TermiTe TreaTmenT diagrams Do yours contain

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1 • DECEMBER
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TimberSecure - homeowner
Termite insurance policy
An Australian first for homeowners
Fair work Australia
Who, when & where they are
auditing
report writer
Online & onsite reporting system
Termite treatment diagrams
Do yours contain the correct
information?
ISSUE No.31 • DECEMBER 2012
Find it in this issue
4
6
TimberSecure The first Australian homeowner
termite insurance policy
is now available for
your clients.
Looking to hire
employees? Are you
checking the important
details and getting the
right person?
7
Petrol Powered
Backpacks What are
the pros & cons?
8
eport Writer Our
R
online, onsite report
writing system.
10
11
Termite Treatment
Diagrams Tips to make
sure they contain the
right information.
13
Customer Relations
Tips for handling
unhappy clients.
14
F air Work Australia
Targets Pest
Controllers When,
where and who they
are auditing.
Property Inspections
Our free online booking
system has undergone
a face lift.
Request it for the next issue
Would you like to see something in our next issue? Send your comments & ideas to
email [email protected]
Contact us
Suite 1, 5 Pavilion Place, Cardiff NSW 2285
Locked Bag 3, Cardiff NSW 2285
Phone 1300 309 169 • Fax 02 4954 3660
[email protected]
Merry Christmas & a Happy New Year
Another year is drawing to a close. Let's see what 2013
brings for us all.
Everyone here at Rapid Solutions
wishes you a merry Christmas and a
happy new year.
If you are lucky enough to get some
time off during this period we hope
it is enjoyable and relaxing and that
you stay safe.
2012 has been another trying year
for the industry. With consumer
household spending still remaining
low and the property market
slowing, it is certainly hurting many
businesses.
Our New Look!
We can only hope that in 2013 the
Australian and world economies
improve.
Christmas & New Year Closed Times
Rapid Solutions will be closed from
5pm Friday 21st December 2012.
We will reopen on Wednesday 2nd
January at 8.30am.
If you need urgent assistance over this
period you can call our after hours
phone number 0438 543 655.
With 20 years of the same brand, we
thought it was time to have a make
over. We hope you like our new
image, which we have been using
since the middle of the year.
We've also upgraded our websites
to provide more helpful and user
friendly information.
We also now have a facebook page,
so why not 'Like' us so you can see
what we are up to.
From the CEO
Over the last couple of months
we've been travelling around the
country promoting Report Writer
and TimberSecure. It's been great
to catch up with many of you
again.
The amount of support out there
for our new products is fantastic
and we have greatly appreciated
all your comments and feedback.
Another year is now coming to
a close, so on behalf of Marilyn,
myself and all at Rapid Solutions, I
wish you a merry Christmas and a
happy new year.
Cheers,
Graham
www.rapidsolutions.com.au
3
TimberSecure
Our all new, Australian first homeowner termite
insurance policy will help you gain and retain clients.
TimberSecure is our new unique
How it works
insurance policy that homeowners
1. You complete your normal AS3660
can purchase after they have
compliant termite management
had a complete AS3660 termite
installation and complete the
management system installed by you.
relevant paperwork, such as
Many homeowners are unaware
the inspection report, treatment
that standard home and contents
proposal and the certificate of
insurance policies don't provide cover
installation.
for termite damage.
TimberSecure provides the
homeowner with peace of mind by
offering a no fault $100,000 insurance
policy for timber replacement if
termite damage occurs during the
policy term.
2. During your inspection and/or
treatment process, you provide the
homeowner with a TimberSecure
brochure and application form.
3. Within four weeks of the termite
management system being
For the cost of $360 (inclusive of all
installed, the homeowner can
charges) the homeowner is covered
apply for a TimberSecure policy
for 5 years. During this 5 year policy
by completing the application
period the homeowner must have
form and sending this with a copy
the recommended, at least annual,
of your inspection report, your
termite inspections carried out. These
treatment certificate and the policy
inspections are organised between
payment to us.
you and your client.
