HYLANDS PARK CUSTOMER INFORMATION

HYLANDS PARK CUSTOMER INFORMATION
FRIDAY 19TH UNTIL MONDAY 22ND AUGUST 2016
FESTIVAL APP
Celebrate our #V21st with us and our 2016
V Festival app. Plan out your schedule with
the built-in diary so you always know when
your favourite artists are about to hit the
stage. Our push notifications will ensure you
are the first to find out about any special
onsite offers and more. You can also explore
the festival with the site map and read about
all artists performing at this year’s V Festival,
sponsored by Virgin Media. Download it for
free from the Apple App Store or Google Play.
HYLANDS HOUSE AND PARK
Hylands has over 754 acres of Grade 2 listed
parkland, showcasing an important example
of Landscape Architect Humphry Repton’s
influence during the 19th Century. Today
Hylands House, also listed, can be hired
for weddings, corporates and events. The
Stables Visitor Centre with Gift Shop, Café and
Artist Studios are surrounded by colourful
Pleasure Gardens and an award winning
contemporary garden. Ancient Woodlands,
Grasslands and a Serpentine Lake all provide
important habitat for a number of protected
species. The park also boasts an
all-inclusive Adventure Castle play area for
younger visitors.
GETTING THERE
RAIL AND BUSES
First Buses will operate a shuttle service
between Chelmsford Rail Station and Hylands
Park for £5 return. Buses run from Coval
Lane, exit from the front of the rail station
and turn left info Fairfield Road. The shuttle
service from V Festival will run from the bus
station near yellow campsite. Check national
rail for train times and routes.
FROM CHELMSFORD TO V FESTIVAL
FRIDAY 19 AUGUST
08:30 - 19:00
SATURDAY 20 AUGUST
09:30 - 19:00
SUNDAY 21 AUGUST
09:30 - 19:00
FROM V FESTIVAL TO CHELMSFORD
MONDAY 22 AUGUST
06:00 - 19:00
A request from Greater Anglia – Please
note that if you are travelling by train from
London that Oyster Cards are not valid in
Chelmsford. This includes pay as you go
credit and London area zone Travelcards. A
separate rail ticket to Chelmsford is required.
You must buy your rail ticket before you
board the train. You cannot offer to ‘pay the
difference’ in any fare once y ou arrive in
Chelmsford. If you arrive without a valid rail
ticket you may have to pay a penalty fare.
If you have any queries please visit
EXITING BY CAR
Please be patient when exiting, stewards will
assist you. Please look after yourself and
others and ensure you are fit to do drive
before you leave the festival.
ON FOOT
Hylands Park is approximately 2 miles south
from Chelmsford town centre on the A414.
Follow the signs from Chelmsford when
reaching the festival site and head towards
Gate 5.
www.greateranglia.co.uk
FESTIVAL COACHES
Coach travel can be booked in advance by
visiting our official coach suppliers at
www.biggreencoach.co.uk
If booking festival tickets and a coach travel
package, please note that festival tickets will
only be given out when disembarking from
the coach at the festival.
Coaches leave the festival site from the bus
station shown on the map below.
BY CAR
Please follow road signs to V Festival, failure
to do so may prevent entry to the park.
Please do not use SAT Nav when nearing
Hylands Park as road closures are in place
that are not usually there.
From the South and East – Follow the A12 to
Chelmsford then follow signs to V Festival.
From the North and West – Take M25, M11
then A414 to Chelmsford then follow the
signs to V Festival.
GETTING A LIFT
There are pick up/drop off/taxi points in blue
and yellow car parks, to find these follow the
road signs.
Some roads will be closed so drivers will
need to exit the A12 at Junction 17.
CAR PARKING
There are official, supervised and lit car
parks. Parking is £20 per vehicle arriving
on Friday and £10 if arriving on Saturday
or Sunday, you can pay in advance with your
official ticket agent or pay on arrival, please
have correct cash ready. Do not park on the
surrounding roads as you will be towed away.
AGE POLICY
V Festival is not suitable for young children.
Children under 5 are not permitted, children
16 and under must be accompanied by an
adult aged 18 or over at all times and will
need a full priced ticket.
