Long-Term Housing Directory for Henderson - Land-of

Transcription

March2012
TableofContents
Introduction .......................................................................................................................................................................1
HowtoUsetheGuide.....................................................................................................................................................................2
NursingHomes
Definition..................................................................................................................................................................3
Cost .......................................................................................................................................................................3
HowtoApply.............................................................................................................................................................3
LifeintheNursingHome..........................................................................................................................................4
AssistedLiving
Definition..................................................................................................................................................................5
AdultCareHomesandFamilyCareHomes
Definition..................................................................................................................................................................5
Cost .......................................................................................................................................................................5
HowtoApply.............................................................................................................................................................6
LifeinanAdultCareHome.......................................................................................................................................6
MultiunitAssistedHousingwithServices
Definition..................................................................................................................................................................7
Purpose/Meals........................................................................................................................................................7
Cost ....................................................................................................................................................................... 7
TypesofResidents....................................................................................................................................................7
ContinuingCareRetirementCommunities
Definition..................................................................................................................................................................8
IndependentLiving(Rental)CommunitiesforSeniorsandDisabled
Definitions................................................................................................................................................................. 9
SelectingaLong-TermCareFacility...............................................................................................................................................10
WhattoLookforWhenVisiting....................................................................................................................................................10
ChecklistforChoosingaNursingHome........................................................................................................................................11
WhattoLookforWhenChoosinganAssistedLivingFacility.......................................................................................................13
SelectingaContinuingCareRetirementCommunity...................................................................................................................15
ResidentRights .....................................................................................................................................................................16
FacilitieswithSpecialCareUnits...................................................................................................................................................17
RegionalResources .....................................................................................................................................................................18
Buncombe County (BC)
BCNHMap..............................................................................................................................................................19
NursingHomes.......................................................................................................................................................21
BCACHMap............................................................................................................................................................31
AdultCareHomes...................................................................................................................................................33
BCFCHMap............................................................................................................................................................43
FamilyCareHomes.................................................................................................................................................45
CCRC,IndependentLivingMap..............................................................................................................................59
ContinuingCareRetirementCommunities(CCRC)................................................................................................61
IndependentLivingCommunitiesforSeniorsandDisabled..................................................................................64
Resources................................................................................................................................................................69
Henderson County (HC)
HCNHMap.............................................................................................................................................................71
NursingHomes.......................................................................................................................................................73
HCACHMap............................................................................................................................................................79
AdultCareHomes...................................................................................................................................................81
Henderson County (HC) continued
HCFCHMap............................................................................................................................................................89
FamilyCareHomes.................................................................................................................................................91
MultiunitHousing,CCRC,IndependentMap................................................................................................................................95
MultiunitAssistedHousingwithServices.....................................................................................................................................97
ContinuingCareRetirementCommunities(CCRC).......................................................................................................................99
IndependentLivingCommunitiesforSeniorsandDisabled.......................................................................................................100
Resources..............................................................................................................................................................103
Madison County (MC)
MCNHMap..........................................................................................................................................................105
NursingHomes.....................................................................................................................................................107
MCACHMap.........................................................................................................................................................109
AdultCareHomes.................................................................................................................................................111
MCFCHMap.........................................................................................................................................................113
FamilyCareHomes...............................................................................................................................................115
IndependentLivingMap.......................................................................................................................................117
IndependentLivingCommunitiesforSeniorsandDisabled................................................................................119
Resources..............................................................................................................................................................120
Transylvania County (TC)
TCNHMap............................................................................................................................................................121
NursingHomes.....................................................................................................................................................123
TCACHMap..........................................................................................................................................................125
AdultCareHomes.................................................................................................................................................127
TCFCHMap...........................................................................................................................................................129
FamilyCareHomes...............................................................................................................................................131
MultiunitHousingMap.........................................................................................................................................133
MultiunitAssistedHousingwithServices............................................................................................................135
IndependentLivingCommunitiesforSeniorsandDisabled................................................................................136
Resources..............................................................................................................................................................137
Index ...................................................................................................................................................................139
Advertisements ...................................................................................................................................................................143
Introduction
Everydayinourcommunitydisabledorolderpeopleandtheirfamiliesarefacingthechallengeoffindingaccessibleand
affordablelong-termcareservices.Thisdirectoryisdesignedtohelpthemintheirsearch.Itprovidesup-to-dateinformation
onresidentialsettingsforseniorsanddisabledpersonsavailableinourcommunity.Thisinformationissubjecttochangeand
islistedwiththatunderstanding.
Manycitizensareunawareofthegreatvarietyofsocialandhealthservicesthatareavailable.Untilsuddenillnessorchronic
disabilityforcesustoseekthemout,wemaynotbefamiliarwiththeopportunitiesthatexistinourcommunities.This
directoryoffersaplacetostartthesearchforlong-termcareservices,andgivesindividualsandtheirfamiliesachanceto
planfortheirpresentandfutureneeds.Thedifferenttypesoflongtermcareresidentialsettingsarediscussedtoassistyou
inidentifyingthekindofcareyouneed.
ThisdirectorywasdevelopedbytheLand-of-SkyRegionalCouncilAreaAgencyonAgingOmbudsmanProgram.Regulations
requirethatOmbudsmenworkasadvocatesforresidentsoflicensedfacilities.Thisislimitedtoresidentsofnursinghomes
andadultcarehomes.Thisdirectorywasexpandedtoincludeothertypesoflongtermcarehousingthatmayormaynot
offeradditionalservices.Pleasecallusat(828)251-6622toobtaincopiesorgotoourWebsite:www.landofsky.org
Barbara Hinshaw
LeadRegionalLong-TermCareOmbudsman
BuncombeandTransylvaniaCounties
[email protected]
Terry Collins
RegionalLong-TermCareOmbudsman
HendersonandMadisonCounties
[email protected]
Lee Ann Smith
RegionalLong-TermCareOmbudsman
BuncombeCounty
[email protected]
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How To Use The Guide
Factsaboutlocallongtermcarefacilitiesandsenior/disabledrentalhousingareincludedtohelptheconsumerlearnabout
andcompareavailableoptions.Carehasbeentakentoensureaccuracy;however,changesarefrequent.Consumersare
encouragedtocontactthecommunitylisteddirectlytoverifyandupdateinformation.HousingisorganizedbytheCounty
beginningwithBuncombe,thenHenderson,MadisonandTransylvania.Pagesarecolorcodedtohelpyoufindallhousing
of a particular type efficiently. Nursing Homes are the purple section. Assisted Living / Adult Care Homes are the green
sectionandFamilyCareHomesarethegraysection.MultiunitAssistedHousingwithServices,CCRC’s,IndependentLiving
CommunitiesandAdditionalResourcesareinthebluesection.
Notations:
√
Indicatesaspecificserviceisavailable
$
Indicatesanadditionalfeecharged
ACH AdultCareHome
CCRC ContinuingCareRetirementCommunity
FCH FamilyCareHome;6orfewerresidents
HA
HomefortheAged;licensedadultcarehomeprovidingassistancewithactivitiesofdailyliving;commonly
referredtoasresthomesorassistedliving.There may be HA beds in a nursing facility.
MAHS
MultiunitAssistedHousingwithServices
N/A Informationwasnotapplicable
NF
Nursingfacility;licensedfacilitiesofferingregularnursingservicesandotherhealthservices.
SCU SpecialCareUnitinalicensedadultcarehome.
SN
SkilledNursing
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Nursing Homes
Nursinghomesprovidecaretopersonswhoarechronicallyillorrecuperatingfromanillnessorinjuryandneed24hour
nursingcareandotherhealthservicesbutnothospitalization.Theyusuallyproviderehabilitationprograms,assistancewith
personal care, social activities, supervision, and basic room and food services. Nursing homes are licensed by the North
CarolinaDivisionofHealthServiceRegulationandmostarecertifiedforMedicareorMedicaidreimbursement.
Nursinghomeshaveanadministratorwhohastheresponsibilityofmanagingthefacility.AlicensednurseservesasDirector
ofNursing(DON)andsupervisestheresidents’personalcare.CertifiedNursingAssistants(CNA’s)provideroutinecare.The
numberofCNA’sondutydependsonthenumberofresidents.Socialworkers,activitycoordinators,physicaltherapistsand
dietarystaffprovidespecificservicesinthefacility.
TheDivisionofHealthServiceRegulation(DHSR)isapartoftheNorthCarolinaDepartmentofHealth&HumanServices
(DHHS).DHSRinspectionsareconductedannuallyandcomplaintsareinvestigatedwhenreported.Facilitiesthataccept
residentsreceivingMedicaidandMedicarearecertifiedbytheDivisionofMedicalAssistance(DMA)andmustposttheir
inspectionreports.TheWesternRegionalOfficeoftheDivisionofHealthServiceRegulationislocatedinBlackMountain,
(828)669-3373.
Under North Carolina’s Nursing Home Bill of Rights, all residents are to be treated with respect, consideration, and full
recognitionofpersonaldignityandindividuality.TheRegionalLong-TermCareOmbudsman(anadvocatefortheresidents)
andyourlocalNursingHomeCommunityAdvisoryCommitteeworktoseethattheserightsarerespected.
The Cost of Nursing Homes
Thecostofnursinghomecareoftenseemsoverwhelmingtotheresidentandhis/herfamily.Facilitiestypicallycharge$3700
-$6000permonth.Thiscostcovers24hournursingcare,mealsandmostservices.Mostfacilitieswillchargeadditional
monthlyfeesforaprivateroom.ResidentsreceivingMedicaiddonotpayanadditionalfeeforlaundryservices.Askthe
appropriatefacilitypersonnelaboutthesecostsandcharges.
Over70percentoftheresidentsinnursinghomesreceiveMedicaid–anentitlementprogramforthosewithlimitedincomes
andresources.OftenresidentsenterafacilitywiththeirownresourcesandthenconverttoMedicaidwhentheirpersonal
fundsarespent.AprivatepayresidentmaynotbedischargedfromafacilitycertifiedtoserveMedicaidresidentsonly
becauseheorsheneedsMedicaidtoreimbursethefacility.Medicaidreimbursesfacilitiesforthe“costofcare”(which
includeswheelchairs,medicaltransportation,bandages,etc.).Residentsshouldinquireaboutthecostsassociatedwiththeir
carebeforetheypayforadditionalservicesfromtheirownfunds.CalltheMedicaideligibilityworkerattheDepartmentof
SocialServicesifyouhavequestionsaboutwhatMedicaidcoversandtoseeifyouareeligible.
Fewpeopleinnursinghomes(lessthan5percent)arecoveredbyMedicare-afederalhealthinsuranceprogram.Medicare
onlypaysforspecificneedsandproceduresandforalimitedperiodoftime.Aphysicianmustcertifytheresident’smedical
careneeds.TheresidentisevaluatedonadmissionandadeterminationismadethenaboutMedicarecoverage.Currently,
Medicaremaycoverupto100daysofnursinghomecare;however,theresidentisresponsibleforaco-paymentafterthe
20thdayofMedicarecoverage.Thisco-paymentamountchangesannuallyandisapproximately20%.Iftheresidenthas
aMedicaresupplementalpolicytheco-paymentmaybecovered,aslongasthephysiciandeterminesthattheindividual
continuestoneed“skilledcare.”
Someolderadultshaveinsurancepoliciesthatwillcoversome,ifnotall,ofthecostsofnursinghomecare.Thesepolicies
shouldbereadcarefullytodeterminewhatlevelofcareiscovered.Veteransmayalsobeeligibleforassistancefromthe
Veteran’sAdministration.Askifthefacilityhandlesinsurancebilling.ResidentseligibleforMedicaidwillreceiveasmall
PersonalNeedsAllowancetopurchasepersonalitems.Mostfacilitieschargetheprivatepaydailyrateto“holdthebed”
shouldtheresidenthavetobehospitalized.
How to Apply for a Nursing Home
TheAdmissionCoordinatorofthenursinghomewillassesstheapplicant’smedicalandsocialneedsandwillprovidethe
necessary forms. A contract will include the cost of care and other services. All residents entering a nursing home are
requiredtohaveanFL-2formcompletedbytheirphysician.ThisFL-2formmaybeobtainedfromtheCountyDepartmentof
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SocialServices,thephysician,orfromthenursinghomeitself.
