proprietary License Cost (RM)..........................................................132 Table 57: Strategic Thrusts - Incomplete Status................................................................137 Index of Figures Figure 1: OSS Master Plan Framework...............................................................................15 Figure 2: OSS Programme Governance..............................................................................18 Figure 3: Phase II Strategies...............................................................................................19 Figure 4: OSCC Functional Services...................................................................................21 Figure 5: Smart Partnership Model......................................................................................25 Figure 6: MAMPU KPI Formulation Model...........................................................................32 Figure 7: OSS KPI Model.....................................................................................................33 Figure 8: Cumulative Number of Agencies Adopting OSS..................................................40 Figure 9: Number of Agencies Implementing OSCC Products............................................43 Figure 10: Red Hat-Georgia Tech Open Source Index Map................................................58 Figure 11: OSCC Functional Areas......................................................................................69 Figure 12: Participants of IPP Workshop 2009....................................................................88 Figure 13: OSCC Products Implementation by Date.........................................................104 Figure 14: MyGOSSCON 2009 Feedback on OSCC Products Usage.............................105 Figure 15: Strategic Thrusts and respective lead and participating agencies...................112 Page viii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 1:EXECUTIVE SUMMARY This Benefit Realisation Report (BRR) provides a quantifiable measure and analysis of the benefits realised from the Malaysian Public Sector Open Source Software (OSS) Programme carried out through the OSS Master Plan and the Open Source Competency Centre (OSCC) during the interim stage for Phase II (Accelerated Adoption). On 19th June 2002, the Government of Malaysia made the decision to encourage the adoption and implementation of OSS in the public sector. The OSS Master Plan was launched outlining the long term road map to achieve the OSS vision and objectives. It consists of three (3) implementation phases: Phase I (Laying Foundation and Early Adoption); Phase II (Accelerated Adoption); and Phase III (Self-Reliance). During this Phase II, the OSS Programme was able to accelerate OSS adoption to 95% of Public Sector agencies through increased competency, resulting in solutions for enhanced provision of e-government services and deriving cumulative total cost savings of RM 188.39 million. Table 1 summarises the OSS Master Plan targets and achievements. Page 1 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Phase II Performance Indicators Target Achieved Percentage of agencies adopting OSS solutions 100% 95% Percentage of agencies using OSS back-end infrastructure 80% 87% Percentage of agencies using OSS desktop solutions 30% 66% Percentage of IT Personnel who are OSS trained and re-skilled 80% 140% 5% 6% 100% 100% 30% 35% 100% 58% 50% 53% Percentage of IT Personnel trained are OSCC certified Achieve recognition of certification by an International Body Percentage of IPTA participating in OSCC Certified Training Program Percentage district coverage with at least one school at each district adopting OSS Percentage of local IT vendors providing OSS services Table 1: OSS Master Plan Target Achievements 1.1 OSS Adoption and Implementation This Phase II of the OSS Master Plan was successful in accelerating the percentage of Public Sector agencies adopting OSS from 18% in Phase I to the 95% at the end of Phase II. The majority of these agencies implemented OSS solutions for back-end infrastructure and desktops as summarised in Table 2. No. Phase II Indicators Performance Baseline Phase II achieved (1) % Phase II expanded (2) % 1. Percentage of agencies adopting OSS solutions 724 691 95% 794 110% 2. Percentage of using OSS infrastructure agencies back-end 724 629 87% 713 98% 3. Percentage of using OSS solutions agencies desktop 724 475 66% 561 77% Table 2: Agencies OSS Adoption and Implementation The Phase II targets are measured on the achieved target and achieved expanded groups against the baseline figures. The achieved target group Page 2 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT depicts the achievements within the defined target coverage while the achieved expanded group illustrates the achievements beyond the defined target coverage. All baseline figures for the targets are based on status in beginning of Phase II in 2007. The accelerated OSS adoption and implementation have benefited the Government in two (2) key result areas: 1. Enhancing Malaysia's competitiveness for e-government web services where Malaysia's ranking has improved to 17 th position from the 35th position in 2003 as ranked by the United Nation's Web Assessment Index which was explicitly credited to the websites of three ministries (the Ministry of Finance, Ministry of Human Resource, and Social Welfare Department) who are all using OSS solutions for the website.; and 2. Reducing imports as a result of foreign proprietary licensing which is estimated at RM188.39 million since the start of this OSS Programme, and at the same time encouraging local ICT value added services (where the percentage of local IT vendors offering OSS has increased to 53%), and reducing the digital divide (such as in the case of using OSS for the Orang Asli community in the K-Perak initiative). Based on 65 OSS case study submissions the main factors most cited for implementing OSS are cost (92%), software features (66%), choice of software usage (63%) and security (62%). These factors serve OSS well for deploying to mass usage, such as portals for general public community, as well as, collaborative tools for its employees. Such freedom of usage for mass target audience provides Public Sector agencies opportunities for achieving the national agenda on reducing digital divide and increasing the growth of a knowledge based society. Page 3 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 1.2 Open Source Competency Centre (OSCC) OSCC is actively engaged in creating awareness, promotions, and enhancing competencies to push for the accelerated adoption of OSS. It has been successful in meeting all three targets related to training and certification (refer to Table 3), even though the number of IT personnel have almost doubled since the start of Phase II. No. Phase II Indicators Performance Baseline Phase II achieved (1) % Phase II expanded (2) 140% 4277 % 1. Percentage of IT Personnel who are OSS trained and reskilled 2502 3493 2. Percentage of IT Personnel trained are OSCC certified 855 47 6% 74 9% 3. Achieve recognition certification by International Body 1 1 100% 1 100% of an 171% Table 3: OSS Master Plan Targets for Increasing OSS Competencies The highlight of OSCC has been the annual Malaysian Government Open Source Software Conference (MyGOSSCON) that have been held in the years 2007, 2008 and 2009 that have created an avenue for the public sector, business and developer communities locally and from abroad to interact and network on current OSS trends and advancements. To date OSCC has developed five (5) OSS products that have accounted for 310 OSS implementations and resulting in total cost savings of RM10.77 million on foreign proprietary software licensing. Of these OSCC products, MyMeeting won the 2008 Anugerah Inovasi Perkhidmatan Awam (AIPA) award. Page 4 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Besides the OSCC products, the OSCC have also published four (4) guidelines and 12 benchmark reports which contributes towards enriching the OSCC Knowledge Bank as a reference centre for OSS implementation in the public sector. This in combination with the training activities have resulted in a higher percentage of agencies implementing OSS solutions through in-house expertise. The OSCC have also been a key driver for collaborative programs which includes the Certified Training Provider program with IPTA, and a Panel of OSCC Products Services Providers for the business community. 1.3 Collaborative Strategies For this Phase II, three (3) new targets have been set on collaborative strategies with the aim of nurturing the OSS ecosystem so that the longer term goal for self-sustenance can be achieved. At this interim stage, collaborative strategies for achieving all three targets have been initiated through the Strategic Thrusts. The current performance is tabulated in Table 4. No. Phase II Indicators Performance Baseline Phase II achieved (1) % Phase II expanded (2) % 1. Percentage of IPTA participating in OSCC Certified Training Program 20 7 35% 7 35% 2. Percentage district coverage with at least one school at each district adopting OSS 142 83 58% 83 58% 3. Percentage of local IT vendors providing OSS services 500 266 53% 266 53% Table 4: OSS Master Plan Targets on Collaborative Strategies The Certified Training Provider program has seen the appointment 7 IPTA by the Page 5 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSCC to provide training to public and private sector personnel with the objective of extending the reach of OSCC beyond its geographical boundaries. The MOE has led a phased expansion roll-out of the Enhanced Learning Management System (ELMS), to 50 schools, with intent of eventually implementing it for all 10,000 schools. This OSS Programme has also been the catalyst for the establishment of the eMarket Place, formation of a Panel of OSCC Products Service Providers, and the Industry Participation Plan, besides other collaborative events. This is aimed at spurring the growth of the local ICT industry, as well as, the OSS user and developer communities. MAMPU has not only encouraged public sector to adopt OSS, but has also made an effort to collaborate with business community. This is in line with the Government's effort in building a strong partnership with the local ICT Industry to a more integrated and enhanced public sector delivery system. With the initiation of such programs, the agencies leading and participating in the Strategic Thrusts can focus on specific outcomes and objectives. This will require a realignment of the present Strategic Thrust activities to be more concerted within those programs. 1.4 Outlook and Way Forward This Phase II of the OSS Programme Accelerated Adoption have successfully delivered on its key result areas, and established key collaborative strategies that is expected to nourish the OSS ecosystem towards self-sustenance. The growing trend for OSS implementations is expected to continue and these will require new tactical strategies moving forward. This BRR noted eight (8) key observations which has the potential of extending further the benefits already realised. Moving forward, this OSS Programme can Page 6 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT focus on continuous improvements to replicate and leverage on the successes achieved, so as to achieve the larger OSS objectives on growing the OSS industry, community and knowledge based society. a) Building upon successful OSS implementations for moving up the e-Government value chain The United Nation raised Malaysia's Web Assessment Index to 17 out of a total 192 countries (previously ranked 35 in 2003) and was explicitly credited to the websites of three ministries (the Ministry of Finance, Ministry of Human Resource, and Social Welfare Department) who are all using OSS solutions for the website. This evidence of OSS as an enabler of excellence is further reinforced when 5 Government websites that are using OSS solutions (the Ministry of Finance, Prime Minister's Department, MAMPU, Minerals and Geoscience Department, and Ministry of Housing and Local Government) were among seven (7) websites that received the full five (5) stars under the 2009 Malaysia Government Portals and Websites Assessment. With OSS, there are opportunities that the OSS solution used in these successful implementations can be modified to enhance additional functionalities, redistributed and it's usage promoted to other agencies. This will further enhance Malaysia's national competitiveness ranking with respect to government web application services, as well as addressing the objective for achieving a knowledge based society. b) Using OSS as a cost efficient approach for providing web application services Usage and development of OSS solutions have become increasingly Page 7 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT sophisticated particularly for OSS content management and database systems becoming popular building blocks for developing web based applications and portals. Using OSS for rapid deployment of web based applications is estimated to benefit the Government by RM280,489 for each implementation in respect of reduced imports on foreign proprietary software licensing. These cost savings is the factor most quoted by agencies for adopting OSS. Estimated cost savings, such as the above, should be included as a part on financial considerations in the OSCC published guidelines besides the technical guides. This will greatly assist Government agencies in the selection of cost-effective solutions that are fit for purpose. The cost savings can be used to further support local ICT companies in valueadding innovative OSS solutions and nurturing the growth of local ICT industry. c) Increasing geographic dispersion of OSS implementation sites This Phase II of the OSS Programme has witnessed the accelerated OSS implementation across federal and state agencies, thereby dispersing geographically across the nation. Collaborative strategies to bridge the physical geographic dispersion that have been initiated are the Panel of OSCC MAMPU Product Service Providers, OSS modules for INTAN EPSA online learning, Certified Training Provider program, and OSS IPTA / Polytechnic Development Committee (OIPDC). Moving forward, this OSS Programme can focus on activities for enriching collaborations with the IPTA and business community as a means of bridging the geographical dispersion of agencies adopting OSS. This can Page 8 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT be achieved by leveraging on distance learning, continuous proficiency education, and service providers to enlarge the capacity for human resource development and nurturing the growth of the OSS user and developer communities. d) Use of OSS in shared or outsourced services OSS is becoming the solution of choice for the larger agencies, such as the state governments of Johor and Terengganu, to consolidate and provide shared services across the agencies without having to increase the infrastructure and manpower in the smaller agencies. The OSCC itself have already set-up an Advanced Virtualisation Facility (AVF) that can be suitable for use in such consolidated services. Moving forward, the promotion and awareness content can add on about using OSS for providing shared or outsourced services through consolidation of ICT infrastructure, facilities and manpower. This will provide an affordable opportunity for agencies with limited ICT resources to offer it's own government web application services, and also reducing costs for the public sector as a whole. e) Increasing competency within the agencies towards in-house OSS implementation Based on the submissions received for the 2008 and 2009 OSS Case Study Awards, only 20% cited vendor involvement in the implementation reflecting the increasing competency towards in-house OSS implementations. This is expected as a result in increased use of OSS for enhancing the delivery of e-government services particularly in government to community (G2C) and government to employee (G2E) type of services. Page 9 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT This requires the continuous research and development of standards and best practices to guide and monitor the deployment, operations and maintenance of OSS implementations, further strengthening OSS competencies for in-house development and implementation. f) Strategic Engagement on OSS Product Development Based on observation, the greatest potential of adoption came from follow-up action, such as the follow up meetings subsequent the the MyGOSSCON conferences. Major areas of interest are issue management and problem-solving for fine-tuning the OSS implementations to the differentiated context between agencies. This can be addressed by enhancing collaborative strategic engagement of the user and developer communities for specific OSS product development and technology transfer. This will contribute positively towards increasing the growth of the the local OSS user and developer community towards the knowledge based society. g) Continuous re-emphasis on policy and practice The present training module places much emphasis on products and very little on collaborative OSS development practices. The training would need to involve topics such as OSS community culture or give the attendees a refresher on the OSS Master Plan, role of OSCC and the published policies as part of the standard training module. There is still a need for awareness and all avenues be it via casual activity such as training should be used. The message of OSS requires a bottom-up word-of-mouth campaign and continuity that is vital for self-reliance and a knowledge based society. h) Realignment of strategic thrust activities towards focused programs Page x MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT The Strategic Thrusts (ST) initiatives were intended to garner commitment and support from key Government agencies to realise the OSS Vision through establishing the required enabling environments as outlined in the OSS Framework. Based on the implementation of Strategic Thrusts activities in Phase II, there is reasonable progress in ST3 and ST6 but only slow progress in ST4 and ST7. The key difference observed was lack of priority, focus and continuity of efforts by the lead and participating agencies of ST4 and ST7, which has hampered the relevant activities with long delays and poor monitoring. In order to revitalise the ST initiative, an overall review of the present model and approach is needed in order to identify and rectify all weaknesses and shortcomings. The new model and approach should be developed together with the lead and participating agencies to get the agencies commitment and buy-in to push ahead with the ST initiative. The new model should also be tabled and endorsed by GITIC to obtain visibility and monitoring from the highest level ICT committee in the Government. With the new model and approach, it is expected the spirit of the ST initiatives as envisioned in the Public Sector OSS Master Plan can be revived with strong vigour and commitment from all lead and participating agencies. This will help to re-energise and strengthen the elements of the enabling environment that are vital for the continued success and sustainability of the Public Sector OSS Programme. Page xi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 2:BACKGROUND INFORMATION The Benefit Realisation Report (BRR) is aimed at quantifying and analysing the benefits realised from the accomplishments and activities carried out through the Malaysian Public Sector OSS Master Plan and by the Open Source Competency Centre (OSCC) during Phase II (Accelerated Adoption). This document is organised as follows: • Chapter 1 : Executive Summary • Chapter 2 : Background Information • Chapter 3 : OSS Adoption and Implementation • Chapter 4 : Open Source Competency Centre • Chapter 5 : Collaborative Strategies • Chapter 6 : Key Observations and Way Forward The intended audience of this document is the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) of the Prime Minister's Department. This document is intended to assist MAMPU in its strategic assessment in achieving the objectives of the OSS Master Plan and Phase II targets. This document may also be made accessible to Public Sector agencies and the general public, as a published reference on the benefits realised and the strategies and activities implemented to realise those benefits. This BRR has been formulated based on the MAMPU Key Performance Page xii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Indicator Formulation Model where the key benefits realised are provided due consideration with respect to the impact on national key result areas on national competitiveness and national income. 2.1 Malaysian Public Sector OSS Programme Subsequent to the decision made by the Government of Malaysia (GOM) on 19th June 2002 to encourage the adoption and implementation of OSS in the Public Sector, the Malaysian Public Sector Open Source Software Master Plan was launched to encourage and guide the Public Sector to adopt, develop and pervasively use Open Source Software (OSS). The Master Plan outlined a long term road map to achieve the OSS vision and objectives. The road map comprises three phases of implementation, of which Phase 1, which focused on Laying Foundation and Early Adoption, has been successfully completed in 2006. The project entered into Phase II of Accelerated Adoption in 2007 for a period of between three (3) to five (5) years before commencement of Phase III of the implementation. In Phase III it is envisaged that the Public Sector agencies would be adequately competent to implement and support OSS solutions with minimal assistance from OSCC. In conjunction with the launching, the OSCC MAMPU was established as a national reference centre to lead and support OSS implementation in the Public Sector. The OSCC organises and conducts various activities through 8 dedicated functional services. It also works in collaboration with research and development institutions, the business industry and the OSS community as a catalyst for enhancing the enabling environment towards a selfsustaining OSS ecosystem. 