family guide - Human Resources at MIT

Transcription

bright horizons
family guide
Dear Family,
Welcome to Bright Horizons ®. We know that choosing an early education
and child care center for your family is one of the most important decisions you
will make. We want to assure you that at Bright Horizons, your child will be
cared for in a safe and nurturing environment for learning that enables children
to grow through fun, intentional, and developmentally-appropriate activities.
Bright Horizons Early Education and Preschool Centers are designed with
families in mind. We seek to form a partnership with you to foster the learning
and healthy development of your child. You are welcome in the center at
any time during the day to join your child for lunch, to observe your child in
the classroom, or to speak with the teachers, center management, or other
families. Our aim is to make our center an active community that fosters
friendships and creates a supportive network.
Enrolling in a new center is a big change for your child — and for you. We
recognize that adjustment periods will vary depending on the age of your child
and prior experiences in a classroom setting. We also understand the pace of
modern life. Our teachers and center administrators are very experienced in welcoming new
families and will work with you to make the process as seamless as possible. The following are
some suggestions for easing the transition for you and your child:
• Visit the center with your child before his or her start day. On one of those visits, let
your child explore his or her new classroom while you step out for 15 to 20 minutes.
This time will allow your child to associate your departure with a return, and it will
allow you to observe your child at play with other children.
• Establish a routine of reading a story or playing a game together in the classroom
before you leave. The routine will tell your child that you feel the classroom is a good
place to be, not a place from which you want to hurry away.
• Bring a family photograph for your child to look at during the day.
• Say goodbye to your child rather than slipping out. Your child will recognize that
although you are leaving, you will be back.
As we build our partnership together, please feel free to share new ideas and suggestions.
We value the need for close communication between families and teachers. We look forward
to getting to know you and to offering you and your child a safe, caring, and joyful educational
environment.
Sincerely,
David Lissy,
CEO
Mary Ann Tocio,
President and COO
T A BLE O F CON T ENT S • 1
Table of Contents
Family Involvement
5 Family-Teacher Partnership
6 A Community of Caring
6 Primary Caregiving
7 Family Communication
7 Bright Learner
8 Conflict Resolution
8 Family Referral Program
Program STANDARDS 11 Transitions
12 Program Quality Standards
12 Positive Guidance
13 Handling of Confidential
Information in Incidences of Children’s Aggressive Behavior
We Care: Health and Safety
17 Health and Safety Practices
22 Injury Prevention
17 Medical Records
23 Biting
18 Child Illness
23 Children’s Injuries
19 Infection Control
20 Allergy Prevention
24 Infant Sleep Positions and
Crib Furnishings
20 Food Preferences and Intolerances
24 Reporting Abuse and Neglect
21 Diapering
21 Toilet Learning
Policies and Procedures
27 Registration Procedure
Note: Information contained in
this Family Guide may differ
according to state licensing
regulations and center-specific
policies. This information will
be shared with you by center
management.
31 Babysitting by Center Staff
27 Enrollment Procedure
32 Child Illness Policy
27 Tuition/Fees
34 Medication Policies
28 Schedule Changes
38 Infant Feeding: Bottles and Food
28 Drop Off and Pick-Up
38 Breastfeeding
29 Late Pick-Up
39 Meals and Snacks
29 Emergency and Back-Up Care
40 Rest
29 Program Placement
40 Clothing Suggestions/Items Needed
29 Absence
41 Photographs
30 Non-Discrimination/Confidentiality
30 Children’s Records
41 Process of Suspending a
Child’s Enrollment
31 Regulatory Agencies
42 Process of Disenrolling a Family
31 Classroom Observation
42 Family Behavior
31 Research Conducted in the Center
42 Center Safety
31 Unrelated Activities
Excellent education and care
replicates many of the aspects of
a good and loving home, where
caring adults nurture children and
help them to learn and grow.
Our role is to supplement, but not supplant, the primary
role of families in providing care for their children.
By establishing and maintaining open and ongoing
communication with families, we are able to strengthen
the ties that connect the home with our center and
enhance the individual development of the children
in our care. When families entrust their children to us,
we are challenged to have a significant and positive
influence by providing a program of the highest quality
designed to help give children the foundation they
need to build self-esteem, develop school readiness, and
reach their full potential in learning.
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Fam ily in volvem en t
Family Involvement
The center partners with you,
the family, to ensure your child’s
success in school and in life.
Family involvement, family satisfaction, and shared
decision making about your child’s experience are
essential to the Bright Horizons program. We believe
the center forms a caring and learning community
in which families, staff, and children can interact and
grow. We actively work to support family life and
create ways to involve families in our program.
Family involvement is an all-purpose term that
encompasses family partnership groups and committees,
volunteering, family education, and special events. We
believe the key to family involvement is giving families
a variety of ways to be involved, if they are able, in the
life of the center.
1
Fam ily in volvem en t
F a m i l y i n volvemen t • 5
Family-Teacher Partnership
The family-teacher partnership at Bright Horizons Early Education and Preschool Centers
helps children build a positive attitude toward themselves, toward language, literacy, and
all other areas of the curriculum. Together, we can provide a stronger program for your child
to foster a lifelong love of learning. The best teacher and family partnerships are based on
frequent opportunities to share information. You can strengthen your family’s role as your
child’s first and most important teacher and share in learning by participating in activities
at home as well as at the center. Our Learning at Home series will provide you with ideas that
tie our curriculum to fun-filled experiences for families. Visit www.brighthorizons.com/education
and www.brighthorizons.com/growing for ideas.
Ask center management for copies of Curriculum at Bright Horizons: A Guide for Families, and
other resource materials to support you as you guide your children through their development
and become strong and effective advocates for them.
The following are some of the many ways you can be involved:
•The center’s open-door policy welcomes and
encourages you to call or visit at any time.
•Family resources are available so that you can
find books, articles, CDs, DVDs, and other
helpful materials on parenting, child development,
health and nutrition, and general work/life
and family topics.
•You and your child can grow with us by
visiting our Growing at Bright Horizons website:
www.brighthorizons.com/growing; a resource
for families rich in information about early
literacy, science, and getting your child
“READY for SCHOOL.”
•A Family Partnership Group provides a forum
to discuss center-wide activities and promote
collaboration.
•Parenting seminars, curriculum nights, special
events, family breakfasts, potluck dinners, and
family support group meetings may be held
throughout the year.
•An annual survey allows you to rate and
comment on all aspects of the program.
•Daily, weekly, and monthly
formal and informal
communication takes place
through vehicles such as morning
and afternoon greetings,
daily and weekly journals,
classroom bulletin boards,
center calendars, posted
planning forms, documentation
of your child’s learning,
newsletters, and conferences.
•We encourage you to share
your ideas and concerns with
center management and staff at any time.
•You are invited to come into your child’s
classroom and may choose to share a special
activity or project.
•You are welcome to join your child for lunch
any time you wish.
•Subscribe to our free electronic newsletter,
e.family news. Written by early education
experts, e.family news provides parenting
advice, strategies, tips, and resources.
A Community of Caring
Each Bright Horizons Early Education and Preschool Center becomes a community of caring,
with policies and practices that reflect the community ideas and values of the population served, while
respecting the diversity of families and individual differences. Bright Horizons provides a strong vision
of quality, appropriate educational practice, and the fundamental characteristics of the community.
However, each community will be different, and the program will reflect those differences.
The partnership between families and centers consists of the continual exchange of communication.
In this process, families learn a lot about child development and curriculum, and the center learns what
parents/guardians feel is important for their children to grow up to be the kind of people they expect
them to be. We encourage dialogues with parents/guardians about curriculum, caregiving practices,
guidance, cultural events, and celebrations of holidays. The goal of full family partnerships is to build a
community and recognize and respect the differences of families and children.
Primary Caregiving
At Bright Horizons we believe in the practice of primary caregiving. Each child at a Bright Horizons
Early Education and Preschool Center is assigned a teacher as the primary caregiver who assumes
special responsibility for that child and for communication with his or her parents/guardians,
especially during conferences.
Primary caregiving strengthens the link between families, children, and teachers. By assigning a primary
caregiver to your child, we are encouraging you to establish a relationship with a particular staff member
who will be especially focused on your child’s needs and development as well as your concerns. At the
same time, education is a team responsibility; all teachers on your child’s team will interact with and
provide learning experiences for every child in that classroom.
F a m i l y i n volvemen t • 7
Family Communication
We are committed to creating a strong home and center connection by developing a process of open, honest
communication with you regarding your child’s development and experience at the center. This includes a
continual exchange of information between you and the center staff and management.
Daily Experience Sheets and Journals
Mailboxes
It is important that everyone who cares for your
When center management or teachers have
child has a sense of his or her daily experience, both
information to share with all families, this
at home and in the center. Staggered scheduling of
information could be left in a mailbox for you,
staff makes the daily experience sheet or journal,
e-mailed to you via the center or classroom
both of which provide written information on your
distribution list, or left on the check-in/out station
child’s experience at the center and at home, a
screen. Check with your center to find out where your
critical communications link. The daily notes and
mailbox is and please make sure to check it daily.
journals will give you a sense of your child’s day and
keep you informed about his or her experiences.
Notice Boards
Partnership Groups
Family Partnership Groups provide an
opportunity for you to be part of a forum in your
Bulletin boards may be located throughout the
center to discuss center-wide activities, family
center (in the foyer, hallways, and classroom
education, center updates, and much more. Ask
entrances) to communicate news, daily events, staff
center management for more information about
notes, holiday closing dates, center visitors, etc.
the Family Partnership Group and other ways
E-mail
you can become involved.
