The best of Air France

The best of Air France-KLM
in Africa
October 2014
South Africa
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ENJOY THE ENTIRE WORLD DEPARTING FROM AFRICA
Thanks to the partnership between AIR FRANCE and KLM along with our SkyTeam partners, we offer one
of the largest networks giving you access to over 1000 destinations.
In Africa, the Air France-KLM Group aims to meet its customers’ expectations by offering them the
best of its products and services.
The Air France A380 serves French-speaking Africa
Since 26 October 2014, Air France has been serving Abidjan by A380, the largest superjumbo in its
fleet, with three weekly frequencies. With exceptional dimensions, this aircraft offers optimum travel
comfort for all. The other flights are operated by Boeing 777-300 (four weekly frequencies).
By operating a special flight by A380 on 28 January 2014 for the International Forum for Investments
in Côte d’Ivoire, Air France had already confirmed its ambition to make Abidjan the first destination in
French-speaking Africa to be served with regular flights by its superjumbo, and the second in Africa
after Johannesburg. The Company wishes to support the country’s development, which aims to
become the main hub and gateway to West Africa, a market representing over 300 million inhabitants.
New travel cabins on board
Early in December, Air France will unveil all its new long-haul cabins (La Première, Business, Premium
Economy and Economy) to African customers during a special flight to Libreville (Gabon). In 2015,
Douala (Cameroon), Malabo (Equatorial Guinea) and Libreville will be the first African destinations to
be regularly served by Boeing 777 equipped with the Company’s latest travel classes.
Moreover, KLM now offers its new World Business Class to Africa, on flights operated by Boeing 747-400
between Amsterdam-Schiphol and Nairobi (Kenya).
Air France-KLM, a player invested in Africa
This winter, Air France-KLM is operating flights to 39 destinations on the African continent, connecting
it to the hubs at Paris-Charles de Gaulle, Amsterdam-Schiphol as well as another 231 destinations
worldwide. The Group also develops local partnerships, and has signed agreements with many African air
transport players (Kenya Airways, TAAG Angola Airlines, Air Côte d’Ivoire, kukula.com, Comair), offering
its customers an additional 20 destinations throughout Africa.
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Rabat 2/d
Casablanca 4/d
Algiers
5/d
Tunis1
3/d + 5/d
Cairo
AF 6 / KL 4
Marrakech2 5/w
Nouakchott3 AF 4
Dakar AF 7
Bamako AF 7
Conakry3 AF 7
Niamey AF 5
Ouagadougou7 AF 7
N'Djamena AF 3
Djibouti AF 1
Abuja AF 7
Freetown4
Bangui5 AF 1
Abidjan AF 7
Yaoundé5 AF 4
Entebbé KL 7
Accra KL 7
Lomé AF 4
Cotonou AF 5
Lagos AF 7 / KL 7
Port Harcourt AF 7
Malabo AF 7
Brazzaville AF 4
Kigali
KL 7
Nairobi6 KQ 14 / KL 7
Kilimandjaro KL 7
Dar es salaam KL 7
Kinshasa AF 4
Luanda AF 2 / KL 2
Libreville AF 7
Douala AF 7
Pointe Noire AF 6
Antananarivo
AF 3
Johannesburg
AF 7 / KL 7
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Tunis: 3 daily flights on departure from CDG
+ 5 daily flights on departure from Marseille
2
Marrakech: 3 weekly flights on departure from Marseille
+ 2 weekly flights on departure from Toulouse
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Conakry / Nouakchott: 3 weekly flights CDG-Conakry
+ 4 weekly flights CDG-Nouakchott-Conakry
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Freetown: temporarily suspended
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Yaoundé: 3 weekly flights CDG-Yaoundé
+ 1 weekly flight CDG-Bangui-Yaoundé
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Nairobi: 7 weekly flights AMS-Nairobi operated by KLM
+ up to 7 weekly flights AMS-Nairobi operated by Kenya Airways
+ up to 7 weekly flights CDG-Nairobi operated by Kenya Airways
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Ouagadougou: 2 weekly flights CDG-Ouagadougou + 5 weekly flightsCDG-Niamey-Ouagadougou
Cape Town AF 4 / KL 7
The Air France-KLM network in Africa
Extensively present in Africa, Air France and KLM currently fly to 39 destinations in Africa.
Thanks to its joint-venture partnership with Kenya Airways, the Air France-KLM Group can offer even
more flight frequencies between Europe and Africa and is expanding its network with 16 destinations:
- Addis Abeba (Ethiopia)
- Blantyre (Malawi)
- Bujumbura (Burundi),
- Harare (Zimbabwe)
- Khartoum (Sudan)
- Lilongwe (Malawi),
- Livingstone (Zambia)
- Lubumbashi (Democratic Republic of Congo)
- Lusaka (Zambia)
- Mayotte
- Maputo (Mozambique)
- Mombasa (Kenya),
- Moroni (Comores)
- Nampula (Mozambique)
- Ndola (Zambia)
- Zanzibar
The Group also has a code-share agreement with the South-African airlines Comair and kulkula.com,
offering four other destinations in South Africa via Johannesburg or Cape Town:
- Durban
- East London
- George
- Port Elizabeth
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The Air France A380 flies to Abidjan
3 Questions for Frank Legré,
Senior Vice President Africa Air France-KLM
Air France begins serving Abidjan by Airbus A380 on 26 October
2014. Why have you chosen this destination?
Our decision to operate the A380 to Abidjan reflects our ambition to constantly offer the best of our
products and services on our African routes. The A380 is our largest super jumbo, accommodating
516 passengers on board! Serving Abidjan on a regular basis with this super jumbo is a strong symbol
of our confidence in the region’s growth.