ARRIVING AT V FESTIVAL
Opening Times
CAR PARKS: 9AM FRIDAY
CAMPSITES: 12:00 NOON FRIDAY
WEEKEND CAMPING
You will receive an entry wristband from your
ticket agent. Please ensure you read the
information on the wallet carefully. Keep the
wristband safe and do not put it on until you
are on route to V Festival. Please note that
replacement wristbands will not be issued.
Please do not put tents or equipment in the
fire lanes, it will be removed even if you are
not present. The lanes allow emergency
vehicles access, if in doubt please ask.
There are recycling bags available from
our Green Messengers on entry to the
campsites, please do use these to help us
keep the campsites tidy and recycle your
waste after you have left.
FRIDAY NIGHT
We’re excited to announce that BBC Radio
1’s Summer of Dance season will take over
the Radio 1 stage on Friday 19 August, just
hours before the 21st Birthday celebration
commences. There’s no better way to get the
party well and truly started than with some of
the hottest dance acts on the planet.
You won’t want to miss this, so make sure
your tents up and lashes are on, for 7pm.
Due to the huge success of Headphone Disco
in the Dance Arena we’ve secured even more
headphones this year and extended the times
so you’ll be able to dance like a lunatic from
21:30 on Friday night and 12:00 Saturday
night until the early hours.
PINK MOON CAMPING
Pink Moon customers will receive further
information from the Pink Moon Team, if you
have any queries please contact
[email protected]
V STYLE
V Style customers will receive further
information from our V Style Team, if
you have any queries please contact
[email protected]
DAY TICKET HOLDERS –
SATURDAY &/OR SUNDAY
You are not permitted to camp or stay on site
and do not need a festival wristband.
Your ticket will allow you entry to the arena
via Gate 5 on Saturday and/or Sunday and
will be scanned by the stewards. There is no
re-admittance to the arena so please ensure
you have all your belongings with you.
WEEKEND NON CAMPING TICKET HOLDERS
You are not permitted to camp or stay on
site and do not need a festival wristband.
You will receive an entry wristband from your
ticket agent. Please ensure you read the
information on the wallet carefully. Keep the
wristband safe and do not put it on until you
are on route to V Festival. Please note that
replacement wristbands will not be issued.
There is no re-admittance to the arena so
please ensure you have all your belongings
with you.
Scanners are non-intrusive and no
images of you are created so there is no
infringement of your privacy.
If you refuse you will be required to
ACCESSIBLE INFORMATION
We ask for you to complete our application
form for all access requirements and any PA/
Carer ticket requests alongside your proof
of disability documentation for validation of
your request.
Disabled Access is now being treated as a
free add-on feature to any event ticket.
Hylands Park is a green-field site and can be
hilly with lots of grass sections meaning that
sometimes access across the site is not that
easy especially in bad weather conditions.
V Festival provides a number of facilities in
the arena and campsite to accommodate
disabled customers needs.
Not all applicants for disabled access require
the use of all facilities, but we will provide
access to whatever is needed.
A free PA/Carer ticket is available for those
who require it.
If you have any questions about the access
and facilities at the festival, please email our
dedicated team at
[email protected]
CAMPERVANS/CARAVANS/TRAILER TENTS
Pitches are £99 bookable in advance from
www.seetickets.com subject to availability.
If you have pre booked please exchange
your campervan ticket and weekend camping
tickets for a wristband at the wristband
exchange tent. There is a max of 4 person
permitted per pitch and each must have a
weekend camping ticket. All persons staying
in the campervan must exchange their tickets
at the same time.
Tents are not permitted in or around your
pitch, awnings integral to a campervan are
permitted. Due to fire safety measures any
equipment that we feel could infringe safety
regulations will be removed. Vehicles other
than those stated above are not permitted
into this area.
Please display your campervan hanging
card from your rear view mirror to assist us
directing you to the correct place.
SEARCHES
All persons entering the festival site may
be searched as a condition of entry.
Strictly NO illegal substances, Psychoactive
substances will NOT be permitted into the
site. Possession of either may lead to your
ejection from the festival or arrest.
As part of improved security we will be
using metal detector scanners, you may
be asked to use the scanner for a variety
of reasons including random selection.
undergo a private search.
GENERAL CAMPERS INFORMATION
PHONE CHARGING
Don’t let a dead phone battery ruin your V
Festival experience.