An e-mail, when possible, is also a wonderful tool
to provide families with communication about your
child’s experience at the center, which may also
include a picture of your child in action.
Bright Learner™
We begin documenting your child’s developmental journey at
the initial enrollment. This effort continues through daily
communication, observations, recording learning experiences,
and assessing your child’s development.
Bright Learner™ is the Bright Horizons process for understanding
Bright Learner
consists of:
•Documenting your child’s learning experiences
•Planning based on your child’s individual needs,
interests, and skills
•Tracking your child’s developmental progress in all
learning areas through the online assessment tool,
Teaching Strategies GOLD™
•Communicating your child’s learning experiences
on an ongoing basis
and communicating your child’s developmental journey.
Teaching Strategies GOLD™ is the tool used by teachers to create a digital portfolio of your child, which
includes a collection of observations, and documentation of experiences and accomplishments in all
developmental areas.
By having access to Teaching Strategies GOLD™ you may view, add to, and comment on the digital
portfolio anytime. You will also have access to a variety of activity suggestions to support your child’s
development and learning at home.
The Teaching Strategies GOLD™ assessment component of Bright Learner™ will also provide a
developmental picture of your child, relative to general norms, and information on how your child is
progressing. It is important to remember that development is a journey, not a race. Children benefit
from the individual, measured pacing of the journey, not from achieving developmental milestones
at the earliest opportunity.
Conferences are scheduled at least twice a year depending on the age of your child and state licensing
requirements. Together, parents/guardians and the child’s primary caregiver/teacher will review your
child’s digital portfolio, the Family Conference Report form, and a summary of your child’s development,
highlighting your child’s learning in different areas. Together, you will also develop goals and next steps
for your child. Additional conferences with staff are always available at your request.
Conflict Resolution
In any community, and in the routine and regular process of daily living, there are inevitable situations
or conflicts that are potentially negative for individuals or for the community. It is critical that long
before conflict arises, an environment already exists that fosters mutual respect, tolerance, and clear,
honest communication. The emotional health of a center is determined not by the absence of conflict,
but by its quick and intelligent resolution.
Bright Horizons is committed to responding to all family grievances within a 24-hour period and to
resolving those grievances as quickly as possible.
Concerns and grievances are most effectively addressed within the center. If a specific classroom
concern arises, you should discuss the issue with the appropriate teacher. We encourage you to discuss
more general center concerns with center management, who will involve staff members as needed.
If you feel that your problem is not yet resolved, you may then wish to speak with a regional manager.
Your regional manager’s name and telephone number are listed in the back of this guide, along with
other important information. If concerns are not satisfactorily resolved at this level, the division vice
president is available to pursue the matter further.
Family Referral Program
Satisfied Bright Horizons families are always our best ambassadors. We are thankful when a family
who is satisfied with their child’s experience tells another family. To reward families for their
consideration, we have designed the Bright Horizons Family Referral Program. Through the Family
Referral Program, you are eligible to earn unlimited tuition credits. When an enrolled family refers
a new family to a Bright Horizons Early Education and Preschool Center, and the new family enrolls,
the referring family receives a tuition credit after the new family has been enrolled for 30 days. To
learn more, visit www.brighthorizons.com/familyreferral.
The Family Referral Program is not available in all centers. Please see your center management for
details and availability.
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P R OGR AMS
Program Standards
We recognize how important
new beginnings are to each child
and to each child’s family.
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P R OGR AMS
PROGRAMS • 11
Transitions
At Bright Horizons, we recognize how important new beginnings are in each child’s development and to
each child’s family. We call these new beginnings transitions. We take great effort to make transitions
as special and as smooth as possible for children and their families. This is done by slowly integrating
children into a new program and by customizing care and communication throughout the transition period.
Initial Transition from Home to Center
The first transition families experience is from the home to the center. We realize that this can often
be a difficult period for families as everyone adjusts to new routines and new people. During the
transition from home to center, you will receive general information on the program and a daily schedule,
meet with your child’s teachers, tour the classroom, and meet the other children in the classroom.
You are encouraged to discuss the communication methods that work best for you with your child’s teachers.
Please mention any adjustment problems you anticipate, and, together, we will work to foster the best
possible transition. We also recommend that you visit the center several times prior to your child’s
first day, if possible. By gradually increasing the amount of time your child spends at the center and by
leaving your child at the center for longer periods of time, your child will adjust to this new situation.
Transitioning to a New Classroom
As children grow and develop, they need new challenges and social interactions with other children in
their peer group. Children will make a transition to the next program based on their age, developmental
readiness, state licensing requirements, and space availability. There is no set formula. This allows for
greater flexibility so that each classroom can change to fit the developmental characteristics of the
children enrolled.
During the transition from one program to another, current and future teachers meet with you, and your
child is gently integrated into the new environment through a series of visits to the new classroom. We
encourage you to visit the new classroom as often as you can so that you too can become accustomed to
the environment and bond with your child’s new primary caregiver. Special attention is given to your
family to support you through these changes. You are encouraged to discuss communication methods
that work best for you in order to maintain ongoing dialogue throughout your child’s transition.
Taking the Next Big Step: Transitioning to Elementary School
Bright Horizons assists families in the transition from the center to elementary school. Teachers
will provide you with information on local schools, help you with ideas on how to talk to your child
about going to elementary school, and provide information on what to expect. Transition
activities are integrated into the preschool , pre-kindergarten, and kindergarten curricula.
Children may take a field trip to a local school or create a goodbye book to commemorate
special friends and times while at a Bright Horizons Early Education and Preschool Center.
Seminars on “READY for SCHOOL” may be hosted. If possible, some parent “alumni” will
be invited to participate and share their experiences regarding their child’s transition to
elementary school. You may also ask your center management for information on advocating
for your children as they enter and transition to elementary school.
Program Quality Standards
We believe that quality is a goal to work toward every day. That is why we have made ongoing selfassessment an integral part of our programs. In addition, many centers participate in a voluntary
accreditation process through the National Association for the Education of Young Children (NAEYC), or
with another external accrediting body and/or a state quality rating and improvement system.
NAEYC has developed standards to define and recognize quality early education programs. To become
accredited, a program must go through a rigorous process of self-study involving children, families, and
staff. A variety of strict criteria related to providing a developmentally appropriate program must be met.
These criteria include having a well-qualified and trained staff, good staff-child ratios and group sizes, and a
comprehensive curriculum, as well as meeting stringent health and safety standards. In addition, the program
must provide meaningful opportunities for family involvement. At Bright Horizons, our centers strive to meet
NAEYC accreditation standards or other state quality standards.
For more information about education at Bright Horizons and for an in-depth look at The World at Their
Fingertips® curriculum, please refer to your copy of Curriculum at Bright Horizons: A Guide for Families,
visit www.brighthorizons.com/education, or speak to your center management.
Positive Guidance
Bright Horizons consistently emphasizes basic respect for the individual child. Young children are striving
for understanding, independence, and self-control. Children learn by exploring, experimenting, and testing
the limits of their environment and experiencing the consequences of their behavior. In this way, they
begin to understand how the world works, their own limits, and appropriate assertiveness. Children learn
self-control and how the world works in a relaxed, positive atmosphere of support and understanding that
recognizes the child’s struggle toward independence.
Children are accepted as they are — development is viewed as a process of growing, with each age and stage
having its own characteristics, its own challenges and needs. Behavioral guidance is viewed by adults as
an important aspect of teaching and learning. Through positive guidance of behavior and modeling, staff
members help children to feel good about themselves and to behave in responsible ways.
In our approach:
•Expectations are limited to what is realistic for
the developmental level of the child, and they are
clarified for children so they understand what is
expected of them.
•A “yes” environment is created, which enhances
and encourages children’s positive behavior.
•Teachers model appropriate behavior.
•Teachers encourage children’s efforts to build
feelings of self-worth.
•Children are given alternatives, which enable them
to turn destructive situations into constructive ones.
•Natural and logical consequences are used
to motivate and empower children to make
responsible decisions about their behavior.
•Behaviors such as cooperating, helping, negotiating,
and problem solving are encouraged.
The following methods
of discipline are prohibited:
•Corporal punishment, including spanking.
•Shaking, jerking, squeezing, or physically
indicating disapproval.
•Shaming, humiliation, or verbal abuse.
•Labeling, such as indicating a child is a “bad”
girl or boy, or otherwise implying that he or
she, rather than the behavior, is the problem.
•Using bribes, false threats, or false choices.
•Withholding of food or drink, outdoor time,
or unrelated activities (e.g., special events)
as punishments.
•Retaliating or doing to the child what he or
she did to someone else.
• Punishment for soiling, wetting, or not using
the toilet.
Handling of Confidential
Information in Incidences of
Children’s Aggressive Behavior
In social settings where young children are just beginning to explore and experiment with ways of
interacting effectively with their peers, it is not unusual for incidences of aggression to occur. At certain
stages in early childhood development, children’s desire to communicate their feelings and the need
to assert themselves as individuals may often be expressed in non-constructive ways. Children at this
stage in their development may sometimes express themselves by hitting another child, grabbing toys, or
even biting. As an organization committed to the education and development of young children, Bright
Horizons understands the developmental context in which these behaviors may occur, and we provide an
environment where children can develop and grow as individuals as they learn more constructive ways of
interacting with their peers.
