Leadership in a Changing Environment

RS
YEA
100 ANS
Services à l'enfance
Andrew Fleck
Child Care Services
Leadership
in a Changing
Environment
2013 ANNUAL REPORT
We support children and their families through
high quality, inclusive services that meet their
diverse developmental, early learning and child
care needs.
Andrew Fleck Child Care Services (AFCCS) is
one of the oldest and most diversified non-profit,
charitable, multi-service early learning, child care
and family support organizations in Ontario.
We began providing services in 1911 and
incorporated as a charitable organization in
1920 under the legal name of The Ottawa Day
Nursery Inc. We later changed our name to
Andrew Fleck Child Care Services in recognition
of our benefactor Mrs. Andrew Fleck who, in 1932,
donated funding for the construction of our
memorial building at 195 George Street.
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Andrew Fleck ANNUAL REPORT 2013
Board of Directors 2013-2014
Lise Ouimet ........................ President
Gloria Blaker ....................... Past President
Ian Calvert .......................... Vice President
Louise McGoey .................. Secretary
Andrew Storrs...................... Treasurer
Susan Pisterman ................. Member-at-Large
Alex Rnic ............................ Member-at-Large
Pauline Beaudry-Leblanc
Gayle Preston
Dan Carson
Louise Proulx
Madeleine Champagne
Michèle René de Cotret
Keith Hearn
Gayle Singer
Nancy Hough (left during the year)
Gary Miller
Mary Sinclair........................ Honorary life time member
Susan Johnson ................... Honorary life time member
Ann Croll ............................. Honorary life time member
Management
Executive Director .................. Kim Hiscott, RECE
Children’s Integration ............. Moira D’Aoust, RECE, CCW, ECRT
Support Services
Sylvie Tourigny, RECE
Thursday's Child Nursery ....... Moira D'Aoust, RECE, CCW, ECRT
School
Family Support Services ........ Lyne Tremblay, RECE
Finance and Administration .... Claudia Gongora-Boles, B. Comm. (Hons)
Group Day Care Programs .... Kate Carradine, RECE, CCW
Home Child Care .................... Neeka Barnes, RECE, ACG
Cheryl Nolan, RECE, B.A.
Human Resources .................. Ronna MacPherson, B.A. (Hons)
Ontario Early Years Centre ..... Kathy Knight-Robinson, RECE
– Ottawa South
Andrew Fleck ANNUAL REPORT 2013
3
The importance of Leadership
2013 continued to be a year of leadership opportunities especially with the ongoing focus of both our local
and provincial governments on modernization of
licensed early learning and care.
To highlight the importance and value of our sector,
we contributed in many ways by being an active voice.
We were proud of the participation of AFCCS Board,
staff and families at the City of Ottawa Modernization
consultation sessions where we expressed our
thoughts and recommendations for developing a
stable, effective early learning and care system for
Ottawa.
During this time of the numerous changes to our
sector, we have continued to respond to the needs of
families by expanding and adapting our services. For
example we continued to partner with the OttawaCarleton District School Board to offer Kindergarten
and School Age extended day program options in 3
local schools and proudly expanded our program at
Stittsville Public school to now include a full day
program for Preschoolers.
Kim Hiscott
Executive Director
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Andrew Fleck ANNUAL REPORT 2013
Our restructured website provides increased opportunities for us to communicate news, programs and
services of interest to Ottawa families. We invite you
to take a look.
We are committed to being responsive leaders in our
sector; we will continue to advocate for local and
legislative changes that support access for all families
and their children to quality, non-profit early learning
and care.
We are proud of the relationships we have developed
over the past 100+ years of providing service to
families in this City. We wish to thank the City of
Ottawa, the Ministry of Education and the OttawaCarleton District School Board as well as many others
for their continued partnership and support, and look
forward to future opportunities to work together to
serve our community.
