A Guide to Council Services

Parramatta City Council
A Guide to Council Services
Contents
WELCOME
Page 1
PARRAMATTA FACTS AT A GLANCEPage 2
GOVERNMENT IN AUSTRALIAPage 3
ABOUT COUNCILPages 4-5
Councillors
Rates
COMMUNITY SERVICES Pages 6-13
Early Learning Centres
Looking after our community
Economic Development
Home Support and Community Services
Libraries
MAKING CHANGES TO YOUR HOME
Development and building
Page 13
ENVIRONMENT & HEALTHPages 14-18
Pets and animals
Garbage and recycling
Noise
Your property
ENTERTAINMENT & LEISUREPages 19-23
Festivals and events
Heritage and Visitor Information Centre
Riverside Theatres
Recreational facilities
Swimming pools and golf course
TRANSPORTPages 24-25
Car parking
Cycling
Public transport
COUNCIL CONTACTSPages 26-28
EMERGENCY AND CRISIS SERVICES
Pages 29-30
MIGRANT RESOURCE & COMMUNITY CENTRESPage 31
MAP OF COUNCIL SERVICE LOCATIONS Pages 32-33
WELCOME
This booklet has been designed to provide you with
an introduction to Parramatta and some of the useful
services Council provides to its local community.
Parramatta City Council provides more than 40
services to improve the quality of life for its residents
and to make Parramatta a great place to live, work,
play, invest and learn.
The information provided within this booklet will help
you become familiar with the programs and services
available to you and how you can get involved in your
local community.
Parramatta is lucky to have a very diverse community.
In fact, 40% of our 172,000 residents were born
overseas and 43% speak a language other than
English at home. We are extremely proud of this
multicultural diversity.
We hope you will find this resource helpful. You can
find more information translated into your language
on Council’s website www.parracity.nsw.gov.au.
Cr John Chedid,
Lord Mayor of Parramatta
A Guide to Council Services
1
PARRAMATTA FACTS AT A GLANCE
• L ocated 24km west of Sydney’s CBD,
Parramatta is easily accessible by road,
rail and ferry.
• T otal area of 61 square kilometres,
intersected by 65km of natural
waterways and includes 759 hectares
of open space.
• A
s the centre of Sydney, Parramatta
is the second largest work destination
in Sydney, employing an estimated
120,000 workers and with a population
of 172,333 residents.
• M
ajor cultural, conference,
entertainment, sporting and tourist
facilities can be found in Parramatta
including Rosehill Gardens Racecourse
and Exhibition Centre, Parramatta
Stadium, Riverside Theatres, and
a significant heritage and cultural
tourism sector.
• M
ore than 40% of Parramatta’s
residents were born overseas, with
43% speaking a language other than
English at home.
• M
any major events and festivals
are held in Parramatta including
Parramasala Festival of South Asian
Arts and Sydney Festival Parramatta.
• T he most widely spoken languages are
English, Arabic, Chinese and Korean.
• U
p to 360 cafés, bars, bistros and
restaurants make Parramatta one of
Sydney’s busiest and diverse dining
locations.
• P arramatta’s economy is worth $14.8
billion per year.
2
• P arramatta is home to more than 7,000
businesses within the City centre, and
more than 1,100 retail businesses
located close to public transport
networks.
Parramatta City Council
GOVERNMENT IN AUSTRALIA
Democracy
Local Government
Australia is a democratic government
which means its citizens choose their
leaders to govern the country. These are
held accountable for their policies and
their conduct in office.
Each state is divided into regions
called ‘municipalities’ that are run by
local government or ‘councils’, such as
Parramatta City Council.
The government representatives are
elected by people 18 years and over
who are Australian citizens. Voting is
compulsory by citizens for Federal, State
and Local representatives.
People can make suggestions or
complaints to the government by
contacting the person who represents
them.
One Commonwealth Government
(federal)
Australia has three levels of government,
each with different responsibilities:
Federal Government
Led by the Prime Minister and looks
after matters that affect the whole
nation, such as relationships with other
countries, defence forces, immigration,
the welfare system and the health
system.
Six state and two territory
governments
State Government
Led by a Premier and makes decisions
and rules for people within each state.
Each state government controls its police
force, education system and public
transport system.
722 local governments
A Guide to Council Services
3
ABOUT COUNCIL
Councillors
Woodville. Each Ward is represented by
three Councillors.
