Read the full version of One House Magazine.
Transcription
Read the full version of One House Magazine.
Autumn 2016 hwns.com.au Lights, Camera, Action! NEW PATHWAYS Making connections with our Aboriginal communities GO BEHIND THE SCENES OF OUR LATEST AD CAMPAIGN WITH GPY&R. Louisa’s Extraordinary CHRISTMAS GIFT WHERE & WHEN 2 ONE HOUSE 4 Welcome to the Autumn edition of One House Enjoy reading the behind-thescenes story of our new ad campaign, and be inspired by the latest chapter in Leigh’s story and the great engagement our team is having with Aboriginal communities in Newcastle. The full roll-out of the NDIS is approaching fast. We’ve made it easier for customers to contact us via our improved hwns.com.au website or by calling 1300 LETSGO. Our Customer Advisor, Brenda manages these enquiries to ensure timely and appropriate follow up. Of course, customers can still talk to any of our fantastic HWNS employees about anything, but this provides another way for people to interact with us to get the answers they need. Feature Lights, Camera, Action! GO BEHIND THE SCENES OF OUR LATEST AD CAMPAIGN. Page 4 Feature Leigh’s latest achievement APPOINTED AS ONE OF THE NEWEST MEMBERS OF THE DISABILITY COUNCIL NSW. Page 6 Feature Community Connections CONNECTING WITH ABORIGINAL PEOPLE IN THE HUNTER. Page 12 HWNS is privileged to have been involved with the NDIS from its very beginning. We have three years of ‘live’ experience with the NDIS and now support over 550 people with NDIS plans to achieve their goals across the Hunter, ACT, Sydney and Townsville. There’s a wealth of information about making the NDIS work for you on our website, and a dedicated Intranet site for employees to learn from our experiences in the trial sites. Check it out! Andrew Richardson Managing Director 6 Brook’s Picks FIVE OF THE BEST EUROVISION SONG CONTEST WINNERS BY OUR RESIDENT EUROVISION AFICIONADO, BROOK CROWLEY. Page 15 One House is the official House with No Steps magazine full of inspiring news and stories. housewithnosteps @HWNS @HWNSAU Subscribe at hwns.com.au/onehouse ONE HOUSE Where is the NDIS launching in 2016? Over the 2013-16 launch period of the National Disability Insurance Scheme (NDIS), HWNS has seen hundreds of the people we support in NSW and the ACT achieve their goals and dreams through their NDIS plan and funding. According to the National Disability Insurance Agency (NDIA) more than 22,000 Australians currently have NDIS plans and participation satisfaction levels remain high. The national roll out will be commencing in 2016 in the following HWNS serviced areas: 1ST JANUARY 2016 1ST JULY 2016 Townsville & Charters Towers Nepean Blue Mountains (0-18 years) (0-65 years) Palm Island (0-65 years) Northern Sydney, South West Sydney, Southern Sydney, Western Sydney (0-65 years) ACT (42-51 years) 1ST APRIL 2016 ACT (0-29 years) ACT (29-42 years) Townsville (0-65 years) 1ST JULY 2016 1ST NOVEMBER 2016 Central Coast (0-65 years) Mackay (0-65 years) Hunter & New England (0-65 years) 1300 LETS GO Don’t Forget! We have a dedicated customer service line now up and running! The 1300 LETS GO (1300 538 746) number is managed and answered by our friendly Customer Advisor. HWNS customers, families and carers, and staff can sign up for Blooms Rewards to receive a 10% discount at any Blooms The Chemist store. You can also access a range of other Blooms The Chemist benefits including: The customer service team can assist with enquiries relating to NDIS, disability services, businesses, customer feedback and more. • A range of In-store HealthChecks • Free Webster packing or Dose Administration Aids (DAA) LISTEN SPEAK equal 3 • Free delivery of medications where possible • Access to friendly professional advice and support. To join Blooms Rewards visit hwns.myspringday.com.au s ing area Remain ver o n io it s will tran d 2018. 2017 an 4 ONE HOUSE BEHIND THE SCENES OF OUR EXCITING NEW ADVERTISING CAMPAIGN CAMERA ACTIO N! LIGHTS ONE HOUSE Over 12 months ago now the HWNS Marketing and Communications team reached out to top tier creative agency GPY&R for their pro-bono assistance in creating an awareness campaign for HWNS. GPY&R were an obvious choice because of their excellent reputation and experience with other notfor-profit campaigns. The team took a genuine interest in our cause and generously offered to work with us to develop a brand strategy, brand personality, tone and essence. A number of people who worked on the campaign had a personal connection to disability and so were extremely passionate and committed to developing a believable and compelling idea. We started the creative journey with a series of workshops involving a cross section of HWNS staff. The workshops focused on understanding and articulating our brand promise – what our customers and their families can expect from any interactions with HWNS. We also looked at an intensive