weston park customer information

WESTON PARK CUSTOMER INFORMATION
FRIDAY 21ST UNTIL MONDAY 24TH AUGUST 2015
WESTON PARK
Weston Park is one of the most welcoming stately
homes with as much character as any English
castle with as many stories as any royal home.
The grounds of Weston Park combine 1,000 acres
of natural beauty with three centuries of garden
design. From the formal lines and long avenues of
the 17th century gardens to the unique style added
by ‘Capability’ Brown in the 18th century.
GETTING THERE
RAIL AND BUSES
National Express West Midlands will be operating a
£10 return and £7 single shuttle bus service from
Wolverhampton Fryer Street (200m from Rail Station)
and Stafford Rail Station to Weston Park and back.
A third National Express service will operate on
Saturday and Sunday from Telford pick up/drop off
points at £7 return and £4 single.
SHUTTLE SERVICES TO V FESTIVAL
FROM STAFFORD RAIL STATION
Every 15 minutes
FRIDAY 21 AUGUST 06:00 - 21:30 / 22:00 - 22.30
SATURDAY 22 AUGUST 08:00 - 15:30
SUNDAY 23 AUGUST 09:00 - 15:30
FROM WOLVERHAMPTON RAIL STATION
Every 15 minutes
FRIDAY 21 AUGUST 06:00 - 21:30 / 22:00 - 22.30
SATURDAY 22 AUGUST 08:00 - 15:30
SUNDAY 23 AUGUST 08:00 - 15:30
FROM TELFORD BUS STATION
Every 20 minutes
SATURDAY 22 AUGUST 09:00 - 15:20
SUNDAY 23 AUGUST 10:00 - 15:20
FROM TELFORD PARK INN
& FORGE GATE HOTELS
Every 15 minutes
SATURDAY 22 AUGUST 09:05 - 15:25
SUNDAY 23 AUGUST 10:05 - 15:25
SHUTTLE SERVICES FROM V FESTIVAL
TO STAFFORD RAIL STATION
Every 15 minutes
SATURDAY 22 AUGUST 20:00 - 00:30
SUNDAY 23 AUGUST 19:00 - 00:30
MONDAY 24 AUGUST 04:30 - 12:30
TO WOLVERHAMPTON RAIL STATION
Every 15 minutes
SATURDAY 22 AUGUST 20:00 - 00:30
SUNDAY 23 AUGUST 19:00 - 00:30
MONDAY 24 AUGUST 04:30 - 12:30
TO TELFORD BUS STATION
Every 20 minutes
SATURDAY 22 AUGUST 20:00 - 00:40
SUNDAY 23 AUGUST 20:00 - 00:40
BY CAR
Please follow road signs to V Festival, failure to do
so may prevent entry to the park. Please do not use
SAT NAV when nearing Weston Park as road closures
are in place that are not usually there.
From Liverpool, Manchester & North West. M6
South to J12 then follow directional signs to V
Festival.
From North Wales, Wirral & Cheshire. Use A49, A41
south then follow directional signs to V Festival.
From M6 Northbound off at J10a then M54 to
J3 to the V Festival – No access to V via M6 J12
northbound.
From South Wales M4 to A449 then A40 to M50, M5,
M6, M54 J3.
From North East M1 to J23A, then A42, M42, M6 Toll
off at Junction T8, A460, M54 J3.
From South East M40, M5, M6 Northbound as above
or M1, M6 as above.
TO TELFORD PARK INN
& FORGE GATE HOTELS
GETTING A LIFT
National Express will try to maintain the advertised
frequency throughout the duration of the advertised
times, however on Saturday and Sunday evenings
due to the nature of the festival leaving times for
buses may be affected. Please be assured that
National Express will continue operating until
all passengers on the shuttle buses have been
transported to their destination on the time table if
they are at the on-site festival bus station for the
advertised time.
