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DECEMBER 2013 ISSUE 9 Patton’s 90 years Celebration CONTENTS P5 FIRST AID TRAINING P9 PATTON’ 90TH ANNIVERSARY CELEBRATIONS AROUND NEW ZEALAND P19 PATTON INDIA ON SHOW AT INDIA COLD CHAIN SHOW 2013 P23 PATTON THAILAND EXHIBITED AT BANGKOK RHVAC 2013 2 P6 COVER STORY PATTON’S 90TH ANNIVERSARY CELEBRATION P15 PATTON WEST MELBOURNE OPENING CELEBRATION P20 MORE NEWS FROM PATTON INDIA P27 OUR PEOPLE: PATTON TECHNICAL & MARKETING TEAM EDITOR & CREATIVE DIRECTOR DIO ZHAO COVER DESIGN RAY KEANE EXECUTIVE EDITORS VANESSA ADAMS & MARGARET WALKER EXCLUSIVE WRITERS MICHAEL BOTUR & LUCY MULLINGER CONTRIBUTORS SAMEER HANDA, JOHN MCCARREY, STUART MEEHAN, SUMEDHA ARYA GALLIANO & WAYNE BEATTIE Patton Press | ANDREW Issue 9 | December 2013 SEASON’S GREETINGS Sameer Handa CEO, Patton Group of Companies Message from our CEO A s this year draws to a close we can take great pride and pleasure in our 90th Anniversary year. The celebrations and dinner in October were truly memorable and it was a wonderful opportunity to enjoy with our partners, associates, customers and suppliers who have supported our company over many years. It was also part of our tradition of “family’ that so many of our past and present staff members were able to be present. Further articles on our 90th Anniversary appear elsewhere in this issue. Interesting and challenging times continued during 2013 but the Patton Group has forged ahead. There has been more optimism and business confidence in the market and growth prospects for 2014 look more confident. In New Zealand a lift in demand due to increasing market confidence has seen all sectors of the business improve. The market is still highly competitive and effort has been put into our Patton Brand promotion, with national road shows earlier in the year, product promotions around the 90 year celebrations and the development of professional media presentations including a new format Price Catalogue to be released in the New Year. We continue to seek new talent and have been successful in bringing young enthusiastic people to the business to balance our experienced team. In Australia the West Melbourne branch opened in July servicing the western fringe of the CBD. Patton Australia now has 8 branches and 5 joint venture outlets clearly showing the future potential. Patton India opened new offices in Mumbai and Bangalore and our presence now covers all areas. The sales team there continues to focus very strongly on product training and sales. The Patton Group had very successful stands again in 2013 at ACREX and the Cold Chain Shows in India and RHVAC trade show in Thailand. 2013 has seen Patton Thailand establish relationships with new clients Tops Daily, Tesco Lotus, Foodland and Villa Supermarkets. The move to larger premises early in the New Year will give us the opportunity to expand our production capabilities in line with increasing product range and growth in sales. As we move towards the next milestone of 2014, I would like to thank you all for your contributions to this year’s results. Together with my family I wish you and your families a happy Christmas, a prosperous New Year and a safe and enjoyable holiday season. Patton Press | Issue 9 | December 2013 3 Patton New Zealand 4 Patton Press | Issue 9 | December 2013 + First Aid Training O n the 27th of August, 7 Patton Auckland staff attended a first aid course instructed by Jackie Segers from MediTrain. Inesi Taufa, Iro Puna, Sopan Chaudhari, Joe Hamptom, Vanessa Adams & Philip Hitchins and myself had various levels of emergency response and first aid knowledge, but by the end of the course some of us had a refresher while others were much more comfortable in understanding what to do in the case of a medical emergency. The course covered several sections such as CPR, primary assessments, recovery position,shock, burns,choking, fractures, heart attack, stroke, allergies, poisoning, hypothermiahyperthermia and bleeding just to name a few. The course was very practical with case studies and more of “a hands on” approach, the closest we got to the real thing. So if you require special medical attention please don’t be afraid to approach one of the first aiders, or in the case of a medical emergency response knowing that one of us will be there to help when required. - CAMERON WYNNIATT An accident or medical emergency could strike at any time, in any place, to any person. It could happen to someone you know, or even in your office. Would you know how to recognise a problem or what to do about it? First aid is a life skill that will help you manage the situation you are faced with. Patton Press | Issue 9 | December 2013 5 “ We look forward to another 90 years of success with a winning team and a proven formula. “ Sameer Handa CEO, Patton Group of Companies P atton’s 90th anniversary celebrations, a memorable night full of laughter and entertainment was held on Wednesday the 30th October 2013. The event took place at the Princes Ballroom in the Pullman Hotel and was presented by award winning stand-up comedian, radio and television presenter, Jeremy Corbett. The invited guests comprised of our valued customers, suppliers, 6 business partners besides current and former Patton staff. Entertainment was provided by renowned comedy show “The Improv Bandits”. Recognition awards were presented to celebrate the long service of some staff members who have 20 plus years association with the business. To celebrate Patton’s 90th anniversary, Recovery Trust, BDT (Black Diamond Technologies), Rothenberger and Emerson also presented partner awards to Patton. Patton Press | Issue 9 | December 2013 “This is not only a time of celebration but also of gratitude,” said Patton CEO Sameer Handa, “we want to thank our customers and business partners who have put their trust in us for almost a century”. According to Sameer, “the core principles on which the company was established 90 years ago remain the same - honesty, integrity and commitment to quality products & services” and this is secret to Patton’s success. COVER STORY - DIO ZHAO Like every success story, the story of Patton began with a unique idea. In 1923, George E Patton set up a business, selling refrigeration to Cantabrians. GE Patton Ltd produced a range of domestic refrigerators and flip top ice cream cabinets for the rapidly expanding local market. With the need to refrigerate and export quality lamb and dairy products from New Zealand to the rest of the world, the business gained traction quickly and by 1970 Patton had expanded to Auckland and was developing a new range of products including air conditioning and cooling units. From its humble beginnings amongst the ice clad Southern Alps, to its world-wide reputation as a reputable and