When incidences of aggression do occur, parents/guardians of the children involved are informed of the
incident and of any specific information pertinent to an understanding of the situation. The information
shared typically includes the details of the incident itself (e.g., the time and the place, preceding and
subsequent events, the specific steps taken to comfort the child who was hurt and, more generally, to
handle the situation). Plans are developed to teach more appropriate interactions and to prevent the
recurrence of the aggressive behavior, and are shared with parents/guardians. However, the identity of the
child who engaged in aggressive behavior is not disclosed.
Our policies are designed to promote respect for every child and family we serve. Each child’s record is
confidential. Consequently, we will not reveal the identity of a child who has engaged in an aggressive
act against another, even at the request of the parent/guardian whose child has been the target of
that aggressive incident. Knowledge of the aggressor’s identity is not necessary to parents’/guardians’
understanding of an incident of aggression, or of the actions taken by the center staff to ensure the
well-being of their own child. In fact, such knowledge may serve only to stigmatize the other child
unnecessarily (and inappropriately, given the developmental context of such behaviors). It may even add
to the stress of this child’s parents/guardians, who already find themselves in the midst of a difficult
situation. The interfamilial conflicts that could also result add nothing constructive to the situation
and may hinder its speedy and natural resolution. Therefore, it is in the best interests of all involved
parties to maintain a policy of confidentiality in such cases. This policy is consistent with standards for
excellence in early childhood education, and it is one practiced consistently by other high-quality child
care organizations.
If, in our judgment, any child’s behavior places the well-being of others at risk of injury, we will act
quickly and decisively to resolve the situation (e.g., through closer supervision, redirection to more
appropriate activities, removal from tense situations, firm and consistent limit-setting, and/or provision
of alternative outlets for the expression of feelings). If the aggressive behavior continues after exhausting
our resources, we may conclude it is in the best interest of the program to suspend a child’s enrollment
until appropriate outside resources are identified and implemented to both support the child in our
program and to reduce the opportunity for injury to others. Our commitment is to provide a quality
group-learning environment for every child.
We Care: Health and Safety
w e c ar e : h e a l t h a n d s afet y
We Care: The Bright Horizons
Program for Health and Safety is
an umbrella for our policies and
practices that nurture children
and keep them healthy and safe.
3
3
w e c ar e : h e a l t h a n d s afet y
w e c a r e : H e a lth a nd Saf e ty • 17
Health and Safety Practices
Bright Horizons maintains stringent health and safety practices. Our health and safety policies and
practices are based on the Caring for Our Children, National Health and Safety Standards; Guidelines
for Early Care and Education; Third Edition, a joint collaborative project of the American Academy of
Pediatrics, the American Public Health Association, and the National Resource Center for Health and
Safety in Child Care and Early Education. We Care: The Bright Horizons Program for Health and Safety
is an umbrella for our policies and practices that nurture children and keep them healthy and safe.
Staff members undergo a thorough screening and hiring process, including a Bright Horizons background
check and state-required background check. Staff members who are certified in first aid, CPR, and
bloodborne pathogens (infection control) are present in the center at all times. Bright Horizons employs
a corporate risk manager and a health, wellness, and nutrition consultant to advise on all health and
safety issues. Comprehensive health and safety checklists are completed and routine fire and emergency
drills are conducted on a regular basis. In addition, each center has an individual emergency response
plan called “Ready to Respond” in place. If an emergency requires the center to evacuate and leave the
premises, families can call an emergency hotline number to receive information about the safety and
location of their children.
Families of enrolled children are welcome to visit at any time during the day; however, this “open door”
policy may not be used to supplement a custody or visitation schedule. In addition to security measures
promoting indoor and outdoor safety on the center grounds, Bright Horizons provides its own security
keypad system and secured access at most centers, ensuring that access is available only to parents/
guardians and authorized personnel. To make certain that the center is kept as secure as possible, we
ask that you not allow others to “piggyback” on your entrance or enter the center upon your departure.
Center management will review your center’s security program with you upon enrollment.
Medical Records
In order to protect the health of all children and to satisfy child care regulations, current medical
information for each child is required prior to enrollment. The information required varies from state to
state. Center management will provide you with the specific information required. These records need
to be updated annually, or as required by state licensing if more often, and when new immunizations are
given to younger children.
Child Illness
On average, babies experience eight to ten illnesses a year and preschoolers experience almost as many.
If a child in care is ill, it may be more difficult for families, staff, and children to balance their respective
needs. For example, it may be inconvenient for the family member who has to leave work or school or
difficult for staff who are trying to care for a sick child despite other demands of the day. Although
everyone shares a concern for the child’s well-being, it is easy to get frustrated under the circumstances.
We are committed to implementing policies that balance and respect the needs of children, families, and
staff in these circumstances.
Child’s Wellness Check
If your child appears to be ill when brought to the center and he or she cannot be made comfortable,
you will be asked to take your child home. If we feel that your child is well enough to attend the center
but may be becoming ill, we will monitor your child and update you as necessary.
Reportable Communicable Diseases
When Bright Horizons is notified that a child enrolled in one of our centers or an employee has a (suspected)
reportable disease, it is our legal responsibility to notify the local Board of Health or Department of Public
Health. Authorities may require further information, testing, or preventive measures.
Bright Horizons will give serious consideration to all recommendations made by the public health
agencies in order to promote the health and safety of staff members and the children and families we
serve. We believe it is extremely important to notify families about exposure so their children can receive
preventive treatment if available.
Included among the reportable illnesses are the following:
•Bacterial meningitis
•Pertussis
•Chicken pox
•Poliomyelitis (including suspected)
•Diphtheria
•Rabies (human only)
•Haemophilus influenza (invasive)
•Rubella congenital and non-congenital
(including suspected)
•Hepatitis A
•Measles (including suspected)
•Tetanus (including suspected)
•Meningoccocal infection (invasive)
•Any cluster/outbreak of illness
Please refer to your local Public Health Department for the additional
requirements in your state, or ask center management for a complete listing.
Infection Control
All teachers are trained in proper hygiene practices, which include hand-washing procedures, general
infection control, safe food handling, and diapering and toileting procedures (procedures are posted in
each classroom). In addition, you may find hand sanitizing stations conveniently located at adult height
in the hallways and by classroom doors. Adults are encouraged to sanitize their hands before entering
classrooms and other common areas as an additional precaution to prevent the spread of germs; however,
this does not replace hand washing with soap and water. Teachers will also engage children in learning
activities designed to teach healthy habits.
Bright Horizons will sanitize certain equipment, items, and surfaces using soap and water followed
by disinfectant on a regular schedule. The disinfectant can be either a bleach solution or a commercial
disinfectant registered by the Environmental Protection Agency (EPA).
The following duties are performed on a regular basis:
•Cribs and infant toys are washed and sanitized daily or after they have been mouthed.
•Crib sheets, crib blankets, and machine-washable fabric toys are washed on
a weekly basis or more often if needed.
•Blankets and washable toys that belong to children are sent home at the
end of each week for washing.
•Diapering surfaces are cleaned and disinfected after each use.
•Food preparation surfaces are cleaned and sanitized before and after each use,
including tables and high chair trays.
•Toilets, toilet seats, flushing handles, containers/lids used to hold soiled papers,
water tables and water play equipment, play tables, and smooth nonporous floors
are cleaned and disinfected daily or whenever there is visible contamination.
Allergy Prevention
Families are expected to notify the center regarding children’s food or environmental allergies. Parents/
guardians of children with diagnosed allergies or asthma are required to provide the center with an
individualized health care plan, signed by the child’s physician, detailing the child’s symptoms, reactions,
treatments, care, and all necessary medication (See Medication Policies on page 34). A list of children’s
allergies with their pictures is posted in all the classrooms throughout the center, including the kitchen.
Staff members are trained to familiarize themselves with the list and to consult as appropriate to avoid
the potential of exposing children to substances to which they have known allergies.
Contact with peanuts, or products containing traces of peanuts or peanut oil, can be critical or even
fatal to a child with a severe peanut allergy. Many Bright Horizons Early Education and Preschool
Centers have taken a proactive approach to create a “peanut sensitive” environment or will do so in
the event a child in the program develops such an allergy or a child with this allergy is newly enrolled
in the program. In these programs, all families and staff are asked to carefully monitor all food
ingredients to avoid peanuts and peanut products.
Despite our diligent efforts, it is impossible to eliminate all risk for children with food allergies. Some
allergies are so severe that the presence of the allergen in proximity of the child causes a reaction.
Similarly, it is impossible to prevent children from sharing food or for an allergen to be brought into the
center by a family member or child, despite our best efforts to educate families and raise awareness.
Ultimately, parents/guardians will need to decide whether group care is appropriate for their child with
allergies in light of the risks that cannot be eliminated.
Food Preferences and Intolerances
While we certainly respect all cultures and religions, we are not able to provide and manage food
substitutions for the many families we have in our centers, whether that substitution is motivated by
religious or cultural reasons, food intolerances, or simply a child’s preference. Menus are posted and
families are always welcome to bring a meal from home.
Diapering
Children’s diapers will be checked at least every two hours and upon
awakening and will be changed promptly when soiled or wet.
We understand that as part of the diaper-changing process, you may request
that we use baby powder. However, it is Bright Horizons’ policy not to use
baby powder. While using baby powder, it can get into the baby’s lungs,
causing swelling and irritation, and could lead to breathing problems. It
can also cause an inflammatory reaction in some children when exposed
to the broken skin of a diaper rash. A better choice for reducing rubbing and
preventing diaper rash is cornstarch, which is coarser and safer than powder.
Diapers will be changed:
•In accordance with
requests of families.
•Consistent with children’s
physical and emotional
abilities.
