Committed to Quality

L
ifeLinks
Inc.
Linking lives to opportunity since 1954
2015 Annual Report
LifeLinks continues Six Decades of
Quality Service to the Community
Introduction
As I began to reflect on the year that has just passed, I realized just what an
extraordinary year it has been. Some of our most rewarding moments are
highlighted in the report that follows. In addition to all that we recount
here, know that LifeLinks has finalized our newest Strategic Plan, setting out
the road map for the immediate future. I’ve also reflected on our mission
and vision and how truly humbled I am to lead the incredibly talented and
dedicated people who work at LifeLinks. As with every organization, we face
challenges, but providing high-quality and personally valued services to our
individuals is what we strived for and I believe that we achieved, every day.
Everyone defines quality differently, but I view it as doing right by everyone
we support, in a way that is personally meaningful to them. Every day at
LifeLinks the personal commitment is obvious and the ability to inspire
others to push past mediocrity continues.
I hope that you will enjoy reading about what was accomplished during
our 60th year, and what our plans are for moving the organization forward.
I thank you, the people we support and the families, our employees,
volunteers, partners and donors. With your continued involvement and
support we look forward to another rewarding year when we will focus
on quality, maintain our passion for service and uphold our personal
commitment to each individual to live a full and rewarding life.
Jean M. Phelps, CEO
“We are proud to serve on the
Board of Directors and are passionate
about LifeLinks’ mission and the clients
we serve.” In the words of Madame Marie
Curie ‘You cannot hope to build a better world
without improving the individuals.’ To that end,
each of us must work for our own improvement
and, at the same time, share a general
responsibility for all humanity, our
particular duty being to aid those to
whom we think we can be most useful.”
LifeLinks Board
1
Financial Report
FY 2015
LifeLinks, Inc. Fiscal Year 2015
Revenue Sources
in thousands of dollars
$52 $198
$1,055
LifeLinks, Inc. Comparative Statements of Activity
*in thousands of dollars
Revenues
Expenses
Salaries and related costs
Occupancy costs Transportation Costs
Program costs
Management costs
Total Expenses
Operating Income
Non-operating revenue (expense)
Net Income
FY 2015
FY 2014
$ 16, 015
$ 14,158
$ 1,856
10,820
1,642
267
2,367
450
15,546
469
(23)
$
446
9,914
1,319
244
2,100
325
13,902
256
307
$
563
906
323
23
267
125
1,644
213
(330)
$ (117)
$2,809
Difference
$11,900
DDS
Unaudited
Medicaid
Client fees
Contributions and Grants
Other
*in thousands of dollars
LifeLinks, Inc. Comparative Statements of Position
*in thousands of dollars
as of 6/30/15
Assets
Current Assets
Cash and cash equivalents
$1,045
Accounts receivable
1,066
Other current assets
233
Total current assets
2,344
Fixed assets, net
3,699
Investments
1,912
Other assets
165
Total Assets
8,119
Liabilities and Net Assets
Current liabilities
Accounts Payable
345
Current portion--Long term debt
115
Other current liabilities
668
Total current liabilities
1,128
Long-term debt
2,452
Total liabilities
3,580
Net assets
4,539
Total Liabilities and Net Assets
$8,119
2
as of 6/30/14
Change
$618
1,007
177
1,802
3,836
1,919
140
7,697
$427
59
56
542
(137)
(7)
24
422
146
96
776
1,019
2,585
3,603
4,093
$7,697
199
19
(108)
110
(133)
(23)
445
$422
Unaudited
3
“A small
group of thoughtful
people could change the
world. Indeed it’s the only
thing that ever has.”
Margaret Mead
2015 Year In Review
Human Resources Perspectives
to our Residential Clinical Team Positions
• Welcome
Increased
staff in group homes
• New Human
Resources Recruiter and Marketing and Public Relations Manager welcomed
• Upgraded Clinical
Department
• New Receptionist Position
takes burden off the other admin staff
•
“We are nothing
if not a team”
Financial Perspectives
Our Mission
Since 1954, LifeLinks has provided
services and supports to people who
have an intellectual or developmental
disability. Our founding families
expressed a desire for all persons to
experience a full life; this principle
motivates us today to ensure that
LifeLinks’ homes, day services, and
community supports are innovative,
personalized and valued.