Cr Bob Dwyer
Mob: 0428 024 997
Cr Shahadat Chowdhury
Mob: 0469 441 272
Caroline CHiSHolM
Ward
Cr Julia Finn
Mob: 0414 190 202
Cr Bakous Makari
Mob: 0428 024 484
Cr Andrew Wilson
Mob: 0414 190 205
Cr Pierre Esber
Mob: 0414 190 204
epping
Carlingford
old
Toongabbie
northmead
Telopea
north Parramatta
Westmead
rydalmere
Harris
Park
Granville
Merrylands
Ward
Guildford
South
Granville
Chester
Hill
Melrose
Park
Camellia
rosehill
Clyde
Parramatta City Council
laCHlan
MaCQUarie
Ward
dundas
Parramatta
Cr Glenn Elmore
Mob: 0408 605 451
Cr Paul Garrard
Mob: 0414 504 504
dundas Valley
ermington
arTHUr PHilliP
Ward
Cr Steven Issa
Deputy Lord Mayor
Mob: 0416 100 223 WoodVille
eastwood
oatlands
eliZaBeTH MaCarTHUr
Ward
ELIZABETH MACARTHUR WARD
Pendle
Hill Wentworthville
WOODVILLE WARD
Cr Jean Pierre Abood
Mob: 0428 020 851
Baulkham Hills
Constitution
Hill
4
Cr Lorraine Wearne
Mob: 0416 035 817
Winston Hills
Seven
Hills
Toongabbie
Councillors are elected every four years
and the Lord Mayor is elected by the
Councillors each September.
LACHLAN MACQUARIE WARD
Cr Scott Lloyd
Mob: 0414 730 254
ARTHUR PHILLIP WARD
CAROLINE CHISHOLM WARD
The City of Parramatta is divided into five
electoral areas known as Wards: Arthur
Phillip, Caroline Chisholm, Elizabeth
Macarthur, Lachlan Macquarie and
Cr John Hugh
Mob: 0428 017 928
Cr John Chedid
Lord Mayor
Mob: 0431 506 055
Cr James Shaw
Mob: 0428 020 053
RATES
irect debit - Application forms can
• D
be obtained by calling 9806 5441
• P hone – Pay using your MasterCard,
VISA or Bankcard by calling Australia
post on 13 18 16
Why do I pay rates?
Council rates contribute to the building
and maintenance of facilities such as
pools, parks, libraries, waste services,
repairing roads, improving infrastructure
and protecting the environment
throughout the City of Parramatta.
If you own a property, you will be
expected to pay Council rates on a yearly
or quarterly basis. If you are renting a
property, it is the owner of your property
who is levied for Council rates and waste
charges.
Pensioner rebates
All NSW councils provide a pensioner
rebate of up to $250. Parramatta City
Council is one of the few councils that
also grants an additional rebate (of up
to $100) for eligible pensioners. Contact
Council for more information.
• M
ail – Send your cheque or money
order with your rates notice to –
Parramatta City Council, Locked Bag
W118, Sydney NSW 1292
• B
PAY – Pay over the counter at any
Australia Post branch or online
• O
nline – Go to
www.parracity.nsw.gov.au and click on ‘Pay
Rates online’
• In person – Visit one of Council’s
cashiers at Parramatta City Council,
30 Darcy Street, Parramatta, MondayFriday, 8.30am - 4.30pm. Bring your
rates notice and pay either by cash,
cheque or EFTPOS. A 1% payment
processing fee applies to credit card
transactions.
For all rates and property enquiries,
phone 9806 5441.
How can I pay my rates?
You can pay Council rates annually in full
or in quarterly installments by:
A Guide to Council Services
5
COMMUNITY SERVICES
EARLY LEARNING CENTRES
Parramatta City Council manages five
fully-accredited Early Learning Centres
which provide quality care and education
for children from the age of six weeks
to six years. The centres implement
educational programs as well as activities
that teach children how to socialise and
develop independency skills.
The bilingual teachers and carers are
from a variety of cultural backgrounds
which enables inclusion of culturally
appropriate programs in the centres.
Children are given activities appropriate
to their physical and social developmental
stages and are provided with all meals,
an opportunity to rest, and have fun
through structured play.
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Parramatta City Council
For more details on hours of operation
and costs, call your local Early Learning
Centre:
Dundas Early Learning Centre
79 Calder Close, Rydalmere NSW 2116
Phone 9684 6715
Fax 9898 1354
Ermington Possum Patch Early Learning
Centre
12 Bartlett Street, Ermington NSW 2115
Phone 9684 4471
Fax 9638 3561
Frances Fisk Early Learning Centre
64 The Avenue, Granville NSW 2142
Phone 9682 6342
Fax 9897 7546
Jubilee Park Early Learning Centre
Jubilee Lane (off Marion Street),
Harris Park NSW 2150
Phone 9633 4468
Fax 9633 4202
Northmead Redbank Early Learning
Centre
Arthur Phillip Park, 2A Redbank Road,
Northmead NSW 2152
Phone 9630 6755
Fax 9630 6411
LOOKING AFTER OUR COMMUNITY
Parramatta City Council’s Community
Capacity Building team (CCB) assists
communities across the Parramatta
local government area to work with
Council to develop their capacity to
achieve their goals.
Economic Development
Parramatta City Council’s Economic
Development team is a resource for
local businesses looking for information
on Council processes, local economic
statistics and data, news, business events
and networking functions.
The team is keen to engage with small
business owners, particularly those from
ethnic backgrounds requiring specialist
advice and services to help them conduct
their business in Parramatta.
Enquiries from home-based businesses,
start-ups and small to medium sized
enterprises are all welcome.
To contact the Economic Development
team, phone 9806 5730.
The CCB team also manages Council’s
Community Grants Program to which
community groups, services and
organisations can apply for financial
support for capacity building projects.