In January, we operated a special flight by Airbus A380 for the International Forum for Investments
in Côte d’Ivoire. Back then, we had already announced our intention to serve Abidjan by A380 with
regular flights this winter, thus supporting the boom of the Côte d’Ivoire. We have had to wait for the
necessary authorizations and the completion of renovation work at Félix Houphouët-Boigny airport
to ensure it can permanently accommodate this aircraft in optimum conditions. This goal has now
been achieved and we are fulfilling our commitment. Our Airbus A380 will be landing in Abidjan every
Monday, Friday and Sunday.
In a context of global competition, what is Air France-KLM’s
position in Africa?
Air France-KLM and Africa share a long history. The majority of Air France services to Africa were
launched between 1933, the date of the Company’s creation, and 1940, i.e., over the first years of its
existence! The African continent was also the stopover for passengers travelling on to South America
and the East. Our presence in Africa is first and foremost about loyalty. We know this continent
well, we aren’t discovering it today as it emerges, unlike more opportunistic competitors. You cannot
spend over 78 years in Africa without feeling a strong sense of attachment. We also play a role in the
economy of the countries we serve. The Air France-KLM Group directly employs over 4,000 staff in
Africa, including Servair, a subsidiary of Air France and the leading airline caterer.
What are the Group’s assets in Africa?
Firstly, our vast network offers flights across the whole of Africa. This winter, we are offering 39
destinations in Africa on departure from Paris-Charles de Gaulle and Amsterdam-Schiphol, and much
more thanks to our strategic partnerships with African companies such as Kenya Airways, Comair, or
recently with the main South-African low-cost airline, kulula.com.
Our products and services are designed to make the difference. Air France and KLM have invested
1 billion euros in the renewal of their long-haul cabins. The Group aims to become a global reference.
On flights to Africa, KLM’s new World Business Class is already available on flights to Nairobi, served
by 747-400. Moreover, Douala, Malabo and Libreville will be the first destinations to welcome the Air
France Boeing 777 fully equipped with its four new travel classes in 2015.
Furthermore, we have developed innovative tailor-made services designed to facilitate travel for our
customers. A more generous baggage allowance on flights to Africa, examples of African gastronomic
produce available on board are just some of the many special attentions that make the difference.
As for digital innovations, our exclusive “AF Connect” or “KLM Connect” services proactively inform
customers in real time of any changes to their flight. The social networks are also a precious tool for
interacting with our customers. On Facebook and Twitter, we directly answer our customer’s travel
questions 24/7.
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Dedicated airport staff
Personalized services on African routes
Air France offers customers on its African routes tailor-made services as soon as they arrive at the
airport, as well as the excellence of French in-flight service.
At the airport
Dedicated airport staff
At Paris-Charles de Gaulle, a team of experts from the African continent is present on all flights to
and from Africa, where they provide commercial assistance to passengers, taking into account the
geopolitical, commercial, regulatory and cultural characteristics of each country.
To make passenger handling easier, Air France has multicultural teams familiar with the specific
expectations of its international customers. On a daily basis, they welcome close to 5,000 passengers,
helping them with check-in and with their connections between flights.
A more advantageous baggage policy to Africa
Air France and KLM offer a larger baggage allowance than on the rest of the long-haul network, to
most African destinations. Rules for checked baggage:
- La Première: 3 bags each weighing up to 32 kg
- Business: 2 bags each weighing up to 32 kg
- Premium Economy: 2 bags each weighing up to 23 kg
- Economy: 2 bags each weighing up to 23 kg
Special services for families and young travellers
Air France offers a comprehensive range of services for close to 400,000 unaccompanied children
(UM), travelling with Air France every year.
At Paris-Charles de Gaulle, Europe’s largest lounge specifically accommodates young travellers in
transit: an area spanning over 200 sq. m is equipped with Sharp flat-screen televisions and Sony
playstations for older children, manual activities for younger children, and a wide range of games and
activities to suit all ages (babyfoot, board games, magazines, etc.). Children from the age of 2 can
become members of the Flying Blue Jeune Frequent flyer programme.
The Paris-Charles de Gaulle hub: quick and easy connections
At Paris-Charles de Gaulle, Air France customers benefit from quick and easy connecting channels
in modern buildings. All international flights are grouped together in terminal 2E(1). Terminal 2F is
exclusively dedicated to European (Schengen) flights operated by Air France and its SkyTeam alliance
partner airlines. By grouping together Air France operations to the east of the airport, connecting
circuits have been made shorter and simpler, allowing customers to save up to 10 minutes when
connecting between two flights.
