power shift - Total Telecom
Transcription
power shift - Total Telecom
Busines s analysis for telecoms profes sionals Dec 2010–Jan 2011 leader contents POWER SHIFT 2 Cloud services This year marked a shift in power in mobile. We look at 2010 highlights as well as cloud services and fibre business models T Ian Kemp Editor Total Telecom Plus his has been the year when merger and acquisition activity sprung back to life in the telecoms and ICT sectors. M&A activity accelerated as the year drew to a close as we showed in the last issue of Total Telecom Plus. It is in the mobile sector where the biggest upheaval is playing out. Bharti Airtel in April moved up to the number five spot among global mobile operators by subscribers when it bought the African assets of Kuwait mobile operator Zain for US$10.7 billion. But Bharti could itself be surpassed by Russia’s Vimpelcom if its deal, announced in October, to buy the telecoms assets of Weather Investments— In mobile, at least, the balance of power is shifting including Italy’s Wind and a majority stake in Egypt’s Orascom Telecom—is approved. United Arab Emirates operator Etisalat also continues to move up the ranks, in October agreeing to buy a 46% stake in Zain for $11.7 billion. Wireless Intelligence says that will propel Etisalat into a regional superpower, with 150 million connections in the Middle East, Africa and Asia. All the while Europe’s biggest mobile operator, Vodafone, is offloading non-core assets: in NETWORK STRATEGIES September it sold its 3.2% stake in China Mobile for £4.3 billion and with barely a whisper in November offloaded its interests in Japan’s Softbank for £3.1 billion. In mobile, at least, the global balance of power is shifting towards the BRIC countries and the Middle East. That is sure to be reflected in Total Telecom’s Global 100 ranking of fixed and mobile network operators going forward. This year’s Global 100 marks the fall of Zain and charts the major risers and fallers, as we show in our extract on p.8. Mobile M&A has been matched by LTE activity this year (TT Plus July/August). That is shown in the weight of coverage in our Timeline Review of the Year on p.19 which rounds up many of the critical events in telecoms in 2010. As well as being the year that LTE rollouts began, operators and governments have been grappling with business models for nextgeneration fibre networks. On p.11 two fibre experts set out the typical costs for NGA architectures based on their detailed studies. Of course, new fixed and mobile architectures will be crucial to support new services. Many of them will be delivered in the cloud, but operators are not necessarily best placed despite their network assets (story p.2). And our Technology Trends this month shows just how vital policy management will be to delivering mobile data services. n New partnership deals show telcos are raising the stakes to provide cloud services to enterprises. technology trends 6 Policy management Mobile operators needing to better manage data traffic flow and improve service quality are looking to policy management. operator ranking 8 Global 100 An extract from Total Telecom’s ranking of the world’s biggest network operators, plus figures on the latest revenue and capex trends. business and finance 11Fibre economics Two experts reveal their studies into the cost of building next-generation access fibre networks timeline 16Reviewing 2010 A look back at some of the key business, network and people events this year as documented in our monthly Timelines statistics 27Prime numbers A breakdown of IPTV subscribers worldwide in Q3, network equipment growth, new LTE revenue and subscriber forecasts, and mobile handset sales nEtWORK stRatEGIEs CLOUD SERVICES JOInInG FORcES new partnership deals show telcos are raising the stakes to provide cloud services to enterprises, but so too are aggregators and Internet powerhouses. By Ingrid lunden T elcos hoping their infrastructure will give them an advantage in cloud computing face a threat from upstarts building or aggregating their own network assets. Virtual network operators and IT and Internet powerhouses are muscling in and aim to compete with operators both on cost and service levels. but those same companies could also give telcos a boost in providing cloud services to their enterprise customers. Indeed a spate of partnership announcements in October and November indicates that operators are raising the stakes in the enterprise market. cloud-based services for enterprises will generate revenues of uS$35.6 billion globally by 2015, up from $12.1 billion in 2010, forecasts Analysys Mason. but mass adoption of cloud computing by enterprise customers is still a long way off. Telcos hope their early entry into enterprise cloud services will help them to reap the benefits. Indeed, now could be the time to step up offerings: 2011 will mark a jump in the growth of enterprise cloud service revenues, of 43%, says Analysys Mason, but that growth will fall dramatically in subsequent years (see chart p.4). Already telcos are turning to global IT providers to help speed cloud service launches. IbM in October launched cloud Service provider, a carrier-grade set of hardware, software and services based on its Service delivery Manager platform and designed to help operators deliver cloud services to business customers. IbM claims it can help telcos reduce the time to launch new cloud services—such as virtual desktop management, storage, hosting or applications-as-a-service— typically from six months to six weeks. Orange and SK Telecom are among operators testing the service, with the former using it to trial infrastructure-as-a-service offerings for enterprise customers. Also in October, colt announced a partnership with unisys to deliver cloud 2 services. unisys will implement cloud computing technology in six new colt data centres to enable both companies to deliver cloud-based services to their customers across Europe. And in the same month, in Spain Telefonica announced a “virtual desktop” offering for fixed and mobile terminals using cloud technology from NEc. The two have already been working together for a year on Telefonica’s software-as-aservice (SaaS) offering Aplicateca, aimed at SMEs and large enterprises. Jaime Serrano, cEO of NEc Iberica, says the Spanish operator is looking to extend the product to the rest of its European and latin American footprint. “I think that we are still in the earliest stage of this market,” says Serrano. “We are in phase zero/one of deployment. It’s very cost effective, easier and cheaper for customers, but phase two/three will be much more. cloud will help society do more than just IT; it can help with administration, traffic and many other things.” Analysts say there is a growing opportunity for telcos to act as “cloud brokers”—intermediaries between end users and cloud providers, delivering services ranging from SlAs with multiple vendors to compliance and security. Gartner predicts 20% of all cloud services will be handled by brokers by 2015, with total global cloud services revenue reaching $148.8 billion a year earlier. capgemini in cloud computing: The Telco Opportunity, singles out other areas of operator expertise including on-demand hosting; SaaS enablement; on-demand computing and storage; security; unified communications; billing; and delivering wholesale capacity for regional cloud operators. “Enterprises and governments spend nearly uS$2.4 trillion worldwide on IT products and services, many of which can be delivered from the cloud,” says the report. “Within the enterprise segment telcos are aggressively targeting SMEs due to the growing interest in this segment for cloud-delivered software. SME share in overall cloud services revenue is expected to increase from 25% to 40% between 2009 and 2015.” certainly, telcos should be a perfect fit for cloud services: they have both the network and the existing customer relationships delivering data connectivity to businesses. but telcos that do not own network are also eyeing the opportunity, claiming they can provide greater flexibility and lower pricing: virtual network operator Virtela since June has been offering cloud infrastructure services— ranging from application acceleration to security solutions—that it claims can provide a cost reduction of up to 80% on companies’ premises-based services. That competition is set to intensify: Gartner estimates that by 2015 20% of non-IT Global 500 companies will Cloud offerings from telecoms operators telco BT Orange Business Services Deutsche Telekom/T-Systems TeliaSonera Belgacom Telefonica aT&T Verizon Business Telstra SK Telecom nTT Bharti airtel Tata communications saas ✓ ✓ ✓ ✗ ✗ ✓ ✓ ✓ ✓ ✗ ✗ ✗ ✗ Iaas ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Paas ✗ ✗ ✓ ✗ ✗ ✗ ✓ (planned) ✗ ✓ (planned) ✓ ✗ ✗ ✗ Source: capgemini TME Strategy Lab www.totaltele.com December 2010/January 2011 NETWORK STRATEGIES themselves be cloud service providers, as they deliver their core services via the cloud and move into the value chain. The good news for network operators: cloud-based infrastructure services are growing in importance. Analysys Mason says the majority of cloud services today are based around software-as-a-service (SaaS), accounting for 70% of the market; infrastructure-as-a-service (IaaS)—outsourcing network, servers and storage—accounts for 30%. But the balance will shift by 2015, with IaaS growing to a 40% share. New figures from Gartner forecast worldwide SaaS revenues within the enterprise application market will reach $9.2 billion this year. Approaching cloud services with network-style guarantees could become a key point of differentiation and one from which telcos could profit. “What I consistently hear is that enterprises of all sizes right now [are seeing] a reluctance from cloud service providers to take on the risk. Those providers don’t want to sign up to the kind of SLA offerings that telcos always have offered for their traditional services,” says Craig Wilson, VP of global telecommunications at IBM. “Is there a demand for committed, differentiated SLAs? Yes, definitely.” Reflecting that, a new survey conducted by IDG Research for managed service provider Savvis found 60% of respondents considered it “extremely or very challenging” to get a cloud computing service to fit business needs, while 62% said security was a key concern. IDG surveyed 172 CTOs, CIOs and IT managers in enterprises globally. Virtela says it offers a “250 percent” money-back guarantee for companies which don’t see their applications become 5%–25% faster using its cloud platform. “The traditional model for application services was around a managed service provider offering equipment and focusing this around uptime,” says Ron Haigh, VP for cloud services and architecture at Virtela. “It’s important and we still have SLAs for this, but now the bar is higher: It’s not just ‘will it perform better’, but ‘will it have a meaningful impact?’” Virtela says IBM is one of its big partners using its platform to provide cloud services, packaging them with its own SLAs. But while telcos and VNOs are busy partnering with IT companies to launch cloud services, some say they will face stiffest competition from Internet and IT powerhouses already cutting their margins fine to pick up business (see box p.5). “The [biggest] threat [comes from] companies like Amazon, Microsoft and Google,” says Andrew Greenway, global cloud computing programme lead at Accenture. “I don’t think the telcos would have traditionally seen them as competitors, but in cloud the huge scale of investment they are coming in with, and Incorporated in 1997, with a tax holiday up to FY 2018, Lanka Bell Limited (LBL) is Sri Lanka’s leading CDMA 2000-1X (fixed line) operator that also offers WiMAX IEEE 802.16 d data services on the 3.5G spectrum, via 509 base stations and 65 branch offices throughout Sri Lanka. INVITATION FOR EXPRESSIONS OF INTEREST KPMG in Sri Lanka LBL is connected to the 65,000 km long FLAG Global Undersea Fiber Optic Network that connects all continents of the World, as well as to the 88,000 km long Reliance Domestic Terrestrial Network covering the length and breadth of India. LBL owns and operates the sole landing station of FLAG in Sri Lanka. Having established a strong brand name, LBL was awarded the “Peoples Fixed Line Telecommunication Service Brand of the Year” at the Annual Peoples Awards 2010 organized by the Sri Lanka Institute of Marketing and AC Nielsen. The shareholders of LBL invite telecom operators and/or investors to submit their expressions of interest to acquire 99.99% of the company. Such expressions of interest should be addressed to the Financial Advisors, KPMG Ford, Rhodes, Thornton & Co., on or before 31st December 2010. All communication should be directed to: Reyaz Mihular Partner – Head of Financial Advisory KPMG Ford, Rhodes, Thornton & Co. 32 A, Sir Mohamed Macan Markar Mawatha Colombo 00300 E-mail: [email protected] (c) 2010 KPMG Ford, Rhodes, Thornton & Co., a Sri Lankan Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (”KPMG International”), a Swiss entity. All rights reserved. December 2010/January 2011 www.totaltele.com 3 nEtWORK stRatEGIEs Enterprise cloud service growth 45% 35 40% 30 35% 30% 25 25% 20 20% 15 15% 10 10% 5 2% managed service providers US$0.5 billion 23% communications service providers US$8.2 billion Year-on-year growth rate Revenue (U$ billions) — Growth n Vendor-driven n Registered IT partners n Managed service providers n communications service providers 40 to get them very cost effective. They will need to virtualise everything and offer sophisticated services, because that is what can now be bought. That is a big challenge for them.” When it comes to the enterprise cloud market Analysys Mason estimates that by 2015 telcos and managed service providers together will take 25% of revenues (see pie chart). Registered IT and applications partners—such as agents, systems integrators, dealers and direct market resellers—will account for 39% of this end-user-generated revenue; while IT and applications vendors (such as Salesforce.com) will generate 36% of the revenue, either through Web-based sales or dedicated account representatives. IT and integration skills, as well as network assets, are becoming an intrinsic part of the cloud computing play, particularly when one company is unlikely to be able to provide all the components. Enterprise cloud revenues, 2015 39% Registered It partners US$14.0 billion 36% vendor-driven US$12.9 billion 5% 0% 0 2010 2011 2012 2013 2014 2015 Source: analysys Mason Source: analysys Mason their cost points, are way below what telcos are used to.” Greenway says he recently went through a cloud benchmarking exercise with a telco client, comparing it with other telcos and against other providers: “Just trying to do some bottom-up calculations, the telcos were totally out of line [cost-wise],” he says. “So for telcos to launch these services successfully, they will need to…get their house in order, and if they want to offer those services themselves they will need Keep track of the latest breaking news and analysis from the global communications industry TOTAL TELECOM SUBSCRIPTION ORDER FORM Yes please, I would like to subscribe to Total Telecom (Please tick to confirm) Subscription packages Standard Service Full Research Service £ £150 £499 € €172 € 579 $ $230 $770 COMPANY DETAILS Name: Job title: Company name: Email: Address: • News updated as it happens at www.totaltele.com • Daily email alerts to help keep you informed • Access to archive of news stories and analysis • Total Telecom Plus – Business analysis for telecoms professionals • And more… Fax: Bank transfers Crossed cheque payable to Terrapinn Holdings Ltd Visa American Express Mastercard Card no Cardholder Signature Expiry date • Fax: +44 (0) 1858 434 958 • Online: www.totaltelecom/subscribe • Post: Total Telecom, 4th Floor, Welken House, 10-11 Charterhouse Square, London EC1M 6EH Country: Telephone: METHOD OF PAYMENT For more information or to subscribe to Total Telecom • Call: +44 (0) 1858 435 363 • Email: [email protected] Postcode: Security Code Bank Transfer: Account Name: Terrapinn Holdings Ltd, Sort Code: 20-78-98, Bank Account Numbers: GBP: 70601535 USD: 58456311 Euro: 77001733. 