Sonexis ConferenceManager

Transcription

I n n o v a t i o n
N e t w o r k
A p p
N o t e
TPP: 10086
Date: June, 2011
Product: ShoreTel |Sonexis
System version: ShoreTel 11.1
Abstract
Sonexis ConferenceManager is an in-house, integrated audio and web
conference bridge that provides ShoreTel customers with dramatic savings
and unparalleled ease of use, deployment, and administration. Installed
at hundreds of marquee customers, Sonexis ConferenceManager offers
control and flexibility, supports both PSTN and VoIP, and can be
effortlessly expanded or reconfigured with the application of a software
license key.
Table of Contents
Overview............................................................................2
Features and Benefits ........................................................2
Vendor Overview and Contact .........................................3
Vendor Product Information .............................................5
Architecture Overview ......................................................5
Requirements, Certification and Limitations ...................6
Version Support .................................................................7
Certification Testing Results Summary............................7
Table 1: Sonexis Test Cases ................................................. 7
Installation and Setup ............................................................ 7
Verify that the ShoreTel is up and running and able to make
phone calls. This should also include the ability to make calls
to and from the PSTN. .......................................................... 7
1.0 Configure ConferenceManager for SIP Integration ...... 7
2.0 Configure ConferenceManager for T1 PRI ................... 7
3.0 Create host accounts........................................................ 8
4.0 Basic Ad-hoc Audio Conference ................................... 8
5.0 System Restart................................................................. 9
6.0 Basic Audio and Web Conference ................................. 9
7.0 Conference Now - Multiple Simultaneous Audio & Web
Conferences ...................................................................... 11
8.0 Extended Feature Test Cases....................................... 12
Configuration Overview ................................................. 12
ShoreTel Configuration .................................................. 13
Sonexis Configuration .................................................... 19
Sonexis Troubleshooting and Technical Support.......... 20
Document and Software Copyrights.............................. 20
Trademarks...................................................................... 21
Disclaimer ....................................................................... 21
Company Information .................................................... 21
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance
process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the
Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the
Member to ensure their solution is current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published
software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller
partners will need to work directly with the Member to obtain support for their solution.
Overview
This application note contains detailed information on the features,
benefits, installation, configuration, and basic usage of Sonexis
ConferenceManager in a ShoreTel environment.
Features and Benefits
Sonexis ConferenceManager provides ShoreTel customers with an in-house,
integrated audio and Web conference bridge that eliminates the costly payas-you-go fees of subscription-based services, while setting new standards
for flexibility and ease of use, deployment, and administration. Sonexis
ConferenceManager supports both PSTN and VoIP and has been deployed by
hundreds of leading organizations with minimal cost or effort. Most
customers have the system up and running in under an hour; with
ConferenceManager‟s unique architecture, customers are never more than a
license key away from increasing users, adding functionality, or changing
from one protocol to another. Since ConferenceManager is an in-house
solution, customers maintain control of critical business information and
the security procedures that protect it.
ConferenceManager‟s features include:
Audio:
12 to 576 ports PSTN (CAS/PRI)
12 to 600 ports VoIP (SIP)
12 to 200 ports VoIP (H.323)
Note: ShoreTel Telephony system does not support H.323
Scheduled or ad-hoc; reservation or reservation-less
Conference scheduling and management through Microsoft Outlook, Lotus
Notes, or Web interface
Integrated, Web-based host control panel
Dial-in or dial-out
BlastDial Capabilities
Real-time speaker identification (ActiveTalker)
Supports up to ten sub-conferences off the main conference
IVR (Integrated Voice Response) for greetings and help menu
Automatic e-mail invitations
Multiple conference announcement options (tone, name, none)
Audio record and playback
Quick invite
Call detail records
Web:
Supports 5 to 600 seats
Scheduled or ad-hoc; reservation or reservation-less
Conference scheduling and management through Outlook, Notes, or Web
Pre-defined and saved conference rooms
Application- and document- sharing
Integrated with audio console
Interactive whiteboard, annotation tools, and notepad
Follow-me Web browsing
Text chat, Q&A, polling, and voting
Quick invite
Full-screen presentation
Vendor Overview and Contact
Sonexis is the leading provider of in-house, integrated audio and Web
conferencing bridges. Sonexis ConferenceManager eliminates the costly payas-you-go fees of subscription-based services, while setting new standards
for security and ease of use. Designed to work within any existing voice
or data network, ConferenceManager has been deployed by hundreds of leading
organizations with minimal cost, effort, or administration.