(1) Except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubaï and Bangkok, with check-in at terminal 2F.
(2) From the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia,
Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal,
Slovakia, Slovenia, Sweden, Switzerland and Czech
Republic.
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Crews trained
in attentive service
On board
Crews trained in attentive service
More than 2,500 cabin crew, belonging to Air France’s Africa and Middle East Division, are trained in
international standards and the specific expectations of customers on African routes.
1,000 Air France and KLM staff at African stations
Around 1,000 local staff make up the Air France and KLM teams on the African continent. They
receive continuous training in international industry standards, working on a daily basis to provide
customers with the best of Air France and KLM.
A gourmet meal service
In Business class, examples of African gastronomic produce such as chili or bissap juice are available
to accompany the customer’s meal. In the Economy cabin, Air France offers dishes tailored to the
preferences of African travelers.
To adapt to the early-morning arrival times of flights arriving from Africa, a new breakfast service has
been introduced in Business class and Economy class on Air France flights.
Chef on board event
Air France is offering new gourmet experiences throughout 2014. Regularly, a Chef from Servair, an
Air France subsidiary and leader in airline catering, boards a long-haul Air France flight to welcome La
Première and Business passengers. When new menus are added in Premium Economy and Economy,
the Chef presents them to travellers. On African routes, the “Chef on board” event has already taken
place on flights to Abidjan, Libreville and Ouagadougou.
The Servair Chef meets passengers, finds out what they think of the dishes and explains how the
company adapts to the constraints of airline catering on a daily basis, to preserve the original spirit
and flavour of the dishes on board. In addition, he passes on his expertise and know-how to the crew,
to ensure dishes are presented in an optimum way and to constantly ensure service excellence.
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An in-flight service combining
comfort and prestige
The best of Air France to Africa
With its La Première class, Air France has laid down the codes of an outstanding service to meet
the needs of customers sensitive to the slightest detail, designed around the three watchwords of
consideration, discretion, and awareness. From the time the passenger arrives at the airport, to the
welcome they receive on board and the monitoring of their baggage, everything possible is done to
facilitate their journey and encourage them to relax and take it easy.
La Première is currently available on flights to and from Dakar, Abidjan, Douala, Malabo, Yaoundé,
Johannesburg, Luanda and Libreville.
La Première, a fully personalized, exceptional service
Exclusive, personalized service at the airport
At Paris-Charles de Gaulle airport, customers are totally looked after from their arrival, when a porter
takes charge of their baggage, to check-in formalities, and then in the La Première lounge. This
exclusive itinerary saves precious time, allowing passengers to take advantage of the luxurious La
Première lounge at Paris-Charles de Gaulle.
Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles de Gaulle provides
passengers with over 1,000 sq. m of space where they can dine, relax (in the bar or the Spa operated
by the Biologique Recherche brand), work, or simply take the weight off their feet.
The restaurant features menus designed by Alain Ducasse and a selection of the finest wines from the
Air France cellar. To ensure hassle-free, discreet boarding, passengers are informed by lounge staff
when their flight is ready to depart, and they are then personally accompanied by car to the aircraft,
boarding a few minutes before the doors are shut. Passengers transferring to an onward flight at
Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors are opened, and
accompanied to the La Première lounge. Air France is the only airline to offer this service.
An inflight service combining comfort and prestige
On board, the passenger’s seat transforms into a real 2-metre long bed, with direct access to the aisle.
The personalized service enjoyed by La Première passengers helps to make inflight meals a genuine
interlude of relaxed pleasure. An offer of caviar, menus prepared by starred chefs, a wine list signed by
international renowned experts and fine French cuisine are celebrated throughout the trip. Passengers
freely choose the dishes they wish to savour, in their own time. Air France designs its menus in the
manner of a gourmet restaurant, using Servair’s Culinary Studio overseen by Joël Robuchon.
At each stage of their trip, passengers are constantly pampered by Company personnel. Consideration,
discretion and awareness are the three essential qualities of our ground staff and 1,500 pursers,
hostesses and stewards specially selected from Air France’s 15,000-strong flight crews to satisfy the
expectations of La Première passengers.
A new private jet service
Air France, in partnership with Wijet, is offering a new range of private jet services. This service is
exclusively dedicated to connecting passengers at Paris-Charles de Gaulle, before or after their longhaul flight on Air France in the La Première cabin and their travel companions traveling in the Business
cabin. The private jet services are operated by Wijet in Cessna Citation Mustang-type aircraft, which
can take-off from or to 1,200 airports in France and in Europe within two and a half hours of Paris,
an ideal solution for flying to a destination which is not served by a major airport or which is closer to
home. Customers can also choose their own departure time.
With this completely personalized offer, the connection between the private jet and the long-haul
flight is optimized both on departure and on arrival at Paris-Charles de Gaulle. At each stage of the
trip, customers are accompanied by an Air France La Première agent.
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Business, the best of French lifestyle
Business, the best of French lifestyle
Air France’s Business class offering is constantly evolving to match the Company’s exacting standards
and all-round attentiveness, as it seeks to provide its customers with the best of the unique French
lifestyle, or art de vivre à la française.