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Please tick here if you would prefer not to hear from our partners: by post by phone . www.totaltele.com NETWORK STRATEGIES “It’s still a recent and fragmented market with many players,” says Alex Rigaldo, head of the cloud computing programme at Orange Business Services. “When a customer wants to put an app into the cloud they need to find the right player, specific support, billing and so on. That’s okay for one or two applications, but when it comes to placing all your IT into the cloud it becomes a nightmare.” As a result, IT services companies are snapping up cloud integration specialists to address the problem. In November, Dell announced the acquisition of Boomi, which sells a platform to integrate enterprise data from cloud applications with on-premises applications. That followed IBM’s purchase in May of cloud software integration company Cast Iron Systems. NEC, in an interview with Total Telecom in November, claimed operators lack the IT skills necessary to succeed in cloud computing. “Most operators don’t have a clue about how to combine IT services with their network and then operate it as a [cloud computing] business,” said Toshiyuki Mineno, senior VP at NEC. Mineno also expressed doubts over cloud service and virtual network operators (VNOs) that don’t own their own infrastructure but deliver aggregated services or services over the public Internet. “Google, Salesforce.com and Amazon are competitors to the operators because they’re utilising their networks but also taking revenue from them,” he said. “[But] they cannot provide carriergrade services or guaranteed SLAs.” Indeed, operators are fighting back and say their network infrastructure gives them a key advantage. “Most enterprises would not trust a public cloud for critical applications,” says Rigaldo at Orange. “We are positioning ourselves as a trusted intermediary, a single place where people can buy and use online all cloud services, and potentially migrate to more professional services.” Like other operators Orange is partnering with third parties for applications and infrastructure, such as the alliance it struck in September with Cisco, VMware and EMC to provide cloud services with end-to-end SLAs. Rigaldo says Orange has picked up 100 December 2010/January 2011 www.totaltele.com Net gains: Internet powerhouses maintain their lead Cloud services were effectively kicked off by Internet companies, and they are still the ones running with the ball. “In SaaS the leader is Saleforce.com, with Amazon coming up swiftly behind,” says Haigh at Virtela. Salesforce.com in November beat analyst expectations by posting revenues of US$429 million, a 30% increase compared to the same quarter a year earlier. Marc Benioff, the CEO, says the company is on track to make US$2 billion in revenues in 2012. Amazon, which started its Web Services division four years ago and now offers a range of cloud-based applications and infrastructure services, in November announced it is adding a new “supercomputing” component, which businesses can use to boost processing power for application development, computations or data-heavy instances. Amazon—which uses a mix of the public Internet and virtual private networks to provide services—is well known for being one of the most competitive in terms of pricing for its services, and for having one of the widest ranges of offerings. UBS forecasts that Amazon Web Services will have sales of US$500 million in 2010, rising to $750 million in 2011. The company also offers SLAs for Elastic Compute Cloud (EC2), its primary cloud computing service. Google also has big ambitions in this market and could partner with telcos that don’t directly compete on the applications front to deliver services. “There is nothing I can disclose on Google today, but we are talking to them regularly; they are talking to all of us [telcos] regularly,” says Alex Rigaldo, head of the cloud computing programme at Orange Business Services. “The IT market is very difficult to break into for large companies” that don’t have the channel partnerships established to target enterprises. cloud customers since launching in June 2009, and already has one big customer on its books for integration/aggregation work: “A luxury brand, with more than 30,000 employees worldwide…We’re putting together a single application store to be accessed via laptops and desktops. We give a single interface where each employee has access to all collaboration services either from Orange or third parties such as WebEx, and some operated by the customer itself. We give different service levels depending on the user’s profile, and we bill on what has actually been used.” In December Orange Business Services Global IT cloud services growth n Infrastructure-as-a service n Platform-as-a-service n Software-as-a service ● CAGR $17.4 billion 21% 3.7 10% 1.7 $44.2 billion 37% 35% 69% 12.0 2009 12.8 29% 5.8 13% 25.6 58% 21% 2013 Source: Capgemini TME Strategy Lab announced Business VPN Galerie, a service that connects enterprises to cloud service providers’ applications through the operator’s IP virtual private network, promising end-to-end SLAs. Operators such as AT&T, Verizon, T-Systems and BT have been offering cloud services for some time (see table p.2). But in addition to Orange, the past few months have seen a succession of new or revamped cloud launches from telcos. In the US, for example, Verizon in November announced it will be beefing up its own unified comms/collaboration products with Microsoft’s SME-focused cloud offering, Microsoft Online Services. Verizon claims that using these services in the cloud could cost users up to 40% less than equivalent on-premises services. But in the longer term, some think carriers’ network assets will not be a guarantee of success. “I think Amazon has proven that you don’t need to own your own network to be a leader in cloud services,” says Haigh at Virtela. UK VNO Azzurri Communications has yet to launch a cloud service, but CEO Mark Quartermaine says this will be coming. “I can see the scenario where a CIO is buying a hosted solution. That becomes an opex- or utility-based model that can be flexed up or down, buying capacity for peak demand,” he says. n 5 TECHNOLOGY TRENDS POLICY MANAGEMENT THE BEST POLICY Mobile operators needing to better manage their data traffic flow in order to improve congestion and service quality are turning to policy management. By Roy Rubenstein P olicy management is becoming a key technology for mobile operators as they tackle rapid data traffic growth in their networks: The ability to adapt a subscriber’s session enables operators to address traffic congestion and ensure service quality. But policy management is also enabling operators to be more creative in their service plans and even to deliver services consistently irrespective of the access network. Fixed broadband networks have for some time used policy enforcement rules to control end-users’ services: for example, to enable parental control, and to ensure fair-usage by blocking the minority of users that hog network capacity. But it is mobile broadband that is predominantly forcing operators to embrace the technology, to manage traffic congestion and enable new services. Susie Kim Riley, chief marketing officer at Tekelec, says she recently attended a conference where Vodafone presented graphs that showed the benefits it is experiencing from implementing the vendor’s policy infrastructure. “They were rather dramatic,” she says. “As soon as they started implementing [policy management], the network growth started to taper off because they were actively managing their network peaks.” Vodafone has managed to reduce peak traffic by 16%–24%, claims Riley. EU legislation has also been a catalyst for operators to embrace policy management, though use in mobile networks is still in its infancy: Since July EU operators must inform users when they are approaching a €50 roaming limit. “Policy helps provide transparency into that usage but also manages the gating mechanism,” says Jonathan Downey, director of product marketing, Openet. “When you hit that limit it cuts you off and redirects you to give you service options.” Policy management resides in the network’s control plane, and oversees the data plane where packets are analysed 6 using techniques such as deep packet inspection (Total Telecom Plus, May 2010) and processed. Such packet processing includes assigning bandwidth, setting priority based on a packet’s class, or blocking a flow. Once informed about a new flow, policy management defines the rules to be applied to the packets based on the subscriber’s data. “It could be for a particular application, it could be time-of-day based, it could even be location-based; there are all sorts of things you can put in to change the way [a flow] is treated,” says Peter Mottishaw, principal analyst at Analysys Mason. Fixed networks use policy management to block some peer-to-peer traffic without impairing legitimate peer-to-peer usage. Such applications have used static policies provided by system vendors as part of their switches or routers, says Shira Levine, directing analyst, next generation OSS and policy at Infonetics Research. “[Now] policy is becoming more dynamic, capable of making realtime decisions, and is moving out of the network infrastructure into a more independent IT solution,” she says. A key policy networking block is the policy charging and rules function (PCRF) which performs the policy management based on configured rules. “The PCRF is about real-time control, the ability during Business drivers for policy control Reduce network congestion Increasing revenue per user Delivering tiered services Building out IMS compliant architecture Regulatory compliance 0% 20% 40% 60% 80% Percentage of service provider respondents: 25 large telcos questioned globally, representing 28% of global revenues Source: Infonetics Research a session to dynamically change its attributes so that the subscriber can have a good user experience for a multitude of applications,” says Riley. The PCRF interfaces to the policy enforcement which enacts the rules on traffic. Policy enforcement can be implemented in a variety of platforms including the gateway GPRS support node (GGSN), routers, and standalone deep packet inspection (DPI) platforms. The PCRF also interfaces to the subscriber profile repository (SPR) which holds information on what a subscriber is entitled to. When a user signs up to a service, the operator’s provisioning system informs the SPR of the subscriber’s profile. It is the more demanding requirements of mobile that are driving policy management innovation. While parental control and fair usage are now being applied to mobile as they have been in fixed networks, mobile has more variables to consider. These include terminal types, a scarcer radio channel resource, and location—whether a user has access to WiFi or is roaming. Yves Bellego, head of network strategy at Orange, describes policy management as one of a set of features the operator is exploring across its networks for traffic management and ensuring quality of service (QoS). Orange’s focus is on wireless, but policy management is already in use for its wireline services to enable parental control of content. For mobile, Orange is using the technology to enact a fair-usage policy, downgrading a user’s download throughput once they exceed their monthly quota. Orange says its next step is tackling QoS management. “The need to ensure traffic management is a short-term need for wireless, while QoS arises because we have very different services going over the air simultaneously, whether for the same customer or for different ones,” says Bellego. Such functions require policy management in the form of an installed www.totaltele.com December 2010/January 2011 TECHNOLOGY TRENDS PCRF, and QoS processing in the radio access network, says Bellego. Ericsson says QoS management will become increasingly important as more machines and m2m devices—it forecasts 50 billion globally by 2020—are connected to the mobile network. Soft-drink vending machines and high-definition security cameras have differing requirements, for example: vending machines are low data requirements that send bursts to update their status in the early hours; but when a security camera is triggered, it is a highcapacity, high-priority stream. “If the current state is characterised by a larger variety of people with differing demands, the next wave will be an even larger variety of connections, not just [to] people but [also to] machines,” says Jan