General sales questions contact your reseller or contact Sonexis directly
at:
(888) 476-6394
[email protected]
www.sonexis.com
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
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Technical support can be obtained by contacting our Customer Care group at:
(866) 676-6394
[email protected]
Resellers who want to start selling this solution should contact:
Tamera Rousseau-Vesta
(978) 640-2019
[email protected]
www.sonexis.com
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Vendor Product Information
Release 10
Approximate list price: ~ $800 per audio port $400 per web seat
Architecture Overview
The Sonexis ConferenceManager will integrate with the ShoreTel solution via
SIP or traditional TDM tie lines. When integrating via SIP the ShoreTel
and Sonexis devices should reside on the same LAN segment in a network
environment configured for prioritization of voice traffic (DSCP 46). The
Sonexis ConferenceManager supports standard SIP integration using RFC 2833
or SIP INFO for DTMF relay. Audio is supported via RTP 20ms payload using
ports 11000-13000 UDP. The Sonexis ConferenceManager supports Ethernet
connectivity at 1000 or 100 Mbs. By default the Network Interface Cards
are configured to auto-negotiate for speed and duplex. For SIP
integration, a Shoregear 60/12 or similar is required. The Sonexis
ConferenceManager will support up to 120 simultaneous connections with 1- 8
DSP AC-1 card, or up to 200 simultaneous connections with 1- 12 DSP AC-1
card. For integrations above 200 ports, systems are cascaded with the
appropriate AC-1 configuration.
For traditional TDM integration, the Sonexis ConferenceManager supports CAS
(channel associated signaling) via E&M Wink as well as PRI/ISDN integration
via NI2, 5ESS, 4ESS, DMS100, DMS250. The ConferenceManager supports D4/AMI
and ESF/B8ZS. For integrations up to 96 ports, 1- 8 DSP AC-1 card is
required (4 RJ48 ports per card). For integrations from 97 up to 192
ports, 1- 8 DSP AC-1 and 1- 12 DSP AC-1 are required (4 RJ48 ports per
card). For integrations above 192 ports, systems are cascaded with the
appropriate AC-1 configuration.
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Requirements, Certification and Limitations
The Sonexis ConferenceManager is a self contained system requiring no
additional hardware or software to operate. The ConferenceManager is
delivered on a 2U, 19”rack mount server. The operating system is Microsoft
Windows Server 2008. Sonexis strongly recommends the installation of an
antivirus client on the system prior to deployment.
Customers are
encouraged to utilize whatever antivirus solution is deployed on other
systems in their environment. Critical Microsoft Windows Server 2008
updates should be applied as they become available. In short, the customer
should treat this server as they would any other Microsoft Windows 2008
server in their environment.
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Version Support
ShoreTel
Release
9.3.14
10.0.36


11.1
Certification Testing Results Summary
Table 1: Sonexis Test Cases
Installation and Setup
Verify that the ShoreTel is up and running and able to make phone calls. This should also include the ability to make calls
to and from the PSTN.
1.0 Configure ConferenceManager for SIP Integration
ID
1.1
1.2
1.3
1.4
Description
Install the ConferenceManager and license
for SIP (see the Sonexis
ConferenceManager Installation guide for
details on ConferenceManager installation
and licensing).
Configure Sonexis ConferenceManager
Telephony for SIP (see Sonexis
ConferenceManager System Admin guide for
details on Telephony configuration).
Configure ShoreTel with a DID for the
conf bridge that will direct calls at the
ConferenceManager.
Run test cases beginning at section 3.0
below.
Results
pass
Comments
pass
pass
2.0 Configure ConferenceManager for T1 PRI
ID
2.1
Description
Install the ConferenceManager and
license PSTN Audio (see the Sonexis
ConferenceManager Installation guide for
details on ConferenceManager
Results Comments
pass
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2.2
2.3
2.4
installation and licensing).
Configure Sonexis ConferenceManager
Telephony for T1 PRI signaling, network
side. (see Sonexis ConferenceManager
System Admin guide for details on
Telephony configuration).
Configure ShoreTel dialplan with a DID
for the conf bridge that will direct
calls at the T1 PRI ports.
Run test cases beginning at section 3.0
below.
pass
pass
pass
3.0 Create host accounts
ID
3.1
3.2
Description
Create at least 5 host accounts on the
ConferenceManager (See System Admin
Guide for instructions on creating host
accounts).