As the insurance policy is between
your client and the insurance
company, there's no extra insurance
paperwork to fill out.
4
4. We then issue the homeowner with
the TimberSecure policy certificate
and notify you that a TimberSecure
policy has been purchased by your
client.
ISSUE No.31 | DECEMBER 2012
5. You then arrange with the
homeowner to have the
recommended inspections
undertaken and continue to do
this for 5 years.
6. If a new termite infestation occurs
to the property, you need to treat
the activity and address any
system management issues as per
any treatment warranty you may
have issued.
7. If timber damage has occurred
the policy holder can make a claim
under their TimberSecure policy.
All documentation, including
annual inspections, will be
assessed at this time.
During the 5 year policy period, if
the homeowner sells their property
the TimberSecure insurance policy
is transferable to the new owners. A
small administration fee is payable by
the new owners for the transfer of the
TimberSecure policy.
When can it be offered
TimberSecure can be offered on
properties that have a:
• Full (AS3660 compliant) chemical
treatment installed
• Termite monitoring system inspected
by you at least every 12 weeks
• Installed and charged reticulation
system
Your Benefits
Apart from securing 5 years of termite
inspection work from your client, there
are many other benefits.
• No excess is payable by you on a
claim under a TimberSecure policy
• Your No Claim Bonus is not
affected by TimberSecure claims
• TimberSecure claims are not
recorded against your company’s
professional indemnity insurance
• Secure ongoing pest management
work
There is no additional treatment
or inspection paperwork for
TimberSecure policies. You only have
to issue your standard AS3660 termite
inspection or treatment paperwork.
The only insurance paperwork
that needs to be completed is the
homeowner application form and, in
the event of a claim, a TimberSecure
claim form, both completed and
signed by the homeowner.
We are offering these insurance
policies to homeowners as we believe
that if you, our pest control clients, are
insured through us for your termite
management services, then we are
prepared to provide insurance on the
work you provide.
Opting Out
If you don't want to be listed on our
website as being able to provide this
policy, or be part of this new product,
then please let us know.
Promotion
TimberSecure is currently being
promoted direct to homeowners
through various media forms.
We also have TimberSecure
brochures available free of charge for
orders under 30. You can order these
in the 'Paperwork' section through the
client area of rapidsolutions.com.au.
If you would like more information on
this policy visit timbersecure.com.au
or contact us on 1300 309 169.
TimberSecure offers
your clients the
ability to protect their
home after you've
installed a termite
management
system. For further
information please
contact Debbie on
1300 309 169.
www.rapidsolutions.com.au
5
Looking to Hire Employees?
Employing is not as simple as "advertising and hiring".
There are many more steps to take.
During the interview process the
prospective employer should focus
questioning around issues such as:
• Past criminal history
• Industry claims
• Experience & qualifications
• Medical conditions
• Previous work history
• Reasons for changing employers
All of these issues may have an impact
on how a prospective employee will fit
into your business.
Clear and honest communication
between all parties during the
recruitment process is vital to ensure
that there are "no skeletons in the
closet" when it comes time for
selecting the right employee.
If you are hiring a
new employee and
want to make sure
that they have the
right qualifications
please contact us on
1300 309 169.
6
As with any industry, references are
a valuable tool in gaining insight into
the history and work ethic of potential
employees. A minimum of 2-3
reference checks should be carried
out, ideally from both an industry/
business perspective and also a
personal perspective.
Make sure that when you employ
new staff you use due diligence
in obtaining not only the future
employee’s qualifications, certificates
of competency and pest control
licence but also their driving history.
ISSUE No.31 | DECEMBER 2012
Driving is obviously a large portion
of your employee’s position, so you
should make sure your employee has
a valid drivers’ licence and a good
driving history, so your insurer will
cover them while driving your vehicle.
Ask the employee to provide you with
a copy of their driving history from the
roads department in your state.