Social Enterprise
Social enterprises are businesses that
trade for a social or environmental
purpose and reinvest the majority of their
surplus into furthering the organisation’s
purpose.
Council has a Social Enterprise Program
promoting the growth and sustainability
of social enterprise in the region and
contributing to the development of the
national social enterprise movement.
A Guide to Council Services
7
HOME SUPPORT AND COMMUNITY
SERVICES
Council provides services to help older
people, people with disabilities and
their carers with activities, services,
information, education, referral and
support.
Services include:
Over 55s Leisure & Learning Service
Members can access a range of
educational, recreational and social
activities such as arts and crafts lessons,
bus trips and dance and exercise classes.
Membership is open to anyone over the
age of 55. There is a small annual fee and
a minimal cost per class or activity.
For more details, phone 9806 5128.
8
Parramatta City Council
Peer Support
Peer support provides recreational and
social opportunities to people with
physical or intellectual disabilities. Paid
staff and volunteers are involved in
supporting people in this service. There
is an administration fee which covers
transport (if required), with entry fees,
meals and other expenses at your own
cost.
For more details, phone 9806 5124.
Carers’ Support
If you care for an older person, or a
person with a disability who is a relative
or friend, there are a range of services
that provide information, assessment,
short-term informal counseling, free
courses, and social groups.
To be eligible, the carer or the person
being cared for must live in the
Parramatta local government area.
For more details, phone 9806 5125.
Meals on Wheels (Food Services)
This service provides fresh, home
delivered meals to people who may not
be able to prepare their own food. A
chilled or hot meal can be delivered from
Monday to Friday, or frozen meals can be
supplied once a week. Frozen meals are
also available for weekends (delivered on
Friday) and special diets can be catered
for. There are a wide range of cultural
meals to choose from. A meal package
includes a main meal, dessert and juice,
or a soup and juice. Fruit is also available.
Neighbour Aid (Social Support)
The Neighbour Aid home visiting service
organises trained volunteers to visit and
provide companionship to frail, older
people and people with disabilities, as
well as their carers, by visiting them for
a few hours each week. In some cases,
volunteers also help with writing letters,
making appointments and paying bills
on time. There are also occasional group
outings.
For more details, phone:
Dundas Granville Holroyd 9806 5122
9806 5123
9806 5753
For more details, phone 9635 5293.
A Guide to Council Services
9
Community Assist Lawn Mowing
Services
This service helps frail, aged residents,
people with a disability and their carers
to maintain their lawns. Residents are
assessed, and priority is given to residents
who need it most. This is a subsidised
service and customers pay the gap.
For more details, phone 9806 5148.
Volunteers
If you would like to volunteer your help
for any of our services, please contact the
Volunteer Service Project Officer on
9806 5704.
Home Care
The State Government runs a separate
service called the Home Care Service.
They provide domestic assistance and
personal and respite care. If you or
someone you know requires home care,
phone 9685 1333.
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Parramatta City Council
Carelink
To help older people and people
with disabilities live independently,
Commonwealth Carelink Centres provide
free information about community aged
care, disability and other support services.
The Centres have local knowledge about:
• o rganisations that provide meals,
transport, shopping and home
maintenance services
• t he range of services available and how
to contact them
• who is eligible to receive the services
• w
hether there are any costs associated
with receiving the services
• a ged care assessment services to
Community Aged Care packages or
entry into aged care homes.
For more information, phone (toll free)
1800 052 222.
LIBRARIES
The Parramatta City Library Service
consists of the central library at
Parramatta, five branches and the
Parramatta Heritage Centre (which
includes the Local Studies Library).
Activities and special events are held
every week, ranging from storytime and
homework help for children to visits
by authors, computer classes, reading
groups and much more.
• O
utreach services to members of the
community who are confined to their
homes for medical reasons
• C
omputers, including free internet
access and Wi-Fi
• O
pportunities for learning including
computer and technology classes,
English conversation classes and Job
Club
• N
ewspapers, including other
community languages
By joining the Library, you can use its
resources and services including:
• Justice of the Peace services.
• Information about community groups,
organisations and services available to
residents in the City of Parramatta
You can borrow up to 20 items from
collections which include DVDs, CDROMs, compact discs and a large section
for students completing their High
School Certificate.
• C
hildren and youth services such as
regular storytime (including bilingual
storytime) and craft activities
• C
ommunity language collections
and basic English resources for those
learning English
The Library provides a range of online
services, including downloadable
resources. Library members can access
most of these e-resources from home.
A Guide to Council Services
11
Library locations:
Constitution Hill Library
20 Hollis St, Wentworthville
Phone 9896 2201
Dundas Library
Sturt Street, Telopea
Phone 9638 1146
Ermington Library
River Rd, Ermington
Phone 9638 2270
Guildford Library
Railway Terrace, Guildford
Phone 9632 6744
Granville Library
8 Carlton St, Granville
Phone 9637 4270
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Parramatta City Council
Parramatta City Library
Civic Place, Parramatta
Phone 9806 5159
Library hours:
Parramatta City Library is open
Monday to Friday 9.30am – 8pm,
Saturday 9.30am – 4pm, and
Sunday 2pm – 5pm.
