DLanguage STUDIO Company Profile

DLS
DLanguage STUDIO
Company Profile
SLDN Training Center and Industry
SKM Hospitality Courses, Tourist Guide and Nature Guide
DLANGUAGE
STUDIO
30&32, 1ST FLOOR
PERSIARAN BUNGA RAYA
LANGKAWI MALL 07000
LANGKAWI KEDAH D.A
www.dlanguagestudio.com
Tel/Fax : 604 9672979
Company No : RA0008145-X
Introduction
DLanguage STUDIO operates its business from Pulau Langkawi (Langkawi Island) northwest
coast of Malaysia, in a resident population of only 80,000 where the economy is mainly driven by
tourism. DLanguage STUDIO (DLS) was established in 2002 as a training center initially providing Public
English classes, Foreign Language Courses and Soft Skill Training Courses in Langkawi. The clienteles of
DLS varies from primary students to secondary students to adults seeking to improve themselves in
various fields. DLS has now expanded its business in SKM Training Courses and DLS Serviced Apartment,
offering fully serviced accommodation in its 3 bedroom. This apartment offers housekeeping service,
room service, travel and tour service arrangements and language programs for long staying guests.
DLS is also registered with Jabatan Pembangunan Kemahiran as Pusat Latihan and Syarikat SLDN to
conduct Sijil Kemahiran Malaysia courses in the fields of Tourist Guide, Nature Guide and Hospitality.
This is in-line with Malaysian Government’s vision to be one of the world’s best tourist destinations in
which DLS would like to be a player in helping to shape local tour guides and front-liners to a level of
international standard.
Mission
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To research and continuously improve the methods of developing human competencies
To identify and enhance the common platforms for corporate vision and individual ambition
To expand the relevancy of corporations to meet holistic needs of all interested parties through
competencies that deliver
To achieve full competency potential, human dignity and corporate capabilities
Corporate Information
Company Name : DLanguage STUDIO
Company Number : RA0008145X
Incorporation : 2006
Registered with JPK, Finance Ministry
Website www.dlanguagestudio.com
Telefax : 604 9672979
Email : [email protected]
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Accreditation
DLS is registered with JPK to conduct Sijil Kemahiran Malaysia courses, as it has fulfilled the following
obligations :
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Registered with Jabatan Pembangunan Kemahiran (JPK) as Pusat Latihan SLDN, which allows it
to work with other registered companies (Syarikat SLDN) to conduct SKM courses together
Registered with Kementerian Kewangan under ‘Kod Bidang 220502’ as required by JPK to
conduct SKM courses.
DLS has also applied to JPK as Syarikat SLDN (awaiting for approval). Upon approval, this will
allow DLS to conduct SKM courses alone without having to work with other companies.
Note :
Besides Tourist Guide, DLS has
also requested from JPK to
conduct the following courses :
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Nature Guide
Food & Beverage Waiter
Food & Beverage Captain
Front Desk Assistant
Chambermaid
Senior Chambermaid
Commis
Demi Chef
SPA Therapist
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DLS STUDIO Apartment
DLS offers a fully equipped training center, and also a 3 bedroom serviced-apartment. DLS training
center is used to conduct various courses, from language to hospitality and tourism whereas DLS
STUDIO Apartment is used as guest accommodation and On-Job-Training outlet for hospitality
apprentices.