sustainable business, Patton now employs almost 200 staff within sales offices and manufacturing facilities spanning Australia, Thailand, India and New Zealand. The business now leads the way when it comes to innovative refrigeration & air conditioning units. “We look forward to another 90 years of success with a winning team and a proven formula,” smiles Sameer. Patton Press | Issue 9 | December 2013 7 8 Patton Press | Issue 9 | December 2013 Patton Press | Issue 9 | December 2013 9 Greg Wilson \ Supply Chain Manager \ NDA I WOULD LIKE TO TAKE THE OPPORTUNITY TO THANK YOU FOR A GREAT NIGHT LAST NIGHT WHICH I THOROUGHLY ENJOYED. ALL THE HARD WORK THAT VANESSA AND DIO AND OTHERS HAD PUT IN CERTAINLY PAID OFF IN AN ENTERTAINING AND VERY PROFESSIONAL FUN EVENING. ONCE AGAIN, ON BEHALF OF EBMPAPST A&NZ PTY LTD, CONGRATULATIONS ON THE 90 YEAR ANNIVERSARY AND LOOK FORWARD TO WORKING WITH YOUR VERY TALENTED STAFF AND HOPE TO BE THERE FOR YOUR 100TH ANNIVERSARY. REGARDS, Sharon Clay \ Sales Manager - NZ \ ebm-papst A&NZ Pty Ltd THANK YOU FOR THE INVITATION AND A MOST ENJOYABLE EVENING. IT WAS GOOD TO CATCH UP WITH MANY FRIENDS I HAVE NOT SEEN FOR A WHILE. CONGRATULATIONS ON THE 90 YEARS AND ALL THE BEST FOR THE FUTURE. Noel Mountjoy \ National HVAC Manager \ HomeTech Solatube I’D LIKE TO EXPRESS MY APPRECIATION FOR A FANTASTIC PATTON CELEBRATION. IT WAS GREAT TO ENJOY THE POSITIVITY FROM THE PATTON TEAM, SUPPLIERS, AND OTHER GUESTS - YOU SHOULD BE VERY PROUD OF SUCH A SUCCESSFUL CELEBRATION. CONGRATULATIONS AGAIN. THANK YOU FOR THE INVITE, I HAD A WONDERFUL TIME CELEBRATING PATTON’S ANNIVERSARY. Rod Tapp \ Partner \ PwC Nic Reichardt \ NDA Thank you, I had a great time! Mike Upton Sales - Project Engineer White Refrigeration Ltd. I ENJOYED THE EVENING. IT WAS A GOOD NIGHT WITH EXCELLENT GUEST ENTERTAINMENT. WELL DONE. Craig Bell Director, CB Pacific Ltd I know you worked really hard to helped put together a fantastic evening. Thank you very much I had a great time. Brent Johnston \ So Cool Just a quick note from Theuns and myself to say “thank you” for inviting us to Your fabulous 90th Celebration. Everything about the evening was marvellous. Stunning Company, Delicious Food, coupled with entertaining and in some cases Humorous Speeches. An evening we won’t forget. Dianne Brown Manager Client Solutions \ Uti Just a quick note to say thanks for last night really enjoyed it was great entertainment. Darryl Rochester General Manager \ BDT CONGRATULATIONS ON HOSTING AN EXCELLENT NIGHT LAST NIGHT. THE EVENING WAS THE PERFECT WAY TO CELEBRATE PATTON’S 90TH ANNIVERSARY, AND YOU SHOULD BE VERY PROUD OF WHAT YOU HAVE ACHIEVED. I WAS REALLY IMPRESSED TO SEE THE STRONG PEOPLE VALUES IN YOUR BUSINESS, AND I NOW HAVE A GREATER APPRECIATION OF HOW YOU ARE AS SUCCESSFUL AS YOU ARE. IT WAS A PRIVILEGE TO ATTEND AND I AM GRATEFUL THAT YOU INVITED ME. THANKS AND WELL DONE! Garry Ivill General Manager \ Metrix Imports Ltd. Clive Tucker \ Business Manager \ REPLIKA Manufacturing NZ Ltd Bring on 100 years. IT WAS A PLEASURE TO ATTEND AND CONGRATULATIONS ON ORGANISING A GREAT EVENT. I THOROUGHLY ENJOYED MYSELF, MET LOTS OF INTERESTING PEOPLE AND WAS INTERESTED IN LEARNING ABOUT THE HISTORY OF PATTON REFRIGERATION. MANY THANKS FOR MAKING ME PART OF THE CELEBRATION. JUST A QUICK NOTE TO SAY THANK YOU FOR A GREAT NIGHT. IT WAS VERY WELL ORGANISED AND IT WAS A GREAT HONOUR TO BE INVITED. THOROUGHLY ENJOYED THE EVENING AND SPENDING TIME WITH THOSE IN ATTENDANCE. THANK YOU MESSAGES FROM OUR GUESTS 10 Patton Press | Issue 9 | December 2013 Patton’s 90 th Anniversary Celebrations around New Zealand T o celebrate Patton’s 90th Anniversary and express our gratitude to our valuable customers, on Monday, 30th September 2013, all Patton branches across New Zealand held celebrations in their offices. Customers were invited for lunch or dinner and 9 lucky people won a refrigerator sponsored by Mitsubishi Electric. Here are some exciting photos from Patton Branches around New Zealand. 1 2 3 4 with special thanks MITSUBISHI ELECTRIC 5 6 MITSUBISHI REFRIGERATOR WINNERS: 1. Patton Wellington: Phil Watkins from Cowley Services with Patton Wellington Branch Manager Andy Henderson 2. Patton Auckland: Jaco Snyman from McAlpine Hussmann with Patton General Manager Philip Hitchins 3. Patton Palmerston North: Ross Smith from Anthony Refrigeration 4. Patton Christchurch: Steve Brown from Hartnell Coolheat with Patton Christchurch Manager Wayne Beattie 5. Patton Hamilton: Ranjit Singh from Eastside Refrigeration with Patton staff Fiona Oatham & Stephen Pearce 6. Patton North Shore: Richard O’Flaherty from Total Refrigeration - Katrina McIver from Patton & Steve Hawkins from BDT Patton Hastings: Marty Dunningham from FPG Napier Patton Tauranga: Hugh Gilmer from Jewells Refrigeration Patton Nelson: Jessie Hawkins from Polar Refrigeration Patton Press | Issue 9 | December 2013 11 STATIONERY for Rarotonga A few photos of my wife and friends that went over to Rarotonga on holiday and presented a school with books, pencils, pencil cases, erasers etc, that they purchased. Tai Roberts from OfficeMax, a Patton supplier, organised a generous amount of stationary free for them to distribute also. A local business, The Monkton Charitable trust, came to the party and paid for the 4 boxes of A4 paper to be flown over. Together everyone did a good turn for a school and children in need. - STEPHEN PEARCE COOLING 12 for Samoa at Aggie Greys Resort Patton Press | Issue 9 | December 2013 Laser Tag Battle at the Megazone Winning Team: Yellow Team Umesh, Ray, Vanessa, Dio & Cindy And the award goes to... Colin Booth! C olin Booth from Patton Wellington received the Services to Industry Award for his contribution and consultation on the current approved filler and handler test certificate training course material, at the HVAC&R Industry Conference and Trade Exhibition 2013. Congratulations Colin! The Amora Hotel in Wellington was an excellent venue for the 2013 HVAC&R Industry Conference and Trade Exhibition. The event was held over 2 days with over 90 attending and 15 speakers from both business and technical streams. 