WESTON PARKCUSTOMER INFORMATION

WESTON PARK CUSTOMER INFORMATION
SAT 18 & SUN 19 AUGUST 2012
HOW TO GET THERE
Weston Park is situated on the A5 at Weston-underLizard, 30 minutes from central Birmingham.
The park has 1000 acres of park and woodland and
has the beautiful Weston House within it’s grounds.
For more information visit Weston-park.com
COACHES
If you have booked a festival and coach travel
package with Big Green Coach, See Tickets or
Millennium Travel you must travel by coach. Tickets
will only be distributed on the coach on when
disembarking at V Festival. If you have a festival
ticket and not yet arranged transport you can book
a coach journey with any of the above companies.
RAIL OR BUS
There is a shuttle bus service from Wolverhampton
Fryer Street (200m from the bus station) and
Stafford rail station for £8 return/ £5 single from
the stations to Weston Park and back. They will
run up to every 15 minutes during these times.
If you have an Android or iPhone you can download
the Free V Festival App and use the car finder to
pinpoint your car once you’ve parked. Save money,
save the planet and meet new people. We’ve teamed
up with Liftshare.com and gocarshare.com. Please
follow road signs to the V Festival, failure to do so
may prevent entry to the park. Road closures will be
in place please DO NOT follow Sat Nav.
DAY TICKET HOLDERS – SATURDAY & SUNDAY
Listen to traffic updates with Beacon FM on 97.2FM
WEEKEND CAMPING TICKET HOLDERS
8am – 10.30pm
Saturday 18 Aug
9.30am – 3.30pm
Sunday 19 Aug
10.30am – 3.30pm
FROM LIVERPOOL, MANCHESTER & NORTH WEST
Use the M6 South to J12 then follow the
directional signage to V Festival.
FROM NORTH WALES, WIRRAL & CHESHIRE
Use A49, A41 South then follow directional signage
to V Festival.
FROM M6 NORTHBOUND
Off at J10a then M54 to J3 to the V Festival
(no access to V Festival via M6 J12 Northbound)
FROM SOUTH WALES
Use the M4 to A449 then A40 to M50, M5, M6, M54
and off at J3.
FROM NORTH EAST
Use the M1 to J23a then A42, M42, M6 Toll Road
& off at JT8, A460, M54 then off at J3.
FROM SOUTH EAST
WESTON PARK – WOLVERHAMPTON BUS STATION
& STAFFORD RAIL STATION
M40, M5, M6 Northbound or M1, M6 as above.
EXITING BY CAR
Saturday 18 Aug
8.00pm – 12.30am (Sun)
Sunday 19 Aug
7.00pm – 12.30am (Mon)
Monday 20 Aug
4.30am – 12.30pm
Congestion can be expected when exiting the
festival site due to its proximity and the number of
exits and rural roads surrounding. Please be patient,
stewards will do all they can to assist. Look after
yourself and others by ensuring you are fit to drive
before you leave the festival.
CAMPSITE DOs AND DON’Ts
• Fires
• Glass
• Fireworks
• Air Horns
• Vehicles
• Gazebos
• Flying lanterns
• LPG Camping
Stoves
• Flares
GETTING A LIFT
The pickup/drop off is located off the A5, please
follow the directional signage. Please do not arrange
to be picked up or dropped off anywhere else as
usual routes may not be in operation and your driver
may be prevented from accessing the location.
• Alcohol (not in glass)
• Food (not in glass)
• Canned food & drinks
• Small portable BBQ’s
• Please have a bottle
of water handy if using
a BBQ and do not light
them too close to tents.
OPENING TIMES
Equipment will be removed even if you are not
present. The lanes allow emergency vehicle access.
If you are in doubt please check with a steward.
Please collect a bin bag on arrival and use over the
weekend. There are rubbish recycling collection
points where you can deposit your bags and any
recycling items. There will be a trolley service to help
you get your belongings to the campsites and all
proceeds from this service go to the charity Village
Water who support water projects in Africa.
WEEKEND NON CAMPING TICKET HOLDERS
You are not permitted to camp or stay on site at
Weston Park and do not need to exchange your
ticket for a wristband. Tickets have 3 sections
and the sections will be torn on entry to the arena.
Please ensure you keep all sections safe.
There will be no admittance for lost sections.
There is no re-admittance to the arena so please
ensure you have all belongings with you.
CAMPERVANS/CARAVANS/TRAILER TENTS
Pitches are £99 bookable in advance from
seetickets.com. If you have pre booked please
exchange your campervan ticket and weekend
camping tickets for a wristband at the wristband
exchange tent. There is a max of 4 person permitted
per pitch and each must have a weekend camping
ticket. Tents are not permitted in or aroundyour pitch,
awnings integral to a campervan are permitted.
