Suplemmentary Information

Transcription

Suplemmentary Information
Third Quarter 2013
Contents
1 – Corporate Information
Corporate Organization Chart
Functional Chart
Main Ratings
Main Rankings
Market Segmentation
Bradesco Corporate
Bradesco Empresas (Middle Market)
Bradesco Private Bank
Bradesco Prime
Bradesco Varejo (Retail)
Bradesco Correspondent Banks
Customer Service Network
Bradesco Dia & Noite Digital Channels
Checking Account Holders
Savings Accounts
Assets under Management
Risk Management
Cards
International Area
Cash Management Solutions
Qualified Services for Capital Markets
Business Management and Relations with Government Authorities
Corporate Processes
Acknowledgements
2 – Social-Environmental Responsibility
Sustainability
Human Resources
Corporate Education
Fundação Bradesco
Bradesco Sports and Education Program
Social and Cultural Events
Social Report - September 2013 and 2012
3 – Operating Companies
Bradesco Consórcios
Banco Bradesco Financiamentos
Bradesco S.A. Corretora de Títulos e Valores Mobiliários
Banco Bradesco BBI
Bradesco Arrendamento Mercantil - Leasing
Independent Auditors’ Report
3
4
6
7
8
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1 – Corporate Information
3 Report on Supplementary Information - September 2013
Main Shareholders
BBD PART. S.A.
(MANAGEMENT/
EMPLOYEES)
NOVA CIDADE DE
DEUS
FUNDAÇÃO
BRADESCO (1)
46.30% ON
100.00% ON
73.93% TOTAL
53.70% ON
26.07% TOTAL
44.91% ON
44.91% TOTAL
AGUIAR FAMILY
CIDADE DE DEUS
33.20% ON
33.20% TOTAL
21.89% ON
21.89% TOTAL
48.67% ON
0.08% PN
24.39% TOTAL
BANK OF TOKIO
MITSUBISHI – UFJ
(MUFG)
MARKET
23.56% ON
97.73% PN
60.62% TOTAL
25.13% ON
100.00% PN
60.41% TOTAL
74.72% ON
39.51% TOTAL
NCF
8.21% ON
2.19% PN
5.20% TOTAL
2.50% ON
1.25% TOTAL
BANCO
BRADESCO
17.06% ON
8.54% TOTAL
(1) The Presiding Board of Fundação Bradesco, maximum deliberative body of this Entity, comprises Bradesco’s Management
(Board of Executive Officers and Board of Directors).
TN: ON corresponds to common shares; PN corresponds to preferred shares.
Reference Date: September 30, 2013
0.15% ON
0.08% TOTAL
BANCO
BRADESCO
99.99% ON
99.99% TO
100.00%
BANCO
BRADESCO
ARGENTINA
BANCO
BRADESCO
EUROPA
BRADESCO
SECURITIES
100.00% ON
100.00% TO
100.00%
100.00%
100.00% ON
100.00% TO
BRADESCO
LEASING S.A.
ARRENDAMENTO
MERCANTIL
BRADPORT – SGPS
SOCIEDADE
UNIPESSOAL LDA.
BANCO
BOA VISTA
67.44% ON
67.44% TO
100.00% ON
100.00% TO
TEMPO
SERVIÇOS
LTDA.
BANCO BRADESCO
FINANCIAMENTOS
S.A.
32.56% ON
32.56% TO
BANCO
BANKPAR
S.A.
GRAND
CAYMAN II
BRANCH
BRADESCO
CONSÓRCIOS
82.92% ON
82.92% TO
100.00% ON
100.00% TO
BANCO
BRADESCO
CARTÕES
100.00%
99.99%
QUOTAS
92.73% ON
92.73% TO
BANCO BERJ
S.A.
99.99%
QUOTAS
NEW YORK
BRANCH
100.00%
BANCO
BRADESCARD
S.A.
100.00%
CIA SECURIT.
DE CRÉDITOS
FINANCEIROS
RUBI
99.99% ON
99.99% TO
7.27% ON
7.27% TO
17.08% ON
17.08% TO
100.00% ON
100.00% TO
99.99%
100% ON
100% TO
BRADESCARD
ELO
PARTICIPAÇÕES
28.65% ON
28.65% TO
98.35% ON
98.35% TO
CIELO
99.99%
QUOTAS
SCOPUS
TECNOLOGIA
99.99% ON
33.33% PN
66.66% TO
100.00%
BANCO
BRADESCO
BBI S.A.
8.49%
BRADESPLAN
QUOTAS
PARTICIPAÇÕES
LTDA
BRADESCARD
MEXICO
ELO PARTICIP.
S.A.
100.00% ON
100.00% TO
91.51%
QUOTAS
COLUMBUS
HOLDINGS
50.01% ON
50.01% TO
ALVORADA
CARTÕES, CRÉD.
E FINANC.
INVEST. S.A.
BANCO
ALVORADA
S.A.
ELO
SERVIÇOS.
S.A.
CIA. BRAS. DE
SOLUÇÕES E
SERV. - CBSS
100.00%
100.00% ON
100.00% TO
BANCO
CORRETORA
T.V.M.
100.00% ON
100.00% TO
100.00% ON
100.00% TO
BRAM BRADESCO
ASSET
MANAGEMENT
S.A. D.T.V.M.
IBI PROMOTORA
DE VENDAS
100.00%
GRAND
CAYMAN
BRANCH
ÁGORA
CORRETORA DE
TÍTULOS E
VALORES
100.00% ON
100.00% TO
100.00%
BRADSEG
PARTICIPAÇÕES
BRADESCO
SERVICES CO.
82.69% ON
82.69% TO
CPM
HOLDINGS
100.00% ON
100.00% TO
11.52% TO
BRADESCO
SEGUROS
CPM BRAXIS
100.00% ON
100.00% TO
BRADESCO
CAPITALIZAÇÃO
67.49% ON
67.49% TO
100.00% ON
100.00% TO
BRADESCO
VIDA E
PREVIDÊNCIA
16.60% ON
16.60% TO
BSP
EMPREEND.
IMOBILIÁRIOS
S.A.
99.99%
QUOTAS
8.02% ON
8.02% TO
59.86% ON
59.86% TO
0.77% ON
0.77% TO
6.71% ON
6.71% TO
BRADESCO
SEGPREV
INVESTIMENTOS
LTDA.
40.14% ON
40.14% TO
BRADESCO
AUTO/RE CIA. DE
SEGUROS
0.41% ON
0.41% TO
BRADESCO
ARGENTINA DE
SEGUROS
100.00% ON
100.00% TO
BRADESCO
SAÚDE
43.50% ON
43.50% TO
ODONTOPREV
TN: ON corresponds to common shares; TO corresponds to total.
Reference date: September 30, 2013
99.92% ON
99.92% TO
4.06% TO
100.00% ON
100.00% TO
ATLÂNTICA CIA. DE
SEGUROS
99.99%
QUOTAS
UNIÃO
PARTICIPAÇÕES
LTDA.
Functional Chart
Shareholders’ Meeting
Audit Committee
Fiscal Council
Board of Directors
Lázaro de Mello Brandão
- Chairman
Antônio Bornia
- Vice-Chairman
Mário da Silveira Teixeira Júnior
João Aguiar Alvarez
Denise Aguiar Alvarez
Luiz Carlos Trabuco Cappi
Carlos Alberto Rodrigues Guilherme
Milton Matsumoto
Internal Controls and Compliance Committee
Integrated Risk Management and Capital
Allocation Committee
Ethical Conduct Committee
Compensation Committee
Internal Audit
Chief Executive Officer
Luiz Carlos Trabuco Cappi
Treasury and Economic Research and Studies
Alfredo A. Lima de Menezes
Managing Director
- Economic Research and Studies
- Treasury
HR, Training and O&M
André Rodrigues Cano
Managing Director
- Organization and Methods
- PMO
- Human Resources
- Fees on Services (Support)
- Training
Market Relations
Luiz Carlos Angelotti
Managing Director
- Market Relations
· Investor Relations
Market Relations
Moacir Nachbar Junior
Deputy Director
- Market Relations
· Investor Relations
Operational Support
Nilton Pelegrino Nogueira
Managing Director
HR, Corporate Management, Risks,
Controllership and Operational Support
Julio de Siqueira Carvalho de Araujo
Vice-President
- Institutional Representative
- Purchases
- Operational Control
- Corporate Customers – Corporate and Middle Market
- Property
- Security, Transport and Cash
Internal Controls, Risks and Corporate Management
Alexandre da Silva Glüher
Managing Director
- Shares and Custody
- Integrated Risk Control
- Internal Controls and Compliance
- Legal Department
- Ombudsman
- General Secretariat
- Corporate Security
Controllership and Market Relations
Luiz Carlos Angelotti
Managing Director
Customer Service Network, Financing,
Promotoras, Cards, Marketing and Government
Authorities
Domingos Figueiredo de Abreu
Vice-President
- Marketing
- Customer Relations (POBJ - Manager)
Cards, Fnancing and Promotoras
Marcelo de Araújo Noronha
Managing Director
- Banco Bradescard
- Bradesco Cartões
- Bradesco Financiamentos
- Bradesco Promotora de Vendas
- Cielo, Elo, CBSS and Elopar
Customer Service Network and Government
Authorities
Josué Augusto Pancini
Managing Director
Controllership and Market Relations
Moacir Nachbar Junior
Deputy Director
- Tax Audit
- General Accounting Department
- Planning, Budget and Control
- Market Relations
· Social and Environmental Responsibility
Altair Antônio de Souza
Deputy Director
- Bradesco Varejo
- Bradesco Prime
- Regional Officers
- Expresso, Service Branches – PAs and
ATMs in Companies – PAEs
- Government Authorities
Credit, Loans, Investments,
Products and Services, Consortia and
Loan Recovery
José Alcides Munhoz
Vice-President
IT - Technology
Aurélio Conrado Boni
Vice-President
- IT Governance
- Data Processing and Communication
Investment Bank, Wholesale and Private
Sérgio Alexandre Figueiredo Clemente
Vice-President
- Branches and Subsidiaries Abroad
- BBI
- Domestic Brokerage Firms and Bradesco
Securities
- International Area and Foreign Exchange
Insurance, Pension Plan and Capitalization Bond
Marco Antonio Rossi
Vice-President
- Bradesco Seguros, Auto/RE and Health
- Bradesco Vida e Previdência
- Bradseg Holdings, BSP - Affinity and BSP Emp.
Imob.
- Capitalização and Mediservice
- Fleury, Europ Assistance, Odontoprev and Orizon
Reference Date: September 30, 2013
Digital Channels
Maurício Machado de Minas
Managing Director
- Bradesco Dia&Noite (Internet for corporate and
individual customers, ATMs, Fone Fácil and Bradesco
Celular)
Technology and Scopus
Maurício Machado de Minas
Managing Director
- System Architecture
- System Development
- Fidelity
- Technologic Research and Innovation
- Scopus Serviços and Scopus Soluções
- Centralized Services
- Business Technology
Credit and Loan Recovery
Luiz Fernando Peres
Deputy Director
- Credit
- Loan Recovery
Investments, Products and Services, Loans and
Consortia
Octávio de Lazari Júnior
Deputy Director
- Sale of Products and Services
- Consortia
- Loans and Financing
- Leasing
- Investments
- Fees on Services (Manager)
Corporate and Middle Market
André Marcelo da Silva Prado
Deputy Director
- Corporate
- Middle Market
BRAM, Private and Private Equity
Denise Pauli Pavarina
Deputy Director
- BRAM
- Private Banking
- Private Equity
Main Ratings
Fe as ibility
Support
a-
2
Fitch Ratings
Inte rnational Scale
Dom e s tic Curre ncy
Long Term
Short Term
A F1
Dom e s tic Scale
Dom e s tic
Long Term
Short Term
AAA (bra)
F1 + (bra)
Fore ign Curre ncy
Long Term
Short Term
BBB +
F2
*
Moody´s Inve s tors Se rvice
Financial Stre ngth / Individual Cre dit
Ris k Profile
Fore ign Curre ncy Se nior
De bt
Long Term
Baa1
C - / baa1
De pos it
Long Term
Short Term
Baa1
P- 2
Standard & Poor's
Inte rnational Scale - Is s ue r's Cre dit Rating
Fore ign Curre ncy
Long Term
BBB
Short Term
A -2
R&I Inc.
Short Term
A -2
Long Term
Baa2
Dom e s tic Scale
Long Term
BBB
Fore ign Curre ncy De pos it
Is s ue r's Cre dit Rating
Long Term
brAAA
Short Term
P-2
Short Term
brA - 1
International Scale
Standard & Poor's
Dom estic Scale
International Rating of Financial
Strength of Insurance Com pany (1)
Latin Am erica Financial Capacity
Rating (1)
Dom estic Scale
Dom estic Rating of Financial
Strength of Insurance Com pany
(1)
(2)
(3)
(1)
Is s ue r Rating
Long Term
Aaa.br
Short Term
BR - 1
brAA+
brAAA
brA -1
Capitalization Bonds
Standard & Poor's
Dom estic Scale
Latin Am erica Issuer Rating (1)
AAA(bra)
AbrAAA
brAAA
Plus (+) and minus (-) signs are used to identify a better or worse position within the same rating scale;
Numeric modifiers 1, 2 and 3 are added to each generic rating from Aa to Caa, meaning lower or higher risk in the same category; and
This is the first corporate governance rating granted in Latin America. The assessment acknowledges that Bradesco adopts excellent corporate governance practices and a relationship policy characterized
by a high level or quality, transparency and ethics.
BBB
Aus tin Rating
Dom e s tic Scale
Corporate Gove rnance
Long Te rm
Short Te rm
Insurance
Fitch Ratings
Dom e s tic Scale
Corporate Information
Main Rankings
Source
Criterion
Forbes’ The World’s Leading Companies Survey
Regional Banks/Forbes 2000*
Regional Banks/Forbes 2000*
Overall/Forbes 2000*
Overall/Forbes 2000*
Position
Disclosure Date
st
May/2013
rd
May/2013
rd
May/2013
1 (Brazil)
3 (World)
3 (Brazil)
th
45 (World)
May/2013
(*) Forbes 2000: companies are ranked on The World’s Leading Companies list according to criteria that include revenues, income,
assets and market value.
Segmentation Strategy
Bradesco’s segmentation strategy focuses on
relationships, dividing customer groups into
segments in accordance with market tendencies,
thereby enabling personalized customer service,
increased productivity and agility. This process
provides the Bank with a more flexible and
competitive business, while also increasing the
depth of its operations; increasing quality and the
Bank’s ability to specialize, while simultaneously
meeting the demands of several customer
profiles, including individual and corporate clients.
Bradesco Corporate
The Corporate Banking segment serves
companies within its target market with an
individual approach based on long-term relations,
centralized management and, in addition to
traditional products, structured tailor-made and
Investment Banking solutions through managers
who have a clear vision of risk, market and
economic industries.
Mission and Values
Bradesco Corporate’s mission is to seek
excellence in customer management, foresee
solutions and establish lasting relationships,
thereby ensuring wealth generation for its
shareholders, employees and the community. The
values that guide Bradesco Corporate’s daily
activities are:
•
•
•
•
•
•
•
qualified team;
long-term relation;
customer satisfaction;
all-inclusive and specialized Bank;
excellence in Investment Banking services;
tailor-made solutions;
quick operationalization/quality of delivery.
Managed funds include assets (loans, bonds and guarantees) and liabilities (deposits, funds and portfolios)
which totaled R$310.529 billion in August 2013.
Target Market
Bradesco Corporate’s target market is made up of
1,358 economic groups—mainly comprising large
corporations that post sales of over R$250 million
per year—located in the states of São Paulo, both
in the capital city and inland towns, Rio de
Janeiro, Minas Gerais, Paraná, Rio Grande do
Sul, Santa Catarina, Goiás, Pernambuco, Ceará
and Bahia.
Bradesco
8
Bradesco Empresas (Middle Market)
The Bradesco Empresas (Middle Market)
segment offers services to companies with sales
between R$30 million and R$250 million per year,
in 71 business units strategically distributed
throughout Brazil in several capital cities, in the
Southeast (42), South (17), Midwest (4),
Northeast (6) and North (2).
The segment offers the best in business
management through several products, such as
loans, financing, investments, foreign trade
activities, hedge operations, cash management
and structured operations in the capital markets,
seeking customer satisfaction and results for the
Organization.
Bradesco Empresas manages funds amounting to
approximately R$109.83 billion, including loans,
deposits, funds and collections.
Expansion
The strategy to expand services in several
localities
in
the
country
involves
the
implementation of Espaços Empresas (Empresas
Rooms), specially structured places to serve
economic groups that fit the segment’s profile.
Currently, in addition to the 71 business units, we
have 59 Empresas Rooms
Bradesco Private Bank
Bradesco Private Bank began its activities in
2000, with the exclusive aim of advising
individuals,
family
holdings
and
holding
companies. The segment seeks the most
appropriate financial solutions using the tailormade concept and the open architecture format,
providing advisory services regarding financial
assets allocation, as well as guidance on tax and
succession, and advisory services regarding
structured operations and non-financial assets,
while valuing privacy in all business transactions.
Currently, Bradesco Private Bank has 14 offices
located in the cities of São Paulo, Rio de Janeiro,
Belo Horizonte, Blumenau, Brasília, Campinas,
Curitiba, Fortaleza, Goiânia, Manaus, Porto
Alegre, Recife, Riberão Preto and Salvador, which
ensures a countrywide presence and coverage, in
addition to the support provided by foreign units in
Cayman Islands, New York and Luxemburg.
Bradesco Private Bank is certified by NBR ISO
9001:2008, in the scope “Management of High
Net Wealth Individual Customers Relations and
Management of Integrated Solutions – São Paulo
and Rio de Janeiro Offices”, and the
GoodPriv@cy Label (Data Protection Label - 2007
Edition, granted by IQNet International Quality
Network), in the scope “Management of Privacy of
Data Used in High Net Wealth Customer
Relations – São Paulo Unit.”
Bradesco Prime
Created in May 2003, Bradesco Prime operates in
the high income customer segment, targeting
individuals with minimum monthly income of
R$9,000 or investments equal to or greater than
R$100,000.
specialized teams, in order to add value to
shareholders and employees, according to the
Organization’s professional and ethical standards.
The value proposal for the Bradesco Prime
segment is based on the following:
The segment’s mission is to be the first option as
bank of their customers, focusing on the quality of
customer relations and the offering of solutions
that meet the customers’ needs, through
• Personalized assistance provided by
relationship managers – The relationship
manager is a skilled and experienced professional
who provides a complete range of financial
consulting services. Certified by Anbima (Brazilian
Association of Financial and Capital Markets),
these managers are responsible for a small
customer portfolio;
• Unique ambience – Bradesco Prime customers
have access to an exclusive branch network that
provides comfort and privacy when carrying out
business. They are also provided with the
“Bradesco Prime Room,” a private and unique
place inside the Retail segment branches, which
maintains its value proposal.
In addition, the customers have the extensive
Bradesco branch network throughout Brazil,
including ATMs (Bradesco Dia & Noite and
Banco24Horas);
• Exclusive products and services – Bradesco
Prime has the most complete range of exclusive
and special financial products and services,
including
Internet
Banking
(bradescoprime.com.br), call center (Fone Fácil
Bradesco Prime), on-line consultants and
investment funds. Bradesco Prime also provides
special credit lines at competitive rates, wide
portfolio of insurance products, pension plans and
credit cards, among other advantages;
• Bradesco Prime loyalty program – This is a
program that recognizes and values relationship
between customers and the Bank. By acquiring
products and services, customers accumulate
points that can be exchanged for benefits, such
as: 12 days without interest rate charges on
overdraft facilities or up to 40% reduction in
overdraft facilities fee; or up to 100% reduction in
service baskets.
Present in all Brazilian capital cities, Bradesco
Prime has invested throughout its history in
technology, improvement of relationships with its
customers and the qualification of its
professionals. This has led it to achieve an
outstanding position in the Brazilian high-income
market and consolidate its position as the largest
player in terms of customer service network, with
strategically located 304 branches and 381
“Bradesco Prime Rooms” to assist the segment’s
customers.
Since 2005, the Bradesco Prime department has
a certificate awarded by Fundação Carlos Alberto
Vanzolini in NBR ISO 9001:2008, under the scope
of “Management of Bradesco Prime Segment,”
strengthening
Bradesco’s
commitment
to
continuously improving methods and pursuing
customer satisfaction.
Bradesco Varejo (Retail)
Present in all Brazilian cities, Bradesco Varejo
network consists of 4,281 Branches, 3,750
Service Branches (PA), 1,421 Electronic Service
Branches (PAE) and 45,614 Bradesco Expresso
Correspondent Banking Units, in addition to
thousands of ATMs, ensuring comfort and
convenience for customers.
Bradesco Varejo targets individual customers with
income of up to R$8,999.99 and corporate
customers with revenues up to R$30 million per
year, comprising more than 25.5 million checking
account holders.
To Exclusive segment individual customers with
income between R$4,000.00 and R$8,999.99,
Bradesco Varejo offers tailor-made services,
provided by professionals who present financial
solutions according to the needs and expectations
identified in each customer profile.
Through this wide service network, which provides
products and services in distant and far-flung
locations, we are able to carry out an important
work towards financial inclusion. The services
also reach to low income communities, such as
Rocinha, Cidade de Deus, Rio das Pedras,
Complexo do Alemão, Gardênia Azul, Santo
Cristo, Cantagalo, Turano, Santa Marta,
Mangueira and Chapéu Mangueira in Rio de
Janeiro, and Heliópolis and Paraisópolis in São
Paulo.
To surpass customers' expectations, the Bank
significantly invests in the training of its
employees. Besides offering several different onsite courses, the Bank also provided 364
distance-learning courses, which registered
325,252 participations of this segment in the third
quarter of 2013.
Bradesco Varejo also invests in the creation and
improvement of several financial products and
services aimed at creating a close and lasting
relationship with its customers, valuing service
excellence.
Bradesco
10
Bradesco Expresso Correspondent Bank
Bradesco is continuously increasing its presence
in the life of Brazilian citizens, wherever they are,
whether in large city centers or distant cities
previously excluded from the financial system.
Through Bradesco Expresso, the Bank has
contributed to the social and economic
development of all municipalities in a unified
manner.
Bradesco Expresso has enabled the Bank to
expand its share in the correspondent banking
segment through partnerships with supermarkets,
drugstores, department stores and other retail
chains, making sure the Bank is present in all
Brazilian cities.
For its customers and the community in general,
Bradesco Expresso provides the convenience of
banking services closer to their homes or
workplaces, in establishments that customers
identify themselves with and where they already
have a relationship. Moreover, customer service
hours are greater than those of traditional bank
branches.
In addition to direct gains from the remuneration
received, there are also indirect gains for
storeowners, including increased sales as a result
of a greater flow of potential consumers of
products sold at the establishment and the
promotion of customer loyalty.
For the Bank, this is the best way to reach lowincome customers, especially the population
deprived of banking services, once several units
are being established in areas without traditional
bank branches.
In addition to providing benefits to storeowners
and the local population, Bradesco Expresso also
offers support to Bank’s customers, enabling them
to perform any bank transaction in any Brazilian
city.
Available services:
• Receipt
and
submission
of
account
applications;
• Receipt and submission of loans, financing and
credit card applications;
• Withdrawals from checking accounts and
savings accounts;
• Social Security National Service (INSS) benefit
payments;
• Checking and savings account deposits;
• Checking accounts, savings accounts and
INSS balance statements;
• Receipt of consumption bills, bank charges
and taxes;
• Prepaid mobile top-up.
On September 30, 2013 the Bradesco Expresso
network totaled 45,614 units.
Number of Bradesco Expresso Units
2006
2007
2008
2009
2010
2011
2012
2013
2013
March
5,038
June
5,748
September
7,039
December
8,113
March
9,084
June
9,699
September
10,657
December
11,539
March
12,381
June
13,413
September
14,562
December
16,061
March
16,710
June
17,699
September
18,722
December
20,200
March
21,501
June
23,190
September
24,887
December
26,104
March
27,649
June
29,263
September
31,372
December
34,839
March
38,065
June
40,476
September
41,713
December
43,053
March
43,598
June
44,819
September
45,614
Bradesco
12
2013
2012
Bradesco Service Points – Ow n
June
Septem ber
June
Septem ber
Branches
4,650
4,665
4,692
4,697
- Bradesco
4,626
4,641
4,668
4,672
- Banco BBI
1
1
1
1
- Banco Bradesco Financiamentos
19
19
19
19
- Banco Bankpar
2
2
2
2
- Banco Alvorada
1
1
1
1
- Bradesco Cartões
1
1
1
1
- Bradesco BERJ
1
PAs (1)
3,243
3,774
3,795
3,760
PAEs (1)
1,476
1,456
1,454
1,421
External Bradesco ATMS(2)
3,992
3,954
3,498
3,298
Total Service Points - Ow n
13,361
13,849
13,429
13,176
Service Points – Third Parties
Banco24Horas ATMs (2)
10,459
10,464
11,154
11,229
Bradesco Promotora (Correspondent Banks)
1,061
1,186
1,404
1,692
Bradesco Expresso (Correspondent Banks)
40,476
41,713
44,819
45,614
Total Service Points – Third Parties
51,996
53,363
57,377
58,535
Total Service Points in Brazil (Ow n + Third Parties)
65,357
67,212
70,806
71,711
Branches Abroad
3
3
3
3
Subsidiaries Abroad
6
6
6
6
Overall Total of Service Points (Brazil + Abroad)
65,366
67,221
70,815
71,720
ATMs
Ow n
35,226
35,128
34,322
33,933
Banco24Horas
12258
12414
13650
14,036
Total ATMs
47,484
47,542
47,972
47,969
1 - PA – Fixed or mobile service branch subordinated to the branch or institution’s headquarters which provides customers with one or more of its activities;
PAE - in-company ATMs;
2 - Include overlapping ATMs within the Bank’s own network and the Banco24Horas network: 2,059 in June 2012; 2,050 in March 2012; 2,019 in December
2011; 2,040 in September 2011; 2,045 in June 2011; and 2,024 in March 2011; 1,999 in December 2010; and 1,670 in September 2010.