27 companies exhibited involving 32 botths and 80 staff. It was a great success with good food, plenty of beer, networking and of course the Wellington sunshine! From left to right: Nigel Tunnicliffe from Patton Hasting, Lizzie and Colin Booth from Patton Wellington. Patton Press | Issue 9 | December 2013 13 Patton Australia 14 Patton Press | Issue 9 | December 2013 Patton Australia Launch of New Branch in Victoria P atton West Melbourne commenced trading in July this year, located on the western fringe of the Melbourne CBD. The West Melbourne Branch is only a couple of kilometres from the heart of the city of Melbourne, and positioned within walking distance to one of Melbourne’s major arterials. The branch is currently going through an exciting phase as it continues to evolve rapidly, servicing both new and existing business of Patton Australia. The branch is manned by Ash Chua (Branch Manager) and Robert Cavallaro (Customer Service Representative). Robert Cavallaro commenced employment with Patton West Melbourne in August, having worked at Heldon Products for three years prior to joining Patton. During the month of September, to celebrate the opening of the new branch, Patton hosted a successful launch, in conjunction with numerous suppliers, which was enjoyed by all. A couple of AFL football media personalities Danny Frawley and Wayne Schwass were guest speakers producing some of their best material keeping both customers and suppliers entertained with football stories from the past and the present. The feedback from customers and suppliers in regard to the presentation of the branch has been very positive with exciting times ahead in terms of business growth and new relationships. - ASH CHUA Patton Press | Issue 9 | December 2013 15 W PATTON Our Story BENDIGO e believe anything can be achieved with a little bit of love and a lot of hard work. As you walk in the door of our Patton store in Bendigo, you will be impressed with the interactive displays which allow customers to get hands-on experience with our leak detection and air conditioning equipment. Once you walk inside our bright and inviting store, you will find an excellent array of stock which comes from a re-designed warehouse that incorporates a logical layout ensuring that clients are given quick and efficient service every time. Our team works incredibly hard to deliver the best service for our valued customers and thanks to our refurbished store and warehouse, as well as the inclusion of a hard-working and friendly team, we exceeded the last 3 years results for the first time. We look forward to making huge returns in the years that follow. The aim for the Bendigo branch is to become the number one choice for refrigeration and air-conditioning in Bendigo and thanks to our loyal clients, we believe we have a positive future. Team Patton Bendigo Lucas Roberts Branch Sales Supervisor Heath Ilsley Internal Sales Patton Bendigo 195 Breen Street Bendigo Victoria 3550 P : +613 5444 1720 F : +613 5444 1706 W : www.pattonau.com - LUCAS ROBERTS 16 Patton Press | Issue 9 | December 2013 Ninety years on, Patton keeps it W hile the economic cycle of boom and gloom, accompanied by profit and stagnation (even loss) influences corporate and individual lives, those that maintain financial discipline and sound management principles remain sustainable and profitable. Among these is Patton Limited, which is currently marking its 90th anniversary. Grand occasion While celebrations are being held throughout its offices in New Zealand, Australia, Thailand and India, with the participation of suppliers and others in many parts of the world, the most impressive of them all will occur at Pullman Hotel in Auckland City on October 30. The event, at which popular television and radio host Jeremy Corbett will be the Master of Ceremonies, will be attended by a host of people of importance to the Company, including its Board of Directors, staff, suppliers and well-wishers. Patton Limited Global Chief Executive Sameer Handa said that the Auckland event may also bring together a number of dignitaries including the country’s leaders. “This is a significant milestone for Patton, which accounts for hundreds of years of combined service of staff and suppliers. In celebrating 90 years, we at Patton reaffirm our commitment to provide quality products enhanced by quality service in every centre of our operation,” he said. Patton is a progressive company that provides opportunities for career advancement to staff, of which Mr Handa is the prime example. Joining the firm as Sales Engineer in July 1995, he rose to the current position about three years later, reflecting his immense potential for growth on the one hand and the ability of the Company to orchestrate and augment that growth on the other. Established in 1923 by George Patton (called G E Patton Limited) as a modest cool operation in Christchurch, the firm grew in less than seven years to produce a range of domestic refrigerators and flip top ice cream cabinets. The Company was restructured and renamed Patton Refrigeration Limited and moved its Head Office to Auckland in the 1970s, reflecting the need to focus more on the commercial refrigeration business. The development programme included new range of condensing units, air-cooled condensers and unit coolers. servicing the growing markets in the Middle East and Africa, the success of the Joint Venture (which received ISO9001 Certification two years ago), encouraged us to mark our presence in India, with a sales office in Delhi. Later the in same year, Patton India opened its sales office in Noida, Delhi. Today it is known as Patton Limited, a sign of its increasing role in diversified areas. “The refrigeration industry in India has rich potential. Representing many world leading refrigeration brands, along with our own capital plant, Patton India is respected for its technically experienced industry support,” Mr Handa said. Australian presence Young Entrepreneurs Patton seized an opportunity (about 30 years ago) to open a manufacturing and distribution facility across the Tasman. The decision to establish a unit in Sydney was strategic as bilateral relationship between Australia and New Zealand registered rapid growth, accruing benefits to the private sector in both countries. Promoting entrepreneurship is a passion for Mr Handa, evidenced by the role that he plays in the community promoting young entrepreneurs and the company that Patton keeps with its network of suppliers and staff. The establishment of an office in Melbourne in 2004 was also strategic as it not only helped in serving the Victoria region but also complemented the accelerated progress of the Sydney facility. A Joint Venture with MetJak emerged in Perth in 2006, enabling Patton to enter West Australia. Thailand move That was just the beginning. As Mr Handa mentioned, the establishment of a manufacturing unit and sales office in Thailand in 2007 opened a new chapter in the Company’s history. Called Patton Aero Ltd, it is a joint venture between Patton Limited and Eastern Syntech Co Ltd of Thailand. “It is important to identify talent among the younger members of the society and provide opportunities for growth in their life and career. Tomorrow’s corporate leaders should have a good start today. They must be given incentives and opportunities to grow and prosper,” Mr Handa said. As a part of its efforts to recognise and reward young