Due to fire safety measures any equipment that we
feel could infringe safety regulations will be removed.
Vehicles other than those above are not permitted
into this area. Please display your campervan hanging
card from your rear view mirror to assist us directing
you to the correct place.
SECURITY SEARCHES
Car Parks: 8am Friday
Campsites: 9am Friday
THE ARENA
Approx 1pm on Friday for campers only & at 11.30am
on Saturday & Sunday. The village is an area within
the main arena which will remain open throughout
most of the night with films showing in The Arena for
campers only. The village will remain open on Friday
and Saturday evenings from 11pm until approx 4am.
• Soft drinks in plastic
of not more than 500ml
• Plastic container for free drinking water at the stand pipes
Disposable BBQs give off harmful carbon monoxide
during and after use, please keep them out of your
tents/awnings/motorhomes.
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Ensure you wear your wristband all weekend,
to remove it will invalidate it and no re-admittance
will be permitted. Replacement tickets and/or
wristbands are not given in any circumstances.
Please do not put tents or equipment inside the
fire lanes within the campsites.
CAR PARKS AND CAMP SITES
ARENA DOs AND DON’Ts
• Alcohol
• Glass
• Canned food
and drinks
• Fires
• Long Pole Flags
You are not permitted to camp or stay on site at
Weston Park and do not need to exchange your
ticket for a wristband. Your ticket will allow you entry
to the arena or Saturday or Sunday and be scanned
by the stewards. There is no re-admittance to the
arena so please ensure you
have all belongings with you.
You must exchange your tickets for a wristband
on arrival at the wristband exchange tent. Ensure
you make a note of which campsite you are camped
in to find it later or use the tent finder in the Free V
Festival App.
DIRECTIONS FOR CARS AND CAMPERVANS
WOLVERHAMPTON BUS STATION (FRYER STREET)
& STAFFORD RAIL STATION – WESTON PARK
Friday 17 Aug
ARRIVING AT V FESTIVAL
GETTING THERE BY CAR
FESTIVAL
VFESTIVAL.COM
#VFES
TIVAL
You may be searched by security or the Police on
entry to the festival. Please use the list below and
please use common sense when deciding what to
bring. Anything illegal or considered offensive is not
permitted.
IMPORTANT INFORMATION
WHAT TO BRING
Clothing for all weather conditions, you can use the
Packing List on vfestival.com for ideas.
FOOD & DRINK
There is a large selection of food stalls offering
a variety of dishes. You will also find the Gourmet
Garden and V Healthy in the arena. There are bars
serving alcohol during licensed hours to over 18’s
only. Bars operate on a token system, tokens are
purchased from a token booth then exchanged at
the bar for drinks. Some token booths will remain
open after 11pm for refunds. V Festival operates the
Challenge 25 policy. Please don’t be offended if you
are asked for proof of ID and please bring ID with
you. Do not purchase alcohol for under 18’s as you
risk being ejected from the festival. Take your empty
festival cups to the Cash It Don’t Trash it recycling
points and get 10p back on each cup.
GLASS BOTTLE EXCHANGE
Glass is not permitted on site, we would hate to
confiscate your newly purchased drinks in bottles.
If you do have glass you can tip the contents into a
new plastic bottle for £1 of which all proceeds goes
Village Water. You get to keep your contents and
your glass bottle will be recycled.
EVERY CAN COUNTS
LOST PROPERTY
Please hand anything found in at the Welfare Tent,
please check with them before reporting something you
suspect may have been stolen. Anything not claimed
from the Welfare Tent or found in the clean-up will be
taken to V Festival Lost Property, Wolverhampton
Civic Hall, North Street, Wolverhampton, WV1 1RQ or
visit vfestival.com for the lost property email address.
Use the onsite Lockerhouse to secure your belongings
or use the left luggage facility at the Welfare Tent. To
book a locker in advance, visit lockerhouse.co.uk.
Please use the toilets and urinals provided. It is in
our nature to join the back of the queue, we don’t
want people to queue jump but don’t be afraid
to ask people to check the doors or check them
yourself before joining a queue at the toilets. Please
keep the toilets clean, they are cleaned and emptied
throughout the weekend but we need your help too.
Do not use the surrounding park and woodland or
you risk being ejected from the festival.
• Leave valuables at home.
• Use pockets or a bag that cannot be tampered
with and that goods are not going to fall out of.
• Get to know your neighbours in the campsites,
create a community spirit.
• Mark your property with your postcode
(but not your keys).
• Make a note of your IMEI code from your phone
so you can contact your service provider to immobilise your phone.