Customer Service Network – Number of Branches
2004
3,004
2005
2,921
2006
3,008
2007
3,160
Decem ber
2008
3,359
2009
3,454
2010
3,628
2011
4,634
2012
4,686
Septem ber
2013
4,697
Bradesco Branches – Market Share
Septem ber 2012
Region/State
Bradesco
Total Branches
Septem ber 2013
Market Share (%)
Bradesco
Total Branches
Market Share (%)
North
Acre
10
58
17.2
10
61
16.4
Amazonas
71
196
36.2
72
212
34.0
Amapá
10
44
22.7
10
47
21.2
117
437
26.7
117
458
25.5
Rondônia
39
142
27.4
39
152
25.6
Roraima
7
32
21.8
7
38
18.4
25
119
21.0
25
124
20.1
279
1,028
27.1
280
1,092
25.6
44
299
139
118
42
112
31
34
25
844
187
1001
462
327
234
570
160
196
197
3,334
23.5
29.8
30.0
36.0
17.9
19.6
19.3
17.3
12.6
25.3
44
299
139
119
42
117
31
34
25
850
196
1,079
493
342
247
594
172
209
205
3,537
22.4
27.7
28.1
34.8
17.0
19.7
18.0
16.2
12.2
24.0
44
154
73
75
346
370
682
312
277
1,641
11.9
22.5
23.4
27.0
21.0
44
154
73
75
346
405
721
329
297
1,752
10.8
21.3
22.1
25.2
19.7
60
455
424
1,478
2,417
427
2,153
1,975
6,765
11,320
14.0
21.1
21.4
21.8
21.3
61
458
427
1,487
2,433
445
2,206
2,044
6,989
11,684
13.7
20.7
20.9
21.2
20.8
330
248
201
779
4,665
1,514
1,675
941
4,130
21,453
21.8
14.8
21.3
18.8
21.7
336
249
203
788
4,697
1,565
1,756
973
4,294
22,359
21.4
14.1
20.8
18.3
21.0
Pará
Tocantins
Total
Northeast
Alagoas
Bahia
Ceará
Maranhão
Paraíba
Pernambuco
Piauí
Rio Grande do Norte
Sergipe
Total
Midw est
Federal District
Goiás
Mato Grosso
Mato Grosso do Sul
Total
Southeast
Espírito Santo
Minas Gerais
Rio de Janeiro
São Paulo
Total
South
Paraná
Rio Grande do Sul
Santa Catarina
Total
Overall Total
Customer Service Network – Branches – Market Share
Region
Septem ber %
2012
2013
North
27.1
25.6
Northeast
25.3
24.0
Midw est
21.0
19.7
Southeast
21.3
20.8
South
18.8
18.3
Total
21.7
21.0
Bradesco
14
Bradesco Dia & Noite Digital Channels
Bradesco Dia & Noite Digital Channels—with
better and more user-friendly interfaces—are
essential in the relationship with our customers in
order to fully meet their needs and offer them
mobility and independence to expand their
business with the Bank.
Creating a faster, safer and even more convenient
banking experience is the challenge to attract new
customers and increase loyalty.
Mobile devices have become a tool that is part of
people’s everyday lives. For that reason, offering
products and services anytime and anywhere
through them is essential.
Besides the already consolidated and traditional
service channels, such as ATMs, telephone
service centers and Internet Banking, customers
and users also have wide access to the Bank
through Bradesco Celular.
Bradesco Celular boasts a wide range of products
and services for various technologies and serves
customers who own from the simplest to the most
sophisticated mobile phones.
The Bank has a strong presence on social
networks by monitoring its brand, products and
services, also providing customer service and
customer relationship.
Bradesco was the first Brazilian bank to develop
an application to access Facebook, which allows
customers to check account information, make
money transfers, payments and mobile credit
recharge, and request personal credit limit while
accessing the social network.
Bradesco Next
Bradesco is always recognized as an innovative
bank.
Fast-paced technological innovations can multiply
the ways of approaching, communicating and
interacting.
In the banking segment, Bradesco is a precursor
to most solutions that allow customers the
convenience of accessing their accounts and
manage their financial resources even when away
from their bank branch.
Bradesco innovated once more with the
implementation of Bradesco Next. With a fully
digital, interactive and multitouch space, it
provides customers with the bank of the future,
located at the JK Iguatemi shopping mall in São
Paulo.
Bradesco Next was created to test new uses,
formats, layouts and designs, in addition to
coming up with digital innovations, to implement
what is analytically and technically feasible to
branches across the country.
The space provides customers with understanding
about the technological possibilities for banking
transactions. The idea is to encourage customers
to use digital channels. For this purpose, mobile
platforms are available to enable access to
Bradesco services through Smartphones, iPads,
iPhones, Android, Windows Phone, BlackBerry,
PC and more.
Bradesco Next also offers a Multi Function Panel,
an interactive multitouch wall, which reacts to the
heat produced by body movement. Virtual
attendants show on the screen how to use the
different applications to perform banking
transactions and the customer accesses the
information by gestures. The screen will also be
used to display videos of Bradesco innovations.
Bradesco Next ATMs offer interactive navigation
touchscreens. The transaction evidence is sent by
email, eliminating the use of paper. Transactions
can be carried out by approximating contactless
cards, and the menu can be accessed in
Portuguese, English and Spanish, in addition to
conducting transactions by just using biometric
data where no card is necessary.
An interactive touchscreen table provides
customers with financial advice. After the
customers define their projects and report their
financial situation, the Bank points out the best
options for them to achieve their goals.
The One-to-One Room Service is located on the
mezzanine floor, in which customer is assisted by
a consultant protected by an automatically-dim
glass wall during the service performance. The
innovation is on providing all information in a
state-of-the-art digital desk. A videoconference
with an investment expert is also available on the
spot.
On August 30, 2013, Bradesco Next celebrated
one year of existence since its official launch.
Bradesco Celular
Thinking of pioneering and innovation, Bradesco
was the first bank to operate via mobile phone,
offering mobility services that provide more ease
and convenience to its customers.
Using Bradesco Celular, customers can consult
balances and statements, pay bills, recharge
prepaid mobile phones, make transfers, take out
loans, quotations and follow up put and call
options,
among
others.
The
website
www.bradescocelular.com.br provides detailed
information on products and services.
In addition to these services Bradesco Celular
also offers:
Recarga Direta Bradesco (Bradesco Direct
Credit Recharge): a service that allows
recharging prepaid phone through connection
using the hand-held device, even if it does not
have credits to make phone calls. This service is
currently available to Vivo, Claro and Tim mobile
phones.
Payment via SMS service: previously registered
customers can receive messages through these
services to schedule or pay bank slips registered
at the DDA or consumption bills, simply
authorizing payment via text message.
InfoCelular: it allows registered customers to
quickly and securely receive text messages of
banking transactions on their mobile phones in
accordance with the period and amount chosen
by the customer.
Bradesco Net Empresa Celular (Bradesco Net
Mobile Company): this service is available to
corporate customers who use mobile phone to
consult balances and authorize transactions,
streamlining their business wherever they are.
Conta Bônus Celular Bradesco (Bradesco
Mobile Bonus Account): in addition to access to
several financial services, the service package
value is transformed into bonus for mobile
phones.
Mobile-integrated Security Key (Token): this
market innovative and pioneering service is one
more convenient option for customers to
authenticate their transactions through mobile and
other digital channels.
Bradesco Celular via SMS service (SMS
Banking): it allows customers to check balances,
the last three launches of the account statement
and also recharge prepaid mobile phones through
SMS service.
3Q13 Highlights
•
Launch of the new version of applications for iPhone;
•
Launch of the new Mobile version of Click Conta Bradesco’s website;
•
Inclusion of the operator Tim in the Recarga Direta Bradesco service.
Bradesco
16
Internet
In 2011, Bradesco implemented the new version
of the Internet Banking service, in order to
improve customer use experience, bringing over
50 new innovative changes, with resources such
as mouseover, the A Button - Fast Access, the
Smart Payment, which automatically recognizes
the kind of payment through the barcode, and the
Search Tool, available on every website’s page.
conducted) and institutional sites (containing
information on Bradesco Organization, safety
guidance, disclosure of social and environmental
initiatives, specific publications to investors,
among others). The institutional websites have a
new structure, with reorganized information and
products/services,
simplified
content
and
language adapted to digital means.
A precursor of Internet Banking operations, the
www.bradesco.com.br website has become a
benchmark for the provision of financial services
over the worldwide web.
Bradesco corporate customers can rely on the
Bradesco Net Empresa. Companies can use it to
simply and safely check balances, operate
transactions and transfer files over the Internet.
Bradesco Portal comprises a set of transactional
websites (through which bank transactions can be
3Q13 Highlights
• Launch of new websites of Bradesco Universitários, Click Conta and Nikkei;
• Launch of the new Bradesco Net Empresa;
• Launch of the new Integrador Bradesco Application for iPad.
ATM Network
Bradesco ATM Network has 33,933 machines
strategically
distributed
throughout
Brazil,
providing fast and convenient access to the
Bank’s products and services. In addition to
Bradesco ATMs, our customers can use the
14,036 Banco24Horas ATMs, which allow them to
make withdrawals, obtain statements, check
balances, solicit loans, pay bills and make
transfers between Bradesco accounts, as well as
transfers to other banks (Doc/Ted).
Biometrics - Bradesco Security in the Palm of
your Hand: Bradesco is Brazil’s pioneer in the
use of the biometric scanning system, which
identifies and authenticates customer transactions
at ATMs through an invisible light sensor that
captures the image of the vascular patterns of an
individual's palm. This technology allows
customers to use only the palm reading and the
card to perform their transactions. For more
convenience, the customer can also withdraw and
check account balance without the card, using
only biometrics and the six-digit password, which
makes the service faster and easier, besides
being one of the world's most advanced security
technologies.
Through the agreement with the Brazilian Social
Security System, this secure and agile process
allows retirees and pensioner customers to
provide their "Proof of Life" automatically using
biometric data, requiring neither bank counter
presence nor documentation, for a more agile
service.
On September 30, 2013, the technology was
available at 33,557 Bradesco Network ATMs and
5,862 Banco24Horas Network ATMs.
ATM Network Distribution
3,066 ATMs
8,820 ATMs
3,416 ATMs
27,706 ATMs
4,961
ATMs
Fone Fácil
Fone Fácil Bradesco is the customer’s phone
banking for business and financial operations. As
a sophisticated system of personalized financial
guidance and electronic service, Fone Fácil is one
of Brazil’s most efficient service channels and
most awarded banking relationship centers,
available to customers 24 hours a day, seven
days a week.
Through this channel our customers can buy
products, get information on their account, credit
card, pension plan, capitalization bond operations
and perform several transactions such as:
checking balances, obtaining statements, making
transfers, payments, loan operations and
investments, as well as registering Bradesco
Security Key (Token) through mobile phone,
registering and unlocking the four-digit password,
cancelling and reissuing cards, among other
services.
In addition to the personalized and electronic
service, customers can use specific numbers to
access several telephone banking centers, the
main of which are Internet Banking, Net Empresa,
Consortium
Management,
Pension
Plan,
Bradesco Financiamentos and Alô Bradesco.
3Q13 Highlights
•
Inclusion of service to unblock check book through Fone Fácil electronic service;
•
Campaign to update the previous version of Bradesco Celular iPhone Application to the
version iOS 7, through Fone Fácil electronic service.
•
Nacional Telesserviços Award
Financial category with the case Como, quando e onde ser atendido? Convergência de
Canais de Relacionamento no Fone Fácil Bradesco (How, when and where to be
assisted? Relationship Channels convergence through Fone Fácil Bradesco).
Bradesco
18
Accessibility
Bradesco, with one more innovative initiative,
offers several free solutions in banking products
and services that contribute to the autonomy and
independence of its hearing, physically and
visually impaired customers.
Bradesco Dia & Noite Digital Channels were
designed to provide impaired people with the best
accessibility experiences, such as:
•
Access for the visually or physically
impaired customers in the ATM Network.
•
•
Visual Mouse for those with motor impairments.
•
Personalized assistance for the visually, hearing
and speaking impaired in Fone Fácil.
•
Request for statement and template to fill in
Braille or enlarged font checks through Fone
Fácil channel.
•
Bradesco Celular for the visually impaired.
•
Bradesco Electronic Security Key for the visually
impaired.
•
Loan solutions through CDC Hearing Impaired
Phone and CDC Accessibility.
Internet banking for the visually impaired.
•
Libras
(Brazilian
signal
language)
solutions found in Open your Account item on
Internet Banking and the Bank’s page on
Facebook;
Checking Accounts
At the end of the third quarter of 2013, we
recorded 26.3 million account holders. The offer of
products and services that fulfill several customer
needs and profiles has brought considerable
gains. An example is the new Bradesco
Universitário brand positioning, which values the
Bank’s solutions targeting young people who
attend a university and proposes partnership with
them, consolidating a productive and loyal
relationship
in
the
medium
term.
Number of Checking Account Holder
Individual
Custom ers
Corporate
Custom ers
Total
(Individual and
Corporate Customers)
March 2008
18,165,395
981,840
June 2008
18,744,167
1,015,140
19,147,235
19,759,307
September 2008
18,916,545
1,085,441
20,001,986
December 2008
19,006,560
1,074,283
20,080,843
March 2009
19,144,466
1,090,971
20,235,437
June 2009
19,304,475
1,108,178
20,412,653
September 2009
19,509,294
1,166,001
20,675,295
December 2009
19,727,897
1,182,088
20,909,985
March 2010
20,056,459
1,177,337
21,233,796
June 2010
20,670,715
1,205,311
21,876,026
September 2010
21,217,556
1,236,573
22,454,129
December 2010
21,866,977
1,261,893
23,128,870
March 2011
22,269,764
1,274,604
23,544,368
June 2011
22,673,431
1,301,912
23,975,343
September 2011
23,334,283
1,346,876
24,681,159
December 2011
23,726,570
1,383,800
25,110,370
March 2012
23,951,293
1,409,981
25,361,274
June 2012
24,118,232
1,437,652
25,555,884
September 2012
24,129,784
1,495,026
25,624,810
December 2012
24,225,713
1,467,134
25,692,847
March 2013
24,348,733
1,471,190
25,819,923
June 2013
24,760,254
1,489,563
26,249,817
September 2013
24,879,188
1,504,422
26,383,610
Savings Accounts
At the end of the third quarter of 2013, the
balance of Bradesco Organization’s savings
accounts amounted to R$76.5 billion, up 5.32%
on the previous quarter, representing 17.24% of
the Brazilian Savings and Loan System (SBPE).
Savings Account Deposits – R$ billion
3rd Quarter
Decem ber
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
24.8
26.2
27.6
32.8
38.9
45.1
54.1
59.7
69
76.5
Bradesco
20
The profitability of savings accounts up to the third
quarter of 2013 was 4.62% and 4.07%,
considering former and new criteria, respectively.
Bradesco’s portfolio grew by 10.8% over
December 2012. It is worth highlighting the new
remuneration rules of the savings accounts, as
follows:
I – Nothing changed in remuneration of savings
account balances until May 3, 2012 (TR + 0.5%
p.m.); and
II – For deposits made after May 4, 2012 the new
rules are: a) If the Selic rate is higher than 8.5%
p.a., the remuneration of TR + 0.5% p.m. will be
maintained; and b) When the Selic rate is equal to
or lower than 8.5% p.a., the remuneration will be
70% of the Selic rate + TR.
Despite the probable increase in interest rate,
savings accounts are still more attractive
especially to the small saver, in addition to being
safer for the investor and a large funding source
for the housing loan segment. We believe that
savings accounts will continue to grow, fueled by
the increase in income distribution.
Share in SBPE – %
3rd Quarter
Decem ber
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
19.5
19.3
18.3
17.4
18
17.7
18
17.9
17.7
17.2
Number of Savings Accounts – thousands
3rd Quarter
Decem ber
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
34,668
35,144
35,175
34,623
35,796
37,694
41,101
43,418
48,596
48,264
Innovation
BRAM has innovated by launching Brazil’s first
Infrastructure Debenture fund, which offers tax
benefit set forth by Law 12431. The fund will also
support the financing of highway concessions and
other projects in logistic and energy sectors,
among others, through the capital market.
BRAM BDR-Level 1 fund, which invests in NorthAmerican companies’ shares, was the pioneer in
this class, emerging as one of Brazil’s most
profitable equity fund, with a significant equity
growth in the year.
Awards granted to BRAM
BRAM was considered the Best Retail Fund
Manager by Exame’s Personal Investment Guide,
prepared by the Getúlio Vargas Foundation - FGV
and disclosed in September. Additionally, 16
funds under BRAM’s management were granted
the maximum five-star score by the same
publication.
In accordance with Top Asset ranking, disclosed
by the Investidor Institucional magazine in August,
BRAM is the largest allocator in third-party funds,
the largest pension plan fund manager, largest
manager for allocation in receivables and
manager with the highest growth in middle-market
funds.
BRAM International
After obtaining the Investment Advisor register with the Securities and Exchange Commission - SEC, BRAM,
through its subsidiary BRAM US LLC, is in the process to launch two funds in the United States addressed to
North-American investors.
Risk Management
Risk management is a highly strategic activity due
to the growing complexity of services and
products offered and the globalization of the
Organization's business. It is for this very reason
that the Bank is always working to improve its risk
management processes.
processes, criteria and methods used to control
risks through a statutory body, the Integrated Risk
Management and Capital Allocation Committee,
which is sponsored by specific management
committees and policies approved by the Board of
Directors.
The Organization’s decisions are based on factors
that combine previously identified, measured and
evaluated return over risk, thereby ensuring
conditions essential to achieving strategic goals,
all in order to strengthen the Organization. The
Organization approaches risk management in an
integrated manner, unifying policies,
Detailed information on the risk management
process, reference shareholders’ equity and
required reference shareholders’ equity, in
addition to the Organization’s risk exposures can
be found in the Risk Management Report at the
Investor
Relations
site
by
accessing
www.bradesco.com.br/ir.
Internal Controls and Compliance
The efficiency of the Organization's internal
controls is based on people, processes and
technology. Accordingly, we rely on a skilled staff,
implemented and defined processes and proper
technology that meet the needs of our
businesses.
The Internal Controls and Compliance Policy and
the Internal Control System Standard are in line
with the main controls frameworks, such as
COSO – Committee of Sponsoring Organizations
of the Treadway Commission and COBIT –
Control Objectives for Information and Related
Technology, which include the Business and
Technology aspects, respectively, complying the
requirements of the National Monetary Council
(CMN) Resolutions 2554/98, 3056/02 and
3380/06, the Brazilian Central Bank Official
Letters 3078/02 and 3467/09 and the
requirements of Section 404 of Sarbanes-Oxley
Act.
The existence, effectiveness and execution of the
controls that assure acceptable risk levels in the
Organization’s processes are certified by the
Internal Control and Compliance Department, and
results are reported to the Audit Committee and
the Internal Control and Compliance Committee,
as well as to the Board of Directors, in order to
provide reasonable assurance regarding the
appropriate way of conducting businesses and to
meet the objectives established, pursuant to
external laws and regulations, policies, standards
and internal procedures, codes of conduct and
self-regulation in effect.
Action and Fight against Money Laundering and Terrorism Financing
Bradesco has specific policies, standards,
procedures and systems to prevent and/or detect
the use of its structure, products and services for
money laundering and terrorism financing
purposes.
At the same time, Bradesco also invests in the
training of its employees through programs in
several formats, such as instructional leaflets,
videos, distance-learning and on-site courses and
on-site lectures, specially developed for the areas’
activities.
If unusual or suspicious cases are identified, they
are forwarded to the Suspicious Transaction
Analysis Commission, made up of several areas
that resolve whether the information is relevant
Bradesco
22
enough to be reported to proper Regulatory
Agencies.
The Program for Action and Fight against Money
Laundering and Terrorism Financing is supported
by the Executive Committee for the Action against
Money Laundering and Terrorism Financing,
which evaluates the works and the need to align
the program with regulations set forth by
Regulatory Agencies and to the best domestic
and international practices.
Independent Authentication of Models
The Independent Authentication Models Area
provides a supported and independent opinion on
whether the internal models work towards the
established goals and whether the results are
adequate for the purposes thereof, reporting
activities and results to managers, the Internal
Audit and the Integrated Risk Management and
Capital Allocation Committee – COGIRAC.
Internal Models for business support allow
planning to solve critical issues, creation and
improvement of processes, standardization and
quick decision-making according to their
respective contexts, besides being an important
knowledge source.
According to the New Capital Adequacy Ratio
(Basel II) and pursuant to the Brazilian Central
Bank requirements, the Internal Models used for
Risk or Capital Management are subject to a
continuous process of critical analysis, which
guarantees the quality and adequacy of solutions
to fulfill the respective goals, which is called
“Independent Validation Process.”
Cards
2012
1st Qtr.
2nd Qtr.
Revenue(*) - R$ million
23,591
25,042
Number of Transactions (*) – in thousands
289,072
299,509
(*) Including prepaid cards, Private Label, Bradescard and Bradescard Mexico.
2013
Septem ber
YTD
1st Qtr.
2nd Qtr.
Septem ber
YTD
74,569
899,323
27,186
316,170
29,258
334,367
86,513
992,977
Credit Cards
By providing its customers with the most complete
line of credit cards in Brazil, Bradesco also
consolidates its position as a universal bank in
this business line. The product and service mix
includes
American
Express,
Elo,
Visa,
MasterCard and Private Label credit cards that
stand out for the range of benefits and
convenience for associates.
Credit Card Revenue – R$ million
25,042
25,936
2nd Qtr. 2012
3rd Qtr. 2012
29,258
30,068
2nd Qtr. 2013
3rd Qtr. 2013
Revenue - R$ million
Meal and Food Cards
In a partnership with other issuers, we issued
Meal and Food Cards through Alelo, of which
Bradesco holds 50.01% of shares.
In addition to reducing operating costs, the
business’s value proposal is to increase the
efficiency of payment means, with 100% of
transactions carried out electronically, offering
safer and better payment conditions for
companies and employees.
Card Revenue
In the third quarter of 2013, card service revenues reached R$1,808 million.
Credit Card Assets
In the third quarter of 2013, credit card assets, which include bearer’s financing fees, advances to merchants
and credit for purchases made in cash or installments, increased by 7.7% over the same period in the
previous year, closing the quarter at R$35.4 billion.
Credit Card Assets - R$ million
34,748
32,879
32,835
Jun/2012
Sept/2012
Jun/2013
35,375
Sept/2013
Bradesco
24
Social and Environmental Responsibility
Since 1993, Bradesco Cartões has promoted social, environmental and humanitarian actions, transferring a
portion of annual card fees income to philanthropic entities. We highlight the issuance of SOS Mata Atlântica,
AACD, APAE, Casas André Luiz and Amazonas Sustentável cards.
International Area
At the end of September 2013, the International and Exchange Area was structured according to the following
framework:
9 Units Abroad (Branches and Subsidiaries):
Branches
New York
Grand Cayman
- Bradesco
- Bradesco (2)
Subsidiaries
Buenos Aires
United States
Luxembourg
Tokyo
Grand Cayman
Hong Kong
- Banco Bradesco Argentina S.A.
- Bradesco North America LLC
- Banco Bradesco Europa S.A.
- Bradesco Services Co., Ltd.
- Cidade Capital Markets Ltd.
- Bradesco Trade Service Ltd.
29 Business Units in Brazil
Bradesco's International Area and Exchange
Units are located in the ABC Region (Greater São
Paulo), Belém, Belo Horizonte, Blumenau,
Campinas, Cascavel, Caxias do Sul, Chapecó,
Cuiabá, Curitiba, Fortaleza, Goiânia, Guarulhos,
Joinville, Londrina, Manuas, Marília, Novo
Hamburgo, Piracicaba, Porto Alegre, Recife,
Ribeirão Preto, Rio de Janeiro, Salvador, Santos,
São José do Rio Preto, São Paulo, Sorocaba and
Vitória.
In other locations of the country, aiming at
prospecting new businesses and opportunities
presented by the local market, the Area is
represented by the Platforms of the Corporate and
Middle Market segments, as well as the Branch
Network of Retail and the Prime segments.
The business performance during the three first
quarters of the year showed and important
evolution, despite the difficulties concerning the
world economy recovery, especially the slow
recovery of the Euro-Zone and the American
economies and the estimation of lower growth of
Asia, mainly China, great importance markets for
the Brazilian foreign trade. The Area was able to
continue to provide funds with attractive terms and
conditions to customers and potential customers.
It is also worth noting the Area’s proactive
initiative towards market opportunities, despite the
aforementioned economic scenario in the last nine
months.
