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LETTER FROM THE DIRECTOR W ell, here we go – off and running in a brand-new year, with January already down to its last few days! This issue of the GPWA Times magazine, the seventh, will debut in London January 27th at the International Gaming Expo, which brings together the ICE and ICEi exhibitions under one new acronym – IGE. We’ll be attending, and we hope to see you there, too. GPWA Executive Director: Michael Corfman Marketing Director: Andrea Mullaney Program Manager: Steven Corfman Program Coordinator: Teresa Adam Senior Account Manager: Rebecca Liggero Account Manager: Eric Almquist GPWA Times Magazine Managing Editor: Vin Narayanan Senior Editor: Gary Trask Associate Editor: Dan Igo Copy Chief: Bill Riley Designer: George Choi Advertising We think you’ll enjoy the “2008 Year in Review” piece, especially because it’s not just any old end-of-the-year rehash, but Rebecca Liggero’s up-close and personal “social review” of her professional networking encounters with online gambling’s movers and shakers at some of the world’s most sophisticated business venues, including the hallowed halls of Amsterdam’s Casa del Rosa. We also have in this issue interviews with seven of the best affiliate managers in the business and the longest affiliate interview we’ve ever published. To advertise in the GPWA Times, please e-mail: [email protected] Subscriptions Our cover story takes an entertaining look at the brilliant method behind the off-the-wall madness at Paddy Power. Their frequently controversial but always astute branding and marketing strategies have been responsible for their rapid expansion, in author Gary Trask’s words, “from street bookie to major player in the world of Internet gambling.” The Paddy Power story is a classic example of what can happen when you’re not afraid to take chances. To subscribe to the GPWA Times, simply register at gpwa.org and provide your mailing address. It’s FREE! ISSN 1941-9872 GPWA Times | Table of Contents Finally, don’t miss the thought-provoking sample of GPWA forum posts. They convey the agonized concerns and raw emotions that so many of our friends and colleagues are currently experiencing as we all try to make sense of the worldwide economic turmoil and share strategies for coping with the uncertainty. One thing I can tell you for sure: Crises come and go, but the GPWA is here to stay, and is here for you. Sincerely, Michael A. Corfman GPWA Executive Director 12 Rebecca’s Year in Review Take a month-by-month ride with the GPWA’s Rebecca Liggero as she crosses the globe and recaps all of the big iGaming events and parties she and her camera attended during 2008. 34 Inside the Mind of a Gambling Affiliate Steve Nickoloff explains how he got into the affiliate marketing business and how he has made it a permanent source of income. 38 Cover Story: Behind the Curtain at Paddy Power The Irish bookmaker has made a science out of pushing the envelope when it comes to marketing its brand and the result has made a lot of people laugh, even more people angry and the company a lot of money. 56 Affiliate Manager Interviews Get up-close and personal with seven affiliate managers who tell you how they got into the business, reveal their industry secrets and tell you things about themselves that nobody else knows. 70 Eight Mistakes Made by Poker Affiliates Renowned poker affiliate Jeremy Enke gives us the most common pitfalls that curb the growth of beginner entrepreneurs in the poker side of the business. 72 J. Todd’s Wall of Shame The outspoken APCW Executive Director unveils the inaugural class of his Online Gaming Wall of Shame, which is sure to include a name or two of some people who drew your ire in the past year. DEPARTMENTS 6 8 10 30 48 52 54 69 Webmaster News By the Numbers Cartoon Caption Contest Event Calendar GPWA Sponsors GPWA Seal of Approval Program From the Forums Affiliate Guard Dog Hits & Misses On NetEntertainment network! Special commission deal for promoting this brand! Email us for more information. os r u E 7 7 7 o t p u s u 100% bon www.CasinoClub.com www.PokerKings.com www.CasinoClubPoker.com WEBMASTER NEWS “I think it’s extraordinary that a major global company should seek, at this time, to prom ote gambling on its Internet site.” - Peter Kilfoyl e, former U.K. Labor defense minist er, after Goog le decided to allo w gambling ad s. (Scotsman UK ) Q Norway passes its own version of the UIGEA T he Norwegian parliament passed a proposal in December that mimics the Unlawful Internet Gambling Enforcement Act that the U.S. adopted in 2006. The Norwegian measure bans financial transactions between the nation’s residents and online gambling operators. It is unlikely the ban will go into effect until mid-2009 at the earliest as regulatory drafting is still required. S E L B A T UO “It would be like waving a re d flag to a bull.” - Shadow Fina nce Minister Bob Richards on w hat it would be doing to U.S. like authorities if Bermuda embraced Inter net gambling. Also like the situation in the U.S., Norway’s Financial Services Association and other financial institutions are questioning how the enforcement of the ban will work. But Rolf Sims, a legal adviser to Norway’s Ministry of Culture, told Reuters in October of 2007 that the reason was because of the growing public backlash against gambling in Norway. “The anti-gambling lobby has got the wind in its sails,” Sims said. “It would be political suicide for any government minister to suggest legalizing gambling.” Banks given until Dec. 2009 to comply with UIGEA T he U.S. Department of Treasury and Federal Reserve announced a joint rule in November to implement and enforce the Unlawful Internet Gambling Enforcement Act. The rule relies on financial institutions performing due diligence on corporate customers to ensure they’re not processing online gambling transactions. American financial institutions have been given until Dec. 1, 2009 to comply with the regulations designed to block online gambling transactions, including those made through credit cards, electronic funds transfers, and checks. The rule went into effect Jan. 19, 2009. “For purposes of the rule, unlawful Inter“One of the net gambling generchallenges that has ally would cover the making of a bet or waplagued the casino ger that involves use of industry for a long the Internet and that is time is that we spend unlawful under any apmoney like drunken plicable federal or state law in the jurisdiction sailors.” where the bet or wager - Gary Loveman (above), chairman is initiated, received, or and chief executive of Harrah’s otherwise made,” the Entertainment Inc. Treasury Department said in a statement. GPWA Times | Webmaster News The amendment was first proposed back in 2007 and at that time it was reported the reason for the proposal was not to protect Norwegian problem gamblers, but to protect government-owned Norske Tipping, the country’s land-based agent for lottery, sports, and instagames. According to the final rule published by the Treasury Department, during the public comment period of the proposed UIGEA rule, “about 20 commenters, almost all of them depository institutions, noted that notwithstanding the Agencies’ efforts to craft a reasonable rule, the proposed regulation would be unduly burdensome and would result in compliance costs greater than any offsetting societal benefits. “Several of these commenters stated that the rule would adversely affect the competitiveness of the U.S. payments system, and that the Agencies should be cognizant of the potential for the Act and similar laws to cumulatively cause capital flight and erode the U.S. dollar’s status as the world’s reserve currency.” The Treasury Department says the comments were taken into consideration, but says it believes “that flexible, risk-based due diligence procedures at account opening, such as those set out in the final rule, present the best option for balancing these two interests.” Microgaming withdraws from U.S. P opular online gambling software provider Microgaming stopped accepting new U.S. registrations in November. The decision to stop accepting U.S. players came in the wake of a ruling by a Kentucky judge that gave the software provider 30 days to block access to Kentucky residents or forfeit their domain to the government of Kentucky. Microgaming was one of the 141 online gambling sites that was subjected to a seizure order approved by Judge Thomas Wingate. But Wingate’s ruling has been blocked until a three-judge panel has ruled on an appeal filed by Internet gaming firms and trade groups. The decision, which was expected in January, had not been handed down as of press time. Kentucky first moved to seize the 141 online gambling domains in late September. The list of sites targeted was “developed by attorneys (conducting the investigation) and are sites where people from Kentucky, using Kentucky addresses, were able to place bets,” said Jennifer Brislin, communications director for the Justice and Public Safety Cabinet, which filed the lawsuit on behalf of the government. “We’re hopeful that, in the fullness of time, the new [Obam a] administration w ill take steps to re gulate [Internet gambl ing].” - PartyGaming Ch ief Executive Jim Ryan after his com pany reported a 15 percent fall in poker revenues in November. “’There have been projections circulated on the Hill that it can raise billions of dollars in new federal revenue, so we can expect that the whole issue of Internet gambling will be front and center in the next Congress.” - Frank Fahrenkopf (right), American Gaming Association president and CEO. The targeted domains are held by a mix of domestic and international registrars, Brislin added. Among the sites targeted by Kentucky are PokerStars, Full Tilt Poker, Absolute Poker, Bodog, and Slotocash. “Our end game is to stop that activity (gambling) within Kentucky,” Brislin said. “We have no interest to shut it down elsewhere in the country or worldwide.” In October, Wingate ruled in favor of Kentucky. In his ruling, he said that if the 141 sites “reasonably established to the satisfaction of Kentucky’s Justice and Safety Cabinet or this Court that such geographical blocks are operaI spent it tional (within 30 days), (they) shall be “I blew it. t things relieved from the effects of the Seizure on differen different order and from any further proceedings — drugs, in the instant civil forfeiture action.” stuff.” Visit GPWA.org for the latest developments on the Kentucky domains case. “The authors and supporters o f the law are happy w ith this definition, be cause it puts the fi nancial institutions in the position of w anting to throw up the ir hands and say this isn’t worth it.” - iMEGA Chai rman and CE O Joe Brennan Jr. af ter the U.S. De partment of Treasury an d Federal Rese rve announced its final joint rule implement an to d enforce the UIGEA. hen asked by e Dennis w 0 - Jacquelin the $27,00 ith t she did w est W in e police wha m ga om a poker she stole fr Virginia. Webmaster News | GPWA Times BY THE NUMBERS 706% The increase in poker revenues for Asian Logic during the first half of 2008 as compared to 2007. 8 The number of years Hong Kong’s Tam Chi-wai was sentenced in jail for after being charged with operating an online gambling network. Chi-wai was also fined $3 million. 9.3% The percentage of 8,000 U.K. adults who said in a survey that they had participated in at least one form of remote gambling in the previous month. This figure was 8.8% in 2007 and 7.2% in 2006. 9.5% The percentage that the European online poker market is expected to increase in 2008, according to a study by Marco Felice Baranzelli. 20.6% The increase in gross gaming revenues for bwin during the first nine months of 2008 as compared to 2007. 25% The percentage of bingo players who said that they would leave their partner if they hit a jackpot of more than €25,000, according to a study by Mecca Bingo. $286,440 The amount Korean baseball player-turnedTV show host Kang Byung-kyu admitted to losing while gambling on an Internet site that broadcast Baccarat games live from the Philippines. 51% $164 million The percentage of the Asia-Pacific Internet population that visited gaming sites in August, 2008, according to comSCORE. The amount of money Australians lost playing gaming machines in the month of October, according to the Office of Liquor, Gaming and Racing. 13.2% The percentage that the U.S. online poker market is expected to decline in 2008, according to a study by Marco Felice Baranzelli. 