The branch libraries are open
Monday and Thursday 10am – 8pm;
Tuesday, Wednesday and Friday
10am – 5.30pm; and Saturday
9.30am – 12noon.
More information, phone Parramatta City
Library on 9806 5159 or visit
www.parracity.nsw.gov.au/library
MAKING CHANGES TO YOUR HOME
Development and Building
Before making any changes to your
property, you should contact Council’s
Development Services Unit to discuss
your plans. Our helpful staff can explain
which plans and policies will apply.
If the changes you are making need
Council consent you will need to lodge a
development application (DA).
Certain minor works may not need a DA,
but you need to obtain confirmation of
this from Council.
You may receive written notification
from Council advising you that somebody
in your area is proposing to develop their
property. Anyone who thinks that their
property may be affected by a proposed
development can make a submission to
Council.
For more information, phone 9806 5524.
A Guide to Council Services
13
ENVIRONMENT & HEALTH
Animal registration
If you own, or are buying a dog or cat,
you must get the animal microchipped
and submit a lifetime registration form
to your local Council. This enables
authorities to identify your pet if it is lost
or stolen.
Pups and kittens need to be microchipped
by 12 weeks of age or before a change in
ownership, and registered by six months
of age. Council provides a discount
microchip service for its residents. Your
local vet can also microchip your dog
or cat, or contact the Animal Welfare
League on 9606 9333.
It is an offence not to register your
animal.
You must notify Council of any change
of details including death of animal,
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Parramatta City Council
missing/found animal, change of address
and ownership.
Barking dogs
Dog owners are responsible for ensuring
that their dog does not become a
nuisance by barking excessively.
If you want to report a barking dog, an
incident sheet needs to be completed
over 14 days documenting the time that
the dog barks. For more information
phone 9806 5350.
Leash Free Areas
Dogs can be walked without a leash in
three areas in Parramatta:
• Cowells Lane Reserve, Ermington
• Wolseley St Reserve, Granville
• McCoy Park Basin Area, Toongabbie.
Dog attacks
Pet owners are legally liable and
responsible for the actions of their pets.
It is the responsibility of pet owners
to ensure the protection of others and
to keep public areas safe for people to
enjoy.
If you are victim of, or witness a dog
attack, contact Council’s Community
Safety Officers on 9806 5684 or after
hours 9806 5050. Council’s Officers will
require the following information:
• t ime, date, and where the attack took
place
• the type of dog
• type of attack ie person or other
animal
• if the dog’s location is known.
recycling bin, garden organics bin and a
scheduled quarterly clean up.
Additional garbage bins, recycling
bins and garden organics bins can be
requested by residents living in single
unit dwellings and multi unit dwellings
(charges may apply).
If you are unsure about your collection
day or have any questions regarding
Council’s waste and recycling services,
phone Council’s Waste Hotline
9806 5544.
Garbage service
General household waste is collected
at the kerb once a week. Residents are
provided with a 140 litre bin, however, a
240 litre bin can be made available at a
cost upon request in writing.
Burning regulations
Backyard burning is prohibited in
Parramatta, except cooking for
recreational purposes. During a total fire
ban, campfires, recreational fires and
wood or charcoal barbeques/ovens are
also prohibited.
Waste and recycling
Parramatta City Council provides a
waste and recycling service to reduce
the amount of waste going to landfill.
In Parramatta, properties that have
a Council residential domestic waste
service are provided with a garbage bin,
A Guide to Council Services
15
Recycling service
A 240 litre recycling bin, collected
every fortnight, is provided to each
single dwelling. Units, townhouses and
villas share one recycling between two.
Recyclable goods include glass bottles
and jars; plastic bottles and containers;
aluminium and steel cans, milk and juice
cartons; and cardboards, newspapers and
magazines.
Garden organics service
3.5 metres
A garden organics collection service is
provided to residents of single dwellings
on the alternate fortnight to recycling.
Garden waste includes lawn clippings,
twigs and pruning, and leaves only.
Tips to remember regarding bin collection
in our City:
• Ensure bins are placed out the evening
before collection as collection can
occur anytime between 6am to 5pm
• F or occupational health and safety
reasons, please ensure your bins are
placed correctly on the kerb with the
lids closed
• Y our bin may not be collected if it is
too heavy (more than 70 kilograms).
1 metre
1 metre
1 metre
16
Parramatta City Council
1 metre
Clean up service
Parramatta City Council provides a
quarterly kerbside clean up service for
bulky household materials. This service
reduces the dumping of bulky rubbish
in local bushland and helps to protect
the region’s environmental areas from
pollution.
Residents can place up to one cubic
metre (m³) of materials out for each
scheduled collection.
or drains. Council can fine individuals
$750 or corporations $1500. The court
can impose a maximum penalty of
$120,000 for individuals and $250,000
for corporations.
If you see someone dumping rubbish, you
should obtain details of the vehicle, time
and location and contact Council on
9806 5350.
Noise
Council and Police regulate noise such as
loud music, power tools, lawn mowers,
and noise from commercial and industrial
premises. Council cannot regulate noise
from motor vehicles entering or leaving
residential premises and people talking or
yelling.