Create a Class of Service that allows
dial out and associate host accounts
with that CoS (See System Admin Guide
for instructions on creating CoS).
Results Comments
pass
pass
4.0 Basic Ad-hoc Audio Conference
ID
4.1
Description
Dial-in to the conference manager as a
host (using one of the accounts created
in 3.1 above) and start an ad-hoc audio
conference. (See User Guide for
instructions for starting and ad-hoc
audio conference).
Have participants dial in and join a
multi-party audio conference.
Verify that all participants can hear
each other.
End the conference by having all
participants and the host hang up.
Verify that the conference has ended and
that all resources have been
released(this will take 5 minutes).
Results Comments
pass
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5.0 System Restart
ID
5.1
5.2
Description
Reboot the ShoreTel system and verify
that the ConferenceManager is accessible
via dial-in (re-run test 4.1).
Reboot the ConferenceManager and verify
that it is still accessible via dial-in
(re-run test 4.1) and via the web
administration page (login as sysadmin).
Results Comments
pass
pass
6.0 Basic Audio and Web Conference
ID
6.1
Description
Login to the MyConferences page as a
host via the web. (See User guide for
instructions on logging in to
MyConferences and scheduling
conferences).
Start an audio and web conference for
multiple participants using “Conference
Now”.
Verify that the Conference Room Active-X
component is downloaded and running.
Verify that the audio control panel is
running.
Dial-in to ConferenceManager as host and
start the audio conference.
Alternatively, use the Audio Console to
dial out the host rather than have the
host dial-in.
Verify that the audio console displays
the host‟s connection.
Have participants join the web
conference and the audio conference.
Verify that all participants are
displayed in the Audio Console
Verify that the Web Conference Room
displays participants.
Verify that all participants can hear
each other.
Results Comments
pass
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6.2
6.3
6.4
6.5
6.6
6.7
Mute/UnMute
Use Audio console to Mute/UnMute
participants.
Use Telephone keypad to Mute/UnMute all
participants. (*3).
Use Audio console to Mute/UnMute
yourself (host).
Use Telephone keypad to Mute/UnMute
yourself (host). (*2)
Have each participant in the audio
conference mute/unmute themselves. (*2)
Private Conference.
Use Audio console to place participants
in a private conference (see user guide
for instructions).
Dial-out.
Use Audio console to dial-out to a new
participant.
Use Telephone keypad to dial-out to a
new participant (*1) (See User Guide for
additional instructions for bringing new
participant into the conference).
Hold.
Use the audio console to place one or
more participants on hold.
Verify that the participants are hearing
music on hold.
Verify that all participants come off
hold and re-join the conference.
Disconnect Participant.
Use Audio console to disconnect one or
more participants.
Have one or more participants disconnect
by hanging up.
Verify that the resources are released.
pass
End Conference.
Use Telephone Keypad to end conference
(*8).
Start another conference and use Audio
Console to end that conference.
Verify that all participants were
disconnected and that the conference
ended and that resources are released.
pass
pass
pass
pass
pass
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7.0 Conference Now - Multiple Simultaneous Audio & Web Conferences
ID
7.1
7.2
7.3
7.4
Description
Login in under multiple host accounts
and have all hosts begin a web and audio
conference with multiple participants
via “Conference Now” (see Users guide
for instructions).
The number of conferences and
participants can be any combination up
to the total number of licensed audio
and web ports.
(examples: for a system licensed for 24
audio and 24 web, 1 conference with 24
participants, 4 conferences with 6
participants each, or 2 conferences with
12 participants each, or 3 conferences
with eight participants each, etc.).
Audio Controls (mute, private, hold,
etc.)
Have each host exercise various audio
controls (see sections 6.2 – 6.7 above)
using a combination of the audio console
and the telephone keypad.
Application Sharing.
Have each host share their desktop using
application sharing in the Web
Conference (see Users guide for
instructions).
Verify that audio quality is not
impacted by web conference activity.
Exit Application Sharing.
Have each host exit application sharing.
Results Comments
pass
pass
pass
pass
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7.5
7.6
Document Sharing
Upload a Power Point presentation into
the conference room using Add Document.
Iterate through the slides.
End all conferences.
Have each host end the conference using
either the telephone keypad *8 or the
End Conference link on the Conference
Room or the Audio Console.
Verify that all participants are
disconnected and all conferences are
ended.