Lise Ouimet
President, Board of Directors
Who we served and what we offered
in 2013 – a year in review
Provided care and services to 6,432 children
Supported and provided services to 69,000 families
Offered 267 workshops to 4,030 participants
Offered 1,261 playgroups
Supported 235 programs and agencies in the children's services sector
Organized 13 special events
Circulated 21,724 program newsletters
Provided over 7,164 loans of toys, equipment and resources
Andrew Fleck ANNUAL REPORT 2013
5
AFCCS is committed
to these values and
principles in all its services
and practices:
• Excellence
• Leadership
• Integrity
• Inclusiveness
• Responsiveness
• Accountability
What we do and who we serve
Licensed Child Care
“
“
Andrew Fleck Child Care Services has been providing early learning
First of all, me and my husband would like
to thank you and your team for all the great
job you have done with our son Karim, you
really helped us to see Karim the way he is
now, we appreciate all the hard work you
have done with him.
”
I enjoy getting to operate my own home
daycare because I get to create a warm
home environment for the kids. I prefer the
agency because it’s more secure, they will
be there for us, answer any question we
have and help us improve our services by
providing workshops. They also help fill our
house with kids that are a perfect fit.
Zeina, provider for 8 years
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Andrew Fleck ANNUAL REPORT 2013
”
and care to families of Lowertown since 1911. Our group centre provides
licensed child care for 85 children between the ages of 18 months and 5
years of age in two buildings located at 185 & 195 George St. in the
Byward Market. We also provide preschool, kindergarten and school age
care in both Stittsville and Carleton Heights Public Schools and kindergarten and school age care at Riverview Alternative School.
Licensed Home Child Care (HCC) has been offered by Andrew Fleck
Child Care Services since 1969. Today, approximately 550 children aged
three months to ten years are cared for by dedicated Home Child Care
Providers in nurturing, inclusive, supportive and stimulating home
environments. Professional staff visit the homes regularly
to provide support, consultation and educational
opportunities and also to ensure that the
highest standards of health, safety,
nutrition and child development are met.
A priority for us during the past year was
advocating for all home child care providers to
be partnered with a licensed agency as well as
for changes to provincial legislation.
Thursday’s Child Nursery School (TCNS) is a licensed centre-based
2013 HR Stats
42
Total Hires
139
Total Employees
“
Full-time Positions
96
Part-time Positions
43
Employees with 10+ years
at AFCCS
33
We are writing to express our sincere
appreciation for the services provided by your
agency over the last year to our 5 year old
son. Our experience with your staff has been
overwhelmingly positive. The care, attention,
sensitivity, and compassion demonstrated by
the Resource Consultant has had a powerful
impact on our family. She has been a valuable
source of support and information as we
journey down the road toward a better
understanding of Autism and how this effects
our son. The Consultant clearly demonstrates
the ability to build bridges between daycare
staff and parents based on trust, respect and
best interests of children.
program that operates eleven months of the year for nine children aged two
to 4.8 years who are diagnosed with Autism Spectrum Disorder.
Supports and Services
Children’s Integration Support Services (CISS) provides supports, in
English and in French, to licensed child programs (nursery schools, child
care centres and home child care agencies) to assist with the inclusion of
children with special needs. CISS has been focused on development and
delivery of a variety of tools and strategies to support the child care
community. Our partnership with the child care community is one that
supports sharing knowledge and skills to meet the diverse needs of all
children who are attending high quality inclusive child care.
The Ontario Early Years Centre (OEYC) – Ottawa South is a place for
children aged 0-6, their parents and caregivers to take part in programs and
activities together. Parents and caregivers can also get information about
services available to them in the community, learn about their children's
development and get answers to their questions. At the Ontario Early Years
Centre our focus is on helping families give their young children the best
start in life. Services are available in English and French.
”
Andrew Fleck ANNUAL REPORT 2013
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“
A framework of security, flexibility and
growth. The agency provides copies
of child care legislation, policies,
procedures, training, consultation and
support. The agency is a reflection of
the community and as the saying goes
‘It takes a village to raise a child’. The
agency, parents, playgroups, and
myself are the village in a child’s life.
Mumina, provider for 11 years.
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Andrew Fleck ANNUAL REPORT 2013
”
Short Term Child Care: Peace of mind for working parents is what this
bilingual program initiated in 1987 is all about. We provide reliable,
accessible back-up care for children 3 months to 12 years when the child
is mildly ill, when regular child care arrangements are interrupted, or
when other family emergencies arise. Employers/organizations/unions
pay an annual access fee that entitles their employees/members access
to the Short Term Child Care Program. Parents who use the services are
charged a reasonable user fee, which may be subsidized partially or fully
by their employer/union.