Häglund, VP and deputy head of product area IP and broadband at Ericsson. Orange’s Bellego and his team are exploring differentiated services. “We recognise this is technically feasible. However, is there any interest in doing it [from a business perspective]?” Policy management vendors are hoping their case studies can convince operators. Bridgewater Systems says one European operator is introducing a ‘happy hour’ where users can download all the data they want between the hours of 8pm and 9pm independent of their plan. Another operator customer is implementing tiered roaming plans whereby rates are cheapest if the user is in a neighbouring country. What’s more, selling a data plan to new devices such as the Apple iPad tablet, for a set time and a given quota, becomes more straightforward using policy. “Policy enables data plans in more flexible ways,” says Downey at Openet. Operators are also working on service plans where the monthly download quota does not depend on the access network: for example, capping it at 10 Gigabytes per month irrespective of whether it is downloaded over fixed, WiFi or mobile. “Our target at the end is something that is converged between fixed and mobile, but in the short term what we have is mobile data traffic increases and some specific issues with that,” says Bellego. Policy also gives operators a way to December 2010/January 2011 www.totaltele.com Content challenges: telcos need to better analyse their customers Service providers must improve their ability to analyse customers’ requirements as well as their billing systems if they are to exploit new content-based business opportunities. That is a key finding of a study commissioned by Oracle Communications that surveyed 50 media players and 50 wireless and wireline service providers in EMEA. “In telecoms, 82% of service providers are looking to offer focused offerings to customers but only 12% are able to execute against the analysis of customers’ behaviour in order to understand what to offer those people,” says Gordon Rawling, director of EMEA marketing at Oracle. The report found that only 16% can provide detailed insight into a user’s behaviour. In turn, 46% can make recommendations based on customers’ current interactions. Yet telcos are keen to provide users with content through partnerships with IT and Internet firms. Already 82% have such partnerships and all expect to grow their offerings via mobile apps, Internet portals, sourced content from media and entertainment companies, content aggregators, social media companies and even creative consumers selling their content. And as operators grow their content offerings, they will need to improve their ability to bill customers. Telcos are in a much better position than media providers, says Rawling, yet 40% still can’t process micropayments, 28% can’t cater for subscriptions while 12% are unable to process one-off payments. “Telcos have more maturity to service some of the back-office functions around partnering and around billing,” he says. “But if they can’t draw together the insights they have and differentiate them back to the consumer and the [content] partners, they have nothing to monitise and nothing to bill.” entice users to higher-fee services. Tekelec says one US operator has a turbo-boost option that allows users to try a higherspeed data tier. “Some 40% of users that have tried it have upgraded,” says Riley. Infonetics’ Levine says Saudi Telecom, working with vendor BroadHop, has implemented a parental control scheme using policy that allows subscribers to turn off their children’s phones during prayer times. “Prayer times change during the year… so it requires a complex rules decision,” says Levine. But operators must overcome challenges regarding policy management. “If you do a bad job of this you can really upset your customers,” says Mottishaw. Orange says its biggest challenge is not just confined to policy: “[It is] managing the customer and their services over the various access networks,” says Bellego. For example, using WiFi for mobile traffic offloading and delivering a customer’s services over whatever network is available. “That is not only a question of policy but also identity management: How to recognise the customer whether connected through the mobile network, a WiFi hotspot, or through the LiveBox at home,” he says. The step after that is delivering personalised services with associated functionalities, adds Bellego. Operators must also assess the different policy management offerings from vendors. “Because it is such a hot space everyone wants to jump on the bandwagon,” says David Sharpley, senior vice president, marketing & product management, at Bridgewater Systems. Growing interest in policy control has seen a significant influx of vendors in the past three years, with Analysys Mason counting over 30 offering policy management products. “The danger is if you don’t think through ahead of time the overall strategy and how it all fits together, you could end up with a lot of incompatible stove-pipe solutions,” says Mottishaw. “They could look back in five years’ time and discover they have very unpleasant legacy [equipment].” Regulation could also play a significant part in decisions to implement the technology. “There are definitely technology challenges,” says Larry Socher, global lead network practice at Accenture. “But the bigger deal—take mobile broadband management—when implementing a traffic shaping solution is walking a tightrope with net neutrality.” Tekelec claims operators have also held back from introducing new creative features due to uncertainty over net neutrality. One US operator decided not to enable a feature that would reduce by fivefold the download time of a video over its access network, due to the fear of the unknown regarding net neutrality regulation (see TT Plus October: Unequal Measures). n 7 GlOBal 100 N E T W O R K O P E R AT O R R A N K I N G S RIsE anD FaLL Network operator revenues are rising and increased capex is reflecting greater financial confidence. Meanwhile a spate of M&A activity promises to shake up the ranking order N ew figures from analysts show service provider revenues are on the increase, and that spending on key network and service technologies is also rising. Telegeography says the aggregated third-quarter revenues of the world’s 30 largest telcos were uS$309 billion, almost 3% more than in the same quarter in 2009. for the preceding four quarters that growth “had been languishing at around 1%”, it says. but that is not the full picture. Telegeography says the global telecoms services market has been growing by an average annual rate of just over 5% over the past five years when measured in local currencies, and forecasts that growth rate will be halved over the next five years: “The last two quarters have seen some aggressive M&A activity come to fruition…Stripping out the revenue impacts of the major deals, the underlying growth at the top 30 over the past year has been more like 2.2%. Even so, that is a reasonably strong bounce back for a mature telecoms market that has been through an extremely difficult period.” Greater financial confidence is reflected in increased capital expenditure by operators. Strategy Analytics says wireless capex increased by 1.7% in the third quarter compared to the same period in 2009, and says that is the first year-on- year increase in six quarters: “consistent improvement in operator financial performance throughout 2010 has finally flowed through to capex,” says phil Kendall, director, wireless operator strategies, in a report. Service revenues of wireless operators increased 4.5% year on year, while EbITdA increased 3.2%. Another analyst company, Infonetics, shows spending by carriers and enterprises on key network equipment is also rising. Infonetics says wireless lAN equipment revenue reached $680 million worldwide in 3Q10, up 12% from 3Q09. And it says sales of Ethernet switches are likely to be the highest ever this year, at $18.5 billion, up 29% from last year. Quarter over quarter, the worldwide 2G and 3G mobile infrastructure market grew 2% in 3Q10, to $8.8 billion says Infonetics, although that is down 20.7% from 3Q09 “when the market was inflated by massive 3G rollouts in china”. china’s operators have boosted revenues as they expanded 3G services, says Wireless Intelligence. Its ranking of mobile operators for Q2 also shows how a shift in power is taking place (see table below right p.9). The final position in the table is calculated as a sum of rankings by connections and revenues. Among the risers are bharti Airtel, Vimpelcom and America Movil, while Zain has dropped Global 100: Top Ten Ranking Winners Revenue Revenue rank company name Rank 2010 20 change y-o-y 21 (rank in 2009) Oi (41) 65 16 centuryLink (81) 58 10 Telkom South africa (68) 59 10 82 A s we went to press with this year’s Global 100, all eyes were not on the top of the table—the top five all retained their places, while there was just one new entrant in the top 20—but rather on the middle of the rankings, where one company’s position belies the state of flux it finds itself in. Just three years ago Kuwaiti telecoms group Zain set out its aim to establish itself as a top 10 global operator by 2011. Its lofty ambitions helped push it into 47th place in the revenue rankings in 2009, from 60th the year before, a position it has retained this year. but as that 2011 deadline approaches, a change in strategy threatens to push Zain out of the Global 100 altogether. At the start of this year there were already signs that Zain was set to break up Global 100: Top Ten Ranking Losers Revenue in Revenue Revenue rank company name Rank 2010 77 change y-o-y -11 (rank in 2009) PccW (66) 3,470 41 -9 Vimpelcom (32) 6,076 3,863 85 -7 Eircom (78) 1,828 canTV (69) 3,831 29 -6 Qwest communications (23) 8,588 9 Iliad (91) 1,954 34 -6 Hutchison Whampoa (28) 6,997 28 8 SK Telecom (36) 8,674 71 -6 Level 3 (65) 2,624 37 8 Bharti airtel (45) 6,515 80 -6 Bezeq (74) 2,121 54 8 Brasil Telecom (62) 4,358 81 -6 Windstream (75) 2,090 33 7 Rogers (40) 7,060 43 -5 OTE (38) 5,984 52 6 Telkom Indonesia (58) 4,783 57 -5 Megafon (52) 4,185 euros (m) 09-10 11,948 Source: company data/Diana crossland 8 out altogether, a decline also charted this year in Total Telecom’s Global 100 ranking of network operators. Some market changes are yet to be reflected fully in the Global 100, which is based on companies’ last full financial years. Nevertheless, it remains the most comprehensive listing of fixed and mobile network operators, highlighting key market trends. following is an extract, and to access the full report and ranking tables in pdf format click here. Revenue in euros (m) 09-10 2,256 Source: company data/Diana crossland www.totaltele.com December 2010/January 2011 GlOBal 100 rather than expand its operations. by June the telco had concluded the sale of its African assets to India’s bharti Airtel for uS$10.7 billion. looking at the operator’s service revenue figures for each of its separate country business units, the 15 businesses divested accounted for 41.4% of Zain’s revenues in 2009. Without those operations, Zain would likely have been in the bottom quarter of the table this year. further developments mean Zain is unlikely to feature at all in the 2011 rankings. In early November united Arab Emirates incumbent Etisalat confirmed that it has made an offer to acquire 51% of Zain, subject to certain conditions that include the sale of Zain’s fourth-largest revenue-generating unit, Saudi Arabia. The deal is valued at uS$11.7 billion. The offer remains conditional, but on the day it was announced Etisalat chairman Mohammed Omran was already talking about “unifying our resources and integrating our networks”. Etisalat, as a result, is likely to continue to move up the rankings in 2011, from its position at number 45 this year. Zain’s top two revenue-generating businesses (excluding the divested African operations) in 2009 were Iraq and Kuwait, which together contributed $2.56 billion to turnover. Etisalat rose five places in this year’s ranking from 50th in 2009, having the previous year held the number 61 spot, one place lower than Zain. Meanwhile, Zain’s former African operations should also provide new owner bharti Airtel with a boost in the 2011 ranking. The Indian operator was one of the biggest winners in this year’s table, rising eight places to number 37; that is 20 places higher than it reached just two years ago. The addition of Zain’s African operations could have pushed bharti Airtel into the top 30. bharti Airtel is the highest ranking as well as the fastest rising of India’s representatives in the Global 100, but other telcos from the country also fared well, despite intense competition in the mobile space pushing ARpus down. State-owned operator bharat Sanchar Nigam ltd (bSNl) rose four places to 44th in this year’s ranking, while Reliance December 2010/January 2011 www.totaltele.com communications was up one to 62nd. The biggest advances in the Global 100 ranking came in latin America. Oi, which provides fixed and mobile services in brazil, advanced 21 places to take the number 20 position, largely due to the fact that brasil Telecom was included in its results for the first time. portugal Telecom fell by one place to number 36 in our rankings and could slide further next year, because its acquisition of Oi is unlikely to offset the loss of its stake in rival brazilian operator Vivo; the portuguese incumbent finalised the sale of its 50% stake in brasilcel, the holding company for Vivo, to its equal partner in the venture Telefonica in September for $9.8 billion. n Mobile operator rankings, connections and revenues, Q2 2010 Operator-Group connections (millions) 1 china Mobile 556.3 2 Vodafone Group 331.4 3 america Movil Group 211.3 4 Telefonica Group 155.0 =5 Deutsche Telekom Group 108.2 =5 Verizon Wireless 99.7 7 aT&T 91.0 8 china Unicom 157.0 9 MTn Group 101.6 10 France Telecom Group 78.4 11 nTT Docomo Group 56.6 =12 Bharti airtel Group 176.9 =12 Telecom Italia Group 75.0 14 Sistema Group 102.4 of which MTS Group 98.8 15 Weather Investments Group 88.7 of which Orascom Group 66.7 16 Vimpelcom Group 89.4 17 Telenor Group 90.8 18 Sprint 48.2 19 Vivo 56.0 20 china Telecom 74.5 Rank 1 2 3 6 8 11 12 5 10 17 24 4 18 9 15 14 13 28 25 19 Revenue ($ millions) 17,715 14,561 6,950 8,851 10,423 14,046 13,186 3,002 3,726 6,858 11,829 2,148 4,534 2,251 2,228 2,409 877 