You can charge your phone in your pocket
with Volt for the entire festival.
Sign up for Volt online, collect your first Volt
Charger when you arrive at the festival,
charge your phone in your pocket and when
you need more power, swap your empty
charger for a fully loaded one, and repeat!
Get in ahead of the crowds to ensure you get
one (and save £’s, it’s cheaper the earlier
that you book!) To book visit
http://getvolt.dk/en/festivals/v-festivalhylands-park-2016
CAMPSITE SAFETY
Carbon Monoxide is colourless,
odourless and is poisonous.
Disposable BBQ’s give off harmful carbon
monoxide during and after use, never take one
into your tent, awning, caravan or motorhome.
If you get separated from your friends, can’t
find your tent, or just would like somebody
to talk to then visit our welfare team Open
Road in the Welfare area within red campsite.
The Open Road Team will also be walking
through the campsites. If you feel unwell
alert a security/steward or visit first aid tent
or welfare.
Mark your tent to make it easily identifiable to
you, make mental note of your surroundings
and your nearest campsite security tower,
they are all numbered for ease.
Look out for each other you’re all neighbours
albeit for a weekend.
If you see anybody acting suspiciously or
somebody is making you feel uncomfortable
alert a member of the security or festival team.
No glass is permitted on site - there
are glass bottle exchanges on route to the
campsites. You can decant your liquids from
glass bottles into plastic here for £1 per
bottle and all proceeds go to Village Water.
You get to keep the contents and your glass
bottles will be recycled.
SHOWERS & TOILETS
There are showers situated in the village area
between red campsite and the campervan
field. Toilets are located throughout the
campsites, arena and car parks.
TENTS
Love Your Tent – Please take your tents and
other camping equipment home with you,
this is the best way to save your money
and recycle at the same time.
CAMPSITE DO’S AND DON’TS
Please don’t bring anything illegal or
anything considered offensive, illegal highs/
psychoactive substances. Do please bring
your smart phones for that gorgeous #SelfV
but do take good care of all your belongings.
NO
Air horns
Fires/Flares/Flying lanterns
Fireworks
Gazebos
Glass
Hi Vis Vests/Jackets
Illegal Substances / Psychotic substances /
Nitrous Oxide
Knives
Laser Pens
LPG Camping Stoves
Professional visual/audio recording
equipment (Without an official festival
media pass)
Smoke Canisters
Sound systems
Umbrellas/Parasol (Long Poles)
Weapons
YES
Alcohol ( Not in glass )
Canned Food & Drinks
Food (Not in glass)
Perfume/Aftershave/Deodorant
Small BBQ Trays
Small hammers for pitching tents
Umbrellas, short parasols
Water / Soft drinks of any size
Umbreallas/Parasol (Short poles)
ARENA DO’S AND DON’TS
(all of the above under the NO, plus)
NO
Alcohol
Cans
Long Pole Flags
Camping Furniture/Chairs/BBQ’s
Crowd Surfing
YES
Soft drinks in plastic containers,
max 500ml in size
There is a packing list on
www.vfestival.com for your use.
GENERAL FESTIVAL INFORMATION
OPENING TIMES
The Arena – Approx 17:00 on Friday for
campers only & at 11:30 on Saturday
and Sunday.
The village is an area which will remain open
throughout most of the night with Radio 1
Summer of Dance and Headphone Arena on
Friday and Saturday nights.
UNOFFICIAL CAMPSITES/CAR PARKS
We strongly advise that for your own safety
you do not camp or park in unofficial
campsites and car parks outside of the
festival site.
VIP UPGRADES
We are offering ticket holders the chance to
upgrade their tickets to enter the VIP area
inside of the arena. Subject to availability.
www.ticketmaster.co.uk or
www.seetickets.com
Upgrades offer the following benefits;
• A relaxed and spacious environment
offering a wider choice of exclusive food and
drink outlets.
• Cash bar with comfortable indoor and
outdoor seating areas
• Post-festival late bar with DJ’s on Saturday
and Sunday nights
• VIP toilet access
• Beautiful Hylands House Garden setting
STAGES
All indoor stages have set capacities which
cannot be exceeded. If you wish to see a
specific artist you are advised to get there
early as admittance cannot be guaranteed.