Despite the difficulties of the world economic
scenario throughout the past years, it is worth
highlighting the importance given by the Bradesco
Organization
to
supporting
the
growth,
strengthening, expansion and consolidation of the
country’s foreign trade.
Below the data that prove this statement:
Export Market
The market share was 18.1% in the period, with
the highlight for the July figure, which came to
21.6%.
The Area recorded the total of US$33.1 billion in
export contracts from January to September,
8.8% lower than the US$36.3 billion in same
period of 2012, which is above the 2.0% decrease
recorded by the market.
Financing for Brazilian Exports
amount also includes financing granted through
BNDES-EXIM onlending operations, which
amounted to US$726.7 million in the period,
compared to the US$392.5 million in 2012.
Despite the lower demand for financing for trade
finance operations in general, throughout the past
quarters, especially the Advances on Exchange
Contracts, total financing granted to Brazilian
exporters by Bradesco in the nine months of 2013
came to US$9.7 billion, remaining stable when
compared to the same period in 2012. This
Export Credit Notes in the nine months of 2013
were up 141.7% year over year, from US$1.2
billion to US$2.9 billion.
Import Market
Accordingly, the three-month period of 2013
recorded market share of 15.8%. It is worth
mentioning the improved performance of imports
in July, reaching 18.5%.
Importing exchange agreements in the first three
quarters of the year totaled US$26.1 billion. Year
over year, there was a 3.7% drop, while the
market increased by 3.7%.
Financing for Brazilian Imports
January
to
September
2013
totaled
US$3.2 billion, equal to the figure recorded in the
same period of last year.
Similar to financing for exports, the demand for
financing for imports decreased over period.
Despite demand reduction, the performance from
Volume of Exchange Closing – US$ billion
39.2
2007
42.9
2008
37.9
2009
45.6
2010
53.1
45.2
33.1
2011
2012
September
Export
Bradesco
26
34.7
36.2
35.2
26.1
24.7
22.4
17.3
2007
2008
2009
2010
2011
2012
September
2013
Import
Export Market
20.40%
22.10%
25.20%
24.80%
20.40%
19.20%
18.10%
79.60%
77.90%
74.80%
75.20%
79.60%
80.80%
81.90%
2007
2008
2009
2010
2011
2012
September 2013
Export Market
Bradesco
Import Market
16.10%
16.00%
18.40%
19.50%
17.60%
83.90%
84.00%
81.60%
80.50%
82.40%
83.60%
2007
2008
2009
2010
2011
2012
Import Market
At the end of September, the International and
Exchange Area recorded a total of US$24.1 billion
in its asset portfolio, remaining stable on the
US$24.2 billion posted in September 2012, made
up of outstanding balances of financing for
exports and imports operations, international
guarantees granted, including export letters of
credit, loans/financing to Brazilian companies
abroad and foreign-based banks, as well as
revolving credit facility operations.
15.80%
16.40%
84.20%
September 2013
Bradesco
The following chart presents an analysis of the
outstanding balances of products comprising the
Area's assets on the reference dates of
September 30, 2012 and 2013:
Import Market
Septem ber 2012
Foreign Trade Portfolio
Septem ber 2013
US$
R$
US$
R$
m illion
m illion
m illion
m illion
Export Financing
Advance on Foreign Exchange Contracts - Undelivered Bills
3,768
7,648
3,211
290
589
288
641
Export Prepayments
5,130
10,417
4,248
9,472
Onlending on Funds f rom BNDES - EXIM
1,872
3,790
1,402
3,125
Export Credit Notes (NCE) / Export Credit Certif icates (CCE)
2,730
5,544
4,173
9,304
556
1,129
21
47
14,346
29,117
13,343
29,747
Advance on Foreign Exchange Contracts - Delivered Bills
Proex Equalization
Total Export Financing
7,158
Im port Financing
2,171
4,408
2,273
5,069
Imports Draf t Discounted
821
1,667
716
1,597
Open Import Credit
766
1,556
310
691
3,758
7,631
3,299
7,357
International Guarantees
573
1,164
491
1,094
Total International Guarantees
573
1,164
491
1,094
18,677
37,912
17,133
38,198
4,357
8,848
5,376
11,988
Foreign Currency Financing
Total Import Financing
Collateral
Total Foreign Trade Portfolio
Loan via Branches Headquartered Abroad
Financing f or Banks Headquartered Abroad
Revolving Credit Facility
1,180
2,396
41
92
1,504
3,353
Overall Total
24,214
49,156
24,054
53,631
(*) For translation into Reais, Bradesco used the September 30, 2013 PTAX BACEN rate of R$2.2294 for purchase assets in the country and R$2.2300 for
sale of assets registered abroad. The same criteria adopted in September 30, 2012, with PTAX rates of R$2.0300 and R$2.0306 for purchase and sale,
respectively.
Bradesco
28
The funding needed to support the demand from
the International and Exchange Area customers is
obtained from the international financial
community through credit lines granted by
correspondent banks abroad. At the close of
September 2013, a total of 70 foreign banks
granted commercial credit lines to Bradesco,
especially North American, Asian and European
banks.
It is important to point out that, in addition to this
traditional source of funds from correspondent
banks, completely allocated to the financing of
Brazilian foreign trade, Bradesco raised a total of
US$10.4 billion through the issue of securities on
international capital markets from January to
September 2013.
At the end of September 2013, the outstanding
balance of funding on international capital markets
totaled US$13.1 billion, 17.6% lower than the
US$15.9 billion recorded at the end of September
2012. The following table shows the main funding
on September 30, 2013:
Foreign Issues – Highlights – Reference Date: September 2013
Outstanding Issuances
Currency
Balance
(in m illions)
500.0
Issuance
10.24.2003
Maturity
Subordinated Debt
US$
10.24.2013
Subordinated Debt (equivalent at the issuing date to US$275.9 million)
Euro
225.0
4.15.2004
4.15.2014
Floating Rate Notes
US$
850.0
5.16.2011
5.16.2014
Floating Rate Notes
US$
125.0
12.11.2004
12.11.2014
Securitization Series MT 100 – 2007– 4 – Floating Rate (*)
US$
50.0
12.20.2007
11.20.2014
Securitization Series MT100 – 2008 – 1 – Floating Rate (*) (1)
US$
375.0
3.6.2008
5.20.2017
Securitization Series MT100 – 2008 – 2 – Floating Rate (*) (1)
US$
500.0
12.19.2008
2.20.2019
Securitization Series MT100 – 2009 – 3 – Fixed Rate (*)
US$
55.3
12.17.2009
2.20.2017
Subordinated Debt
US$
750.0
9.29.2009
9.29.2019
Fixed Rate Notes
US$
750.0
3.23.2010
3.23.2015
Securitization Series MT100 – 2010 – 1 – Floating Rate (*)
US$
140.0
8.20.2010
8.21.2017
Securitization Series MT100 – 2010 – 2 – Floating Rate (*)
US$
80.0
9.29.2010
8.21.2017
Subordinated Debt (2)
US$
1,600.0
8.16.2010
1.16.2021
Floating Rate Notes
US$
100.0
8.8.2005
8.4.2015
Fixed Rate Notes
US$
500.0
5.16.2011
5.16.2016
Securitization Series MT100 – 2011 – 2 – Floating (*) (1)
US$
50.0
11.16.2011
11.20.2018
Securitization Series MT100 – 2011 – 1 – Fixed (*)
US$
75.0
11.16.2011
11.22.2021
Fixed Rate Notes
US$
800.0
1.12.2012
1.12.2017
Subordinated Debt
US$
1,100.0
3.1.2012
3.1.2022
(*) International Diversified Payment Rights Company.
(1) Subject to annual revision of the grace period.
(2) Reopening of original operation in the amount of US$1,100.0 million in January 2011, with funding of US$500.0 million.
The main purpose of branches and subsidiaries abroad is to support Brazilian customers, individuals or
corporations, and meet their needs on the foreign market, in addition to carrying out funding in the foreign
financial community and exchange for onlending to customers, mainly using foreign trade financing
operations.The following chart shows the book balances of assets and shareholders’ equity of the units
abroad on the reference dates of September 30, 2012 and 2013:
US$ m illion
Septem ber 2013
Septem ber 2012
Branches and Subsidiaries Headquartered Abroad
Total
Assets
Shareholders'
Equity
Total
Assets
Shareholders'
Equity
Bradesco Nova York
18,218
328
19,790
377
Bradesco Grand Cayman
31,737
2,503
29,727
2,766
7,406
7,153
7,471
7,264
39
39
40
40
1
1
1
1
73
69
78
62
Banco Bradesco Europa S.A.
2,048
363
2,306
394
Bradesco North America LLC
4
4
3
3
59,526
10,460
59,416
10,907
Bradesco Grand Cayman 2
Cidade Capital Markets Ltd. – Grand Cayman
Bradesco Services Co., Ltd. – Tokyo
Banco Bradesco Argentina S.A.
Total
Among the key product and service solutions provided by Bradesco, we point out the following:
Receivables Solutions
Bradesco Collection
Bradesco Registered Collection is a leader,
standing out for the comprehensiveness of its
customer service network and services offered,
meeting companies’ needs, regardless of their
size. Solutions provide convenience, practicality
and safety, in addition to reducing costs and
maximizing customer returns. Collection offers
revenue from fees and floating, as well as creating
other business opportunities for the Bank.
With DDA – Authorized Direct Debit, Bradesco
Registered Collection has become even more
attractive. Currently, the assignor is enabled to
skip the processes of printing and sending bank
payment slips for customers registered within the
system, who will receive slips from Bradesco
electronically. In addition to receiving and sending
slips, Bradesco customers may consult, schedule
and make payments through a number of service
channels, including any Bank’s overdue payment
slips.
Another important point is the scheduling or
payment of banking slips via text messages.
Customers receive text messages about slips
registered with DDA on their mobile phone and
may authorize the scheduling or payment by
merely answering the text message with the
corresponding authorization code.
Tax Collection
Developed based on high standards of efficiency
and quality, tax collection serves a dual purpose.
On one hand, it seeks to ensure customer
satisfaction through innovative solutions for the
payment of utility bills, fees and taxes, while
effectively
interacting
with
governmental
departments on federal, state and local levels and
working with utility concessionaires.
Tax collection services stand out on the market for
their speed and security in processing information
and amounts collected, as well as for the reach of
service points and electronic payment means
available to account holders.
Bradesco
30
Payment Solutions
Pag-For Bradesco (Payment to Suppliers),
Bradesco Net Empresa, Automatic Debit and
Electronic Payment of Taxes
In accordance with our commitment to efficiency,
Bradesco’s payment solutions, offered by Pag-For
Bradesco, Bradesco Net Empresa, Automatic
Debit and Electronic Payment of Taxes products,
enable payment to suppliers, payment of salaries
to employees, utility bills and tax settlements and
e-transfers via the Internet or the transmission of
files with agility and security, thereby meeting all
our customers’ needs.
Efficient cash management is essential to the
daily activities of companies. Therefore, Bradesco
provides solutions that meet the different needs of
its customers, giving them total control over
accounts receivable, accounts payable and other
services that impact cash.
Bradesco Plus, through which companies may
control their checking accounts, conduct banking
reconciliation
and
produce
graphs
and
management reports, among other activities. It is
also possible to manage receivables and
payments to suppliers, taxes and salaries.
Among these solutions, two of the most important
are Bradesco Net Empresa and Office Banking
Global Cash Management
Global Cash Management aims at structuring
solutions for foreign companies that operate on
the Brazilian market and domestic companies with
businesses in overseas markets. Through tailormade solutions, partnerships with foreign banks
and access to the SWIFT network, we offer
products and services for the cash management.
We point out the following products and services:
•
Partnerships: bilateral agreements with 37
foreign banks;
•
Customer Reference: suggestions on which
customers should open accounts and cash
management services;
•
Payments and Transfers: payment and
transfer
instructions
through
MT101
messages;
•
Treasury Management: remittance and
receipt of MT940 statements for banking
reconciliation; and
•
Request for Proposal (RFP): structuring RFPs
to centralize cash of companies through
services structured according to each
company’s characteristics.
Product Chain Solutions
Operating with strategic customers (known as
“key sector customers”) enables the Bank to
identify opportunities for financing and service
provision to all participants in the productive flow.
The identification process consists of structured
commercial actions in synergy with managing
departments, commercial segments and affiliated
companies. Its focus on meeting the specific
needs of each sector creates a competitive and
sustainable
position
resulting
from
the
differentiated structure of customized solutions.
Bradesco’s performance in the Product Chain
Area aims at providing customized solutions,
while also paying special attention to the
characteristics of each sector and economic
activity in order to facilitate the relationship and
connection between all participants of Product
Chains – key companies, its customers, suppliers,
vendors, service providers, employees, among
others – thereby expanding the customer base
and increasing business volume and improve the
loyalty to the Bank through structured and tailormade actions.
Bradesco Franchise & Business
opportunities and services rendering to all the
franchisees and their employees. The process of
structuring agreements with the franchises
network is possible through a structured
commercial action conducted in synergy with the
management departments, commercial segments
and affiliated companies. The focus on the
peculiarities of this sector creates a competitive
and sustainable position due to the structuring of
tailor-made
solutions
and,
mainly,
the
differentiated and specialized assistance strategy.
The purpose of the Franchise Area is pursuing
tailor-made
solutions,
observing
the
characteristics and needs of Brazilian franchising
(franchisors and franchisees). The aim of this
effort is to centralize the assistance to all the
network franchisees which have agreements with
the Bank, increasing the amount of customers and
the volume of businesses related to this important
sector of the national economy.
Due to the relationship with franchisors, such
solutions allow the identification of financing
Competitive advantages:
agreement in synergy with the franchisor,
focused on meeting the specific needs of each
chain, considering the industry in which it
operates.
• Allows franchisors and their franchisees to
access tailor-made solutions, created in
accordance with specific characteristics and
needs,
facilitating
relationships
and
interrelation among all parties involved in the
process.
Currently, the Bank has 244 agreements signed
with franchisors, generating several opportunities
of opening new checking accounts and leverage
of businesses with respective franchisors.
• Offers access to credit facilities and product
and service packages through a structured
Statistical Data – Number of Documents Processed – In millions
2011
3rd Qtr.
4th Qtr.
2012
Year
3rd Qtr.
4th Qtr.
2013
3rd Qtr.
Year
Receipt Solutions
205.2
203.0
789.7
217.5
223.3
857.4
Paym ent Solutions
118.1
123.4
451.2
142.1
149.8
545.4
166.6
Public Sector (*)
130.8
126.3
509.0
132.7
135.7
527.9
145.2
Taxes
32.3
30.1
126.5
32.4
30.5
130.9
38.0
Water, Electricity, Telephone and Gas
77.9
75.1
301.1
78.1
80.7
306.7
83.1
Social Security (1)
Total
228.0
20.7
21.1
81.4
22.3
24.5
90.4
24.1
454.1
452.7
1,749.9
492.3
508.7
1930.7
539.8
(1) Total number of beneficiaries: over 7.815 million retirees and pensioners (corresponding to 25.36% of population benefitting from
INSS).
(*) Includes public and privatized utility service concessionaires.
Bradesco
32
Qualified Services for the Capital Markets
Bradesco is one of the main providers of qualified
services for capital markets and, through its Share
and Custody Department, is considered the
national leader in qualified custody according to
Anbima’s Asset Custody – Domestic Market
ranking.
Through a specialized team, services meet all
customer requirements and guidelines of
regulating and self-regulating bodies, the main
pillars of which are long-term relationships and
partnership.
Bradesco’s Custody Department received 10
certifications related to Quality Management
System ISO 9001:2008 and three certifications
related to GoodPriv@cy data protection that
expand control structures and reinforce the
efficiency of processes.
The main services provided are: bookkeeping of
assets (shares, Brazilian Depositary Receipts BDRs, investment fund quotas, Certificates of
Real Estate Receivables - CRIs and debentures);
qualified custody of securities; custody of shares
for coverage of Depositary Receipts (DRs);
controllership of investment funds (CVM Rule 409
funds and Structured Funds) and managed
portfolios; trustee for investment funds; offshore
funds; custody and representation for foreign
investors; agent bank and qualified depositary and
compensation agent.
1 – Assets Bookkeeping
1.1 – Shares
A pioneer of this segment in Brazil, Bradesco offers
services that gather all procedures related to the
bookkeeping of shares and serves over 4.5 million
active shareholders.
The Bradesco System of Book-Entry Shares was
developed to serve publicly or privately-held
companies in all their needs related to the
registration and updating of shares issued, whether
book-entry or registered shares. At the website
www.bradescocustodia.com.br, companies may
access in real time positions of their shareholders,
registration and banking data and share transfers,
and may also consult their investors’ dividends
resolved, paid and/or to be paid.
Bradesco provides customized assistance to
investors from customer companies via the branch
network located throughout Brazil.
1.2 – BDRs – Brazilian Depositary Receipts
A pioneer responsible for the development of the
depositary service of BDRs traded on the stock
exchange, Bradesco offers registration of the
program with the CVM and Bacen, control of
issuances and cancellations of BDRs and the
management of all events through the
bookkeeping of BDRs, in addition to customized
assistance to investors through the branch
network.
1.3 – Investment Fund Quotas
Bradesco’s System of Book-Entry Quotas was
developed to meet the needs of its customers
regarding the bookkeeping of quotas from funds
under management. The system brings together
technical-operating resources focused on the
control of quotaholders’ data, registration of
transactions and payment of proceeds, as well as
the issuance of managerial reports.
1.4 – Debentures
Bradesco offers services such as the recording of issuances, control of transactions, processing of payments
of rights granted to investors and control of respective balances, in addition to providing issuing companies
with different managerial reports.
1.5 – Main indicators of the third quarter of 2013
Book-Entry Shares
254 companies, with market capitalization of R$1.173 trillion,
comprising over 4.5 million shareholders.
Book-Entry Debentures
283 companies with 388 issues, totaling a restated amount of
R$252.614 billion.
Book-Entry Quotas
337 closed funds, with restated amount of R$64.327 billion.
Brazilian Depositary Receipts - BDR
25 programs, with an R$1.312 billion market value.
2 – Custody, Controllership and Investment Fund Management and Portfolios under Management
Targeted at fund managers, pension funds,
insurance companies, banks and pension plan
entities, qualified services have posted
continuous growth based on partnerships and
relationships with our customers, investment in
technology and processes and a wide range of
innovating solutions suitable to the different
particularities of this business.
2.1 – Qualified Custody of Securities
Bradesco relies on a complete infrastructure for physical and financial settlement of securities, management
and information on payments, reconciliation of asset inventory with the different Central Securities
Depositories, online cash management and daily equity updating, among other services.
2.2 – Controllership of Investment Funds and Portfolios under Management
The following activities are conducted by this
segment: cash control, control of risks, legal
framing and investment policy; banking
reconciliation of fixed income assets traded at
Selic or Cetip, and variable income assets,
traded at the BM&FBOVESPA S.A. – Securities,
Commodities and Futures Exchange; registration
of purchase and sale operations of assets
making up the portfolio of Funds/Portfolios; and
accounting of assets, provisions and movement
of quotaholders. Additionally, trial balance sheets
and periodic reports for the statement of income
and disclosure of results are also prepared.
Bradesco
34
2.3 – Special Custody and Controllership Services for Structured Funds
Funds - FIDC; Private Equity Investment Funds FIP; Investment Mutual Funds in Emerging
Companies - FMIEE; and Real Estate Investment
Funds - FII; among others.
Services of this type offered by Bradesco have
posted expressive growth, especially for the
Bank’s
technical
capacity
and
modern
infrastructure to operate the different categories of
funds, such as: Receivables-Backed Investment
2.4 – Clearance Agent
Clearance agent is a service provided to brokerage
firms, insurance companies and investment funds,
in which Bradesco is responsible, before the
CBLC, for the physical and financial settlement of
operations registered on the BM&FBOVESPA,
respecting the daily operational limits established
through guarantees tendered by respective
customers for volume and type of operation carried
out on the stock exchange.
2.5 – Services to the Foreign Market – Non-Resident Investors (INR) and Offshore Funds
Regarding the regulation guideline, which
increases the number of alternatives for Brazilian
funds to invest abroad, Bradesco was a pioneer by
offering services for domestic funds to invest in the
global market and was granted a full license to
manage Offshore Funds. These facts provide
customers with the complete service infrastructure
necessary to execute their international strategies.
Bradesco’s experience and qualification is also
aimed at meeting increasing demand for
specialized services for the international market.
Foreign investors on the Brazilian market are
provided with Custody and Representation
services, including tax guidance, corporate action
services and proxy voting, among others.
2.6 – Custody of Shares for Coverage of DRs
funds abroad. Additionally, together with the
depositary bank, Bradesco carries out the
exchange of information related to resolutions
made at the meetings of the DR’s issuing
companies.
Bradesco launched the first Brazilian DR
program, a service which consists of the
registration of the program with CVM and
Bacen, control of issuances and cancellations,
receipt of rights on shares and remittance of
2.7 – Main indicators of the third quarter of 2013
Custody
R$959.499 billion in assets under custody (funds, portfolios, DRs
and receivable funds).
Controllership
R$1.247 trillion distributed across 12,238 investment funds and
portfolios under management.
Depositary Receipt – DR
R$95.346 billion in 27 programs.
Growth of Assets under Custody– R$ billion
2009
Assets under Custody
2010
Mar
Jun
Sept
Dec
Mar
Jun
415.1
454
532.3 562.9 589.5 595.7
2011
Sept Dec
674
Mar
Jun
Sept Dec
2012
Mar
2013
Jun
Sept
Dec
Mar
729 758.2 762.1 761.0 795.8 856.9 856.7
890
973.2 957.6 941.8 959.5
Jun
Sept
3 – Investment Fund Trustee Management – BEM DTVM
Through the subsidiary BEM DTVM Ltda.,
Bradesco offers Fund Trustee services to Third
Party Investment Funds, which include the
preparation of rules and prospectus, call and
instatement of meetings, maintenance of legal
documents
and
follow-up
of
normative
amendments, as well as interaction with bodies
responsible for the flow of information and
documents.
4 – Agent Bank (Debentures/Promissory Notes)
As an agent bank, Bradesco is responsible for
the financial confirmation of all payments and
transactions carried out by the issuer at Cetip
S.A. – OTC Clearing House, by means of SND
and/or BM&FBOVESPA S.A. – Securities,
Commodities and Futures Exchange through the
Bovespa FIX system.
5 – Depositary (Escrow Account)
Depositary is a service provided by Banco
Bradesco, which, as an independent entity,
agrees to receive, keep under custody, meet and
settle operations in favor of contracting parties, in
accordance with conditions established in
Depositary
contract, for greater comfort of financial
obligations guaranteed or assumed, maintaining
the control and the supervision by means of an
escrow account.
6,314 contracts with a financial volume of R$7.419 billion.
Management of Business and Relations with Government Authorities
Bradesco, through its exclusive platforms located
nationwide and aimed at assisting the
Government Sector, with their specialized
Business Managers, offers in a safe manner its
products, services and solutions of quality to
entities and bodies of the Executive, Legislative
and Judiciary Branches at the federal, state and
municipal levels, in addition to independent
government agencies, public foundations, stateowned and mixed companies, the Armed Forces
(Army, Navy, and Air Force), Reserve Forces
(Federal, Military and Civil Police), notary officers
and registers.
The website www.bradescopoderpublico.com.br
provides corporate payment, receipt, Human
Resources and treasury solutions, with an
exclusive area for civil servants and members of
the armed forces, through which these customers
have access to all products and services.
The Progredir Portal’s operations (program for
financing to Petrobras’ supplier chain) for
advances of receivables from suppliers of the
Unified Health System - SUS and other suppliers
of entities and public bodies were centralized
within
Bradesco
Government
Authority
Department.
In the third quarter of 2013, the Bank continued to
evaluate and take part in biddings promoted by
Government Authorities, especially for payrolls. A
total of 7.7 million retirees and pensioners receive
their monthly benefits through Bradesco, which is
the largest payer among all banks in Brazil.
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36
Corporate Processes
Ombudsman
Alô Bradesco, the financial market’s first channel
of communication with the public, was created in
1985, five years prior to the launch of the
Consumer Defense Code, in order to register and
follow up on complaints and suggestions from
customers.
The Ombudsman Department reinforces the
values that guided the creation of Alô Bradesco,
and has an Ombudsman Officer, enabling it to
provide an open and direct dialogue with
customers and users. Actions taken by the Bank
regarding the manifestations received reaffirm
Bradesco’s commitment to customer satisfaction
and capture its trends and demands.
It is also part of the Ombudsman’s mission to
identify opportunities for improvement in the
processes and the products and services provided
to customer and users, through the analysis of the
main complaints and their recurrence registered at
the Conglomerate. The Ombudsman acts together
with the managers of products and services object
of complaints, so that actions are taken to correct,
once and for all, issues brought up in complaints,
which are presented as improvement proposals to
the Board of Directors. On a half-year basis, a
report prepared by the Ombudsman Officer, which
includes a track-record of complaints at the
appellate court, is sent to the Brazilian Central
Bank, as set forth in Circular Letter 3503 and
Resolution 3849, which replaced Circular Letter
3370 and Resolution 3477.
The Ombudsman also takes part in the Product
and Service Departmental Commission and in the
Business and Relationship Actions Departmental
Commission, in which it has veto powers.
Integrated Management System - ERP
In the pursuit of better results and expansion of its
capacity to manage the Organization's resources,
Bradesco adopted one of the most modern
concepts for integrating organizational processes:
the Integrated Management System - ERP.