16% The predicted growth of Internet advertising in the next year, according to the European Interactive Advertising Association, which noted 31 percent of advertisers claim their use of TV ads is decreasing. GPWA Times | By the Numbers $687,000 69% The percentage of men who said they could not live without the Internet, according to report by Break Media The amount of a poker pot won by Phil Ivey at Full Tilt in October. The poker room claims this is the largest online poker hand. $120 million The amount of gambling revenues expected in Poland by 2012. | GPWA Times 10 CAPTION CONTEST | What’s the punch line? This month’s Caption Contest cartoon shows an anxious affiliate waiting patiently by his mailbox for his local postal worker to deliver a payment only to be left emptyhanded…again! What’s going through the mind of this suddenly sullen affiliate? We’re leaving that up to you. Head to the GPWA Forums and submit your most creative and witty caption for this cartoon. We’ll see which one makes us laugh the loudest and the winner will receive an iGaming Business Directory. To enter visit the forum section at GPWA.org. Drawing by Ben Riley, www.themidlands.net GPWA Times | Caption Contest 12 GPWA Times | Rebecca’s 2008 Year in Review 13 Rebecca’s 2008 Year in Review | GPWA Times 14 GPWA Times | Rebecca’s 2008 Year in Review 15 Rebecca’s 2008 Year in Review | GPWA Times 16 GPWA Times | Rebecca’s 2008 Year in Review 17 Rebecca’s 2008 Year in Review | GPWA Times 18 GPWA Times | Rebecca’s 2008 Year in Review 19 Rebecca’s 2008 Year in Review | GPWA Times 20 GPWA Times | Rebecca’s 2008 Year in Review 21 Rebecca’s 2008 Year in Review | GPWA Times 22 GPWA Times | 23 Rebecca’s 2008 Year in Review | GPWA Times 24 GPWA Times | 25 25 Rebecca’s 2008 Year in Review | GPWA Times 26 GPWA Times | Rebecca’s 2008 Year in Review 27 Rebecca’s 2008 Year in Review | GPWA Times 30 2009 Event Calendar (For full details, visit gpwa.org/conferences) January 2009 March 2009 Jan 11-13 Mar 4 – 5 Affiliate Summit West 2009 Rio All-Suite Hotel & Casino Las Vegas, Nevada affiliatesummit.com Bet Markets Messe Vienna Vienna, Austria bet-markets.com Jan 14 Mar 30-31 GPWA Conference @ Affiliate Summit LasVegas Stratosphere Las Vegas Casino Hotel & Tower Las Vegas, Nevada gpwaconference.com CAC Amsterdam NH Grand Krasnapolsky Hotel Amsterdam, The Netherlands casinoaffiliateconvention.com Jan 26 Mar 30-31 International Casino Conference (ICC) Earls Court Exhibition Center London, United Kingdom internationalcasinoconference.co.uk GPWA Conference @ CAC Amsterdam NH Grand Krasnapolsky Hotel Amsterdam, The Netherlands gpwaconference.com Jan 26 October 2009 The Betting Show National Exhibition Center, Hall 9 Birmingham, United Kingdom bettingshow.com November 2009 Nov 17-19 G2E 2009 Las Vegas Convention Center Las Vegas, Nevada globalgamingexpo.com Nov 24-25 Affilicon Fall 2009 Israel affilicon.com June 2009 Combating Cybercrime in Betting and Gaming 2009 Earls Court Exhibition Center London, United Kingdom combatingcybercrime.co.uk Jan 27–29 International Gaming Expo (IGE) (Incorporating ICE and ICEi) Earls Court Exhibition Center London, United Kingdom ige-exhibition.com Jan 29-Feb 1 CAP Euro London 2009 Novotel London West London, United Kingdom capeuro.com February 2009 Feb 24–26 Asian i-Gaming Congress and Expo (AiG) Venetian Casino and Resort Macau, China aigcongress.com GPWA Times | 2009 Event Calendar June 1-2 Affilicon Conference & Exhibition Avenue Convention Center Airport City, Israel affilicon.com August 2009 Aug 9-11 Affiliate Summit East New York, New York affiliatesummit.com September 2009 Sept 15-17 EiG 2009 Copenhagen, Denmark CAC Moscow Holiday Inn Lesnaya Moscow Moscow, Russia casinoaffiliateconvention.com Clip & Save CHECKING YOUR SEO RANKINGS WE KNOW YOU WE ARE YOU CASINO AFFILIATE CONVENTION MARCH 30 - APRIL 1, 2009 AMSTERDAM WWW .CAC2009. COM Earls Court | London | 27th - 29th January www.ige-exhibition.com First Choice For Gaming When over 200 of the gaming industry's most respected manufacturers launch in excess of 2,000 products at the same expo, you know that it’s an event which means business. Be part of the experience 2009 will see ICE and ICEi incorporated under the International Gaming Expo umbrella brand - the largest and most comprehensive gaming exhibition in the world. www.ige-exhibition.com ADVERTISEMENT Gaming giant cites IGE as the ‘most important exhibition of the year’ Novomatic takes top slot AGI’s Novomatic brand – company philosophy ‘Novomatic leads, others follow’ – sits at the top table of major industry players within IGE. The company has a hugely impressive 1,116 square metre [12,009sq.ft] stand (the largest within the exhibition); space which it intends to use to good effect. The company confirmed: “Details are being kept under wraps until the show opens its doors but it is certain that aficionados of multi-player games, operators and their guests alike, will see a whole new arena of gaming possibilities from Novomatic.” ADVERTISEMENT In addition to Novomatic, the 2009 ‘big league’ of exhibitors comprises IGT–Europe, Astra Games, TCS John Huxley, WMS Gaming, Atronic International, Aristocrat Technologies, Amatic Industries and APEX Gaming – all with stands in excess of 300sqm [3,228sq.ft]. Also firmly on the radar of show visitors with stands of 200sqm [2,152sq. ft] and above are Alfastreet, Casino Technology, Recreativos Franco, Barcrest Group, XtalE, Merkur Gaming, Bally Technologies, Gold Club, Games Warehouse, Inspired Gaming, Elektroncek, Gaming Partners International and Unidesa-Cirsa Group. These are joined by a further 32 companies with 100sqm-plus [1,076sq. ft+] displays. First time exhibitors Earls Court, London, UK www.ige-exhibition.com Growing sectors An important subset of the International Gaming Expo, the remote gaming dedicated ICEi sector will include 90 exhibitors drawn from 25 sovereign jurisdictions, 35 of which are making their first ever appearance. ICEi floorspace has grown by more than 40 per cent yearon-year to over 2,750sqm [29,590sq.ft] and now constitutes around 14 per cent of the entire show. Adding to the pre-existing casino (ICE) and remote gaming (ICEi) components, the introduction of soft gaming, lottery, betting and other gambling and wagering disciplines has formed the umbrella ‘International Gaming Expo’ which weighs in at a colossal 20,000sqm [215,200sq.ft] of net floor space. Pre-registration spike for IGE The response to IGE, which gives visitors access to the universe of gaming equipment, systems and platforms all in a single location, has been highly encouraging with the level of preregistration up 34.1 per cent compared with the same stage 12 months ago. The data confirms the value of creating what is the most complete gaming exhibition on the calendar. ‘The biggest and most important exhibition that we attend each year, a vital part of our commercial strategy’ is how Jens Halle, managing director of Austrian Gaming Industries GmbH, chose to preview London’s forthcoming International Gaming Expo (incorporating ICE and ICEi) which will host more than 300 companies from 48 nations across January 27th–29th at the Earls Court Exhibition Centre. IGE also serves as a vital market place for small to medium size enterprises (SME’s) which use the exhibition as a platform to launch their innovations to an international audience of buyers. Many of the SME’s are amongst the 72 organisations that will be making their debut appearance at the London show. Drawn from a total of 27 countries, the debutantes bring a fresh approach and perspective on the gaming industry, helping to sustain the exhibition’s reputation for being a dynamic and commercial market place to source new products of which an estimated 2,000 are launched each year at show. The list of IGE first-timers includes renowned industry names, as well as those looking to make a big impression with their maiden appearance by taking significant stands. Those with 50sqm [538sq.ft] or more include Alsart (Russia), Cryptologic (Canada), Intervision Marketing (Cyprus), WorldMatch (Malta), Synot (Czech Republic), Hydako (Korea), Intel Corporation (USA), Ivobank (UK) and Shock Machine México. Taiwan leads international list Outside of the host nation, the United Kingdom, Taiwan is represented by the biggest number of exhibitors (20), followed by the USA (18), Malta (17) and Italy (14). Austria has 12, whilst Canada, Germany, Netherlands, Spain and Slovenia all have 10 and Sweden nine. Korea has five, Belgium, Latvia, Russia and Serbia each have four, Bulgaria, Cyprus, Denmark, France, Ireland, Isle of Man, Israel, Japan and Poland are all on three and the Czech Republic, Romania, South Africa, Ukraine and the Virgin Islands each have two exhibitors. The remaining contingent, drawn from Alderney, Antigua, Argentina, Belarus, Costa Rica, Croatia, Estonia, Gibraltar, Hong Kong, Hungary, Iceland, India, Jersey, Mexico, Portugal, Slovakia and the United Arab Emirates, takes IGE’s tally of represented countries to 48 – the most international make-up in the history of the London Show. All details correct as at 5 December 2008 and subject to amends and alterations made by show organisers, Clarion Gaming, in the lead-up to the show. For up to date exhibitor lists, floor plans, the latest show news, travel and accommodation and FREE entry badge registration, visit www.ige-exhibition.com. 34 INTERVIEW WITH Steve Nickoloff | GFPC WHAT MAKES GFPC TICK? Honesty, hard work, and a lot of positive thinking You bring in an interesting breadth of experience to your work as a poker affiliate. One of the jobs that you’ve held is promoting live poker. What exactly did you do? Good question. Originally my girlfriend and I used to play poker in pubs/bars in the city with a group known as the Red Hot Poker Tour. We also played at a place called Hurricanes and we developed some good friendships along the way. During this time one of the guys who ran some of the events at Hurricanes asked me if I would like to get into business to run live games for bars across the city. I agreed right away and thought it was a terrific idea. We purchased all kinds of poker chips, tables, and cards for these events, as our goal was to do many throughout the week. We successfully started out doing them, and yes, we had a great time. We met some new people and had a lot of fun. The bars loved it, as it brought clients, and we learned a lot. However it was a hard sell, and both my partner and I had conflicting ideas, so we decided to sever our business relationship. It was at this moment I decided to get into online affiliating, which I wanted to combine with the live events we were doing. How important are private freerolls for your business? Freerolls are of huge importance, maybe not like three or four years ago, but they help with conversions. Let’s face it: freerolls are all over the net, and a player does not need to deposit to play in one. But for us, we like to have a close community of active members who play frequently. Freerolls keep them involved and playing. I have mostly done freerolls with no add-ons, but I think the addons are better because they tend to attract more quality-type players who are willing to invest a little money. Players who deposit and pay a little for a game play much better in my opinion. *Due to space constraints, we could not print this interview in its entirety. Read complete text at gpwa.org. GPWA Times | GPWA Affiliate Interview Can a poker affiliate survive without offering rakeback? Or has it become such an industry standard that you have to offer it? Well, this is a question that’s hard for me to answer. A lot of people will say rakeback is a must. However it takes a great deal of time to develop in that niche. You need a large number of players who are what they call “whales” in order to make something from it. We have players who asked for rakeback so we decided to try it. We spend a great deal of time listening to our players and will do everything we can to keep them with us. Rakeback is just one area, but we are still new to it, so time will tell. What is the most important factor for you in choosing a poker affiliate program to work with? To answer this with one word, “Honesty.” I want to work with affiliate sites that are truthful and ethical and do what they say they will do. Along the way I have had my share of not getting paid for one reason or another. I am sure from my forum posts you will all know when it happens to me. LOL. Seriously, when a site declares they will honor payment, that promise simply must be kept. Your word is your honor. I always like to follow this in my life. When I say I will do something I do it. So it’s my hope always to deal with ethical affiliate sites that are honest and pay their affiliates. I also like affiliate managers who can communicate daily with me, and share ideas to help our relationship grow. In all my dealings it’s the affiliate managers I contact daily who bring the most rewards. We can work together easily and have better success. One of these affiliate managers will email me every day and always is there day or night, willing to help at any time. I appreciate this a lot. Timely payments and good stats are a must. I like to see how my campaigns are going daily, so daily updates are crucial for me. Good marketing banners and reviews are also important. How much time does it take to keep your site updated? Do you use a content management system to manage your site? Updating my site takes time. When I started I didn’t even know how to cut and paste. Literally. I read a post from a fellow affiliate I think on one of the forums who said the same thing, and I was like yes, that’s me! But now it takes a few hours each day. I have to do security checks on players who sign up for no-deposit deals. Check ID, IP’s and cross reference this. Plus send test quizzes and verify if they are real players. And qualify for my promotions. Plus I update links, articles, and blog now. Along with add/remove sites and adding new content. So I would say a good 10 hours a day on all aspects of this. Plus I now spend a lot of time on forums learning and sharing ideas, here at GPWA and PAL. I spend four to six hours a day here and there. I love it. I use Joomla right now because it gives me flexibility. It’s all right, and I have added many extensions and modules. I work around things. But I do want to create my own CMS. This is why I hired two programmers to develop a new Poker/ Casino CMS with auto updates. This will save on time and effort. All that is needed is content, and it would be so easy to add on many sites. They have been working on this for months now. For new affiliates Joomla is the way to go. Easy to learn and free. What do your friends and family think of your work as an affiliate? Well, to be honest, they have no clue how it works. My dad thinks I am gambling all the time and I try to tell him, “No, Dad, I am not a player, I am like the house.” I explain how it works, but he refuses to understand. My siblings don’t really ask too much about it. My friends all think it’s pretty interesting. I always help them out, since many are players themselves. But of course along the way some friends were envious and thought I was making tons of cash and not sharing it. I can say this: you do know who your friends are when you get into this industry. The ones who help out and show interest are great, since I need a sounding board a lot of the time. And my girlfriend does get sick of hearing me every day say the same things over and over. So I have a few friends who give ideas and share opinions. Mostly positive so far. And I have developed tons of online friends and associates now who are good influences. I will eventually get my dad to understand I am not gambling. I hardly even play myself as I do not have time. I must not forget my cats. I love my cats! I have six with me at all times. They are like my kids in some ways. Most of the time they are unhappy when I am occupied with business and will do anything to get my attention. And they’ll jump on the computer keyboard and turn off the machine when I