If you do not have the Annual Calendar
– Clean Up Service that have the dates
of when you can place materials out and
what you can and can’t place out, please
contact Council’s Waste Hotline on 9806
5544.
Illegal dumping
Dumped rubbish can leak contaminates
into our bushland, harming our plants,
animals and landscape. It is an offence
under the Protection of the Environment
Operations Act 1997 for littering or
dumping rubbish in the street, parks
or reserves, and polluting waterways
General noise restrictions apply from
8pm - 7am Monday to Saturday, and
from 8pm - 8am on Sundays and public
holidays. This means appliances such as
lawn mowers and power tools cannot
be used during these times. You should
speak to your neighbour before lodging
a complaint with Council or the Police.
You may also take out a private Noise
Abatement Order through the Local
Court.
Loud music cannot be played on any
night between midnight and 8am,
however if at any time it is loud enough
to cause disruption, you can complain to
the Police or Council.
For more information phone 9806 5444
or visit www.epa.nsw.gov.au.
A Guide to Council Services
17
Swimming pool fences
Property owners are responsible for
ensuring that privately owned swimming
pools have an adequate child resistant
barrier which meets the requirements of
the Swimming Pool Act 1992.
‘Guidelines to Swimming Pool Fencing’
outlines the requirements of the
Swimming Pool Act. The Guidelines are
available online at www.parracity.nsw.
gov.au or phone 9806 5444.
Removing and pruning trees on
private property
Contact Council before you remove or
prune a tree on your property that is
equal to or more than five metres in
height and is not exempt under the Tree
Preservation Order.
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Parramatta City Council
Council permission is required to ensure
the maintenance and sustainability of
our urban environment and help make
Parramatta a pleasant place to live.
To remove or prune a tree you must
submit a development application
including associated fees. Application
forms are available at www.parracity.nsw.
gov.au or phone 9806 5050.
Overgrown property
Property owners and occupiers are
responsible for the maintenance of their
properties including the footpath area.
A property is considered overgrown and
a threat to public health and safety
when the grass is approximately 50cm in
height.
To report an overgrown property, phone
9806 5444.
ENTERTAINMENT & LEISURE
Parramatta City Council stages a range of
community and major events.
Annual events include:
• Sydney Festival – January
• Australia Day - January
• Lunar New Year
Twilight Festival – February
• Parramatta Chess Festival - April
• Sydney Writers Festival - May
• Arab Film Festival - July
• Winterlight - July
• Naidoc Week - July
• Junior Golf Pro-Am - September
• Parramasala – November
• Kidz Christmas Event – December
• New Year’s Eve - December
For more information contact the Major
Events unit on 9806 5592 or visit
www.parracity.nsw.gov.au.
Discover Parramatta – all in one
place!
Discover Parramatta will help you find
out about:
• Events
• Historical, sporting and cultural
attractions
• Accommodation, travel and transport
• Special deals on the Freebies and
Cheapies page
• Over 300 dining options
The Discover Parramatta website
(www.discoverparramatta.com) highlights
the entertainment, cultural and heritage
attractions of this vibrant city.
Parramatta Nights
Whether you want to enjoy a meal,
watch a show or just dance the night
away, visit Parramatta Nights, your guide
to bars, nightclubs, restaurants and late
night venues in Parramatta.
(www.parramattanights.com.au)
A Guide to Council Services
19
Heritage & Visitor Information
Centre
Overlooking the Parramatta River,
the Parramatta Heritage & Visitor
Information Centre provides visitor
information, a Local Studies Library and
great exhibitions that tell the story of
Parramatta’s rich indigenous, colonial
and multicultural heritage through a
combination of artifacts, art, archaeology
and multimedia interactivities.
The Centre is open 9am – 5pm seven
days a week, and 10am – 4pm on
public holidays (closed Good Friday and
Christmas Day). The Local Studies and
Family History Library is open
10am – 5pm seven days a week and is
closed public holidays. The Centre is at
346A Church Street. Admission is free
and wheelchair access is available.
For more details, phone 8839 3311 or visit
www.discoverparramatta.com
Riverside Theatres
Located on the banks of Parramatta River,
Riverside Theatres is a major threetheatre complex situated in the Church
Street restaurant precinct and is within
walking distance to cheap parking and all
major public transport outlets.
Riverside showcases around 700
performances, events and programs every
year which cater for broad audiences.
Visit the Riverside Theatres website at
www.riversideparramatta.com.au or to
make a booking call the Box Office on
8839 3399.
Parramatta Artists Studios
Parramatta Artists Studios has a changing
gallery showcasing local, national and
international artists with an annual
program of events, workshops, arts
activities and exhibitions through
the gallery. Activities revolve around
the making, learning and sharing of
contemporary visual arts in all its forms.
Gallery hours
Monday to Friday, 12pm - 4pm
Free Admission
Studio hours
By appointment only
For more information about the
Parramatta Artists Studios, phone
9687 6090.
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Parramatta City Council
Recreational activities and facilities
Parramatta City Council provides many
sporting and recreational facilities.