2,289 2,250 6,448 2,315 1,671 Rank 1 2 8 7 6 3 4 17 13 9 5 26 12 23 change (year-on-year) — — +2 -1 -2 +1 — +1 +2 -2 — +4 +1 — 19 +2 22 24 10 21 31 +4 -7 -4 +3 +16 Source: Wireless Intelligence 9 Entries now open Entry deadline • 18 March 2011 Asia Communication Awards Celebrating the success of Asian telecoms, globally Raffles Hotel, Singapore • 22 June 2011 www.asiacommsawards.com Organised by: Founding Partner: asia • communication • awards BusInEss and fInancE FIBRE ECONOMICS cOstInG FIBRE nETWORKS Ioannis tomkos and sotiria chatzi have carried out studies into the cost of building next-generation access fibre networks in Europe using different architectures December 2010/January 2011 www.totaltele.com provide 25-50 Mbps download speeds with 2-10 Mbps upload speeds. • Fibre-to-the-cabinet or Fibre-to-thecurb (fTTc), where the street cabinet is much closer to the user’s premises (typically within 300 metres). for this architecture, a VdSl2 multiplexer can be placed at the cabinet to provide 50-100 Mbps download speeds with upload speeds of 5-15 Mbps. • Fibre-to-the-building (FTTB), where the fibre reaches the basement of a multidwelling unit building, and the final part of the connection to individual apartments/rooms is based on a copper pair. In this case, either a VdSl2 multiplexer or an Ethernet switch may be placed at the basement of the building to provide 100 Mbps download speeds and 10-20 Mbps upload speeds. The distances of the buildings from the operator’s central office can be up to tens of kilometres. • Fibre-to-the-home (FTTH), where the fibre directly reaches the boundary of the apartment/housing unit. depending on the technology used, the distances of the homes from the operator’s central office might be up to 20 kilometres, with the possibility for it to be up to 100 kilometres away. In the case of fTTh, either an Ethernet switch or an optical network unit (ONu) may be used at the homes to provide +100 Mbps symmetric download and upload speeds, with the capability to go to 1 Gigabit per second (Gbps) or even beyond for some technologies. The fTTh architecture could then be subdivided into at least two other broad alternative implementations. In the first option, home run fibre, a single fibre connects an Ethernet switch port located at the central office of the network operator with each individual household in a point-to-point configuration. In the second option, known as a star configuration, a single optical fibre is used as a shared medium for many enduser connections from the central office up to a street cabinet or a manhole located close to the user. from that point onwards, up to each individual household, a single optical fibre connection is made. The star configuration can be subdivided into two other categories based on The total investment required to meet EU NGA network targets will be 250-300 billion euros Comparative NGA infrastructure costs 4500 fttH-P2P/fttc fttB/fttc 5.1 1.7 4000 fttc/fttH POn 3.1 ◆ FTTH-P2P ✖ FTTH-GPOn n FTTB ▲ FTTc 3500 capex/user ($) T he European union in its digital Agenda 2020 set as one of its main targets that by that date all Eu citizens should have broadband access above 30 Megabits per second (Mbps), and that 50% or more households should have access speeds above 100 Mbps. To reach those ambitious objectives all Eu nations will need to develop a comprehensive strategy with respect to Next Generation Access (NGA) networks. Advanced optical NGA networks require huge capital investments due to the high cost to connect each household, particularly in less densely populated areas. In fact the total investment required is estimated to be in the order of 250-300 billion euros, and will need to be supported by a mix of public and private funding (see also Total Telecom plus July/ August). It is widely acknowledged that targeted policy decisions by governmental bodies—at Eu level, national level and even down to individual municipalities— will be mandatory and that some degree of state intervention and aid will be required to meet the goals. Service providers are expected to use a mix of architectures and technologies, with cost considerations mostly determining the choice of deployment in areas with different characteristics—such as household densities, types of housing units, available existing infrastructure and so on. NGA architectures are differentiated at a primary level by where the optical fibre connection, that starts at the central office of the telecoms operator, terminates. As a result, service providers have four main architectural options: • Fibre-to-the-node (FTTN), where the optical fibre is terminated in a street cabinet that may be several hundred metres or a couple of kilometres away from the customer premises, with the final part of the connection being a copper pair. In this case, a VdSl multiplexer can be used at the cabinet to 3000 2500 2000 1500 1000 500 0 0 2000 4000 6000 8000 10000 Household density (households/km2) 11 BUSINESS AND FINANCE the type of equipment used to distribute the signals from the shared fibre to the individual end-users. In the first category, called active star, an Ethernet switch is used for that purpose. In the second category, called passive star, a simple passive optical splitter is used. In both cases a multiple access control technique should be used to multiplex up-stream traffic coming from the ONUs/homes. Today’s available standards/products (such as GPON and EPON) use Time Division Multiple Access (TDMA). In the 2010-2015 timeframe new standards and products will be available based on techniques such as Wavelength Division Multiple Access and Orthogonal Frequency Division Multiple Access (OFDMA); and dedicated virtual channels based on Wavelength Division Multiplexing with direct detection, or Dense Wavelength Division Multiplexing (DWDM) with coherent detection. Another broad categorization of NGA network architectures is based on whether or not any active equipment is used somewhere in the field at the so-called outside plant, in which case it is necessary to distinguish between active and passive optical networks. Active optical networks (AON) rely on some sort of electrically powered equipment to distribute the signal (in a point-to-multipoint architecture), such as a switch, router or access multiplexer. Examples of such networks are those that use an ADSL or VDSL access multiplexer in the field—in FTTN, FTTC or FTTB configurations—or those networks that rely on the use of an Ethernet switch placed at a street cabinet or a manhole somewhere close to the end users (FTTB or FTTH configurations). Passive optical networks (PON) also refer mostly to a point-to-multipoint architecture, in which unpowered optical splitters are used to enable a single optical fibre to serve multiple premises, typically 16-128 households. However, a point-topoint FTTH configuration, where a single fibre connects an Ethernet switch port located at the central office of the network operator with each individual household, is also a passive network—as far as the outside plant is concerned. 12 Fibre progress: subscriber numbers and operator rollouts In the July/August issue of Total Telecom Plus we looked at how governments and operators are working out the dynamics of funding new fibre networks and outlined subscriber numbers and forecasts. Since then operators have continued to announce rollout plans (see below). Figures from the FTTH Council show there were 3.2 million FTTH/B subscribers in Europe by the end of June (nearly 4.5 million including Russia), compared with 8.6 million in the US and 43 million in Asia. Lithuania leads the way in Europe with household penetration at 21%, followed by Sweden (12.9%), Norway (12.0%), Slovenia (11.2%) and Slovakia (8.7%). In terms of subscribers Russia leads the way with 1.2 million, followed by Sweden (569,000), France (371,312), Italy (347,000), Lithuania (284,4000), Norway (240,689) and the Netherlands (211,500). In December the OECD also gave new subscriber numbers for its members, showing that some 12% of all fixed broadband subscribers were fibre/LAN customers at the end of June this year. That amounted to 34.6 million of the total 294 million broadband subscribers. Japan and South Korea lead the way among OECD countries, with fibre accounting for 55% and 52% of all broadband connections respectively. Next come the Slovak Republic (28%), Sweden (25%), Norway (14%) and Denmark (12%). The US had just 5% household penetration, Germany 1%, and France, Spain and the UK below 1%. Among recent operator and government plans: • Italian operators Telecom Italia, FastWeb, Wind, Vodafone, Tiscali, BT and 3 are proposing to build a nationwide open access fibre network using public and private funds • The German government plans to provide three-quarters of households with broadband at speeds up to 50 Mbps by 2014, working with Deutsche Telekom and corporate companies • Softbank floated a JPY500 billion (E4.5 billion) plan to build a nationwide fibre network in partnership with rival operators NTT and KDDI • The Australian government issued the business plan for the A$35 billion National Broadband Network, including Telstra’s agreement to sell its nework to the building company • The UK government increased public investment in high speed broadband from £200 million to £830 million to provide speeds of 24 Mbps by 2015 • Telecom New Zealand was selected as a preferred bidder to build three-quarters of the country’s NZ$3 billion (US$2.2 billion) open access fibre network • India is planning a national fibre network costing INR600 billion (E10 billion) Comparing architecture costs Point-to-multipoint network architectures—FTTC, FTTH active star, FTTH passive star—reduce the amount of fibre and central office equipment required compared with point-to-point—FTTB, FTTH home-run fibre—architectures. The home-run FTTH point-to-point architecture, since each fibre is dedicated to each end-user, results in very high outside plant (OSP) costs, due to the need for more fibres as well as more/larger ducts and larger trenches to host them. The cost benefit from FTTH point-tomultipoint architectures stems from the fact that the feeder fibre is shared among many end-users depending on the splitting ratio. The cost benefit depends on the amount of sharing implemented at the feeder fibre cable (i.e. which depends on the splitting ratio). High splitting ratio PONs can lead to reduced OSP costs and make this architecture/technology option comparable, in terms of OSP costs, to FTTB and FTTC—although of course these architecture options cannot achieve the same level of performance in terms of download/upload speeds as FTTH. The point-to-multipoint FTTH passive optical network (FTTH-PON) solution is appealing to many network operators, and particularly incumbents, due to its capex and opex saving attributes. In addition, compared to FTTH point-to-point and FTTB/FTTC architectures based on active Ethernet and VDSL technologies respectively, it offers a greener solution due to the fact that it requires lower power consumption. We have carried out a techno-economic study to investigate the projected OSP costs for FTTC, FTTB, FTTH homerun fibre and FTTH passive star architectures. OSP costs account for some 70%-80% of the total costs of deploying new fixed infrastructure, but associated deployment costs for the OSP vary significantly depending on the architecture choice and the density of households at the deployment area. Our analysis reveals actual cost values for each architecture and for a wide range of household densities at a deployment area. For the estimate of the OSP capex per www.totaltele.com December 2010/January 2011 BusInEss and fInancE user, we have considered the actual deployment methods of a fibre network and the components needed to create the infrastructure. We assumed that the fTTx network forms part of an existing access network, connecting a large number of end-users to a central point, the central Office (cO) or Access Node. The cO contains the required active transmission equipment used to provide the applications and services over optical fibre to the subscriber. The fTTx OSp infrastructure elements considered are: the feeder cabling, the primary fibre concentration points, the distribution cabling, the secondary fibre concentration point and the drop cabling. The handholes or manholes that house the splitters are considered as the primary fibre concentration points and the secondary concentration points are the y-branches that help disjoin the drop cables (see cost table). The prevailing installation method for underground fibre cables involves the creation of a duct network to enable subsequent installation of cables by pulling, blowing or floatation techniques. This network comprises a combination of large main ducts that contain smaller subducts for individual cable installation and further microducts for the installation of a single cable for the drop part of the network. for our purposes the fibre installation has been considered to take place using the blowing technique. The cost estimates are based on individual components and civil work costs and were provided by construction and telecoms operators. The potential deployment area considered is one with a mixture of multi-dwelling units and single-dwelling units and with a varying density of households per km2. The deployment considered is based on a geographic model already used in previous investigations. The feeder part of the network is deployed in big trenches with a capacity of 56 high fibre count cables, inside subducts for easy installation and replacement. The distribution part of the network is parcelled according to the density of the area into smaller ducts varying from 144 low fibre count cables December 2010/January 2011 www.totaltele.com capacity to 48 low fibre count cables. These are used between the splitter and the y-branches. The drop part is implemented within a pavement trench with higher cost, by microducts containing 1, 2, 8 or 12 fibre cables. for the estimate of capex per user and as far as the OSp is concerned, we considered the total length of the different types of trenches, ducts, subducts and fibre cables, the total number of handholes/manholes, splitters and y-branches OSP material/installation costs description HDPE duct – (24 micro tubes) HDPE duct – (7 micro tubes) HDPE duct – (2 micro tubes) Manhole Handhole 96 - fibre cable 72 - fibre cable 12 - fibre