exploration into the needs and wants of our customers – the people we support and their families. From this we developed a strong compelling brand promise to sum up what we do at HWNS – ‘HWNS takes away the steps so that the people we support can make them.’ 5 The next step was for the GPY&R creative team to develop a campaign idea which could be used across digital and traditional media. This resulted in a series of ads which were filmed in January and starred a number of our customers from different regions. These ads are designed to raise brand awareness for HWNS amongst the general public. They put our customer front and centre, and the individual scenes show people in a number of everyday settings enjoying being with friends, being at work and doing things they are passionate about. A R U O H C T A W D Check out our ad campaign at www.hwns.com.au/campaign 6 ONE HOUSE Leigh joins The Disability Council NSW Leigh Creighton is a very familiar face around House with No Steps. Everyone knows him for his infectious smile and sense of humour, as well as his impressive list of achievements. He’s been involved with us for more than 15 years and in that time we’ve seen him transition from supported to open employment, move out of home and into his own unit, speak at a number of high profile events including the Hunter launch of the NDIS, become an advocate for people with a disability as well as land a job as a Peer Mentor at HWNS – and that’s just to name a few. Leigh, being the ambitious guy he is, just keeps raising the bar higher and higher. His latest achievement was being appointed to The Disability Council NSW which is the official advisory body to the NSW Government. “I had to apply for the council a few months ago and I had my first induction day last month and it went very well. When I applied I had to do a selection criteria about the experience that I had and then they said we would love Leigh to be on the board”, he said. “When I found out I was a bundle of mixed emotions. I was in tears when I found out, it is my dream job. I was in tears but I was also happy at the same time and it was just awesome to achieve one of the milestones in my life. And then my dream job comes up and it does things for me”, continued Leigh. The council is made of people from a range of backgrounds and areas of NSW. Members are selected to be on the council because they live with a disability, are an expert on disability and/or want to improve the lives of people with disability. “We discuss issues that people with a disability are facing. If it’s housing, if its transport, if its employment, if its education and all the other issues that people with a disability are facing. We try and figure out ways to solve these issues for people with disabilities”, said Leigh. “I’m interested in the housing around Newcastle because there’s not enough units. We need more accessible housing around Newcastle and more accessible transport as well. In my job I’m hoping to make changes for people with disabilities. I believe that people have the right to say what they feel and I believe that I hear the voices of people with disabilities”, he continued. It’s comes as no surprise that Leigh already has a new list of new goals that he is working towards. “The other goals I’m working on are being more known in the community as a peer mentor, making more advocacy DVDs and another goal of mine is to make a DVD of my life and how I’ve become a peer mentor and why I’m a peer mentor right now. The other goal is to go to the UN.” We’re pretty sure it’s only a matter of time before he gets there. Watch out New York, Leigh is coming for you! ONE HOUSE 7 AROUND Did you know HWNS has more than 200 sites across NSW, Qld and the ACT? Here are some of our exciting regional highlights. DOONAN HWNS Doonan hosted a very successful Country Fair in December to celebrate International Day of People with Disability (IDPwD) and Volunteers Day. Our Community Support Service group had worked hard all year towards creating a great event for their whole community to attend. The Doonan site is unique in its bushland setting and so the team decided to make the best of their location and theme the event around the country. The main attractions included a white elephant stall, games, art and craft shop, baking competition, raffle, performances by local musicians and dance groups and of course plenty of bacon and egg rolls, and sausage sandwiches to go around. It was a fantastic day and we would like to thank all those involved who contributed to making the day the success it was. TOWNSVILLE Late last year, our Community Choice hub was invited to undertake the Townsville City Council’s Christmas in the City Yarn Bombing Project. The theme was ‘Christmas Coral’ and with the help of a grant from council, the team set about creating all things fish and under the sea themed with