Anindividualcareplanwillbedevelopedtomeettheresident’smedicalandsocialneeds.Theresidentandfamilymembers
shouldbeinvolvedinthecareplanningatthetimeofadmissionandthereafterattheresident’squarterlycareplanning
meetings.
Life in the Nursing Home
Residentsinfacilitiesshouldbeallowedandencouragedtoparticipateintheactivitiesofday-to-daylifeasmuchasthey
areable.AResident’sCouncilprovidestheopportunityforresidentstohaveinputintotheactivitiesofthefacility.Family,
friends,colleagues,andchurchmembersshouldbeencouragedtovisittheresidentandcontinuetherelationshipsthat
theyhavehadinthepast.Iftheresidentorthefamilyhasaconcern,he/sheshouldfeelfreetodiscusstheissuewiththe
Administrator.
ManyfacilitiesencouragefamilyinvolvementwithfamilynightsandFamilyCouncilmeetings.Residentswhoareprivate
paymayleavethenursinghometovisittheirfamiliesaslongasthedailyrateispaidatthenursinghome.Thosereceiving
Medicaidareallowedtotake60daysoftherapeuticleaveperyeartovisittheirfamiliesiftheyaremedicallyapproved.
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Assisted Living
InNorthCarolina,anassistedlivingresidenceisdefinedbytheDivisionofHealthServicesRegulations(DHSR)as“Anygroup
housingandservicesprogramfortwoormoreunrelatedadults,bywhatevernameitiscalled,thatmakesavailable,ata
minimum, one meal a day and house-keeping services and provides personal care services directly or through a formal
written agreement with one or more licensed home care or hospice agencies.” The Division may allow nursing service
exceptionsonacase-by-casebasis.Settingsinwhichservicesaredeliveredmayincludeself-containedapartmentunitsor
singleorsharedroomunitswithprivateorareabaths.”
Therearethreetypesofassistedlivingresidences:adultcarehomes,adultcarehomesthatserveonlyelderlypersons,and
multiunitassistedhousingwithservices.Asusedinthissection,“elderlyperson”means:
a.Anypersonwhohasattainedtheageof55yearsorolderandrequiresassistancewithactivitiesofdailyliving,housing,
andservices,or
b.AnyadultwhohasaprimarydiagnosisofAlzheimer’sdiseaseorotherformofdementiawhorequiresassistancewith
activitiesofdailyliving,housing,andservicesprovidedbyalicensedAlzheimer’sanddementiacareunit.
Adult Care Homes and Family Care Homes
AdultCaremaybetheanswerfortheolderpersonwhoisnotabletoliveindependently,butwhodoesnotneednursing
homecare.Commonlyreferredtoas“RestHomes”or“AssistedLiving”,AdultCareHomesarelicensedbytheNCDHSRto
provideassistancewithactivitiesofdailyliving(ADL).
TwotypesofAdultCareHomesservedisabledandolderadults:
FamilyCareHomes(FCH)aresmallhomesthatprovidecareforuptosixpeopleinafamily-likesetting.Thesehomesare
oftenfoundinresidentialcommunitiesandhavearound-the-clockorlive-instaffthatpreparemeals,supervisemedications
andprovidehelpwithdressingandotherneeds.
LargeAdultCareHomes(ACH)orHomesfortheAged(HA)servesevenormorepeople.They,too,provideassistancewith
meetingtheresidents’dailyneeds,andtheyhavestaffonduty24hoursaday.SomenursinghomeshaveHomefortheAged
bedsonsiteforthosewhodonotneednursingcare.Often,theseHAresidentshavepriorityforthenursinghomebedsif
theneedarises.
AdultCareHomeshaveanadministratorwhoisresponsibleformanagingthefacilityandasupervisor-in-charge(SIC)who
overseesresidentcare.Aidesprovideassistancetotheresident.Thenumberofaidesondutyisdeterminedbythenumber
ofresidents.Licensednursesarenotrequiredinadultcarehomes,althoughsomehavenursesonduty.
SpecialCareUnits(SCU)forpersonswithAlzheimer’sdiseaseorrelateddisordersmeansanentirefacility,wingorhallway
withinanadultcarehomeseparatedbycloseddoorsfromtherestofthehome,oraprogramprovidedbyanadultcare
home,thatisdesignatedoradvertisedespeciallyforspecialcareofresidentswithAlzheimer’sdiseaseorrelateddisorders.
Refertopage17foralistofSpecialCareUnitsintheLand-of-Skyregion.
TheCountyDepartmentofSocialServicesmonitorsAdultCareHomesatleastbi-monthlyandmaybecontactedifaresident
orfamilymemberhasaconcernorcomplaintaboutthecarebeingprovided.UnderNorthCarolina’sAdultCareHome
BillofRights,allresidentsaretobetreatedwithrespect,considerationandfullrecognitionoftheirpersonaldignityand
individuality.TheRegionalLong-TermCareOmbudsmanandthelocalAdultCareHomeCommunityAdvisoryCommittee
worktoseethattheserightsarerespected.
The Cost of Adult Care Homes
Thecostofadultcarevariesfromfacilitytofacility,rangingfrom$1200-$6000amonth.Thisincludesthreemealsdaily,
activities,transportationtomedicalappointments,laundry,personalcareandthesupervisionofmedicationadministration.
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A few facilities require an additional entry fee. For those on limited incomes, State/County Special Assistance (SA) may
helpcoverthecostofadultcarehomes.Anindividual’sownincomeisappliedfirsttothemonthlycostofcare,thenSA
supplementsthisincomeuptotheNCmaximumadultcarehomepaymentrate.ResidentsreceivingSpecialAssistance
receiveasmallPersonalNeedsAllowance($66)monthlytocoverthecostofpersonalitems.ContactyourlocalDepartment
ofSocialServicestofindoutifyouareeligible.
SomeAdultCareHomesonlyaccept“privatepay”residentswhoareabletocoverthecostofcarethemselves.Othersaccept
thosewhoareprivatepayaswellasthosewhoreceiveSpecialAssistance.Somefacilitiesincreasetheprivatepayratesas
additionalpersonalcareisneeded.Allservicesprovidedinthemonthlyrateshouldbeincludedinthecontract.Aresident
receivingSAshouldnotbechargedforadditionalservices.
How to Apply for Adult Care Homes
AllpeopleapplyingforadmissionintoanAdultCareHomearerequiredtohaveanFL-2form;aphysicianauthorizedmedical
formdescribingtheresidents’carerequirements.Thisformmaybeobtainedfromthefacilityadministrator,apatient’sdoctor
ortheCountyDepartmentofSocialServices.IfState/CountySpecialAssistanceisneeded,thepersonseekingassistance
appliesattheDepartmentofSocialServicesinthecountywherehe/shelives.Otherwise,theresidentandthefacilitysimply
enterintoacontractualagreement.Somefacilitiesrequireadeposit.
Aguardianmustsignthecontractforresidentswhohavebeendeclaredlegallyincompetent.
Life in an Adult Care Home
Thedailyroutineinadultcarehomesshouldresemble,asmuchaspossible,routinesfollowedwhenlivingindependently.
Activitiesareofferedandresidentsareencouragedtoparticipate.Someresidentsareabletoleavethehomeontheirown.
Mostareabletoparticipateinorganizedactivitiesoutsideofthehomesuchasoccasionalshoppingtrips.
Uponadmission,thehomewillprovidetheresidentwithacopyofitspoliciesonsmoking,visitationandothermatters.
Privatepayresidentsmayleavethefacilitytovisitwiththeirfamiliesastheywish.ThosewhoreceiveSpecialAssistancemay
leaveforupto30daysatatime.
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Multiunit Assisted Housing with Services
“Multiunit Assisted Housing with Services (MAHS)” means an assisted living residence in which hands-on personal care
servicesandnursingserviceswhicharearrangedbyhousingmanagementareprovidedbyalicensedhomecareorhospice
agency,throughanindividualizedwrittencareplan.Thehousingmanagementhasafinancialinterestorfinancialaffiliation
orformalwrittenagreementwhichmakespersonalcareservicesaccessibleandavailablethroughatleastonelicensedhome
careorhospiceagency.Theresidenthasachoiceofanyprovider,andthehousingmanagementmaynotcombinecharges
for housing and personal care services. All residents, or their compensatory agents, must be capable, through informed
consent,ofenteringintoacontractandmustnotbeinneedof24-hoursupervision.Assistancewithself-administrationof
medicationsmaybeprovidedbyappropriatelytrainedstaffwhendelegatedbyalicensednurseaccordingtothehomecare
agency’sestablishedplanofcare.Multiunitassistedhousingwithservicesprogramsarerequiredtoregisterannuallywith
theDivisionofHealthServiceRegulationandprovideadisclosurestatement.Thedisclosurestatementisrequiredtobea
partoftheannualrentalcontractthatincludesadescriptionofthefollowingrequirements:
a.Emergencyresponsesystem;
b.Chargesforservicesoffered;
c.
Limitationsoftenancy;
d.Limitationsofservices;
e. Residentresponsibilities;
f.Financial/legalrelationshipbetweenhousingmanagementandhomecareorhospiceagencies;
g.Alistingofallhomecareorhospiceagenciesandothercommunityservicesinthearea;
h.
Anappealsprocess;and
i.Proceduresforrequiredinitialandannualresidentscreeningandreferralsforservices.
Purpose / Meals for Multiunit Assisted Housing
ThepurposeofMultiunitAssistedHousingwithServicesistoprovidehousingandassistwithcoordinationofpersonaland
health care services through licensed home care agencies. No resident monitoring or supervision is provided by facility
staff. Likeanyindependent apartment setting,a multiunitassisted housing with services tenant commonly signs alease
agreementandpaysmonthlyrent.Multiunitassistedhousingwithservicesmaybehousingwithorwithoutsubsidized
rent.Supportiveservicesareoptionaltotheresident,andtheresidentmusthaveachoiceofcareproviders.Paymentsfor
personalornursingcaremaynotbecombinedwithchargesforhousing.Onetothreemealsperdayareprovidedaccording
toindividualcontractforservicesagreement.
The Cost of Multiunit Assisted Housing
NotethatMedicare,MedicaidandState/CountySpecialAssistance(SA)doesnotcoverthecostoflivinginmultiunitassisted
housingwithservices.These residences are strictly private pay. However,theprovisionofpersonalandmedicalcaremay
becoveredbylongtermcareinsuranceorNCHomeandCommunityCareBlockGrant,Medicare,orothermedicalinsurance
iftheservicesmeetcoveragerequirementsofthespecifiedinsurancecompany.
Types of Residents in Multiunit Assisted Housing
Itisassumedthatallresidentswillbeindependentenoughtoarrangefortheprovisionoftheirpersonalcareorhavean
agentactingintheirbehalf;willbecompetenttosignaleaseagreement;andwillnotrequire24hoursupervision.
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Continuing Care Retirement Communities (CCRC)
Continuing Care Retirement Communities (CCRC) offer an attractive living alternative for retirement age individuals and
couples.Alsoknownascontinuingcarefacilitiesandlife-carecommunities,thesecommunitiesdifferfromotherretirement
optionsbyprovidinghousingandhealth-relatedserviceseitherforlifeorforaperiodinexcessofoneyear.“Continuing
Care”isdefinedbyNorthCarolinaGeneralStatutesas,“...thefurnishingtoanindividual,otherthananindividualrelatedby
blood,marriage,oradoptiontothepersonfurnishingthecare,oflodgingtogetherwithnursingservices,medicalservices,or
otherhealthrelatedservicespursuanttoanagreementeffectiveforthelifeoftheindividualorforaperiodlongerthanone
year.”Generally,prospectiveresidentsmustbecapableofindependentlivingwhentheyenterthecommunity.
ThetypicalCCRCprovidesindependentaccommodationsthatmayincludefullorefficiencyapartments,villas,orcluster
homesaswellascommunitydining,socialandrecreationalareas,andawiderangeofservicesincludingmeals,housekeeping,
transportation, andhealth-relatedservices.InNorthCarolina,CCRCsoffereithernursinghomeoradultcarehomelevelof
care,andmayprovideboth.Dependingontheindividualcommunity,theseaccommodations,activities,andservicesmay
bepaidforinamonthlyfeeorpurchasedasneeded.Usuallyasubstantialentrancefeeischargedinadditiontomonthly
fees.Entrancefeescanbenon-refundable,partiallyrefundable,orfullyrefundable.ThemajorityofCCRCsareprivatepay,
althoughafewhavesomesubsidizedunits.