It can be very difficult to obtain
insurance cover (if at all) for someone
who has only recently lost their
licence due to charges such as
driving under the influence, negligent
driving or from an accumulation of
demerit points.
Once you have employed your new
employee, letting them ‘find their
feet’ is a common mistake in many
businesses. Don’t waste time and
money – get them productive as
soon as possible through a detailed
induction programme. If they need
further training contact our training
department who are able to assist
you with this.
Remember, it’s your business name
and reputation on the line, so it’s
important to be thorough during all
stages of the recruitment process.
Petrol Powered Backpacks
The pros and cons of using petrol powered motorised
backpack misters in commercial settings.
The use of a Motorised Backpack
Mister (MBM) for spider control in a
commercial situation may be a viable
method of treatment application.
However, as with any pesticide
application, there are precautions
that need to be addressed prior to the
commencement of the treatment.
There are also 'pro’s' and 'con’s' to
this form of application method.
While not an exhaustive list, the
following are some of the 'pro’s':
• The operator is not hampered
by hoses while moving around a
property during the treatment.
• No risk of damaging your hose, or
the property and its contents, by
dragging your hose around.
• The ability to treat large areas very
quickly.
• From the ground an operator can
treat at a greater height. A time
saving and safety feature.
As with any form of treatment, there
are also negative aspects. Some of
these 'con's' are as follows:
• MBMs must be calibrated so that
the chemical is applied per the
APVMA registered label.
• MBMs need to be maintained in
good working condition.
• Moving around, especially
backwards, is more difficult with
a weight on your back and can
increase the chance of trip and falls.
When using an MBM to apply a
chemical, to a certain degree the
airflow produced by the MBM travels
around obstacles, such as signs,
lights structures, etc. This may allow
a treatment in areas where other
spray applications would encounter
a “shadow” effect, as the back of an
obstacle is not treated. This would
allow any spiders in this area to
remain untreated and therefore
reinfest the property quicker.
However, as an MBM is able to propel
the chemical into areas where the
operator does not have a direct line
of site it could mean that the product
may be going around a corner, where
people may be present.
While it is possible to conduct a
treatment with an MBM, extreme care
needs to be taken. A detailed risk
assessment needs to be undertaken.
Weather conditions, particularly the
presence or absence of wind at the
time the treatment is to take place,
must be observed and documented.
The operator should be well trained
and experienced in using these backpacks
to ensure that the correct procedure
and chemical application occurs.
If you have any techncial enquiries,
please contact our technical
department on 1300 309 169.
The above advice also applies to
misting and fogging machines.
It is therefore best to perform this
type of treatment when there is no,
or only minimal staff present, not only
on the site to be treated but also in
surrounding properties.
Ideally the treatment should be
arranged for a time when the
treatment area is completely vacated.
Prior to treatment warning signs
should be posted so they are readily
observable by persons approaching
the treatment site.
Attention must be paid to reducing
or excluding the threat of damage
or injury not only to people, but also
importantly, the environment.
www.rapidsolutions.com.au
7
Report Writer
Have you tried our online, onsite report writing
application yet? It can save you time and money.
Report Writer is our online reporting
system that provides you with the
ability to complete your reports while
you undertake the inspection, without
the need of an inspection check sheet.
As you inspect the property you put
your findings straight into Report
Writer. At the end of the inspection
your report is ready to print, or email
to your client.
No more going back to the office to
finish writing your report. It will save
you time, and therefore money, when
completing your reports.
Some of the functions of Report
Writer include:
If you would like
to have access to
Report Writer please
give our Client
Services Team a call
on 1300 309 169.
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Web based
iPad application
Off-line functionality
Upload photos into the report
Latest Rapid report format
No need for checksheets
Report can be saved & retrieved
Upload your logo/letterhead
Linked to Property Inspections
ISSUE No.31 |DECEMBER 2012
Report Writer is available via the
internet, as an iPad application or on
any mobile connected tablet.
