GP Handbook 4-2013 - Cook County Clerk

race
eriod
oting
Handbook
Consolidated Election
April 9, 2013
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Table of Contents
General Information
•
•
•
•
•
•
•
•
•
•
Daily Instructions………………………………………………………………………………………
Dates and Hours…………………………….…………………………………………………………
Equipment………………………………………………………..………………………………………
Forms………………………………………………………………………………………………………
Conduct…..……………………………………………………………………….………………………
Electioneering……………………………………………………………………………………………
Pollwatchers……………………………………………………………………..………………………
Media…………………………………………………………………………………………….…………
Long Lines.…………………………………………………………………………………….…………
Supplies……………………………………………………………………………………………………
8
10
10
10
11
12
12
12
13
14
Setup
•
•
Touch Screen……………………………………………………………………………………………
○ Touch Screen Audit Log...……………………………………….……………………...……
Card Activator…………………………………………………………………………..………………
18
22
24
EM Responsibilities
•
•
•
First Morning……………………………………………….……………………………………………
○ Touch Screen…………………………………………………….…………………………………
○ Card Activator………………………………………………………………………………………
Grace Period Voting Website……..……………………………………………………….………
○ First Log in..…………………………………………………………………………………………
Each Morning
○ Touch Screen………………….……………………………………………………………………
○ Card Activator………………………………………………………………………………………
30
30
32
32
32
38
39
Processing Voters
•
•
•
Grace Period Voting Applications…………………………………………………………………
○ Who May Register to Vote…………………………………………………………………….
○ List of Acceptable IDs………………………………………..…..…………………………….
Web Application..………………………………………………………………………………………
Special Circumstances
○ Special Circumstances Guide for Early Voting…….……………………………………
○ Affidavit for Universal or Provisional Voters (AUPV)…………………………………
○ Directions for completing the pink portion of the AUPV……………………………
44
46
46
48
Regular Ballots…………………………………………………….……………………………………
Audio Ballots……………………………………………………………………………………….……
○ Audio Ballot Instructions for the Voter……...……………………………………………
66
68
70
57
59
61
Issuing Activation Cards
•
•
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•
○ Audio Ballot Button Descriptions……………….……………………………………………
Other Activations Involving the Accessibility Handset
○ Audio Visual…………………………………………………………………………………………
○ Sip & Puff Instructions…………………………….……………………………………………
○ Sip & Puff Connection Diagram………………………………………………………………
○ Assisting Voters Who Need Assistance….…………………………………………..……
72
73
73
75
76
Last Voter Rules………………………………………….……………………………………………
Touch Screen Audit……………………………………..……………………………………………
Card Activator…………………………………………..………………………………………………
Secure the Voting Equipment…………………..…………………………………………………
80
82
84
84
End of Day Operations
•
•
•
•
Closing Early Voting
•
•
•
Closing the Touch Screen…………………………………………………………………………..
Packing up the Equipment
○ Touch Screen……………………………………………………………………………………...
Packing up Supplies and Materials………………………………………………………………
88
89
92
Changing Touch Screen Paper Tape…………………………………………………..… 96
Troubleshooting
•
•
•
Touch Screen……………………………………………………………………………………………
o Printer Problems……………………………………………………………..……………………
○ Activation Card Problems………………………………………………………………………
○ Power Problems……………………………………………………………………………………
○ Results Cartridge Problems….…………………………………………………….….………
○ Manual Mode…………………………………………………………………………….…………
▪ Manual Mode Steps…..……………………………………………………..….….………
▪ Automatic Mode (from Manual Mode)…………....………………….……..………
○ Other Problems…………………………………………………………………………….…..…
Touch Screen Replacement…………………………………………………………………..……
Card Activator……………………………………………………..……………………………………
104
104
105
108
108
109
109
111
112
114
116
Important Phone Numbers……………………………………………………………………… 118
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General
Information
• Daily Instructions
• Dates and Hours
• Equipment
• Forms
• Conduct
• Electioneering
• Pollwatchers
• Media
• Supplies
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DAILY INSTRUCTIONS
1)
Turn on the touch screens
2)
Turn on the card activator
3)
Turn on the computer
4)
Double click the GP shortcut icon
5)
Log in using your User Name/Password
6)
Log out
7)
Turn computer off
8)
Turn off the touch screens
9)
Turn off the card activator
10) Place the paper applications, and the printed and
signed registration forms in numerical order in
the manila return envelope for pickup
11) Place Affidavits (in numerical order by application
number) in Envelope 604 for pick up
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Important Dates
◘
◘
◘
◘
Consolidated Election
April 9, 2013
Grace Period* Voting
March 13, 2013 – April 6, 2013
Early Voting
March 25, 2013 – April 6, 2013
In-House Absentee* Voting
April 7, 2013 – April 8, 2013
* Grace Period Voting will only occur at:
→ All Cook County Courthouses &
The Cook County Clerk’s Office, 69 W. Washington St., 5th floor, Chicago
□ March 13 – March 22
Monday – Friday, 9 a.m. – 5 p.m.
□ March 25 – April 6
Monday – Saturday, 9 a.m. – 5 p.m.
(Cook County Courthouses will be closed on March 30 & April 6)
→ Chicago Heights City Hall & Niles Village Hall
□ March 25 – April 6
Monday – Saturday, 9 a.m. – 5 p.m.
Any voter in line at closing must be allowed to vote.
Voting Equipment and Setup
The following will be at each Grace Period Voting site on March 25, 2013:
►
►
Touch Screens
Card Activators
Each touch screen, card activator and the duffle bag will have a luggage tag identifying
the Grace Period Voting site.
Set up all touch screens and card activators on March 22, 2013.
Forms
Fill out all forms (written and web forms) completely. Follow the instructions in this
Handbook. You will be replaced if you do not perform this duty accurately.
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Conduct
► Conduct yourself in a professional manner at all times.
► No profanity or foul language.
► No loud music.
► No use of personal cell phones, beepers or pagers during working hours in the
voting room.
► No use of personal laptop computers, iPods, DVD players or headphones during
working hours.
► Food or drink is not permitted at your work stations at any time. Eat away from the
equipment and work materials.
► Dress code:
→ Business casual dress Monday through Thursday.
− Dress neat and not sloppy, as you are representing the Cook County Clerk’s
Office.
− Casual dress on Friday. Jeans are OK.
− No political items may be worn including buttons, t-shirts, hats, etc.
− Hats should not be worn in the voting room.
► If you violate the rules and procedures, you may be subject to termination.
► Attendance:
→ Call the Call Center and your fellow EMs if you are sick and unable to work or
running late. If you are late a second time, we will strongly consider replacing
you.
► Cell Phone:
→ Your cell phone must be turned on during Grace Period Voting. Make sure to
answer our calls. We must be able to contact you at all times.
► Arrival:
→ Be at your Grace Period Voting site by 8:30 a.m. every morning. Grace Period
Voting sites must be open and ready for the 1st voter at 9:00 a.m. each day.
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Electioneering
The Campaign-Free Zone provides an intimidation-free election environment for voters
approaching and in the Grace Period Voting site.