Facilities include:
•
•
•
•
•
•
•
•
Swimming centres
300 parks and reserves
Playgrounds
Skate facilities
Recreation centre
Community centres and halls
Tennis Courts
Woodville Golf Course
Council has a number of public halls
and community meeting rooms that are
available to hire for social functions,
weddings, parties, fundraisers, meetings,
concerts and exhibitions. These venues
can cater for groups up to 500 people
and include:
• Dundas Community Centre, Dundas
• Ermington Community Centre,
Ermington
• Parramatta Town Hall, Parramatta
• Granville Town Hall, Granville
• Reg Byrne Community Hall,
Wentworthville
• Tom Collins Centre, Guildford
For bookings, phone 9806 5141.
School holiday activities
Council provides an extensive activity
program during the school holidays for
children aged between 5-18 years as
well as many other activities targeted
at youth. These programs include
sports clinics, craft and art workshops,
information talks, traditional cultural
games, excursions, learn-to-swim
programs, homework help, youth drop-in,
job club and many other section specific
activities.
For an activity guide or more details,
phone 9806 5130.
A Guide to Council Services
21
Granville Youth and Community
Recreation Centre
The Granville Youth and Community
Recreation Centre offers programs for the
local community including activities for
youth, and a space for hire for functions
and meetings.
The centre plays host to forums, festivals,
youth activities and educational programs
such as homework help and job seeking
services.
Golf course
Council operates Woodville Public Golf
Course, which has 18 holes, a golf pro
shop, golf lessons, tournaments and an
upgraded 70 space car park. It is open
every day from 6am until dark. Bookings
are required on weekends. Fees apply.
Woodville Golf Course
118 Rawson Road, Guildford
Phone 9632 3582
For details about the current services and
events, phone 9897 9578.
The Centre is located at:
3A Memorial Drive, Granville.
Parks and reserves
Parramatta has an extensive range of
public open space parks and reserves,
including small pocket-sized parks,
foreshores, various sports and recreation
grounds, culturally significant parks and
significant urban bushland.
For more information or to make use of
the booking service for parks, phone
9806 5140.
Parramatta Park, run by Parramatta Park
Trust, is the largest single open space in
Parramatta. It has Old Government House,
children’s playgrounds, history walking
tours, picnic and BBQ areas and an event
centre.
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Parramatta City Council
Tennis courts
Parramatta City Council provides tennis
courts at nine locations throughout the
local government area. These courts are
available for hire on a permanent or
casual basis, and all have floodlighting for
use at night. Contact details can be found
at the end of this document.
TRANSPORT
Swimming pools
Opening hours:
There are two swimming pools located in
the area:
Summer
From October to mid April
Monday to Friday: 5am - 8pm
Granville Swimming Centre
Enid Avenue, Granville
Phone 9637 1593
Weekends and Public Holidays:
7am - 6.45pm
Facilities include a 50m Olympic pool,
25m outdoor lap pool linked to a
learn-to-swim program pool and an
outdoor leisure pool with beach entry.
All pools are heated.
Parramatta Swimming Centre
O’Connell Street, Parramatta
Phone 9630 3669
Facilities include a 50m Olympic pool,
two water slides, splash pool for toddlers,
picnic and barbecue areas, parking
facilities, diving pool and diving towers.
Operating hours may be extended during
November to February
Open 7 days a week
(closed Good Friday and Christmas Day)
Winter
From mid April to September
Monday to Friday: 5am - 6.45pm
Saturday, Sunday & Public Holidays:
7am - 3.45pm (closed Public Holidays)
A Guide to Council Services
23
TRANSPORT
Car parking
There is a variety of parking options in
Parramatta, with a substantial amount of
paid and free on and off-street parking
available within the Parramatta local
government area.
There are over 10,000 publicly accessible
parking spaces in the Parramatta city
centre including both Council and
privately controlled. The main Council
car parks are Hunter Street, Wentworth
Street, Erby Place, Horwood Place and
Fennel Street.
Residents’ parking scheme
Council has introduced Parking Permit
Schemes in parts of the Parramatta
area near large employment areas and
educational institutions so that on street
parking is available to residents and their
visitors. The Parking Permit Schemes
are currently available in parts of North
Parramatta, Parramatta, Harris Park,
Rosehill, Granville, Westmead, Northmead
and Dundas.
Parramatta Free Shuttle Bus
The Parramatta Free Shuttle Bus
operates on a continuous loop around
the city centre connecting the transport
interchange, ferry wharf, Parramatta
Pool, Parramatta Stadium, Westfield and
Church Street.
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Parramatta City Council
The service operates every 10 minutes
from:
Monday to Friday: 7am - 6.30pm
Saturday to Sunday: 8am - 4pm
For more information visit
www.131500.com.au or phone 131 500.
Cycling
Parramatta is a great place to ride a bike.
By riding to work, you can reduce your
environmental impact, improve your
health and avoid sitting in traffic.
Roads & Maritime Services produce Cycle
Route maps that cover Parramatta. Phone
1800 060 607 to obtain your free copy.
Secure bike parking
Secure bike parking is available in the
Parramatta city centre car parks (Erby
Place and Horwood Place).