leave it for a few minutes. I have to be careful -- LOL. 35 Steve, with his girlfriend Pia What advice can you offer people who are just starting up in the industry? Wow, a loaded If you had to pick five keys to success as an affiliate, what would they be and why? question. So much to say on this. I guess the very first thing that sticks out in my mind is do not choose CPA. I know many new affiliates will think of the money they can make fast, but don’t get trapped like I did. Stick to rev share, and hybrid deals. Have a plan to start with, whom you want to cater to. Devise a strategy and target them. Along the way be flexible to make changes when needed. Not everything will work the first time; you need to be open minded. Be honest. Don’t try and pass one over another affiliate or affiliate manager. We have heard it all. Be honest and always show respect in your dealings. At times it can be frustrating, and if it’s too much take time off. I did, when I dealt in a live casino. I needed a break, and I came back with more motivation and dedication. It also is good to dream. I mean really dream of what you want, how you want it, and never stop thinking about that dream. If you don’t give up I do believe dreams come true. Don’t set time limits on goals. Just let them happen. These are only a few points, but ones that are important to me. Be Organized - It’s a big job to take on to be successful. So you must organize your time and set priorities to get things done daily. City currently residing in: Toronto, Ontario, Canada Age: 38 Be Open Minded - I think it’s good to be open to new ideas, as you may have to step out of your comfort zone once in awhile. As you learn ways to be a successful affiliate you may not be used to certain ways of thinking. Just go with the flow. Soak in all the information you can and use what works. Favorite food: Rotties (my friend Ozzy makes the best homemade ones) Engage in Networking - It’s crucial to network and build valuable relationships with your peers and contacts, whether they be players, other affiliates, or affiliate managers. You have to join discussion groups, attend conferences. You will then get known and people will trust you more once they get to know you and put a face to you. This will take time, but it is an important goal to achieve. Working with other successful affiliates who can help you build your own network is the key here. Site: getfreepokercash.com One book everyone must read: The Secret by Rhonda Byrne In progress: getfreepokercash.net raiseyourpokercareer.com livefreerolls.ca GPWA Affiliate Interview | GPWA Times 36 Be Goal Oriented - Similar to dreaming (see above), I think you have to set goals, certain places you want to be and things you want to achieve. Again, no time limits need to be used, but just thinking about your goals and working on them every day will help you get there. Write them down, think about them, and go over them from time to time. Maybe they will slightly change from time to time or you will have more or less over time. It’s still important to work toward something. Think about it constantly. What’s your favorite vacation spot? And why? Well, I love Cuba. I have been there many times. Such good times there. But in my heart I will always love Uruguay. It’s a small Spanish country underneath Brazil beside Argentina. When I was younger I lived there for six months and worked on a chicken farm with a host family. Then I worked building a greenhouse. It was my first travel experience, and I will never forget it. I went back one more time a couple years later and stayed one month. I love Uruguay and I dream about that country so much all the time. The food, the people, the dance, the music. Everything about it is me. I felt so alive when I lived there. I would seriously love to buy a house there and live there six months of the year. I can’t wait to go back. For me it’s more of a perfect way of life rather than just a vacation, so I would consider it a permanent vacation spot for me. What is your favorite movie? Easy!!! “Cool If you were casting a movie (with yourself in the starring role), who would play your romantic interest? And why? Well, another easy answer. Pia is my woman now! I could not dream of having another romantic interest, as she is everything a man could ask for. She’s just simply perfect for me and I doubt anyone could fill her role. She’s all mine and I am all hers. Plus she is good at acting! I mean acting out! When I spend too much time on this affiliate business. I will leave it to your imagination what she acts out about. And finally, what are three things that nobody knows about you? First thing is Pia and I have a dream to get married on 10-10-10. That’s October 10th, 2010. And our wedding will be revolved around a poker theme. She’s actually doing all sorts of designs for tables, making our own custom cards and all sorts of things. We plan on having a poker tournament for all the people in attendance. After the big ceremony, that is, with live dealers and hopefully a professional player to be a guest speaker. This is how we met the first time, and we want to tie the knot the same way. Second, at one point I had 16 cats. I had saved the lives of two mother cats from the winter cold, and they were pregnant. They were also only kittens it seemed. During birth I had to help them, by pulling the kittens out. One of them was really sick. I spent days with no sleep nursing them back to health. Then the other one had kittens a month later. Create Your Own Positive Energy - This is one area where I am lacking, but I am working on it. The idea is to constantly think of everything and everyone around you as being positive. Like a positive force. When you feel good about yourself, and everyone around you, you attract success. I see this all the time. People who are positive and make positives out of just about anything can really do well. Take all failures as nonfailures; think of them as a signal to change gears in your approach. Example: one month I had no sign-ups. I decided to use positive energy as a tool, and changed some things. The following month I had 50 sign-ups. I just constantly thought positive. I believe it works. Hand Luke” with Paul Newman, a legend. I’ve admired Paul Newman going back to when I was a child. He had so much charisma and to me was a real man. He had great personality, and his acting was fabulous. Incidently this movie was a favorite of my mother and my brother as well. For some reason we all loved this movie so much and watched it several times. My mom and brother are no longer with us and neither is Paul Newman, but I still watch the movie, and I think of them and have fond memories. I imagine them being with Paul now!! Plus the movie had a wonderful storyline for its time. A must see for anyone. The dialogue is wonderful. How long did it take for you to start earning money? For me it was fluctuating. I started If you could have one “super power,” what would it be? And why? For me this is inter- Now I only have six cats, found homes for the other kittens, kept four, and one of them died outside from an unknown cause. I love cats so much. They have been a part of my life since I was a child. I just can’t live without a few cats around. The six I have now are like my own kids!!! I feed them better than I feed myself. making money after two months. Then for several months not that much. Then at six months again I did well. And then for a few months back to almost nothing. This is where I decided to take a break. I worked as a dealer and got out and talked to people who are involved in this industry. I learned everything I could about live casino structures, and how players view online gambling. One of the best things I did. Now I have a renewed focus, and the revenue is coming in again. I still have a long way to go, but I have decided to branch out and build a network of sites. I hope it pays off. esting to answer. Not a typical reply, I gather. But I would say “Complete Empathy.” I think this would be such a super power and would help many lives get better. The fact is too many people are selfish and harmful and nonforgiving. Heck, I have been all those things at times, but one thing I always had was empathy. I wish I had complete empathy. I feel this would take me to the next level of self-awareness and help me grow more than even I realize as a human being. If everyone was like this our world would be a truly better place to live. If we could feel what everyone was feeling and use this to help out one another we could accomplish so much. Third. This more or less revolves around goals. I would like to become wealthy, and very comfortable in life. For my own pleasure, yes, I must admit, but also to be able to help others. I would like to open a foundation of some sort under maybe my family name in honor of my mother and brother. I would like to have this foundation help the neediest of the neediest in the world. Similar to what Barry Greenstein does in a way. But I would like to travel to every country in the world, or as many as possible, and help at least one person who is in despair. A dream I have!! GPWA Times | GPWA Affiliate Interview Same problems more or less, but this was a wild cat. I had to wear oven gloves. The eyes of one of the kittens were not opening due to some problem. So I used an old trick: a tea bag placed on the eyes. And they finally opened. 39 CHEEKY POWER It doesn’t matter if you’re the Church, the elderly or the President-elect. Anyone or anything is fair game for Paddy Power, the madcap Irish bookmaker that is reaping the profits of its marketing philosophy of offering odds on virtually anything under the sun. By Gary Trask Paddy Power meets the press in St. Peter’s Square. All photos courtesy | ofGPWA Paddy Times Power. 40 April Fool’s Day 2006: Paddy Power sponsors the world’s biggest Strip Poker Tournament. N obody knows when the next risqué marketing idea for bookmaking giant Paddy Power will take place. We do, however, have a pretty good idea as to where the concept will be generated. “Why, in the pub, of course,” laughs the affable Mr. Paddy Power himself, the 34year-old head of communications for the company he shares a name with. “That’s where most of the good stuff comes from. It’s where everyone is relaxed and no idea is too silly. And I have always found that from the silly ideas, the great ones grow.” Now, we must caution that your definition of a “great idea” may differ greatly from that of Paddy Power’s. For instance, if you’re offended by the concept of organizing the world’s largest strip poker tournament, or find it appalling that a couple of Irishmen would literally set up shop in St. Peter’s Square to take wagers on who GPWA Times | Cheeky Power will be the successor to Pope John Paul II, you’re simply not the demographic that Paddy Power is focused on. “The whole point of all the crazy stuff we do is to make people laugh,” explains Mr. Power, who has worked in his family’s business since he was a young boy marking the boards inside the betting shops spread around Ireland. “And usually when someone is laughing there’s someone else on the other side of the room that’s offended. That’s just the way of the world. And quite simply, those that are offended by our humor aren’t going to be our customers anyway.” Entertainers, not bookies Paddy Power has been both offending people and making them laugh for the better part of two decades. The company was founded in 1988 when three existing Irish bookmakers merged. Since that time the company has grown exponentially. There are currently 119 betting shops located across Ireland, Northern Ireland, and the U.K. It employs 1,700 people – with more than 160 of them working strictly on the online side of the business (not including IT support) – and in November it reported to shareholders that it was on track to record operating profits of around €75 million in 2007, an increase from €45.5 million in 2006 and €30.1 million in 2005. And from the very start Paddy Power took on a brash, risk-taking personality. “The philosophy has always been that we don’t consider ourselves in the betting game, we consider ourselves in the entertainment game,” adds Mr. Power, who runs all the public relations and publicity for the company from a head office in Dublin that employs 400 people. “And I think that’s one of the reasons for our success. As far as we’re concerned, if they can talk about it in the pub, they should be able to bet on it.” 41 Over the years, Paddy Power has taken a literal approach to that credo. Log on to PaddyPower.com and within minutes you can place your hard-earned cash on everything from the horses to the National Football League playoffs to cricket to whether or not God really exists. That’s right, whether or not God exists. The list of these unique “novelty bets” – as they are called – does not stop there. Would you like to bet on the first band to produce a music video featuring two men French kissing? If so, Paddy Power is your source and Westlife is the betting favorite at 3-to-1. Or how about taking a stab at who will play Barack Obama in a movie about his life? The favorite is Will Smith at 6-to-4, while you can really take a chance and bet on O.J. Simpson at 100-to-1. The point here is that Paddy Power likes to have fun. It likes to make its clients laugh and it never, ever takes itself too seriously. But do these wacky bets actually generate a profit for Paddy Power? Some do. Some don’t. Do they provide exposure to the Paddy Power brand? You betcha. bet that’s being offered, chances are that they’re going to laugh and say, ‘It must be Paddy Power.’” Case in point: The Papal conclave of 2005. After the death of Pope John Paul II, media from all over the world camped out in Rome to await the announcement of a successor. Seeing all of those people milling around with nothing but time on their hands gave Mr. Power an idea. He and his colleague, Ken Robertson, hopped on an airplane, went straight to St. Peter’s Square, and set up a bookie stand. They began shouting out odds and, lo and behold, people took notice and started placing bets. Not only did the stunt bring in a profit of “a couple of hundred grand,” according to Mr. Power, but European Commissioner Charlie McCreevy places a charity bet with Paddy Power’s Ken it also got Paddy