FY 2013 - Austin Energy

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FY 2013 - Austin Energy
Customer Energy Solutions
Energy Efficiency Programs and Services
November 8, 2013
9am-12pm
Agenda
9:00-9:15
9:15-9:25
9:30-9:45
9:45-10:00
10:00-10:10
10:10-10:20
10:20-10:30
Welcome
Progress to 800 MW and 200 MW Goals
Evaluation, Measurement, & Verification-Cost/Benefit Analysis
Residential
Commercial
Multifamily
ECAD
10:30-10:40 Break
10:40-10:50
10:50-11:05
11:05-11:15
11:15-11:25
11:25-11:35
11:35-11:45
11:45-12:00
www.austinenergy.com
Key Accounts
Green Building
Emerging Technologies/Electric Vehicles
GreenChoice
Solar Program
Evaluation, Measurement, & Verification-Bill Analysis
Closing
2
Welcome
New Division Name
3
www.austinenergy.com
Progress to 800 MW and 200 MW Goals
MW Savings by Year and to Goal
64.1
2008
64.1
2009
52.4
41.2
415.9
46.3
54.3
61.6
2010
2011
2012
2013
2014
Progress to 2020
4
www.austinenergy.com
Progress to 800 MW and 200 MW Goals
Current Solar MW and to Goal
5.7
11.4
2.0
30.0
Commercial
Residential
Municipal & Schools
Webberville
Progress to 200 MW Goal
150.9
5
www.austinenergy.com
Progress to 800 MW and 200 MW Goals
FY 2013 Highlights
AC Check Up Program
ARRA Grant Completion
Better Buildings Grant
Green Building Award
Green Button
Residential Web App
FY 2014 Plans
Additional Web Apps
EV Technologies
GreenChoice Launch
Investigate New Commercial
Offerings
Investigate New Limited
Income Offerings
Low Income Education &
Weatherization
Multifamily Program
Improvements
6
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Evaluation, Measurement &
Verification
Cost Benefit Analysis
Presented by
Norman Muraya
7
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Evaluation, Measurement and Verification
Cost Benefit Analysis
8
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Evaluation, Measurement and Verification
Cost Benefit Analysis
9
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Residential Energy Efficiency
Program Offerings
Presented by
Steve Saenz and Joe Guerrero
10
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Residential Energy Efficiency Program
Offerings
Home Performance with Energy Star®
Rebate, Loan, or Rebate plus Loan (grant funded)
FY 2013
Rebate – 1,819 customers participated, receiving $2,513,451 in rebates
Loan – 13 customers participated, $6,178 in loans provided
Rebate plus Loan – 372 customers participated receiving $903,180 in rebates
and $3.5 million in financing.
3.96 MW saved
FY 2014
Continue Rebate plus Loan option
Fully develop “Trade Ally” initiative
Re-evaluate existing Contractor Handbook and program requirement
Evaluate incentive structure
11
www.austinenergy.com
Residential Energy Efficiency Program
Offerings
Appliance Efficiency Program (AEP)
A/C or Heat Pumps
Package A/C Units
Window Unit A/C
Heat Pump Water Heaters
Ground Source Heat Pumps
Pool Pump and Motor Rebate Program
FY 2013 Customer Participation
3,327 application received and paid
$1.5 Million in rebates and 2.45 MW Saved
FY 2014
Separate appliances from air conditioning equipment
Create “Contractor Handbook” for programs
12
www.austinenergy.com
Residential Energy Efficiency Program
Offerings
Refrigerator Recycling Program
Permanent removal of inefficient refrigerators or freezers
Residential customers receive a fifty dollar ($50) incentive
Multifamily and commercial customers receive a thirty-five ($35) incentive
FY 2013
2,666 refrigerators/freezers recycled
$380,000 in rebates
0.39 MW saved
FY 2014
Design new advertising campaign for all sectors
Bill insert is one of our most effective ways of advertising
Use wrap advertising for AE recycling program on ARCA truck
Promote through direct mail, neighborhood newsletters, CAP brochure, and Austin senior’s
guide
Place posters at bill centers throughout the year and market during summer months
Utilize social media
www.austinenergy.com
13
Residential – Weatherization Assistance
Offerings
Weatherization Services Funding
Austin Energy Weatherization Assistance
Customer Assistance Program (CAP)
