WESTON PARK CUSTOMER INFORMATION

WESTON PARK CUSTOMER INFORMATION
FRIDAY 19TH UNTIL MONDAY 22ND AUGUST 2016
FESTIVAL APP
FROM TELFORD BUS STATION
Celebrate our #V21st with us and our 2016
V Festival app. Plan out your schedule with
the built-in diary so you always know when
your favourite artists are about to hit the
stage. Our push notifications will ensure you
are the first to find out about any special
onsite offers and more. You can also explore
the festival with the site map and read about
all artists performing at this year’s V Festival,
sponsored by Virgin Media.
Every 20 minutes
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
FROM TELFORD PARK INN & FORGE GATE HOTELS
Every 15 minutes
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
Weston Park is one of the most welcoming
stately homes with as much character as any
English castle and as many stories as any
royal home. The grounds of Weston Park
combine 1,000 acres of natural beauty with
three centuries of garden design. From the
formal lines and long avenues of the 17th
century garden’s to the unique style added
by ‘Capability’ Brown in the 18th century.
GETTING THERE
Every 15 minutes
TO STAFFORD RAIL STATION
Every 15 minutes
FRIDAY 19 AUGUST
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
MONDAY 22 AUGUST
SHUTTLE SERVICES TO V FESTIVAL
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
FROM STAFFORD RAIL STATION
06:00 - 20:30
08:00 - 15:30
09:00 - 15:30
FRIDAY 19 AUGUST
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
FRIDAY 19 AUGUST
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
MONDAY 22 AUGUST
09:00 - 19:00
09:00 - 14:00
20:00 - 00:30
09:00 - 14:00
19:00 - 00:30
04:30 - 12:30
TO TELFORD BUS STATION
Every 20 minutes
20:00 - 00:30
20:00 - 00:30
TO TELFORD PARK INN & FORGE GATE HOTELS
Every 15 minutes
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
20:00 - 00:30
20:00 - 00:30
TO TELFORD RAIL STATION
FROM TELFORD BUS STATION
Every 15 minutes
07:00 - 19:00
09:00 - 14:00
20:00 - 00:30
10:00 - 14:00
19:00 - 00:30
04:30 - 12:30
TO WOLVERHAMPTON RAIL STATION
Every 15 minutes
FRIDAY 19 AUGUST
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
09:10 - 15:40
10:10 - 15:40
SHUTTLE SERVICES FROM V FESTIVAL
RAIL AND BUSES
National Express West Midlands will be
operating a £10 return and £7 single shuttle
bus service from Wolverhampton Bus Station
(Pipers Row) and Stafford Rail Station to
Weston Park and back. A third National
Express service will operate on Saturday and
Sunday from Telford pick up/drop off points
at £8 return and £5 single.
Every 15 minutes
09:05 - 15:35
10:05 - 15:35
FROM TELFORD RAIL STATION
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
WESTON PARK
09:00 - 15:30
10 :00 - 15:30
Every 15 minutes
08:00 - 20:30
22:00 - 22:30
08:00 - 16:00
08:00 - 16:00
SATURDAY 20 AUGUST
SUNDAY 21 AUGUST
20:00 - 00:30
20:00 - 00:30
National Express will try to maintain the
advertised frequency throughout the duration
of the advertised times, however on Saturday
and Sunday evenings due to the nature of
the festival leaving times for buses may be
affected. Please be assured that National
Express will continue operating until all
passengers on the shuttle buses have been
transported to their destination on the time
table if they are at the on-site festival bus
station for the advertised time.
FESTIVAL COACHES
Coach travel can be booked in advance by
visiting our official coach suppliers at
www.biggreencoach.co.uk
If booking festival tickets and a coach travel
package, please note that festival tickets will
only be given out when disembarking from
the coach at the festival.
Coaches leave the festival site from the bus
station shown on the map below.
BY CAR
Please follow road signs to V Festival, failure
to do so may prevent entry to the park.
