to view our Annual Report in full screen mode

2015
A N N U A L
R E P O R T
TRANSFORMATION AND GROWTH
www.afchildcare.on.ca
Who We Are
We support children and their families through high quality, inclusive services that
meet their diverse developmental, early learning and child care needs.
Andrew Fleck Child Care Services (AFCCS) is one of the oldest and most diversified
non-profit, charitable, multi-service early learning, child care and family support
organizations in Ontario. We began providing services in 1911 and incorporated as a
charitable organization in 1920 under the legal name of The Ottawa Day Nursery Inc.
We later changed our name to Andrew Fleck Child Care Services in recognition of our
benefactor Mrs. Andrew Fleck who, in 1932, donated funding for the construction of
our memorial building at 195 George Street.
Management
Executive Director
Kim Hiscott, RECE
Children’s Integration Support Services
Moira D’Aoust, RECE, CCW, ECRT
Sylvie Tourigny, RECE
Thursday’s Child Nursery School
Moira D’Aoust, RECE, CCW, ECRT
Family Support/Group Day Care
Lyne Tremblay, RECE
Finance and Administration
Claudia Gongora-Boles, B. Comm. Hons.
Group Day Care
Kate Carradine, RECE, CCW
Home Child Care
Neeka Barnes, RECE, ACG
Cheryl Nolan, RECE, BA
BOARD OF DIRECTORS
2015-2016
President
Ian Calvert
Past President
Lise Ouimet
Vice President
Dan Carson
Secretary
Pauline Beaudry-LeBlanc
Treasurer
Andrew Storrs
Members-at-Large
Madeleine Champagne
Michèle René de Cotret
Board Members
Robert Coplan
Feifei Ding
Robert Dupuis
Gary Miller
Gayle Preston
Louise Proulx
Gayle Singer
Ann Croll
Honorary Life Time
Members
Mary Sinclair
Susan Johnson
Human Resources
Ronna MacPherson, B.A. (Hons)
Ontario Early Years Centre – Ottawa South
Kathy Knight-Robinson, RECE
Special Thanks
Throughout the year many volunteers really helped to make
a difference at AFCCS. A huge thank you goes out to our
volunteers for their dedication and commitment of their time and
energy.
Andrew Fleck Child Care Services
700 Industrial Avenue, Suite 600
Ottawa, ON K1G 0Y9
www.afchildcare.on.ca
613-736-5355
Charitable Number 106710965RR001
© 2016 Andrew Fleck Child Care Services
Design Elements designed by Freepik.com
2 | AFCCS - 2015 Annual Report
M e ss a g e f r o m A F CC S B o a r d P r e s i d e n t
and Executive Director
We started off 2015 by welcoming two existing
community programs in Alta Vista to the AFCCS
family. The programs, providing licensed care for
children from 2.6 – 12 years of age, are located at
Charles Hulse Public School and Alta Vista Public
School and we are thrilled that they have joined us.
This means we now have 8 licensed group sites and 6
are either located in or attached to schools.
The new Child Care and Early Years Act (CCEYA) came
into effect providing a more modernized legislative
framework for licensed Group and Home Child Care.
We embraced the opportunity to provide feedback
on the proposed regulations and reviewed all of our
practices to ensure we were in compliance.
Having fulfilled the commitments in our 2010-2015
strategic plan, the Board and Management team
focused on the next five years. We started in April
by asking the AFCCS team to look ahead to 2020 -what services and supports would we be offering to
children and families? The Board and Management
team met in June and we developed a plan, approved
in October, of which we are proud. An overview of
our strategic directions is included in this annual
report but you can also read our complete 2015-2020
strategic plan by visiting www.afchildcare.on.ca/
strategicplan2015-2020.
Identifying our three key strategic directions for the next
five years has strengthened our focus; we continue to
be committed to the children, families and community
partners in Ottawa and we are excited to consider what
we will have accomplished by 2020.
We wish to acknowledge the employees and volunteers
of AFCCS for their dedication and skills: their expertise
and commitment to their roles is very much appreciated.
We also extend our thanks to the City of Ottawa, Province
of Ontario, Ottawa Carleton District School Board and
our other partners for their support in enabling us to
serve our community.
Ian Calvert
President
Board of Directors
Kim Hiscott
Executive Director
AFCCS - 2015 Annual Report | 3
What we do and who we serve
Licensed Child Care
2015 HR Stats
Total Hires
26 external hires and
25 internal hires
Total Employees
51
145
Full-time Positions
96
Part-time Positions
49
Employees with 10+ years at AFCCS
37
4 | AFCCS - 2015 Annual Report
Andrew Fleck Child Care Services has been providing early
learning and care to families of Lowertown since 1911. We have
three group locations providing licensed child care for children
between the ages of 18 months and 5 years of age. Two buildings
are located at 185 &195 George St in the Byward market and one
at our Overbrook Child Care Centre, attached to Queen Mary
School. We also provide preschool, kindergarten and school
age care in Stittsville, Charles Hulse and Carleton Heights Public
Schools and kindergarten and school age care at Alta Vista and
Riverview Public Schools. Charles Hulse and Alta Vista are our
two newest programs, they joined us in 2015 increasing our
number of licensed group sites to 8 (including TCNS) and our
licensed capacity to 645 children.