When using the iPad application
Report Writer will still work if you
are off-line, unable to connect to
your mobile network. You can still
complete and save the report whilst
onsite, then when you are able to
connect to a mobile network you can
complete and send the report.
There is no need to worry about
having the latest version. If we make
changes to our reports they are
automatically there for you when you
start your next report.
Reports that are completed through
Report Writer are located in your
secure client area of the system.
You can access these reports at any
time. They are saved as a standard
PDF, which you can download to your
own computer.
The system is constantly backed up
to ensure that your reports will not be
lost. There’s no need to setup your
own server, install complex software,
or worry about up time, backups,
power outages etc.
If you utilise our Property Inspections
website, any booking requests that
you receive will automatically appear
in Report Writer ready for you to start
the report. All the details that your
client has submitted will be available.
You don’t have to refill the client
name, address, site address, etc.
Pricing
Our pricing is designed to be simple.
There are no subscription or upgrade
fees, just a small fee per report, and if
you buy in bulk you save.
Credits range from $9.50 if buying
1 credit down to as low as $3 each
if you buy 50 credits. They can be
purchased through our website or
through iTunes.
The credits don't expire so you can
use them at any time while insured
with Rapid Solutions. You could buy
in bulk now and still be using them in
three years time.
At present Report Writer includes
the Timber Pest Inspection (AS4349)
report, but this report can be used for
termite inspections (AS3660). We are
developing further reports to integrate
into the system.
How the Timber Pest Report works
The report starts with all the booking
details such as who requested the
report, the purchaser, the address
and any specific instructions for
the inspection.
Once the booking is confirmed
you enter the time and date of the
inspection and also the weather
conditions.
The next step is to complete the
structural details of the property which
includes the property orientation and
structure type.
You then report through the property
room by room recording your findings.
Photos can be uploaded and attached
to any room.
Once you have reported on the
interior of the house, you then report
other items such as external issues,
conducive conditions, treatment
recommendations, etc.
Once the report is complete you can
email it directly to your client or you
may wish to print it.
The end result is a professional and
easy to read report.
The system is available to Rapid
Solutions' clients who hold
professional indemnity insurance.
If you wish to use or trial Report Writer
all you need to do is to log on using
your client username and password at
reportwriter.com.au. If you need any
assistance with logging on or while
using Report Writer, please contact us
on 1300 309 169.
Updates
We have recently released
version 1.2 of Report Writer. The
updates include:
• A new conducive conditions
photo section
• Improved off-line
functionality
• Improvements to the printed
report format
• Various bug fixes
Many of these improvements
came from client feedback.
Please continue letting us
know how the system is
working for you.
These updates will occur
automatically for website users.
An updated iPad version is
awaiting approval from Apple
and should be available shortly.
Coming soon...
We are working on the
following:
• Building inspection reports
- prepurchase and defect
reports
• An Android app
www.rapidsolutions.com.au
9
Property Inspections
Our free on-line booking system that is available for the public to book inspections has
undergone a face lift.
Along with all the other changes at
Rapid, we have changed the look
of Property Inspections.
For those that don’t know, Property
Inspections is a complimentary
online termite, timber pest and
building inspection booking system
created and managed by us.
As a client of Rapid Solutions
your business is listed on this site
for free when you hold current
professional indemnity insurance
through us.
It is available for use by your
potential clients – real estate
agents, conveyancers, solicitors,
property managers and the
general public to find and book
you for their inspections. It is just
another way for your clients to
reach you.
When your client makes a booking
you will receive an email with all
the details of the booking. You just
need to contact your client and
confirm the cost, time and day of
the inspection.
Clients must accept these inspection
terms and conditions to continue with
their booking request.
New Features
• Termite inspections can now
be booked through Property
Inspections
• Homeowners can indicate if they
are interested in TimberSecure
• A direct link can be created on your
website to your booking profile
• You can change your map location
• Postcode and suburb search has
been improved to allow suburbs to
be matched with postcodes
Brochures are available for you to
provide to your potential clients,
conveyancers, real estates and solicitors.