DLS STUDIO
Apartment
Facilities :
1 x Air Conditioned Deluxe
Room, 2 x air-conditioned
standard rooms, Spacious
Family Hall, TV (astro),
Dining Area, Complete
Kitchen, Wi-Fi, Toilet &
Bathroom
1 x Deluxe
2 x Standard
Services : (upon request)
Housekeeping, Food &
Beverage, transportation,
tour arrangements
DLS
DLS STUDIO Apartment
RM200/night
Negotiable for long stay
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Daily Housekeeping service
Food and Beverage services (by request)
Airport Pick up and transfer
Walking distance to Affin Bank, Bank Rakyat, BSN, EON Bank and Tabung Haji
Walking distance to KFC, restaurants, Kamdar, Pasar Borong Sakan and other shops
Tour arrangements
Spacious air-conditioned deluxe room, double bed, wardrobe, vanity mirror, study
desk and coffee table and chairs
Spacious air-conditioned standard rooms with double bed, wardrobe and study desk
Spacious family hall and dining area
Fully equipped kitchen with stove and utensils
1 Bathroom and 1 separate Toilet
Mini Bar
Complimentary basket
Check-in 1400hrs, Check-out 1200hrs
Surcharge RM30 during public holidays
Address : 32, 1st Floor, Persiaran Bunga Raya Langkawi Mall
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DLS Training Center
General Facilities :
Meeting Room, Waiting Area, Kitchen Pantry, Prayer Room, Reading Room, Bathroom
Lecture Facilities :
2 x Lecture rooms, projectors, flip chart, tables and chairs, computers and printers, scanner, internet,
wi-fi, reference books
Practical Facilities:
DLS STUDIO Apartment, Bar Counter, Reception Counter, Kitchen
Reception Counter
Bar Counter Moch-up
Dining Moch-up
Kitchen Mocu-up
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DLS Training Process
In order to maximize the potential of its clients, DLS ensures the following process :
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Define areas of competency
Determine target of achievement
Assess level of competency
Design competency training program
Review, verify and validate competency training program
Deliver and develop required competency
Monitor and assess progress
Assess and report achieved level of competency
Future re-assessment
DLS offers the following Training Programs / Courses
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Soft Skill Training Courses : Customer Service Excellence, Negotiation Skills
Foreign Language Courses : English, French, Mandarin, Arabic
SLDN - Sijil Kemahiran Malaysia : Tourist Guide, Nature Guide, F&B Waiter, F&B Captain,
Chambermaid, Senior Chambermaid, Front Desk Assistant, Commis, Demi Chef, SPA Therapist
SLDN Industrial Training Partners :
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Tourist Guide Program : Langkawi Lovely Holiday Sdn Bhd
Hospitality Programs : The Lanai Langkawi, Rebak Island Resort, DLS STUDIO Apartment, Alya
Café, Best Star Five Resort
DLS Clienteles
The Westin Langkawi, Sheraton Langkawi, Tg Rhu Resort Langkawi
Bayview Langkawi, Casa Del Mar Langkawi, Bostonweb Academy
VADS (Value Added Data Services – Subsidiary of TMNet)
Rebak Island Resort Langkawi, Langkawi Tourism Action Council
Tourism Malaysia, Tg Sanctuary Resort Langkawi
PEHRDA (Perak Human Resource Development Authority), Datai Golf Langkawi
The Andaman Langkawi, The Lanai Langkawi, Maybank Langkawi
Proton Edar Langkawi
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DLANGUAGE STUDIO’s TRAINERS
Raizam Tamin – Food Technologist, VTO, F&B, Front Desk, Tourist Guide, SLDN Trainer & Coach, DSE
Training Areas : English, French, Food & Beverage, Front Desk, Customer Service, Tourist Guide.
Raizam is an Australian trained food technologist and entrepreneur, with more than 20 years experience
value-adding hospitality businesses in Malaysia, Australia, Peru, Republic of Guinea and Republic of
Congo Africa. Raizam ventured into teaching and training since 2000, and has completed Vocational
Training Officer (VTO), SLDN Industrial Coach and Dual System Expert (DSE) courses organized by The
Skills Dept of Human Resource Ministry Malaysia. He is able to speak English, Malay, French, Spanish,
Arabic and Thai. Raizam was once a radio announcer (known as DjRay) for tourism radio, ie Langkawi FM
and currently conducts English, French and Malay Language Programs, Hospitality, Tourist Guide, Nature
Guide and Customer Service Programs. During his vast local and international experiences, Raizam has
successfully managed the following Hotels and Restaurants :
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Hotel Manager : Grand Unity Hotel, Conakry Republic of Guinea
Business Development Manager : La Isla Estevez (4 star), Macchu Picchu Ruinaz (4 star), Hotel
Monasterio Peru (5 star)
Restaurant Manager : Le Petit Palais Restaurant (5 star), Republic of Guinea, The Thai Pavillion (6
star), Datai Langkawi), Royal Botanical Garden Restaurant (4 star) Sydney Australia
Elia Adura – Degree in Tourism, Front Desk, Trainer & Coach
Area of Training – Front Desk, Customer Service
Elia has more than 15 years experience in the Front Office management. She is currently a Training
Manager of Rebak island Resort, and often invited by DLanguage STUDIO to perform training in tourism
field. She has attended numerous courses related to the tourism industry and often gained high level of
achievement.
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Rusanah Chin – Chambermaid, SLDN Trainer & Coach
Areas of Training – Chambermaid, English
Rusanah started her working career in 1987 as a senior chambermaid at Pelangi Beach Resort Langkawi.
She was promoted to the position of a Supervisor the following year and then from there to Senior
Supervisor the following year. Looking for more exposure, after 4 years she left the hospitality industry,
she joined a retail outlet at the then Delima Resort as store supervisor. In 2001, opportunity knocked at
her door for something that was her passion – teaching. She found herself attached to a local
kindergarten for six months before realizing that home tutoring was lacking in Langkawi. She then
embarked on facilitating classes for primary students for English language, Malay language alongside
with Mathematics and Science. The demand for English language classes was on the rise and in 2006,
She fully concentrated in only one subject, English, till to date. From time to time, she also conducts
classes for primary and secondary school students in basic English communication with DLanguage
Studio Langkawi.