From cabin fittings to inflight meals, the Company provides a service that combines comfort and
modernity, bringing passengers an ever more refined service. In Business class, Air France offers
on most of its aircraft a full sleep seat guaranteeing optimum travel comfort for passengers. Over
2-metres long and 61 cm wide, the seat is one of the most spacious, comfortable beds on the market.
With simpler, more intuitive controls, and redesigned storage compartments, the seat also features a
new 16/9 video screen.
Régis Marcon, a new chef in the Business cabin
Air France intends to surprise its customers with the best of French fine cuisine. Since 1st April 2014,
Régis Marcon, the triple Michelin-starred chef, has signed five new dishes for Business class customers.
For a period lasting several months, Air France’s Business class customers can enjoy new flavours on
board the Company’s long-haul flights.
This prestigious chef’s gourmet creation is renewed twice a month for the pleasure of frequent
travellers.
A 3,000 sq. m. lounge at Paris-Charles de Gaulle
Around the world, Air France customers travelling in Business class have access to over 500 Business
lounges, including 40 Air France lounges, offering a wide range of services in a calm and welco¬ming
environment, away from the bustle of the airport. At Paris-Charles de Gaulle, Air France Business
customers have access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and one
arrivals lounge (Terminal 2C).
The largest Business class lounge on its network is situated in the boarding satellite Hall M of Terminal
2E. Spanning over 3,000 sq. m and dedicated to customers’ well-being, this new lounge, designed
by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or
between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages
already provided in other Air France lounges. A Clarins beauty care and massage service and shower
facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service
computers allow passengers to work in peace.
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Premium Economy:
more comfortable way of travelling
Premium Economy - enhanced comfort
The Premium Economy cabin offers a more comfortable way of travelling at affordable prices in a
separate cabin, offering 40% more space than Economy Class. The comfort and peaceful surroundings
in this intermediate cabin class situated between Business and Economy class make it a privileged area
for relaxing in the sky which has won over close to 2.5 million customers since it was launched.
The seat, reclining to 123° within a rigid shell to protect passenger space and privacy, is 48cm wide
and has 10cm-wide leather armrests enabling each passenger to rest their elbows without intruding
on their neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat video screen
giving access to some 600 hours of on-demand entertainment on long-haul flights.
Premium Economy customers benefit from SkyPriority advantages, ensuring streamlined ground
services with faster, privileged access through all airports around the world.
Eugeni Quitllet’s designer creations on board
Eugeni Quitllet has designed a new range of aesthetic and practical tableware
for Air France’s Economy and Premium Economy cabin classes. In Premium
Economy, the glass, cutlery and fabric napkin (a mixture of fabric and paper)
provide an elegant and refined table service. Eugeni Quitllet has also designed
a cone, with the Air France logo, containing candies and oshibori. Offered at
the end of the meal, it constitutes a unique souvenir of the flight which you
can take home.
Economy - your essential Air France
The Economy cabin allows passengers to enjoy the essentials of Air France service at attractive prices.
The 44cm-wide seats recline to 119°, with a sliding seat pan, adjustable headrest and footrest, a
tray with rounded corners, and storage for spectacles and drinking glasses. The armrests fold back
completely, even when the seat is in the reclining position, making life easier for families travelling
together. Seats are also equipped with a 6.4 inch in-seat video screen so that passengers can enjoy
Air France’s in-flight entertainment programme to the full.
Each month, Air France adds new material to its long-haul in-flight entertainment programme. A
choice of 200 to 300 CDs with an extensive range of music types is on offer, allowing passengers to
compile their own personal program of music. In each Air France cabin, an individual screen shows up
to 125 films available in a number of language versions (up to 9).
An à la carte gourmet dining service
Since 1 April 2014, Air France customers travelling in Economy and Premium Economy have been
able to choose from four “A la Carte” menus – “Ocean”, “Tradition”, “Italia” or “Selection LeNôtre” –
available on the Company’s long-haul flights on departure from Paris. Air France « A la carte » menus,
available at a price varying between 12 and 28 euros, can be ordered online on airfrance.com at the
time of booking or in the « View/modify my bookings » section, and at our call centres and Air France
ticket offices up to 24 hours before departure.
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La Première, a designer suite
Business, a cocoon in the sky
“Best & Beyond”, Air France’s long-haul ambition
Air France is currently involved in a vast project to upgrade its long-haul products and services,
dubbed Best &Beyond. Its ambition is to provide the best product on the market. In all the cabins,
new seats are gradually being installed on 44 Boeing 777, at the heart of the long-haul fleet.
Early in December, Air France will unveil all its new long-haul cabins (La Première, Business, Premium
Economy and Economy) to African customers during a special flight to Libreville (Gabon). In 2015,
Douala (Cameroon), Malabo (Equatorial Guinea) and Libreville will be the first African destinations to
be regularly served by Boeing 777 equipped with the Company’s latest travel classes.
La Première, a designer suite
Enjoy precious moments, relax in your private lounge where time stands still, fall asleep as if you were
in your own bed…Air France invites you on a unique, made-to-measure journey on board its new
coillection – the La Première suites.