professionals, he encouraged us to create the ‘Best Young Entrepreneur of the Year’ category as a part of the Indian Newslink Indian Business Awards in 2010 and has since them been its Sponsor. Although confined to only people of Indian origin, winners of this Award have been a source of inspiration to their counterparts throughout the commercial and industrial sectors of the country. The Thai venture manufactures and markets the Patton Brand of specialty equipment for the refrigeration industry including condensing units, unit coolers, air-cooled condensers and water chillers. - VENKAT RAMAN “In many ways, our presence in Thailand was the harbinger for Patton’s vision to becoming a global company. Apart from Patton Press | Issue 9 | December 2013 17 Patton India 18 Patton Press | Issue 9 | December 2013 Patton India on show at India Cold Chain Show 2013 P atton India participated at the 4th India Cold Chain Show which was held on 12 to 14 September 2013 at Bombay Exhibition centre along with India Cold Chain Summit. Around 110 Exhibitors from over 14 Countries including India, Italy, France, USA and many more participated at the event. The event bought together the cold storage and supply chain industry professionals. today, explore machinery and equipments available and learn about innovations. This was one of its first marketing initiatives by Patton team and the response was overwhelming. There were about 400 visitors who visited our stall and took keen interest in Patton range of products. Congratulations to Sunil Gautam and his team for a successful show. The objective of the event is to capture the interest of service and end-user industry to discuss new challenges faced Patton Press | Issue 9 | December 2013 - SUMEDHA ARYA 19 PATTON LADIES CLUB inaugural family dinner P atton India ladies staff took the initiative and formed Patton Ladies Club. Members of this club includes Patton India female staff and spouses of male Patton staff. For the inaugural event club members organised family get together over dinner at our Managing Director’s house, where we all had gala time. The dinner party and delicious food would be remembered by one and all for quite some time to come. This club decided to meet once a quarter so that we can enjoy ourselves and get to know each other’s families as well. We extended this get together to bid farewell to one of our employees Rajesh Malhotra, who had over five years long association with Patton. Rajesh has decided to start his own venture and we wished him good luck for his future Endeavour. We looking forward to have more of these events organized by Patton ladies club. - SUMEDHA ARYA Congratulation Sandeep on your Big Win Wow! Second big one in a row. Sandeep Mohapatra has bagged another order for 30 evaporators. Hearty congratulations to team Patton India on this win! The order is won against cut-throat competition with Lu-ve, Alfa Laval & Star coolers. On completion of installation, this is going to be a big reference site for Patton India. 20 Once again sparkling congratulations! Patton Press | Issue 9 | December 2013 Weekly Product Training Session extended for Customers P atton India has taken another initiative of conducting Weekly Training Sessions for Patton India sales team. The objective of the training program is to improve product knowledge, develop selling skills and create awareness of business procedures among staff members. We would like to thank Mr. Vikram Pratap Singh who has been consistently driving this initiative. Calendarized planner of Quarter–III (Oct to Dec 2013) has been prepared and been followed. Sales team members meet every Saturday between 9:30 to 10:30 am and training program to the predefined subject is conducted. Branch members connect themselves on skype for the training. In the month of October 2013, Patton Group CEO Mr. Sameer Handa, visited India and we took this opportunity to extend this training session to our exclusive customers. We invited 30 of our customers for this at Hotel Atithi Palace, Daryaganj. Attendance was full and feedback was very encouraging. Mr. Sandeep Mohapatra, our Senior Product Manager Patton India conducted the session about Patton range of unit coolers. Session ended up with open house interaction of customers with Patton staff, our MD and our group CEO over high tea. Patton Press | Issue 9 | December 2013 21 Patton Thailand 22 Patton Press | Issue 9 | December 2013 Patton Thailand exhibited at BANGKOK RHVAC 2013 I n October 2013, Patton exhibited at the Bangkok RHVAC Expo at Bitec Bangna. This was our biggest stand yet and we spared no expense to show our International and Local Customers our strength in “Quality, Experience and Ingenuity”. The show was attended by many customers from around the world and all our staff were kept very busy with substantial questions in multiple languages. Patton Thailand expects to convert many of these customers into future distributors in their home countries. The distribution requests came from: Philippines, New Caledonia, Vietnam, Korea, Bangladesh, Singapore, United Arab Emirates, Lebanon, Norway, Indonesia, Malaysia & Thailand. ered in November. This is far in excess of our forecast of only 3 per month. Patton is also in final negotiations for 250 Scroll racks from just one customer next year as a result of the positive feedback on our products. The show was a true success for the Patton Brand and especially for the Thai production facility. With the shift much larger premises early next year, we will be ready to face the challenges and support all our new and existing growing customers. At the show, Patton also launched its first Thai built Stream and Scroll Compressor racks and the feedback was outstanding. As a result of the show, Patton has now sold 12 racks which will predominantly be deliv- - JON PICKFORD Patton Press | Issue 9 | December 2013 23 MORE PHOTOS from Bangkok RHVAC 2013 24 Patton Press | Issue 9 | December 2013 From left to right: Fonotoe Nuafesili Pierre Lauofo Samoa Deputy Prime Minister, Vinay Lal Chouhan Patton Export Sales Co-ordinator, & Michael Moller APTC Samoa. Pacific Islands Regional Ozone2Climate Techonogy Symposium 11-22 November 2013 I recently attended the Pacific Region Ozone Climate Technology Symposium in Apia Samoa sponsored by the Government of Samoa. Patton had a really good support from the APTC Samoa‘s Michael Moller the Trainer of Refrigeration Air conditioning. It was great to attend this symposium in Samoa as we had a really good support from the Deputy Prime Minister Fonotoe Pierce Lauofo, all our customers in Samoa and the other Pacific Islands those who attended this symposium. As a result the tools that we have taken for the display in Samoa, we have sold the whole lot. Patton name was being highlighted