2.2 Open Source Software (OSS) Open Source Software (OSS) are computer software programs that allows the rights of use, modification and redistribution of the software. It is a Page xiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT collaborative software development model that encourages participation from the general OSS community to further enhance and support the development of the software, while still respecting the individual copyright ownership of the software program. Almost all OSS software programs and source codes are made available for free over the internet. There are three general advantages for adopting OSS: 1. Making OSS software programs freely available for any user, organisation or purpose 2. Allowing OSS software programs to be modified for any purpose by any user or organisation 3. Allowing OSS software programs to be redistributed to any other user or organisation for any purpose 2.3 OSS Master Plan The OSS Master Plan provides the framework which guides the strategic direction, planning and execution of this OSS Programme. The following Figure 1 illustrates the components within the OSS Master Plan Framework : Figure 1: OSS Master Plan Framework Page xiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.3.1 The OSS Vision The OSS Vision is to create and enhance value using OSS within the Public Sector ICT framework in providing efficient, secure and quality services. The Public Sector ICT vision, which presides above this, is to deliver efficient and quality service through the use of ICT. 2.3.2 The OSS Objectives The OSS vision is achieved through the following 8 objectives: • Increase freedom of choice of software usage • Increase interoperability • Increase growth of local ICT industry • Increase growth of OSS user and developer community • Increase growth of knowledge-based society • Reduce digital divide • Reduce total cost of ownership • Reduce vendor lock-in 2.3.3 The Solution Areas Identifies the 6 OSS solutions areas across the IT value chain that can be implemented in the Public Sector which includes Desktop, Infrastructure, Application Solutions, Distributed Enterprise, Clustering and Workload Consolidation. 2.3.4 The Enabling Environment Factors within the ICT environment that will have an impact on OSS related initiatives, and this consist of policy & legislation, people & culture, incentives Page xv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT & funding, leadership & coordination, as well as, infrastructure and research & development. 2.3.5 The Implementation Phases The Implementation Phases provide the roadmap for the Public Sector over the short, medium and long term: • Phase I (2 years) : Laying the foundation and Early Adoption • Phase II (3 – 5 years) : Accelerated Adoption • Phase III (5th year onwards) : Self-Reliance This BRR document is concerned with the interim period of the present Phase II of the implementation. 2.3.6 Strategic Thrusts The Strategic Thrusts were defined and developed to support the OSS Master Plan execution. There are seven (7) Strategic Thrusts identified and led by various Lead Agencies and supported by several Participating Agencies. • Strategic Thrust 1 : Develop OSS Technical Implementation Plan for the Public Sector (Lead: MAMPU) • Strategic Thrust 2 : Entrust a Governing Body to Champion, Monitor and Drive the OSS Implementation (Lead: MAMPU) • Strategic Thrust 3 : Train and Develop Human Resource to Support OSS Implementation (Lead: MOE) • Strategic Thrust 4 : Promote Creativity and Innovativeness via R&D to Harness Competitiveness (Lead: MOHE) Page xvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • Strategic Thrust 5 : Continuous Development of Policies and Legal Direction to Encourage Utilisation and Production of OSS (Lead: Attorney General Chambers) • Strategic Thrust 6 : Provide Incentives to Prosper the Development of OSS Solutions (Lead: MAMPU) • Strategic Thrust 7 : Optimise Resources by Encouraging Smart Partnerships with Relevant Organisations (Lead: MOSTI) 2.3.7 OSS Programme Governance The OSS Programme governance is headed by the OSS Steering Committee which is chaired by the Director-General of MAMPU and members selected from key relevant agencies. This OSS Steering committee provides direction and monitors the overall progress. It is assisted by five (5) other committees and this is illustrated in Figure 2 below. Figure 2: OSS Programme Governance OSS Project Management Committee provides direction and executive insight to project issues, risks and change management. Its members are Project Directors, Project Managers and Team Leaders. The OSS Strategic Thrust Committee is to guide and monitor the execution Page xvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT of the strategic thrust. Its members consist of representatives of the respective lead agencies. The OSS Pilot Project Committee reports on the progress of the OSS Pilot Projects. The members represent the agencies that were involved in the Pilot Project. OSS ICT IPTA Committee monitors and reports on the OSS implementations for ICT labs in the IPTAs. The members are heads of ICT centres in the universities. OSS IPTA/Polytechnic Development Committee formulate and incorporate OSS syllabus in education, teaching, research and development as well as support OSS activities and programmes within and among IPTAs/Polytechnics. 2.3.8 Phase II Strategies In Phase II, a new set of strategies were formulated to address the OSS Master Plan and also work towards accelerating OSS adoption among Public Sector agencies. The strategies were designed to ensure continuity of the achievements and activities of Phase I as well as charting new directions and activities for Phase II. There are nine (9) strategies which are categorised according to three main themes. The following Figure 3 illustrates the themes and strategies: Page xviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Page xix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Figure 3: Phase II Strategies • Theme 1 : SUSTAIN : perpetuate the success of Phase I achievements by continuing and enhancing the previous initiatives : • • Strategy 1: Continuity of previous initiatives • Strategy 2: Review, enhance and accelerate OSCC activities Theme 2: CATALYSE : establishing essential services and infrastructure that can rapidly accelerate the OSS adoption in the Public Sector : • • Strategy 3: Recognise Open Source competency • Strategy 4: Support Open Source personnel development • Strategy 5: Facilitate accessibility to Open Source resources Theme 3: ACCELERATE : execution of Phase II plans with the aim of accelerating OSS adoption : • Strategy 6: Accelerate OSS implementation in Public Sector • Strategy 7: Enhance OSS community collaboration facilities • Strategy 8: Stimulate the economy of the Open Source industry Page xx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • Strategy 9: Formulate recognition Page xxi effective incentive, award and MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.4 Open Source Competency Centre (OSCC) Within this OSS Programme, OSCC MAMPU was established as the single point of reference for support and guidance in the implementation of OSS in the public sector. The OSCC comprise of eight (8) functional services which are described in the following Figure 4. Figure 4: OSCC Functional Services For this Phase II of the OSS Programme, two (2) functional services were introduced, namely Certification Body, as well as, Communication and Collaboration, in addition to the 6 functional services that were retained from Phase I. The eight (8) functional services are: 1. Promotion & Awareness Page xxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2. Training 3. Technical Support 4. Knowledge Bank 5. Policies & Guidelines 6. Research & Development 7. Certification Body 8. Communication & Collaboration The OSCC also collaborates with other Public Sector agencies, the research and development institutions, the business industry, and the larger OSS community to fulfil the objectives of the OSS Master Plan, and towards establishing an OSS ecosystem that will be able to sustain Phase III of the OSS Programme for Self-Reliance. 2.5 OSS Master Plan Targets For each Implementation Phase, there are targets that are identified in the OSS Master Plan. The targets that have been formulated cover several key areas. The targets for Phase I and Phase II are outlined in Table 5 below: Page xxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Key Areas Phase I Target (Laying Foundation and Early Adoption) Awareness 100% of CIOs No longer applicable as and IT Personnel previous target has been are OSS literate achieved and supported by continuous programs Re-skilling/ 60% of IT Human Capital Personnel are Development OSS trained Education Phase II Target (Accelerated Adoption) Phase II Baseline - 80% of IT personnel are OSS trained and re-skilled 2502 10% of IT Personnel are OSS certified 5% of IT personnel trained are OSCC certified 855 20% of teachers responsible for School IT Labs are OSS trained Superseded with Phase II target on “100% district coverage with at least one school at each district adopting OSS” where training will be provided to teachers - Achieve recognition of certification by International Body 1 40% of Institutions of Higher Education utilise OSS education and teaching tools 30% of Institutes of Higher Learning participate in OSCC Certified Training Provider Programme 20 20% of School IT Labs utilise OSS education and teaching tools Superseded with Phase II target on “100% district coverage with at least one school at each district adopting OSS” Page xxiv - MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Key Areas Phase I Target (Laying Foundation and Early Adoption) Phase II Target (Accelerated Adoption) Implementatio 20% of School IT 100% district coverage with at n Labs have OSS least one school at each installed (e.g. district adopting OSS office productivity) 100% of agencies adopting OSS solutions 60% of web No longer applicable as target servers (software) was achieved in Phase I use OSS 30% of office infrastructure (email, DNS, Proxy) use OSS Phase II Baseline 142 724 - 80% of agencies using OSS back-end infrastructure 724 30% of desktop 30% of agencies using OSS solutions (e.g. desktop solutions web browser, email reader) use OSS 724 Procurement 60% of all new No longer applicable as servers almost all server hardware (hardware) currently support OSS procured are able to run open source operating systems Collaboration (none defined) 50% of local IT vendors are providing OSS services Table 5: OSS Master Plan Targets Page xxv - 500 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.6 Collaboration To achieve self reliance and sustainability of the OSS ecosystem, the demand and supply of OSS must meet. The Public Sector representing one of the major user community needs to engage with the business community that supply OSS as well as the Research and Development community that supports the OSS adoption. The following Figure 5 illustrates the Smart Partnership Model. Figure 5: Smart Partnership Model Two approaches are used to address the collaboration strategies: 1. Strategic Thrust where selected Public Sector agencies lead and participate in pre-defined strategic areas. Page xxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2. Dialogues and Programs facilitated by the OSCC among organisations in the Public Sector, business, as well as, research and development communities within broad areas of common interest. 2.7 Benefit Realisation Formulation Methodology The identification of the Benefit Realisation measurements uses a top down approach based on the Phase II OSS Master Plan Vision and Objectives which is then mapped on to present Government's initiative on Key Performance Indicators (KPIs) for the administration and the civil service, specifically for MAMPU. This methodology was adopted as it provides continuation for the OSS Master Plan while providing a relevancy in light of the new administrative perspective for the KPI initiative. Based on the above a matrix of the performance indicators is produced to reveal the interdependency and provides priority to the performance indicators in the new perspective. These performance indicators are then further expanded to include specific targets and methods of measurement. 2.7.1 NATIONAL KPI INITIATIVE In 2009, the Prime Minister announced the implementation of a KPI initiative for the Public Sector administration and civil service. The KPIs formulated are required to fulfil the following attributes: • Result Oriented : KPIs must be aligned to reflect the mission and mandate of the agency. • Relevancy : The principle of relevancy establishes a logical and valid relationship between the selected KPIs and the results the agency is expected to deliver in its strategic plan. Page xxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • Consistency : KPIs should be reviewed periodically to ensure they remain relevant to the agency's mission. • Measurability : Underscores the need to link desired results to quantifiable performance targets. • Integration : KPIs must be developed within a strategic framework. Page xxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.7.2 National KPI Cluster Template The national KPIs for the top tier management of Public Sector agencies have been identified, organised in three clusters and specified in terms of weighting. The following Table 6 presents the KPIs and clusters. Cluster Performance Dimension Weighting Key Performance Indicators Generic for the Whole Civil Service National Competitivenes s 10.00% Growth Rate for Gross Domestic Product (GDP) 10.00% National Competitiveness Index Agency Specific Efficiency and Effectiveness in the Delivery of Public Services 20.00% Treasury Strategic KPI 20.00% Strategic KPI for Advisory Quality Services and Client Charter Index Administration and Accountability 10.00% Jabatan Audit Negara Accountability Index 10.00% MAMPU Star Rating Personal Civil Service Effectiveness Transformatio n Leadership 10.00% Leadership Competency Assessment 10.00% Performance Oriented Environment: Organisational Personnel Satisfaction Index Table 6: National KPI Cluster For the purpose of this BRR, only the first two clusters (Generic for the Whole Civil Service and Agency Specific) are considered as the performance indicators for this OSS Programme can only be measured at the programme level, rather than at the individual personal level. Page xxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.7.3 MAMPU's KPI Cluster For MAMPU, KPIs for the top tier management have been further established based on the above KPI attributes and KPI cluster template. The following Table 7 outlines KPIs for MAMPU as an organisation: Cluster KPI Definition Generic for the Whole Civil Service Growth Rate for Gross Domestic Product (GDP) This KPI refers to the national economy growth rate National Competitiveness Index Refers to the national level of competitiveness as compared to other nations MAMPU Star Rating Refers to the Star Rating which are awarded by MAMPU Outreach Program Refers to quality advisory services to agencies at the Federal and State levels E-Government Refers to achieving a ranking in the top 10 positions of eGovernment implementation by the Brookings Institute Client Charter Compliance Refers to the compliance to the client charter to ensure every work process is done efficiently, effectively and in accordance to the standards and procedures defined Client Satisfaction Index Refers to the level of client satisfaction over the service provided based on the client charter Agency Specific Jabatan Audit Negara Refers to the accountability Accountability Index index by Jabatan Audit Negara that is meant to simplify the objective measurement of quality on financial management Table 7: MAMPU's KPI Page xxx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Of the nine (9) MAMPU KPIs, only the first eight (8) can be measured in this BRR, as the team does not have access to the financial management to provide a measurable index. 2.7.4 MAMPU's STAR Rating For the purpose of this BRR, MAMPU's STAR Rating for ICT Management is used as a reference for identifying the broad generic evaluation rating criteria for evaluating OSS products and implementations. The relation between the evaluation rating criteria and Star Rating for ICT Management is listed in Table 8. Evaluation Criteria STAR Rating Description Weigh Reference t Governance Is there management governance in the OSS project team ? Is there governance of web site / portal at the agency level ? A.5.3.a.i. 0.3 Monitoring Are decisions by the OSS project team documented and monitored ? Are meeting decisions monitored ? A.5.3.a.ii. 0.1 Control Are changes to the OSS project documented and controlled ? Are formal materials that are to be uploaded to the internet checked and verified ? A.5.3.a.iii. 0.1 Specification Are specifications of the OSS project features documented ? How much of the web site / A.5.3.b.i. portal that was developed fulfil basic mandatory features ? 0.2 On-line Services Is the agency providing Is the OSS project online services ? providing an online service ? Page xxxi A.5.3.b.ii. 0.2 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Evaluation Criteria STAR Rating Description Rating Is there an external rating of the OSS project ? State the result / position that was obtained for web site / portal rating. Weigh Reference t A.5.3.b.iii 0.1 Usage Is monitoring for the usage Is monitoring for the usage of the application done ? of the OSS project done ? A.5.4.i 0.1 Support Does the OSS project provide online forum / dialogue / discussion for use by the end user ? A.5.4.iii 0.5 Does the agency provide online forum / dialogue / discussion for use by the agency staff ? Total Weight 1.6 Table 8: Relation Between Evaluation Criteria and MAMPU Star Rating The evaluation criteria uses a broader definition than the STAR Rating criteria description (Attached as APPENDIX 10). This is to cater for the various types of OSS solution areas. Page xxxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.7.5 MAMPU's KPI Formulation Model To assist in the measurement within the organisation, MAMPU has produced a model to assist in identifying the KPI at the program level. The following Figure 6 illustrates MAMPU's KPI Formulation Model. Figure 6: MAMPU KPI Formulation Model The above KPI Model is used to provide an overall model for prioritisation of the KPIs that are to be identified for this OSS Programme. Page xxxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.8 OSS Programme KPI Formulation Model The OSS Programme KPI Model has been adapted from the above MAMPU KPIs and the MAMPU KPI Formulation Model. This model provides an overview of the interdependency, hierarchy and prioritisation for the formulation of key performance indicators (KPIs) and performance indicators (PIs). The following Figure 7 illustrates the model. Figure 7: OSS KPI Model This BRR will be measuring the performance indicators at the tactical and operational levels based on the following: • Tactical : Measure effectiveness of programmes based on the cluster for the whole civil service key performance indicators. • Operational : Measure efficiency of programs based on the cluster for agency specific performance indicators. Page xxxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2.8.1 OSS Programme Tactical Key Performance Indicators (KPIs) The identification for the Tactical KPIs is relatively simple as the two most anticipated indicators from the OSS Programme also correspond to the two top-tier KPIs. Generic KPIs OSS Programme KPIs GDP Growth OSS Cost Savings which is calculated based on the savings of using OSS instead of proprietary foreign software licensing. This has the impact of increasing GDP through the reduction of imports. Over the longer term this can be translated into the increased investment and increased export of services by the local ICT industry. OSS Programme KPI : • Total cost of ownership savings on foreign proprietary software licensing OSS Programme Objectives : 1. Increase growth of local ICT industry 2. Increase growth of OSS user community 3. Reduce total cost of ownership 4. Reduce vendor lock-in and developer National OSS Adoption which counts the number of OSS Competitivenes adoptions which has the impact of enhancing the value s Index for providing efficient and quality public service delivery. Over the longer term, this can be translated into facilitating the development of a knowledge-based society. OSS Programme KPI : • Number of agencies adopting OSS • Number of OSS implementations OSS Programme Objectives : 1. Increase freedom of choice of software usage 2. Increase interoperability 3. Increase growth of knowledge-based society 4. Reduce the digital divide Table 9: OSS Programme Tactical Key KPI Page xxxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Only two (2) KPIs are proposed for the top-tier tactical level. Both of these provide the biggest 'bang-for-the-buck' and satisfy the criteria on the generic civil service KPI and the KPI attributes. 