cable 8 - fibre cable Microcable- 1f Y-Branch unit Trench I Trench II Microtrench I Microtrench II Pavement trench HDPE duct in trench cable in subduct Splicing unit m m m each each m m m m m each m m m m m m m each $ 2.25 2.2 0.75 500 400 2.8 2.1 1.1 1.1 0.3 35 25 20 16 14 35 0.55 0.45 5 Source: construction companies/telecoms operators needed, their total cost and the cost of their installation. The results of the techno-economic model for the various fTTx architectures, in terms of the OSp costs, are shown in the chart on p.11. As can be seen, the OSp costs differ significantly as a function of the household density at the considered deployment area—depending on the type of area: rural, urban, dense urban and so on. There is also a significant cost benefit of the fTTh point-to-multipoint pON architecture compared to the fTTh point-to-point Ethernet one. The fTTh point-to-point Ethernet architecture is about five times more costly than the fTTc case when considering only the OSp costs; while the fTTh point-tomultipoint pON architecture is about three times more costly than fTTc. legacy fTTh point-to-multipoint pON with low splitting ratio capability is still much more costly than typical fTTb and fTTc deployments. however, significant cost reductions are expected with future high-splitting ratio pONs. n Ioannis Tomkos is resident professor at the Athens Information Technology Centre, and Sotiria Chatzi is a research scientist there. Both participate in EU fibre projects/research 13 freedom The feeling of www.worldcommsawa Sponsors: Congratulations to all the winner’s Best Brand • Telstra Best Content Service • Türk Telekom Best Customer Care • TeliaSonera International Carrier Best Global Operator • BT Global Services Best Managed Service • Orange Business Services Best Mobile Device Strategy • Novatel Wireless Best Mobile Operator • Bharti Airtel Best New Service • Verizon Business Best Operator in a Developing Market • Digicel Best Project Management • Orange Business Services Best Regional Operator • Interoute Communications Best Wholesale Carrier • BT Wholesale Team of the Year • Roshan The Alireza Mahmoodshahi Technology Foresight Award • BT Group The Green Award • BT Group m Users’ Choice • Verizon Business CEO of the Year • Mohammed Omran, Etisalat ards.com Organised by: World Communication Awards For global communications providers 24 November 2010 The London Hilton on Park Lane 2010 TIMELINE A roundup of the major stories in telecoms in the past month, as reported in our daily news service www.totaltele.com Business Vodafone sells in Japan Vodafone said it will sell off its interest in Japan’s Softbank for £3.1 billion, receiving £1.6 billion in December to pay down group net debt and a further £1.5 billion in April 2012. Vodafone also said it will introduce tiered mobile data tariffs as well as cross-border data roaming tariffs in Europe. No net neutrality in Europe The European Commission ruled that it would be counter productive currently to introduce net neutrality laws in the EU. its final round of funding. The company aims to provide “fibre quality” broadband services in developing markets in Asia, Africa, Latin America and the Middle East. The company has R&D, manufacturing and services operations in China. Telepresence agreement BT and AT&T said they will work together to provide telepresence services to corporates. Australian MVNOs Lycamobile launched an MVNO operation in Australia using Telstra’s network and focusing on low-cost international calling. Another MVNO, Amaysim, was launched by the founders of Simyo using Optus’ network. The governments of Spain and Portugal held preliminary talks about removing roaming charges between the two countries. Etisalat 3G licence US mobile payments venture The German regulator said it will cut mobile termination rates by half, effective from 1 December. AT&T Mobility, T-Mobile USA and Verizon Wireless formed a joint venture, Isis, to enable contactless mobile payments and mobile commerce services using NFC technology. KPN joins with Telefonica Ericsson buys in China KPN and Telefonica struck a deal to provide services to multinational companies in over 20 markets. It follows a similar deal between Telefonica and Telenor in September. Ericsson acquired certain assets of the Guangdong Nortel Telecommunication Equipment Company for US$50 million. German MTRs slashed Roaming talks Etisalat acquired a 3G licence for its operations in Nigeria by purchasing Alheri Mobile Services. NETWORKS LTE launches worldwide 2010 Q2 2009 Q4 2009 Q2 2008 Q4 2008 Q2 2007 Q4 2007 Q2 2006 Q4 2006 Q2 2005 Q4 n Hong Kong n Toyko n London n New York 2005 Q2 $/Mbps/Month (US$) $100 $90 $80 $70 $60 $50 $40 $30 $20 $10 $0 Source: TeleGeography The other three billion Google-backed satellite operator O3b Networks is set to launch services in 2013 after securing 16 Sprint Nextel upgrades Sprint Nextel said it will spend up to US$5 billion to upgrade its network over the next 3–5 years, with Alcatel-Lucent, Ericsson and Samsung Electronics selected to carry out the work. The upgraded network will provide LTE and WiMAX services. Major deals for Alcatel-Lucent Alcatel-Lucent announced fixed and mobile networking deals worth around E1.2 billion with China’s three operators China Mobile, China Telecom and China Unicom. And it said it has won a four-year deal worth $4 billion to update the 3G network of Verizon Wireless and build LTE infrastructure. Median GigE IP transit price, selected cities Orascom sells in Tunisia Qatar Telecom and Tunisian investment firm Princesse Holding agreed to buy Orascom Telecom’s 50% stake in Telecom Tunisia (Tunisiana) for US$1.2 billion. Qtel will make the acquisition through its majorityowned Wataniya Telecom unit, which already controls 50% of Tunisiana. Operators continued LTE rollouts: TeliaSonera launched services in Finland in the cities of Turku and Helsinki, as well as in four cities in Denmark; Elisa also launched an LTE network for businesses in Espoo in Finland; CSL became the first Asian operator to provider commercial services, in Hong Kong; and Tele2 and Telenor started services in four cities in Sweden through their joint network venture Net4Mobility. Meanwhile Verizon said it launched commercial LTE services in 38 markets on 5 December; and NTT DoCoMo said it will begin operating in three cities on 24 December. In contrast, UK regulator Ofcom said it doesn’t expect to award spectrum until the end of 2013. Prices for wholesale Internet access (IP transit) continue to decline even as international traffic volumes continue to grow more than 60% annually, says Telegeography. In Hong Kong, the median price for a 1,000 Mbps GigE port has declined at a compound rate of 15% over the past five years, to $28 per Mbps. The median GigE port price in New York City has fallen at a compound annual rate of 22% over the same period, to under $8 per Mbps. Ericsson contracts Ericsson signed a three-year extension deal to manage TeliaSonera’s networks in 29 countries. The vendor also won a contract to deploy a 3G network for Indian operator Aircel, reportedly worth SEK2.2 billion. www.totaltele.com December 2010/January 2011 timeline Huawei deals Huawei entered talks to manage and supply equipment for the African networks of Bharti Airtel acquired from Zain. And China Mobile selected Huawei to build a national optical transport backbone network. 3G launches in India Reliance Communications became the second private operator to launch 3G services in India, following Tata Teleservices in November. Bharti Airtel said it also plans to launch 3G by the end of the year. UK extends broadband plans The UK government said it would invest a further £300 million in the country’s broadband infrastructure by 2017, setting aside £50 million to expand into rural areas. 800-MHz spectrum auctions Sweden and Switzerland said they will auction mobile spectrum in the 800-MHz band early in 2011, following Germany’s sale of the so-called digital dividend capacity earlier this year. Dutch spectrum auctions NSN changes services head The Dutch government plans to hold mobile spectrum auctions for 800-, 900- and 1800-MHz frequencies by the start of 2012. Nokia Siemens Networks appointed Armando Almeida as head of its Global Services unit, taking over from Ashish Chowdhary who will move to a newly created position responsible for operations across India, Asia Pacific, Japan, Greater China and the Middle East. BT 1-Gigabit trials BT said it will trial 1-Gigabit broadband over its fibre nework early in 2011, as part of its £2.5 billion rollout plans. TDC awards LTE contract Denmark’s TDC awarded Ericsson a contract to build and manage an LTE network. Ireland spectrum auctions Republic of Ireland regulator Comreg said it will auction off two bands of radio spectrum next year, and spectrum used for analogue TV services in 2012. BSNL awards contract BSNL shortlisted ZTE and Alcatel-Lucent to supply equipment for an additional 5.5 million lines for its mobile network in India. Huawei and Nokia Siemens Networks also bid for the contract which is expected to be worth INR13 billion. India minister resigns 3G sharing in Russia people India’s telecoms minister, Andimuthu Raja, resigned after allegations that his department cost the country $38.9 billion by selling off 2G spectrum licences cheaply in 2008. The Department of Telecommunications has threatened to cancel the licences of some 85 companies. New iBasis CEO Ericsson chairman to leave Willem Offerhaus is the new CEO of iBasis, the wholesale international voice carrier owned by KPN. Offerhaus moves from VP of sales at KPN’s ICT subsidiary, Getronics. Current iBasis CEO, John van Vianen, moves to managing director of KPN business markets. Ericsson chairman Michael Treschow, who has held the position since 2002, will resign next year or in 2012. Russian operators MTS and Comstar said they will share 3G network infrastructure in Moscow. MTS also said it plans to invest some RUB3 billion to roll out LTE in Moscow in 2011. December 2010/January 2011 www.totaltele.com Clearwire cuts headcount Clearwire continued its costcutting measures announcing it will cut 15% of its workforce, or roughly 600 employees, to an overall headcount of 3,600. Huawei hires ex Nortel CTO Huawei appointed former Nortel CTO John Roese as its new senior vice president and general manager of North America R&D. Earlier in November Sprint Nextel excluded Huawei and ZTE from its network upgrade project following government concerns over security. Verizon CTO leaves Verizon Communications’ chief technology officer Shaygan Kheradpir left after 23 years to become chief operating officer for Barclays’ global retail banking division. He will be succeeded by Anthony Melone who was CTO at Verizon Wireless. BTGS shuffles management BT Global Services appointed Andy Nicholson to head its banking and finance team; Neil Rogers will lead government and health; Kim McMann heads consumer packaged goods; and Bas Burger global commerce. 17 The World Vendor Awards Be not afraid of greatness Write your winning entry Entry deadline: Friday 21st January 2011 Do you have what it takes? Enter the World Vendor Awards and prove you're one of the world's greatest vendors! For sponsorship opportunities or further information contact Gordon White call: +44 (0) 20 7608 7041 or email: [email protected] Celebrating Telecoms' Leading Players 5th May 2011 - Swan at the Globe - London www.worldvendorawards.com Organised by: Founding Partner: tImElInE: BusInEss REvIEW OF THE YEaR a roundup of the major stories in telecoms in the past year, featured in Total Telecom Plus since april and reported in our daily news service, www.totaltele.com apRil name in Germany simply to “T” as part of its aim to integrate its fixed line and mobile operations in its home market. Bharti buys Zain Africa assets bharti Airtel acquired the African assets of Kuwait’s Zain, excluding those in Morocco and Sudan, for uS$10.7 billion including debt. The deal moved bharti up to fifth place in terms of mobile connections (see chart below). AT&T healthcare charge AT&T took a one-off charge of $1 billion in the first quarter to account for the impact of changes in the uS government’s healthcare overhaul. EU approves UK mobile merger The European commission approved the mobile joint venture of deutsche Telekom and france Telecom in the uK. The joint venture took a market lead with 37% share, ahead of Telefonica O2 with 27% and Vodafone 25%. Nokia embraces Skype Nokia made Skype available as a free download from its Ovi online store and for its Symbian-based smartphones. Mobinil agreement TDC-Orange merger scuppered france Telecom and Orascom reached a settlement to end their year-long dispute over joint venture Mobinil, with the former agreeing to pay a settlement fee of $300 million. The Swiss competition commission blocked the planned merger of the mobile units of france Telecom and Tdc. Japan LTE handset pact Japanese mobile phone makers Sharp, panasonic, fujitsu and NEc teamed up to develop an operating system for NTT docoMo’s lTE phones. The platform will be compatible with Symbian and linux. Ericsson agrees LG deal Vodafone closes navigation may Ericsson agreed to buy Nortel’s stake in the network equipment joint venture lG-Nortel. Ericsson acquired the majority stake of 50% plus 1 share for $242 million, creating a new joint venture called lG-Ericsson. Belgacom eyes energy supply CenturyTel buys Qwest Telefonica rebrands belgacom entered into talks with renewable energy supplier lampiris to resell electricity. centuryTel agreed to buy Qwest communications International for uS$10.6 billion in an all-stock deal to create a new nationwide fixed-line carrier in the uS, renamed centurylink. Telefonica rebranded its mobile operations across Spain and latin America using the Movistar name. O2 remains Telefonica’s brand name for fixed and mobile services in northern European. C&W completes demerger cable & Wireless completed the demerger of its two business units c&W communications and c&W Worldwide. Telekom rebrands in Germany deutsche Telekom cut its brand Vodafone closed its navigation business, Wayfinder, some 18 months after acquiring the Swedish firm for uS$30 million. Aggregated operators and operator groups, Q409 Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Group china Mobile Vodafone Group Telefonica Group america Movil Group airtel Group (pro forma) china Unicom Deutsche Telekom