•In compliance with
state regulations.
(See the Medication Policies on page 34 for information regarding the use of
diaper cream.)
Toilet Learning
Learning to control one’s bodily functions is a childhood rite of passage, and it is of no small concern
to all the adults in a child’s life — at home and at the center. In our environment, a family-teacher
partnership that supports the child is the most important factor in making this experience successful
and as low-stress as possible. There are different views on the when and how of toilet learning, and every
culture approaches it differently. Research indicates that young children cannot successfully learn how
to use the toilet until they are physically, mentally, and emotionally ready. Many pediatricians say that
most children under 24 months of age are not physically capable of regulating bladder and bowel muscles.
Thus, toilet learning is generally most successful when it is started around that age or later. Most positive
toilet learning will occur only after children show signs of physical control (or awareness) of their bodily
functions and when they demonstrate an interest or curiosity in the process. Bright Horizons’ toiletlearning procedures follow the recommendations of the American Academy of Pediatrics and state
regulations. We are committed to working with you to make sure that toilet learning is carried out in a
manner that is consistent with your child’s physical and emotional abilities and your family’s concerns.
Procedures will be posted in each classroom.
The following guidelines will be followed:
•Children will be supervised during toilet learning, and will be encouraged for their efforts and
accomplishments.
•Toilet learning will not be coerced. The individual developmental abilities of each child will be
considered. Children will not be punished emotionally or physically for soiling, wetting, or not
using the toilet.
•Families will provide sufficient extra clothing for their children to change into in the event of a
toileting accident. Any extra clothes that are worn home should be replaced the next day.
•Families will be kept advised of their child’s progress on a regular basis according to family wishes.
Injury Prevention
Teachers for each age group are responsible for daily safety inspections of their assigned area and
equipment. Defective equipment will be removed or repaired as soon as possible to prevent injury. Small
toy pieces or other objects that could pose a choking hazard to infants and toddlers will not be allowed
in areas designated for children under age three. For the same reason, children’s personal items such as
barrettes, hair ties, earrings, necklaces, and beaded jewelry are also strongly discouraged in these areas.
When visiting your child’s classroom, please ensure that purses, briefcases, or backpacks are not left
within the reach of children.
Balloons
Broken balloon pieces can be ingested and cause an obstruction of a child’s airway. This is possible
whether a balloon is inflated or not, as children may bite the balloon or suck it in while attempting to
inflate it. As a result, latex balloons are not allowed in Bright Horizons’ centers. If you wish to send
something special in for your child’s birthday or for another celebration, other items could be used such
as birthday hats, beach balls, or streamers. Check with center management to find out what is allowed in
your center and is appropriate for your child’s age group.
Clothing Hazards
Playground safety is a major concern in child care. One particular aspect of concern is the risk associated
with children’s clothing that may become entangled with climbing or sliding equipment and creates a
hazard that might lead to strangulation or other serious harm. Parents/guardians should be aware of the
potential strangulation hazards of drawstrings on clothing.
To prevent injuries from strangulation, children will not be permitted
to wear any shirts, jackets, sweatshirts, jewelry, or articles that are
tied around the neck or waist, including scarves and mittens or gloves
secured with a string through the sleeves of a jacket. Please check your
child’s clothing carefully and remove all drawstrings.
Footwear
Footwear (e.g., sneakers and sandals with backs) that is appropriate
for active, outdoor play such as climbing, running, and jumping on
various surfaces is strongly recommended. Closed-back shoes are
always preferred.
Note: Centers may
apply their own centerspecific policy regarding
footwear during the
summer months.
Bibs and Pacifiers
Bibs will not be left on babies when they are placed in cribs or while mobile due to the potential
strangulation hazard.
If your child uses a pacifier, you will need to provide staff with at least two pacifiers and instructions for
use. Infants will not be forced to take a pacifier for any reason; should the pacifier fall out of the infant’s
mouth, it does not need to be reinserted.
Pacifiers attached to strings or ribbons cannot be placed around infants’ necks or attached to infants’
clothing at any time, including activity time and while in their crib, due to the risk of strangulation.
Pacifiers should be labeled using only a non-toxic marker. Tape, adhesive labels, or similar products may
become loose over time, becoming a choking hazard.
Biting
Biting is a normal stage of development, commonly seen in infants and toddlers, and sometimes even
among preschoolers. It is something that almost all young children will try at least once. It is a natural
phenomenon and not something to blame on children, families, or teachers. Still, when it happens, it’s
scary, frustrating, and very stressful for everyone involved.
Brief episodes of biting do not mean that a child is having a social or emotional problem. Nor does it mean
the family is to blame. It simply indicates that your child is going through that particular stage in his or her
development. As with developmental stages, biting soon ends.
In all cases of biting, our response will be to care for the child who was bitten, to help the biter learn a more
appropriate behavior, and to examine our program to maintain an environment that is consistent with
children’s needs. Our focus will not be on punishment but rather on effective techniques that address the
specific reason for biting. We encourage you to talk to your child about this behavior, but we also caution
that delayed punishment at home, hours after the incident, will not be understood by the child.
Biting may occur for any of the following reasons:
•Oral exploration
•A way of showing affection
•Teething
•Exploring cause-and-effect
relationships
•Hunger
•Fatigue
• Lack of awareness that biting hurts
•Frustration, anxiety, or stress
•Inability to express feelings or
needs verbally
•Mimicking behavior
•Exploring holding on and
letting go of relationships
•Making an impact
•Impulsiveness and lack of
self-control
•Excitement and overstimulation
•Inexperienced peer interactions
Children’s Injuries
If your child sustains a minor injury while at the center (e.g., scraped knee), you will receive an
Occurrence Report outlining the incident and course of action taken by the staff member. Minor wounds,
such as cuts, scrapes, or bites, will be washed with liquid soap and cool, running water followed by rinsing.
A dry bandage or dressing may be applied as appropriate. You will be contacted immediately if the injury
produces any type of swelling, is on the face or head, or needs medical attention.
If a serious medical emergency occurs, the child will be taken to the hospital immediately by ambulance, and a
staff member will contact you (or a designated emergency contact if you cannot be reached).
Infant Sleep Positions and
Crib Furnishings
At Bright Horizons, your child’s health is our primary concern. The First Candle/SIDS Alliance, the
American Academy of Pediatrics, and the Association of SIDS and Infant Mortality Programs strongly
recommends that infants be put to sleep on their backs in a crib on a firm mattress to reduce the chance
of Sudden Infant Death Syndrome (SIDS). At first, some babies do not like sleeping on their backs, but
most quickly get used to it, and this is the best sleep position for your baby. At all Bright Horizons centers,
infants will be put to sleep on their backs. Where allowed by state regulations, parents/guardians who
choose to have their child put to sleep on his or her side or stomach (or any other variation other than to
sleep on their back) must sign a release authorizing Bright Horizons to make an exception to its policy and
to release Bright Horizons from any liability. This release must also be signed by the child’s physician.
Infants who fall asleep, in any position, in the activity area, on a chair, futon, boppy, or any other type of
furniture or equipment that is not a safety-approved crib, will be gently picked up and placed in a crib on
their back for the duration of the nap time.
In keeping with our safe sleep practices, if your infant arrives at the center asleep in a car seat, he/she
should immediately be removed and placed in their assigned crib on their back.
The standard practice at Bright Horizons is to not allow soft items (such as stuffed animals and blankets)
in the crib as recommended by the First Candle/SIDS Alliance and the American Academy of Pediatrics.
Exceptions to this practice should be requested in writing and may depend on the licensing regulations
in your state. Some states may require a physician’s note as well, or may disallow the practice completely.
If requested, infants may be swaddled with signed,
written permission from the parents/guardians and
the child’s physician. Swaddling is for nap time only
and will be stopped when any of the following occur:
• The child begins to roll over
• Swaddling begins to limit the child’s movements
• The child becomes overheated
Parents/guardians will demonstrate the proper way
to swaddle their infant. The use of one piece blanket
sleepers and sleep sacks are permitted.
Reporting Abuse and Neglect
Individuals working with children are mandated reporters and are required by law to make a report to the
appropriate state authorities if they have reasonable cause to believe or suspect a child is suffering from
abuse or neglect or is in danger of abuse or neglect. All staff members receive training in identifying and
reporting suspected abuse or neglect. The particular state child protective service agency involved will
determine appropriate action and may conduct an investigation. It is the agency’s role to determine if the
report of abuse or neglect is substantiated and to work with the family to ensure the child’s needs are met.
Bright Horizons will cooperate fully with any investigation and will maintain confidentiality concerning
any report of child abuse or neglect. Our foremost concern is always the protection of the child.
Policies and Procedures
4
p o l ici es a nd pro c e dur es
Bright Horizons views each
child as an individual with
a unique learning style and
way of responding to the
world. Given the diversity of
the families and communities
we serve, we recognize and
appreciate the characteristics
and behaviors that each
child brings to our programs.
4
p o l ici es a nd pro c e dur es
p o l i c i e s a n d p r ocedures • 27
Registration Procedure
A Bright Horizons registration form must be completed and returned to center management along with
the registration fee (where applicable). Upon receipt of the registration form and fee, your family’s name
will be placed on a waiting list. We cannot guarantee that a space will be available for your child on
the day you desire. Enrollment is based on availability and may be subject to priority enrollment rules
of the center. Families may choose to be on the wait list at a maximum of three Bright Horizons Early
Education and Preschool Centers with payment of a single registration fee, where permitted. When a
space becomes available, the center will invite you to visit with your child to discuss the enrollment
process. The visit will give your child an opportunity to spend time in his or her classroom and be
introduced to the children and staff. During the visit, you will have an opportunity to observe your child
in the classroom, meet with center management to schedule a start date, and review the enrollment
procedure. Registration is required annually.