►
Electioneering is strictly prohibited within 100 feet from the door to the Grace
Period Voting building. Electioneering includes wearing campaign buttons,
badges, tee shirts, sweatshirts, caps, or any type of clothing in specific colors or
with slogans, pictures, etc.; asking voters to vote a particular way; or leafleting.
►
Intimidation is a felony under Illinois law.
Pollwatchers
Pollwatchers must present an Early Voting credential to you upon entering the Grace
Period Voting site. They will need one for each day they want to enter the Grace Period
Voting site. Place credentials in Envelope 604.
You, as EMs, and Cook County Clerk’s staff or authorized rovers from the Cook County
Clerk’s office are the sole authority in the Grace Period Voting site. You may expel
observers who violate these rules.
Media
Due to the growing number of independent and online news outlets, we now allow
reporters and photographers to use their staff ID or business card for access to the
Grace Period Voting site.
A few guidelines for working with the media:
►
EMs should ask to see media ID when media personnel enter the Grace Period
Voting site.
►
News crews can photograph and film inside.
►
Asked to be excluded if you or a voter does not want to be filmed, photographed
or interviewed.
►
Interviews should be conducted at a distance so as not to disturb voting.
►
If a problem arises or if you are not sure who to grant access to, contact the
Clerk’s media coordinator at (312) 502-3268.
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Long Lines – Division of Labor
►
Process voters quickly but accurately.
►
Hand out applications on clipboards. Equipment Managers managing the busy
line:
→ Make sure applications are filled out before getting to the online confirmation
table.
►
Equipment Managers confirming voters online:
→ Do not spend time talking to voters about how to vote on the touch screen
when handing the voter the Activation Card Warning slip.
►
Equipment Managers monitoring the touch screens:
1) Remind voters to cast their ballot before removing their activation card from
the touch screen. Point to the Activation Card Warning Slip.
2) Hand voters an “I Voted” sticker as they return their activation card.
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Grace Period Voting Supplies
Black Wheeled Duffle Bag
○ Blue Wheeled Bag for used printer rolls
○ Touch Screen Paper Rolls
1
1 boxes
(12 used and full paper rolls)
Grace Period Voting Supply Kit Box
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
Anti-Static Wipes
Black Plastic Cylinders
15 ft. Gray Extension Cord
Power Strips
Duct Tape
"I Voted" Stickers
Pink Activation Card Warning Slips
Envelope 604 (credentials, affidavits and correction sheets)
Grace Period Voting Poster
Mail Ballot Applications
Affidavits for Universal or Provisional Voters
• English
• Spanish
• Chinese
• Hindi
Manila Envelope 11 x 14 (for ballot applications)
Clipboards
Writing Pad
Hand-Sanitizer
Plastic Bag 601
4
12
2
1
1 roll
2 rolls
1 pads
2
1
40 pads
50
10
2
5
6
5
1
1
1
Plastic Supply Bag for Early Voting
○
○
○
○
○
○
○
○
○
○
○
○
Voter Activation Cards
Regular Pens (black)
Red Plastic Padlock Seals in zip lock bag (for touch screen)
Stylus
Scotch Tape
Election Judges badges and badge holders with white string
1001 Key with red seal in 4x4 zip lock bag
Rubber bands in a zip lock bag
Paper clips
Scissors
Rubber fingers
Highlighters
Manila Envelope with Early Voting Materials
○
○
○
○
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Grace Period Voting Handbook
Audit Log Booklet
Time Sheet Booklet
Keep It Fair pamphlet
10
1 box
75
5
3 rolls
15
1
25
1 box
1
2
2
1
1
2
5
14
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Setup
• Touch Screen
○ Audit Log
• Card Activator
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Setting up a Touch Screen
FOLLOW the steps on this checklist to set up a touch screen.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
1
Place the touch screen on a table with the wheels facing the edge or
on the floor with the yellow rectangular areas facing upward.
2
Open the compartments on the side of the touch screen that are
facing upward. Remove the items from all three compartments.
Replace the covers.
3
Separate the metal legs by pulling on both sides, like an accordion.
DO NOT place the pin in the hole on the crossbars between the legs
yet.
4
5
Straighten the top crossbar between the legs. The top bar (with the
pin) should be horizontal and the bottom bar (with the hole) should be
pointing upward in an upside down “V” shape. When the crossbars
are correctly positioned, the legs should point slightly outward.
Insert the legs:
→ Be sure that the legs are positioned as in step 4 before trying
to push them fully into place.
→ Align the legs with the color coded yellow and black holes on
the touch screen.
→ Push the legs into the holes until you hear a “click”.
Note: pushing all the legs in at the same time makes the connection a
bit easier
→ After the legs are in place, connect the crossbars by inserting
the pin into the hole.
6
1. Fully extend the legs by pulling them upward and allowing the
pins to click into place.
→ If your site requires you to move the touch screen from one
room to another:
• Do not fully extend the back legs.
• Insert the wheels onto the back legs.
• Make sure the touch screen stands level.
2. Stand the unit up onto its legs.
Remember: Turn the touch screen over in pairs! Do not attempt to
turn the touch screens over by yourself.
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7
Remove the cover of the touch screen and place it aside.
Raise the screen of the touch screen and place the brace in the
middle groove.
8
9
10
Note: Lift the screen gently from behind so you can see where the
groove is located. Be careful to only raise the screen and not to raise
the screen too far; this can damage the unit.
Attach the privacy panels. Insert both metal prongs in the holes on
either side of the touch screen (left and right are labeled on the
panels). When properly inserted, the panels will click into place.
Connect the top flap to both sides using the Velcro. The flap should
hang off the rear of the machine and be flush with the privacy panels
in front.
Plug the unit in by connecting the cord from the outlet on the blue
lower right side of the machine to a power source. If necessary, tape
the cord to prevent voters from tripping.
Place the headphones and Velcro strap in the back of the machine.
11
Turn on the power to the touch screen by pressing the right side of
the red rocker switch (on/off button) in the rear of the machine.
12
Wait…The touch screen machine may take several minutes to boot
up.
→ Break the white seal on the Polls Open/Close cover.
13
→ Unlock the Polls Open/Close cover using the 1001 key.
Note: DO NOT remove the seals on the Printer and the Cartridge
Ports cover.
Open the polls on the touch screen machine.
14
→ Pull down the cover labeled “Polls Open/Close” in the back of the
machine.
→ Turn the knob to “Open”.
→ Close and lock the cover.
Remember: Never close the polls once they are opened.
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1. Seal the Polls Open/Close cover with a red seal.
2. Wait…The unit will boot for several seconds.
15
16
3. Record the red seal number on the Audit Log.
Note: If the touch screen has the message “Results Cartridge
Removed”; see Touch Screen Troubleshooting, “Results Cartridge
Removed”, page 108.
Print an AM zero tape on the touch screen. To do this, press “Print”
at the bottom of the screen as soon as the unit stops booting. The
machine will ask if you want to review every page. Select “YES”.
Note: If the touch screen goes straight to the “To Begin Voting”
screen after booting up, see Touch Screen Troubleshooting, “Touch
screen fails to print an AM zero tape”, page 104.
17
Verify that all of the totals on the printout are zeros. After each page
has been checked, touch “Next Page” on the screen. Repeat this
step as many times as necessary.