Continuingcarecommunitiestypicallyofferone(ormore)offourtypesofagreementsorcontracts,asdefinedbelow:
Extensive, or life care, contracts provide independent living and health-related services in exchange for a price, usually
consistingofanentranceandmonthlyfees.Noadditionalfeesaregenerallyrequiredasonemovesfromonelevelanother.
Modifiedcontractsprovideindependentlivingandaspecifiedamountofhealth-relatedservicesinexchangeforanentrance
feeandmonthlyfees.Health-relatedservicesareprovidedatasubsidizedrateorarefreeforaspecifiednumberofdays.
Fee-for-servicecontractsprovideindependentlivingandguaranteedaccesstohealth-relatedservicesinexchangeforan
entrancefeeandmonthlyfees.Health-relatedservicesareprovidedatthegoing,fullperdiemrate.
Equity contracts involve an actual real estate purchase, with a transfer of ownership of the unit. Health-related service
arrangementsvary.
BecauseCCRCsincludecontractualrequirementswhere,forcertainfees,thefacilityagreestoprovidehealthcarecoverage
overagivenperiodoftime,theyareconsideredaninsuranceproductandareregulatedbytheNCDepartmentofInsurance.
TheyarealsolicensedbythestateDivisionofHealthServiceRegulationfortheadultcarehomeornursinghomelevelof
caretheyprovide.
FormoreinformationoradditionalquestionsregardingCCRC’s,contacttheNorthCarolinaDepartmentofInsuranceat:
1-800-546-5664(NConly)
1-919-807-6750
www.ncdoi.com/fed/se/fed_se_home.asp
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Independent Living (Rental) Communities for Seniors and Disabled
Housingforolderadults,orretirementhousing,doesnotalwaysfitneatlyintocategories.Definitionsareoftenconfusing.
Termssuchas“retirementcommunity”areusedtodescribeawiderangeofverydifferenthousingarrangements.New
combinations, services and financial arrangements are emerging rapidly, creating new models that may not easily fit a
standarddefinition.
Inthissectionofthedirectory,forRegionB,wehaveattemptedtoincludeindependentlivingcommunitiesthatarerented
onamonthlybasis,limitedtoresidentsofacertainageordisability,andthatmayormaynotofferadditionalservicessuch
asmeals,transportation,housekeeping,etc.Underthenameofeachcommunity,inthe“rent”category,youshouldbeable
todetermineifthecommunityissubsidized,acceptsSection8,orisprivatepayonly.
Belowaresomecommontermsanddefinitionsusedforelderlyindependentlivinghousing.BecausemanyofNorthCarolina’s
developmentsandfacilitieshavewaitinglists,particularlyformoderatelypricedandsubsidizedhousing,itiswisetoplanwell
inadvancetotheextentpossible.
Elderlyapartmentincludesmanytypesofapartmentsthatarespecificallyintendedforolderpersons,orelderlyanddisabled.
Suchapartmentsmayhavespecialfeaturesorservicesforolderresidents,ormaybeexactlylikeanyotherapartmentbuilding
exceptfortheagerestriction.Theseapartmentsmaybeinpublichousingorothersubsidizedhousing,ortheymaybeprivate
pay.
Congregatehousingisatypeofelderlyapartmentswheresupportiveservicesareavailable,includingtheopportunityfor
residentstohaveatleastonemealperdayinacentraldiningarea.Ideally,servicesaretailoredtotheindividual’sneeds
includingrecreationalandsocialactivities,specialdiets,housekeeping,laundryandtransportation.Theterm“congregate
housing”isusedtodescribeawiderangeofindependenthousingwhereservicesmayvaryconsiderably.Suchhousingmay
besubsidizedorprivatepay.
Publichousingarefederally-supportedhousingunitsoperatedbylocalpublichousingauthorities.Familiesorindividualspay
30percentoftheirincomesinrent.Unitsmayormaynotbespecificallydesignatedelderlyapartments.
Subsidized housing includes a group of housing programs for low-income people. In many, residents pay 30 percent of
theiradjustedincomeforrent.Otherschargethesamerentforallunitsofthesamesize,butrentsarelowerthanthatin
comparableprivatehousing.Unitsmayormaynotbedesignatedaselderlyapartments.
Section8VouchersarearentalassistanceprogramoftheU.S.DepartmentofHousingandUrbanDevelopment(HUD).These
vouchersenablelow-incomepeopletorentadwellingoftheirchoiceinthecommunityifitmeetscertainstandardssetby
HUD.TheyareprovidedtoeligibleindividualsthroughthelocalpublichousingauthorityandHUDpaysaportionoftherent
basedonthetenant’sincome.Vouchersareavailabletoadultsofallagesandinmanycommunities,therearewaitinglist.
AdultCommunitiesaredesignedtoattractactiveretireesbyofferingsocialactivities,recreationalfacilities,andservicesof
interesttothoseofretirementage.Thesedevelopmentsmightconsistofsingle-family(detached)dwellings,manufactured
(mobile)homeparks,townhomes,apartmentsandothertypesofdwellings.
“Naturallyoccurringretirementcommunities”arecommunitiesthatarenotdesignedspecificallyforanolderpopulationbut
stillhaveamajorityofolderresidents.Theymayattractolderadultsforvariousreasons,includingtheirlocation;services
andamenitiesofinterest;nearnesstohealthcare,shoppingandotherservices;affordability;andeaseofupkeep.Some
aresimplycommunitiesofmostlyolderadultswherelong-termresidentshave“agedinplace.”Theseoftenarenotformal
retirementlivingarrangements.
Sharedhousingcanbedescribedintwobasictypes:sharedgroupresidencesandhome-sharing.Sharedgroupresidences
arethoseinwhichnoneofthepeoplelivingthereownthedwelling,buttheypayrentforprivatespace(e.g.,roomandbath)
andsharedcommonareas.Usuallysponsoredbynon-profitorganizations,theseresidencessometimesoffersuchsupportive
servicesastransportationandmealsthroughagreementswithhumanservicesproviders.Inhome-sharing,twounrelated
peoplelivetogetherinasharedhomeorapartment,eachhavingprivatespaceyetsharingcommonlivingareas.Homesharingmaybeaninformalarrangementamongindividualsoraprogramthroughanofficeonagingorotherserviceagency.
JustafewformalizedhomesharingprogramsexistinNorthCarolinawherepeoplearescreenedandmatchedthroughan
officeonagingorotherserviceorganization.
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Selecting a Long-Term Care Facility
•
Allowyourselfplentyoftimetofindasuitablehome.Ifyouareassistingalovedoneinlookingforafacility,include
himorherintheselectionprocessasmuchaspossible.Considerhisorherinterests,ideasandwishes.
•
Askfriends,relatives,clergy,homehealthstaffandphysicianabouttheirexperiencesinparticularfacilities.Ifinthe
hospital,workwiththeDischargePlannertofindafacility.
•
ReviewtheQualityStarRatingsofthefacilitiesyouareconsidering.Bothofthebelowsiteshaveadditional
informationaboutchoosingafacility.
Fornursinghomes: www.medicare.gov/nhcompare
Foradultcarehomes:www.ncdhhs.gov/dhsr/acls/star
•
ContacttheCountyDepartmentofSocialServicestodetermineifyouqualifyforfinancialaid.AnFL-2formmustbe
completedbyaphysicianforallresidentsenteringanursinghomeoradultcarehome.FL-2formsareavailablefrom
DSS,hospitalsorphysiciansoffices.
•
ReviewthestateinspectionreportspreparedbytheDivisionofHealthServicesRegulationwhenevaluatingnursing
homes.IfanursinghomeiscertifiedforMedicareandMedicaid,theinspectionreportshouldbepostedinthefacility.
ThesereportsareavailableattheofficeoftheRegionalOmbudsmanandatthefacility.
•
ContactanAdultHomeSpecialistatyourcountyDepartmentofSocialServicesforinformationonadultcarehome
inspectionreportsonspecificadultcarehomes.YoumayalsowanttocontactyourcountyNursingHome/AdultCare
HomeCommunityAdvisoryCommitteeortheRegionalOmbudsmanforinformation.CallLand-of-SkyRegionalCouncil
at828-251-6622or1-800-727-0557togetaCommunityAdvisoryCommitteecontactnumberortospeakwiththe
RegionalOmbudsman.
•
It is important to visit the home!Inadditiontoarrangingameetingwiththeadministratororsupervisor-in-charge,
makeunexpectedvisitsonweekends(duringvisitinghours)andatmealtimesatthehome.Identifyyourselftothe
staffandaskifyoumightwalkthroughthefacilitytodetermineifyouoryourrelativecouldlivetherecomfortably.
Remembertorespecttheresidents’righttoprivacyasyouvisit.Useyoureyes,ears,andnosetodetermineif
residentsarereceivingreasonable,propercare.Askabouttheadministrator’sandthesupervisor’sinvolvementwith
thefacilityanditsresidents-thehourstheyareonsite,thestabilityofthestaff,andthemannerinwhichproblemsare
solved.
•
Chooseahomethatwouldbeconvenientforfamilymembersandfriendstovisit.
•
Carefullyexaminethefacility’scontract.Notewhatservicesareincludedandwhatservices(suchasbeautyshop
appointments)requireadditionalfees.
•
Askaboutanyspecialneedstheresidentmighthave.Forexample,whatprovisionismadeforonewhoisallergicto
smokeoronewhomusthaveaspecialdiet?
What to Look for When Visiting
•
Aretheresidentsclean,wellgroomed,shaved,odor-free,active,communicatingwitheachother,involvedinageappropriateactivities,satisfiedwiththecarebeingprovided?
•
Doesthefoodlooktasty,isitnutritiousandservedatthepropertemperature?Arefoodservingsadequateand
appropriate?Aremenuspostedandfollowed?Areresidentsgivenfoodchoices?
•
Dostaffinteractwithresidentsinapleasant,cheerfulmanner,promptlyrespondingtocallbells?Isthereadequate
stafftoassurepropercareforallresidents?
•
Howareconcernsaddressed?
•
Arethelinens,walls,floors,windowsandbathroomscleanandfreeofodorsandinsects?Areresidentsallowed/
encouragedtohavepersonalbelongings?Islightingcomfortableandappropriate?
•
Areactivitiesvaried,interestingandageappropriate?Doresidentsparticipateinactivitiesoutsideofthehomesuchas
shoppingtripsandattendingchurch?
I-10
Check List for Choosing a Nursing Home
A - Using your senses: sight, hearing, smell, touch
1. Istherecheerful,respectful,pleasant,warminteractionbetweenstaffandresidents?
2. Doestheadministratorseemtoknowtheresidentsandenjoybeingwiththem?
3. Dostaffandadministrationseemcomfortablewitheachother?
4. Dotheroomsappeartoreflecttheindividualityoftheiroccupants?Doalltheroomslook
alike?
5. Areresidentsusingthecommonrooms–forexample,thefrontlounge?
6. Whatisthenoiselevelinthefacility?Isitcomfortableandhomelike?
7. Doresidentslookcleanandwellgroomed?
8. Isthehomefreefromunpleasantodors?
9. Doyounoticeaswiftresponsetocalllights?
10. Arethereresidentscryingout?Ifso,dotheygetanappropriateresponsefromstaff?
11. Isthediningroomatmosphererelaxedandconducivetopleasantmeals?
12. Dothemealslookappetizing?Areresidentseatingmostoftheirfood?Dotheyhave
assistanceiftheyneedit?
13. Doesthehomeseemclean,cheerful,uncrowded?
14. Aretherepleasantareasforfamilyvisits?
15. Arethereresidentsinphysicalrestraints?
16. Doresidentsappeartobeengagedinmeaningfulactivitybythemselvesorwithothers?
(asopposedtostaringatthewall,blaringTV,slumpedover,orinaline)
B - Things you can ask of staff
1. Whatkindsofactivitiesareresidentsinvolvedin?Isthereaccesstobooks,gardening,
communityactivities,pets,toretainlinkagestoformerinterests?Doesthenursinghome
haveawheelchairaccessiblevan?