Licensed Home Child Care (HCC) has been offered by Andrew
Fleck Child Care Services since 1969. Today, approximately 550
children aged three months to ten years are cared for by dedicated
Home Child Care Providers in nurturing, inclusive, supportive
and stimulating home environments. Professional staff visit the
homes regularly to provide support, consultation and educational
opportunities and also to ensure that the highest standards of
health, safety, nutrition and child development are met. A priority
for us during the past year was advocating for all home child care
providers to be partnered with a licensed agency as well as for
changes to provincial legislation.
RESPONSIVENESS
LEADERSHIP
EXCELLENCE
INTEGRITY INCLUSIVENESS
ACCOUNTABILITY
AFCCS is committed to these values and principles in all its services and practices.
AFCCS Home Child Care Wards in 2015:
Thursday’s Child Nursery School (TCNS) is a licensed
centre-based program that operates eleven months
of the year for nine children aged two to 4.8 years who
are diagnosed with Autism Spectrum Disorder. Over the
year the TCNS team was actively supporting 16 different
children and their parents. Many children transitioned out
of the program to participate in the Intensive Behavioural
Intervention Program that is offered through CHEO
or made the transition to school or into a community
licensed child care program to receive support from
Children’s Integration Support Services.
Ward 12
Murray Street/Lowertown
Sandy Hill/Lees Avenue
Vanier
Ward 2
Chapel Hill
Ward 13
Donald St/St.Laurent
Manor Park
Overbrook
Ward 10
Blossom Park
Conroy East, Conroy West
Greenboro
Ward 18
Alta Vista
Russell Heights
Southvale
Ward 10/18
Heatherington
Herongate
Ward 19
Avalon
Navan/Renaud
Springridge/East Village
Ward 11
Beacon Hill/Cyrville
City of Ottawa
D
12 B
H F
18
G
J
Ward 1
Convent Glen
Fallingbrook
Queenswood Heights
I
13
C
A
1
11
2
E
19
10
Locations:
A Head Office B Thursday’s Child Nursery School C Overbrook Daycare D George Street E Ontario Early Years Centre
F Riverview G Carleton Heights Child Care Centre H Charles Hulse
I Alta Vista
J Stittsville
AFCCS - 2015 Annual Report |5
Supports and Services
Children’s Integration Support Services (CISS)
provides supports, in English and in French, to licensed
child programs (nursery schools, child care centres and
home child care agencies) to assist with the inclusion
of children with special needs. CISS has been focused
on development and delivery of a variety of tools and
strategies to support the child care community. Our
partnership with the child care community is one that
supports sharing knowledge and skills to meet the
diverse needs of all children who are attending child
care. Over the year, the CISS team actively supported
565 children. A waiting list was maintained for children
who required Enhanced Staff Support Funding to
support their participation to attend child care.
The Ottawa South Ontario Early Years Centre (OEYC)
is a place for children aged 0-6, their parents and
caregivers to take part in programs and activities
together. Parents and caregivers can also get
information about services available to them in the
community, learn about their children’s development
and get answers to their questions. At the Ontario
Early Years Centre our focus is on helping families give
their young children the best start in life. Services are
available in English and French. Over the course of the
year, we have offered 954 playgroups in the Ottawa
South Community, and several “readiness to learn”
programs such as School’s Cool and Family Math.
Short Term Child Care: Peace of mind for working
parents is what this bilingual program, initiated in 1987
is all about. We provide reliable, accessible back-up
care for children 3 months to 12 years when the child
is mildly ill, when regular child care arrangements are
interrupted, or when other family emergencies arise.
Employers/organizations/unions pay an annual access
fee that entitles their employees/members access to
the Short Term Child Care Program. Parents who use
the services are charged a reasonable user fee, which
may be subsidized partially or fully by their employer/
union. Short Term Child Care also provides respite child
care programs at women’s shelters. Another role for the
STCC team is the recruitment and training program for
supply Educators to support our own and community
licensed programs to fill vacancies. Our deployment
tool coupled with direct phone lines effectively supports
the community and we anticipate supporting many other
programs in the coming years.