Please do not use SAT NAV when nearing
Weston Park as road closures are in place
that are not usually there. FROM NORTH
WALES, WIRRAL & CHESHIRE. Use A49,
A41 south then follow directional signs to
V Festival. FROM M6 NORTHBOUND off at
J10a then M54 to J3 to the V Festival – No
access to V via M6 J12 northbound
FROM SOUTH WALES M4 to A449 then A40
to M50, M5, M6, M54 J3. FROM NORTH
EAST M1 to J23A, then A42, M42, M6 Toll off
at Junction T8, A460, M54 J3
FROM SOUTH EAST M40, M5, M6
Northbound as above or M1, M6 as above.
There will be road signs as you approach
the V Festival. Failure to follow the signed
routes may prevent entry to the park. Road
closures are in place so DO NOT follow your
Sat Nav, but DO follow all directional signs.
GETTING A LIFT
The Pick Up & Drop Off point is accessed
from the A5 but please be sure to follow the
directional signs so you enter through the
correct gate. Use the Pick Up & Drop Off point
at the end of the day for taxis and arranged
collections and do not make your own
meeting point as it may be inaccessible to
pedestrians or cars due to temporary traffic
orders.
There is now an official taxi rank at the pick
up/drop off point, please use this for licenced
taxi’s and for your own safety please don’t
get into any vehicles that are not licensed.
EXITING BY CAR
Please be patient when exiting, stewards will
assist you. Please look after yourself and
others and ensure you are fit to drive before
you leave the festival.
CAR PARKING
There are official, supervised and lit car
parks. Parking is £20 per vehicle arriving
on Friday and £10 if arriving on Saturday or
Sunday, all fees are payable on arrival, please
have correct money ready.
Do not park on the surrounding roads as you
will be towed away.
AGE POLICY
V Festival is not suitable for young children.
Children under 5 are not permitted, children
16 and under must be accompanied by an
adult aged 18 or over at all times and will
need a full priced ticket.
ARRIVING AT V FESTIVAL
Opening Times
CAR PARKS: 8AM FRIDAY
CAMPSITES/WRISTBAND EXCHANGE: 9AM FRIDAY
WEEKEND CAMPING
You will receive your ticket from your
ticket outlet which you must exchange for
a wristband on arrival at the wristband
exchange tent opposite Gates 15, 16 & 17.
Ensure you make a note of which campsite
you camp in. Please do not put tents
or equipment in the fire lanes within the
campsites, it will be removed even if you are
not present. The lanes allow emergency
vehicles access, if you are in any doubt
please ask. Ensure you wear your wristband
all weekend, removing it will invalidate it
and no re-admittance will be permitted.
Replacement tickets/wristbands will not be
given in any circumstances. There will be
recycling bags available from our Green
Messengers around the Wristband Exchange
and in the campsites over the weekend.
There are recycling and litter points
throughout the campsites, do please do use
these to help us keep the campsites tidy and
recycle your waste after you have left.
There is a main recycling point on route to
the arena. You can take your recycling here
on your way to the arena in the mornings,
why not take a bag of cans to Every Can
Counts and let the competitive streak in you
come out to try and win VIP tickets to next
year’s festival.
Make the trip from the car parks or coach
station a little easier by using the trolley
service from the car parks and on route to
the arena. All fees from the service go to
Village Water who supports water projects
in Africa.
FRIDAY NIGHT
We’re excited to announce that BBC Radio
1’s Summer of Dance season will take over
the Radio 1 stage at both V Festival sites on
Friday 19 August, just hours before the 21st
Birthday celebration commences.
There’s no better way to get the party well
and truly started than with some of the
hottest dance acts on the planet.
You won’t want to miss this, so make sure
your tents up and lashes are on, for 7pm.
Due to the huge success of Headphone Disco
in the Dance Arena we’ve secured even more
headphones this year and extended the times
so you’ll be able to dance like a lunatic from
21:30 on Friday night and 12:00 Saturday
night until the early hours.