2. Whatkindofactivitiesarethereforresidentswithdementia?(structured,walkingpaths,
eveningactivities,music?)
3. Istherepermanentassignmentofstafftoresidents?
4. Howarethenursingassistantsinvolvedintheresidentscareplanningprocess?(They
shouldattendandcontributeideas).
5. Howdoesthestaffaccommodatethefamily’sscheduletoassureparticipationincare
planningmeetings?
6. Whathappensifaresidentrefusestotakeamedication?
7. Whatdoesthefacilitydoforresidentswhoaredepressed?Iscounselingavailable?
8. Whatisthefacility’spolicytowardmissingclothingandotherpossessions?
9. Whatdoesthefacilitydotoencourageemployeeretentionandcontinuity?Doesthe
staffreceivehealthbenefits?
10. Doesthefacilityprovidetransportationtocommunityactivities?
11. WhatkindsoftherapiesareprovidedforresidentsonMedicaid?(Occupationaltherapy,
speechtherapy,physicaltherapy,mentalhealthservices,etc.)
12. Isthereafamilycouncil?AretherefamilymembersIcanspeakto?
13. Whathappenswhensomeonehasaproblemorcomplaint?Arefamily/staffconferences
availabletoworkoutproblems?
14. WhoisyourOmbudsman?Doesthatpersonvisitregularly?
15. Whataretheextrachargesnotincludedinthedailyrate?
16. Ifpayingprivately:Howoftenhaveprivatepayratesincreased?Howmuchnoticeisgiven
beforeanincrease?Aretherechargesforextracarewhicharenotincludedinthedaily
rate?
17. Whatdoesstaffseeasthefacility’smainstrengthsandweakness?
18. Whodecidesforeachresidenthowshebathesandhowoften?
19. Whoselectsroommates?Whatdoyouconsiderinselectingroommates?Howare
residentsinvolvedintheselection?
20. Howaresmokersandnon-smokersaccommodated?
I-11
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C - Things you can learn from residents and families
1. Whatisyourusualroutine?Canyougetupandgotobedwhenyouwish?
2. Doyouhavethesamenursingassistantmostdays?(DoesthismatchtheanswertoB3?)
3. Aresnacksavailablewhenyouwantone?Aretheywhatyouwant?
4. Doyouparticipateincareplanningmeetings?Isyouropinionvalued?(Doesthismatch
theanswertoB5?)
5. Arecareplanningconferencesheldatatimewhenfamilymemberscanattend?Dothe
conferenceslastuntilyourquestionsareansweredoralloftheissueshavebeentaken
careof?
6. Whathappenswhenyouhavemissingclothing?(DoesthismatchtheanswertoB8?)
7. Areresidentsabletogethelpforgoingtothetoiletwithinashortperiodoftime?
8. Whomdoyougotowithproblems?Whatistheresponse?Areyousatisfied?
9. Howdoesstaffhelpyouwithyourpersonalinterestslikereadingandgardening?
10. Doyougetoutsideasoftenasyouwish?
11. Istherearesidentcouncil?Howdoesitwork?Whocontrolsthecouncil:residentsor
staff?
12. Isthereafamilycouncil?Isitaneffectiveforumforraisingconcernsandlearningwhat’s
happeningatthehome?
13. What’sthebestthingaboutlivinghere?
14. What’stheworstthingaboutlivinghere?
15. Whatmakesadaygoodforyou?
D – Information you can obtain
1. Copyofstateinspectionreport–eitherfromtheagencywhichlicensesandcertifies
nursinghomes,fromthefacilityitself,orfromtheOmbudsman.
2. StarQualityRating.Visitwww.medicare.gov/nhcompare
3. InformationaboutthefacilityfromthelocalOmbudsmanorStateOmbudsman.
4. Informationfromfamilymembersorfriendsofresidents.
I-12
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What to Look for When Choosing an Assisted Living Facility
fromtheFullCircleofCareCaregiverWebsitewww.fullcirclecare.org
Atmosphere
1.
Goodlocation.
2.
Attractiveappearanceoutside.
3.
Attractiveappearanceinside.
4.
Residentssocializewitheachotherandappearhappyandcomfortable.
5.
Staffisappropriatelydressed.
6.
Staffispersonableandoutgoingandhelpful.
7.
Staffactinaprofessionalmanner.
8.
Visitswithresidentsarewelcomeatanytime.
9.
Decorinthecommonareasisclean,attractive,andacceptabletoyou.
10.
Youfeelcomfortablewithinthisenvironment.
Yes
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Physical Features
1.
Thebuildingisdesignedtomeetresidentsneeds.
2.
Thefloorplaniseasytofollow.
3.
Doorwaysandhallwaysareaccommodatingtowheelchairsandwalkers.
4.
Ifapplicable,elevatorsareavailableforthosewhocan’tusethestairs.
5.
Handrailsareavailabletoaidinwalking.
6.
Cupboardsandshelvesareeasytoreach.
7.
Floorsareofanon-skidmaterialandcarpetsarefirmandsecure.
8.
Lightingisgood.
9.
Clean.
10.
Odorfree.
11.
Appropriatelyheatedandcooled.
12.
Exitsareclearlymarked.
13.
Doorsandwindowsarelockable.
14.
Therearenonoticeablehazardstoyoursafety.
15.
Emergencyresponseinformationposted.
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Individual Unit Features
1.
Aredifferentsizesandtypesofunitsavailable?
2.
Areunitsforsingleanddoubleoccupancyavailable?
3.
Cancoupleslivetogetherinthesameroom?
4.
Doyouhaveanyinputaboutyourroommateassignment,ifapplicable?
5.
Doresidentshavetheirownlockabledoors?
6.
Isa24-houremergencyresponsesystemaccessiblefromtheunit?
7.
Arebathroomsprivate?
8.
Dobathroomsaccomodatewheelchairsandwalkers?
9.
Dobathroomshavegrabbars?
10.
Areresidentsallowedtobringtheirownfurnishings?
11.
Doallunitshaveatelephone?
12.
DoallunitshavecableTV?(inquireaboutbillingiftheanswerisyes)
13.
Doresidentshavekitchenunitsoraccesstoacommonkitchen?
14.
Mayresidentskeepfoodintheirunits?
15.
Issmokingallowed?(Inrooms?Incommonarea?Outsideonly?)
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Food Service
1.
Threenutritionallybalancedmealsareprovideddaily,sevendays/week.
2.
Snacksavailable.
3.
Mayaresidentrequestspecialfoods?
4.
Arecommondiningareasavailable?
5.
Arediningareasclean?
6.
Mayresidentseattheirmealsintheirunits?
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I-13
7.
8.
9.
10.
Is there a set time for meals or may a resident decide when to eat?
Foodlooksgood.
Foodsmellsgood.
Foodportionslookappropriate.
Social and Recreational Activites
1.
Isthereevidenceofanorganizedactivitiesprogram,suchasapostedschedule,events
inprogress,readingmaterials,etc.?
2.
Do residents participate in activities outside of the facility?
3.
Dovolunteers,includingfamilymembers,helpwithorconductactivities?
4.
Areresidentsrequiredtoparticipateinactivities?
5.
Areresidents’petsallowedtoliveinthefacility?
6.
Areresidents’petsallowedtovisitinthefacility?
7.
Does the facility have a resident pet?
8.
Istransportationprovidedtootherfacilitiesforactivities?
9.
Istransportationprovidedwithinthecommunityasneeded?
10.
Areprovidedactivitiesinlinewithwhatyouenjoy?
11.
Doyouthinkyouwouldbecomfortableinteractingwiththeresidents?
Medication, Health Care, and Needs Assessment
1.
Residencehasspecificpoliciesregardingmedicationsuchas,storageof,assistancewith,
training of staff, supervision of staff, and record keeping.
2.
Isself-administrationofmedicationallowed?
3.
Astaffpersonisavailabletocoordinatehomecarevisitsfromanurse,physicaltherapist,
occupationaltherapist,etc.ifneeded.
4.
Trainedstaffisavailabletoassistresidentswhoexperiencememory,orientation,or
judgement losses.
5.
Aphysicanornurseregularlyvisitstheresidents.
6.
Residencehasaclearlystatedprocedureforrespondingtoaresident’s
medicalemergency.
7.
Alistofallofferedservicesisprovided.
8.
Staff is available to provide 24-hour assistance with activities of daily living
(dressing,eating,mobility,hygiene,grooming,bathing,etc.).
9.
TransportationtoDoctorappointmentsisprovided.
10.
Housekeepingserviceforindividualunitsisprovided.
11.
Pharmacy,barber/beauticianand/orphysicaltherapyservicesareoffered
on-site or transportation can be arranged with short notice.
12.
Writtenplanofcareforeachresident.
13.
Residencehasaprocessforassessingapotentialresident’sneedforservice.
14.
Residencehasaprocessforensuringneedsandservicesarereevaluatedperiodically.
15.
Theprocessincludestheresident,hisorherfamily,facilitystaff,andtheresident’s
physician.
16.
Thereissufficientstafftomeettheresident’sneeds.
Contracts, Costs, and Finances
1.
Mayacontractbeterminated?
2.
Isthererefundlanguageinthecontract?
3.
Areothersourcesofmoneyavailableand/oracceptedtohelppayforservicesuchas
government,private,orcorporateprograms?
4.
If the resident’s needs change, would additional services be available?
5.
Ifnursingcareorothercareisneededonatemporarybasis,isthereamethodinplace
topayfortheseservices?
6.
Aretheredifferentcostsforvariouslevelsorcategoriesofservice?
7.
Areresidentsrequiredtopurchaserenters’insuranceforpersonalpropertyintheirunits?
8.
Are there any other fees or charges?
I-14
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Selecting a Continuing Care Retirement Community
fromtheFullCircleofCareCaregiverWebsitewww.fullcirclecare.org
Thequestionspresentedbelowareofferedasastartingpointtoyourevaluationofthefacilitiesthatyouareconsidering.
Usecommonsenseinevaluatingthistypeoffacility.Yourfamilymembershouldfeelcomfortableinthesetting.
Remember,thismaybecomeyourfamilymember’sfuturehome.
Observations
1.
Doyoulikehowthefacilitylooks?
2.
Isstaffhelpfulasyoutourthefacility?
3.
Areresidentsengagedinactivities?
4.
Doresidentsseemalertandhappy?
5.
Isthefacilitycleanandingoodrepair?
6.
Arethereanyvisiblehazards?
7.
Isthefacilityinalocationthatyoulike?
8.
Howfaristhenearestgroceryanddrugstore?
Yes
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Activities
1.
Whatactivitiesareoffered?
2.
Arethereactivitiesyouliketodo?
3.
Isthereanactivitiesstaffperson?
4.
Areshoppingtripsregularlyscheduled?
5.
Towhatdegreeistransportationprovided?
6.
Howisvisitinghandledforfamilyandfriends?
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Services
1.
Whatmedicalservicesareoffered?
2.
Dotheyseemadequateforyourcurrentandfutureneeds?
3.
Whatotherservicesareoffered?
Transportation(Settimes,Ondemand,Reservationsystem)
Laundry
Housekeeping
Library
Other
4.
Aretherefeesforanyoftheseservices?Ifso,cantheybeincreasedinthefuture?
5.
Isthereanadditionalchargeforservices?
6.
Whattypeoffacilitysecurityisoffered?
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Contracts
1.
Whattypeofcontractisneeded?
2.
Willyouownorrent?
3.
Isanyownershiptransferableuponyourdeath?
4.
Istherealumpsumfee?
5.
Isthereamonthlycharge?
6.
Ifthereisamonthlycharge,whathappensifyoucan’tpay?
7.
Ifyougointothehospital,willyourlivingspacebeheld?
8.
Areanymonthlychargesfixedorcantheybeincreased?
9.
Howisroutinemaintenancehandled?
10.
Areutilitiesincluded?
11.
Arethereanyotherfeesorcharges?
12.
Areyouabletochangeyourmindaboutlivingatthefacility?
13.
Howlonghasthecompanybeeninbusiness?
14.
Willtheyprovidereferences?
15.