Social Security Audit
• Successful
Upgrading
Effectiveness and Efficiencies - bi-weekly payroll and
•
cellphone upgrades
• Laptops and tablets for staff productivity
Program Perspectives
• Residential upgrades, group homes sites repaired, modified and
updated new vans
Technology
upgrades and improvements in Conference Rooms,
•
TVs, laptops
to the Cloud helped decreased IT issues
• Migration
Implementation funded upgrades
• 257
New
• Strategic Plan helped to improve relationship with board
members and a better sense of where the agency is headed
Administrative Perspectives
Pictures Top:
Urban Youth Collaborative with Shawn Nault,
Director, Day Habilitation
Top Middle:
Jonathan Eddy, Accounting Manager
Bottom Middle:
Michelle Robbins, Residential Clinical Manager
Kathy Brunelle – Residential Clinical Specialist
Laura McCarriston – Clinical Director
Deanna Marion – Residential Clinical Specialist
Melanie Marino – Residential Administrative Assistant
4
Bottom:
Irene Nikonchuk from the Day Program with Andrew Gianacoplis
John O’Toole from Mammoth Road home gardening
system with a new Rep Payee
• Improved
Increased
ISS
Program Activities with men’s groups and couples group
• Successful Mass
Health and DPH Audits for individuals who lives at NE Pedi
• QUEST 2015 Survey
equaled good results, new and improved quality process and team building
• Implemented the auditProcess
system
for ISS and SL records – supported positive Quest outcomes
•
Implemented
clinical
evaluation
for individuals in day program not served in LL resident services
•
. . . And There’s More!
“The Best Way to
Predict the Future
is to Create it”
• Aaron Nyahn Shared Living Provider honored by DDS
• Derby Party was held at new venue with Emcee Matt Noyes
• GH Manager retreat Duck Tours Trip to Boston
• LeisureLinks debuts, increasing recreational opportunities such as Harlem Globe Trotters and Lowell
Summer Music Series outings
• Seeing even more support from DDS for hospitalizations/hospice/compassionate handling of death
• Increasing public awareness and positive perceptions of LifeLinks/The Arc of Greater Lowell
5
Six Decades of Partners
Moving Forward
Moving Forward
“Quality is
never an accident. It
is always the result
of intelligent effort.”
John Ruskin
At LifeLinks we take tremendous pride
in our proven track record for excellence in
program quality that people with developmental
and intellectual disabilities, and their families, have
come to rely upon. The experience gained over the
past 61 years has been key in helping us to identify
the changing needs within our community and
to develop innovative solutions. As we look to
the future, these are some of the areas we are
exploring to expand our service options
into a wider circle of quality care.
Complementary Services
LifeLinks has offered the Shared Living
residential model since 2000. The many
benefits of this unique service model have been
recognized and often preferred by families, funders,
and individuals. Beginning this year, LifeLinks
expects to broaden this program by extending
Shared Living homes and family life to more
individuals within our service network.
“It’s not about
being the best.
It’s about being
better than
yesterday.”
We believe that we can build
upon services and supports we have
developed for people with intellectual
and developmental disabilities to design new
programming that will further enhance the lives
of those we currently support as well as new
populations. In the coming years we will explore
options for Employment, Adult Day Health,
Adult Family Care and Acquired Brain
Injury services.
6
Shared Living
Autism Services
According to Autism Speaks, “Ten years ago,
autism’s estimated prevalence was 1 in 166.
Today it’s 1 in 68 – an increase of more than
100% in one decade.” Given this dramatic shift,
there is tremendous need for services to support
persons with autism. LifeLinks will investigate
opportunities to create quality programming
for adults and children with autism.
7
2015 Happenings at the “Link”
Danielle Niles and Matt Noyes at The Derby Party
All Aboard the Arc – Lauren Potter
“The difference
between style and
fashion is quality.”
Armani
Jean Phelps, CEO and Pam Anastasti, Board President
at the 60th Annual Meeting
Matt Noyes, Eileen Lee and Carol Midey at the Derby Party
8
Abigail and Tim White with CFO Steve Celi
at the 60th Annual Meeting
Enjoying the beach
60th Anniversary Celebration Cupcakes
Scott McIlvenna and Brian McIlvenna at the Holiday Party
9
“Being the
richest man in the
cemetery doesn’t matter
to me. Going to bed at night
saying we’ve done something
wonderful that’s what
matters to me.”
Steve Jobs
With Sincere Appreciation
Donors
$1000+
Michael Bootle
William & Mary Bootle
Brady Corporation
Eisai USA Foundation, Inc
Enterprise Bank
The Hays Group of NE
Peter V. Lawlor
Long Term Pharmacy Solutions, Inc.
David & Jessica Marventano
Practical Solutions, LLC
Premier Medical Staffing
Robie Properties
Paul & Susan Shearer
StaffLink Limited
$500-$999
AAF CPAs
ADDP
Pamela Anastasi
The Arc of Massachusetts
ARM Consulting, LLC
Bernie & Phyl’s Furniture
Blue Cross Blue Shield of MA
Fred C. Church, Inc.