Each site has a secure bicycle storage
area, lockers for personal items and
change rooms including showers. Access
is controlled by member swipe card and
the storage areas are monitored by 24hr
CCTV.
Public transport
The Parramatta Transport Interchange
brings together bus and rail services and
includes a taxi rank on Fitzwilliam Street.
Bus services are provided to key regional
centers including Castle Hill, Hornsby,
Epping, Macquarie Park, Ryde, Sydney,
Burwood, Hurstville, Sutherland,
Bankstown, Liverpool, Blacktown, and
Rouse Hill. The main rail line is the
Western Line that connects to Penrith,
Blacktown, Strathfield, Burwood, Sydney,
Chatswood and Hornsby. In addition,
there is the Blue Mountains line that
provides faster services to Sydney as well
as the Blue Mountains. The Cumberland
Line connects directly to Liverpool
and Campbelltown but is limited to a
weekday peak period service.
Parramatta Transport Interchange also
offers a range of coach and rail services
to regional NSW as well as interstate
destinations.
For public transport information
including fares, timetables and ticketing
visit www.131500.com.au or phone 131
500.
Ferries
Parramatta Wharf is a 10 minute walk
from the Parramatta city centre and
takes 50 minutes to travel to Circular
Quay (Sydney CBD).
A Guide to Council Services
25
CONNECTING WITH COUNCIL
Community Voice – Your Say,
Our Future
Parramatta City Council consults with its
community on matters concerning the
future direction of the City. You can join
Council’s consultation panel, Community
Voice, to have a say on matters that
affect you and your local community.
Community Voice is made up of members
who live, visit, own a business or work
within the Parramatta local government
area.
Members can contribute to Council
decisions by taking part in short surveys,
workshops or focus groups to provide
feedback about particular issues.
26
Parramatta City Council
To be a member of Community Voice
apply online at www.parracity.nsw.gov.au/
communityvoice or phone 9806 5084.
Website
A quick and easy way to access
information about the City of Parramatta
and your Council is to visit our website
www.parracity.nsw.gov.au.
You can pay your rates online, find out
what’s on, view planned changes to the
City centre, browse the library catalogue
and the Riverside Theatres program. It
also answers your most frequently asked
questions on everything from waste and
recycling services to dog registration.
The website can be translated into your
language by clicking the link at the
bottom of the homepage.
Council contact numbers
Customer Contact Centre9806 5050
Bookings (Halls, Parks)9806 5140
Development (Town Planning)9806 5524
Rates9806 5541
Waste, Recycling, Garden Waste
9806 5544
Roadworks and Maintenance (Depot)
8839 4000
Emergency (out of hours) 9806 5000
Rates - 24 hour credit card line 13 18 16
Early Learning Centres
Dundas
Francis Fisk
Jubilee Park
9684 6715
9682 6342
9633 4468
Northmead
Possum Patch
9630 6755
9684 4471
Home Support and Community Services
Over 55s Leisure and Learning Service 9806 5128
Meals on Wheels 9635 5293
Community Assist Lawn Mowing Service
9806 5148
A Guide to Council Services
27
Libraries
Parramatta City Library 9806 5159
Dundas 9638 1146
Constitution Hill, Wentworthville 9896 2201
Ermington 9638 2270
Granville 9637 4270
Guildford 9632 6744
Parramatta Heritage & Visitor Information Centre 8839 3311
Parramatta Riverside Theatres
Box Office 8839 3399
Tennis Courts
Ermington Epping Granville
North Parramatta
Toongabbie
Winston Hills
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Parramatta City Council
Cowells La (Cowells La Res)
Midson Rd (David Scott Res)
Byrnes St Barton St (P.H Jeffery Res)
Binalong Rd (Binalong Pk)
Fitzwilliam Rd (Gallery Gardens)
Clackmannon Rd (Caber Pk)
Olympus St (Caroline Chisholm Pk)
Ixion St (Timbergetters Res)
9858 1948
9617 1723
9682 1490
9683 1703
9896 3049
9631 5375
9686 7908
0438 387 821
0438 387 821
EMERGENCY & CRISIS SERVICES
Emergency services
Ambulance, Fire Brigade, Police000
Crimestoppers 1800 333 000
Electricity emergencies
Energy Australia 13 13 88
Integral Energy13 10 03
Sydney Water 13 20 90
AGL (for gas leaks, etc) 13 19 09
State Emergency Services (Parramatta)
9890 9990
Hospitals
Westmead Hospital 9845 5555
Cumberland Hospital 9840 3000
The Children’s Hospital at Westmead
9845 0000
Police stations
Eastwood Police Station9858 5944
Ermington Police Station9898 8299
Granville Police Station9760 6199
Parramatta Police Station9633 9633
Wentworthville Police Station9688 8499
Crisis services (most are available 24 hours)
Children and parenting 9716 8000
Child Abuse Prevention Service
1800 688 009
Kids Help Line 1800 551 800
Kidsnet-Helpline9845 2432
Karitane Care Line 9794 1852
Parent Line13 20 55
Tresillian Parent Help Line
9787 0855
A Guide to Council Services
29
EMERGENCY & CRISIS SERVICES
Counselling and support services
Alcoholics Anonymous9799 1199
Lifeline 13 11 14
Grief Support 9489 6644
Gamblers Anonymous9564 1574
G-Line (Problem Gambling) 1800 633 635 /
TTY 1800 633 649
Salvo Care Line 9331 6000
Salvo Suicide Prevention/Crisis Line
9331 2000
Salvo Youth Line 9360 3000
Domestic Violence Line 1800 656 463 /
TTY 1800 671 442
If you are in immediate danger, call the Police on 000.