The adoption of the Integrated Management
System allowed the areas to renew processes
and review organizational structures, in addition to
training all of the Organization’s employees via
on-site and e-learning training.
The system integrated processes in Human
Resources, Training, Material and Service
Purchases, Accounts Payable, Physical and Tax
Collection, Fixed Assets, Bank Accounting,
Availability Control, Management of Civil Works,
Maintenance, Properties and Audit.
The Integrated Management System at Bradesco
allowed for standardization of processes, agile
decision-making and secure operations, as well
as decreased operating costs and increased
productivity.
Certifications
The Management System is an interrelation of the
parties, elements or units that allows the operation
and management of an organized structure,
contributing to reach the operation excellence and
expected results.
The Bradesco Organization’s Management
System has the following certifications:
SA800 – Social Responsibility - In line with the
sustainability concept in its business strategy,
Bradesco’s Social Responsibility Management
System, based on International Rule SA
8000®:2008, sets requirements in compliance with
the
Organization’s
Human
Resources
Management Policy, whose purpose is to improve
continuously relations and conditions in the work
environment, extending its commitment to Human
Rights, Children’s Rights and Labor Rights to its
suppliers.
In the first half of 2007, Bradesco was The
America’s first financial institution to be certified,
yet under a delimited scope.
Certifications were granted as follows:
— In December 2009, the administrative
headquarters of Cidade de Deus was
certified;
— In 2010, call center areas located in the
states of São Paulo and Minas Gerais,
administrative centers in Alphaville (state
of São Paulo) and the Nova Central
building (state of São Paulo) were
certified; and
— In 2011 and 2012, the certification of 14
administrative buildings of DSC centers
nationwide, an administrative building in
Campinas (state of São Paulo), the
insurance group at Av. Paulista and
branches in the city of Osasco/Boarder
was recommended.
In the first half of 2013, the certification covered
other administrative buildings and units of Branch
Network in the state of São Paulo.
OHSAS 18001 – Occupational Health and
Safety - This internationally accepted certification
for occupational health and safety management
systems comprises the Information Technology
Center at Cidade de Deus, in Osasco (state of
São Paulo) and buildings at Av. Paulista and Rua
Itapeva, in São Paulo (state of São Paulo). The
OHSAS 18001 was developed in compatibility
with ISO 9001 and ISO 14001. The Occupational
Health and Safety Management System
effectively helps in the identification of dangers
and risks, monitoring of work environments, and
compliance with the law in effect, providing a safe
and sound environment to employees.
ISO 14001 – Environment Management - This
certification is granted to Management Systems
that help reaching environmental goals, pointing
out works to reduce the generation of solid waste
in civil works and the consumption of raw
materials. Bradesco was the first financial
institution in Brazil to receive this certification,
comprising the Avenida Paulista building, in the
city and state of São Paulo, and the Cidade de
Deus IT Center building, in the city of Osasco,
state of São Paulo.
ISO 14064 – Quantification and Report on
Greenhouse Gases - This certification was
granted the Bradesco Organization as a whole,
including direct emissions, indirect emissions due
to the importing of electricity and other indirect
emissions
from
companies
operationally
controlled by Banco Bradesco S.A.
GoodPriv@cy – Data Protection and Privacy
Seal - We have four certifications for
Organization’s significant products and services,
adopting an international standard that includes
requirements for data protection and privacy.
ISO 9001 – Quality Management - The
Organization has 162 certificated scopes. This
management system aims at continuously
improving processes and business and increasing
customer satisfaction, taking into consideration
the needs of all stakeholders.
ISO 27001 – Information Security Management
- The Organization has three certifications in the
following
scopes:
"Information
Security
Management System covering logical security to
ensure access passwords to applications and the
Bank’s internal technological infrastructure,
managed by the Data Processing and
Communication Department (DPCD), from
Contingency and Security Management area,”
“Information Security Management System,
applied to DPCD’s Information Technology
Infrastructure, Storage and Operation processes
– Information Technology Center (CTI) of Banco
Bradesco located at Cidade de Deus, in Osasco”
and “Bradesco Seguros e Previdência Logical
Security sector related Management, Project,
Operating Process, Monitoring and Quality,” the
latter granted to Bradesco Seguros.
ISO 20000 – IT Service Management – The
Organization has one certification in the scope of
“IT Service Delivery Management by Banco
Bradesco – Data Processing and Communication
Department located at the company headquarters
(Cidade de Deus – Osasco) and Núcleo Alphaville
(Barueri), comprising the following services: Batch
Processing and Transactional Services, File
Transfer, Print of Reports and Documents for
Clients,
Data
Communication,
Software
Installation and Support on equipment at the
user`s facilities”.
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1998
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2001
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2002
2003
2004
2005
2006
2007
2008
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Certifications
Methodology for Process Mapping and Documentation
This corporate methodology for process mapping
and documentation seeks to enable the Bank’s
premises to map and document the product and
service processes they manage in a systematized
and standardized manner.
The documentation’s results are stored in a
specific corporate database, from which the
documentation
requested
is
provided
concomitantly, in order to comply with:
−
Activity-Based Costing (ABC);
−
Bradesco Quality Management System –
NBR ISO 9001:2008;
−
Internal Controls and Compliance;
−
Section 404 of the Sarbanes-Oxley Act;
and
−
Ongoing Improvement of Processes.
The methodology establishes a standardized
document structure adopted by the premises,
which allows an overview of processes from the
following products and services:
− Organizational Chart;
− Product and Service Tree;
− Context Diagram;
− Process Macro Vision;
− Process Flow; and
− Activity Detailing.
The structure defined for the methodology,
combined with information on products and
services, effectively enables analysis and
diagnosis aimed at improving processes and
complying with the requirements of management
systems.
Activity-Based Costing Program
Designed to support the Bank in its actions to
improve processes and optimize productive
resources, the organization has adopted the ABC
– Activity-Based Costing program to reduce costs
by measuring the cost and performance of costing
activities, resources and objects.
Thus, the knowledge of the Bank's activities, as
well as the accurate measurement of resources
consumed by these activities, allows for a more
precise analysis of the cost/benefit ratio of each of
the Organization's production processes and
results centers. As a result of the application of
Activity-Based Costing, the Bank has already met
the following targets: improvements in the
allocation of costs to products, channels and
customers; support for qualification studies and
negotiation of fees; subsidies for product, unit and
customer profitability systems; support for studies
concerning outsourcing, merger and equipment
sharing; and support for cost rationalization
studies.
Activity-Based Management
Seeking to explore potential applications of the
Activity-Based Costing database, we are gradually
implementing a cost management model by
means of Activity-Based Management (ABM),
which we expect will rapidly lead to the reduction
of costs and a proactive approach regarding the
identification of opportunities.
Concurrently, as processes are improved,
operating performance can be seamlessly
integrated with Bradesco's strategic goals to
create and/or support Bradesco's competitive
advantages and add value for both customers and
shareholders.
Thus, the future mission of Activity-Based
Management is to provide permanent support for
the planning and control of the Bank's business
processes, ensuring that tactical and operational
issues are continually improved, as well as
support their strategic guidance.
Acknowledgment
For the second consecutive time, Bradesco was
elected the Best Bank of Brazil, according to a
survey conducted by Euromoney magazine.
Bradesco was ranked first among the Best Banks
in Customer Satisfaction, a list disclosed on the
website of Época Negócios magazine.
It is the best ranked Brazilian private financial
institution by the American magazine Fortune,
which lists the world’s 500 largest companies.
It is the Most Innovative Company in Providing
Customer Services in Brazil, according to a study
conducted by DOM Strategy Partners and
published in the Consumidor Moderno magazine.
It is the most valuable bank brand of Latin
America according to a survey conducted by the
consulting firm BandAnalytics/Millward Brown
published in the magazine Financial Times.
It is also Brazil’s most valuable brand, according
to the 2013 ranking of the consulting firm Brand
Finance.
Bradesco is the most profitable private bank of
Latin America and the United States, according to
a study conducted by the consulting firm
Economática.
It was ranked first among the 200 largest private
groups of Brazil, according to Exame magazine’s
2013 Best and Largest Companies year book.
It is the Brazilian bank with the best service of the
country, according to a survey conducted by
Exame magazine in a partnership with the
Brazilian Institute of Customer Relations – IBRC.
Bradesco was considered the best bank to work
for in Brazil, according to Guia 2013 Você S/A –
The Best Companies to Work for. It is also in the
Best Companies to Work for in Brazil list,
according to a study conducted by Época
magazine, assessed by the Great Place to Work
Institute.
It is the most admired and present private
financial institution in Brazilian university students’
career plans, according to a study conducted by
the consulting firm Universum, published by
Exame.com. The Bank is also ranked among the
150 Best Companies in People Management
Practices of the 2013 PGPS Award, conducted by
Gestão RH magazine.
Bradesco and Bradesco Seguros are among the
ten companies which were awarded the 2013
Brazil Ombudsman Prize.
The Bank was also awarded the Sports’ Friend
Entrepreneur Prize in several categories.
Bradesco
40
2 – Social and Environmental
Responsibility
Bradesco
41
Sustainability
Supply Chain Leadership Collaboration
Since 2008, Bradesco has supported the Supply
Chain Leadership Collaboration initiatives and,
throughout these years, it has been working with
the companies composing its supply chain so as to
foster management, inventory and disclosure of
their Greenhouse Gases (GHG) emissions, which
directly impact scope-3 emissions and climate
changes.
In addition to raising awareness to the importance
of adopting measures for emission reduction or
offset, the focus is also on involving suppliers from
critical segments—transportation, furniture, cards
and graphic materials—towards environmental
matters.
Annually, in the month of April, Bradesco invites
these companies to answer the CDP Supply Chain
questionnaire. In August, the answering process
was concluded and, once more, there had been
great adhesion of the suppliers: 63 companies
answered the questionnaire. The analysis of
answers will be disclosed in mid November.
Participation in the 4th Leaders Summit – Architects of a Better Future
In partnership with the Global Compact Local
Network in Brazil, Bradesco attended the 4th
Leaders Summit – Architects of a Better Future,
chaired by Ban Ki-moon, United Nations
Secretary-General.
The meeting gathered corporate executives and
representatives with leaders from civil society,
governments and the United States to work out a
new
global
architecture
for
corporate
sustainability. More than 1,000 people were
present in the event.
Participation in the Carbon Disclosure Project
For one more year, Bradesco is among the
companies which reported their emissions and
climate change policies to the Carbon Disclosure
Project – CDP. The CDP consists of a single
global system which collects information on the
companies’ behavior in relation to climate
changes, in order to disclose such information
mainly to shareholders and investors.
Bradesco is part of this initiative since 2006. A
total of 4,100 companies answers to CDP around
the world, corresponding to 81% of Ranking
Global 500’s largest companies. Currently, CDP
gathers 722 investors, who jointly manage U$87
trillion in assets.
Reduced Resource Consumption
In order to reduce electricity and water
consumption, Bradesco maintains an area
dedicated to managing these strategic resources,
with duties that include managing electricity
demand agreements with concessionaires and
constantly researching more efficient and
intelligent new technologies for its equipment, in
accordance with the environmental conservation
policy.
42 Report on Supplementary Information – September 2013
In its constant concerned with this issue,
Bradesco invests in the awareness of its branch
network, indicating consumption targets for each
branch—based on size, amount of equipment
installed, the number of employees and
monitoring of results. Furthermore, the Bank
discloses information on the use of electricity and
water through circular letters, internal newsletters
and the intranet, among other channels.
a. Electricity
Timers were installed to automatically turn off
lights at branches, allowing for easy utilization
during scheduled hours. Turning off lights in
unused areas and using natural light is also
encouraged.
Similar care is taken in the acquisition and
installation of air-conditioning systems, such as
thermo-accumulation devices, which reduce
energy consumption at peak hours. Employees
are encouraged to optimize the use of elevators,
air conditioning and other energy-consuming
equipment. Approximately 250 mercury vapor
bulbs installed in the lampposts of Cidade de
Deus were replaced by sodium vapor bulbs, while
nearly 60 thousand 40-watt bulbs have been
replaced by 32-watt bulbs, substantially reducing
energy consumption without losing light efficiency.
Electronic ballasts, which consume less energy
than normal equipment, were also installed, as
well as circuit breakers and adjustments to
general electric equipment, allowing disconnection
by area.
Since 2008, incandescent bulbs have been
replaced by compact fluorescent light bulbs in
corridors, bathrooms and halls on the premises of
Cidade de Deus, providing increased light
efficiency and low consumption. Since 2008 to
date, approximately 5,000 bulbs were replaced.
b. Water
Bradesco exercises similar caution with regards to
the use of water. Premises are periodically
oriented to monitor consumption and maintenance
on a monthly basis, in an effort to prevent possible
leakage of valves, toilets and faucets. Technical
measures to reduce water consumption have
been adopted, such as replacing manual faucets
for automatic ones for use at the Bank’s
headquarters, administrative buildings and
branches during remodeling and maintenance.
Since 2008, the Organization has been building
tanks to collect and store rainwater at Cidade de
Deus and Avenida Paulista, which will be used to
water gardens and wash sidewalks. Six tanks are
currently in use, having collected approximately
6,000 m³ of rain water for use since installation.
drainage. Permeable material has been used in
the restoration of sidewalks, for better ground
absorption of rainwater. Studies on water usage
optimization were carried out, concluding that
water flow out of a faucet without an aerator is
around 800 ml per use; with an aerator, between
250 ml and 300 ml water flows out of a faucet.
After assessments, 4,400 aerators were installed
at Cidade de Deus, administrative buildings and
centers, aiming at reducing water consumption at
3.3 liters/day/employee, or 73 liters/month. With
this measure, each employee will save
approximately 880 liters/year. Such amount would
supply 165 homes from government housing
program. A reduction of 30,000 m3 of water/year
is expected after this measure is adopted.
Also, a water and sewage treatment plant is under
construction at Cidade de Deus. A total of
4,000 m3/month of water are expected to be
treated, which will be used in toilet bowls and air
conditioning cooling towers.
Bradesco is studying the possibility to expand the
number of branches with aerators to 612 in 2013.
Better rainwater absorption is considered when
the parking lots of Cidade de Deus are improved,
including the removal of low walls to improve
In line with this matter, the GEA – Gestão de
Energia e Água, a tool for Buildings’ electricity and
water
consumption
analysis,
is
under
implementation. This system provides users with
graphs on monthly expenses and target per
location, aiming at lower costs and consumption.
Bradesco
43
Solid Waste Disposal
a. Paper and Cardboard
In 2009, Bradesco implemented recycling
programs at major administrative centers and is
now considering the possibility of implementing
this type of program in other regions.
Furthermore, the Bank is considering using
methods to assess the quantity of paper
consumed in office paper and forms in order to
reduce the consumption of these materials. From
the implementation of this program to date,
approximately 8,314 metric tons of paper and
cardboard have been recycled.
When requesting printed material and forms
through the Suprimentos On-line website, a
monthly average for requests by users is
established according to the amount used in the
previous year. With this information, requests that
surpass the average are analyzed and the
solicitor will be contacted, with the purpose of
reducing the quantities requested. Given that
expenses are tracked and facilities encouraged to
reduce costs, consumption is consequently
reduced as well.
With this in mind, in 2008 Bradesco implemented
a tool to control printing materials and office
supply expenses on the Suprimentos On-line
website. This allows branches and regional offices
to view requests and balances in the form of
statements of the monthly average of expenses
and to prevent unnecessary costs.
Dispensers and respective consumables (toilet
paper, paper towels and hand soap) used in the
bathrooms of Cidade de Deus, administrative
buildings and Great São Paulo’s branches were
also standardized. Assessments concluded that,
even with the need to install more equipment and
the “population” increase (employees and service
providers) at Cidade de Deus, there was a
decrease in consumption. In addition to the
economic aspects and quality improvement, this
measure contributed to conscious consumption,
with new toilet paper and paper towel liberation
systems that inhibit waste and reduces
consumption.
In continuing this process, our facilities began to
use Forest Stewardship Council (FSC) certified
paper products (toilet paper and paper towel) in
the fourth quarter of 2010, guaranteeing that raw
materials are from a controlled source.
b. Metal, Glass and Plastics
Since 2007, Bradesco has run metal, glass and
plastic recycling programs at Cidade de Deus and
some administrative buildings, in addition to
recycling maintenance materials. This practice
has been encouraged and improved through inhouse campaigns and actions and should be
expanded to other administrative centers, as well
as increasing the quantity of recycled products,
improving the measurement methodology to
obtain data. Since the implementation to date, 184
metric tons of this material was sent for recycling.
The process to centralize management of 50
administrative buildings at Cidade de Deus is in
progress and should allow for better monitoring of
waste material and the ecologically-correct
disposal of this material. Additionally, there was
an increase in the number of maintenance and
service agreements with specific clauses focused
on sustainability, which highlight co-responsibility
for the appropriate disposal thereof. To date, 39
buildings have been centralized.
Biodegradable plastic bags are used on all
Bradesco’s premises. This material decomposes
completely within a short period of time,
minimizing the environmental impact at Cidade de
Deus and administrative buildings. Color-coded
plastic bags corresponding with waste collected
are also used to facilitate the recycling of these
materials.
Disposable plastic cups: In 2012, with the
purpose of preserving the environment and
improving our eco-efficiency actions, the size of
plastic cups was changed from 200 to 180 ml,
through the Suprimentos On-Line website, which
will reduce the consumption of raw material and
the volume of plastic waste.
Taking into account that every year Bradesco
uses approximately 35 million plastic cups,
corresponding to 77 metric tons of plastic, this
reduction avoided the disposal of 10% this volume
in the environment, which is equivalent to
approximately eight metric tons.
Sealing: In 2012, the sealing used in ATMs was
replaced by a smaller one, which represents a
reduction of approximately 16 metric tons/year of
raw material used in the production of this
material.
c. Lighting
Since 2007, light bulbs have been ecologically disposed of at Cidade de Deus and other administrative
buildings. Since the implementation to date, 156,709 light bulbs were sent for recycling.
d. Technological Waste
In 2008, the Organization started to manage technological waste resulting from the maintenance and
replacement of electric and electronic equipment, in order to promote recycling and proper disposal. Since
the implementation of the program, 2,151 metric tons of this type of material have been recycled.
e. Other Waste
At Cidade de Deus, approximately 115,000 m² of
green area is maintained and around 4,300 trees are
cataloged under the replacement and planting
program. In maintaining these areas, swept up dried
leaves and branches are crushed. The crushed
material (nearly 2.5 metric tons/month) is used as
fertilizer and in gardening, contributing to the natural
enrichment of the soil and avoiding disposal in
landfills. Grass clippings are also used as compost.
In continuing with the project, our Alphaville Unit,
with nearly 115,000 m2 of green area, 3,000
cataloged trees and a replanting program, began
to grind material collected on its premises
(approximately 1.4 metric tons/month) for reuse
as compost.
Use of Sustainable Products
a. Recycled Paper Usage Program
This program, based on the certainty that
Bradesco can contribute to the dissemination of
environmental responsibility, has been gradually
implemented throughout the Organization. The
decision to use recycled paper was made after
prolonged negotiations with suppliers, and even if
it does not optimize costs, the most important
consideration is its environmental advantages.
Recycled paper has been intensely used,
including in the production of internal and external
communication material, such as posters,
magazines, circular letters, business cards,
statements distributed to clients and check books.
Nearly 90% of material consumed by the
Organization is now reused.
Even so, in the continuous pursuit of better
practices, a detailed study on different paper
options available on the market was carried out.
With this study, it was possible to perceive the
advantages offered by the white, acid-free paper
with the FSC seal, of one the most renowned
certifications in the world.
Bradesco
45
b. Remanufactured Cartridges
For several years Bradesco has used remanufactured cartridges in printers, aiming to reduce environmental
pollution while reducing costs. This material is provided by the Suprimentos On-line Website.
c. Certified Wood
Our premises are currently equipped with furniture made by companies with FSC certifications, or those that
guarantee that wood used in construction comes from reforested areas. Premises are also supplied with
pencils manufactured with certified wood. The raw material used contributes to the fight against the
exploitation of illegal wood of predatory origin, in addition to minimizing environmental degradation.
d. Biodegradable Cleaning Products
In Cidade de Deus, biodegradable products are
used in cleaning and maintenance services.
Contracted companies are encouraged to use
these products, which will later become a
requirement for consideration in further agreement
renewals.
This measure is part of an improvement program
seeking to standardize biodegradable products,
appropriate dilution according to manufacturer’s
recommendations and the obligation to present
information about chemical products used on the
Organization’s premises.
e. Window shades and carpets
Since 2009, branches and administrative buildings have used products made from recycled materials.
Window shades, for instance, are made with fibers from PET bottles and aluminum scrap, such as: soda
cans, truck beds and plates, among other materials. To date, approximately 8,300 m² of window shades
have been produced. A total of 8,035 m² of carpet made from recycled carpets and other materials were
already installed.
Sustainable Building
A branch in the Perdizes neighborhood, in São
Paulo, was built in compliance with the best
sustainability norms in civil construction. All of the
project’s stages—planning, construction and
branch operation—were based on concepts that
minimize social and environmental impact, such
as pollution prevention, water reuse, energetic
efficiency, recycling and alternative transportation.
The building will apply for certifications that attest
to sustainability criteria, such as LEED Leadership in Energy Environmental Design and
the USGBC - United States Green Building
Council.
Bradesco built the Bradesco Sports and
Education Development Center in the Jardim
Cipava neighborhood in the city of Osasco, São
Paulo, which received the LEED certification in
October 2010.
With this initiative in mind, several concepts for
projects and sustainable materials are being used
in new branches and remodeling.
Human Resources
The Bradesco Organization’s business is founded
on the principle of acknowledging the value of its
staff’s performance and their potential for
achievement.
Our Human Resources management model is
guided by excellence, respect and transparency in
all relations, continued investment in development
and shared knowledge and appreciation of human
beings, without discrimination of any type.
We believe in our capacity to promote sustainable
growth, for our people and by our people.
We offer our employees opportunities for ongoing
professional development in a healthy, safe and
ethical environment with transparent commitments
and goals.
We encourage our employees to overcome their
limits and seek creative solutions in a quest for
self-realization,
customer
satisfaction
and
business expansion.
Bradesco is a Career Bank in which employees
are admitted to entry positions and, through
opportunities for professional growth, are able to
plan their careers and may reach all hierarchical
levels.
This is an important motivator for staff that
stimulates the endless quest for knowledge and
renewal thereof. Moreover, our operations are
continuously expanding throughout the country,
providing new employment opportunities in all of
the Bank’s segments.
Therefore, the professional growth of each
employee is closely tied to their effort and
dedication.
We believe that highly skilled teams with career
opportunities are able to surpass goals and
present excellent results, contributing decisively to
the solidity of the Bradesco brand and the
achievement of its market strategies.
A bank that takes into account the stratification of
Brazilian social structure seen among its
customers and partners has a major commitment
to respecting Brazil's cultural and ethnic diversity.
This is a fundamental part of Bradesco's strategic
vision that ensures significant organizational
performance.
Certification under International Standards
Bradesco is certified under OHSAS 18001:2007,
which establishes a set of procedures used to
measure occupational safety and health
management systems. Initially, the only certified
unit was the Avenida Paulista building, number
1,450, in the city and state of São Paulo, in May
2006.
In December 2007, the certification was extended
to Itapeva building (São Paulo) and, in 2009, to
the CTI – Information Technology Center, located
in Osasco. The certification currently covers over
1.2 thousand employees. The Occupational
Safety and Health Management System –
SGSST, used in the premises certified by OHSAS
18001:2007, is being implemented in the same
premises certified by SA 8000.
We also invest in actions to avoid problems such
as repetitive stress injuries (work related
musculoskeletal disorders), stress, chemical
dependency (alcohol/drugs/tobacco), obesity,
heart disease and sexually transmitted diseases,
including aids, in addition to promoting special
vaccination campaigns.
In 2006 and in line with the concept of
sustainability, an integral part of Bradesco’s
business strategy, the Bank implemented the
Bradesco Social Responsibility Management
System, based on International Rule SA 8000®.
This Rule sets requirements for compliance with
the Bradesco Organization’s Human Resources
Management Policy and seeks to promote the
ongoing improvement of relationships and the
work environment, extending to the commitment
to respect human, children’s rights and
fundamental labor rights among its suppliers.
Bradesco
47
Social Responsibility Requirements – SA 8000®:2008 Standard
1. Child Labor
5. Discrimination
2. Forced and Compulsory Labor
6. Disciplinary Practices
3. Occupational Health and Safety
7. Working Hours
4. Freedom of Association
Bargaining Rights
and
Collective
In the first half of 2007, Banco Bradesco received
the SA 8000®:2001 certification, becoming the first
financial institution in the Americas to receive the
certification within specific scopes. Between 2007
and 2010, Bradesco was certified in the
management of human resources that operate in
business areas and related companies in the
building located at Avenida Paulista, 1,450, in the
city and state of São Paulo, our administrative
headquarters in Cidade de Deus, in the city of
Osasco in the State of São Paulo (which is
currently the location of offices for more than 15
buildings), call center areas located in the states
of São Paulo and Minas Gerais, the
Administrative Centers in Alphaville, São Paulo,
and the Nova Central building located in São
Paulo, comprising a total of nearly 22.5 thousand
employees and 3.5 thousand service providers.
8. Compensation
9. Management System
In 2011, 14 administrative buildings of DSC
distributed nationwide, the Campinas (state of
São Paulo) administrative building, the Insurance
Group at Avenida Paulista (state of São Paulo),
1,415 and branches in the city of Osasco and
near cities, in the State of São Paulo, covering
approximately 4,000 employees, were certified.