On board, each suite ensures optimum privacy and enables customers to be totally or partially alone.
In an instant, the seat turns into a fully-flat bed over 2 metres long. The armrests are fully retractable
and offer a vast space 77cm wide. When the curtains are closed, the partition raised and the light
subdued, the suite embraces the passenger, for total privacy.
Business, a cocoon in the sky
In its Business cabin, Air France has created a private cocoon in the sky – comfort, space and privacy
at the heart of a curved structure.
This new seat has been developed around the concept of 3 “F”:
- FULL FLAT - the seat converts to a fully flat bed (180%) for crossing time zones without fatigue;
- FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the cabin;
- FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a true bubble of
privacy in the sky
Work, play, eat or sleep, the seat adapts itself to each individual for the duration of the trip.
Economy Premium and Economy, enhanced comfort for everyone
In Economy class, there is a new fully-revised seat, with more legroom, a new seat cushion, more
comfortable headrests and a wider tray table. The seat has been ergonomically-redesigned to
guarantee optimum comfort. The seat also features new functionalities including an electric socket,
headphones holder, etc.
In Premium Economy, more comfortable seat cushions and a multi-position footrest further enhance
this travel class launched in 2009, and already praised by our customers.
As for entertainment, choosing a programme has never been as quick and easy. Wide touch screens
with High Definition images are now available, offering over 1,000 hours of music, movies, TV series
and many other programmes available on demand.
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France is in the air
With its new advertising campaign «France is in the air», Air France is daring to be different. The
new campaign consists of numerous visuals illustrating the services offered by the company - the
comfort of the A380, the new La Première cabin, the new Business cabin, gastronomy, the network,
SkyPriority, etc. It is supplemented by visuals depicting iconic destinations served by Air France,
including Dakar and Cape Town on the African continent.
With its new signature « France is in the air », it illustrates France’s openness and internationality and
highlights the positive universal values associated with France: the art of living, a French spirit, luxury
brands and Michelin-starred chefs who are popular in France and abroad.
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World Business Class : comfort,
fine details and personal attention
Seats are fit with a privacy canopy
KLM’s long-haul cabins
World Business Class
World Business Class is available on intercontinental flights and provides passengers with a new concept
of comfort. On flights to south East Asia, World Business Class will be available as from September
2014 on the Boeing 777-200.
Feel at home
Together with the Dutch top designer Hella Jongerius, KLM has introduced a whole new atmosphere in
the World Business Class. The feeling of being at home was the designer’s aim. The 2.07-metre fullflat seat contributes to the complete comfort. Besides the recognizable, fresh, blue KLM-color, Hella
Jongerius used warm colors to create a comfortable atmosphere. With this new design sustainability
and innovation are the two principles.
On Board: Enhanced Comfort
KLM has introduced new tableware for passengers in World Business Class and Europe Business Class,
designed by Marcel Wanders. His designs reflect the past of KLM and give a new, surprising vision for
the future. In the same year, Viktor & Rolf introduced the amenity kits. These amenity kits contain all
passengers’ essentials for ensured comfort. The kits contain a toothbrush & toothpaste, socks etc. to
make our customers feel as comfortable as possible.
Inflight Entertainment
Passengers benefit from a state-of-the-art interactive entertainment system, more than 85 films,
over 150 TV programs, as well as 50 KLM exclusive audio programs and over 200 CD’s. The entire
fleet is equipped with this system. Of course passengers can also enjoy reading a wide range of
international newspapers and magazines provided on board.
A Wide Range Of Menus
Special attention has been paid to the inflight menus. Passengers can enjoy the following:
• One of several three-course menus designed in cooperation with “Young European restaurant
owners”
• A wine list specially selected by well-known sommeliers
• A light meal or snack on night flights
• Non-stop Skybreak service on flights of over eight hours (assortment of small snacks and refreshments)
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KLM has two modern Crown Lounges
at Amsterdam Airport Schiphol
At The Airport: Benefits That Save Time
Passengers travelling in World Business Class and/or Elite and Elite Plus customers can benefit from a
number of exclusive services:
• Dedicated check-in desks for World Business Class passengers and SkyTeam Frequent Flyers with
Elite or Elite Plus status
• Priority baggage handling
• An additional baggage allowance of 10 kg (total of 30 kg)
• Two carry-on items
• Priority boarding
• Disembarking for World Business Class and Europe Select passengers
• Access to the KLM Crown Lounges
• Fast-track customs and police formalities at Amsterdam Schiphol Airport (for flights between
Schengen countries) and certain other European airports
Lounges At Schiphol
KLM has two modern Crown Lounges at Amsterdam Airport Schiphol, one in the Schengen area as well as an
Intercontinental Crown Lounge. Together the Crown Lounges offer over 1440 seats on 6,000 m2 and are equipped
with entertainment rooms with individual screens with TV, music and games on demand. Furthermore there is a
separate smoking room and several self-service buffet areas with a wide selection of warm, healthy meals, together
with snacks and drinks. For passengers with a transfer there are showers or deep rest areas with comfortable seats
(only in the Intercontinental lounge). For business travellers who are looking for a place to work; e.g. free WiFi,
in-seat power and data ports in several seats and workplaces with a PC are available.