If you wish to have a look at Property
Inspections log in as a guest at
propertyinspections.com.au and take
a look through the site.
If for any reason you don't wish to be
listed on this site, please contact us
and we will remove your listing.
Through the booking process
the terms and conditions of the
inspection, or in the case of timber
pest & building inspection the
pre-inspection agreement, is taken
care of.
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ISSUE No.31 | DECEMBER 2012
Bookings made through
Property Inspections
automatically appear in your
account on Report Writer. This
provides you with a summary of
your inspection bookings.
For Timber Pest Inspections,the
booking details are there on
Report Writer ready for you
to start your report. You don’t
need to retype in your client
details, you just start writing the
inspection report.
Termite Treatment Diagrams
The diagrams drawn when a
chemical treatment has been
completed are often called mud
maps. This is because they are only
meant to be a representation of the
site work that has been completed;
they are not a scaled drawing of the
site or the work done.
They do need to be understood and
truly reflect the site and the work
completed. This means that some
details are required when completing
the diagram and a key should be
included if any symbols are used.
These diagrams are the best means
to document and display the specific
areas where the treatment took place.
They are extremely important when
it comes to any treatment issues or
possible claims.
It should be easy to interpret and
completed to the standard required.
Important points to note on the
diagram are:
• The key is complete and covers the
symbols used on the diagram.
• The diagram clearly displays the
areas and scope of chemical use.
• Active termite areas are indicated.
• The diagram provides a
reasonable representation of the
structure treated.
• Any damage that you have
discovered or are concerned about
can also be shown.
Documentation is always important
but it is only useful if it is properly
completed.
The diagram below shows a
mud map with all of the required
information displayed.
Steps
Treated Zone
Termite Activity
Monitor/Bait Stations
Termite Barriers
The Department of Medical
Entomology at Westmead
Hospital needs your help.
They are investigating the
mechanisms of insecticide
resistance in bed bugs within
Australia.
By determining the various
mechanisms they are hoping
to better determine the most
appropriate treatments against
these difficult to control insects.
They require bed bug specimens
(preferably live).
Please send your bed bugs to:
Key
Plumbing
Piers
Project Investigating
Insecticide Resistance in
Australian Bed Bugs
North approximately
Stephen L. Doggett
Senior Hospital Scientist
Department of Medical
Entomology,
Pathology West, ICPMR (Level 3)
Westmead Hospital
Locked Bag 9001
WESTMEAD NSW 2145
They greatly appreciate any
assistance you can provide.
www.rapidsolutions.com.au
11
Another Twenty Years
Its been two decades since Rapid Solutions commenced
providing insurance to your industry and we plan to be
doing the same in another two decades.
In 2013 look
out for our new
Report Writer and
TimberSecure
products.
12 Graham and Marilyn Hellier started
this business, Rapid Solutions, over
20 years ago. They have worked
consistently to get Rapid where it
is today, not only as an insurance
provider but also a provider of support
and assistance to your business.
We welcomed several new
employees this year. Stuart Webb
joined our Claims Team. Stuart
has many years of experience
in managing claims with several
national and international insurance
companies.
Both Graham and Marilyn are now
working behind the scenes on
various projects.
Johanna Smith joined us several
months ago as an Executive Assistant
to our management team.
Marilyn has handed over her role
of Claims Manager to David Collins.
David has been with Rapid since 2006
as our Claims Solicitor.
We also welcomed back Steve King,
one of our Rapid Trainers. Steve is
based on the Central Coast of NSW
and looks after students and training
in NSW, VIC and Tasmania.
Keith Farrow has been promoted to
Chief Technical and Training Officer,
looking after both our training
and technical departments and
Mark Barnes is now Rapid's Chief
Operations Officer.