by the APTC in Samoa. - Vinay Lal Patton Press | Issue 9 | December 2013 25 3 The wise men! I Sri Lanka Milk Chilling Project – Phase 1.2 & 1.3 Continued... am always excited when writing these updates especially when so much progress has been made in the last six months. Another two reports have been submitted to Tear Fund NZ along with a second field trip to Sri Lanka in late August. That trip included a meeting in Colombo with an important New Zealand minister accompanied by two top level Fonterra officials who had a great interest in the Patton involved dairy project. Last month I also made a cameo appearance in a video clip on the TV ONE breakfast show when Ian McInnes the CEO from Tear Fund NZ was interviewed about the recent CHOGM in Sri Lanka and how New Zealand aid and technology was helping the war-affected northern region. Patton wasn’t named specifically in the piece, but luckily I was wearing a Patton shirt and hat the day of filming for some welcomed Patton exposure. Writing the reports is an important part of any project and it is something that I make sure is given extra attention. The reports facilitate a great platform to review material and capture the findings which can lead to solutions later down the line. In June the second report covered the findings from the first field research trip to Sri Lanka and explored other areas like the cold chain, current market drivers, design opportunities and establishing a point of view. A few months later in October the third report was submitted covering ideation and solutions. I incorporated the full design process including brainstorming, developing concepts, prototyping and testing all of which follow the design thinking approach. In August of this year I travelled to Sri Lanka for the second time. Half of the trip was based in and around the northern Mullaitivu area. Over the course of five 26 days Kevin Riddle (Tear Fund NZ) and I worked alongside the World Concern team in the field. We observed the milk collection route from the farmer to chilling center and visited the proposed sites for the new milk collection centers. We also collected temperature and GPS data with newly acquired testing equipment which allowed us to analyse and track the milk straight from the cow before it got chilled. The remainder of the trip was spent between the World Concern office in Colombo and a trip to the tea highlands in the central south where we visited the largest dairy farm in Sri Lanka. The farm belongs to National Livestock Development Board (NLDB) who brought in 1500 dairy cows from Australia to begin high intensity dairy farming. At the time of visiting, the Bopaththalawa farm was exceeding expectations with cows producing over 20 liters per day. This was an amazing experience and we took away many ideas to incorporate into our dairy project in the north. The project has now advanced to the stage of construction of the first MCC. At the end of November New Zealand Foreign Minister Murray McCully laid the first cornerstone of the Patton designed milk chilling center in Mulliyawalai. He was accompanied by Ian McInnes who spoke about the occasion “With chilling stations and cool collection points, innovation to monitor milk temperatures, thanks to New Zealand company Patton Ltd, milk quality will improve resulting in better incomes for farmers”. From left to right: Minister McCully, Jan Henderson (NZ High Commissioner to Indian & Sri Lankan) & Selina Kumar (World Concern) at the corner stone, site of the Patton designed MCC. Ray Keane interviewed for Tear Fund dairy video. 2014 promises to be even bigger with more farmers signing up to this fantastic project and construction planned for another two chilling centers. Patton Press | Issue 9 | December 2013 - RAY KEANE Bopaththalawa farm Mechanical Design Engineer Ray Keane Regional Technical Manager (Asia) Mark Campbell Marketing Coordinator Dio Zhao Technical Manager Craig Parker Mechanical Design Engineer Cameron Wynniatt Our People PATTON TECHNICAL & MARKETING TEAM Patton Press | Issue 9 | December 2013 27 IT’S VERY EASY TO BE DIFFERENT, BUT VERY DIFFICULT TO BE Better Craig Parker From the cold climes of Timaru to the hustle and bustle of Auckland, Craig Parker has an interesting past which included a few close scrapes. A talented engineer, Craig has been working for Patton for many years and has a lot to offer. We chatted with him to find out more about what he does each day and what it takes to be a top-level designer at Patton. 28 Patton Press | Issue 9 | December 2013 “ My team of guys make me most proud about working for Patton. I’ve got the best guys in the company in my office! PP: What is the funniest or most unusual thing that has ever happened to you? Craig: I rolled a construction crane when I was about 16 which wasn’t so funny at the time but makes me laugh now. The crane had a whole load of reinforcing and I swung it around and the whole thing flipped over. I jumped out of the side to avoid being crushed. It was great being 16 and being allowed to drive a crane... not like all of the health and safety malarkey they have nowadays! I also fell off some scaffolding on that building site, broke my shoulder and smashed my head quite badly. Not a great memory as I ended up in an ambulance and in hospital for a while. PP: What is your favourite band? Craig: At present I’m liking Opossum. “ Patton Press: Where were you born? Craig: I was born in Timaru, which I like to refer to as the polar fleece capital of New Zealand (aka - TimaVegas). Craig: I transitioned into refrigeration from an engineering role I had at APV where I was head of welding for the industrial pressure vessels. I also spent a lot of time in the machine shop and building the industrial chiller sets. From there, I was exposed to the refrigeration trade as a whole. 