2.8.2 OSS Programme Operational Performance Indicators (PI) Performance indicators for the various key activities conducted by the OSS Programme have been realigned to MAMPU's agency specific KPIs. The purpose is to have an objective method of assessment and provide quantifiable contribution from the OSS Programme towards MAMPU's KPI measures. Page xxxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT PI OSS Programme PI Product Rating Rating for OSS product which will be based on broad definitions as per the Star Rating formula. This will be used to assess the following activities: • OSCC Products (Chapter 4) • OSS Case Study Submissions (Chapter 3) OSS Programme PI • Product Rating marks OSS Programme Objectives • Increase freedom of choice of software usage • Increase interoperability Outreach Program Refers to quality advisory services to agencies at the Federal and State levels. The results of key activities as defined in the OSS Programme Targets which are measured as a percentage of the whole target audience will be used to assess the following activities: • OSS Master Plan Targets (Chapter 3) • OSS Strategic Thrusts (Chapter 5) OSS Programme PIs (OSS Master Plan Targets) • 80% of IT personnel are OSS trained and re-skilled • 5% of IT personnel trained are OSCC certified • Achieve recognition of certification by International Body • 30% of Institutes of Higher Learning participate in OSCC Certified Training Provider Program • 100% district coverage with at least one school at each district adopting OSS • 100% of agencies adopting OSS solutions • 80% of agencies using OSS back-end infrastructure • 30% of agencies using OSS desktop solutions • 50% of local IT vendors are providing OSS services OSS Programme Objectives • Increase growth of local ICT industry • Increase growth of OSS user and developer community Client Charter Refers to the compliance to the client charter to ensure Page xxxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT PI OSS Programme PI Compliance every work process is done efficiently, effectively and in accordance to the standards and procedures defined. This will be measured by cumulative time-series frequency of services provided through the following activities: • OSCC Functional Services (Chapter 4) OSS Programme PI • Number of participants in OSCC activities • Number of service deliveries in OSCC activities OSS Programme Objectives • Reduce total cost of ownership • Reduce vendor lock-in Client Satisfaction Index Refers to the level of client satisfaction with the service provided based on the client charter. This will be measured based on feedback forms collected from the following activities: • OSCC Functional Services (Chapter 4) OSS Programme PI • Feedback ranking from participants in OSCC activities OSS Programme Objectives • Reduce total cost of ownership • Reduce vendor lock-in Table 10: OSS Programme Performance Indicators A total of 13 performance indicators have been proposed which are aligned to MAMPU's agency specific KPIs. This approach is to underline the 'walkthe-talk' approach. More importantly, it introduces external benchmarking whereby the results from the OSS Programme can be compared to others. Page xxxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 3:BENEFITS REALISED THROUGH OSS ADOPTION For the purpose of this BRR, OSS adoption is measured by the number of agencies adopting OSS and by the number of OSS implementations. While the former measures the reach of OSS within the Public Sector, the later measures the richness of OSS solutions implemented within the agencies adopting OSS. There are two key benefits for agencies to adopt OSS: 1. OSS computer software programs are freely available through the internet, thereby reducing software licensing cost and providing options for internal or localised implementation and support services. This has an impact on the national GDP as it reduces the outflow of national income arising from the expenditure on importing foreign software licenses. 2. OSS computer software programs can be modified and redistributed to fit the purpose of use for the agency, thereby enriching the delivery of public sector services through ICT. This will enhance the national competitiveness in terms of use of ICT, particularly with respect to e-government services. Phase II of the implementation road map aims to achieve Accelerated Adoption for OSS. Table 11 quantifies the success of Phase II having increased the number of agencies adopting OSS by 427.5% and the number of OSS implementations by 533.7%. Page xxxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Key Performance Indicators 1.National Competitiveness 1. Number of Agencies Adopting OSS 2. Number of OSS Implementations 2.Gross Domestic Product 1. Cost savings on foreign proprietary licensing (RM million) Phase I Cumulative Phase II Cumulative Percentage Change 131 380 691 2,408 427.5% 533.7% 10.61 188.39 1,675.1% Table 11: OSS Programme Key Performance Indicators During Phase II, an additional 560 (427.5%) Public Sector agencies reported adopting OSS, bringing the total to 691 (95%) of 724 agencies. The 691 agencies accounts for all Public Sector agencies with some form of egovernment services (the lowest denominator being a website). This marks an increase of 2,664% since beginning Phase I (Laying Foundation and Early Adoption) in 2004. The key benefit has been in increasing computing services within the Public Sector particularly with the general initiatives for e-government services as a strategy for increasing national competitiveness. The factor most quoted by agencies for adopting OSS in such initiatives is cost savings. The total cost savings reported are estimated to be RM177.78 million over the interim duration of Phase II (Phase I : RM10.61 million). This includes direct cost savings on foreign proprietary software licensing (RM117 million), as well as indirect savings on reduced foreign proprietary software licensing (RM60 million) as a result of competition from alternative OSS solutions. Page xl MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 3.1 Public Sector OSS Adoption 691 Public Sector agencies have reported adopting OSS, which represents 95% of the 724 Public Sector agencies. The 691 agencies accounts for all Public Sector agencies with some form of e-government services (the lowest denominator being a website). This total number is an increase of 427.5% from the 131 agencies prior to commencement of Phase II in 2007. Figure 8 illustrates the overall annual trend of OSS adoption which has more than doubled in the years 2008 and 2009. Number of Agencies Adopting OSS by Year 700 600 691 500 300 354 200 20 09 163 20 08 131 20 07 92 20 06 51 20 05 25 0 20 04 100 20 03 Number of Agency 400 Year Figure 8: Cumulative Number of Agencies Adopting OSS Within these OSS adoptions, the number of agencies adopting OSS for back-end infrastructure and desktop solutions have achieved the OSS Master Plan targets respectively. The following Table 12 compares the OSS Master Plan targets related to OSS adoption against the actual number of adoptions. Page xli MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Measure of Adoption Target Actual Number Percent Number Percent Agencies Adopting OSS 724 100 691 95 Agencies Using Back-End Infrastructure 580 80 629 87 Agencies Using OSS Desktop Solutions 218 30 475 66 Table 12: OSS Master Plan Targets Related to OSS Adoption The shortfall on the number of agencies adopting OSS numbers 33 from a total 724 Public Sector agencies. Of these number 1 is a Federal Government agency, while the remaining 32 are State Government agencies. These agencies have limited ICT facilities and are dependent on shared resources from other agencies, particularly for web and email services. The OSCC have conducted workshops for these agencies to identify OSS solutions that are best able to address the limitation on ICT facilities. Besides having a higher percentage of OSS Adoption, Federal Government agencies also have a higher ratio of OSS implementation per agency. The following Table 13 summarises the number of OSS adoption and implementations according to Federal and State Government agencies. OSS Adoption and Implementation Federal Govt. State Govt. Total 226 465 691 1 32 33 Total number of agencies 227 497 724 Number of OSS implementations 947 1461 2408 Average ratio of OSS implementations to agencies adopting OSS 3.4 3 3.5 Number of agencies adopting OSS Number of agencies yet to adopt OSS Table 13: OSS Adoption and Implementation According to Federal and State Agencies Page xlii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT The top three (3) OSS solution areas implemented are Infrastructure (47%), Desktop (30%) and Application (15%) respectively from the total number of OSS solutions implemented. Table 14 depicts the number of OSS solution area implementations that were reported by the agencies. OSS Solution Desktop Number of Implementations 721 High InfraWorkload Distributed Application Performance structure Consolidation Enterprise Computing 1134 361 82 29 81 Total 2408 Table 14: Number of OSS Implementations by Solution Areas Infrastructure solutions remain the area most adopted, as it is mainly implemented on back-end servers by the respective ICT units and has little effect on the end-user computing experience. Desktop solutions account for a high percentage due to the total number of OSS desktop solutions available and the population of client desktops. The detailed list of OSS implementations are attached as Appendix 7 of this BRR document. Page xliii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT The five (5) OSCC products have contributed 310 (12.9%) implementations to the total number of 2,408 OSS implementations. The three most popular products (MySpamGuard, MySurfGuard and MyNetWatch) are all infrastructure solutions that provide benefits of security and administration over Internet access. Figure 9 details OSCC products and number of implementations. 40 91 35 MySpamGuard MySurfGuard MyNetWatch MyWorkSpace MyMeeting 64 80 Figure 9: Number of Agencies Implementing OSCC Products Within specific OSS solutions, web servers lead the way with 609 implementing agencies, followed by MySQL & PHP (294) and Content Management Systems (240). These three (3) are related to providing on-line web content or services. Table 15 summarises the number of implementing agencies for the more popular OSS solutions. OSS Linux Solutions Desktop Number of Agencies 101 Linux Server Sweb Server MySQL & PHP Mail Server Firewall CMS Others 187 609 294 113 117 240 87 Table 15: Number of Agencies Adopting OSS by Solution Type This reflects the increasing use of the Internet as an important medium for the delivery of content and services to the general public. The Internet Page xliv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT provides round-the-clock availability, remote access, and minimal computing requirements. With the rapid rise in Internet availability from new mobile and Wimax providers, and the possible coverage, quality and price improvements arising from market competition, the demand for more public sector services through the Internet is also expected to rise. To meet this rapid rise in demand, it is also probable that more agencies would look towards OSS solutions as the platform for rapid application development. The number of such OSS solutions has already reached a significant level whereby the agencies could share the expertise gained and reduce the time to deployment which would otherwise have included the annual budget application and allocation processes. 3.2 OSS Adoption Cost Savings The total estimated cost savings based on OSS adoptions reported by the Public Sector agencies for Phase II is RM177,781,307 (Phase I : RM10,613,000) representing an increase of 1,677% in cumulative cost savings. The average cost savings for each OSS implementation has also increased by 180% to RM78,200 in Phase II from RM27,900 in Phase I. The increase in average cost savings is due to the implementation of OSS solutions to replace or as alternative to expensive foreign proprietary software for the enterprise such as databases and web applications. Table 16 summarises the total and average cost savings. Page xlv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSS Adoption, Implementation Phase I Phase II Percent and Cost Savings (cumulative (cumulative) Change ) Number of agencies adopting OSS 131 691 427% Number of OSS implementations 380 2408 534% Cost Savings (RM million) 10.6 188.4 1677% Average cost savings per OSS Implementation (RM 000) 27.9 78.2 180% Table 16: OSS Adoption, Implementation and Cost Savings Table 17 provides detailed account of the estimated cost savings based on the OSS solution implemented. Number of Installations Proprietary Licensing Cost MySpamGuard 91 20,989 MySurfGuard 80 6,118 489,440 MyNetWatch 64 14,700 940,800 MyWorkSpace 35 40,943 1,433,005 MyMeeting 40 150,000 6,000,000 OSS Solutions Total (RM) OSCC Products 1,909,999 10,773,244 OSS Solutions OpenOffice.org 29,683 950 28,198,850 Linux Desktop 101 38,105 3,848,555 Linux Server 187 14,113 2,639,082 Web server 609 6,864 4,180,115 Database 294 70,317 20,673,289 Mail Server 113 27,042 3,055,712 Firewall 117 27,042 3,163,879 Content management System 240 120,411 28,898,738 Proxy Server 8 16,761 134,088 CRM 13 10,359 134,661 Zimbra 9 27,042 243,375 DNS 16 14,113 225,804 Page xlvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSS Solutions Number of Installations Proprietary Licensing Cost 41 27,042 Group ware Total (RM) 1,108,710 96,504,858 OSS Projects MOH : MOH Cube 5,349,658 MOH : Sistem 3PK 325,380 AMDI, USM : Koha 1,303,500 MOHE : Sistem eMAS 2,500,000 SUK Perak: : Infra 900,000 10,378,538 Total OSS Direct Cost Savings 117,656,639 Reduction in foreign proprietary software licensing cost TOTAL COST SAVINGS 60,124,667 177,781,307 Table 17: Estimated Cost Savings The cost savings is estimated based on the following key assumptions: 1. OSS software is used as a substitute instead of foreign proprietary software (the alternatives to the OSS solutions are listed in APPENDIX 4); 2. OSS software is fit for the purpose which assumes equivalent software features and support services to foreign proprietary software; and 3. Only the cost of foreign proprietary software license is taken into account which assumes the cost of deployment and maintenance is equal. 4. As foreign proprietary software licensing is based on the number of client installations, a conservative estimate of 100 clients is used for each implementation Page xlvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Included in this cost savings estimate is an amount of RM60,124,667 which the Ministry of Higher Education (MOHE) has reported as their estimated cost savings based on an agreement to a package sum of RM10 million for licensing proprietary Microsoft software products to institutions under the Ministry. This is in part attributed to the more competitive software market as a result of the increase in OSS adoption in the Public Sector. Besides the above reduction in foreign proprietary software licensing cost, the top three cost savings are for content management systems (RM28,898,738), OpenOffice.org (RM28,198,850) and databases (RM20,673,289). On a global scale there are many instances of using OSS database and content management systems as the building blocks for web based applications and portals. With the increased demand for such systems, there are still many potential opportunities for further cost savings. 3.3 OSS CASE STUDY PERFORMANCE INDICATORS In 2008 and 2009, MyGOSSCON was the backdrop for the introduction of an annual OSS Case Study Award for Public Sector agencies to showcase and share their OSS implementation experiences. A total of 65 submissions were received, where for each case study, the implementation was evaluated based on innovation, impact, quality and knowledge sharing. For the purpose of this BRR report, a review was done to rate the OSS case study submission against relevant Evaluation Rating criteria. The objective of this review was to have a snapshot whether the OSS implementations would have assisted the agencies in improving the quality of public sector service delivery. Table 18 summarises the average rating scores that an agency would have expected to score based on the OSS case study submission. Evaluation Criteria Weight Submissions Evaluation Rating 1.6 Page xlviii Federal State IPTA Stat Body Total 16 20 24 5 65 0.94 1.13 0.92 0.86 0.99 MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Evaluation Criteria Governance Monitoring Control Specification On-line Services Rating Usage Support Weight 0.3 0.1 0.1 0.2 0.2 0.1 0.1 0.5 Federal State IPTA Stat Body Total 59% 71% 58% 54% 62% 0.24 0.29 0.16 0.24 0.23 81% 95% 54% 80% 75% 0.08 0.1 0.07 0.1 0.08 81% 95% 71% 100% 83% 0.07 0.03 0.05 0.06 0.05 69% 25% 50% 60% 48% 0.2 0.16 0.17 0.12 0.17 100% 80% 83% 60% 85% 0.15 0.15 0.14 0.2 0.15 75% 75% 71% 100% 75% 0.01 0 0.02 0 0.01 6% % 21% % 9% 0.07 0.09 0.08 0.04 0.08 69% 90% 79% 40% 77% 0.13 0.33 0.23 0.1 0.22 25% 65% 46% 20% 45% Table 18: Average Rating Expectations The average OSS implementation at Federal agencies would have scored highly in the areas of citing the Specifications (100%), Governance (81%) and Monitoring (81%) contributing to an average score of 0.94 (59%) from a possible 1.6. This is marginally lower than the average 0.99 score, as few of the case studies cited the mechanism for Support (25%) and Rating (6%) as these aspects were not specifically asked in the case study submission. The notable exception for the low Rating score is the eSelenggara case study submission by the Ministry of Finance which cited “eSelenggara fulfils the Standard Operating Procedure for getting the quality management system award MS ISO 9001:2008 and MS ISO 14001:2007”. Page xlix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT The average OSS implementation for State agencies would expect to score a high 1.13 (71%) score from a possible 1.6. The areas that these score highly are for citing mechanism for Governance (95%), Monitoring (95%) and Usage (90%). The case study format did not ask specifically on Control (25%) and Rating (0%) and few of the submissions cited references on these aspects. The Institutes of Higher Learning (IPTA) contributed the most number of case study submissions (24) including OSS implementations in the areas of teaching and learning. As such it scores higher than the average on areas of Specifications (83%), Rating (21%) and Usage (79%) where there are formal mechanisms for evaluating the work within an academic context. Statutory Body agencies submitted 5 case studies, all of them relating to enterprise on-line web applications and as such scores highly in the aspects for Monitoring (100%) and On-line Services (100%). The 65 OSS Case Study submissions represent only 2.5% of the total 2,408 OSS implementations recorded. Therefore, it is a relatively weak base to represent the overall population. However it does provide a good snapshot for the criteria in successful OSS implementations. Page l MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 3.3.1 OSS Case Study Implementations This BRR report also performed a review on the broad objectives and reasons cited in the 65 OSS case study submissions (Table 19). The objective of this review is to uncover the factors contributing to OSS implementation in these areas. End User Total Internal Federal State Stat Body IPTA 4 3 0 0 1 23 6 8 7 2 Government 5 1 4 0 0 Community 33 6 8 17 2 65 16 20 24 5 Employee Table 19: OSS Case Study Submissions 86% of the 65 OSS implementations relate to servicing the Community (33) and Employee (23). These relate to implementations for a mass target audience, where OSS provides freedom of usage as opposed to restrictive proprietary software licensing that typically is limited by the number of authorised users or installations. The Faculty of Information Technology and Quantitative Sciences (FTMSK) of Universiti Teknologi MARA (UiTM) Malaysia cited “This project has contributed new and great teaching tools to lecturers especially to those who are teaching courses for BSc Data Communications and Networking students. Additionally, it has helped many students specifically in this program to practice their computer networking skills using their own PCs or laptops without concerning to go to computer lab.” Such freedom of usage for mass target audience provides Public Sector agencies opportunities for achieving the national agenda on reducing digital divide and increasing the growth of a knowledge based society. These are important objectives within this OSS Programme and OSS provides several Page li MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT key factors as summarised by Table 20. Internal Government Employee Community Total Submissions 4 5 23 33 65 Cost 4 5 20 31 60 100% 100% 87% 94% 92% 1 3 16 20 40 25% 60% 70% 61% 62% 2 0 8 21 31 50% % 35% 64% 48% 4 3 13 23 43 100% 60% 57% 70% 66% 3 2 11 21 37 75% 40% 48% 64% 57% 3 5 12 21 41 75% 100% 52% 64% 63% 1 3 16 18 38 25% 60% 70% 55% 58% Security Support Feature Interoperate Choice Maintenance Table 20: OSS Key Factors Brought about by OSS Programme Nearly all OSS case study submissions cited Cost (92%) as one of the main reasons for implementing OSS in their projects. In a case study on providing community services, Bahagian Pengurusan Maklumat, Kementerian Pengajian Tinggi in their Sistem eMAS (Admission Information Management System) case study submission stated “Penjimatan sebanyak RM2.5 juta dapat dilakukan setiap tahun. Penjimatan ini dapat digunakan untuk menambahbaik infrastruktur perkakasan, perisian dan juga sistem dalam meningkatkan sistem perkhidmatan kepada pelanggan.” When it comes to implementing for the mass audience, OSS provides minimal cost and restrictions on usage. In a case study for allowing all employees access to reliable email services, Bahagian Teknologi Maklumat & Komunikasi, Kementerian Kesihatan Malaysia in their case study for Aplikasi MOH*Cube cited “Memberikan kemudahan e-mel kepada semua Page lii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT kakitangan Kementerian di peringkat Bahagian, Jabatan Kesihatan Negeri, Hospital, Pusat Kesihatan Daerah, Klinik, Institusi Kesihatan dan lain-lain agensi kementerian . E-mel Microsoft Exchange hanya diberikan kepada pegawai - pegawai peringkat atasan sahaja memandangkan ianya memerlukan lesen dengan kos yang tinggi.” Other factors that rank highly in favour of OSS are Feature (64%), Security (60%) and Choice (60%). This reflects the growing confidence within these agencies in implementing OSS. Even in a heterogeneous environment, OSS is seen as capable for the task as noted by Pusat Teknologi Maklumat, Pejabat Menteri Besar dan Setiausaha Kerajaan Negeri Kedah in the OSS case study submission for Aplikasi e-SINAR (MYSQL Sebagai Pangkalan Data Bagi Aplikasi Berasaskan Windows) which remarked “Data e-SINAR akan merangkumi data rakyat miskin seluruh negeri Kedah. Keperluan kepada sistem pengurusan pangkalan data yang dapat menampungkan keperluan data yang banyak adalah amat diperlukan. MYSQL telah digunakan oleh pelbagai jabatan dan dilaporkan berfungsi dengan baik.” Only in the area of Support (48%) is it below the majority of reasons cited for implementing OSS. Even those that cited Support as a reason, the main channel is through the Internet from the OSS community. The few exceptions are those from the Federal agencies within the Klang Valley that commended OSCC for support. However, with the rapid rise in OSS implementations throughout the country this might be a problem for OSCC to bridge the geographical distance and the resources necessary. Table 21 provides an increasing number of in-house developments which could be attributed to increased demand for computing services but limited financial budget. Implementation In-house Total Federal State Statutory Body IPTA 52 12 16 20 4 0.8 75% 0.8 0.83 0.8 Page liii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Joint Vendor Total 11 33 3 4 1 0.17 19% 0.15 0.17 0.2 2 1 1 0 0 0.03 6% 0.05 0% 0% 65 16 20 24 5 Table 21: Increasing Number of In-house Developments Of the total 65 OSS case study submissions, 80% did not cite any vendor involvement in the implementation. This is especially true in the IPTA agencies. In the sole OSS case study, where the main implementation is by a vendor, this implementation was in respect of RFID integration, which is claimed to be a first for a web based RFID archival system. On the whole, these OSS case study provide a good basis for promoting OSS adoption. On the other hand though, the rapid rise in OSS adoption requires changes in strategies for this OSS Programme to support the future Phase III for achieving self-reliance. The most pressing challenge is the ability for this OSS Programme to remain relevant in the face of : 1. changing competency within the agency to embark on in-house implementation, 2. the geographic dispersion of implementation sites and mass target audience, and 3. the increasingly sophisticated manner (such as RFID mentioned) that innovation has occurred within a few of these implementations. 