Low-Income Weatherization/Rehabilitation Assistance Program (LWRAP)
FY 2013 (July to September 30): Austin Energy
294 homes -energy assessment
268 homes -assigned to a contractor for repairs
93 homes -completed and received a final inspection
14% average annual energy savings per home
FY 2014
$3 million in funding
Goal-serve 848 homes
Coordinating intake process with Travis County
14
www.austinenergy.com
Residential – Demand Response Program
Program includes:
One-way Communication Thermostat installed at no charge to customer
Two-Way Communication Thermostat
− Participant Enrollment Rebate ($85)
− Enables Austin Energy to verify curtailable loads and customer participation
− Electric Water Heater Timers
FY 2013
1,541 timers installed
336 one-way thermostats installed
3,942 two-way thermostats installed
3.79 MW saved
FY 2014
Expand the Power Partner Thermostat Program in 2014
Perform M&V to determine results from summer 2013 and develop new multipliers for the
program
Continue working with vendors, other utilities and agencies to explore thermostat attributes
www.austinenergy.com
15
Commercial Energy
Efficiency
Presented by
Terry Moore
16
www.austinenergy.com
Commercial Energy Efficiency
Commercial Customers
Small Businesses/Non-Profits
Mid to Large Commercial
AE Key Account Customers
Offerings
Small Business Lighting Program
Commercial Rebates + 30% Bonus
Small Business Outreach
Commercial individual energy conservation measures
Demand Response – Load Coop, WH Timers
Marketing
Awareness Campaign – Duration of fiscal year
Develop small business, commercial and trade ally testimonials
Face to face with small business customers
Leverage strategic partnerships and trade allies
www.austinenergy.com
17
Commercial Energy Efficiency
FY 2013 Successes
550 commercial projects
Over 250 small business projects
2 thermal energy storage projects – over 2 MW of savings
FY 2014 Plans
2.9 MW of savings for small business / 13.0 MW of savings for commercial
400 conservation assessments for the Small Business Outreach Program
Partnership with Austin Water, Resource Recovery and Office of Sustainability in SB
Outreach
Leverage Tier 3 ECAD reporting (buildings 10K sq ft to 30K sq ft) in Small Business
Outreach
Research a pilot for A/C Tune Up for small business and mid commercial markets
Research application of Building Performance with Energy Star Program
FY 2014 Challenges
16 MW goal
Smaller projects
Tier 3 ECAD reporting (over 1500 buildings)
18
www.austinenergy.com
Multifamily Rebates
Presented by
Jaime Gomez and Brian Kennedy
19
www.austinenergy.com
Multifamily Rebates
Customer
Primary Customer: Apartment owners and management companies
Secondary Customer: Residents living in multifamily properties (our
customer’s customer)
Major Programs
Duct Diagnostic and Improvements
Window Shading
Roof and Attic Insulation
HVAC Retrofits
Window replacement
Efficient Lighting (lamps and fixture replacements)
Custom Rebates
20
www.austinenergy.com
Multifamily Achievements and Goals
FY 2013
Surpassed goals…again
Energy Returns for multifamily
Focus groups and town hall meetings
Alignment shift to commercial group
Key Accounts rep for multifamily sector
Collaboration with Austin Water Conservation and Austin Resource Recovery
FY 2014
Goals: 3.75 MW and 5,394 MWh Goals
Energy Reduction Partners
Continue collaboration with Austin Water Conservation and Austin Resource
Recovery
Use EES micro-site to recognize participants
Seek and develop new trade allies
21
www.austinenergy.com
Multifamily FY 2014 Challenges
Misperception of rebate beneficiaries
High apartment occupancy
Resistance to change (bundled rebates)
New energy codes
Difficult to reach small properties
22
www.austinenergy.com
Multifamily Marketing Plan
Focus on new Energy Reduction Partners Program
Print media
Events & community outreach
Broadcast media
Social media
Develop strategy for Latino market
23
www.austinenergy.com
ECAD
Presented by
Tim Kisner
24
www.austinenergy.com
ECAD Goals
•
•
•
•
•
•
“Make Austin the leading city in the
nation in the effort to reduce and
reverse the negative impacts of global
warming.”