HowaretransfersmadetotheAssistedLivingsection?
16.
WhatiftheAssistedLivingsectionisfullwhenyouneedit?
17.
Doesyourattorneyhaveanyquestionsforyoutoask?
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I-15
Resident Rights
Residentsoflicensedlong-termcarefacilitieshavebasicandspecialrightsunderFederalandStatelaw.ThereisaNursing
HomeBillofRightsandanAdultCareHomeBillofRights.TheBillofRightsguaranteesallresidents:
RIGHTtobetreatedwithconsideration,respectandfullrecognitionofpersonaldignityandindividuality.
RIGHTtoknowaboutandexerciseyourrights
RIGHTtoadequateandappropriatecare
RIGHTtoknowaboutservicesandcharges
RIGHTtoprivacyintreatmentandcare
RIGHT tocontrolyourfinances
RIGHTtobeconsultedinplanningyourmedicaltreatment
RIGHTtoconfidentialityofmedicalrecords
RIGHTtofreedomfromabuse,neglect,andexploitation
RIGHTtofreedomfromrestraints
RIGHTtoexpressgrievanceswithoutfearofretaliation
RIGHTpertainingtoadmission,transfers,anddischarges
AlocalCommunityAdvisoryCommittee,appointedbycountycommissioners,andtheRegionalLong-TermCareOmbudsman
worktoseethattheserightsarerespectedinallofthelicensednursinghomesandadultcarehomes.Ombudsmenand
CommunityAdvisoryCommitteesdonotvisitMultiunitAssistedHousingwithServices,ContinuingCareRetirement
Communities(exceptforthelicensedsections),orIndependentLivingCommunities.
I-16
Facilities with Special Care Units
inBuncombe,HendersonandTransylvaniaCounties
Arbor Terrace of Asheville
3199SweetenCreekRoad
Asheville,NC28803
828-681-5533
Licensee:SHPIII/ArborAsheville
#Beds: 70
Alzheimer’sLicensed:17
Seefacilityinformationonpage33
Heritage Lodge
2500HeritageCircle
Hendersonville,NC28739
828-693-8292
Licensee:EmeritusCorporation
#Beds: 24
Clare Bridge of Asheville
4WaldenRidgeDrive
Asheville,NC28803
828-687-0155
Licensee:BrookdaleSeniorLiving
#Beds:38
Mountain View Assisted Living
260CenterwayDrive
828-692-9960
Licensee:MizpahHealthcare,Inc
#Beds:27
Carillon Assisted Living of Hendersonville
3851HowardGapRoad
828-693-0700
Licensee:CarillonAssistedLiving
#Beds: 96
Kings Bridge House
10SugarLoafRoad
Brevard,NC28712
828-884-6137
Licensee:KingsBridgeHouse,LLC
#Beds: 60
The Cottage - Spring Arbor
1820PisgahDrive
828-692-6440
Licensee:SpringArborofHendersonville
#Beds: 61
I-17
Regional Resources
Information and Referrals for Services
Long-Term Care Facility Information
2-1-1 United Way/Community Resource Connections (CRC)
211or(828)253-4357
Toll-Free1-866-401-6342
www.211wnc.org
NC Adult Care Home Violation and Penalty Reports
www.ncdhhs.gov/dhsr/acls/adultcarepenalties
NC Adult Care Home Star Ratings
www.ncdhhs.gov/dhsr/acls/star
Alzheimer’s Association Western Carolina Chapter
1-800-272-3900
www.alz.org/northcarolina
NC Nursing Home Survey Reports and Star Ratings
www.medicare.gov/nhcompare
Buncombe County Department of Social Services (DSS)
(828)250-5500
www.buncombecounty.org/governing/depts/dss
For other questions regarding licensed Long-Term Care
Facilities
www.ncdhhs.gov/aging
Council on Aging of Buncombe County, Inc
(828)277-8288
www.coabc.org
Advocacy
Disability Rights North Carolina
1-877-235-4210
www.disabilityrightsnc.org
Council on Aging for Henderson County
(828)692-4203
www.coahc.org
Friends of Residents in Long-Term Care
(919)782-1530
www.forltc.org
Disability Partners
(828)298-1977
www.disabilitypartners.org
The National Consumer Voice for Quality Long-Term Care
(202)332-2275
www.consumervoice.org
Henderson County Department of Social Services
(828)697-5500
www.hendersoncountync.org/dss
To Report Complaints about Aged or Disabled Adults
Madison County Department of Community Services
(828)649-2722
For residents living in Adult Care or Nursing Homes
(NCDivisionofHealthServiceRegulationinRaleigh)
1-800-624-3004
Madison County Department of Social Services (DSS)
(828)649-2711
www.main.nc.us/madison/social.html
Regional Office of Long-Term Care Ombudsman
(828)251-6622
MemoryCare of Asheville
(828)771-2219
www.memorycare.org
State Office of Long-Term Care Ombudsman
(919)733-8395
NC DHHS Care-Line
1-800-662-7030
www.ncdhhs.gov/ocs/carelineORww.nccarelink.gov
Adult Protective Services
BuncombeCounty
(828)250-5800
(828)252-4357**
NC Senior Legal Helpline
1-877-579-7562
HendersonCounty
(828)694-6241
(828)697-4911**
MadisonCounty
(828)649-9498
(828)649-2721**
TransylvaniaCounty
(828)884-3174
(828)884-3188**
**Callafter5pmandonHolidaysandWeekends
Pisgah Legal Services
(828)253-0406
www.pisgahlegal.org
Senior Health Insurance Information Program (SHIIP)
1-800-443-9354
www.ncshiip.com
Transylvania County Department of Social Services (DSS)
(828)884-3174
www.transylvaniacounty.org/dss
Disability Rights
1-877-235-4210
I-18
HCNH-71
HCNH-72
Beystone Health & Rehabilitation
80BrownbergerCircle
Fletcher,NC28732
(828)684-4857Fax:(828)687-0637
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Ardent Health & Rehabilitation
Profit
Nursing Home
1967
1985
Cost
Payment:Medicare, Medicaid, Private Pay, Private Insurance
DepositorEntranceFee:Amount may vary
DailyRates:
SN:$180 to $200
HA:
Types of Units
#Beds:
Nursing/50
HA/0
TypeofRooms:Private, Semiprivate TypeofBaths: Private, Handicap Bath, Shared Bath
AllFurnishingsProvided?Yes
www.beystonehealthandrehab.com
email:[email protected]
Services and Amenities Available on Site($=charge)
√TransportationAssistance √Assistancew/ArrangingCommunityServices
√AssistancewithShopping $ LaundryServices
√ExerciseProgram √MealChoices
√Resident’sCouncil $Beautician/Barber
AcceptPets
√EmergencyCallSystem
√RehabilitationTherapies
WanderGuardAlertSystem
Features
IsthereaseparateAlzheimer’s/Dementiaunit?No
RespiteCareAvailable: Yes
Admission Restrictions
Cannotacceptthosewho:Wanderers w/ serious dementia or
Alzheimer’s
AgeRangeofResidents:
Outsidedesignatedsmokingarea?Yes
Comments
Brian Center Health and Rehabilitation / Hendersonville
1870PisgahDrive
(828)693-9796Fax:(828)693-1321
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Sava Senior Care
Profit
Nursing Home
1989
1989
Cost
DailyRates:
SN:$215 to $366
HA:
Types of Units
#Beds:
Nursing/120 HA/0
Cannotacceptthosewho:
AgeRangeofResidents:18+
Outsidedesignatedsmokingarea?No
www.savaseniorcare.com
√AssistancewithShopping √ LaundryServices
AcceptPets
$RehabilitationTherapies
Features
IsthereaseparateAlzheimer’s/Dementiaunit?Yes
Comments
DefciencyfreesurveyinNovember2010.4Starrating
in2010(CMS5StarSystem)
HCNH-73
Carolina Village
600CarolinaVillageRoad
(828)692-6275Fax:(828)692-6273
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.carolinavillage.com
√Resident’sCouncil √Beautician/Barber
AcceptPets
$RehabilitationTherapies(P/T,O/T,S/T)
√WanderGuardAlertSystem
Carolina Village, Inc.
Non-Profit
Nursing Home
1974 / 2000
1974
Cost
Payment:Medicare, Private Pay, Private Insurance
DepositorEntranceFee:One month
DailyRates:
SN:$250 / day
HA:
Types of Units
#Beds:
Nursing/58
HA/0
TypeofRooms:Private TypeofBaths: Private, Handicap Bath, Shared Bath
Features
RespiteCareAvailable: No
Comments
WearepartofaCCRCcampus.SkilledNursingservices
availablewhenitmeansthemost.
AgeRangeofResidents:62 - 105
Golden Living Center - Hendersonville
1510HebronStreet
(828)693-8461Fax:(828)693-1905
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Golden Ventures
Profit
Nursing Home
1979
1979
Cost
DepositorEntranceFee:$0
DailyRates:
SN:$5,158 monthly
HA:
Types of Units
#Beds:
Nursing/150 HA/0
TypeofRooms:Semiprivate, Companion (3 beds)
TypeofBaths: Handicap Bath, Shared Bath
Cannotacceptthosewho:Call for questions
www.goldenlivingcenters.com
AcceptPets
Features
Comments
Longandshorttermrehabavailable.
HCNH-74
Hendersonville Health and Rehabilitation
104CollegeDrive
FlatRock,NC28731
(828)693-8600Fax:(828)693-1955
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Hendersonville Physicians &
Associates
Non-Profit
Nursing Home
1999
1999
Cost
DepositorEntranceFee:
DailyRates:
SN:$169 to $177
HA:
Types of Units
#Beds:
Nursing/130 HA/0
www.sanstonehealthandrehab.com
$TransportationAssistance √Assistancew/ArrangingCommunityServices
AssistancewithShopping √ LaundryServices
√ExerciseProgram MealChoices
Resident’sCouncil $Beautician/Barber
AcceptPets
EmergencyCallSystem
Features
Comments
Cannotacceptthosewho:Pregnant or under 18
The Laurels of Hendersonville
290ClearCreekRoad
(828)692-6000Fax:(828)696-9246
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Laurel Healthcare Corporation
Profit
Nursing Home
1987
1990
Cost
DailyRates:
SN:$190 to $235
HA:$180 to $202
Types of Units
#Beds:
Nursing/100 HA/20
Cannotacceptthosewho:Vents
www.laurelsofhendersonville.com
email:
AcceptPets
Features
Comments
Physicaloccupationalandspeechtherapy.
HCNH-75
Life Care Center of Hendersonville
400ThompsonStreet
(828)697-4348Fax:(828)696-1668
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Life Care Center of America
Profit
Nursing Home
1994
1994
Cost
DailyRates:
SN:$200 to $322
HA:
Types of Units
#Beds:
Nursing/80
HA/0
www.lcca.com
AcceptPets
Features
RespiteCareAvailable: Yes - Private Pay
Comments
Cannotacceptthosewho:Under 18, vents
Mountain Home Health and Rehabilitation
200HeritageDrive
(828)693-5849Fax:(828)697-5707
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: See Advertisement on Page 145
Health Services, Inc.
Profit
Nursing Home
1984
1986
Cost
Payment:Medicare, Medicaid, Private Pay, Private Ins, VA
DailyRates:
SN:$159 to $210
HA:
Types of Units
#Beds:
Nursing/134 HA/0
www.
AcceptPets
Features
Comments
HCNH-76
Universal Health Care / Fletcher
86OldAirportRoad
Fletcher,NC28732
(828)654-9060Fax:(828)654-9071
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Choice Healthcare Management
Profit
Nursing Home
2003
2003
Cost
VA, Hospice
DailyRates:
SN:Call for current rates
HA:
Types of Units
#Beds:
Nursing/90
HA/0
Cannotacceptthosewho:Vents
Outsidedesignatedsmokingarea?No
www.univhealthcare.com
AcceptPets
Features
Comments
HCNH-77
HCNH-78
HCACH-79
HCACH-80
Blue Ridge Retirement
10039thAvenueWest
(828)693-0871Fax:(828)693-8574
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.
email:
√AssistancewithShopping √LaundryServices
√ExerciseProgram √ MealChoices
√ Resident’sCouncil √Beautician/Barber
√AcceptPets √EmergencyCallSystem
√Snacks
√WorshipServices
Cardinal Care, Inc.
