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developing in-house training capabilities
DEVELOPING IN-HOUSE TRAINING CAPABILITIES 22 Nov 2011 AGENDA • Introduction to Sembawang Shipyard and Training Centre • Learning & Performance Framework and Programmes ------------------------------Agenda ------------------------------- • Challenges for Learning Professionals Sembawang Shipyard ------------------------------SSPL and Trg Centre ------------------------------- • Subsidiary of Sembcorp Marine Ltd • Shiprepair, shipbuilding, ship conversion & offshore, rig building, fixed platform building • Started in 1968 with long history of British Naval Dockyard • Supported by a strong 2,500 permanent workforce and 7,500 in-house subcontract workers Sembawang Shipyard • 5 Docks: 2 Graving and 3 Floating • Workshops: Hull, Pipe, Fabrication, Mechanical, Elect & Instr, Joinery & Outfitting, Blasting & Coating and Engrg Design Office ------------------------------SSPL and Trg Centre ------------------------------- KG VI Dock KFD Floating Dock Republic Floating Dock President Floating Dock Premier Dock Ship Repair LPG Tanker Passenger Liner ------------------------------SSPL and Trg Centre ------------------------------- Containership LNG Tanker Carrier Surveillance Vessel New Build and Conversion ------------------------------SSPL and Trg Centre ------------------------------- DP3 Heavy Lift Derrick Pipe laying Vessel Ferry FPSO Specialised New Building – Rig Building ------------------------------SSPL and Trg Centre ------------------------------- Jack-up Rigs Specialised New Building – Offshore Construction DP Heavy Lift & Pipe Layer ------------------------------SSPL and Trg Centre ------------------------------- Rock Dumper Vessel Sembawang Shipyard Training Centre • Started in April 1972 • Conduct Quality, Technical, Management & Supervisory and WSH training/ assessment • Facilities include an auditorium, 8 classrooms, lab and workshop Training Manager ------------------------------SSPL and Trg Centre ------------------------------- Technical Development Admin Projects Sembawang Shipyard Training Centre Approved Training Centre • NITEC (Fab Tech-Hull & Structure, Fab Tech-Marine Pipe, Marine Elect Tech, Marine Tech, Welding) • Skills Evaluation Test Certificate 1 & 2 ------------------------------SSPL and Trg Centre ------------------------------- Accredited Training Provider • Shipyard Safety Instruction Course (GT/HW/Painter) • Marine Metal Scaffolding Course (Erector/Supr) • Marine Signalmen & Marine Riggers Course Approved Training Organisation • WSQ WSH Competency Training 13 trades: Forklift Op, Scaffolding-Ops/Supr, Sig & Rig, SelfProp Plat, Welding, Pipe Fit, Paint & Blast, Dockside Towr Crane, Steel Fit, Tank Clean, Elect Instl & Svc, Mech Instl & Svc Learning & Performance Framework Performance Analysis ------------------------------L&P framework & programmes ------------------------------- Cause Analysis Evaluation Implementation Solution Selection Learning & Performance Activities Organisation Analysis • Foreign workers • Technical skills for workers ------------------------------L&P framework & programmes ------------------------------- • Supervisory skills Learning solutions Foreign workers ------------------------------L&P framework & programmes ------------------------------- Technical skills for workers Supervisory skills • WSH Training and Assessment • Trade Training and Assessment • Language Training • Marine Skills Training • On-the-Job Training • OJT Skills Validation • • • • Aptitude Assessment WSH Training Supervisory Training Quality Training Skills Training & Development Roadmap ------------------------------L&P framework & programmes ------------------------------- • Map out skills and knowledge required for each job grade • Immediate Supervisors responsible for the implementation and training of roadmap • Basis for upgrading of employees Technical Programmes ------------------------------L&P framework & programmes ------------------------------- • Traineeship Programme • In-house courses leading to ITE NITEC qualification • 6 months off-the-job & 24 months on-the-job • Super V/ V2 Programme • Train Singaporeans from other industries who wish to work as Supervisors in Marine industry • Leads to SET1, SET2 and Nitec qualification • 18-24 months Technical Programmes ------------------------------L&P framework & programmes ------------------------------- • Marine Skills Training Core • 6 days reference to SET1 syllabus • Marine Skills Training Basic • 5 days for those who failed Trade Screening • Trade Screening • 2-4hrs for Sub-Contractor workers • Skills Evaluation Test • Level 1 – for Workers (Low levy) • Level 2 – for Supervisors On-the-Job Training • Work with Departments • Annual review of Departments’ OJT Roadmaps • Develop OJT KPIs and update OJT status during OJT RoadMap Meeting • Review OJT blueprints ------------------------------L&P framework & programmes ------------------------------- • Conduct OJT Trainer and OJT Blueprint Development courses (8 hours each) • Skills Validation • Validate to ensure quality of OJTs conducted WSH Programmes ------------------------------L&P framework & programmes ------------------------------- • Behavioural based Safety (BbS) Briefing • Safety Competency Training and Screening • Equipped new workers with general safety knowledge and skills to work on-board vessels • Others: HSE Leadership Modules, Fire Fighting & Rescue, Permit to Work, Noise Control, Risk Assessment, etc Quality Programmes • Business Enhancement Through Our People (BE-TOP) ------------------------------L&P framework & programmes ------------------------------- •M1 - Quality Through The Eyes Of The Customer •M2 - Quality – The Individuals’ Role •M3 - The Power Of Teamwork •M4 - Analysing Work Process: Finding Opportunities For Improvement •M5 - Clarifying Customer’s Expectation •M6 - Coaching Skills •M7 - Managing Change •M8 - Creative Thinking •M9 - Power Of Positive Relationship •M10 - Customer Service Excellence •M11 – Integrity •M12 – Would I Inspire Me Supervisory Programmes • Supervision Skills (Basic) – for Production ------------------------------L&P framework & programmes ------------------------------- •M1 – The Job Of A Supervisor •M2 – Planning And Organising •M3 – Leading And Controlling •M4 – Personal Effectiveness •M5 – Fundamental Skills In Managing People •M6 – Giving Orders and Instructions •M7 – Basic Writing Skills •M8 – Risk Assessment for Supervisors • Supervision Skills (Intermediate) – for Production •M1 – OJT Trainer •M2 – Be.Safe Observation And Feedback •M3 – Transactional Analysis •M4 – Fundamental Skills Of Communicating With People •M5 – Improving Employee Work Habits •M6 – Dealing With Employee’s Complaints •M7 – Dealing with Employee Conflicts •M8 – Cost “Think” Supervisory Programmes • Supervisory Management Skills – for Non-Production ------------------------------L&P framework & programmes ------------------------------- •M1 – Transactional Analysis •M2 – Fundamental Skills In Managing People •M3 – Fundamental Skills Of Communicating With People •M4 – Giving Orders and Instructions •M5 – Improving Employee Work Habits •M6 – Dealing With Employee’s Complaints •M7 – Dealing with Employee Conflicts •M8 – Using Positive Discipline Induction Programmes ------------------------------L&P framework & programmes ------------------------------- • Management • 4 days New Employees Familiarisation Programme • 2 weeks HSE Leadership Modules (for Production) • Staff • Based on Workers Induction Training Programme • 0.5day General Induction, followed by Department Induction • Non-Traditional Source (NTS) Workers • Based on Workers Induction Training Programme • 2 weeks in Training Centre and 6 months in Production Dept External Programmes ------------------------------L&P framework & programmes ------------------------------- • Local Training Programmes • Courses not leading to academic qualifications • Self-Development Plan • Courses leading to academic qualifications • 80% reimbursement of course fees (up to S$10k) • Bond between 1-2 years depending on the cost Challenges for Learning Professionals • What is your business and corporate culture? • What causes the performance gap? ------------------------------Challenges for Learning Professionals ------------------------------- • What resources do I have? e.g. budget, work schedule, trainers, etc • Who should participate in the training? • How do I evaluate the training? “Delivering Business Results through Learning and Performance Accountability” http://www.youtube.com/watch?v=41sxNHHgHc0