wool. Staff, customers and volunteers all chipped in to create more than 100 woollen fish, coral and sea creatures which were hung in a bus shelter and truly transformed the space. The most beautiful thing about this project was the amazing way that art can bring communities together. The Yarn Bombing Project is proof that people from different backgrounds with different skills can come together to create beautiful works of art. The group were so proud of their work and received some wonderful feedback and recognition from Townsville City Mayor, Jenny Hill. FORBES Our Patron, His Excellency General The Honourable David Hurley AC DSC (Ret’d), Governor of NSW and his wife Mrs Hurley recently paid a visit to HWNS Forbes. He visited our Little Learners Early Childhood Intervention Service and our Aussie Biscuits factory to chat with customers, staff and families. It was great to see the keen interest that His Excellency and Mrs Hurley take in our work supporting people with a disability. YUMMO! Did you know our Aussie Biscuits factory produces over 32,000 biscuits each day?! 8 ONE HOUSE TAMWORTH Our Tamworth team was recently involved in the cavalcade at the iconic Tamworth Country Music Festival. Their fabulous float was designed and built by HWNS service users, staff, families and volunteers. The team had a great time waving to the crowd as they cruised down the streets of Tamworth and made some great connections with their local community. ALSTONVILLE Our Summerland House Farm team recently made some stranded travellers very happy. The Warialda Gardening Club was travelling by bus to visit the farm and enjoy lunch at the restaurant when their bus had some troubles and became stranded on a lonely country road. When they heard what had happened, the Summerland team decided to (literally) go the extra mile. They delivered packed lunches out to the stranded bus, that was still awaiting assistance, to fill the tired traveller’s bellies. No doubt the gardening club will be back thanks to the excellent customer service of our Summerland House Farm team. HUNTER To celebrate Australia Day our Community Connections group went to Catalina Park for a day of fun Australian themed activities. The morning was spent playing cricket and bocce before everyone cooled off with a water bomb fight. For lunch they dined on lamb and gravy rolls followed by caramelo koalas swimming in jelly. During the afternoon everyone’s skills were tested during the thong throwing competition. A great day was had by all. Residents of one of our Hunter accommodation services have been getting their hands dirty by spending many hours outside, caring for and nurturing their vegetable gardens. They were very excited to recently harvest their first vegetables which included one rather huge squash. With the help of a volunteer they have successfully planted corn, tomatoes, carrots, beans, capsicum, cucumbers, pumpkin, squash, strawberries, blueberries, and raspberries. The garden is also boasting a couple of healthy looking lemon and mandarin trees. It wasn’t too long ago that these residents lived in a boarding house where they did not even cook for themselves so it’s a great achievement to now be not only cooking but growing their food as well. SYDNEY Kevin aka Smiley, is an artist who lives in one of our Sydney accommodation services. He loves to paint and draw, and specialises in abstract painting using oil based paints. Kevin first discovered his artistic passion when he started attending a small not-for-profit art space called ‘Roomies’. Roomies is a place where individuals with an intellectual disability and/or mental health issues are given the opportunity to express themselves through art. Since getting involved with Roomies, Kevin has sold his art at exhibitions and was commissioned by Roomies to create their logo. He also recently lent his talents to our Fundraising team by creating a piece of artwork for them to use on their Christmas cards which are sent to our many donors and supporters all over Australia. Kevin first discovered his artistic passion when he started attending a small not-for-profit art space called ‘Roomies’ ONE HOUSE 9 I took Kalla’s dog Gabe with us for the outing and, being very cute, he attracted a lot of attention. Two passengers, Dorothy and her daughter Nicole sat down with us. They asked us many questions about Gabe and what we were doing there that day. An Amazing Meeting Hi, I’m Jessica and that’s me in the photo with Kalla my HWNS support worker and a lady we met. Kalla and I were sitting on the wharf at the Newcastle foreshore eating lunch and watching people wander by. We went there to see the Queen Elizabeth 11 ship which had come into port that day. I wanted to share in the excitement of such a big event so, as part of my life skills program, I had researched the best place to view the ship and see all the passengers. Kalla