Increase energy efficiency and
environmental benefits
Reduce CO2 emissions by 365,291
metric tons by 2020
Reduce electric bills for customers
Increase participation in Austin
Energy rebates
Require select single family,
multifamily and commercial/industrial
property owners to perform and
disclose results of an energy audit
25
www.austinenergy.com
All Market Classes
ECAD energy audits and rating
designations completed by market class
since 2009:
• 58% of Single Family Homes
• 66% of Multifamily Properties
• 76% of Tier 1 Commercial
Properties
26
www.austinenergy.com
Next Steps - Single Family
Continue outreach and training
Support GREEN MLS with Audit uploads
Realtor seminars on energy efficiency and ECAD through ABOR
Market efficiency offerings to condos and HOAs
Finalize and implement Energy Auditor web portal
Train energy auditors on new audit tool
Implement new “Dynamic and Compelling” energy audit
Continue to target new home owners with specific offerings based on energy audit
recommendations and Better Buildings financing
27
www.austinenergy.com
Next Steps - Multifamily
Continued, enhanced outreach:
Video to promote compliance and benefits: https://www3.ci.austin.tx.us/ecad/
Outreach and training through the Austin Apartment Association (AAA)
Marketing via downloadable displays and handouts for AAA and Austin Tenants
Council
Energy guides to all 724 multifamily properties with ECAD MF Audits and EUI’s
for Energy Guides
Notification Letter of Energy Use and Tenant Disclosure Form to properties
Coordinate stakeholder efforts
28
www.austinenergy.com
Next Steps - Commercial
Participate in a national Better Buildings project related to energy use data
aggregation
Update the Commercial Energy Use worksheet to assist commercial customers in
gathering their buildings characteristics and space attributes
Update the How to Guide to assist Commercial Customers with benchmarking their
building using the updated Portfolio Manager tool
Send a series of reminder mail-outs to properties subject to the ECAD ordinance
Host a series of ECAD commercial workshops in the spring
Create an FY 2014 reporting link and post it to AE website in February of reporting
year
Use a third party contractor to QA/QC commercial buildings inputs
Continue work with BOMA, AAFAME, IFMA and other organizations to post ECAD
workshops on their websites in addition to the AE's website
29
www.austinenergy.com
Next Steps - CES
Staffing enhancements for ECAD support
Continue marketing, community outreach, stakeholder management, training
workshops, energy use disclosures, expertise with ENERGY STAR® Portfolio
Manager
Coordinate activities with all ECAD customer segments
Standardize reporting requirements
Mine ECAD data for increasing energy efficiency and participation
30
www.austinenergy.com
Break Time
10:30-10:40
31
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Key Accounts
Presented by
Kerri Davis
32
www.austinenergy.com
Commercial & Key Accounts
140 Key Account Customers
~7,000 meters
$350M annual revenue
32% of AE revenue
Key Account Qualification
− $500K - $80M in annual
revenue to Austin Energy
− Customers with complex
service requirements such
as Dual Feed
Other Customer Assistance
− Critical Load
− Primary Service customers
Small-Mid Commercial & National
~35,000 meters
$220M annual revenue
20% of AE revenue
Promote energy efficiency,
GreenChoice®, Load Co-op,
District Cooling
33
www.austinenergy.com
Key Accounts – Business Purpose
Act as single point of contact and maintain superior customer satisfaction
Key Accounts Team ranked 4th in the independent E Source national survey
Enhanced communication
24/7 outage assistance from a Key Account Team member
Assistance with reliability or power quality root cause analysis
Power Improvement Action Committee (PIAC)
Build relationships & make it easer to do business with Austin Energy
Promote the Generation Resource and Climate Protection Plan goals and other
AE products & services:
Energy Efficiency
Load Co-op
GreenChoice®
Solar
ECAD
District Cooling
Infrastructure Rental
34
www.austinenergy.com
Austin Energy Green Building
Presented by
Richard Morgan