3.4 Impact of OSS on National Competitiveness The accelerated adoption of OSS have created and enhanced the value of using OSS within the Public Sector ICT framework, particularly with respect to e-government services. This is reflected in the increased ranking of Page liv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT several studies on national competitiveness which are summarised in the following Table 22. Key Performance Indicators Pre-OSS Phase I Phase II E-Government Brookings Institute 11 (2008) United Nations Global e-Government Web Assessment Index 35 (2003) 34 (2005) 17 (2008) N/A N/A 12 (2008) United Nations Global e-Government Readiness Index 43 (2003) 43 (2005) 34 (2008) World Economic Forum Global Competitiveness Index : Technological Readiness 27 (2004) 28 (2006) 37 (2009) N/A N/A 31 (2008) Red Hat Inc./Georgia Tech University Open Source Index : Government Activity Rank Technological Readiness Red Hat Inc./Georgia Tech University Open Source Index: Environment Rank Table 22: Malaysia ranking on selected national competitiveness studies With respect to National Competitiveness, the accelerated rate of agencies adopting OSS and of OSS implementations have contributed to the high ranking for Open Source Government Activity (12 th) and e-Government Web Assessment (17th) . In the latter ranking, the 2008 report cited three ministries websites that contributed to the high ranking, and all three were using the same OSS solutions (Joomla Content Management System). This is an exemplary demonstration of how OSS can contribute towards national competitiveness. The first two (2) reports studied and ranked e-government performance of the countries, while the later four reports are for references on the relation of e-government with technological readiness and open source adoption. While Malaysia have been improving on e-government performance over the years, Malaysia has lost some of its competitiveness, particularly with respect to technological readiness and environment. The technological readiness includes measures on communication infrastructure which lies Page lv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT beyond the scope of this OSS Programme. 3.4.1 Brookings Institute E-Government Performance According to a Brookings Institute study in August 2008, Malaysia is ranked 11th in 2008, up from its previous 25 th in 2007, for e-government performance: The most highly ranked e-government nations in this study are South Korea, Taiwan, United States, Singapore, Canada, Australia, Germany, Ireland, Dominica, Brazil and Malaysia. (source: http://www.brookings.edu/.. /0817_egovernment_west.pdf) The above conclusion is based on analysing government websites and portals for features important for information availability, citizen access, portal access and service delivery. 3.4.2 United Nation's Global E-Government Page lvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Table 23: United Nations E-Government Readiness: Top 20 Web Measurement Index Malaysia is ranked 34th in the United Nations' E-Government Readiness Index 2008. For the overall 2008 E-Government Index Malaysia scores highly for Human Capital Index (0.8390) and Web Assessment Index (0.6756). In the category for Web Assessment Index, Malaysia is ranked highly, tied with Ireland at number 17 and is ranked the top country in the South East Asia region. Table 23 lists the top 20 countries according to the Web Assessment Index. The web measurement assessment looks at how governments are providing Page lvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT e- government policies, applications and tools to meet the growing needs of their citizens for more e-information, e-services and e-tools. It measures the online presence of national websites, along with those of the ministries of health, education, welfare, labour and finance of each Member State. The United Nations E-Government Readiness report noted that “Malaysia went up mostly due to the strength of three of their ministries’ websites, namely: Social Welfare, Labour and Finance”. All three websites are running the OSS Joomla content management system utilising the OSS Linux, Apache, MySQL and PHP stack. This is evidence of the direct impact how this OSS Programme has contributed to global competitiveness. The report further states the high cost of deploying a robust infrastructure capable of handling e-government applications as one reason for developing countries scoring lower. In these countries more priority is given to social issues and reducing rural poverty. This report highlights the opportunity for Malaysia to leverage on OSS to utilise the high human capital index to enhance its web presence at lower cost, so that it is able to overcome the challenges of high infrastructure cost. Page lviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 3.4.3 Georgia Tech / Red Hat Open Source Index Malaysia is ranked highly at 12 for Government Activity on OSS by the Georgia Tech / Red Hat Open Source Index 2008. Figure 10 illustrates the hot-spots of global open source activities. Figure 10: Red Hat-Georgia Tech Open Source Index Map The Open Source Index ranks Western European, Australia, United States, Brazil, Japan, China, Singapore and South Korea within the top 20 countries for open source activity. Malaysia is on par with Canada, South Africa, India, Thailand and Taiwan. Table 24 presents the top 30 countries as ranked by the Open Source Index. Page lix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Table 24: Red Hat Open Source Top 30 Rankings The effectiveness and success of the Malaysian Public Sector OSS Programme have contributed to the high Government Activity Ranking. This programme is a result of Cabinet policy of the Government of Malaysia that led to a Government initiative to implement and monitor OSS adoption through concerted effort and formal governance structure. The Public Sector OSS Master Plan and the OSCC MAMPU activities for the Public Sector has been the catalyst to spur OSS growth in Malaysia. The OSS policies developed by OSCC MAMPU are now being emulated by Brazil and South Africa governments. In addition OSCC MAMPU has released its OSS products under the GPL version 2 license as part of its Page lx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT contribution to the global OSS community. It is important to note that while Malaysia is ranked 12th on Government Activity Ranking, it is ranked lower at 31st for the Environment Rankings. Similarly, Malaysia's ranking is lower on the United Nation's e-Government Readiness Index (34) and World Economic Forum's Technological Readiness Index (37). This is because these ranks includes scores on technology infrastructure, which is beyond the control of this OSS Programme. The World Economic Forum's Global Competitiveness Report: Technological Readiness Index ranks Malaysia much lower on technology infrastructure on Broadband Internet Subscribers (55) and Mobile Telephone Subscribers (51). The Report notes that Malaysia “remains the most competitive Stage 2 (efficiency-driven) country. To maintain its competitive edge, Malaysia now needs to prepare its conversion into a knowledge based, innovation-driven economy. Improving both the quantity and quality of higher education (41 st) and boosting technological readiness (37 th), particularly ICT penetration, would serve this effort well”. This aspect of technology infrastructure needs to be improved for Malaysia to realise a sustainable ecosystem. Improved technology infrastructure creates two benefits for OSS to thrive: increasing the demand for web based applications where OSS has a cost advantage; and allowing the participation and collaboration on OSS projects which is typically done globally over the internet. 3.5 OSS Master Plan Targets The success of this Phase II Accelerated Adoption can be attributed to two Page lxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT (2) key success factors : firstly, clear statement of intent on the Master Plan targets; and secondly, strategies that was able to take opportunity of the dynamic changes in the Public Sector ICT environment. The Phase II targets are measured on the achieved target and achieved expanded groups against the baseline figures. The achieved target group depicts the achievements within the defined target coverage while the achieved expanded group illustrates the achievements beyond the defined target coverage. All baseline figures for the targets are based on status in beginning of Phase II in 2007. Table 25 lists the nine (9) OSS Master Plan targets and compares against the initial planned target, the achieved target group, and the achieved expanded group. Page lxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No. Phase II Indicators Performance Baselin e Phase II achieved (1) % Phase II expanded (2) % 1. Percentage of IT Personnel who are OSS trained and re-skilled 2502 3493 140 % 4277 171% 2. Percentage of IT Personnel trained are OSCC certified 855 47 6% 74 9% 3. Achieve recognition certification by International Body of an 1 1 100 % 1 100% 4. Percentage of IPTA participating in OSCC Certified Training Program 20 7 35% 7 35% 5. Percentage district coverage with at least one school at each district adopting OSS 142 83 58% 83 58% 6. Percentage of agencies adopting OSS solutions 724 691 95% 794 110% 7. Percentage of using OSS infrastructure agencies back-end 724 629 87% 713 98% 8. Percentage of using OSS solutions agencies desktop 724 475 66% 561 77% 9. Percentage of local IT vendors providing OSS services 500 266 53% 266 53% Notes: 1. The Target Group comprise only of the initial planned Public Sector target group 2. The Expanded Group includes additional Public Sector groups which have participated in this OSS Programme. Table 25: OSS Master Plan Target Achievement The initial planned target at the start of this Phase II was focused on IT Personnel within established Public Sector agencies only. Through the Page lxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT success of the awareness and promotions activities, this OSS Programme was able to reach out to smaller Public Sector departments, offices, polytechnics, colleges, teachers, and non-IT personnel. The strategic alignment on the outreach approach to include smaller departments and non-IT personnel is very important. It created a more vibrant mix of OSS user community within the Public Sector, as well as accelerate the entry of the IPTA into fostering OSS in education and training. This approach will leverage on OSCC's activities on enhancing competencies which is physically constrained on resources in view of the rapid increase of IT personnel which have grown from about 2,502 target group at the start of Phase II, to 4,286 presently. 3.5.1 Target 1: 80% of IT personnel are OSS trained and reskilled To meet the growing demand and surge of interest in the Public Sector on OSS, OSCC MAMPU has come out with specialised training courses designed to address and meet the OSS technical needs of the Public Sector. In Phase II, this target has been significantly achieved beyond its intended target by 60% (from 80% to 140%) due to increased OSS adoption, rapid growth of IT personnel in Public Sector and low availability of affordable OSS trainings in the industry. Due to overwhelming demand, trainings have now been extended to non-IT personnel such as lecturers, teachers and administration staff. Several agencies have written to the Director General of MAMPU for specialised Train-the-Trainer sessions to support their OSS implementation and OSCC MAMPU have carried out these requests. OSCC MAMPU's trainings focus on the latest OSS technologies in the areas of web programming using the ubiquitous PHP web programming language, using the web content management system Joomla!, using the most popular OSS productivity suite in the world, OpenOffice.org, Linux Server Administration, OSCC MAMPU products and Certification programmes. All Page lxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT training materials are designed and produced by OSCC MAMPU and are continually updated by OSCC MAMPU's OSS experts to reflect the latest developments in technology. Trainings are conducted by experienced OSS experts and classes are kept small to maximise interaction and knowledge transfer between trainers and students. 3.5.2 Target 2: 5% of IT personnel trained are OSCC certified To further recognise OSS competency, the MAMPU's OSS certification programmes were designed and developed by OSCC MAMPU with guidance and monitoring from a well established certification governance structure based on industry best practices. This was also jointly developed with consultancy from the Public Sector agencies and key IT industry players. In Phase II, this target has been achieved and has expanded beyond the initial target group of IT personnel to include teachers and lecturers. This achievement is due to the frequent availability and affordability of the programme to gain recognition of their competency and skills. Certification programmes currently offered are Certified OpenOffice.org and Linux Desktop (COOOL), Certified Linux Administrator 01 (CLA01) and Certified Linux Administrator 02 (CLA02). 3.5.3 Target 3: Achieve recognition of certification by International Body The Government of Malaysia, through MAMPU, achieved a significant milestone when one of OSCC MAMPU's certification programme was recognised by an international organisation. The Sudanese Government, via the Nile Centre for Technology and Research (NCTR), has officially stated its intention to partner with OSCC MAMPU on the Certified OpenOffice.org & Linux Desktop (COOOL) programme through the Train-theTrainer session for a group of Sudanese IT professionals. This is a result from MAMPU's participation in a FOSS Workshop in Sudan in June 2009 where collaboration areas in OSS between MAMPU and NCTR was Page lxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT discussed and continuous engagement efforts thereafter. This recognition enhances MAMPU's position as one of the leaders in OSS among governments worldwide. 3.5.4 Target 4: 30% of Institutes of Higher Learning participate in OSCC Certified Training Provider Programme Due to the rapidly growing requests for OSS training from Public Sector agencies, OSCC MAMPU planned and introduced the Certified Training Provider (CTP) Programme in 2009. From a total of 20 IPTAs in the country, seven (7) CTPs have been appointed to deliver the basic OSS training and COOOL Certification. This achievement has exceeded the initial target of 30% of IPTAs becoming CTPs. The encouraging response from these IPTA in the CTP reaffirms the growing demand for OSS training and is a vehicle to extend OSS beyond the Public Sector to the private sector and the general masses. 3.5.5 Target 5: 100% district coverage with at least one school at each district adopting OSS The use of OSS in at least one school at every district is almost at the 60% mark but it has yet to achieve the intended target of 100%. Of the 142 districts in Malaysia, schools in 83 districts have adopted OSS through respective State Government policies and related OSS initiatives such as Enhanced Learning Management System (ELMS) and OpenOffice.org Proofof-Concept (POC) projects. These projects, which are done with co-operation and support from OSCC MAMPU, are stepping stones towards creating an innovative and creative society to drive the nation forward. The ELMS will be deployed to 50 schools by end 2010 and all 10,000 schools thereafter. The challenges faced in the OpenOffice.org POC implementation were due to several unforeseen circumstances such as delays in obtaining budget approval and manpower allocation for schools in Terengganu. Nevertheless, this target is expected to be achieved in 2010 Page lxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT following MOE's eventual plan to deploy OpenOffice.org to all schools nationwide. 3.5.6 Target 6, 7, 8: Implementation • 100% of agencies adopting OSS solutions • 80% of agencies using OSS back-end infrastructure • 30% of agencies using OSS desktop solutions In Phase II, the rate of OSS adoption among Public Sector agencies increased by more than 400%, from 163 agencies to 691 agencies. This covers 95% of all Government agencies and this significant increase in OSS can be attributed to the instrumental leadership displayed by MAMPU and OSCC MAMPU's unwavering effort in conducting and participating in numerous OSS promotional and awareness activities as well as training, technical support and R&D activities. The remaining 5% or 33 agencies may need more times to adopt OSS, mainly due to lack of ICT manpower and its dependency on external shared ICT facilities governed by respective central agencies. Another key contributing factor is the positive impact brought about by MyGOSSCON conferences through knowledge sharing and recognition from relevant OSS competitions and awards. Of the three (3) events organised since 2007, MyGOSSCON 2009 is the most successful event in terms of the increase in Government agencies adopting OSS. A total of 145 new Government agencies reported using OSS after attending MyGOSSCON 2009. The OSS adoption in two (2) solution areas of OSS infrastructure and desktop solutions were achieved with 629 and 475 Government agencies using them respectively. The OSS adopted are mainly Open Source web server for back-end infrastructure and OpenOffice.org for desktop solution. Page lxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 3.5.7 Target 9: 50% of local IT vendors are providing OSS services As an essential stakeholder of the OSS ecosystem, the business community plays an important role in providing OSS solutions and related services to the Public Sector agencies, and their growing number is crucial to ensure OSS support is always available. OSCC MAMPU's continuous effort to reach out to the business community has contributed to the increased number of ICT vendors providing OSS products and services, which has passed the desired target of 50%. This target is based on registered vendors with MOF under the “Software Product and Services” category (code 210104) which amounts to a total of 500 registered vendors in 2007. Based on the cold call exercise carried out, 266 companies are providing OSS products and related services, including those already registered in the e-MarketPlace. OSCC MAMPU will continuously explore opportunities to engage with the business community via various activities such as conferences, seminars, workshops, talks and competitions. With the relationship established with all business chambers especially The Associated Chinese Chambers of Commerce & Industry and the set-up of a Panel of OSCC MAMPU Products Service Providers, it would encourage more companies to offer OSS products and services to support the growing demand of OSS among agencies. Page lxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 4:OPEN SOURCE COMPETENCY CENTRE (OSCC) The OSCC is tasked with executing the Malaysian Public Sector Open Source Software Programme which is now at Phase II of the implementation road map which aims to achieve Accelerated Adoption of OSS by Public Sector agencies. An appraisal of the OSCC charter and organisation and its important activities are made here. During Phase II, 2,308 trainees underwent four (4) types of in-house courses conducted at OSCC MAMPU's premises. Of this, 1,524 are IT personnel. The total training is a 112.3% increase from the Phase I total of 1,969 trained. A total of 74 of Phase II trainees were certified through OSCC certification programmes, of which 47 were IT personnel. OSCC Help Desk handled a total 1,080 new request tickets with 41 of them carried over at the end of 2009. OSCC has been championing five OSS products which are now adopted at 159 agencies bringing an estimated savings of RM 10.77 million. One (1) of them is an internally created product, MyMeeting, which won the AIPA 2008 Award. There were three (3) successive MyGOSSCON organised by OSCC MAMPU with a total attendance for all three (3) events of 2,205 people. Analysis of attendees' feedback indicated that many are beginning to derive benefits from OSCC's planned programmes and activities as well as its operations. OSCC exists in an ecosystem comprising of Public Sector User, Business and R&D communities. To address this diversity, it has eight (8) functional areas describing the desired outcomes in Figure 11. Page lxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Figure 11: OSCC Functional Areas 4.1 Promotion & Awareness The outcome desired of this functional service area is to create awareness and promote OSS and OSCC product and services to Public Sector agencies. The Table 24 below highlights the major OSS promotion and awareness activities by OSCC MAMPU. Page lxx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No 1 2 Activity OSS Opportunity Workshop MyGOSSCON Description Remarks Conducted for agencies to adopt • OSS – Awareness, encourages them to used OSS. • Nine (9) workshops conducted. Annual OSS Conference with local and International speakers and included activities such as Birds-of-a-Feather (BOF), Lightning Talks, OSS Exhibition, OSS competition and Appreciation Dinner. Three (3) conferences • • 3 Competition and Awards Organised OpenOffice.org Competition, OSS Case Study Awards and 24-Hour OSS WebDev Contest. 