In 2012, our Brasília Administrative Center
(Federal District), Grupo Segurador Barão de
Itapagipe (state of Rio de Janeiro), Bradesco
Financiamentos Alameda Santos (state of São
Paulo), Scopus Mutinga and Domingos S. Anjos
(state of São Paulo) and 307 branches in São
Paulo and Greater São Paulo were recommended
to SA8000 certification in May 2013, covering
nearly 11,700 more employees.
Currently, we have 38,000 employees and 9,000
service providers covered by SA8000 certification.
The Best Place to Work
We share with all of the Organization’s
employees, our satisfaction and commitment to
being included in indexes based on the quality of
relations and quality of the labor environment.
In 2013, nearly 6,700 employees at all company
levels, within all company sectors and
departments, volunteered their time to contribute
to workplace satisfaction research by responding
to surveys and participating in interviews. They
assessed items such as the work environment,
benefits,
compensation,
professional
development, ethics, civic values and corporate
social responsibility.
Transparency, respect and trust ensure a
motivating and challenging work environment. In
recent years, our positive ranking in various
indexes has served as proof of our commitment to
these ideals.
In 2013, the Company was listed for the fifth year
in Guia Você S/A - As Melhores Empresas para
Você Trabalhar (Você S/A Guide – The Best
Companies to Work for), the best ranked bank in
the list, for excellence in people management,
based on valuing staff and creating opportunities
for professional growth. In addition to being a part
of this select group, we have been recognized for
four years as one of the 50 Best Companies for
Women to Work For.
Guia Você S/A is considered the best and most
comprehensive
study
on
organizational
environments in Brazil and, since 2006, has
presented an index of workplace happiness in
which Bradesco is frequently highlighted for
providing its employees with a positive corporate
environment and promoting the well-being of its
staff.
In 2013 Bradesco was once again chosen as one
of 100 Best Companies to Work for in Brazil (a
survey published in Época magazine and
prepared by the GTPW - Great Place To Work
Institute), ranking 16th among Large Companies.
Bradesco also won the “The Largest among the
Best Companies to Work for in Brazil,” award, an
exclusive publication by the O Estado de S. Paulo
newspaper based on the annual survey by
GTPW.
Bradesco was listed for three time as one of the
20 Best Companies in Human Resources
Practices by Melhor magazine, and for four
consecutive times as a part of the Best
Companies for Executives to Work For ranking
from Época Negócios magazine, which presents
companies in which the executive group reports
feeling the most satisfaction at work.
For the ninth consecutive year, we stood out at
the Top Companies in Terms of People
Management survey, conducted by the Valor
Econômico newspaper, as the first bank to be
included on the list and, in 2012, we were the only
bank in the ranking.
In 2013, Bradesco was listed for the third
consecutive year in the survey “As Melhores
Empresas para Começar a Carreira” (“The Best
Companies to Begin a Career”) of Você S/A
Guide - Exame magazine. The survey was
conducted among people from 18 to 26 years of
age, for the third time worldwide.
We were recognized as one of the “Best
Companies to Work for in Latin America – 2013,”
in the Companies with more than 500 Employees
category, according to survey conducted by
GPTW, including companies from 20 countries.
Bradesco was the only Brazilian bank in the
ranking.
the category Full, granted by the government of
the State of São Paulo.
We were elected as one of the “Most Admired
Companies by HRs in 2013" in surveys conducted
by Gestão RH magazine, and for the seventh
consecutive year, we were part of the 100 Best
Companies in the Organizational Human
Development Index (IDHO) and stood out for
Corporate Governance. We also featured the
survey ranking of the “50 Best Companies in
Corporate Citizenship.”
We were recognized, for the third consecutive
year, as one of the 150 Best Companies in
Personnel Management Practices and we
featured the ranking of Psychologically Healthy
Work Places, standing out in the Employee
Commitment and Communication categories,
promoted by Gestão RH magazine.
This public recognition honors organizations that
develop programs, projects and actions to
promote the value of diversity in their work
environments and areas of operation.
These results are an acknowledgement of our
commitment, not only to our clients, but also to
our employees.
By enhancing talent through professional training,
encouraging continued education and maintaining
a fair and dynamic workplace structure, we seek
to offer conditions so that each worker may grow
and build a solid career based on our policy of
workplace interaction guided by respect and
appreciation.
For three consecutive years, the Bank was
recognized with the São Paulo Diversity Seal in
Human Resources Management Policy of Bradesco Organization
Bradesco reaffirms its commitment to employees
by formalizing guidelines for the management and
development of human resources, doing so
through the Bradesco Organization’s Human
Resources Management Policy, the basic tenants
of which are:
1. To comply with all demands, regulatory rules
and legal conventions for work environments
and labor relations applicable to our activities;
2. To assume a public commitment to defending
and protecting human rights, the rights of
children and adolescents and fundamental
Bradesco
49
labor rights, in accordance with national and
international principles, standards and treaties;
3. To respect human diversity and the dignity of
human beings, preserving their individuality
and privacy and not accepting discriminatory
practices of any nature, whether in the
workplace or in any other relations with the
internal or external public;
4. To ensure good relationships among the
Organization’s professionals, maintaining a
safe and healthy working environment and
promoting the conditions necessary for
elevated
levels
of
performance
and
productivity;
5. To contribute to the improvement of
employees' quality of life, offering conditions to
balance work, health and family;
6. To encourage our employees to push their
limits and stimulate their creativity so that they
actively seek solutions, aiming for selfaccomplishment, client satisfaction and
business expansion;
7. To promote the constant development and
improvement of our employees’ technical and
behavioral potential and provide them with
mechanisms that allow them to manage their
personal and professional development plan,
in
order
to
ensure
the
continuous
enhancement of management processes;
8. To make opportunities for professional growth
a priority, by permanently developing and
investing in internal skills through appreciation
and respect for knowledge and professional
skills developed throughout employees’
careers.
In-house Communication
We invest heavily in our in-house communication,
so that employees may effectively participate in
the Organization’s strategy.
Simultaneously and from any location in the
country, Bradesco’s employees receive vital
information via notices, rules, CEO blog, e-mails
from marketing department, the Sempre em Dia
newsletter, Interação magazine, clip mail, digital
panel, corporate intranet, Bradesco TV and
meetings with the Board of Executive Officers.
We use several types of communication means to
inform, align, share and celebrate Organization’s
achievements, so that employees can be proud to
serve the company.
The institutional policies, guidelines and
procedures are made available through a
normative system.
Produced in accordance with the highest
standards of quality, the video editions of
Bradesco TV provide institutional messages and
technical guidance.
Created in 1990, TV
Bradesco is one of the country’s oldest corporate
television projects.
Annual goals and organizational strategies are
disclosed at meetings with the CEO, in which the
Organization's officers, regional, branch and
department managers all participate and later
pass information on to their respective teams.
In order to ensure speed and transparency in
communication between the Company, staff,
suppliers and other stakeholders, the Bank
created Alô RH, a communication channel to
clarify any doubts about the rules, legislation,
policies, benefits and practices of the Human
Resources department, in addition to receiving
suggestions, complaints and claims, with an
option of non-identification, guaranteeing strict
anonymity.
Between January and September 2013, Alô RH
recorded 85.3 thousand calls.
The facilities certified with the SA8000 standard
also possess suggestion boxes and employee
representatives for the same purpose. On a
weekly basis, an internal HR committee gathers to
discuss concerns and suggestions in order to
decide on measures to be taken. Each quarter, a
consolidated report of cases related to ethical
issues is prepared and presented to the Ethical
Conduct
Committee,
which
evaluates
embezzlement cases and measures taken.
Additionally, the performance of Bradesco’s Social
Responsibility Management System (SGRS) is
periodically
reported
to
the
Executive
Sustainability Committees.
The Human Resources Department manages a
Union Relations area as a part of its functional
structure, seeking to maintain a permanent
channel for interaction and dialog with union
representatives nationwide, receiving complaints,
clarifying doubts, and promoting a relationship
based on accessibility, speed and proactive
responses between the parties involved.
Personnel Management
We rely on a personnel management team with
the goal of mapping the Company’s human
capital. This process is based on detailed analysis
through specific methods, knowledge of skills and
identification of room for improvement, which is
accomplished through individual or team
qualification and specific training.
talents and obtaining improved short, medium and
long-term results.
Based on this knowledge, leaders and employees
share actions focused on improving their
individual and team performance, providing
feedback, in addition to definition of actions that
lead to professional improvement, retaining
Since 2003, 130,300 processes with employees
have been mapped and have received feedback.
The Company plans to cover all employees by
2014.
Skill management aids in maintaining constant
follow-up, preparation and execution of individual
development plans that motivate and guide new
challenges.
Respect for Diversity – Social Inclusion
The guarantee of a diverse work environment
accelerates the personal and professional growth
of employees and increases their capacity to
better understand and serve their customers.
Bradesco respects the diversity and dignity of
human beings by preserving their individuality and
privacy, not admitting discriminatory practices of
any kind, whether in the workplace or in any of the
Company’s relationships with its internal and
external public.
The appreciation of diversity is incorporated into
the
Organization’s
Human
Resources
Management Policy, which guides employee
relations in accordance with the principles of the
Global Compact, in addition to a number of other
international human rights regulations.
Bradesco’s success is based on teamwork, in
which each employee contributes so that the
Organization can constantly innovate and
modernize through embracing all possibilities.
This is an ever present value in its daily
operations, achieved by amplifying its client base,
geographic reach and staff in the most diverse
locations.
Bradesco has gone far beyond merely selling
products and services. The Bank seeks to
become more familiar with many different social
groups, providing services that meet their needs
and work for the sustainable development of the
country.
To effectively contribute to improving the
Company’s relations with its diverse public, as
well
as
maintaining
balanced
internal
demographics - both in admission and retention of
talent - Bradesco created the Diversity
Appreciation Work Group, composed of
representatives of different areas that discussed
actions needed to achieve these results.
In 2012, we launched Treinet with the topic
Diversity, available to all Organization’s
employees.
Believing in people, understanding and welcoming
differences are pioneering values present
throughout Bradesco's history, making it a bank
that constantly works towards becoming an agent
for development.
This issue is also broadly supported by the Code
of Ethics and the Corporate Sustainability Policy.
Bradesco
51
Ethnic Groups
We ended the third quarter of 2013 with 24,144
employees of African descent, 11,834 of whom
held leadership positions.
Since 2005, the Bank has been a partner of
Universidade da Cidadania Zumbi dos Palmares
(Unipalmares) through a professional qualification
program for hiring interns to work in important
business areas within the Bank. Unipalmares'
mission is to promote the inclusion of citizens of
African descent in higher education in Brazil,
doing so through the NGO Afrobrás.
The two-year program is divided into various
modules and relies on a partnership with
renowned institutions such as FGV, USP, FIPE,
Fipecafi and FIA.
Students work in technical and business areas of
the Bank and are trained to improve themselves
as citizens and qualified professionals ready for
the labor market.
The program, which began with 30 interns, has
been expanded and currently employs 45
students.
It is important to emphasize that after the training
program ends, and if opportunities arise, the
Organization rewards interns who showed interest
and received positive feedback by asking them to
join the Bradesco Organization as employees.
Inclusion Policy for Disabled
Bradesco was one of the banks to sponsor the
Profession Qualification Program of the Brazilian
Bank Federation (Febraban) in 2003 and 2004,
which trained professionals with disabilities to hold
positions in the labor market.
Aiming to hire and retain people with disabilities,
Bradesco has established partnerships with
specialized entities focused on the inclusion of
these professionals, providing training and
creating job opportunities within the Organization.
Since 2007, through a partnership with a
specialized consulting firm, we have been
developing and implementing the Bradesco
Inclusion Program for the Disabled, the primary
objective of which is to contribute to the
solidification of an inclusive organizational culture.
The Organization’s call center has a specific area
composed of visual impaired employees, who
operate in active service and provide full
performance of activities.
Currently, Bradesco employs 2,160 people with
disabilities.
On Bradesco’s website, under the “Career
Opportunities" link, the company offers an
exclusive channel to receive résumés from the
disabled.
Due to the importance of the issue, Bradesco
created a permanent work group focused on
issues involving accessibility. One of the actions
implemented by the group was the preparation of
a video training module on the subject for the
Company's entire staff.
To improve relations with the disabled, the Bank
distributed the “Social Inclusion – Bradesco and
the Inclusion of the Disabled” brochure to all
members of its staff in 2008 (for more information
on this brochure, please visit our Social and
Environmental
Responsibility
website
www.bancodoplaneta.com.br).
In February 2009, Bradesco - in a partnership with
Febraban – hired over 130 people with disabilities
through the Program for Professional Qualification
and Inclusion of the Disabled in the Banking
Sector. This is the first job opportunity for many
employees, who will also be offered access to
educational and professional development.
Of the total number of employees hired, 89 will
attend School Upgrading (for those who finished
high school) for three months, and all others will
attend High School Equivalence courses (for
those who never completed their high school
education) for twelve months. In March 2010, all
employees
received
banking
segment
qualification, which was concluded by June 2010.
In 2012, we concluded the program’s second
group, which was peculiar for hiring people with
intellectual disabilities. In May 2013, the program
was expanded to Belo Horizonte, in the state of
Minas Gerais, for the hiring of ten people with
disabilities.
At the end of 2010, we also established the
Bradesco Training Program for the Disabled in a
partnership with Fundação Bradesco in order to
offer education and open up the labor market for
the disabled. A total of 54 people with disabilities
participated in the Program and, currently, 40 are
in training. The advantage of studying at
Fundação Bradesco is that the participants
receive an Administration Technician diploma
upon conclusion of the 12-month course.
Opportunities for Women
In September 2013, Bradesco’s staff included
50,155 women, equivalent to over 49% of all
employees. Out of this number, 27,575 hold
leadership positions, including positions on the
Board of Directors and the Board of Executive
Officers.
In the Prime segment, 74% of all staff members
are female.
Internship Program
In order to provide professional development
opportunities, Bradesco offers an internship
program in all operational and business areas,
allowing students to further their academic
education through practical application, preparing
them to work within the Organization or on the job
market. Currently, the program benefits 955
students, several of whom were hired by the
Organization.
Trainee Programs
Fundação Bradesco’s information technology
students have the opportunity to begin their
professional careers as employees in the
Organization’s
Systems
Development
Department. To do so, students are placed in a
structured program addressing technical and
behavioral approaches, aided by theoretical
experience in the classroom and practical
experience within the department. All students
approved during the selection process are
subsequently hired.
Apprentice Program
The Apprentice Program was implemented by the
Bradesco Organization in 2004 and is conducted
in partnership with Fundação Bradesco and other
qualified entities, encompassing administrative
centers and branches throughout the country.
The program seeks to hire adolescents and young
adults from the ages of 16 to 21 and eleven
months to provide them with personal and
professional development.
We ended the third quarter of 2013 with 1,646
apprentices,
totaling
7,137
youngsters
participating in the program.
Bradesco
53
Occupational Health and Safety
Bradesco is a Company that develops programs
in health, disease prevention and safety to
optimize workplace conditions.
Occupational health and safety are addressed in
two sections of the Organization’s Human
Resources Management Policy:
−
−
To ensure good relations among all the
Organization’s professionals, maintaining a
safe and healthy working environment and
promoting conditions necessary for optimum
levels of performance and productivity; and
To contribute to the improvement of the
quality of life among our employees,
promoting a balance between work, health
and family.
We offer our employees a more than adequate
work environment with conditions for complete
physical, mental and emotional well-being.
The Company invests in programs and methods
that allow for the mapping and identification of the
causes of work-related symptoms and diseases,
seeking to promote health and disease prevention
on a wide scale.
Issues addressed include repetitive stress injuries,
chemical dependency (alcohol, drugs, and
tobacco), obesity, cardiovascular diseases and
sexually transmitted diseases, including aids,
among others. Campaigns are conducted monthly
through Interação Magazine and during Internal
Occupational Accident Prevention Week (Semana
Interna de Prevenção de Acidentes do Trabalho Sipat).
From the very moment they are hired, Bradesco
employees receive information and orientation on
behavior and conduct necessary to stay healthy
and improve quality of life.
Bradesco is an active member of the National
Corporate Council for the Prevention of HIV/aids
(CEN), which strives to prevent AIDS and assists
in the fight against the epidemic within the
workplace, disseminating information about safe
methods to prevent infection by the HIV virus to a
considerable portion of workers, their family
members and the community as a whole.
Another important issue is the quest for balance
between
the
employee’s
personal
and
professional lives.
The Company is always
concerned with its employees' work hours, not
allowing them to surpass their contracted hours
and ensuring that they are able to fulfill their
personal commitments and have time for leisure
activities.
In order to offer an appropriate environment and
extra emotional support to employees, the Bank
created a relaxation room in its call center in the
Santa Cecília building in the city of São Paulo.
The infrastructure of the room is completely
different from that of the other environments in the
Organization, where employees find comfort and
materials that help them relax and soften the
impact of day-to-day activities, both inside and
outside of the call center. The room is available to
everyone who may possibly go through
psychologically or emotionally taxing situations.
The Bradesco Occupational Safety and Health
Management System reiterates its commitment to
the safety and health of employees, by adopting
programs for ergonomic management and
awareness of the importance of both in the
workplace.
Benefits
Our management model is grounded in our belief
in people. We recognize people’s performance
and their potential for accomplishment as the
foundation of Bradesco Organization's business.
We know that in order to perform better, people
need to have prospects and confidence in the
future, their basic needs must be met and their
families' well-being guaranteed. For this reason,
we have put together a benefit package which,
going well beyond legal requirements, provides for
our employees’ and their families’ safety and
comfort by fulfilling their basic needs and offering
professional development and special loan
conditions for acquiring goods and property.
This management strategy contributes to a
healthier, more productive work environment
driven by employee participation, resulting in
excellent performance and better results.
The special benefits we provide to our employees
are a part of the Organization’s talent attraction
and retention factors and contribute to Banco
Bradesco’s recognition as one of the best
companies to work for in Brazil.
Health and Dental Insurance
Our employees and their dependents have access
to health and dental care plans with premiums
fully paid by the Bank.
Health
insurance
includes
non-traditional
treatments, such as dialysis, organ transplants,
acupuncture, homeopathy, myopia correction,
GPR, heart valve replacement, physiotherapy and
aids treatment (with reimbursement of expenses
for prescription aids drugs).
The dental plan includes preventive and surgical
treatment, oral rehabilitation, pediatric dentistry,
endodontics, periodontology and prosthodontics.
Implants are offered at lower-than-market costs
through agreements.
Between January and September 2013, there
were 3,761,016 medical and hospital visits and
312,721 dental appointments.
Pension Plan
Bradesco provides all of its employees with a
pension plan, in which the Organization
contributes 50% of all monthly installments,
including the Christmas bonus.
The plan guarantees coverage to the retiree, the
retiree’s widow or widower and their children
under the age of 21, or up to the age of 24 if the
children are in college.
Group Life, Personal Accident Insurance and Funeral Assistance
All Bradesco employees have access to group life and personal accident insurance and funeral assistance
with subsidized costs. Employees retired within INSS who were laid off without justification are offered the
option to remain on the policy, with subsidized costs.
Social Services and Psychological Assistance
Bradesco employees and their dependents are
provided with social services and psychological
assistance in situations of need and emergency.
events and emotional disorders. The initiative
shows Bradesco’s concern with its employees’
well-being when facing personal problems.
Services are offered in the most diverse of
situations: medical treatments, accidents, death in
the family, release of special loans, traumatic
Up to September 2013, nearly 12,400 people
were provided with social and psychological
assistance.
0800 Viva Bem
In 2010, in order to aid in providing social and
psychological support to employees and their
dependents, Bradesco opened up a new service
channel. Through an independent company made
up of specialized professionals, 0800 Viva Bem
(1-800-Live-Well) offers assistance in private,
professional, family and emotional issues, 24
hours a day, seven days a week, through free,
totally confidential calls.
We ended the third quarter of 2013 with a total of
1,855 instances of service in 589 localities.
Bradesco
55
Snack Supply
Bradesco employees receive snacks, free of charge, every business day.
Between January and September 2013, R$42.2 million were invested to provide 26.5 million snacks.
Medicine
In the states of São Paulo, Rio de Janeiro, Santa Catarina and Rio Grande do Sul, Bradesco Saúde
maintains agreements with large drugstore chains for the purchase of medicine at lower prices.
Influenza Vaccination
Bradesco conducts an annual influenza vaccination campaign, offering the vaccination free of charge to all
its employees and at subsidized prices to their dependents. During the 2013 campaign, employees were
provided with vaccinations against the flu and the H1N1 virus, and a total of 58,647 vaccines were
administered, at the cost of R$2.1 million.
Leisure Activities
In Cidade de Deus, in the city of Osasco, Bradesco has an area with swimming pools, a track, soccer field,
basketball, volleyball, soccer, tennis and squash courts for employees and their dependents to take part in
leisure and recreation activities.
Up to September 2013, the facilities were accessed 62,700 times.
Social Loan
Bradesco offers financial assistance to its employees, granting loans with subsidized fees for emergencies,
educational expenses, the acquisition of orthopedic apparati, glasses, funerals, psychologists, psychiatrists
and speech therapists, among others.
Lines of Credit
Bradesco offers loans to its employees with
special fees for the acquisition of:
• Overdraft Facilities;
• Personal loans - online, performing loan, with
guarantee of vehicles and properties;
• Real Estate Loans;
• CDC – vehicles, motorcycles, MBA/Post
graduate degrees, or other goods and
services;
• Leasing of vehicles and other goods;
• Advances on income tax returns; and
• Christmas Bonus advance.
It is important to stress that first kin relatives
(parents and children) of the Organization’s
employees can take advantage of the same
benefits when the following operations are
contracted:
•
•
•
Real Estate Loans;
CDC – vehicles;
Leasing – vehicles.
Social-Environmental Responsibility
Online Shopping Channel
product or service suppliers. Bradesco also has
partnerships with certain companies to offer
employees special prices and payment options.
The ShopFácil Funcionário is an exclusive online
shopping channel that offers benefits to Bradesco
Organization employees.
It is a special shopping channel, with exclusive
discounts through direct agreements with several
Other Benefits
Other benefits provided for by Law and the
Collective Bargaining Agreements by Bank
Employees:
Transportation voucher
−
Meal voucher
Food voucher
Maternity/paternity/wedding/grievance leave
Funeral assistance
Day care/baby sitter assistance
−
−
−
−
−
Human Resources – September 2013
On September 30, 2013, Bradesco, including its subsidiaries, had 101,410 employees.
The following table presents the number of employees in the following periods:
Decem ber
2005
2006
2007
2008
Septem ber
2009
2010
2011
2012
2013
Banco Bradesco
61,347
63,163
65,050
69,411
68,962
75,375
86,263
85,777
Subsidiaries
12,534
13,577
17,054
17,211
16,110
19,873
18,149
17,608
84,429
16,981
Subtotal Bradesco
73,881
76,740
82,104
86,622
85,072
95,248
104,412
103,385
101,410
Am ex Brasil
-
442
-
-
-
-
-
-
Subsidiaries
-
2,124
-
-
-
-
-
-
Subtotal Amex
-
2,566
-
-
-
-
-
-
Banco BMC
-
-
669
-
-
-
-
73,881
79,306
82,773
86,622
85,072
95,248
104,412
Total
103,385
101,410
Note: In 2012, Banco BERJ and IBI México were merged into the Organization.
Below, we highlight some of Bradesco’s human capital indicators in September 2013:
Gender
Age
Younger than 30
Length of Service in the
Group
Educational
Background
55% Less than 5 years
50% High School
Type of Position
9%
Male
51% From 31 to 40 years
15% University
77% Non-commissioned
43%
Female
14% Post-graduation
14% Commissioned
57%
Older than 50
6% Over 20 years
21% X
X
Bradesco
57
Personnel Expenses
In the first nine months of 2013, personnel
expenses totaled R$9,577 million, including
expenses with salaries, charges, benefits,
training, employee profit sharing and other
items.
The following tables present the percentage of
each item described above in Bradesco’s overall
personnel expenses and the percentage of
these expenses by business segment in the
nine months of 2013 and 2012:
Year - %
Personnel Expenses Breakdow n
2012
Salaries
Benefits
Charges
Employee Profit Sharing
Training
Provision for Labor Claims
Total
Personnel Expenses by Business Segm ent
Financial
Insurance
Other
Total
2013
46.7
20.3
17.7
8.7
1.1
5.5
100
46.5
20.8
17.6
8.3
0.8
6.0
100.0
Year - %
2012
2013
86.1
8.4
5.5
100.0
86.4
8.3
5.3
100.0
Corporate Education
Corporate
Education
at
the
Bradesco
Organization, offered to all employees from
several operating areas and segments, is based
on corporate strategies towards efficiency, growth
and sustainable results.
Accordingly, following the market trends,
technological evolution and learning methodology
improvements, we have developed over the past
two years a project to turn the Organization’s
training structure into Bradesco Corporate
University (UNIBRAD), which was officially
instituted on May 13, 2013.
It is a competence-based qualification system,
which will stimulate and develop employees’
critical competences for the feasibility of business
strategies, providing an active learning process
linked to the Organization’s goals, targets and
values.