90, what do you want to have achieved in life? Craig: I’m not that stress about making it to 90. The way it’s going I’ll probably still be working, but as long as my kids have their lives sorted and are happy then that would be an OK achievement for me. PP: What made you decide to work with Patton? Craig: I’ve been at Pattons for approximately five years and I did a prior stint of seven years and then took a break to rid myself of the thought that air conditioning product management might be an interesting change. Turned out to be more about selling boxes than a technical challenge so I migrated back to refrigeration. PP: What do you consider to be your greatest achievement? Craig: I’ve yet to get there although I did collect a good win on Middlesbrough at 10/1 over United a few years back. That was a good win but I’ve just about given away the punting these days. They say punt is “mind of matter”… If you don’t mind losing it doesn’t matter. PP: In your opinion, what is the next big trend in refrigeration? Craig: Energy efficiency. PP: How does it feel to work in a company spread across four countries? Craig: It certainly changes the dynamics. It’s not a ‘one solution works for all’ business anymore. Compromise becomes a bigger part of the job. PP: What is your favourite sport? Craig: It’s a split at the moment between Football and Badminton. I do also like cycling. My favourite football club is Man Utd (of course) and my favourite player was, retired now, Cannigia of Argentina! PP: What makes you most proud about working for Patton? Craig: My team of guys. I’ve got the best guys in the company in my office! PP: What is your favourite book? Craig: When I find the time to read, I enjoy anything from Irvine Welsh or Iain Banks (It’s a shame he passed away recently. The Wasp Factory was one of his best reads). PP: Patton is opening branches all over the world. Where would you like the next branch to open up? Craig: I would like to open one in Auckland city and run it myself! That would halve my travel time! PP: How did you get into the Refrigeration Industry? PP:Patton has turned 90 years old. By the time you reach PP: What do you think the best thing about living and working in NZ is? Craig: I like helping to grow a country I was born and raised in. PP: If you could be any element, which one would you be? Craig: Probably Dubnium which I think is a bit like me - An often under-rated element that always delivers. I also like a bit of dub. PP: If you could meet any historical figure, of the past or present, who would it be and why? Craig: There a lot of people I wouldn’t mind meeting. These include my primary school teacher who tied me to my school chair when I was six. I’d like to find out what that was all about. I would also like to have a beer with David Lynch, love his stuff. Of course old Sir Alex would be interesting to have a chat with. Perry Farrell is also a legend. I would add more if my memory wasn’t so bad, I blame it on that bash on the head! Patton Press | Issue 9 | December 2013 29 WHEN MARKETING MEETS Style Dio Zhao When he arrived in New Zealand 10 years ago, Dio Zhao struggled to understand the English language and found the laid back culture a welcome change to the streets of China. A talented graphic designer and marketing professional, Dio is well known for his creative flair and ability to make everyone around him laugh. A happy-go-lucky employee, Dio enjoys his role as Marketing Guru for Patton. 30 Patton Press | Issue 9 | December 2013 Patton Press: Can you give us a bit of information about your background? Dio: I am from China originally in Jiangmen which is near Canton. Noodles are very important to us! We eat a lot of them which is why we are so famous for them!. PP: How long have you been in New Zealand? Dio: I have been living in New Zealand now for ten years. In the beginning I was studying at a University in China and Dad asked me one day if I would like to move to New Zealand. He also told me I only had one day to make my decision. After a night I decided I would go and within a month, I was living in New Zealand. I love it here because it is not a concrete jungle and everyone is very friendly. PP: What have been your favourite hobbies and interests? Dio: My favourite hobby is to go to the gym and I also enjoy working out in the swimming pool. When I’m not getting fit, I like to watch cartoons and detective movies. I love to know who the killer is and would love to be a detective. PP: How did you join Patton? Dio: I was working down the road from Patton and wasn’t really that happy with my role. I saw a job being advertised for Patton as a Marketing Executive and I had seen the Patton Logo at the car park that I parked my car in every day and knew that Patton was a good company to work for. I decided to try my luck and was invited to an interview with Craig Parker. During the interview, my cell phone started ringing and I didn’t know how to turn it off. They still invited me to a second interview but I forgot the day and when they called me to come in, I wasn’t prepared or dressed for the occasion. The interview went well and I could see in Craig’s eyes that he supported me. Luckily I got the job and I haven’t looked back since! PP: What are your responsibilities at Patton? Dio: I have to look after the website and make sure that is up to date and functional. I also design the flyers, brochures and creative documents. I manage events and I deal with social media. Basically anything relating to Marketing is handled by myself. PP: What makes your job the most satisfying? Dio: What I love best about this job is that every day is different, one day I am designing brochures and the next I am organising big events. I really enjoy it. PP: What do you consider to be your greatest achievement at Patton? Dio: I feel that I have made a lot of great changes in the marketing department of Patton including new branding guidelines, bright and interesting publications, a brand new catalogue and a lot more exciting projects that are coming up in the future. PP: How does it feel to work in a company spread across four countries? Dio: It is very interesting working with so many different companies because the time zones are all so different. I do feel that you need to be patient and communicate with each other well because we all speak different languages and have different protocols that we go by. I am used to. Most importantly, you don’t have to work on Saturday. In China and Hong Kong they work 12 hours a day and on weekends. My mum still works on Saturday. I am happy I don’t have to. PP: If there was any branch of Patton you could go and visit, where would it be? Dio: I love the name ‘Hastings’ because there is a character in the Poirot Detective stories. I think a city with the name ‘Hastings’ would be fun to visit. PP: Tell us about your study? It is said that you are doing a full time study while working full at Patton, is that right? Dio: Yes. I received my Postgraduate Diplomas in marketing last year, and this year I am doing my Masters in Management major in Marketing. Hope it goes well and I will graduate at end of the year. Studying while working full time, it is not easy, I must say. But I work very hard “Learning has no ending. If you want to be successful, you need to always learn new thing, and be on top of your game. ” PP: Patton is opening branches all over the world. Where would you like the next branch to open up? Dio: I would love to see a new branch in Europe. I have just received my Kiwi passport and would love to visit Italy in particular. The fashion in Italy is amazing and I love fashion! PP: With Patton turning 90 years old, what would you like to have achieved in life at that age? Dio: I’m not sure