EXITING BY CAR
Every 15 minutes
SATURDAY 22 AUGUST 20:00 - 00:40
SUNDAY 23 AUGUST 20:00 - 00:40
The Pick Up & Drop Off point is accessed from the
A5 but please be sure to follow the directional signs
so you enter through the correct gate. Use the Pick
Up & Drop Off point at the end of the day for taxis
and arranged collections and do not make your
own meeting point as it may be inaccessible to
pedestrians or cars due to temporary traffic orders.
Please be patient when exiting, stewards will
assist you. Please look after yourself and others
and ensure you are fit do drive before you leave the
festival.
FESTIVAL COACHES
CAR PARKING
If booking festival tickets and a coach travel
package, please note that festival tickets will only
be given out when disembarking from the coach at
the festival.
ARRIVING AT V FESTIVAL
Coach travel can be booked in advance by visiting
our official coach suppliers at
www.biggreencoach.co.uk
www.nationalexpress.com
Coaches leave the festival site from the bus
station shown on the map below.
There are official, supervised and lit car parks.
Parking is £20 per vehicle arriving on Friday and
£10 if arriving on Saturday or Sunday, all fees are
payable on arrival, please have correct money ready.
Do not park on the surrounding roads as you will be
towed away.
Opening Times
Car Parks: 8am Friday
Campsites: 9am Friday
WEEKEND CAMPING
You will receive your ticket from your ticket outlet
which you must exchange for a wristband on arrival
at the wristband exchange tent opposite Gates 13,
14 & 15. Ensure you make a note of which campsite
you camp in. Please do not put tents or equipment
in the fire lanes within the campsites. It will be
removed even if you are not present. The lanes allow
emergency vehicles access, if you are in any doubt
please ask.
Ensure you wear your wristband all weekend, to
remove it will invalidate it and no re-admittance
will be permitted. Replacement tickets/wristbands
will not be given in any circumstances. There will
be recycling bags available from the litter pickers
and Every Can Counts in the campsites over the
weekend. There are recycling and litter points
throughout the campsites, do please use these
to help us keep the campsites tidy and recycle
your waste after you have left. There is a main
recycling point on route to the arena. You can take
your recycling here on your way to the arena in the
mornings, why not take a bag of cans to Every Can
Counts let the competitive streak in you come out
and try and win VIP tickets to next year’s festival.
Why not make the trip from the car parks or coach
station a little easier by using the trolley service
from the car parks and on route to the arena. All
fees from the service go to Village Water who
supports water projects in Africa.
For campers only, this year Headphone Disco will
be operating a silent disco in the Sure Arena from
midnight until approximately 2.30am on Friday and
Saturday nights. Pop on the headset, Headphone
Disco’s ‘TwoDeeJaySuperShow’ is a unique, surreal
and hugely enjoyable experience. Capacity is limited
and operates on a first come basis, you can’t enter if
you don’t have the headset and you can’t leave until
you handed it back in!
DAY TICKET HOLDERS –
SATURDAY &/OR SUNDAY
You are not permitted to camp or stay on site and do
not need a festival wristband. Your ticket will allow
you entry to the arena via Gate 14 & 15 on Saturday
and/or Sunday and will be scanned by the stewards.
There is no re-admittance to the arena so please
ensure you have all your belongings with you.
WEEKEND NON CAMPING TICKET HOLDERS
You are not permitted to camp or stay on site and do
not need a festival wristband. Your ticket has two
stubs, one for each day, please ensure you keep your
tickets intact until the correct stub is scanned and
torn. Please ensure you keep all sections safe, there
will be no admittance for lost sections. There is no
re-admittance to the arena so please ensure you
have all your belongings with you.
CAMPERVANS/CARAVANS/TRAILER TENTS
Pitches are £99 bookable in advance from
www.seetickets.com subject to availability. If you
have pre booked please exchange your campervan
ticket and weekend camping tickets for a wristband
at the wristband exchange tent. There is a max of
4 person permitted per pitch and each must have a
weekend camping ticket. All persons staying in the
campervan must exchange their tickets at the same
time.
Tents are not permitted in or around your pitch,
awnings integral to a campervan are permitted. Due
to fire safety measures any equipment that we feel
could infringe safety regulations will be removed.