Nurhartini Abd Rahman – Tourist Guide, Front Desk, Chambermaid, SLDN Trainer & Coach, DSE
Areas of Training – Front Desk, Chambermaid, Tourist Guide & Nature Guide
Nurhartini binti Abdul Rahman, 30 years old graduated in March 2008 as Bachelor Business
Administration (Hons.) at Universiti Utara Malaysia. She also a Diploma In Accountancy’s holder from
Universiti Teknologi MARA. She started her career as a temporary teacher (GSTT) at several secondary
schools in Perlis from year 2007 to 2009. She has experienced in teaching Mathematics, Bahasa Melayu,
Geography, Information Communication Technology Literacy (ICTL) and English Language.
She joined Advance Management Consultant as Administrative and Human Resources Executive in 2009
in which she was responsible to conduct training and manage administration and human resource tasks.
Currently, she works at Bahagia Hotel Langkawi SDN BHD initially as Account Executive. She is also
involved in daily operations of the hotel especially in front office related tasks. She is also a part-time
trainer at DLanguage Studio and also assists the company in preparing Written Instructive Material for
Hospitality & Tourism Course. She has completed her Sijil Kemahiran Malaysia Level 3 for Tourist Guide.
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Sabrina Sukardi – Tourist Guide, Front Desk, Chambermaid, Dual System Expert (DSE)
Areas of Training – Front Desk, Chambermaid, Tourist Guide & Nature Guide
SABRINA BT SUKARDI, 31 years old graduated in March 2008 as Bachelor Degree in Business
Administration (Hons.) at Universiti Utara Malaysia Sintok, Kedah. Upon completion of her studies, she
worked as a teacher at INTEGRATED ISLAMIC SCHOOL, KUANTAN for three years. She was also
appointed as a Senior Assistant for the school before she receiving an offer as an Operation Executive at
ADVANCE MANAGEMENT CONSULTANT in Penang. During her position as an operation executive, she
handled events and made sure all events were held smoothly and all participants and crowd were
satisfied with the event such as Education Carnival and Leadership Course under Ministry of Youth and
Sport. Now, she work as a Marketing Assistant cum Front Office Assistant at BAHAGIA HOTEL
LANGKAWI, Kedah and part-time at DLANGUAGE STUDIO as office assistant and trainer.
Zoher Mustan – Nature Guide, SLDN Trainer & Coach
Area of Training : Nature Guide
Zoher Mustan was initially a businessman in the field of retails. He later joined Tanjung Rhu Resort and
was trained in Nature Guiding. He has attended various courses related with his nature work. He
recently attended SLDN Coach course and was later invited by DLanguage STUDIO to join the training
team.
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Zulkaply Hatim – Culinary Arts SKM 3, SLDN Trainer & Coach
Area of Training – Culinary Arts
Zulkaply Hatim has worked in various 5 to 6 star resorts around Malaysia including The Datai Langkawi
and Rebak Island Resort. He has delivered many cooking class lessons organized by DLanguage STUDIO.
Being a well organized chef and trainer, Zulkaply has proven his successful track record in developing
skills of his sub-ordinates anywhere he works.
Amirul Syafiq Abdullah – Tourist Guide, SLDN Trainer & Coach
Area of Training – Tourist Guide
Amirul Syafiq has attended SLDN Coach course and is currently running a Travel Agency business. He
conducts more coaching activities but from time to time, he is invited to conduct tourism related
training programs, especially in Nature and Tourist guiding.
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Ms Chou Nyok Kuen – Mandarin and English Facilitator
Ms Chou is able to communicate in English, Mandarin and Malay. She is an English and Mandarin
facilitator and an entrepreneur with value-added 8 years of industrial experience and in teaching fields.
Initially she started as a kindergarten teacher and was later on promoted to Principal of Tadika Aman
Kindergarten, in which she contributed her services for 3 years. She had led the school with a proven
track record of effective leadership before she ventured into adults teaching in 2005. Over the years,
she has attended language courses, then offered by DLS to teach the adults. She has successfully
conducted Mandarin and English Courses for Langkawi Tourism Action Council and DLS
Other Trainers
Zainuddin Ismail – Culinary Arts (Pastry)
Samberi Ibrahim – Food & Beverage
Sarina Salim – Housekeeping
Nurhashimah Muhammad – Housekeeping
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