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Ergonomically-designed seats for maximum comfort
Economy Class & Economy Comfort
Key Benefits
Travelling KLM Economy Class on long-haul flights combines comfort and relaxation. Passengers can expect optimum
travel conditions at the best value for money.
• Ergonomically-designed seats for maximum comfort.
• With the video-on-demand system on board our Long Haul fleet, passengers can choose from a large selection of
programs on the individual interactive screens built into the seat’s headrest.
• The possibility of receiving and sending text messages and e-mails.
Attentive Service To Meet Individual Needs
To ensure optimum comfort, KLM offers personalized services
• The cabin crew speak several languages
• Seats allow passengers to rest and relax
• Seats are equipped with adjustable headrests and armrests and lumbar support
• Hot towels are distributed before the meal on long-haul flights
• A blanket and a pillow are provided for a full night’s sleep
• Activity sets for kids and baby care items, ensuring everyone enjoys their time on board
• A meal and a light meal, regardless of the flight duration, plus snacks on flights longer than 7 hours (including tubs
of ice-cream)
Economy Comfort
KLM and Delta Air Lines offer their customers extra comfortable seats in Economy Class, on European or
Intercontinental flights.
The Economy Comfort zone offers:
- Up to 10 cm (4 inches) more legroom
- Up to double the normal recline
- Seats in front of the Economy Class cabin
Passengers can reserve their Economy Comfort seat online when making their booking or via MyTrip (at KLM.COM)
up to 48 hours before departure.
From the moment passengers arrive at the airport, they have also the possibility of checking in at a self-service kiosk
in a dedicated check-in area.
Easier connections
• Before landing at Amsterdam-Schiphol, passengers are provided with updated transfer information (boarding gate
number, departure time)
• Once on the ground, they can simply go straight to the boarding gate of their connecting flight
• Additional information can be found at one of the KLM transfer desks
Passengers can also use one of the self-service transfer kiosks at Amsterdam-Schiphol airport.
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Stay connected with
mobile websites and apps
A fully digital trip
Before and after your trip, find Air France and KLM on Facebook
and Twitter
On Facebook and Twitter, Air France and KLM offer their customers 24/7 assistance, in an aim to
provide even better service. KLM answers questions 24/7 in eleven languages. Air France currently
has a service in nine languages and answers questions 24h/7 in French and English.
The Air France and KLM Facebook pages currently have close to 12 million fans, and offer product and
service information in addition to competitions and special offers. Both companies are also active on
Twitter with close to 2 million followers.
The accounts Twitter @AirfranceCI in Côte d’Ivoire, @AirfranceMA in Morocco, @AirfranceTN in
Tunisia, @AirfranceNIG in Nigeria and @AirfranceDZ in Algeria are dedicated to the commercial
news in each country. Moreover, the account Twitter @KLM_localeyes offers tips given by a person
from the country concerned every week: culture, cuisine, exceptional sites, etc.
Apps and mobile websites
Air France and KLM enable their customers with a smartphone to access free apps as well as mobile
websites (http://mobile.airfrance.com and http://mobile.klm.com) to purchase a ticket and
manage their reservations directly on their mobile.
The Air France apps and mobile website were completely redesigned in 2014. It is now possible to
organize an entire trip on your mobile: choose a flight, select a paid option, buy your ticket, modify
or cancel it.
To benefit from these services, go to http://mobile.airfrance.com or download the app on the
AppStore (iOS), Google Play (Android) and Marketplace (Windows).
AF Connect and KLM Connect, an exclusive, free service
When booking their flight, customers benefit from AF Connect and KLM Connect, an exclusive, free
service, with no registration or subscription, which proactively informs customers of any changes and
irregularities during their trip.
New travel guides
To help customers choose their ideal destination, Air France has launched Travel by Air France, its
new travel guide. It enables customers to explore more than 60 destinations served by the Company
worldwide. According to the cities on offer, Air France has chosen interesting places, unusual addresses
or events not to be missed. Travel by Air France also includes the views of many local and international
personalities to illustrate each city.
On the KLM.com website, users can also enjoy a travel guide to 100 destinations. It recommends
hotels, restaurants, interesting places and practical information on the airport, transport to the city,
visas and local currency. It also contains updated information on local events and the weather.
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Servair, leading airline caterer in Africa
Servair, leading airline caterer in Africa
Servair, an Air France subsidiary and leading airline caterer, is particularly present on the African
continent. With more than 20 outlets through the continent, the company employs a workforce of
3,250 people.
Servair’s technical expertise and transmission of know-how
Servair offers a wide range of catering services. It manages the entire range of culinary and logistics skills to
meet highly-diversified expectations: cleaning services, VIP lounge management, installation of duty-free
boutiques, gastronomic meal service for companies, and more.
Servair combines all the benefits of cutting-edge logistics systems in terms of reactivity, production and
routing capacities: from preparing the order through to delivery, the Servair teams are committed to
guaranteeing a high-quality service, while strictly complying with food safety and hygiene standards.
The entire workforce has undergone training in catering skills and airport assistance, in line with the
company’s key value of shared know-how.