Health
Association of Relatives & Friends of the Mentally Ill (ARAFMI) 1800 655 198
Alcohol and Drug Information Service
9361 8000
Mental Health Information Service
1800 674 200
Needle Clean Up Hotline
1800 633 353
Poisons Information Line13 11 26
Refuges (in the Parramatta area)
Men – Hope Hostel9683 1630
Women – Thelma Brown’s Cottage
9633 5429
Young People – Parra House 9633 5429
Sexual assault
Rape Crisis Centre 24 Hours
1800 424 017
Child Sexual Assault, Advice and Information
(to report child abuse and neglect)
13 21 11
Grevillea Cottage (Westmead Hospital) 9845 7940
Parent Line 13 20 55
Salvo Care Line 9331 6000
Salvo Suicide Prevention/Crisis Line
9331 2000
Salvo Youth Line 9360 3000
30
Parramatta City Council
ADDITIONAL CONTACTS FOR MIGRANTS
MIGRANT RESOURCE AND
COMMUNITY CENTRES
Migrant Resource and Community
Centres in the Parramatta local
government area provide information,
programs and services on advocacy,
education, training and community
development for people from non-English
speaking backgrounds.
Boronia Multicultural Services Inc.
10A Octavia Street,
Toongabbie NSW 2146
Phone 9631 1777
www.bms.org.au
Granville Multicultural
Community Centre Inc.
8 Factory Street
Granville NSW 2142
Phone 9637 7600
www.gmcc.org.au
Immigrant Women Speakout
Association Inc.
47 Albion Street
Harris Park NSW 2150
Phone 9635 8022
www.speakout.org.au
The Hills, Holroyd, Parramatta
Migrant Resource Centre
Level 4/1 Horwood Place
Parramatta NSW 2150
Phone 9687 9901
www.thhpmrc.org.au
For more detailed information on
services and centres available for the
multicultural community, visit
www.parracity.nsw.gov.au/play/facilities/
library/community_information
A Guide to Council Services
31
Parramatta Swimming Pool
11a O’Connell St, Parramatta
Phone 9630 3669
Northmead Redbank Children’s Centre
2a Redbank Rd (Arthur Phillip Park), Northmead
Phone 9630 6755
Parramatta C
Facil
Constitution Hill Branch Library
20 Hollis St, Wentworthville
Phone 9896 2201
Riverside Theatres
353a Church St, Parramatta
Box office 8839 3399
Heritage and Information Centre
346 Church St, Parramatta
Phone 8839 3311
Meals on Wheels
Shop 4, Hunter St, Parramatta
Phone 9635 5293
Parramatta Artists Studios
Shop 4, Hunter St Carpark, Hunter St, Parramatta
Phone 9687 6090
Jubilee Park Early Learning Centre
18 Marion St (Jubilee Lane) Parramatta
Phone 9633 4468
Granville Library
8 Carlton Street, Granville
Phone 9637 4270
Frances Fisk Early Learning Centre
64 The Avenue, Granville
Phone 9682 6342
Guilford Library
Railway Terrace, Guilford
Phone 9632 6744
Woodville Golf Course
118 Rawson Rd, Guildford
Phone 9632 3582
Gra
1a E
Pho
City Council
lities
anville Swimming Pool
Enid Ave, Granville
one 9637 1593
Morton Street Depot
1 Morton St, Parramatta
Phone 8839 4005
Dundas Library
21 Sturt St, Dundas Valley
Phone 9638 1146
Dundas Early Learning Centre
79 Calder Close, Rydalmere
Phone 9684 6715
Possum Patch Early Learning Centre
12 Barlett St (Wemyss Park), Ermington
Phone 9684 4471
Ermington Library
8a River Road (cnr Lister Street), Ermington
Phone 9638 2270
Parramatta Town Hall
Council Chambers
Parramatta Library
Administration Building
Magnification
of town centre
Parramatta Town Hall
182 Church Street, Parramatta
Phone 9806 5141
Council Chambers
Level 3, 2 Civic Place, Parramatta
Phone 9806 5050
Administration Building
30 Darcy Street, Parramatta
Phone 9806 5050
Parramatta Library
1b Civic Place, Parramatta
Phone 9806 5164
Granville Youth and Community Centre
3a Memorial Dr, Granville
Phone 9897 9578
Parramatta City Council
30 Darcy Street
Parramatta NSW 2150
PO Box 32
Parramatta NSW 2124
Phone: 9806 5050
Fax: 9806 5900
Email: [email protected]
Web: www.parracity.nsw.gov.au
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