Robertson on an Electoral turnout of above 68% in the election. Power some major global face time. Over the Speaking of long shots, you can get 500“Other bookmakers have spent a lot of course of three days, Mr. Power and Mr. to-1 odds on Colin Farrell being named money on their brands but they’re not as Robertson were interviewed by as many the next host of The Late Late Show, strong as ours and a lot of that has to do as 100 international TV crews. or you could get a 1000-to-1 return on with our marketing,” says Sinead Lamyour money if you select Paris Hilton as bert, an affiliate manager at Paddy Power. Said NBC’s Keith Miller at the time, “It your choice to be the winner of the 2012 “We’ve got a brilliant brand and marketcosts £1,000 per second to advertise on U.S. presidential election. Of course, she ing team that does their job very well. primetime NBC, [Paddy Power] got a 10would have to win. When someone sees one of our advertiseminute interview. Go do the math!” ments or they hear about an outrageous Cheeky Power | GPWA Times 42 Clashing with higher powers This brazen approach has caused its share of drawbacks, however. In 2001, Paddy Power ranked in the Advertising Standards Authority’s Top-10 list of advertisers that drew complaints. Since September 2007, the ASA has received 30 complaints about 13 Paddy Power ads. Only three of those 13 complaints have been upheld. The latest came in December when a Paddy Power print ad highlighted the fact that it was taking odds on which airline would go out of business next. The ad stated, “Booked a flight? Don’t sweat, insure with Paddy Power.” It then featured a list of 14 airlines and the odds on their going bust, including 4-to-1 on Spanair, 33-to-1 on JetBlue, 25-to-1 on United Airlines, and 100-to-1 on British Airways, EasyJet, Virgin Atlantic, and Ryanair. over the world – including Forbes magazine in the U.S. – picked up the story. In April of 2008 a Paddy Power Trader print advertisement featured a short man – or more specifically a dwarf – in the back of a stretch limousine flanked by two scantily clad women under the title: “WHO SAYS YOU CAN’T MAKE MONEY BEING SHORT? Financial Spread Betting lets you bet on falling (going short) as well as rising share prices (going long), allowing you to make the most out of volatile markets.” The ASA questioned “whether the ad breached the [Committee of Advertising Practice] Code by implying gambling One of the most notorious run-ins with the advertising police came in 2005 when a campaign featured billboards with a take-off of the Last Supper painting (see above photo). In it Jesus has a stack of chips in front of him while the surrounding apostles are playing roulette, blackjack, and poker. A surveillance camera is positioned in the corner of the room and it appears that Judas is in the process of betraying his fellow apostles by slipping a card up his sleeve. The billboards were emblazoned with the slogan, “There’s a place for fun and games.” “As far as we’re concerned, if they can talk about it in the pub, they should be able to bet on it.” The ASA banned the ad because it “denigrated the airlines listed because it implied they might go into administration.” Paddy Power spokesman Darren Haines responded that the ad was “simply a barometer of public opinion. We are not expressing our opinion, just that of the public. It’s no different from a questionnaire.” Either way, the ban helped Paddy Power gain major exposure as media from all GPWA Times | Cheeky Power could improve self-image or self-esteem or was a way to gain control, superiority, recognition, or admiration.” Paddy Power argued that the promotion targeted a “very specific” audience that would “understand its whimsical nature.” But, in the end the ad was deemed “irresponsible” and the ASA ordered Paddy Power “not to repeat” the approach. Predictably the billboard immediately drew strenuous objections. In fact, the ASA said at the time that it got “as many complaints [about the billboard] as it had about anything in the past.” But the controversy also drew worldwide media 43 attention, especially after Paddy Power decided to replace the billboard with one that read, “There’s a place for fun and games. Apparently this isn’t it.” Mr. Power let out a hearty chuckle when reminded of the Last Supper uproar. “It’s all about trying not to do things just because that’s they way they’ve always been done in the past,” says Mr. Power. “We’ll listen to ideas from anyone, from the guy who sweeps the floor to the top executives in the company. It’s fun because you never know where the next great idea is going to come from.” “That’s a classic case of what our marketing ideas can do,” he said. “Hey, a lot of people can have wacky ideas, but being able to put them into practice is the real challenge. You have to have balls to do something crazy like [the Last Supper billboard]. You always want people to laugh and say, ‘Where in the hell did they come up with that idea?’” “I remember one time we got a billboard at a soccer game and we had it placed in the stadium upside down, just to be different,” Mr. Power recalls. “A few weeks later I had a lad come up to me and say that he was at the game and he thought it was a really stupid idea to put the ad upside down. I said, ‘OK, but let me ask you something. Who else advertised at that game?’ And he said, ‘I don’t remember.’ To which I replied, ‘Exactly my point, my friend.’ Ours was the only ad he remembered. Isn’t that the whole point?” “A lot of people can have wacky ideas, but being able to put them into practice is the real challenge…You want people to laugh and say, ‘Where in the hell did they come up with that idea?’” Mr. Power – who says he has no formal degree in advertising or marketing, just “common sense and a sense of humor” – claims that there is no magic formula to coming up with the ideas. Except for the fact that he’s willing to entertain any thought from any source at any time. Mr. Power said he is approached on a regular basis by people who have something to say about their method of marketing. Most of the time, he says, strangers will tell him how much they like the approach, but there are times when “someone with no sense of humor” has his or her say. ‘Nasty’ times While Mr. Power says he has few regrets about any of the company’s campaigns, there have been times when Paddy Power’s reputation has got out in front of it and caused some damage. After Barack Obama was elected president of the U.S. in November, Paddy Power posted a bevy of odds about things that would or could happen during the president-elect’s first term; things like will he become a father again (10-to-1), will he resign (28-to-1) or be impeached (33-to-1). | GPWA Times 46 sion of the company from street bookie to major player in the world of Internet gambling. In addition to sports wagering, Paddy Power also offers poker, bingo, lottery, games, and financial trading online. “I think that by offering bets on basically anything under the sun we have built a brand so strong that when people think of gambling, they think of Paddy Power,” Mr. Power says. “Our philosophy is that if people like to come to us to bet all the quirky stuff, they’ll also come to us for the serious stuff.” But somehow along the way it was misread that Paddy Power was offering odds on whether or not Obama would be assassinated. The concept of “It must be Paddy Power” was used against the company this time. Once again, media from all over the world picked up on the story and reported that Paddy Power was indeed offering assassination odds and after many complaints decided to take them down. But the real story was that those odds were never offered. “That got a bit nasty because we were misrepresented,” Mr. Power said. “We’ve built a reputation of being quirky and irreverent, but we’re not that sick. We don’t even have the odds of Osama bin Laden being killed, so why would we post them on the most popular man in the world?” PADDY POWER THROUGH THE YEARS GPWA Times | Cheeky Power Ironically, Obama helped Paddy Power gain global attention on two occasions during the election cycle. Well before both the primary and general election were decided, Paddy Power announced that it would pay off any bets on Obama to win. In both cases, Paddy Power proved to be correct in predicting an Obama win, and in the process it gained more acknowledgment in the press. “We do that from time to time,” explains Mr. Power. “It’s a statement to our punters. We’re saying, ‘Hey, you guys take a chance every time you place a bet with us so we’re going to take a chance too.’ I think our customers appreciate that kind of thinking.” Brand loyalty The zaniness of Paddy Power has helped it gain more than just media attention or draw complaints from those who are insulted. It has also played a major role in the expan- “Think about it,” adds Lambert. “When you find a brand you like, don’t you tend to stay loyal to it? The same goes for this industry. Our punters like our brand so they are loyal to it no matter if they’re looking to bet on something crazy, or if they want to play poker or bingo or anything else. They’re going to think of us first whenever they want to place down a wager.” And it is that kind of loyalty that has helped Paddy Power not only survive the current economic state of the world, but continue to prosper. “We look at [the economic crisis] as an opportunity,” Mr. Power explains. “Every bookie has to fight tooth and nail to get customers through the door or onto their Web site because now the punters have all the power. Value really matters to the punters now and we really feel that in this kind of environment we’ll only get stronger. We figure this is as good a time as any for us to take away customers from 47 our competitors because of the value we provide.” Paddy Power has also made a concerted effort to differentiate itself online. In September, the company launched a Ryder Cup spoof video that defined effective viral marketing. Visitors to the site could enter a friend’s name and hometown and instantly have a mock video-newscast produced that announced the breaking news that Ireland’s Padraig Harrington had backed out of the event and would be replaced by this certain person. Also last year, Paddy Power launched EggyCam.com. The site had live-stream video available 24 hours a day of 10 eggs in an incubator. People could log on and bet which egg would hatch first. In addition to the video, the site had a live blog, egg recipes, a “Getting Laid” section that explained the origin of the eggs and, of course, links to all of the other Paddy Power brands. The world’s press picked up the story and within one week it was featured across the globe from Ireland to Italy to India. “People were literally glued to their computers watching to see which egg was going to hatch,” Lambert adds. “We actually made a good bit of money on it and it was something that was a lot of fun.” Lambert says that having fun is also an integral part of the affiliate side of the business. For instance, instead of the usual electronic newsletter that most affiliate “Usually when someone is laughing there’s someone else on the other side of the room that’soffended…Quite simply, those that are offended by our humor aren’t going to be our customers anyway.” brands send out each week to its affiliates, Paddy Power utilizes a video. “We know that our affiliates get loads of newsletters and they probably don’t have the time to read all of them,” Lambert explains. “But I think they look forward to getting our video because it’s a change of pace and, of course, we try to make them laugh. It also allows us to a put a face to the marketing team, which is very important.” Lambert says that the “next great big thing” in the industry is the growth of mobile betting, and she feels Paddy Power is “ahead of the game” with those mobile products, which isn’t exactly a surprise. Paddy Power was also a bit ahead of the curve when it began offering punters the chance to use the telephone to place wagers rather than walking into a betting shop. Although as Mr. Power remembers that idea didn’t get off to the start he had hoped. The first night Paddy Power was set up for telephone wagering was in 1995 on the day of the Breeders’ Cup horse races in the U.S. After running a huge ad campaign for the new wagering option, Mr. Power was anticipating a busy and profitable evening of answering the phones. But the phone rang just two times the entire night. “One was a wrong number and the other was the pizza delivery man looking for directions,” Mr. Power says with a laugh. “It was an inauspicious start, to say the least.” When asked if even a little part of him thought that night that maybe the new idea wasn’t so splendid, Mr. Power scoffed. “No way!” he answers. “The only thing going through my mind was that I was mad at myself for not betting Cigar [the horse that won the Breeders’ Cup Classic race that day]. That’s all I was thinking about. “But seriously, I had every confidence in the world that the idea was going to work because it just made so much sense. Same goes for the whole concept of betting on the Internet. It’s the perfect vehicle for the punters. We knew it and we pounced on the idea. “That’s the whole philosophy of our company. We’re not afraid to take chances and we thrive on the new ideas. We’ve been doing that ever since I can remember. 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whichbingo.com wildcatspoker.net winningstreak.com worldpicks.eu yabadoo.es yesfreecash.com yourpokercash.com zonabingo.com GPWA Seal Program | GPWA Times 54 FROM THE GPWA FORUMS The GPWA forums are a vibrant community where gambling portal webmasters come to connect and share experiences, practices, advice and little bits of their lives, both personal and professional. In this issue, GPWA members discuss how the current financial crisis will impact the online gaming industry. 