6 | AFCCS - 2015 Annual Report
French Language Services
Andrew Fleck Child Care Services has a French
language designation, from the Ministry of Children
and Youth Services and the Ministry of Community
and Social Services of Ontario, for two programs:
Children’s Integration Support Services (1998 – CISS)
and the Ontario Early Years Centre – Ottawa South
(2003 – OEYC). We are very proud to have, among our
Francophone staff, several members of the College
of Early Childhood Educators and the Association
francophone à l’éducation des services à l’enfance de
l’Ontario. In 2015, more than a quarter of the agency’s
Board members were francophones.
During the past year, members of the agency’s
French Language Services committee developed an
operational policy on French language services in order
to continuously improve French communication with
customers who request it. To carry out the agency’s
vision, the Board has identified three strategic directions,
key initiatives and a work plan for the next five years, a
plan that can be found on the agency’s website. Many
activities took place within the francophone community.
The Short Term Child Care program continues to offer
four training modules for supply educators through
capacity funding from the City of Ottawa as well as a
greater involvement in the respite care and summer
camps in two francophone shelters.
Best Start Planning Table for Ottawa South, led by the
OEYC, established a new partnership with the OttawaVanier Planning Table to provide intercultural training for
Francophone early years professionals entitled Pratiques
exemplaires pour mieux servir les communautés ethnoculturelles. This partnership allowed the translation of an
English document for professionals to be shared with the
francophone community that works with newly arrived
families in Canada. A staff member participated in the TV
show Entre nous to provide information about playgroups
and parenting workshops offered in French by OEYC.
Over the past year, OEYC offered twelve francophone
workshops, such as Mathématique en famille and Bâtir la
résilience chez l’enfant.
Members of CISS staff facilitated the training Le pouvoir
du changement within the framework of the conference –
Naviguer le changement based on How Does Learning
Happen? (Ontario’s Pedagogy for the Early Years).
Several activities have been possible through the
Capacity Building Fund from the City of Ottawa. CISS
delivered training module kits to participants and
translated some documents of the first module (in a
series of five) which is currently being adapted for home
child care agency staff. The Short Term Child Care
program received funding, which was used to develop our
four online training modules, for individuals interested in
becoming supply educators and to create a new website
to promote the Centralized Supply Teacher’s List.
Both CISS and OEYC programs have welcomed a second
year student from Éducation en services l`enfance at La
Cité, the French-language college of applied arts and
technology. Several groups of students met with staff
of both programs to better understand the services and
support mechanisms that are available in the community
and the different possible roles in child care other than
the traditional educator role.
As in previous years, we continue to represent the needs
and perspective of the Francophone community and
to show leadership on numerous external committees
across the City of Ottawa such as le Regroupement
des services éducatifs à l’enfance d’Ottawa, le Groupe
de référence des intervenants sur la modernisation des
services de garde d’enfants, le Comité consultatif –
Éducation en services à l’enfance de La Cité, Best Start
Leardership Committee - Meilleur départ : le Comité
directeur, la Table de planification francophone, le Groupe
de travail des carrefours d’apprentissage et le Réseau
régional de langue française de l’Est. Within the province of
Ontario, we participate in the Ontario Early Years Centre
Provincial Network and le Groupe consultatif francophone
pour la petite enfance as well as le Comité consultatif de la
ministre pour la petite enfance (Ministry of Education). We
continue to be active participants in various anglophone
committees to advocate for the needs and realities of the
francophone community.
AFCCS - 2015 Annual Report |7
Transformation and Growth
2015 Highlights
The group care teaching teams spent a significant
amount of time in 2015 determining how best to express
our philosophy and practices in a Program Statement to
support parents’ understanding of our approach and the
valuable interactions that take place every day. The four
pillars of the Ministry of Education’s How Does Learning
Happen? – Belonging, Well-being, Engagement and
Expression – served as the foundation of our Program
Statement. Each educator participated in the development
of the statement so it is representative of the families we
serve and reflects the Educators’ approach. We are very
proud of what the Educators developed and invite you to
read our Program Statements on our website.
We happily applied for and distributed the funding from
the Province of Ontario that gave each Provider, caring
for 2 or more children through our licensed agency, an
additional $10.00 payment each day they provided care.
This same funding also increased the hourly wage for
Educators and Assistants at our licensed Group sites by
$1.00 an hour. This funding respectfully acknowledges
the valuable role Licensed Home Child Care and Licensed
Group care provide for children and their families.
The development of a new database has transformed
how we manage the required documentation and record
keeping for our licensed programs. This new tool will
support our focus of increasing the number of selfemployed Providers affiliated with our agency and the
8 | AFCCS - 2015 Annual Report
efficient management of all of required information for
our licensed Group sites.
Our Home Child Care program offered regular information
sessions for parents who were seeking information about
home child care. Link to Child Care sessions were also
created to allow parents and Providers to have in person
meetings.
In 2015, our OEYC program came together with other
family support programs and collaborated to write a
position paper on Ottawa’s vision for Best Start Child
and Family Centres that was endorsed by the Best Start
Leadership Committee of Ottawa. The paper was sent to
the Ministry of Education’s Early Learning Division.