18
Press the “DONE” button in the middle of the screen after the last
page has been reviewed. The paper will advance so that there is no
printing visible. The ballot will appear on the screen
19
Press the “DONE” button on the bottom right of the screen.
20
Press “Start Voting” on the touch screen when the option appears.
21
Turn off the touch screens once the setup of all machines is
complete.
NOTE: If the green light on the front of the printer cover is flashing or not lit, see
Changing Touch Screen Paper Tape and/or Touch Screen troubleshooting.
Repeat all steps for each touch screen
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Setting up the Card Activator
FOLLOW the steps on this checklist to set up the card activator.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
1. Confirm the serial numbers on the Audit Log.
2
2. Remove the card activator and the power cords from the black
case.
3. Connect the two sections of the power cord.
3
1. Plug the round end of the power cord into the back of the card
activator unit.
• The flat end of the black plastic connector should be facing
up.
2. Connect the cord to a power source.
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Flip the black power switch, located on the underside of the left side
of the unit, up to turn the unit on.
5
Wait…It may take several minutes to boot up.
6
Confirm that the machine boots up.
7
Flip the black power switch down to turn the unit off.
24
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EM
Responsibilities
• First Morning
○ Touch screen
○ Card activator
• Grace Period Voting
Website
○ First log in
• Each Morning
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First Morning of Grace Period Voting
Be at your Grace Period Voting site by 8:30 a.m. and obtain entry into the Grace Period
area.
Prepare your name badge and wear it everyday.
Touch Screens
The touch screens will have already gone through the open polls process as part of the
setup process. The new Open/Close Polls seal number will have been recorded by the
person setting up the equipment. DO NOT open the Polls again.
FOLLOW the steps on this checklist on each touch screen that is set up on the first
morning of Early Voting.
CHECK the box next to each item as it is completed.
Check
Step#
1
Task to complete
Turn on the power to the touch screen by pressing the red rocker
switch in the back of the machine.
•
The screen will display “Please Wait”. This may take several
minutes.
2
The machine will display “Waiting for first voter”.
3
Confirm the protective counter number on each touch screen from
the Touch Screen Audit Log.
Write the date and the public counter number from the bottom of the
screen of each touch screen on the first “AM Public Counter” line in
the Daily Log.
4
5
Press and hold the green button on the back of the touch screen
until it beeps.
•
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The screen will show a menu screen.
30
6
7
When the menu screen appears:
•
Press “Zero Proof Report”.
Print the AM Zero tape.
Note: This is your second AM Zero tape.
Once each AM Zero tape is done printing, the touch screens
are ready for the first voter.
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Card Activator
FOLLOW the steps on this checklist to set up the card activator.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
1
Turn on the card activator by pressing the power on/off switch on the
bottom left side of the unit.
2
The card activator will initialize.
Once the card activator is done initializing, you are ready to activate cards.
Do not run a configuration tape or an AM Zero tape on the card
activator.
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Grace Period Voting Website
First Time Log In
FOLLOW the steps on this checklist to log into the Grace Period Voting Website the
first time.
CHECK the box next to each item as it is completed.
Check
Step#
1
2
Task to complete
If the screen has no Grace Period Voting icon on your desktop, type
https://gracevoting.cookcountyclerk.com in the web address bar at the
top of the screen.
1. Enter your User Name and Password in lower case letters.
• Your User Name is the Grace Period Voting location where
you are working.
Example: rollingmeadows
• Your Password is also the Grace Period Voting location
where you are working.
Example: rollingmeadows
2. Click the “Login” button.
Step
1
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Step
2
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You will immediately be prompted to change your password.
1. Enter the Current Password (lower case).
2. Enter your New Password.
• The password may be anything you choose, but it must be a
minimum of 7 characters.
• Remember that passwords are case sensitive.
• Write down the new password so you don’t forget it.
3. Confirm the new password in the “Confirm Password” box.
4. Click the “Change Password” button.
3
Step
4
Step
3
Step
2
Step
1
When the screen shows that your password has been changed, click
“Continue”.
4
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Once you have changed your password, you will be taken to the Grace
Period Dashboard screen.
5
All Grace Period Voting EMs are required to change their password during the first
login. You will only be asked to change your password once.
Immediately call the Grace Period Voting Call Center and let them
know that you are up and running and ready for the first voter.
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Each Morning of Grace Period Voting
FOLLOW the steps on this checklist to set up the touch screens and the card activator.
CHECK the box next to each item as it is completed.
Check
Step #
Task to complete
Touch Screens
1
Turn on the power to each touch screen.
2
Confirm that the seal number on the Cartridge Ports cover for each
touch screen is the same as the number from the previous day.
1. Record the beginning public counter number from each touch
screen in the “Daily Log” portion of each Touch Screen Audit
Log.
2. Confirm the number is the same as the closing number for the
previous day on each touch screen.
3
Step
1
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Step
2
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Card Activator
1
Turn on the card activator by pressing the power on/off switch on the
bottom left side of the unit.
2
The card activator will initialize.
Once the card activator is done initializing, you are ready to process voters.
Once you have completed the morning set up of the touch screens and the
card activator, turn on the computer, log into the Grace Period Voting
Website and move on to the Processing Voters section of the Handbook.
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Processing
Voters
• Grace Period Voting
Application
○ Who may Register
○ List of Acceptable IDs
• Web Application
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Mail Ballot Applications
FOLLOW the steps on this checklist to process each voter.
Check
Step#
1
Task to complete
Hand each voter a Mail Ballot Application.
• Each application is bilingual: English/Spanish,
English/Chinese or English/Hindi.
Instruct each voter to complete sections 1 - 4 of the Mail Ballot
Application and hand it back to you. The voter may fill out the
following information in the English, Spanish, Chinese or Hindi section
of the application.
• Name (print)
• Address (print)
• Phone number
• Email Address
• Signature
2
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Write the activation code on the line provided for the ballot style.
3
Note: If a mistake is made on the Mail Ballot Application by the voter
or EM, fill out a new application.
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WHO MAY REGISTER TO VOTE
Voter Registration Applicants Must:
► Be citizens of the United States on the day of registration. There is no waiting
period once a person becomes a citizen.
► Be 18 years old by the next election. If an applicant is not yet 18 but will be on
or before the next election, accept the registration.
► The applicant must actually reside at the address listed on the registration form.
This must not be a business address or post office box (except for homeless
registrants).
► Display two pieces of identification*. Identification must include one piece with a
current address (although neither need be a picture ID).
ACCEPTABLE FORMS OF IDENTIFICATION INCLUDE:
Illinois Drivers license
Employee or student ID
Illinois State ID
Credit card
Social security card
Birth certificate
Utility bill in applicant’s name
Mail postmarked to the applicant
Valid U.S.A. passport
Lease or rental agreement
NOTE: Persons convicted of crimes and currently serving their sentences in a penal
institution cannot vote. People awaiting trial in a penal institution or persons on parole
or probation are eligible to vote.
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Web Application
The web application consists of 4 steps.
Each step must be completed to register the voter.
Step 1 – New Registrant
1. Enter the voter’s name.
− Last
− First
− Middle
− Suffix (if there is one)
2. Enter the voter’s identification information.
− Date of Birth (mm/dd/yyyy)
Example: 02/27/1976
− Driver’ License/State ID and/or the last 4 digits of the voter’s
Social Security Number
3. Check the box next to “This person has provided 2 forms of
identification”.