2 3 4 1 GPWA Times | From the GPWA Forums 5 55 6 9 10 7 8 11 From the GPWA Forums | GPWA Times 56 Meet the affiliate managers This month we bring you not three, not four, but SEVEN interesting, informative, and often downright riveting interviews with some of the most dedicated affiliate managers in the business. They’re based in Australia, South Africa (2), Sweden, the U.K. (2), and Singapore by way of Australia and Fiji – and they’ve got a world of experience and insight they want to share with you. Enjoy. *Due to space constraints, we cannot print the interviews in their entirety. We will post the complete text at gpwa.org. STEFFI KRATZ | ReferBack Due to Microgaming’s decision to pull out of the U.S., ReferBack recently stopped accepting U.S. players, although you still are accepting U.S.based affiliates. How will ReferBack change to better market to areas outside the U.S.? And what tools is ReferBack providing to help its affiliates make the transition? Our local affiliates are often the mediators between the different markets and us as the global operators and they usually know what works best and what doesn’t to attract their target audiences. Based on the feedback we receive and our own research, we provide localized marketing collateral (landing pages, banners, reviews in the local languages), and gear special promotions around local events (e.g., Oktoberfest in Germany, Bastille Day in France, etc.). When designing winning advertisements we do consider cultural differences with regards to symbols, heroes, rituals, buzzwords, etc. “Gut-feel and a creative mind are great to stimulate new ideas, and you need to allow yourself to think big, but test small.” From ReferBack’s side we provide our affiliates with the right acquisition reports split into geographical areas for monitoring and planning purposes. They can make use of our ad-trackers to monitor performance of differently targeted marketing campaigns, and we offer full support by our dedicated and international marketing team. In addition to this, we are in the process of rolling out even more multilingual landing pages for all our casinos and the Cool Hand Online Poker Room. Note that our biggest casino brand, JackpotCity, is already available in 14 different languages! Affiliates who are keen to provide targeted and localized content to their audience should simply get in touch with us to explore the global opportunities with ReferBack – there are plenty! Earlier this year, ReferBack decided to delve into the poker market with Cool Hand Poker. Why did ReferBack decide to enter the poker GPWA Times | Affiliate Manager Interview Series market? What distinguishes Cool Hand Poker from other sites? And what makes ReferBack’s poker affiliate program unique? Poker globally continues to grow at double-digit percentages every quarter, and the volume of newbie players is growing exponentially. Some of the top poker rooms are raking in more than $1.3 million per day and new poker rooms are launching all the time. However, there’s still no online poker environment catering to the recreational player and providing a “shark repellent,” safe environment to play. This is where we want to fill the gap and create a lifestyle brand that average poker players can build an affinity towards. Poker will be run independently to the casinos, with dedicated poker resources, skills, metrics, and thinking. We operate without the high-stake tables and rather offer Cool Hand Poker exclusive low buy-in tables in order to increase the length of play time (and hence the “rake creation time” for our affiliates). Our promotions are geared towards depositing players, and by creating a lifestyle brand we will drive loyalty, all of which will translate back into delivering greater player value and higher earnings for our affiliates. You have a marketing background that includes both on- and off-line marketing. What kind of off-line marketing did you do? What lessons from off-line marketing translate well into online marketing? I worked as a marketer in various industries ranging from fast moving consumer goods (coffee, ketchup, beer, 57 and bubble bath) to industrial heating systems and e-mail marketing solutions in Germany, South Africa, and the U.K. Right from the start, I was keen to explore as many different communication channels as I could possibly find to deliver my messages – from classic PR and direct mailings, print advertising, exhibitions and seminars, catalogs, POS-marketing, … over to email and Web sites. Addressing the right people in the right manner at the right time and place is the key – whether on- or off-line. A lesson I learned and apply now to both on- and off-line marketing is: Gut-feel and a creative mind are great to stimulate new ideas, and you need to allow yourself to think big, but: test small. Knowledge is power, so constantly learn about new ways to grow your business and don’t be afraid of change. Besides trust, what are the keys to building successful relationships between affiliates and affiliate programs? Relationships to me start with being accessible and listening to new ideas with an open mind. A relationship starts when the interest is reciprocated. Working together on finding solutions that work for both parties ensures that these relationships can prevail over a long period of time. To this end, communication is a key element and we do this via phone, MSN, Skype, email, forums, trade publications, and of course face to face. Different methods work for different people, and relationships take time to build. ReferBack has been in this space since 1999 and has a fantastic reputation, which obviously helps! In the forums, you mentioned you were “German by right of succession, South African by choice.” What does that mean? What it means is that in Germany you acquire your citizenship if a parent is a German citizen, irrespective of place of birth. Well, I was born in Germany to my German parents – which makes me (you guessed it) German. However, my own self-definition has moved beyond nationality: when I met my boyfriend in Cape Town a few years back and started finding new ‘cousins’ on this side of the world, this motivated me to emigrate to be together with them. My new social identity is now based on an “extended family perception” and I am proud to call myself a ”truly South African Alien” whilst still remaining German at heart. The metrics that only online marketing can provide you with can give you deep insights into customer behavior and will answer the questions on what works and what does not. So a very important lesson I’ve learned, especially in online marketing, is: If you can’t measure it, don’t do it. South Africa is an emerging consumer market with a vast diversity of people. It’s a great place to be for anyone who embraces change as I do. And last but not least: Cape Town must be one of the most beautiful places in the world – so the choice to move here was easy. You’ve mentioned that you like painting pictures. What do you like to paint? Could we see a sample? You might not call my “art” very sophisticated and I myself rather call it “spacefiller productions” but it’s out there primarily because I enjoy the process of using a brush and mixing colors much more than the actual results. Since I discovered photography as another hobby, I stay away from trying to copy anything in a naturalistic way. I enjoy bold colors and structures – lately mixed up with a bit of 70s afro pop art – and I usually try to get my friends involved in “filling out the patches”. This way, I’m the proud owner of a whole collection of diverse art pieces which grows year after year, and one fine day I might open my own “spacefiller productions gallery.” What’s your favorite movie and why? My favorite movie ever must be Drei Nüsse für Aschenbrödel (Three Nuts for Cinderella) – or at least it’s the movie that I have watched most times in my life. It’s a beauti- ful Czechoslovakian-DDR movie production based on a quite emancipated version of the Cinderella story by the Brothers Grimm. As a more current movie, I’d say Dr. Seuss’ Horton Hears a Who – I love this sort of mind-boggling premise and the moral of “a person is a person no matter how small.” What was your favorite subject in school? I think it was rhetoric (presentation techniques) because I could freely argue with anyone about any point – and I was pretty good at it. What are three things that no one knows about you? I’m funny, actually. I own a big mansion, two townhouses, and continuously develop more of my LEGO properties, and lastly: I have three sisters, which equals a black belt in psychological warfare. Affiliate Manager Interview Series | GPWA Times 58 LINA ERIKSSON | Gnuf.biz What distinguishes Gnuf from other affiliate programs? Who else has had a promo rolling the world’s biggest dice down a mountain? What more do I have to say?! No, seriously, it’s a great team behind the Gnuf partner program with extensive experience from the gambling industry – we don’t mind saying that we’re the top of the crop. We’re very innovative, have lots of great promotions, and are always open-minded for new ideas. We’re not afraid to try out new things. “We and the affiliates are both working toward the same goal. It’s a twoway relationship, and I expect them to work as hard as we do when we create a special campaign for them.” Which markets do most of your players come from? Gnuf launched just over two years ago, and we’re based in Scandinavia, also with offices in Malta. So our main market is mainly from the developed poker countries that try out new brands, such as Scandinavia and Germany. We’re very big in those regions but we’re constantly growing in mainland Europe. The goal is of course to make Gnuf a household brand, but still keep its “Gnufness.” One of your commercials on the Internet was nominated for an award this year. What is the commercial about? And how did Gnuf come up with it? As mentioned earlier, it takes a team that is not afraid of trying new things to pull off a campaign like that. It was a very cool promo, and hey, we were not just nominated – we actually won! Have you seen anything like that in online gaming advertising? We rolled the world’s biggest dice from the top of a mountain in Greenland using a helicopter and GPWA Times | Affiliate Manager Interview Series the players had to guess the dice roll outcome. Being that the result ended up as “snake eyes” just increased the hype around it. Those affiliates that came to Barcelona in 2007 could see the two massive dice, which we brought along with us. OK, we managed to wreck the entrance of the hotel with them, but it was worth it. How did you get started in the online gambling business? Well, I moved to London back in 2004. I was looking around for a job, and a Swedish customer support position in a gambling company came up. I thought I’d give it a go and soon after I started, a Swedish-speaking person was required for the affiliate department, so I jumped at the opportunity – and the rest, as they say, is history. You recently left a position in the affiliate marketing department of Gala Coral, which has a strong land-based presence. How is it different working for a company that is exclusively online? Working for a company such as Gala, which had a large amount of land-based clubs, had its benefits. The brand was already established and known and the wealth of experience brought by the land-based staff helped in tuning online incentives, games, and promotions. On the other hand, working for a company with no bricks and mortar and policies legacy is lighter and more flexible. The online customer base has a wider demography and the industry is more vibrant and dynamic and has fresh aspiration. This triggers more challenges and quicker response without having to justify moves to the more heavy structure and brand identity that an established land-based operator may have. The online industry requires a faster change of direction as and when necessary. Working on the Internet is exciting and challenging and requires a “thinking out of the box” approach without the fear of trying many new concepts. What’s the most difficult part of your job? Not be too stressed about the MSN flashing every second… lol. There’s a lot going on all the time, so it’s important to be focused and be ahead of everything that’s going on. Then of course, it’s the morning after the affiliate events; that’s not an easy part, either. What’s the most exciting part of your job? Each day is different from the previous one, plus meeting new affiliates and building strong relationships is incredibly cool and rewarding. The work also includes a lot of traveling around the world to meet with everyone. It is a social job, and it is important for me to get a face to the people I am working with, and I know the affiliates like that as well. What’s the last book you read? What did you like about it? Last book I read was The Chamber, by John Grisham. You can’t stop reading it, it’s intriguing. What’s your favorite movie and why? Crash – it’s a great movie that touches a lot of emotions. I love films that have a twist to them. What’s the first concert you attended in person? Do I have to tell you that? It was Roxette, I was only about 10 years old… “It must have been love.” If you had to live your life over again, what one thing would you change? Nothing; you shouldn’t have any regrets. Everything that happens, happens for a reason. 