We strongly advise that for your own safety you do
not camp or park in unofficial campsites and car
parks outside of the festival site.
If you know or suspect somebody of coming to
V Festival to commit a crime you can contact the
Police or Crime Stoppers anonymously on 0800
555111. If you see anybody acting suspiciously
please alert a steward, the police or festival staff.
WELFARE
STAGES
TOILETS
• If you don’t need it, don’t bring it.
• Look after your mobile phone. Pickpockets may operate especially in dense areas, be vigilant.
Unofficial Campsites/Car Parks.
SMOKING
There are areas inside the festival that are dedicated
non-smoking areas. Please adhere to the signage in
these areas or you may risk a fine by local authority
enforcement officers.
SAFETY
• Lock your vehicle and don’t leave valuables visible.
Please use the bins and recycling points and areas
provided, this all goes a long way to helping with
the clear up of Weston Park and is great for the
environment. Please take your tents and camping
equipment home with you, the best way to recycle
it is to reuse it. We do have some charitable
organisations that will take some tents however
they cannot take all the tents away and most will
unfortunately end up in land fill unless you help us.
Located in both orange and blue campsites. Help us
keep them clean and bring a towel and flip flops.
SHOWERS
Full emergency services are present at the festival.
Please visit the Welfare Area on site and make a
note of the on-site emergency numbers to use these
numbers will ensure that services from outside are
not tied up.
• Keep money and bank cards with you at all times.
RUBBISH & RECYCLING
Look after yourself and those around you. If you
need to take medication remember to bring it with
you and let your friends know what you take and
where to find it. Welfare staff will be on duty 24hrs
to offer assistance whilst the festival is operating.
There are also Samaritans who can listen to you in
confidence.
Will be at V Festival recycling all of the cans you
give them. Pay them a visit with your empty cans,
play games and win prizes.
EMERGENCY SERVICES
MAKE THE MOST OF V FESTIVAL WITH
VIRGIN MEDIA
Any indoor stage/marquee has a set capacity that
cannot be exceeded. If you wish to see a specific
artist you are advised to get there early and admittance
cannot be guaranteed. Once a marquee reaches its
capacity it will be closed and not reopened until that
artist has finished even if people are exiting during
the performance.
DISABLED CUSTOMERS
There is a separate campsite, car park and viewing
platforms if you are registered disabled. If you booked
via seetickets.com you will receive a disabled info pack
containing detailed information. If you are registered
disabled and booked via another official ticket outlet
please email [email protected] your
name and address.
Not only do we bring you legendary headliners on
the Virgin Media Stage and the biggest mix of music
at Undercover, but we’ve got loads more up our sleeves
to make V Festival 2011 the best one yet. Here’s
what
we’ve got in store for you…
Our House
Forget chilling out in your tent between bands. Our
House,
in association with Nokia, is the ultimate party at V Festival
and missing out is not an option. We’ll have special
guest DJs
on the decks, mindblowing music, drinks flowing, laptops
to
play with and flat screen TVs to collapse in front of.
You’ll
never want to leave.
Our Garden
This one’s just for Virgin Media customers, the lucky
beggars. It’s a garden, but not just any old garden. You
can
relax, rewind and take a break from the festival madness
with
a bit of VIP treatment. We’re talking posh loos, free
massages
and makeovers, hair stylists, a cash bar and more.
Virgin Media Angels
We don’t call them Angels for nothing. They’ll be there
with
their wheelbarrows when you arrive, ready to lug your
beers
and backpacks to the campsite and pitch your tent
in the
choicest spot (not too close to the loos, not too far from
the
bar). For the rest of the festival, they’ll be your walking,
talking
programmes, so ask them for info and even freebies.
The Big Chargers
Your phone’s died, you’ve lost your mates and you’re
getting
Facebook withdrawal symptoms. What do you do?
Just head
to The Big Chargers. You can charge up your phone
for free,
get back in touch with the outside world with our free
wi-fi,
and tell your mates to meet you there.
The V Festival App
Let’s face it – memorising the line up isn’t easy when
you’re in
festival mode. Same goes for where your tent is and
when the
last train home leaves. That’s why you’ll need the free
V Festival
app powered by Nokia. It’s got a line up schedule, tent
finder
and interactive map, plus you can check the weather
and
travel info, and make your mates jealous with updates
on
Facebook, Twitter and YouTube. Visit www.vfestival.com
Text the fest
Got something to say? Get it on the
big screen.Text your message or
photo to 80310 (Stafford) or 80995
(Chelmsford). If we like it, we’ll put
it up beside the Virgin Media
Stage for 80,000 people to see.
VFESTIVAL.COM
FESTIVAL
FB.COM/V
#VFES
TIVAL