Whilst Graham and Marilyn have
been here for 20 years, we have other
long serving employees. Kim Sottovia,
Jorge Matos, Debbie Chapman, Liz
Smith, Pauline Kerr, Sharon Partridge,
Gary Byrne, Nathan Kerr and Tiffany
Armstrong have recently celebrated
their 10 year anniversary.
ISSUE No.31 |DECEMBER 2012
We have had a busy year with the
introduction of our new logo and
website, plus our new products Report Writer and TimberSecure.
We held roadshows around the
country for an opportunity to meet up
with you and to showcase our new
products.
We look forward to the next twenty
years and hope you will continue this
journey with us.
Customer Relations
Handling complaints is all part of good customer
relations and business reputation building. Here are
some tips.
A recent trend we have noticed is
a reluctance to speak face-to-face
with a potential claimant when the
complaint is not considered valid.
Good customer relations are part
of the foundation of any successful
business and therefore handling
complaints is an essential tool in
maintaining and building your
business reputation.
Of course it's not always necessary
to go to the site. For instance a
complaint about the bill or when
a report was received does not
automatically warrant a site visit.
On the other hand, any complaint
about the inspection process or
issues that may have been missed
almost always merits a short trip to
the site as soon as possible.
Here are some tips about how to
make the most of such site visits:
• Have a plan in your mind before
arriving. The purpose of the
visit is fact-finding and customer
relations. Therefore it is essential
you do not get drawn into an
argument with the homeowner
no matter how ridiculous you
believe their complaint to be
or how inappropriate their
behaviour becomes.
• If the meeting deteriorates,
it is better to make your
excuses and leave, than to
escalate matters by becoming
aggressive. Such behaviour is
always difficult to explain to a
judge or tribunal member many
months later.
• Go with an open mind. You are the
expert and deal with these issues
every day. The homeowner does
not and therefore the absolute key
to this process is listening.
It is better to listen and ask
questions about the problem so
that you can fully understand the
complaint before offering any
explanation. Think about it from
your position, when you make a
complaint would you prefer to be
listened to first or be met with a list
of excuses before you have said 3
words?
• Take notes and, with the client’s
permission, photographs. This
provides good evidence about the
problem, shows the client you are
taking them seriously, and can buy
you a little time to think about what
to say next.
• Know your stuff. Re-read your
report or paperwork before the site
visit so that you can speak clearly
and effectively about the problem.
This will also give you a reminder
about the work and the property
and will help you to calmly explain
particular aspects of the report,
if appropriate.
• Be helpful but stay focused. In
addition to providing information
about the particular complaint
there is no harm in listening to your
client and assisting in problem
solving other issues that may arise.
• Do bear in mind that solutions
should be within your skill and
knowledge set otherwise you
may find yourself with a bigger
problem. Assisting your client
can help re-establish and build a
relationship that is on the brink of
falling apart. It may even lead to
further paid work.
• While on site, if you are put under
pressure about what you intend to
do, thank them for the opportunity
to come and discuss the problem
then say you will be in touch
shortly with a response.
• Finally, but by no means least,
stay calm and collected at all
times and never agree you did
anything wrong.
If you need any assistance or
advice with any problems that you
encounter, or you would like to make
some kind of compensation offer to a
client, feel free to contact our Claims
Team on 1300 309 169.
www.rapidsolutions.com.au
13
Fair Work Australia Targets Pest
Controllers
Queensland's pest control and gardening service industries are the focus of Fair
Works' compliance audit.
The Australian Government Fairwork
Ombudsman announced in
November 2012 that it is undertaking
an education and compliance
campaign in Queensland which will
focus on pest control and gardening
service businesses.
Audits will be conducted at locations
including Brisbane, Bundaberg,
Cairns, Gladstone, the Gold Coast,
Goondiwindi, Hervey Bay, Ipswich,
Mackay, Rockhampton, the Sunshine
Coast, Toowoomba, Townsville and
Warwick.