8.0 Extended Feature Test Cases
ID
Name
8.1
ShoreTel Hold
8.2
ShoreTel Park
8.3
Transfer –
blind
Transfer –
monitored
Shoretel
Conference –
ad hoc
8.4
8.5
pass
pass
Description
Verify a call made into the Sonexis can
be put on hold and then picked back up
Verify successful park and retrieval of
Sonexis call
Verify successful blind transfer of
Sonexis call
Verify successful monitored transfer of
Sonexis call
Verify successful conference of Sonexis
call
Results
pass
fail-SIP
pass-T1 PRI
fail-SIP
pass-T1 PRI
Fail-SIP
pass-T1 PRI
pass
Configuration Overview
The ConferenceManager requires a static IP address, appropriate gateway,
DNS information, and Ethernet connectivity to the ShoreTel equipment on the
standard SIP ports (5060/5061) and RTP ports 11000-13000 for SIP
integrations. Port 80 is required for Web functionality; port 8097 is
required for administrative management. The ShoreTel hardware requirements
will depend on the type of integration selected (SIP or TDM). For SIP
integrations the Shoregear 60/12 or similar will be required (as well as
the associated SIP licensing) to provide SIP trunking. For TDM
integrations, one Shoregear T1 module is required for each T1 span, for
example a 48 port Sonexis system, 2 ShoreGear T1 switches will be required.
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ShoreTel Configuration
Be sure the system is NOT set to use RTP port 5004 for RTP. Uncheck the
box if it is checked-THIS REQUIRES A REBOOT OF ALL SHORETEL EQUIPMENT,
EVERY PHONE, EVERY SWITCH, SHOREWARE DIRECTOR, ETC. This is configured on
the CALL CONTROL/OPTIONS screen. Also, be sure the Sonexis is plugged
directly into the same LAN switch as the ShoreTel as you want the VOIP
traffic between the two systems isolated from the rest of the network. For
best audio quality be sure the switch supports prioritization via DSCP.
1 Shoretel SIP license is required for each Sonexis Audio Port. Obtain a
license from your ShoreTel reseller for the required SIP ports. - i.e. if
you have 48 audio ports on the ConferenceManager, you will need 48 SIP
ports on the ShoreTel SIP trunk to the ConferenceManager.
You will need to create/configure a SIP trunk group on the ShoreTel. Set
the “teleworkers” checkbox. Sonexis supports either “SIP info for G.711
DTMF Signaling” or RFC 2833(which is the default on Shoretel). Note:
Enabling the “Teleworkers” parameter causes the ShoreTel system to utilize
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the Inter-Site Codec. Mark the checkbox for “Tandem Trunking” this will
allow trunk to trunk calls, ie calls that come in via T1 to get routed over
the SIP trunk to the Sonexis. This feature is combined with a “user
group”, be sure you associate a group that has trunk to trunk privileges.
Fill in the “number of digits from CO” field, typically 4 (how many digits
are you going to pass to the Sonexis?). Also, check the “outbound” check
box and configure an access code (ie the number a person would dial to get
that trunk group- 9 is most likely already taken for an outside line,
perhaps 8 is free). You must also put in the area code. Save the trunk
group. For further information please refer to ShoreTel’s Planning and
Installation Guide.
From the same trunk group screen, configure the "off system extension" to
be the ext/DNIS you want to use for the Conferencing System. For example,
if you want your outside callers to dial 555-555-5555 to get to the
ConferenceManager, then you need to configure 5555 as the ext for "off
system ext". This is configured via a button at the very bottom of the
“sip trunk group edit” screen. It asks for a range, if you‟re using a
single ext just type that in twice, ie 5555 to 5555. This is only a
recommendation to ease you in extension planning; it’s not necessary to
match the DNIS / DID number to the Off System Extension (OSE).
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You will also need to add this EXT to the DNIS MAP on your inbound T1 or
Analog lines so that the ShoreTel will recognize the DNIS and route the
call to the Sonexis (depending on whether you use 3 or 4 digit extensions
and what your phone company passes for DNIS digits). From the T1 and/or
Analog trunk group edit screen, select EDIT DNIS MAP. Put the “received
digits” in the first field (what does the phone company pass, ie last 4 of
the phone number associated with the Sonexis 617-458-5800), put the whole
“dialed number” in the next field ie (617) 458-5800, then click the “off
system” radio button and type the ext you configured in “off system ext” on
the SIP trunk group. Now click “add record”
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You will then need to configure individual trunks in the SIP trunk group
you created that point at the IP of the ConferenceManager. Choose the
“individual trunks” link in the “trunks” section, then “add new trunk” and
choose the SIP trunk group you created in step 4 from the drop down list.