Vehicles other than those above are not permitted
into this area.
Please display your campervan hanging card from
your rear view mirror to assist us directing you to the
correct place.
SECURITY SEARCHES
All persons entering the festival site may be
searched as a condition of entry. Strictly no illegal
substances or so called Legal Highs (psychoactive
substances) will be permitted into the site.
Possession of either may lead to your ejection from
the festival or arrest.
GENERAL CAMPERS
INFORMATION
PHONE CHARGING
Virgin Media has reintroduced their fantastic FREE
recharge towers this year! Calls, tweets, selfies can
give your phone battery a right old bashing. So take
it to one of the recharge towers and get juiced up,
while you’re there you can experience the LG G4 and
snap yourself a free shot.
Also, Volt’s charging service let’s you charge your
phone in your pocket. You can rent a Volt Charger
from the VOLT outlets. When it runs out of power,
just swap it for a full charged one. You can preorder your rented charger at Volts website visit
www.getvolt.dk/en/vfestivalhylands.
numbered for ease. Look out for each other you’re all
neighbours albeit for a weekend.
No glass is permitted on site - there are glass
bottle exchanges on route to the campsites. You can
decant your liquids from glass bottles into plastic
here for £1 per bottle and all proceeds go to Village
Water. You get to keep the contents and your glass
bottles will be recycled.
SHOWERS & TOILETS
There are showers situated within orange and blue
campsites. Toilets are located throughout the
campsites, arena and car parks.
TENTS
Love Your Tent – Please take your tents and other
camping equipment home with you, this is the best
way to save your money and recycle at the same time.
CAMPSITE DO’S AND DON’TS
Please don’t bring anything illegal or anything
considered offensive, illegal highs/psychoactive
substances. Do please bring your smart phones for
that gorgeous #SelfV but do take good care of all
your belongings.
Fires
Glass
Fireworks
Air Horns
LPG Camping Stoves
Vehicles Gazebos
Flying Lanterns
Flares
Alcohol (not in glass)
Food (not in glass)
Canned Food & Drinks
Clothing for all
weather conditions
ARENA DO’S AND DON’TS
(all of the above crossed out, plus)
CAMPSITE SAFETY
Carbon Monoxide is colourless and odourless and
is poisonous. Disposable BBQ’s give off harmful
carbon monoxide during and after use, never take
one into your tent, awning, caravan or motorhome.
If you get separated from your friends, can’t find your
tent, or just would like somebody to talk to then visit
the Welfare which is situated next to the wristband
exchange. If you feel unwell alert a security/steward
or visit the first aid tent.
Mark your tent to make it easily identifiable to
you, make mental note of your surroundings and
your nearest campsite security tower they are all
Alcohol
Soft drinks in plastic
Canned Food & drinks containers, max 500ml
Long Pole Flags
in size
Camping Chairs
There is a packing list on www.vfestival.com
for your use.
GENERAL FESTIVAL
INFORMATION
OPENING TIMES
The Arena – Approx 6pm Friday for campers only & at
11.30am on Saturday and Sunday.
The village is an area which will remain open
throughout most of the night with a welcome club
night and Headphone Disco on Friday and Saturday
nights.
UNOFFICIAL CAMPSITES/CAR PARKS
We strongly advise that for your own safety you do
not camp or park in unofficial campsites and car
parks outside of the festival site.
There are bars serving alcohol during licenced hours
to over 18’s only. We operate a challenge 25 policy
so please don’t be offended if you are asked for ID.
It is against the law to purchase alcohol for under
18’s. For the first time all bars at the festival will be
cash bars, so no need to exchange cash for tokens.
You can claim 10p back on every beer cup you take
back to the Cash It Don’t Trash It stands.
RUBBISH
Please use the bins and recycling areas provided,
this all goes a long way to help with the clear up of
the site and is good for the environment.