Enrollment Procedure
In order to secure appropriate staffing levels at all times of the day, we will ask you to provide the specific
hours of care needed for your child, recognizing that you may need to change these periodically. Prior to your
child’s start date, please feel free to schedule as many visits as necessary to help familiarize you and your
child with the center. This is an excellent way to help your child feel comfortable in his or her classroom.
During the enrollment process, you must complete forms regarding your child’s health and development.
These forms include family information, a medical authorization and consent form, and a developmental
history. An updated physical and immunization record is required for your child prior to enrollment.
You are also expected to read and sign an enrollment agreement that outlines the program’s policies.
All forms in your child’s file must be updated annually. Please remember to provide the center with
additional updates as needed (e.g., phone numbers, work information, change of emergency contact or
medical information, including allergies).
Tuition/Fees
Tuition is due in advance with no deductions for any absences, holidays, illness, or
closures due to inclement weather, power outages, or other situations beyond Bright Horizons’ control.
If tuition is not paid on the day that it is due, a late fee will be added to the tuition for each day that it is late until
it is paid in full. When a payment is delinquent for one week or more, care may be suspended until the balance
is current and your child’s space will not be reserved. Tuition is due regardless of a child’s absence from the
program for any reason, and is required to hold a child’s space.
A fee will be charged for a check returned for insufficient funds. If this occurs,
Bright Horizons will have the option to refuse any future checks. Tuition
Express, Ea$y Draft, or payroll deduction may be an option in some areas.
There may be additional fees associated with special summer activities or
field trips for the children.
When you withdraw your child, you must give one month’s notice prior to
withdrawal, in writing, to center management.
Schedule Changes
In order to provide sufficient supervision and to appropriately schedule staff, families are asked to
carefully adhere to the schedule they choose for their child. We ask that schedule changes be made in
writing to center management at least one month in advance. If you have an emergency and need to
alter your child’s schedule, please do not hesitate to contact the center.
Drop-Off and Pick-Up
To ensure each child’s safety and to encourage daily communication between
families and staff, parents/guardians are responsible for physically checking their
child in and out of the center each day. Teachers ensure safety throughout the day
with roll-calls, head counts, and signing children in and out whenever a child leaves
or enters a classroom using transition tracking sheets. Parents/guardians must
accompany each child into the classroom and confirm that their child is under adult
supervision before leaving the premises. Families are required to re-enter the center
when picking up children at the end of the day.
Please note: children must be under direct adult supervision at all times while on the
premises and parents or guardians are responsible for children once they are checked
out. Children will be released only to parents, legal guardians, or persons whose
names are listed on the Child Release form. Authorized persons picking up children
will be required to show photo ID.
For the safety and trust of the children in our care, we will not release children to a person they do not know.
On occasion, you may wish to allow friends, coworkers, or family to visit your child(ren) at the center.
The names of those permitted to visit must be specified in writing. All visitors will be asked to present a
photo ID and sign the Visitor’s Log.
Child Custody
So that all parents/guardians feel equally welcome at the center, Bright Horizons strives to remain
neutral in all custody disputes. Legally, unless there is an active restraining order, court order, or courtordered visitation schedule on file at the center that designates otherwise, the center cannot deny a
parent or guardian access to his or her child. We require all families to resolve their differences or
unsettled court orders through legal channels. Ultimately, Bright Horizons’ primary concern is the safety
of all children and staff at the center. For that reason, the center cannot be used as a place for scheduled
visitations, nor can we be responsible for supervising parent or guardian visits.
Transportation To/From the Center
Parents/guardians and other authorized persons are responsible for transporting children to and from
the center in an appropriate child restraint system. If someone other than yourself will be picking your
child up from the center, please ensure adequate child restraints either by leaving your child’s car seat
with us or confirming that the individual picking up has an appropriate child safety seat.
Late Pick-Up
Children should be picked up at their scheduled time. Because it can be distressing for a child to be left
in the care of others after hours, late pick-up should be considered an unusual occurrence. Please allow
enough time to arrive at the center, pick up your child, and leave the center by closing time.
We do, however, understand that special circumstances arise. If, in the case of an emergency, you cannot
pick up your child on time or send one of your emergency contacts, please notify the center immediately.
Children left in our care after hours will be supervised for as long as possible. In the absence of contact
from a parent/guardian, we will call all the numbers listed on the Child Release form; please make sure
these numbers are up to date. Child protective services will be called if we are unable to reach you or an
emergency contact after two hours.
A late fee will be charged (where applicable) if a child is picked up after the center’s closing time.
Emergency and Back-Up Care
Sometimes a child needs care for a few days because a regular caregiver is ill,
school is canceled due to bad weather, or there is a school vacation day scheduled
when a parent/guardian must be at work. In situations like these, Bright
Horizons Early Education and Preschool Centers may be able to provide back-up
child care. Each child must be pre-registered before using back-up care. To preregister, families need to fill out a registration form at the Bright Horizons Early
Education and Preschool Center where care will be used. When care is needed,
call the center to reserve a space. Reservations for back-up care are filled on a
space-available, first-come, first-served basis.
Some employers participate in Bright Horizons Back-Up Care Advantage
Program® (BUCA®). If you work for a participating employer, you must call
877-BH-CARES (877-242-2737) to register and reserve a space. Employer
rules and regulations apply. Please contact your company HR representative
for more information.
Program Placement
Children are placed in programs based upon a combination of their developmental and chronological age,
as well as space availability. State regulations classify the specific age range and the number of children
that may be enrolled in each program/classroom.
Absence
Please call the center if your child is going to be absent or arrive after 9:00 a.m. or after his/her normal
arrival time. If we do not hear from you, we will be concerned about your child. If your child has a
contagious illness, please let center management know so other families can be alerted to look for
symptoms in their children.
Non-Discrimination/Confidentiality
Bright Horizons programs are designed to support children’s growth and to challenge them to learn.
Bright Horizons views each child as an individual with a unique learning style and way of responding
to the world. Given the diversity of the families and communities we serve, it is incumbent upon us to
recognize and appreciate the characteristics and behaviors that each child brings to our programs.
Our hope is to build programs that are responsive to the wide range of individual learning styles and
needs in our classrooms — programs that truly celebrate and value the individuality of each child.
Bright Horizons provides full-day and part-day child care (where available) to children between the ages
of infancy and 6 years (school-age programs may be available in some centers) without regard to race,
religion, color, creed, gender, cultural heritage, parent/guardian marital status, parent/guardian political
beliefs, parent/guardian sexual orientation, disability or special needs, child’s toileting ability, medical
condition, HIV status, or any other consideration made unlawful by federal, state, or local laws.
The Americans with Disabilities Act requires that reasonable accommodations be provided to people
with disabilities. The law covers children with disabilities seeking reasonable accommodations in a child
care setting, as well as the parents/guardians served. Bright Horizons will conduct an individualized
assessment of the particular needs of a child and family and engage in an interactive dialogue with
parents/guardians, caregivers, and medical professionals to identify reasonable accommodations and to
safely integrate the child into the program, given each individual’s capabilities, and to give the family full
access to and participation in our programs to the extent feasible.
Any information regarding a child, a child’s family, or other matters discussed with center management
or staff will be held in the strictest confidence.
Children’s Records
Confidentiality and Distribution of Records
The information in your child’s record is considered privileged and confidential. Only those persons
directly related to the care of your child, center management, or regulatory agencies will have access to the
record unless your written permission is given. As a parent/guardian, you may have access to your child’s
records within a reasonable time upon your request. Upon withdrawal of your child from the center, files
will be retained for seven years. A small fee may be charged, if necessary, to retrieve your child’s file from
off-site storage.
As a parent/guardian, you have the right to add information, comments, data, or other relevant material
to your child’s record. You also have the right to request, in writing, deletion or amendment of any
information contained in the record. When your child leaves the center, center management will provide a
copy of your child’s record to you within a reasonable time of your written request.
Regulatory Agencies
Regulatory agencies may review your child’s record in order to ensure the center has followed its
requirements. All information in the record is kept confidential. Bright Horizons is required to have a copy of
all state regulations available at every center. These regulations are available to all parents/guardians.
Classroom Observation
As part of the center’s activities, outside child care professionals not employed by Bright Horizons may observe
children in their classroom from time to time. If this occurs in your center, families will be notified and the
confidentiality of child information will be maintained. In addition, teacher candidates may spend supervised
time in the classroom with our regular staff as part of our hiring process.
Research Conducted
in the Center
Occasionally, Bright Horizons will authorize research at centers.
Bright Horizons requires the written
informed consent of parents/guardians if
research will be conducted in a classroom.
The following information will be included in
the consent form:
This increases our collective knowledge about children and
•The identities, positions, and qualifications of the
individuals conducting the research
their development and/or trains professionals in careers in early
•The nature and purpose of the research
childhood education or related fields.
•The duration of the research and the frequency of
contact between the child and the researcher
•The specific location where the research is to occur
•An ethics statement regarding research at the center
Unrelated Activities
Bright Horizons will not authorize any activities unrelated to the direct care of children
or allow any third parties to contact you without your written, informed consent.
Bright Horizons does not share customer information, for any reason, without your
consent. “Activities” include, but are not limited to, publicity or media events, taking of
photographs or videos, media, and participation in surveys (other than those carried out
by Bright Horizons).