Group Telenor Group Sistema Group (of which) MTS Group Reliance communications France Telecom Group MTn Group Verizon Wireless aT&T Group Telkomsel total connections (millions) 525,331,266 309,580,257 202,333,430 186,544,900 169,486,523 147,587,000 127,919,986 101,367,838 99,317,515 97,800,700 93,795,614 93,437,439 92,125,000 91,249,000 85,120,000 81,644,000 December 2010/January 2011 www.totaltele.com Dell expands mobile partners dell signed a deal with Telefonica to develop mobile products and services. dell entered the smartphone market last November and had already struck deals with AT&T, china Mobile and claro in brazil. UK scraps broadband tax A proposal to impose a £6 per-year tax on all fixed-line connections was removed from the uK’s digital Economy bill. Netherlands awards licences Tele2 Mobiel and the joint venture of Ziggo and upc each received four licences in the 2.6 Ghz frequency auction in the Netherlands for next-generation mobile services. KpN and Vodafone Netherlands received two licences and T-Mobile Netherlands was issued with one. june Virgin moves into Middle East markets 2 23 20 17 18 1 12 10 6 5 1 26 19 1 3 1 Following Bharti airtel’s acquisition of 15 of Zain’s African mobile networks in april, Wireless Intelligence issued this research that showed the Indian operator would become one of the five largest mobile groups in the world by subscriber connections. Based on fourth-quarter 2009 pro forma data, international (non-Indian) markets will account for around 30% of airtel’s total connections following completion of the Zain deal, said the analyst company. source: Wireless Intelligence Virgin Mobile signed a deal with Qatar Telecom to operate a prepaid service in the Gulf state. The uK operator was part of a consortium that lost out to Vodafone in 2007 for Qatar’s second mobile licence. Google raises video/TV bar Google and dish Network said they will launch Google TV in the autumn, a service to bring Web content to TVs. 19 tImElInE: BusInEss Mobile operator ranking by revenues, 4Q09 Rank Group 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Revenue (us$) china Mobile 18,352,230,420 Vodafone Group 16,119,297,760 Deutsche Telekom Group 14,055,607,800 Verizon Wireless 13,845,000,000 Telefonica Group 13,485,182,535 aT&T 12,600,000,000 nTT Docomo Group 9,988,124,000 France Telecom Group 8,326,130,850 KDDI 7,391,445,700 Sprint nextel 7,192,000,000 america Movil Group 6,944,161,535 Telecom Italia Group 5,172,629,100 SoftBank Mobile 4,813,159,540 Vivendi Group 4,162,326,900 MTn Group 3,655,224,300 SAP snaps up Sybase German software company SAp AG made an all-cash bid for Sybase in a $5.8 billion deal. Eircom pioneers three strikes Irish operator Eircom launched a three strikes policy to cut off customers if they share copyrighted music illegally, becoming the first country to implement a graduated response system for illegal file sharing. july/augusT calculated aRPu (us$) 11.66 17.36 36.63 50.58 22.04 48.84 59.97 29.68 78.48 49.81 12.26 23.96 74.05 38.61 13.23 Rank by connections 1 2 6 13 3 14 25 11 38 29 4 16 50 34 12 unlimited mobile data packages, instead setting tiered tariffs. The European court of Justice ruled that roaming caps brought in by the Eu are legal and justified, dismissing actions brought by Vodafone, Telefonica O2, Orange and T-Mobile. Handset merger in Japan fujitsu and Toshiba agreed to merge their mobile operations, creating Japan’s second largest handset maker behind Sharp. Reliance communications agreed to buy India’s largest cable TV company digicable Network and merged its Internet TV and broadband operations. Versatel sells cable business Broadband rights in Finland News Corp pursues BSkyB finland made broadband services of at least 1 Megabit per second a basic right for its citizens in its new universal service obligations. News corp made a £7.8 billion cash offer for the 61% stake it doesn’t own in bSkyb Group. German operator Versatel sold its retail cable business Versatel Kabel to paris-based financial investors chequers capital for E66 million. Motorola splits in two O2, Orange and Vodafone agreed to carry out joint trials of broadcast mobile TV technology IMb in the uK, to assess how services can be deployed using shared networks. Unlimited data plans scrapped AT&T, O2 uK and 3 uK over the summer period scrapped 20 sepTemBeR Telefonica wins Vivo battle EC roaming caps upheld Reliance buys TV firm New mobile TV trials This table from June showed that higher aRPU in Western Europe, the US and Japan enables operators there to dominate revenue rankings. US operators Verizon, aT&T and Sprint nextel would not be ranked in the top ten when measured by subscriber connections. US aRPU in 2009 was around US$50, the second highest after Japan, while china mobile had almost twice as many subscribers as second-placed Vodafone. source: Wireless Intelligence Motorola said it will split into two businesses in the first quarter of 2011: Motorola Mobility and Motorola Solutions. Nokia sells wireless assets Japan’s Renesas Electronics corp. reached an agreement to buy the wireless modem operations of Nokia for around E160 million. Telefonica ended its battle to gain control of brazilian mobile operator Vivo, buying portugal Telecom’s stake for E7.5 billion. Telefonica plans to merge Vivo with its fixed-line operator Telesp, giving it 70 million customers in brazil, a full 25% of its total customer base. Intel buying spree Intel bought Texas Instruments’ cable modem business, Internet security company McAfee for uS$7.68 billion, and the mobile device unit of German chipmaker Infineon for uS$1.4 billion. NSN buys Motorola networks Nokia Siemens Networks acquired Motorola’s networks business for uS$1.2 billion. Vodafone to launch IPTV Vodafone said it will launch IpTV services for subscribers in Spain (and did so in November). TeliaSonera sell-off prospect Sweden’s government said it will reduce the state’s 37.3% stake in TeliaSonera after winning another four-year term. In May 2007 the government divested an 8% stake to institutional investors for SEK18 billion (E1.9 billion). GEttInG caRtER alcatel-Lucent surprised many when it appointed Stephen (Lord) carter as its chief marketing, strategy & communications officer. Carter, formerly the communications Minister for the UK government, as well as chief executive at regulator Ofcom, took up the newly created position in april. as communications Minister carter put together the Digital Britain plan, which included the proposal—not universally welcomed, even by all in the UK government—to levy a 50p tax on all fixed lines to help fund broadband for underserved areas of the UK. The tax promised to raise up to £175 million per year to fund new network infrastructure in rural areas, helping with the pledge to make 2-Mbps services universally available in the UK by 2012. But it was scrapped in May by the new coalition government, which also pushed the 2-Mbps pledge back to 2015. carter duly criticised the decisions and warned of a funding gap for next-generation broadband services. carter is now turning his attention to mobile broadband: in March alcatel-Lucent announced its Ultimate Wireless Packet core products designed to help carriers move to LTE networks. In november it was awarded a four-year US$4 billion contract by Verizon Wireless to expand 3G coverage and build an LTE network, and also signed contracts with china’s three operators worth E1.18 billion. carter’s other posts have included managing director of cable operator nTL, before it merged with Telewest to become Virgin Media, and managing director and chief executive of adverting agency J Walter Thompson UK. www.totaltele.com December 2010/January 2011 timeline: Business Telekom Austria restructuring Telekom Austria said its ongoing reorganisation will cost E30-E40 million in 2010, half its previous estimate. The company is merging its fixed-line and domestic mobile operations into one unit, A1 Telekom Austria. october Merger promises mobile giant Russian mobile operator Vimpelcom struck a US$6.5 billion deal to merge with most of the telecoms assets of Weather Investments, creating the fifth largest mobile operator in the world by subscribers. proposing to tax telecoms and TV operators in order to fund public broadcaster RTVE. Canvas becomes YouView Project Canvas, the UK Internet content and video-on-demand joint venture set to launch next year, was renamed YouView TV. million) per year between 2010 and 2012. But the EU queried the tax and could rule it illegal, as it did with similar proposals in France and Spain. TerreStar files for Chapter 11 November Mobile satellite services provider TerreStar Networks filed for Chapter 11 bankruptcy protection in the US. Etisalat moves for Zain Nitel sale approved United Arab Emirates operator Etisalat entered into an agreement to buy 51% of Kuwait mobile operator Zain, paving the way for one of the biggest corporate transactions of recent times in the Middle East. Nigeria approved the US$2.5 billion sale of state-run operator Nitel to a consortium led by China Unicom. TI raises stake in Argentina France Telecom moved for a 40% stake in Morocco’s second biggest telecoms operator Meditelecom, worth around E650 million. Qualcomm axes TV service Qualcomm confirmed it will shut down its FLO TV mobile broadcast service next spring. Telecom Italia increased its stake in the company that controls Telecom Argentina, to 58% from 50%. It follows a long battle with the regulator over the Italian operator’s share in Sofora. Ericsson buys Nortel unit 3G launches in India Verizon faces big payout Ericsson bought Nortel’s MultiService Switch business for $65m. Telenor and Telefonica struck a partnership agreement to serve corporate companies in their respective markets globally. Tata Teleservices and Bharti Airtel prepared to launch 3G mobile services by year end, while Vodafone Essar said it will launch in the first quarter next year. They will follow the 3G launches of state-owned operators BSNL and MTNL in 2009. Verizon Wireless will pay $25m to the US Treasury and refund a minimum $52.8m to about 15 million customers it wrongfully charged. Regulator the FCC said the payment is the largest ever. Spanish tax under attack Hungary next for telecoms tax The European Commission gave the Spanish government two months to amend legislation Hungary’s parliament passed a proposal to tax the telecoms sector 61 billion forints (E225 France Telecom acquisition Telenor-Telefonica partnership Mobile launch in South Africa South African fixed-line operator Telkom launched mobile services to become the country’s fourth mobile operator, joining Vodacom, MTN and Cell C. Service provider capex worldwide n Capex — Capex: Revenue 15% 10% 5% 0 2009 2010 2011 2012 December 2010/January 2011 www.totaltele.com 2013 2014 0% Average capex-to-revenue ratio 20% Average capex in $US billions 325 Service providers spent US$295 billion on telecoms and non-telecoms capital expenditure projects worldwide in 2009, 5.9% less than they spent in 2008, said Infonetics in this Junepublished research. Carriers reduced investment in network infrastructure by 8% in 2009, with the deepest cuts in IP voice infrastructure, optical network equipment, video infrastructure and IP routers. Service provider revenues in 2009 were US$1.65 trillion, a decrease of 4.2% from 2008 said Infonetics. Source: Infonetics Research palm losES pilot Hewlett-Packard snapped up smartphone company Palm in April for US$1.2 billion following months of speculation about the handset company’s future. Just a week earlier, Michael Abbott (pictured), who oversaw Palm’s software and services operations, resigned from the company and took a new role as vice president of engineering at micro-blogging service Twitter. Abbot helped Palm develop the webOS mobile operating platform for its Pre and Pixi smartphones, and analysts suggest that remains the company’s most valuable asset. Following the deal announcement HP said it would invest heavily in webOS, and said the company could use the platform on its touchscreen tablets as well as smartphones in future. Palm had already taken steps to grow its smartphone strategy, striking deals with several operators in Europe in March. New flagship handsets Pre Plus and Pixi Plus were launched in Europe in June; and in October a new version of webOS was announced together with Palm Pre 2 handsets running the operating system. “It continues to be our desire to grow our share of the European market which is why we’re going deeper into our existing territories by launching on more carriers, and going into new markets,” Paul Ghent, Palm’s vice president of European sales, told Total Telecom. Following Abbot’s departure Palm subsequently took steps to retain other senior executives, starting a retention programme to pay bonuses. For Twitter, Abbott also brings experience from his time at Microsoft, where he was general manager of .Net Online Services. 21 timeline: Networks april across Europe, Asia Pacific and Central and Latin America with IPv6-capable MPLS nodes. EU Broadband for all The European Commission said it would revise the universal services law to guarantee broadband access for all EU citizens, updating the 2002 provision. 