Synonymous with culinary excellence worldwide, Servair permanently innovates in order to create new
recipes and new flavours using cutting edge technologies. The company uses fresh, local produce in the
preparation of diverse dishes, combining traditionally-inspired recipes with innovative flavours.
A major role in the country’s local and economic development
Each Servair outlet offers the service quality of a local partner and promotes the local economy. The
Servair outlets implement a local procurement policy and readily offer products cultivated in the
country in which the outlet is established. Each new outlet is also an opportunity to create jobs. The
company is currently a member of the AFRAA (African Airlines Association), in charge of ensuring
efficient cooperation between airlines and working towards the economic and social integration of
African countries. Decidedly open to the world, the African catering outlets respect local specificities
and the personality of each of their customers.
Present in Africa since 1989, Servair has become a major player in airline catering on the continent.
Following the opening in 2012 of a new airline catering and aircraft cleaning unit in Cotonou in Benin,
in 2013 Servair strengthened its leadership position in Africa, by taking a foothold in Morocco at the
Marrakech, Agadir and Casablanca airports.
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SkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority: exclusive advantages
from check-in to baggage delivery
SkyPriority provides exclusive SkyTeam benefits at airports for the 20 alliance members to provide a
seamless travel experience for passengers traveling in La Première / Business / Premium Economy or
SkyTeam Elite Plus members.
Easily recognizable, the «SkyPriority» logo appears on boarding passes and on all signage at airports.
The service offers eligible passengers priority check-in, faster and privileged access to security controls
as well as customs clearance and priority boarding free of charge*.
SkyTeam is the first airline alliance to offer its Premium passengers a set of priority ground services.
Today, this service is available at more than 1,064 airports worldwide.
SkyTeam Go Africa
The SkyTeam alliance offers a Go Africa pass enabling customers to save money while enjoying greater
flexibility on flights operated by one of the 20 SkyTeam member airlines, as part of an intercontinental
round trip to Africa or a Go round the World ticket.
Customers who have purchased a Go Africa pass can use between 3 and 16 flight coupons. Fares are
calculated on the basis of the number of miles flown without stop-overs, offering reductions of up
to 75% on classic fares depending on the itinerary. Passengers benefit from fully flexible travel dates.
They can begin and end their trip in the country of their choice, no minimum duration of stay is
required and the maximum duration corresponds to the intercontinental ticket’s expiry date.
* At all airports where local infrastructure and legislation allow
33
Flying Blue Petroleum: Europe’s leading frequent
flyer programme for oil and gas industry destinations
Flying Blue, the leading frequent flyer programme
Flying Blue, the leading frequent flyer programme in Europe with 24.5 million members, has 31 airline
members and more than 100 non-airline partners.
The more members travel, the more their loyalty is rewarded. With Flying Blue, customers can access
many services specifically designed to make their trip even more enjoyable.
At www.airfrance.fr and www.klm.com, members can access their account, directly obtain «award
tickets» or have their accounts updated with Miles.
At www.flyingblue.com, they can easily book promotional «award tickets» which are only available
online: Primes@Promo. It also includes all the various ways to earn or spend Miles and an exhaustive
list of all offers available with programme partners in the «Flying Blue Store».
For new members, the presentation of Flying Blue is very detailed with a description of the benefits
linked to the various different statuses explained with videos and tutorials.
www.flyingbluenews.com
Flying Blue Petroleum
Flying Blue Petroleum is Europe’s leading frequent flyer programme for oil and gas industry destinations.
The programme gives its 60,000 members in its 95 oil and gas industry destinations access to a range
of exclusive benefits that come with being a member of a private club.
Flying Blue Club Africa
Flying Blue Club Africa is a community site for FlyingBlue members working with or on the African
continent, and who wish to exchange information with their peers or obtain advice and contacts
related to their business in Africa.
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4,000 + local employees in Africa
A long-term commitment
At the heart of Air France-KLM’s concerns, the Group has many social and societal commitments in
Africa.
Air France supports the employment, training and health of its employees. Established in some thirty
countries in Africa, the Group’s 4,000 + local employees benefit from the values and commitments
contained in the Group’s Ethic and Social Charter. Air France and KLM implement a responsible
employment policy, offering them ongoing vocational training with tutoring and training at the
Group’s training centres in Paris and Amsterdam, campaigns on work accident and risk prevention and
programmes for preventing health risks specific to their environment.
Recently, Air France and KLM introduced malaria awareness campaigns along with campaigns for
preventing risks related to the Ebola virus. Moreover, the Group has implemented a specific HIV
information programme for staff, for purposes of preventing and fighting discrimination, which
employees relay among their relatives and friends.
Air France-KLM also supports the transfer of skills via consultancy assignments (as for e.g., the “Air
France Consulting” subsidiary in supporting the development of the future Congo Airways) or via
the African Institute for Careers in Aviation (IAMA) founded in 2006 in Bamako in Mali, born from
Asecna* and Air France’s ambition to provide qualifying training courses in the aviation sector in
Africa. IAMA offers airlines, African airport handling companies, transit agents, travel agents or
airports the possibility to professionalize their structures and services through regulatory training,
recurrent training and retraining programmes.