Pink Moon customers will receive further
information from the Pink Moon Team, if you
have any queries please contact
[email protected]
V STYLE
V Style customers will receive further
information from our V Style Team, if
you have any queries please contact
[email protected]
DAY TICKET HOLDERS –
SATURDAY &/OR SUNDAY
You are not permitted to camp or stay on site
and do not need a festival wristband. Your
ticket will allow you entry to the arena via Gate
15, 16 & 17 on Saturday and/or Sunday and
will be scanned by the stewards. There is no
re-admittance to the arena so please ensure
you have all your belongings with you.
WEEKEND NON CAMPING TICKET HOLDERS
You are not permitted to camp or stay on site
and do not need a festival wristband. Your
ticket has two stubs, one for each day, please
ensure you keep your tickets intact until the
correct stub is scanned and torn. Please
ensure you keep all sections safe, there will be
no admittance for lost sections. There is no
re-admittance to the arena so please ensure
you have all your belongings with you.
ACCESSIBLE INFORMATION
We ask for you to complete our application
form for all access requirements and any PA/
Carer ticket requests alongside your proof of
disability documentation for validation of your
request. Disabled Access is now being treated
as a free add-on feature to any event ticket.
Weston Park is a green-field site and can be
hilly with lots of grass sections meaning that
sometimes access across the site is not that
easy especially in bad weather conditions. V
Festival provides a number of facilities in the
arena and campsite to accommodate disabled
customer needs.
Not all applicants for disabled access require
the use of all facilities, but we will provide
access to whatever is needed. A free PA/Carer
ticket is available for those who require it.
If you have any questions about the access
and facilities at the festival, please email our
dedicated team at
[email protected]
CAMPERVANS/CARAVANS/TRAILER TENTS
Pitches are £99 bookable in advance from
www.seetickets.com subject to availability. If
you have pre booked please exchange your
campervan ticket and weekend camping tickets
for a wristband at the wristband exchange tent.
There is a max of 4 person permitted per pitch
and each must have a weekend camping ticket.
All persons staying in the campervan must
exchange their tickets at the same time.
Tents are not permitted in or around your
pitch, awnings integral to a campervan are
permitted. Due to fire safety measures any
equipment that we feel could infringe safety
regulations will be removed. Vehicles other
than those stated above are not permitted into
this area.
Please display your campervan hanging
card from your rear view mirror to assist us
directing you to the correct place.
SECURITY SEARCHES
All persons entering the festival site may be
searched as a condition of entry. Strictly NO
illegal substances, Psychoactive substances
will be permitted into the site. Possession
of either may lead to your ejection from the
festival or arrest.
GENERAL CAMPERS INFORMATION
PHONE CHARGING
Don’t let a dead phone battery ruin your V
Festival experience.
You can charge your phone in your pocket
with Volt for the entire festival. Sign up for Volt
online, collect your first Volt Charger when you
arrive at the festival, charge your phone in
your pocket and when you need more power,
swap your empty charger for a fully loaded
one, and repeat!
Get in ahead of the crowds to ensure you get
one (and save £’s, it’s cheaper the earlier that
you book!) To book visit
http://getvolt.dk/en/festivals/v-festivalweston-park-2016
CAMPSITE SAFETY
Carbon Monoxide is colourless, odourless
and is poisonous. Disposable BBQ’s give off
harmful carbon monoxide during and after use,
never take one into your tent, awning, caravan
or motorhome. If you get separated from your
friends, can’t find your tent, or just would like
somebody to talk to then visit the Welfare
which is situated next to the wristband
exchange. If you feel unwell alert a security/
steward or visit the first aid tent.
Mark your tent to make it easily identifiable to
you, make mental note of your surroundings
and your nearest campsite security tower
they are all numbered for ease.
Look out for each other you’re all neighbours
albeit for a weekend.