4. Click on the “Next” button at the bottom right of the screen.
Step
1
1
Step
2
Step
3
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Step
4
48
Step 2 – Vital Information
Note: The voter’s name information will remain from the previous
page.
1. Enter the voter’s Address Information.
2. Check the box next to “Homeless Voter” if the voter is homeless.
3. Ask the voter if they live in unincorporated Cook County.
− Check the box next to “This person has provided 2 forms of
identification”.
4. Complete the Other Information section.
− Sex
− Phone Number
− Email Address
Step
1
2
Step
2
Step
3
Step
5
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Step
4
49
Check the box next to “Mailing Address” if the the voter requests that
mail be sent to a different address. Boxes to enter the mailing
address will appear.
3
1. Check the box next to “Check here if born outside of the United
States” if the the voter was born outside of the United States.
− A box labelled “Citizenship” will appear.
2. Click the dropdown arrow on the right of the Citizenship box. 2
choices will appear.
− Click “Born of U.S. Parents” if the voter was born of a US
parent.
− Click “Naturalized” if the voter is a naturalized citizen.
Step
1
Step
2
4
If the voter was naturalized, a new set of boxes will appear.
1. Ask the voter how he/she was naturalized and make a selection in
the drop down menu.
− Parents naturalization papers
− Their own naturalization papers
2. Enter the court (example: US District), City, State and Date the
person was naturalized.
Step
1
Note: If he/she is unable to answer the questions, continue with the
registration and make sure we have contact information to follow up.
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1. Ask the voter if he/she is able to sign his/her name.
− Check the box next to “Check here if unable to sign name” if
the the voter is unable to sign his/her name. A series of boxes
will appear.
2. Ask the voter for the following information and enter it in the
boxes provided.
− Father’s first name
− Mother’s first name
− The voter’s height
− The color of the voter’s eyes
3. Click on the reason for the inability to sign his/her name in the
drop down menu. Examples include:
− Physical problems
− Unable to write
5
4. Enter more description of the problem, if needed in the “Describe”
box.
5. Enter any distinguishing marks that would assist the judge in
identifying the voter, such as a mole on the face or a scar on the
hand, in the “Distinguishing Marks” box.
6. Click the “Next” button.
Step
1
Step
3
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Step
4
Step
2
Step
5
Step
6
51
Step 3 – Review and Confirm
1. This screen shows a summary of the voter’s information. You
may:
− Show the voter the screen and have the voter review if for
accuracy.
− Print this screen for his/her review using the “Print for Review”
button at the bottom left of the screen
− Repeat the information aloud (include spelling the name) to
make sure you have the information correct.
2. If you need to make corrections, click on the “Edit Registration”
button next to the “Print for Review” button.
3. Write down the activator code on the Mail Ballot Application to the
right of the ballot style line. You will use this number to activate a
voter card after completing the registration procedure.
− The activator code can be found in the Election information
section of the review screen near the top of the review screen.
4. Click on the box stating that you confirm that the information is
correct if the voter information is correct.
5. Click the “Prepare Form” button at the bottom right to proceed.
1
Step
3
Step
1
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Step
2
52
1. Complete the judge portion of the paper Mail Ballot Application
with the information from the web application.
2. Write in the voter’s activation code on the line provided for the
ballot style.
2
Step
2
Note: Keep your paper applications in numerical order, especially
when placing them in the manila EV application return envelope.
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1. Click on the orange “Print Your Registration Form Now” button in
the center of the print form screen. You have one last opportunity
to write down the activator code at this point.
2. Click on “Register Another Voter” button, the information will be
held while it takes you back to the dashboard screen.
Note: If you click on the back to the dashboard button, you will lose
all of the information you entered.
3
Step
1
Step
2
Click the close button when you get the “Downloading Form Please
Wait…” message. You do not need to wait.
4
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Click “Open” once the file is downloaded to open the file in order to
print the form.
5
Click on the print icon to print the form. Once the form is printed,
you and the voter must sign both copies.
Remember, the voter always signs on the bottom right and you sign
and date the bottom left.
Cut the form in half and give the voter the top half and place the
Clerk’s copy in an interoffice envelope in order to send it to the
Election Department.
6
EM’s
signature
and date
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Voter’s
signature
55
At the end of each day, go to the registrar dashboard and click on the
button near the bottom right corner of the screen that says
Registration Counts Report.
7
1. Once the Registration Counts Report screen is showing, click on
the generate PDF button.
2. Once the Grace Voter Registration Counts Report appears, print
the report.
3. Count the total number of registration cards you have completed
during the day and write the number in the column to the far right
named total registration cards present.
8
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Important:
► Numbers 7 and 8 on the Affidavit for Universal or Provisional Voters (AUPV) are for voters
who need assistance voting. The person providing assistance OR the election judges
providing assistance must sign where indicated in the Affidavit B section on the reverse side
of the AUPV as shown below and on the next page.
(Continued on the next page)
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OR
► One election judge must print, sign and date the “Certification to be completed by an
election judge” section at the bottom of the reverse side of the AUPV as shown below
when Affidavit B is filled out.
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Acceptable forms of
identifications for
boxes 1-9 include:
−
−
−
−
−
−
−
−
−
−
Driver’s License
Social Security
card
Illinois State ID
Employee/
student ID
Passport
Utility bill
mailed to
current address
within 30 days
of the election
Public
assistance card
Library card
Credit card
Voter
registration
card
Photo ID or
signature is not
required on these
items.
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Directions to complete the top pink portion
of the Affidavit for Universal or
Provisional Voters
► Judges fill out:
1
2
3
4
5
Township and Precinct (Ward for Berwyn and Evanston) of the voter
Current date (not the date of the election)
Initials of the EM filling out the form
Ballot application number (from the web and Early Voting paper application)
Party (Primary only)
► Voter fills out:
1
2
3
4
5
6
7
8
9
10
Name
Address
City/Village
Zip code
Birth date
Driver’s license or state ID number
Last 4 digits of Social Security number
Phone number
Sex
Voter signs name
► Judge fills out:
1
2
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Number of the box checked
Judge prints and signs his/her name
61
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Issuing
Activation Cards
• Regular ballots
• Provisional ballots
○ Affidavit for Universal or
Provisional Voters
• Audio ballots
○ Audio Ballot Instructions
for the Voter
○ Audio Ballot Button
Descriptions
• Activations using the
Accessibility Handset
○ Audio Visual Instructions
○ Sip & Puff Instructions
○ Sip & Puff Diagram
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Activating a Regular Activation Card
During normal operation of the touch screen, each voter will be issued an activation
card. To issue an activation card for a normal voter, follow the steps below.
Check
Step#
Task to complete
1
Check the Mail Ballot Application for the voter’s activation code.
2
Insert the activation card into the slot with the arrow facing toward
you and down. Push the card down until it clicks into place.
3
Press the “Activate Card” button on the card activator.
When the card activator asks for a ballot code:
1. Slowly enter the correct activation code, written on the Early
Voting Ballot Application.
4
2. You must add a final (7th) digit to activate the card.
• In a General Election, this digit represents a regular or
federal-only ballot. The 7th digit for all grace period voters is
“1”.