if I will live to be that old but if I am, I hope I still look like I’m 19 and still look really good. I don’t want to have wrinkles and don’t want to look old inside or out. This would be a great achievement! PP: What do you think the best thing is about living and working in NZ? Dio: I believe New Zealand isn’t 100% pure, it’s 120% pure! The lifestyle is really relaxed and you don’t have to spend a lot of money to enjoy the scenery and sun. It is such a different lifestyle to what – study most of the weekends and holidays. We – Chinese – have an old saying “learning has no ending”. If you want to be successful, you need to always learn new thing, and be on top of your game. PP: If you could possess one super-human power, what would it be? Dio: I would love to be able to have wings and fly. If I could fly, I wouldn’t have to take a plane because I am scared of planes. If I had flying powers, I could just fly back to China and see my family and, of course, there would be no traffic jams for me to deal with Some works from Dio (1) Patton Press - Issue 8 (2) OFI - Poster (3) Patton Brand Book If you want to get to know more about Dio, visit his personal website: www.diozhao.name or connect him on LinkedIn: nz.linkedin.com/in/diozhao/ 2 1 Patton Press | Issue 3 9 | December 2013 31 DESIGN IS THINKING MADE Ray Keane VISUAL When it comes to visualising state-of-the art designs ahead of the competition, ‘the luck of the Irish’ has nothing to do with it for Patton’s Mechanical Design Engineer Ray Keane. Dublin born and bred, Ray prides himself in designing products that sit firmly outside of the square. This unique talent stems back to a creative childhood where he was already way ahead of the rest of his class when it came to new and innovative ideas. His experience includes designing superyacht interiors and retail fit outs. Ray’s success comes from the ability to conceptualise innovative design in his head before most engineers are out of bed in the morning. Join us while we chat with this engineering master-mind and discuss the pride he takes in shaping some of the world’s most progressive and advanced products in the refrigeration industry. 32 Patton Press | Issue 9 | December 2013 Patton Press: Where do you come from? Ray: I was born in Dublin, Ireland in 1983. I spent the most part of my early years growing up on the ‘Northside’ of Dublin in a suburb called Ashtown. At 11 moved with my family to the Netherlands for three years experiencing the different European lifestyle and culture. From a young age I had begun a taste for travel and living in new cities. PP: How did you develop your skills? Ray: My engineering skills were first developed in university. I spent five years studying firstly mechanical and later manufacturing engineering. Over the five years I tried various CAD software’s excelling in AutoCAD and SolidWorks. Leaving university I was equipped with the essential engineering skills for design for manufacture and an eye for detail. Luckily these skills are common building blocks for all design engineering jobs around the world. PP: Where have you travelled to and why? Ray: I have been very fortunate in my life to have plenty of opportunities to travel and see numerous cities around the world. When living in the Netherlands I had the chance to visit most of central Europe. During university I spent three different summers in San Francisco, Marbella and Toronto working in various jobs to cover expenses. At the end of university I had a real appetite for more travel. With a group of friends we sat down and planned probably the biggest adventure of our lives, a round the world trip. After working and saving hard for 18 months we packed our bags and set off. We crossed several continents including Asia, Australia, South America and North America. During that trip I decided to continue travelling after the year had ended, especially as Ireland was gripped by the dreaded recession and job opportunities would be hard to find. PP: Are you ready to settle down? Ray: I think so. I got engaged this year and think New Zealand is a great place to begin a new life with my fiancée Lauren. New Zealand for me ticks all the boxes and the past four years living here has been a great experience. PP: Does travel give you a fresh perspective? Ray: Travel has changed me for the better. You’re more open to suggestions and ideas. When travelling especially with others you need to comprise but also speak up and have your say. You see all extremes from the people who have it all to the people who don’t have anything. This defi- nitely makes you a lot more level headed, grounded and thankful for what you have. PP: Who did you support during the Rugby World Cup?! Ray: Ireland of course. I went to three games in the north island in the group stage. The highlight was beating Australia in Eden Park on a wet September night. The party atmosphere in the city afterward was immense. After that game I think the whole on New Zealand supported Ireland. PP: What kind of personality belongs at Patton? Ray: I think a good company makeup will have many personalities which gives an all-round balance. Depending on your role you will need certain traits to succeed. In the technical office we recently carried out our own online personality test. The interesting thing was that Cameron, Dio and myself were all the same personality. I suppose you could say were all on the same wavelength. This definitely helps to make a cohesive office. PP: Tell me about working with plastic and metal. Ray: It’s definitely a case of yin and yan here. We use both materials on our products here at Patton. Metal is definitely more forgiving as it is more flexible compared to plastic. Using a malleable material like aluminium gives a greater tolerance for parts to fit together easier making assembly quicker. Plastic is a great clean looking material, but one has to make allowances for shrinkage when designing. Plastic is definitely a favourite material for me as you can achieve nice rounded edges and eye catching smooth surfaces. PP: Which designers inspire you? Ray: Dieter Rams comes to mind. He set about expressing the ten most important principles for what he considered was good design. Sometimes they are referred as the ‘Ten commandments’. My favourite is #10 Good design is little design as possible. That’s something I try to bring to my designs: don’t overcomplicate things, keep it simple and keep it clean. I also hold in high regard James Dyson the British engineering innovator. From the 1970’s he single handily reimagined everyday household appliances and tools. Most famously the DC01 was Dyson’s first vacuum cleaner to come to market after a ridiculous 5,127 prototypes. He is thorough down to the last detail and makes innovative and