35
www.austinenergy.com
Austin Energy Green Building
Austin Energy Green Building is leading the transformation of the building
industry to a sustainable future
AEGB ratings systems and staff evaluate the sustainability of buildings and
provide consultation to builders and project teams on how to make their
homes and buildings more energy and resource efficient, healthier, durable
and have a more positive impact on the community, and apply the lessons
learned through the ratings to improve the efficiency of all buildings in Austin
Single Family Ratings
Multifamily Ratings
Commercial Ratings
Energy Codes – Residential and Commercial
36
www.austinenergy.com
AE Green Building FY 2013 Achievements
Results FY 2013
Demand (MW)
18
Energy (MWh)
46,222
Building Water (not
energy related)
20.8M gal
Construction Waste
23,485 tons
Budget (actual)
$2,144,621
Adoption of 2012 IECC as City
Austin Energy Code
Develop updates to all Green
Building ratings to improve on
New codes
Guadalupe Saldana net zero
Energy homes
ICMA Program Excellence Award for
Community Sustainability
Institute for Market Transformation Standard Bearer Award for
Excellence in Energy Code Compliance
37
www.austinenergy.com
AE Green Building FY 2014
Goals
Demand 18.4 MW
Energy 42,908 MWh
Prepare for 2015 Energy Code
Code changes to meet Zero Energy Capable Homes
Ratings changes to stay ahead of codes
New programs or products
Meet growth challenges
Multifamily ratings units projected to grow 82%
Comm Ratings square footage projected to grow 55%
Single Family ratings projected to grow 20%
Strategies
Contractors
Process efficiencies
38
www.austinenergy.com
Plug-In Electric Vehicle
Program
Presented by
Karl Popham
39
www.austinenergy.com
Programs
Plug-In EVerywhere™
* Under $5/month for unlimited station access;
powered by GreenChoice®
* Rebates for PEV charging at residential, public,
workplace, multifamily, and fleet locations
Department of Energy PEV Grants – Regional
program to encourage PEV adoption and standards
Pecan Street PEV Pilot - Study the largest, non-fleet
PEV adoption in the country
E-Ride Program - Rebates for electric bikes &
scooters
www.austinenergy.com
40
Program Growth - Year over Year
27,039 Plug-In EVerywhere™
charging sessions
Plug-in EVerywhere
Usage
41
www.austinenergy.com
FY 2013 Successes
Workplace Charging program launched
Multifamily Charging program launched
Auto Dealer, Car2go, and fleet program launched
Demand Response Pilot
Strong program growth
CC&B integration for customer PIE billing
SXSW Eco event
Program awards & positive press for the program
All TRC grant deliverables on-time and on (or under) budget
CTFIP grant award & launch
42
www.austinenergy.com
FY 2014 Plans & Challenges
Plans
Meet growing demand for multifamily & workplace
Overall expand PIE network by 20 new stations
Launch new “Plug-In Austin” PEV awareness campaign
Launch DC Fast Charging program
Launch utility level 1 charging program
Go-live with a regional PEV awareness website (grant funded)
Continued charge management research & findings
Challenges
Resource availability to meet strong market growth
Agility is required due to evolving standards, new technologies, and changing
solution providers
Limited competition for PEV charge management providers
43
www.austinenergy.com
GreenChoice®
Presented by
Carol Harwell
44
www.austinenergy.com
GreenChoice®
History
Longest running voluntary renewable energy program in Texas - 2001
Ranked #1 in kWh sold for 9 out of 10 years scored by NREL
Sales aligned with supply sources - Batches
− Pricing based on contract price plus other known delivery costs
− Terms usually 5 – 10 years; based on customer demand and long-term
purchase contracts
GreenChoice charge replaces Power Supply Adjustment charge
Lessons Learned
Customers love fixed prices and long terms
Always new costs introduced after batches priced
Contract costs driven by turbine manufacturing costs, world demand, uncertainty
of Production Tax Credits
Large supplies with high premiums do not sell well
45
www.austinenergy.com
GreenChoice – Sales by Customer
Segment
GreenChoice Sales FY 2013
% of Total Meters