Profit
Adult Care Home
1965
1965
Cost
Payment:Private Pay, State/County Assistance, Private Ins
MonthlyRates: Private:$2,200
Semiprivate:$1,173
OtherCharges:
Types of Units
#Beds:
43
TypeofRooms:Private,Semiprivate
TypeofBaths: Private, Shared Bath, Handicap Bath
Features
Cannotacceptthosewho:Dialysis
Comments
Cardinal Care Center - Hendersonville
1000WestAllenStreet
(828)693-3388Fax:(828)697-5461
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Cardinal Care, Inc.
Profit
Adult Care Home
1988
1988
Cost
Payment:Private Pay, State/County Assistance, Private
Insurance, Veterans Assistance & Widows of VA
DepositorEntranceFee:$1,000
MonthlyRates: Private:$2,950 to $3,250
Semiprivate:$2,300
OtherCharges:
Types of Units
#Beds:
60
TypeofRooms:Private,Semiprivate
www.
email:ckirby@$lccrc.com
√TransportationAssistance Assistancew/ArrangingCommunityServices
ExerciseProgram √ MealChoices
√ AcceptPets √EmergencyCallSystem
Snacks
WorshipServices
√ HospiceCare
Features
Comments
Respect,dignityandgivingtenderlovingcareisour#1
goal.Theaffordablealternativetonursinghomecare.
HCACH-81
Carillon Assisted Living of Hendersonville
3851HowardGapRoad
(828)693-0700Fax:(828)697-0027
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Carillon Assisted Living of
Hendersonville, LLC
Profit
Adult Care Home
2005
10/2005
Cost
Semiprivate:$2,495
OtherCharges:Incontinence fee $50 per month
Types of Units
#Beds:
96
TypeofRooms:Private, Semiprivate
TypeofBaths: Private, Handicap Bath
www.carillonassistedliving.com
email:
√ Resident’sCouncil $Beautician/Barber
Snacks
√WorshipServices
Features
Comments
Weprovidequalitycareforourresidentswhileseeking
toenrichtheirphysical,socialandemotionalwellbeing.Webelievethepreservationofdignityand
independencethroughqualityresidentcare.
Cannotacceptthosewho:Violent behavior
Carolina Village
(828)692-6275Fax:(828)692-7876
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Carolina Village, Inc.
Non-Profit
Adult Care Home
1974 / 2009
12/1/2000
Cost
Payment:Private Pay, Private Insurance
MonthlyRates: Private:$140 / day
Semiprivate:
OtherCharges:
Types of Units
#Beds:
60
TypeofRooms:Private w/ sitting area
www.carolinavillage.com
AcceptPets √EmergencyCallSystem
√Snacks
√WorshipServices
Features
Comments
WearepartofaCCRCcampus.Assistedlivingservices
availablewhentheneedarises.
HCACH-82
Cherry Springs Village
358ClearCreekRoad
(828)698-6501Fax:(828)698-6504
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Hendersonville Operating AL, LLC
Profit
Adult Care Home
1999
1999
Cost
Semiprivate:$2,400
OtherCharges:
Types of Units
#Beds:
60
AllFurnishingsProvided?All / None
www.cherryspringsvillage.net
√Snacks
√WorshipServices
Features
Cannotacceptthosewho:Wander
AgeRangeofResidents:59 - 100+
Comments
Country Meadow Rest Home
129HazeltonDrive
(828)693-6170Fax:(828)693-6398
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Rodney & Debra Pratt
Profit
Adult Care Home
1996
Cost
Payment:Private Pay, State/County Assistance
Semiprivate:$1,600
OtherCharges:
Types of Units
#Beds:
15
TypeofBaths: Shared Bath, Handicap Bath
Cannotacceptthosewho:Wander, vent
www.
email:
AcceptPets EmergencyCallSystem
√Snacks
√WorshipServices
Features
Comments
HCACH-83
Hampton House 1 - 2
1745MeadowbrookTerrace,Hendersonville,NC28739
Mailing:POBox250,Candler,NC28715
(828)1:693-63532:693-4171Fax:(828)692-5203
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: America’s Living Center - WNC, LLC
Profit
Adult Care Home
1964
1964
Cost
MonthlyRates: Private:Call for current prices
Semiprivate:Call for current prices
OtherCharges:
Types of Units
#Beds:
1: 10 2:30
TypeofRooms:Semiprivate
www.
email:
Resident’sCouncil √Beautician/Barber
AcceptPets EmergencyCallSystem
Snacks
√WorshipServices
Features
Cannotacceptthosewho:Under 18
Comments
Henderson’s Assisted Living
602BrooksideCampRoad
(828)692-2220Fax:(828)696-9116
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Mizpah Healthcare, Inc
Profit
Adult Care Home
1969
1969
Cost
Payment:Private Pay, State/County Assistances
Semiprivate:$1,650 to $2,000
Depends on level of care
OtherCharges:
Types of Units
#Beds:
26
TypeofRooms:Semiprivate, 2-person & 4-person Suites
Cannotacceptthosewho:Do not have a medical necessity
www.mizpahcare.com
email:
ExerciseProgram MealChoices
AcceptPets (inindependentonly)
Snacks
√WorshipServices
√WanderGuardAlertSystem(seecommentbelow)
Features
IsthereaseparateAlzheimer’s/Dementiaunit?All
Comments
Wanderguardunitavailable.
HCACH-84
Heritage Lodge
2500HeritageCircle
(828)693-8292Fax:(828)693-9385
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.emeritus.com
email:
Snacks
√WorshipServices
Emeritus Corporation
Profit
Adult Care Home
1992
1992
Cost
OtherCharges:
Types of Units
#Beds:
24
Cannotacceptthosewho:Requires 24 hour nursing care
Features
Comments
McCullough’s Rest Home
720Orr’sCampRoad
(828)693-7976Fax:(828)693-7946
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Virginia McCullough
Profit
Adult Care Home
1956
1956
Cost
OtherCharges:
Types of Units
#Beds:
13
Cannotacceptthosewho:Must be 21+
www.
email:
√Snacks
√WorshipServices
Features
Comments
HCACH-85
Mountain View Assisted Living
260CenterwayDrive
(828)692-9960Fax:(828)692-8911
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Mizpah Healthcare, Inc.
Profit
Adult Care Home
1963
1969
Cost
Semiprivate:$1,650 to $1,850
OtherCharges:
Types of Units
#Beds:
27
TypeofRooms:Private, Semiprivate, 2-3 party rooms
TypeofBaths: Private, Semiprivate, Handicap Bath
www.mizpahcare.com
email:
√ AcceptPets EmergencyCallSystem
Snacks
√WorshipServices
Features
RespiteCareAvailable: Yes - Private Pay, $65 daily
Comments
Spring Arbor of Hendersonville
1820PisgahDrive
(828)692-6440Fax:(828)692-8922
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Spring Arbor of Hendersonville, II
Profit
Adult Care Home
1996
9/96
Cost
Semiprivate:$2,650
OtherUnits: $3,805
OtherCharges:
Types of Units
#Beds:
61
Cannotacceptthosewho:Not weight bearing
www.springarborliving.com
Snacks
√WorshipServices
√Alzheimer’s/DementiaSecuredProgram
Features
Comments
HCACH-86
Spring Arbor West
1825PisgahDrive
(828)697-7800Fax:(828)697-9797
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.springarborliving.com
Snacks
√WorshipServices
Spring Arbor West
Profit
Adult Care Home
2004
9/14/2004
Cost
Payment:Private Pay, Private Insurance
Semiprivate:
OtherUnits: $4,495
OtherCharges:
Types of Units
#Beds:
48
TypeofRooms:Private
Features
Cannotacceptthosewho:Wander or are not weight bearing
Comments
Allapartmentshavekitchenetteswithrefrigeratorsand
microwaves.
HCACH-87
HCACH-88
HCFCH-89
HCFCH-90
Country Meadow Family Care Home
121HazeltonDrive
(828)693-9795Fax:(828)693-6398
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.
email:
√ Snacks
√WorshipServices
Rodney & Debra Pratt
Profit
Family Care Home
1996
Cost
Semiprivate:$1,600
OtherCharges:
Types of Units
#Beds:
5
TypeofBaths: Private, Shared Bath
Features
Cannotacceptthosewho:Ambulatory
Comments
Fletcher View Inn
51FletcherViewDrive
Fletcher,NC28732
(828)684-5414Fax:(828)684-2107
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: David Strang
Profit
Family Care Home
1978
1978
Cost
Semiprivate:
OtherCharges:
www.
email:
√ Snacks
√WorshipServices
Types of Units
#Beds:
6
TypeofRooms:Private
Features
TypeofBaths: Private, Shared Bath Handicap Bath
AllFurnishingsProvided?Yes (However, residents may provide
some or all furnishings for rooms)
Comments
EldercarewithBed&Breakfastflare.
HCFCH-91
Just In Time Family Care Home 1 - 2
226,254KendrickCourt
FlatRock,NC28731
(828)1:693-51792:692-9683Fax:(828)
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www.
email:
√AssistancewithShopping LaundryServices
√ Snacks
WorshipServices
Gerald Gschlecht
Profit
Family Care Home
1998
2003
Cost
DepositorEntranceFee:
OtherCharges:
Types of Units
#Beds:
6 each
TypeofRooms:Private
Features
Comments
Kay Family Care Home, LLC
337OverlookTerrace
(828)337-2776Fax:(828)692-8402
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Kudzi Mabunda
Profit
Family Care Home
1972
2007
Cost
OtherCharges:
Types of Units
#Beds:
4
www.
email:
Resident’sCouncil Beautician/Barber
√ Snacks
WorshipServices
Features
Comments
Cannotacceptthosewho:Requires skilled nursing level of care
HCFCH-92
Soundview Family Care Homes A - F, M - O
A, B, D, E:70,32,43,69OxbowLaneC, M:247,151KendrickCourtF, N, O:24,15,34EastMonetCourt
FlatRock,NC28731
www.
Office:(828)694-1146Fax:(828)694-1146
email:
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Services and Amenities Available on Site($=charge)
Snacks
√WorshipServices
Justina Muniz
Profit
Family Care Home
1997 - 1998
May 2003
Cost
OtherCharges:
Types of Units
#Beds:
6 each
TypeofRooms:Private
Features
Cannotacceptthosewho:Violent or suicidal
Comments
Webringthecaringhome.
Topic Family Care Home
2217BractonRoad
(828)337-2776Fax:(828)692-0047
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Topic Family Care Home, LLC
Profit
Family Care Home
Cost
Payment: Private Pay, State/County Assistance
OtherCharges:
Types of Units
#Beds:
3
AllFurnishingsProvided? Yes
www.
email:
√ Resident’sCouncil Beautician/Barber
√ Snacks
WorshipServices
Features
IsthereaseparateAlzheimer’s/Dementiaunit? No RespiteCareAvailable: No
Comments
Cannotacceptthosewho:Requires skilled nursing level of care
AgeRangeofResidents: 20+
Outsidedesignatedsmokingarea?Yes HCFCH-93
Valentine’s Family Care Home I
178KendrickCourt
FlatRock,NC28731
Office:(828)595-3750I:595-3750Fax:(828)651-9169
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: Gregory Valentine
Profit
Family Care Home
1998
May 2003
Cost
Semiprivate:
OtherCharges:
Types of Units
#Beds:
6 each
TypeofRooms:Private
TypeofBaths: Shared Bath (2 share 1 bath), Handicap Bath
Cannotacceptthosewho:Under 18
www. email: Services and Amenities Available on Site($=charge)
√Snacks
√WorshipServices
Features
RespiteCareAvailable: Comments
Everypersondeservesrespectanddignity.