Nancy Cohen
John Garvey
Green & Massimino, LLC
Home Health VNA Foundation, Inc.
Jeanne d’Arc Credit Union
Leasing Associates Service Inc.
The Lowell Five
Pfizer, Inc.
Jean Phelps*
Mike Reyna
Santander Bank
Geoff & Amy Schembechler
Shields & Co.
Will & Renee Soucy
SteadyCare
Supreme Electrical Service
Chris & Lynn Ware
$100-$499
Advanced Technolgy Marketing, Inc.
Douglas Babbitt*
Diane & Peter Baker*
Sheila Barry
10
*denotes LifeLinks employee
Benevity Community Impact Fund
Carol Anne Bootle
Bridgewell, Inc.
John & Susan Broussard
Anna Bucciarelli
Carolyn Byam
Catherine Campbell
Timothy Besser & Carol Midey*
Alexander & Eunhi Carson
Cotting School, Inc.
Karen Creonte
James & Carol Cullen
Monique Darpoh
Paul L Davies, Architects
Pamela Degou
Vincente & Rena Delgaudio
Carla & Tony Delpapa
Edward DeMeuse
Kathleen DeMeuse
Doyle’s Appliance Repair LLC
Janet Dubner
George & Carol Duncan
Kevin Dwyer
Elaine Farrow
Richard Faucher
Sandra Felch
Robert Fera
Fluor
Carol Fredette
Arthur Garabedian
P & G Gillette Co
Gloves, Cleaners & Safety Products, Inc.
Robert & Carolyn Gregoire
John M. Grosse
John & Janice Guarnieri
Rixon Gutu*
Lawrence Hartnett
Mary Hosford
Jonathan Karanja*
John Kozimor
KPI Solutions Inc.
Maurice La-Garde*
Gregory & Laura Lamarre-Anderson
Earl & Gertrude Landry
Kevin & Patricia Lauziere
James & Suzanne Lovas
Lowell Automatic Transmission
MacCormack Plumbing
Maria Marlowe*
Laura McCarriston*
Linda McLellan
Matthew McNamara
Mill Design Center
Jennie Morris*
Paul T. Murphy, D.M.D.
Richard & Maureen Murray
Alfred & Adrienne Nazzaro
John Norris*
Karl Olsen*
Dennis Page
Parker SPED Team
Chris & Cheryl Perkins
Heike Petermann*
Diane Pommerehn
Providers’ Council
MicheleRobbins*
John Robinson Construction, LLC
Jason Rose
Terri Ryan
Margaret Sarault
James & Judith Seager
Annette Sebukya*
Susan Siopes
Thompson Stephens*
Sandra Tainter
Towers Watson
Chat Tran
United Way Mass Bay & Merrimack Valley
Lee A Vinal, Inc.
Jennifer Wallace
Brian Wyman
Amy Young*
Zaher-Lacouture-Galotta Family Fund
$99 or less
George Ajwala*
Altec, Inc.
Amazon Smile
Robert Anderson
John & Deirdre Anderson
Ebenezer Annan*
Louis & Wendy Axtman
Mohamed Bangura*
Richard, Rita & Leanne Barry
Leon & Aurise Bedard
A Michael Bloom
Linda Cabral Savard
Ronald & Carol Cannistraro
Walter Carty
Jane Castle*
Janet Cathcart
Steve Celi*
Charles Chege*
Albert Cole*
Corrine Comacho Kustka
Evelyn Cournoyer
Melissa Curley*
Monique Darpoh*
Anne David
Timothy & Karen Dellolio
Robert & Theresa Doherty
Edith Doyle
Richard & Claire Dufresne
Urialdo Fernandes
Alison Fitzpatrick
Sheila Flood
Linda Freeman
Joseph Gathira*
Samuel Gicharu*
Marydelfina Gichuhi*
Anna Gutu*
David Halberstadt
Diane Hannagan
Frederick & Georgia Hannagan
Normand & Catherine Hardy
Winifred Hill*
Russell Hoare
Donald & Vanessa Johnson
Melissa & Jeffrey Johnson
Geoffrey Kamau*
Thomas & Nancy Kelly
Warren Kilonzo*
Joseph Kinyua*
Edwin Kiptoo*
Janet Koome*
Kabineh Koroma*
Hazel La-Garde
John & Sandra Lamplough
Emma Leang
Mary Leary
Susan Macchia
John & Janice MacKenzie
Angela Maggiore
Cherry Martin
Camille Matte
James Matu*
Dennis McHugh, Esq.