3. Press the “Yes” button.
5
The unit will activate the card and prompt the election judge to
remove the card from the slot.
Remove the card and hand it to the voter along with an Activation
Card Warning Slip. (Do not assume that taping the slip to the touch
screen is enough. This step is not optional.)
6
Tell the voter to leave the card in the machine until they have
pressed the “Cast Ballot” button and the touch screen directs them to
remove it. Tell them they must follow the prompts to review their
ballot. Before removing their card, the tape must be blank and the
screen should read
Note: This step is extremely important. Failure to follow these
instructions will void the voter’s vote. They will have to vote again or
their vote will be lost.
7
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Direct the voter to the touch screen machine to vote.
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Activating an Audio Ballot Activation Card
To issue an activation card for a voter who wishes to vote an audio ballot, follow the
steps below.
Check
Step#
Task to complete
1
Insert the activation card into the slot with the arrow facing toward
you and down. Push the card down until it clicks into place.
2
Press the “Menu” button.
3
Press the number “2” on the keypad (the display will show that #2
corresponds to an audio ballot).
When the card activator asks for a ballot code:
1. Slowly enter the correct activation code, written on the Early
Voting Ballot Application.
4
2. You must add a final (7th) digit to activate the card.
• In a General Election, this digit represents a regular or
federal-only ballot. The 7th digit for all grace period voters is
“1”.
3. Press the “Yes” button.
5
Remove the card. Accompany the voter to any available touch
screen unit with an accessibility handset.
Note: Each Early Voting location will have at least one touch screen
with audio capability.
1. Remove the accessibility handset and plug the headphones into
the headphone port on the side of the handset.
2. Attach the Velcro strap to the back of the handset.
3. Hand the voter the headphones to put on. Then slide the
handset onto the voter’s hand in the correct position.
4. Tighten the strap if necessary and be sure that the voter
understands where buttons are located.
6
5. Explain to the voter that there are 6 raised buttons, plus volume
and speed control buttons. Tell them to press the HELP button
(round button at the upper right of the handset) at the beginning
of the Audio Ballot to hear an explanation of the buttons. See
page 70 for a more detailed explanation.
6. Insert the card into the touch screen for the voter.
7. Tell the voter to leave the card in the machine until they have
cast their ballot and the touch screen directs them to remove it.
8. Return to your Station as soon as the voter begins voting.
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Audio Ballot Instructions for the Voter
The audio ballot comes equipped with instructions that are spoken to the voter. The
voter is guided in making selections by a series of prompts.
Below is a description of the instructions that the voter will receive while using the
accessibility handset and the headphones.
Steps
Instructions to the voter from the audio ballot
The audio ballot will first ask the voter to choose a language.
1
→ This is done by using the pink UP arrow button or the purple DOWN
arrow button.
→ When the voter hears a desired language, he/she will press the green
square SELECT button.
2
The voter will press the green square SELECT button a second time to
enter the audio ballot instructions.
3
After listening to the instructions, the voter will press the green square
SELECT button. This will take him/her to the first contest.
If the voter waits more than 30 seconds to press a key,
a Help Message will activate to assist the voter.
4
After hearing the names of the candidates, the voter will press the pink UP
arrow button to move through the list of names one at a time. The voter can
go back through the list by pressing the purple DOWN arrow button.
5
The voter will press the green square SELECT button to choose a candidate
immediately after hearing the name.
6
The audio ballot will then confirm the selection by reading it back to the voter
Write-In Candidates
The voter can also select the write-in candidate option in races where a write-in
candidate has filed to run.
→ Prompts allow the voter to press the UP and DOWN arrow buttons to navigate
through the alphabet to spell the candidate’s name.
→ The voter will press the green square SELECT button to choose each letter.
→ After completing the candidate’s name, the voter presses the green square
SELECT button to move to the next race.
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7
The voter will use the yellow LEFT and blue RIGHT arrow buttons on the
keypad to move backward and forward through the contests.
→ The voter can use the blue RIGHT arrow button to skip contests after
the name of the contest is read.
After the voter reaches the end of the ballot, the voter can review the
selections by pressing the green square SELECT button.
8
→ The narrator will read each contest name.
→ After each contest, the audio ballot will inform the voter:
•
•
9
10
“This contest is fully voted” and will read the name of the candidate
selected.
Or “No selections have been made in this contest”
After the review is complete, the voter is asked to press the blue RIGHT
arrow button to advance to the cast ballot stage of voting. The voter casts
his/her ballot by pressing the green square SELECT button.
Upon casting the ballot, a paper record will print inside the touch screen
printer case.
→ The narrator will inform the voter that his/her vote is being electronically
recorded and that a paper record is being created.
11
→ After the ballot is cast, the narrator will tell the voter that voting is
complete.
→ The voter is then asked to return the voter card to an election judge.
→ The touch screen automatically returns to normal voting.
12
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When the voter is finished voting, disconnect the headphones and Velcro strap,
and replace the accessibility handset.
71
Audio Ballot Button Descriptions
Below is a description
of the control buttons
on the Accessibility Handset
shown here.
Control button
Description of button use
Square
SELECT
Button
The green square SELECT button allows the voter to make
selections and cast the ballot after voting is complete.
RIGHT
Arrow
Button
The blue RIGHT arrow button enables the voter to navigate forward
through the contests on the ballot.
LEFT
Arrow
Button
The yellow LEFT arrow button enables the voter to navigate
backward through the contests on the ballot.
UP
Arrow
Button
The pink UP arrow button enables the voter to navigate through
candidate names in a particular contest on the ballot.
DOWN
Arrow
Button
The purple DOWN arrow button enables the voter to navigate
through candidate names in a particular contest on the ballot.
VOICE
SPEED
Button
The black round VOICE SPEED button controls the speed of the
narrator’s voice.
HELP
Button
The red round HELP button provides guidance and assistance to the
voter. The voter can press this button at any time during the voting.
VOLUME
CONTROL
Buttons
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The two black rectangular VOLUME CONTROL buttons on the
bottom left side of the keypad control the volume. The right button
increases the volume and the left button decreases the volume.
72
Other Activations Using the Accessibility Handset
-Audio VisualIf the voter wishes to vote by hearing the ballot while voting on the screen,
Do not activate a card.
Check
Step#
Task to complete
1
Remove the accessibility handset and plug the headphones into the
headphone port on the handset.
2
Lay the handset back in place so that the plug from the headphones
is secure (voter does not use the handset).
3
Put the touch screen into manual mode (page 109) and select audiovisual voting.
4
Select or enter the proper ballot (activation code and appropriate 7th
digit) for the voter on the screen. Return to your Station as soon as
the voter begins voting.
5
When the voter is finished voting, put the touch screen back into
automatic mode.
-Sip & PuffIf the voter wishes to vote using his/her sip & puff instrument,
Do not activate a card.
1
Remove the accessibility handset and plug the headphones into the
headphone port on the handset.
2
Plug the Sip & Puff instrument into the S and P ports on the handset
(S = Sip and P = Puff).
3
Lay the handset back in place so that the plugs from the headphones
and the Sip & Puff instrument are secure.
4
Put the touch screen into manual mode (page 109) and select Sip &
Puff voting.