Short Term Child Care also provides respite child care programs at
Women's Shelters.
Child Care Information (CCI) is a publicly funded information and
referral service on early learning and child care, available in both English
and French. The purpose of Child Care Information is to provide
counselling, guidance and information on all available child care options
in Ottawa. Our staff are available by phone or in person to help parents
make informed child care choices. Comprehensive child care and
nursery school directories are available as well as other helpful publications.
French Language
Services
“
Andrew Fleck Child Care Services received designation under the French Language Services Act from the
Ministry of Children and Youth Services and the
Ministry of Community and Social Services for three of
its programs: Child Care Information (1998 – CCI),
Children’s Integration Support Services
(1998 – CISS) and the Ontario Early
Alnaas’s family sincerely
Years Ottawa-South (2003 – OEYC). The
programs have remained compliant with
appreciates the wonderful care
the criteria for designation and go beyond
you give our daughter Saja
the expectations as it pertains to the
every day (since she was 6
percentage of staff that provide supports
and services in French (CC I -100%,
months baby till 4 years). We
CISS – 18% more and OEYC – 74%
never have to worry about her
more than required). We are proud to
have among our Francophone staff, many
because we know that she is
members of the College of Early
always having a great day at
Childhood Educators and the Association
your home and she is in the
francophone à l’éducation des services à
l’enfance de l’Ontario. In 2013, more than
care of good hands. You and
a quarter of our board members were
your family play a big part in
Francophone.
how a great baby she has
turned out to be.
”
Staff from the three designated programs
as well as a board member participated in
a consultation for the City of Ottawa Child
Care Service Plan.
Over the course of last year, the series Entre nous
(Rogers TV – Cable 23) ran two episodes on the
various services and supports provided in French by
these three AFCCS programs. The agency has also
had many opportunities to respond and provide
information to the Francophone media regarding the
Day Nursery Act, particularly, on how the Act and
regulations differentiate between licensed and
non-licensed child care programs.
A few activities that took place in our designated
programs should be highlighted: both CCI and CISS
programs have welcomed a second year student from
the program Éducation en services à l’enfance at La
Cité, the French-language college of applied arts and
technology in Ottawa. In addition, a group of students
took part in a professional project in which they
developed an information handbook for parents.
CCI posted a video called “Les choix de services de
garde” on YouTube that includes testimonials from
parents who have accessed the service. The team is
sometimes invited by the media to participate in radio
shows or comment on hot topics related to the child
care sector.
A member of the CISS team contributed to a special
issue of INFO Autisme 2013 with her article “Obtenir
des résultats positifs… en améliorant l’environnement
des programmes d’apprentissage et de garde de
jeunes enfants’’. In addition to this, the CISS team
participated in a Poster Session at the annual
conference for the Ontario Municipal Social Services
Association (OMSSA) to present the Positive
Outcomes Program.
The OEYC staff offered training activities at the Marius
Barbeau hub to help promote services in French for
the Francophone community in Ottawa- South.
As in previous years, our designated programs
continue to depict the needs and perspective of the
French community and to act as a leader among many
external committees such as le Regroupement des
services éducatifs à l’enfance d’Ottawa, le Comité
consultatif – Éducation en services à l’enfance de
La Cité, Meilleur départ : le Comité directeur, la Table
de planification Francophone, le Groupe de travail des
carrefours d’apprentissage et le Réseau régional de
langue française de l’Est, among others. We continue
to be active participants in various Anglophone
committees to advocate for the needs and realities of
the Francophone community.
Andrew Fleck ANNUAL REPORT 2013
9
Partnerships and Engagement
We developed a new partnership with Vanier Community Services Centre to become the
Ottawa South “Pod” for the Home Instructions for Parents of Preschool Youngsters
(HIPPY) program. HIPPY is an evidenced-based program that works with families in the
home to support parents, primarily mothers, in their critical role as their child’s first and
most important teacher. The program provides readiness-to-learn skills to children as
well as employment to new immigrant women.
A partnership between the Children’s Hospital of Eastern Ontario (CHEO) & TCNS was
developed to provide parent coaching and training through the Applied Behavioural
Analysis program offered by CHEO.