Once an indoor stage reaches its capacity
the entrances will be closed and will not be
reopened until that artist has finished, even if
people exit during the performance.
TOILETS
There are toilets located throughout the
festival site.
We don’t want you to queue jump but don’t be
afraid to ask people to check the toilet doors.
Please keep the toilets clean, they are
cleaned and emptied throughout the weekend
but we need your help too.
Do not use the surrounding park land as you
risk being ejected from the festival if you do.
FOOD AND DRINK
There is a large selection of food stalls offering
a variety of dishes from all over the world.
There are bars serving alcohol during
licenced hours to over 18’s only. We operate
a challenge 25 policy so please don’t be
offended if you are asked for ID. It is against
the law to purchase alcohol for under 18’s.
For the first time all bars at the festival will
be cash bars, so no need to exchange cash
for tokens.
Bring us your empties!
Every bar cup and all plastic bottles that you
purchase at V Festival will have a returnable
deposit of 10p. There is a dedicated return
point in the arena (left of main stage bar).
10 items for £1, a full recycling bag of bottles
for £5.
Opening Hours: Fri/Sat/Sun 1pm - 9pm.
WIN THIS YEAR’S MERCHANDISE!
As a thank you for helping us to reduce our
environmental impact everyone who returns
a full bag of recycling to the Recycling Points
in the campsites can enter into a prize draw
to win a bundle of merchandise. Ask a Green
Messenger about this scheme.
RECYCLING/RUBBISH
Please use the bins and recycling areas
provided, this all goes a long way to help with
the clear up of the site and is good for the
environment.
We have a dedicated team of Green
Messenger volunteers who are on hand to
answer any queries you may have about the
recycling system or environmental initiatives
at the Festival.
LOST PROPERTY
Please hand in anything you might find to the
Open Road staff in the Welfare tent. Please
report any missing items to the Open Road
staff before reporting it missing to the Police.
Please visit vfestival.com after the festival
for details on any unclaimed property.
BE SAFE
BE DRINKAWARE
If you consume too much alcohol you may not
be able to remember where your tent is, the
campsites are large. Drink water in between
alcohol and stay hydrated, we want you to
remember your great weekend.
DRUGS
The law has changed, there is no such
thing as a ‘legal high’ this includes Nitrous
Oxide. NO illegal/unidentifiable/psychoactive
substances or nitrous oxide is permitted into
the site. Possession of any may lead to your
ejection from the festival and arrest.
Want to know more? Talktofrank.com or call
0300 123 6600. These substances like illegal
drugs are banned from the festival so please
don’t bring them.
You may be searched by security or the Police
as a condition of entry to the festival site.
Please use common sense when deciding
what to bring. Anything illegal, prohibited
from the festival or considered offensive
will be confiscated and you may be asked to
leave the festival site.
Look after yourself and those around you. If
you feel unwell you can visit one of the first
aid points which are signposted in the arena
and the campsites. Or visit our welfare team,
Open Road in the Welfare Area in the arena
close to Gate 2 or in red campsite. The
Samaritans are also on hand if you wish to
just talk. If you take medication please let
your friends know and remember to bring it
with you.
There are areas inside the festival site which
are designated no smoking areas. Please
adhere to the signage in these areas or you
may risk a fine from the local authority..
EMERGENCY SERVICES
Full emergency services are present at the
festival. Please make a note of the displayed
on-site emergency telephone numbers and
use them in the event of an emergency.
CRIME STOPPERS
If you know or suspect somebody of
coming to V Festival to commit a crime you
can contact the Police or Crime Stoppers
anonymously on 0800 555 111. If you see
anybody acting suspiciously please alert a
member of staff or the Police.
THINGS TO REMEMBER
• If you don’t need it don’t bring it
• Leave valuables at home
• Lock your vehicles and don’t leave
anything of value visible
• Pickpockets may operate in densely
crowded areas, be vigilant and look
after your wallet and mobile phone
• Get to know your neighbours in the
campsites, create a community spirit
• Mark property with a postcode (but
not your house keys)
• Keep cash and possessions on you
but not all in one place
• If you are the designated driver,
ensure you are safe to drive before
you do so
• Share your photo’s with us #V21st
facebook.com/vfestival
twitter.com/vfestival
Instagram.com/vfestival