Ask the voter which configuration fits his/her requirements:
5
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Sip - Next
Puff - Select
or
Sip - Select
Puff - Next
Then press the respective
button.
73
6
Hand the voter the headphones or ask if assistance is needed to put
them on. Tell the voter that there are help instructions throughout Sip
and Puff ballot.
7
Select or enter the proper ballot (activation code and appropriate 7th
digit) for the voter on the screen.
8
Return to your Station as soon as the voter begins voting.
9
When the voter is finished voting, put the touch screen back into
automatic mode.
Note: See Touch Screen Troubleshooting (page 109) for steps to put the touch screen
into manual mode and how to return to automatic mode (page 111) when the voter is
finished voting.
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Assisting Voters Who Need Assistance
► Be alert to the needs of voters with disabilities.
► Be considerate of the extra time it might take for the elderly or a person with a
disability to complete the voting process.
► Provide unhurried attention to a person who has difficulty speaking.
► Speak directly to the person who has a disability rather than to a companion who
may be along.
► Speak calmly, clearly and directly to a person who is deaf or hard of hearing.
► Do not shout or speak in a person’s ear.
► Rephrase rather than repeat what you’ve said, or write a note, if the person doesn’t
understand you.
► Before providing assistance to a person in a wheelchair, ask if you may do so and
how you should proceed. Be sure you recognize that physical disabilities are not
cognitive impairments.
► Greet a person who is blind or visually impaired by letting the person know who and
where you are. Describe what you are doing. Let the voter know when you need
them to do something. If necessary, offer your arm. Don’t take the voter’s arm.
► Complete the Affidavit for Universal or Provisional Voters. Be sure to check the box
for voter assistance.
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End of Day
Operations
• Last Voter Rules
• Touch Screen Audit
• Card Activator
• Secure the Voting
Equipment
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End of Each Day of Grace Period Voting
Important last voter rules:
→ Anyone in line when Grace Period Voting ends for the day must be allowed to
vote.
→ If you think that you will remain open past closing time, please contact the Call
Center before 5:00 PM to inform us.
→ Do not start daily closing procedures until the last voter has completed his/her
vote.
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81
Touch Screen Audit
FOLLOW the steps on this checklist to end the day on each touch screen.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
1. Record the public counter number on the “PM Public Counter”
line in the “Daily Log” portion of the Touch Screen Audit Log for
each of the touch screens.
2. Initial the line confirming all information on the correct date.
• Make sure the information is written on the correct log.
1
Step
1
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Step
2
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Card Activator
FOLLOW the steps on this checklist to end the day on the card activator.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
1
Press the power on/off switch on the bottom left side of the unit to
turn the unit off.
2
All activation cards must be put back into the plastic supply bag.
You have completed your daily end of day duties as a Grace Period Voting EM.
Secure the Voting Equipment
Close and lock the door to the room at the end of each day. If the room is being used
after Grace Period Voting, place all voting equipment in another area that can be
secured.
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Closing
Grace Period
Voting
• Closing the
Touch Screen
• Packing Equipment
• Packing Supplies
and Materials
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Packing up the Equipment
FOLLOW the steps on this checklist to pack up the equipment.
CHECK the box next to each item as it is completed.
Check
Step#
Task to complete
Closing
Touch Screens
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1
Turn off the power to the touch screen machine by pressing the right
side of the red rocker switch in the rear of the machine.
The power is completely off when the screen is dark.
2
Unlock the “Cartridge Ports” cover with the 1001 key on the key ring.
Break the seal on the cover and open it. Place the broken seal in
the supply kit box.
3
→ Verify that the screen is dark before removing the results
cartridge.
→ Remove the results cartridge from the unit by pulling it out.
4
Check the serial number off on the orange sticker on Plastic Bag 601.
→ If you have a replacement touch screen, write the serial number
on the orange sticker.
→ If a machine was picked up, write “replaced” on the orange sticker
next to the touch screen serial number.
5
Place all results cartridges in Plastic Bag 601.
→ Seal the bag with the silver seal sticker found inside the bag.
6
Place Plastic Bag 601 in the black duffle bag.
88
Packing Equipment
Touch Screens
7
Remove the privacy panels from the touch screen.
8
Remove headphones and Velcro strap from the back of the machine.
9
→ Lower the screen on the touch screen.
→ Wrap the privacy flap around the privacy panels and place them
in the notches on the left of the touch screen where labeled.
Note: Nothing should be placed on top of the screen.
→ Replace the touch screen cover.
10
→ Turn the unit over onto the floor or a table.
→ Remember to always lift in pairs.
11
Retract the legs by pushing the retention pins until the legs are in the
lowest position. Repeat this step until all four legs are retracted.
12
If the touch screen legs have wheels, remove the wheels. Place
them in the proper storage bin on the bottom of the touch screen.
13
Release the pin from the hole in the crossbars.
14
Remove the leg assembly from the holes on the touch screen unit by
pressing and holding each of the retention pins while pulling the legs
out of the holes.
Hint: Take one side out at a time. Grab and pull two legs on the left,
then the same on the right.
15
Open the three bottom storage covers and replace the items.
Replace the storage covers.
Failure to return ALL results cartridges
will result in a
REDUCTION IN PAY.
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89
Card Activator
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16
Turn off the card activator and pack it into its carrying case.
17
Put the card activator near the touch screen machines and the duffle
bag.
90
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Packing up Supplies and Materials
The last day of Grace Period Voting is November 3, 2012. After completing your end of
day duties, make sure that all supplies and materials are packed away in the black
duffle bag and ready for pick up. Seal the black duffle bag with a red seal.
All Grace Period Voting EMs must remain at their Grace Period Voting site
until the voting equipment has been picked up. Our drivers will arrive at each
site after 5:30 p.m.
Call the Call Center when your equipment has been picked up.
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93
Changing
Touch Screen
Paper Tape
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95
Changing Touch Screen Paper Tape
Check
Step#
Task to complete
1
Remove the privacy panel from the printer cover, and break the seal.
2
Unscrew the
knob on the
outside of the
printer cover
and remove
the cover.
3
4
Cut the paper underneath the
printed report.
→ Be sure that ALL printed
material is above the cut.
Press the yellow clip and remove
the black off spool with paper
attached from the collector at the
top of the gear assembly.
NEVER remove the tape from the
spool.
5
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All judges must sign, date and write the name of the Grace Period
Voting site on the paper tape and place it in the blue wheeled bag.
Seal the bag with a red seal.
96
1. Lay the screen down flat
(optional).
2. Flip the green printer head
switch up (on lower left of
printer assembly).
6
3. Remove the used paper roll
from the bottom pin.
→ While the green printer head
switch is open, the green light
on the front of the printer will
flash.
1. Insert an empty black off spool
onto the yellow collector gear
assembly.
7
→ Be sure that the notches on
the black off spool line up with
the collector assembly guide.
2. Push and twist the black off
spool onto the yellow collector
gear until the yellow tab clicks
into place.
8
Place a new paper roll onto the
spool where the spent roll was
located. Be sure that the paper roll
feeds from the top.
1. Bring the paper down and
insert it above the black rubber
roller.
9
2. Feed the paper through the
black roller by rolling the black
roller with your thumb.