4 Regional Seminar 1. Develop the growth and • implementation of OSS in Public Sector; 2. Enhance the knowledge of legislative issues related to the OSS usage amongst Public Sector agencies; conducted. Total delegates: • 2007 – 763 • 2008 – 637 • 2009 – 805 Participations/submissions • OpenOffice.org – 16 teams • Case Study Awards – 65 Co-organised the ODF Olympiad • 24-Hour OSS WebDev 2008 with MOE and Sun Contest – 25 Microsystem. teams/104 developers. 3. 5 Attended by 112 agencies with total of 139 personnel. Promotion & Awareness – 1. Visits Four (4) Regional Seminars conducted : Putrajaya, Sarawak, Kedah and Terengganu. • Total delegates – 856 • KPWKM, MARA , MOH , SUK Terengganu, Institut Perguruan Rajang, PPSPPA - Total of 37 visit. Widen the collaborations among business communities, IPTA and Public Sector; Provide training, discussion and meeting on OSS related matters. 2. Public Sector agencies interested to explore OSS for implementation 3. Discuss collaboration Page lxxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No Activity Description Remarks activities on OSS projects, conference and seminars. 6 Talks / Exhibition Invitation Presentation on OSS / International Events implementation, solution and sharing knowledges. • Total talks – 46 7 OSCC Newsletter On-line periodical magazine created for updating public on OSCC activity and interesting relevant information. Circulated to OSCC's mailing list subscribers. • 12 newsletters published 8 GOv3 Campaign at MAMPU - April 2009 1. To heighten • OpenOffice.org version 3 implementation at • MAMPU 2. To inform and select Information Technology Department to lead OpenOffice.org V3 implementation at MAMPU 3. • Officiation of GOv3 Campaign by DirectorGeneral of MAMPU Total 128 MAMPU personnel trained on OpenOffice.org version 3 (during GOv3 Campaign) OOo Champion Summit – appointed 30 OOo Champions Activities include; - Awareness week - OOo version 3 clinics - OOo Champions Summit - Trainings Table 26: Promotion and Awareness Activities Detailed information can be referred to APPENDIX 3.1 – Promotion & Awareness – Events / Activities. The impact for promotion & awareness activities bring about : Page lxxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 1. Exponential increase in OSS adoption and implementation in Public Sector, which accounts for approximately 95% of all Public Sector agencies. 2. Substantial estimated cost savings of approximately RM 188 million which becomes available to GOM for other public service projects. Driving factors: 1. More integrated & improved public services 2. Increase Interoperability & innovation 3. Reduce TCO & vendor lock-in 4. Reduce digital divide Key Observation : 1. Agency-wide OSS implementation is still lacking. 2. Promotion and education of Open Document Format standard is essential. 3. Senior management support essential. 4. Training must be re-enforced with real-life project implementation. 5. Migration to Open Document Format needs to be carefully planned using a proven methodology. Way forward : Page lxxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 1. Marketing will continue to promote OSS to Public Sector agencies to reap maximum benefits for local ICT industry. 2. Continue to guide and support Public Sector agencies to adopt and implement OSS solutions to enhance and transform public service delivery. 3. Continue to help Government agencies to work to an ICT model that blends open and legacy proprietary products to increase effectiveness of public service delivery. OSCC promotional activities in general are as follows: 1. Organising international conferences annually with exhibitions such as MyGOSSCON which has been done throughout Phase II from 2007 to 2009 attracting 2,205 participants. OSCC also assisted in MSCOSCONF organised by MDec 2. Organising OSS Opportunity Workshops. This is a new strategy to tackle non-OSS adoption agencies started in 2009. 3. Participating in exhibitions to showcase OSCC products and promote OSS. 4. Giving talks and briefings to Public Sector ministries, agencies and statutory boards, both domestic and international. 5. Publication of monthly newsletter which is open and free on-line. 6. Official visits from interested parties to OSCC and vice versa. 4.1.1 MyGOSSCON Programmes Page lxxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT In Phase II, OSCC MAMPU stepped up the pace with the MyGOSSCON conference as a planned yearly event with cooperation from private sector and OSS community to cater for the following objectives in accordance with the OSS Master Plan: 1. Increase growth of local ICT industry 2. Increase growth of OSS user and developer community 3. Increase growth of knowledge-based society 4. Reduce digital divide Such international conferences allow both overseas and local enthusiasts as well as experts to interact with lay-users and the uninitiated to grasp more deeply the quest for Open Source and its many facets and experiences. The organising of competitions with announced prize winners creates more visible icons for the community to evolve around. Public Sector agencies and institutions of higher learning participated in OSS showcase exhibitions to further highlight their OSS activities and achievements. All this heightens the public's spirit and social orientation to OSS as there is very good turnout for the conference (Table 27). The organising team in OSCC MAMPU also took advantage of such events to collect feedback on OSCC products as well as adoption statistics. Date Location Attendance 6-7 November, 2007 PICC 763 persons 5-6 November, 2008 PICC 637 persons 4-6 November, 2009 PICC 805 persons Total 2,205 total attendance Table 27: Attendance at yearly MyGOSSCON events MyGOSSCON 2009 also organised community events such as competitions, Birds-of-a Feather (BOF) and Lightning Talks to facilitate community social Page lxxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT activities. This is to catalyse growth of the OSS ecosystem with a selfsustenance culture. Item Collaboration MyGOSSCON 2007 Federation of Malaysian Manufacturers (FMM) MyGOSSCON 2008 Association of the Computer and Multimedia Malaysia (PIKOM) MyGOSSCON 2009 MDEC & PIKOM Supported by: Malay Chamber of Commerce Malaysia (MCCM) The Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM) Malaysian Associated Indian Chambers of Commerce & Industry (MAICCI) Table 28: MyGOSSCON Collaboration OSCC MAMPU pro-actively initiated collaborative activities with the organisations listed in the Table above, to: • Increase the awareness of OSS opportunity and benefits among the business communities. • Encourage more private sector to embark on OSS so as to boost the local ICT industry. • Sustain and increase the pool of OSS providers • Establish a platform for networking and experience sharing on OSS among the business The collaboration received high level support from the organisation with attendance from their respective presidents, chairmen and other high ranking officials. It also helped local businesses to be aware of the opportunities that OSS offers in conducting more cost effective business in today's globalised world. Page lxxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.1.2 OSS Opportunity Workshops OSCC specifically segments and targets agencies without any record of OSS adoption and conducts OSS Opportunity Workshops to encourage them into the OSS culture and usage. Nine (9) such workshops were conducted where many agencies began to adopt OSS thereafter. OSS Opportunity Workshop is held by OSCC MAMPU (ICT Policy and Planning Division) to particularly support and implement the 2009 OSS strategic plan. In essence, direct marketing strategy was in place to support Government agencies in their OSS implementation. The minimum number of participants expected for each OSS Opportunity Workshop is 10 although 24 is the maximum capacity at OSCC MAMPU training room. Each agency was given a time frame of about a month to provide feedback on their OSS implementation. OSCC MAMPU followed up with the agencies for reply and OSS implementation on a proposed date. OSCC MAMPU conducted follow-up with the agencies to ensure that their OSS implementation go without a hitch. OSCC MAMPU also provided the necessary guidance and support to assist agencies in their OSS implementation. Presentation, demonstration and Installation Guide on MyMeeting were provided to agencies attending all the nine (9) OSS Opportunity Workshops. The workshop is held for one day at OSCC MAMPU, with emphasis on round-table discussion. The workshop are organised in four sessions. The number of participants attending each of the nine (9) OSS Opportunity Workshops is tabulated as follows: Page lxxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSS Opportunity Workshop Number of Agencies Number of participants 1 16 22 2 17 22 3 13 16 4 2 2 5 14 17 6 5 8 7 18 20 8 12 17 9 9 9 Total 106 133 Table 29: OSS Opportunity Workshops Participant The nine (9) workshops held in 2009 aim to achieve the targets of the Malaysian Public Sector Open Source Software Master Plan Phase II – Accelerated Adoption. The objectives of the OSS Opportunity Workshop are: 1. Ensure that 100% of Public Sector agencies adopt OSS 2. Enhance the knowledge of OSS by providing latest and relevant OSS information to Public Sector agencies 3. Understand the challenges and barriers faced by these agencies in OSS implementation 4. Provide and equip agencies with the necessary information and skills to overcome the challenges and barriers to OSS implementation 5. Develop the growth and implementation of OSS in the Public Sector 6. Stimulate and enhance the growth of local ICT industry 7. Serve as a platform for sharing of knowledge and experience Page lxxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 8. Announce the latest OSCC products and services After some sessions the agencies made the following requests of OSCC: 1. Product briefing and overview, training and end user support 2. Technical support and training on OSS implementation 3. OSCC MAMPU to identify areas suitable for agency to adopt OSS 4. Arrange more OSS seminars and workshops, always ready to support users 5. Need more training for ICT and non-ICT staff 6. Need trainer from OSCC MAMPU, need budget 7. Help Desk facility Most Public Sector agencies adopted OSS after attending workshop. OSS opportunity workshop will continue to be conducted in 2010 to increase the number of agencies adopting OSS. Follow-up will still be conducted on agencies not adopting (Attached as APPENDIX 1 & 2) any OSS despite attending workshop. Page lxxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.1.3 Public Acknowledgement OSCC has also consistently created publicity in the daily newspapers with such statements: The Star, Thursday October 25, 2007 Software solutions ready for use “The centre has released several software solutions that are already being freely distributed for Government agency use”. The Star, Friday April 24, 2009 MAMPU aims to adopt open source technology for cost savings The agency’s deputy director of ICT policy and planning division, Tan King Ing, said MAMPU has to date recorded total savings of over RM47mil after the adoption of the open source system in 462 agencies. The Star, Thursday October 29, 2009 A vision becomes reality Unlike conferences in 2007 and 2008, whose primary beneficiaries were Public Sector agencies, MyGOSSCON 2009 will also reach beyond the Government sector to engage private sector entities, chambers of commerce, educational institutions, and Malaysia’s social fabric to nurture and expand OSS communities to further enhance the “OSS Ecosystem”. In a recent OSS conference in Spain attended by a MAMPU official, the following accolade was received: Page lxxx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Making an impression and connecting with global movements associated with OSS such as the FSF carries good networking value. Usually such organisations continue to make references to success stories and experiences in their presentations. This creates continuous value of global mind-share and impetus for more political will towards this direction. OSCC has trod a sustained path of well-managed programmes to bring about the maximum impact possible in the marketplace for OSS awareness within the Malaysian Public Sector in particular and society in general. This augurs well for the next phase of self-reliance in the OSS Master Plan. There are also internal and institutional acknowledgements such as from: Page lxxxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Malaysian Government Treasury - September 17, 2007 OSCC assisted in implementing a webcasting facility for 2008 Budget Speech and publication of 2007/2008 Economic Report Page lxxxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Human Resource Ministry – January 3, 2008 OSCC assisted in the migration of 3,000 PCs and notebooks to OpenOffice.org. The user department also gave the following positive feedback: “One of our users claimed that OpenOffice is easier than MS Office. Our Ministry has saved at least RM1 million in proprietary license cost of purchasing MS Office”. Such acknowledgements indicate a proper fitting of OSCC into the Page lxxxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Government mainstream activity and objective of an efficient delivery machinery at a lower cost of ownership. Page lxxxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.2 Certification Body The OSCC conducts two certifications in Linux and OpenOffice.org respectively. It addressed a gap in Phase I where no IT Personnel passed the external certification test. With the OSCC certification it is more able to address local module requirements and specific context of the Malaysian Public Sector. No Certification Training Attended Certified 1 Linux Professional Institute 1 23 3-6 March 2008 2 Certified Linux Administrator 01 16 20-24 October 2008 3 Certified Linux Administrator 01 13 3 52 3 TOTAL Dates 19-21, 24-25 November 2008 Table 30: Certification Programmes for 2008 In 2008, 52 underwent certified courses but only three (3) were certified, see Table 26 above. Page lxxxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Certification (2009) Attended Certified Date Certified OpenOffice.org & Linux Desktop 16 13 18-22 May Certified OpenOffice.org & Linux Desktop 22 16 8-12 June Certified Linux Administrator 02 22 0 6-10 July Certified OpenOffice.org & Linux Desktop 14 7 20-24 July Certified OpenOffice.org & Linux Desktop 28 10 17-21 August Certified Linux Administrator 01 16 7 19-23 October Certified OpenOffice.org & Linux Desktop 17 5 26-30 October TOTAL 135 58 Table 31: Certification Courses for 2009 With 2009's total as shown in Table 31 and year 2010 having 25 trained and 13 certified, Phase II's quantity trained was 212 and 74 gained certification. This programme was further expanded to include non-IT personnel and have received good response especially for the OpenOffice.org certification. 4.2.1 Certified Training Provider (CTP) Programme CTP Programme is a scheme where a list of IPTA are nominated to offer and conduct OSS courses and certification as part of the Malaysian Public Sector OSS Master Plan, Phase II. The programme aims to provide affordable and quality OSS training and to build a pool of local OSS training providers to support the development of OSS skills among Malaysians. The CTP programme is a realisation of the hub and spoke model of collaboration between MAMPU and various parties such as IHLs and successful OSS knowledge transfer to partners via various Train-TheTrainers sessions conducted at OSCC MAMPU. Two initial OSS courses are proposed for CTP, i.e. Introduction to Page lxxxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OpenOffice.org and Certified OpenOffice.org and Linux Desktop (COOOL). OSCC MAMPU will be providing the training materials at no cost to IHLs to conduct the courses. A total of 7 IPTAs have been appointed as CTP. IPTA State Universiti Malaya (UM) Selangor Universiti Malaysia Pahang (UMP) Pahang Universiti Sains Malaysia (USM) Penang Universiti Sains Malaysia (USM) Kubang Kerian Kelantan Universiti Putra Malaysia (UPM) Selangor Universiti Teknologi Malaysia (UTM) Johor Universiti Utara Malaysia (UUM) Kedah Table 32: IPTA Appointment for CTP Tighter IT budgets and the greater positive exposure of OSS in the mass media are making OSS more attractive cost wise. Research and surveys conducted at OSCC MAMPU have seen a year-toyear increase of OSS adoption numbers. The Training and Certification Unit of OSCC MAMPU is also experiencing increasing demand for OSS training. The CTP programme can complement OSCC MAMPU's efforts in spearheading the Government's OSS efforts by fulfilling this huge demand for OSS training. Since CTPs are appointed from different states in the country, it will also be more affordable for state/local authorities to send their personnel for trainings. Page lxxxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.3 Communication & Collaboration No Activity Description Remarks 1 Industry Participation Plan Initiated for the Business • (IPP) Workshop and R&D communities to enable them to contribute • and participate in the OSS Public Sector programme Three (3) workshops conducted. Total attendees of 89 personnel. 2 Strategic Thrust (ST) Workshop Conducted to Compliment • the implementation of Strategic Thrust Plan in OSS • Master plan • Three (3) workshops conducted. Total attendees of 92 personnel Three (3) meetings conducted with ST lead agencies 3 International Collaboration Collaboration activities on OSS Initiatives • KACST and Sudan 4 Training: Introduction of OpenOffice.org to ACCCIM Training using OpenOffice.org • Total attendees of 18 personnel 5 Communication & Collaboration – Visits Discuss collaboration activities on OSS projects, conference and seminars. • Libya, Sudan, MTCP, Saudi Arabia, Iran, South Africa, OSHCA, Brunei - Total of 19 visits. Table 33: Communication and Collaboration Activities Detailed information are available at APPENDIX 3.3 - Collaboration – Events / Activities. The Communication & Collaboration activities impact on: 1. Increase in awareness of OSS benefits among Public Sector and private sector. This is underscored by the need to establish Certified Training Providers and panel of OSCC Products Services Provider to accommodate the increasing needs in training and technical support services. Page lxxxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2. Increasing international recognitions from UNDP, Saudi Arabia, Sudan, Spain and others that put Malaysia ahead of many countries in OSS initiative. Driving factors: 1. Gain recognitions from world renowned organisations. 2. Hasten growth of local ICT industry, OSS communities and knowledge-based society. Key Observation 1. Need to embed OSS commitments into partners' core functions. 2. Win-Win packages are imperative to long-term gains. 3. Sustainable OSS ecosystem needs to be nourished. 4. Aggressive protection of market position. Way forward 1. Continue to pro-actively seek collaboration with local and international organisations. 2. To further strengthen the Smart Partnership in support of the OSS ecosystem. 3. The IPTA collaboration planned under the Strategic Thrust initiative has undergone a series of meetings and discussions resulting in the setting up of OIPDC represented by IPTAs to spearhead activities and projects among themselves. There is some catching up for the private sector ICT players to provide contribution to OSS and stake a position in a market still regarded as immature and lacking in consumer confidence. The e-Marketplace facility provided by OSCC is already in place for more active participation. A random survey conducted among IT vendors registered with the MOF revealed an Page lxxxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT estimated 20.4% providing OSS services. 4.3.1 Industry Participation Plan (IPP) Workshop OSCC MAMPU had conducted three (3) OSS Industry Participation Plan (IPP) workshops in Phase II to enhance the synergy between the public and private sectors in boosting the local ICT industry towards a more vibrant and sustained growth in the face of the current global economic condition. The Table 28 below highlights the IPP workshops conducted. Year Date/venue Total Participants 2007 1st October 2007 /OSCC MAMPU 33 2008 8th October 2008 / OSCC MAMPU 26 2009 5th to 6th May 2009 / OSCC MAMPU (Figure 12) 34 Table 34: Phase II - IPP Workshops Figure 12: Participants of IPP Workshop 2009 Page xc MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Under the Smart Partnership framework, the Industry Participation Plan was initiated for the Business and R&D communities to enable them to contribute and participate in the OSS Public Sector programme. OSCC is responsible to provide the necessary guidance and support required by the Public Sector to the Business and R&D communities in terms of common solutions and services of OSS. The main objectives of this workshop are: 1. Enhance cooperation between Public Sector, business and R&D Communities in the implementation of the Malaysian Public Sector OSS Master Plan. 2. Review roles and contributions of all stakeholders in Public Sector OSS Segment. 3. Identify the needs of all stakeholders in growing and sustaining the OSS ecosystem. 4. Sustain and increase the pool of OSS service providers. 