UNIBRAD comprises nine schools focused on the
corporate strategies linked to the following
competences: Citizenship and Sustainability,
Operational Excellence, People, Organizational
Identity, Business Intelligence, Leadership,
Business,
Customer
Relationship
and
Operational Security and Solution.
The focus on skill development enables the
improvement of professional aspects and
individual potentialities, through an integrated
approach.
The application of the concept of supporting
performance seeks to provide employees with
information as efficiently as possible to be aligned
with their realities and needs. We prioritize
information which effectively supports teams in
the execution of business strategies, highlighting
the quality of services rendered and relationships
with customers.
Thanks to its economic growth, Brazil has been
standing out in the global market by fostering
social mobility and increasing consumption and
credit. As a result, professionals must be well
prepared to meet customers’ demands and
needs in terms of stimulation to production,
financial inclusion and responsible credit. The
Corporate Education programs follow the market
and economy growth, aiming to ensure that
Bradesco always supports Brazilian people
reaffirms every day its commitment to the
community and country’s development.
Given Bradesco’s position as a career bank,
continuous and progressive investment in
education is essential to broaden knowledge and
improve professional skills, enabling employees
to develop as professionals and face new
challenges.
Our training programs offer a multidisciplinary
approach, integrating technical, technological and
operational knowledge, skills and abilities,
according to market innovations and demands.
Educational solutions are developed either by an
internal specialized team or in partnership with
renowned
consultancies
and
educational
institutions. Also, employees participate in
courses, seminars and academic programs.
Knowledge management also includes the
dissemination of corporate values, the increase of
behavioral competencies and the promotion of a
favorable work environment for the development
of employee potential. Many of our programs
promote the development of leadership skills and
reinforce the values of ethical, social and
environmental responsibility. By aligning training
strategies
with
personnel
management
processes, the Organization is able to focus on
priorities regarding employees’ skills and needs.
UNIBRAD constantly improves educational
practices, means and resources, advancing
hand-in-hand with technological innovations and
access to digital media. In addition to in-house
courses, distance education through television
programs and case studies, we use the elearning courses, video training and leaflets to
promote complementary programs, in addition to
stimulating collaborative knowledge building.
The Development and Management of the
Training of Human Capital at the Bradesco
Organization is part of the Quality Management
System and is certified under NBR ISO
9001:2008. Continuous certification renovation
through external audits by Fundação Vanzolini
confirms the quality of the Organization’s
educational corporate programs.
In 2013, we expect to invest in training and
development around R$127 million. From
January to September 2013, investments totaled
R$66.6 million. Significant investments are made
in qualification, clearly proving Bradesco’s
commitment to the development and qualification
of its employees.
The main actions conducted from January to
September 2013 are highlighted below:
In-house courses
We provided branch network’s employees with
training programs that combine know-how and
competencies associated with the management
and administrative functions, including: “Training
of Assistant Managers for Individual and
Corporate Customers,” which focuses on the
technical knowledge for the formalization and
start-up of processes; “Business Preparation –
Managers
for
Individual
and
Corporate
Customer;” “Credit in Retail Segment for
Corporate Account Managers,” whose content
was developed in partnership with SEBRAE – the
Brazilian Service of Support for Micro and Small
Enterprises, focused on SMEs; “Business in
Individual and Corporate Credit;” “Stock Market
aimed to Branch Managers;” “Business for PAB
(Banking Service Points);” and “Training of PA
(Service Points) Managers and PA Investment
and Credit Business,” covering technical,
behavioral and commercial aspects that can
improve the management of customer portfolios,
with better relations and results.
It is worth pointing out the following programs to
branch
network’s
employees:
Credit
Formalization and Development of Leadership
and Operational Capacities, focusing on human
relations, administration, and risk and process
management,
Leadership
and
Technical
Refreshing Training for First-time Managers and
Strategic Planning, which aim to improve
commercial and strategic knowledge, as well as
their coaching skills, Guide to Results, developed
to the fourth-time Branch Managers, aims at
improving follow-up results strategies and
processes, Stock Market, Exchange and Foreign
Trade, and the MBA in Banking Business.
Bradesco
59
In partnership with the Industrial Marketing
School - EMI, Bradesco continued with the
EVOLUIR program, which is aimed to Corporate
Account Holders’ Managers, so that they can
deepen
the
relationship
with
corporate
customers, providing the support necessary for
them to succeed in their markets.
For the Prime segment, we point out the following
programs: Leadership and Technical Refreshing
Training for First-time Managers, and MBA in
Banking Business. Also, the following courses are
available:
Managerial Development; Credit
Products;
Shares
and
Capital
Markets;
Agribusiness–Technical
and
Commercial
Analysis; Financial and Business Advisory; and
Investment Business, all targeting Relationship
Managers, covering technical, commercial and
operational aspects, in addition to strengthening
the segment’s overview. Still in the Prime
segment, we provided training for Assistant
Managers.
A total of 5,641 participations were recorded in
distance education courses through television
programs from January to September 2013, with
highlight to the training “Preparation for Business
- Individual and Corporate Customers" and CPA
10 course (Certification in Investment Products).
All training programs for the branch network, as a
rule of thumb, highlight aspects that reinforce the
importance of ethics and service quality.
For the Corporate and Middle Market segments,
we have also continued the training program for
Assistant Managers. For the Senior Managers,
we invested in technical and behavior skills
related to Trading, in addition to MBA – Executive
in Corporate/Business Transactions. We also
continued with the two Credit Analysis modules
aimed to the employees of these segments.
In partnership with HSM Educação, we
maintained to these segments the Advanced
Strategic Negotiation program, addressed to
Regional Managers and Superintendents,
focused on negotiation strategies.
We also developed tailor-made programs to meet
the Affiliates Department’s specific needs, such
as the following:
In order to align operating strategies and
streamline resources, we continued a number of
training and development programs, involving
several Organization areas. An example is the
12-month duration Applied Mathematics and
Statistics Training Program, with focus on deep
study of statistical analysis applied to banking
management and risk models, concluded in July
2013. This training was provided to the following
areas: Telebanco, Cards, Internal Controls and
Compliance, Integrated Risk Control, Consortia,
Loan, Operational Control, Bradesco Asset
Management and Human Resources.
The 12-month duration Leader Development
Program was created for Bradesco Cartões
Tempo Serviços and Bradescard professionals, in
order to develop skills towards entrepreneurship,
leadership and planning in line with corporate
objectives, considering Cards’ operation area
important aspects: cost reduction, operating
efficiency and increase in value delivered to
customer.
Considering the particularities and mission of the
Bradesco Dia & Noite Department, many
employees – after working in customer service
(Telebanco) – find a number of opportunities for
professional growth in other areas within the
Bradesco Organization, especially in the branch
network.
These
opportunities
reinforce
Bradesco’s career plan and propagate the
importance of quality at our service points. These
employees participate in preparatory courses
before being transferred, so that they can take
the Certification in Investment Products
examination and start working at the branches
with CPA 10 certification.
Also, for Bradesco Dia & Noite Department, we
continued the MBA in Banking Business, whose
aim is to prepare and develop more efficient
Supervisors and Managers to their teams. In
addition to these initiatives, we continued the
Supervisor
Qualification
Program,
whose
objective is to prepare these professionals to
develop their teams and improve customer
perception about the service provided.
For the employees of the International and
Exchange Department, we offered the workshop
Prevention of Money Laundering in Exchange
Transactions, in which employees working at the
Prime and Retail Segments’ Branches were also
present.
throughout Brazil, to strengthen the role of the
professionals involved in the business.
At Bradesco Financiamentos, we continued the
Leader Development Program, enabling the
improvement of behavioral skills, such as
entrepreneurship, leadership and strategic
planning, aligned with the Company’s strategic
objectives.
In addition to the integration meeting, the Scopus
Generation Program is currently in progress, with
the purpose of establishing a culture to exchange
best practices in the area, raising employees’
awareness on operation gains in an informationexchange model and providing productivity gain
in the development of new solutions.
For Bradesco Seguros e Previdência, we
continued the training conducted by UniverSeg
(the Insurance Knowledge Universe), with
highlight to the following programs: Leader
Development; - In-Company MBA – Business
Management focused on Insurance; Customer
Relation Center Leader Development: Trading,
Customer Relation Center Management and
Leadership Targeting Results Modules; National
Meeting of Business Branch Managers/ABS;
Product Manager Qualification and Bradesco
Expresso – PA Supervisor Qualification.
For Scopus Tecnologia, we conducted a meeting
to integrate regional units and services
UNIBRAD has qualified professionals involved in
the System Architecture, an extensive project that
aims
to gradually
implement
integrated
technology elements (such as infrastructure, data
communication network and application systems),
which will provide more flexibility and safety in
business
transactions.
Accordingly,
it
implemented the System Architecture –
Collection Negotiation program, which is
expected to train approximately 9,000 employees.
Between January and September 2013, over
139,000 people participated in several in-house
training events offered to the Organization’s
employees.
Certification in Investment Products
Preparatory courses for ANBIMA Certification are
specifically designed for employees who need to
obtain the certification. The development of a
program begins with a self-study period, in which
leaflets and mock exams are made available,
which is concluded after an in-house activity.
From January to September
professionals were certified.
2013,
4,146
Since the process began in 2002, over 50,000
professionals from the branch network and
premises have been certified.
E-Learning – TreiNet
TreiNet is the name given by Bradesco to its
distance-learning courses, which have gained a
growing number of participants because they are
able to reach any employee interested in taking a
course, covering all the country’s regions.
Furthermore, this media provides students’ with
autonomy, easy content upgrade, self-study
material and assessments.
Since its debut in 2000, TreiNet has trained over
9 million students. These figures are proof of
Bradesco's effort to foster a distance-learning
culture within the Organization, in particular by
informing employees about new courses and
providing easy-to-enroll tools. We currently have
230 active courses.
These characteristics ensure that all Bradesco
employees have an opportunity for continued
improvement, increasing their chances of career
development.
Between January and September 2013, about
635,349 employees attended e-learning courses.
Bradesco
61
Leaflets and Video Training
In addition to e-learning tools, UNIBRAD also
utilizes two other distance-training methods:
leaflets and video training. The media used is
determined by the target-public in question, the
content to be developed, coverage and the need
for portability. Between January and September
2013, 133,650 people participated in training
through leaflets and 105,798 through video
training.
Partnerships with Universities and Colleges
To further the training of its employees, Bradesco
operates through a number of partnerships with
educational institutions such as FIA, FIPE,
LARC/USP Fipecafi, FGV, FDC, IESE, Insper,
etc. Bradesco’s employees have obtained MBAs,
specializations, post-graduate and master
degrees, which are important to maintaining the
quality of information provided and for staff
qualification to be in line with the most modern
management practices.
Customized MBAs
Bradesco has also invested in customized MBA
courses, in partnership with institutions such as
FGV (MBA in Banking Business), FIAP (MBA in
Information Security Management), FIPECAFI
(MBA in Internal Controls and Compliance and
MBA Controller), FIA (MBA in Business and IT
Management) and Insper (Executive MBA in
Business and Executive MBA in Finance).
Executive Coaching Program
The Executive Coaching Program seeks goals
and competencies that will be the focus of
improvement for the Executives. This is an
interactive and individual process that allows
professionals to reach a high level of
performance,
overcoming
challenges
and
transforming adversities into opportunities. The
program contributes to the process of change,
channels potential and maximizes performance.
Advanced Development Program (PDA)
The
program
focuses
on
personalized
professional training, proof of the importance
given to the qualification of the team as the
differential that will help the Organization achieve
strategic market movements, brand solidity and
continued success.
The program works to strengthen aspects related
to Strategic Management by allowing students to
participate in Executive Education programs, both
in Brazil and overseas, in major Business Schools
in the United States, including: Harvard, Wharton,
Chicago Booth, Columbia, Kellog, MIT and
Michigan. Participants also study in CLL - Center
for Creative Leadership’s programs, one of the
best leadership excellence centers in the world.
Executive Education Program
Since February 2012, we offer the Executive
Education Program, developed in partnership with
ISE Business School, which aims at preparing
Bradesco
Organization’s
Executive
Superintendents to be better managers and
leaders.
partnership with the ISE Business School. It is
aimed to the Bank’s Departmental and Executive
Boards to encourage reflection on the role of
companies’ management leaders and the positive
corporate governance and business sustainability
practices, in addition to raising discussion on
business and risk related key topics.
The Advanced Management Program - AMP,
which began in June 2013, was also developed in
Languages
We maintain our partnership with a company that
provides on-line English courses, from the most
basic to the most advanced of levels for 2,000
employees.
Also, many professionals take part in in-house
language classes that seek to meet the specific
needs of the Organization's business and
management areas.
Social and Corporate Responsibility
Online courses are available on Bradesco’s
website free of charge for customers and noncustomers. We currently run 25 courses on the
most varied of topics, such as Computing, Written
Communication, Corporate Planning and Budget,
Mathematical Finance, Personnel Finance, Energy
Economy and Introduction to Digital Photography.
Between January and September 2013, 748,296
hits on our online courses were registered. Since
its debut in May 2010, more than 2,668,000 hits
have been registered.
We continued carrying out the “Bradesco –
Unipalmares (Universidade da Cidadania Zumbi
do Palmares)” Program, which benefits youth
beginning their careers by providing them with
qualification, social inclusion and personal and
professional development.
Bradesco is investing in programs on Financial
Education for the general public. Between January
and September 2013, over 3,100 people attended
the lectures for the Organization’s employees and
other publics (partner companies, fairs and
communities). At all these events, leaflets about
the topic were distributed. Since the beginning of
the project, in 2010, over 13,200 participations
were recorded.
By promoting these events, Bradesco seeks to
contribute to creating a more rational money
management and responsible loan culture,
instructing the population about the importance of
controlling expenses, family budget, loans and
investments comparison rates, as well as tips for
overcoming financial difficulties. We believe that by
sharing our knowledge in our field of expertise we
are able to meet our social responsibility and
financial sustainability commitments, as well as to
expand the relationship with our associates and
customers.
Bradesco has also developed preparatory training
in Libras, for employees providing direct services
to customers, in order to guarantee that our
branches are accessible to all customers.
Bradesco
63
Fundação Bradesco
Background
Founded in 1956, Fundação Bradesco is a nonprofit organization that aims at providing equal
opportunities through education. Headquartered in
Cidade de Deus, Osasco, state of São Paulo,
Fundação Bradesco maintains 40 schools located
in underprivileged regions throughout the country,
in all Brazilian states and the Federal District.
Fundação Bradesco’s primary mission is to
promote the social inclusion of underprivileged
Brazilians through education, while acting as a
multiplier of the best pedagogical and educational
practices.
With 56 years of experience, Fundação Bradesco
is one of the largest private networks offering
quality formal education free of charge in Brazil.
In 2013, Fundação Bradesco expects to benefit
106,843 students at its own Basic Education (from
Kindergarten to High School and Vocational
Training - High School), Youth and Adult
Education and Initial and Continued Education
focused on generating employment and income.
In addition to a formal, free and quality education,
the nearly 47,000 Basic Education students are
provided with uniforms, school material, food and
health and dental assistance.
A total of 350,000 students should also be
benefited from Distance Learning (EaD), via a
number of courses offered through its e-learning
portal Escola Virtual (Virtual School), in addition to
another 68,323 students who will benefit from
projects and actions in partnerships with Digital
Inclusion Centers (CIDs), the Educa+Ação
Program and Technology courses (Educar e
Aprender - Educate and Learn).
Areas and Methods of Action
Basic Education
Basic Education is a very important period in a
person’s life; it is when the first discoveries of the
world are made. Of the total 2013 budget,
Fundação Bradesco will allocate 72% of funds to
the Basic Education.
The school was conceived as a privileged
environment for exercising citizenship values, and
students are regarded as original, creative human
beings and producers of culture who learn through
experiences in both school and society.
Therefore, their potential and need to interact and
reflect on the diversity of knowledge are
approached in the classroom.
Fundação Bradesco’s multi-disciplinary curriculum
seeks to provide students with access to
theoretical and practical content and is based on
the principle that learning is both dialectical and
heuristic.
Kindergarten
Kindergarten
represents
an
important
transactional period in which, through several
stimuli, children take the first steps towards life in
society. At five years of age, children begin to
socialize with others and, most importantly, begin
to undergo a solidification of values and behaviors
that will guide them for the rest of their lives. It is
during this phase that the children begin to feel
respect for themselves, others, differences and
the environment. In kindergarten, children’s world
expands from the home and parents to include
new locations, dimensions and people. Children
also begin to receive other physical, emotional,
social and intellectual stimuli. It is for these
reasons that teachers place so much emphasis on
kindergarten within Fundação Bradesco.
In 2013, a total of 2,332 children should take part
in kindergarten at Fundação Bradesco.
Basic Education
In the nine grades of Basic Education, students
develop writing, reading and calculation skills.
Students also have their first experience with
other subjects, such as Science, History,
Geography, Arts and Physical Education.
resources, such as different forms of media. In the
second stage (6th to 9th grades), when they
become teenagers, Fundação Bradesco students
improve their knowledge through projects and
participation in exhibits.
In the first stage of Basic Education (1st to 5th
grade), for instance, teachers motivate students to
formulate hypothesis and use several new
In 2013, a total of 30,150 students should benefit
from Basic Education at Fundação Bradesco.
High School
In High School, an important cycle of school life
ends: it is the first step in the beginning of
adulthood. This is the moment to make choices,
the most important of which is what profession to
follow. Fundação Bradesco seeks to qualify
professionals and citizens that are aware of their
different roles in society. Knowledge is just as
important as learning how to use it in an active,
useful and innovative way.
For 2013, Fundação should serve a total of
11,557 students.
Vocational Training - High School Level
To face the challenge of qualifying genuinely
autonomous professionals, the objective of the
technical courses is to provide full qualification so
that students can enter the labor market to meet
the society’s demand for professionals capable of
producing, articulating, mobilizing and putting into
practice the knowledge of values necessary to the
professional and social life.
The syllabi of the courses cover technical aspects
and value citizenship in labor relations and the
specific demands for skilled professionals in
regions where the schools are located. The
courses are offered in different technological
areas, such as Information and Communication;
Control and Industrial Processes; Management
and Business; and Natural Resources.
For 2013, we expect to serve 2,407 students.
Professional Qualification
Preliminary and Continuing Qualification
The Preliminary and Continuing Qualification
courses have important social inclusion role as
they qualify students and individuals from
communities served by Fundação Bradesco.
Additionally, they encourage entrepreneurship
and expand students’ possibility to be placed in
the labor market.
These courses
categories:
are
organized
into
three
- Professional Qualification: offers professional
qualification in terms of high school level
qualification to include individuals in the labor
market.
- Complementation to the Full Qualification: offers
students the opportunity to expand their
knowledge through courses that contribute to the
development of skills necessary to full
qualification in the social, interpersonal, personal
and professional dimensions.
Bradesco
65
- Productive Groups: offer technical qualification
courses that provide guidance on entrepreneurism
and administrative, commercial and environmental
aspects, among others, by analyzing the local
productive context, which is extremely relevant to
the domestic productive scenario.
For 2013, we should benefit a total of 45,969
students.
National Young Technical Apprentice Program
In order to facilitate the insertion of High School
students into the labor market, Fundação
Bradesco offers the National Young Technical
Apprentice Program, also supported by the
Bradesco Organization. Employees become
educational agents and tutors in these students’
development process.
Since 2009, the program has offered the
Technical Qualification Education in High School
level – Management course, providing students
with professional qualification and the skills
necessary to improve as professionals.
Education for Youth and Adults
Fundação Bradesco conducts an Adult Literacy
Program at its school units, which focuses on
serving parents of students and other members of
the community that, for whatever reason, did not
have the opportunity to go to school or did not
complete the first grades of basic education
studies. In 2013, the program should assist 987
students from the 1st to 5th grades.
Moreover, courses of the 2nd stage of Basic
Education (6th to 9th grades) and High School are
offered via distance learning.
In 2013, 6,199 students in Basic Education and
another 7,242 in High School should be assisted,
for a total of 14,428 students.
Other Modalities
Distance Learning – Virtual School
The Virtual School represents a decisive step in
Fundação Bradesco’s project towards providing
universal access to educational opportunities and
bringing its programs to people in low-income
communities.
teachers and employees, in addition to community
individuals who wish to obtain a new
specialization or refreshing qualification to be
replaced in the labor market by attending distance
learning courses.
The e-learning portal offers distance learning
courses via the internet. It is available to students
and former students, and Fundação Bradesco’s
In 2013, a total of 350,000 users should be
served.
Partnership Projects and Actions
Digital Inclusion
Fundação Bradesco promotes digital inclusion for
the inhabitants of communities surrounding its
schools through Digital Inclusion Centers (CIDs),
some of which are also installed in indigenous
communities. These centers also act as centers
for learning and professional training. They are
also information technology laboratories created
for underprivileged communities in an effort to
promote digital inclusion, stimulate social
responsibility
and
entrepreneurship,
while
strengthening engagement and citizenship.
In 2013, 35,000 people should be benefited.
Material Facts

Fundação Bradesco took part in the Bradesco APIMEC 2013 Meetings in the city and state of São
Paulo and Rio de Janeiro, through musical presentations performed by its students at the events’
opening ceremonies.
Main Recognitions

The
Regional
Economics
Council
–
2nd Region – São Paulo granted the Minister
Celso Furtado Medal to Fundação Bradesco,
represented by the President Lázaro de Mello
Brandão, for relevant educational and cultural
services provided.

In the contests promoted by the National
Drug Policy Department (SENAD), students
of Fundação Bradesco’s Conceição do
Araguaia School Unit, in the state of Pará,
took 1st and 3rd places in the Videos and
Banners categories, respectively. With the
theme “The Role of Education in Drug Use
Prevention,” the contests aim at encouraging
a reflection on drug use prevention through
different languages.
School Locations
Most school units are located in underprivileged neighborhoods and rural areas, where there is often a
marked lack of educational and assistance programs. Schools offer opportunities for education to people in
all Brazilian regions.
Schools
Aparecida de Goiânia-GO
Bagé-RS
Boa Vista-RR
Bodoquena-MS
Cacoal-RO
Students
2,292
2,237
2,755
857
2,491
Schools
Gravataí-RS
Irecê-BA
Itajubá-MG
Jaboatão-PE
Jardim Conceição-Osasco-SP
Students
3,748
2,481
2,041
2,644
2,567
Schools
Rio de Janeiro-RJ
Rosário do Sul-RS
Salvador-BA
São João Del Rei-MG
São Luis-MA
Students
4,324
1,034
2,482
2,043
3,093
Campinas-SP
Canuanã-TO
Caucaia-CE
Ceilândia-DF
Cidade de Deus – OsascoSP
· Unit I
· Unit II
3,309
884
2,445
3,303
João Pessoa-PB
Laguna-SC
Macapá-AP
Maceió-AL
3,452
2,204
2,149
2,338
Teresina-PI
Vila Velha-ES
2,599
2,298
Manaus-AM
2,626
Conceição do Araguaia-PA
Cuiabá-MT
Feira de Santana-BA
Garanhuns-PE
2,178
2,936
718
777
Marília-SP
Natal-RN
Paragominas-PA
Paranavaí-PR
Pinheiro-MA
Propriá-SE
Registro-SP
Rio Branco-AC
3,012
2,382
2,563
1,896
2,295
2,214
2,492
2,920
Total(*)
106.843*
(*) Expected for 2013
13,162
2,602
Fundação Bradesco – An Educational Project as Large as Brazil
Source of Funds
Funds to finance Fundação Bradesco’s activities come exclusively from its own assets.
– Funds invested in the last 10 years(*)
– Funds invested in 2012
– Estimated funds for 2013
R$2.240 billion
R$374.213 million
R$460.961 million
(*) In nominal values, equivalent to R$3.732 billion, restated by CDI/Selic rate until December 2012.
Courses – Grades
Estim ated for 2013
Num ber of Students
Basic Education
46,446
Youth and Adult Education
14,428
Preliminary and Continuing Qualification
45,969
Total Students in Schools
106,843
Virtual School
350,000
Projects and actions in partnerships w ith CIDS, the Educa+Ação Program and technology courses (Educar e
Aprender )
68,323
Student Profile – Reference: 2012
- Bradesco Organization's Employees and their Children
- Community Students
- Total
8.18%
91.82%
100.00%
Student Profile – Reference: 2012
Founded more than twenty-six years ago,
promotes the development of children and
teenagers between the ages of 8 and 20, through
girls’ volleyball and basketball at its Sport
Development Center, at the Metal Clube, in
municipal sports centers and private schools, in
Osasco, São Paulo. Currently, around 2,000 girls
are assisted in the specialist centers.
All girls at the training centers have guaranteed
access to quality sports education, regardless of
their physical characteristics, such as weight,
height or athletic abilities. To motivate formal
education, enrollment and constant attendance to
regular school are requirements to take part in the
Program.
The athletes that go to the specialist centers
receive
sports
education
and
medical,
psychological, physiotherapeutic and nutritional
follow-up. They also receive information and
instruction on personal care, stress, adolescence,
drug use, sexually-transmitted diseases and teen
pregnancy prevention, reinforcing the commitment
of turning the sport into an educative practice
which builds full and acting citizens.
The program also offers uniform and material to
all the athletes and students. The program also
offers to the athletes composing the specialist
centers a support structure according to
categories, including benefits as life insurance,
health care, monthly stipend and transportation
and food vouchers.
In addition to contributing to a healthier life style,
practicing sports leads them to further their
careers as athletes and possibly join professional
teams. The girls could even come to represent
their country by taking part in Brazilian teams,
which has already happened to several athletes
that were part of the Program.