long-lasting products. I definitely try to replicate these rules in my work at Patton. said “The single biggest problem in communication is the illusion that it has taken place”. I always keep this in mind when communicating across countries; I keep it clear, precise and short just like with design. We communicate always in English but in other countries it may be their third or fourth language. Allowing some extra time really helps to get the message across. PP: What’s the best thing about Patton? Ray: My time at Patton is easily the best in my career so far. I’ve had opportunities to develop my skills into other areas like 3D visualisation and even video editing. Hopefully in the future I can pursue other fields of interest. PP: Is it true that you were a baby genius? Ray: Maybe not genius, but when I was 15 we had a science competition in school and I came up with the idea of parking sensors that indicate what’s behind when you when reversing a car… but I only came second. I swore I came up with it myself, until the teacher said to me “Did you know they invented that a year ago?!” I honestly never knew. UNADA MOTOR R2D2 - TOON SHADING PP: How are your designs changing the world for the better? Ray: You strive to make that difference when designing. At the moment I’m designing a cooling jacket for small milk cans in conjunction with a project in Sri Lanka. The jacket contains a super absorbent polymer material which can absorb large volumes of water. When full with water the jacket uses the sun’s solar power to cool the freshly produced milk inside the can due to the heat transfer taking place. This idea has a chance to make a real difference to the local farmers. PP: If you could be any element, you would be….? Ray: If I could be any element, I’d be Krypton: It is characterized by its brilliant green and orange spectral lines. This ties into the colours of the Irish national flag and is also the well-known home of Superman. SOLIDWORKS CHOPPER PP: Tell me about communicating across countries. Ray: Bernard Shaw’s famously Patton Press | Issue 9 | December 2013 33 PRACTICE SAFE DESIGN: USE A concept Cameron Wynniatt Born and bred in the warmer climes of Whangarei, Cameron is one of the younger engineers in the company and has been working with Patton since his last year at AUT studying for a Bachelor of Mechanical Engineering. Cameron has been working for Patton for just under a year now and says he still has a lot to learn. 34 Patton Press | Issue 9 | December 2013 “ I would love to be able to fly so I could get that bird’s eye perspective and look down on the world. PP: What was your favourite subject to study in University? Cam: I loved studying thermodynamics. It was right up my alley because I enjoy learning about heat transfer, engines, and thermodynamic cycles. I enjoyed conducting experiments also. PP: What was your first job and how old were you that time? Cam: When I was 15, I started working at Bunnings Warehouse in Whangarei. I worked all through my school years and was transferred to Auckland where I continued to work at Bunnings throughout University. PP: What are your favourite hobbies and interests? Cam: I really enjoy anything that has two wheels. I love road cycling and am currently training up for the Taupo cycle challenge. I can often be seen out on my bike for five hours on the weekend, in and around Auckland and out in the suburbs . PP: Who is your favourite singer? Cam: I like Eminem and have been listening to him for years. I have every single one of his albums. PP: How did you join Patton? Cam: They basically had a job vacancy here and I started part-time in my final year at University. When there was a chance of becoming full-time, I took it on because “ Patton Press: Tell us about your childhood? Cam: I grew up in a farming district called Otaika which you turn off to when you reach Whangarei. It was a great child-hood on the farm. I studied at Whangarei Boy’s High School then went on to AUT University to study Mechanical Engineering. I really enjoy my work here. I started almost a year ago and enjoy everything I learn each day. The people I work with are really experienced and share their knowledge with me all the time. I like how the job involves manufacturing and office work. I also like to see how the product you design comes out. you get to see it from beginning to completion PP: If you could possess one super-human power, what would it be? Cam: I would love to be able to fly so I could get that bird’s eye perspective and look down on the world. PP: How does it feel to work in a company spread across four countries? Cam: Knowing what we do here helps other companies to do their best. I like that our product goes all over the world and it is good to know that all four countries contribute to the end product. PP: Patton is opening branches all over the world. Where would you like the next branch to open up?. Cam: I would love a new branch to open in Europe somewhere. My girlfriend is from England and often mentions that she would like to go back. It would be great to see a branch in England. omy and not taking off after my studies without paying my debts off. It is really nice to be close to my family and friends. I think it would be harder if I went out and found work overseas. PP: If there was any branch of Patton you could go and visit, where would it be? Cam: I have never left New Zealand and I really want to go to Thailand to see what facilities they have. They do a lot of our manufacturing and I would be interested to see what they do differently to us and how we can improve our processes PP: How else do you think refrigeration can make the world a better place? Cam: It could be utilised to counteract global warming. PP: If you could be any element, which one would you be? Cam: Carbon because it has quite a few different uses, it’s found everywhere and it also forms a diamond! PP: Patton has turned 90 years old. By the time you reach 90, what do you want to have achieved in life? Cam: I would like to have a family, own my own house and look back in life over the projects I have completed and be proud of what I have achieved. PP: What do you think the best thing about living and working in NZ is? Cam: I like that I am supporting the econ- Patton Press | Issue 9 | December 2013 35 Please submit any news from your branch or in and around your district. We are interested in stories about our people, their exploits, the company and its progress and articles of general interest. For earlier issues of our newsletter, please visit pattonnz.com Please forward all correspondence to [email protected] pattonnz.com Responsive expertise, delivered. 36 © 2013 Patton Ltd.Press All rights reserved. Patton Ltd2013 is part of the NZPM Cooperative. Patton | Issue 9 | December