Case Study: Mortimers Estate Agents

Case Study: Mortimers Estate Agents
Migration to the cloud gives an
improved customer experience
The Challenge
Mortimers have five offices across East Lancashire and were looking
to embrace modern unified communications to help improve their
competitive edge in the Estate Agent industry.
Historically, each branch operated their IT and telecoms infrastructure
autonomously. Denwa’s mission was to bring all facets of communication
technology together to deliver a single unified platform for the future.
With the advancement of technology and more and more businesses
migrating to the cloud, Mortimers felt they needed to make the move
too, to improve their business agility
and retain their leadership in the
market.
Therefore a technology refresh
embracing cloud technology,
would bring them inter-connectivity
- joining up all their branches both
behind the scenes and front-ofhouse - allowing a much smoother
and streamlined way of working
across all their sites, which in turn
would result in an even better
customer experience.
(L-R) Ian Lloyd and Edward Snowden - Directors of
Mortimers, with Rob Scott - CEO of Denwa
Quick Facts
Industry Sector: Estate agency.
Employee Size: 45 staff members across five office locations.
Key Benefits: Transition to the Cloud giving increased business resiliency
and agility, with an improved customer experience.
About
Mortimers
Mortimers Estate Agents
operate across five locations
throughout East Lancashire
and in 2015 celebrated
80 successful years in the
business, and have been
referred to as ‘The Best
Independent Estate Agent
of East Lancashire’.
They have an enviable
market share and are
proud to offer everything
from modest first time
buyer homes, to the most
prestigious residencies in
the area.
They take the very best
qualities from their traditional
estate agency background
and exceptional service
values and combine them
with a modern approach,
making them an agent of
the highest standing with an
impressive register of active
buyers and tenants.
Their valuable and extensive
local knowledge enables
them to specialise in all kinds
of property matters.
0330 333 7323 | www.denwa.co.uk
One Cloud. One Company
The Solution
Denwa surveyed their sites and identified that an intelligent Mitel
MiVoice Office hybrid-cloud solution was the way forward for Mortimers
- largely because their lettings software was not cloud-based, and fibre
broadband was not yet available at all sites.
In addition, a new multi-site estate agent software system ‘VebraLive’
needed to be integrated, and new cloud based phone technology
was to be deployed. All technology was unified into a single phone and
IT platform, enabling all sites to collaborate with each other much more
seamlessly.
Unified communications produced a seamless operation
One Cloud. One Comp
Communications connectivity
The solution provided was cloud-enabled, which
meant that all sites became joined-up and
connected with each other.
Calls now flow smoothly between branches
over the internet, which in turn improves
responsiveness, and combined with free calls to
UK landlines and mobiles, significant savings can
really be noticed.
Software uplift
To get ahead of the competition and to be
able to offer staff the latest lettings software allowing them to work more effectively - Denwa
integrated the industry standard VebraLive, with
the hybrid-cloud solution that they had designed
for them.
As a result, Mortimers can now have live access
to one central database - with all their data, ondemand, at any time, from any location.
In addition to the uplift, all updates and ongoing
maintenance now costs less, and can be
implemented with ease and minimal disruption.
“
Increased resiliency and agility
Utilising SIP trunking technology (Cloud-based
phone lines) and superfast broadband, are the key
ingredients for a resilient design.
Now that the company operates on a single ICT
platform, new users and offices can be added with
ease. In the event of a major fault or disaster, the
solution also allows Mortimers to react quickly and
retain business continuity at all times.
The Result
Mortimers are now set for the future with a cloud
platform.
Having all sites and staff connected on one network
creates a collaborative and seamless operation, which
ultimately delivers improved customer satisfaction and
greater retention.
“We migrated to the cloud to increase the speed of data transfer, and to keep all our data
safe and secure that we’ve collected over the years - making us more sustainable going
forward. The hybrid-cloud solution Denwa have tailored across our sites, has improved the
efficiency and performance of our operations ten-fold. We can’t thank them enough.” - Edward Snowden, Director of Mortimers
“
Having a joined up IT and Mitel Telecoms platform
leads to happier staff, increased productivity
and in turn, happier customers.
0330 333 7323 | www.denwa.co.uk
One Cloud. One Company