Over the coming months they
will audit up to 220 businesses in
Queensland which undertake pest
inspections and management, as well
as businesses involved in landscaping
and maintenance of gardens and
parklands.
Fair Work inspectors will check
employers are paying workers in-line
with minimum wage rates, penalty
rates and overtime. Inspectors will
also check employers are complying
with record-keeping and pay slip
obligations.
Fair Work Ombudsman Nicholas
Wilson has stated that the industry
has been earmarked for attention
because it is a regular source of
complaints. "This campaign is an
ideal opportunity for employers
to ensure they understand their
obligations under workplace laws,"
he said.
In Queensland last financial year,
Fair Work inspectors finalised audits
of 1969 businesses as part of the
agency's targeted campaign activity,
with campaigns focused on sectors
including accommodation, aged care,
real estate, food courts and clothing
manufacturers.
This targeted campaign recouped
$2.2 million in outstanding
entitlements for underpaid
Queensland workers in 2011-12, part
of a total of $8.6 million recovered for
4906 employees.
Throughout last financial year,
more than 148,000 Queenslanders
contacted the Fair Work Infoline
seeking assistance.
Mr Wilson said, "The latest campaign
aims to increase awareness of
workplace laws, including Modern
Awards and the National Employment
Standards".
In situations where contraventions are
identified, Fair Work inspectors will
assist businesses to voluntarily rectify
their issues and put processes in
place to ensure ongoing compliance.
Fair Work Australia has a handbook
available for employers and
managers about rights and
responsibilities under the Fair Work
Act 2009 (FW Act). This is available at
www.fairwork.gov.au/Documents/
Fair-Work-Handbook.pdf.
Their website has many good
resources, factsheets and templates
to ensure that you have the right
employee systems in place. These
resources can be found at
www.fairwork.gov.au/resources.
Anyone needing further information
should get in touch with the Fair Work
Ombudsman via the website
www.fairwork.gov.au or call the Fair
Work Infoline on 13 13 94.
14
ISSUE No.31 | DECEMBER 2012
What's On @ Rapid
Training Courses in 2013
QLD
Basic Pest Management (Units 5,6 & 18)
Brisbane
January 21st - 25th
Brisbane
February 11th - 15th
Brisbane
April 15th - 19th
Brisbane
June 17th - 21st
Brisbane
March 11th - 15th
Brisbane
May 13th - 17th
Sydney
Jan 15th, 22nd, 29th & Feb 5th & 12th
Newcastle
March 18th - 22nd
Newcastle
May 20th - 24th
Sydney
June 3rd - 7th
Timber Pest Management (Units 8 & 10)
Newcastle
April 8th - 12th
Timber Pest Inspection for Builders
Newcastle
Jan 30th - Feb 1st
Basic Pest Management (Units 5,6 & 18)
Melbourne
Feb 25th - Mar 1st
Melbourne
June 17th - 21st
Timber Pest Management (Units 8 & 10)
Melbourne
May 13th - 17th
Timber Pest Management (Units 8 & 10)
Darwin
April 29th - May 3rd
Timber Pest Management (Units 8 & 10)
NSW
VIC
NT
Basic Pest Management (Units 5,6 & 18)
Rapid Conference - 16th & 17th August 2013
Mark your calendars for the 16th & 17th of August 2013. By popular demand the
conference is back at Jupiters on the Gold Coast. The conference will feature:
• Four streams - Urban Pest, Termite/Timber Pest, Building Inspections and
Business
• Rapid Sporting Challenge - Lawn Bowls
• Partners Social Outing - Scenic cruise on the canals
• and much more...
Look out for the conference package available in early 2013.
www.rapidsolutions.com.au
15
Get in touch
For all enquiries about insurance,
training or technical support, get in
touch with our friendly staff today.
Phone 1300 309 169
[email protected]
rapidsolutions.com.au
supporting the
industry with
technical support,
relevant training +
trusted insurance