60 GRANT COOK | Commission Warehouse Commission Warehouse represents one brand – Players Palace Casino – at the moment. What are the advantages to working with an affiliate program that is focused on a single brand? I think the most important thing is, as you mentioned, focus. Our energy and resources are not spread across multiple brands and offers. This allows us to give greater attention to detail when it comes to marketing materials, Web site appearance and content, and exclusive offers and creative materials that our affiliates may require. We offer all of this in English, French, German, and Italian so while it all falls under Players Palace Casino we actually have four brands under one. That said, you can rest assured that all of our focus and efforts are where they should be 24/7! “Affiliates know what works best with their players, and we are happy to oblige with exclusive offers, creatives, and promotions. We believe that affiliates are business partners and treat them as such.” Players Palace Casino has gone a different route than most other sites when it comes to sign-up bonuses. The casino gives players a “free” $2,000 bankroll for 60 minutes. And whatever the winnings are (up to $200), the casino will match it. Why did Players Palace Casino settle on this offer, rather than the traditional no-deposit or deposit-matching sign-up bonus? When deciding on our sign-up offer we put careful consideration into what would work best for our affiliates and give players the best and most attractive introduction to our casino. With the majority of casinos offering the standard 100% match offer we thought it was extremely important to differentiate ourselves. The reaction GPWA Times | Affiliate Manager Interview Series to our $2,000 no-deposit offer has been phenomenal. Players get the opportunity to experience our casino, and to maximize their bonus before making a purchase. Through this offer we get huge numbers of registering players, who get exposure to our casino. Our custom-built, behavior-driven conversion system then kicks in, leading to far greater numbers of purchasing players than you would get with the standard offers. What distinguishes Players Palace Casino from other online casinos? Apart from our fantastic product offering, being a Microgaming casino with over 350 games, we put a huge amount of effort and importance into our customer entertainment and service. This is one area where, with the correct approach and dedication, it is possible to distinguish ourselves from all the other casinos out there. Apart from our proactive retention efforts and fantastic promotions, we make it as simple as possible for players to get in touch with us. We have 24/7 international toll-free numbers, live chat, and email support. Every player is treated like a VIP, and receives immediate and thorough responses. We even encourage players to get in touch with us to let us know how they would like to be rewarded for their play in our casino, and tailor make our rewards and loyalty program for players on an individual basis. What distinguishes Commission Warehouse from other affiliate programs? We have a fantastic affiliate team with years of experience in the industry, but most importantly, huge enthusiasm for what we do. We have dedicated affiliate managers for all our affiliates, and strive to build not only great business relationships, but lasting friendships with our marketing partners. Our affiliates are never grouped by performance, as we endeavor to treat all of our partners according to their particular needs, and provide them with the individualistic support that they deserve. Affiliates know what works best with their players, and we are happy to oblige with exclusive offers, creatives, and promotions. We believe that affiliates are business partners and treat them as such. What’s the most difficult part of your job? Monday mornings! Every other obstacle pales into insignificance. What’s the most exciting part of your job? Meeting new affiliates and getting to know them. It is unbelievably exciting starting new marketing partnerships and watching the results from our combined efforts. It’s great watching affiliates’ commission payments growing substantially on a month-to-month basis as a direct result of different things we try. Trust is often cited as one of the critical components of successful relationships between affiliates and affiliate programs. How do you go about establishing trust with your affiliates? Trust is something that is earned with time and effort, but can be lost in the blink of an eye! I think honest intentions and truthful communication are absolutely essential to build trust in any environment, and particularly in our industry. My hope from affiliates is that they will always be open and honest with me in return. Poor communication leads to misunderstandings that 99% of the time are completely avoidable. A true and lasting relationship is not possible without regular and honest communication. Besides trust, what are the keys to building successful relationships between affiliates and affiliate programs? Teamwork, dedication, and fast 61 payments. Accurate reporting, quick resolution of queries, and great marketing materials. Exceptional conversion and retention rates, oh, and did I mention fast payments? How do you help affiliates position themselves to maximize profitability? As mentioned, we have an extremely advanced reporting system that greatly enhances campaign optimization. We have a fantastic sign-up offer for attracting new players, and put a huge amount of effort into our conversion and retention strategies to maximize profit from players. I think most importantly, though, we listen to what our affiliates want and need. How did you get started in this business? I come from a Corporate Sales and Key Account Management background. A good friend of mine was Head of Business Development and Marketing at one of the first Microgaming casino groups in the industry, and hounded me for months to join them. I eventually agreed, and with the excitement and energy in the online gaming community, haven’t looked back since. What songs are currently on your iPod? I change the music on my iPod about as often as I change my socks (which is every day, by the way)! Today I happen to be listening to Jack Johnson. What’s the last book you read? What did you like about it? The World According to Garp. I enjoyed the way the author has taken unbelievable characters and situations, and made them completely believable. one! If I have to be honest, it was Dolly Parton and Kenny Rogers. My parents took me along as a kid. I don’t remember Kenny Rogers too well, but for some reason (at that impressionable age), my memories of Dolly Parton have never left me! What’s your favorite board game? 30 Seconds. If you had to live your life over again, what one thing would you change? I would have been born rich instead of good looking….ha ha! What are three things that no one knows about you? I talk too much to have any secrets about myself! What’s the first concert you attended in person? Oh man, you got me on this Affiliate Manager Interview Series | GPWA Times 62 RAKESH KARAN | Lion Slots Affiliates You’ve had an interesting journey through life. You were born in Fiji, before migrating to Australia. And now you live in Singapore. Please walk us through this journey. I left Fiji In addition to traditional slots, Lion Slots Casino features a special category of games called I-Slots. Can you explain how they are different from regular slots? I-Slots are fan- when I was 10 years old. The coup worried my folks, and I think they wanted a more certain future for their kids. Leaving Australia for Singapore was purely motivated by work reasons. I travel back home every two months to see the girl, the dog, the family, and the friends. tastic story-based slots games. They have mini movie clips and mini games. Players can choose the path in which they want the story to go. I-Slots has been a part of the Rival Software lineup since Day 1, and it still continues to be one of the most popular slots on Lion Slots. “Affiliates know their traffic better than anyone else. All we expect is exposure…. Once the players come in, leave it to us to convert them.” What’s the best thing about living in Singapore? What about the worst? The best thing? Oh, that’s easy, the food. They really do have it all here. Your taste buds get a good workout! The worst thing about living in Singapore is the insane rent; other than that I am pretty adaptable! The name of your brand, Lion Slots Casino, indicates that slots players make up the majority of your customers. Is that true? Yes, it’s a touch over 97%. What are the demographics of your current players? And what are the demographics of the players you’re trying to attract? Demographics: slots players, plain and simple. Men and women who enjoy slots are going to enjoy Lion Slots. We tailor our promotions around slots-play as well. I think you’ll find more and more online casinos come out targeting slots players over a general attract-all brand. GPWA Times | Affiliate Manager Interview Series How did you get started in the online gambling business? Back in the day when Party Poker first started out, I worked with a couple of guys running a Party Gaming casino skin. I’m not sure how serious they were about it, but I saw the revenue potential, and became an affiliate. Three to four years later, a friend of mine mentioned that Adriches was looking for an affiliate manager. I applied on the closing day, and got the job the next day. The jump to the operator side was an eye opener and exposed me to another side of business logic. I haven’t looked back since. You’ve done some SEO work before. What are three common mistakes that all affiliates should avoid? Who have you been talking to? Haha. Webmasters are a lot more savvy these days, but I’d say three common mistakes to avoid are: 1. Don’t overextend yourself by trying to build 5+ sites at one time. Start off with one, work on it, develop it, grow it, push it, and then start on the next site. Once you’re comfortable enough to handle developing a couple of sites at once, go crazy. 2. Don’t just focus on your content, get links to your Web sites. You’ll hear this consistently from the big affiliates. 3. Keep your ears open, read, and interact with other webmasters. Read, persist, learn, and implement. Engines are forever changing, and there are always new techniques, ideas, and concepts to learn. Trust is often cited as one of the critical components of successful relationships between affiliates and affiliate programs. How do you go about establishing trust with your affiliates? And what do you expect out of your affiliates in return? Just like meeting someone in the real world, introduce yourself, make yourself easily accessible, and keep in touch with your advertisers. Be upfront on what you can and can’t offer; it is business, but it doesn’t have to get in the way of what could possibly be a great friendship in a tight-knit industry. Affiliates know their traffic better than anyone else. All we expect is exposure to Lion Slots. Once the players come in, leave it to us to convert them. When everyone is making money, everyone is happy! What are some unique things that you’ve seen work for some affiliates that you would like others to try? Increase the professionalism of your Web sites. Homepage-style Web sites used to work well, but nowadays you see a new breed of sites where the graphics are slick, with web2.0 layouts and newsletter systems. The owners of these sites have great conversions, and make themselves accessible to their traffic. A great way to build trust, and get return traffic. What are three things that no one knows about you? I am an open book; everyone knows something about me! But what people might not know about me is that: 1. I love peace and quiet. 2. I am a Trekkie. 3. I met Mr. T when I was a kid! 63 SHAUN O’NEILL | Wager Profits Wager Profits started marketing PayNoRake.com recently. What was the thought process behind launching PayNoRake.com? What differentiates it from the other poker rooms that Wager Profits markets? We wanted to launch a unique product that rewards the player and the affiliate like no other poker site. We’ve seen rakeback grow to unbelievable levels as players have become more educated and understand they can play a game that they enjoy and be rewarded at the same time. So it seemed like a natural progression to launch www.PayNoRake.com, the only poker site in the gaming industry that is solely dedicated to rakeback. Actually, each of our sites has unique selling points. TigerGaming is focused on TeamTiger, which is a player league based on ring games. ActionPoker has a good mix of ring games but its main focus is on tournaments. The major difference between PayNoRake and the other merchants that Wager Profits markets is that players can earn up to 100% rakeback and payments are made directly to players’ accounts on a daily basis. Consequently, PayNoRake has a very strong focus on ring games. At that point, I was offered the role of Sales Manager for the leading gambling publication in Germany and Spain. This proved to be my first real taste of the gaming industry. Soon I was dealing with most of the major operators in the business. But, in all honesty, I really got hooked when I started hearing about all the trips to exotic countries and the wild conferences and parties. But the biggest lure had to be the money that I heard people got paid in the gambling industry. After two years of working for the publication, I was offered a great opportunity with Action Poker Network and I was then swiftly moved to Wager Profits (the affiliate department of APN) as the Affiliate Manager. Just prior to Barcelona, I was promoted to Director of Affiliate Marketing for Wager Profits and…here we are! What are your three keys to success for an affiliate? A good knowledge of who doesn’t own an iPod or MP3 player. Actually, I almost bought an iPod a couple of months ago, but deciding which one to buy was just too strenuous - so I left. What’s your favorite movie and why? I’m huge fan of English gangster movies. I don’t really have a favorite, but there are movies like Snatch, Lock, Stock and Two Smoking Barrels, Layer Cake, and Love, Honor and Obey that I can just watch over and over again - the reason being that they are full of English humor which you just don’t get in the big U.S. blockbusters. What’s the first concert you attended in person? Again you’ll never believe me, but I’ve never actually been to a concert. I’m starting to sound dull: no iPod, no MP3, no concert… music is simply not a big part of my life. But if I had the chance to see anybody live, I guess it would have to be Jamie Callum. “The most important factor is to be transparent. When you have nothing to hide, there is nothing to be afraid of.” Wager Profits was recently certified by Affiliate Guard Dog. How important was that for Wager Profits? It was extremely important, especially because they didn’t ask us to modify any of our Terms and Conditions. There’s nothing more important than having places like Affiliate Guard Dog give you their seal of approval because, in this industry, being transparent and honoring commitments should be the basis of any affiliate relationship. How did you get started in the online gambling business? After working for the same finance company for three years in the U.K., I found myself running the biggest and most successful team of brokers in company history. Realizing I had peaked with the company, I started to get bored. So I started