The OEYC took part in the development of a mental health
strategy for Ottawa by sitting on the Infant and Early
Childhood Mental Health steering committee. We also
had employees participate in the Practice of Champions
initiative that is supporting individuals to become
champions of change by ensuring that best practices
surrounding infant and early childhood mental health are
embedded in all early learning settings.
In 2015, with additional funding support from the City
of Ottawa, we provided training to an additional 100
individuals interested in being a supply educator. A
robust recruitment campaign was launched along with
comprehensive information and training available on
our Short Term Child Care website to support interested
individuals.
The CISS Manager was an active participant at the local
planning table for the Provincial Special Needs Strategy
regarding the redesign of integrated rehabilitation
services and coordinated service planning for children
and families with complex needs. The vision is that
parents/guardians and children/youth will move through
a seamless support system as their needs are identified
and change.
The CISS Program Supervisor represented the
Francophone community on the Minister’s Early Years
Advisory Committee / Comité consultatif de la ministre
pour la petite enfance in Toronto drawing on her breadth
of experience and knowledge of Home Child Care,
Group Child Care as well as Special Needs Resourcing to
provide input to Phases one and two of the Child Care and
Early Years Act.
Thursday’s Child Nursery School (TCNS) present and
past parents/guardians participated in a program
survey; their responses supported a Strategic Planning
opportunity to identify the focus of the program
for the next three years.
AFCCS - 2015 Annual Report |9
A YEAR IN REVIEW
WHO WE SERVED AND WHAT
WE OFFERED IN 2015
Provided care and services to
7,307
children
Supported and provided services to
4,214
families
Offered
245
workshops
to
3,115
Provided over
participants
6,553 loans
of toys, equipment and resources
Offered
Organized
1,196 playgroups
196
Supported
programs and agencies
in the children’s services sector
10 | AFCCS - 2015 Annual Report
10 |AFCCS - 2015 Annual Report
99
special
events
Circulated
13,578
program newsletters
A commitment to excellence
Andrew Fleck Child Care Services (AFCCS) has always taken a leadership role
in the child care community and in early childhood education.
We are proud of our reputation in the community as leaders and pleased to
present the highlights of our strategic plan for the next five years.
Our plan was developed through the collective efforts of managers, staff, and
members of the Board of Directors.
Mission Statement
We support children and their families through high quality, inclusive services
that meet their diverse developmental, early learning and child care needs.
Vision Statement
Working with the Ottawa community to build accessible multi-service
supports, early learning opportunities and child care for every child.
Strategic Directions 2015 - 2020
To achieve our vision we have identified three strategic directions (with key
initiatives) to focus on for the next five years.
1
Expanding in response to growing demand and
unmet needs.
2
Developing our capabilities and enhancing our
services to ensure accessible, client-centred,
high quality care.
3
Engaging with other early learning and family
service stakeholders to promote an effective,
coordinated response to community needs.
Our strategic plan demonstrates our continued commitment to children and
families; we are excited about the future and the opportunities to build upon
our current strengths and the diversity of our services.
Our detailed strategic plan is available at
www.afchildcare.on.ca/strategicplan2015-2020
AFCCS - 2015 Annual Report |11
FINANCIAL HIGHLIGHTS
For the year ended December 31
2015
2014
10,067,423
9,910,641
2,279,773
1,488,240
Contracts and Administration Fees
53,820
49,311
Investment Income
36,479
Amortization of Deferred Tangible
Capital Assets and Contributions
77,651
88,109
68,776
Other
620,908
362,856
Contributed Working Capital
262,456
345,936
13,398,510
12,313,869
Salaries, Wages and Benefits
7,577,315
6,706,389
Program Costs
1,083,043
1,032,688
Payments to Providers and
Program Assistants
4,053,302
3,569,253
Rent and Utilities
594,764
518,526
Amortization of Tangible Capital Assets
133,928
101,493
13,442,352
11,928,349
(43,842)
(0.3%)
385,520
3%
Revenue
Government Grants and Revenue
including City of Ottawa
User Fees
Expenses
Excess (Deficiency) of revenue over
expenses for the year
Revenue
Investment
Income
Expenses
Amortization of Deferred
Tangible Capital Assets
and Contributions
0.58%
Rent and Utilities
Other
Payments to Providers
and Program Assistants
4.63%
0.27%
Contributed Working
Capital
Contracts and
Administration Fees
29.92%
4.35%
Amortization of Tangible
Capital Assets
0.85%
1.96%
0.40 %
User Fees
17.02%
Salaries, Wages
and Benefits
56.22 %
Government Grants and
Revenue including
City of Ottawa
75.14%
Program Costs
8.66%
12 | AFCCS - 2015 Annual Report