likes me to practise being assertive, so let me do a lot of the talking. Nicole was interested in who I was and wanted to know all about me. During the conversation I told them that Kalla was supporting me, and then Nicole mentioned that her father (who had polio) had been supported by Dorothy for 54 years. She said that in the early days there were no support agencies available and her mother started up a little group. She then asked me whether I had heard of an organisation called House with No Steps, because this was the group that her parents had begun. As soon as she heard this, Kalla realised that she had seen Dorothy before when Dorothy was the keynote speaker at the 2014 Newcastle HWNS Awards Night. I got really excited at this point and said ‘That’s my provider, that’s who I’m with, and that’s why we’re here today’. Dorothy was as excited as us and said she felt humbled that the small organisation she and her husband had started such a long time ago was now able to help people like me. Louisa’s Extraordinary CHRISTMAS GIFT Louisa Blom was in many ways your ordinary Aussie who gave us an extraordinary Christmas gift by leaving her whole estate to HWNS. Louisa was born Holland and grew up in Glanebrug, close to the German border. After surviving the war with her husband and children, in 1958 they moved to Australia looking for a better future for their family. They lived for two years in a migrant camp in Richmond, NSW, before settling down in Bankstown. Peter, their son, says that at this time Louisa and her husband, Theo developed their love for Collie dogs or “Lassie” dogs, as they called them and had several over the years. He also remembers that his mother was very fond of Princess Diana and had a wide collection of her photographs. However, Louisa’s greatest love was helping others and that is what we will remember her for. Louise passed away on 26th February 2015, aged 94 but her love and generosity will live on. Louisa and Theo’s names will be entered in our Partners in Dignity Remembrance Book to be remembered for generations to come. Gifts in Wills To find out more about leaving a gift in a Will or our Partners in Dignity program visit www.hwns.com.au/giftinwill. 10 ONE HOUSE Advocacy in action By Karin Taylor & Racheal Henson My name is Karin and I have supported Rachael for 2 years now. In September 2015 I was asked to support her to an appointment. Rachael uses an electric wheelchair and because our options for public transport were limited on this occasion, the only other option was to use a state funded community transport organisation. The transport company advised us that there would be a fee applied for a support worker to accompany Rachael. The cost to transport Rachael was $40.00 but the cost for a support worker to accompany her was an additional $100.00. This seemed like a lot so we questioned the difference in price and why Rachael’s companion card did not cover any additional fees for the support staff. The transport company told us that it was because Rachael was being supported by a paid worker. If she was being supported by a family member or volunteer it would be free, however for paid support to accompany her she would have to pay, as the worker is not funded through Home and Community Care (HACC). This sounded like a clear case of discrimination to us, so we asked for the matter to be re-evaluated by the transport company. Eventually we were told that support staff would now be charged the same rate as Rachael. I discussed this outcome with Rachael but we still weren’t happy and something did not feel right to either of us. We contacted a local advocacy group to ask if they have had any similar cases. The told us they hadn’t but they would like to take it further and discuss the matter with a Member of Parliament and the transport company. Despite the advocacy group’s best efforts the transport company would still not budge. So they then advised us that Rachael could now raise a discrimination issue with the Anti-Discrimination Board of NSW if she wished. WELL DONE RACHAEL FOR HAVING THE COURAGE TO SPEAK UP AND ADVOCATE FOR YOURSELF AND OTHERS LIKE YOU! A representative from the advocacy group assisted Rachael to submit her application to the AntiDiscrimination Board of NSW which was accepted in December 2015. We are still waiting to hear the outcome but Rachael is determined not to give up. She has chosen this pathway because she wants to change the charges for everyone in her position. Well done Rachael for having the courage to speak up and advocate for yourself and others like you! ONE HOUSE DA N I E L CHARLOTTE ... is a HWNS customer in Queensland. ... works in our Packaging business in Sydney. Hi my name is Daniel and I am 26 years old. I attend the HWNS Community Support Service in Goulburn and I enjoy coming to the program because it gets me out of the house. I