22 Ericsson won new deals with China Mobile and China Unicom worth US$1.8 billion: An US$800 million deal with China Unicom for 3G network with HSPA Evolution technology, and a framework contract worth US$1 billion with China Mobile for a radio access network. may Orange hands network to BT Orange UK struck a deal for BT to take over the operation of its fixed network. Orange will now offer fixed-line voice and broadband services over BT’s network, a move which is expected to almost double its broadband footprint. AT&T network spending AT&T said it will channel US$1 billion of its roughly $19 billion 2010 capital expenditure to expand its global network and enhance services for its business customers. The US telco said it plans to upgrade its networks Russia’s largest mobile operator Mobile TeleSystems signed a five-year contact to outsource its network in 16 regions to Nokia Siemens Networks. BT increases network spend BT said it will increase its fibre network investment by £1 billion, to £2.5 billion in the period to 2015, to enable it to cover two thirds of UK households. The operator also signed a five-year contract with Alcatel-Lucent to expand its high-speed 21CN. NSN wins deal for T-Mobile/3 Nokia Siemens Networks won a contract worth about £400 million with T-Mobile and 3 to expand their 3G networks in the UK under the MBNL joint venture. India awards 3G licences Construction of the East Africa Submarine Cable System (Eassy) was completed, according to the West Indian Ocean Cable Company (WIOCC), Eassy’s largest shareholder. India’s 3G auction raised US$14.6 billion, with Bharti Airtel, Vodafone Essar, Reliance, Aircel and Idea Cellular awarded bandwidth. In a related development, India’s regulator TRAI said the country’s four largest operators—Bharti, Vodafone, BSNL, MTNL—will have to pay a total of INR120 billion for holding bandwidth in excess of 6.2–8 MHz. Infosys scores Microsoft deal Germany awards spectrum India’s Infosys Technologies won a three-year outsourcing contract with Microsoft worth more than $100 million to manage internal IT services, including help-desk support, across 104 countries. Germany’s spectrum auction netted €4.38 billion. Telefonica O2, Vodafone and Deutsche Telekom each secured two paired 5-MHz chunks of spectrum in the lucrative 800-MHz band, suitable for LTE services. A total of 41 spectrum blocks were tendered, with airwaves also offered in the 1.8-GHz, 2-GHz and 2.6-GHz frequency bands.E-Plus was the other spectrum winner. Africa subsea cable complete NSN gets O2 deal Nokia Siemens Networks won a services contract to expand Telefonica O2’s mobile network capacity across Germany. Spending on networks and software rising again 225 10 — % Growth n Revenue 5 150 0 75 0 -5 2009 2010 2011 2012 2013 % of revenue growth Nokia in May announced its second restructuring plan in seven months in a bid to take the initiative back from its smartphone rivals. The Finnish vendor split its mobile phone operations into three units, and announced that its current mobile phones head Rick Simonson (pictured)— once tipped as a future Nokia CEO—was to leave the company. The restructuring plan, effective from July 1, saw its Devices and Services business split into three units: Mobile Solutions, Mobile Phones and Markets. Mobile Solutions will focus on high-end devices including mobile computers based on its MeeGo operating system as well as Symbian-powered smartphones, and will be headed by Anssi Vanjoki. The Mobile Phones division will concentrate on mid-to-low-end Series 40 handsets, and will be led by Mary McDowell. And the Markets unit, headed up by Niklas Savander, will be responsible for Nokia’s go-to-market strategy, which includes sales and marketing activities, and global supply chain and sourcing operations. While Nokia is still the world’s biggest handset maker and the leader in high-end devices, it is losing smartphone share to Apple and other competitors in Europe and North America. According to Gartner, Nokia’s share of all handsets globally fell from 36.7% in 3Q09 to 28.2% in 3Q10. Simonson, who became head of Nokia’s mobile phone division in October 2009 having previously served as chief financial officer, was made a senior advisor focused on Nokia Siemens Networks until the end of this year, and will then join NSN’s board. Ericsson wins China deals Revenue in $US billions Nokia shake-up MTS outsources network june This chart from our September issue showed spending on network and software equipment picking up this year and accelerating through 2011. Worldwide telecoms and datacom equipment revenues totalled US$153.8 billion worldwide in 2009, down 5.2% from 2008, but Infonetics expects spending to grow to $208.3 billion in 2014. The company tracked 11 major categories of enterprise and service provider equipment, with only IPTV and next-generation OSS growing in 2009. Source: Infonetics Research 2014 www.totaltele.com December 2010/January 2011 timeline: Networks France awards 3G spectrum French regulator Arcep awarded two blocks of 3G frequencies to SFR and Orange for a total of E582.1 million. The auction came after Iliad in January was awarded France’s fourth 3G mobile licence. winning licences for a total of US$8.23 billion (E6.5 billion). Sprint extends WiMAX in the 2.6-GHz band for mobile broadband services in December, with the winners awarded capacity in mid-2011. july/august Sprint Nextel extended WiMAX coverage and services to seven new metropolitan markets, but said it did not rule out a move to LTE technology. US boost for broadband september Mexico’s second spectrum auction ended with the award of a single nationwide licence to media giant Grupo Televisa and Nextel Mexico. Singapore launches NGN New fibre service in Italy Singtel launched services at speeds up to 200-Mbps on Singapore’s national nextgeneration broadband network. Retail and wholesale consumer and business services will be deployed on fibre infrastructure built by Singtel and OpenNet. Fastweb launched a symmetrical 100-Mbps fibre service in Italy to around 2 million households. Barack Obama signed a memorandum to make 500 MHz of spectrum available over the next 10 years for broadband wireless services. Obama also announced $795 million in grants to expand broadband in rural and hard-hit communities, part of the $7.2 billion Recovery Act. New submarine network Alcatel-Lucent signed a US$500 million (E400 million) contract with a consortium of 20 operators to build a submarine network between South Africa and France. october EC moves to open up NGNs Nokia Siemens Networks won a contract to supply equipment for the new 3G network of Tata Teleservices. In July, Harbinger Capital Partners awarded a US$7 billion (E5.5 billion) eight-year contract to NSN to build its wholesale LTE network. The European Commission proposed a deadline of the end of 2012 for EU member states to allocate licences for mobile broadband services and to free up 800-MHz digital dividend spectrum. And EU commissioner Neelie Kroes commited to ensuring every citizen can access basic broadband by 2013 and speeds of 30 Mbps by 2020. Tata awards 3G contract Austrian broadband spectrum Tata Teleservices awarded Huawei Technologies a contract to provide equipment for 3G networks in five telecoms circles. Austria’s four main mobile operators won out in the auction of 2.6-GHz spectrum which raised E39.5 million. Chile to auction LTE spectrum LTE network sharing Chile will auction off spectrum Polish mobile network operators Telstra agreement on NGN Australian incumbent Telstra struck an agreement to allow state-owned broadband company NBN to use its copper and cable network infrastructure for the proposed nationwide fibre-tothe-home network. Mexico wireless auction NSN wins big mobile deals Indian broadband auction India’s broadband wireless auction saw six companies International Internet traffic (peak usage) Telegeography said international Internet traffic globally grew 62% to mid-year 2010, down from the 74% growth recorded in 2009. Carriers made available 13.2 Terabits per second of new international capacity to that point, up from 9.4 Tbps in 2009. The analyst company said peak usage levels on intra-Asian links are 50% higher than on intra-European links. Africa’s international Internet backbone capacity increased more than 14-fold between 2006 and 2010. Source: Primetrica/Telegeography Peak usage of Internet bandwidth 100% n Intra-Asia n Trans-Pacific n Trans-Atlantic 90% n US Latin America n Intra-European 80% 70% 60% 50% 40% 30% 20% 10% 0% 2006 2007 2008 December 2010/January 2011 www.totaltele.com 2009 2010 orange revamp The recently appointed CEO of France Telecom, Stéphane Richard (pictured), in July announced plans for a widespread restructuring of the company, pledging to recruit 10,000 employees in France by 2012 and increase the company’s global subscriber base to 300 million by 2015. France Telecom had 183.3 million subscribers at the end of the first quarter. The fiveyear plan, called Conquests 2015, focuses on four key areas: employee well-being, networks, customers and international development. Part of its aim is to restore a sense of recognition and responsibility among middle management, as well as to define career paths more clearly “to help employees build bridges from very strenuous jobs to less strenuous jobs”, said Richard. The company has been under scrutiny following the suicides of 32 workers over the past two years. France Telecom plans to invest €2 billion in fibre access in France between now and 2015, providing coverage to 40% of households by 2012. As a result it is reviewing its strategy of buying or developing exclusive content, and could sell its TV channels. Since 2008 it has spent €400 million a year on content such as rights to French football matches. But it will continue to invest in its mobile networks in Africa, and look to launch LTE “by 2012 to 2013”. Richard reiterated aggressive plans to drive growth in emerging markets, particularly in Africa and the Middle East. 23 timeline: Networks PTK Centertel (Orange) and P4 (Play) were granted permission to deploy a combined LTE network via a joint venture company, which they will then access on a wholesale basis. The new company will take part in the forthcoming 2.6-GHz auction. says it is the first significant release of unlicensed spectrum in over 20 years. Deutsche Telekom will also launch its own LTE services using 800-MHz spectrum by year end. Bharti awards 3G contracts T-Mobile launches LTE Bharti Airtel named Ericsson, Nokia Siemens Networks and Huawei as the suppliers for its forthcoming 3G network. T-Mobile Austria launched commercial LTE services in Innsbruck, just four weeks after the completion of the country’s spectrum auction in September. Commercial LTE launches Poland became the fourth country—after Sweden, Norway and Uzbekistan—to launch commercial LTE services when CenterNet and Mobyland switched on networks using the 1800 MHz frequency band. Soon after, US operator MetroPCS launched services in Las Vegas and Dallas. New submarine cable France Telecom and partners plan to deploy a new submarine cable in the Indian Ocean to provide further connectivity between Africa, Asia and Europe. Fibre network in Chile Telefonica Chile will spend US$2.5 billion over the next four years to build a nationwide fibreto-the-home network covering 700,000 homes. november The Singapore government will allocate 3G spectrum to Singapore Telecom, StarHub and M1 after there were no other bidders for the S$20 million slots. UK 3G spectrum reversal BT must open fibre networks UK regulator Ofcom ruled that BT must give competitive providers access to its new fibre networks, including cable ducts and telephone poles. French network sharing Telekom Austria selected Nokia Siemens Networks to develop LTE-ready mobile broadband infrastructure and network performance systems. Nokia Siemens Networks will upgrade and expand French mobile operator SFR’s HSPA+ radio access network, which will then be available for use by subscribers of rival operators Orange and Bouygues Telecom. US white space proposal German network sharing The FCC confirmed it will free up vacant TV airwaves known as white spaces for mobile broadband services. The regulator Mobile operators Deutsche Telekom, Vodafone Germany and O2 Germany entered talks to roll out a joint LTE network. Telekom Austria picks NSN China in his hands Singapore 3G spectrum Ofcom ruled that the refarming of spectrum in the 900-MHz and 1800-MHz bands for 3G services will not impact competition, reversing its previous decision. It could open the way for O2 and Vodafone to use the spectrum, in line with European legislation. Denmark awards 3G spectrum 3 Denmark was awarded licences in the 900-MHz and 1800-MHz bands for DKK 12 million (about E1.6 million). Telecom NZ bids for NGN Telecom New Zealand submitted a new plan to become part of the country’s Ultra-Fast Broadband initiative, proposing operational and structural separation. Available colocation space in key cities 0% Amsterdam 10% 20% Average space available 30% 40% 50% 60% 70% Chicago Frankfurt Montreal New York Los Angeles San Francisco Washington London 24 — Average Range | Average Data from TeleGeography in our October issue showed that colocation service providers are struggling to keep up with demand. Despite significant new construction, some 41% of sites surveyed by TeleGeography were at least 80% full by mid-2010, up from 34% of sites a year earlier. Operators added 1.5 million square feet of new colocation space and 124 megawatts of power in the year to mid-2010, but some key cities were showing less than 25% available space. Source: TeleGeography Li Yue (pictured) in August took over as chief executive of the world’s largest operator by subscribers, China Mobile, replacing Wang Jianzhou who remained as chairman and executive director. The operator’s total subscribers reached 554 million at the end of June following net additions of 31.76 million in the first half of the year. China Mobile reported net profit of CNY57.64 billion ($8.49 billion) for the first six months, up from CNY55.33 billion in the same period last year. Revenues rose 7.9% to CNY229.82 billion from CNY212.91 billion, although ARPU slipped to CNY72 from CNY75 a year earlier. China Mobile said it has now completed construction of the third phase of its TD-SCDMA 3G network and had deployed 115,000 base stations across 238 cities by the end of June; it is targeting 200,000 base stations by the end of the year. It had signed up 10.46 million 3G customers by the end of June, and had 2.7 million users of its mobile payment/wallet service by then, just over a month after launch. The company’s mobile reading service, also launched in May, had more than six million paying users by the end of June, while its music download service had over 3.2 million users and its mobile video service over six million. “Despite rising competition we are confident that our net profit will continue to grow as growth in valued-added services such as mobile reading and music outpace the decline in voice tariffs,” Li said. In March China Mobile bought a 20% stake in Shanghai Pudong Development Bank to continue its diversification into mobile financial services. www.totaltele.com December 2010/January 2011 timeline: people april Vodafone job cuts Vodafone announced it will cut 375 jobs from its UK workforce of around 9,000. The mobile operator said the cuts will come across a number of locations, primarily in back office functions. Telstra reshuffle Telstra announced a reshuffle of its executive team. Among the changes, Stuart Lee was promoted to group managing director and