Babysitting by Center Staff
In an effort to maintain the professional status of Bright Horizons staff and prevent any potential conflict
of interest, babysitting by center staff is strongly discouraged by Bright Horizons. However, if a center
staff member elects to babysit for a family, all such activities must occur outside center premises and with
the understanding that such arrangements and payment for services is solely between the staff member
and the child’s family and that Bright Horizons is in no way responsible for the child’s care in connection
with these activities. The arrangements are not sanctioned by the center, by the corporate sponsor, or by
Bright Horizons. Babysitting should not interfere with the staff member’s center schedule. If a babysitting
arrangement should be made between a staff member and a family, the family is required to complete a
Babysitting Release form, which can be supplied by center management.
Child Illness Policy
Our Child Illness Policy is based upon the standards developed by the American Academy of Pediatrics.
Bright Horizons understands that it is difficult for a parent/guardian to leave or miss work; therefore, it
is suggested that alternative arrangements be made for occasions when children must remain at home or
be picked up due to illness. Exclusion from the center is sometimes necessary to reduce the transmission
of illness or because the center is not able to adequately meet the needs of the child. Mild illnesses are
common among children and infections are often spread before the onset of any symptoms. In these
cases, we try to keep the children comfortable throughout the day, but will find it necessary to
exclude them from the child care setting for the following reasons:
• Illness that prevents the child from
participating comfortably in program
activities.
• Mouth sores with drooling unless the child’s
medical provider or local health department
authority states that the child is noninfectious.
• Illness that results in a greater need for
care than our staff can provide without
compromising the health and safety of other
children.
• Abdominal pain that continues for more than two
hours or intermittent abdominal pain associated
with fever, dehydration, or other signs of illness.
• Illness that poses a risk of spreading
harmful disease to others.
• Rash with fever or behavioral changes, until
a medical provider has determined it is not a
communicable disease.
• Fever (100° axillary (armpit), 101° orally, 102°
aural/ear)* and behavior change or other signs
and symptoms such as sore throat, rash, vomiting,
diarrhea, lethargy, irritability, constant crying, or
difficulty breathing.
• Purulent conjunctivitis (defined as pink or red
conjunctiva with white or yellow eye discharge)
until on antibiotics for 24 hours.
• Diarrhea — more watery stools or decreased form
of stool that is not associated with change of diet.
Exclusion is required for all diapered children
whose stool is not contained in the diaper, and
toilet-trained children if the diarrhea is causing
“accidents.” Diapered children with diarrhea will
be excluded if the stool frequency exceeds two or
more stools above normal for that child.
• Strep throat (or other streptoccol infection) until
24 hours after treatment has been started.
• Blood or mucus in the stools not explained by
dietary change, medication, or hard stools, and/
or uncontrolled, unformed stools that cannot be
contained in a diaper/underwear or toilet. Special
circumstances that require specific exclusion
criteria include the following:
– Toxin-producing E. coli or Shigella infection,
until the diarrhea resolves and the test results
of two stool cultures are negative for these
organisms.
– Salmonella serotype Typhi infection, until
diarrhea resolves. In children younger than 5
years with Salmonella serotype Typhi, three
negative stool cultures are required.
• Vomiting more than two times in the previous
24 hours unless the vomiting is determined to be
caused by a non-communicable condition and the
child is not in danger of dehydration.
• Impetigo until 24 hours after treatment has been
started.
• Head lice until after treatment and all nits are
removed.
• Rubella, until six days after the rash appears.
• Scabies until 24 hours after treatment has been
started.
• Chicken pox, until all lesions have dried or
crusted (usually six days after onset of rash).
• Pertussis (whooping cough), until five days of
appropriate antibiotics.
• Mumps, until five days after onset of parotid
gland swelling.
• Measles, until four days after onset of rash.
• Hepatitis A virus, until one week after onset of
illness or jaundice or as directed by the health
department (if the child’s symptoms are mild).
• Tuberculosis, until the child’s medical provider
or local health department states the child is on
appropriate treatment and can return.
• Any child determined by the local health
department to be contributing to the
transmission of illness during an outbreak.
We ask that for your child’s comfort and to reduce the risk of contagion, children be picked up within
1.5 hours of notification. Until then, your child will be kept comfortable and will continue to be observed
for symptoms.
Children need to remain home for 24 hours without symptoms before returning to the program. This
means that the child needs to remain out of the center for the remainder of the day he/she is sent home
and the following day (if a child is sent home on Friday, he/she may return on Monday), unless the center
receives a note from the child’s medical provider stating that the child is not contagious and may return
to the center. In the case of a (suspected) contagious disease, rash, or continuing symptoms, a note from
the child’s medical provider may be required before returning.
*Infants less than 4 months of age will be excluded if they have a fever of 100° axillary (armpit) or 100.4° aural
(ear) and should receive medical attention as soon as possible.
*Any child with a fever of 104° will be excluded and should receive medical attention as soon as possible. Any
infant younger than 2 months with a fever should get urgent medical attention.
Children who have been excluded may return when:
• They are free of fever, vomiting, and diarrhea for a full 24 hours.
– Readmission after diarrhea can occur when diapered children have their stool contained by the diaper
(even if stools remain loose) and when toilet-trained children do not have toileting “accidents.”
• They have been treated with an antibiotic for a full 24 hours.
• They are able to participate comfortably in all usual program activities, including outdoor time.
• They are free of open, oozing skin conditions and drooling (not related to teething) unless:
– The child’s medical provider signs a note stating that the child’s condition is not contagious.
– The involved areas can be covered by a bandage without seepage or drainage through the bandage.
If a child is excluded because of a reportable communicable disease, a note from the child’s medical provider
stating that the child is no longer contagious and may return is required.
The final decision whether to exclude a child from the program due to illness
will be made by the child care center.
Note: Notes allowing for a child’s return to the
center after an exclusion due to illness must
originate from the child’s medical provider.
Unfortunately, Bright Horizons cannot accept
a signed doctor’s note from a physician parent/
guardian.
Medication Policies
Every child has an occasional need for medication. We encourage you to discuss with your child’s medical
provider dosing schedules or once-a-day regimens that can be administered at home. You are also welcome
to come to the center to administer medication to your child during the day, but we ask that you do so away
from the other children.
When such options are impractical, the center can be authorized to administer medications to your child.
Such occasions are governed by specific rules and can often vary by state regulations.
All medications (including non-prescription acetaminophen and antihistamines, as well as all ointments,
lotions, sunscreens, insect repellants, and remedies for diaper-rash) will require a parent’s or guardian’s
signed Authorization for Administration of Medication form (available from center management).
• Non-prescription medication necessary for more than three days will also require a written order from the
child’s medical provider or nurse practitioner/physician’s assistant, if allowed by the state licensing agency.
• The current prescription label from the pharmacy with complete information and instructions will
suffice as the medical provider’s authorization for prescription medication. If the label does not include
all necessary information, a signed Authorization for Administration of Medication form will be required
from the medical provider.
Unfortunately, Bright Horizons cannot accept signed doctors’ orders from physician parents/guardians.
Doses will be tracked on an Administration
of Medication log; all unused medications will
be returned to parents/guardians. We ask that
the first dose of any new medication be given at
home to note any side effects.
Please note that we are unable to administer
Designated staff members will
administer medication according to the
Six Rights of Medication:
1) Right Child;
4) Right Time;
2) Right Medication;
5) Right Method;
3) Right Dose;
6) Right Documentation
expired medications of any kind.
Other general medication rules:
• All medication — prescription and nonprescription — must be brought to the center
in the original container and labeled with the
child’s full name, instructions (precise dosage,
time to be administered), current date, and
name and telephone number of physician, where
necessary. Medication spoons and other dosage
implements must be provided and be labeled
with the child’s name (medication cannot be
given without this).
• Medication cannot be administered in a
child’s bottle without specific orders from the
child’s medical provider.
• A ll medications must be handed directly
to center management. Please do not leave
medication — including ointments, lotions,
and lip balms — in lunch bags, backpacks, or a
child’s cubby.
• Changes in medication/dosage require a
new Authorization for Administration of
Medication form and, where pertinent, an
updated prescription or note from the child’s
medical provider.
Note: Non-prescription medications (antihistamines and acetaminophen, as well as all over-thecounter ointments and creams including sunscreens, insect repellants, lip balms, and diaper-rash
remedies) require written authorization from the child’s medical provider if the medication is
not designated for the age of the child, if the instructions specify “consult a physician” for the age of
the child, if the request is for a higher dosage than what is prescribed on the label, or if it is to be
used for more than three days.
*
Medication for Chronic Conditions
Children with chronic illnesses such as severe allergies or asthma, or those children with special
circumstances such as monitors or catheters, must have an individualized health care plan on file from
the child’s medical provider. Professional training for staff caring for the child will be the responsibility
of the parent/guardian. New medications, those not included on the child’s individualized care plan, or
changes to doses or instructions for existing medications are subject to the general medication rules
(above). Information must be updated annually.
As-Needed Medications
As-needed medications are non-prescription, over-the-counter medications such as acetaminophen,
ibuprofen, or antihistamines. These are given to a child for a specific reason when the child presents with
mild symptoms. These medications are not usually needed on a continuous basis, but are administered as
the need arises.
As-needed medications will require:
• Written authorization (Authorization for Administration of Medication form) from the child’s
medical provider.
• List the reason to give the medication (e.g., teething, fever over 100°).
• List the dosage.