We cooperated with the Ottawa Dental Health Team to host 9 Dental Health screening
clinics and with the First Words Speech and Language program to offer screening clinics
attended by more than 100 children.
We hosted, with Ottawa Public Health, a successful workshop series specifically for
Fathers entitled “Power of Dads”.
We continued to provide student placement experiences in many of our sites for both
Algonquin College and La Cité collegiale.
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Andrew Fleck ANNUAL REPORT 2013
2013 Highlights
We shared our recommendations for expanding regulated Home Child Care with the
Provincial Ombudsman who has been investigating how the Ministry of Education
responds to complaints and concerns relating to unlicensed daycare providers.
We invited Craig Alexander, TD Canada Trust Chief Economist, to be our guest speaker
at our community event for 2013. His powerful message that Early Childhood Education
has widespread and long lasting benefits was educational and inspiring for the over 100
participants. It was important for us to hear Canadian cost-benefit analyses indicate that
for every dollar spent on early childhood education, the benefits range from $1.49 to
$2.78.
We embraced the unique opportunity to participate in the CBC Market Place episode
“Who’s watching the Kids” by providing advice, expertise and a location for some of the
filming to take place. This show identified some of the most concerning gaps in safety
and quality in the care being provided.
Within the agency, a working group developed a guidebook to support the Code of
Ethics and Standards of Practice for the Early Childhood Educators in an effort to better
inform and support all staff. Our surprise flashmob at an agency staff meeting captured
everyone’s attention, it was all recorded on video and can be viewed on YouTube .
Staff from the three designated programs under Ontario’s French Language Services
Act as well as a board member participated in a consultation for the City of Ottawa Child
Care Service Plan.
In addition, we participated in several Provincial and local opportunities all aimed at
supporting development of the sector:
•
Participated on the Provincial special needs resourcing managers network
•
Supported and promoted the recommendation made by the Home Child Care
Association of Ontario to move towards a base funding model for licensed home
child care.
•
Interviewed for the College of Early Childhood Educators video to illustrate the
importance of leadership in the early learning and child care sector
•
Members of the City of Ottawa’s stakeholder reference group. This group was
formed to provide guidance and expertise to City staff.
.
Andrew Fleck ANNUAL REPORT 2013
11
FINANCIAL HIGHLIGHTS
For the year ended December 31
Revenue
Government Grants and Revenue
including City of Ottawa
User Fees
Contracts and Administration Fees
Investment Income
Amortization of Deferred Tangible
Capital Assets and Contributions
Other
Contributed Working Capital
Expenses
Salaries, Wages and Benefits
Program Costs
Payments to Providers and Program
Assistants
Rent and Utilities
Amortization of Tangible Capital Assets
Excess (Deficiency) of revenue over
expenses for the year
2013
2012
10,067,179
9,800,092
1,423,247
47,922
60,812
63,097
1,333,478
48,925
49,638
65,805
217,924
0
306,462
208,810
11,880,181
11,813,210
6,668,292
977,584
3,735,260
6,264,982
841,464
3,915,353
534,779
101,321
513,205
119,937
12,017,236
11,654,941
(137,055)
158,269
Revenue
Contracts and
Administration
Fees
Investment
Income
0.51%
0.40%
Amortization of
Deferred Tangible
Capital Assets and
Contributions
0.53%
Government
Grants and
Revenue
including City of
Ottawa
Other
User Fees
2%
12%
85%
Expenses
Payments to
Providers and
Program
Assistants
Rent and Utilities
4%
Amortization of
Tangible Capital
Assets
1%
31%
Salaries, Wages
and Benefits
56%
Program Costs
8%
Special Thanks
Throughout the year several volunteers
really helped to make a difference at
AFCCS. A huge thank you goes out to
our volunteers for their dedication and
commitment of their time and energy.
RS
YEA
100 ANS
Services à l'enfance
Andrew Fleck
Child Care Services
since – depuis
1911
700 Industrial Ave., Suite 600, Ottawa, ON K1G 0Y9
Tel. 613 736-5355
Web site:
www.afchildcare.on.ca
Charitable Number 106710965RR0001