looking for new challenges. SEO is a major plus, followed up with some unique offerings to really attract players, and good communication with the affiliate program that you work with. You have a good Irish name. Yet you live in Costa Rica. Are you a transplanted Irishman? And how did you end up in Costa Rica? I have an Irish father, an English mother, and a love for the finest drink in the world - being a good pint of Guinness, of course. Sadly, I haven’t been able to find it in Costa Rica, but I’m sure I’ll be drinking a fair few of them in London in January. I came to Costa Rica in January 2008, and I was offered a great job with Wager Profits. As they say, the rest is history. What songs are currently on your iPod or MP3 player? Believe it or not, What’s your favorite board game? I played a lot of chess when I was younger and I still love the game. But I haven’t played for over 15 years or so. Recently, I played a game of Monopoly which proved to be a huge amount of fun, as we ended up consuming about seven bottles of red wine. So I would have to say currently my favorite board game has to be Monopoly with vast amounts of red wine. If you had to live your life over again, what one thing would you change? To be honest, I wouldn’t change any part of my life if had to live it again. I’m quite a calculating person, so any real decisions that I’ve made in my life had a fair bit of thought behind them. What are three things that no one knows about you? If I told you that, then everybody would know… I must be the only person on this planet Affiliate Manager Interview Series | GPWA Times 64 NEIL MITCHELL | Webroute Services CPays, Webroute Services, and William Hill are merging their affiliate programs. What changes can affiliates expect from the new program? This is a really exciting venture. We are combining the affiliate companies of Webroute, CPays, and William Hill to form a super affiliate program. This will mean more choice for our affiliates and players, more products to promote including casino, poker, sportsbook, bingo, and skill games, and a brand new affiliate software system which we believe will be the best anywhere in the market. “Be patient and don’t expect immediate results. Learn and learn and learn and learn – learn about SEO, learn about PPC – even if you don’t use it your competitors may well do.” What will the impact be on agreements for existing players? The only im- pact will be positive. Our players will be able to play more games, use additional products, and using one single wallet will be able to move their money between products. William Hill customers will also benefit significantly from the Playtech casino games and the liquidity of iPoker. Also, with William Hill now moving to the Orbis platform, our players will see significant improvements in the sportsbook as well. There seem to be two general models for affiliate programs. One is a network that represents multiple brands and the other is a focused program that represents a few brands. What are the strengths and weaknesses of each model? I think we will now be able to offer the best of both worlds, with over 20 casino brands in 10 lan- GPWA Times | Affiliate Manager Interview Series guages, three poker brands, and a sportsbook brand, which is second to none. Our affiliates have a wide choice as to what they want to promote and what their players will like. However, our players and affiliates also have the knowledge and confidence that all these brands are owned by one company which is publically traded, licensed in the EU, and committed to the values of honesty, integrity, and trust. I think it is this combination which will make this the first true super affiliate program. What are your three keys to success for an affiliate? Identify your target market and build your activities around that. Generate traffic, this is key. No traffic means no players. Be patient and don’t expect immediate results. Learn and learn and learn and learn – learn about SEO, learn about PPC – even if you don’t use it your competitors may well do. Ask your affiliate manager questions, write your own content, and write it in a way that will make interesting reading for a potential player – the stickier your site is then the more chance of conversion. Build a relationship with your affiliate manager (it’s amazing what they can do for you sometimes). Read and contribute to the forums, and don’t spend all your earnings on fast cars – put some aside for tax, and some aside to reinvest into your site(s). How did you get started in this business? I have been in online for seven years now, and before that I worked in radio for another four or five – doing sponsorships and promotions, that kind of thing. Online seemed a logical career move for me, and I worked in various agencies and Affiliate Networks before I was recruited to Webroute. What songs are on your iPod? Midnight Juggernauts, Nine Inch Nails, Grandaddy, Beirut, Fightstar, Deftones, Goose, Arcade Fire – all kinds. I used to be a musician, you know. We heard that you and your wife had your first child in September. How has she changed your outlook on life? I am lucky that I have a wife who is very relaxed about what I do. I get up at 5.30 every day to get into the office for 8.15, and get home about 20:00, so I don’t get much time with the wife or Daisy during the week. To deal with that I got rid of the laptop as I found that all I did was sit in the front room with them, logged on! It does get tiring, especially at the moment with it being our first, and what with Daisy being so small and up every few hours for a feed, but the thing that surprised me most was just how much time I must have wasted by sleeping in when I was younger! If you were casting a movie in which you played the lead role, and you had your choice of anyone in the world, who would you pick to play your romantic interest? Oooh. I don’t really go for people solely based on looks (don’t tell the wife) – I like quirks and interesting eyes. Eyes really tell you something about a person. So with that criterion in mind, probably Christina Ricci. Our crack research team reports you’ve suffered several injuries playing football. What are the two worst injuries you had? How did you get them? And how long did it take for you to recover? Heh – I have had numerous bone fractures, ruptured tendons, and the usual battlescars from high studs, etc., but the worst injury I ever had was the time when a player thought I fouled him and he jumped up. Instead of punching me, he just straight finger-jabbed me in the eye, detaching the retina and 65 making me blind. Dodgy enough, but I got taken to a specialist eye hospital in London and after two days they operated. Done under a local (!) the process involved clamping my eye open and making three incisions into the eyeball, one for a drain, one for a camera and one for a “laser.” They suck out all the jelly in the eye, laser the retina back onto the back of the eye, and then inflate it with air and stitch it up. I was awake for all five hours of it. replace the air, and in time replace the jelly they sucked out so you can see again. If you move about then you run the risk of washing out the stitches and your eye collapses. Also football related – although I was watching this time, not playing – was the time I had been to watch England vs. Greece a few years ago – the one where Beckham scored in the last minute and England got into the Euro Championships. Having a series of injections in your eyeball is possibly the most painful thing I have endured, and the smell of the laser burning into your head is interesting to say the least.... When we got to Earls Court tube station, I was on the phone to a friend and picked up another friend’s bag, threw it over my shoulder, and....just went backwards. Anyway, five hours later, my eye is reinflated and I have nine stitches in the eyeball. I then had to lie on my side for 20 out of 24 hours a day for 10 days (!), as your body produces tears which fill the eye and I remember throwing my phone towards the platform, and then waking up in a special room at the station with a bandage on my head and the ambulance people saying that there was no way I should have been alive. Apparently when I landed on the track my body was face down and my face was turned 180 degrees, facing up at the platform with my eyes open. I was bleeding from the back of my head. People were apparently screaming and parents were shielding their children’s eyes (it was like, half 5 in the evening).The ambulance people couldn’t work out how I hadn’t been electrocuted or broken my neck in the fall. The only reason I wasn’t hit by a train is that apparently four Australians saw what happened and then jumped down and lifted me out before the next train stopped, which at Earls Court is every few minutes. Apart from the cut on my head, concussion, and a bruise/burny type thing down my back I was totally unharmed. I never met the Australians. Affiliate Manager Interview Series | GPWA Times 66 KAYE | Klub8 Klub8 is offered in two languages – Chinese and English. Clearly, part of your focus is on the Chinese market. In terms of marketing to a Chinese audience, what kinds of problems do search engine filters provide for you? And what tips can you provide affiliates in terms of “We encourage handling these our affiliates to issues? In spe- share ideas and give constructive feedback. This is how we will grow and become the best at what we do!” cific reference to the Chinese audience in China, yes, there are challenges we face with search engine filters. Many online casino/gambling terms are prohibited and many sites are blocked on a daily basis. This is an issue that we are forever tackling. Ask anyone who is dealing with SEO for gaming sites in China and they will tell you it’s a hard one to crack. It helps to use languages other than Chinese and to use Chinese euphemisms. There are many different words we can use to describe a gambling establishment besides the word “casino.” These words may also carry other meanings and therefore the likelihood of them being blocked is considerably lower than, let’s say, the word “casino.” SEO work for gambling sites in China will always be an expensive and challenging task. So, apart from SEO, we have also invested in other marketing strategies to promote Klub8 Casino and Klub8 Poker in the region. Is the English-language casino and poker room you offer directed toward people in the Chinese market who prefer to GPWA Times | Affiliate Manager Interview Series play in English, or is it designed for the general English-speaking audience? Our English-language casino and poker room are targeted at both English-speaking Chinese players and the general English-speaking audience. Our product caters to both markets. Most (if not all) of your table games feature “live” dealers. Why did you choose to go this route rather than stick with pure electronic table games? We actually offer live games as well as RNG (random number generator) games. We understand that not one product will appeal to everyone, so we try to offer our players a large variety of slots, table games, and Asian games as well as entertaining arcade games. However, live games, featuring real-time live dealers, are exceptionally popular, especially in Asian countries. Live gaming adopts the very latest in gaming software and technology. I was involved in the very first live gaming facility in Asia. I worked with a specialist team of technicians and casino croupiers for a period of two years in the Philippines. Up to now, I am still amazed with what we can achieve with modern-day technology..... The great thing about live games is that they bring us one big step closer to the reality of playing in a real casino. Players can play in the comfort of their own home but still experience the interaction with the dealer, see cards being drawn from the shoe, see the ball being spun as they would in a land-based casino. With our Live VIP Baccarat, which is absolutely phenomenal, players are able to send specific instructions to the dealer to make the experience even more real. These instructions include squeezing the card, rotating the card, and tossing the card. out! You really have to try it How did you get started in the online gambling business? Completely by chance. I started off in an administrative role which was completely nongaming in nature and then slowly progressed to the gaming areas of the organization. I have since worked in the Philippines, Macau and now I am in Australia. What’s the most difficult part of your job? I love this job because it’s dynamic and I learn something new every day. I wouldn’t use the word “difficult” but I guess dealing with all the different time zones can be challenging. We pretty much have to work around the clock, don’t we? Having said that, the many great things about this job still heavily outweigh the so-called difficulties. What’s the most exciting part of your job? Definitely being able to meet and interact with people from all over the world and from all walks of life. The gaming industry is just so dynamic. It is forever growing and I learn something new every day. I am always excited when I find new ways to promote the business. I am grateful for all the wonderful people that I have met so far. Trust is often cited as one of the critical components of successful relationships between affiliates and affiliate programs. How do you go about establishing trust with your affiliates? And what do you expect out of your affiliates in return? Our affiliates are our business partners. We aim to establish a strong and friendly relationship with all our affiliates from day one. This requires us to stand by our promises and show our affiliates that we take 67 What are your three keys to success for an affiliate? 1. Be quick to respond to questions and requests. 