5. Establish a platform for networking and experience sharing on OSS among the Public Sector, business and R&D communities. In essence, the workshop aims to synergise the Smart Partnership between the Public Sector, business and R&D communities by leveraging their skills and resources in achieving the Phase II OSS targets. The Smart Partnership Framework explicitly introduces the Industry Participation Plan which emphasises three (3) important areas: 1. OSS Human Capital Development Train and develop human resources implementation for the Public Sector agencies. Page xci to support OSS MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2. OSS Technical Support and Implementation Provide OSS implementation services and transfer of knowledge to the Public Sector. 3. OSS R&D Promote creativity and innovativeness via R&D and identify OSS products and services that could be implemented by the Public Sector agencies. Numerous resolution were made in all the three (3) areas of the Industry Participation Plan. Highlights of the resolution include: • Formation of the OSS Alliance among industry players to achieve OSS Charter under PIKOM. • Provision of template for improvement on e-Marketplace. • Sharing of OSCC MAMPU Help Desk summarised report to the public. • Promotion of available OSCC MAMPU resources such as Knowledge Bank and e-Marketplace. • Organisation and participation of “code fest” event. Immediate impact of the IPP is the interest in establishing alliances among OSS service providers and availability of more OSS service provider. 4.3.2 Collaboration with K-Perak and K-Ekonomi OSCC MAMPU initiated Smart Partnership activities with K-Perak and KEkonomi Melaka to further push for greater OSS adoption in these states. OSCC MAMPU assisted K-Perak in providing training in OpenOffice.org to indigenous group and other OSCC products to their trainers and at the same time, collaborated with them on related R&D and OSS implementation activities. K-Ekonomi Melaka indicated their interest to set up an OSS R&D facility in Page xcii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT collaboration with Universiti Teknikal Melaka to complement the R&D activities in OSCC. OSCC MAMPU has conducted the “Train The Trainer” training to K-Perak on 21 November 2007. 4.3.3 Panel of OSCC Products Service Providers Prompted by the intent to encourage more IT vendors to provide OSS products and services, MAMPU is in the midst of setting up a panel of OSCC Products Service Providers through Request For Proposal (RFP) in 2010. The panel will consist of qualified and approved IT organisations that provide OSS technical support services to Public Sector agencies in their OSCC products implementation. Since the inception of OSCC MAMPU, it has developed and customised six (6) OSS products for use by Public Sector agencies : 1. MyMeeting 2. MySpamGuard 3. MyWorkSpace 4. MySurveillance 5. MyNetWatch 6. MySurfGuard Number of Public Sector agencies adopting OSS has always been increasing. To date, MAMPU records approximately 13-fold increase in the number of agencies adopting OSS since the launch of OSS Master Plan in 2004. This remarkable increase further impacted on the demand for OSCC products implementation. This can be evidenced by the increase in request for technical support which averages approximately 50 per month. The panel of OSCC Products Service Providers is formed so as to enable qualified OSS service providers to provide direct technical support, training Page xciii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT and other services on OSCC products to Public Sector agencies. The panel will consist of 30OSCC products service providers, of which 20 will be from Peninsular Malaysia and five (5) each from Sabah and Sarawak states. The objectives for the formation of panel: • To encourage and exhort more ICT vendors to provide OSS products and services; • To accommodate the increase in the request for technical support on the use and implementation of OSCC products; • To simplify the procurement process for Public Sector agencies by providing the list of approved OSS service providers; • To stimulate the growth of local OSS industry through the availability of government ICT contracts and tenders; • To encourage collaboration between OSS organisations in providing OSS services via establishment of consortium. • To work towards a more cost-effective public service delivery system that stimulate Malaysia's economic growth Benefits that will be realised from the establishment of panel: • Value creation without additional development cost; • Ensure successful implementation of OSCC products in the Public Sector; • Increase local ICT support for OSCC MAMPU products nationwide; • Help in developing vibrant local ICT industry and OSS community; • Ensure Public Sector agencies to receive value for money OSS procurement and services; Page xciv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • The use of Open Standards in Public Sector can be promoted to enhance interoperability; • Help to achieve the objective of moving into Phase III of “Self Reliance” in 2010. 4.3.4 Collaboration with Chinese Chambers of Commerce and Industry Acknowledging the many benefits and opportunities that OSS offers to both the Public and private sectors, MAMPU was invited by Kuala Lumpur and Selangor Chinese Chamber of Commerce and Industry to give talk on OSS with the paper entitled “Freedom ICT – Cut Cost, Increase Productively Workshop” on 18 October 2008. MAMPU was represented by MAMPU Deputy Director (ICT Policy and Planning Division) Madam Tan King Ing, who gave a talk on the topic. MAMPU took the opportunity to promote and develop a smart partnership with the Chambers. The talk is part of the promotional activities that provided driving factors to the participants on how OSS can benefit local industry as a whole. MAMPU highlighted the importance of the need to use OSS towards a more competitive business industry. MAMPU has not only encouraged Public Sector to adopt OSS, but has also made an effort to collaborate with business community. This is in line with the Government's effort in building a strong partnership with the local ICT Industry to a more integrated and enhanced Public Sector delivery system. The talk enhances the synergy between the public, private sectors in boosting the local ICT industry. The talk aims to: • elaborate how OSS can help Small and Medium Enterprises (SMEs) to conduct business strategically and cost-effectively in this turbulent economic situation • show how OSS help globalise the e-commerce industry Page xcv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • stress that OSS reduces the use of pirated software Subsequently, the Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM) requested to receive OpenOffice.org training from OSCC. The training was conducted on 18 May 2009 and was attended by 18 persons from ACCCIM. The technical working group (TWG) of The Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM) ICT committee proposed to have dialogue with MAMPU (in relation to Open Source Software) for further collaboration in 2010. 4.4 Policies / Guidelines One of the critical success factors for effectively adopting OSS in the Public Sector is the availability of guidelines to which agencies can refer. The guidelines provide standard approach for agencies to adopt and implement OSS through tested and proven solutions and methodologies. There are four (4) such documents prepared and published by OSCC: • Open Source Software Implementation Guidelines – revised and Page xcvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT published in August 2008. • The Malaysian Government Interoperability Framework for Open Source Software (MyGIFOSS) – revised and published in August 2008. • Web Application Guidelines – published in May 2008. • Open Source Software Reference Architecture (OSSRA) – published in May 2008. The Open Source Software Implementation Guidelines allows senior management to formulate strategies which are non-disruptive to adopt and implement appropriate OSS solutions to meet their business requirements. MyGIFOSS is a comprehensive policy guideline to fulfil the OSS Master Plan objective for interoperability as well as instil confidence in the agencies that the risks in adopting OSS are minimal as there is now a common set of standards for reference throughout the Public Sector. The Web Application Guidelines provide the framework to guide agencies to use relevant OSS tools to create web-based applications that adhere to open standards and industry best practices. The OSSRA provides the framework for Government agencies in designing the architecture of ICT infrastructure using OSS solutions in compliance with current published ICT policies, guidelines and standards. In addition the Guidelines for Implementing Selected OSS Licensing are being developed and uses the MyMeeting as a case study of how to implement the GPLv2 license. Guidelines are used by South Africa and Brazil. 4.4.1 Importance of MyGIFOSS Below is an excerpt from the MyGIFOSS document, which was released in Phase I and updated in Phase II. The intention of this document is to provide a guide for Government agencies in the Page xcvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT adoption of, and migration to, OSS within their ICT framework. The report addresses issues concerning the use of OSS and proprietary software, integration of OSS with legacy systems, the exchange of information and data between heterogeneous systems, and compliance to published open standards where applicable. The emphasis for addressing the issues above is to ensure interoperability between systems and applications. MyGIFOSS defines the minimum set of open standards and technical specifications governing the use of open source software (OSS) and information access. In addition, it also contains application notes to guide the handling of migration issues regarding implementation of open source software in Government agencies. MyGIFOSS covers the following aspects: Examples of Open Source Software within the solution areas of the Malaysian Public Sector OSS Master Plan. Recommendations for Information and Services Access, covering standards availability. Application Notes – implementation guidelines that addresses the issues of using OSS and proprietary software within a heterogeneous environment. Instead of creating new standards or specifications, MyGIFOSS adopts internationally recognised and ratified open standards, where available and wellpublished de-facto standards where no open standards are available. Internationally recognised and ratified open standards are those given out by bodies such as: I. International Organisation for Standardisation (ISO) II. International Telecommunication Union (ITU) III. Institute of Electrical and Electronic Engineers (IEEE) IV. The World Wide Web Consortium (W3C) V. Internet Engineering Task Force (IETF) VI. European Computer Manufacturers' Association (ECMA) VII. Organisation for the Advancement of Structured Information Standards (OASIS) VIII. The Free Standards Group (FSG) Page xcviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT The compliance with the above stated standards that are accepted by the international community ensures a faster OSS adoption rate and avoidance from probable software standards conflicts, interoperability issues and confusion that can result in wastage of effort and a fall-back to proprietary comfort. Since contemporary expectations of benefits are a moving target, the MyGIFOSS document has undergone review and was upgraded in line with the emergence of new open source applications, and the much more engaging commercial sector particularly proprietary players into the open source ocean. 4.5 Training Table 35 below shows the total number of personnel trained in both Phase I and II. Of this 1,524 are IT personnel which is a target group in the OSS Master Plan Phase II. Phase I Phase II Total IT 1969 1524 3493 Non-IT 784 784 Total 1969 2308 4277 Table 35: Number of OSCC Course Participants Table 36 shows the amount of training conducted done during Phase II with a total of non-unique 3,169 attendees. This is explained by a person having attended for more than one (1) of the OSCC MAMPU trainings. On average 40% of the participants re-registered for more than 1 OSCC course. Trainings are conducted by experienced OSS experts and classes are kept to minimal size to maximise interaction and knowledge transfer between trainers and students. Courses syllabus are focussed on rapid application of skills learned that can be applied immediately to work environment. Page xcix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Year Program m ing Application System Product Certification Total 2007 131 387 162 54 0 734 2008 365 388 356 323 52 1484 2009 299 166 170 181 135 951 Total 795 941 688 558 187 3169 Table 36: Phase II Total Training by Type The training were focused on the IT personnel and are also extended to nonIT personnel who were involved in the process of OSS implementation including lecturers, teachers and managers (Attached as APPENDIX 5). All training programmes are scheduled on the OSCC portal and participants can register online. There are 89 requests from agencies to MAMPU office on specific training to support their OSS implementations and all training were carried out with consultative support. 925 trainees submitted their evaluation feedback for the training year 2009. Table 37 provides a snapshot of the feedback. It is an overall summary that shows acknowledgement of the usefulness of training in increasing their OSS software knowledge. Software Knowledge No 1 2 3 4 Items Poor Average Good Excellent Average Range 0–2 2–4 4–6 6–7 Before After 3 95 9 0 3.38 2 4 97 4 5.02 Training Facilities Others Trainer Trainer Trainer managed to Personal Visual Course Overall Training expertise/ response encourage Computer Aid ware Rating Duration knowledge to trainee on subject questions participation 1 1 2 2 2 2 2 2 5 2 2 5 6 4 3 3 86 90 95 91 95 68 78 66 15 14 8 9 4 33 24 36 5.51 5.54 5.38 5.48 4.86 5.56 5.38 5.56 Table 37: Analysis of Training Evaluation by Attendees (2009) Page c MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.6 Knowledge Bank There is an on-line Knowledge Bank resource provided at: http://knowledge.oscc.org.my It contains all of OSCC's collateral, including case studies, publications, mailing lists, benchmark reports on OSCC products and other OSS solutions. In Phase II, the Knowledge Bank has been significantly enhanced using OSS based knowledge management tool to replace the older system that was based on a project management tool. It has a powerful search function to efficiently get what the user wants through the use of context based tags. The materials available are time-stamped with hyper-linkages to the creators' IDs to give high visibility and communal context to the users. The site provides registered users with not only information but they can also contribute OSS news and discussions. Among the main sections: • The Communities of Practice (CoPs) • • Communities can contribute and discuss on areas of similar interest. Solution areas • OSS solutions have been divided into 6 areas to assist users in evaluating appropriate OSS solutions • e-Marketplace • An online facility to match the OSS service providers with service request. • News and events Page ci MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT • • Case studies • • OSS news and events can be contributed by the OSS communities. A showcase of OSS implementation by the Public Sector agencies. Open Standards • A guide of common open standards that is easily adopted with the use of OSS. • Support • A variety of resources to support OSS implementations including the OSS mailing list. There has been 12 monthly newsletters introduced on-line in the Knowledge Bank by OSCC since May 2008 till November 2009. These newsletters kept agencies abreast with OSS developments and recognised efforts from various agencies. The success of the OSS development model is based on active participation from developers and users through sharing of ideas, knowledge and experiences. The Knowledge Bank provides the platform for OSS communities to interact as the Public Sector is scattered over a large geographical area and diverse contextual business interests. This is an important feature in line with Phase III – Self Reliance, where knowledge creation must happen bottom up. 4.6.1 Mailing Lists Subscription There is one exception to the Web 1.0 limitation of a top-down knowledge bank distribution, which is the more interactive dispersion via mailing lists. Page cii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSCC has prompted for more subscribers and in the MyGOSSCON 2008 event, the feedback from attendees indicated good interest. There are two mailing lists of relevance which are OSCC's Announce and Discuss lists. According to MyGOSSCON 2009 feedback, OSCC Announce is ticked by over 90% of Public Sector agencies for subscription while 81% of these agencies would like to subscribe to OSCC Discuss. The minority balances have indicated 'No'. A listing of OSCC mailing lists is at http://lists.oscc.org.my/mailman/listinfo. 4.7 Research & Development Evaluation Rating was applied on five (5) OSCC's products, which fall under the purview of the R & D section. All products fulfilled the criteria stated except for “Rating” with only MyMeeting fulfilling criteria when it received an award as recognition. Performance Indicators Reference OSCC Products 5 products Evaluation Rating Criteria Weight 1.6 Rating Percent ** ** Expressio Expressio n is faulty n is faulty ** ** Governance All products 0.3 0.3 100 Monitoring All products 0.1 0.1 100 Control All products 0.1 0.1 100 Specification All products 0.2 0.2 100 On-line Services All products 0.2 0.2 100 Rating MyMeeting 0.1 0.02 20 Usage All products 0.1 0.1 100 Support All products 0.5 0.5 100 Table 38: Evaluation Rating for OSCC Products Page ciii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Following are the OSCC products that have been upgraded or newly developed; MySurfGuard The OSS suite for web content filtering and caching is called MySurfGuard. It also provides virus scanning feature. MySpamGuard MySpamGuard is a suite of OSS Products for email filtering and virus scanning solution. MyWorkSpace MyWorkSpace is a browser based communication suite. Users can read, send and organise email messages and manage and share calendars, contacts, tasks and notes with the standards compliant components from the Horde Project. MySurveillance MySurveillance is a security monitoring system application that collects and analyses security reports from all network devices and system application such as firewall, database, web server and switches. MySurveillance clientserver architecture helps organisations/individuals to monitor all devices or applications from a central location (MySurveillance server). MyMeeting MyMeeting is a meeting management system which is used for monitoring projects more effectively. It enhances the effectiveness of communication process and information sharing among the meeting members. MyNetWatch For effective monitoring of servers, network services and devices, MyNetWatch is the solution to use. MyNetWatch is a network monitoring and management solution that identifies service unavailability and sends alerts to Page civ MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT the network administrator. Page cv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Here are the OSS usage statistics gathered by OSCC throughout Phase II (statistics starting from 3rd quarter 2007 till 4th quarter 2009). 100 90 80 60 50 40 30 20 10 0 Sep 30, 07 Oct 30, 07 Nov 30, 07 Dec 31, 07 Jan 31, 08 Jan 3, 08 Mar 19, 08 May 7, 08 May 29, 08 Jun 20, 08 Jun 23, 08 Jul 2, 08 Aug 7, 08 Jul 22, 08 May 8, 08 Aug 14, 08 Aug 27, 08 Sep 8, 08 Sep 16, 08 Sep 22, 08 Sep 29, 08 Oct 13, 08 Dec 4, 08 Dec 11, 08 Feb 3, 09 Feb 13, 09 Mar 10, 09 Mar 31, 09 Apr 16, 09 May 4, 09 May 18, 09 Jun 8, 09 Jun 23, 09 Jul 10, 09 Jul 24, 09 Aug 24, 09 Sep 14, 09 Oct 15, 09 Dec 4, 09 Dec 15, 09 No. of Agencies 70 MySpamGuard MySurfGuard MyNetwatch MyWorkspace MyMeeting Date / Year Figure 13: OSCC Products Implementation by Date By Quarter PHASE II 3rd 4th 1st 2nd 3rd 4th 1st 2nd 3rd 4th quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter 07 07 08 08 08 08 09 09 09 09 MySpamGuard 34 36 38 53 53 74 80 80 81 91 MySurfGuard 17 19 20 25 25 40 49 63 65 80 MyNetwatch 3 3 3 10 10 24 28 48 48 64 MyWorkspace 1 1 3 6 7 20 26 28 30 35 MyMeeting 0 0 5 8 9 26 32 22 23 40 TOTALS 55 59 69 102 104 184 215 241 247 310 Table 39: OSCC Products Agency Accumulative Adoption in Phase II Page cvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT In MyGOSSCON 2009 from the 133 feedback forms returned, there is good confirmation of OSCC products usage as shown in the Figure 14 below. MySpamGuard MySurfGuard MyNetWatch MyWorkSpace MyMeeting Existing 83 70 50 32 25 New 7 1 6 3 10 Total 90 71 56 35 35 % Increase In OSCC Products Implementation 40 40 35 MySpamGuard MySurfGuard MyNetWatch MyWorkSpace MyMeeting 30 25 20 15 12 8.43 9.38 10 1.43 5 0 Figure 14: MyGOSSCON 2009 Feedback on OSCC Products Usage Based on the above evaluation rating the overall rating scores 95% on ICT management criteria reflecting the good ICT practice which is in place at OSCC MAMPU for managing its digital assets. MyMeeting won the 2008 Anugerah Inovasi Perkhidmatan Awam (AIPA) award. 4.7.1 Benchmarking Reports Benchmark reports were made by OSCC and placed in the Knowledge Bank on the usage and performance of some of OSCC products. One such useful report is the Benchmark / Evaluation Report on Content Filtering published in November 2009 for the MySurfGuard product. The following is a list of Page cvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT available benchmarking analysis. 