*Agency for Air Navigation Safety in Africa
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© association PADEM
The Air France Foundation:
a 20 year commitment to children
Far-reaching humanitarian projects
Air France-KLM is committed to long-term projects related to child protection, health, culture,
training and the transfer of skills, as well as sustainable development programmes. In 2013, the Group’s
total contributions represented the equivalent of 14 million euros, including 16% invested in projects
carried out on the African continent.
The Air France Fondation involves around 2,500 employees in volunteer work and fundraising. Since
it was founded in 1992, the Foundation has supported 1,071 projects benefitting thousands of children
in 80 countries. In Africa, the Foundation has allocated over 4.6 million euros of subsidies to support
245 projects in 26 countries. It has also helped to finance the setting-up of shelters or social centres,
as well as the construction of schools for teaching children who are not at school to read. In 2013-14,
28 projects in support of children who are sick, disabled or in difficulty received financial support from
the Air France Foundation. As part of the 2014-14 programme, 35 projects, covering 17 countries,
will be funded on the African continent.
KLM Air Cares supports various initiatives in Africa such as access to internet technology for all
students with its “Close the gap” programme, reforestation in Kenya (120,000 trees planted near
Nairobi in the Ngong Hills Hills) and its ‘Wings of Support’ special education programme with its 2,000
donors and volunteer employees from KLM or Martinair. Moreover, thanks to cooperation between
KLM and the university of Amsterdam, the Doctor2Doctors programme allows Dutch paediatricians
to travel regularly to Kenya to assist their Kenyan colleagues.
Aviation Sans Frontières, the specialist in emergency aid, carries medical supplies to remote areas and
accompanies sick children by relying on volunteers in the air transport sector, notably Air France and
KLM employees. Together with other actors from the air transport industry and private sponsors, Air
France and KLM finance the budget needed for the maintenance and operation of aircraft that carry
out these assignments on behalf of NGOs.
Acting for Life, with the support of Air France, helped finance numerous projects in Africa, Southern
Asia and Latin America, in the fields of child protection, economic development, micro credit and
sustainable tourism. In 2014, for example, Acting for Life is taking part in a project to improve the
resources and living conditions of rural populations in Burkina Faso.
Air France-KLM, a leader in terms of sustainable development
In September 2014, the Dow Jones Sustainability Index (DJSI)*, the main international index evaluating
companies on their performance in terms of sustainable development, has, for the tenth consecutive
year, ranked Air France-KLM leader in the “Airlines” category. Moreover, for the sixth year running, Air
France-KLM is also leader of the broader «Transport» sector, including air, rail, sea and road transport
as well as airport operations. In this way, Air France-KLM joins the 24 most responsible countries in the
world, each in their own sector of activity.
39
Air France and KLM,
years of history for an ambitious future
KLM and Air France were both created on 7 October, the first in 1919, under the name of Koninklijke
Luchtvaartmaatschappij, the Royal Dutch airline for the Netherlands and the colonies, the second
in 1933 from the merger of five French airlines, Air Union, Air Orient, Société Générale de Transport
Aérien (SGTA), the CIDNA and Aéropostale.
Both are among the few existing airlines that were set up before the Second World War. Both were
pioneers of civil aviation.
Air France recently celebrated its 81st anniversary. KLM is celebrating its 95th anniversary.
Happy Birthday KLM, Gelukkige Verjaardag!
Founded on 7 October 1919 in The Hague, the Netherlands, KLM is celebrating its 95th anniversary,
making it the oldest airline in the worlds, still operating under its original name. Over the years ahead,
its ambition is to be stronger and more agile than ever, with maximum focus on its passengers.
To celebrate its 95th anniversary, the company has inaugurated the exhibition «A journey through 95
years of KLM» retracing the Company’s rich history at the Jan Van Der Togt Museum in Amstelveen,
near Amsterdam.
In addition, several KLM aircraft will be sporting a special livery with the 95th anniversary logo. The
company is also officially starting work on its new lounge at Amsterdam-Schiphol
To celebrate its anniversary, KLM is also adding to its collection its 95th miniature Delft reproduction
of a typically Dutch house, filled with genuine Dutch gin and served on board its World Business Class
since the fifties.
In 2019, the Company will celebrate its 100th anniversary, making it the only airline in the world to
reach this age without ever changing its name since its creation.
Air France-KLM, already ten years!
In 2004, Air France and KLM united to create a single Group, a giant of the air transportation industry.
The light blue airline, in reference to the KLM logo, and the dark blue airline, the Air France colour,
launched an ambitious project: preserve the two well-known brands while collectively building a
leading Group, in Europe and globally. Synergies were identified. Skills and technical, commercial and
industrial resources were all marshaled around a common ambition to win over customers and secure
their loyalty. The colors blended to form a global hue.
Ten years later, you could say the bet has paid off. Whereas airline mergers have proliferated around
the world, Air France-KLM remains a trail-blazer with a model which it continues to consolidate and
adapt to the new needs of its customers.
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Kenya
Air France-KLM Press Office - October 2014
http://www.airfranceklm.com