Scott & Elaine McIlvenna
Richard & Judith McLarney
Elaine Miller*
Julia Mirras
Aline Morris
Humphrey Muchoki*
Harrison Mugo*
Caroline Mugo*
Mercy Mutiso*
Ephraim Muya*
Wanganga Mwaniki*
Goretti Mwihia*
Audrey Nahabedian
Benson Njoroge*
Betty Njoroge*
Carol Nowak
Jane Noyes
Mary Nwokeji*
Othello Nyan*
Adesola Ojudun*
Rhonda & Michelle Pare
Ann Paynter
Louise Pelletier
June Pennachi
Robert Pica
Barbara Pofcher
Jayne Rachier*
Roland & Janile Ravenelle
Debra Reynolds*
Mark & Renee Romanowsky, MDPC
Judy Salkovitz
Russell Shaw
Molly Sheehan*
Patricia Sicard*
Jean Simmons
Rebecca Smith*
Gail Stoecker
Ronald & Ellen Sturtevant
George & Carol Sullivan
Chad & Rachel Sullivan*
Michael & Susan Sutton
Patricia Terrazzano
Towne Line Tire Corp
David & Ann Trainor
Dolores Trowbridge
Doris Tucker*
United Way of Greater Portland
Arthur Vaccaro
Village Electric
Rachel Vondal
Jean & Gene Walsh
Simon Waruhiu*
Mary Welch
Pamela Westbrook
Rosaline Willie-Bonglo*
Emile Worley*
RichardZuvaradoka*
Tributes
Donations Made in Memory of:
Danny Butler
David A Byam, II
Ted Cannistraro
Christopher Cournoyer
Janis Dellolio
Jeanne Dufresne
Ruthy Dupuis
Harriette Farrington
Davey Farrow
Cleo Fredette
Helene Gilbert
Julia Hartnett
Alma & Wallace Hoare
Vernon Kazarosian
Mary Fran Line
John McLellan
Ann Paynter
Joe Pennachi
Will Pofcher
Sean Queen
Benjamin & Rebecca Sandler
Joseph Sullivan
Lorraine E Sullivan
Michael Terrazzano
Marie S Vaccaro
Joette Wallace
Carol & Walter Wojcik
Donations Made in Honor of:
Lisa Bedard
Nancy Bruce
Wilbur Bruce Jr.
Mark Bucciarelli
Patti DeMeuse
Peter Faucher
Kevin Garvey
Steve & Paulette Geoffroy
Jeffrey Hannagan
Peter & Loyce Lawlor
Robin MacKenzie
Daniel Magoon
Scott McIlvenna
Donna Niven
George Sarault
Kelly Trainor
James Vincuilla
11
LifeLinks
Board of Directors
Management Team
Pamela Anastasi, President
Jean M. Phelps – Chief Executive Officer
Stephen Celi – Chief Financial Officer
Carol Midey – Director, Program Services
Rebecca Rausa – Director, Human Resources
Angela Otieno – Director, Residential Services
Shawn Nault – Director, Day Habilitation Services
Amy Young – Director, Family Support Services
Laura McCarriston – Clinical Director
John Norris – Director, Community Services
Enterprise Bank
Timothy White, Vice President
Shields & Co, Inc.
Steven D. Geoffroy, Secretary
Long Term Pharmacy Solutions, Inc.
James G. Cullen, Treasurer
James G. Cullen, CPA
––––––––––––––––––––––––
Anna Bucciarelli
Parent Advocate
Donna Deveau
Home Health Foundation
Patrick Kimera
Human Rights Committee
Paul Shearer, Chairperson
Gerry Loiselle
Deirdre Anderson
Jay Lee
Kim Kelly
KPI Solutions, Inc.
Programs & Services
Peter V. Lawlor
Day Habilitation Program
Residential Services
Shared Living Program
Independent Living Services
Family Support Center
Representative Payee Services
Law Offices of Peter V Lawlor, LLC
Robert MacCormack
MacCormack Plumbing, Inc.
Marybeth Massimino
Green & Massimino CPA, LLC
Gary Reese
Amesbury Public Schools
Will Soucy
Soucy Industries
Pär South
StaffLink, LTD
12
Left to right: Pär South, Patrick Kimera, Gary Reese, Pam Anastasi, Bob
MacCormack, Marybeth Massimino, Steve Geoffroy, Will Soucy. Missing from
photo: Tim White, Donna Deveau, Jim Cullen, Anna Bucciarelli and Peter Lawlor
LifeLinks
Inc.
Linking lives to opportunity since 1954
285 Mill Road • Chelmsford, MA 01824
tel 978.349.3000 • fax 978.453.7077 • www.lifelinksinc.net
Special Thanks to our LifeLinks’ Artists – front Thomas Athanas, and back Richard Calabro.