participate in lots of activities at the centre and I especially love volunteering at South Goulburn School. My main job is to listen to the children read. I also enjoy going to the Goulburn Workers Club after the school to have a coffee and a chat to the friendly staff. I CONTINUE TO REPORT ANY WHS HAZARDS AT THE SERVICE AND I REALLY ENJOY BEING THE WHS ADVOCATE FOR HWNS. Last year I took on the role of Work Health and Safety (WHS) advocate for the Community Support Service. I recently went to Canberra with the WHS representative for a WHS meeting. I enjoyed meeting other HWNS staff and being a part of the team meeting. I continue to report any WHS hazards at the service and I really enjoy being the WHS advocate for HWNS. I felt the world was my playground as a child which is why I’d be found to suffer autism and be attention deficit. Despite this I managed to grow and learn to gain knowledge. After doing a work experience program conducted by my school, I left school at 18 and found myself officially employed by HWNS. I have competed in House Idol for six years and won it five times. Now my main focus is rewriting children’s classic fairy tales and rhymes with Australian verses created by myself. 11 12 ONE HOUSE Ho us e w o N Ho u s ew ith s ep St ps Ste No Hou se wi th s ep St ith o N o N s ep St Ho u s ew ith MAKING CONNECTIONS WITH OUR ABORIGINAL COMMUNITIES Over the last 12 months our Hunter team has been working hard to connect with the local Aboriginal community. The team saw a real need for services tailored towards Aboriginal people after the last census shared that approximately 13% of the Aboriginal population in the Hunter area reported as having a disability. At the time, we had very few Aboriginal staff and customers in the Hunter region. Determined to change this, our Hunter team established an Aboriginal Services Team made up of Aboriginal support staff to provide culturally responsive services to Aboriginal people. To date we are currently supporting more than 12 Aboriginal people with a disability and seeing some fantastic outcomes. One of those people is Kaedon. Kaedon’s story Kaedon is a 20-year-old Aboriginal man who lives with ADHD, tourette syndrome, autism and learning difficulties. He had become detached from his Aboriginal Culture and identity, as well as bored and disengaged from the traditional disability service and programs he was using. When Kaedon first came to HWNS he was partnered with Peter, an Aboriginal Support Worker. At first Kaedon did not seem to connect with Peter and at times Peter struggled to even get him out of bed. To try and motivate Kaedon, Peter decided to try and focus his services around Aboriginal culture and identity, particularly art. Since then Kaedon has really come out of his shell, is making friends and even found love. Kaedon is now a very talented budding artist and painted his girlfriend a beautiful picture of a turtle. “This painting represents the blending of cultures and traditions. It is a gift for my girlfriend; I wanted to pay respect to both of our cultures. I chose and mixed the colours myself because they are her favourite and will always remind her of me, and the respect we both have for our cultures. I wanted it to be something that she would love and treasure forever”, said Kaedon. ONE HOUSE Can we fix it? Belrose Facility Services can! 13 boy did they rise to the challenge! The team worked tirelessly undertaking tasks such as carpet cleaning, demolition work, removing old fixtures and operating machinery. The majority of these were tasks they had never done before so everyone learned lots of new skills. This was a job that would usually be outsourced to an external company but our team effort was just as good, if not better than any professionals. After doing a stellar job at Minchinbury they’ve been undertaking more and more new and interesting work. Our Belrose Facility Services Team have recently been getting out of their comfort zone and working on some exciting and challenging new projects. Day-to-day the team maintain the grounds of the head office site which includes office cleaning, rubbish collection, gardening, odd jobs and handyman work. A number of the guys have been working in the same team, at the same site for more than 20+ years so a new challenge was just what the doctor ordered. Carrying out the end-of-lease clean up at our Minchinbury packaging site was their first task. And One of these tasks was recently renovating an old deck at our Kingswood accommodation service in Sydney. The old deck had truly seen its day and after ripping up the old decking, replacing with nice new wood, and oiling it up, the guys also put in a great little ramp for wheelchair users. They’ve also been keeping busy learning plaster work and painting at some of our other Sydney accommodation services. Best of all, the guys have had a ball! They’ve loved having the opportunity to work overtime, learn news skills and have been getting themselves to and from each location independently. Keep up the great work team! They’ve loved having the opportunity to work overtime, learn news skills and have been getting themselves to and from each location independently. 