LOST PROPERTY
A relaxed and spacious environment offering a wider
choice of exclusive food and drink outlets
Please hand in anything you might find to the staff
in the Welfare tent. Please report any missing items
to the staff in Welfare before reporting it missing to
the Police, there are two welfare areas one outside
of the arena and one inside in between The Futures
Stage and Glee Club Comedy Tent. Anything not
claimed during the event or items found during
the site clean-up will be taken to Lost V Festival
Lost Property, Wolverhampton Civic Hall, North
Street, Wolverhampton, WV1 1RQ or you can email a
description of the item to
[email protected]
Cash bar with comfortable indoor and outdoor
seating areas
BE SAFE
Post-festival late bar with DJ’s on Saturday and
Sunday nights
BE DRINKAWARE
VIP UPGRADES
We are offering ticket holders the chance to upgrade
their tickets to enter the VIP area inside of the arena.
The upgrades are limited and are available until sold
out from ticketmaster.co.uk or seetickets.com
Upgrades offer the following benefits;
VIP toilet access
Beautiful lakeside setting
STAGES
All indoor stages have set capacities which cannot
be exceeded. If you wish to see a specific artist you
are advised to get there early as admittance cannot
be guaranteed. Once an indoor stage reaches
its capacity the entrances will be closed and not
reopened until that artist has finished, even if people
exit during the performance.
TOILETS
There are toilets located throughout the festival
site. We don’t want you to queue jump but don’t be
afraid to ask people to check the toilet doors. Please
keep the toilets clean, they are cleaned and emptied
throughout the weekend but we need your help too.
Do not use the surrounding park land you risk being
ejected from the festival if you do.
FOOD AND DRINK A large selection of food stalls offering a variety of
dishes from all over the world.
If you consume too much you may not be able to
remember where your tent is, the campsites are
large. Drink water in between alcohol and stay
hydrated, we want you to remember your great
weekend.
LEGAL HIGHS /
PSYCHOACTIVE SUBSTANCES
Don’t be fooled by the marketing. Just because it
says it’s legal on the packet doesn’t make it safe.
They can have short and long term health effects.
The risks are increased when mixed with other drugs
or alcohol. They are often sold as plant food or bath
salts as they cannot be sold for human consumption
this which has enabled sellers to get around the
law. You can’t really be sure what’s in them or what
effect they are likely to have on you. We know many
have been linked directly to emergency hospital
admissions and in some cases, deaths. Want to
know more? Talktofrank.com or call 0300 123 6600.
These substances like illegal drugs are banned from
the festival so please don’t bring them.
You may be searched by security or the Police as
a condition of entry to the festival site. Please
use common sense when deciding what to bring.
Anything illegal, prohibited from the festival or
considered offensive will be confiscated and you may
be asked to leave the festival site.
Look after yourself and those around you. If you feel
unwell you can visit one of the first aid points which
are signposted in the arena and the campsites or
visit the Welfare Area or The Samaritans are also on
hand if you wish to just talk. If you take medication
please let your friends know and remember to bring
it with you.
There are areas inside the festival site which are
designated no smoking areas. Please adhere to the
signage in these areas or you may risk a fine from
the local authority.
KEEP IT SAFE
Use the left luggage facility in the Welfare tent.
EMERGENCY SERVICES
Full emergency services are present at the festival.
Please make a note of the displayed on-site
emergency telephone numbers and use them in the
event of an emergency.
CRIME STOPPERS
If you know or suspect somebody of coming to V
Festival to commit a crime you can contact the
Police or Crime Stoppers anonymously on 0800 555
111. If you see anybody acting suspiciously please
alert a member of staff or the Police.
THINGS TO REMEMBER
• If you don’t need it don’t bring it
• Leave valuables at home
• Lock your vehicles and don’t leave anything of
value visible
• Pickpockets may operate in densely crowded areas,
be vigilant and look after your wallet and mobile
phone
• Get to know your neighbours in the campsites,
create a community spirit
• Mark property with a postcode (but not your house
keys)
• Keep cash and possessions on you but not all in
one place
• If you are the designated driver, ensure you are
safe to drive before you do so
• Share your photo’s with us #SelfV
facebook.com/vfestival
twitter.com/vfestival
Instagram.com/vfestival