Bradesco Sports and Education was Brazil’s first
sport and social program to receive funds from the
Tax Incentive Law, guaranteed by the Estatuto da
Criança e do Adolescente (Statute of Children and
Adolescents) through the agreement executed
between the National Council for the Rights of
Children and Adolescents (CONANDA) and the
Ministry of Sports. Therefore, the Program is a
successful model in private-public partnerships
and promotes the development of the country by
combining sports, education, health and
citizenship.
The Sports Development Center, which
headquarters the Bradesco Sports and Education
Program, has one of the most modern
infrastructures and technical resources to begin
the athletic training and development of young
athletes in volley and basketball.
The Sports Center also stands out in the social
and environmental area. Designed, built and
equipped within the most modern eco-efficiency
and natural resource preservation concepts, its
construction was based on the best international
practices. It was the first project in Brazil’s sports
area to receive the Leadership in Energy and
Environmental Design Certification (LEED ® NC
GOLD). Known as Green Seal, this award is
granted by the NGO U.S. Green Building Council
to civil constructions that comply with the
requirements to the benefit of sustainability.
The highlights of the third quarter of 2013 are
the following:
- Through one more social action, the Bradesco
Sports and Education Program delivered lectures
about themes such as “Valuing self-esteem and
self-care” and “Instructions on body and sexuality
related matters” to 159 athletes and students
between the ages of 8 and 16.
Bradesco
69
- Volleyball athlete Sonaly Cidrão, playing in the
under 21 category, was called up to the under 23
Brazilian Team for the World Championship in
Mexico, which will take place from October 5 to
12, 2013.
Social and Cultural Events 3rd Quarter of 2013
In the third quarter of 2013, Bradesco, hand in
hand with Brazil and the Brazilians, supported and
sponsored a series of cultural events. The Bank
was also present in social and sport events and
business fairs in several places of the country.
In the cultural area, Bradesco sponsored the
International Winter Festival of Campos do
Jordão, in the state of São Paulo; the ART RIO
2013, in the city and state of Rio de Janeiro, one
of the world’s largest art fairs; the Japan Festival,
in the city and state of São Paulo; the VI
Japanese Week, in Lins, state of São Paulo; the
Culture and Gastronomic Festival, in the city of
Tiradentes, state of Minas Gerais; the Feast of
San Gennaro , in the city and state of São Paulo;
the 17th Fenatib – Blumenau National Children’s
Theatre Festival, in the state of Santa Catarina;
the 2013 Ciranda Manacapuru Festival, in
Amazonas; and the 2013 Farroupilha Week, in the
state of Rio Grande do Sul.
Bradesco also supported the following concerts:
Bibi Ferreira Canta Piaf - 30 Anos de Sucesso, in
Rio de Janeiro and São Paulo; Pedro Mariano and
the Jazz Philharmonic Orchestra, in the city of
Recife, state of Pernambuco; 2013 MIMO –
International Music Exhibit in the cities of Paraty
(state of Rio de Janeiro), Ouro Preto (state of
Minas Gerais) and Olinda (state of Pernambuco);
and the musical Enlace – A Loja do Ourives (The
Goldsmith’s Shop), written by Karol Wojtyla, in Rio
de Janeiro. It also inaugurated the Bradesco
Theatre in Rio de Janeiro.
In the social area, Bradesco supported several
initiatives, such as the charity ball O Glamour dos
Anos Dourados, promoted by the Human
Reproduction Research and Assistance Center;
the charity dinner Por uma Boa Causa, in the city
of Santos, state of São Paulo; the XXII Noite de
Confraternização Obra do Berço, in São Paulo;
the 35th Festa do Verde Kibô-no-Lê, beneficent
event for the Kibô-no-Lê (entity supporting
intellectually impaired people) in Belo Horizonte,
state of Minas Gerais; the Rugby for All Project,
with social and education initiatives promoted
through rugby, benefitting 300 socially vulnerable
children and adolescents, students and residents
of the Paraisópolis community, located in the city
and state of São Paulo; and the Feast of San
Gennaro, in São Paulo.
In the sports area, Bradesco sponsored and
supported several events, such as the Rolex
Ilhabela Sailing Week, the most important South
American Sailing event, in Ilhabela, state of São
Paulo; the A Razão do Futebol Amador Cup in
Santa Maria, state of Rio Grande do Sul; the
XXIX Belo Horizonte Junior Soccer Cup; the
Basketball Tournament in the cities of São Carlos
and São Paulo (state of São Paulo) and Anápolis
(state of Goiás); the 2013 Corporate Run, in the
city and state of São Paulo; the Golf & Gym
Tournament, in Itú, state of São Paulo; the Open
Tennis Tournament, in Mairiporã, state of São
Paulo; and the World Judo Championship, in the
city and state of Rio de Janeiro.
In the trade shows and fairs area, the Bank was
present at the Labace – 10th Annual Latin
American Aviation Fair in the city and state of São
Paulo; the 2013 FENEARTE - National Handicraft
Business Fair, in the city of Olinda, state of
Pernambuco; the Expointer – agricultural product
and machinery fair, in Esteio, Rio Grande do Sul;
the Rio Franchising Business, in Rio de Janeiro;
and the II Porsche Exhibit at the Fazenda Boa
Vista, in Porto Feliz, state of São Paulo; among
others.
Social Report - September 2013 and 2012
Net Revenue (NR) (1)
Operating Income (OI)
Gross Payroll (GP)
2 - In-house Social Indicators
Meals
Compulsory social charges
Pension plan
Health
Occupational health and safety
Education
Culture
Professional qualification and development
Day care facilities and assistance
Profit sharing
Other
Total - in-house social indicators
3 - External Social Indicators
Septem ber 2012 - R$ thousand
1 - Calculation Base
(2)
Education
Culture
Health and sanitation
Sports
Fight against hunger and food safety
Other
Total contributions to the com m unity
Taxes (excluding social charges)
Total - External social indicators
4 - Environm ental indicators
Investments related to company production/operation
Investments in external programs and/or projects
Total investm ents in environm ent
R$ thousand
848,635
1,686,692
458,229
489,060
72,259
52,015
797,443
142,798
4,547,131
R$ thousand
% of GP
8.8
17.6
4.8
5.1
0.8
0.5
8.3
1.5
47.4
% of OI
23,322,403
12,410,400
9,596,066
% of NR
R$ thousand
3.6
800,748
7.2
1,600,244
2.0
409,748
2.1
442,460
0.3
100,219
0.2
46,946
3.4
786,258
0.7
139,650
19.5
4,326,273
% of NR
R$ thousand
8,301
65,651
5,147
40,253
16,259
135,611
9,369,846
9,505,457
R$ thousand
0.1
0.5
0.3
0.2
1.1
75.5
76.6
% of OI
0.3
0.2
0.1
0.6
40.2
40.8
% of NR
11,539
11,539
0.1
0.1
-
Regarding establishment of annual goals to minimize w astes and general
( x) does not have goals ( ) has met 51 to 75%
consumption in production/operation, as w ell as increase efficiency in
( ) has met 0 to 50% ( ) has met 76 to 100%
the use of natural resources, the company:
5 - Indicators of Adm inistrative Body
No. of employees at the end of the period
No. of admissions during the period
No. of outsourced employees
No. of interns
No. of employees over 45 years of age
No. of w omen w ho w ork in the company
% of leadership position held by w omen
No. of African descendent employees
% of leadership position held by African descendants
No. of physically disabled or people w ith special needs
6 - Relevant Inform ation Regarding the Exercise of Corporate
Citizenship
Ratio betw een higher and low er compensation in the company
0.1
0.1
Goals - 2014
17.25
N/A
Awareness of staff to avoid occupational accidents
( ) officers
( x ) officers and
( ) all employees
managers
( ) officers
( x ) officers and
managers
( ) all employees
( ) officers
( ) all employees
( x ) employees and
officers + Cipa
( ) officers
( ) all
employees
( x ) employees and
officers + Cipa
( ) follows the ILO ( ) encourages and
rules
follows ILO
( x ) is not
involved
( ) follows the
ILO rules
( ) encourages and
follows ILO
( x ) all employees
( ) officers
( ) officers
( x ) are required
( ) are not
considered
( ) officers and
managers
( ) officers and
managers
( ) are
suggested
( x ) all employees
( x ) all employees
( x ) organizes and
encourages
( ) is not involved
( ) supports
( x ) organizes and
encourages
( ) officers and
managers
( ) officers and
managers
( ) are suggested
Profit sharing includes:
( ) are not
In the selection of suppliers, the same ethical and social and
considered
environmental responsibility standards adopted by the company:
( ) supports
Regarding the participation of employees in volunteer w ork programs, the ( ) is not involved
company:
Total number of complaints and critics of consumers:
at the Company and Procon: 177,435
at the Company and Procon: 100%
in court: 183,384
in court:
80.0%
September 2013 - R$ thousand
25,479,153
29.4% Federal Government
35.3% Shareholders
(1) Net Revenue (NR) is the Gross Income from Financial Intermediation
0.2
0.2
29,247
29,247
104,100
6,311
11,678
1,085
15,886
51,423
47.6
24,329
20.1
2,022
( ) officers
Distribution of Value Added (Statement of Value Added):
7 - Other Inform ation
0.2
0.2
0.1
0.5
34.5
35.0
% of NR
( ) officers
Total value added to distribute (R$ thousand):
0.5
0.5
0.2
1.2
73.2
74.4
% of OI
101,410
6,148
11,699
1,000
14,836
50,155
47.8
24,144
20.5
2,160
( x ) is not
involved
% of complaints and critics solved:
3.2
6.3
1.6
1.7
0.4
0.2
3.1
0.5
17.0
% of NR
( x) does not have goals ( ) has met 51 to 75%
( ) has met 0 to 50% ( ) has met 76 to 100%
761
Pension plan includes:
8.9
17.7
4.5
4.9
1.1
0.5
8.7
1.5
47.8
% of OI
Total number of occupational accidents
Social and environmental projects developed by the company w ere
defined by:
Safety standards and healthiness in the w ork environment w ere defined
by:
Regarding trade union freedom, right to collective negotiation and internal
representation of employees, the company:
2,677
48,385
12,712
54,321
110
18,917
137,122
8,760,982
8,898,104
R$ thousand
% of GP
25,420,247
11,961,327
9,044,412
% of NR
( x ) all employees
( x ) are required
Prepare and make our employees aware and, as a result,
reduce number of complaints
at the Company:
at Procon:
in court:
100%
100%
100%
September 2012 - R$ thousand
24,329,181
32.9% Employees
2.4% Withheld
30.3% Federal Government
35.1% Shareholders
32.3% Employees
2.3% Withheld
N/A - Not Applicable
(2) Not including funds invested by Fundação Bradesco (one of the Bank's Controlling Shareholders).
Bradesco
71
Operating Companies
3 – Operating Companies
Bradesco
72
Operating Companies
Bradesco Consórcios
Managing Company
Statement of Financial Position - R$ million
Statem ent of Financial Position – R$ Million
2012
Septem ber
Assets
Current and Long-Term Assets
Securities
Other Assets
Perm anent Assets
Total
Liabilities
Current and Long-Term Liabilities
Amounts Refundable from Former Groups Now Closed
Other Liabilities
Shareholders' Equity
Total
2013
Septem ber
Decem ber
1,403
1,374
29
33
1,436
1,525
1,488
37
33
1,558
1,847
1,814
33
40
1,887
188
79
109
1,248
1,436
213
75
138
1,345
1,558
199
68
131
1,688
1,887
Income Statement – R$ million
Incom e Statem ent – R$ Million
Fee and Commission Income
Taxes Payable
Financial Income
Administrative Expenses (including Personnel)
Selling Expenses
Other Operating Income/Expenses
Income before Taxes and Contributions
Taxes and Contributions on Income
Net Income
2012
3rd Qtr.
2013
3rd Qtr.
Year
159
(19)
23
(18)
(12)
16
149
(49)
100
613
(74)
97
(66)
(46)
60
584
(196)
388
182
(22)
36
(18)
(11)
15
182
(60)
122
Statement of Financial Position - Groups – R$ billion
Statem ent of Financial Position – R$ Billion
Assets
Amount Offset
Total
Liabilities
Current and Long-Term Liabilties
Amount Offset
Total
2012
Septem ber
2013
Septem ber
Decem ber
8
28
36
8
29
37
9
32
41
8
28
36
8
29
37
9
32
41
Operating Companies
Operating Context
The Bradesco Organization’s strategy to the
consortium market in January 2003 was aimed at
offering the most complete portfolio of products
and services to its customers, both account
holders and non-account holders. In keeping with
this goal, the Organization provides consortium
plans accessible to all social classes, meeting
demands of the market. To sell consortium plans,
Bradesco relies on more than 25,000 managers
working for our customers and also partnerships
with Bradesco Vida e Previdência, Bradesco
Seguros and Bradesco Promotora.
Market
The consortium system relating to automotive
vehicle, real estate property and service segments
has improved between January and August 2013.
(ABAC)
In August, total participants amounted to
5.55 million, 10.1% more than the 5.09 million in
the same month of 2012, and the sales of new
quotas remained stable in 1.66 million between
January and August 2013.
Studies carried out by the economic advisory of
the Brazilian Association of Consortium Managers
(ABAC) indicated that the number of consortium
members in light vehicles, trucks and real estate
properties segments during the first half of 2013
had a relevant share on sales in several Brazilian
states and regionally.
Consortium is very attractive to Brazilians as a
way to save money, and also to the production
sector, industry and commerce, as planning for
corporate activities.
In this case, Bradesco Consórcios remains a
market leader in number of active quotas in the
real estate and auto segments since 2004, and
leader in the trucks/tractors/machinery and
equipment segment since 2008, as shown in the
tables below:
Market Share – Real Estate Consortium – Reference Date: July 2012 vs. July 2013
Managing Com panies
Jul/12
Jul/13
Bradesco
29.7%
30.4%
Caixa Federal
13.8%
11.9%
Porto Seguro
11.0%
11.5%
Embracon
4.5%
5.1%
Itaú
3.7%
4.8%
Rodobens
4.2%
4.1%
HSBC
2.7%
3.0%
Banco do Brasil
2.3%
2.3%
Ademilar
2.0%
2.2%
Herval
1.9%
2.1%
Other
24.2%
22.6%
Total
100.0%
100.0%
Source: Brazilian Central Bank
Bradesco
74
Operating Companies
30.4%
22.6%
11.9%
11.5%
5.1%
4.8%
4.1%
3.0%
2.3%
2.2%
2.1%
Jul/13
Bradesco
Caixa
Porto Seguro
Embracon
Itaú
Rodobens
HSBC
Banco do Brasil
Ademilar
Herval
Market Share - Auto Consortium – Reference Date: July 2012 vs. July 2013
Managing Companies
Jul/12
Jul/13
Bradesco
25.6%
26.8%
Banco do Brasil
19.6%
18.0%
Volkswagen
9.2%
10.7%
Itaú
5.3%
6.6%
Disal
6.5%
6.4%
Fiat
5.8%
4.4%
GMAC
3.1%
4.1%
Embracon
1.4%
1.7%
Porto Seguro
1.4%
1.4%
Rodobens
Other
Total
1.4%
1.4%
21.0%
18.5%
100.0%
100.0%
Other
Operating Companies
26.8%
18.5%
18.0%
10.7%
6.6%
6.4%
4.4%
4.1%
1.7%
1.4%
1.4%
Jul/13
Bradesco
Banco do Brasil
Volkswagem
Itaú
Disal
Fiat
GMAC
Embracon
Porto Seguro
Rodobens
Other
Market Share – Trucks/Tractors/Machinery and Equipment Consortium – Reference Date: July 2012
vs. July 2013
Managing Com panies
Bradesco
Randon
Scania
Conseg
Massey Ferguson
Gaplan
Sicredi
Valtra
Portobens
Volvo
Other
Total
Jul/12
Jul/13
18.0%
11.0%
10.5%
7.3%
7.3%
7.8%
4.1%
4.1%
4.3%
3.0%
18.9%
13.2%
9.8%
7.4%
7.2%
7.0%
4.8%
4.2%
3.9%
3.0%
20.6%
100.0%
22.6%
100.0%
Source: Brazilian Central Bank.
Bradesco
76
Operating Companies
20.6%
18.9%
13.2%
9.8%
7.4%
7.2%
7.0%
4.8%
4.2%
3.9%
3.0%
Jul/13
Bradesco
Randon
Scania
Conseg
Massey Ferguson
Gaplan
Sicredi
Valtra
Portobens
Volvo
Other
Leadership
The consolidation of Bradesco Consórcios’
leadership in the three segments arises from
planning and synergies with the branch network,
combined with the brand’s solidity and security.
With ten years of operations celebrated in January
2013, Bradesco Consórcios launched an
exclusive automobile consortium for women, as a
manner to confirm its presence and leadership in
the Brazilian market. The benefits offered by the
Consórcio Epecial Mulher (Woman Special
Consortium) are pegged to the payment
protection insurance when contracted, and include
baby sitter services, tutoring classes and second
medical opinion, which can be used in cases of
serious diseases.
The mission of Bradesco Consórcios is to
“manage groups of customers, whether Bradesco
account holders or not, with transparent and
excellent services guided by the Bradesco
Organization’s principles.”
Segmentation
In order to meet customers’ needs, Bradesco
Consórcios offers its products to the Retail, Prime,
Middle Market and Corporate segments,
according to the potential of these customers.
Attracting customers is just the first phase of the
business. After that, the great challenge comes,
especially in a more and more competitive
society: to win their loyalty. To do so, Bradesco
Consórcios
offers
important
competitive
advantages, such as the 24-hour assistance
through the website, which provides customers
with services such as issue of fund statements,
online bid offers and verification of meeting’s
resolutions. The consortium members can also
rely on a practical and convenient Service Center.
The funds raised by the Manager and Consortium
Groups is managed by BRAM (Bradesco Asset
Management), a third-party fund manager, part of
Bradesco Organization, which adds even more
credibility and trust to the products.
The sales force of the branch network posted
growth of 43.4% in the number of quotas sold in
the third quarter of 2013, when compared to the
previous year.
Operating Companies
accrued sales of more than R$34.7 billion and net
income of R$122.1 million in the third quarter of
2013, up 19.6% on the same period of the
previous year.
In the third quarter of 2013, Bradesco Consórcios
inaugurated 120 groups and sold 95,300 quotas,
for a total of 3,138 groups in progress and
876,097 active quotas. These results led to
Number of Consortium Quotas Sold
2012
Segments
2013
3rd Qtr.
2nd Qtr.
3rd Qtr.
2nd Qtr.
Auto
50,130
54,295
61,516
83,007
Real Estate
16,939
9,594
7,535
9,677
3,491
2,563
2,018
2,582
70,560
66,452
71,069
95,266
Trucks and Tractors
Total Quotas
2,582
9,677
3,491
2,563
16,939
9,594
2,018
7,535
83,007
61,516
50,130
54,295
2Q12
1Q13
2Q13
Real Estate
Trucks and Tractors
Auto
3Q13
Number of Active Consortium Quotas
2013
2012
Segments
June
Septem ber
June
Septem ber
Auto
455,252
476,650
581,886
636,925
Real Estate
186,634
193,908
199,557
199,038
34,201
36,194
39,563
40,134
676,087
706,752
821,006
876,097
Trucks and Tractors
Total Quotas
Bradesco
78
Operating Companies
40,134
39,563
36,194
34,201
199,038
199,557
193,908
186,634
636,925
581,886
455,252
476,650
Jun/2012
Sept/2012
Auto
Jun/2013
Sept/2013
Real Estate
Trucks
Number of Active Quotaholders Comprising the Ten Largest Real Estate Consortium Management
Companies – Reference Date: July 2013
Managing Com panies
Jul/12
Bradesco
Caixa Federal
Porto Seguro
Embracon
Itaú
Rodobens
HSBC
Banco do Brasil
Ademilar
Herval
Ju/13
198,367
77,985
74,825
33,641
31,653
26,786
19,387
14,765
14,317
13,957
192,216
89,487
71,210
29,054
24,206
27,304
17,360
14,963
12,904
12,500
198,367
77,985
74,825
33,641
31,653
26,786
19,387
14,765
14,317
13,957
Jul/2013
Bradesco
Caixa Federal
Porto Seguro
Embracon
Itaú
Rodobens
HSBC
BB
Ademilar
Herval
Operating Companies
Number of Active Quotaholders Comprising the Ten Largest Automobile Consortium Management
Companies – Reference Date: July 2013
Managing Com panies
Jul/12
Jul/13
Bradesco
460,748
593,820
Banco do Brasil
352,513
397,546
Volksw agen
164,954
237,184
95,288
146,702
Disal
116,506
142,018
Fiat
Itaú
104,177
98,361
GMAC
55,363
90,967
Embracon
25,202
36,943
Porto Seguro
24,347
31,757
Rodobens
25,842
30,407
593,820
397,546
237,184
146,702
142,018
98,361
90,967
36,943
30,407
31,757
Jul/2013
Bradesco
BB
Volkswagen
Itaú
Disal
Fiat
GMAC
Embracon
Porto Seguro
Rodobens
Number of Active Quotaholders Comprising the Ten Largest Trucks/Tractors/Machinery and Equipment
Consortium Management Companies – Reference Date: July 2013
Managing Com panies
Jul/12
Jul/13
Bradesco
35,280
39,569
Randon
21,498
27,711
Scania
20,487
20,609
Conseg
14,279
15,599
Massey Ferguson
14,329
15,030
Gaplan
15,330
14,696
Sicredi
8,033
9,992
Valtra
8,083
8,696
Portobens
8,381
8,174
Volvo
5,966
6,240
Bradesco
80
Operating Companies
39,569
27,711
20,609
15,599
15,030
14,696
9,992
8,696
8,174
6,240
Jul/2013
Bradesco
Randon
Scania
Conseg
Massey Ferguson
Gaplan
Sicredi
Valtra
Portobens
Volvo
Banco Bradesco Financiamentos
The consolidated financial statements of Banco Bradesco Financiamentos S.A. include the accounting
information of its subsidiaries: BMC Asset Management DTVM Ltda., BF Promotora de Vendas Ltda., Everest
Leasing S.A. Arrendamento Mercantil, Promosec Cia. Securitizadora de Crédito and Tibre DTVM Ltda.
Statement of Financial Position - R$ million
Consolidated Financial Position – R$ Million
Assets
Interbank Deposits
Securities and Derivative Financial Instruments
Interbank Accounts
Loan and Leasing Operations
Allow ance for Loan Losses
Other Receivables and Other Assets
Perm anent Assets
Total
Liabilities
Interbank Deposits
Interbank Accounts
Other Liabilities
Deferred Incom e
Total
2012
September
December
70,743
70,882
26,547
27,347
750
750
39
31
38,332
38,154
(2.084)
(2.170)
7,159
6,770
73
78
70,816
70,960
2013
September
75,007
28,812
665
495
38,762
(1.716)
7,989
80
75,087
September
44,065
39,004
6
5,055
149
26,602
70,816
September
47,158
42,096
2
5,060
164
27,765
75,087
December
44,068
39,229
4,839
132
26,760
70,960
Operating Companies
Income Statement - R$ million
Income from Financial Intermediation
Expenses from Financial Intermediation
2012
3rd Qtr.
2013
3rd Qtr.
Year
2,715
11,921
2,833
(1.070)
(1.081)
(5.497)
Financial Margin
1,634
6,424
Expenses w ith Allow ance for Loan Losses
(454)
(1.803)
Gross Incom e from Financial Interm ediation
1,180
4,621
1,763
(211)
1,552
(647)
(2.531)
Operating Incom e
533
2,090
Non-Operating Income
(53)
(182)
(73)
Incom e before Taxes and Contributions
480
1,908
765
(205)
(809)
(318)
275
1,099
447
Net Incom e
(714)
838
Profile
Banco Bradesco Financiamentos offers consumer
financing lines for the acquisition of passenger or
cargo vehicles, other goods and services and
leasing operations, as well as payroll-deductible
loans, and thereby operates as Bradesco’s
financing company. The auto segment is traded
by BF Promotora de Vendas and payrolldeductible loans are sold by Bradesco Promotora.
Auto Segment
Bradesco Financiamentos specializes in offering
vehicle financing and leasing lines with CDC and
leasing solutions to Bradesco customers and the
population at large, using its own or onlending
funds. Services are offered through its extensive
associated network made up of dealers and
concessionaires of motorcycles and light and
transportation vehicles, totaling about 14,768
nationwide active commercial partners.
Payroll-Deductible Loans Segment
Bradesco Promotora specializes in payroll-deductible loans for INSS retirees and pensioners, as well as
public sector employees (federal, state and municipal).
It operates in every Brazilian state through 1,692 correspondent banks.
Operating Performance
In auto segment, the Bank maintains its strategy
of maintaining concession criteria that enable
medium and long-term sustainable growth,
focusing on down-payment operations.
The payroll-deductible loan segment posted an
increase of 79.9% in the third quarter of 2013,
over the same period of 2012, which led to a
39.6% growth in the portfolio. This is the result of
the strategy and structure of a team dedicated
especially to serve covenants with the INSS and
public agencies, resulting in the increase of loan
assignment in this modality.
Bradesco
82
Operating Companies
Income
Equity Result for the third quarter of 2013 was R$447 million, up 62.5% from the third quarter of 2012,
whereas Shareholders’ Equity was R$27.765 billion.