Customer
Segment
# Meters Annual kWh
% of Total Annual kWh
79%
80%
70%
Residential
Small to Midsize
Commercial
6,032
64,492,791
375
129,186,335
Key Accounts
239
340,846,936
60%
50%
40%
30%
20%
10%
0%
41%
36%
994
297,370,165
7,640
831,896,227
13%
5%
3%
Res
COA
16%
8%
Sm/Mid
Key
Com
Customer Segment
COA
46
www.austinenergy.com
GreenChoice – 2014 and Beyond
Surplus supply eliminates the need to price based on individual supply contracts
Pricing based on entire portfolio of energy sources; prices reset each year
Terms no longer tied to supply contracts
SmartCents and BusinessCents
PSA + 1 cent
No contracts
No expiration date
No penalties for getting off
Energizer
12-month contract
Opportunity for recognition from EPA, Austin Business Leaders
Patron
3-year contract
Fixed price – 4.9¢ per kWh
Already interest being shown by residential and commercial customers
47
www.austinenergy.com
Solar Program
Presented by
Tim Harvey
48
www.austinenergy.com
AE Solar Goal - 200 MW by 2020
Needed to Reach Goal
(MW-ac), 150
Commercial, Installed and
in Progress
(MW-ac), 5.73
Residential, Installed and
in Progress
(MW-ac), 11.39
Webberville, 30
www.austinenergy.com
Municipal and Schools,
Installed and in Progress
(MW-ac), 2
Solar Program Budget
FY 2013 Participation
719 customers
$7.88 million in rebates
3.5 MW
Inception to Date Participation
2,629 customers
$34.3 million in rebates
9.9 MW
FY 2014 Budget= $11.3 million
Residential Rebate ($6.0 million)
Commercial PBI ($1.4 million)
Solar Water Heater Rebate ($0.1 million)
Community Solar ($3.8 million)
50
www.austinenergy.com
Residential Rebate
Residential Rebate $1.50/Watt
Residential Solar Rate $0.107/kWh
Average Installed Cost YTD $3.67/Watt
Inception to Date Participation
2,629 customers
$34.3 million in rebates
9.9 MW
51
www.austinenergy.com
Residential Activity
$8
Supply Chain
$6
Installed
Cost ($)
Rebate and
FTC ($)
$5
Implementation
Constraints
$7
20
VOS
15
$4
10
$3
$2
5
$1
$-
0
FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2013 FY13 Q3
Q1
Q2
& Q4
(with
&1.50
Rebate)
Fiscal Year
www.austinenergy.com
Payback (Yr.)
Rebate and Installed Cost ($)
25
Commercial Solar Programs
Commercial PBI $0.12 per kWh
Average Installed Cost YTD $3.32/Watt
FY 2013 Participation
– 19 customers
– $143,792 in PBI
– 0.9 MW
Inception to date projects
– 141 customers
– $6.33 million in PBI and Rebate
– 2.3 MW
53
www.austinenergy.com
Commercial Program Statistics
Performance Based Incentive (PBI) History
$5.68
$5.05
Changed Cap
to 200 kW
$4
$3.66
12
10
8
$3.38
$3.16
$1
$0.12/kWh
4
$0.14/kWh
$2
$0.14/kWh
6
$0.14/kWh
$3
$0.14/kWh
Installed Cost ($)
$5
Installed Cost ($)
Rebate ($)
2
0
$FY 2010
www.austinenergy.com
FY 2011
FY 2012
FY13 Q1 & FY13 Q3 &
Q2
Q4 (with
&1.50
Rebate)
Fiscal Year
IRR %
$6
Solar Projects Locations
55
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Evaluation, Measurement &
Verification
Presented by
John Trowbridge
56
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Evaluation, Measurement, & Verification
Energy Savings Approximation
Five Day Moving Average of Daily kWh Modeled and Actual
57
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Evaluation, Measurement, & Verification
15 Minute Load Profile for Power Partner
www.austinenergy.com
Moving Forward to 800 MW
59
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Customer Energy Solutions
Exciting FY 2014 ahead of us
Anticipating new programs for several of our customer groups
Launching of a new GreenChoice with more emphasis on residential
customers
Looking forward to the benefits of the education component of the
Home Energy Assistance Program
Expecting new gains in solar production and energy savings
Expanding reach of web app
Exploring new avenues of energy savings through behavioral
programs
Predicting greater efforts to meet customers energy efficiency needs
60
www.austinenergy.com
Contact Us
City of Austin - Austin Energy
Customer Care Center
721 Barton Spring Rd.
Austin, Texas 78704-1194
p. 512.494-9400
e. [email protected]
Twitter
Thank You!
@austinenergy
Facebook
facebook.com/austinenergy
61
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