• Be given according to the instructions on the medication label or instructions provided by the child’s
medical provider, in writing, on the Authorization for Administration of Medication form.
• Have a start date and an end date, and be written for no longer than six months.
The parent/guardian will be notified each time the medication is given.
Note:
• Fevers: Fever-reducing medications such as acetaminophen cannot be administered by staff
or parents/guardians so that a child can remain at the center. Such medications can only be
administered to reduce a fever while a child awaits pick-up, and only for children with signed “as
needed” instructions on file. Children can return after being fever free for 24 hours with no other
symptoms (See Child Illness Policy on page 32).
• Orajel: Due to the recommendation of the FDA and the AAP, benzocaine products, such as Orajel,
can only be administered to children less than two years of age with a medical provider’s written
permission, and not for more than 7 days.
Non-Prescription Topical Ointments
Before center staff can administer any non-prescription topical ointments (e.g., diaper cream,
sunscreen, Vaseline, lip balm, and other ointments free from antibiotic, antifungal, or steroidal
components) to a child, Bright Horizons requires written authorization signed by the parent/guardian.
The parent/guardian should provide a completed Authorization for Administration of Medication form
and instructions (precise dosage, times to be administered). Duration of administration cannot exceed
one year.
If the child has open and/or oozing sores, the ointment can be applied for three consecutive days with
written authorization and instructions from the parent/guardian. Written authorization from a medical
provider will be required after the three days or any time within the three-day period if it appears the
sores are worsening.
Note:
• Diaper Rash Prevention: Diaper cream may be applied to a child as a protective measure after
diapering to help prevent diaper rash or to a child with a mild diaper rash. Duration of administration
cannot exceed one year. If a child has diaper rash that persists and/or has a rash that is red, irritated, and
has open, oozing areas, the child should be seen by a medical provider.
Homeopathic/Herbal Medications
Before center staff can administer any form of homeopathic or
herbal medications, Bright Horizons requires written authorization
signed by the parent/guardian and the child’s medical provider.
The parent/guardian should provide a completed Authorization for
Administration of Medication form along with instructions (precise
dosage, times to be administered, start date and end date, method),
and the medication in the original container, labeled with the
child’s full name.
Infant Feeding: Bottles and Food
In order to maintain consistency from home to the center, and to meet the individual needs of children,
babies will eat according to their own schedule. Fresh formula or breast milk (refer to breastfeeding
procedures below) and baby food will need to be supplied to the center daily. If allowed by the state
licensing agency, glass bottles are allowed with a silicone sleeve to reduce the risk of dropping the bottle
while feeding. All bottles should be capped and labeled with your child’s full name. Each infant will be
assigned a color code that will be placed on all bottles and food containers. A color coding chart will be
kept in the classroom. Staff also use a verbal double check procedure to be certain all infants receive the
correct bottles. Microwave ovens are not used to heat infants’ bottles or food due to uneven heating and
placing the children at risk of burns.
It is Bright Horizons’ policy that all leftover contents of a bottle shall be discarded after 60 minutes to
avoid contamination. All bottles will be sent home at the end of the day. For older infants, the center will
supply all snacks (e.g., crackers, fruit, teething biscuits, etc.).
Note: Solid food and cereal will not be fed in
a bottle unless the child has specific written
instructions from their medical provider.
Solid food in a bottle is not only a choking
hazard, it also teaches the child to eat solid
foods incorrectly. Additionally, please note
that medications should not be put in a child’s
bottle. If your child is not feeling well and
does not complete the bottle, he/she may not
get the full dosage of the medication. See the
Medication Policy on page 34 for further
information.
Breastfeeding
A meaningful benefit of having child care near or at the work site is the opportunity for a new mother to
breastfeed throughout the day. If you are a nursing mother, we will be more than happy to make arrangements
for you to visit your infant at any time. If the center is not convenient to your workplace for nursing visits,
please feel free to supply us with expressed milk to feed your baby. All breast milk bottles will be marked with
a red band for identification purposes in addition to the child’s first and last name and color code. We can store
a frozen supply for you up to one month from the date expressed, or you may provide milk daily.
Note: Although some literature suggests that breast milk may be frozen for a longer period, given the
types of freezers in our centers and the frequency with which they are opened, it is recommended that
breast milk be kept frozen no longer than one month.
Meals and Snacks
Bright Horizons believes that meals and snacks are critical to a child’s health and development. They are
also an important part of the center’s curriculum. When meals are provided by the center, they are carefully
planned to provide children with the necessary nutritional content. Every effort is made to ensure that
mealtime is enjoyable for children.
If the center does not provide meals and you need to bring them from home, we offer the following
suggestions. We have found that most children like “finger foods” as an alternative to the traditional “lunch
box” meal. Plastic food containers are a great idea for packing fruits and vegetables, cheese, pieces of meat
or chicken, and homemade leftovers from the night before. All food should be cut into bite-size pieces that
are easy to swallow. Please make sure all lunch boxes, bags, and containers are labeled with your child’s full
name. Lunches are kept in your child’s cubby. We suggest that you use insulated lunch bags and ice packs to
keep food cool, and thermoses to keep food warm. When sending dairy products in your child’s lunch, extra
ice packs may be required to keep food at the proper temperature. We are not able to heat or prepare meals
for children as this not only keeps the children waiting for their lunch, but also takes the staff away from
their time with the children. Additionally, we strongly recommend avoiding foods that are high in fat or
sugar in your child’s lunch and using the USDA’s MyPlate recommendations to ensure your child’s meal is
well-balanced. Providing a healthy lunch will ensure your child has the energy and stamina to get the most
out of their day and fully participate in all of the fun learning experiences.
Each morning and afternoon, children are provided with a healthy snack. You should provide infant
formula, breast milk, and food until your child is old enough to eat table food; however, it is up to you
to introduce your infant to solid foods, usually around the age of 6 months, and let us know when it is
appropriate to begin to offer our snacks. Ask your center management for a menu of snacks and meals
served. If your child has special dietary needs or food allergies, please work with center management to
find suitable accommodations (See Allergy Prevention on page 20).
Rest
In order to maintain consistency from home to the center, and to meet the individual needs of children,
babies will sleep according to their own schedule.
At Bright Horizons Early Education and Preschool Centers, infants will be put to sleep on their backs unless
parents request otherwise (See Infant Sleep Positions on page 24), and where allowed by state licensing with
a release form signed by parents/guardians and a physician.
Following lunch, toddlers and older children will have an afternoon rest period of at least 45 minutes or
as required by the licensing agency. However, if your child does not wish to nap, the teacher will provide
alternative quiet activities.
Clothing Suggestions/Items Needed
Proper dress is an important part of the Bright Horizons experience. In general,
durable clothing that can withstand the energetic activity of young children — digging
in dirt, exploring sand, experimenting with water, or tending to a garden, among other
activities — is best. We consider our playground to be an extension of our classroom and,
as required by state licensing, we conduct programs outside whenever weather permits.
That makes it important for your child to dress for the elements — rain gear including
boots for wet weather; jackets/snowsuits, hats, mittens, and boots during the winter
and snow. Though we limit outdoor time in winter, if the weather is extremely cold, it’s
also a good idea to send an extra sweater. We also ask that you leave a complete extra set
of weather-appropriate clothing, especially socks, at all times. For newly toilet-trained
children, it is helpful to keep an extra set of underwear on hand. Please replace the items
when they become soiled.
When buying indoor or outdoor clothing for school, make sure older children can put them on themselves.
Boots purchased a size larger than actually needed are easier to put on. If you are using shoe boots, please
send slippers or sneakers so that your child will not have to keep his/her boots on indoors.
Each child attending the program must have a complete change of clothing labeled with his or her name.
Clothing will be kept in each child’s cubby and used as needed.
Bright Horizons Early Education and Preschool Centers provide nap mats or cots, cribs, and crib linens.
Check with center management for other items that may be needed.
The center is not responsible for lost or damaged clothing. We will take all precautionary
methods to be certain that your child’s belongings are well cared for; please keep in
mind, clothes that look a little less clean at the end of the day are a sign that your child
was actively engaged in learning.
Other items important for each child may include:
•A favorite nap-time blanket or
pillow small enough to fit in a cubby
(toddlers, twos, and preschool only)
•A special toy or stuffed animal small
enough to fit in a cubby (toddlers,
twos, and preschool only)
•Diapers
•A paint smock or large adult
shirt to cover clothing
•Pacifiers
•A sheet to cover the child’s
nap mat or cot
Photographs
Bright Horizons takes photographs and videos of children enrolled at its centers
on a regular basis for its business purposes. Bright Horizons takes care that any
use, display, or dissemination of photographs or videos of children, whether at
a particular center where the child attends or for its general business purposes,
is accomplished in a thoughtful, safe, and secure manner appropriate under the
particular circumstances.
For example, at your center, these materials may be used to better communicate with
families and to illustrate the daily curriculum, to chronicle a child’s development,
or to document center activities. Photos may be shared with you and other families
on a secure Bright Horizons’ website, by e-mail, posted in the center, or in a parent
newsletter.
Process of Suspending a
Child’s Enrollment
Our child care programs are centered on the children for whom we care. We seek to provide programs
designed to support children’s growth and to challenge them to learn as individuals with unique learning
styles and ways of responding to the world. Given the diversity of families and communities we serve, we
recognize and appreciate the characteristics and behaviors that each child brings to our programs. Our
hope is to build a program that is responsive to the wide range of individual learning styles and needs in our
classrooms, one that truly celebrates and values the individuality of each child.