Put in the number of trunks (same as number of audio ports on the Sonexis)
and the IP of the Sonexis in the “Use IP Address” field. Choose the
appropriate switch in the drop down list, this will be the switch with the
SIP capability on it ie 60/12. Save.
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You will need to configure the Admission Control Bandwidth for the site
based on the number of ports, refer to chapter 9 in the ShoreTel Network
Planning Guide for specific bandwidth numbers to calculate the bandwidth
necessary. Roughly 85K/port. 10 ports would require 850K of bandwidth.
This feature will PREVENT calls if you exceed the bandwidth and will play a
message to the caller that says “I‟m sorry the network is busy; please try
your call again later”. If you hear this message, you have allocated too
little bandwidth.
If you have configured the Sonexis Conference Manager product for TDM use,
you will need to configure the ShoreGear T1. Following is an example of a
ShoreGear T1 configured for PRI, be sure to also configure the appropriate
PRI (or Digital Wink Start) Trunk Group. Please refer to ShoreTel’s
Administration Guide for more information on configuring ShoreGear T1s.
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Sonexis Configuration
Unbox the Sonexis ConferenceManager. For rack mounting, follow the
included instructions. Once the system has been mounted, connect a
keyboard, monitor, and mouse or KVM switch. Connect the power to a
standard 110V outlet. Power the system on by depressing the power button
located on the front of the system(bezel must be removed). Once the system
has powered on, log into the operating system using:
sysadmin (username)
Password! (password)
Once logged in, click start, control panel, under „tasks‟ on the left side
of the window choose „manage network connections‟, from the next window
right click on „Local Area Connection 1‟ then choose „properties‟. Double
click on TCP/IP, enter an appropriate IP address/mask/gateway/dns. You may
choose to join a Microsoft domain (if one is present) or not, it will not
affect the operation of the system.
Once the appropriate IP information
has been entered, open the Internet Explorer browser and type the following
into the address bar:
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http://localhost:8097
Hit enter, when prompted for credentials, enter:
sysadmin (username)
Password! (password)
You will be prompted to enter the license key provided in the included
documentation. Enter the key exactly as it appears on the included
paperwork. After entering the license key, the system will automatically
navigate to the “status” page in the administrative interface.
The system
health should say “not configured.” Navigate to the “telephony” page by
clicking the telephony tab. Enter the appropriate configuration
information based on the integration selected (for systems licensed for
SIP, enter the IP address of the 60/12 or similar. For TDM integrations
(PRI) enter the appropriate switch type, frame type, network/user setting
for PRI, set ‘reset on frame error’ to no, *dnis* to no. For CAS set the
wink duration, timeout, digits to match the settings on the Shoregear
device connected to the Sonexis. The ConferenceManager supports hybrid
integrations of PRI and CAS in any combination, as well as combinations of
tie lines and live carriers lines. Each span can be configured
independently.
The ConferenceManager requires clock for TDM integrations on port 1, be
sure the Shoretel is providing clock and a span is plugged into port 1 on
the Sonexis.
Refer to Test Plan for checking feature set.
Sonexis Troubleshooting and Technical Support
For all technical issues contact:
[email protected]
(866) 676-6394
Document and Software Copyrights
Copyright © 2011 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All
rights reserved. Printed in the United States of America. Contents of
this publication may not be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without prior written
authorization of ShoreTel Communications, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the
specifications and materials contained herein and shall not be responsible
- 20 -
for any damage (including consequential) caused by reliance on the
materials presented, including, but not limited to typographical,
arithmetic or listing errors.
Trademarks
The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and
ControlPoint are registered trademarks of ShoreTel, Inc. in the United
States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc.
in the United States and/or other countries. All other copyrights and
trademarks herein are the property of their respective owners.
Disclaimer
ShoreTel tests and validates the interoperability of the Member's solution
with ShoreTel's published software interfaces. ShoreTel does not test, nor
vouch for the Member's development and/or quality assurance process, nor
the overall feature functionality of the Member's solution(s). ShoreTel
does not test the Member's solution under load or assess the scalability of
the Member's solution. It is the responsibility of the Member to ensure
their solution is current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with
support of ShoreTel's published software interfaces. This does not imply
any support for the Member's solution directly. Customers or reseller
partners will need to work directly with the Member to obtain support for
their solution.
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 fax
- 21 -

Sonexis ConferenceManager

Transcription

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