1. Benchmark/Comparison Report on Office Suites 2. Benchmark/Comparison Report on OpenOffice.org versions (OpenOffice.org 2.X and OpenOffice.org 3.X) 3. Benchmark/Comparison Report on Load Balancer Techniques to measure Linux Virtual Server performance 4. Benchmark/Evaluation on Distro for Desktop (Ubuntu and openSUSE) 5. Benchmark/Comparison on Project Management Software Application 6. Benchmark/Evaluation on Content Filtering 7. Benchmark/Comparison on Database (MySQL and PostgreSQL) 8. Benchmark/Evaluation on Web servers for Budget 2008 Day 9. Benchmark/Evaluation on Web Servers 10. Benchmark/Comparison Document Management Systems (Nuxeo and Alfresco) 11. Benchmark/Comparison on Network Monitoring (Nagios and Zabbix) 12. Benchmark/Comparison on Content Management Systems (Joomla and Drupal) These benchmarks fulfil the objective of more professional adoption on an accelerated basis as industry information is available in them to give the Page cviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT concerned CIOs ample technical background to make an accurate assessment with the expected performance of the intended products. The Advance Virtualisation Facility (AVF) in OSCC is set up to accommodate agencies that are interested in using/testing OSS products without incurring the high acquisition cost of traditional server. This assists agencies with shortage of hardware and no budget to purchase new ones. The AVF will help maximise ROI for their current machines which may be underutilised. This also allows the agencies to test various OSS products with different versions or combinations of configurations. 4.8 Technical Support OSCC has begun to introduce a more systematic and measurable technical support mechanism by providing Help Desk support to Public Sector employees on matters ranging from product inquiries, training requests to technical problems in using OSS. The Help Desk email contact is [email protected]. The following are the total number of new request tickets made throughout Phase II. Status by New Total New Tickets Total New Tickets Total New Tickets (February until December 2007) (January until December 2008) (January until December 2009) 117 543 420 Total New Tickets 1080 Table 40: Year-to-Year New Requests Tickets Table 41 below gives the breakdown of tickets have been processed for the Phase II. Page cix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Status by Open Total Tickets Total Tickets (February until (January until December 2007) December 2008) 99 451 Total Tickets (January until December 2009) 434 Closed 131 532 403 Total 230 983 837 Table 41: Year-to-Year Total Number of Tickets Processed. The information provided here are those tabulated from requests made to OSCC Help Desk either via web submissions, telephone calls or emails. No Category Year 2007 Year 2008 Year 2009 1 Hardware 10 17 15 2 Misc 33 46 119 3 Network 7 8 8 4 OSCC Product 121 580 475 5 Training 23 87 56 6 Policy 0 20 12 7 R&D 1 1 0 8 Security 3 0 0 9 Software 32 224 152 ** Expression is faulty ** ** Expression is faulty ** ** Expression is faulty ** Total Table 42: Year-to-Year Total Number of Tickets by Category Page cx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Below are examples of technical support conducted in ensuring successful implementation of OSS among agencies. Agency Description Institut Integriti Malaysia, JPM (IIM) Installation for MyWorkSpace was done with assistance from OSCC's technical team at agency site. Assisted user throughout till system testing. Implementation at agency fulfil completion when system handover and TOT was done. Jabatan Kebajikan Masyarakat Implementation and data migration on MyWorkSpace for the agency was done with OSCC's technical team assistance. In addition, technical support on system configuration & server access issues. After completed the deployment for JKM users, system handover TOT was done. Table 43: Example of request solved on-site Agency BTM, Jabatan Kerja Raya (JKR) Description User called up Help Desk relating their problem on MySurfGuard installation. User sent an email listing the installation error. Technical team then assisted the user via phone till it is resolved. Kementerian Kesihatan User request for assistance in installing MyMeeting Malaysia v2.2 using the panel, as he doesn't use a terminal screen. OSCC's development team followed up user and assist through the phone till resolved. Table 44: Example of requests solved via phone Page cxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.8.1 OSCC Assisted Implementation at Agencies Products 2007 2008 2009 Total by Products MyMeeting 1 9 13 ** Expressi on is faulty ** MyWorkSpace 1 9 4 ** Expressi on is faulty ** MySpamGuard 8 6 3 ** Expressi on is faulty ** MySurfGuard 3 7 6 ** Expressi on is faulty ** MyNetWatch 1 5 1 ** Expressi on is faulty ** Total OSCC Assisted Implementations ** ** ** ** Expressi Expressi Expressi Expressi on is on is on is on is faulty ** faulty ** faulty ** faulty ** Total Number of OSCC Products Implemented 114 459 1,013 1,576 Percentage of OSCC Product Implementation Requiring OSCC Assistance 12% 8% 3% 5% Table 45: Number of OSCC Assisted Implementation at Agencies The OSCC has also provided assistance for the implementation of the 5 OSCC products. Depending on the type of OSS solution, the support request Page cxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT are higher in the first two (2) years after launching. The percentage of support requests for implementing OSCC products have decreased since 2007, even though the number of implementations have rapidly increased. This suggests the growing competency among IT personnel to implement OSS solutions with minimal external assistance. Page cxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 4.8.2 OSCC Mirror Services To improve the availability of Linux distributions and OSS applications, a local mirror have been made available. Table 46 provides a list of OSS solutions available through the mirror service. Category Items Linux distributions Ubuntu, CentOS, Fedora, Debian, OpenSuse, ArchLinux OSS applications 1. Firefox – Web browser 2. Apache – Web server 3. Thunderbird – Email client 4. OpenOffice.org – Office Suite 5. Sea Monkey – Email & Collaboration Suite OSS documentation The Linux Documentation Project Table 46: OSS Solutions on OSCC Mirror Service The mirror service is a single point of reference to source for up to date open source software without the need for users to register. Since this service is in Malaysia, this provides Public Sector and the other local OSS enthusiasts significantly faster downloads of those solutions. This will encourage the local OSS community to participate in the latest OSS developments and allows the R&D communities to leverage on the benefits of using the OSS development model. Page cxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 5: COLLABORATION ON STRATEGIC THRUSTS Strategic Thrusts represents the other approach for the implementation of the OSS Master Plan. It involves the participation of other agencies in achieving predefined outcomes for seven (7) strategic thrust as outlined in Figure 15 below. Figure 15: Strategic Thrusts and respective lead and participating agencies • Strategic Thrust 1 : Develop OSS Technical Implementation Plan for the Public Sector (Lead: MAMPU) • Strategic Thrust 2 : Entrust a Governing Body to Champion, Monitor and Drive the OSS Implementation (Lead: MAMPU) • Strategic Thrust 3 : Train and Develop Human Resource to Support OSS Implementation (Lead: MOE) • Strategic Thrust 4 : Promote Creativity and Innovativeness via R&D to Harness Competitiveness (Lead: MOHE) • Strategic Thrust 5 : Continuous Development of Policies and Legal Page cxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Direction to Encourage Utilization and Production of OSS (Lead: Attorney General Chambers) • Strategic Thrust 6 : Provide Incentives to Prosper the Development of OSS Solutions (Lead: MAMPU) • Strategic Thrust 7 : Optimise Resources by Encouraging Smart Partnerships with Relevant Organisations (Lead: MOSTI) Since Phase I, managing the OSS Master Plan Strategic Thrusts is an important and far-reaching role for OSCC to play. This is particularly true for those that involve external parties from lead and participating agencies. OSCC regularly conducts strategic reviews to assist the agencies. Of the seven (7) Strategic Thrusts, the three (3), namely ST1, ST2 and ST5 have already achieved the expected outcome in Phase I. There have been several key outcomes that have been initiated in this Phase II which is expected to realise the OSS objectives in relation to the general public and business industry towards achieving a self-sustainable OSS ecosystem. Distinct programmes have already started in human capital development through ST3 in collaboration with the participating agencies led by the Ministry of Education (MOE). This includes the CTP programme, the OSS IPTA/Polytechnic Development Committee, and the Enhanced Leaning Management Systems (besides numerous OSS awareness events). 5.1 ST 3 – Train and Develop Human Resource to Support OSS Implementation The Lead Agency for Strategic Thrusts 3 is Ministry of Education (MOE) and Page cxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT its Participating Agencies consist of National Institute of Public Administration (INTAN), Public Institutes of Higher Learning (IPTA), National Vocational Training Council (MLVK), Ministry of Higher Education (MOHE) and Ministry of Human Resources (MOHR). Strategic Thrust 3 aims to train and develop human resource, technical expertise and knowledge for successful adoption, development and maintenance of OSS solutions and technology. Page cxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No 1. Action Plan Status Impact Generate greater OSS awareness amongst users in the Public Sector 1.Agencies have added OSCC hyperlink banners in their portals to increase access to OSS references. E.g. a)Prime Minister's Office b)MOHR c)MOE d)SPA e)INTAN f)MOH g)MOF h)UKM i)UniMAP j)MLVK Wide spread awareness provides the Public Sector with greater choices of technology that they can implement to improve the public service delivery. 2.Agencies and IPTA have begun to introduce OSS talks in their ICT events. For IPTA/Polytechnics, 9 OSS seminars/days were conducted. 3.The International Conference on Open Source Software in Healthcare (INCOSSH) 2008, was organised by Advanced Medical and Dental Institute (AMDI), USM in 23- 25 November 2008. Page cxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No 2. Action Plan Status Re-skilling via Training (User and IT Personnel) and certification (IT Personnel) 1.INTAN jointly developed with OSCC, 2 web based OSS trainings; a)Pengenalan Kepada OpenOffice.org Writer - Asas b)Introduction to MySpamGuard Impact OSS human capital development being available across the country and through the Internet allows OSS learning regardless of time and location. Web based training extends 2.INTAN has started to learning beyond traditional introduce OpenOffice.org, classrooms while creating Linux and PHP trainings. savings with respect to time and travel expenses. 3.A total of 11 agencies and 1 The increase in centres to IPTA have participated in provide OSS trainings will OpenOffice.org Train-Theaddress the overwhelming Trainer (TTT) programmes by request for training and reOSCC. skilling of agencies from OSCC MAMPU. This 4.A total of 7 IPTAs have been leads to building the appointed as OSCC's CTP. country's knowledge Such programmes are to meet based society at a more the increasing demand for rapid pace. certified OSS skills in the agencies and industry. Page cxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No 3. Action Plan OSS Education Status Impact 1.A total of 11 polytechnics have incorporated OSS into their syllabus. More students will be able to have access to legal software at home and any where to continue 2.All matriculation colleges learning, as OSS is free to incorporate OSS in their be distributed. syllabus, e.g. Talent and skills are being a)GIMP developed at the school b)Java programming and higher education levels through OSS. This 3.OIPDC was established in will help to ensure that the 2009 to spearhead the demand for highly skilled development and usage of knowledge workers can OSS in IPTA including continue to be met in the introducing OSS in IT syllabus. future. Usage of OSS will reduce 4.OSS ICT IPTA Committee cost in licensing software, which was established in where the savings can be Phase I continue with their channelled to equipping activity to implement OSS in schools with more lab and IPTA infrastructure. A computers and related workshop for this committee peripherals. was organised in March 2007. 5.MOE has started rolled out of the enhanced LMS in phases to 50 schools. 6.MOE conducting OpenOffice.org POC in 100 Terengganu schools before deploying to 10,000 schools nation wide. On 8th April 2009, a briefing was done for over 400 schools principals in Terengganu on this project. Table 47: ST3 Action Plans and its Status Update Government's education policy contributes greatly to accelerating the Page cxx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT knowledge economy. OSS with its development model and lower entry barrier will allow better education to reach the public including those in the rural areas. The availability of OSS certifications and training providers from basic to advanced levels will be able to continue the growth of human resource skills. 5.1.1 Key Observations and Way Forward The ST3 activities have helped to increase the awareness and adoption of OSS among Public Sector agencies and IPTA. MOE, as the lead agency, has been actively supporting the ST3 initiatives by promoting the use and adoption of OSS, both in schools and colleges as well as within the ministry and participating agencies. The OSS activities are initiated, implemented and monitored by its own internal OSS Steering Committee (JPOSS). The inclusion of OSS in ICT syllabus will contribute towards producing OSS skilled graduates, whilst the use of OSS, such as the Enhanced Learning Management System, as a tool within the learning environment will assist the Government to reduce the digital divide and bring forth the growth of a knowledge based society. Page cxxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No. Key Observations Way Forward 1 The inclusion of the OSCC hyperlink banner in the Prime Minister's Office website reflects the acceptance and support for OSS by the highest office in the country. This will be a strong example to encourage other agencies to follow suit. The hyperlink banners should be expanded to other key Government websites or portals such as MyGov, all Federal Ministries, State Government and IPTA portals to obtain wider visibility among agencies and IPTA. Agencies and IPTA also need to intensify its OSS Awareness activities. Programmes such as OSS Day, OSS Programming Contests and OSS talks will help to further increase awareness and inculcate greater interest and appreciation in OSS. 2 The offering of OSS training in INTAN and strong interest from IPTA for the OSCC's CTP signifies the growing demand for OSS training among Public Sector agencies. This provides the opportunity for INTAN and the CTP members to join forces to optimise the use of its resources for making the training widely available nationwide. INTAN should collaborate with the CTP appointed by OSCC MAMPU to make OSS training more widely accessible and available. This will enable more Public Sector personnel to be trained, skilled and certified in OSS which will help in increasing the depth of OSS adoption in Public Sector. 3 OSS has been incorporated into the syllabus at all matriculation colleges and several polytechnics. However, the public universities have not been as aggressive in doing so. The OSS IPTA/Polytechnic Development Committee (OIPDC), which is chaired by MOHE and consists of representatives from IPTA and Polytechnics, need to drive the effort in incorporating OSS into the syllabus in these institutions of higher learning. The OIPDC should organise appropriate activities to enhance its visibility among IPTAs and Polytechnics and guide the IPTAs towards increasing OSS elements in the syllabus. Table 48: ST3 Key Observations and The Way Forward Page cxxii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 5.2 ST4 – Promote Creativity And Innovativeness Via R & D To Harness Competitiveness The Lead Agencies for ST 4 are MOHE and MOSTI. Participating Agencies include IPTA, Malaysian Institute of Microelectronic Systems (MIMOS) and Multimedia Development Corporation (MDeC). There are two activities for development of ST 4: 1. Establish the mechanism to plan, coordinate and monitor OSS R&D activities 2. Leverage the R & D centres in the IPTA to lead the OSS R & D efforts Page cxxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Action Plan 1. Establish the mechanism to plan, coordinate and monitor OSS R & D activities Status 1.MOSTI developed the OSS R&D Framework in 2008. 2.MOSTI revising OSS R&D Framework for industry in 2010. Impact The de facto guidelines for R&D projects can be used by IPTA and industry to accelerate the availability of governance and infrastructure for the wide spread adoption of OSS. 3.MOHE will jointly work with OIPDC to coordinate R&D activities in IPTA. 2 Leverage the R & D centres in the IHL to lead the OSS R & D efforts 1.MOHE reported that the Research Management Centre of IPTAs have indicated OSS research activities exist but no details are provided. Increased OSS research facilities will allow faster access to newer technology therefore allowing greater competitive edge to develop high end solutions 2.MOHE has issued a circular and contribute towards to all IPTAs to establish an being a higher income OSS Centre. As a result, 6 nation. IPTAs have established OSS centres while some IPTAs are using their existing Research Management Centres for all OSS research activities. Table 49: ST4 Action Plans and its Status Update The OIPDC with strong support from MOHE and high level committees of the Universities such as the Dean Council will help to better coordinate OSS R&D activities. However, it was observed that MOSTI as the lead agency for ST4 does not have the authority over IPTA activities and MOHE has also indicated that they are not in the capacity to plan and execute activities at IPTA. IPTAs are autonomous in their administration which makes it difficult for MOHE to roll out OSS plans. A new approach is needed to drive this ST forward. Page cxxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 5.2.1 Key Observations and Way Forward ST4 has helped to initiate the creation of the R&D enabling environment. However the implementation need to be strengthened to accelerate the development of these activities. Both lead agencies, MOSTI and MOHE, need to increase its coordination efforts towards realising the goals of ST4. Page cxxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No. Key Observations Way Forward 1 MOSTI has developed a National R&D framework but it needs to further promote it and obtain buy-in from among all IPTAs towards aligning and focusing the nation's R&D direction. When there is buy-in on the framework, the OSS R&D activities will be able to flourish and expand further. MOSTI and MOHE need to coordinate closely to guide the OSS R&D initiatives in the institutions of higher learning. Both agencies should work through the OSS IPTA/Polytechnic Development Committee (OIPDC) to obtain buy-in and support on OSS R&D from the IPTA and Polytechnics. MOSTI maintains the Malaysian Science and Technology Information Centre (MASTIC) portal which contains lists of Science & Technology research projects, human resource and facilities. The information in the portal is contributed by various research organisations including IPTA. However, this portal has not been effectively utilised as a channel to further increase OSS R&D activities. The MASTIC portal should be promoted by MOSTI to encourage further collaboration on OSS R&D between Public Sector, R&D and business communities. To complement this effort, MOSTI should include a category on OSS research projects, OSS research facilities and OSS developers in the MASTIC portal. Through these collaboration on OSS research projects, it provides a foundation to significantly increase creativity and innovation towards achieving the Vision 2020 goals. 2 Besides commercially driven research or applied research projects, equal emphasis need to be given to basic research in OSS or Computer Science branches, such as generating new knowledge in algorithms, protocols, methodologies and others. The increased wealth of knowledge gained will accelerate growth of a knowledge based society. Page cxxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT No. Key Observations Way Forward 3 The number of IPTA with an OSS Centre is currently still quite low although a circular has been issued by MOHE. More effective channels of engagement with IPTA are needed to drive the OSS R&D initiatives. The OIPDC should organise activities to enhance its visibility among IPTAs and Polytechnics. OIPDC need to create an ongoing engagement with the IPTA to encourage greater interest in OSS R&D activities. With the visibility and engagement, it will help to increase the IPTA's take up rate in providing facilities to support OSS research and development. Table 50: ST4 Key Observations and the Way Forward 5.3 ST6 – Provide Incentives to Prosper the Development of OSS Solutions ST 6 is led by MAMPU and supported by Economic Planning Unit (EPU) and Public Service Department (JPA). ST 6 aims to prosper and increase the development and usage of OSS in the Public Sector by providing financial compensation, public recognition or other benefits used to reward higher levels of performance, growth and new ideas or contribution to the OSS community. There are two activities for the development of ST 6, as follows: • Develop incentives for inculcating growth in OSS usage • Develop incentives and funding programs Page cxxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Action Plan 1. Develop incentives for inculcating growth in OSS usage Status 1.To date a total of 65 submissions have been received for the OSS Case Study Award over 2 years. Impact All the incentives that have been organised shows that there are a growing implementation of OSS in the country. Human capital 2.OpenOffice.org contest development includes received a total of 16 recognising skills to submissions from schools in encourage further growth Putrajaya. and such events have shown that the response 3.24-Hours Web Development was very well received. Contest received a total of 25 teams that consist of 104 developers. 