If you see anybody acting suspiciously or
somebody is making you feel uncomfortable
alert a member of the security or festival team.
No glass is permitted on site - there are
glass bottle exchanges on route to the
campsites. You can decant your liquids from
glass bottles into plastic here for £1 per
bottle and all proceeds go to Village Water.
You get to keep the contents and your glass
bottles will be recycled.
SHOWERS & TOILETS
There are showers situated within orange and
blue campsites. Toilets are located throughout
the campsites, arena and car parks.
TENTS
Love Your Tent – Please take your tents and
other camping equipment home with you,
this is the best way to save your money and
recycle at the same time.
CAMPSITE DO’S AND DON’TS
Please don’t bring anything illegal or
anything considered offensive, illegal highs/
psychoactive substances. Do please bring
your smart phones for that gorgeous #SelfV
but do take good care of all your belongings.
NO
Air horns
Fires/Flares/Flying lanterns
Fireworks
Gazebos
Glass
Hi Vis Vests/Jackets
Illegal Substances / Psychotic substances /
Nitrous Oxide
Knives
Laser Pens
LPG Camping Stoves
Professional visual/audio recording
equipment (Without an official festival media
pass)
Smoke Canisters
Sound systems
Umbrellas/Parasol (Long Poles)
Weapons
YES
Alcohol ( Not in glass )
Canned Food & Drinks
Food (Not in glass)
Perfume/Aftershave/Deodorant
Small BBQ Trays
Small hammers for pitching tents
Umbrellas, short parasols
Water / Soft drinks of any size
Umbreallas/Parasol (Short poles)
ARENA DO’S AND DON’TS
(all of the above under the NO, plus)
NO
Alcohol
Cans
Long Pole Flags
Camping Furniture/Chairs/BBQ’s
Crowd Surfing
YES
Soft drinks in plastic containers,
max 500ml in size
There is a packing list on
www.vfestival.com for your use.
GENERAL FESTIVAL INFORMATION
OPENING TIMES
The Arena – Approx 12 noon on Friday for
campers only & at 11.30am on Saturday and
Sunday.
The village is an area which will remain open
throughout most of the night with Radio 1
Summer of Dance and Headphone Arena on
Friday and Saturday nights.
UNOFFICIAL CAMPSITES/CAR PARKS
We strongly advise that for your own safety
you do not camp or park in unofficial
campsites and car parks outside of the
festival site.
VIP UPGRADES
We are offering ticket holders the change to
upgrade their tickets to enter the VIP area
inside of the arena. Subject to availability.
www.ticketmaster.co.uk or
www.seetickets.com
Upgrades offer the following benefits; A
relaxed and spacious environment offering
a wider choice of exclusive food and drink
outlets
Cash bar with comfortable indoor and
outdoor seating areas Post-festival late bar
with DJ’s on Saturday and Sunday nights
VIP toilet access
Beautiful lakeside setting
STAGES
All indoor stages have set capacities which
cannot be exceeded. If you wish to see a
specific artist you are advised to get there
early as admittance cannot be guaranteed.
Once an indoor stage reaches its capacity the
entrances will be closed and not reopened
until that artist has finished, even if people
exit during the performance.
TOILETS
There are toilets located throughout the
festival site. We don’t want you to queue
jump but don’t be afraid to ask people to
check the toilet doors. Please keep the
toilets clean, they are cleaned and emptied
throughout the weekend but we need your
help too. Do not use the surrounding park
land you risk being ejected from the festival
if you do.
FOOD AND DRINK
There is a large selection of food stalls
offering a variety of dishes from all over
the world.
There are bars serving alcohol during
licenced hours to over 18’s only. We
operate a challenge 25 policy so please
don’t be offended if you are asked for ID. It
is against the law to purchase alcohol for
under 18’s. For the first time all bars at
the festival will be cash bars, so no need to
exchange cash for tokens.
Bring us your empties!