Bradesco S.A. Corretora de Títulos e Valores Mobiliários
Balance Sheet – R$ million
2012
Septem ber
2013
Decem ber
Septem ber
Assets
Current and Long-term Assets
1,020
1,103
1,624
11
1
1
Interbank Investments
195
328
584
Securities
503
513
612
311
261
427
40
41
27
1,060
1,144
1,651
Current and Long-term Liabilities
545
613
981
Other Liabilities
545
613
981
Funds Available
Perm anent Assets
Total
Liabilities
Total
515
531
670
1,060
1,144
1,651
2013
2012
rd
3 Qtr.
3rd Qtr.
Year
15
63
22
15
63
22
9
40
12
24
103
34
(9)
(38)
(13)
Net Incom e
15
65
21
In the third quarter of 2013, Bradesco Corretora
placed 12th position in the BM&FBOVESPA’s
equity market ranking of 88 participating
brokerage firms. In the same period, Bradesco
Corretora served 19,307 investors and executed
1,690,840 call and put orders, for a total financial
volume of R$26,068 million.
We have noticed that new investors are
increasingly interested in learning about the stock
market and internet is the main, most practical
and least expensive channel for accessing this
market.
Bradesco Home Broker, which allows the
customer to purchase and sell shares through the
internet, saw a traded volume of R$2,546 million
on the demand market of the BM&FBOVESPA,
amounting to 969,128 received orders in the third
quarter of 2013, of which 251,574 were executed,
placing Bradesco in 17th in the ranking of home
brokers on BM&FBOVESPA's markets.
Bradesco Corretora traded 6,250,300 contracts on
BM&FBOVESPA’s futures markets, with a
financial volume of R$552,072 million, reaching
9th in the ranking among the 53 participating
brokerage firms.
Operating Companies
With more than 40 years of tradition and efficiency
in capital markets, Bradesco Corretora was also
the first brokerage firm in the market to provide its
customers with Direct Market Access. DMA is an
innovative computer routing service that allows
investors to carry out asset purchase and sale
operations directly on BM&FBOVESPA’s markets,
with complete convenience and safety, without
leaving the comfort of their home or office.
By means of DMA, Bradesco Corretora also
began to provide:
•
Greater autonomy when investing, since
customers controls the execution of orders,
without the need for intermediaries and in
complete confidentiality;
•
Speed and agility, by sending an
automatic confirmation of executed orders; and
•
On-line market follow-up, enabling prompt
identification and improved use of good business
opportunities.
Bradesco Corretora offers exclusive benefits to
undergraduate students to invest in shares, with
the initial investment of R$$200.00 and reduced
custody and brokerage rates.
All customers have several options to invest in
shares, public offerings, share rental, gold, futures
market, debentures, options, Exchange-Traded
Funds (ETFs) and the Direct Treasury Program,
which allows individual investors to acquire
federal government securities over the internet.
To be part of the program, the customer is only
required
to
register
at
the
www.bradescocorretora.com.br website.
Moreover, Bradesco Corretora offers the small
and medium investors the option to invest their
funds in Real Estate Investment Funds (FIIs),
such as corporate buildings, shopping malls,
hotels and hospitals. Investments in FIIs may be
conducted through the internet, directly through
Home Broker or using the assistance of our
professionals at the trading desk and shares
rooms.
Bradesco Corretora also manages the Investment
Club, gathering investors with common interests
and advising in the composition of group
investment portfolios.
Bradesco Corretora works to always make itself
available to customers, offering a number of
channels through which they may find content and
information on the stock market.
We are present on social networking sites such as
Facebook and Twitter, offering daily chats with
analysts, guides and educational videos, in
addition to delivering daily interactive analysis
programs for our customers on the TV Home
Broker with high definition broadcast, which is an
online television channel at the Bradesco
Corretora website.
In the TV Home Broker videos, Bradesco
Corretora’s analysts elaborate a market overview
and emphasize the day’s highlights according to
prospects from macroeconomic, fundamentalist
and graphic analysis.
The retail area of Bradesco Corretora continued
the qualification of customer services for
Individuals interested in equity products,
promoting personnel training and investments in
systems that support its activities. Bradesco
Corretora has 15 Share Rooms spread throughout
Brazil. These rooms were created to provide
guidance to customers interested in purchasing
and selling shares.
Bradesco Corretora has intensified efforts aimed
at providing better service conditions and
technical preparation among all professionals of
the Organization’s branch network and segments.
These efforts include the following initiatives:
•
Permanent provision of information to the
branch network, by means of reports prepared by
Bradesco Corretora’s skilled team of analysts;
•
Events were carried out at several
operating branches, such as Prime and Retail
segments, with the participation of investment
analysts and economists of Bradesco Corretora,
in addition to some IR officers from invited
companies.
•
In partnership with BM&FBOVESPA,
managers were trained using the Stock Exchange
environment and sales professionals, monitored
by Bradesco Corretora, in São Paulo and Rio de
Janeiro; and
•
Support to managers of all segments, with
the presence of our professionals in customer
visits, providing great assertiveness in the raising
of new funds and investor loyalty.
Bradesco
84
Operating Companies
International activities, carried out through the
New York and London trading desks, saw a
significant increase in the number of active
institutional customers, also indicating an increase
in Bradesco's market share among global
investors. Bradesco has developed an intense
road show schedule with analysts and publiclyheld companies, scheduling meetings with
institutional investors in major financial centers in
the U.S. and Europe, including New York, Boston,
Washington D.C., Chicago, Los Angeles, London,
Edinburg, Frankfurt and Paris.
Bradesco Corretora offers its customers complete
investment analysis services, with coverage of the
main sectors and companies on the Brazilian
market. Our team of analysts is made up of thirty-
one sector specialists (senior analysts and
assistants) who disclose their opinion to clients in
an equitable way, through follow-up reports and
guidance on actions taken based on a wide range
of projections and comparison multiples.
Bradesco Corretora also has its own economic
team dedicated to the specific demands of its
customers, focused on the stock market. More
than 700 monthly reports both in Portuguese and
English are sent to important investors domiciled
in Brazil, in the USA, Europe and Asia.
Net income for the third quarter of 2013 totaled
R$21 million. Shareholders’ equity reached
R$670 million in September 2013, equivalent to
40.6% of total assets, which added up to R$1,651
million.
Trading at BM&FBovespa
Trading on BM&FBovespa
Markets – BM&F
2012
2013
2013
1st Half of 2012
Year
1st Half of 2013
3rd Quarter of 2013
14th
9th
9th
9th
8,527
27,412
20,601
6,250
798,018
2,595,061
1,922,647
552,072
17th
15th
12th
12th
34,522
46,769
32,159
19,307
Number of Orders Executed
1,423,597
3,626,482
2,589,771
1,690,840
Financial Volume (R$ million)
38,028
85,972
53,372
26,068
15th
15th
14th
17th
Number of Registered Customers
247,442
253,509
260,524
263,700
Number of Orders Executed
471,319
925,196
501,950
251,574
5,323
10,555
5,518
2,546
Ranking
Contracts traded (thousands)
Markets – Bovespa
Ranking
Number of Investors
Markets Bovespa – Hom e Broker
Ranking
Operating Companies
Banco Bradesco BBI
Balance Sheet - R$ million
2012
Assets - R$ m illion
Septem ber
2013
Decem ber
Septem ber
Current and Long-term Assets
6,258
6,435
6,777
5,453
5,657
5,537
575
520
959
230
258
281
Perm anent Assets
1,423
1,423
1,544
Total
7,681
7,858
8,321
2012
Liabilities - R$ m illion
Septem ber
Current and Long-term Liabilities
2013
Decem ber
Septem ber
243
332
43
42
32
200
290
252
7,438
7,526
8,037
Total
7,681
7,858
8,321
Derivative Financial Instruments
Other Liabilities
284
2012
Incom e Statem ent – R$ m illion
3rd Qtr.
2013
3rd Qtr.
Year
110
452
273
110
452
273
53
228
37
Operating Incom e
163
680
310
Taxes and Contributions on Incom e
(56)
(232)
Total
107
448
Other Income/Expenses
Banco
Bradesco
BBI
S.A.,
Bradesco
Organization's
Investment
Bank,
advises
customers in the issue of shares, merger and
acquisition operations, structuring and distribution
of debt instruments, including debentures,
(110)
200
promissory notes, CRIs, real state funds, FIDCs
and bonds in Brazil and abroad, structured
financing for companies and Project Finance
projects.
Equity
Up to the end of the third quarter of 2013, Bradesco BBI made its presence felt in IPOs and Follow-ons that
went to the market. Considering public offerings registered with the Securities and Exchange Commission
(CVM) in the period, Bradesco BBI participated as Coordinator and Joint Bookrunner of ten offerings,
amounting to R$17.3 billion. We highlight the following operations in the period:
• CPFL, in the amount of R$914 million;
• Follow-on of Estácio Participações, in the
amount of R$768.7 million;
• Follow-on of Multiplan Empreendimentos
Imobiliários, in the amount of R$626.4 million;
• IPO of Biosev,
R$$709.4 million;
in
the
amount
of
• Follow-on of BHG S.A., in the amount of
R$355.5 million;
• IPO of BB Seguridade, in the amount of
R$$11,475 million;
• IPO of Smiles,
R$$1,132.2 million;
in
the
amount
of
• Follow-on of Abril Educação, in the amount of
R$521.9 million;
• Follow-on of Iguatemi, in the amount of
R$425.4 million; and
• Aliansce Shopping Centers, in the amount of
R$447.6 million.
Bradesco
86
Operating Companies
Fixed Income
With a number of important transactions, Bradesco BBI’s Fixed Income segment stands out in the end of the
third quarter of 2013. That year, transactions amounted to more than R$14.9 billion, which corresponds to
85 transactions, including the following:
• Debentures of Santos Energia Participações,
in the amount of R$37 million;
• Debentures of Renovias, in the amount of
R$95 million;
• Debentures of Embratel, in the amount of
R$1,900 million;
• Debentures of Usiminas, in the amount of
R$1,000 million;
• Promissory Notes of REB Empreendimentos,
in the amount of R$30 million;
• Debentures of WTorre, in the amount of
R$800 million;
• Debentures of UTC Participações, in the
amount of R$400 million;
• Debentures of Iguatemi, in the amount of
R$450 million;
• Debentures of Bradespar, in the amount of
R$1,000 million;
• Debentures of BCLV Comércio de Veículos, in
the amount of R$50 million;
• Debentures of Armazém Mateus, in the
• Debentures of Fleury, in the amount of
R$500 million;
• Debentures of Duke Energia, in the amount of
R$1,000 million;
• Debentures of Triângulo do Sol, in the amount
of R$691 million;
• Debentures of Clínica Delfim Gonzalez
Miranda, in the amount of R$50 million;
• Promissory Notes of Comgás, in the amount of
R$400 million;
• Debentures of Odebrecht Ambiental, in the
• Debentures of Lojas Renner, in the amount of
R$400 million;
• Promissory Notes of Carvalho Hosken
Engenharia, in the amount of R$90 million;
• Promissory Notes of TAM Linhas Aéreas, in
the amount of R$100 million;
• Promissory Notes of Oi, in the amount of
R$800 million;
• Debentures of RB Capital, in the amount of
R$92 million;
• Promissory Notes of Unicsul, in the amount of
R$50 million;
• Debentures of Sabesp, in the amount of
R$1,000 million;
• Promissory Notes of AES Tietê, in the amount
of R$498 million;
• Debentures of Gás Verde, in the amount of
R$150 million;
• Debentures of CPFL Geração, in the amount
of R$1,092 million;
• Promissory Notes of Nova Dutra, in the
• Debentures of JCPM, in the amount of R$100
million;
• Debentures of Rio Mais, in the amount of
R$315 million;
• Debentures of BK Brasil, in the amount of
R$150 million;
• Debentures of Randon, in the amount of
R$300 million;
• Debentures of Restoque, in the amount of
R$150 million;
• Promissory Notes of Rodobens Locação de
Imóveis, in the amount of R$150 million;
• Promissory Notes of Cálamo Distribuidora de
Produtos de Beleza, in the amount of R$250
million;
• Promissory Notes of CCR Barcas, in the
• Debentures of Direcional Engenharia, in the
Operating Companies
• Debentures of BR Malls, in the amount of
R$400 million;
• Promissory Notes of NET, in the amount of
R$680 million;
• Debentures of Fertilizantes Heringer, in the
• Debentures of Ecovias, in the amount of
R$881 million;
• Debentures of AES Tietê, in the amount of
R$498 million;
• Debentures of Log Commercial Properties, in
the amount of R$100 million; and
• Debentures of Rodovia das Colinas, in the
• Debentures of Tuper, in the amount of R$150
million.
• Debentures of Dobrevê Energia, in the amount
of R$35 million;
In addition to the domestic market, Bradesco BBI also has an outstanding position in the international capital
markets, originating debt operations (bonds) for placement with foreign investors. Bradesco BBI operated as
the Joint Bookrunner of 15 issues of bonds until the third quarter of 2013, surpassing US$8.8 billion, among
which were:
• Ford Motor Credit Company, in the amount of
US$1,000 million;
• Caixa, in the amount of US$1,250 million;
• Marfrig, in the amount of US$400 million;
• Banco do Brasil, in the amount of €700 million;
• BTG Pactual, in the amount of US$1,000
million;
• Gol, in the amount of US$200 million;
• Three transactions of Cosan, in the amount of
US$500 million and R$850 million;
• Banco ABC, in the amount of R$250 million;
• BTG Investments, in the amount of US$700
million;
• Marfrig, in the amount of US$600 million;
• OAS, in the amount of US$500 million; and
• JBS, in the amount of US$500 million;
• The two transactions of BRF, in the amount of
US$500 million each.
Structured Operations
Bradesco BBI develops financing structures and solutions for customers using several funding instruments,
including securitization. Moreover, the Company has an outstanding position in the acquisition finance
segment.
In the third quarter of 2013, announced transactions included the following:
• Promissory Notes of Rodobens Locação de
Imóveis, in the amount of R$150 million;
• CRI of CR2 Empreendimentos, in the amount
of R$50 million;
• Debentures of Vigor, in the amount of R$350
million;
• Lead coordinator of FIDC Gávea Crédito
Estruturado, in the amount of R$850 million;
• Lead coordinator of issue of Promissory Notes
of Cálamo Distribuidora de Produtos de Beleza
S.A., in the amount of R$250 million;
• Structuring of FIP of TRX, in the amount of
R$60 million;
• Lead coordinator of CRI backed by receivables
originated by Peralta Investimentos e
Participações Ltda., in the amount of R$59.8
million;
• Lead coordinator of FIDC Chemical VII, in the
Bradesco
88
Operating Companies
• Lead coordinator of CRI backed by receivables
originated by Matertrade Indústria e Comércio
Ltda. (“Teruskin”), in the amount of
R$31.9 million;
•
Lead coordinator of issue of Debentures of
CAEP, in the amount of R$280 million;
•
Lead coordinator of issue of Promissory Notes
of Vigor Alimentos, in the amount of R$350
million;
•
Lead coordinator of issue of Debentures of
Cálamo Distribuidora de Produtos de Beleza
S.A., in the amount of R$500 million;
•
Lead coordinator of FIDC Sirius Crédito, in the
amount of R$600 million; and
•
Lead coordinator of issue of Promissory Notes
of Unipar Participações S.A., in the amount of
R$550 million.
Mergers and Acquisitions
Bradesco BBI advises important customers on
mergers, acquisitions, sales of companies and
assets, private placement, joint ventures, and
financial and corporate restructuring and
privatizations, standing out among the main
investment banks in Brazil.
In the first nine months of 2013, Bradesco BBI
was among the main banks that advise the most
M&A operations in Brazil. In the period, Bradesco
BBI had fifteen announced operations, amounting
to approximately R$16,740 million, as follows:
• JBS vs. Marfrig,
R$5,850 million;
• Advisory services for Redentor Energia in the
public offering for going private process, in the
amount of R$24.9 million;
• Atkore International,
R$99 million;
in
in
the
the
amount
of
amount
of
• MMX/Trafigura and Mubadala, in the amount
of R$2,648 million;
• Advisory services to LLX in the sale of the
Company control to EIG, in the amount of
R$1,300 million;
• Advisory services for CMAA on the sale of
IndoAgri, in the amount of R$500 million;
• Advisory services for CCPR in the association
and sale of 50% to Vigor, in the amount of
R$410 million;
• Advisory services for COMGAS in the public
offering for change of control, in the amount of
R$143.5 million;
• Brennand Cimentos, in the amount of R$210
million;
• Haztec, in the amount of R$60 million;
• Log Commercial Properties, in the amount of
R$128 million; and
• Anhanguera vs. Kroton, in the amount of
R$3,041 million.
• Advisory services for FIP Multisetorial in the
acquisition of Grupo BR Towers, in the amount
of R$100 million;
Project Financing
Bradesco BBI has a solid track record playing the
role of financial advisor and structure maker for
several projects in the project and corporate
finance categories, always seeking the best
financial solution for projects in several sectors of
the economy. In addition to solutions through
credit and capital market, it also has an excellent
relationship with several different promotion
agencies, such as BNDES, BID and IFC.
Bradesco BBI is currently involved in around 60
financial advisory and structuring projects,
amounting to approximately R$$150 billion in
investments. By the end of the third quarter of
2013, Bradesco BBI concluded transactions in
electrical generation, oil & gas, mining, logistics,
port and airport industries and urban mobility,
including:
•
Advisory services and structuring of R$420million long-term financing for the Santo
Antonio
hydroelectric
power
plant
(hydroelectric power complex of Andrade
Gutierrez / Cemig / Furnas / Odebrecht);
Drilling, Arpoador Drilling and Guarapari
Drilling (drilling rigs of Sete Brasil);
•
Structuring of a R$248-million short-term
financing for Arpoador Drilling (drilling rig of
Sete Brasil);
•
Structuring of a US$253-million short-term
financing for BW Guirapá (wind farm of the
Santander Group);
•
•
Structuring of a US$1,192-million short-term
financing for Viracopos (airport of Triunfo /
UTC / Egis / Infraero);
financing for Urca Drilling (drilling rig of Sete
Brasil);
•
financing for Bracuhy Drilling (drilling rig of
Sete Brasil);
•
financing for REB (wind farm of the
Santander Group);
•
financing for Logum (logistics for the storage
and transportation of ethanol of Camargo
Corrêa / Copersucar / Odebrecht / Petrobras
/ Raízen / Uniduto);
•
financing for Baixa do Feijão (wind farms of
the EDP Renováveis Group);
•
Structuring of a R$268-million long-term
financing collateral for Baixa Verde / Moxotó
/ Pedra do Reino / Sobradinho (wind farms of
the Gestamp Group);
•
Advisory services and structuring of a
R$1,990-million long-term financing for the
hydroelectric power plant Santo Antônio
(hydroelectric complex of Andrade Gutierrez
/ Cemig / Furnas / Odebrecht); and
•
Structuring of a US$1,250-million short-term
financing for Sete Brasil.
•
Pre-auction advisory services in the bidding
process for Rio de Janeiro’s Light Rail
Transit (LRT), with estimated investments of
R$1,200 million (urban mobility of CCR /
Invepar / OTP / RioPar);
•
financing for Santos Energia (wind farm of
the Santander Group);
•
R$934-million long-term financing for MMX
Superporto Sudeste (port terminal dedicated
to iron ore of the listed company MMX);
•
R$468-million short-term financing for LLX
Açu (port complex of the listed company
LLX);
•
financing for Frade Drilling (drilling rig of Sete
Brasil);
•
financing for Arpoador Drilling (drilling rig of
Sete Brasil);
•
financing for Cassino Drilling, Curumim
Bradesco
90
Bradesco Arrendamento Mercantil - Leasing
On September 30, 2013, Bradesco Organization
controlled the following leasing companies:
Bradesco Leasing S.A. Arrendamento Mercantil
and Everest Leasing S.A. Arrendamento
Mercantil, as well as the leasing portfolios of
Banco Bradesco S.A., Banco Bradesco
Financiamentos S.A. and Banco Alvorada S.A.,
which are directly shown in their financial
statements.
Consolidated Statement of Financial Position – R$ million
2012
Statem ent of Financial Position – R$ m illion
Assets
Septem ber
2013
Decem ber
Septem ber
74,294
74,027
72,250
Funds Available
40,614
26,794
39,933
27,347
17
39,011
27,241
Leasing Operations
6.448
6.288
5.405
Allow ance for Loan Losses
(514)
(499)
(412)
952
958
988
46
51
52
74.340
74.078
72.302
64,146
69,332
67,723
62,557
67,675
66,171
Perm anent Assets
Total
Liabilities
Federal Funds Purchased and Securities Sold under Agreements to
Repurchase and Funds from the Issue of Securities
Borrow ing and Onlending
Other Liabilities
280
269
210
1,309
1,388
1,342
10,194
4,746
4,579
Total
74,340
74,078
72,302
Consolidated Income Statement – R$ million
2012
3rd Qtr.
Expenses from Financial Intermediation
Financial Margin
Reversals/(Recording) of Allow ance for Loan Losses
2,215
9,312
2,302
(1.909)
(8.118)
(2.129)
306
(5)
301
(25)
Operating Incom e
276
Non-Operating Income
(19)
257
Net Incom e
2013
3rd Qtr.
Year
1,194
(11)
1,183
(100)
1,083
(48)
1,035
173
35
208
(21)
187
(10)
177
(111)
(434)
(81)
146
601
96
Operating Companies
Performance of Leasing Operations – Bradesco Consolidated
On September 30, 2013 consolidated leasing
operations brought to present value totaled
R$6.077 billion(*). Banco Bradesco S.A.’s and
Banco Bradesco Financiamentos S.A.’s leasing
portfolios mainly include operations with vehicles
for individuals.
leasing companies are among sector leaders, with
a 19.81% market share (reference date: July
2013). This excellent performance is the result of
the integrated operations of the Bradesco branch
network and the maintenance of its diversified
business strategies in various market segments,
in particular, operating agreements entered into
with major manufacturers, mainly in the
transportation vehicles and machinery and
equipment industries.
According to the Brazilian Leasing Companies
Association - ABEL, Bradesco Organization's
(*) Includes Banco Bradesco Financiamentos, Banco
Bradesco and Banco Alvorada leasing operations.
Leasing Operations are carried out by Bradesco
Leasing S.A. Arrendamento Mercantil and Banco
Bradesco Financiamentos S.A.
Portfolio by Type of Asset
2012
Asset
Septem ber
2013
Decem ber
Septem ber
Vehicles
69.5%
66.8%
62.4%
Machinery/Equipment
26.3%
28.0%
32.2%
Electronic Equipment
3.0%
3.1%
3.1%
Other
1.2%
2.1%
2.3%
Total
100.0%
100.0%
100.0%
Bradesco
92
4 – Independent Auditors’ Report on the Limited
Review of Supplementary Accounting Information
Presented in the Report on Economic and
Financial Analysis
Limited assurance report from independent auditor on the supplementary accounting
information
To
The Directors of
Banco Bradesco S.A.
Osasco - SP
Introduction
We were engaged to apply limited assurance procedures for the supplementary accounting
information included in the Supplementary Information Report of Banco Bradesco S.A.
("Bradesco") as of September 30, 2013 and for the three and nine month periods then ended.
Bradesco´s Management is responsible for the preparation and fair presentation of this
supplementary accounting information. Our responsibility is to issue a Limited Assurance
Report on such supplementary accounting information.
Scope, procedures applied and limitations
The limited assurance procedures were performed in accordance with standard NBC TO 3000 –
Assurance Engagements Other than Audit and Review, issued by the Brazilian Federal
Accounting Council (CFC – Conselho Federal de Contabilidade) and the ISAE 3000 International Standard on Assurance Engagements issued by the International Auditing and
Assurance Standards Board - IASB, both for assurance engagements other than audits or
reviews of historical financial information.
The limited assurance procedures comprised: (a) the planning of the work, considering the
relevance of the supplementary financial information and the internal controls systems that
served as a basis for the preparation of the Supplementary Information Report of Bradesco, (b)
the understanding of the calculation methodology and the consolidation of indicators through
interviews with the management responsible for the preparation of the supplementary
accounting information, and (c) the comparison of the financial and accounting indicators with
the interim information disclosed at this date and/or accounting records.
The procedures that were applied do not constitute an audit or review in accordance with
Brazilian and international auditing and review standards, as well as these procedures and the
obtained evidence are more limited than for reasonable assurance procedures. Additionally, our
report does not offer limited assurance on the scope of future information (such as goals,
expectations and future plans) and descriptive information that is subject to subjective
assessment.
Criteria for preparation of the supplementary accounting information
The additional supplementary accounting information disclosed in the Supplementary
Information Report as of September 30, 2013 and for the three and nine month periods then
ended. were prepared by Bradesco´s Management, based on the consolidated financial
information contained in the interim financial information and on the criteria described in the
Supplementary Information Report , in order to provide additional analysis, but without being
part of the interim financial information available in this date.
Conclusion
Based on our review, we are not aware of any facts that would lead us to believe that the
supplementary accounting information included in the Supplementary Information Report as of
September 30, 2013 and for the three and nine month periods then ended are inconsistent, in
all material respects, with regard to interim accounting information referred to in the paragraph
of criteria for the preparation of supplementary accounting information.
Osasco, October 18, 2013
Original report in Portuguese signed by
KPMG Auditores Independentes
CRC 2SP014428/O-6
Cláudio Rogélio Sertório
Contador CRC 1SP212059/O-0

Suplemmentary Information

Transcription

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