Willow Springs Assisted Living #2
1310HebronStreet
(828)692-4500Fax:(828)692-4500
OwnedBy:
Profit/Non-profit:
TypeofFacility:
YearConstructed:
LicensedSince: www. email:[email protected]
Resident’sCouncil Beautician/Barber
√Snacks
√WorshipServices
John Miller
Profit
Family Care Home
1995
1995
Cost
DepositorEntranceFee:No
Semiprivate:
OtherCharges:
Types of Units
#Beds:
6
TypeofRooms:Private
Cannotacceptthosewho:Wheelchair bound or violent
AgeRangeofResidents:18 - 100 Outsidedesignatedsmokingarea?Yes
Features
Comments
HCFCH-94
HCHousing-95
HCHousing-96
The Bridge at Lake Point Landing
334ThompsonStreet
(828) 692-7601 Fax: (828)
Profit/Non-profit:
TypeofFacility:
YearOpened: Profit
Multi-Unit Housing
1998
Contract and Refund Options
EntranceFeeRefundOptions: 75% Refund in 90 days
Fees
MonthlyRates: $3,178 to $3,995
Note:Feeslistedhavebeenprovidedbythecommunity.
Pleasecontactthefacilityformoreinformation.
Types of Units
Studio:
OneBedroom:
TwoBedroom:
More: www.lakepointeretirement.com
email:
34
61
6
0
Services and Amenities Available on Site
√ EmergencyCallSystem
√ExerciseRoomorPrograms √Housekeeping(someorall)inMonthlyFees
√ Meal(someorall)inMonthlyFees √Pets(some)Allowed-WeightLimit
√ TransportationAvailable
√Utilities(someorall)inMonthlyFees
√Other:Theatre
Lake Point Landing
333ThompsonStreet
(828)693-7800Fax:(828)697-8984
Profit/Non-profit:
TypeofFacility:
YearOpened: Profit
Multi-Unit Housing
1998
EntranceFeeRefundOptions: 75% Refund in 90 days
Fees
Types of Units
Studio:
OneBedroom:
TwoBedroom:
More: 2
70
33
20
www.lakepointeretirement.com
email:
√ Meal(someorall)inMonthlyFees √Pets(some)Allowed-WeightLimit
√Other:IndoorPool&Theatre
HCHousing-97
Pine Park Retirement Inn
2601ChimneyRockRoad
(828) 692-1911 Fax: (828) 696-3713
Profit/Non-profit:
TypeofFacility:
YearOpened: Profit
Multi-Unit Housing
1997
EntranceFeeRefundOptions: None
Fees
Types of Units
Studio:
OneBedroom:
TwoBedroom:
More: www.emeritus.com
email:
47
57
6
0
√ Meal(someorall)inMonthlyFees √Pets(some)Allowed
√Other:BasicCable,VirtualVisit
Sunnybrook Assisted Living
306SpringStreet
(828) 693-5417 Fax: (828) 693-5251
Profit/Non-profit:
TypeofFacility:
YearOpened: Profit
Multi-Unit Housing
1996
EntranceFeeRefundOptions: Pro Rate Month
Fees
Types of Units
Studio:
OneBedroom:
TwoBedroom:
More: 2
50
0
0
www.sunnybrook-nc.com
email:
√ Meal(someorall)inMonthlyFees
*Usesfreshandorganicfoods √Pets(some)Allowed
Other:
HCHousing-98
Carolina Village
(828) 692-6275 Fax: (828) 692-7876
Profit/Non-profit:
TypeofFacility:
YearOpened: Non-Profit
CCRC
1974
Fees
DepositorEntranceFee:$69,600 to $291,200
ContractOptions:
Extensive
EntranceFeeRefundOptions: Fully Declining Refund
Types of Units
IndependentLivingUnits:344t
AssistedLivingUnits: 60
NursingBeds: 58-MedicareCertified
www.carolinavillage.com
email: [email protected]
DementiaUnitsAvailable √DirectAdmissiontoAssistedLiving
√DirectAdmissiontoNursing MedicaidCertified
√MedicareCertified-SkilledOnly
√ExerciseRoomorPrograms(WellnessProgram)
√Housekeeping(someorall)inMonthlyFees
√ MealinMonthlyFees(onemealperday) √PetsAllowed
√UtilitiesinMonthlyFees
√Other:
WeeklyLaundryService
Security
HCHousing-99
The Bridge at Lake Point Landing
334ThompsonStreet
(828) 692-7601 Fax: (828)
TypeofFacility:Independent Living for Senior & Disabled
Housing Information
#ofUnits:
101
Age: 55+
Rent: Utilities:
All except phone
www.
email:
√Meals(3mealsperday)
√Transportation
√Laundry √Housekeeping
√Pets(25lbsw/deposit)
√ Maintenance
√ Assistancew/medication,hygiene,dressing,bathing
√ 24HRNursingService
Davis House Retirement Home
3204thAvenueWest
(828)693-4470Fax:(828)
Housing Information
#ofUnits:
8 (Furnished w/ private bath)
Age: 62+ or Handicap
Rent: Normal rate
Utilities:
Water, trash
www.
email:
√Meals(3mealperday)
√Transportation(Doctorappointments,etc)
√Laundry
√Housekeeping
√Pets(w/$200fee)
√ Maintenance
Dellwood Garden Apartments
47DellwoodViewLane
(828)692-5200Fax:(828)
Housing Information
#ofUnits:
118
Age: 55+
Rent: Utilities:
Water, trash
www.
email:
Meals
√Transportation(AppleCountryTransport)
√LaundryFacility
Housekeeping
Pets
√ Maintenance
Dogwood Retirement Villas
602BrooksideCampRoad
(828)692-2222Fax:(828)
Housing Informationt
#ofUnits:
22
Age: 55+
Rent: Normal rate
Utilities:
All except phone
www.
email:
√Meals(3mealaday)
√Pets
√ Maintenance
HCHousing-100
East Winds Apartments
20WilmontDrive
(828)697-2473Fax:(828)
Housing Information
#ofUnits:
30
Age: 62+ or disabled
Rent: HUD
Utilities:
Water, sewer, trash
www.
email:
Meals
√Laundry Housekeeping
√Pets(20lbs)
√ Maintenance
Fletcher Park Inn Retirement Center
150TulipTrail
(828)684-2882Fax:(828)
Housing Information
#ofUnits:
134
Age: 55+
Rent: Normal rate, Private Pay Only
Utilities:
All except phone
www.
email:
√Meals(1mealadayatnoon)
√Transportation
√LaundryFacility √Housekeeping
√Pets
√ Maintenance
Heritage Hills Retirement Community
3200HeritageCircle
(828) 693-8292 Fax: (828)
Housing Information
#ofUnits:
100
Age: 55+
Rent: $1,350 to $2,400
Utilities:
All except phone
www.
email:
√Meals(1meal)
√Transportation
√Laundry(Inhome) √Housekeeping(Biweekly)
√Pets(Nodeposit) √ Maintenance
Hillside Commons
189HillsideCommonsDrive
(828)696-2774Fax:(828)
Housing Information
#ofUnits:
36
Age: 62+
Rent: 30% of adjusted income if eligible
Utilities:
Trash service only
www.
email:
Meals
√Transportation
√LaundryFacility
Housekeeping
√ Maintenance
HCHousing-101
Lake Point Landing
333ThompsonStreet
(828) 693-7800 Fax: (828)
Housing Information
#ofUnits:
126
Age: 55+
Rent: Utilities:
All except phone
www.
email:
√Meals
√Transportation
√ Maintenance
√ 24HREmergencyMedicalAssistance
Parkside Commons
107EastBlueRidgeRoad
EastFlatRock,NC28726
(828)697-6191Fax:(828)
Housing Information
#ofUnits:
25
Age: 55+
Rent: Utilities:
www.
email:
Meals
√Transportation
√Laundry Housekeeping
√Pets
√ Maintenance
Sugar Hill Apartments
66LadiesMantleCourt
(828)692-1401Fax:(828)
Housing Information
#ofUnits:
10 - 2 Bedroom, 30 - 1 Bedroom
Age: 55+ or disabled
Rent: Income limits
Utilities:
www.
email:
Meals
Transportation
√LaundryFacilities Housekeeping
√Pets
√ Maintenance
HCHousing-102
Henderson County Resources
Information and Referrals for Services
Long-Term Care Facility Information
2-1-1 United Way /
Community Resource Connections (CRC)
211or(828)253-4357
Toll-Free1-866-401-6342
www.211wnc.org
NC Adult Care Home Violation and Penalty Reports
www.ncdhhs.gov/dhsr/acls/adultcarepenalties
NC Adult Care Home Star Ratings
www.ncdhhs.gov/dhsr/acls/star
Alzheimer’s Association Western Carolina Chapter
1-800-272-3900
www.alz.org/northcarolina
Council on Aging for Henderson County
(828)692-4203
www.coahc.org
NC Nursing Home Survey Reports and Star Ratings
www.medicare.gov/nhcompare
For other questions regarding licensed Long-Term Care
Facilities
www.ncdhhs.gov/aging
Advocacy
Disability Partners
(828)298-1977
www.disabilitypartners.org
Henderson County Department of Social Services (DSS)
(828)697-5500
www.hendersoncountync.org/dss
MemoryCare of Asheville
(828)771-2219
www.memorycare.org
Disability Rights North Carolina
1-877-235-4210
www.disabilityrightsnc.org
Friends of Residents in Long-Term Care
(919)782-1530
www.forltc.org
The National Consumer Voice for Quality
Long-Term Care
(202)332-2275
www.consumervoice.org
NC DHHS Care-Line
1-800-662-7030
www.ncdhhs.gov/ocs/careline
ORww.nccarelink.gov
To Report Complaints about Aged or Disabled Adults
NC Senior Legal Helpline
1-877-579-7562
For residents living in Adult Care or Nursing Homes
(NCDivisionofHealthServiceRegulationinRaleigh)
1-800-624-3004
Pisgah Legal Services
(828)253-0406
www.pisgahlegal.org
Senior Health Insurance Information Program (SHIIP)
1-800-443-9354
www.ncshiip.com
Regional Office of Long-Term Care Ombudsman
(828)251-6622
State Office of Long-Term Care Ombudsman
(919)733-8395
Adult Protective Services (Henderson County)
(828)694-6241
(828)697-4911-After5pm,Holidays&Weekends
Disability Rights
1-877-235-4210
HCResources-103
HCHousing-104
Index
Buncombe County Nursing Homes
AshevilleHealthCareCenter.........................................................................................................................................................21
AstonParkHealthCareCenter,Inc...............................................................................................................................................21
BlackMountainNeuro-MedicalTreatmentCenter......................................................................................................................22
BrianCenterHealthandRehabilitation/Weaverville..................................................................................................................22
Brooks-HowellHome.....................................................................................................................................................................23
DeerfieldEpiscopalRetirementCommunity,Inc..........................................................................................................................23
EmeraldRidgeRehabilitationandCareCenter.............................................................................................................................24
Flesher’sFairviewHealthCareCenter,Inc....................................................................................................................................24
GivensHealthCenter.....................................................................................................................................................................25
GoldenLivingCenter-Asheville....................................................................................................................................................25
GraceHealthcareofAsheville.......................................................................................................................................................26
HighlandFarms,Inc. .....................................................................................................................................................................26
TheLaurelsofGreenTreeRidge....................................................................................................................................................27
TheLaurelsofSummitRidge.........................................................................................................................................................27
MountainRidgeWellnessCenter,LLC...........................................................................................................................................28
TheOaksatSweetenCreek...........................................................................................................................................................28
PisgahManorHealthCareCenter.................................................................................................................................................29
StoneCreekHealthandRehabilitation..........................................................................................................................................29
WNCBaptistHome/RickmanNursingCareCenter.....................................................................................................................30
Buncombe County Adult Care Homes
ArborTerraceofAsheville.............................................................................................................................................................33
AshevilleManor
.....................................................................................................................................................................33
AvalonHills .....................................................................................................................................................................34
Becky’sRestHome1&2...............................................................................................................................................................34
CandlerLivingCenter,LLC..............................................................................................................................................................35
CanterburyHillsAdultCareHome................................................................................................................................................35
ChaseSamaritan .....................................................................................................................................................................36
Chunn’sCoveofAsheville,LLC......................................................................................................................................................36
ClareBridgeofAsheville................................................................................................................................................................37
CrescentView .....................................................................................................................................................................37
Flesher’sFairviewRestHome,Inc.................................................................................................................................................38
GivensEstates/RichardA.Wood,Jr.AssistedLivingCenter.......................................................................................................38
HeatherGlenatArdenwoods........................................................................................................................................................39
HominyValleyRetirementCenter.................................................................................................................................................39
MajorieMcCuneMemorialCenter...............................................................................................................................................40
RichmondHillRestHome1-5......................................................................................................................................................40
WindwoodRestHome..................................................................................................................................................................41
Buncombe County Family Care Homes
AlvertaBolickHome.....................................................................................................................................................................45
AngelHouse1-7 .....................................................................................................................................................................45
CarolinaMountainFamilyCare.....................................................................................................................................................46
DeaverviewHeightsFamilyCareHome........................................................................................................................................46
ErwinHillsFamilyCareHome........................................................................................................................................................47
EvergreenLivingHome1-3,10-13.............................................................................................................................................47
FairviewFamilyCareHome1-4...................................................................................................................................................48
HaywoodHeightsFamilyCareHome............................................................................................................................................48
HeartandHearth .....................................................................................................................................................................49
Hester’sHeartofBlackMountainA-E,G-J....................................................................................................................................49
Index-139
Buncombe County Family Care Homes continued
HolmesFamilyCareHome..........................................................................................................................................................50
JoAnn’sFamilyCareHome...........................................................................................................................................................50
KnobHillFamilyCareHome..........................................................................................................................................................51
LeicesterHeightsFamilyCare........................................................................................................................................................51
LibertyOaks1&2 .....................................................................................................................................................................52
MayflowerSeniorCare,Inc..........................................................................................................................................................52
MeadowbrookFamilyCareHome................................................................................................................................................53
MillbrookFamilyCare....................................................................................................................................................................53
MountainValleyRetirementHome..............................................................................................................................................54
Mt.PisgahFamilyCareHome.......................................................................................................................................................54
NorthRidgeAssistedLiving1-5..................................................................................................................................................55
PlemmonsFamilyCare1&2........................................................................................................................................................55
SerenityHeartFamilyCareHome230-235...................................................................................................................................56
SoundviewAssistedLiving1-2.....................................................................................................................................................56
St.MaryRosa’sFamilyCareHome................................................................................................................................................57
WestsideAssistedLivingA&B......................................................................................................................................................57
WhiteFawnFamilyCareHome.....................................................................................................................................................58
WoodlandTerrace1&2................................................................................................................................................................58
Buncombe County Continuing Care Retirement Communities (CCRCs)
Ardenwoods
.....................................................................................................................................................................61
Brooks-HowellHome.....................................................................................................................................................................61
DeerfieldEpiscopalRetirementCommunity................................................................................................................................62