Our child-centered approach seeks to accommodate a wide range of individual differences; however, on
occasion a child’s behavior may warrant the need to find a more suitable setting for care. Examples of such
instances include:
• A child cannot participate safely in our program or appears to be a danger to him or herself or others,
despite our best efforts to reasonably reduce the risk of harm or injury.
• Medical, psychological, school district, or social service personnel working with the center or child
determine that continued care at the center could be harmful to, or not in the best interest of, the child.
• Any other situation in which the accommodations needed for the child’s success in the program conflict
with the fundamental nature of our group environment, or when a different environment is in the best
interest of the child or the center.
At any point that a child’s behavior/circumstance is of concern to a teacher or administrator, written
documentation and family/teacher communication will begin as the first steps to understanding the child’s
individual needs and challenges, and to evaluate these needs in the context of our program.
Process of Disenrolling a Family
Our programs are based on developing partnerships and supporting families; however, despite our best
efforts, on rare occasions a parents’/guardians’ actions or requests may warrant the need to find a more
suitable setting for themselves and their child. Examples of such instances include:
• The parent/guardian fails to abide by the center policies or those requirements imposed by the
appropriate licensing agency.
• A parent/guardian demands special services that are not provided to other children’s families and that
cannot reasonably be delivered by the program (including requests that are outside the philosophy of
the program).
• A parent/guardian is physically or verbally abusive to center staff, children, or anyone else at the
center, including any communications they may have posted on any social media sites.
Family Behavior
If Bright Horizons has reasonable cause to suspect that any person picking a child up is under the influence
of drugs or alcohol, or is physically or emotionally impaired in any way and may endanger the child, we
may refuse to release the child to that person. If this occurs, we will request that another adult (parent/
guardian or someone listed on the Child Release form) pick up the child or we will call the police to prevent
potential harm to your child. This will be done for the protection of your child.
Center Safety
In order to maintain a safe and secure environment for young children, firearms, explosive devices, and
other weapons are not permitted on Bright Horizons’ premises. If required, family members and anyone
dropping off or picking up a child is asked to secure any weapons before entering the center, regardless of a
valid permit to carry such weapon.
Tips for the morning routine
Adapted from The Working Mother’s Guide to Life:
Strategies, Secrets, and Solutions by Linda Mason,
Chairman and Founder of Bright Horizons
Family Solutions.
• With your child, choose and set his or her clothes
out the night before. Pack your child’s bags for
child care at night; extra change of clothes, diapers,
blanket, etc.
• Lay out the breakfast dishes the night before.
It’s one less task to do in the morning.
• Never sneak out without saying good-bye. Develop
a consistent daily routine for saying good-bye and
leaving each day.
• Feel free to call your caregiver when you arrive at
work to see how your child is doing.
Bright Horizons Informed Consent
I grant my informed consent for my child(ren) to participate in the child care program operated by Bright Horizons.
By signing below, I acknowledge and accept the following program conditions:
Access
I have full access to the center without notification
whenever my child(ren) is/are present. However, this
access may not be used to supplement any visitation
schedule or custody arrangement.
Name
Address
City/Town
Child Release
For children’s safety, Bright Horizons will release a child
only to the parent(s)/legal guardian(s) who have signed this
form and to those listed below by the parent/guardian.
• If the person (spouse, relative, friend) picking up my child
is listed on this form but does not regularly pick up my
child or has never before picked up my child, I will notify
the center verbally, in advance.
• If the person picking up my child is NOT listed on this
form, I must notify the center in writing, in advance.
• Photo identification will be required of any person picking
up my child.
Address
Zip
Day Phone
Evening Phone
Name
Address
Zip
Relationship to Child
Day Phone
e-mail
Evening Phone
e-mail
Walk Permission
As part of the program, children will go on walks in the
surrounding area supervised by the staff, weather permitting.
Child(ren) may be taken to the locations listed below by Bright
Horizons’ staff; infants and young toddlers will go in a buggy
or stroller.
The areas my child may walk to are:
A separate Field Trip Policies and Permission Slip describing
the field trip will be sent home if your child will be leaving
the center for an extended period of time (for preschool and
school-age children only).
 I do not give permission for my child to participate in walks.
Photography and Video Permission
e-mail
City/Town
 I give permission for my child to participate in walks.
Day Phone
Name
Zip
City/Town
Bright Horizons will not release my child to any other person
unless I notify the center, following the guidelines listed
below:
Evening Phone
Bright Horizons takes photographs and videos of children
enrolled at its centers on a regular basis for its business
purposes. Bright Horizons retains all rights, title, and
interest in these materials and may use and disseminate
them in a variety of ways, in its sole judgment. Bright
Horizons takes care that any use, display, or dissemination
of photographs or videos of children, whether at a particular
center where the child attends or for its general business
purposes, is accomplished in a thoughtful, safe, and secure
manner appropriate under the particular circumstances.
For example, at your center, these materials may be used
to better communicate with families and to illustrate the
daily curriculum, to chronicle a child’s development, or to
document center activities. These photos may be shared with
you and other families on a secure Bright Horizons’ website,
by e-mail, posted in the center, or in a parent newsletter.
By signing below, I give permission to Bright Horizons to take
photographs and videos of my child during his/her enrollment
and to use these materials for its business purposes.
please continue on next page …
Child Illness
Emergency Medical Care
In case of illness, I will be called and possibly required to
pick up my child(ren) as soon as possible. We ask that for
your child’s comfort and to reduce the risk of contagion,
children be picked up within 1.5 hours of notification.
Until then, your child will be kept comfortable and will
continue to be observed for symptoms. Children need
to remain home for 24 hours without symptoms before
returning to the program. This means that the child needs
to remain out of the center for the remainder of the day he/
she is sent home and the following day (if a child is sent
home on Friday, he/she may return on Monday), unless the
center receives a note from the child’s medical provider
stating that the child is not contagious and may return to
the center. In the case of a (suspected) contagious disease,
rash, or continuing symptoms, a note from the child’s
medical provider may be required before returning.
Every effort will be made to contact me in the event of an
emergency requiring medical attention for my child,
Children’s Injuries
If my child sustains a minor injury (e.g., scraped knee)
during care, I understand that I will receive an Occurrence
Report outlining the incident and course of action taken by
the staff member when I arrive to pick up.
.
If I cannot be reached, the emergency contacts listed
above will be called. I authorize Bright Horizons to call
an ambulance to transport my child to a hospital or
medical facility and to secure for my child the necessary
medical treatment. Staff is trained in the basics of first
aid and CPR and I authorize them to give my child first
aid. In a center, any member of the staff responsible
for the care and education of my child may view my
child’s health information, as well as state licensors for
compliance purposes.
Child’s Health Insurance Provider
name of insured
policy number
I will be contacted immediately if the injury produces
any type of swelling, is on the face or head, or needs
medical attention.
Family Guide Acknowledgement
I have received the Bright Horizons Family Guide and applicable information specific to center and state policies. I
understand and agree that it is my responsibility to read and familiarize myself with the policies and procedures of the
Bright Horizons Family Guide. In addition, I understand that this handbook reflects company-wide policies and that
supplemental center and state specific policies may apply. By signing below, I acknowledge receipt of these materials,
and agree to abide by them.
I understand that it is my responsibility to address any questions I may have regarding the policies and procedures and
information contained in the Bright Horizons Family Guide directly with center management.
Information contained in this guide may be subject to change.
I have read, understand, and accept the conditions noted above.
Parent/Guardian Signature
date
Parent/Guardian Signature
date
Information About Your
Bright Horizons Center
CENTER MANAGEMENT
CENTER ADDRESS TELEPHONE
CENTER E-MAIL
DIRECTOR E-MAIL
YOUR CHILD’S TEACHERS
CHECK-IN/CHECK-OUT CODEdoor CODe
additonal notes:
www.brighthorizons.com
© 2012 Bright Horizons Family Solutions, LLC
www.brighthorizons.com
As you review the Bright Horizons Family Guide, please note the following:
Errata & Glossary
Early Education and Preschool Centers: Synonym for the childcare center (Stata, Eastgate, Westgate, Linc,
Koch)
Page 8
Teaching Strategies Gold Assessment. At TCC, Parent Conferences are held
regularly twice a year for parents of toddlers and preschoolers, and every
three months for parents of infants.
Page 8
Family Referral Program is not available at TCC Centers
Page 27
Registration Procedure: TCC follows their own waiting list procedure and
enrollment procedure.
Page 27
TCC requires 60 days notice prior to withdrawal, rather than the one month
noted in the Family Guide.
Page 28
Schedule Changes: Schedules at TCC are flexible, with variable pickup and
dropoff. It may be helpful, if your schedule varies from the norm, to let
teachers know, so that they can help ease your child into the daily schedule at
a different point.
Page 29
Emergency and Backup Care: Bright Horizons Backup Care is not utilized at
TCC; rather, parents have access to Parents in a Pinch through the center for
Work, Family and Personal Life.
Page 31
Research Conducted in the Center: MIT does not allow children to be
removed from the classroom for research.
The TCC programs are licensed by the Massachusetts Department of Early Education and Care. Parents may
contact the Department of Early Education and Care regarding the TCC program regulatory compliance history.
The office responsible for the TCC Linc location is at:
360 Merrimack Street, Building 9, Third Floor
Lawrence, MA 01843
Phone 978-681-9684
The office responsible for the TCC on-campus locations is at:
1250 Hancock Street, Suite 120-S
Quincy, MA 02169
Phone 617-472-2881
Please contact your center director with any questions you may have.

family guide - Human Resources at MIT

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