→ Paper will come out from
below the roller pin.
(Hint: It may be helpful to fold the
end of the tape to a point)
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Press down green printer head
switch and be sure it is in the
“locked” position.
10
→ The green light on the front of
the printer will stop flashing
once this step is completed.
→ If this step is not completed,
the unit will display a “printer
head” error message and the
light will continue to flash.
11
Press black paper feed button for
enough paper to go over both paper
guides.
1. Feed paper over bottom paper
guide.
12
13
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2. Feed paper between the top
paper guide and the brush
positioned over it.
Attach the paper to the new black
off spool with tape provided in your
supplies.
98
14
15
1. Be sure that the paper is taut on the guides.
2. Raise the screen back to its normal position.
Push the black paper feed button
and allow the paper to go around
the black spool three times.
Press the Printer Test button on the screen.
16
17
→ You may need to press and hold the green button in back of
the machine to get to the screen with the Printer Test.
1. Verify that the Diagnostic page prints.
2. Press OK.
Replace the case lid on the
printer assembly.
18
19
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→ Be sure that the metal rod
can slide easily through the
hole in the case.
Screw on the knob that was
removed in step 2.
99
1. Seal the printer with a red seal.
2. Check the touch screen serial number to make sure you are
recording the information on the correct Touch Screen Audit Log.
3. Write the date, public counter number, protective counter
number, and the new red seal numbers (touch screen and blue
wheeled bag) on the “New Printer Rolls” section of the Touch
Screen Audit Log.
4. Replace the privacy panel.
5. Press “Resume Voting” on the touch screen.
Step
2
20
Step
3
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100
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101
Troubleshooting
• Touch Screen
• Touch Screen
Replacement
• Card Activator
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103
Touch Screen Troubleshooting
During touch screen operation, there are several situations that may require equipment
managers to perform simple repair functions. In other cases, the equipment manager
will have to call the Call Center. The table below notes some common situations and
the corrective action required.
Problem
Tasks to Complete:
- Printer Problems Touch screen fails to
print an AM Zero
Tape after booting
up or opening the
polls.
If the touch screen goes straight to the “To Begin Voting”
screen:
1. Press and hold the green button in the back of the machine
until it beeps.
2. When the menu screen appears, touch “Zero Proof Report”
and follow steps 18-21 in “Setting Up a Touch Screen”,
page 20.
Touch screen shows
“Printer off-line”
Disconnect and then re-connect the printer cable to the
touch screen. Make sure the light on the printer is solid green.
Green light on the
printer is flashing or
not visible.
Remove the printer cover. Check the printer head switch to
make sure it is in the locked position and the green light is no
longer flashing. Make sure that all cables are connected by
pulling out each one and re-connecting them to the machine.
Note: Anytime you break a seal on the printer canister you
must replace the seal and record the new number.
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
Touch screen reads
o The machine will shut down quickly.
“The vote has been
2. Disconnect and then re-connect the printer cable to
registered. However,
the touch screen.
due to a printer error
3. Turn the touch screen on again.
the vote finalization
o The machine will re-boot.
section could not be
o The screen will go back to “To Begin Voting…”
properly printed.
4. Press the “Printer Test” button at the top of the screen.
The machine must
5. Verify that the Diagnostic page prints
be powered down
6. Touch the “OK” button.
immediately.”
7. Touch the “Resume Voting” Button.
If the problem continues, call the Call Center.
Printer does not stop
printing
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Pull the printer cable out. Re-connect the cable. If it continues
to print without stopping, turn the machine off (press and hold
red button for 5 seconds) and turn it back on.
104
- Activation Card Problems Voter pulls activation
card out too early
A. If the voter pulls the card out before casting the ballot,
the screen will say:
Please contact pollworker.
The activation card was not inserted completely
or it was removed too soon.
⇒ Activation card
was not inserted
completely or it
was pulled
before casting
the ballot
Perform the “Quick Press”:
1. Press and hold the green activate button.
o The screen will beep.
2. Immediately press and hold the green button again
until the machine beeps again.
o The screen will go back to “To Begin Voting…”
o Ballot will be voided.
o Voter can vote again.
If the “Quick Press” does not work, re-boot the touch screen:
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
o The machine will shut down.
2. Turn
o
o
o
o
the touch screen on again.
The machine will re-boot.
The screen will go back to “To Begin Voting…”
Ballot will be voided.
Voter can vote again.
B. If the voter pulls the card out after casting the ballot, the
screen may say:
Please contact pollworker.
⇒ Vote Save Failure
after casting
the ballot
Vote Save Failure.
Failed At Start of Vote Save Section.
Re-boot the touch screen:
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
o The machine will shut down.
2. Turn
o
o
o
o
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the touch screen on again.
The machine will re-boot.
The screen will go back to “To Begin Voting…”
Ballot will be voided.
Voter can vote again.
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C. If the voter pulls the card out after casting the ballot, the
screen may say:
Please contact pollworker.
Error Writing To Voter Card.
The Voter’s Ballot Has Been
Successfully Recorded.
⇒ Error writing to
voter card after
casting the
ballot. Voter’s
ballot has been
successfully
recorded.
Re-boot the touch screen:
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
o The machine will shut down.
2. Turn
o
o
o
o
Voter inserts
activation card
incorrectly
Touch screen shows
“Vote Save Error”
when voter casts
ballot
the touch screen on again.
The machine will re-boot.
Ballot was successfully cast.
The screen will go back to “To Begin Voting…”
The voter cannot vote again.
In most cases, the card will automatically eject. If the card
remains stuck in the yellow slot, there are two ways to remove
it:
1. Press and release the green “activate” button.
2. Turn the power off, wait 5 seconds then turn it back on.
If steps 1 and 2 do not work, call the Call Center.
This message indicates that the vote could not be saved. A
soiled card typically causes this message to appear. If this
occurs, take the card from the voter and set it aside. Issue the
voter a new card and direct the individual to vote again.
Clean the sensor or chip on the back of the card with a clean,
soft cloth. The activation card can then be re-used.
Be sure that the voter de-selects any choices made on the ballot
and then have a judge:
Voter has been
issued wrong ballot
style
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1.
2.
3.
4.
Press and hold the green “activate” button.
Release the button when “Blank Ballot?” is displayed.
Touch the “Cancel Activation” button on the screen.
Reactivate the card using the correct activation code
(ballot style).
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Screen turns red
with the message,
“The voter card is
not valid.”
To remove the card, tap the green activate button. The card
will eject and the screen will return to normal.
A. If the voter left the polling place without making any
selections on the ballot, two judges (one from each party)
should:
Voter leaves polling
place before casting
ballot (Voter fled)
1. Press and hold the green “activate” button.
2. Release the button when “Blank Ballot?” is displayed.
3. Touch the “Cancel Activation” button on the screen.
B. If the voter fled after making selections on the ballot,
two judges (one from each party) should:
1. De-select any choices that the voter has made
anywhere on the ballot.
2. Press and hold the green “activate” button.
3. Release the button when “Blank Ballot?” is displayed.
4. Touch the “Cancel Activation” button on the screen.
Four methods to remove the activation card if it is stuck
in the slot:
→
→
Voter card is stuck in
→
the yellow slot
→
Try to remove it by gently pulling it out.