4.MOE in cooperation with MAMPU, Red Hat and other organisations has organised ODF Olympiad 2008 which received participation from 7 schools and 1 college. At international level, Malaysian contestants have won 3 out of 4 categories which was conducted in Hyderabad, India: •SK Bandar Baru Sri Petaling 2 •SMK Sultan Sulaiman Terengganu •Pahang Matriculation College 1.IPTA and Polytechnics have carried out a total of 9 OSS Days/Seminars. Page cxxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 2. Action Plan Status Impact Develop incentives and funding programs 1.MOSTI promotion of available funds includes OSS R&D projects. In 2009, OSS funds under MDeC was a total of RM10 million for 3 categories that also covers R&D development. Promoting the availability of MOSTI funds on OSS will reduce fears that it is difficult to receive funding due to the nature of OSS. OSS provides greater access to high end technology and at a lower cost, that in turn will boost the local R&D and spur Malaysia into a nation of technology producers. 2.MOSTI funding schemes cover OSS R&D projects without any prejudice. Up to December 2009, 45 funds for OSS based projects were distributed. Below are their breakdown according to type of grants; a)Science Fund – 23 b)Techno Fund – 8 c)Content Development Fund 5 d)DAGS – 8 e)Inno Fund – 1 1.MAMPU will work closely with MOSTI and MDeC on their funding/grant schemes. MOSTI and MDeC presented their schemes in 2009 IPP Workshop. MOSTI has also presented their funding scheme to industry during their ST 7 workshop in July 2008. Table 51: ST6 Action Plans and its Status Update Availability of incentives and funding are a main factor for engagement in encouraging OSS industry and wide spread implementation in the Public Sector. Page cxxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 5.3.1 Key Observations and Way Forward ST6 has helped to generate the growth of the OSS industry and OSS community through provision of various incentives such as OSS awards, competitions and research grants. It has greatly assisted to realise one of the enabling environment for establishing the OSS ecosystem. No. Key Observations Way Forward 1 There is very encouraging response for the OSS competitions and awards organised as well as for the grants and funds made available by MOSTI for research projects from Public Sector, R&D and business communities. The OSS competitions and awards can contribute to increasing growth of OSS usage. Therefore, it should be continued and made more attractive to solicit more participation from all communities. All 3 communities, namely Public Sector, R&D and business communities should continue to be invited to participate in every OSS competition and awards in future. With a wider pool of OSS users targeted, it will stimulate greater interest in OSS and encourage more participation to produce innovative and creative OSS solutions. Table 52: ST6 Key Observations and The Way Forward 5.4 ST7 – Optimise Resources By Encouraging Smart Partnership With Relevant Organisations MOSTI is the Lead Agency for ST7 and Participating Agencies consist of MOHE, MOE, IPTA, MDeC, MIMOS and Malaysian Venture Capital (MAVCAP). There are two activities for the development of this strategic thrust as follows: 1. Encourage partnerships with local businesses to commercialize OSS solutions 2. Establish communication channels between Public Sector, Research Bodies, Businesses , Financiers and the Community Page cxxx MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Page cxxxi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Action Plan Status Impact 1.MOSTI Techno Fund scheme has incorporated the collaboration model for the applicant to collaborate with Government research institute or Institute of Higher Learning. Up to December 2009, there are 9 recipients for Techno Fund for OSS based projects. The Government and industry are encouraged to provide better and people friendly services through ICT with the widespread availability of affordable and highly reliable OSS solutions, resources and local support. Improvements will provide better access to information, that will empower the socially and economically marginalised through the development of computer skills. 1. Establish collaboration models for Smart Partnership 2. Encourage partnerships 1.There are a total of 71 with local businesses to registered OSS vendors in the commercialise OSS OSCC E-market place. solutions 2.MOSTI assist in commercialising suitable OSS projects by providing funds for research up to precommercialisation stage (prototyping), such as Science Fund, Techno Fund and InnoFund. a)As of December 2009, there are 32 recipients for Science Fund, Techno Fund or InnoFund. Page cxxxii Moving Malaysia towards a nation of high technology producers to meet the global market. As more local OSS projects are commercialised, Malaysia can conserve its foreign currency reserves, reduce reliance on imports and the need for enforcement on piracy. MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Action Plan 3. Establish communication channels between Public Sector, Research Bodies, Businesses, Financiers and the Community Status Impact 1.MDeC and MOSTI supported by MAMPU organised MSC Malaysia OSCONF 09 with 876 registered delegates from Government, industry and OSS community. The R&D centres and industry will increase commitment to invest in OSS R&D and solutions to meet the demand as the Government being the largest ICT consumer increases in OSS 2.In total, 3 MyGOSSCON adoption. conferences (see details in the Adoption of OSS is MyGOSSCON section) have expanding not only in the been carried out with industry Government but also to support from; the industry as a)MSC Malaysia collaborations through the b)Federation of Malaysian conferences reach the Manufacturers (FMM) masses through members c)Persatuan Industri Komputer of the MSC Malaysia, dan Multimedia Malaysia FMM, PIKOM, MCCM, (PIKOM) ACCCIM and MAICCI on d)Malay Chamber of benefits of OSS. Commerce Malaysia (MCCM) e)The Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM) f)Malaysian Associated Indian Chamber of Commerce & Industry (MAICCI) Table 53: ST7 Action Plans and its Status Update The availability of a self sustaining OSS ecosystem. Industry will tend to commit financial investment when there are strong indicators and support from the Government and this is the same for investment in OSS. 5.4.1 Key Observations and Way Forward Page cxxxiii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT ST7 has relatively achieved little success in forging Smart Partnerships between Public Sector, R&D and business communities. No. Key Observations 1 The collaboration element is not a mandatory criteria in the evaluation of MOSTI's pre-commercialisation grants such as TechnoFund. This situation does not encourage the need for greater partnerships with local business communities. Way Forward Greater emphasis is needed for collaboration with local business communities as a important criteria for future disbursement of grants for commercialisation purposes. This will help to increase and spur more smart partnerships in future. Table 54: ST7 Key Observations and The Way Forward Page cxxxiv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT CHAPTER 6:KEY OBSERVATIONS AND WAY FORWARD 6.1 Building Upon Successful OSS Implementations for Moving Up The e-Government Value Chain Malaysia is ranked high at number 17 out of a total 192 countries by the United Nation's Web Assessment Index. This has seen a rise from the previous ranking of 35 in 2003, prior to the start of this OSS Programme. The rise in ranking was credited by the United Nation's to the websites of the Ministry of Finance, Ministry of Human Resource, and the Social Welfare Department. All of these agencies are using the open source Joomla content management system. The success of these OSS implementation is a good opportunity to build upon an existing global scale success to further enhance Malaysia's national competitiveness. This can be achieved through two approaches: 1. Encouraging the usage of the software and functionalities for other agencies 2. Enhancing the existing implementation by developing new functionalities Some of the functionalities according to the United Nation's Stages of Web Measure Index are outlined in Table 55. Page cxxxv MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT Web Measure Index Functionality Stage II •Archived information (laws, policy documents, etc.) •Site offers news section •Databases (web access to / downloadable statistics) •One stop shop / single window Stage III •Downloadable forms •Submission of online forms •Audio, video feature •Electronic feature Stage IV •Personnel online account •Payment by card Stage V •Encouraging citizen participation •E-mail sign up option •Response time frame indicated for e-mails / forms Table 55: Web Measure Index Functionality As OSS software programs allows the freedom of choice on usage, modification and redistribution, there are potential opportunities that the software that are used in the successful implementations, can be modified to include the additional functionalities, redistributed and usage expanded to other agencies. 6.2 Using OSS As A Cost Efficient Approach for Providing Web Application Services OSS content management and database systems have become popular building blocks for developing web based applications and portals. For example the popular open source Joomla and Drupal content management systems has hundreds of readily available extension modules for adding ecommerce, group ware, form designer, access control, payment gateway, which makes such systems suitable for rapid deployment of applications. The number of implementations for these OSS solutions are expected to grow further to meet the demands for web based applications as the society Page cxxxvi MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT becomes more connected through the internet. The OSCC training, certification and collaboration, for example with IPTA, will further increase the competency of the Public Sector in these areas. Use OSS for rapid deployment of web based applications can give significant amount of savings on foreign proprietary software licensing. The estimated costs savings is RM280,489 based on the components as outlined in Table 56. Web Application Software Components Estimated Proprietary Licensing Cost (RM) Linux Server 14,113 Firewall 27,042 MyNetWatch 14,700 Database Server 70,317 Web Server 6,864 Mail Server 27,042 Content Management System 120,411 TOTAL 280,489 Table 56: Estimated Proprietary License Cost (RM) Estimated cost savings such as the above for common OSS implementations should be included as part of the financial consideration in the OSCC published guidelines besides the technical guides. This will greatly assist Government agencies in the selection of a cost-effective solution that will be fit for purpose. 6.3 Increasing geographic dispersion of OSS implementation sites This Phase II OSS Programme has successfully achieved its goal for Accelerated Adoption. OSS implementations have accelerated across federal and state agencies. With the growing market penetration of broadband Internet services, ICT projects are expected to disperse geographically Page cxxxvii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT across the nation. OSS is expected to continue being an attractive proposition in these ICT projects, particularly for programmes on reducing the digital divide, as there is no client usage restrictions. The number of OSS web servers and applications will continually grow with the exponential growth in broadband Internet subscribers. Physical on-site support will become increasingly challenging as the rate of OSS implementation could quickly out-pace the rate of competency levels that is possible through physical classroom training. This requires leveraging on distance learning, continuous proficiency education, and training providers to enlarge the capacity for human resource development. Collaborative strategies such as through a Panel of OSCC MAMPU Products Service Providers, INTAN EPSA online learning, CTP programme and OIPDC partnership is expected to bear results in enhancing the OSS enabling environment to bridge physical geographic dispersion. Moving forward, this OSS Programme can already focus on more specific initiatives and programs, rather than broad open ended strategies. 6.4 Use of OSS in shared or outsourced services The number of OSS Survey respondents indicating adoption of OSS is 76.8% which is significantly lower than the 96.4% reported by OSCC. Part of this can be attributed to the use of shared or outsourced services by these agencies such as web hosting, where the responding agency is not aware that it is using OSS. For example, the Johor and Terengganu State Governments have provided a web portal which operates on OSS solutions for all its agencies. For the agency, they have not physically implemented any OSS solution but is a user of OSS. This is expected to be a growing trend for shared or outsourced services where the Government can gain costs savings from consolidating hardware, Page cxxxviii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT network infrastructure and operational manpower across agencies. This will afford the Government to further leverage the implementation of on-line services in consolidated data centres without having to increase the infrastructure and manpower in the smaller agencies. New technology such as cloud computing could accelerate this shift. OSS has a distinct advantage on the freedom of usage and lower costs, however this new technological area may see OSS lagging behind in terms of features and support. The OSCC had already set-up an Advanced Virtualisation Facility (AVF) that can be studied for suitability in offering such consolidated services. 6.5 Increasing competency within the agencies towards in-house OSS implementation This BRR report had already noted from the case studies an increasing competency among the larger Public Sector agencies towards in-house OSS implementations. This level of self-reliance competency is expected to result in the accelerated implementation of OSS as it allows the agency to undertake ICT projects within a lower budget and shorter procurement processing. The impact would be an increase in use of ICT for enhancing the delivery of Government services and reducing the outflow of Government expenditure on foreign proprietary software licensing. The highest growth is expected to be in the area of on-line community (G2C) and employee (G2E) type of services. This requires the continuous development of standards and best practices to guide and monitor the deployment, operations and maintenance of OSS implementations. In vendor driven implementations, vendors have a commercial incentive for continuous annual upgrades and subscriptions fees. With in-house implementations, agencies need to be guided for managing its digital assets. Page cxxxix MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT OSCC published guidelines such as MyGIFOSS, Web Application Guidelines and Benchmark Reports need to be consistently applied. This could be implemented in the OSS Case Study Award submissions or extended in the Evaluation Rating criteria. 6.6 Strategic Engagement on OSS Product Development With a good strategic framework of sufficient initiating activity on the ground, the greatest potential of adoption came from follow-up action. With that, OSCC was able to take on continuous challenges interfacing with numerous agencies that requires more issue management and rethinking or workarounds to problems. For example in 2007, OSCC as a follow up from a successful first MyGOSSCON event, contacted agencies that indicated interest to follow-up on exploring initiatives. Personnel from MINDEF, Integrity Institute of Malaysia, MARA, Fisheries Department, MOSTI, Standards Department, Ministry of Home Affairs, Ministry for Women Affairs responded to calls and meetings were held. There is positive outcome where these agencies began to adopt OSS solutions. Such business development and marketing oriented activity among the agencies has proven vital. The above leads to an observation that there is a potential for business development of more unique and versatile OSS products or solutions for the respective agencies. There are strategic user-environments that are more fine-tuned from agency to agency that requires differentiated context of treatment. During reviews, OSCC can refer to the expert community for more contemporary opinion. This can inculcate a culture for continuous improvement and nurture an ecosystem for collaboration between the user, Page cxl MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT developer and business communities. 6.7 Continuous Re-Emphasis on Policy and Practice There is an ongoing task to link between policy and practice. For example, the training schedule seems to emphasise more on products rather than standard policy and practice of OSS. The training would need to involve topics such as OSS community culture or give the attendees a refresher on the OSS Master Plan, role of OSCC and the published policies as part of the standard training module. There is still a high need for awareness and all avenues be it via casual activity such as training should be used. The message of OSS requires a bottom-up word-of-mouth campaign and continuity that is vital for selfreliance and a knowledge-based society. 6.8 Realignment of Strategic Thrust Activities Towards Focused Programs On the whole, the Strategic Thrusts initiatives that started in 2004 has not produced the desired outcomes across the board. Despite several Strategic Thrusts workshops and meetings facilitated by OSCC MAMPU to help the relevant agencies to plan and coordinate the activities, the implementation of these activities did not produce the expected results. Some of the situations that posed issues are procedural such as the situation where the personnel responsible during previous discussions were no longer at the same role or task due to normal job movement or transfer to another agency and no replacement or hand-over was conducted to ensure continuity of ownership. There are achievements in some of the initiatives but collectively, it is not significant enough to achieve the overall objectives. In Phase I of the OSS Master Plan, three (3) of the seven (7) initiatives were completed. In Phase Page cxli MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT II, the remaining initiatives that have not completed are: Strategic Thrust (ST) Descriptions Strategic Thrust 3 (ST3) Train and Develop Human Resources to Support OSS Implementation Strategic Thrust 4 (ST4) Promote Creativity and Innovativeness via R&D to Harness Competitiveness Strategic Thrust 6 (ST6) Provide Incentives to Prosper the Development of OSS Solutions Strategic Thrust 7 (ST7) Optimise Resources by Encouraging Partnership with Relevant Organisation Smart Table 57: Strategic Thrusts - Incomplete Status ST3 is considered to have produced the most results compared to other initiatives. This is mainly due to the commitment displayed by the Lead Agency, MOE and its Participating Agencies and was led by MOE's OSS Steering Committee (JPOSS). Various OSS activities were organised to increase the awareness and adoption of OSS, developing OSS skills of the Public Sector personnel and inclusion of OSS in the syllabus. Although some success have been achieved towards these goals, more needs to be done to effectively engage all stakeholders of ST 3 to strive to achieve greater outcomes that will assist the Government to reduce the digital divide and bring forth the growth of a knowledge based society. Similarly, the ST 6 initiatives led by MAMPU and supported by MOSTI have also produced encouraging results based on the responses received from Public Sector, R&D and business communities to the various activities organised which includes OSS competitions, awards and research grants. These achievements helped to increase the growth of the OSS industry and OSS community towards establishing a strong OSS ecosystem. Nevertheless, more attractive incentives, engagement and coordination are needed with the Public Sector, R&D and business communities to gain their commitment and support in helping to create an effective and resilient OSS Page cxlii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT ecosystem. To date, the ST 4 and ST 7 initiatives have produced relatively little results towards achieving their respective objectives and goals in R&D and Smart Partnerships. The activities carried out were minimal and were hampered by delays and poor monitoring. The lack of priority, focus and continuity of efforts by the lead and participating agencies of these Strategic Thrusts initiatives were the primary reasons for the much delayed implementation and monitoring of activities. These agencies need to map out a clear and concise strategy and plan as well as a more effective coordination between them towards realising the goals of ST 4 and ST 7. Moving forward, the Strategic Thrusts model and approach need to be revamped. The new modal and approach should be formulated and reviewed with all of the lead and participating agencies to identify and rectify the weaknesses and shortcomings. By working together to improve on the model and approach, it will also pave the way to instil a stronger sense of ownership from the lead and participating agencies. It is also essential that the revised model and approach for the Strategic Thrusts initiatives are endorsed by GITIC, which is the highest decision making body for ICT in the Public Sector. Page cxliii MALAYSIAN PUBLIC SECTOR OPEN SOURCE SOFTWARE PROGRAMME PHASE II BENEFIT REALISATION REPORT 6.9 Conclusion This Phase II has surged the Malaysian Public Sector OSS Programme forward towards fulfilling the OSS Programme objectives. Key benefits were achieved with respect to reducing total cost of ownership, reducing vendor lock-in, increasing choice of software usage and increasing interoperability. Beyond the Public Sector, this OSS Programme has engaged and collaborated with the business, research & development communities on reducing digital divide, increasing growth of local ICT industry, increasing growth of OSS user and developer community as well as to increase growth of a knowledge-based society. Despite the achievements of OSCC MAMPU, its role is still essential to ensure continuity of the OSS Master Plan strategies, especially for the newly introduced programmes for strengthening the Malaysian OSS ecosystem towards self sustenance. Page cxliv
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