14 ONE HOUSE Jordan lands a job at IKEA Nick’s Story With a name recognised world-wide and an almost cult like following, Ikea’s opening in Canberra was a long awaited and highly anticipated event. So it was a very exciting surprise when IKEA contacted our ACT team, offering two permanent part time positions, full wages and benefits for two people we support. Jordan, 20, was thrilled to land the job after being part of our Transition to Adult Life program for almost two years. This was his first paid employment but his skills, personality and overall attitude to life made him an easy choice for the job. Focusing on his natural skills and talents, IKEA offered Jordan a five hour, two days a week position in the Swedish Food Market where he helps to stock, clean and maintain the often busy section. His family, friends and support staff can all see the increase in his sense of pride, strength and confidence in his own capabilities. Jordan is thriving in his new role and is very well respected by his co-workers and managers. He is continually seeking new learning opportunities and ways to contribute to the team. His family, friends and support staff can all see the increase in his sense of pride, strength and confidence in his own capabilities. Keep up the great work Jordan! It’s also great to see IKEA recognising the valuable contribution that people with a disability can make in the workplace. Nick is a fun loving 18 year old man from Canberra who has a great sense of humour, loves rugby, and is a huge Brumbies supporter. “Nick’s a good natured, caring young man, and he just happens to have a disability,” says Tanya, Nick’s mum. Nick started his preplanning with the NDIS in November 2014. He chose HWNS to be his disability service provider and hasn’t looked back since. “The service HWNS has provided has just been wonderful. Nick’s days are completely filled with fun loving things, he goes to work, and he’s having a great time enjoying life,” says Tanya. As part of Nick’s NDIS plan he spends three days a week enjoying a range of different activities and working on his life skills, while being supported by HWNS. “We do a self defence class, we go down to the oval, and kick the footy around. Working with Nick is a pleasure,” says Phil, Nick’s support worker. “Nick loves his self defence class, he’s joining in, improving his gross motor skills and socialising,” says Tanya. Through his NDIS plan, Nick has also gained work experience at a local primary school assisting in the school library, and at a local college where he works as part of the maintenance team. Tanya says, “Our hopes are that Nick will continue to be happy, gain confidence, and enjoy life just like anyone else”. FIVE BEST ONE HOUSE 15 EUROVISION SONG CONTEST WINNERS Five of the best Eurovision song contest winners by our resident Eurovision aficionado, Brook Crowley. 1. Fairtytale – Alexander Ryback (Norway, 2009) Scoring a whopping 387 points, this catchy Riverdance sounding Eurovision ditty was the biggest score in the history of the contest before or since. It even became a minor hit in Australia. 2. Hold me now – Johnny Logan (Ireland, 1987) Australian-born Logan was Eurovision winner not once, but three times, scoring a hat trick for Ireland. This power ballad won it for him both as a singer and writer. 3. Diva – Dana International (Israel, 1998) The first and only transgender person to win the contest, she had to do it the hard way in one of the closest competitions on record. 4. My Number One – Helena Paparizou (Greece, 2005) Paparizou first came into prominence as one half of Greek duo, Antique, who came a close third place in 2001. Four years later she returned as a soloist with this number. If you have a Five of the Best, of absolutely anything at all, we would love to hear about it at [email protected] 5. Waterloo – ABBA (Sweden, 1974) Now, who does not love Abba? Three Swedes and a Norweigan graced that stage with probably the most famous Eurovision winner of all time. This is THE Eurovision anthem if you ask me! Are you interested in helping to shape the future of House with No Steps? Are you interested in giving feedback on our services and supports, policy, the NDIS and more? Are you interested in telling us more about what you think about us? Then it sounds like you need to join the House with No Steps Discovery Panel. Customer feedback via the Discovery Panel is vital to driving our organisational strategy, and determining where to focus our attention and resources in the future. Join the panel at www.hwns.com.au/discoverypanel