Tap the green “activate” button in the rear of the machine.
Press and hold the green “activate” button.
Re-boot by turning the machine off for 5 seconds and turn
it on again.
If the card is still stuck, call the Call Center and take the unit out
of service.
Cancel the ballot by doing the following:
Voter requests an
audio ballot, then
decides to vote with
assistance (without
audio ballot).
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1. Press and hold the green “activate” button in the back
of the unit.
o The unit will beep.
o The screen will change to an option screen.
2. Touch “Cancel Activation”
o The “To Begin Voting…” screen appears.
3. Activate a new card and hand it to the voter or the
person providing assistance.
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- Power Problems Missing power cord
Follow steps 1-9 in Setting up a Touch Screen, page 18, to set
up each machine. Then continue with step 11 (the touch screen
has a backup battery). Call the Call Center and inform them of
the missing cord.
Power is accidentally
turned off
Turn the power back on by pressing the red rocker switch in
the rear of the machine. Voting can resume, with no
interruption to the count, as soon as the touch screen completes
its start up testing.
Immediately call the Call Center (312) 603-1178 to report a
Power failure at the
power failure. The touch screen machine has an internal
Early Voting site
battery that will last from 45-90 minutes (depending on usage
and other factors).
→ Check all connections.
→ Make sure the cord is plugged into the touch screen and
No green power light
into the wall.
→ Make sure the wall outlet and/or power strip is working
properly.
- Results Cartridge Problems → Re-boot the touch screen:
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
o The machine will shut down.
2. Turn the machine on again.
o The machine will re-boot.
o The screen will display the correct screen.
Error message:
“Results Cartridge
Removed. Service
Required”
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→ If Re-booting doesn’t work:
1. Turn the machine off by pressing and holding the red
rocker switch in the back for 5 seconds.
o The machine will shut down.
2. Break the seal on the Cartridge Ports cover in the back.
3. Unlock and open the Cartridge Ports cover.
4. Remove and re-insert the cartridge firmly into the
same port.
5. Close, lock and seal the Cartridge Ports cover. Record
the replacement red seal number on the Touch Screen
Audit Log.
6. Turn the power back on by pressing the red rocker
switch in the rear of the machine.
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- Manual Mode ⇒ Card activator
does not work
properly
⇒ Audio-Visual
ballot
⇒ Sip and Puff
See Card Activator Troubleshooting (page 116). Continue
processing voters by putting the touch screen in manual
mode:
Manual Mode Steps
1. Press and hold the green “activate” button in the back of
the unit.
o The unit will beep.
o The screen will change to the menu screen shown
below.
Manual mode
Steps to put the
touch screen in
manual mode
2. Release the button.
3. Press and hold the green “activate” button a second
time.
o The unit will beep.
o The machine will ask if you wish to change to manual
activation as shown below.
Change to Manual Activation?
Yes
No
(Continued on the next page)
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109
Manual mode
(Continued)
4. Press “Yes”.
a. The screen will change to the manual mode menu
screen shown below.
The Manual Mode
menu screen lists all
of the voting options
while in Manual
Mode.
This tab will
read “Start
Voting” at the
beginning of
Early Voting.
5. Press “Resume Voting” on the bottom right of the screen.
(Note: Touch “Start Voting” if this is the beginning of
Early Voting)
o The “Waiting for Next Voter” screen will appear.
Waiting For Next Voter
Only “Waiting for Next
Voter” will appear on
screen.
6. Activate the ballot by simply tapping the green “activate”
button.
o There will be a prompt to enter the activation code.
7. Press the correct activation code.
o The language screen will be displayed.
o The voter can start voting.
Repeat steps 6 - 7 for each voter.
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Steps to resume automatic mode
1. Follow steps 1-3 (Manual Mode Steps) on page 109.
o The machine will ask if you wish to change to auto
activation.
Automatic mod
e Steps to put the
touch screen back
in automatic mode
from manual mode
for voting with an
activation card
Change to Auto Activation?
Yes
No
2. Press “Yes”.
3. Press “Resume Voting”.
o The “To Begin Voting…” screen will appear.
○ Voters can vote using an activation card again.
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- Other Problems Polls are
accidentally closed
The screen turns
black
Immediately call the EV Call Center. DO NOT attempt to reopen the polls. The touch screen machine will not allow you to
re-open the polls and will begin running the results tape.
1. Check to see that the green light on the front of the
touch screen is illuminated.
o If the light is not on, the machine may not be
getting power. Check all connections.
2. Re-boot by turning the machine off then back on using
the red rocker switch in the back of the touch screen.
The screen freezes
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Re-boot by turning the machine off then back on using the red
rocker switch in the back of the touch screen.
112
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113
Touch Screen Replacement
When you receive a new touch screen to replace one that is not working properly, the
technician or rover will have a replacement form to fill out. They will keep this form
and return it with the touch screen.
Check
Step#
NEW
1
Task to complete
Remove the paper roll from the non-working machine. Sign the tape
and place it in the purple pouch.
1. Check the serial number of the Touch Screen Audit Log to
make sure that you fill out the information for the correct touch
screen.
2. Record the public counter of the touch screen you are sending
back in the “Daily Log” portion of the Touch Screen Audit Log
for the date you are sending the touch screen back.
3. Record the date and time that the machine was returned on
the designated lines at the bottom of the Audit Log.
NEW
(Step 3)
Step
1
Step
2
Step
3
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Card Activator Troubleshooting
During card activator operation, there are several situations that may require equipment
managers to perform simple repair functions. In other cases, the equipment manager
will have to call the Early Voting Call Center. The table below notes some common
situations and the corrective action required.
Problem:
Task to complete:
Card activator does
not work properly
Re-boot the machine by flipping the power switch off and then
back on. If the card activator still does not work, call the EV Call
Center. Voters may continue voting by putting the touch screen
in manual mode (see page 109).
Card activator does
not turn on
The power is connected incorrectly or not installed. Check that
both ends of the adapter cord are plugged in. If they are
plugged in, check the power strip and wall outlet. If the wall
outlet is not working, IMMEDIATELY call the EV Call Center.
Voter claims the
activation card is
faulty
Check the status of the card. Insert the card into the card
activator and press the “Card Status” button. If the activator
says that the card has been voted, the person is not allowed to
vote again.
If the card has not been voted, ask the voter which machine they
voted on to verify there was no error in removing the card. If
there was an error, there will be a message “Error writing to
voter card”. Activate another card. If no message, you can reuse the first card by re-activating it.
The error message,
“Invalid
Selection Code”
appears on the
screen
The wrong activation code (selection code) was entered. Check
the activation code on Early Voting Ballot Application and
remember to add the 7th digit. Enter the correct 7 digit activation
code into the card activator.
The error message,
“Zero Proof Failed!
Shut Down &
Inspect”
Call the EV Call Center for a technician.
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Important Early Voting
Phone Numbers
Grace Period Voting Call Center
Call this phone number if you are having any of the issues listed below
during Grace Period Voting hours.
(312) 603-1178
→ Setup
→ Delivery and pickup
→ Voting equipment
→ Web application and errors
Activation Code Issues
Call this phone number only if there are issues with activation codes
during Grace Period Voting hours.
(312) 603-1124
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