GivensEstate .....................................................................................................................................................................62
HighlandFarmsRetirementCommunity......................................................................................................................................63
PisgahValleyRetirementCommunity...........................................................................................................................................63
Buncombe County Independent Living for Seniors and Disabled
ArrowheadApartments.................................................................................................................................................................64
AshevilleTerraceApartments.......................................................................................................................................................64
AshewoodManor .....................................................................................................................................................................64
BatteryParkApartments...............................................................................................................................................................64
BellaVista .....................................................................................................................................................................65
BlueRidgeI .....................................................................................................................................................................65
ComptonPlace .....................................................................................................................................................................65
CrescentViewRetirementCommunity.......................................................................................................................................65
CrowellSquare .....................................................................................................................................................................66
GivensEstates .....................................................................................................................................................................66
LaurelWoodsApartments.............................................................................................................................................................66
LifeHouseApartments.................................................................................................................................................................66
MarjorieMcCuneMemorialCenter..............................................................................................................................................67
MountainSpringsApartments......................................................................................................................................................67
OverlookApartments....................................................................................................................................................................67
SkylandApartments .....................................................................................................................................................................67
TheVanderbiltApartments...........................................................................................................................................................68
Henderson County Nursing Homes BeystoneHealth&Rehabilitation................................................................................................................................................73
BrianCenterHealthandRehabilitation/Hendersonville............................................................................................................73
CarolinaVillage .....................................................................................................................................................................74
GoldenLivingCenter-Hendersonville.........................................................................................................................................74
HendersonvilleHealthandRehabilitation...................................................................................................................................75
TheLaurelsofHendersonville.......................................................................................................................................................75
Index-140
Henderson County Nursing Homes continued
LifeCareCenterofHendersonville................................................................................................................................................76
MountainHomeHealth&Rehabilitation....................................................................................................................................76
UniversalHealthCare/Fletcher...................................................................................................................................................77
Henderson County Adult Care Homes
BlueRidgeRetirement..................................................................................................................................................................81
CardinalCareCenter-Hendersonville.........................................................................................................................................81
CarillonAssistedLivingofHendersonville...................................................................................................................................82
CarolinaVillage,Inc. .....................................................................................................................................................................82
CherrySpringsVillage....................................................................................................................................................................83
CountryMeadowRestHomes......................................................................................................................................................83
HamptonHouse1-2.....................................................................................................................................................................84
Henderson’sAssistedLiving..........................................................................................................................................................84
HeritageLodge .....................................................................................................................................................................85
McCullough’sRestHome...............................................................................................................................................................85
MountainViewAssistedLiving.....................................................................................................................................................86
PisgahViewRestHome................................................................................................................................................................86
SpringArborofHendersonville...................................................................................................................................................87
SpringArborWest .....................................................................................................................................................................87
Henderson County Family Care Homes
CountryMeadowFamilyCareHome............................................................................................................................................91
FletcherViewInn .....................................................................................................................................................................91
JustInTimeFamilyCareHome1-2...............................................................................................................................................92
KayFamilyCareHome,LLC...........................................................................................................................................................92
SoundviewFamilyCareHomesA-F,M-O.................................................................................................................................93
TopicFamilyCareHome................................................................................................................................................................93
Valentine’sFamilyCareHomeI.....................................................................................................................................................94
WillowSpringsAssistedLiving#2..................................................................................................................................................94
Henderson County Mutli-Unit Assisted Housing with Services
TheBridgeatLakePointLanding..................................................................................................................................................97
LakePointLanding .....................................................................................................................................................................97
PineParkRetirementInn..............................................................................................................................................................98
SunnybrookAssistedLiving..........................................................................................................................................................98
Henderson County Continuing Care Retirement Communities (CCRCs)
CarolinaVillage
.....................................................................................................................................................................99
Henderson County Independent Living for Seniors and Disabled
TheBridgeatLakePointLanding................................................................................................................................................100
DavisHouseRetirementHome..................................................................................................................................................100
DellwoodGardenApartments....................................................................................................................................................100
DogwoodRetirementVillas.........................................................................................................................................................100
EastWIndsApartments..............................................................................................................................................................101
FletcherParkInnRetirementCenter..........................................................................................................................................101
HeritageHillsRetirementCommunity........................................................................................................................................101
HillsideCommons ...................................................................................................................................................................101
LakePointLanding ...................................................................................................................................................................102
ParksideCommons ...................................................................................................................................................................102
SugarHillApartments.................................................................................................................................................................102
Index-141
Madison County Nursing Homes
ElderberryHealthCare...............................................................................................................................................................107
MadisonManorNursingCenter..................................................................................................................................................107
Madison County Adult Care Homes
MarsHillRetirementCommunity...............................................................................................................................................111
Madison County Family Care Homes
HotSpringsFamilyCareHome1-3............................................................................................................................................115
MintzCareHome1-5................................................................................................................................................................115
Madison County Independent Living Communities for Seniors and Disabled
MashburnGapApartments........................................................................................................................................................119
Transylvania County Nursing Homes
BrainCenterHealthansRehabilitation/Brevard......................................................................................................................123
TheOaksofBrevard ...................................................................................................................................................................123
TransylvaniaCommunityHospital-TransitionalCareUnit.........................................................................................................124
Transylvania County Adult Care Homes
CedarMountainHouse...............................................................................................................................................................127
KingsBridgeHouse ...................................................................................................................................................................127
Transylvania County Family Care Homes
Tore’sHome,Inc1-3.................................................................................................................................................................131
Transylvania County Multi-Unit Housing with Service
CollegeWalk ...................................................................................................................................................................135
Tore’sHome ..................................................................................................................................................................135
Transylvania County Independent Living Communities for Seniors and Disabled
BalsamGroveApartments.........................................................................................................................................................136
CedarHillsApartments...............................................................................................................................................................136
CollegeWalkRetirementCommunity.......................................................................................................................................136
LaurelVillage ...................................................................................................................................................................136
Index-142
HEART & HEARTH
Family Care Home
• Holistic approach to elder-care
• Meaningful activities individualized to each resident
• Meals made fresh from scratch
• Vegetable garden and fresh eggs from our own chickens
• Owners are actively involved and are on site
• Cozy country setting with beautiful views
• Residents are supported to participate in rhythms/activities of home
(pet-care, gardening, chicken care, discussions games, and more.)
Hearth & Hearth Family
Care Home is a state
licensed 6-bed assisted
living family care home.
Steve and Melisaa Ruggles
2200 New Leicester Hwy
Asheville NC 28806
828.691.2527
[email protected]
Advertisements - 143
The road to recovery starts at The Laurels of GreenTree Ridge. We are a team
of professionals dedicated to promoting the highest level of independence and
quality of life. Please contact us at (828) 274-7646 for more info or to set up a
tour. Our staff is available to meet with you to discuss your health care needs.
Amenities
Short-Term Services
Private Guest Rooms
Wheelchair Accessible Bus
Orthopedic Rehabilitation Program
Private Dining
Neuro Rehabilitation Program
Beauty and Barber Shop
Cardiac Recovery Program
Courtyard
Infection Resolution Program
Garden
Wound Prevention & Healing Program
Cable / Satellite TV Hook-Ups
Long-Term Services
Dialysis Support
Palliative Care Program
Post Assisted Living Care
Restorative Care
Respiratory Program
Telephones
The Laurels of GreenTree Ridge also accepts Medicare, Medicaid, Blue Cross
Blue Shield and many other insurance plans.
Wi-Fi Internet Access
Creating a Legacy by Exceeding the Needs and Expectations of Those We Serve, while Embracing The Laurel Way.
www.laurelsofgreentreeridge.com
•
70 Sweeten Creek Road Asheville, NC 28803
•
(828) 274-7646
thank you
A special
to the
Buncombe, Henderson, Madison & Transylvania County
Community Advisory Committee (CAC) Members
Some of the CAC duties include:
• Visit nursing, adult care and family care homes;
• Listen to concerns and try to find solutions;
• Work with staff to promote resident rights;
• Encourage volunteering in facilities;
• Report to county and state officials about adult care home and nursing home care;
• Support legislative initiatives aimed at improving adult care home and nursing home care; and
• Attend educational programs to stay up-to-date about elder care.
If you would like more information on becoming a Community Advisory Committee
Member call Barbara Hinshaw, Terry Collins or Lee Ann Smith at (828) 251-6622.
200 Heritage Way
Hendersonville, NC 28791
828-693-5849
Short & Long Term Skilled Nursing Care
Private Short Term Rehab Rooms
Physical, Occupational & Speech Therapy
Medicare & Medicaid Certified
  
  
  
  

 
  
  
 
     
     
Marjorie McCune Memorial Center
101 Lions Way, Black Mountain, NC 28711
828-669-8452 Fax 828-669-2377
www.mccunecenter.org
Independent Living
Completely Remodeled
1 Bedroom
1 Bathroom
Eat in Kitchen
Living Room
Assisted Living
Private and Semi-Private Rooms
*Medicaid Approved*
Dedicated staff provides 24 hour care for those that
need assistance with personal care, and medication
administration. Daily housekeeping and laundry services
are provided. Hot, homemade meals are served in the
Dining Room.
A small deposit with affordable monthly fee.
Services provided include:
All Utilities, Transportation, Housekeeping,
Maintenance, Laundry, Meals and Planned Activities
Land-of-Sky Regional CouncilÕ s
Area Agency on Aging
339 New Leicester Hwy., Suite 140
Asheville, NC 28806
Phone: (828) 251-6622
Fax: (828) 251-6353
www.landofsky.org
Vision Statement
The Area Agency on Aging is a leader and catalyst in helping our four county Region (Buncombe,
Henderson, Madison and Transylvania) develop a comprehensive system of programs and
opportunities that provide older adults the information and support needed to age optimally in the
setting of their choice.

Long-Term Housing Directory for Henderson - Land-of

Transcription

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