Gordon Ballantyne joined from HP as group MD for Consumer and Channels. may MTN CEO to step down Telecom Italia job cuts Phuthuma Nhleko will step down as president and CEO of South Africa’s MTN Group in March 2011, after nine years in the role. Telecom Italia outlined plans for additional job cuts. The company said it has cut 2,300 jobs in 200910 and expects another 4,522 jobs to go by the end of 2012. The move is part of its strategy to reduce costs by E2.7 billion in the 2010-2012 period. New Vodafone R&D head Vodafone appointed Intel executive Siavash Alamouti as its new group research and development director. Alamouti succeeds Mike Walker, who recently retired after 25 years with Vodafone and Racal. Siemens reduces IT workforce Siemens confirmed a plan to restructure its IT operations, SIS, and cut 4,200 jobs worldwide by the end of 2011. The move will cost between E400 million and E500 million. july/august New head for Tele2 Swedish operator Tele2 said Mats Granryd would become its new chief executive from the start of September, replacing Harri Koponen who left in February. Vimpelcom chiefs ousted Vimpelcom’s joint chief executives Boris Nemsic and Alexander Torbakhov left the company and were replaced by former chief Alexander Izsoimov. Vimpelcom in April merged with Ukraine’s Kyivstar where Izsoimov was latterly CEO. FT international head to leave France Telecom said its deputy chief executive officer in charge of international activities, JeanYves Larrouturou, will leave. Nortel gets new CFO Nortel’s chief financial officer Pavi Binning left to be replaced by John Doolittle. Binning was also the company’s chief restructuring officer, a post that will not be filled. chief Matt Crockett announced his resignation. Omnifone gets new CEO UK mobile music startup Omnifone appointed former BSkyB executive Jeff Hughes as its new chief executive. june Microsoft devices shake-up Robbie Bach retired from head of Microsoft’s Entertainment and Devices division after 22 years at the company. Andy Lees now heads the mobile unit, while CEO Steve Ballmer fronts the division. NSN job cuts Nokia Siemens Networks said it will cut 450 jobs in Finland, through voluntary redundancies, as part of previously announced restructuring measures. Yell departures New BT Innovate CEO NZ Telecom CFO leaves BT appointed Clive Selley as CEO of the Innovate and Design division, which oversees network and platform development, technology strategy and research. Chief financial officer Russ Houlden left New Zealand Telecom after two years in the role. His departure came a month after wholesale and international Yell Group announced that both CEO John Condron and CFO John Davis are to leave the company next year. December 2010/January 2011 www.totaltele.com New Rostelecom CEO Russian state-owned operator Rostelecom appointed Alexander Provotorov as chief executive, moving from his position as first deputy general director at national telecoms holding company Svyazinvest. Zain restructures managers Zain restructured its management team, with, Barrak Al Sabeeh becoming COO, Haitham Al Khaled chief technology officer and Ossama Matta chief financial officer. Eircom prepares for cuts Republic of Ireland incumbent Eircom said it is preparing a company restructuring that could see up to 2,000 redundancies, on top of the 1,500 cuts already made since March 2009. Telkom SA gets new chief Jeffrey Hedberg was appointed acting CEO of South Africa’s Telkom SA, in place of Reuben September who retires in November. Peter Nelson also said he would resign from chief financial officer in October. nokia refocuses It was all change at the top at Nokia in September as the Finnish handset maker first announced the departure of CEO Olli-Pekka Kallasvuo and then cleared the way for chairman and former chief executive, Jorma Ollila, to leave in 2012. But that was not the end of the management reorganisation. Nokia, which has been losing ground in the high-end handset market, a few days later announced the resignation of Anssi Vanjoki, the head of its Mobile Solutions unit, created in May to focus on the smartphone segment. Vanjoki will see out his six-month notice period. In contrast, Kallasvuo left almost at once, on 20 September, and was replaced by Stephen Elop (pictured), previously head of Microsoft’s Business Division. Nokia cited Elop’s background in the software industry, knowledge of the US market and experience of change management as important assets. Elop joined Microsoft in January 2008, and was formerly chief operating officer at Juniper Networks and also held senior positions at Adobe Systems and Macromedia. Another key Nokia executive, Ari Jaaksi, who helped develop the MeeGo operating system, stepped down in early October. Nokia’s Symbian operating system took a 36.6% share of all smartphones sold worldwide in the third quarter, according to Gartner, but that was down from a 44.6% share in the second quarter of 2009. Kallasvuo, who became CEO of Nokia in 2006, will continue in a non-executive capacity to chair the board of Nokia Siemens Networks. He will receive a severance payment of E4.6 million as well as the market value of 100,000 shares. 25 timeline: people september october november Hurd not seen any more Hurd surfaces at Oracle Nokia job cuts Hewlett-Packard chairman and chief executive Mark Hurd resigned in the wake of a sexual harassment investigation that revealed he filed inaccurate expense reports. Hurd’s severance package was reported to be worth more than US$35 million. Former HP chief executive, Mark Hurd, was appointed a co-president of Oracle. HP then appointed Leo Apotheker, the former chief executive of SAP, as its new CEO. Nokia’s new CEO Stephen Elop said the company will cut 1,800 jobs. The changes will come at the Symbian smartphones unit, and also in services. Change at top for Safaricom Kenyan operator Safaricom said CEO Michael Joseph would retire in November after 10 years leading the company. He will be replaced by Bob Collymore, who has been on the Safaricom board for more than four years. Sprint loses heads KPN names new CEO Everything Everywhere cuts Everything Everywhere announced plans to cut 1,200 jobs, amounting to 7.5% of its 16,000-strong workforce. Verizon Wireless new CFO Verizon Wireless appointed Andrew Davies to replace John Townsend as chief financial officer. Davies had been CFO of Vodafone’s Indian operations. Sprint Nextel’s senior VP of product development, Kevin Packingham, left the company in August. Dan Schulman, who ran Sprint’s prepaid business, also left in August to take up a position at American Express. KDDI will replace its top executive, senior vice president Takashi Tanaka, who will move to the role of president at the start of December. iPhone engineering departure Verizon CFO retiring Mark Papermaster, Apple’s senior vice president for iPhone engineering, left the company shortly after it suffered complaints over reception issues related to its new antenna design. Verizon chief financial officer John Killian will retire at the end of this year after 31 years with the company. Killian was also president of Verizon Business, created after Verizon’s acquisition of the former MCI in 2006. KDDI head to be replaced Turk Telekom new CEOs Turk Telekom appointed Hakam Kanafani as Group CEO from his position as Oger Telecom’s chief business development & synergy officer, and promoted K. Gokhan Bozkurt to CEO of Turk Telekom from his position as VP of human resources at the operator. Russian resignation Singtel international head LG replaces CEO Singapore Telecom appointed Hui Weng Cheong as CEO International from December, succeeding Lim Chuan Poh who is retiring from the company. LG announced the resignation of its CEO Nam Young, who will be replaced by Koo Bon Joon, the younger brother of LG chairman Koo Bon Moo. 26 Eelco Blok will become KPN’s next CEO and chairman when Ad Scheepbouwer retires next April. Blok has been on KPN’s management board since 2004 and has worked there since 1983. Evgeniy Yurchenko, the CEO of Svyazinvest, resigned over a strategy disagreement. Svyazinvest is in the process of merging national fixed operator Rostelecom with its fixed and mobile regional operators. T-Mobile USA changes Philipp Humm took over as CEO of T-Mobile USA in October, five months ahead of schedule, replacing Robert Dotson. Further changes see CTO Cole Brodman becoming chief marketing officer, and chief network officer, Neville Ray, will become CTO. PTC gets new CEO Polish mobile operator PTC named Miroslav Rakowski as its new CEO from January, replacing Klaus Hartmann. Rakowski is currently chief sales officer and director for CRM at T-Mobile Czech Republic. OTE appoints new leader Michael Tsamaz was appointed CEO and chairman of Greek operator OTE, moving from his position as head of OTE’s mobile arm Cosmote. ITU reappoints head Hamadoun Touré of Mali has been elected as secretary general of the International Telecommunication Union (ITU) for a second four-year term. Telstra job cuts Telstra said it will cut 950 jobs, mostly in executive and middle management areas. SYMBIAN FORTUNES The development of the Symbian operating system was taken back in-house by Nokia in November, a month after Symbian Foundation executive director, Lee Williams (pictured), resigned and was replaced by CFO Tim Holbrow. David Wood, a co-founder of Symbian, left the Foundation a year earlier. Williams was appointed executive director in October 2008, a few months after handset maker Nokia announced plans to take full control of Symbian and turn it into the open source Symbian Foundation. His resignation was the latest blow to the Foundation as it struggled to regain the initiative from smartphone rivals Apple and RIM and in the face of strong growth of Google’s Android operating system. His departure came less than a month after Sony Ericsson confirmed it would not develop handsets based on the new version of the operating system, Symbian 3, mirroring Samsung’s decision to abandon the platform. Both handset makers were key financial contributors to the project. Symbian is still the leading smartphone operating system, but its market share declined to 36.6% in the third quarter from 44.6% in the same period of 2009, according to Gartner. Android’s share was 25.5% in Q3. Strategy Analytics, says Nokia’s smartphone market share slipped to a low of 34.4% globally in Q3, even though it shipped a record 26.5 million units. Apple and RIM gained ground, shipping 14.1 million and 12.4 million units respectively. The Symbian Foundation will now downsize its operations, and by April 2011 will be governed by a small group of directors. www.totaltele.com December 2010/January 2011 PRImE numBERs cOntacts $55.5 billion IPtv suBs Pass 40 mIllIOn Global IPTV subscribers reached 40.5 million at the end of September, says TeleGeography, up 8% from Q2 and 37% in the past year. France accounts for 24% of all subscribers, followed by the US and China (both 16%), South Korea (8%), Japan (4%), and Germany and Hong Kong (both 3%). Among operators China Telecom leads the way with 5.3 million subscribers, followed by Iliad with 4.0 million, Verizon 3.3m, France Telecom 2.8m, AT&T 2.7m, Korea Telecom 1.8m and SFR 2.5m. But IPTV still accounts for fewer than 6% of all pay-TV subscribers. IPTV Growth and Split by country, Q3 2010 40 n Others n Hong Kong n Germany n Japan n South Korea n china n US n France Subscribers (m) 35 30 25 20 15 10 5 0 2004 2005 2006 2007 2008 2009 3Q10 Source: TeleGeography network equipment surge The service provider router and switch market—including IP edge routers, IP core routers, carrier Ethernet switches and aTM switches—grew 5% from the second quarter to reach $3.3 billion worldwide in the third quarter, says Infonetics. In another report the analyst company says the worldwide optical network hardware market increased 6.2% to $3.23 billion quarter-on-quarter, led by healthy WDM equipment sales; optical spending in north america and the EMEa region jumped 16%. The ROaDM equipment segment surged 25% quarter-over-quarter. 3G share of global wireless markets mobile games booming Juniper Research forecasts total end-user revenues from mobile games will surpass uS$11 billion annually by 2015, up from $6 billion in 2009. The company also says revenues from in-game purchases will overtake traditional pay-per-download revenues from mobile games by 2013. In another report, Juniper forecasts global advertising spend on mobile delivery channels will exceed uS$11 billion by 2015, up from $3.1 billion this year, driven by smartphones with location-aware and augmented reality capabilities. Q3 2010 subscribers (m) total 3G Others Region africa Asia & Pacific Eastern Europe % of total 3G Others 513 30 483 6% 94% 2,488 267 2,221 11% 89% 453 42 412 9% 91% Latin america 549 42 507 8% 92% Middle East 279 35 244 12% 88% 314 97 217 31% 69% 521 5,116 183 694 338 4,422 35% 14% 65% 86% US & canada Western Europe total Source: TeleGeography $100 billion LTE service revenues worldwide by 2014 (Juniper Research) ltE forecasts rise Mobile handset sales, 3Q10 (thousands) 3Q10 units 3Q10 market share (%) nokia 117,461.0 28.2 113,466.2 36.7 Samsung 71,671.8 17.2 60,627.7 19.6 LG 27,478.7 6.6 31,901.4 10.3 apple 13,484.4 3.2 7,040.4 2.3 Research in Motion 11,908.3 2.9 8,522.7 2.8 Sony Ericsson 10,346.5 2.5 13,409.5 4.3 Motorola 8,961.4 2.1 13,912.8 4.5 HTc 6,494.3 1.6 2,659.5 0.9 ZTE 6,003.6 1.4 4,143.7 1.3 Huawei 5,478.1 1.3 3,339.7 1.1 Others 137,797.6 33.0 49,871.1 16.1 total 417,085.7 100.0 308,894.7 100.0 company Telco TV revenues from all pay-tv services globally in 3Q10, up 9% from 3Q09. More than half of those revenues come from Western Europe (ABI Research) 3Q09 3Q09 market units share (%) Source: Gartner December 2010/January 2011 www.totaltele.com Infonetics has increased its forecast for the worldwide LTE infrastructure market, expecting it to grow roughly ten-fold from 2010 to 2014, to reach US$11.5 billion. The analyst company also increased its LTE subscriber forecast, and now estimates 165 million worldwide by 2014. By the end of 2010, a dozen LTE networks are expected to go live (see Timeline), and there are currently over 100 commitments by service providers to deploy LTE networks, says Infonetics. Juniper Research in a separate report says revenues from consumer users will remain under half of total LTE revenues until at least 2015. 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