2. Pay on time. 3. Be human and don’t sound like a robot What songs are currently on your iPod (or MP3 player)? Wow, I have so many songs, where do I start? Music is such a huge part of my life. I cannot work without music playing in the background and I cannot get ready for a big night out without the speakers pumping away. So, I have a song for every mood and occasion. My song collection on my iPod ranges from Armin van Buuren to Barney & Friends (sorry, did I mention that I have a four-year-old daughter?). What’s the last book you read? What did you like about it? For the past two weeks I have been reading secretly in my room at night. Trying to keep a low profile and not let anyone know what I’ve got in my hands and here you are, asking me this question in public, LOL. The last book I read was The Proper Care & Feeding of Husbands by Dr. Laura C. Schlessinger. It was a going-away gift given to me last month. And no, not from my husband, but from a girlfriend of mine in Hong Kong, who obviously thinks I am doing a lousy job. I have just finished it and I am yet to analyze what I liked about it…LOL! What’s your favorite movie and why? our business very seriously. We will pay on time, address e-mails and questions promptly, and operate our business with integrity. In return, we basically want our affiliates to treat us as business partners. We encourage our affiliates to share ideas and give constructive feedback. This is how we will grow and become the best at what we do! In an industry where everyone’s inbox is always overloaded, e-mail management and organization is a critical skill. How do you manage your email? What tips can you share? I follow four basic rules: 1. I set aside uninterrupted time to organize and process my e-mails. I usually do this first thing in the morning. During this time, I set myself to busy on IM and make sure that my phone is on silent. 2. I do not let my inbox pile up. I sort it every day as opposed to once a week. 3. I like to have everything come into my inbox as opposed to setting rules where e-mails are automatically sent to folders. This way, I know that everything that I need to look at and deal with is in my inbox. Yes, I know some people would never ever open up their Outlook again if they adopted my method, but it works well for me. 4. And when things get stressful and I seem helpless, I just take a big, big, big breath and…start again. It would have to be Sex and the City! I love Sarah Jessica Parker and I love everything about her character in the show, Carrie. I was so depressed when the movie came to an end! What was your favorite subject in school? And why was it your favorite subject? Japanese was my favorite subject in school because it was the easiest. I definitely had an advantage by knowing Chinese. The Japanese language adopted some Chinese characters into their language. These characters are known as Kanji. I could always work out what the sentence meant by just recognizing one or two Kanji characters. What are three things that no one knows about you? I can’t even think of one! I have nothing to hide. Affiliate Manager Interview Series | GPWA Times 69 THE BEST AND WORST FROM AFFILIATE GUARD DOG Affiliate Guard Dog (GPWA screen name: kwblue) provides a critical service for affiliates by monitoring the terms and conditions of online gambling affiliate programs using a special Terms Alert System. And when something changes, he analyzes the differences and posts the changes and his analysis on www.affiliateguarddog.com. Below is a list of affiliate programs that Affiliate Guard Dog has certified as fair to affiliates, and a list of programs that have been rogued. Certified Casino Affiliates 400 Affiliates Absolute Slots Affiliates Affiliate Club Affiliate Edge Affilishare BetFred Brightshare Casino Coins Casino Rewards Centrebet Affiliates Commission Warehouse C-Planet (Formerly Affibucks) CWC Affiliates Euro Partners Fortune Affiliates G3 Partner GA Partners Gambling Wages Gaming Partners Gnuf.biz Goldenstar Network Heroes Casino Affiliates Hollywood Affiliates Horse Profits iGaming Profits Intertops Lionslots Affiliates Pantasia Affiliates Partner Nordica Prime Partners Purple Lounge Affiliates Red Returns Referback Revenue Giants Rich Clicks Roxy Affiliates Simon Says Affiliates Slotocash Affiliates Slots Of Fortune Affiliates Superiorshare Tila Cash Affiliate Program Totesport Affiliates Villento Affiliates Virgin Affiliates Wager Profits Roguehouse Grand Prive Affiliates Red Hot Revenue Villa Fortuna Affiliates | GPWA Times 70 AVOIDING THE 8 Ready to break into the poker market? Don’t do any of these things! By Jeremy Enke Throughout the last seven years, I have had the unique opportunity to work closely with and mentor hundreds of new poker affiliates. During this time I have had the chance to see many affiliates go from doing poker affiliate marketing as a hobby, to making it a full-time, six-figure career. Any time you enter a new affiliate marketing vertical, there is a definite learning curve. With online poker, this is especially true. Promoting online poker is a completely different animal than promoting online casinos. Nonetheless it is a market that is consistently growing throughout the world. And even more exciting, it is a market where gaming affiliates can build a great residual income. Inevitably, however, when starting out, most new poker affiliates will make mistakes. In this article, I will point out some of the more common mistakes I have seen new poker affiliates make through the years. My hope is that by learning about these common mistakes and pitfalls, GPWA readers considering breaking into the poker affiliate market will decrease their learning curve. They are listed in no specific order. COMMON POKER AFFILIATE MISTAKES & PITFALLS 1 Expecting too much too soon — Running a poker affiliate business is just that; you are running a business. Although there is a huge amount of money to be made in the industry, it is not a get rich quick scheme. As with any business, you are investing time and energy for future earnings. You should not expect to make any type of substantial income in your first six months. Furthermore, you should be re-investing a good portion of your initial poker affiliate earnings back into growing your business. 2 Playing poker with your affiliate revenue — I feel compelled to write this because I see it happen all too often. Many new poker affiliates started in the industry because they were poker players first. This is fine, but if you want to become a successful poker affiliate, it will be critical that you separate your affiliate earnings from your traditional poker bankroll. The fact is that 90% of online poker players are losing or break-even players. More than likely you’re not a multi-millionaire from playing online poker. If you were, you probably wouldn’t be reading this affiliate article! Just as important as separating your affiliate earnings from your bankroll is separating your work time from your poker playing time. Anyone who has played online poker knows that it can be a black hole in terms of eating away at your time. If you want to be a successful poker affiliate, you will have to focus on your business more than your play. Sorry, that is just the reality of it. But trust me: getting five-figure poker affiliate payments each month is much more rewarding than winning an occasional pot or tournament. 3 Not learning the fundamentals of SEO — Learning the fundamentals of search engine optimization is critical for your success as a poker affiliate. You can still make a decent income as a poker affiliate GPWA Times | Avoiding the 8 Common Poker Affiliate Mistakes & Pitfalls without utilizing SEO. However, if you plan on having any type of Web site or portal, embracing SEO will increase your traffic and earnings exponentially. In fact, 99% of the affiliates who are earning six figures per month are doing so because they mastered SEO. There are still several keywords and long-tail phrases in the online poker market that are profitable and attainable for new affiliates. 4 Business ethics — It is not hard to see the potential revenue that can be made as a poker affiliate. Many new affiliates, however, get blinded by these numbers and try “black hat” techniques or unethical practices. If you are going to build a longterm business model, you have to be ethical and earn the trust and respect of the affiliate programs, as well as your fellow poker affiliates in the industry. Once you establish your reputation as an unethical affiliate, it is very difficult to do business in the industry. A few of the most common unethical practices we see new affiliates partake in are spamming, copying content and CPA fraud. Smart affiliates realize that being a poker affiliate can be a great long-term career and do not want to risk their future earning potential by making bad decisions in the beginning. 5 Promoting too many Web sites at once — Of course the goal for any successful poker affiliate is to diversify and operate multiple Web sites in various niches. It is easy in the beginning, however, to lose focus and have too many eggs in too many baskets. When starting out, it is best to learn the core fundamentals while keeping your focus on either one or just a few Internet properties. Doing this will also allow you to develop your “flagship” brand, which can act as a catalyst for future projects or sites. 71 6 Failure to surround yourself with other successful affiliates — The principle of surrounding yourself with successful people is one that is taught in almost every business book you read. I cannot overemphasize how beneficial it is as a poker affiliate to become friends with, and surround yourself with, others who are successful in the industry. The unique thing about the poker affiliate industry is that although many of us are essentially competitors, several of us are also friends. When you run in the same circles as many of the other successful affiliates, it will open up doors for you that you may not have known existed. Think about how valuable this could be in respect to even links exchanges and joint ventures. Not only this, but when you surround yourself with other successful poker affiliates, it helps to elevate your thinking to a higher level. The best thing you can do is to find a good mentor who has already became a success in this industry. If nothing else, at least become an active member in one of the forums endorsed at AffiliateForumAlliance.com. 7 Not having a specific plan and written goals — The importance of having written goals and a specific daily, weekly, and monthly plan cannot be overstated. Without setting goals or having a plan of attack, it is very easy to lose focus. In poker affiliate marketing, there are so many different things you can be doing every day to increase your revenues. And if you don’t have a plan, it is very easy to become unproductive and lose valuable time. The easiest way I have found to stay organized and on task is by having a white board in my office. I am constantly updating the board, and it also keeps my most important tasks and goals in front of me on a daily basis. Having a written plan is simply the roadmap that leads you to accomplishing the goals you have written down. 8 If you’re not a Web designer, outsource at first — One of the biggest drains of time for a new poker affiliate can be trying to figure out Web design. In time it is not hard to learn html, CSS, php, and coding. In the beginning, however, it can be a tremendously frustrating experience and actually a reason many affiliates give up on affiliate marketing. The price of Web design and templates has come down quite a bit over the past few years. However, from past experience I can tell you that if you’re a complete newbie to Web design, spend a few dollars to have it done right or at the very least buy a template. Overall, poker affiliate marketing is one of the most lucrative Internet businesses in the world. Although it can be difficult for a new affiliate to break into, once you do, you will never look back. Jeremy Enke is the CEO of Jeremy Enke’s Poker Affliate Listings (PokerAffiliateListings. com). Jeremy has dedicated over six years to the poker affiliate market, with an overall mission throughout this time of helping affiliate marketers reach their full potential and become more successful in this terrific industry. Jeremy has been involved in the poker affiliate industry since 2003. Founding the world’s largest poker affiliate community, followed by the world’s largest poker affiliate network, Jeremy likes to refer to himself as a self-proclaimed Certified Baller. Jeremy’s sense of humor and entrepreneurial spirit are second to none. | GPWA Times by J. Todd, Executive Director, APCW The online gambling industry is under assault from people both outside the industry and inside the industry. And I’m not going to take it anymore. I’m naming names and saying, “Shame on you. Shame on you for trying to outlaw online gambling. Shame on you for trying to keep hard-working people from making a living. And shame on you for giving online gambling a bad name.” So in this issue, I’m nailing four fresh hides to my Wall of Shame. These four specimens represent the worst of the worst from 2008. And they need to know that we know who they are. And we’re not going to take it anymore. Grand Prive Casino Group Talk about larceny. This group deserves jeers after shutting down its affiliate program and eliminating affiliate commissions late last year while keeping its online casinos open for business. Russ Hamilton The former World Series of Poker Main Event champ allegedly profited big time from the “superuser” scandal at UltimateBet. That scandal, chronicled by the TV newsmagazine “60 Minutes,” allowed certain users to see the hole cards of players at the table. And it gave online poker a black eye when it least needed one. Steve Beshear The governor of Kentucky decided he could play moralist for the world when he tried to seize 141 online gambling domains because they were “illegal gambling devices.” Apparently, as long as his precious Kentuckians were protected from the “evils” of online gambling, he didn’t care that the millions of people out there who wanted to enjoy a legal pastime without interference might be unable to access their accounts and games. Spencer Bachus The reflexively anti-online gambling Congressman from Alabama said in a hearing this year that “McGill University found that one-third of college students who gamble on the Internet ultimately attempted suicide.” Err, one problem, Congressman. “This assertion, which is reportedly based upon our empirical research, is not predicated upon any factual evidence,” said McGill gambling and addiction researcher Jeffrey L. Derevensky. NEW VER SIO N!