Every bar cup and all plastic bottles that you
purchase at V Festival will have a returnable
deposit of 10p. There is a dedicated return
point in the arena (left of main stage bar).
10 items for £1, a full recycling bag of
bottles for £5.
Opening Hours: Fri/Sat /Sun 13:00 – 21:00
WIN THIS YEAR’S MERCHANDISE !
As a thank you for helping us to reduce our
environmental impact everyone who returns a
full bag of recycling to the Recycling Points in
the campsites can enter into a prize draw to
win a bundle of merchandise.
Ask a Green Messenger about this scheme.
RUBBISH
Please use the bins and recycling areas
provided, this all goes a long way to help with
the clear up of the site and is good for the
environment.
We have a dedicated team of Green
Messenger volunteers who are on hand to
answer any queries you may have about the
recycling system or environmental initiatives
at the Festival.
LOST PROPERTY
Please hand in anything you might find to the
staff in the Welfare tent. Please report any
missing items to the staff in Welfare before
reporting it missing to the Police, there are
two welfare areas one outside of the arena
and one inside in between the V Street
Stage and the Glee Comedy Tent. Anything
not claimed during the event or items found
during the site clean-up will be taken to Lost
V Festival Lost Property, Wolverhampton Civic
Hall, North Street, Wolverhampton, WV1 1RQ
or you can email a description of the item to
[email protected]
BE SAFE
BE DRINKAWARE
If you consume too much alcohol you may not
be able to remember where your tent is, the
campsites are large. Drink water in between
alcohol and stay hydrated, we want you to
remember your great weekend.
DRUGS
The law has changed, there is no such
thing as a ‘legal high’ this includes Nitrous
Oxide. NO illegal/unidentifiable/psychoactive
substances or nitrous oxide is permitted into
the site. Possession of any may lead to your
ejection from the festival and arrest.
Want to know more? Talktofrank.com or call
0300 123 6600. These substances like illegal
drugs are banned from the festival so please
don’t bring them.
SEARCHES
You may be searched by security or the Police
as a condition of entry to the festival site.
Please use common sense when deciding
what to bring. Anything illegal, prohibited
from the festival or considered offensive
will be confiscated and you may be asked to
leave the festival site.
As part of improved security we will be using
metal detector scanners, you may be asked
to use the scanner for a variety of reasons
including random selection. Scanners are
non-intrusive and no images of you are
created so there is no infringement of your
privacy.
If you refuse you will be required to undergo
a private searchLook after yourself and
those around you. If you feel unwell you can
visit one of the first aid points which are
signposted in the arena and the campsites.
Or visit the Welfare Area close to Gate 17 or
inside of the arena. The Samaritans are also
on hand if you wish to just talk. If you take
medication please let your friends know and
remember to bring it with you.
There are areas inside the festival site which
are designated no smoking areas. Please
adhere to the signage in these areas or you
may risk a fine from the local authority.
KEEP IT SAFE
Use the left luggage facility in the Welfare
tent. Emergency Services – Full emergency
services are present at the festival. Please
make a note of the displayed on-site
emergency telephone numbers and use them
in the event of an emergency.
CRIME STOPPERS
If you know or suspect somebody of
coming to V Festival to commit a crime you
can contact the Police or Crime Stoppers
anonymously on 0800 555 111. If you see
anybody acting suspiciously please alert a
member of staff or the Police.
THINGS TO REMEMBER
• If you don’t need it don’t bring it
• Leave valuables at home
• Lock your vehicles and don’t leave anything
of value visible
• Pickpockets may operate in densely
crowded areas, be vigilant and look after your
wallet and mobile phone
• Get to know your neighbours in the
campsites, create a community spirit
• Mark property with a postcode (but not
your house keys)
• Keep cash and possessions on you but not
all in one place
• If you are the designated driver, ensure
you are safe to drive before you do so
• Share your photo’s with us #V21st
facebook.com/vfestival
twitter.com/vfestival
Instagram.com/vfestival